117 jobs found in Edinburgh

IT ADMIN - 12 MONTH CONTRACT - INSIDE IR35 - £151.59 This is a face to face role, Monday - Friday full time in Edinburgh office. One of Loriens leading Public Sector Clients is looking to bring on a IT Admin to their growing team, this will be fully onsite for the duration of the contract. Main Duties of Role Under direction from the Executive Support Manager responsibilities will include business support to Inquiry teams, reception cover, providing support to the Shared Services and Programme Management Team, assisting with generic inbox management, drafting responses to correspondence, minuting meetings and other administrative tasks (printing, filing) as required. Under direction from the relevant teams and information management officer, apply naming conventions to emails and documents and file them appropriately, following record management, retention and destruction policies to allow the creation of an accurate corporate record Report IT faults Monitor and maintain stationery and office supplies with the finance team. Overseeing catering arrangements when appropriate Ensuring efficient back of house services working across enabling functions Providing efficient, effective and proactive support to a team Proactive diary and inbox management and travel booking Organising and preparing meetings and events, prioritising tasks and coordinating activity Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco IMS to support contingent recruitment hiring. On behalf of Tesco IMS, AMS are now looking for a Business Analyst for a 6 month contract based in the organisations Edinburgh office on a hybrid working model. Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do. Job Purpose Accountable for optimising methods to develop and interpret information that assists with decision making specific assignments such as designing, documenting, analysing, supporting troubleshooting, etc. to facilitate, support, and improve development, products, and processes. Has excellent theoretical and practical knowledge of different analytical techniques, and the capability to plan own work and meet deadlines. Key Responsibilities Gathering Requirements: Collaborate with stakeholders to understand and document business processes, goals, and requirements. Creating Process Maps: Design clear and detailed process flow diagrams using tools like Visio, Lucidchart, or other process mapping software. Analysing Existing Processes: Identify inefficiencies, bottlenecks, and redundancies in current workflows to recommend process improvements. Defining Future-State Processes: Develop optimised "to-be" process models that align with organisational goals and enhance productivity. Facilitating Workshops: Conduct workshops with cross-functional teams to gather insights, validate process maps, and achieve consensus. Documenting Business Processes: Create detailed documentation, including process descriptions, rules, inputs, outputs, and performance metrics. Ensuring Compliance: Verify that process designs adhere to relevant industry regulations, organizational policies, and standards. Skills and Qualifications Extensive Business Analysis Experience Process Mapping Experience Financial Service Experience Desirable Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Service Desk Engineer (Windows 11 Support) x 6 3 months Umbrella Onsite (Edinburgh) Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break) Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Role Overview: Key Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software. Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenges. Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. Preferred Qualifications: Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+). Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Infrastructure Engineer (Autopilot) Edinburgh (Remote first) Up to £60,000 + benefits Our client is looking for a skilled Infrastructure Engineer with expertise in setting up, configuring, deploying, and maintaining Microsoft Autopilot, and Intune. In this role, you'll support and enhance IT infrastructure, ensuring optimal performance and security across a variety of platforms, contributing to the success of multiple EMEA IT projects. Key Responsibilities Setup, configure, deploy, and maintain Microsoft Autopilot, and Intune solutions. Manage and maintain core Microsoft infrastructure, including Active Directory, GPOs, and file/print services. Provide desktop support for Windows 10/11, with some Apple device support. Administer server hardware and operating systems (Dell, Windows). Implement and maintain antivirus and encryption solutions (eg, Cortex, BitLocker). Support storage and backup systems. Understand and manage basic networking concepts, including TCP/IP, Cisco routing, switching, and Wi-Fi. Skills & Experience Required Demonstrable experience setting up and configuring Autopilot, Intune and Endpoint Manager. Experience with Active Directory, GPOs, and Microsoft Infrastructure. Proficiency in Windows 10/11 desktop support; Apple device experience is a plus Hands-on experience with server hardware, operating systems, and system security. Familiarity with MDM for iOS devices and endpoint management. Understanding of networking fundamentals and Cisco technologies. Competence in antivirus, encryption solutions, storage, and backup systems. Please be aware This is an exciting opportunity to join a fantastic company, with exciting projects and growth plans, please note this role will involve some travel to sites across the region. please send your CV for consideration.

Admin Assistant| 12 Months (Inside IR35)| Onsite (Edinburgh)| Harvey Nash's Client is recruiting for an Admin Assistant on a 12 month contract. Main Responsibilities Responsibilities will include business support to the organisation, reception cover, providing support to the Management Team, assisting with generic inbox management, drafting responses to correspondence, minuting meetings and other administrative tasks (printing, filing) as required. Apply naming conventions to emails and documents and file them appropriately, following record management, retention and destruction policies to allow the creation of an accurate corporate record Report IT faults Monitor and maintain stationery and office supplies with the finance team. Overseeing catering arrangements when appropriate Ensuring efficient back of house services working across enabling functions Providing efficient, effective and proactive support to a team Proactive diary and inbox management and travel booking Organising and preparing meetings and events, prioritising tasks and coordinating activity This role falls inside of IR35 and is fully onsite working based in the Edinburgh office. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply please send your CV using the link.

Research Officer | 23 Month Contract | (Outside IR35) | Onsite Required - 3 days per week Day Rate: £180 per day Job Description: To support the successful achievement of the work of the client, our Public Sector client is looking to recruit a Research Officer. The successful candidate will be responsible for their own projects, working under the supervision of the Head of Policy and Research. Primary responsibilities will include day-to-day management of research databases and data input, production of research reviews, and analysis of qualitative and quantitative information gathered. This role is critical to ensure that research produced and commissioned by the client is of the highest quality and contributes to the specific aspects of the client's terms of reference. You will: Carry out analysis of information gathered by the wider teams for research purposes, and be able to communicate findings to a variety of stakeholders in sensitive, compelling, and creative ways; Produce literature and rapid reviews of research to inform and guide the work of the client, ensuring high quality data is used across the project; Review and evaluate the implementation of public policies Research, identify and obtain information relevant to the work of the project including, but not exclusively, historical, national and local government records, other institutional records, legislation, and published research; Be responsible for own projects' objectives and targets; Support with copy-editing and proofreading reports, ensuring consistency and accuracy within and across outputs, both in terms of their content and format; Work as part of a multi-disciplinary team, establishing effective working relationships with colleagues across the project; and Where required, support other tasks within the Policy and Research Team Key Skills Experience of gathering, managing, manipulating, and analysing complex and sensitive data for research purposes. Experience working on complex, large-scale research projects and datasets. Excellent IT literacy, including advanced use of Microsoft Excel, Access, Word, and Outlook. Experience of using research analysis software such as NVivo, RStudio, Jamovi, and Power BI. Excellent communication and presentation skills and command of English grammar and usage. A strong commitment to quality and meticulous attention to detail. Proven experience of working under pressure and to tight timescales. Experience of working independently, as well as part of a multi-disciplinary team. Highly organised and efficient, and able to prioritise tasks according to project development stages. Personal resilience and the ability to deal with what can be a distressing subject matter. This role has been deemed outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

Sanderson have been asked by our client to help the recruit an Technical Writer/Author to work on a hybrid basis from their central Edinburgh office. Working as part of a small team but across the wider business you will be providing content for both internal and external audiences. As part of the role you will be creating and updating content and managing documentation development, owning and maintaining release notes, contribute to the creation of training materials and build a repository of support guides. The ideal candidate will have a solid background in technical writing and help create user-friendly content from scratch whilst having a keen eye for detail. Proactively identify gaps in current documentation and drive improvement and content. Have the ability to communicate, both in writing and verbally, across a broad range of people at all levels to add value to the business If you would like to find out more please get in touch for an informal conversation and gain a broader understanding of what our client needs.

SUSTAINABILITY OFFICER - INITIAL 2 MONTH CONTRACT - INSIDE IR35 One of Loriens leading Public Sector Organisations in looking to bring on a experienced Sustainability Officer on a short term project to define their Net Zero strategy. Develop a Sustainability Plan which includes the 3 fundamental pillars of sustainability: social, economic and environment. The plan should include the Care Inspectorate's path to net zero in line with Government's expectations. Review what the organisation currently has in place in terms of capturing data on carbon emissions, climate change, waste management and procurement sustainability and pull all of this together into a report. Identify areas for development and create a sustainability action plan with short, medium and longer term goals/actions. Essential Skills * Experience in a similar role, ideally within the public sector. * Proven track record of developing sustainability initiatives with measurable outcomes. * Highly effective communication skills to engage with stakeholders at all levels. * Strong analytical skills with attention to detail in reporting. * Ability to manage multiple priorities and deliver results under tight deadlines. * Excellent negotiation and influencing skills. * Ability to give realistic advice, based on relevant, up to date and verifiable information. * Able to work independently as well as collaboratively with a wide range of teams across the organisation. Desirable Skills * Degree in Environmental Science or a related field. * Project management skills to lead sustainability initiatives. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Lead Cloud Security Engineer Edinburgh £95,000 + great benefits An impressive financial services business is looking to hire a Lead Cloud Security Engineer to support this team with the risk and remediation activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful Lead Cloud Security Engineer will be part of this journey and have great technical exposure and the ability to rapidly progress. Working closely in one of transformation projects, the successful Lead Cloud Security Engineer will work closely with the wider security and technology teams to define the strategy and roadmap of technology changes moving forward. This is very much a play-manager role with the Lead Cloud Security Engineer being hands on day to day but also providing support and guidance to the other Cloud Security Engineer on the team Lead Cloud Security Engineer - Duties and Responsibilities The successful Lead Cloud Security Engineer will have responsibilities covering: Team Leadership Support the existing team, providing mentoring and fostering a collaborative team environment Define the team priorities in alignment with both the business and ad the security team objectives, taking a pragmatic approach when these seem to be out of synch Conduct performance reviews and upskill the existing team member s Strategic Security Oversight Act as the SME and for security in network design whilst enforcing best practices at software and platform level Ensure that continuous improvement is happening in the security practices by developing and or refining policies Secure Design and Architecture Guidance Ensure that security requirement input is provided across the programme to ensure that the new technology is secure by design Support the teams to interpret security requirements of the project using various frameworks (NIST . NCSC) Oversee threat modelling sessions to support mitigations for these in the planning cycle Security Requirements Establish full, comprehensive AWS network configurations ensuring that these align with various org policies Support wider teams with security advice and guidance in both a verbal and written format Lead delivery of hands on security engineering solutions when needed Lead Cloud Security Engineer - Your Background The ideal Lead Cloud Security Engineerwill have: Experience in a similar role, in both responsibility and scale Strong AWS experience Proven experience in securing network architectures and running ang performing security assessments Relevant professional certifications for example: CISSP CISM AWS Security Certs Strong understanding of network security controls and network security defence Hands on history with Firewalls, VPNs and other network security tools We invite individuals from underrepresented groups to apply for any of our roles and are committed to supporting accessibility needs. Please click the apply button now or contact Abigail Moss for more information

LEARNING AND DEVELOPMENT ADVISER - INITIAL 6 months - INSIDE IR35 One of Loriens leading Public Sector Clients is looking for 4 Leading and Development Adviser to join their team on an initial 6 month contract on a hybrid working basis. Main Duties Training needs analysis and assessment to determine learning and development needs and performance outcomes at an organisational, group, team, and individual level. Scope, design and develop behavioural and technical learning interventions that enable business outcomes, utilising blended learning solutions. Complete skills mapping using the agreed framework and approach. Utilising a project management approach, own the end-to-end organisation and execution of learning interventions and events. Build strong relationships with stakeholders and partner to ensure effective understanding and implementation of development requirement Essential Criteria Analysis and making effective decisions: Proven ability to work collaboratively with a range of stakeholders to complete training needs analysis to identify learning and development requirements at organisation, team, and individual level to align with strategic and corporate plans - assessing skills both behavioural and technical. Building Capability for All: Experience in developing other colleagues (through an associate or Learning Coach model) to design and deliver learning for their local areas with an aim to support all organisational development needs. Collaborating and Partnering: Application of project management experience to act as a consultant, understanding requirements to build solutions in a fast-paced change environment. Delivering a Quality Service: Proven experience of designing, implementing, and evaluating impactful and engaging training (including role based, and development pathways) within a fast paced and changing environment. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

FMCG business is looking for a Technical Manager, a quality compliance specialist (BRC, HACCP). Job Opportunity: Technical Manager (Quality Compliance) - Maternity Cover Location: Edinburgh We are seeking a Technical Manager (Quality Compliance) to cover maternity leave for one year. In this role, you will work closely with the Directors and external consultants to help us achieve BRC accreditation as we continue to grow our business. Key Responsibilities: Ensure operational processes and production of finished goods are controlled via HACCP to comply with food safety and customer standards. Maintain food safety and quality governance to ensure audit compliance with internal, external, legal, and customer requirements. Address customer complaints and non-conformances, taking and recording appropriate corrective actions. Implement testing schedules and analyse test results. Interface with customers, accrediting bodies, and EHOs during site visits, audits, business reviews, and other key opportunities. Provide leadership and direction to foster a strong food safety culture and continuous improvement within the production team. Develop, implement, and review our Food Safety and Quality Management System, ensuring management and statutory information is available for audit and senior management decision-making. Skills, Experience & Qualifications: Experience in food manufacturing (dairy sector experience not required; training on our production processes will be provided). Proven record of maintaining a food safety culture and implementing site hygiene/safe food standards. Degree in Food Science, Food Technology, or a related field, or equivalent accumulated food sector experience. Advanced Food Hygiene certification. Level 3 HACCP certification. Microbiological training is an advantage. Practical knowledge of allergen management. Experience of maintaining an internal audit program and Quality Management System. Experience in delivering BRC certification or equivalent standards. Demonstrable experience using Root Cause Analysis techniques for problem-solving. Knowledge of applying food legislation to manufacturing practices. The ability to maintain, coordinate, and deliver training materials to production and distribution teams. Hours: Part-time (approximately 25 hours per week on-site). Flexible working days (Monday to Friday). If you are a good communicator with a strong food safety background and BRC experience, we would love to hear from you. Join us and contribute to our mission of maintaining high standards of food safety and quality. #

Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of Role An exciting opportunity has come available for a Cash Management Team Manager to join the Finance Operations function at Diligenta Glasgow. In this role you will be responsible leading a team to ensure accuracy and integrity of financial records and transactions within our client's organisation. In this role, you will oversee all incoming and outgoing transactions, as well as dividend distributions, ensuring they are processed to a high standard and within agreed SLAs. You will ensure that all client funds are managed appropriately in line with the FCA's CASS handbook, while actively minimizing regulatory breaches. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits. What you'll be doing Lead and manage the Life & Pension Cash Management Team (Legacy & BaNCS), ensuring training, motivation, and effective performance. Continuously review and improve Cash Management processes to ensure compliance with regulatory and client requirements, minimizing risk and customer impact. Establish controls to guarantee that all Cash Management activities comply with regulations and payment scheme guidelines, reducing the risk of breaches and fraud. Implement risk management practices to identify and mitigate potential risks in payment processing, ensuring data security and fraud prevention. Develop KPIs to measure and enhance individual and team performance, motivating members to achieve excellence in Cash Management. Handle complex Cash Management queries and serve as the escalation point for issues. Prepare and present financial information to senior management as needed. Collaborate with the Control and Oversight Team on projects aligned with the company's strategic initiatives. Act as the main contact for annual financial and internal audits, providing timely and accurate information as required. Assist in gathering data for Management Information (MI) reporting in collaboration with the Control and Oversight Team. What we're looking for Excellent interpersonal skills, ability to build successful relationships with both seniors and direct reports Effective stakeholder management skills Use clear and effective verbal, written and presentation skills, demonstrating the ability to communicate at senior levels Outstanding organisational skills, ability to plan workloads and delegate tasks A systematic, disciplined and analytical approach to problem solving Expert in MS Excel and Word. Strong knowledge of financial services (in particular Life & Pension) processes and Strong understanding of Finance and Accounting principles, practices and compliance requirements for the UK and Ireland If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are currently working with our client, Royal London. Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work. Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference. On behalf of this organisation, AMS are looking for a PAM Security Engineer for a 6 month contract based in Edinburgh. (Hybrid Working) Purpose of the Role: A PAM Security Engineer will run the security applications, assist with implementation of new solutions where required and support all areas of the group with security advice. Assist with Pen testing and operate Vulnerability scanning processes, risk assessment and security incidents. Responsibilities of the role: The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support What we require from the candidate: Extensive PAM Experience Support senior leaders in implementing and embedding the RMS Understand Risk Appetite statements and how they apply to the business area Ensure key business risks are fully understood, controlled and mitigated on the team to ensure local plans are delivered and we meet our regulatory requirements Next steps This client will only accept workers operating via an Umbrella/PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Process Design Lead (Actuarial) 6 Month Contract Via Umbrella Based anywhere in the UK Our UK leading banking client require a Process Design Lead to help support on an exciting project for an initial 6-month contract. Key Responsibilities: Process experience - Strong base understanding of actuarial processes Able to build a network across actuarial change - Coordination with other workstreams Understand end to end process - Become expert on end to end actuarial process Process optimisation - proactively look for opportunities to improve actuarial processes and propose solutions Speaking up - confidence to review and challenge process design being suggested by external delivery partners Attention to detail - understanding and identify potential issues and dependencies If this role sounds of interest, please apply and I will call you to discuss. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Head of Operations Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role As the Head of Operations, you will lead the Customer Contact Centre, upholding exceptional service standards, prioritising customer satisfaction, and driving outcomes that align with SLAs and regulatory requirements. You will set strategic direction, collaborate with senior stakeholders, and champion a world-class customer experience. You'll foster a high-performance culture, drive continuous improvement, and engage colleagues to achieve exceptional results. A key focus will be building strong client relationships, supporting business growth, and ensuring compliance with FCA principles. This role offers a unique opportunity to drive operational excellence within Diligenta, enhancing client satisfaction and fostering a culture of continuous improvement. You will deliver meaningful outcomes for customers and colleagues, while contributing to the growth and success of the organisation. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car Allowance Private Healthcare Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Enabling efficiencies and improvement to service through the embedding of Operational Excellence. Managing and co-ordinating robust budgetary control to provide clear visibility of the commercial position for the contact centre. Driving profitability improvements through effective manpower planning and improving the key metrics that improve profitability. Driving a culture of acting in our customers best interests, driving good customer service outcomes and taking action to reduce poor outcomes. Ensuring that the business area achieves performance targets/service levels and standards, ensuring regulatory compliance and legal obligations are met in line with quality expectations. Implementing service improvement that are informed by customer outcome monitoring, data and analytics. What we're looking for A proven record of a thorough understanding of Voice and their role within the organisation. A candidate who is Skilled and credible in advising others on people management with the proven ability to secure and analyse a range of quantitative and qualitative information and use this in developing appropriate strategies, plans, policies and solutions that meet client, individual and organisational needs. A confident communicator, with an ability to display exceptional written and verbal communication skills with sufficient credibility, A strategic thinker that can provide advice, develop options, analyse risks, make good judgements, and solve problems. Knowledge of Customer Service (including front, Back Office and complaints) environments within financial services or other regulated sectors, managing operational teams and the day-to-day operations management techniques with the ability to quickly understand and deploy the techniques that are a fundamental part of Diligenta's proposition. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!

Contract Role - Mainframe MQ Engineer/Consultant/SME - Contract - Edinburgh/Leeds/Hybrid - 09 Months Initial Gibbs Consulting is currently seeking a skilled Mainframe MQ Engineer/Consultant/SME to deliver complex technical support and project delivery (including incident and problem resolution) for systems and processes in IBM MQ environments on zOS. The resource will cover a higher-than-normal volume of work throughout 2025, its expected this will be both in and out of hours with a view of covering some aspects of on call as well. Role Overview: * Job Title: Mainframe/zOS IBM MQ Engineer/Consultant/SME * Location: Edinburgh/Leeds/Hybrid (2 days per week onsite) * Contract Type: Contract * Duration: 09 months initially * Sector: Banking The MQ team require a resource to support the MQ estate on zSeries Mainframe. Delivering complex technical support and project delivery (including focus on incident and problem resolution) for systems and processes in IBM Mainframe MQ team. The MQ resource is required to work on critical systems and important projects associated with the Bank's strategy across all business divisions such as Digital, Payments, Retail and Insurance, as well as technology and process service improvements. - this includes out of hours deployments and migrations. * Provide support of complex environments to tight timescales. * Work closely with key Stakeholders, drive and deliver against the technology roadmap. * Enforce standardisation and assist with improvement initiatives in the team. * Work collaboratively across the wider Middleware teams to develop, promote and implement process initiatives. * Deliver change through RTL and into production under change governance independently * Ensure processes and procedures are strictly adhered too. * Perform change/support activities out of business hours. * Working with IT Security to ensure the security of the MQ product * Maintain service stability and optimisation. Requirements: * IBM Message Queue v9.x administration zOS * IBM Message Queue Clustering experience * Operational experience on zOS pannels + MQ Explorer * Experience with TLS * Experience of supporting and troubleshooting on-line systems. * Diagnostic skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments (desirable). * Banking/Financial services preferable Please feel free to contact myself - Daisy Nguyen at Gibbs Consulting for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Enterprise Planning & Assurance Manager Edinburgh (Hybrid) Perm £70k - £75k A fantastic new role has become available to shape the future of business change and make a meaningful impact across an innovative organisation. Our client is on the lookout for a dynamic and proactive Enterprise Planning & Assurance Manager to join their PMO team in the Business Change Function with our Pensions client. This is no ordinary role-it's a unique opportunity to engage with all areas of the business, identify ongoing change initiatives, and explore how the PMO function can deliver critical support to ensure success. Working at the heart of strategic decision-making, you'll help drive their mission to make retirement more rewarding. Responsibilities include: Working with cross-functional teams to support their change initiatives Be the ambassador for Change Framework governance model, embedding consistent, robust project management principles. Shape and maintain the overarching Group Change scope and reporting framework, influencing decision-making at the executive level. For this role you should have: Experience in a similar role within Financial Service with Wealth/Investment/Asset Management experience highly advantageous Exceptional Planning background at a strategic level Extensive involvement reporting to Senior Stakeholders, making recommendations for areas of improvement Merger & Acquisition knowledge would be advantageous Driven, collaborative individual that is succinct in their communication This is a truly rare role that offers significant scope to innovate and create and help shape the future of change delivery.

Research Manager | 18 Month Contract | (Inside IR35) | Onsite Required - Edinburgh - Hybrid Day Rate: £232.48 Job Description: You will Report to the Project Research Lead, and be a part of the internal research and analysis team to manage and execute a series of report publications. (10%) Carry-out the day-to-day research and analysis elements of project, including research analysis, design, data protection and other considerations. (30%) Employ qualitative analysis tools, such as NVivo, to support the ongoing analysis and outputs of team. If you have not done this before, a willingness to quickly learn this method and any other software as required. (40%) Work as part of a multidisciplinary team, including engagement and participation staff, to ensure the successful operation and logistics of the project. (5%) Monitor risks, put mitigating actions in place and raise/escalate issues regarding delays/blockages. (5%) Work on other duties as required to support wider team activities. (10%) Essential Skills Extensive experience of applying a range of social research methods to address research questions. Experience of critically evaluating data and other research evidence with high accuracy and perception to meet the needs of research users. Excellent communication skills (both oral and written) when dealing with complex issues, to influence decision making and make an impact. Substantial experience in planning and managing all stages of the research including research design, delivery, write up and dissemination. Desirable Criteria Experience in quantitative analysis. Competencies Self-Awareness Communications and Engagement Improving Performance Analysis and Use of Evidence Qualifications Candidates should hold a PHD, or a Master's degree with practical experience, in a relevant social science, public health, or related field where there was a substantive emphasis on the use of both qualitative and quantitative research methods. This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

Software Developer - Node.js, TypeScript, React - Hybrid role with one day a week in Edinburgh - £50,000 - £60,000 plus bonus and excellent benefits We're on the hunt for Full Stack Software Developers to join a company on a mission. The goal? Providing clean, safe drinking water to millions around the world! You'll be working with a talented, remote-first team building the tech that makes this mission possible. We need 2 more developers to join the squad. No need to worry about location, as long as you're UK-based and can work without sponsorship. If you're passionate about writing clean, efficient, and secure code, and love automating everything from testing to deployment, we want you! We're all about best practices, improving tech strategies, and keeping things organized with reusable code, standardized systems, and smooth deployment processes. What you'll bring: 5+ years in commercial software development Expertise with TypeScript, Node.js and React Experience with Event-Driven Architecture (microservices) AWS Lambda Unit testing Bonus points for knowledge of: Kanban Functional programming AWS DynamoDB AWS Serverless GraphQL Salary & Benefits Up to £60,000 salary + 15-20% bonus 5% matched pension Private Medical Insurance, family plan Critical Illness Cover Remote interview process (via MS Teams). Fully remote working - UK Residents only. Please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Temporary Operations Assistant Edinburgh Immediate Start Your new company You'll be working for a reputable market leader within the property industry, who is looking for an experienced Temporary Operations Assistant to be based in Edinburgh City Centre. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors. Your new role As a key member of the team, you'll be trusted to assist the operations lead with various executive responsibilities. You'll be required to support the operation lead with: Reviewing Policy Agreements Logistics and oversight of day to day office operations Management of ongoing projects Processing and generating invoices Liaising with external stakeholders Management of supplier contracts Reviewing and updating business policies General Administration What you'll need to succeed Experience in a Business Management/ Office Management role Attention to detail Proficient IT skills Able to work on my own initiative A strong work ethic Excellent written and verbal communication Full clean driving licence What you'll get in return Career development Potential to go permanent Competitive hourly rate Hybrid working opportunities Working within a professional and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Site Administrator, Administration - Central Edinburgh - Competitive Annual Salary Your new company A large family-owned construction business is recruiting for a Site Administrator to join their administrative function on an exciting, multi-million-pound project. This is an exciting opportunity to be part of a company with over 60 years of experience and a reputation for excellence. With a diverse portfolio of projects across Scotland, they have solidified themselves as one of the top contactors in the market. Your new role The Site Administrator is a hands-on, busy and varied role. You'll be responsible for the following tasks: First point of contact for all stakeholders, including on-site visits, telephone and email queries Database maintenance using various systems (Asite, Conject etc.) - training provided Managing the timesheet process for site workers Document controller for project drawings and correspondence Book and prepare meeting rooms Handling maintenance and repairs of the office, including resolving basic IT issues and escalating problems to the IT department Proofreading important site documents General administration (filing, archiving, typing, photocopying and scanning) What you'll need to succeed Previous administration experience in a busy environment Experience working in a site/construction administration role (desirable) IT proficient (including Microsoft Office, Asite and Conject) Good verbal and written communication skills HNC / HND Business (desirable) What you'll get in return For your dedication and expertise, you'll be rewarded with the following: Competitive annual salary and benefits package The opportunity to join a friendly, modern site located in the centre of Edinburgh A busy and hands-on role to further develop your skills and experience with a reputable firm What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Research Officer | 18 Month Contract | (Inside IR35) | Onsite Required - Edinburgh - Hybrid Day Rate: £184.90 Job Description: Support the internal research and analysis team to plan and execute a series of report publications. (20%) Support the day-to-day research and analysis elements of the client, including research analysis, design, data protection and other considerations. (20%) Employ qualitative analysis tools, such as NVivo, to support the ongoing analysis and outputs of client. If you have not done this before, a willingness to quickly learn this method and any other software as required. (20%) Employ quantitative analysis tools, such as R, to support the ongoing analysis and outputs. (20%) Support the engagement feedback loop to ensure meaningful participation in the listening project and the Inquiry (5%). Work as part of a multidisciplinary team, including engagement and participation staff, to ensure the successful operation and logistics of the project. (5%) Work on other duties as required to support wider team activities. (10%) Essential Skills Knowledge and experience of applying a range of social research methods to address research questions, through an intersectional lens. The ability to critically evaluate large data sets and other research evidence with accuracy and perception to meet the needs of research users. The ability to communicate effectively (both orally and in writing) on complex issues. Experience of planning, reviewing and prioritising work and resources to deliver results. Competencies Self-Awareness Communications and Engagement Improving Performance Analysis and Use of Evidence Qualifications Candidates should hold a PHD, or a Master's degree with practical experience, in a relevant social science, public health, or related field where there was a substantive emphasis on the use of both quantitative and qualitative research methods. This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

RESEARCH MANAGER - INITIAL 18 MONTH CONTRACT - INSIDE IR35 (£239.79 PER DAY) One of Loriens leading Public Sector clients is looking for a highly experienced Research Manager to join their team on a 18 month contract, working on a hybrid basis in Edinburgh. Tasks and Responsibilities You will Report to the Listening Project Research Lead, and be a part of the internal research and analysis team to manage and execute a series of report publications. (10%) Carry-out the day-to-day research and analysis elements of the project, including research analysis, design, data protection and other considerations. (30%) Employ qualitative analysis tools, such as NVivo, to support the ongoing analysis and outputs. If you have not done this before, a willingness to quickly learn this method and any other software as required. (40%) Work as part of a multidisciplinary team, including engagement and participation staff, to ensure the successful operation and logistics of the project. (5%) Monitor risks, put mitigating actions in place and raise/escalate issues regarding delays/blockages. (5%) Work on other duties as required to support wider team. (10%) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

RESEARCH OFFICER - 18 MONTH - INSIDE IR35 (£193.03 PER DAY) One of Loriens leading Public Sector clients is looking to bring on a experienced Research Officer on a 18 month contract working on a hybrid basis in Edinburgh. Tasks and Responsibilities Support the internal research and analysis team to plan and execute a series of report publications. (20%) Support the day-to-day research and analysis elements of the project, including research analysis, design, data protection and other considerations. (20%) Employ qualitative analysis tools, such as NVivo, to support the ongoing analysis and outputs. If you have not done this before, a willingness to quickly learn this method and any other software as required. (20%) Employ quantitative analysis tools, such as R, to support the ongoing analysis and outputs. (20%) Support the engagement feedback loop to ensure meaningful participation in the listening project and the Inquiry (5%). Work as part of a multidisciplinary team, including engagement and participation staff, to ensure the successful operation and logistics of the project. (5%) Work on other duties as required to support wider project. (10%) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Senior Project Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity We have an opportunity for a Senior Project Manager to join our team in Stirling, working on a hybrid basis. This role will be to manage and deliver one or more programme work-streams in order to meet business objectives. The role will have potential to work across a variety of different projects stretching across business, operation and IT change. You'll be: Led projects or work streams within larger programs, ensuring everything is completed on time, within budget, and according to the plan. Apply the appropriate project management methods, including planning, scheduling, monitoring, and managing risks and issues. Distil complex information or data to identify root issues or see the bigger picture. Establish an effective project team, handling recruiting, development, management, and motivation. Manage budget reporting, forecasting, and expenditures for projects. Plan and manage resources needed for project delivery, including developing contingency plans. Maintain good relationships with stakeholders and key customers, ensuring project delivery meets their requirements. You should apply if you: Have worked in Life and Pensions (wider FS acceptable) Proven experience in delivering large projects and programs. Skilled in managing and motivating both specialist and non-specialist staff. Experienced in handling medium to high-scale and/or medium to high-risk projects, especially in commercial outsourcing or financial services. Comfortable managing multiple cross-functional stakeholders, both internally and externally. Versatile with a background in various disciplines and able to quickly learn new areas and build credibility with professionals from different fields. In-depth experience in Life and Pensions operations, with a strong understanding of its internal functions. Benefits: Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family Discretionary annual bonus

Venesky-Brown's client, a public sector organisation in Giffnock, is currently looking to recruit a Business Systems Developer for an initial 18 month contract on a rate of £45,184 - £49,400 per annum. This role will be a hybrid of working at home and in the office. Responsibilities: - To provide expert support and contribute toward the development of business systems, users and processes to ensure the systems are optimised, up-to-date, relevant and supportive of the work and priorities of the digital transformation programme, services and customers. - To work closely with colleagues across the Programme Management, Operational Services, ICT and PMO Teams, to ensure best management of business systems including planning and deployment of upgrades, continuous development and management of backlog requests, managing change requests, supporting and controlling ongoing new release functions/hotfixes. - To specify and commission changes to the system from suppliers to meet changing business needs. - To provide expert support and advice to the users of the main business systems to ensure systems are used to best potential, including optimisation of efficient end to end integrated processes. - To contribute to systems development and continuous improvements including: - Planning, implementing and monitoring annual programmes of work and development; agreeing priorities for these programmes with senior managers, stakeholders and customers. - Facilitating system change management processes (eg workshops, statements of requirements, business cases) to ensure changes are clearly specified, change controlled, thoroughly tested and clearly communicated to and by staff. - Specification of interfaces, development, testing and implementation. - Delivering an efficient and responsive application support service. - Developing staff and promoting a learning environment within the team and across all system users including the development of training programmes and the translation of legislation and guidance into business process, systems and user training. - To plan and monitor the benefits/outcomes required of the systems and initiate corrective action where required. - To liaise with and challenge operational teams in the optimisation of business processes and benefits for business systems, providing advice and guidance on complex issues in order to minimise risk and obtain the best outcomes. - Ensure system and system user compliance with legislative and council-wide/shared information systems and data handling processes and procedures. - To promote and develop a customer-oriented ethos, ensuring that system processes are designed and iterated from a user perspective. - To develop and maintain an awareness of good programme/project management practice. - To ensure data quality and availability, performance reporting and system delivery is consistently maintained. - To demonstrate an awareness of the 'bigger picture' in terms of the Council's digital transformation ambitions and embed these principles in all tasks. - To work proactively with the ICT service and enterprise architecture function to maximise the usage of existing systems. - To actively participate in internal and external working groups in relation to the digital transformation programmes. - To liaise closely with the Programme Management Office, Service managers, Practitioners, and Suppliers to promote and progress the programme. - To work in partnership to promote best practice in systems utilisation and business process design, to forecast future business requirements and to maximise benefits. - To attend Programme Team Meetings and Project Boards as appropriate - To rotate to work on different council-wide systems dependent on the needs of the programme - To consistently promote and support the organisation's Values, 5 Capabilities and Leadership Competencies. - To comply with all health and safety legislation as appropriate - Any other relevant duties as required by the Programme Manager or programme governance Essential Skills: - Significant experience of successful development of systems in a similar role - Extensive experience of Process and Data - Mapping & Modelling - Experience of developing system integrations - Understanding of Business Intelligence & reporting environments within systems - Experience of dealing with IT suppliers and Consultants - Experience with supplier, change and release management best practices - Experience of demonstrating benefits realisation from projects. - Experience of supporting and managing process change in service improvement projects. - Experience of achieving improved user/customer journeys through business process change - Experience of building positive relationships with a variety of stakeholders including services, end-users, suppliers and customers. - Understanding of the possibilities of using digital technologies to transform service delivery - Experience in delivering and planning effective training to staff on new systems - Experience of working in successful teams - Excellent analytical and research skills - Ability to quickly learn new systems. - Be able to demonstrate a willingness and ability to address new techniques and ideas in technical process development - Ability to support change projects and work effectively under pressure to meet project/programme deadlines - Highly organised with an ability to provide clear, appropriate and unambiguous advice - Effective negotiating and influencing skills - Confident in challenging existing practice and seeking to develop new, innovative approaches - Able to undertake task with limited supervision - Excellent communication skills - Process & Data Mapping skills - Experience of working with Data & Management Information Reporting - Strong IT Skills/Experience of working with Microsoft Office (or other similar packages) - Learning mind-set. Positive attitude to change and learning new skills and systems. - Delivers professional impact through clear prioritisation, effective delegation and timeous delivery of strategy priorities - Begins with the end in mind, focussing on solutions that move the Council forward - Inspires other to understand and buy into the organisational vision - Seeks and responds to feedback from key stakeholders to drive service improvements - Puts the customer at the heart of everything we do - Working together to achieve shared objectives and best value for the Council Desirable Skills: - Strategic Awareness - Degree in a relevant discipline - Agile (or similar) project management training - Other project Management training eg Prince 2 - System integration skills - User Research and Service Design If you would like to hear more about this opportunity please get in touch.