621 Call Centre / CustomerService jobs

Customer Service Centre Manager Hemel Hempstead, Hertfordshire (Hybrid Working) £41,725 per annum plus benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Are you a people-focused leader with a passion for delivering outstanding customer experiences? At Thrive, were looking for a Customer Service Centre Manager to lead our dedicated team in providing responsive, click apply for full job details

Senior Customer Experience Account Manager Location: Hemel Hempstead Salary: £28,000 - £38,000 + Bonus Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships click apply for full job details

12 Month FTC Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose : Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Answer customer queries and process incoming customer requests via phone and email using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house Lifeplus system software in line with Lifeplus policies and service level agreements. Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible and positive approach at all times when handling customer requests. Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement. Keep up to date with processes, and ensure a thorough understanding of, the company's business structure and product portfolio. There is no requirement to give advice on specific product recommendations. Candidate Profile: Fluent in speaking and writing Dutch and English. Passionate about delivering customer service. Willing to learn how to use a variety of bespoke IT systems. Positive and engaging communication skills. Ability to work in a team, ask for help and trust colleagues. Problem solving skills to take the initiative and develop your knowledge The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return What we offer you: LIFE Program : Embark on your customer care career journey with opportunities for growth and development through our LIFE Program. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Additional offerings: Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Experience the flexibility of our hybrid working model, with only one day per month required in the office. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Hours and Days: 2 week rotational shift pattern: Week 1: Monday to Friday, 07:00 to 15:15 Week 2: Monday to Friday, 09:45 to 18:00 Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: £25,000.00 per year Schedule: Day shift Monday to Friday Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Language: Dutch (required) English (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH

Thrive Group are delighted to be working with our client-based in Trowbridge who are actively looking to recruit a Parts advisor to join the team on a permanent basis. What you will be doing: Working in a busy Parts Department. You will be required to maintain accurate inventory of parts and supplies and customers in identifying and ordering the correct parts for their vehicles click apply for full job details

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to: Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible and positive approach at all times when handling customer requests. Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement. Keep up to date with processes, and ensure a thorough understanding of, the company's business structure and product portfolio. There is no requirement to give advice on specific product recommendations. Candidate Profile: Passionate about delivering excellent customer service. Must be fluent in both oral and written English and German. Excellent IT skills. Knowledge of sales process and ordering systems is desirable but not essential. Excellent communication skills with both internal & external customers. Able to build good relationships at all levels with a positive and flexible approach. Able to solve problems, have initiative, and open to continuous improvement and learning. Must be positive, resilient, and adaptable to change. The values you'll stand by: Be generous with your knowledge, knowledge is only powerful if you share it with others. Bring integrity, listen first and then speak. Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return. What we offer you: LIFE Program - providing you the opportunity to develop and take the first steps in progressing your customer care career Contributory pension scheme of up to 6% Opportunity to buy & sell holiday Gym membership discounts Contributory hospital and health cash plan Cycle2Work scheme Eye care vouchers Generous employee discount on Lifeplus nutritional supplements and wellbeing products. Life assurance Discounts at leading brands and retailer Various shift patterns to chose from: Shift: We have two different shift patterns for you to chose from: Shift pattern A: 5 -week rotational shift: Salary: £26,500 Week 1: Monday to Friday. 07:00 - 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 - 15:45 UK Time Week 3: Monday to Friday. 11:00 - 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 - 16:15 UK Time Week 5: Monday to Friday. 11:45 - 20:00 UK Time Shift pattern B: 5 -week rotational shift (Late Saturday): Salary: £26,575 Week 1: Monday to Friday. 07:00 - 15:15. Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 - 15:45 and Saturday 11:45 - 20:00. Week 3: Monday to Friday. 11:00 - 19:15. Week 4: Monday, Tuesday, Wednesday, Thursday and and Saturday 09:45- 18:00. Week 5: Monday to Friday. 11:45 - 20:00. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview. Indeed3 Job Types: Full-time, Permanent Pay: £26,500.00-£26,575.00 per year Benefits: Company pension Cycle to work scheme Employee discount Free parking On-site parking Referral programme Ability to commute/relocate: St. Neots: reliably commute or plan to relocate before starting work (required) Application question(s): Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575. Language: German (required) English (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots

Service Manager Luton £60,000 to £68,000 + Vehicle + Benefits Neos Engineering are currently working with a leader in the Heavy Plant sector who are looking for a Service Manager. This is an incredible opportunity to work for a big brand within the sector that is well known & well respected within this field click apply for full job details

Overview: Excellent opportunity for an experienced Transaction Manager, with strong working knowledge of Fund Finance and Loans/Debt related products and services to join a growing non-banking financial institution. The successful candidate will join an expanding team and will be responsible for overseeing a portfolio of non-CRE loans (debt) click apply for full job details

Are you ready to lead and innovate in a top-rated healthcare environment? Our client is seeking a dynamic Surgical Services Manager to oversee clinical and operational excellence in their state-of-the-art hospital facilities covering day to day operational management of the Theatres, Recovery and Endoscopy with a key role supporting further development of Minor Ops click apply for full job details

We are looking for a hardworking and reliable Service Manager to join our ever growing team. New Horizons Care is a unique organisation that provides specialist complex high quality home care, supported livingand support services in and around Leicestershire, Rutland and Northamptonshire. We provide support for adults and children with long term neurological conditions, learning disabilities, auti click apply for full job details

Competitive 12 month Fixed Term Contract Isle of Wight The Role Southern Housing are looking for aCQC Service Managerto join our care services leadership team based across the Isle of Wight. In this role you will be working from and with multiple care services, ensuring that they remain compliant with CQC (Care Quality Commission) regulations and local authority contracts click apply for full job details

Brook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities. Role: DUAL Service Manager Sector: Learning Disabilities and Mental Health - Complex Needs Location: Macclesfield and Crewe Salary: £35,000 - £40,000 dependent on experience Job Purpose: To plan, mana click apply for full job details

Fram is excited to partner with a Financial Planning firm based in Chester. Our client works with High Net Worth (HNW) individuals, and they are looking for an experience Paraplanner / Client Manager to join their Advisor Support team. This opportunity has arisen due to growth and movement within the current team and all PP/CM work directly with one/two advisors click apply for full job details

Membership Engagement Manager Location: Home-based with regular travel to the Guildford office Job Type: Full time, 37.5 hours per week Contract Type: Permanent Salary: £39,867 - £44,297 per annum Benefits: 27 days holiday + bank holidays (pro rata for part time roles), healthcare cash plan, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefit click apply for full job details

Role: Service Manager Salary: up to £45,000 + Package Hours:Twilight hours (Start time between 15:0017:00; flexible end time, approx. midnight), Mon-Fri plus on-call About the Role We are looking for a proactive and dynamic Service Manager to lead and support an engineering team click apply for full job details

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth click apply for full job details

Permanent contract, full-time, 37 hours per week Lead the team thats leading the way in transforming our tenants lives. Teign Housing is a successful social landlord employing over 200 ambitious, committed people, responsible for managing more than 4000 homes across South Devon. In this pivotal role, you will lead a team to ensure the wellbeing of our sheltered housing tenants giving them everythin click apply for full job details

Vertu Renault Gloucester Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Renault Gloucester we have the perfect role for you. We are offering a competitive basic salary & OTE up to £60,000 depending upon skills and experience and an excellent range of Company Benefits! Now is a great time to jo click apply for full job details

Earnings: £35,000 - £42,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £35,000 to £42,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.

Service Advisor £28,000 to £30,000 depending on experience Horsham, West Sussex Permanent/Full Time Working Hours: Monday to Friday (8am 5pm) Our client, a leader in the bus and coach industry, known for engineering precision and innovation, is expanding its team. They are seeking a Customer Service Advisor with Motor industry experience to join their dynamic management team. You will play a vital role in providing excellent customer service and administrative support to clients and the internal team. As the first point of contact for customers, you will be responsible for greeting visitors, answering phone calls, scheduling appointments, and ensuring that all client inquiries and requests are handled promptly and professionally. In addition, you will assist with maintaining accurate records, coordinating with the service department, and providing general administrative assistance as required. Duties & Responsibilities: Greet and welcome clients, vendors, and visitors in a friendly and professional manner. Answer incoming Pre-sales and Aftersales phone calls and provide prompt assistance, addressing client inquiries and directing calls to the appropriate department or team member. Schedule and manage appointments for vehicle repairs, maintenance, inspections, and other service requests. Record all requests for support on the Odoo helpdesk web portal, documenting customers contact details, and all information required to identify their vehicle i.e. registration, chassis number etc. Maintain a well-organised service reception area, ensuring cleanliness and a positive atmosphere for clients. Maintain accurate records of client information, service histories, and vehicle details in the company's dealer management system, Pinnacle. Prepare job cards for workshop staff as required. Communicate effectively and frequently with clients to provide updates on service progress, estimated completion times, and any additional requirements or recommendations. Collaborate with the sales team to ensure a smooth handover of vehicles to customers, providing necessary documentation and support. Raise sales invoices, confirmation of payments prior to vehicles being released, and related paperwork accurately and efficiently. Raising purchase orders for sub-contractors on to job cards and charging out as appropriate. Processing of warranty claims with suppliers in the correct format to ensure a successful claim. Assist in generating reports and compiling data as requested by the management team. Qualifications and Experience: Previous experience as a Service Advisor within the automotive or commercial vehicle industry. Excellent customer service skills, with a professional and friendly approach. Strong communication and interpersonal abilities, able to build rapport with customers and colleagues. Great organisational skills and attention to detail, capable of managing multiple tasks efficiently. Experience using dealer management systems (DMS) such as Pinnacle , Kerridge , or similar. Knowledge of vehicle servicing, repairs, and warranty processes. Confidence in processing invoices, purchase orders, and warranty claims accurately. Proficiency in IT systems, including CRM/helpdesk software and Microsoft Office. A team player with a proactive approach, able to work independently in a fast-paced environment. Candidates should be motivated by working to individual targets and be passionate about building an unrivalled experience for our customers. Candidates must hold or obtain all relevant driving licences to move company vehicles. Benefits: 22 + 8 days holiday (Increasing to 25 days with service) Statutory sick pay. Workplace Pension Scheme. Employee benefits portal. Cycle to Work Scheme. For further details on this role, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.

Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.

Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.

Outbound Call Centre Customer Advisor £28k - £30k Maidstone Monday to Friday 8am to 5.30pm Permanent/Full Time As a Customer Advisor for our client, you ll play a key role in ensuring an exceptional customer experience. You will be making outbound follow-up calls to check in with customers, gather feedback, and help resolve any outstanding issues. It s all about building great relationships and making sure every customer leaves with a smile! What you will be doing Calling customers to check how their experience was and gathering feedback. Working closely with the Service Managers to follow up on any outstanding issues. Keeping customer records up to date in the system. Letting customers know about the latest offers and services available from the company Helping hit team targets and keep our customer satisfaction levels high. Supporting the team with inbound booking calls when needed. What they are looking for Previous experience in a customer service or a call centre role. Automotive experience would be beneficial. A friendly, professional, and confident telephone manner. Great communication skills and an ability to really listen to customers. Someone who thrives in a team environment and enjoys hitting goals. Good IT skills. A positive, can-do attitude with a real passion for helping people. What is in it for you? Full-time role Monday to Friday. Full training and ongoing development to help you grow. A competitive base salary. A supportive, energetic, and fun team to work with. Career progression opportunities in a well-established and growing business. Employee discounts on vehicles and services. If you would like to hear more about this Customer Advisor vacancy and others in the Motor Trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.

Service Manager (Mechanical) £45,000 - £50,000 + Training + Progression + Vehicle + Company Benefits Bishopton Are you a Service Manager or similar from a Mechanical background, looking for a varied role in a well-established supplier, that will provide all the tools needed to enable your success including manufacturer training and leadership coaching? Your role will play a vital role in overseeing th click apply for full job details

SERVICE ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot. As a Service Advisor, we can offer you: A competitive salary (depending on your Service Advisor experience) DAF click apply for full job details

Housing Options Officer My client, who is a local authority is looking for a number of Housing Options Officers to support them in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. A VALID DBS IS REQUIRED FOR THIS POSITION Key Responsibilities: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. Requirements: Experience in housing options, homelessness casework, or related areas. Strong understanding of homelessness legislation (Housing Act 1996, Part 7). Excellent communication and case management skills. Ability to manage a high caseload in a fast-paced environment. For more information or to apply, please call James RS