229 jobs found in Leicester

Help us make a big green dent in the universe, 'cus we're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality! We're looking for passionate and empathetic people to join our team as Credit Energy Specialists to help us support our customers that may have found themselves in financial difficulty. Our customers are at the centre of everything we do, so it's on us to help and support them if they find themselves in financial difficulty. As a Credit Energy Specialists, you should understand that each customer situation is different so we're looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios. WHAT YOU'LL DO. Talk to customers that might be in financial difficulty - as a Credit Energy Specialists, you will use your initiative to find the best way forward through agreeing on appropriate repayment plans Use external tools such as Tully to review affordability levels and engage with customers to agree on repayment plans that are easy for both customer and company Handle customer intercoms and support more broadly across the wider credit and payments platforms use your skills of empathy to offer support to vulnerable customers and use tools such as the Debt Assistance Scheme/hardship funds to find the best way forward Respond to Energy Specialist queries via our internal messaging system with lighting speed and accuracy Assist in handling 3rd party agency queries Gain updates from our revenue protection engineers that have attended site visits Keep updated with industry best practices and regulatory guidelines Be involved in a range of meetings as required WHAT YOU'LL NEED. Passion for customers and always seek to provide first-class customer service both internal and external A fast learner with a meticulous eye for detail Fluid and comfortable in a fast-paced environment where you might be pulled in different directions Able to manage your own workload Helpful and patient (it's a job with a thousand questions) A self-starter that can use their own initiative to problem solve and make sound decisions The ability to thrive in an unstructured, 'go with the flow' type of working environment Most importantly, high levels of understanding, empathy and patience WHY ELSE YOU'LL LOVE IT HERE. Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! To see a full list of company benefits - [ ] - you won't be disappointed! So, if you feel you can make a difference to a customer in need, then apply today - you never know, you may be helping someone to change their life. This is also a hybrid working role which means that some days are spent in the office on agreed days and others are spent working from home - we like to offer flexibility.

Please note that this position is a 6 month Fixed Term Contract. We are currently seeking a Buyer on an interim basis for a period of 6 months within the Procurement department at BRUSH based in Ashby-de-la-Zouch, Leicestershire. The successful candidate will be responsible for a sourcing and managing professional supplier relationships beneficial to BRUSH and assuring quality service to the business. You will also be responsible for the supporting strategic business activities and the development of improvement initiatives in the supply chain. Main Responsibilities Review and contribute to the delivery of personal, departmental, and business metrics and KPIs. Development and continual improvement of strategic relationships through the supplier relationship and performance management framework. Development and continual improvement of sustainable procurement practices/framework. Ownership and development of various supply chain projects in line with the procurement strategy and business growth plan. Lead various procurement activities, consolidating, rationalising, and aligning suppliers and appropriate methodologies for all the supply chain challenges. Support the development and implementation of procurement policies and procedures. Contribute to the procurement and inventory strategies. Proactively manage Health, Safety and Environmental initiatives with suppliers. Strategic and operational support. Perform other related duties as assigned.Person SpecificationQualifications: A-C GCSE in Maths & English. CIPS Level 5 or working towards.Skills & Experience: Excellent level of numeracy with attention to detail and accuracy. Ability to use conceptual thinking and generate new ideas. Reporting and analytical skills. Experienced in a fast paced commercial environment. Management and coordination of procurement activities (cost, delivery and quality performance). Minimum 5 years previous experience in a Senior Purchasing role.About UsThe BRUSH Group is the world's largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear and control & monitoring systems, BRUSH is your ideal partner for electric power generation, distribution monitoring and control. BRUSH has been a key figure within Electrical Engineering for over 130 years, offering a wide range of 'electrical machines', and providing our customer chain with the highest calibre equipment and after sales service

Gi Group are recruiting for Domestic Cleaners to work within various locations around Leciestershre for the NHS Hours will vary from Part time and full time roles from 15 hours to 35 hours per week, they do require weekend working also. so full flexibility is key. You will be required to undertake a fully Enhanced DBS check before commencing work As a cleaner, you will be required: * To undertake the removal, cleaning and replacement of radiator covers and electrical fittings as part of a "Thorough Cleaning Team". This will also include unsupervised Thorough cleans of inpatient sites as part of the Thorough Cleaning Programme. This work will be undertaken at NHS properties throughout the Non Acute Hospitals of Leicestershire & Rutland. This will include premises and areas where patients have mental health or special needs and behavioural problems and therefore the post holder will be required to have an understanding of their needs. * Working as part of a close team to provide an efficient Mobile Deep Cleaning service. * To clean to prescribed work schedules and rotas for designated areas, as specified. * To adhere to written procedures for check cleaning, damp dusting, damp mopping, full cleaning, periodic cleaning, spray cleaning and steam cleaning. * To wear as appropriate and be responsible for a personal alarm throughout each shift, on specific Leicester Partnership NHS sites. To sign on receipt and return of the alarm and to follow the daily test procedure. * To adhere to the Trust colour coding system to prevent contamination. * To use cleaning equipment within designated areas in accordance with Health and Safety at Work Act 1974. * To ensure the correct economical use of materials and equipment, seeking advice from the Senior Supervisor when in doubt. * To handle waste (including clinical and infected) in compliance with Trust policies and procedures. * To ensure the safe storage of all equipment and materials. * To report to the site Zone Coordinator any mechanical defects, any equipment in need of repair and any mishaps or untoward incidents * To attend mandatory and relevant training sessions including breakaway and Personal safety * To work towards obtaining the NVQ Cleaning and Support Services Level 2. * To receive appropriate training for the cleaning of body fluid spillages in non-patient areas and implement as required, Following the Infection Control Policy. * To adhere to all Trust and Departmental Policies. * To observe confidentiality of Patients and employing Trust's business at all times. * To undertake other duties, as and when required, within the Domestic Department provided appropriate training has been undertaken. * To adhere to safe working practices. * To carry out duties in compliance with manual handling regulations. * To work strictly within agreed levels of competency. * Other duties that may arise and be discussed with the immediate Supervisor. * To assist contractors as and when required. * To utilise all relevant tools and equipment adequately and in a safe manner. * To advise/instruct and pass on knowledge to other staff on all aspects of his/her work and other disciplines as appropriate. * To enter all relevant information on work logs / time sheets etc. to assist with the collection of data. * To be prepared to move base within UHL facilitate the needs of the service * Ensure that all working practices conform to Health & Safety Legislation and the policies of the Trust. * To undertake any specific duties within the capabilities of the post holder this may from time to time be delegated. * To be able to work at heights and in confined spaces to ensure effective cleaning. * To hold a current driving licence and to drive Trust transport as required in order to * carry out duties. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Do you have a passion for delivering outstanding customer service? Do you enjoy being part of a busy team solving a variety of customer queries? Are you able to manage inbound and outbound calls with a confident and friendly telephone manner? If yes, then we could have the perfect role for you! RateSetter revolutionised the way people think about investing and borrowing and are proud to have won numerous awards over the past 10 years. They believe in innovation and putting customers first, that's why we are incredibly excited to enter our next phase of growth together now that RateSetter has become part of Metro Bank. We have an exciting opportunity for a Customer Service Specialist to proactively engage with our customers through a range of channels including inbound/outbound calls and email. Our Customer Service Specialists resolve customer queries as well as assisting in minimising our financial risk as a result of overdue customer payments through a variety of collection options and payment plans with a focus on retaining and promoting a positive customer relationship. Most of our jobs offer the opportunity for hybrid / remote working. Ask your recruiter for more details. So what will you be doing…..? • Making outbound and managing inbound calls to efficiently handle collection issues and a wide range of customer queries building borrower trust in the Metro Bank and RateSetter brands • Ensuring call waiting times are kept to a minimum and team objectives are delivered • Actively listening to our customers to correctly assess queries and manage through to a successful resolution in a timely manner • Sensitively discussing payment options with customers including lump sums or payment plans maintaining a focus on retaining a positive customer relationship • Ensuring any queries/issues that can't be resolved are escalated to the relevant parties in a timely manner and all parties are kept fully informed until it is suitably resolved • Regularly updating accurate records of customer communications and data in relevant tools and systems in line with company procedures and provide any relevant data/reports for management relating to personal and customer service activity when required You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Outstanding communication skills both written and verbal (Min requirement is GCSE or equivalent at level C or above in Maths and English) • Naturally, you will be a great relationship builder and will be comfortable engaging in conversation with customers displaying empathy when needed • To be successful in this role you will need to be ready to go above and beyond your job description to provide amazing customer experience and make every interaction with our customers special - this is how we create fans! • We need you to be fully flexible to work on a variety of shift patterns over seven days a week • In order to excel in this role you will have the ability to adapt quickly, juggle multiple tasks and prioritise workload • Computer literacy across all Microsoft tools This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further. IMPORTANT FOOTNOTE; Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Customer Service Advisor We're looking for authentic people with a passion for problem-solving to join our New Business team as customer service advisors. You'll be part of a team supporting customers at the point of their insurance purchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that. Working with us : You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work ONLY 1 in 4 Weekends. You'll be based at one of our vibrant hubs in Bexhill or Leicester, with a mix of in-office and home working. During your induction you'll have the chance to meet your colleagues face-to-face and we'll teach you everything you need to know before you chat with our customers. You'll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable internet connection and a quiet space to work. We'll kit you out with all the tech you need, including new Microsoft Surface 4 laptop, monitor, desk, and chair. Joining our New Business team as a customer service advisor: The New Business Team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products. Training doesn't stop once you join your team. We have a supportive development programme with a clear structure for growth within your role. You'll develop skills to retain our customers, strengthen your negotiation skills and become an advocate of self service. There are also lots of opportunities to continue your career with us across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track. What we're looking for in out customer service advisors: Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes. Someone comfortable with change, able to adapt quickly and show resilience Colleagues with a positive, empathetic, and patient approach Clear communicators who can build rapport and bring their personality to work People adept at navigating software systems while managing a conversation Someone who's accountable, thorough, and pays attention to detail What we're offering you: Starting salary of £19,564, with the potential to earn up to £24,000 as you progress 33 days holiday (inc. Bank Holiday equivalent) Brand new Microsoft Surface laptop and accessories Structured development and reward scheme Annual bonus up to 5% bonus Pension match (1:1) up to 10% Life insurance (4 x base salary) Well-being programme: Colleague Assistance Programme, Thrive mental health app, access to virtual GP, Nudge money management tool On-site, subsidised restaurant Charity Volunteer Day: A paid day away from work to support your chosen charity • Cycle to Work scheme: You can buy a new bike • Discounts & cashback When do I start? You could join us as a customer service advisor as soon as two weeks' time! Apply today and we will call you within 24 hours!!! Apply NOW!

Gi Group are recruiting for Domestic Cleaners to work within various locations around Leciestershre for the NHS Hours will vary from Part time and full time roles from 15 hours to 35 hours per week, they do require weekend working also. so full flexibility is key. You will be required to undertake a fully Enhanced DBS check before commencing work You will need to be double vaccinated for these roles. As a cleaner, you will be required: * To undertake the removal, cleaning and replacement of radiator covers and electrical fittings as part of a "Thorough Cleaning Team". This will also include unsupervised Thorough cleans of inpatient sites as part of the Thorough Cleaning Programme. This work will be undertaken at NHS properties throughout the Non Acute Hospitals of Leicestershire & Rutland. This will include premises and areas where patients have mental health or special needs and behavioural problems and therefore the post holder will be required to have an understanding of their needs. * Working as part of a close team to provide an efficient Mobile Deep Cleaning service. * To clean to prescribed work schedules and rotas for designated areas, as specified. * To adhere to written procedures for check cleaning, damp dusting, damp mopping, full cleaning, periodic cleaning, spray cleaning and steam cleaning. * To wear as appropriate and be responsible for a personal alarm throughout each shift, on specific Leicester Partnership NHS sites. To sign on receipt and return of the alarm and to follow the daily test procedure. * To adhere to the Trust colour coding system to prevent contamination. * To use cleaning equipment within designated areas in accordance with Health and Safety at Work Act 1974. * To ensure the correct economical use of materials and equipment, seeking advice from the Senior Supervisor when in doubt. * To handle waste (including clinical and infected) in compliance with Trust policies and procedures. * To ensure the safe storage of all equipment and materials. * To report to the site Zone Coordinator any mechanical defects, any equipment in need of repair and any mishaps or untoward incidents * To attend mandatory and relevant training sessions including breakaway and Personal safety * To work towards obtaining the NVQ Cleaning and Support Services Level 2. * To receive appropriate training for the cleaning of body fluid spillages in non-patient areas and implement as required, Following the Infection Control Policy. * To adhere to all Trust and Departmental Policies. * To observe confidentiality of Patients and employing Trust's business at all times. * To undertake other duties, as and when required, within the Domestic Department provided appropriate training has been undertaken. * To adhere to safe working practices. * To carry out duties in compliance with manual handling regulations. * To work strictly within agreed levels of competency. * Other duties that may arise and be discussed with the immediate Supervisor. * To assist contractors as and when required. * To utilise all relevant tools and equipment adequately and in a safe manner. * To advise/instruct and pass on knowledge to other staff on all aspects of his/her work and other disciplines as appropriate. * To enter all relevant information on work logs / time sheets etc. to assist with the collection of data. * To be prepared to move base within UHL facilitate the needs of the service * Ensure that all working practices conform to Health & Safety Legislation and the policies of the Trust. * To undertake any specific duties within the capabilities of the post holder this may from time to time be delegated. * To be able to work at heights and in confined spaces to ensure effective cleaning. * To hold a current driving licence and to drive Trust transport as required in order to * carry out duties. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Your new company At Hays we are an expert, market leading and worldwide recruitment firm with a firm foothold in every industry you could think of. Within our Leicester office, we operate as Hays Talent Solutions providing tailored recruitment services to our fantastic client base that is made up of industry leaders and household names. The services that we offer include but are not limited to direct recruitment, onboarding, payroll and vacancy management. We are located in Colton Square in the centre of Leicester.We are a short walk from the train station with bus stops from all routes on our doorstep and also offer a discounted rate at the neighbouring NCP car parks. Your new role You will be accountable for the delivery of a highly professional recruitment coordination function, which is responsible for management and coordination of customer recruitment processes, ensuring appropriate data and systems accuracy; working alongside the Recruitment Business Partner/Requisition Fulfilment function to ensure all processes ancillary to a customer's recruitment method are compliant and strictly adhered to. You will be responsible for the management, training and mentoring activities with the team and process reviews across the function. Process management for your function is integral to this role and is reviewed on a weekly/monthly basis, this responsibility will sit with yourself to ensure process is consistently reviewed. What you'll need to succeed As a Recruitment Coordinator Team Leader, you will be responsible for delivery of continuous improvement and innovation to drive both efficiencies and enhanced candidate and client experience throughout the cycle. You will conduct 1-2-1's, team meetings, Feedback and coaching sessions with team members. You will need to be able to take ownership and accountability of your workload and that of your teams. You will also need to have Effective and compliant use of technology and systems provided. Ability to interpret data and define required actions. What you'll get in return You will be offered a competitive basic salary, plus a generous commission structure. You will receive industry accredited training to aid your professional growth and career development. You will work in a dynamic, friendly and collaborative environment with access to the latest recruitment technologies. We offer a fantastic career structure and there are many possibilities with where you can take your career with Hays from Leicester whether that is working within operations and strategy or going on site with our clients. As a global organisation, we also offer many opportunities to move abroad and work with Hays overseas. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Contact: Sheila Mlibwa Office: 1st & 2nd Floor, 2 Colton Square Phone: Email:

We are currently looking for candidates for a *Recycling Operative* position to work with our client, who is a Waste Management specialist, based in the *Leicester* area. *£250 welcome bonus applicable for any new starter after 4 weeks.* *Pay Rate* £10.00 per hour Overtime paid - 150% *Shift pattern* Rotation shifts - 2 on 2 off Days - 6am -6pm As a Recycling Operative, you will be responsible for picking various materials from a moving conveyor belt and for a variety of other duties throughout the facility when instructed by your Team Leader / Supervisor. *Main Duties and Responsibilities* - Picking at defined rates selective materials from a moving conveyor - Ensuring quality and recovery rates are maximized - Housekeeping of the operator cabins and the facility in general - Operator maintenance of parts of the plant - General duties throughout the facility *Requirements* - Ability to work as a part of team - Punctuality - Reliability - Flexibility - Attention to detail #SSEECPAK This vacancy is being advertised on behalf of Smart Solutions acting as a recruitment agency. Due to the high volume of inquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within two weeks, please assume that your application has been unsuccessful in this instance. To view our Smart Solutions Privacy Notice please go to: Job Type: Full-time Salary: £10.00 per hour Additional pay: * Signing bonus Schedule: * Day shift

Junior Field Sales - Wall Panels Job Title: Junior Field Sales - Wall Panels Industry Sector: Wall Panels, Area Seals Manager, Local Councils, Councils, Panelling, Laminates, Bathroom Panelling Systems, Panels, Kitchen Panels, Waterproof Surfaces, Surfaces, Panel Systems, Interior Finishing, Vinyl Floors, Interior Cladding Systems, Waterproof Panels, Tiles, Kitchen, Bathroom, Bedrooms, Kitchens, Decorative Panel Systems. KBB, Builders Merchants, Merchants, National Merchants, Independent Merchants Area to be covered: Leicester and surrounding Remuneration: £22,000 - £25,000 + bonus Benefits: Company car & comprehensive benefits package The role of the Junior Field Sales - Wall Panels will involve: Junior field sales position selling a high quality range of manufactured wall panelling systems used for kitchen, bathroom and wet rooms Supporting the Regional Sales Managers 100% of your time will be spent selling via retailers, distributors, builders merchants both national and independents such as Jewson and Travis Perkins Average order value can range anything between £500-£50k depending on project size Majority of your time will be spent managing existing accounts and the remaining portion developing new business relationships Working closely with other members of the internal and external sales team to achieve team bonuses The ideal applicant will be a Junior Field Sales - Wall Panels with: Ideally will have sales / trade counter / customer service experience within the construction industry, however this is not essential would consider someone from out of the industry Ideally selling a KBB / interior building product such as: bathroom wall panels, floor & wall panels, sanitaryware, kitchen wall panels, bathroom products, tiles, carpets, doors, interior finishes, paint (not essential, any product will be considered) Must be able to fit into a close-knit group Keen learner wanting to forge a career Able to problem solve and offer solutions Hungry, approachable and strong planning skills Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Wall Panels, Area Seals Manager, Local Councils, Councils, Panelling, Laminates, Bathroom Panelling Systems, Panels, Kitchen Panels, Waterproof Surfaces, Surfaces, Panel Systems, Interior Finishing, Vinyl Floors, Interior Cladding Systems, Waterproof Panels, Tiles, Kitchen, Bathroom, Bedrooms, Kitchens, Decorative Panel Systems. KBB, Builders Merchants, Merchants, National Merchants, Independent Merchants

We have three vacancies within our Inspection Department and are currently recruiting for two Inspection Technicians on days and one on nights. Inspector Responsibilities: • Ensure that Inspection tasks are carried out as defined by the Job Card narrative, work instruction or customer drawing • Carry out 1st off, 100% visual and dimensional inspection, receipt inspection and CEO where required • Ensure any non-conforming parts are sentenced in accordance with the non-conformance process and key information is provided by Shop Floor personnel • Work as part of a team with colleagues to maximise factory efficiency • Be involved and carry out gauge R & R activities when required. Inspector Requirements: • Understanding of PCDIMIS operation (CMM) • Apprentice trained but not essential • Worked within an Aerospace/Automotive production environment for a number of years • Proven track record on inspection techniques and understanding of geometric tolerance. • An understanding and alignment to our Bromford Values; Respect, Integrity, Safety and Excellence. About Bromford Industries: Bromford Industries is a privately-owned enterprise trading on a global basis, supplying precision machined components, fabrications and assemblies to leading OEMs in the aerospace, defence, marine, power generation and nuclear markets, demonstrating an impressive health and safety culture. Location: Leicester, LE3 1UQ Contract Type: Permanent Hours: Full Time, 46.40 hours per week. Continental Day Shift; 06.00 to 18.00 Monday to Thursday or Continental Night Shift; 18.00 to 06.00 Monday to Thursday Salary: Competitive plus benefits You may have experience of the following: Quality Inspection, Inspection Engineer, PC-DMIS, Measurement Software, CMM, Capability Maturity Model, Quality Assurance, QA Technician, QA Engineer, etc. Ref:

Are you looking to kick start your career in a FTSE 250, organically grown business? At PageGroup we pride ourselves on the culture that we have created along with the exceptional training and support, making it a perfect place for graduates to start their career. Client Details Since launching our business in the UK in 1976 we've developed into one of the world's leading recruitment companies. PageGroup have 4 key brands that specialise in different areas of recruitment - Page Executive focusing on helping organisations find suitable leadership talent Michael Page is the foundation of the PageGroup brand Page Personnel specializes in helping organisations to acquire permanent, temporary or contract staff for clerical roles Page Outsourcing is our newest brand, offering hiring solutions for business transformations Throughout the 4 brands we cover 25 different markets, from Technology to Marketing, Life Sciences to Finance, and a whole host of others in-between. Each of our consultants at PageGroup is a specialist in their field which allows them to build fantastic relationships with both clients and candidates, and also sees us winning tenders for large PSLs. At PageGroup, we have been committed to our Diversity, Equity & Inclusion strategy since 2012. We therefore, don't just lead in D,E&I from an industry perspective but hold some of the most prestigious D&I accolades, such as: The Times Top 50 Employers for Women 2020 & 2018 Financial Times Diversity & 2019 Inclusive Companies Top Stonewall Top Clear Assured Gold and are a Disability Confident Employer as well as a Valuable 500 & Race at Work signatory. This means, that at PageGroup D,E&I isn't just embedded in our culture, but also in every element of our service delivery. In 2021 we introduced the Executive Shadow Board consisting of 12 employees from across the globe representing different regions, ethnicities, ages, gender, LGBTQ+ within PageGroup. These individuals contribute diversity of thought to the Executive Board's strategy Description Recruitment is a really rewarding career for those who enjoy nurturing relationships and want to change lives for people through creating opportunities. As a PageGroup Graduate Recruitment Consultant you will be responsible for helping our clients and candidates find the perfect solution for their recruitment needs. Day to day you will be responsible for - Securing new clients as well as nurturing relationships with existing clients, through both telephone and face to face meetings. Consulting with clients to identify the most appropriate solution for attracting candidates Sourcing and meeting new candidates and briefing them on the opportunities offered by your client Managing the full recruitment process from interview to offer stage and beyond Networking to build business information that can be converted into commercial opportunities. Profile To be considered for this position you must be a Graduate, or somebody of graduate calibre. We also look for individuals with the below experience and characteristics - Motivated by hitting targets and working in a collaborative environment Interpersonal skills that harness strong relationships with your candidates and clients Keen to maximise your potential and develop a rewarding career with PageGroup High levels of resilience and self-motivation Exposure to working within a sales environment previously As an inclusive employer, PageGroup is continually looking to improve their diversity representation. As such, applications from candidates who are ethnically diverse and with a disability are particularly welcomed We are keen to support you so that you may thrive at PageGroup, so let us know if there is anything we can do throughout the interview process so that you can be at your best. Job Offer PageGroup offer the opportunity to join a fun, dynamic business with an autonomous working environment. You will be able to take advantage of PageGroups market-leading training and progression opportunities throughout your career (our consultants typically see promotions every 12-18 months) Incentives including 'high-flyers' awards, breakfast clubs, annual bonus' and opportunities to work globally Flexible working - we offer an opportunity for a balance between home and office Competitive basic salary with opportunity to earn uncapped commission/bonuses Additional benefits including private medical insurance, pension plan, "My Benefits" - our flexible benefits scheme, opportunity to buy or sell holiday, Tech Scheme (discounted laptops, tablets etc.), GymPass and more Best in industry parental pay policies A truly inclusive workplace Full and part time roles are available

We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for B&I on a part time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In B&I you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

The Company: An exciting opportunity for an experienced Sales Account Manager to join a reputable and established supplier of apparel Jerseywear to high street retailers. The Role: Maintaining and establishing relationships with both factories and customers. Presenting and selling company products and services to current and potential clients. Bringing in new accounts both internationally and in the UK. Range development with customers and factories for new seasons. Managing the critical path so key deadlines are met. Liaising with Far East, ensuring all feedback is provided to the relevant departments. Identify and resolve client concerns. Participate in marketing events such as trade shows. Negotiation of sales/cost prices, lead times and delivery dates with retailers and factories, pushing on margins. Competitor shopping and trend research. Attending fit sessions and regular meetings. Skills Required: Experience of selling apparel/ jersey products to high street retailers Must have a proven sales background gained within a similar role working with UK retailers/ multiples. Strong new business and negotiation skills. Exceptional communication and organisational skills. Critical path knowledge. Experience of liaising with Far East. Passionate about products with a friendly and professional approach to work. Proven ability to bring new ideas to the table and be involved with the development of the business. Able to travel as and when needed. *By submitting your CV you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency . We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role please look at our website or follow us on social networking sites. All are updated on a daily basis.

My client based in Leicester are a maintenance company that have been trading for over 20 years. Due to continued growth they are currently looking to recruit an experienced Internal Sales Advisor to join their team. You'll be someone who has proven experience in sales and customer service and enjoy working towards targets coupled with a great telephone manner and a positive attitude. Responsibilities include: - Receive and process all sales emails and answers inbound sales calls directly from prospect or existing customers with a polite, professional, and prompt manner Utilise consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis. Generate quotations and orders through in-house database, ensuring to capture information accurately and provide input as per company quality standards. Close sales utilising persuasion techniques when necessary and identifies upselling and cross selling opportunities. Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities. Follow up and chase open quotes on the system in a timely manner Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust Meet or exceed personal/Sales Advisor team key performance metrics/ targets Maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible Behave in a respectful and professional manner to reinforce and elevate the business reputation and bran Strong relationships with other departments, liaise with stakeholders, customers internal and external - own the conclusion. Maintain internal health and safety and corporate governance standards About you: - A proven track record of target achievement in an internal sales role or targeted customer service role working with B2B customers. Proactive individual with a professional outlook with good business acumen. Strong communication skills; both verbal and written. Results-orientated with the ability to balance other business considerations. Ability to work closely with colleagues at all levels. Salary is negotiable depending on experience. Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.

Your new company Our public services client based in North Leicestershire are currently seeking a part time People Advisor for maternity cover in their large HR team. The role is a maternity cover position for up to 12 months with the potential to extend. Your new role Supporting the People Manager your role as a People Advisor will be to support the care & support teams with a main focus on employee relations case management and support, advising managers on policy and procedure, management of disciplinary investigations and grievances, health reviews and performance management. This is a part time job share position ideally working 3 days Monday to Wednesday with flexible start and finish times. The client also offer flexible hybrid working (1 day a week in the office) with the very occasional need to travel to their other sites in Midlands (less than once a month). What you'll need to succeed To be considered for this role the organisation are looking for experienced HR advisors with particular experience and preference for supporting on employee relations. You will be motivated and confident to work using your own initiative and experience working remotely whilst still having constant support from the wider HR team. Prior experience within the Public Sector is desired but not essential. What you'll get in return Basic salary £27,000 FTE Flexible working hours Hybrid working Free on-site parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A fast growing and vibrant house builder based in Leicester who specialise in projects from residential extensions to new build sites up to 15 units. Your new role As an Assistant Site Manager you will report to the Managing Director and run projects from breaking ground to hand-over, typical projects are residential extensions, bespoke builds and site with up to 15 units. You will take charge of costings, contracts, trades staff, subcontractors and customer liaison. What you'll need to succeed You will have worked for a house builder or equivalent company taking control of residential projects including extensions, new builds and refurbishments. You will be experienced working with subcontractors, trades staff, customers and send regular reports/updates to the Managing Director. What you'll get in return You will receive a generous salary up to 45,000 + package, bonus potential and opportunity to grow with the company. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you seeking a unique Software QA Tester job within an innovative and advanced technology company based in Enderby, Leicestershire. Due to continuous growth as a result of them being well funded, this Software QA Tester will be contributing to the development of next generation of their products. This Software QA Tester job involves you executing both manual and automated software test on their products. You will also be responsible for finding and reporting usability problems, bugs, and glitches. Ultimately, you will ensure that our products, applications and systems work smoothly and correctly. Skills and Experience for Software QA Tester job are: *Must have a ISTQB (International Software Testing Qualifications Board) *Experience of executing both manual and automated tests *Competent in using Windows-based applications *Experience of working in Software QA role or similar This is a fantastic opportunity to join a market leader who are offering opportunities for personal and professional development. For more information on this Software QA Tester job in Enderby, Leicestershire or to discuss similar jobs, please call Lewis Phillips at Redline Group on or email with an up to date C.V and covering letter.

We are currently looking for candidates for a *Recycling Operative* position to work with our client, who is a Waste Management specialist, based in the *Leicester* area. *£250 welcome bonus applicable for any new starter after 4 weeks.* (payable after 2 weeks T&C's apply) *Pay Rate* £10.15 per hour Overtime paid - 150% *Shift pattern* Rotation shifts - 2 on 2 off Nights 7pm-6am As a Recycling Operative, you will be responsible for picking various materials from a moving conveyor belt and for a variety of other duties throughout the facility when instructed by your Team Leader / Supervisor. *Main Duties and Responsibilities* - Picking at defined rates selective materials from a moving conveyor - Ensuring quality and recovery rates are maximized - Housekeeping of the operator cabins and the facility in general - Operator maintenance of parts of the plant - General duties throughout the facility *Requirements* - Ability to work as a part of team - Punctuality - Reliability - Flexibility - Attention to detail #SSEECPAK This vacancy is being advertised on behalf of Smart Solutions acting as a recruitment agency. Due to the high volume of inquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within two weeks, please assume that your application has been unsuccessful in this instance. To view our Smart Solutions Privacy Notice please go to: Job Type: Full-time Salary: £10.15 per hour Additional pay: * Signing bonus Schedule: * Night shift

Job Description If you are looking to expand your career in credit management then BSS may have the perfect opportunity for you! We are looking to recruit an Assistant Credit Manager to join the BSS credit team in Leicester reporting into the BSS Credit Manager. You will be working to execute sound collections strategies and procedures to maximise cash collections, minimise DSO and maintain an acceptable level of aged debt. The BSS Credit Team manages over 8,000 live customer accounts (which range from national customers to small sole traders), with a £multi-million ledger value. You'll employ resource planning techniques to manage workloads and optimise efficiencies, and performance management practices to build skills, knowledge and competence across your team. In addition to the above, your technical knowledge of credit management and KPIs, credit risk and litigation and excellent customer service and communication skills will put you front and centre to resolve complex/escalated queries to help minimise the impact on collectability of debt. You will build strong relationships with and influence a diverse set of internal and external stakeholders to ensure actions taken are understood and best practice followed. To be considered you'll need; ICM qualifications or to be studying towards them. To be an experienced credit professional with substantial experience of leading and managing teams to reduce DSO and aged debt. To be able to demonstrate commercial and financial acumen. To be people oriented and demonstrate strong leadership skills. A proven track record of performance and process improvement. Excellent analytical skills and ability to interpret MI and drive change as required. A strong presenter who is comfortable delivering information to large groups of internal and external stakeholders. What's in it for you? Joining the Travis Perkins group means joining a reputable and expanding business offering great company benefits such as discounts across our businesses and the support of an employer who values your development as much as you do. We'll also equip you with a benefits package that grows as you grow with the company: Competitive performance related bonus Save-as-you-earn scheme Buy-as-you-earn scheme Contributory pension scheme Colleague discounts across a variety of Group businesses. A bit about us BSS is the leading distributor of pipeline and heating solutions in the UK and Ireland, with over 50 branches and two distribution centres, having a history dating back to 1899. Part of the Travis Perkins Group which has over 26 businesses, 25,000 colleagues and more than 2,000 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way! Click to apply, if you're ready for your next exciting challenge! #CVL #TJ #ISJ

Key Responsibilities Respond to incoming customer calls and maintain ownership of the situation until it is resolved. Use all available systems to accurately capture client data and to deliver a first-call resolution service. Send complete and accurate details of the inquiry or complaint to the appropriate operations team. Keep customers up to date on the status of their inquiry/complaint. Skills and Requirements Self-assured and customer-centric Committed to putting the needs of customers first and reaching high levels of customer satisfaction Experience working in a call centre or in customer service is required. Working in a fast-paced atmosphere and working with KPIs and SLAs is a plus. SAP knowledge and expertise are preferred but not required. Working knowledge/experience in the utilities and gas industry is preferred but not required. Understanding of regulatory regulations is preferable but not required. To progress in this application, you will have a proven track record in delivering first class customer service. If this role is of as interest to you, apply now for immediate interviews! For further information on this opportunity please submit your CV in the strictest of confidence or call Saamit at Amida.

Europcar are offering a fantastic opportunity to start your career with them as a Customer Care Apprentice whilst completing a level 2 Customer Service Practitioner apprenticeship with Babcock Training. The Business Services Department based at Europcar's Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units. Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional Customer Care Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar's policies and procedures. *KEY COMPETENCIES* *Main Tasks and Responsibilities: * * To understand and observe the Company's Policies, following all operational procedures and working instructions applicable to the job * To understand and work in accordance with Europcar Group's Vision, Mission and Values. * To maintain a high quality of Customer Service recognising the Company's One objectives. * Establish and maintain a good working relationship with all of our internal and external customers * Placing reservations via phone or email utilising multiple applications and/or providing reservation support to those using direct hire sites * Assisting our customers during their live rental * Providing post rental support through proactive complaint management * Provide technical support where necessary * To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services * Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts * Complete security of all Europcar policies and rental rates * Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity * Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area * To complete any other reasonable duties requested by your Team Leader and/or Line Manager * The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills *Skills/Essentials: * * Excellent administrative skills, communication and attention to detail * High quality standards * First class IT - knowledge of all Microsoft and Google packages * Able to work using own initiative as well as ability to work within a team * Highly results driven * Customer centric attitude * Confidence to work across all levels of the business * Practically minded: able to roll sleeves up and get stuck in * Available to work overtime should it be required - even at short notice * Work well under pressure and achieve deadlines: excellent time management * Take responsibility - for all tasks and duties designated to yourself of your team As an Apprentice you will be completing a level 2 Customer Service Practitioner Apprenticeship Standard delivered by Babcock Training. This will involve a Regional Trainer visiting you on a regular basis to deliver the training and guide you through your apprenticeship. To become an apprentice, you must: * be 16 or over * not already be in full-time education You can start an apprenticeship whether you're starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship. As an apprentice you'll: * have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace * learn and train for a specific job * get paid and receive holiday leave * get hands-on experience in a real job * study for at least 20% of your working hours * complete assessments during and at the end of your apprenticeship * be on a career path with lots of future potential * be entitled to an NUS card Job Types: Full-time, Apprenticeship Salary: £13,000.00 per year Schedule: * 8 hour shift

Job Description Do you have the ambition and drive to succeed in a commercial environment? A fantastic opportunity has arisen for someone to join the BSS Commercial Services team. This is a Hybrid role working from home but also visits to BOSS Court - Leicester will be required at times to join as a team and collaborate together. What you'll do - Prepare and input contract support updates into the computer system - Investigate and report on queries in relation to supplier contract claims - Use spreadsheets and enquiry databases, and resolve queries with both suppliers and branches - Apply accurate and timely price updates - Create new products on all computer systems - Assist with ongoing maintenance of product file data fields It would be great if you had... - We are ideally looking for individuals who have commercial awareness and a passion for data. - Someone who can easily demonstrate being proactively driven, team focused, and self motivated - Enthusiastic - Excellent attention to detail - Good with numbers - Persuasive approach to problem solving at all levels - Good communication skills, both written and verbal - Good interpersonal skills - Well organised with the ability to plan workload to achieve tight deadlines - Ability to collaborate - Data-driven thinking What's in it for you? You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. We'll also equip you with a benefits package that grows as you grow with the company: - Competitive bonus - Save-as-you-earn scheme - Buy-as-you-earn scheme - Contributory pension scheme - Colleague discount across a variety of Group businesses A bit about us As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years. With 5 leading businesses, 16,000 colleagues and more than 1,700 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way! We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us. #TJ #ISJ #CVL

Role: Area Sales Manager Product: Building Supplies Location: Derbyshire-Nottinghamshire-leicestershire Salary: £36,000 - £45,000 We are recruiting an experienced Area Sales Manager from within the building supplies industry. This Area Sales manager role is selling a range of building products. Selling into the large Main and Sub contractors, Merchants, developers and builders. Building relations with people at all levels including the senior buyers from within the larger contractors. It is a busy busy role. We are looking for an experienced Area Sales Manager specifically from the industry - be it for a manufacturer, a distributor or a builders merchant. In return you will receive a very healthy package. Do you have experience selling into the Contractor / Construction Market? Do you have experience selling Timber / Sheet Materials / Panel Products? Experience as an Area Sales Manager? Strong Sales and Account Management Skills? As the Area Sales Manager the area to be covered is the Derbyshire - Nottinghamshire - Leicestershire. If you feel you have the relevant experience and skill set please apply to this job advert and someone will be in touch. APPLY NOW!!

Process Engineer Leicester Up to 33k Dependant on experience Our client is a well-established Engineering brand that has developed key relationships. In recognition of their strong brand and continued growth, we're recruiting for a Process Engineer to join their team.With your Engineering background and experience, you'll support the Production processes of thebusiness, focusing on quality, reviewing and advising on production methods, continuous improvementand reduction of scrap/waste. You'll be working closely to support the Head of Engineering.In this role you will:Provide technical support to manufacturing including programming, internal & external production issues, ordering tooling/consumables Providing technical support to quality including Quality Plans/Control Plans, internal & external NCRImplementation of corrective actionsBeing aware of current projects being scheduled/in progressContinuous Improvement in the production processesAssist with machine purchase specifications, maintenance plans & repairsAssist with Machine layout/movingAssist with Site services/maintenancePractical "hands on" engineering supportThe CandidateFor this role you will need to:Educated to degree level BSc degree in Manufacturing Technology or similar and/or 5 years' experience in metal cutting manufacturer companyExperience within the manufacturing industry, preferably within the Racing Industry or AerospaceExperience in reading manufacturing drawingsExperience with Kaizen, 5S, Continuous Improvement and Lean Enterprise practicesExperience with ISO 9001 requirements, basic knowledge of product liabilityKnowledge of statistical methods (distribution, process capability)Additional languages would be an advantage (German)Communication skills consist of the ability to read, analyses, and interpret technical or complex documents and take corrective action as necessary, to provide and present information in an understandable manner enabling the business to respond to sensitive inquiries, complaints, etc.,Proficient in the use of MS Office, ERP-systems

We have an exciting opportunity to join our Resource and Planning team as a Strategic Planning Manager. In this role you will be responsible for controllable plan accuracy, analysis of key drivers & volumes within customer contact with the aim to have a planning model that connects to the financial model & operational targets...... click apply for full job details

ARH Group are leading experts in Facilities Management, Building Services and Process Engineering. Established in 1990, we have developed enviable knowledge and expertise that allows us to deliver a truly integrated service to our clients. We are currently recruiting for a Fire Alarm Engineer based in Leicester. This is a full time, permanent position. The role covers multiple locations within a selected region in your base location, so you will be provided with a Company van and plant to carry out your day-to-day duties. There is as a door-to-door payment system along with an attractive overtime package and paid rest time following any night works. In this role, you will be required to carry out a variety of fire alarm works, including: * Assembly, installation, testing & maintenance of commercial fire alarm systems * Commissioning of new fire alarm installations * Diagnosing malfunctioning systems & components * Complete all planned and reactive maintenance works within your region This list is not exhaustive. You may be required to complete tasks not listed above in your day-to-day workload. Essential Criteria: * Full valid driving licence * FIA: Install, Maintenance & Commissioning * Capable of using inhouse systems on a tablet device to log works (training provided) * C&G 18th Edition wiring regulations, desirable * Commercial experience, desirable

Location: Leicester and Bexhill, with the flexibility to work from home 12 Months Fixed Term Contract with a view of becoming permanent Role purpose: It's an exciting time for us, as we continue to grow through the power of data and digital trends, we're looking for a strategically minded Real Time Analyst, to support our transformational changes, evolving our operational planning and experience for new and existing customers. It will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is an absolute must. Within the busy "hub" of the operational control centre you will work with your operations colleagues to balance delivery of the best possible levels of service to our customers and delivery of investment time to our front-line colleagues whilst optimising cost. To make effective recommendations to improve operational performance and drive increased What will I be doing? You will use your skills and manage available tools to execute the daily delivery plan and adjust in an agile manner to react and mitigate against changing in-day circumstances. Looking up to 2 weeks ahead you will fine tune resource plans and call forecasts against latest changes/trends to formulate with Operations the most accurate daily plan. Reporting directly into our Realtime Leader, you will be responsible for proactively monitoring and managing customer facing colleague resource to deliver real time service level agreements. Making a real difference for our colleagues and customers, as the main point of contact for the operational leadership team, to ensure that we have the correct level of resource, in the right place at the right time. Deriving customer demand forecast and service level outlooks for the preceding 4 weeks Proactively driving schedule optimisation across a 4-week horizon to ensure that all activities are planned at the most appropriate times to maximise Service Levels Using statistical technique to interpret and analyse resource planning data sets, to provide insight to senior leaders in service level and productivity Identifying changes in customer behaviours and trends, working collaboratively with the wider Planning team to improve long term accuracy What hours will I be working? You'll be working 37.5 hours per week on a rotational shift pattern between 08:00 - 19:00 Monday - Friday, with working 2 in 8 weekends. Accountabilities: Real time monitoring of agent and campaign performance, managing queue priorities as appropriate to deliver best possible customer service through available manpower and technology Ensuring agent schedules are kept up to date with new requests and to meet changing in-day demand Deliver in budget "investment" activities for agents at optimal times with least impact customer service Liaison with IT to resolve IT incidents which impact customer service and deployment of DR plans where necessary Delivery of 2 week out handover to Operations and work within this time frame to optimise plans Produce and circulate exception reporting, highlighting impacts to plan and opportunities for Operations Analyse changing trends in volume and customer behaviour and feedback to Forecasting Preparation and communication of accurate in-day and post day reporting Skills Knowledge & Experience: Essential: Experience using IEX's Workforce Management software To have experienced introduction & Integration of a new workforce management tool Strong analytical and problem-solving skills to enable job holder to take intervention action Working knowledge of how contact centres operate Ability to work with and influence colleagues to management level through clear concise communication Able to work with technical systems to monitor and draw out important information Comfort with working in dynamic environment where constant change is the norm You will have an expert understanding in contact centre technologies and methodologies Previous experience of forecasting, planning and workforce management methodology, workforce management systems and strong analytical skills. Desirable: Experience working with WFM, ACD, Webchat, IVR, call routing and Telephony technology such as Avaya/Verint or similar Experience in analysing performance data and driving actions to improve and optimise output What we are offering you: Real opportunity to make a difference, to grow and develop in your career with us Highly competitive basic salary which we will share with you upon shortlisting Up to 5% bonus earning potential 25 days holiday A great pension scheme Flexible benefits to buy or sell holiday Discounted Hastings Direct products Structured development and reward scheme Pension match (1:1) up to 10% Life insurance (4 x base salary) Well-being programme: Colleague Assistance Programme, Thrive mental health app, access to virtual GP, Nudge money management tool Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Controls Service Engineer - Midlands area Our client requires a Controls Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Governmentcentres, Banks etc. They are looking for a BMS Service Engineer who is experienced with writing or modifying software...... click apply for full job details

Job Title: Contract Software Developer - Angular or Node Location: Leicester Day Rate: £500 per day Duration: 6 months We are looking for an experienced and quickly available developer with either Angular or Node for this six month contract that can be based mainly from home with occasional trips to Leicester. The company are an innovative IoT software and hardware company. Objectives Develop front-end features using HTML, CSS, and JavaScript using the AngularJS and NodeJS framework. Write code consuming REST and WebSocket APIs. Create configuration files for the back-end architecture, and extend it where necessary. Participate in Agile stand-up and code review. Experience: HTML, CSS, front-end JavaScript, AngularJS or NodeJS Git REST API SQL relational databases Object-oriented application design Coburg Banks Limited is acting as an Employment Business in relation to this vacancy.