Mission Creating an environment where all hxers can thrive and perform to the limit of their potential has always been incredibly important to our Founders; our success is built on our market- defining product instinct and vision, but also the outsize achievements of our incredible people. In addition to building a world-leading enterprise product, we want to build a world-leading company. The shared mission of our central functions team is to be the backbone enablinghxand it's people to deliver greatness'. hyperexponential is an innovative, high-growth, data-driven company and it needs enablement functions to match. The Central Functions at hyperexponential are: 1. Employee centric: Our policies, processes and practices empower hxers with the tools and skills they need to do their best work and support a high-performance culture of self-motivated success. 2. Commercially astute: We collaborate with all business functions ensuring our work is deeply informed by the customer & commercial implications, and contribute directly to the company's strategic goals. 3. Technology & Data driven: We adopt the latest cloud technologies and automation to ensure all our work is scalable, efficient and well controlled. We use data and insights to inform decision making and support a culture of continuous improvement. 4. Forward-Looking: We proactively anticipate future business needs, strategically preparing the groundwork on which the company can build sustainable growth. 5. Growth-Minded: We value feedback and learning and embrace challenges as opportunities for personal and organizational development, fostering a culture of resilience and curiosity. Mission of the Legal Function: This new function will drive growth for the company by strategically partnering with senior leaders across all functions to provide business savvy legal advice. Our work goes deeper than traditional legal, risk and compliance departments as we empower decision-makers with customer and employee centric, practical support that illuminates the path to sustainable value creation, ensuring they can navigate the future with confidence. The Head of Legal will play a pivotal role in shaping and executing our strategy, ensuring the alignment of our policies, processes and practices with the company's mission, values, and growth aims. This position requires an experienced legal professional with a proven track record in building and scaling operations in fast-paced, high-growth environments Your Mission as Head of Legal In this newly created role your mission will be: Partnering with business leaders: Engage directly with our leaders in the business and provide specialist support across the business to promote efficient and sound business processes and practices, risk-informed decision-making, effective risk mitigation, accountability and compliance with relevant regulations and policies; Strategically managing risk to protect the business's key assets: Develop a maturity framework for the effective management of business, technology and information risks, issues and opportunities and own the roadmap to deliver results; and Creating scalable operations that align to our culture and values : Design and build the policies, processes and practices to manage commercial contracts (customer, partner, vendor, employee etc) and cross functional programmes in your remit. This role offers a unique chance for professional growth, providing high levels of ownership, flexibility and the opportunity to make a significant impact. You will gain a deep understanding of all aspects of a rapidly growing international technology business and work collaboratively with senior leaders across the company. This is a new speciality within Central Functions and you will work directly for our Chief Operating Officer, Emma Kelly. This is a rare opportunity to assume responsibility for a function that is still nascent, yet generate impact across the whole company. For the right person, this is an exceptional path for personal professional development, within a business with an exceptional track-record and trajectory to becoming a world-leading business with a multi-billion dollar enterprise value. Key Responsibilities This is an outstanding opportunity for a strong, business-orientated legal practitioner to play a significant role as the first legal appointment at the company. Given this is a new department, the ideal candidate will be instrumental in defining and shaping the role's responsibilities, aligning them with our evolving business needs and strategic vision. We anticipate the following areas of responsibility to be key: Legal, risk and compliance: Develop and implement a comprehensive program of work that aligns with our overall business goals and risk tolerance As sole legal counsel, you will oversee all legal matters, provide strategic legal advice, and ensure compliance with relevant laws and regulations Develop and implement policies and procedures to ensure the company's compliance with applicable laws and regulations across all markets we operate in Partner closely with teams across the business to ensure that legal and risk considerations are integrated into all aspects of the business Manage contract review for all commercial contracts (Customer, supplier, partner, employment etc) IT and Informational Security: Oversight of Information Security, including management of the Information Security Manager and our outsourced Managed Services Provider for IT Programme management: Manage expectations of key internal stakeholders and provide employee education for key programmes for which you are responsible Oversee management of vendor lifecycle; from due diligence to ongoing compliance monitoring, ensuring all partners meet our requirements on compliance, data privacy, and cost-effectiveness. Working with other stakeholders, support the development and roll out of ESG related programmes, with a focus on governance, including policies, procedures, KPIs and reporting frameworks, ensuring compliance with applicable regulations Company secretarial: Establish internal company secretarial support and/or manage outsource provider Administer employee incentive schemes Process Improvement and System Implementation: Be an advocate of the broader Function's goal for continuous improvement using data and system automation, including the adoption of new tools to support risk and compliance. Key Requirements: Legal Background: 6-10 years post qualification with a mix of law firm and in house experience Experience as a legal professional in technology or related industries, ideally in a company experiencing significant rapid growth Experience in information security, intellectual property, data protection and privacy Leadership and Management: Proven ability to provide strategic legal advice to senior executives and C-Suite Ability to develop and deliver training programs to educate employees on legal and compliance matters, fostering a culture of awareness and adherence. Excellent communication skills (written and verbal) for effective team collaboration, capable of building strong relationships at all levels and conveying complex topics to diverse audiences within the organisation and proven ability to collaborate with cross-functional teams, including finance, IT, operations, and human resources. Experience managing outside counsel or outside consultants Risk Management & Regulatory Compliance: Ability to develop and implement risk management frameworks. In-depth knowledge of relevant laws and regulations in the technology sector. Proven track record of ensuring company compliance with industry standards and managing major certification or assessment efforts Familiarity with conducting internal reviews and implementing corrective actions. Contract Negotiation and Drafting: Extensive experience in negotiating and drafting various contracts, including technology agreements, licensing agreements, and data privacy contracts. Ability to balance legal requirements with business aims. Interview Process Initial call with our Talent team Interview with Hiring Manager Case Study interview Values interview Offer
Apr 18, 2024
Full time
Mission Creating an environment where all hxers can thrive and perform to the limit of their potential has always been incredibly important to our Founders; our success is built on our market- defining product instinct and vision, but also the outsize achievements of our incredible people. In addition to building a world-leading enterprise product, we want to build a world-leading company. The shared mission of our central functions team is to be the backbone enablinghxand it's people to deliver greatness'. hyperexponential is an innovative, high-growth, data-driven company and it needs enablement functions to match. The Central Functions at hyperexponential are: 1. Employee centric: Our policies, processes and practices empower hxers with the tools and skills they need to do their best work and support a high-performance culture of self-motivated success. 2. Commercially astute: We collaborate with all business functions ensuring our work is deeply informed by the customer & commercial implications, and contribute directly to the company's strategic goals. 3. Technology & Data driven: We adopt the latest cloud technologies and automation to ensure all our work is scalable, efficient and well controlled. We use data and insights to inform decision making and support a culture of continuous improvement. 4. Forward-Looking: We proactively anticipate future business needs, strategically preparing the groundwork on which the company can build sustainable growth. 5. Growth-Minded: We value feedback and learning and embrace challenges as opportunities for personal and organizational development, fostering a culture of resilience and curiosity. Mission of the Legal Function: This new function will drive growth for the company by strategically partnering with senior leaders across all functions to provide business savvy legal advice. Our work goes deeper than traditional legal, risk and compliance departments as we empower decision-makers with customer and employee centric, practical support that illuminates the path to sustainable value creation, ensuring they can navigate the future with confidence. The Head of Legal will play a pivotal role in shaping and executing our strategy, ensuring the alignment of our policies, processes and practices with the company's mission, values, and growth aims. This position requires an experienced legal professional with a proven track record in building and scaling operations in fast-paced, high-growth environments Your Mission as Head of Legal In this newly created role your mission will be: Partnering with business leaders: Engage directly with our leaders in the business and provide specialist support across the business to promote efficient and sound business processes and practices, risk-informed decision-making, effective risk mitigation, accountability and compliance with relevant regulations and policies; Strategically managing risk to protect the business's key assets: Develop a maturity framework for the effective management of business, technology and information risks, issues and opportunities and own the roadmap to deliver results; and Creating scalable operations that align to our culture and values : Design and build the policies, processes and practices to manage commercial contracts (customer, partner, vendor, employee etc) and cross functional programmes in your remit. This role offers a unique chance for professional growth, providing high levels of ownership, flexibility and the opportunity to make a significant impact. You will gain a deep understanding of all aspects of a rapidly growing international technology business and work collaboratively with senior leaders across the company. This is a new speciality within Central Functions and you will work directly for our Chief Operating Officer, Emma Kelly. This is a rare opportunity to assume responsibility for a function that is still nascent, yet generate impact across the whole company. For the right person, this is an exceptional path for personal professional development, within a business with an exceptional track-record and trajectory to becoming a world-leading business with a multi-billion dollar enterprise value. Key Responsibilities This is an outstanding opportunity for a strong, business-orientated legal practitioner to play a significant role as the first legal appointment at the company. Given this is a new department, the ideal candidate will be instrumental in defining and shaping the role's responsibilities, aligning them with our evolving business needs and strategic vision. We anticipate the following areas of responsibility to be key: Legal, risk and compliance: Develop and implement a comprehensive program of work that aligns with our overall business goals and risk tolerance As sole legal counsel, you will oversee all legal matters, provide strategic legal advice, and ensure compliance with relevant laws and regulations Develop and implement policies and procedures to ensure the company's compliance with applicable laws and regulations across all markets we operate in Partner closely with teams across the business to ensure that legal and risk considerations are integrated into all aspects of the business Manage contract review for all commercial contracts (Customer, supplier, partner, employment etc) IT and Informational Security: Oversight of Information Security, including management of the Information Security Manager and our outsourced Managed Services Provider for IT Programme management: Manage expectations of key internal stakeholders and provide employee education for key programmes for which you are responsible Oversee management of vendor lifecycle; from due diligence to ongoing compliance monitoring, ensuring all partners meet our requirements on compliance, data privacy, and cost-effectiveness. Working with other stakeholders, support the development and roll out of ESG related programmes, with a focus on governance, including policies, procedures, KPIs and reporting frameworks, ensuring compliance with applicable regulations Company secretarial: Establish internal company secretarial support and/or manage outsource provider Administer employee incentive schemes Process Improvement and System Implementation: Be an advocate of the broader Function's goal for continuous improvement using data and system automation, including the adoption of new tools to support risk and compliance. Key Requirements: Legal Background: 6-10 years post qualification with a mix of law firm and in house experience Experience as a legal professional in technology or related industries, ideally in a company experiencing significant rapid growth Experience in information security, intellectual property, data protection and privacy Leadership and Management: Proven ability to provide strategic legal advice to senior executives and C-Suite Ability to develop and deliver training programs to educate employees on legal and compliance matters, fostering a culture of awareness and adherence. Excellent communication skills (written and verbal) for effective team collaboration, capable of building strong relationships at all levels and conveying complex topics to diverse audiences within the organisation and proven ability to collaborate with cross-functional teams, including finance, IT, operations, and human resources. Experience managing outside counsel or outside consultants Risk Management & Regulatory Compliance: Ability to develop and implement risk management frameworks. In-depth knowledge of relevant laws and regulations in the technology sector. Proven track record of ensuring company compliance with industry standards and managing major certification or assessment efforts Familiarity with conducting internal reviews and implementing corrective actions. Contract Negotiation and Drafting: Extensive experience in negotiating and drafting various contracts, including technology agreements, licensing agreements, and data privacy contracts. Ability to balance legal requirements with business aims. Interview Process Initial call with our Talent team Interview with Hiring Manager Case Study interview Values interview Offer
F&B Wedding Supervisor Fixed Term, Part Time Rufford Abbey Primary Objectives for the Weddings & Events F&B Supervisor Position will be: To supervise the day to day operation and running of all weddings and events in order to maximise profitability in line with the company business plan. Working with the sales team to deliver the highest level of customer service to the client and their guests Supervising the f&b team and leading them to deliver our clients chosen weddings or events package To maximise the secondary spend opportunities where possible maximising the potential with good visual merchandising and sufficient stock and products To ensure the highest possible standards of Health & Safety and legislative compliance. Will be required to cover operational rotas as and when required to ensure a consistent/seamless service. The Mill Manager will focus day to day on the following tasks: Ensure through the seasonality of the year there is a planned approach and appropriate number of pop ups available to stimulate interest, demand and maximise all revenue. Structured weekly review of day to day operations and the performance of take away pop ups with staff. To ensure all Health & Safety/HACCAP procedures and responsibilities are carried out at all times. (including Covid 19 measures to ensure the safety of staff and visitors at all times). Ensure an exemplary level of service is delivered to all customers at every interaction with a positive offer of upsell at every opportunity. To ensure all outlets consistently deliver an efficient and effective catering service at all times, taking into consideration seasonality and the requirements of each customer. To assist the F&B Manager in providing appropriate staff training, for staff working within the wedding and events venue. Along with enforcing completion of Human focus (or equivalent) training for all staff, so that it is current during their active employment. Ensure that the current company financial regulations are adhered to including PDQ transactions / cash/ ordering, shift reconciliations and invoice processing at all times. Ensure staff understand, observe and implement matters relating to licensing laws & ensure all areas receive regular cleaning duties as required, meeting appropriate statutory compliance at all times. To undertake any other duties as may be required by the F&B Manager to ensure that the business objectives of the contract are achieved. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
Apr 18, 2024
Full time
F&B Wedding Supervisor Fixed Term, Part Time Rufford Abbey Primary Objectives for the Weddings & Events F&B Supervisor Position will be: To supervise the day to day operation and running of all weddings and events in order to maximise profitability in line with the company business plan. Working with the sales team to deliver the highest level of customer service to the client and their guests Supervising the f&b team and leading them to deliver our clients chosen weddings or events package To maximise the secondary spend opportunities where possible maximising the potential with good visual merchandising and sufficient stock and products To ensure the highest possible standards of Health & Safety and legislative compliance. Will be required to cover operational rotas as and when required to ensure a consistent/seamless service. The Mill Manager will focus day to day on the following tasks: Ensure through the seasonality of the year there is a planned approach and appropriate number of pop ups available to stimulate interest, demand and maximise all revenue. Structured weekly review of day to day operations and the performance of take away pop ups with staff. To ensure all Health & Safety/HACCAP procedures and responsibilities are carried out at all times. (including Covid 19 measures to ensure the safety of staff and visitors at all times). Ensure an exemplary level of service is delivered to all customers at every interaction with a positive offer of upsell at every opportunity. To ensure all outlets consistently deliver an efficient and effective catering service at all times, taking into consideration seasonality and the requirements of each customer. To assist the F&B Manager in providing appropriate staff training, for staff working within the wedding and events venue. Along with enforcing completion of Human focus (or equivalent) training for all staff, so that it is current during their active employment. Ensure that the current company financial regulations are adhered to including PDQ transactions / cash/ ordering, shift reconciliations and invoice processing at all times. Ensure staff understand, observe and implement matters relating to licensing laws & ensure all areas receive regular cleaning duties as required, meeting appropriate statutory compliance at all times. To undertake any other duties as may be required by the F&B Manager to ensure that the business objectives of the contract are achieved. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Apr 18, 2024
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Senior Technical Officer - Commercial Wallfields, Hertfordshire (hybrid working and travel across the area) The Organisation East Herts Council (EHC) supports a population of around 150,000 people across 480 square miles on the east of Hertfordshire. We re a small council with big ambitions, and we strive to provide the businesses and residents of East Hertfordshire with a prosperous and sustainable future, with communities at the heart of all our work. We are now looking for a Senior Technical Officer to join our team on a full-time, permanent basis. The Benefits - Salary of £38,912 - £42,107 pro rata (including £689 local weighting) - Local Government pension scheme - 26-29 days annual leave, rising to 34 days with 5 years' local government service - Employee well-being programme - Access to Occupational Health Scheme - Discounts at local leisure centres - Free parking This is the perfect opportunity for a qualified environmental health professional with project management experience and EHRB registration to make a real difference to our area. You ll have the chance to grow and develop with our professional development prospects, as well as benefitting from hybrid and flexible working options, and real chances to enhance your work/life balance! So, if you re ready to advance your environmental career with our vital organisation, we d love to hear from you. The Role As a Senior Technical Officer, you will deliver our food hygiene inspection programme across the district. Specifically, you will look into reports of violations of food safety and health and safety regulations, private water supply issues, environmental health licensing, and infectious disease control. You will also assist with other health protection functions such as workplace inspections, accident investigations, infectious disease control, water supply sampling, and licensing. Working on a range of projects, you will help to shape and improve our services whilst positively impacting environmental controls across the area. Additionally, you will work within established procedures, undertaking enforcement ranging from informal action, to issuing written warnings and formal notices, to conducting interviews under PACE and preparing prosecution files. About You To be considered as a Senior Technical Officer, you will need: - Significant experience in Environmental Health practice with evidence of the practical implementation of specialist knowledge - Project management experience - Experience of summarising technical and complex information to produce briefing notes for elected members and senior managers - A certificate of registration with the Environmental Health Registration Board (EHRB) for the Higher Certificate in Food Control - A Level 3 certificate (or equivalent) in the inspection and licensing of animal activities - A full, valid driving licence and access to a suitable motor vehicle The closing date for this vacancy is the 3rd May 2024. Other organisations might call this role Food Safety Officer, Hygiene Officer, HS&E Officer, Environmental Health Officer, Health and Safety Officer, H&S Officer, HSE Officer, or HS&E Co-ordinator. EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity. So, if you d like to advance your career as a Senior Technical Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 18, 2024
Full time
Senior Technical Officer - Commercial Wallfields, Hertfordshire (hybrid working and travel across the area) The Organisation East Herts Council (EHC) supports a population of around 150,000 people across 480 square miles on the east of Hertfordshire. We re a small council with big ambitions, and we strive to provide the businesses and residents of East Hertfordshire with a prosperous and sustainable future, with communities at the heart of all our work. We are now looking for a Senior Technical Officer to join our team on a full-time, permanent basis. The Benefits - Salary of £38,912 - £42,107 pro rata (including £689 local weighting) - Local Government pension scheme - 26-29 days annual leave, rising to 34 days with 5 years' local government service - Employee well-being programme - Access to Occupational Health Scheme - Discounts at local leisure centres - Free parking This is the perfect opportunity for a qualified environmental health professional with project management experience and EHRB registration to make a real difference to our area. You ll have the chance to grow and develop with our professional development prospects, as well as benefitting from hybrid and flexible working options, and real chances to enhance your work/life balance! So, if you re ready to advance your environmental career with our vital organisation, we d love to hear from you. The Role As a Senior Technical Officer, you will deliver our food hygiene inspection programme across the district. Specifically, you will look into reports of violations of food safety and health and safety regulations, private water supply issues, environmental health licensing, and infectious disease control. You will also assist with other health protection functions such as workplace inspections, accident investigations, infectious disease control, water supply sampling, and licensing. Working on a range of projects, you will help to shape and improve our services whilst positively impacting environmental controls across the area. Additionally, you will work within established procedures, undertaking enforcement ranging from informal action, to issuing written warnings and formal notices, to conducting interviews under PACE and preparing prosecution files. About You To be considered as a Senior Technical Officer, you will need: - Significant experience in Environmental Health practice with evidence of the practical implementation of specialist knowledge - Project management experience - Experience of summarising technical and complex information to produce briefing notes for elected members and senior managers - A certificate of registration with the Environmental Health Registration Board (EHRB) for the Higher Certificate in Food Control - A Level 3 certificate (or equivalent) in the inspection and licensing of animal activities - A full, valid driving licence and access to a suitable motor vehicle The closing date for this vacancy is the 3rd May 2024. Other organisations might call this role Food Safety Officer, Hygiene Officer, HS&E Officer, Environmental Health Officer, Health and Safety Officer, H&S Officer, HSE Officer, or HS&E Co-ordinator. EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity. So, if you d like to advance your career as a Senior Technical Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Company Overview With a legacy spanning more than two decades, our client has been at the forefront of providing indispensable tools to the scientific community, enabling accelerated breakthroughs in vital areas such as cancer, neurological disorders, infectious diseases, and metabolic disorders. Job Summary Our client is in search of a seasoned Business Development Manager to bolster strategic partnerships and propel revenue growth within the life sciences sector. The ideal candidate will bring a wealth of experience in Business Development, Sales, or Licensing roles, with a focus on spearheading commercial negotiations and fostering relationships with platform developers, diagnostic firms, biotech enterprises, and pharmaceutical corporations. Key Responsibilities: Strategic Partnership Cultivation: Collaborate seamlessly with the Business Development and Sales teams to identify, prioritize, and pursue strategic collaboration opportunities with diagnostic, biotech, and pharmaceutical entities. Leverage our client's diverse product portfolio, expertise, and innovative capabilities to foster mutually beneficial partnerships and drive innovation in commercial research, diagnostics, and companion diagnostics domains. Market Analysis and Opportunity Evaluation: Conduct comprehensive market analyses and due diligence to assess potential partnership prospects and align them with our client's strategic goals. Stay abreast of emerging trends, customer requirements, and technological advancements in the life sciences realm to inform strategic decision-making and seize new opportunities. Commercial Negotiation and Implementation: Lead the negotiation and execution of commercial licensing agreements and strategic partnerships for research reagents, diagnostic assays, and companion diagnostics, ensuring alignment with business objectives, regulatory standards, and industry best practices. Collaborate closely with key stakeholders including Sales, Legal, and Finance to structure and negotiate licensing agreements conducive to driving sustained customer engagement, encompassing aspects such as pricing, royalties, milestone payments, and collaborative R&D initiatives. Team Collaboration and Nurturing: Forge effective partnerships within the Business Development team and across functional units to deliver tangible results and meet organizational objectives. Offer guidance and support to team members, fostering a culture of excellence, innovation, and customer-centricity. Qualifications Bachelor's degree in life sciences, business administration, or a related field. Minimum of 5 years of progressive experience in business development, sales, or licensing roles within the life sciences sector. Demonstrated expertise in leading commercial negotiations and structuring intricate agreements. Possess strong strategic acumen, analytical capabilities, and business proficiency. Excellent interpersonal, communication, and relationship-building skills. In-depth understanding of commercial research, diagnostics, and companion diagnostics markets. Additional Information Recognizing that benefits are not one-size-fits-all, our client offers a flexible benefits package tailored to meet your individual needs, supporting your financial, physical, and emotional well-being. This includes perks such as 18 weeks of fully paid maternity leave, 6 weeks of fully paid paternity leave, as well as highly flexible working arrangements and more. Additionally, your professional development is integral, You will have the opportunity to grow alongside other talented individuals in unexpected ways. When diverse talents come together, extraordinary achievements unfold. Here, you will thrive in a supportive environment where you are encouraged to be your authentic self.
Apr 18, 2024
Full time
Company Overview With a legacy spanning more than two decades, our client has been at the forefront of providing indispensable tools to the scientific community, enabling accelerated breakthroughs in vital areas such as cancer, neurological disorders, infectious diseases, and metabolic disorders. Job Summary Our client is in search of a seasoned Business Development Manager to bolster strategic partnerships and propel revenue growth within the life sciences sector. The ideal candidate will bring a wealth of experience in Business Development, Sales, or Licensing roles, with a focus on spearheading commercial negotiations and fostering relationships with platform developers, diagnostic firms, biotech enterprises, and pharmaceutical corporations. Key Responsibilities: Strategic Partnership Cultivation: Collaborate seamlessly with the Business Development and Sales teams to identify, prioritize, and pursue strategic collaboration opportunities with diagnostic, biotech, and pharmaceutical entities. Leverage our client's diverse product portfolio, expertise, and innovative capabilities to foster mutually beneficial partnerships and drive innovation in commercial research, diagnostics, and companion diagnostics domains. Market Analysis and Opportunity Evaluation: Conduct comprehensive market analyses and due diligence to assess potential partnership prospects and align them with our client's strategic goals. Stay abreast of emerging trends, customer requirements, and technological advancements in the life sciences realm to inform strategic decision-making and seize new opportunities. Commercial Negotiation and Implementation: Lead the negotiation and execution of commercial licensing agreements and strategic partnerships for research reagents, diagnostic assays, and companion diagnostics, ensuring alignment with business objectives, regulatory standards, and industry best practices. Collaborate closely with key stakeholders including Sales, Legal, and Finance to structure and negotiate licensing agreements conducive to driving sustained customer engagement, encompassing aspects such as pricing, royalties, milestone payments, and collaborative R&D initiatives. Team Collaboration and Nurturing: Forge effective partnerships within the Business Development team and across functional units to deliver tangible results and meet organizational objectives. Offer guidance and support to team members, fostering a culture of excellence, innovation, and customer-centricity. Qualifications Bachelor's degree in life sciences, business administration, or a related field. Minimum of 5 years of progressive experience in business development, sales, or licensing roles within the life sciences sector. Demonstrated expertise in leading commercial negotiations and structuring intricate agreements. Possess strong strategic acumen, analytical capabilities, and business proficiency. Excellent interpersonal, communication, and relationship-building skills. In-depth understanding of commercial research, diagnostics, and companion diagnostics markets. Additional Information Recognizing that benefits are not one-size-fits-all, our client offers a flexible benefits package tailored to meet your individual needs, supporting your financial, physical, and emotional well-being. This includes perks such as 18 weeks of fully paid maternity leave, 6 weeks of fully paid paternity leave, as well as highly flexible working arrangements and more. Additionally, your professional development is integral, You will have the opportunity to grow alongside other talented individuals in unexpected ways. When diverse talents come together, extraordinary achievements unfold. Here, you will thrive in a supportive environment where you are encouraged to be your authentic self.
Summary Job Description for Technology Commercialisation Manager: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Support the delivery and management of NNL's innovation portfolio, promoting an innovative culture across the business to ensure NNL can deliver nuclear science that benefits society. The Technology Commercialisation Manager is responsible for the successful delivery of the Innovation agenda across NNL. This includes evaluating funding applications for innovation projects, running innovation competitions and building relationships with stakeholders across the business. This role requires an enthusiastic, pragmatic and flexible approach to driving engagement with the innovation agenda. The location is flexible, can be based in Warrington or Workington. Main Responsibilities Main Responsibiites for Technology Commercialisation Manager: Critically assess ideas and award funding to commercially viable opportunities submitted from within NNL. Develop, protect, manage and exploit the knowledge and intellectual property arising from the research of NNL. Propose and manage the route to commercialisation for specific projects, developing the business case and value proposition of a technology, and actively market those to prospective customers. This may include handover to business units, licensing or spin out companies. Produce high quality business reports and information to be communicated internally and externally. Build trusting partnerships with colleagues across NNL to help nurture an innovative culture. Develop and maintain extensive external networks of potential customers, licensees, and investors. Develop partnerships between NNL and 3rd parties to deliver innovation and novel technologies into the nuclear sector. Work with external businesses to support them in commercialising new ideas, including providing links to NNL's technical and facilities teams. Ability to facilitate and organise innovation workshop to generate ideas and challenges, and deliver commercialisation training. Support the Head of Innovation in commercialising viable technologies. Ideal Candidate Essential Criteria for Technology Commercialisation Manager: Degree qualified in a Scientific/Engineering discipline or equivalent level of relevant experience. Experience of technology transfer tasks, particularly market evaluation, product development and stakeholder engagement. Experience of assessing ideas and developing commercialisation strategies. Experience of developing and maintaining business relationships with external organisations. High level of commercial awareness. Ability to research, digest, analyse and present material clearly and concisely for internal and external audiences. Ability to see the potential in technologies which could be adopted, including those from other sectors. Excellent attention to detail. Excellent interpersonal skills with the ability to communicate well in written and spoken form with all levels of the organisation and external stakeholders Be self-motivated and have good time management and organisational skills: be able to define priorities and work flexibly and effectively under pressure to meet demanding (and sometimes conflicting) deadlines, within set time / financial constraints. Works collaboratively with others. Personal integrity to deal with confidential and sensitive material Proficient in use of Microsoft Office Suite including Word, Excel, PowerPoint. Flexibility to travel. Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Desirable Criteria for Technology Commercialisation Manager: MSc, PhD or MBA. An understanding of intellectual property practices. An understanding of the nuclear industry and how it links to the wider energy sector. Experience of negotiating deals and relationships covering projects ranging from the formation of new spin-out companies and license deals. Experience in Project Management. Experience in an external engagement role or similar.
Apr 18, 2024
Full time
Summary Job Description for Technology Commercialisation Manager: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Support the delivery and management of NNL's innovation portfolio, promoting an innovative culture across the business to ensure NNL can deliver nuclear science that benefits society. The Technology Commercialisation Manager is responsible for the successful delivery of the Innovation agenda across NNL. This includes evaluating funding applications for innovation projects, running innovation competitions and building relationships with stakeholders across the business. This role requires an enthusiastic, pragmatic and flexible approach to driving engagement with the innovation agenda. The location is flexible, can be based in Warrington or Workington. Main Responsibilities Main Responsibiites for Technology Commercialisation Manager: Critically assess ideas and award funding to commercially viable opportunities submitted from within NNL. Develop, protect, manage and exploit the knowledge and intellectual property arising from the research of NNL. Propose and manage the route to commercialisation for specific projects, developing the business case and value proposition of a technology, and actively market those to prospective customers. This may include handover to business units, licensing or spin out companies. Produce high quality business reports and information to be communicated internally and externally. Build trusting partnerships with colleagues across NNL to help nurture an innovative culture. Develop and maintain extensive external networks of potential customers, licensees, and investors. Develop partnerships between NNL and 3rd parties to deliver innovation and novel technologies into the nuclear sector. Work with external businesses to support them in commercialising new ideas, including providing links to NNL's technical and facilities teams. Ability to facilitate and organise innovation workshop to generate ideas and challenges, and deliver commercialisation training. Support the Head of Innovation in commercialising viable technologies. Ideal Candidate Essential Criteria for Technology Commercialisation Manager: Degree qualified in a Scientific/Engineering discipline or equivalent level of relevant experience. Experience of technology transfer tasks, particularly market evaluation, product development and stakeholder engagement. Experience of assessing ideas and developing commercialisation strategies. Experience of developing and maintaining business relationships with external organisations. High level of commercial awareness. Ability to research, digest, analyse and present material clearly and concisely for internal and external audiences. Ability to see the potential in technologies which could be adopted, including those from other sectors. Excellent attention to detail. Excellent interpersonal skills with the ability to communicate well in written and spoken form with all levels of the organisation and external stakeholders Be self-motivated and have good time management and organisational skills: be able to define priorities and work flexibly and effectively under pressure to meet demanding (and sometimes conflicting) deadlines, within set time / financial constraints. Works collaboratively with others. Personal integrity to deal with confidential and sensitive material Proficient in use of Microsoft Office Suite including Word, Excel, PowerPoint. Flexibility to travel. Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Desirable Criteria for Technology Commercialisation Manager: MSc, PhD or MBA. An understanding of intellectual property practices. An understanding of the nuclear industry and how it links to the wider energy sector. Experience of negotiating deals and relationships covering projects ranging from the formation of new spin-out companies and license deals. Experience in Project Management. Experience in an external engagement role or similar.
F&B Wedding Supervisor Fixed Term, Part Time Rufford Abbey Primary Objectives for the Weddings & Events F&B Supervisor Position will be: To supervise the day to day operation and running of all weddings and events in order to maximise profitability in line with the company business plan. Working with the sales team to deliver the highest level of customer service to the client and their guests Supervising the f&b team and leading them to deliver our clients chosen weddings or events package To maximise the secondary spend opportunities where possible maximising the potential with good visual merchandising and sufficient stock and products To ensure the highest possible standards of Health & Safety and legislative compliance. Will be required to cover operational rotas as and when required to ensure a consistent/seamless service. The Mill Manager will focus day to day on the following tasks: Ensure through the seasonality of the year there is a planned approach and appropriate number of pop ups available to stimulate interest, demand and maximise all revenue. Structured weekly review of day to day operations and the performance of take away pop ups with staff. To ensure all Health & Safety/HACCAP procedures and responsibilities are carried out at all times. (including Covid 19 measures to ensure the safety of staff and visitors at all times). Ensure an exemplary level of service is delivered to all customers at every interaction with a positive offer of upsell at every opportunity. To ensure all outlets consistently deliver an efficient and effective catering service at all times, taking into consideration seasonality and the requirements of each customer. To assist the F&B Manager in providing appropriate staff training, for staff working within the wedding and events venue. Along with enforcing completion of Human focus (or equivalent) training for all staff, so that it is current during their active employment. Ensure that the current company financial regulations are adhered to including PDQ transactions / cash/ ordering, shift reconciliations and invoice processing at all times. Ensure staff understand, observe and implement matters relating to licensing laws & ensure all areas receive regular cleaning duties as required, meeting appropriate statutory compliance at all times. To undertake any other duties as may be required by the F&B Manager to ensure that the business objectives of the contract are achieved. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
Apr 18, 2024
Full time
F&B Wedding Supervisor Fixed Term, Part Time Rufford Abbey Primary Objectives for the Weddings & Events F&B Supervisor Position will be: To supervise the day to day operation and running of all weddings and events in order to maximise profitability in line with the company business plan. Working with the sales team to deliver the highest level of customer service to the client and their guests Supervising the f&b team and leading them to deliver our clients chosen weddings or events package To maximise the secondary spend opportunities where possible maximising the potential with good visual merchandising and sufficient stock and products To ensure the highest possible standards of Health & Safety and legislative compliance. Will be required to cover operational rotas as and when required to ensure a consistent/seamless service. The Mill Manager will focus day to day on the following tasks: Ensure through the seasonality of the year there is a planned approach and appropriate number of pop ups available to stimulate interest, demand and maximise all revenue. Structured weekly review of day to day operations and the performance of take away pop ups with staff. To ensure all Health & Safety/HACCAP procedures and responsibilities are carried out at all times. (including Covid 19 measures to ensure the safety of staff and visitors at all times). Ensure an exemplary level of service is delivered to all customers at every interaction with a positive offer of upsell at every opportunity. To ensure all outlets consistently deliver an efficient and effective catering service at all times, taking into consideration seasonality and the requirements of each customer. To assist the F&B Manager in providing appropriate staff training, for staff working within the wedding and events venue. Along with enforcing completion of Human focus (or equivalent) training for all staff, so that it is current during their active employment. Ensure that the current company financial regulations are adhered to including PDQ transactions / cash/ ordering, shift reconciliations and invoice processing at all times. Ensure staff understand, observe and implement matters relating to licensing laws & ensure all areas receive regular cleaning duties as required, meeting appropriate statutory compliance at all times. To undertake any other duties as may be required by the F&B Manager to ensure that the business objectives of the contract are achieved. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
Job Title: Head of Digital Operations Location: London & Newcastle Employment type: Full time & Permanent Salary: £80k more may be available for exceptional candidates About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people can develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Introduction: Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of IT. This team consists of circa ten permanent team members and a number of externally managed support service providers. Managed support contracts boost support capacity and capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500 users in offices in London, Newcastle, and remote users anywhere in the world. This role requires regular attendance to the office in Victoria, London, and occasional attendance in the NAO's office in Newcastle. Function Responsibilities - To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity. Ensuring the availability, accessibility, security, and operational effectiveness of all NAO digital systems, equipment, services, environments & networks. Through active service monitoring and response management during core operational hours (8am - 6pm working days) and alert monitoring and escalation responses outside of core hours. To ensure that all incidents and service requests are responded to and resolved within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. To manage major incidents, expediate resolutions and own major incident review. Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and adhere to all change protocols and related administrative practices. Lead all ITIL processes across NAO DS Teams for all technical services. Develop, communicate, and execute a clear vision for our technology operations roadmap. Producing, maintaining, and publishing relevant technology roadmaps, architectural diagrams, high/low level service design diagrams for the NAO's DS Operations technology. To oversee and direct supplier and contract management of DS managed service contracts. Fostering a collaborative approach, ensuring suppliers deliver against contractual obligations whilst adopting a continuous improvement ethos. This includes devising supplier KPIs/SLAs, managing, tracking, and reporting on supplier performance. Foster a culture of innovation, collaboration, and customer-centricity within the DSOperations team. Own and maintain DS Operations activities and drive continuous improvements in technology operations, addressing stability issues, enhancing service quality, and ensuring alignment with long term business needs. Team Responsibilities - Ensure all DS Operations Team members have clear roles, responsibilities, and accountabilities. Agreeing annual objectives and goals, ensuring team level objectives are met and that there is cohesive and joined up working between and across suppliers and NAO teams. Manage team performance, ensuring alignment with NAO and DS values. Implement and manage personal development plans to foster growth and potential. People Management including training, coaching, development, recruiting, workload management and performance coaching. Team knowledge share and guidance provided to address any single points of failure/success. Effective succession planning and capacity / capability management to ensured continued service delivery and continuous improvement for DS Operations Work planning and forecasting across the team to ensure operational activities are fully resourced and funded as the organisation requires. Supplier & Commercial Management - Establish strategic partnerships with key business partners, managing performance and vendor relationships. Ensure suppliers deliver in line with commercial obligations and service levels. Manage and report contract performance including breaches and necessary responses, such as milestone/performance payments or service credits (depending on contract) Have in-depth knowledge of relevant external regulations and internal processes, as well as all contract schedules together with their interdependencies and primacy. Including a thorough understanding of the protections and levers available to the NAO within supplier contracts , together with when and how to invoke them. Working with the DS Commercial and Business Management team and NAO Central Procurement Team to procure, manage and direct all large DS Managed service contracts. Ensuring that NAO contract management systems are kept up to date about current contracts and the pipeline of future contracts. Ensure that supplier service levels remain relevant to the NAO, manage all contract documentation and correspondence, overseeing all contract variations, extensions, closures etc. Ensure that invoicing is accurate, maintaining a forward schedule of recurring tasks and future deliverables and change related activity. Tools - Operating as primary internal customer for the NAO's ServiceNow (SN) implementation, determining how SN should be designed and configured for optimal use by DS Operations (and wider teams) and in-turn overseeing that all DS teams are using the tool in an optimal manner. Ensuring that all knowledge & guidance articles are up to date and effective. Ensuring quality information is captured within SN, ensuring that internal and supplier teams complete all tags and records with an appropriate level of detail. Driving automation and efficiencies using SN and other technical tools. Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for the DS IT Operations function, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt Corporate Technology - Ensuring that all technologies used by the NAO are available as required, have the appropriate level of access & licensing, incorporate the necessary level of security, have sufficient infrastructure or bandwidth capacity to remain operational. Monitoring forward forecasts of staffing numbers from NAO HR to ensure that corporate licensing remains adequate and appropriate. Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. Personal skills: Self-starter with energy and enthusiasm for driving continuous improvement and organisational learning. Organised and structured, with excellent attention to detail and the ability to prioritise and plan. Good emotional intelligence skills, ability to empathise with customer, team, and supplier challenges and to coach internal teams and external suppliers to effective delivery. Well-developed negotiating skills . click apply for full job details
Apr 18, 2024
Full time
Job Title: Head of Digital Operations Location: London & Newcastle Employment type: Full time & Permanent Salary: £80k more may be available for exceptional candidates About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people can develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Introduction: Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of IT. This team consists of circa ten permanent team members and a number of externally managed support service providers. Managed support contracts boost support capacity and capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500 users in offices in London, Newcastle, and remote users anywhere in the world. This role requires regular attendance to the office in Victoria, London, and occasional attendance in the NAO's office in Newcastle. Function Responsibilities - To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity. Ensuring the availability, accessibility, security, and operational effectiveness of all NAO digital systems, equipment, services, environments & networks. Through active service monitoring and response management during core operational hours (8am - 6pm working days) and alert monitoring and escalation responses outside of core hours. To ensure that all incidents and service requests are responded to and resolved within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. To manage major incidents, expediate resolutions and own major incident review. Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and adhere to all change protocols and related administrative practices. Lead all ITIL processes across NAO DS Teams for all technical services. Develop, communicate, and execute a clear vision for our technology operations roadmap. Producing, maintaining, and publishing relevant technology roadmaps, architectural diagrams, high/low level service design diagrams for the NAO's DS Operations technology. To oversee and direct supplier and contract management of DS managed service contracts. Fostering a collaborative approach, ensuring suppliers deliver against contractual obligations whilst adopting a continuous improvement ethos. This includes devising supplier KPIs/SLAs, managing, tracking, and reporting on supplier performance. Foster a culture of innovation, collaboration, and customer-centricity within the DSOperations team. Own and maintain DS Operations activities and drive continuous improvements in technology operations, addressing stability issues, enhancing service quality, and ensuring alignment with long term business needs. Team Responsibilities - Ensure all DS Operations Team members have clear roles, responsibilities, and accountabilities. Agreeing annual objectives and goals, ensuring team level objectives are met and that there is cohesive and joined up working between and across suppliers and NAO teams. Manage team performance, ensuring alignment with NAO and DS values. Implement and manage personal development plans to foster growth and potential. People Management including training, coaching, development, recruiting, workload management and performance coaching. Team knowledge share and guidance provided to address any single points of failure/success. Effective succession planning and capacity / capability management to ensured continued service delivery and continuous improvement for DS Operations Work planning and forecasting across the team to ensure operational activities are fully resourced and funded as the organisation requires. Supplier & Commercial Management - Establish strategic partnerships with key business partners, managing performance and vendor relationships. Ensure suppliers deliver in line with commercial obligations and service levels. Manage and report contract performance including breaches and necessary responses, such as milestone/performance payments or service credits (depending on contract) Have in-depth knowledge of relevant external regulations and internal processes, as well as all contract schedules together with their interdependencies and primacy. Including a thorough understanding of the protections and levers available to the NAO within supplier contracts , together with when and how to invoke them. Working with the DS Commercial and Business Management team and NAO Central Procurement Team to procure, manage and direct all large DS Managed service contracts. Ensuring that NAO contract management systems are kept up to date about current contracts and the pipeline of future contracts. Ensure that supplier service levels remain relevant to the NAO, manage all contract documentation and correspondence, overseeing all contract variations, extensions, closures etc. Ensure that invoicing is accurate, maintaining a forward schedule of recurring tasks and future deliverables and change related activity. Tools - Operating as primary internal customer for the NAO's ServiceNow (SN) implementation, determining how SN should be designed and configured for optimal use by DS Operations (and wider teams) and in-turn overseeing that all DS teams are using the tool in an optimal manner. Ensuring that all knowledge & guidance articles are up to date and effective. Ensuring quality information is captured within SN, ensuring that internal and supplier teams complete all tags and records with an appropriate level of detail. Driving automation and efficiencies using SN and other technical tools. Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for the DS IT Operations function, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt Corporate Technology - Ensuring that all technologies used by the NAO are available as required, have the appropriate level of access & licensing, incorporate the necessary level of security, have sufficient infrastructure or bandwidth capacity to remain operational. Monitoring forward forecasts of staffing numbers from NAO HR to ensure that corporate licensing remains adequate and appropriate. Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. Personal skills: Self-starter with energy and enthusiasm for driving continuous improvement and organisational learning. Organised and structured, with excellent attention to detail and the ability to prioritise and plan. Good emotional intelligence skills, ability to empathise with customer, team, and supplier challenges and to coach internal teams and external suppliers to effective delivery. Well-developed negotiating skills . click apply for full job details
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Seek opportunities to recognise and appreciate those that go the extra mile Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understanding the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results. Applicants must be 18+
Apr 18, 2024
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Seek opportunities to recognise and appreciate those that go the extra mile Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understanding the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results. Applicants must be 18+
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Apr 17, 2024
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Barnsley. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £30,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Apr 16, 2024
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Barnsley. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £30,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia is looking to hire a Senior Corporate Counsel with a focus on commercial transactions and privacy to our Legal and Compliance Team! The ideal candidate will be a seasoned legal professional with extensive experience in commercial and privacy law, particularly in drafting and negotiating technology-related agreements. In this role, you'll be the pivotal liaison for our revenue team managers and will collaborate closely with our Marketing, Security, Product, and Engineering teams. This is a great opportunity for a dynamic, tech savvy lawyer with a passion for helping businesses to scale. As a leader, you will leverage your legal expertise, exhibit a keen interest in our product, business challenges and the industry at large, identify areas for enhancement, and initiate cross-team projects to increase the legal team's impact in the company. YOUR ROLE WILL CONSIST OF: Revenue Team Collaboration and Deal Facilitation: Serve as the primary legal advisor to the revenue teams, guiding them through the negotiation of new contracts and the renewal of existing deals. Build and maintain strong working relationships with sales managers, proactively identifying business needs and managing workloads to ensure optimal efficiency. Contract Expertise and Management: Expertly draft, review, and negotiate a diverse range of commercial agreements, including but not limited to enterprise SaaS agreements, software licensing, data processing agreements, and partnerships. Handle various vendor and marketing agreements, ensuring compliance and alignment with company objectives. Cross-Functional Partnership: Collaborate with global teams across finance, deal desk, security, and support to synchronize legal policies and processes with broader company workflows. Lead initiatives to enhance the efficiency of the legal team, including process optimization and template development. Knowledge Development and Sharing: Establish and maintain a comprehensive knowledge base to support the revenue, customer success, and support teams in addressing customer inquiries and challenges. Develop and deliver training materials and sessions on topics such as Master Service Agreements (MSAs), Data Processing Agreements (DPAs), deal renewal strategies, and marketing laws. Process Improvement and Strategic Guidance: Drive and implement projects aimed at improving legal team processes, templates, and cross-team collaboration. Utilize your expertise to guide the team and contribute to the refinement of our legal strategies and processes. Management of External Resources: Oversee and manage the engagement of outside counsel to support additional workloads, ensuring efficient and cost-effective legal support. YOU MIGHT BE A FIT IF YOU HAVE: Professional level fluency and drafting in English, and ideally one other language (Arabic, German or Spanish) Qualifications as an EU or UK lawyer (current or past) At least 7 years of experience in the IT or corporate team of a global law firm with training in corporate law; and a big plus for in-house relevant work experience in a growing technology company Impeccable, expert legal drafting and technique allowing autonomous deal closing and redlining on the fly of negotiation calls Strong transactional experience with drafting and negotiating complex enterprise SaaS agreements, including in regulated sectors (e.g. public, banking). Team player with a passion for partnering with Sales and closing deals Expertise in privacy regulations as applicable to the SaaS industry, awareness of AI governance Experience supporting engineering teams in the enforcement of privacy by design and the practical implications of security and privacy frameworks Excellent legal and business judgment, curiosity for the business beyond the legal scope, understanding of the industry Strong communication and analytical skills and attention to detail Ability to work independently and in a team environment, managing multiple priorities in a fast-paced setting Nice to Have Expertise in privacy compliance programs and internal compliance tools Experience in audits with privacy authorities Experience with dispute resolution and litigation management WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CANDOR - Ability to receive and give constructive feedback CARE - Genuine care about other team members, our clients and the decisions we make in the company HUMILITY - Aptitude for learning from others, putting ego aside
Apr 16, 2024
Full time
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia is looking to hire a Senior Corporate Counsel with a focus on commercial transactions and privacy to our Legal and Compliance Team! The ideal candidate will be a seasoned legal professional with extensive experience in commercial and privacy law, particularly in drafting and negotiating technology-related agreements. In this role, you'll be the pivotal liaison for our revenue team managers and will collaborate closely with our Marketing, Security, Product, and Engineering teams. This is a great opportunity for a dynamic, tech savvy lawyer with a passion for helping businesses to scale. As a leader, you will leverage your legal expertise, exhibit a keen interest in our product, business challenges and the industry at large, identify areas for enhancement, and initiate cross-team projects to increase the legal team's impact in the company. YOUR ROLE WILL CONSIST OF: Revenue Team Collaboration and Deal Facilitation: Serve as the primary legal advisor to the revenue teams, guiding them through the negotiation of new contracts and the renewal of existing deals. Build and maintain strong working relationships with sales managers, proactively identifying business needs and managing workloads to ensure optimal efficiency. Contract Expertise and Management: Expertly draft, review, and negotiate a diverse range of commercial agreements, including but not limited to enterprise SaaS agreements, software licensing, data processing agreements, and partnerships. Handle various vendor and marketing agreements, ensuring compliance and alignment with company objectives. Cross-Functional Partnership: Collaborate with global teams across finance, deal desk, security, and support to synchronize legal policies and processes with broader company workflows. Lead initiatives to enhance the efficiency of the legal team, including process optimization and template development. Knowledge Development and Sharing: Establish and maintain a comprehensive knowledge base to support the revenue, customer success, and support teams in addressing customer inquiries and challenges. Develop and deliver training materials and sessions on topics such as Master Service Agreements (MSAs), Data Processing Agreements (DPAs), deal renewal strategies, and marketing laws. Process Improvement and Strategic Guidance: Drive and implement projects aimed at improving legal team processes, templates, and cross-team collaboration. Utilize your expertise to guide the team and contribute to the refinement of our legal strategies and processes. Management of External Resources: Oversee and manage the engagement of outside counsel to support additional workloads, ensuring efficient and cost-effective legal support. YOU MIGHT BE A FIT IF YOU HAVE: Professional level fluency and drafting in English, and ideally one other language (Arabic, German or Spanish) Qualifications as an EU or UK lawyer (current or past) At least 7 years of experience in the IT or corporate team of a global law firm with training in corporate law; and a big plus for in-house relevant work experience in a growing technology company Impeccable, expert legal drafting and technique allowing autonomous deal closing and redlining on the fly of negotiation calls Strong transactional experience with drafting and negotiating complex enterprise SaaS agreements, including in regulated sectors (e.g. public, banking). Team player with a passion for partnering with Sales and closing deals Expertise in privacy regulations as applicable to the SaaS industry, awareness of AI governance Experience supporting engineering teams in the enforcement of privacy by design and the practical implications of security and privacy frameworks Excellent legal and business judgment, curiosity for the business beyond the legal scope, understanding of the industry Strong communication and analytical skills and attention to detail Ability to work independently and in a team environment, managing multiple priorities in a fast-paced setting Nice to Have Expertise in privacy compliance programs and internal compliance tools Experience in audits with privacy authorities Experience with dispute resolution and litigation management WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CANDOR - Ability to receive and give constructive feedback CARE - Genuine care about other team members, our clients and the decisions we make in the company HUMILITY - Aptitude for learning from others, putting ego aside
Head of UK & International Royalties page is loaded Head of UK & International Royalties Apply remote type Hybrid locations GBR - 27 Wrights Lane - London time type Full time posted on Posted 2 Days Ago job requisition id R-022390 Head of UK & International Royalties Job Description: At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Head of UK & International Royalties Your role: This is a key leadership role in the UK Shared Service Centre managing artist royalties and licensing, synchronization and broadcasting income within the renowned Warner Music Group UK operations, and a key support for International affiliates. Responsible for orchestrating accurate and timely accounting practices while ensuring compliance with contractual agreements. Adept at fostering collaborative relationships with artists, licensors, and internal stakeholders to uphold the highest standards of service delivery. Seasoned in driving operational efficiency, overseeing complex audits, and spearheading transformative IT and process improvement initiatives. This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. Here you'll get to: Delivery of accurate and timely accounting for all UK contracted artists and licensors in accordance with contractual terms Review royalty accountings prepared by the team for accuracy and completeness, liaising with Legal and Finance to address approval queries Manage external artist audits, from liaison with auditors to negotiating settlements, while maintaining proactive communication with Warner Music business units and ensuring provisions are updated and accurate Manage the direct contact of the team with Artists and their representatives. Ensure swift and transparent resolution of complex queries for high profile artists. Play a pivotal role in the development of the in-house Royalty System (WARS), actively contributing to its enhancement and optimization Provide hands-on support during the transition of sales flow processes, safeguarding SOX controls and ensuring seamless royalty accounting. Offer expert guidance and training to WMG affiliates utilizing the WARS royalty system, ensuring proficiency and alignment with best practices. Strategically plan and execute resource allocation for third-party licensing and synchronization statement collection and processing, optimizing revenue streams and ensuring timely processing Drive data collection processes for the PPL Global Repertoire Database project, maximizing broadcasting income revenues Identify and oversee opportunities for auditing third-party licensees, collaborating with contracted audit partners to ensure compliance Lead IT development initiatives to streamline manual processes, leveraging technology for enhanced operational efficiency. Motivate and manage the immediate team within budgetary constraints, fostering a culture of excellence and continuous improvement Facilitate ongoing training and development initiatives to empower the team Support the Royalties Finance Manager in the royalty liquidation process Manage reporting of all royalty income/cost postings as per interfaces with the financials Support the global project team in the transition from GFS to SAP ensuring seamless integration and accuracy of core financial data Uphold a controls-led environment consistent with internal SOX guidelines, prioritizing compliance and risk mitigation Approve royalty payments with key focus on high value and priority artists Provide periodic and ad-hoc reporting to the business as required, using initiative to ensure the correct data is shared in the most efficient manner Collaborate with the Royalty Support Team to develop departmental guidelines and conduct ongoing reviews of systems, procedures, and processes to drive operational excellence. About you: Demonstrated Team Leadership: Proven track record of leading and motivating teams, fostering a culture of collaboration, innovation, and excellence. Exhibits maturity in handling personnel matters and inspires team members to achieve their full potential. Minimum of 7+ years in a management role showcasing impactful leadership • Effective Communication Skills: Proficient in written and oral communication, with the ability to articulate complex concepts clearly and concisely. Capable of engaging with senior management, auditors, and artists/artist representatives with professionalism and tact. • Exceptional Multi-Tasking Abilities: Demonstrates the ability to manage multiple priorities, issues, and reporting requirements simultaneously, maintaining a high level of organization and attention to detail. • Media/Music Industry Expertise: Prior experience in royalties within the media/music industry for a minimum of 5 years, with a comprehensive understanding of royalty processes and regulations, industry bodies (e.g. MCPS/PRS Alliance, BPI, PPL, VPL, etc.) • Adaptability and Deadline Management: Thrives in a fast-paced environment, adept at working under pressure and meeting tight deadlines. Exhibits a flexible attitude towards work • High level knowledge of Google office suite (pr Microsoft Office suite), specifically Excel/sheets and Word/Docs, enabling efficient data analysis, reporting, and communication. • Royalty Systems Experience: Prior experience with royalty systems, demonstrating proficiency in leveraging technology to streamline processes and enhance operational efficiency • Financial Reporting Software Knowledge: Familiarity with nominal ledger systems and reporting software, facilitating accurate financial reporting and analysis About us: As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice. Love this job and want to apply? Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law. About Us Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career . click apply for full job details
Apr 15, 2024
Full time
Head of UK & International Royalties page is loaded Head of UK & International Royalties Apply remote type Hybrid locations GBR - 27 Wrights Lane - London time type Full time posted on Posted 2 Days Ago job requisition id R-022390 Head of UK & International Royalties Job Description: At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Head of UK & International Royalties Your role: This is a key leadership role in the UK Shared Service Centre managing artist royalties and licensing, synchronization and broadcasting income within the renowned Warner Music Group UK operations, and a key support for International affiliates. Responsible for orchestrating accurate and timely accounting practices while ensuring compliance with contractual agreements. Adept at fostering collaborative relationships with artists, licensors, and internal stakeholders to uphold the highest standards of service delivery. Seasoned in driving operational efficiency, overseeing complex audits, and spearheading transformative IT and process improvement initiatives. This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. Here you'll get to: Delivery of accurate and timely accounting for all UK contracted artists and licensors in accordance with contractual terms Review royalty accountings prepared by the team for accuracy and completeness, liaising with Legal and Finance to address approval queries Manage external artist audits, from liaison with auditors to negotiating settlements, while maintaining proactive communication with Warner Music business units and ensuring provisions are updated and accurate Manage the direct contact of the team with Artists and their representatives. Ensure swift and transparent resolution of complex queries for high profile artists. Play a pivotal role in the development of the in-house Royalty System (WARS), actively contributing to its enhancement and optimization Provide hands-on support during the transition of sales flow processes, safeguarding SOX controls and ensuring seamless royalty accounting. Offer expert guidance and training to WMG affiliates utilizing the WARS royalty system, ensuring proficiency and alignment with best practices. Strategically plan and execute resource allocation for third-party licensing and synchronization statement collection and processing, optimizing revenue streams and ensuring timely processing Drive data collection processes for the PPL Global Repertoire Database project, maximizing broadcasting income revenues Identify and oversee opportunities for auditing third-party licensees, collaborating with contracted audit partners to ensure compliance Lead IT development initiatives to streamline manual processes, leveraging technology for enhanced operational efficiency. Motivate and manage the immediate team within budgetary constraints, fostering a culture of excellence and continuous improvement Facilitate ongoing training and development initiatives to empower the team Support the Royalties Finance Manager in the royalty liquidation process Manage reporting of all royalty income/cost postings as per interfaces with the financials Support the global project team in the transition from GFS to SAP ensuring seamless integration and accuracy of core financial data Uphold a controls-led environment consistent with internal SOX guidelines, prioritizing compliance and risk mitigation Approve royalty payments with key focus on high value and priority artists Provide periodic and ad-hoc reporting to the business as required, using initiative to ensure the correct data is shared in the most efficient manner Collaborate with the Royalty Support Team to develop departmental guidelines and conduct ongoing reviews of systems, procedures, and processes to drive operational excellence. About you: Demonstrated Team Leadership: Proven track record of leading and motivating teams, fostering a culture of collaboration, innovation, and excellence. Exhibits maturity in handling personnel matters and inspires team members to achieve their full potential. Minimum of 7+ years in a management role showcasing impactful leadership • Effective Communication Skills: Proficient in written and oral communication, with the ability to articulate complex concepts clearly and concisely. Capable of engaging with senior management, auditors, and artists/artist representatives with professionalism and tact. • Exceptional Multi-Tasking Abilities: Demonstrates the ability to manage multiple priorities, issues, and reporting requirements simultaneously, maintaining a high level of organization and attention to detail. • Media/Music Industry Expertise: Prior experience in royalties within the media/music industry for a minimum of 5 years, with a comprehensive understanding of royalty processes and regulations, industry bodies (e.g. MCPS/PRS Alliance, BPI, PPL, VPL, etc.) • Adaptability and Deadline Management: Thrives in a fast-paced environment, adept at working under pressure and meeting tight deadlines. Exhibits a flexible attitude towards work • High level knowledge of Google office suite (pr Microsoft Office suite), specifically Excel/sheets and Word/Docs, enabling efficient data analysis, reporting, and communication. • Royalty Systems Experience: Prior experience with royalty systems, demonstrating proficiency in leveraging technology to streamline processes and enhance operational efficiency • Financial Reporting Software Knowledge: Familiarity with nominal ledger systems and reporting software, facilitating accurate financial reporting and analysis About us: As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice. Love this job and want to apply? Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law. About Us Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career . click apply for full job details
Senior New Business Development Manager About the Role: We are seeking a highly motivated and results-driven New Business Development Director to join our dynamic team. As the New Business Development Director, you will be responsible for identifying new business opportunities, developing strategic partnerships, and driving revenue growth for our organisation. Your primary focus will be on expanding our customer base and increasing market share within our target industries. The ideal candidate will have a proven track record of success in new business development, exceptional leadership skills, and a deep understanding of sales strategies and market dynamics. Responsibilities: Devise and implement a comprehensive new business development strategy to drive revenue growth and achieve company objectives. Identify and evaluate new market opportunities, including potential clients, strategic partnerships, and emerging trends. Build and maintain strong relationships with key stakeholders, including potential clients, industry influencers, and partners. Lead the negotiation and closing of high-value deals, contracts, and partnerships. Collaborate with cross-functional teams to develop compelling proposals and presentations that effectively communicate our value proposition. Conduct market research and analysis to identify customer needs, the competitive landscape, and market trends. Monitor industry trends and developments to identify potential business opportunities and risks. Develop and manage the business development budget, ensuring optimal allocation of resources to drive maximum return on investment. Provide leadership, guidance, and mentoring to the business development team, fostering a culture of high performance and continuous improvement. Track, analyse, and report on business development activities, pipeline, and revenue forecasts to senior management. Experience: Significant business development experience within a B2B environment with a successful track record of achievement. Experience in business planning, proposal development, and financial oversight. Ability to work with industry, public sector, and academic partners with a business focus is essential. Demonstrated ability to work in a proactively diverse and inclusive organisation. Excellent proven interpersonal, verbal, and written communication skills. Effective problem-solving and mediation skills. Demonstrated ability to share skills and knowledge with others. Proficiency with office computer equipment and software. Demonstrated ability to multitask in a fast-paced office setting. Knowledge of customer relationship management and ability to develop a commercialisation strategy is required. Knowledge of technology, intellectual property management, licensing, and legal matters is required. Qualifications: Proven track record of success in new business development, consistently meeting or exceeding targets and driving revenue growth. Extensive experience in developing and executing business development strategies in a B2B environment. Strong knowledge of sales strategies, market dynamics, and business development best practices. Excellent negotiation, communication, and presentation skills. Demonstrated ability to build and maintain strong relationships with key stakeholders, including C-suite executives. Strong analytical and problem-solving skills, with the ability to analyse market data and identify opportunities for growth. Exceptional leadership and team management skills, with the ability to motivate and inspire a high-performing team. Self-motivated, proactive, and results-oriented mindset, with the ability to work independently and collaboratively in a fast-paced environment. Experience in the B2B sales/Enterprise Sales is highly desirable. We offer a competitive salary, comprehensive benefits package, and the opportunity to make a significant impact on the growth and success of our organisation. If you are a strategic thinker, skilled negotiator, and passionate about driving business growth, we would love to hear from you. Note: This job description outlines the primary duties and requirements of the position but is not intended to be an exhaustive list of all responsibilities. Additional duties may be assigned based on business needs.
Apr 15, 2024
Full time
Senior New Business Development Manager About the Role: We are seeking a highly motivated and results-driven New Business Development Director to join our dynamic team. As the New Business Development Director, you will be responsible for identifying new business opportunities, developing strategic partnerships, and driving revenue growth for our organisation. Your primary focus will be on expanding our customer base and increasing market share within our target industries. The ideal candidate will have a proven track record of success in new business development, exceptional leadership skills, and a deep understanding of sales strategies and market dynamics. Responsibilities: Devise and implement a comprehensive new business development strategy to drive revenue growth and achieve company objectives. Identify and evaluate new market opportunities, including potential clients, strategic partnerships, and emerging trends. Build and maintain strong relationships with key stakeholders, including potential clients, industry influencers, and partners. Lead the negotiation and closing of high-value deals, contracts, and partnerships. Collaborate with cross-functional teams to develop compelling proposals and presentations that effectively communicate our value proposition. Conduct market research and analysis to identify customer needs, the competitive landscape, and market trends. Monitor industry trends and developments to identify potential business opportunities and risks. Develop and manage the business development budget, ensuring optimal allocation of resources to drive maximum return on investment. Provide leadership, guidance, and mentoring to the business development team, fostering a culture of high performance and continuous improvement. Track, analyse, and report on business development activities, pipeline, and revenue forecasts to senior management. Experience: Significant business development experience within a B2B environment with a successful track record of achievement. Experience in business planning, proposal development, and financial oversight. Ability to work with industry, public sector, and academic partners with a business focus is essential. Demonstrated ability to work in a proactively diverse and inclusive organisation. Excellent proven interpersonal, verbal, and written communication skills. Effective problem-solving and mediation skills. Demonstrated ability to share skills and knowledge with others. Proficiency with office computer equipment and software. Demonstrated ability to multitask in a fast-paced office setting. Knowledge of customer relationship management and ability to develop a commercialisation strategy is required. Knowledge of technology, intellectual property management, licensing, and legal matters is required. Qualifications: Proven track record of success in new business development, consistently meeting or exceeding targets and driving revenue growth. Extensive experience in developing and executing business development strategies in a B2B environment. Strong knowledge of sales strategies, market dynamics, and business development best practices. Excellent negotiation, communication, and presentation skills. Demonstrated ability to build and maintain strong relationships with key stakeholders, including C-suite executives. Strong analytical and problem-solving skills, with the ability to analyse market data and identify opportunities for growth. Exceptional leadership and team management skills, with the ability to motivate and inspire a high-performing team. Self-motivated, proactive, and results-oriented mindset, with the ability to work independently and collaboratively in a fast-paced environment. Experience in the B2B sales/Enterprise Sales is highly desirable. We offer a competitive salary, comprehensive benefits package, and the opportunity to make a significant impact on the growth and success of our organisation. If you are a strategic thinker, skilled negotiator, and passionate about driving business growth, we would love to hear from you. Note: This job description outlines the primary duties and requirements of the position but is not intended to be an exhaustive list of all responsibilities. Additional duties may be assigned based on business needs.
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the Council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is evident by our success in being awarded the 'Most Improved Council' at last year's Local Government Chronicle Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are now seeking a Senior Regulatory Lawyer to join our Legal Services Team to assist and support in our regulatory caseload which incorporates housing, licensing, judicial reviews, and prosecution and enforcement work. You will have particular experience in housing law to include homelessness (and judicial reviews arising from homelessness decisions), housing standards, and anti-social behaviour injunctions. This varied role provides a platform to be actively involved, supporting key agendas pertinent to the success and prosperity of Torbay, its residents, businesses, and wider communities. No two days will be the same, for which those already working within local government will attest to and actively thrive upon. Undertaking the role of a Senior Lawyer, you will be a suitably qualified professional with at least 3years PQE; excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also understand the importance of an effective work-life balance, therefore offer an enviable hybrid working approach. This is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of the highest standards and outcomes for its residents. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service. A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Samantha Goodwin on or , or Amanda Barlow on . 1. Key purpose of job: To provide high quality efficient and effective legal advice and services to the Council. 2. Anticipated outcomes of post: The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal services work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post: To undertake case work and provide advice within the specialist areas of law. To provide legal advice and services in relation to other areas of local government law as required by the Senior Solicitor or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court and High Court and in all other Tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as Legal Advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including Freedom of Information and Data Protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post: None. 5. Supervision/Line Management Responsibilities of the post: The post holder is required to provide informal support and supervision to junior members of the team and Business Support Officers. The post holder will allocate work to junior members of the team and Business Support Officers; and assist the Senior Solicitor in quality assuring the work of these Officers. 6. Working environment and conditions of the post: The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post holder is likely to handle cases of a sensitive and emotive nature concerning matters which may have caused persons distress and upset. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post: The post holder may occasionally be required to handle heavy documentation e.g., deed parcels, court bundles and public inquiry files, offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post: The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External Contact with service users, other Local Authorities, Partners and external bodies, Government Departments, other professionals (legal and others), Courts and Tribunals. Contact with members of the public. Internal Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. 10. Other duties: To undertake additional duties as required, commensurate with the level of the job. Other Information: All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity". Evidence of this will be sought during the probation and appraisal processes. . click apply for full job details
Apr 15, 2024
Full time
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the Council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is evident by our success in being awarded the 'Most Improved Council' at last year's Local Government Chronicle Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are now seeking a Senior Regulatory Lawyer to join our Legal Services Team to assist and support in our regulatory caseload which incorporates housing, licensing, judicial reviews, and prosecution and enforcement work. You will have particular experience in housing law to include homelessness (and judicial reviews arising from homelessness decisions), housing standards, and anti-social behaviour injunctions. This varied role provides a platform to be actively involved, supporting key agendas pertinent to the success and prosperity of Torbay, its residents, businesses, and wider communities. No two days will be the same, for which those already working within local government will attest to and actively thrive upon. Undertaking the role of a Senior Lawyer, you will be a suitably qualified professional with at least 3years PQE; excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also understand the importance of an effective work-life balance, therefore offer an enviable hybrid working approach. This is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of the highest standards and outcomes for its residents. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service. A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. For an informal chat please contact Samantha Goodwin on or , or Amanda Barlow on . 1. Key purpose of job: To provide high quality efficient and effective legal advice and services to the Council. 2. Anticipated outcomes of post: The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes good customer care within Legal Services. To undertake all legal services work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post: To undertake case work and provide advice within the specialist areas of law. To provide legal advice and services in relation to other areas of local government law as required by the Senior Solicitor or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court and High Court and in all other Tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as Legal Advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including Freedom of Information and Data Protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post: None. 5. Supervision/Line Management Responsibilities of the post: The post holder is required to provide informal support and supervision to junior members of the team and Business Support Officers. The post holder will allocate work to junior members of the team and Business Support Officers; and assist the Senior Solicitor in quality assuring the work of these Officers. 6. Working environment and conditions of the post: The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post holder is likely to handle cases of a sensitive and emotive nature concerning matters which may have caused persons distress and upset. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post: The post holder may occasionally be required to handle heavy documentation e.g., deed parcels, court bundles and public inquiry files, offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post: The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External Contact with service users, other Local Authorities, Partners and external bodies, Government Departments, other professionals (legal and others), Courts and Tribunals. Contact with members of the public. Internal Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. 10. Other duties: To undertake additional duties as required, commensurate with the level of the job. Other Information: All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager, with break start and finish times being recorded, as with any other break-time arrangement. The post-holder is expected to familiarise themselves with and adhere to all relevant Council Policies and Procedures. The post-holder must comply with the Council's Health and Safety requirements as outlined in the H&S policy appropriate to the role. The post is eligible for both hybrid and permanent home working. The post-holder must be committed to the Council's Core Values for employees - "Torbay Council employees are committed to being forward thinking, people orientated and adaptable - always with integrity". Evidence of this will be sought during the probation and appraisal processes. . click apply for full job details
Well Established Medical Technology Company and Largest, Global Supplier of Positron Emission Tomography (PET) Radiopharmaceuticals, is Seeking to Recruit an Operations Manager to Join the London Based Team. The Site Manager s Primary Role is to Ensure All Site Radiotracer Operations are Performing to Established Company Standards The Role will Ensure Contractual Requirements are Met with Total Compliance to Company Policies and Procedures and Current Licensing Regulations and Health and Safety Legislation ROLE Manage Site Operations and Production of All Radiotracers, with Secondary Site Responsibility to Follow Ensure Compliance with All UK Licensing Regulations (Compliance to Health and Safety Requirements, MHRA and EA Licenses) Implement and Maintain Processes to Ensure All Facility Operations Meet Requirements for On-Time Delivery and Budget to Support Daily Demand of All Radiotracers Recruitment, Management and Development of Personnel Project Management for Establishment of Additional Sites Contribute to Development and Maintenance of Validation Program Documents, Including SOPs and Site Validation Master Plans (SVMP) Assist in Developing and Managing the Program Schedule for Scheduling Implementation, Qualification/Validation Activities of Manufacturing (Cyclotron, Minicells, and Hot Cells with ISO5 Certification) and Laboratory Equipment (HPLC, GC, IR, IC, TLC, pH, Incubators, Refrigerators, Freezers, etc) via Defined Calibration and IQ/OQ/PQ Procedures REQUIRED 5 Years Experience in an Environment Associated with Manufacturing, Testing and Dispensing Radiotracers Relevant Experience of Good Manufacturing Practice (GMP), Typically 2 Years Post Qualification Experience of Working in Radiotracer Production Facility, Aseptic Service or Similar Environment Experience Supervising Technical Staff and Management of Resources Experience of Safe Handling of Radioactive and Other Hazardous Materials Experience in Drafting and Executing URS, FDS, DQ, FAT, SAT, IQ, OQ Protocols for Production of Radiotracers in a Clean Room Environment Strong Project Management Experience Demonstrable Leadership/Management Experience Substantial Business Planning Experience Working Knowledge of MHRA Guidelines Organisational Skills to Track and Trend Performance Quality-Minded Focus/QMS Experience
Apr 14, 2024
Full time
Well Established Medical Technology Company and Largest, Global Supplier of Positron Emission Tomography (PET) Radiopharmaceuticals, is Seeking to Recruit an Operations Manager to Join the London Based Team. The Site Manager s Primary Role is to Ensure All Site Radiotracer Operations are Performing to Established Company Standards The Role will Ensure Contractual Requirements are Met with Total Compliance to Company Policies and Procedures and Current Licensing Regulations and Health and Safety Legislation ROLE Manage Site Operations and Production of All Radiotracers, with Secondary Site Responsibility to Follow Ensure Compliance with All UK Licensing Regulations (Compliance to Health and Safety Requirements, MHRA and EA Licenses) Implement and Maintain Processes to Ensure All Facility Operations Meet Requirements for On-Time Delivery and Budget to Support Daily Demand of All Radiotracers Recruitment, Management and Development of Personnel Project Management for Establishment of Additional Sites Contribute to Development and Maintenance of Validation Program Documents, Including SOPs and Site Validation Master Plans (SVMP) Assist in Developing and Managing the Program Schedule for Scheduling Implementation, Qualification/Validation Activities of Manufacturing (Cyclotron, Minicells, and Hot Cells with ISO5 Certification) and Laboratory Equipment (HPLC, GC, IR, IC, TLC, pH, Incubators, Refrigerators, Freezers, etc) via Defined Calibration and IQ/OQ/PQ Procedures REQUIRED 5 Years Experience in an Environment Associated with Manufacturing, Testing and Dispensing Radiotracers Relevant Experience of Good Manufacturing Practice (GMP), Typically 2 Years Post Qualification Experience of Working in Radiotracer Production Facility, Aseptic Service or Similar Environment Experience Supervising Technical Staff and Management of Resources Experience of Safe Handling of Radioactive and Other Hazardous Materials Experience in Drafting and Executing URS, FDS, DQ, FAT, SAT, IQ, OQ Protocols for Production of Radiotracers in a Clean Room Environment Strong Project Management Experience Demonstrable Leadership/Management Experience Substantial Business Planning Experience Working Knowledge of MHRA Guidelines Organisational Skills to Track and Trend Performance Quality-Minded Focus/QMS Experience
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Stockport. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £31,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Apr 14, 2024
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Stockport. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £31,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Feltham. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Apr 13, 2024
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Feltham. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club's local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Your new company A specialist property business operating from the head office based in Chorley, are now searching for a Office Administrator to help and support the recruitment and Licensing team on a permanent full-time basis. You will be the first point of contact to ensure all applications are dealt with quickly and efficiently and inputted into the database, along with additional duties, listed below. The working structure of this role is Monday to Friday 8:45am - 5:15pm with an hour's lunch break. Your new role As Office Administrator you will be expected to plan and prioritising the recruitment needs such as open days, ordering to let boards, whilst maintaining a professional, proactive, and efficient licensing service to the operational teams. Alongside liaising with different departments and ensure all applications are dealt with quickly and efficiently and inputted onto the database. Handle enquiries from potential licensees, filter and screen enquires and pass on to Recruitment Manager. Whilst supporting with marketing requirements as and when required. What you'll need to succeed To be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with being self-motivated, positive, ambitious, hardworking, and flexible. You must be comfortable working within a small team and confident engaging with office and field-based staff to build strong relationships. This role requires a lot of data entry tasks; therefore, you should have good attention to detail and be able to work at a fast-paced environment, including additional IT skills (including Microsoft such as Word and excel). What you'll get in return In return, you will be paid an annual salary from 23,000 depending on experience and will be joining a successful growing business during an exciting period. You will have 20 days annual leave plus bank holidays, (which will increase to 25 days per annum for years' service). As well as receiving training and support, along with free parking, 5% pension scheme and business development. Along with 20% discount on lodges, free onsite parking and social events throughout the year Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 13, 2024
Full time
Your new company A specialist property business operating from the head office based in Chorley, are now searching for a Office Administrator to help and support the recruitment and Licensing team on a permanent full-time basis. You will be the first point of contact to ensure all applications are dealt with quickly and efficiently and inputted into the database, along with additional duties, listed below. The working structure of this role is Monday to Friday 8:45am - 5:15pm with an hour's lunch break. Your new role As Office Administrator you will be expected to plan and prioritising the recruitment needs such as open days, ordering to let boards, whilst maintaining a professional, proactive, and efficient licensing service to the operational teams. Alongside liaising with different departments and ensure all applications are dealt with quickly and efficiently and inputted onto the database. Handle enquiries from potential licensees, filter and screen enquires and pass on to Recruitment Manager. Whilst supporting with marketing requirements as and when required. What you'll need to succeed To be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with being self-motivated, positive, ambitious, hardworking, and flexible. You must be comfortable working within a small team and confident engaging with office and field-based staff to build strong relationships. This role requires a lot of data entry tasks; therefore, you should have good attention to detail and be able to work at a fast-paced environment, including additional IT skills (including Microsoft such as Word and excel). What you'll get in return In return, you will be paid an annual salary from 23,000 depending on experience and will be joining a successful growing business during an exciting period. You will have 20 days annual leave plus bank holidays, (which will increase to 25 days per annum for years' service). As well as receiving training and support, along with free parking, 5% pension scheme and business development. Along with 20% discount on lodges, free onsite parking and social events throughout the year Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)