Job title: Mechanical Technician Location: Glascoed, South Wales Salary: £37,935 What you'll be doing: Carrying out planned and reactive maintenance activities for the site, and providing feedback and reports for tasks completed Following Safety, Health and Environmental (SHE) guidelines within the Engineering Services department in accordance with Site Policies and Procedures Providing a proactive and technical resource to solve plant, equipment and system faults Ensuring the sites mechanical infrastructure, plant and equipment is maintained to a high standard Interacting with the computerised maintenance management system to ensure maintenance work queues are managed effectively and your customer is updated appropriately Carrying out planned preventative maintenance Proactively assisting in the reduction of the site's utilities in line with targets Ensuring that any disposal of maintenance activity generated wastes, including chemicals and oils are carried out following site policies and procedures Continuous Improvement activities Your skills and experiences: Essential: Time Served Mechanical or equivalent apprenticeship via an approved body or organisation ONC and/or HNC (or equivalent qualification) in a mechanical or manufacturing topic Comprehensive knowledge and understanding of mechanical systems, including permits and isolation procedures Desirable: Any of the below would be beneficial to your application but not essential Proven experience working on a manufacturing/production site, supporting with fault-finding and continuous improvement Good computer literacy with knowledge of SAP CMMS Experience working in hazardous areas including ATEX and DSEAR CompEx 11 Experience in fault finding on mechanical systems (including boiler operation & control systems, hydraulic and pneumatic systems, drives and Building Management Systems) Knowledge of utilities such as steam, compressed air, water and drainage Understanding of engineering drawings Experience working with measurement and calibration equipment Use of machine shop equipment such as CNC lathes, milling machines and grinding equipment Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Site Maintenance Team: As a Mechanical Technician, you will be working within a highly experienced multi-disciplined team, on a wide range of mechanical services, utility and production equipment where you will engage with a wide range of stakeholders across our site. This is an excellent opportunity to join a growing team in a role where every day is different. We have several vacancies available due to the continued expansion across our Land UK sites with BAE Systems securing new orders for the supply of munitions to the UK Ministry of Defence (MOD). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 2nd April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Mar 28, 2024
Full time
Job title: Mechanical Technician Location: Glascoed, South Wales Salary: £37,935 What you'll be doing: Carrying out planned and reactive maintenance activities for the site, and providing feedback and reports for tasks completed Following Safety, Health and Environmental (SHE) guidelines within the Engineering Services department in accordance with Site Policies and Procedures Providing a proactive and technical resource to solve plant, equipment and system faults Ensuring the sites mechanical infrastructure, plant and equipment is maintained to a high standard Interacting with the computerised maintenance management system to ensure maintenance work queues are managed effectively and your customer is updated appropriately Carrying out planned preventative maintenance Proactively assisting in the reduction of the site's utilities in line with targets Ensuring that any disposal of maintenance activity generated wastes, including chemicals and oils are carried out following site policies and procedures Continuous Improvement activities Your skills and experiences: Essential: Time Served Mechanical or equivalent apprenticeship via an approved body or organisation ONC and/or HNC (or equivalent qualification) in a mechanical or manufacturing topic Comprehensive knowledge and understanding of mechanical systems, including permits and isolation procedures Desirable: Any of the below would be beneficial to your application but not essential Proven experience working on a manufacturing/production site, supporting with fault-finding and continuous improvement Good computer literacy with knowledge of SAP CMMS Experience working in hazardous areas including ATEX and DSEAR CompEx 11 Experience in fault finding on mechanical systems (including boiler operation & control systems, hydraulic and pneumatic systems, drives and Building Management Systems) Knowledge of utilities such as steam, compressed air, water and drainage Understanding of engineering drawings Experience working with measurement and calibration equipment Use of machine shop equipment such as CNC lathes, milling machines and grinding equipment Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Site Maintenance Team: As a Mechanical Technician, you will be working within a highly experienced multi-disciplined team, on a wide range of mechanical services, utility and production equipment where you will engage with a wide range of stakeholders across our site. This is an excellent opportunity to join a growing team in a role where every day is different. We have several vacancies available due to the continued expansion across our Land UK sites with BAE Systems securing new orders for the supply of munitions to the UK Ministry of Defence (MOD). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 2nd April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job title: Electrical Technician Location: Glascoed, South Wales Salary: £37,935 What you'll be doing: Carrying out planned and reactive maintenance activities for the site, and providing feedback and reports for tasks completed Following Safety, Health and Environmental (SHE) guidelines within the Engineering Services department in accordance with Site Policies and Procedures Providing a proactive and technical resource to solve plant, equipment and control system faults Ensuring the sites electrical infrastructure, plant and equipment is maintained to a high standard Interacting with the computerised maintenance management system to ensure maintenance work queues are managed effectively and your customer is updated appropriately Carrying out planned preventative maintenance Proactively assisting in the reduction of the site's utilities in line with targets Ensuring that any disposal of maintenance activity generated wastes, including chemicals and oils are carried out following site policies and procedures Continuous Improvement activities Your skills and experiences: Essential: Time Served Electrical apprenticeship via an approved body or organisation ONC and/or HNC (or equivalent qualification) in an electrical topic Comprehensive knowledge and understanding of electrical systems, including permits and isolation procedures Desirable: Any of the below would be beneficial to your application but not essential Proven experience working on a manufacturing/production site, supporting with fault-finding and continuous improvement Good computer literacy with knowledge of SAP CMMS Experience working in hazardous areas including ATEX and DSEAR City & Guilds Inspection and Testing (2391 or equivalent) BS7671 Wiring Regulations CompEx 1-4, 5-6 Knowledge and experience in fibre optic and networking installation and fault finding Experience in fault finding on electrical control systems (including boiler control systems, 3 Phase motors, drives and Building Management Systems) Comprehensive knowledge and experience in HV networks, including servicing of switchgear, relay testing, oil sampling and switching (preferably SAP level) Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Site Maintenance Team: As an Electrical Technician, you will be working within a highly experienced multi-disciplined team, on a wide range of electrical services, utility and production equipment where you will communicate with a wide range of stakeholders across site. This is an excellent opportunity to join a growing team in a role where every day is different. We have several vacancies available due to the continued expansion across our Land UK sites with BAE Systems securing new orders for the supply of munitions to the UK Ministry of Defence (MOD). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 2nd April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Mar 28, 2024
Full time
Job title: Electrical Technician Location: Glascoed, South Wales Salary: £37,935 What you'll be doing: Carrying out planned and reactive maintenance activities for the site, and providing feedback and reports for tasks completed Following Safety, Health and Environmental (SHE) guidelines within the Engineering Services department in accordance with Site Policies and Procedures Providing a proactive and technical resource to solve plant, equipment and control system faults Ensuring the sites electrical infrastructure, plant and equipment is maintained to a high standard Interacting with the computerised maintenance management system to ensure maintenance work queues are managed effectively and your customer is updated appropriately Carrying out planned preventative maintenance Proactively assisting in the reduction of the site's utilities in line with targets Ensuring that any disposal of maintenance activity generated wastes, including chemicals and oils are carried out following site policies and procedures Continuous Improvement activities Your skills and experiences: Essential: Time Served Electrical apprenticeship via an approved body or organisation ONC and/or HNC (or equivalent qualification) in an electrical topic Comprehensive knowledge and understanding of electrical systems, including permits and isolation procedures Desirable: Any of the below would be beneficial to your application but not essential Proven experience working on a manufacturing/production site, supporting with fault-finding and continuous improvement Good computer literacy with knowledge of SAP CMMS Experience working in hazardous areas including ATEX and DSEAR City & Guilds Inspection and Testing (2391 or equivalent) BS7671 Wiring Regulations CompEx 1-4, 5-6 Knowledge and experience in fibre optic and networking installation and fault finding Experience in fault finding on electrical control systems (including boiler control systems, 3 Phase motors, drives and Building Management Systems) Comprehensive knowledge and experience in HV networks, including servicing of switchgear, relay testing, oil sampling and switching (preferably SAP level) Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Our Site Maintenance Team: As an Electrical Technician, you will be working within a highly experienced multi-disciplined team, on a wide range of electrical services, utility and production equipment where you will communicate with a wide range of stakeholders across site. This is an excellent opportunity to join a growing team in a role where every day is different. We have several vacancies available due to the continued expansion across our Land UK sites with BAE Systems securing new orders for the supply of munitions to the UK Ministry of Defence (MOD). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 2nd April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Cyber Security Apprentice Location: Burnley Area (flexible working after probation in line with company policy) Salary: Apprentice Wage Join our clients company and embark on an exciting journey to kickstart or advance your career in IT as a Cyber Security Technician. In this role, you will play a crucial part in safeguarding the information and systems of the company and its clients, aligning with business needs and upholding Information Security principles. Gain valuable experience in detecting network security breaches, delivering 1st and 2nd line support solutions, and collecting information for escalation to incident response teams or other specified functions. Your Responsibilities: Monitor company and client networks for malicious activity. Provide 1st and 2nd line support for security incidents as an integral member of the Seriun cyber team. Respond to and investigate alerts, contribute to developing new security monitoring use cases, and ensure proper documentation of investigative activities in ticketing systems, followed up with relevant support teams. Monitor open-source intelligence sources for potential threats against the company and its clients, taking appropriate defensive actions. Conduct vulnerability scans on customer network infrastructures, interpret results, and collaborate with relevant support teams to address issues. Support projects within the Information Security function. Contribute to Cyber Essentials and Cyber Essentials Plus projects. Qualifications: Essential: GCSE or equivalent in English (Grades A - C / 9-4) Essential: GCSE or equivalent in Maths (Grades A - C / 9-4) Desired Skills and Personal Qualities: Strong eagerness to learn. Excellent time management skills for flexible and pressure-filled work environments. Effective communication skills to thrive in a fast-paced setting. Ability to prioritize workloads and seek guidance when needed. Demonstrated interest and proficiency in IT (through education or self-tuition). Fault-finding/troubleshooting ability. Understanding of IT network features and functions. Knowledge of basic security concepts and security technologies. Salary and Benefits: Our people are important to us, so we believe in looking after them as best we can. We have an engagement policy with perks and benefits, including: Tools to get the job done - A new high-spec Dell laptop and mobile phone expenses Cashback Healthcare Plan Career and personal development Annual away day for feedback and positive change Fun CSR activities, friendly environment and relaxed workplace Social days/evenings out and the Seriun festival (Coming soon) Hot lunch on last Friday of every month, with a catered-for style lunch every quarter Xmas parties (which are on another level!) Inpowa - employee reward system - prizes for the great work you do Annual Incremental holidays (maximum of 5 extra days after 3 years' service) Ability to purchase holidays Long service rewards and awards Career Progression policy of internal recruitment over external If you believe this is the sort of exciting opportunity you are looking for to start your career within Cyber Security please apply. Please also get in touch if you know anyone who would be well suited. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Cyber Security Apprentice Location: Burnley Area (flexible working after probation in line with company policy) Salary: Apprentice Wage Join our clients company and embark on an exciting journey to kickstart or advance your career in IT as a Cyber Security Technician. In this role, you will play a crucial part in safeguarding the information and systems of the company and its clients, aligning with business needs and upholding Information Security principles. Gain valuable experience in detecting network security breaches, delivering 1st and 2nd line support solutions, and collecting information for escalation to incident response teams or other specified functions. Your Responsibilities: Monitor company and client networks for malicious activity. Provide 1st and 2nd line support for security incidents as an integral member of the Seriun cyber team. Respond to and investigate alerts, contribute to developing new security monitoring use cases, and ensure proper documentation of investigative activities in ticketing systems, followed up with relevant support teams. Monitor open-source intelligence sources for potential threats against the company and its clients, taking appropriate defensive actions. Conduct vulnerability scans on customer network infrastructures, interpret results, and collaborate with relevant support teams to address issues. Support projects within the Information Security function. Contribute to Cyber Essentials and Cyber Essentials Plus projects. Qualifications: Essential: GCSE or equivalent in English (Grades A - C / 9-4) Essential: GCSE or equivalent in Maths (Grades A - C / 9-4) Desired Skills and Personal Qualities: Strong eagerness to learn. Excellent time management skills for flexible and pressure-filled work environments. Effective communication skills to thrive in a fast-paced setting. Ability to prioritize workloads and seek guidance when needed. Demonstrated interest and proficiency in IT (through education or self-tuition). Fault-finding/troubleshooting ability. Understanding of IT network features and functions. Knowledge of basic security concepts and security technologies. Salary and Benefits: Our people are important to us, so we believe in looking after them as best we can. We have an engagement policy with perks and benefits, including: Tools to get the job done - A new high-spec Dell laptop and mobile phone expenses Cashback Healthcare Plan Career and personal development Annual away day for feedback and positive change Fun CSR activities, friendly environment and relaxed workplace Social days/evenings out and the Seriun festival (Coming soon) Hot lunch on last Friday of every month, with a catered-for style lunch every quarter Xmas parties (which are on another level!) Inpowa - employee reward system - prizes for the great work you do Annual Incremental holidays (maximum of 5 extra days after 3 years' service) Ability to purchase holidays Long service rewards and awards Career Progression policy of internal recruitment over external If you believe this is the sort of exciting opportunity you are looking for to start your career within Cyber Security please apply. Please also get in touch if you know anyone who would be well suited. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Mar 27, 2024
Full time
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Job Title: 2nd Line IT Support and Delivery Engineer Location: St Asaph, North Wales Salary: £25,000 - £30,000 Per Annum Job Type: Full-Time, Permanent Working Hours: Monday to Friday - 8 am to 4.30 pm Please note that candidates must live within a commutable distance of St Asaph to be considered for this role. About OES: Office Equipment Systems (OES) is a fast-growing Tech Company in North Wales providing IT and Comms technology and managed print to small & medium businesses. With regional sales and support locations across the UK, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion, and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT Helpdesk or IT Field role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers' sites when on-site assistance is needed. As a Hybrid role of IT Helpdesk and field IT support and delivery, the successful candidate will be responsible for delivering IT project work in the North Wales, North West area, and throughout the UK. Delivery tasks include PC Installation, Printer Installation, Microsoft 365 migrations, and general IT Tasks. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email, and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to the engineering team Investigating and monitoring all related ICT, network, workstation, laptop, and application performance issues Ensuring customer faults and incidents are resolved within SLA's Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for giving first-class service at all times Attend customer site for fault resolution and project delivery works About You: Experience Required: Have an ICT background with service desk / IT Delivery experience is preferred Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable with using CRMs and documentation solutions Holds a Full UK valid driving license Remuneration and Benefits: Basic Salary of £25,000 - £30,000 Staff Share Equity Scheme New customer referral incentive Free Onsite Parking 21 Days Holiday increasing to 25 (+ bank holidays) Modern Office - fully air-conditioned, shower facility and a great kitchen dining area Extra Information: Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in, and have the right to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Mar 27, 2024
Full time
Job Title: 2nd Line IT Support and Delivery Engineer Location: St Asaph, North Wales Salary: £25,000 - £30,000 Per Annum Job Type: Full-Time, Permanent Working Hours: Monday to Friday - 8 am to 4.30 pm Please note that candidates must live within a commutable distance of St Asaph to be considered for this role. About OES: Office Equipment Systems (OES) is a fast-growing Tech Company in North Wales providing IT and Comms technology and managed print to small & medium businesses. With regional sales and support locations across the UK, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion, and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT Helpdesk or IT Field role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers' sites when on-site assistance is needed. As a Hybrid role of IT Helpdesk and field IT support and delivery, the successful candidate will be responsible for delivering IT project work in the North Wales, North West area, and throughout the UK. Delivery tasks include PC Installation, Printer Installation, Microsoft 365 migrations, and general IT Tasks. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email, and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to the engineering team Investigating and monitoring all related ICT, network, workstation, laptop, and application performance issues Ensuring customer faults and incidents are resolved within SLA's Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for giving first-class service at all times Attend customer site for fault resolution and project delivery works About You: Experience Required: Have an ICT background with service desk / IT Delivery experience is preferred Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable with using CRMs and documentation solutions Holds a Full UK valid driving license Remuneration and Benefits: Basic Salary of £25,000 - £30,000 Staff Share Equity Scheme New customer referral incentive Free Onsite Parking 21 Days Holiday increasing to 25 (+ bank holidays) Modern Office - fully air-conditioned, shower facility and a great kitchen dining area Extra Information: Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in, and have the right to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Mar 27, 2024
Full time
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to 28,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 26, 2024
Full time
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to 28,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Regional Service Technician Plymouth Competitive Salary + Bonus + Company Vehicle Do you want to work for a leading Soft Drinks Business with a market leading portfolio? Are you experienced in a technical role with a passion for outstanding customer service? The Advocate Group are excited to be exclusively partnered with a leading soft drinks business who are looking for a Regional Service Technician. You play a key part in the installation and maintenance of key equipment alongside being the face of the brand within Out Of Homes venues across the area. Key responsibilities: Responsible for completing 2nd line reactive maintenance Conduct customers surveys on premise and identify an appropriate solution Installation of new equipment on customer premises Undertake planned maintenance in accordance with a schedule Develop key and long-lasting customer relationships Respond professionally to customer complaints and escalate further if needed Work in accordance with safe systems of work and standard operating procedures About you: Experience in a technical role is essential ideally within the drinks market however other backgrounds will be considered Highly organised and good time management Proactive problem solving and route cause analysis skills Great customer service and compliant response skills If the role and responsibilities sound like they are a fit for you then I d love to speak to you! The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you re interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today. Please get in touch with Amy Wilks or click Apply Now to be considered for this vacancy. (url removed)
Mar 23, 2024
Full time
Regional Service Technician Plymouth Competitive Salary + Bonus + Company Vehicle Do you want to work for a leading Soft Drinks Business with a market leading portfolio? Are you experienced in a technical role with a passion for outstanding customer service? The Advocate Group are excited to be exclusively partnered with a leading soft drinks business who are looking for a Regional Service Technician. You play a key part in the installation and maintenance of key equipment alongside being the face of the brand within Out Of Homes venues across the area. Key responsibilities: Responsible for completing 2nd line reactive maintenance Conduct customers surveys on premise and identify an appropriate solution Installation of new equipment on customer premises Undertake planned maintenance in accordance with a schedule Develop key and long-lasting customer relationships Respond professionally to customer complaints and escalate further if needed Work in accordance with safe systems of work and standard operating procedures About you: Experience in a technical role is essential ideally within the drinks market however other backgrounds will be considered Highly organised and good time management Proactive problem solving and route cause analysis skills Great customer service and compliant response skills If the role and responsibilities sound like they are a fit for you then I d love to speak to you! The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you re interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today. Please get in touch with Amy Wilks or click Apply Now to be considered for this vacancy. (url removed)
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Mar 23, 2024
Full time
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
The role... We are searching for bright and motivated technicians to join our team at the Cambridge Theatre for Matilda the Musical. The electrics department are looking for people to work on the lighting desk and show electrical plots to facilitate the smooth and safe running of the RSCs production of Matilda the Musical. What you'll be doing... -Working on the shows, previews and technical rehearsals for Matilda the Musical. -You will be required to operate the lighting desk, stage electrics plots and follow spots. -As part of the Production Technician team, you will be prepping the show each day, helping to conduct safety checks & rig checks. -Working closely with the visiting Company and its Stage Management to ensure the smooth and safe operation of each show to ensure the artistic integrity of the show's lighting design is always a priority. -Working as part of a team to maintain a professional work environment, where performers, technicians and audience members are safe. -Problem solving during live performances. -Conducting maintenance on the lighting, video and special effects rigs of the show, so it always looks its best. -Undertake training requirements as identified by LW Theatres -The role may require supervisory responsibilities. -Cover the Head of Department and Deputy in their absence. -Ad hoc project work as directed by the Head of Department. -Maintain an excellent standard of housekeeping within the venue. -Carry out maintenance in the venue as directed by the head of department. -Manual handling is necessary in these roles and training will be provided. What we need... -Enjoy working as part of a team in a vibrant and lively environment. -Open minded with a willingness to learn and be trained and to share knowledge -A proactive, flexible and professional manner with good timekeeping. -A conscientious approach; accurate and with an eye for detail. -Logical and methodical, with the ability to follow instruction precisely. -Adaptable, with the ability to use initiative in identifying problems and working with the team to find solutions. -Ability to work in low light and at height. -Technical experience from West End, touring or another technical background. -An understanding of theatre health and safety. Electrical qualifications desirable. -Happy to work evenings and weekends. -Experience of undertaking stage electrics and followspot plots on large scale productions. -Experience of operating a Grand MA or ETC lighting desk desirable. -Experience of lighting systems, including networking and lighting protocols is desirable. -Experience of setting up and maintaining video systems desirable. -Understanding of theatre health and safety. Salary: £618.00 per week (Plus weekly bonus, plus overtime) Deadline for applications: 2nd October 2022 Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly.
Sep 24, 2022
Full time
The role... We are searching for bright and motivated technicians to join our team at the Cambridge Theatre for Matilda the Musical. The electrics department are looking for people to work on the lighting desk and show electrical plots to facilitate the smooth and safe running of the RSCs production of Matilda the Musical. What you'll be doing... -Working on the shows, previews and technical rehearsals for Matilda the Musical. -You will be required to operate the lighting desk, stage electrics plots and follow spots. -As part of the Production Technician team, you will be prepping the show each day, helping to conduct safety checks & rig checks. -Working closely with the visiting Company and its Stage Management to ensure the smooth and safe operation of each show to ensure the artistic integrity of the show's lighting design is always a priority. -Working as part of a team to maintain a professional work environment, where performers, technicians and audience members are safe. -Problem solving during live performances. -Conducting maintenance on the lighting, video and special effects rigs of the show, so it always looks its best. -Undertake training requirements as identified by LW Theatres -The role may require supervisory responsibilities. -Cover the Head of Department and Deputy in their absence. -Ad hoc project work as directed by the Head of Department. -Maintain an excellent standard of housekeeping within the venue. -Carry out maintenance in the venue as directed by the head of department. -Manual handling is necessary in these roles and training will be provided. What we need... -Enjoy working as part of a team in a vibrant and lively environment. -Open minded with a willingness to learn and be trained and to share knowledge -A proactive, flexible and professional manner with good timekeeping. -A conscientious approach; accurate and with an eye for detail. -Logical and methodical, with the ability to follow instruction precisely. -Adaptable, with the ability to use initiative in identifying problems and working with the team to find solutions. -Ability to work in low light and at height. -Technical experience from West End, touring or another technical background. -An understanding of theatre health and safety. Electrical qualifications desirable. -Happy to work evenings and weekends. -Experience of undertaking stage electrics and followspot plots on large scale productions. -Experience of operating a Grand MA or ETC lighting desk desirable. -Experience of lighting systems, including networking and lighting protocols is desirable. -Experience of setting up and maintaining video systems desirable. -Understanding of theatre health and safety. Salary: £618.00 per week (Plus weekly bonus, plus overtime) Deadline for applications: 2nd October 2022 Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly.
2nd Line Support Technician We are currently looking for a 2nd Line Support Technician to join our busy team! Location: Kettering Hours of Work: 37.5 hours per week, to be worked flexibly Monday-Friday. 2nd Line Support Technician Duties: The role is a key function within the business to manage the IT Support element with responsibility for all IT incidents and support requests...... click apply for full job details
Sep 19, 2022
Full time
2nd Line Support Technician We are currently looking for a 2nd Line Support Technician to join our busy team! Location: Kettering Hours of Work: 37.5 hours per week, to be worked flexibly Monday-Friday. 2nd Line Support Technician Duties: The role is a key function within the business to manage the IT Support element with responsibility for all IT incidents and support requests...... click apply for full job details
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Jan 04, 2022
Full time
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
IT SUPPORT TECHNICIAN FIFE £22 - £27,500K The primary function of this role will be to provide 2nd line support to our users (60%). The role will also include supporting the 1st line (25%) and working on and supporting with IT projects (15%). This role sits within the Group IT and has responsiblities to cover all locations (Worldwide) as well as our mobile locations You will Focus on creating documentation that encourages standard working practices and shares knowledge amongst others in the team and our user community Provide pro-active and prioritised and effective reactive support to our users In accordance with the Head of IT, deliver and participate in projects within the agreed scope and to a high quality Focus on personal development. Take ownership for progression. Input to 1:1 meetings and create a detailed development plan together with your line manager The Person Seeking to find someone who is confident in their own skills and abilities, someone who can take a task and run with it whilst being able to stick within the parameters of a given scope. You must be a forward-thinking individual who embraces change and is willing to take on any challenge You MUST have the following skills/knowledge: Knowledge of supporting Windows 10 Laptops and Computers Experience working in an Environment where there is an importance placed on following policies and procedures Experience working directly with users of all levels. Providing advice and support in a professional and calm manner Knowledge and experience or troubleshooting and translating complex technical issues to users/colleagues Knowledge and experience of 0365 (Teams, User Management, SharePoint, Yammer) Knowledge and experience of Active Directory (User and Group management) It would be DESIRABLE to have the following skills/knowledge Experience in IT infrastructure (Servers, Networks, IPT, Azure etc) Experience with Sharepoint/Form designers and Power Automate Experience of 0365 administration/deployments Experience in executing IT Change Knowledge of ISO 27001 Experience in Cisco Meraki Experience with Marine Based IT To apply for this role, please send cv to: . For further information, contact Angela McBrearty at Brook Street on e: The Reward
Dec 06, 2021
Full time
IT SUPPORT TECHNICIAN FIFE £22 - £27,500K The primary function of this role will be to provide 2nd line support to our users (60%). The role will also include supporting the 1st line (25%) and working on and supporting with IT projects (15%). This role sits within the Group IT and has responsiblities to cover all locations (Worldwide) as well as our mobile locations You will Focus on creating documentation that encourages standard working practices and shares knowledge amongst others in the team and our user community Provide pro-active and prioritised and effective reactive support to our users In accordance with the Head of IT, deliver and participate in projects within the agreed scope and to a high quality Focus on personal development. Take ownership for progression. Input to 1:1 meetings and create a detailed development plan together with your line manager The Person Seeking to find someone who is confident in their own skills and abilities, someone who can take a task and run with it whilst being able to stick within the parameters of a given scope. You must be a forward-thinking individual who embraces change and is willing to take on any challenge You MUST have the following skills/knowledge: Knowledge of supporting Windows 10 Laptops and Computers Experience working in an Environment where there is an importance placed on following policies and procedures Experience working directly with users of all levels. Providing advice and support in a professional and calm manner Knowledge and experience or troubleshooting and translating complex technical issues to users/colleagues Knowledge and experience of 0365 (Teams, User Management, SharePoint, Yammer) Knowledge and experience of Active Directory (User and Group management) It would be DESIRABLE to have the following skills/knowledge Experience in IT infrastructure (Servers, Networks, IPT, Azure etc) Experience with Sharepoint/Form designers and Power Automate Experience of 0365 administration/deployments Experience in executing IT Change Knowledge of ISO 27001 Experience in Cisco Meraki Experience with Marine Based IT To apply for this role, please send cv to: . For further information, contact Angela McBrearty at Brook Street on e: The Reward
Security Plus Limited
Stoke-on-trent, Staffordshire
*IT Technician* Security Plus is a family run cash in transit business with locations in England, Scotland and Wales and are seeking to recruit a multi skilled 1st/2nd line IT Technician to join our IT Team based at our Head Office in Trentham. *ROLE DUTIES* Troubleshoot a wide variety of incidents in relation to hardware, operating systems, networks and software faults. Creating and maintaining user accounts in Active Directory. Creating and managing mailboxes on exchange servers. Maintaining Avaya VOIP Phone system. Support for UniFi enterprise Wireless network. Network Printer installation and support. Exposure to mobile device management. Support Ticket/Inbox Management. Exposure to SQL Server. Asset Management. Following and adhering to change management processes. Ability to explain problems and solutions clearly to non-technical users. Face to face, telephone or email technical support. Out of hours / on call support Travel to remote sites. Documentation and Procedure writing. *ROLE REQUIREMENTS* Use and support of a wide range of Microsoft Office products (2) Use and Support of a wide range of Operating Systems - Windows XP, 7, 8, 10 Use and Support of Windows Server Operating system -2. Basic understanding of network core infrastructure (Domain controllers, DHCP and DNS) Basic understanding of TCP/IP. Basic understanding of WAN/MPLS. Excellent interpersonal Skills (face to face, telephone and written). Ability to actively participate in IT projects. Proactive, results focused and self-motivated. Excellent problem solving and analysis skills. Drivers licence. In return, we offer an excellent working environment and a genuine career path. Salary is negotiable depending on experience, in addition to a fully expensed company vehicle option and Contributory Pension Scheme. IND009 Job Types: Full-time, Permanent Schedule: * Monday to Friday Work remotely: * No
Dec 04, 2021
Full time
*IT Technician* Security Plus is a family run cash in transit business with locations in England, Scotland and Wales and are seeking to recruit a multi skilled 1st/2nd line IT Technician to join our IT Team based at our Head Office in Trentham. *ROLE DUTIES* Troubleshoot a wide variety of incidents in relation to hardware, operating systems, networks and software faults. Creating and maintaining user accounts in Active Directory. Creating and managing mailboxes on exchange servers. Maintaining Avaya VOIP Phone system. Support for UniFi enterprise Wireless network. Network Printer installation and support. Exposure to mobile device management. Support Ticket/Inbox Management. Exposure to SQL Server. Asset Management. Following and adhering to change management processes. Ability to explain problems and solutions clearly to non-technical users. Face to face, telephone or email technical support. Out of hours / on call support Travel to remote sites. Documentation and Procedure writing. *ROLE REQUIREMENTS* Use and support of a wide range of Microsoft Office products (2) Use and Support of a wide range of Operating Systems - Windows XP, 7, 8, 10 Use and Support of Windows Server Operating system -2. Basic understanding of network core infrastructure (Domain controllers, DHCP and DNS) Basic understanding of TCP/IP. Basic understanding of WAN/MPLS. Excellent interpersonal Skills (face to face, telephone and written). Ability to actively participate in IT projects. Proactive, results focused and self-motivated. Excellent problem solving and analysis skills. Drivers licence. In return, we offer an excellent working environment and a genuine career path. Salary is negotiable depending on experience, in addition to a fully expensed company vehicle option and Contributory Pension Scheme. IND009 Job Types: Full-time, Permanent Schedule: * Monday to Friday Work remotely: * No
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 02, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.
Nov 11, 2021
Full time
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.
2nd Line ICT Technician -Waltham Forest -up to £26.5K Our client, a school in Waltham Forest have an urgent requirement for an enthusiastic and experienced IT Technician to join their existing IT team, to assist in the various ICT tasks around a large site.The successful candidate will assist the Senior Network Administrator and IT Technician in ensuring the secure, reliable and effective operation of all the IT services. An ideal role for someone with experience working in a school or college and looking to advance their career. As the IT Technician, your main duties will include: Support the first line operative where required. Assist the Senior Network Administrator in the installation of new hardware and software. To support staff and students with IT problems Advise on Microsoft Office packages and cloud services, educational software and Windows operating system. Manage the internal IT room booking system. Oversee the CCTV surveillance system including downloading images and footage as requested and monitoring the health of the system and escalating to the CCTV contractor as required. Manage the school website, liaising with colleagues for the creation of new articles and editing current articles. Train other IT support staff in basic updates to the website. Provide technical support and advice for the school's virtual learning environment and act as a point of contact for the school with VLE support provider. To be considered for this position, you will have experience or certifications in the following: Computer Science degree OR CompTIA A+ · Excellent communication skills
Nov 10, 2021
Full time
2nd Line ICT Technician -Waltham Forest -up to £26.5K Our client, a school in Waltham Forest have an urgent requirement for an enthusiastic and experienced IT Technician to join their existing IT team, to assist in the various ICT tasks around a large site.The successful candidate will assist the Senior Network Administrator and IT Technician in ensuring the secure, reliable and effective operation of all the IT services. An ideal role for someone with experience working in a school or college and looking to advance their career. As the IT Technician, your main duties will include: Support the first line operative where required. Assist the Senior Network Administrator in the installation of new hardware and software. To support staff and students with IT problems Advise on Microsoft Office packages and cloud services, educational software and Windows operating system. Manage the internal IT room booking system. Oversee the CCTV surveillance system including downloading images and footage as requested and monitoring the health of the system and escalating to the CCTV contractor as required. Manage the school website, liaising with colleagues for the creation of new articles and editing current articles. Train other IT support staff in basic updates to the website. Provide technical support and advice for the school's virtual learning environment and act as a point of contact for the school with VLE support provider. To be considered for this position, you will have experience or certifications in the following: Computer Science degree OR CompTIA A+ · Excellent communication skills
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.
Mar 17, 2021
Full time
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.