Freshworks
Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job Description1. Build deep relationships and drive product adoptionWork along with a pre-defined group of our largest and most important customers. Establish connections to partners ranging from support agents to CxOs.Engage with customers in a dedicated and regular manner e.g. in quarterly business reviews, roadmap presentations, and product trainings.Understand and document customer's organization, its needs, goals, and challenges.Educate and train customers on the best ways to use our products and its new features. Help them to follow data-driven approaches and measure KPIs.2. Retain customersAnalyze product usage data to actively take necessary actions to improve product adoption and reduce churnConduct diagnostics and identify gaps in the customer's product setup and processes. Evangelize and guide customers to implement improvements.Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.3. Inspire customer growth and advocacyWork together with the Account Management team to discover opportunities for growth and drive net expansion.Promote awareness of Freshworks' latest innovations and motivate customers to become references, participate in events, and contribute to case studies.Find new and creative ways to create "moments of wow" for our customersQualifications Experience in a customer-facing role. Experience with consulting or account management is a big plus.Bachelor's degree. Having an engineering background is advantageous.You are able to communicate clearly and with empathy to become a trusted advisor for our clients.You can collaborate effectively with different internal teams (e.g., sales, marketing, product, support).You enjoy learning about Freshworks' products and their technical foundation.You show business insight to understand the client's needs while keeping a professional attitude.You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.You can manage multiple projects at ease and can quickly switch context from technical to business topics.Fluency in English. Fluency in another EU language (German/French/Swedish/Norwegian) is a big plus.Additional InformationThese are some benefits you can expect from us in return:Excellent compensation package including bonusFantastic start-up environment to learn & developCentral London office locationGroup contributory pension scheme & income protectionPrivate healthcare & travel insuranceCycle to Work scheme & more…At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job Description1. Build deep relationships and drive product adoptionWork along with a pre-defined group of our largest and most important customers. Establish connections to partners ranging from support agents to CxOs.Engage with customers in a dedicated and regular manner e.g. in quarterly business reviews, roadmap presentations, and product trainings.Understand and document customer's organization, its needs, goals, and challenges.Educate and train customers on the best ways to use our products and its new features. Help them to follow data-driven approaches and measure KPIs.2. Retain customersAnalyze product usage data to actively take necessary actions to improve product adoption and reduce churnConduct diagnostics and identify gaps in the customer's product setup and processes. Evangelize and guide customers to implement improvements.Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.3. Inspire customer growth and advocacyWork together with the Account Management team to discover opportunities for growth and drive net expansion.Promote awareness of Freshworks' latest innovations and motivate customers to become references, participate in events, and contribute to case studies.Find new and creative ways to create "moments of wow" for our customersQualifications Experience in a customer-facing role. Experience with consulting or account management is a big plus.Bachelor's degree. Having an engineering background is advantageous.You are able to communicate clearly and with empathy to become a trusted advisor for our clients.You can collaborate effectively with different internal teams (e.g., sales, marketing, product, support).You enjoy learning about Freshworks' products and their technical foundation.You show business insight to understand the client's needs while keeping a professional attitude.You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.You can manage multiple projects at ease and can quickly switch context from technical to business topics.Fluency in English. Fluency in another EU language (German/French/Swedish/Norwegian) is a big plus.Additional InformationThese are some benefits you can expect from us in return:Excellent compensation package including bonusFantastic start-up environment to learn & developCentral London office locationGroup contributory pension scheme & income protectionPrivate healthcare & travel insuranceCycle to Work scheme & more…At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
HM Prison Service
Faversham, Kent
One career, many roles. Prison officer opportunities HMP Elmley, HMP Swaleside and HMP Standford Hill £28,144 - £30,710 Prison officers protect the public and help offenders turn their lives around. If you have the integrity, skills and strength of character we're looking for, this fast-paced role could be the start of a successful career. No two days or situations are ever the same. And, as you gain experience, you'll find a range of opportunities to grow and develop into. What we expect from our prison officers There's no such thing as a typical prison officer. Our people come from different walks of life, just like the offenders they work with. Whether you're a parent, a teacher, have worked in retail or the armed forces, you'll have developed the empathy, self-confidence and great communication skills we expect. No matter the challenge, you'll take the time to build constructive, positive and professional relationships with offenders who could be at the lowest point in their lives. Teamwork plays a vital role in this environment, so you'll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison, offenders and everyone who works here safe. What you can expect from us You'll be given great training and opportunities for progression and development - including the chance to specialise in different areas. There's a good salary to look forward to, as well as 25 days' holiday allowance each year, childcare vouchers, season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme. The rewards aren't all you'll gain from a role in the prison service. There's the sense of achievement you feel when you've helped an offender to get their life back on track - the kind of experience you simply won't find anywhere else. How to apply It takes a special type of person to be a great prison officer. If you're ready to start a rewarding new profession, apply now.
One career, many roles. Prison officer opportunities HMP Elmley, HMP Swaleside and HMP Standford Hill £28,144 - £30,710 Prison officers protect the public and help offenders turn their lives around. If you have the integrity, skills and strength of character we're looking for, this fast-paced role could be the start of a successful career. No two days or situations are ever the same. And, as you gain experience, you'll find a range of opportunities to grow and develop into. What we expect from our prison officers There's no such thing as a typical prison officer. Our people come from different walks of life, just like the offenders they work with. Whether you're a parent, a teacher, have worked in retail or the armed forces, you'll have developed the empathy, self-confidence and great communication skills we expect. No matter the challenge, you'll take the time to build constructive, positive and professional relationships with offenders who could be at the lowest point in their lives. Teamwork plays a vital role in this environment, so you'll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison, offenders and everyone who works here safe. What you can expect from us You'll be given great training and opportunities for progression and development - including the chance to specialise in different areas. There's a good salary to look forward to, as well as 25 days' holiday allowance each year, childcare vouchers, season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme. The rewards aren't all you'll gain from a role in the prison service. There's the sense of achievement you feel when you've helped an offender to get their life back on track - the kind of experience you simply won't find anywhere else. How to apply It takes a special type of person to be a great prison officer. If you're ready to start a rewarding new profession, apply now.
