Head of Intelligent Data Processing (f/m/x) Cepres Europe Remoto CEPRES is the leading and fastest growing digital investment platform for private capital markets, an institutional asset class which became very relevant in global investment portfolios of sovereign wealth funds, insurances, pension plans and others. This global institutional client base benefits from our award-winning investment solutions for their investment activities while we connect via the CEPRES platform thousands of professionals to the largest private investment network worldwide. CEPRES GmbH / Corp is headquartered in Munich and New York, with additional offices in Denver, London, Heidelberg and several locations in the Middle East. Our team is incredibly diverse with over 20 nationalities globally. We value smart and innovative people who also work effectively in a team environment and who are global players. At the heart of CEPRES is a global investment data network that institutional investors leverage for the most granular and accurate data at their fingertips to make investment decisions within our portfolio management and analytics systems. To help take this data network to the next generation of innovation and efficiency, we are seeking a Head of Intelligent Data Processing. The position is based at the heart of our company at our headquarters in Munich, Germany, but we are also open to hire top talent from around the World with travel flexibility. In this role, you will Report to the Chief Operating Officer and work closely with all stakeholders across the organization. Manage and optimise a large, highly motivated and qualified team responsible for managing and processing investment data. Create a vision for a future data architecture based on straight-through-processing while ensuring data security at a granular level. Develop a framework for innovative techniques to automate data capture and processing pipelines including but not limited to: Artificial Intelligence, Supervised Learning, Fuzzy Logic, OCR, etc. Build and run KPI driven dataflow and quality measurement systems that optimizes productivity and also serves as a basis for senior management reporting. Design solutions for structured, unstructured and semi-structured data, including text and multimedia. Understand client needs and current market trends for data processing and consumption and ensure CEPRES is able to respond to and lead the market. Assess competitor offerings, seeking opportunities for differentiation. Drive innovation in CEPRES data processing to help attract new clients and determine strategy to 'win the market'. Contribute to data solution pricing and positioning strategies. Work with Marketing to maintain awareness with internal and external stakeholders and ensure strong market messaging and positioning. Work with Sales to support key prospect meetings and winning business with new clients. Monitor data flows through analytical tools and client feedback to optimize future needs. Be a private markets data expert, be aware of industry trends, drivers and initiatives, especially with data; understand the competitive offerings and their differentiators in the market, read trade and industry journals to keep abreast of industry thoughts and initiatives. Requirements 10+ years of relevant work experience in complex Data Processing. 5+ years managing teams handling financial data from diverse sources and formats. Deep knowledge and experience of data management including automation and straight through processing. Experience in relevant modern concepts for data management e.g. Blockchain, Artificial Intelligence/Machine Learning for data processing, Big Data Analytics, In-Memory Computing, etc. Private Markets experience is a strong benefit. MBA or equivalent work experience. Sharp mind and creative thinker with analytical and problem-solving skills. A passion for data, analytics and metadata to drive effectiveness. Benefits Career growth opportunities and promotions in Private Equity - one of the most demanded and attractive finance industries today, mentoring from an international team of passionate experts, being part of a strong and unique growth story, exciting and challenging role in a dynamic and international team & environment. Culture driven by our Leadership Principles: entrepreneurial, result-driven, encouraging ownership and enabling each other to succeed, transparency about company goals. Caring for our employees: Individualized trainings for your professional and personal development, language courses, Contribution to health plan, Access to our private gym membership. We are all dedicated to creating a positive impact on our lives! Compensation of attractive salary, visa sponsorship and relocation support, company and team events, adjustable standing desks, unique and modern centrally located office, great IT equipment.
Apr 16, 2024
Full time
Head of Intelligent Data Processing (f/m/x) Cepres Europe Remoto CEPRES is the leading and fastest growing digital investment platform for private capital markets, an institutional asset class which became very relevant in global investment portfolios of sovereign wealth funds, insurances, pension plans and others. This global institutional client base benefits from our award-winning investment solutions for their investment activities while we connect via the CEPRES platform thousands of professionals to the largest private investment network worldwide. CEPRES GmbH / Corp is headquartered in Munich and New York, with additional offices in Denver, London, Heidelberg and several locations in the Middle East. Our team is incredibly diverse with over 20 nationalities globally. We value smart and innovative people who also work effectively in a team environment and who are global players. At the heart of CEPRES is a global investment data network that institutional investors leverage for the most granular and accurate data at their fingertips to make investment decisions within our portfolio management and analytics systems. To help take this data network to the next generation of innovation and efficiency, we are seeking a Head of Intelligent Data Processing. The position is based at the heart of our company at our headquarters in Munich, Germany, but we are also open to hire top talent from around the World with travel flexibility. In this role, you will Report to the Chief Operating Officer and work closely with all stakeholders across the organization. Manage and optimise a large, highly motivated and qualified team responsible for managing and processing investment data. Create a vision for a future data architecture based on straight-through-processing while ensuring data security at a granular level. Develop a framework for innovative techniques to automate data capture and processing pipelines including but not limited to: Artificial Intelligence, Supervised Learning, Fuzzy Logic, OCR, etc. Build and run KPI driven dataflow and quality measurement systems that optimizes productivity and also serves as a basis for senior management reporting. Design solutions for structured, unstructured and semi-structured data, including text and multimedia. Understand client needs and current market trends for data processing and consumption and ensure CEPRES is able to respond to and lead the market. Assess competitor offerings, seeking opportunities for differentiation. Drive innovation in CEPRES data processing to help attract new clients and determine strategy to 'win the market'. Contribute to data solution pricing and positioning strategies. Work with Marketing to maintain awareness with internal and external stakeholders and ensure strong market messaging and positioning. Work with Sales to support key prospect meetings and winning business with new clients. Monitor data flows through analytical tools and client feedback to optimize future needs. Be a private markets data expert, be aware of industry trends, drivers and initiatives, especially with data; understand the competitive offerings and their differentiators in the market, read trade and industry journals to keep abreast of industry thoughts and initiatives. Requirements 10+ years of relevant work experience in complex Data Processing. 5+ years managing teams handling financial data from diverse sources and formats. Deep knowledge and experience of data management including automation and straight through processing. Experience in relevant modern concepts for data management e.g. Blockchain, Artificial Intelligence/Machine Learning for data processing, Big Data Analytics, In-Memory Computing, etc. Private Markets experience is a strong benefit. MBA or equivalent work experience. Sharp mind and creative thinker with analytical and problem-solving skills. A passion for data, analytics and metadata to drive effectiveness. Benefits Career growth opportunities and promotions in Private Equity - one of the most demanded and attractive finance industries today, mentoring from an international team of passionate experts, being part of a strong and unique growth story, exciting and challenging role in a dynamic and international team & environment. Culture driven by our Leadership Principles: entrepreneurial, result-driven, encouraging ownership and enabling each other to succeed, transparency about company goals. Caring for our employees: Individualized trainings for your professional and personal development, language courses, Contribution to health plan, Access to our private gym membership. We are all dedicated to creating a positive impact on our lives! Compensation of attractive salary, visa sponsorship and relocation support, company and team events, adjustable standing desks, unique and modern centrally located office, great IT equipment.
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Apr 16, 2024
Full time
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Fixed Term until 31 March 2025 About us The Local Government Association (LGA) is the national membership body for local authorities. We work on behalf of our member councils to support, promote and improve local government. We are a politically led, cross-party organisation that works on behalf of councils to ensure local government has a strong, credible voice with national government. We influence and set the political agenda on the issues that matter to councils to help them deliver local solutions to national problems. We also provide councils with the tools and resources to respond to challenges present and emerging, and support improvement across the sector. The post There are three fixed-term posts for Adviser available in the Cyber, Digital and Team (CDT) team. One of these is in our Policy pillar (working on national policy issues) and two are in our General Support pillar (working on product design and delivery). The CDT team is funded through the Department for Levelling Up, Housing and Communities (DLUHC) as part of the LGA's Cyber, Digital and Technology Sector Support Programme. We sit in the Improvement Directorate of the LGA, in a wider team covering our Productivity offer. Our programme is now in its seventh year. We are proud of our purpose - to support councils in designing and delivering modern digital public services. To achieve this, we function across six pillars: general support; policy support; bespoke support; research and data; networks; and incident response. We have delivered support to nine out of ten councils and continue to expand. It is an exciting time to work with us. The digital landscape in which councils operate is evolving at pace. We see unprecedented opportunities for digitalisation to enhance and radically transform how people experience their local council and place. A well-deployed digital infrastructure offers councils ways to be more capable, efficient, responsive, resilient and smarter - but there are challenges in ensuring that service delivery is accessible, inclusive, secure, sustainable and complaint. The requirements The Cyber, Digital and Team has an exciting programme for 2024/25. You will contribute to designing, delivering and managing projects linked to: communities of practice; councillor and officer development; procurement and tech estate; new and emerging technology; cyber security; digital landscape; and what works for digitalisation? All three posts will support and promote the work of councils. The posts will suit people comfortable with ideas and trends connected to digitalisation - and team players who can navigate stakeholder and supplier environments, can write and communicate well, and can demonstrate good project management. Specifically: In the policy post, you will work in a team to ensure that local government voices are shaping national priorities, and councils are supported to implement national cyber, digital and technology policy and programmes locally. You will be responsible for working closely with councils, develop an evidence-base of best practice and experiences, and engage with policy makers to achieve the best outcomes for local government and the communities they serve. In the delivery post, you will work in a team to produce information, advice and guidance to support councils. You will be responsible for designing, delivering and/or managing a range of activities and products including short learning events, training courses, publications, and explainers and templates informed by sector feedback, DLUHC priorities and wider government delivery objectives. Each post provides significant opportunities for learning and development. You will work across a broad stakeholder landscape which offers opportunities to build relationships and gain exposure to multiple aspects of either policy and/or delivery. Job descriptions for both posts are below. To apply You must have the right to work in the UK; the LGA is unable to offer sponsorship visas. Evidence for the right to work in the UK will be requested at the interview stage. If you would like to be considered for either or both posts, please provide a statement detailing why you are interested, and the demonstrable skills and knowledge you would bring against these headings: Planning and managing projects Writing and communicating Understanding digitalisation ideas and trends Planning and executing training or events Managing partners, suppliers or stakeholders Your statement should be no more than two sides of A4. Please note whether you are interested in the policy post, delivery post or both. To discuss either post, please contact (policy) or (delivery). Applying online To apply online, please use the button below. Closing date: 26 April 2024 Interview date: 16 or 17 May 2024 At the LGA we celebrate diversity and are committed to creating an inclusive environment for all employees where everyone is treated with dignity and respect. Our recruitment decisions are based on fair, open competition, with appointment on merit. The LGA are proud to be awarded a "Disability Confident Leader". If you are require an reasonable adjustment, which is a change to the format or conditions of the recruitment process to accommodate any disability-related needs you may have. Please contact us via Our benefits LGA annual leave entitlement is 29 days, rising to 31 days after three years' service and to 33 days after five years' service, plus all UK public holidays (pro rata for fixed term and part time contracts). Flexible & agile working - office-based staff are required to work in the LGA's London office two days per week as a minimum, subject to business need and this may vary significantly between different roles and from week to week. Future development - face-to-face and virtual courses are scheduled in line with developmental goals The LGA offers 24/7 access to a free, confidential employee assistance programme managed by Health Assured. This service is also available for Dependants. Family friendly policies For more of LGA's benefits and working with us, please view our webpage Our values & behaviours Our Values and Behaviours are there to give us an understanding of who we are as an organisation and who we want to be. They are a framework to help us understand: how we work with each other how we work with our members and stakeholders our expectations for ourselves and each other Our values are: Inclusive - We ensure that our work is inclusive of all voices. Ambitious - We are ambitious for councils and their communities and are committed to striving for excellence in all that we do to support our colleagues, our membership and the sector to deliver the best possible outcomes. Collaborative - We bring together the expertise and skills needed, working as one team.
Apr 16, 2024
Full time
Fixed Term until 31 March 2025 About us The Local Government Association (LGA) is the national membership body for local authorities. We work on behalf of our member councils to support, promote and improve local government. We are a politically led, cross-party organisation that works on behalf of councils to ensure local government has a strong, credible voice with national government. We influence and set the political agenda on the issues that matter to councils to help them deliver local solutions to national problems. We also provide councils with the tools and resources to respond to challenges present and emerging, and support improvement across the sector. The post There are three fixed-term posts for Adviser available in the Cyber, Digital and Team (CDT) team. One of these is in our Policy pillar (working on national policy issues) and two are in our General Support pillar (working on product design and delivery). The CDT team is funded through the Department for Levelling Up, Housing and Communities (DLUHC) as part of the LGA's Cyber, Digital and Technology Sector Support Programme. We sit in the Improvement Directorate of the LGA, in a wider team covering our Productivity offer. Our programme is now in its seventh year. We are proud of our purpose - to support councils in designing and delivering modern digital public services. To achieve this, we function across six pillars: general support; policy support; bespoke support; research and data; networks; and incident response. We have delivered support to nine out of ten councils and continue to expand. It is an exciting time to work with us. The digital landscape in which councils operate is evolving at pace. We see unprecedented opportunities for digitalisation to enhance and radically transform how people experience their local council and place. A well-deployed digital infrastructure offers councils ways to be more capable, efficient, responsive, resilient and smarter - but there are challenges in ensuring that service delivery is accessible, inclusive, secure, sustainable and complaint. The requirements The Cyber, Digital and Team has an exciting programme for 2024/25. You will contribute to designing, delivering and managing projects linked to: communities of practice; councillor and officer development; procurement and tech estate; new and emerging technology; cyber security; digital landscape; and what works for digitalisation? All three posts will support and promote the work of councils. The posts will suit people comfortable with ideas and trends connected to digitalisation - and team players who can navigate stakeholder and supplier environments, can write and communicate well, and can demonstrate good project management. Specifically: In the policy post, you will work in a team to ensure that local government voices are shaping national priorities, and councils are supported to implement national cyber, digital and technology policy and programmes locally. You will be responsible for working closely with councils, develop an evidence-base of best practice and experiences, and engage with policy makers to achieve the best outcomes for local government and the communities they serve. In the delivery post, you will work in a team to produce information, advice and guidance to support councils. You will be responsible for designing, delivering and/or managing a range of activities and products including short learning events, training courses, publications, and explainers and templates informed by sector feedback, DLUHC priorities and wider government delivery objectives. Each post provides significant opportunities for learning and development. You will work across a broad stakeholder landscape which offers opportunities to build relationships and gain exposure to multiple aspects of either policy and/or delivery. Job descriptions for both posts are below. To apply You must have the right to work in the UK; the LGA is unable to offer sponsorship visas. Evidence for the right to work in the UK will be requested at the interview stage. If you would like to be considered for either or both posts, please provide a statement detailing why you are interested, and the demonstrable skills and knowledge you would bring against these headings: Planning and managing projects Writing and communicating Understanding digitalisation ideas and trends Planning and executing training or events Managing partners, suppliers or stakeholders Your statement should be no more than two sides of A4. Please note whether you are interested in the policy post, delivery post or both. To discuss either post, please contact (policy) or (delivery). Applying online To apply online, please use the button below. Closing date: 26 April 2024 Interview date: 16 or 17 May 2024 At the LGA we celebrate diversity and are committed to creating an inclusive environment for all employees where everyone is treated with dignity and respect. Our recruitment decisions are based on fair, open competition, with appointment on merit. The LGA are proud to be awarded a "Disability Confident Leader". If you are require an reasonable adjustment, which is a change to the format or conditions of the recruitment process to accommodate any disability-related needs you may have. Please contact us via Our benefits LGA annual leave entitlement is 29 days, rising to 31 days after three years' service and to 33 days after five years' service, plus all UK public holidays (pro rata for fixed term and part time contracts). Flexible & agile working - office-based staff are required to work in the LGA's London office two days per week as a minimum, subject to business need and this may vary significantly between different roles and from week to week. Future development - face-to-face and virtual courses are scheduled in line with developmental goals The LGA offers 24/7 access to a free, confidential employee assistance programme managed by Health Assured. This service is also available for Dependants. Family friendly policies For more of LGA's benefits and working with us, please view our webpage Our values & behaviours Our Values and Behaviours are there to give us an understanding of who we are as an organisation and who we want to be. They are a framework to help us understand: how we work with each other how we work with our members and stakeholders our expectations for ourselves and each other Our values are: Inclusive - We ensure that our work is inclusive of all voices. Ambitious - We are ambitious for councils and their communities and are committed to striving for excellence in all that we do to support our colleagues, our membership and the sector to deliver the best possible outcomes. Collaborative - We bring together the expertise and skills needed, working as one team.
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
Apr 16, 2024
Full time
Security Officer - Permanent, East London (E14) Hours: 56 per week, 4 on 2 off, days and nights (7am - 7pm or 7pm - 7am) Rate: £12.73 Per hour Duties & Responsibilities Always maintain a safe environment for all people in the estate, including a constant security presence. • Meeting and greeting all residents, guests and clients around the estate. • Communicate with Concierge and assist with smooth running of the site. • Ensure any unusual behaviour recorded is followed up, calling the police if necessary. • Communicate with control regularly and ensure there is a quick response to any incident. • To include building rounds & PES patrols of the site, in the daily tasks. • Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. • Maintain a safe environment for all people in the estate at all times. • Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. • As part of the Estates Team reviewing and maintaining policies, company rules and Ballymore quality standards. • Liaise with the Operations Manager where necessary and follow all given instructions. • Provide support and shift cover for Concierge functions when necessary. • Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. • Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the Operations Manager & Security Supervisors immediately. • Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. • Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. • Ensure that all firefighting apparatus is accounted for and maintained. • Correct reporting of any cleaning or maintenance issues around the Estate. • All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the OM CCTV • Ensure compliance with Data Protection Act. • Monitor CCTV cameras pro-actively, to detect any security related incidents. • Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. • Report any system faults in a timely manner. • Only permit authorised personnel into FCC/Control Room, using log in/out form. Concierge (When Covering This Role) • Meeting and Greeting all residents, guests and clients. • Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions. • Correct reporting of any incidents or complaints. • Safekeeping of keys on behalf of residents and the estate. • Recording at all times the signing in and out of keys. • Report any accidents and record in the accident book as appropriate. • Maintain confidentiality at all times concerning the residents and business of the Ballymore and Personnel. • Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. • Ensure all relevant correspondence is forwarded without delay to the Manager s office. • Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. • Help to create a can do, will do, with pleasure culture within all aspects of the Estates Team. • Assist with extra shifts where the business needs are requested within a reasonable timeframe. Skills, Experience & Qualifications • SIA Licence (Required) • Previous experience in a similar Security position (Desirable) • Good communication skills • Patience and the ability to remain clam in stressful situations. • Thinking and reasoning skills for dealing with emergencies. • Ability to work well with others Ballymore operates as an equal opportunities employer.
Oversee the efficient and effective functioning of key operational areas, including Operations, People management, Finance, Security and Compliance. Responsible to : CEO Responsible for : HR Business Partner, Operations Officer, Finance Lead, Finance Officers Working with: Senior Management team and Programmes teams, colleagues in other departments and stakeholders as necessary. Grade and Salary: Up to £70,000 Location : Hybrid, London, UK Post : Full-time, permanent REDR UK AND THE WORK WE DO RedRUK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years' experience responding to disasters. RedRUK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedRis a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. ABOUT THE ROLE We are seeking a dynamic and experienced Director to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People management, Finance, Security and Compliance. The Director will play a pivotal role in ensuring the smooth implementation of our humanitarian programs while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning. MAIN RESPONSIBILITIES Strategic Leadership: Provide strategic direction and leadership to the organisation's operational functions, aligning them with the overall mission and objectives. People Management: Develop and implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate Trainers. Manage any organisational change management processes and ensure that RedR UK's culture and values are embedded across the organisation. Financial Management: Oversee budget planning, financial reporting, and internal controls to ensure fiscal responsibility and compliance with donor regulations and legal requirements. Analysing financial data to provide insights for decision making, leading policy reviews to improve procedures, and overseeing external audits. Operations Management: Streamline and optimise operational processes and systems to enhance efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, Facilities and vendor management. Security and Risk Management: Ensure security protocols are adhered to and risk management strategies are in place to safeguard staff, assets, and programme operations. Ensure that RedR's Global Safety and Security Policy meets international standards, dealing with security concerns and incidents that arise and raising these as necessary. Resource Utilisation : Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. Compliance and Reporting: Ensure compliance with relevant laws, regulations, and donor requirements; maintain and periodically update RedR UK organisations policies and associated processes, ensuring RedR UK is compliant with relevant legislation in its countries of operation. Development and management of the risk management framework to identify and mitigate potential risks to the organisation's operations. 1. Achieving Results: Drives strategy decisions to make significant gains Demonstrates resilience and persistence in the face of challenges, ensuring timely delivery of results. 2. Engaging with Stakeholders: Cultivates strong relationships with internal and external stakeholders, including donors, partners, government agencies, and communities. Collaborates collaboratively across teams and functions to achieve shared goals and foster a culture of cooperation. 3. Humanitarian Learning Principles and Practices: Advocates for the importance of key humanitarian principles within the organisation and among stakeholders. Promotes a culture of continuous learning and adaptation within the organisation. 4. Managing Projects: Leads the planning, implementation, and evaluation of projects and initiatives. Identifies and mitigates project risks, ensuring compliance with donor requirements and organisational policies. 5. Demonstrating Leadership: Inspires and motivates staff to perform at their best, fostering a culture of Collaboration, excellence, accountability, and integrity. Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. PERSON SPECIFICATION Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. Proven track record of senior management expertise spanning Operations, HR, and Finance. Proficiency in data analysis with a keen understanding of performance and operational metrics. Exceptional people management skills, encompassing reward systems, remuneration strategies, retention initiatives, and engagement methodologies in international contexts. Extensive experience in contracting, project funding, and security management within the humanitarian sector. Familiarity with systems like Salesforce and QuickBooks. Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience during periods of heightened work pressure within a small organisation. Could this be you? Please send your CV and one-page cover letter to before 2 May to apply for this role. We will be hiring on rolling basis. Sign up to the RedR UK newsletter Get all the latest news, events and information about upcoming training courses from RedR UK.
Apr 15, 2024
Full time
Oversee the efficient and effective functioning of key operational areas, including Operations, People management, Finance, Security and Compliance. Responsible to : CEO Responsible for : HR Business Partner, Operations Officer, Finance Lead, Finance Officers Working with: Senior Management team and Programmes teams, colleagues in other departments and stakeholders as necessary. Grade and Salary: Up to £70,000 Location : Hybrid, London, UK Post : Full-time, permanent REDR UK AND THE WORK WE DO RedRUK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years' experience responding to disasters. RedRUK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedRis a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. ABOUT THE ROLE We are seeking a dynamic and experienced Director to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People management, Finance, Security and Compliance. The Director will play a pivotal role in ensuring the smooth implementation of our humanitarian programs while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning. MAIN RESPONSIBILITIES Strategic Leadership: Provide strategic direction and leadership to the organisation's operational functions, aligning them with the overall mission and objectives. People Management: Develop and implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate Trainers. Manage any organisational change management processes and ensure that RedR UK's culture and values are embedded across the organisation. Financial Management: Oversee budget planning, financial reporting, and internal controls to ensure fiscal responsibility and compliance with donor regulations and legal requirements. Analysing financial data to provide insights for decision making, leading policy reviews to improve procedures, and overseeing external audits. Operations Management: Streamline and optimise operational processes and systems to enhance efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, Facilities and vendor management. Security and Risk Management: Ensure security protocols are adhered to and risk management strategies are in place to safeguard staff, assets, and programme operations. Ensure that RedR's Global Safety and Security Policy meets international standards, dealing with security concerns and incidents that arise and raising these as necessary. Resource Utilisation : Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. Compliance and Reporting: Ensure compliance with relevant laws, regulations, and donor requirements; maintain and periodically update RedR UK organisations policies and associated processes, ensuring RedR UK is compliant with relevant legislation in its countries of operation. Development and management of the risk management framework to identify and mitigate potential risks to the organisation's operations. 1. Achieving Results: Drives strategy decisions to make significant gains Demonstrates resilience and persistence in the face of challenges, ensuring timely delivery of results. 2. Engaging with Stakeholders: Cultivates strong relationships with internal and external stakeholders, including donors, partners, government agencies, and communities. Collaborates collaboratively across teams and functions to achieve shared goals and foster a culture of cooperation. 3. Humanitarian Learning Principles and Practices: Advocates for the importance of key humanitarian principles within the organisation and among stakeholders. Promotes a culture of continuous learning and adaptation within the organisation. 4. Managing Projects: Leads the planning, implementation, and evaluation of projects and initiatives. Identifies and mitigates project risks, ensuring compliance with donor requirements and organisational policies. 5. Demonstrating Leadership: Inspires and motivates staff to perform at their best, fostering a culture of Collaboration, excellence, accountability, and integrity. Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. PERSON SPECIFICATION Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. Proven track record of senior management expertise spanning Operations, HR, and Finance. Proficiency in data analysis with a keen understanding of performance and operational metrics. Exceptional people management skills, encompassing reward systems, remuneration strategies, retention initiatives, and engagement methodologies in international contexts. Extensive experience in contracting, project funding, and security management within the humanitarian sector. Familiarity with systems like Salesforce and QuickBooks. Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience during periods of heightened work pressure within a small organisation. Could this be you? Please send your CV and one-page cover letter to before 2 May to apply for this role. We will be hiring on rolling basis. Sign up to the RedR UK newsletter Get all the latest news, events and information about upcoming training courses from RedR UK.
The Business Protection Team is Spotify's corporate security team, providing security services to protect its staff and offices. The Business Protection Team consists of operational teams as well as global specialist support functions. Location London Job type Permanent This role requires a protective security risk management practitioner who has experience working within a diverse, fast-paced tech and media organization and can demonstrate the ability to work independently and within a Global team. The role is based in London, United Kingdom primarily covering offices in parts of Europe and operations in the wider Middle east and Africa region as required. The role reports to the Head of Operations. What You'll Do Promote a relaxed, but vigilant business protection culture closely aligned with Spotify's business objectives that help to protect people, offices, assets and business processes. Establish and maintain a close and collaborative working relationship with multiple teams within Global Workspace Services (GWS) along with internal and external stakeholders. Set, drive and implement security strategy for operations throughout the region ensuring alignment with global policies and business needs. Ensure effective deployment of the strategy, working with site leadership and security teams to offer security support and solutions. Develop and operationalize Standard Operating Procedures (SOP) to continuously improve and refine security management in line with Business Protection's policies. Manage relationships with vendors including contracts to ensure effective delivery of technical and physical security services. Manage financial forecasts, budget and purchase orders for all security-related items. Conduct office security assessments and customize critical incident plans for offices. Support security operations for onsite and offsite events and activations.Support production safety requirements for Spotify Studios operations. Provide safety and security briefings and training for employees. Drive the work and performance of security officer team leaders and the fleet of security officers with the provider based on service level agreement and key performance indicators. Manage the execution of security upgrade projects for offices. Work with the Technical Security Specialist and security systems vendors to manage and maintain access control systems. Manage incidents independently, participate in crisis management with other stakeholders, manage and support the wider teams with incidents and support the other Business Protection Managers when required. Support global Business Protection strategy and initiatives through service ownership and project management. Keep up to date with current security issues and security industry trends relating to security risk management and physical security technology/systems. Who You Are 5+ years experience in fields, like intelligence, incident management, crisis management, and/or risk management. Preferred experience in high-risk locations. Minimum bachelor's degree in intelligence analysis, political science, international relations or other subject areas deemed relevant. Demonstrate alignment to Spotify's values of Innovative, Collaborative, Sincere, Playful and Passionate. Ability to speak and write in English fluently, proficiency in other language skills is preferable. Ability to work independently, prioritize and plan short- and long-term objectives. Ability to balance multiple challenging priorities in a fast-paced and changing environment with ability to quickly assess situations, prioritize issues, and make good decisions under pressure. Comfortable conducting security operations in a less and unnoticed way. Where You'll Be The role is an 'in-office only' role based in London, UK, primarily covering the UK office and covering offices in parts of Europe and operations in the wider Middle east and Africa region as required. Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - fully paid - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs. Learn about life at Spotify Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
Apr 15, 2024
Full time
The Business Protection Team is Spotify's corporate security team, providing security services to protect its staff and offices. The Business Protection Team consists of operational teams as well as global specialist support functions. Location London Job type Permanent This role requires a protective security risk management practitioner who has experience working within a diverse, fast-paced tech and media organization and can demonstrate the ability to work independently and within a Global team. The role is based in London, United Kingdom primarily covering offices in parts of Europe and operations in the wider Middle east and Africa region as required. The role reports to the Head of Operations. What You'll Do Promote a relaxed, but vigilant business protection culture closely aligned with Spotify's business objectives that help to protect people, offices, assets and business processes. Establish and maintain a close and collaborative working relationship with multiple teams within Global Workspace Services (GWS) along with internal and external stakeholders. Set, drive and implement security strategy for operations throughout the region ensuring alignment with global policies and business needs. Ensure effective deployment of the strategy, working with site leadership and security teams to offer security support and solutions. Develop and operationalize Standard Operating Procedures (SOP) to continuously improve and refine security management in line with Business Protection's policies. Manage relationships with vendors including contracts to ensure effective delivery of technical and physical security services. Manage financial forecasts, budget and purchase orders for all security-related items. Conduct office security assessments and customize critical incident plans for offices. Support security operations for onsite and offsite events and activations.Support production safety requirements for Spotify Studios operations. Provide safety and security briefings and training for employees. Drive the work and performance of security officer team leaders and the fleet of security officers with the provider based on service level agreement and key performance indicators. Manage the execution of security upgrade projects for offices. Work with the Technical Security Specialist and security systems vendors to manage and maintain access control systems. Manage incidents independently, participate in crisis management with other stakeholders, manage and support the wider teams with incidents and support the other Business Protection Managers when required. Support global Business Protection strategy and initiatives through service ownership and project management. Keep up to date with current security issues and security industry trends relating to security risk management and physical security technology/systems. Who You Are 5+ years experience in fields, like intelligence, incident management, crisis management, and/or risk management. Preferred experience in high-risk locations. Minimum bachelor's degree in intelligence analysis, political science, international relations or other subject areas deemed relevant. Demonstrate alignment to Spotify's values of Innovative, Collaborative, Sincere, Playful and Passionate. Ability to speak and write in English fluently, proficiency in other language skills is preferable. Ability to work independently, prioritize and plan short- and long-term objectives. Ability to balance multiple challenging priorities in a fast-paced and changing environment with ability to quickly assess situations, prioritize issues, and make good decisions under pressure. Comfortable conducting security operations in a less and unnoticed way. Where You'll Be The role is an 'in-office only' role based in London, UK, primarily covering the UK office and covering offices in parts of Europe and operations in the wider Middle east and Africa region as required. Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - fully paid - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs. Learn about life at Spotify Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
Are you an enthusiastic HR professional looking for a temporary opportunity to showcase your skills and make a positive impact? Our client, a reputable law enforcement organisation based in Covent Garden, London, is seeking two HR Advisors - Resourcing to join their dynamic team up to 6-month contract starting April 2024 (pending clearance) Responsibilities : Coordinate and manage permanent recruitment campaigns, including advertising vacancies and arranging logistics for sift, interviews, and assessments. Communicate professionally with candidates throughout the recruitment process, acknowledging applications, providing feedback, and responding to queries. Support HR Officers with pre-employment checks, including security vetting and the collection of ID documents. Maintain an organised audit trail of recruitment and appointment documentation. Coordinate temporary appointments, liaising with managers and agencies to ensure accurate records. Represent HR at recruitment briefings and staff events when required. Respond to queries and provide advice via the HR mailbox, or allocate emails to relevant team members. Support HR Managers in identifying improvements to the recruitment service and implementing new initiatives. Assist with the provision of recruitment data and management information. Contribute to wider team activities during periods of staff absence. Requirements : Previous experience in undertaking recruitment processes and working with online recruitment tools or ATS. Ability to work effectively as part of a team and provide excellent customer service. Strong attention to detail, planning, and record-keeping skills. Our client values a positive outlook and a commitment to delivering quality services. If you thrive in a fast-paced environment and want to contribute to continuous improvements, this is the role for you! With a competitive hourly rate starting at 14.50, you will enjoy the flexibility of hybrid working and gain valuable experience in a law enforcement environment. Don't miss out on this exciting opportunity. Apply now to join a supportive team and make a difference in resourcing! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2024
Seasonal
Are you an enthusiastic HR professional looking for a temporary opportunity to showcase your skills and make a positive impact? Our client, a reputable law enforcement organisation based in Covent Garden, London, is seeking two HR Advisors - Resourcing to join their dynamic team up to 6-month contract starting April 2024 (pending clearance) Responsibilities : Coordinate and manage permanent recruitment campaigns, including advertising vacancies and arranging logistics for sift, interviews, and assessments. Communicate professionally with candidates throughout the recruitment process, acknowledging applications, providing feedback, and responding to queries. Support HR Officers with pre-employment checks, including security vetting and the collection of ID documents. Maintain an organised audit trail of recruitment and appointment documentation. Coordinate temporary appointments, liaising with managers and agencies to ensure accurate records. Represent HR at recruitment briefings and staff events when required. Respond to queries and provide advice via the HR mailbox, or allocate emails to relevant team members. Support HR Managers in identifying improvements to the recruitment service and implementing new initiatives. Assist with the provision of recruitment data and management information. Contribute to wider team activities during periods of staff absence. Requirements : Previous experience in undertaking recruitment processes and working with online recruitment tools or ATS. Ability to work effectively as part of a team and provide excellent customer service. Strong attention to detail, planning, and record-keeping skills. Our client values a positive outlook and a commitment to delivering quality services. If you thrive in a fast-paced environment and want to contribute to continuous improvements, this is the role for you! With a competitive hourly rate starting at 14.50, you will enjoy the flexibility of hybrid working and gain valuable experience in a law enforcement environment. Don't miss out on this exciting opportunity. Apply now to join a supportive team and make a difference in resourcing! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Apr 15, 2024
Full time
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
BMSL require Events Security Officers at various Museums in London. Applicants must have an in date, valid SIA Licence and a 5 year checkable work history. Good english speaking skills are required Working on events at Museums. Shift patterns and timings will vary, including late finishes, as late as 2am. You will need to be flexible as shift patterns will not always be the same. Each shift will be paid a minimum of 4 hours, there may be occasions where there are 2 hour shifts. Long term work. Start dates are TBC
Apr 15, 2024
Seasonal
BMSL require Events Security Officers at various Museums in London. Applicants must have an in date, valid SIA Licence and a 5 year checkable work history. Good english speaking skills are required Working on events at Museums. Shift patterns and timings will vary, including late finishes, as late as 2am. You will need to be flexible as shift patterns will not always be the same. Each shift will be paid a minimum of 4 hours, there may be occasions where there are 2 hour shifts. Long term work. Start dates are TBC
CDAITO_ Information Security Assistant Manager Data: 8 apr 2024 Luogo: London, GB Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers' cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements: Scope and Purpose Information Security Senior Assistant Manager operates in close cooperation with the local Information Security Officer (ISO) and with the Head Office teams to ensure the definition of the objectives for the Cybersecurity and Business Continuity Programs and monitors compliance with such objectives. Specific accountabilities of the Information Security Senior Assistant Manager in support of the local ISO: • Support for the oversight of the state of information security and cybersecurity and provide periodic reports (at least annually) on the state of information security to /Top management • Adopt, implement and update Cybersecurity policies, rules, processes and procedures in line with Head Office regulatory Framework • In reporting to the Top Management, considers to the extent applicable the confidentiality of Nonpublic Information and the integrity and security of Information Systems, the cybersecurity policies and procedures, the material cyber risks, the overall effectiveness of information security and cybersecurity program and possible material cybersecurity events involving the branch • Work strategically with Head Office to ensure that all aspects of information security and cybersecurity are properly monitored and that security projects and tasks are properly coordinated • Perform continuous monitoring of Information Security and Cybersecurity programs to ensure compliance with objectives, policies and procedures • Identify and evaluate changes in local regulations, as well as trends in the Information Security and Cybersecurity sector, such as new products, new attacks and new countermeasures for applicability inside the Branch environment • Ensure the local execution of Business Continuity activities, including periodical Business Impact Analysis, tests and reporting, in line with the Group model. • Work with information owners in business units to determine appropriate security objectives • Monitor network activity for malicious activity • Monitor and evaluates vulnerability reports, vendor hot-fixes, and vendor patches for applicability to deployed technologies • Monitor the process of creating, changing, or removing user access across all systems • Monitor the access control program. Ensure that all appropriate documentation pertaining to the recording of account creations, deletions, and permissions are correctly maintained and approved • responsible for the Cybersecurity and Business Continuity Training Programs Required Experience Required Qualifications, Skills and Knowledge • Bachelor's in computer science, Information Technology or related field• Master's degree a plus• CISSP / CISM certification preferable• Experience in application security, vulnerability management• Solid background in assuring high level of Information Security management and Business Continuity management in an organization• I.T./Info/Cyber Security risk management experience , including application risk classification and application control assessments• Knowledge of financial industry products and related IT platform, a plus Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!
Apr 15, 2024
Full time
CDAITO_ Information Security Assistant Manager Data: 8 apr 2024 Luogo: London, GB Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. Intesa Sanpaolo is also present in 25 countries in support of its corporate customers' cross-border business. It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements: Scope and Purpose Information Security Senior Assistant Manager operates in close cooperation with the local Information Security Officer (ISO) and with the Head Office teams to ensure the definition of the objectives for the Cybersecurity and Business Continuity Programs and monitors compliance with such objectives. Specific accountabilities of the Information Security Senior Assistant Manager in support of the local ISO: • Support for the oversight of the state of information security and cybersecurity and provide periodic reports (at least annually) on the state of information security to /Top management • Adopt, implement and update Cybersecurity policies, rules, processes and procedures in line with Head Office regulatory Framework • In reporting to the Top Management, considers to the extent applicable the confidentiality of Nonpublic Information and the integrity and security of Information Systems, the cybersecurity policies and procedures, the material cyber risks, the overall effectiveness of information security and cybersecurity program and possible material cybersecurity events involving the branch • Work strategically with Head Office to ensure that all aspects of information security and cybersecurity are properly monitored and that security projects and tasks are properly coordinated • Perform continuous monitoring of Information Security and Cybersecurity programs to ensure compliance with objectives, policies and procedures • Identify and evaluate changes in local regulations, as well as trends in the Information Security and Cybersecurity sector, such as new products, new attacks and new countermeasures for applicability inside the Branch environment • Ensure the local execution of Business Continuity activities, including periodical Business Impact Analysis, tests and reporting, in line with the Group model. • Work with information owners in business units to determine appropriate security objectives • Monitor network activity for malicious activity • Monitor and evaluates vulnerability reports, vendor hot-fixes, and vendor patches for applicability to deployed technologies • Monitor the process of creating, changing, or removing user access across all systems • Monitor the access control program. Ensure that all appropriate documentation pertaining to the recording of account creations, deletions, and permissions are correctly maintained and approved • responsible for the Cybersecurity and Business Continuity Training Programs Required Experience Required Qualifications, Skills and Knowledge • Bachelor's in computer science, Information Technology or related field• Master's degree a plus• CISSP / CISM certification preferable• Experience in application security, vulnerability management• Solid background in assuring high level of Information Security management and Business Continuity management in an organization• I.T./Info/Cyber Security risk management experience , including application risk classification and application control assessments• Knowledge of financial industry products and related IT platform, a plus Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Apr 14, 2024
Full time
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Apr 14, 2024
Full time
Operations Officer Annual Salary: £34,103 to £38,594 Location: London Fringe Job Type: Full-time (36 hours/week, 52 weeks per year) We are seeking an Operations Officer to lead and support the day-to-day business of our school. The successful candidate will be adept at multitasking, making high-level decisions, and working innovatively under pressure. This role is crucial for maintaining a highly professional and fast-moving environment, ensuring first-class service to our families and support for teaching staff. Day to Day of the role: Oversee the main school/enrichment calendar for lettings and whole school events, ensuring appropriate staffing and cleaning. Liaise with staff across the school and external contacts as required. Take telephone messages and respond to emails on behalf of the Headteacher. Strategically oversee fire, security, and health & safety aspects of the school. Manage the reception area, providing training for staff to ensure high-quality service. Lead on projects for school improvement and development. Support the Finance Team and Headteacher with operational services and financial systems. Foster good links with the local community to maintain and enhance the school's reputation. Manage the school's website and social media presence, ensuring a positive image. Required Skills & Qualifications: Degree level education (desirable). Financial and project-based experience or experience working in a school. Excellent time management and planning skills. Ability to work well under pressure and without close supervision. Strong IT skills in all MS Office applications. Experience in an administrative environment and/or school/college (desirable). Experience managing staff and dealing with confidential matters (desirable). Knowledge of a management information system (MIS) within an educational setting or equivalent (desirable). Benefits: Strong Induction Programme and great CPD opportunities. Two-week October half term. Opportunities for local, national, and international trips. Modern facilities and on-site parking. Employee support service covering legal, health, financial, and lifestyle support. Annual pay progression within your pay grade. Laptops for staff where it supports their work. Complimentary refreshments and annual flu vaccinations. London Fringe Allowance and paid lunch duties available. To apply for the Operations Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
About Our Client To maintain the Centre's position as one of the finest events venues in London with a global reputation for excellence, successful client partnership working and the delivery of creative, professional and innovative events. Job Description To direct, lead and manage the operation of the building, events and various core services supporting the delivery of events and the functioning of the building. You will effectively lead and direct all operational teams, fostering a positive and open culture. The postholder has overall accountabilities for all Operational areas across the Centre which include Building Functionality and Maintenance, Project Management, Core Service Delivery Relationship Management and the successful delivery of exceptional standards of building presentation and customer services. Building, Security and Sustainability Overall accountability for building maintenance and improvements including all major project work; Maintain a safe environment for all clients and employees, ensuring that all activities, risk assessments and training is undertaken in accordance with Fire, Health, Safety and Environmental policies and procedures; Oversee the maintenance of physical and personal safety of all personnel and the management of all associated security equipment and systems; Management and implementation of any projects which impact upon the customer experience and building, continually striving to improve aesthetical presentation of facilities and services; Responsible for the preparation and coordination of tender processes for capital projects, ensuring all documentation is compliant and the annual Capital Investment plan is updated; Responsibility for managing budget and contributing to revenue targets and sustainability; To act as Incident Controlling Officer (ICO) for Business continuity and evacuation plans; To provide effective management and monitoring of the Hard FM contractor BAM ensuring all PPM programmed works and reactive works are undertaken in an efficient manner whilst adhering to the best value principles and ensuring that the building is fully compliant with the latest government legislation and guidelines; To provide effective management and monitoring of the Centre's security contractor Atalian Servest/OSC ensuring the safety of all delegates, visitors, staff and contractors and the adherence of best practise and implementation of government legislation and guidelines; and Experience of sustainability best practise guidelines and government legislation and targets. The Successful Applicant Experience of Venue Operations across the live events sector; Experience in the maintenance and management of building plant and fabric including mechanical and electrical, air handling, Building Management Systems; Experience in capital project assessment and evaluation, mobilisation and delivery; Experience in managing both Hard and Soft facilities management services directly and/or contracted FM suppliers; Proven track record of leading, managing and developing diverse teams; Experience in procurement and ideally experience of government frameworks and adhering to government guidelines in achieving best value for money; Experience of event delivery in a busy live event environment; Expertise in customer delivery and proven commercial record of developing customer facing strategies which drive customer tenure and revenue; Recent examples of demonstrable leadership and relationship management of diverse and variable sub-contractors to ensure collaborative delivery of the overall customer experience; Exceptional attention to detail with an eye for presentation of facilities and services, utilising a range of customer insight techniques to continuously improve the offer and remain competitive; Experience of managing change and driving a positive and open culture within teams; Can provide evidenced based examples of strategic planning and delivery in a client facing scenario; Ability to govern and oversee all aspects of H & S management and control within a large facility, evidencing examples of client and employee safeguarding; Multidiscipline engineering skills i.e. electrical, process, mechanical; What's on Offer Bonus scheme (discretionary) calculated on corporate and individual performance Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days plus 1 privilege day Subsidised staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme On site cycle rack 3 days paid volunteering leave Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities Dynamic hybrid working environment
Apr 13, 2024
Full time
About Our Client To maintain the Centre's position as one of the finest events venues in London with a global reputation for excellence, successful client partnership working and the delivery of creative, professional and innovative events. Job Description To direct, lead and manage the operation of the building, events and various core services supporting the delivery of events and the functioning of the building. You will effectively lead and direct all operational teams, fostering a positive and open culture. The postholder has overall accountabilities for all Operational areas across the Centre which include Building Functionality and Maintenance, Project Management, Core Service Delivery Relationship Management and the successful delivery of exceptional standards of building presentation and customer services. Building, Security and Sustainability Overall accountability for building maintenance and improvements including all major project work; Maintain a safe environment for all clients and employees, ensuring that all activities, risk assessments and training is undertaken in accordance with Fire, Health, Safety and Environmental policies and procedures; Oversee the maintenance of physical and personal safety of all personnel and the management of all associated security equipment and systems; Management and implementation of any projects which impact upon the customer experience and building, continually striving to improve aesthetical presentation of facilities and services; Responsible for the preparation and coordination of tender processes for capital projects, ensuring all documentation is compliant and the annual Capital Investment plan is updated; Responsibility for managing budget and contributing to revenue targets and sustainability; To act as Incident Controlling Officer (ICO) for Business continuity and evacuation plans; To provide effective management and monitoring of the Hard FM contractor BAM ensuring all PPM programmed works and reactive works are undertaken in an efficient manner whilst adhering to the best value principles and ensuring that the building is fully compliant with the latest government legislation and guidelines; To provide effective management and monitoring of the Centre's security contractor Atalian Servest/OSC ensuring the safety of all delegates, visitors, staff and contractors and the adherence of best practise and implementation of government legislation and guidelines; and Experience of sustainability best practise guidelines and government legislation and targets. The Successful Applicant Experience of Venue Operations across the live events sector; Experience in the maintenance and management of building plant and fabric including mechanical and electrical, air handling, Building Management Systems; Experience in capital project assessment and evaluation, mobilisation and delivery; Experience in managing both Hard and Soft facilities management services directly and/or contracted FM suppliers; Proven track record of leading, managing and developing diverse teams; Experience in procurement and ideally experience of government frameworks and adhering to government guidelines in achieving best value for money; Experience of event delivery in a busy live event environment; Expertise in customer delivery and proven commercial record of developing customer facing strategies which drive customer tenure and revenue; Recent examples of demonstrable leadership and relationship management of diverse and variable sub-contractors to ensure collaborative delivery of the overall customer experience; Exceptional attention to detail with an eye for presentation of facilities and services, utilising a range of customer insight techniques to continuously improve the offer and remain competitive; Experience of managing change and driving a positive and open culture within teams; Can provide evidenced based examples of strategic planning and delivery in a client facing scenario; Ability to govern and oversee all aspects of H & S management and control within a large facility, evidencing examples of client and employee safeguarding; Multidiscipline engineering skills i.e. electrical, process, mechanical; What's on Offer Bonus scheme (discretionary) calculated on corporate and individual performance Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days plus 1 privilege day Subsidised staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme On site cycle rack 3 days paid volunteering leave Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities Dynamic hybrid working environment
About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Security Solutions team at Glen House in London. The Security Solutions team offers a one stop approach to all security related issues across all corporate sites, stores and its assets. The role is diverse involving daily management of multiple security technologies namely CCTV, intruder and fire alarm systems. Regular engagement with external suppliers is expected as is regular contact with our stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure Next's property, people and premises remain protected within a secure environment. This role will cover days, nights and weekends on a 4 week rolling rota. You will: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaise with store staff, third party contractors and the emergency services where necessary. Assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assist and advise the key holding company operatives that attend our sites ensuring compliance to set KPI's/SLA's Ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. Work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. Assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. Maintain accurate records and carry out audits on the access and Security systems that is in place. Carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor Assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. Support Next Plc with any external events that are organised where a security presence is required. About you: Highly organised with the ability to multi task and prioritise activities Able to communicate effectively and clearly at all levels within the organisation Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills A positive attitude to dealing with people and taking on challenges A thorough understanding of alarm/CCTV software Competent in the use of Microsoft packages and Google
Apr 12, 2024
Full time
About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Security Solutions team at Glen House in London. The Security Solutions team offers a one stop approach to all security related issues across all corporate sites, stores and its assets. The role is diverse involving daily management of multiple security technologies namely CCTV, intruder and fire alarm systems. Regular engagement with external suppliers is expected as is regular contact with our stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure Next's property, people and premises remain protected within a secure environment. This role will cover days, nights and weekends on a 4 week rolling rota. You will: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaise with store staff, third party contractors and the emergency services where necessary. Assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assist and advise the key holding company operatives that attend our sites ensuring compliance to set KPI's/SLA's Ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. Work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. Assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. Maintain accurate records and carry out audits on the access and Security systems that is in place. Carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor Assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. Support Next Plc with any external events that are organised where a security presence is required. About you: Highly organised with the ability to multi task and prioritise activities Able to communicate effectively and clearly at all levels within the organisation Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills A positive attitude to dealing with people and taking on challenges A thorough understanding of alarm/CCTV software Competent in the use of Microsoft packages and Google
This is an exciting time to join Data Protection Education. With the new forthcoming changes with the Data Protection and Digital Information Bill. We're a small team and your role is to provide proactive data protection and information governance support, to some of our Multi-Academy Trust and school partners Our flexible working environment We understand that you might need to have flexibility, and we believe that flexible working makes a better work environment. The role is full-time, and we can support term-time only working if that is a preferred option. Where we are based Though we have an office in Hertfordshire, all our consultants are home-based. You are expected to manage your own schedule to a certain extent. Our schools are national, but we are looking for someone to be able to manage Which will include visits) to some key clients in London, East Midlands and East of England. That might be one or two days a week during term-time, sometimes requiring an overnight stay. You will require your own transport and all standard expenses will be reimbursed. About us and what we offer: Data Protection Education is a specialist consultancy providing GDPR tools, resources and consultancy to individual schools, trusts, federations and local authorities to provide data protection services, including outsourced data protection officer services. We will provide tools and admin support so that you can concentrate on delivery, and we share responsibility for knowledge across our consultants so you never feel out of your depth. We are able to offer some training if you have experience in other areas of school management and we support our consultants in gaining an internationally recognised certification. We are able to offer term-time contracts and would be happy to discuss full-time and part-time availability. Though ideally, this role is full-time. About the project We undertake consultations (online and in-school) to assess the status of compliance and advise on priorities and implementation. We also conduct remote sessions on the phone and online with all our customers. We also have our core-DPO team made up of legal professionals for incident management. Part of our service includes access to the Data Protection Education Knowledge Bank, an online portal with various features: Best Practice Library (policies, procedures, guidance and templates) Best Practice checklists E-learning library (plus manager reports) Events listings (workshops for our clients) Document Compliance Manager (plus manager reports) Data logs - subject access requests, freedom of information, data breaches Record of processing tool (lists school processes, assesses risks etc) User management tools Phishing simulations Record of processing News/blog etc We use these tools to deliver a data protection framework based on the ICO accountability model. The Role We are looking for the following skills/person - we appreciate not everyone may have everything, so if some of this resonates, get in touch. You may be: 1) An experienced school/MAT/LA administrator or IT manager with data protection competencies 2) A data protection officer in an existing organisation 3) A compliance specialist with public sector experience 4) An experienced records management or information governance professional What we need doing includes: 1) Managing some Multi-Academy Trust key clients and their schools - undertaking data protection consultations and assisting with implementing our processes, systems, and training - and leading account management with your assigned schools. We expect this to take up approximately 3-4 days each week. You will be responsible for delivering our framework to the schools assigned to you. 2) Conducting meetings remotely. These remote sessions are shorter sessions, delivered online to support the schools assigned to you. 3) Customer follow-up and feedback. This usually is managed on the DPE Knowledge Bank, including visit and meeting reports as well as feedback and support on other areas - for example, assisting with records of processing. 4) Liaison across the business with colleagues in all regions and delivering policy and best practice guidance remotely (online and on the phone) with our school customers in areas of your specialisms and in line with our data protection framework. 5) Contribute and support content in our Knowledge Bank - assisting with the writing and development of best practice guidelines, policies, and school process definitions. Managing the DPE Knowledge Bank and a small amount of customer support. A little bit about you This is a rapidly developing area and it will be important to help establish new ways of working. Strong IT skills and familiarity with standard office suite tools (MS365 and GSuite) will be important. You should have specialist experience in at least one of these areas: data protection, information governance, Information law or IT/cyber security. You should also have experience in working with schools and/or the public sector. So those with an administrative background, safeguarding, leadership/management, or teaching experience welcome. We are looking for strong personalities required who aren't afraid to challenge the status quo. You will need to be able to work on your own, directly with your allocated accounts if that part of the role is suitable. The role will include travel to London, East Midlands and East of England, so please bear that in mind again if that part of the role interests you. We would really like to hear from experienced school administrators - school business managers, compliance, IT Managers or school business management consultants who understand the administrative working of schools (both primary and secondary) and multi-academy trusts. But if you don't fall into that list, but think you have something to offer - then please do reach out. Start date We are flexible for the right person - but would really like to have someone in place as soon as possible. Benefits: 30 days annual leave plus bank holidays Stakeholder pension
Apr 11, 2024
Full time
This is an exciting time to join Data Protection Education. With the new forthcoming changes with the Data Protection and Digital Information Bill. We're a small team and your role is to provide proactive data protection and information governance support, to some of our Multi-Academy Trust and school partners Our flexible working environment We understand that you might need to have flexibility, and we believe that flexible working makes a better work environment. The role is full-time, and we can support term-time only working if that is a preferred option. Where we are based Though we have an office in Hertfordshire, all our consultants are home-based. You are expected to manage your own schedule to a certain extent. Our schools are national, but we are looking for someone to be able to manage Which will include visits) to some key clients in London, East Midlands and East of England. That might be one or two days a week during term-time, sometimes requiring an overnight stay. You will require your own transport and all standard expenses will be reimbursed. About us and what we offer: Data Protection Education is a specialist consultancy providing GDPR tools, resources and consultancy to individual schools, trusts, federations and local authorities to provide data protection services, including outsourced data protection officer services. We will provide tools and admin support so that you can concentrate on delivery, and we share responsibility for knowledge across our consultants so you never feel out of your depth. We are able to offer some training if you have experience in other areas of school management and we support our consultants in gaining an internationally recognised certification. We are able to offer term-time contracts and would be happy to discuss full-time and part-time availability. Though ideally, this role is full-time. About the project We undertake consultations (online and in-school) to assess the status of compliance and advise on priorities and implementation. We also conduct remote sessions on the phone and online with all our customers. We also have our core-DPO team made up of legal professionals for incident management. Part of our service includes access to the Data Protection Education Knowledge Bank, an online portal with various features: Best Practice Library (policies, procedures, guidance and templates) Best Practice checklists E-learning library (plus manager reports) Events listings (workshops for our clients) Document Compliance Manager (plus manager reports) Data logs - subject access requests, freedom of information, data breaches Record of processing tool (lists school processes, assesses risks etc) User management tools Phishing simulations Record of processing News/blog etc We use these tools to deliver a data protection framework based on the ICO accountability model. The Role We are looking for the following skills/person - we appreciate not everyone may have everything, so if some of this resonates, get in touch. You may be: 1) An experienced school/MAT/LA administrator or IT manager with data protection competencies 2) A data protection officer in an existing organisation 3) A compliance specialist with public sector experience 4) An experienced records management or information governance professional What we need doing includes: 1) Managing some Multi-Academy Trust key clients and their schools - undertaking data protection consultations and assisting with implementing our processes, systems, and training - and leading account management with your assigned schools. We expect this to take up approximately 3-4 days each week. You will be responsible for delivering our framework to the schools assigned to you. 2) Conducting meetings remotely. These remote sessions are shorter sessions, delivered online to support the schools assigned to you. 3) Customer follow-up and feedback. This usually is managed on the DPE Knowledge Bank, including visit and meeting reports as well as feedback and support on other areas - for example, assisting with records of processing. 4) Liaison across the business with colleagues in all regions and delivering policy and best practice guidance remotely (online and on the phone) with our school customers in areas of your specialisms and in line with our data protection framework. 5) Contribute and support content in our Knowledge Bank - assisting with the writing and development of best practice guidelines, policies, and school process definitions. Managing the DPE Knowledge Bank and a small amount of customer support. A little bit about you This is a rapidly developing area and it will be important to help establish new ways of working. Strong IT skills and familiarity with standard office suite tools (MS365 and GSuite) will be important. You should have specialist experience in at least one of these areas: data protection, information governance, Information law or IT/cyber security. You should also have experience in working with schools and/or the public sector. So those with an administrative background, safeguarding, leadership/management, or teaching experience welcome. We are looking for strong personalities required who aren't afraid to challenge the status quo. You will need to be able to work on your own, directly with your allocated accounts if that part of the role is suitable. The role will include travel to London, East Midlands and East of England, so please bear that in mind again if that part of the role interests you. We would really like to hear from experienced school administrators - school business managers, compliance, IT Managers or school business management consultants who understand the administrative working of schools (both primary and secondary) and multi-academy trusts. But if you don't fall into that list, but think you have something to offer - then please do reach out. Start date We are flexible for the right person - but would really like to have someone in place as soon as possible. Benefits: 30 days annual leave plus bank holidays Stakeholder pension
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: 18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 11, 2024
Seasonal
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: 18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Feb 26, 2022
Contractor
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Details Reference number 185225 Salary £27,130 (Croydon £30,604) Grade Executive Officer Contract type Permanent Business area HMLR - Operations Type of role Administration / Corporate Support Customer Insight Digital Information Technology Operational Delivery Working pattern Full-time Number of posts 1 Location Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West (region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR About the job Summary This is an exciting time to join our Customer Relationship Management (CRM) Team, as we have recently implemented a new CRM system. You will be working at the heart of HM Land Registry's efforts to be more customer focused, which are building on a long and successful track record of meeting customer needs. As an experienced CRM Configuration Support Officer, you will play a critical role in ensuring our new CRM system meets both customer and user needs, while supporting the development of the new system, and in the process gain valuable experience into the workings of a CRM system. Job description You will be responsible for managing all CRM configuration and process documentation and for providing day to day support to the whole of HMLR covering a wide range of technical issues concerning the CRM system. You will support the CRM Configuration Executive in the build, development and implementation of functionality and tools, using your knowledge and expertise to advise and make recommendations for system development. You will play an active role in supporting sprint planning, User Acceptance Testing (UAT) and associated Jira board. Responsibilities To be successful in this role you will have experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation You should be confident to advise and make recommendations as to system capabilities and potential, and possess a basic understanding of HTML Good working knowledge of Office tools, particularly Excel is essential. You should also be able to demonstrate training or accreditation in configurating and/or administrating a CRM system. Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. Please see the attached job description for more information. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Essential: Training or accreditation in configuring and/or administrating a CRM System. Desirable: Experience of using Microsoft Dynamics. Experience of using Microsoft Power Automate. Benefits A great place to work HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. Where difference is celebrated We're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working - exactly what you would expect from a progressive employer. Working for us - What HM Land Registry can offer you Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills. Please enter your qualifications and work history within the online application form. You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential and desirable technical criteria listed on the job description. The Statement of Suitability section (in no more than 1,000 words) should be used to outline your skills and experience for the role and provide details of how you meet the essential experience criteria listed on the job description. In the event of a high volume of applications the panel may pre-sift on the lead criteria - Experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation. The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview. The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don't advertise which strengths are being tested. Candidates may refer to notes within their video interview but they should be used as a prompt only. You should ensure you read the attached Job Description fully before submitting an application. Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications - this is 11:55pm on the advertised date. HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. If you would like further information about the use of your personal data, please click on the link below: Job Applicant Personal Information Any move to HM Land Registry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Philip Rice Email : Recruitment team : Email : Further information If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:
Feb 22, 2022
Full time
Details Reference number 185225 Salary £27,130 (Croydon £30,604) Grade Executive Officer Contract type Permanent Business area HMLR - Operations Type of role Administration / Corporate Support Customer Insight Digital Information Technology Operational Delivery Working pattern Full-time Number of posts 1 Location Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West (region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR About the job Summary This is an exciting time to join our Customer Relationship Management (CRM) Team, as we have recently implemented a new CRM system. You will be working at the heart of HM Land Registry's efforts to be more customer focused, which are building on a long and successful track record of meeting customer needs. As an experienced CRM Configuration Support Officer, you will play a critical role in ensuring our new CRM system meets both customer and user needs, while supporting the development of the new system, and in the process gain valuable experience into the workings of a CRM system. Job description You will be responsible for managing all CRM configuration and process documentation and for providing day to day support to the whole of HMLR covering a wide range of technical issues concerning the CRM system. You will support the CRM Configuration Executive in the build, development and implementation of functionality and tools, using your knowledge and expertise to advise and make recommendations for system development. You will play an active role in supporting sprint planning, User Acceptance Testing (UAT) and associated Jira board. Responsibilities To be successful in this role you will have experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation You should be confident to advise and make recommendations as to system capabilities and potential, and possess a basic understanding of HTML Good working knowledge of Office tools, particularly Excel is essential. You should also be able to demonstrate training or accreditation in configurating and/or administrating a CRM system. Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. Please see the attached job description for more information. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Working Together Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Essential: Training or accreditation in configuring and/or administrating a CRM System. Desirable: Experience of using Microsoft Dynamics. Experience of using Microsoft Power Automate. Benefits A great place to work HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us. Where difference is celebrated We're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working - exactly what you would expect from a progressive employer. Working for us - What HM Land Registry can offer you Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills. Please enter your qualifications and work history within the online application form. You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential and desirable technical criteria listed on the job description. The Statement of Suitability section (in no more than 1,000 words) should be used to outline your skills and experience for the role and provide details of how you meet the essential experience criteria listed on the job description. In the event of a high volume of applications the panel may pre-sift on the lead criteria - Experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation. The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview. The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don't advertise which strengths are being tested. Candidates may refer to notes within their video interview but they should be used as a prompt only. You should ensure you read the attached Job Description fully before submitting an application. Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications - this is 11:55pm on the advertised date. HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. If you would like further information about the use of your personal data, please click on the link below: Job Applicant Personal Information Any move to HM Land Registry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Philip Rice Email : Recruitment team : Email : Further information If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:
Company Description Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation. Chief Operations Office Inmarsat's Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT Job Description Primary role purpose: The Ground Control Systems group (GCS) is one of five groups under the Satellite Control Division (SCD), Chief Operations Officer (COO) area. Responsibilities of GCS include system engineering and operational support duties relevant to Inmarsat's Tracking, Telemetry and Command (TT&C) network, Inmarsat's In-Orbit Test (IOT) infrastructure, Ground Payload Control Systems (GPCS) and several other ground-based subsystems. The group is also responsible for some commercial activities, e.g. the provision of TT&C services during the transfer orbit of newly launched satellites (third-party launch support) for external clients. Going forward, a substantial implementation effort will be required from the group to timely meet specific ground segment and IOT requirements of the Inmarsat-6 satellite programme, followed by GX789 and GX10. As a member of GCS, you will provide technical, operational and programmatic contributions to the core engineering activities of the group (in support of Inmarsat's present and future satellite generations), to the commercial activities such as third-party launch support, and to specific projects such as the planning, preparation, co-ordination and execution of the payload In-Orbit Test campaigns of Inmarsat's newly launched satellites (the first of which is Inmarsat-6 F1 expected to be launched at the end of 2021). The role includes taking up leadership and/or programme management responsibility for specified activities. Key responsibilities of the position: The Senior TTC/IOT Engineer is expected to contribute to (and in some cases lead) in the following areas of work: Provide support to various core engineering and/or operational activities of the GCS group as required to support Inmarsat's present and future satellites, TT&C launch support activities, network upgrades, maintenance activities, ground systems support including on-call etc Participate in the procurement and implementation of Inmarsat and non-Inmarsat TT&C/GPCS/IOT services and equipment including development of requirements, RFP specifications, evaluation of bids, negotiations with selected bidders, monitoring technical and operational aspects of contracts. Evaluate test methods and test results, and participate in factory and on-site acceptance testing for baseband, IF, RF, GPCS, IOT earth station equipment. Perform independent analysis of earth station performance Lead IV&V / Compatibility Testing planning and co-ordination, procedures development and test execution Develop Interface Control Documents (ICDs). Co-ordinate / conduct Integration and Test (I&T) activities of earth station equipment Develop Operations Concept documents (CONOPS) in relevant areas. Develop and maintain link budgets, including accuracy calculations of earth station ranging systems (standard tone ranging and spread-spectrum ranging) Develop Operations and Maintenance plans for on-station routine operations. Ensure training and handover to operations personnel are carried out smoothly. Set up maintenance arrangements as necessary. Develop methods of monitoring earth stations to ensure availability requirements are met For launch and early orbit operations (LEOP) of Inmarsat and non-Inmarsat satellites, support preparations and implementation activities, develop Specialised Operations Plans (SOPs), participate to rehearsals and exercises, provide real-time support during the mission either on-site or at the SCC For the Inmarsat-6 Ground Payload Control System (GPCS) development, provide support to the project and ensure that experience with existing PCS systems is fully made available for the benefit of the new project Planning, preparation, co-ordination and execution of the payload IOT campaigns of the Inmarsat satellites, including: From the Space Segment-provided payload IOT Plans, develop requirements and specifications for future IOT Measurement Systems, and participate in the procurement and implementation of these systems including factory and on-site acceptance testing Develop payload IOT procedures, Sequences of Events (SOEs) and test sequences Lead payload IOT Campaigns preparations and planning including IOT Operations Plan, database preparation, loading of the measurement sequences, on-site IOT procedure validation, IOT rehearsals and all required site logistics Conduct the payload IOT campaigns at selected earth stations (including managing personnel deployment and shifts planning) Support Inmarsat's payload IOT ground infrastructure (including day-to-day operations, maintenance, support, evolution, augmentation and technology refresh). This activity includes interfacing with internal customers and managing the utilisation of the IOT assets Qualifications Essential knowledge and skills: University degree in electrical or electronic engineering or equivalent Satellite communications experience or equivalent abilities, with exposure to earth station RF and IF satellite communications equipment design, implementation and testing, to TT&C ground systems design and operations and to satellite IOT and associated testing; Work experience in mission real-time operational environment Good written and spoken command and communications skills in English Ability to prioritise and to work well under pressure Analytical approach to problems, but prepared to take practical shortcuts when necessary Desirable knowledge and skills: Experience in a multinational team, in international telecommunications environment Knowledge of data communications systems and protocols (TCP/IP in particular) Experience of satellite IOT and associated testing Computer systems, programming and software administration experience Good negotiation skills with customers and suppliers Additional information: The post is based at Inmarsat's headquarters in London, but the Senior TTC/IOT Engineer shall be prepared to travel. Travel can be expected to a variety of Inmarsat facilities worldwide Flexibility on working hours (including on-call support) and ability to support activities with little or no prior notice shall be expected Given the scope and responsibilities of this role, the successful candidate will need to access ITAR controlled information. Successful applicants will therefore be required to provide personal information, including place of birth and all nationalities, to ensure compliance with US export control requirements Additional Information You must be eligible to work in this location advertised. Inmarsat Values: Our values define Inmarsat's culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation. Accountability - taking ownership, getting results and keeping our promises Respect - collaborating, embracing diversity and valuing differences Excellence - creating bold solutions for our customers and putting quality at the heart of everything we do
Jan 04, 2022
Full time
Company Description Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation. Chief Operations Office Inmarsat's Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT Job Description Primary role purpose: The Ground Control Systems group (GCS) is one of five groups under the Satellite Control Division (SCD), Chief Operations Officer (COO) area. Responsibilities of GCS include system engineering and operational support duties relevant to Inmarsat's Tracking, Telemetry and Command (TT&C) network, Inmarsat's In-Orbit Test (IOT) infrastructure, Ground Payload Control Systems (GPCS) and several other ground-based subsystems. The group is also responsible for some commercial activities, e.g. the provision of TT&C services during the transfer orbit of newly launched satellites (third-party launch support) for external clients. Going forward, a substantial implementation effort will be required from the group to timely meet specific ground segment and IOT requirements of the Inmarsat-6 satellite programme, followed by GX789 and GX10. As a member of GCS, you will provide technical, operational and programmatic contributions to the core engineering activities of the group (in support of Inmarsat's present and future satellite generations), to the commercial activities such as third-party launch support, and to specific projects such as the planning, preparation, co-ordination and execution of the payload In-Orbit Test campaigns of Inmarsat's newly launched satellites (the first of which is Inmarsat-6 F1 expected to be launched at the end of 2021). The role includes taking up leadership and/or programme management responsibility for specified activities. Key responsibilities of the position: The Senior TTC/IOT Engineer is expected to contribute to (and in some cases lead) in the following areas of work: Provide support to various core engineering and/or operational activities of the GCS group as required to support Inmarsat's present and future satellites, TT&C launch support activities, network upgrades, maintenance activities, ground systems support including on-call etc Participate in the procurement and implementation of Inmarsat and non-Inmarsat TT&C/GPCS/IOT services and equipment including development of requirements, RFP specifications, evaluation of bids, negotiations with selected bidders, monitoring technical and operational aspects of contracts. Evaluate test methods and test results, and participate in factory and on-site acceptance testing for baseband, IF, RF, GPCS, IOT earth station equipment. Perform independent analysis of earth station performance Lead IV&V / Compatibility Testing planning and co-ordination, procedures development and test execution Develop Interface Control Documents (ICDs). Co-ordinate / conduct Integration and Test (I&T) activities of earth station equipment Develop Operations Concept documents (CONOPS) in relevant areas. Develop and maintain link budgets, including accuracy calculations of earth station ranging systems (standard tone ranging and spread-spectrum ranging) Develop Operations and Maintenance plans for on-station routine operations. Ensure training and handover to operations personnel are carried out smoothly. Set up maintenance arrangements as necessary. Develop methods of monitoring earth stations to ensure availability requirements are met For launch and early orbit operations (LEOP) of Inmarsat and non-Inmarsat satellites, support preparations and implementation activities, develop Specialised Operations Plans (SOPs), participate to rehearsals and exercises, provide real-time support during the mission either on-site or at the SCC For the Inmarsat-6 Ground Payload Control System (GPCS) development, provide support to the project and ensure that experience with existing PCS systems is fully made available for the benefit of the new project Planning, preparation, co-ordination and execution of the payload IOT campaigns of the Inmarsat satellites, including: From the Space Segment-provided payload IOT Plans, develop requirements and specifications for future IOT Measurement Systems, and participate in the procurement and implementation of these systems including factory and on-site acceptance testing Develop payload IOT procedures, Sequences of Events (SOEs) and test sequences Lead payload IOT Campaigns preparations and planning including IOT Operations Plan, database preparation, loading of the measurement sequences, on-site IOT procedure validation, IOT rehearsals and all required site logistics Conduct the payload IOT campaigns at selected earth stations (including managing personnel deployment and shifts planning) Support Inmarsat's payload IOT ground infrastructure (including day-to-day operations, maintenance, support, evolution, augmentation and technology refresh). This activity includes interfacing with internal customers and managing the utilisation of the IOT assets Qualifications Essential knowledge and skills: University degree in electrical or electronic engineering or equivalent Satellite communications experience or equivalent abilities, with exposure to earth station RF and IF satellite communications equipment design, implementation and testing, to TT&C ground systems design and operations and to satellite IOT and associated testing; Work experience in mission real-time operational environment Good written and spoken command and communications skills in English Ability to prioritise and to work well under pressure Analytical approach to problems, but prepared to take practical shortcuts when necessary Desirable knowledge and skills: Experience in a multinational team, in international telecommunications environment Knowledge of data communications systems and protocols (TCP/IP in particular) Experience of satellite IOT and associated testing Computer systems, programming and software administration experience Good negotiation skills with customers and suppliers Additional information: The post is based at Inmarsat's headquarters in London, but the Senior TTC/IOT Engineer shall be prepared to travel. Travel can be expected to a variety of Inmarsat facilities worldwide Flexibility on working hours (including on-call support) and ability to support activities with little or no prior notice shall be expected Given the scope and responsibilities of this role, the successful candidate will need to access ITAR controlled information. Successful applicants will therefore be required to provide personal information, including place of birth and all nationalities, to ensure compliance with US export control requirements Additional Information You must be eligible to work in this location advertised. Inmarsat Values: Our values define Inmarsat's culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation. Accountability - taking ownership, getting results and keeping our promises Respect - collaborating, embracing diversity and valuing differences Excellence - creating bold solutions for our customers and putting quality at the heart of everything we do
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Dec 09, 2021
Full time
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department: