Customer Service Advisor £20,000 per annum + excellent benefits Melksham, Wiltshire Permanent Are you passionate about customer service? Do you enjoy working within a small but dedicated team? Well if so, then this could be the position for you! Due to continued growth, my client is currently seeking an experienced Customer Service Advisor to join their growing team in Melksham. You will be providing daily clerical support to the team and a high quality service to the organisations customers. The role: Be the first point of contact for enquiries Resolve queries and provide advice Log maintenance requests Taking payments Assist with satisfaction surveys via post and telephone Manage electronic and paper filing systems Open, record and distribute post Inputting data onto the in-house CRM General administration Person specification: Previous experience within administration / customer service environment Confident and professional manner Able to work on your own imitative Excellent communication and organisation skills Sound knowledge of Microsoft Office Able to pick up new systems and procedures quickly Hours of work will be Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm. * Due to the location of the client, having your own transport would be beneficial * The client offers a modern, friendly working environment, where you will receive excellent training and support - there is also free on-site parking! CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application. Rest assured you will be fully supported throughout the process.
Peterborough Cathedral is one of the finest Norman Cathedrals in England. Founded as a monastic community in 654 AD, it became one of the most significant medieval abbeys in the country, the burial place of two queens and the scene of Civil War upheavals. The wider estate includes the Cathedral Precincts and a number of additional buildings and properties, many of them listed, that surround the Cathedral. Today the Cathedral is the most significant building in a diverse and growing city, a tourist destination and a venue for exhibitions, cultural events, meetings and receptions. But at its heart it remains, what it has always been, a place of Christian prayer and worship, of ministry and mission; the 'Mother Church' of the Diocese of Peterborough and the seat of the Bishop of Peterborough and all its other activities contribute to or are part of that wider purpose that is spelt out most fully in the Cathedral's vision and values document published in 2019 available on the Cathedral website The Role The role of the Events Manager is a crucial position within the Cathedral Leadership Team. The role is split into two areas, which are: To be the first point of contact for all event enquiries, carrying out due diligence and preparing proposals for sign-off. Managing the complete process from initial booking and organisation through to execution of the event Responsible for the busy Cathedral diary ensuring that all entries are kept correct, up to date This is a complex and demanding role that requires flexibility, exceptional organisation skills, attention to detail and the ability to remain calm and professional under pressure. The Events Manager is responsible to the Head of Operations and will manage volunteers and casual staff as and when required. Events Manager Responsibilities: External Events and Special Services: Being the first point of contact for a variety of events, concerts, special services and festival bookings, liaising with clients via phone, e-mail or in person regarding their requirements Plan events from start to finish by following the Cathedral process, ensuring all events run smoothly and resolve any problems that might occur calmly and professionally Set-up and attend planning meetings for all external events and special services as required, producing action points from planning meetings and follow-up with clients, colleagues or other third parties Liaise with appropriate staff, arranging and booking any necessary third party contractors, caterers and hire equipment to enable the booking Work with the Head of Operations and Communications Manager to ensure that the Cathedral hire and events are promoted as part of the wider Cathedral offer Co-ordinate with the Head Verger to agree seating plans for all events and Special Services Responsible for uploading event and exhibition tickets via Ticket Source and resolving ticket queries Liaise with all internal departments parties in advance of external events to ensure expectations are managed and service excellence achieved for the client Attend events and special services as duty manager where applicable, as agreed with Head of Operations, (including outside usual office hours) Cathedral Diary Management: Manage the Cathedral diary, which covers all events and services that are taking place in the Cathedral and associated properties Lead the weekly diary meeting to ensure good communication with all departments and clashes are resolved quickly and smoothly The ideal candidate Skills required Ability to act according to the Cathedral's core values of Joyfulness, Generosity, Inclusivity and Integrity Planning and organisation skills, including a strong sense of attention to detail Excellent customer service skills Administrative skills and good computer literacy, including Microsoft Office Ability to prioritise work, to multi-task and work to deadlines Exceptional verbal and written communication skills Personal attributes Proactive, self-motivated, enthusiastic, able to show initiative Able to find creative ways of engaging visitors and generating income Reliable, honest and open with an empathetic approach when dealing with people at all levels Willing to work in a very busy environment and the ability to remain calm under pressure Have a tolerant, flexible disposition, with a good sense of humour What we can offer As well as a beautiful working environment and the opportunity to work with a great team of people, we can offer: Contract Full time permanent contract. Six months probationary period. 40 hours per week, 8-hour working day on a rota basis / flexible working pattern including evenings, weekends and public holidays. 25 days holiday per year + 8 bank holidays. There are events which happen outside of the usual Cathedral opening hours and the post holder will be expected to be flexible and manage their hours along with other Operations team colleagues. Remuneration Salary commensurate with experience Pension The post-holder will be offered enrolment into the pension scheme. Further information and how to apply: Please apply, either using this site and ensure you attach a covering letter outlining why you believe you would excel in this role, or by using the application form on the Cathedral website, again including a covering letter to the E Mail address provided there. Please ensure your application is received no later than 5pm on 25th May 2022. Interviews for successful candidates are likely to be in Peterborough on May 30th All employees are required to abide by the Safeguarding, Health & Safety, GDPR and other general Cathedral Policies and undertake all appropriate training as and when it becomes available. PeterboroughCathedral is an equal opportunities employer. Disclosure and Barring Service. This role will be conditional upon receipt of a satisfactory enhanced DBS check.
Job details Job reference REQ015981 Date posted 20/04/2022 Application closing date 10/07/2022 Location Shefford Salary £12.05 Per Hour Package Pension, 28 days holiday (inc. bank holidays), Life Assurance, Discount Scheme, free uniform and DBS provided. Contractual hours 0 Basis Full time Job category/type Care and Support Senior Care Assistant (Days/Nights) based at Oak Manor, Shefford Job description Available Hours: Days or Nights Positions Available Permanent Full Time/Part Time/Multiple Hour contracts available per week. (0 hours - 44 hours) About the role As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference. About you As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you. Why join? You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. In addition to a highly competitive salary, we offer a lot more: 28 days holiday (including bank holidays) and an option to buy annual leave. Life assurance. A discount scheme which includes savings with retail stores and online purchases. Access to a number of nationally recognised training courses and qualifications. Genuine career progression and development opportunities. Employee assistance programme including free counselling and legal advice. Access to chaplaincy and pastoral support. Access to wellbeing resources. Recommend a friend scheme. Family friendly policies. Long service awards. Free uniform and DBS check. Cycle2Work salary sacrifice scheme. Healthcare scheme at competitive rates. About us MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other. To apply please email or visit mha.org.uk About the home Purpose-built and opened in November 2017, Oak Manor care home sits on the outskirts of Shefford. Specially designed, every detail of the home's layout is created to enhance the independence and dignity of residents. Oak Manor is a 64 bedroom care home that provides residential and residential dementia specialist care with features such as an on-site hairdresser, cinema room and coffee shop. For more information about the home, please click here
TSS (Total Security Services) Ltd
*TSS have exciting new career opportunities for Advanced Security Officers, working alongside some of the top retail brands in the UK.* *With growth opportunities and a speedy onboarding process, TSS is a perfect fit for starting or progressing your security career!* *Why work for TSS?* TSS is as an 'employer of choice'. We go above and beyond to ensure our employees wellbeing by offering: * Flexible working * Employee assistance portal including mental health, legal and financial advice * Full induction and training programme including continuous development * Competitive pay rates * Auto-enrolment pension *The main duties will be: * * Acting as a first point of contact for all customers and clients in relation to security matters, including conducting patrols to ensure a security presence is visible and ensuring customer safety is maintained. * Responding positively to protect staff and customers from verbal and or physical assault and be able to confidently detain offenders when required in accordance with Company procedure and Health and Safety requirements. * Work in conjunction with covert security operative and lawfully deter potential criminal activity and/or detain on site if necessary whilst ensuring the correct reports are made to actively capture data for crime monitoring. * Follow Company Policy on loss prevention and ensure the safety of staff and visitors. * Observe, report and escalate incidents using the correct reporting systems, reporting this data to a crime hub. * To carry out all duties assigned by a Client or Manager that you report to * Understand and implement any Fire and Safety evacuation procedures. * To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed. *Skills and experience: * * Frontline SIA Licence Essential, Door Supervisor licence desirable. However, we will consider applicants with a security guarding licence who hold correct skills and experience * Proven track record in the prevention and detection of crime * Proven track record in dealing with conflict * Ability to work collaboratively within a team * Ability to confidently work with the police and other law enforcement agencies, attending court if required * Demonstrable experience in problem solving and critical thinking * Demonstrable understanding of risk; Health & Safety and Retail Loss * Excellent communication both verbal and written * Ability to self-motivate and work on own initiative * Proven ability of having a positive effect on both shrink and incidents within their given location * Demonstrable record of integrity, honesty and dependability *We are looking for candidates who can demonstrate confidence and ability when dealing with sensitive matters, have a passion for safety first and approach all situations with a customer focused priority.* *The right candidate needs to be experienced, flexible, have good local knowledge and be graphically aware of the area in which they are deployed.* Job Types: Full-time, Part-time, Permanent Salary: £10.50 per hour Benefits: * Company pension * Wellness programmes Schedule: * Monday to Friday * Weekend availability