L&Q
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
Business Analyst - Process & Solution Design Business Analyst Job title: Business Analyst - Process & Solution Design Contract: Permanent, Full Time Location: Reporting office Stratford, London, E15 or Manchester, M33 Persona: Agile, Office based 20-40% dependant on business needs Salary: London Weighted: £53,500 - £57,000 pa dependant on experience and location Regional - Outside London £46,500 - £50,500 pa dependant on experience and location Interviews will be held on 30 th April 2024 and 1 st May 2024 via Microsoft Teams Closing date for all applications: 24 th April 2024 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers. The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements. You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed. If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy. You will be responsible for: Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group. You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes. You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology. Managing relationships and influencing business and technical stakeholders. Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems. You will be involved in: Completing as-is discovery work and documenting how our current processes work Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements. Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples) Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream's methodology within the Transformation Programme Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design Supporting the implementation of the Finance Management and Housing Management Systems Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles Supporting end to end journey mapping and the delivery of interim workaround solutions. Skills and Experience: Business Analysis - Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q's size Business Transformation - Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies Problem Solving - Must be able to demonstrate robust problem solving, and highly effective business analysis skills Continuous Improvement & Process Design - Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme Communications and Influencing - Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function Sector-specific knowledge - A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn. Salary & Benefits We offer a competitive annual salary with an additional benefits package including: Remote working - up to 80% Flexible working arrangements Strong family friendly policies Robust Learning & Development Annual leave starting from 26 days plus bank holiday Excellent Pension Scheme - double contribution up to 6% Annual Bonus subject to group performance Generous non-contributory life Assurance Great places to work certified 2022 Best Workplaces for Women - ranked 18 in the UK L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of. If you are interested in this role and have the experience required, then why not apply today! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you are interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable . click apply for full job details
Digitek Resourcing Ltd T/A DigiTech Resourcing
Big Data Engineer · Financial Market Sector · £65-75k PA · London offices / Hybrid working Intro context: Are you looking to work in an increasingly competitive market? With data being essential to improving business decisions in providing customer service. Through strategic data, we want to establish a strong data platform that meets the data provisioning needs of consumers. through a cloud first approach, we're able to provide on demand performance and reduce time to market applying solid methodologies and automation. Reporting to the Senior Data Engineering Lead. The role requires interaction with all areas of the Business and close collaboration with other IT departments. KEY RESPONSIBILITIES & ACCOUNTABILITIES ·Translate raw data into usable datasets to support business requirements. ·Deliver robust, high-performing and scalable solutions for loading, transforming and processing company data. ·Develop adhering to the current development best practices whilst contributing to the continual improvement of these practices. ·Maintain formal data and metadata structures (lineage) to support integrity and searchability of information via a data dictionary. ·Provide handover documentation for delivered solutions. ·Working collaboratively with: ·the data engineer lead to understanding policy and strategies ·our data architect to define and build data marts ·our data platform team to ensure high level of performance and provide support for delivered solutions ·Provide consultation to Project Managers, Business Analysts and Managers around current processes, best practices and ideas to solve business challenges In addition, this will: · Reduce Costs and Grow our business - Proactively identify and act on opportunities to reduce waste, improve efficiency, increase productivity and grow our business. · Play my part in embedding the Blueprint Behaviours and put the customer at the centre of everything we do - Actively ensure the behaviours we have committed to as an organisation are demonstrated, reinforced and recognised in my own area of influence · Risk Management - Identify, assess, document, manage, escalate and report the risks associated with my role and business area, ensuring an appropriate control environment Foundational skills: ·Deliver high-performing and scalable data pipelines for loading, transforming and processing structured and semi structured data using near real time and batch processing connecting to multiple data sources and populating multiple targets on-prem and cloud. ·Working collaboratively with: oOur Principal and Lead data engineer to understanding policy and strategies oour Data Architect to define and build data marts oour Data Platform team to ensure high level of performance and provide support for delivered solutions. Note: Support for delivered solutions will fall in remit of RUN team but support skills are expected to continue Level 1 to Level 3 for a period of time. ·Provide handover documentation for delivered solutions and consultation to Project Managers, Business Analysts and Managers around current processes and ideas to solve business challenges Development focused skills: ·Ensure adherence to current development best practices and active contribution to the evolution of setting standards and improve development methodologies ·Maintain formal data and metadata structures (lineage) to support integrity and searchability of information via a data dictionary ·Create re-usable metadata driven data pipelines which can be leveraged for future development. ·Strong knowledge and 3+ years development experience of Big Data technologies such as Nifi, Azure Data Factory, Hive, Spark, Kafka, HBase ·5+ years' Experience of end-to-end implementation of Data Engineering and Analytics over a Cloud infrastructure, preferably with Azure. Technically versatile with Azure offerings including Databricks or Spark, Azure Data Factory, Blob storage, Azure Data Lake ·Experience developing data pipelines using agile & DevOps. ·Strong troubleshooting, performance tuning, Security awareness APPLICATION OF KNOWLEDGE, PROBLEM SOLVING & INNOVATION Ensure all data transformations are recorded to support data lineage. ·Continue research and learning of data engineering tool and capabilities to improve the time to market and maintainability of the data solutions. ·Challenge status quo and explore alternatives. ·Understand and apply regulatory and compliance considerations to all data processing solutions, GDPR and PCI. ·Contribute to Agile ALM including refinement, planning, release and retrospective sessions ·Promote and emphasize a test strong framework and automation to support CI and CD Embraces and drives a continuous learning culture where the development of new skills and knowledge is paramount to the success of their role and career. In particular, a strong focus around data governance. INTERACTION/INTERPERSONAL SKILLS ·Sharing knowledge and experience with Data Engineers. ·Liaise with Data Integration Engineers, Data Engineers and Data architect to improve solution design. ·Communicate changes through Change Management processes ·Escalate issues, delays and concerns to the Data Engineer Lead and relevant Business stakeholders Occasional travel to other sites to engage with business analysts in understanding their requirements working conditions ·37.5 hours per week. Based in London with occasional attendance in other locations as and when required ·Owing to present Covid restrictions this role will need the candidate working remotely from home interim. Necessary guidance, equipment and accesses will be provided Next steps - how to apply? If this is something you wish to be considered for? Or require more information about the role? Please Apply now.
Big Data Engineer · Financial Market Sector · £65-75k PA · London offices / Hybrid working Intro context: Are you looking to work in an increasingly competitive market? With data being essential to improving business decisions in providing customer service. Through strategic data, we want to establish a strong data platform that meets the data provisioning needs of consumers. through a cloud first approach, we're able to provide on demand performance and reduce time to market applying solid methodologies and automation. Reporting to the Senior Data Engineering Lead. The role requires interaction with all areas of the Business and close collaboration with other IT departments. KEY RESPONSIBILITIES & ACCOUNTABILITIES ·Translate raw data into usable datasets to support business requirements. ·Deliver robust, high-performing and scalable solutions for loading, transforming and processing company data. ·Develop adhering to the current development best practices whilst contributing to the continual improvement of these practices. ·Maintain formal data and metadata structures (lineage) to support integrity and searchability of information via a data dictionary. ·Provide handover documentation for delivered solutions. ·Working collaboratively with: ·the data engineer lead to understanding policy and strategies ·our data architect to define and build data marts ·our data platform team to ensure high level of performance and provide support for delivered solutions ·Provide consultation to Project Managers, Business Analysts and Managers around current processes, best practices and ideas to solve business challenges In addition, this will: · Reduce Costs and Grow our business - Proactively identify and act on opportunities to reduce waste, improve efficiency, increase productivity and grow our business. · Play my part in embedding the Blueprint Behaviours and put the customer at the centre of everything we do - Actively ensure the behaviours we have committed to as an organisation are demonstrated, reinforced and recognised in my own area of influence · Risk Management - Identify, assess, document, manage, escalate and report the risks associated with my role and business area, ensuring an appropriate control environment Foundational skills: ·Deliver high-performing and scalable data pipelines for loading, transforming and processing structured and semi structured data using near real time and batch processing connecting to multiple data sources and populating multiple targets on-prem and cloud. ·Working collaboratively with: oOur Principal and Lead data engineer to understanding policy and strategies oour Data Architect to define and build data marts oour Data Platform team to ensure high level of performance and provide support for delivered solutions. Note: Support for delivered solutions will fall in remit of RUN team but support skills are expected to continue Level 1 to Level 3 for a period of time. ·Provide handover documentation for delivered solutions and consultation to Project Managers, Business Analysts and Managers around current processes and ideas to solve business challenges Development focused skills: ·Ensure adherence to current development best practices and active contribution to the evolution of setting standards and improve development methodologies ·Maintain formal data and metadata structures (lineage) to support integrity and searchability of information via a data dictionary ·Create re-usable metadata driven data pipelines which can be leveraged for future development. ·Strong knowledge and 3+ years development experience of Big Data technologies such as Nifi, Azure Data Factory, Hive, Spark, Kafka, HBase ·5+ years' Experience of end-to-end implementation of Data Engineering and Analytics over a Cloud infrastructure, preferably with Azure. Technically versatile with Azure offerings including Databricks or Spark, Azure Data Factory, Blob storage, Azure Data Lake ·Experience developing data pipelines using agile & DevOps. ·Strong troubleshooting, performance tuning, Security awareness APPLICATION OF KNOWLEDGE, PROBLEM SOLVING & INNOVATION Ensure all data transformations are recorded to support data lineage. ·Continue research and learning of data engineering tool and capabilities to improve the time to market and maintainability of the data solutions. ·Challenge status quo and explore alternatives. ·Understand and apply regulatory and compliance considerations to all data processing solutions, GDPR and PCI. ·Contribute to Agile ALM including refinement, planning, release and retrospective sessions ·Promote and emphasize a test strong framework and automation to support CI and CD Embraces and drives a continuous learning culture where the development of new skills and knowledge is paramount to the success of their role and career. In particular, a strong focus around data governance. INTERACTION/INTERPERSONAL SKILLS ·Sharing knowledge and experience with Data Engineers. ·Liaise with Data Integration Engineers, Data Engineers and Data architect to improve solution design. ·Communicate changes through Change Management processes ·Escalate issues, delays and concerns to the Data Engineer Lead and relevant Business stakeholders Occasional travel to other sites to engage with business analysts in understanding their requirements working conditions ·37.5 hours per week. Based in London with occasional attendance in other locations as and when required ·Owing to present Covid restrictions this role will need the candidate working remotely from home interim. Necessary guidance, equipment and accesses will be provided Next steps - how to apply? If this is something you wish to be considered for? Or require more information about the role? Please Apply now.