Community Centre Manager London Bridge Up to £45,000 Hyde is looking to recruit a Community Centre Manager. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Community Centre Manager at Hyde you will primarily be responsible for managing Hyde's community assets, fostering partnerships, securing financial support and implementing projects that align with Hyde's mission and the needs of the community. Responsibilities Proactively source and build relationships with local external stakeholders, resident representatives and others to understand local challenges, identify emerging issues and inform project design. Maintain relationships with local and regional bodies to open up opportunities for delivery of projects that benefit residents and the business. Develop projects that respond to community and business needs and fall in line with the overall strategy for social and economic investment that targets Hyde's higher need neighbourhoods. Identify and recommend potential opportunities, develop proposals for new projects and build related partnerships. Manage and monitor the efficacy of projects to ensure that outcomes are met and impact evidenced. Skills and Experience Required Essential: Previous experience of managing, or supporting others to manage community assets / facilities. Previous experience of working with community partners to deliver projects (e.g. Local Government departments, Regional agencies, other Resident Social Landlords RSL , schools, colleges, training providers, community safety partners, social enterprises, businesses and voluntary sector organisations). Project Management experience. Desirable: Previous experience of working in a housing association and/or local authority. Experience managing consortia / partnership networks. Experience in business development and / or capacity building community organisations and partners Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days
Apr 18, 2024
Full time
Community Centre Manager London Bridge Up to £45,000 Hyde is looking to recruit a Community Centre Manager. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Community Centre Manager at Hyde you will primarily be responsible for managing Hyde's community assets, fostering partnerships, securing financial support and implementing projects that align with Hyde's mission and the needs of the community. Responsibilities Proactively source and build relationships with local external stakeholders, resident representatives and others to understand local challenges, identify emerging issues and inform project design. Maintain relationships with local and regional bodies to open up opportunities for delivery of projects that benefit residents and the business. Develop projects that respond to community and business needs and fall in line with the overall strategy for social and economic investment that targets Hyde's higher need neighbourhoods. Identify and recommend potential opportunities, develop proposals for new projects and build related partnerships. Manage and monitor the efficacy of projects to ensure that outcomes are met and impact evidenced. Skills and Experience Required Essential: Previous experience of managing, or supporting others to manage community assets / facilities. Previous experience of working with community partners to deliver projects (e.g. Local Government departments, Regional agencies, other Resident Social Landlords RSL , schools, colleges, training providers, community safety partners, social enterprises, businesses and voluntary sector organisations). Project Management experience. Desirable: Previous experience of working in a housing association and/or local authority. Experience managing consortia / partnership networks. Experience in business development and / or capacity building community organisations and partners Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days
Property Manager (London Living Rent) Title: Property Manager (London Living Rent) Contract Type: Permanent Hours: Full time - 35 hours per week, 9-5 Monday-Friday Office Location: West Ham Lane , Stratford, London Persona: Agile/ Hybrid, Office based 1-3 days per week Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance Closing date for applications: 30 th April 2024 at 11.59 pm We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolio's helping to assist residents into home ownership! Our selection of homes appeals to a whole range of aspirations, incomes, and stages of life. We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers. You will be responsible for: Supporting the management function in maximising rental returns and minimising tenancy 'void' periods. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation. Providing excellent customer service to a demanding client base and maintaining relevant records and systems. Conduct effective tenancy and asset management to ensure maximum returns. Conduct routine checks to manage risks associated with fraud and subletting. To be successful in the role you will have: Property management and lettings experience in the private rented sector Understanding of London Living Rent and how it fits into the lettings and sales market. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges. Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment. An awareness of budgetary and financial risk in respect of the residential marketplace Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software) Experience in actioning and negotiating tenancy renewals. Have experience in managing complaints within target times and managing resident expectations for a positive result. Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices. Understanding of legal processes relating to breach of tenancy and arrears. The benefits we offer: Property Managers are considered as an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits: Hybrid/agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 28 plus bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Employee discount scheme Up to 21 volunteer hours per year Great places to work certified 2022 Best Workplaces for Women - ranked 23 in the UK Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section. You will be office-based more than the standard 1-2 days per week till training has been completed. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 17, 2024
Full time
Property Manager (London Living Rent) Title: Property Manager (London Living Rent) Contract Type: Permanent Hours: Full time - 35 hours per week, 9-5 Monday-Friday Office Location: West Ham Lane , Stratford, London Persona: Agile/ Hybrid, Office based 1-3 days per week Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance Closing date for applications: 30 th April 2024 at 11.59 pm We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolio's helping to assist residents into home ownership! Our selection of homes appeals to a whole range of aspirations, incomes, and stages of life. We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers. You will be responsible for: Supporting the management function in maximising rental returns and minimising tenancy 'void' periods. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation. Providing excellent customer service to a demanding client base and maintaining relevant records and systems. Conduct effective tenancy and asset management to ensure maximum returns. Conduct routine checks to manage risks associated with fraud and subletting. To be successful in the role you will have: Property management and lettings experience in the private rented sector Understanding of London Living Rent and how it fits into the lettings and sales market. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges. Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment. An awareness of budgetary and financial risk in respect of the residential marketplace Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software) Experience in actioning and negotiating tenancy renewals. Have experience in managing complaints within target times and managing resident expectations for a positive result. Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices. Understanding of legal processes relating to breach of tenancy and arrears. The benefits we offer: Property Managers are considered as an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits: Hybrid/agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 28 plus bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Employee discount scheme Up to 21 volunteer hours per year Great places to work certified 2022 Best Workplaces for Women - ranked 23 in the UK Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section. You will be office-based more than the standard 1-2 days per week till training has been completed. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 16, 2024
Contractor
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 15, 2024
Contractor
Title: Project Officer Fire Actions Contract Type: Fixed term contract, Full time Location: West Ham Lane, Stratford or Sale Point Manchester Persona: Agile (20 to 40% office) London Salary: £34,904 per annum National salary : £31,250 per annum Closing date for completed applications: 18th April 2024 at 11pm Interviews will be held on: 30th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Project Officer to support the Fire Actions Manager, with experience of collaborating, facilitating and coordinating of project derived actions across teams in the organisation. To build relationships to ensure that all actions are monitored and to provide support where necessary to help in the removal of barriers to delivery. The role is to liaise and collaborate with teams across the business whilst sitting within the broader Fire Safety Team reporting into the Head of Fire Safety. The role is not a people manager. The role will be responsible for carrying out a range of coordination, administrative duties and business processes, providing support as required. These include, but are not limited to: Providing high quality administrative support to Fire Actions Manager. Coordinating with contractors and consultants. Data input and verification, and responding to data requests. Preparing and collating reports. Responding to email enquiries. Monitoring, chasing and closing down outstanding work Create new methods of collating and recording information, and ensuring continuous improvement to meet complex needs of the project. Resolving straightforward resident enquiries and complainants. Raising purchase orders and processing invoices. Assisting in first stages of legal process To be considered for this position candidates will be able to demonstrate: Highly organised with ability to work proactively, methodically and at pace, easily adapting to changing circumstances and new priorities Excellent written and verbal communication skills Demonstrable experience of using the full suite of Microsoft packages Excellent attention to detail and experience working with large volumes of data Enjoy problem solving and be able to work to deadlines If you are interested in this role and have the experience required, then apply without delay! At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Title: Delivery Programme Lead Contract Type: Permanent Full time Location: West Ham Lane Stratford London Persona: Agile working (office and home working) Salary: £45,770 to £49,000 depending on experience plus Car allowance £1,300 per annum Closing date for completed applications: 22nd April at 9am Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply. The Major Works Delivery team in the South region (Kent, South East London) is looking for an experienced Delivery Programme Lead with experience in delivering planned project renewals works to our homes. The role reports to the Partnership Manager. The Delivery Programme Lead will be responsible for the quality and delivery of our planned Major works programmes and projects. Overseeing contractors installing new windows, roofs, kitchens, bathrooms, etc. Covering refurbishment, planned investment, mechanical and electrical works, and fire safety remediation. The successful candidate must also be able to demonstrate financial understanding, risk management skills, and reporting. Presenting to internal stakeholders is a requirement of the role. You will also be a strong communicator who demonstrates excellent negotiation and dispute-resolution skills. If you are interested in this role and have the experience required, then apply without delay! Our benefits package includes: Agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 26 days rising to 31 PLUS bank holidays Excellent Pension Scheme - double contribution up to 6% An Employee Assistance Programme Great places to work certified 2022 Best Workplaces for Women - ranked 45 in the UK Up to 21 volunteering hours per year Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London,Southeast and the North West of England. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 15, 2024
Full time
Title: Delivery Programme Lead Contract Type: Permanent Full time Location: West Ham Lane Stratford London Persona: Agile working (office and home working) Salary: £45,770 to £49,000 depending on experience plus Car allowance £1,300 per annum Closing date for completed applications: 22nd April at 9am Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Previous applicants need not reapply. The Major Works Delivery team in the South region (Kent, South East London) is looking for an experienced Delivery Programme Lead with experience in delivering planned project renewals works to our homes. The role reports to the Partnership Manager. The Delivery Programme Lead will be responsible for the quality and delivery of our planned Major works programmes and projects. Overseeing contractors installing new windows, roofs, kitchens, bathrooms, etc. Covering refurbishment, planned investment, mechanical and electrical works, and fire safety remediation. The successful candidate must also be able to demonstrate financial understanding, risk management skills, and reporting. Presenting to internal stakeholders is a requirement of the role. You will also be a strong communicator who demonstrates excellent negotiation and dispute-resolution skills. If you are interested in this role and have the experience required, then apply without delay! Our benefits package includes: Agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 26 days rising to 31 PLUS bank holidays Excellent Pension Scheme - double contribution up to 6% An Employee Assistance Programme Great places to work certified 2022 Best Workplaces for Women - ranked 45 in the UK Up to 21 volunteering hours per year Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London,Southeast and the North West of England. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 15, 2024
Full time
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Title Heat, Billing and Metering Officer for L&Q Energy Contract Type Permanent Full time 35 hours per week Office Location West Ham Lane Stratford London Persona Agile working (Office and homeworking mix) Closing date Monday 22nd April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. An exciting opportunity has arisen to join our growing Energy Team in the role of Heat, Billing and Metering Officer. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy! Reporting to the Metering and Billing Manager, this important position will provide the successful candidate a real opportunity to make a difference with the development and operation of our communal energy assets and heat service delivery to our customers. They will assist the Billing and Metering Manager with the development of our in-house metering and billing platform and the overall customer experience. They will work collaboratively with all Trust teams and with suppliers, contractors, consultants etc. as required to fulfil their job role. They will work with the Billing and Metering Manager in establishing controls to mitigate revenue leakage and ensure accurate billing for our customers. They will ensure that appropriate processes are in place for the commissioning and signing off metering systems for new build developments, to include managing the installation and go live of new ADSL lines. Assist in managing the setting up of new heat accounts, including change of tenancies, to ensure a seamless experience for heat network customers. The successful candidate will be required to assist in managing accuracy of data and reporting for all heat meters across the L&Q Energy portfolio, ensuring full network and meter connectivity to guarantee availability of remote meter readings and system performance data. They will also be required to manage retrofit/replacement of heat meters where required and ensure the availability of accurate monthly bills for credit billed customers and proactively work to reduce debt and debt risk to the business. Assist in managing and dealing with billing related queries and complaints. The successful candidate will be a high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. This role may be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. To be considered for this role candidates will display the following: Excellent influencing skills with a strong focus on delivering excellent customer service Highly organised with excellent communication skills Experience in dealing with customer queries and complaints Knowledge of communal and district heating systems but not essential You will be able to liaise effectively with contractors, residents, and solicitors Experience of analysing large data set and running monthly reports Good commercial acumen and financial awareness If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Service Desk Analyst Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: Sale, Manchester Please note the Sale Point office will be relocating to Old Trafford in early 2025 Persona: Office based with one day a week working from home Salary: £26,295 per annum Closing date for completed applications: 19th April 2024 at 23:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Apply now.
Apr 15, 2024
Full time
Service Desk Analyst Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: Sale, Manchester Please note the Sale Point office will be relocating to Old Trafford in early 2025 Persona: Office based with one day a week working from home Salary: £26,295 per annum Closing date for completed applications: 19th April 2024 at 23:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Apply now.
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
Apr 15, 2024
Full time
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
General Manager Based at the heart of our neighbourhoods,Megan's on the Lordship (East Dulwich) is a truly all-day dining restaurant, serving up delicious food from sunny places. General Managers at Megans are experienced with high volume, fast paced all day dining environments. You will take ownership of your restaurant to create magical experiences for our guests (& their dogs), develop future hospita click apply for full job details
Apr 13, 2024
Full time
General Manager Based at the heart of our neighbourhoods,Megan's on the Lordship (East Dulwich) is a truly all-day dining restaurant, serving up delicious food from sunny places. General Managers at Megans are experienced with high volume, fast paced all day dining environments. You will take ownership of your restaurant to create magical experiences for our guests (& their dogs), develop future hospita click apply for full job details
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Sep 23, 2022
Full time
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Title: Compliance Manager - Gas Contract Type: Permanent, Full time 35 hours per week Location: Cray House or West Ham Lane Persona: Agile Salary: £55,000 - £58,250 plus Essential Car User Allowance* *PLEASE APPLY DIRECTLY ON L&Q'S WEBSITE TO BE CONSIDERED FOR THIS POSITION Closing date for completed applications: 15 th September 2021 at 11pm Interviews will be held on: 20 th September 2021 via Microsoft Teams Property Services are looking for an experienced Manager to lead on Domestic and Commercial Gas, oil and other fueled heating systems within the Compliance and Building Services department. This newly created role reports to the Head of Compliance and Building Services. The postholder will be responsible for a team of circa 10 consisting of M&E operational engineers and contract coordinators. As the Electrics Compliance Manager you will ensure full compliance with legislation and L&Q policies relating to Electrical Safety. You will ensure electrical systems within our properties are managed, serviced and repaired in line with legal requirements and best practice. With this in mind the postholder requires knowledge of all legal frameworks, statutory requirements and has to be committed to constantly updating their own CPD as well as being able to train and develop the team around them to have a thorough up to date knowledge and understanding. With this in mind you will ensure sufficient skills within your workforce to undertake quality management of any Domestic and Commercial gas safety programmes. The Compliance Manager will assess risks associated with areas under their control ensuring that effective controls are in place to highlight and mitigate risk. They will contribute to the identification of risks as part of the planning process, ensuring adequate mitigation and control measures are implemented. You will work in partnership with the Trust's development teams, legal department, central health and safety team and the Maintenance provision to ensure compliance and heighten awareness of gas safety. You will also be confident in managing relationships with external stakeholders such as statutory authorities, contractors and consultants At L&Q our residents are at the heart of everything we do and their safety is of the utmost importance. As the Compliance Manager you will be responsible for ensuring that L&Q residents receive an excellent service and will represent L&Q at external events and meetings promoting a positive reputation and working in line with the L&Q values of inclusion, responsibility, impact, people and passion. To be considered for this role candidates will be able to demonstrate: Qualified to at least degree level or have suitable experience in Gas Safety Good technical knowledge of gas equipment and appliances Practical application of gas service legislation and best practice within a public facing organisation Knowledge and experience working within a varied housing stock portfolio or varied tenures A passion for resident satisfaction Ability to drive results through contract management to ensure performance against agreed KPI's Ability to manage a specialist team If you are interested in this role and have the experience required, then apply without delay! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Sep 15, 2021
Full time
Title: Compliance Manager - Gas Contract Type: Permanent, Full time 35 hours per week Location: Cray House or West Ham Lane Persona: Agile Salary: £55,000 - £58,250 plus Essential Car User Allowance* *PLEASE APPLY DIRECTLY ON L&Q'S WEBSITE TO BE CONSIDERED FOR THIS POSITION Closing date for completed applications: 15 th September 2021 at 11pm Interviews will be held on: 20 th September 2021 via Microsoft Teams Property Services are looking for an experienced Manager to lead on Domestic and Commercial Gas, oil and other fueled heating systems within the Compliance and Building Services department. This newly created role reports to the Head of Compliance and Building Services. The postholder will be responsible for a team of circa 10 consisting of M&E operational engineers and contract coordinators. As the Electrics Compliance Manager you will ensure full compliance with legislation and L&Q policies relating to Electrical Safety. You will ensure electrical systems within our properties are managed, serviced and repaired in line with legal requirements and best practice. With this in mind the postholder requires knowledge of all legal frameworks, statutory requirements and has to be committed to constantly updating their own CPD as well as being able to train and develop the team around them to have a thorough up to date knowledge and understanding. With this in mind you will ensure sufficient skills within your workforce to undertake quality management of any Domestic and Commercial gas safety programmes. The Compliance Manager will assess risks associated with areas under their control ensuring that effective controls are in place to highlight and mitigate risk. They will contribute to the identification of risks as part of the planning process, ensuring adequate mitigation and control measures are implemented. You will work in partnership with the Trust's development teams, legal department, central health and safety team and the Maintenance provision to ensure compliance and heighten awareness of gas safety. You will also be confident in managing relationships with external stakeholders such as statutory authorities, contractors and consultants At L&Q our residents are at the heart of everything we do and their safety is of the utmost importance. As the Compliance Manager you will be responsible for ensuring that L&Q residents receive an excellent service and will represent L&Q at external events and meetings promoting a positive reputation and working in line with the L&Q values of inclusion, responsibility, impact, people and passion. To be considered for this role candidates will be able to demonstrate: Qualified to at least degree level or have suitable experience in Gas Safety Good technical knowledge of gas equipment and appliances Practical application of gas service legislation and best practice within a public facing organisation Knowledge and experience working within a varied housing stock portfolio or varied tenures A passion for resident satisfaction Ability to drive results through contract management to ensure performance against agreed KPI's Ability to manage a specialist team If you are interested in this role and have the experience required, then apply without delay! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.