End Date Thursday 04 April 2024 Salary Range £71,825 - £84,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE: Product Owner - Customer Data Services Lab LOCATION(S): Bristol HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Our Mission We're on a journey to build the bank of the future, and we need your help. We re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you ll impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows. Why we re doing this? We're committed to Help Britain Prosper and become the best bank for customers. As part of this, we're redefining our data and digital capabilities, providing customers with personalised, simpler, continuous interactions across online, mobile and branches. Our digital platforms (public website, mobile & tablet app, and internet banking website) are where the majority of customer and colleague interactions with the bank take place. They are becoming increasingly sophisticated with the introduction of public API's, growing numbers of devices to access them from and evolving operating systems. Job Description The Team In the Customer Data Services (CDS) Lab, we have an opportunity to join the team at the heart of the Bank s data strategy, where Customer Data is owned and provided across the Group via APIs and strategic streaming technology to enable customer journeys across all the core channels - Internet Banking, Telephony and Branch. CDS prides itself on providing a collaborative environment where s everyone opinion is valued and crowdsourcing ideas to ensure we identify the right solution whatever the challenge. We provide data services to stakeholders across the Bank from integrating new Insurance Pensions & Investment (IP&I) systems into OCIS, to enabling the latest Mobile App functionality through providing access to our APIs. As a Product Owner in the CDS Lab, you'll have the opportunity and responsibility to engage and collaborate with those stakeholders giving you a truly cross-Divisional perspective on Group Data change roadmaps and strategy. The CDS Lab resides in the Data & Machine Learning Platform (D&ML). We provide and maintain all the personal and non-personal Customer party Data for the Bank. There are 40 million+ customer records on our customer applications and we thereby provide a critical enabling service to the Group as we support 14+ Critical Business Processes across the Bank from logon to payments. The services we provide include mastery of data and holder of customer single source of truth (includes managing customer data architecture, write and read customer data, integrate new customer data via mergers & acquisitions and data quality across the data lifecycle), provide subscription to customer APIs for processes to access customer data, match & merge data, source and provide reference data and remediate data to resolve data quality issues. We're the customer domain owner for personal data and applications such as OCIS, and we service and maintain the non-personal data and applications such as COM CMD for the Bank. We also source and supply a range of internal and external reference data to the Group. We service all divisions across the Bank including Retail, Commercial, Insurance & Wealth, Enterprise Data and Digital Platforms as well as internal divisions such as Finance, Risk, Tax. We're currently on a journey to progressively modernise our Customer Data technology estate and are building out our public cloud technologies and capabilities, which is the new Customer Data Platform. This will be the strategic customer Group data solution and asset for the Bank that will used by all divisions and cross-functional areas. This new platform is being built on public cloud technology and will involve several modern technology components including inbound data streaming services, a new customer database, new system of insight as well as customer APIs and outbound streaming services. The platform will also need the ability to stream data from on -prem systems and applications. A key offering from this new platform will be Customer Data Products and Analytical Customer Data Products to the different divisions across the Group. The role will work closely with the Foundational Data Products Lab in DML, which is overseeing the delivery of all the Enterprise Data products / services to the Group. Our team is looking for a hardworking and adaptable Product Owner. A technical leader with data domain expertise, a growth mind-set, and a dedication to leading change. As Product Owner for the Lab, you'll realise value for customers and stakeholders by ensuring that teams are working on the right priorities, achieved by fostering collaborative, empowered teams and nurturing them to take ownership of the relevant outcomes. We want our Product Owners to stimulate innovation whilst mitigating risk, conducting data driven test and learn activities. What You ll Do Work together with your Lead Engineering counterpart in a 'two-in-a-box' model to jointly lead the product team providing a great value proposition to your stakeholders from across the company. Lead agile multi-disciplinary teams by blending both deep domain and technical expertise across a number of component and feature teams who build, deploy, and maintain capabilities and services enabling earlier value release for our customers. Within the framing of a reference architecture and strategy, work with business areas and engineering to set the product direction and roadmap for the product and services. Engage with senior business leaders to understand long-term strategic data challenges. Meet the needs of customers related to a range of products and services, defining Business Value Goals that resonate with your data stakeholders. Articulate a Product Vision and Roadmap to take your stakeholders on the journey. Be an advocate for the client within the Lab working in a cross-disciplinary team, delivering exciting customer driven solutions and high-quality software. Work alongside multiple divisions in an agile environment dealing with backlogs and delivering use cases for the various business units as well as working on software orientated products/projects. Continuously show and prove the value of the team s outcomes. Take responsibility to formally grow capabilities within the data business, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods. Take responsibility for developing and delivering change management plans and achieving outcomes that support the organisation's overall strategy. Be part of the broader Data & Machine Learning product owner community driving and supporting initiatives Hire and grow delivery talent as well as coaching and mentoring colleagues to enable them to reach their full potential. Play a key role in the transformation of data and its migration from legacy to Google cloud. About You Have a passion for Customer Data and our abilities to provide a single source of truth for Customer Data to the entire Group. This involves knowing what it means to provide a Single Customer View of a customer or party not only in terms of the products and services a customer or party might hold right across the Group but also other core customer information such as if that customer is also a supplier to the Bank, key risk data about that customer, etc. Have an interest in and ideally experience in shaping and defining Data Products for insights and analytics Strength in collaboration as Data & Machine Learning Platform requires its Labs and Programmes to collaborate in building end-to-end Data products and services across LBG; so, collaboration needs to be a key part of your DNA. A Strategic thinker when defining a product vision and direction in the delivery of a complete product experience from initiation to implementation and support. Expertise in product ownership and management, proto-typing, building, deploying, and maintaining large scale data solutions. Ability to lead multi-disciplinary, mixed, geographically distributed teams across the project lifecycle. An experienced product owner and leader, able to inspire and encourage the best from their teams, who can relate to our customer s challenges and translate their emotions into real solutions. Ability to lead a team aligning them toward common goals with conviction, compassion, and diplomacy. Ability to communicate, translate and present critical information to multi-skilled people and teams at different levels in the organisation, understanding their differing needs. A researcher who has a deep understanding of their customers and market with the ability to untangle and interpret the wealth of information into meaningful strategies. Data domain skills and an understanding of the technology behind your product as well as understanding how it is built and that entails methodologies, processes and tools used to create efficient teams and agile delivery. . click apply for full job details
Mar 26, 2024
Full time
End Date Thursday 04 April 2024 Salary Range £71,825 - £84,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE: Product Owner - Customer Data Services Lab LOCATION(S): Bristol HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites Our Mission We're on a journey to build the bank of the future, and we need your help. We re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you ll impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows. Why we re doing this? We're committed to Help Britain Prosper and become the best bank for customers. As part of this, we're redefining our data and digital capabilities, providing customers with personalised, simpler, continuous interactions across online, mobile and branches. Our digital platforms (public website, mobile & tablet app, and internet banking website) are where the majority of customer and colleague interactions with the bank take place. They are becoming increasingly sophisticated with the introduction of public API's, growing numbers of devices to access them from and evolving operating systems. Job Description The Team In the Customer Data Services (CDS) Lab, we have an opportunity to join the team at the heart of the Bank s data strategy, where Customer Data is owned and provided across the Group via APIs and strategic streaming technology to enable customer journeys across all the core channels - Internet Banking, Telephony and Branch. CDS prides itself on providing a collaborative environment where s everyone opinion is valued and crowdsourcing ideas to ensure we identify the right solution whatever the challenge. We provide data services to stakeholders across the Bank from integrating new Insurance Pensions & Investment (IP&I) systems into OCIS, to enabling the latest Mobile App functionality through providing access to our APIs. As a Product Owner in the CDS Lab, you'll have the opportunity and responsibility to engage and collaborate with those stakeholders giving you a truly cross-Divisional perspective on Group Data change roadmaps and strategy. The CDS Lab resides in the Data & Machine Learning Platform (D&ML). We provide and maintain all the personal and non-personal Customer party Data for the Bank. There are 40 million+ customer records on our customer applications and we thereby provide a critical enabling service to the Group as we support 14+ Critical Business Processes across the Bank from logon to payments. The services we provide include mastery of data and holder of customer single source of truth (includes managing customer data architecture, write and read customer data, integrate new customer data via mergers & acquisitions and data quality across the data lifecycle), provide subscription to customer APIs for processes to access customer data, match & merge data, source and provide reference data and remediate data to resolve data quality issues. We're the customer domain owner for personal data and applications such as OCIS, and we service and maintain the non-personal data and applications such as COM CMD for the Bank. We also source and supply a range of internal and external reference data to the Group. We service all divisions across the Bank including Retail, Commercial, Insurance & Wealth, Enterprise Data and Digital Platforms as well as internal divisions such as Finance, Risk, Tax. We're currently on a journey to progressively modernise our Customer Data technology estate and are building out our public cloud technologies and capabilities, which is the new Customer Data Platform. This will be the strategic customer Group data solution and asset for the Bank that will used by all divisions and cross-functional areas. This new platform is being built on public cloud technology and will involve several modern technology components including inbound data streaming services, a new customer database, new system of insight as well as customer APIs and outbound streaming services. The platform will also need the ability to stream data from on -prem systems and applications. A key offering from this new platform will be Customer Data Products and Analytical Customer Data Products to the different divisions across the Group. The role will work closely with the Foundational Data Products Lab in DML, which is overseeing the delivery of all the Enterprise Data products / services to the Group. Our team is looking for a hardworking and adaptable Product Owner. A technical leader with data domain expertise, a growth mind-set, and a dedication to leading change. As Product Owner for the Lab, you'll realise value for customers and stakeholders by ensuring that teams are working on the right priorities, achieved by fostering collaborative, empowered teams and nurturing them to take ownership of the relevant outcomes. We want our Product Owners to stimulate innovation whilst mitigating risk, conducting data driven test and learn activities. What You ll Do Work together with your Lead Engineering counterpart in a 'two-in-a-box' model to jointly lead the product team providing a great value proposition to your stakeholders from across the company. Lead agile multi-disciplinary teams by blending both deep domain and technical expertise across a number of component and feature teams who build, deploy, and maintain capabilities and services enabling earlier value release for our customers. Within the framing of a reference architecture and strategy, work with business areas and engineering to set the product direction and roadmap for the product and services. Engage with senior business leaders to understand long-term strategic data challenges. Meet the needs of customers related to a range of products and services, defining Business Value Goals that resonate with your data stakeholders. Articulate a Product Vision and Roadmap to take your stakeholders on the journey. Be an advocate for the client within the Lab working in a cross-disciplinary team, delivering exciting customer driven solutions and high-quality software. Work alongside multiple divisions in an agile environment dealing with backlogs and delivering use cases for the various business units as well as working on software orientated products/projects. Continuously show and prove the value of the team s outcomes. Take responsibility to formally grow capabilities within the data business, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods. Take responsibility for developing and delivering change management plans and achieving outcomes that support the organisation's overall strategy. Be part of the broader Data & Machine Learning product owner community driving and supporting initiatives Hire and grow delivery talent as well as coaching and mentoring colleagues to enable them to reach their full potential. Play a key role in the transformation of data and its migration from legacy to Google cloud. About You Have a passion for Customer Data and our abilities to provide a single source of truth for Customer Data to the entire Group. This involves knowing what it means to provide a Single Customer View of a customer or party not only in terms of the products and services a customer or party might hold right across the Group but also other core customer information such as if that customer is also a supplier to the Bank, key risk data about that customer, etc. Have an interest in and ideally experience in shaping and defining Data Products for insights and analytics Strength in collaboration as Data & Machine Learning Platform requires its Labs and Programmes to collaborate in building end-to-end Data products and services across LBG; so, collaboration needs to be a key part of your DNA. A Strategic thinker when defining a product vision and direction in the delivery of a complete product experience from initiation to implementation and support. Expertise in product ownership and management, proto-typing, building, deploying, and maintaining large scale data solutions. Ability to lead multi-disciplinary, mixed, geographically distributed teams across the project lifecycle. An experienced product owner and leader, able to inspire and encourage the best from their teams, who can relate to our customer s challenges and translate their emotions into real solutions. Ability to lead a team aligning them toward common goals with conviction, compassion, and diplomacy. Ability to communicate, translate and present critical information to multi-skilled people and teams at different levels in the organisation, understanding their differing needs. A researcher who has a deep understanding of their customers and market with the ability to untangle and interpret the wealth of information into meaningful strategies. Data domain skills and an understanding of the technology behind your product as well as understanding how it is built and that entails methodologies, processes and tools used to create efficient teams and agile delivery. . click apply for full job details
The Youth Endowment Fund Research Lead - Underlying causes of violence Reports to: Head of Toolkit and Synthesis Salary: £54,000 Contract: 2 years Fixed term Location: Central London, Hybrid Closing date: 9am Monday, 8th April 2024 About the Youth Endowment Fund We're here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen growth. We have also seen increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build a fantastic body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn't through evidence synthesis, data analysis and qualitative research into children's lives. We also need to understand the underlying causes of violence and which children are most in need of support. This is where your role is so important. Your key responsibilities As the Research Lead on causes of violence, you will be an essential part of the YEF team. You will: Lead the YEF's research into the causes and nature of violence in England and Wales. You'll investigate questions like: Why does violence happen? What seems to protect children or put them at greater risk? Are there particular locations or times where violence happens most often? Why do people desist from violence and how can we support this process? How can we use this information effectively and ethically? Make sure we invest in research that fills important gaps in knowledge and leads to important changes. This could include commissioning: Systematic reviews on issues like child criminal exploitation, drug markets and children's experiences of involvement in violence. Detailed analysis of individual cases of violence. You'll commission research teams to explore: How we can learn about the causes and contexts of violence through rich mixed methods analysis of individual cases. Whether we can learn generalisable lessons from a sample of cases. Other new primary research such as quantitative analysis of existing datasets, rich qualitative exploration of children's experiences or working with our large number of young people trained as peer researchers (as part of the Peer Action Collective ). You will create accessible summaries of key pieces of research. This could include: A systematic review (funded by YEF) of existing research. Key criminological insights about the nature of crime and violence. You'll create useful tools and resources (similar to our Toolkit ) which support decision-makers to apply insights from your work. This could include guidance to commissioners on how to understand the nature of violence in their area, the needs of local children, and You'll develop great relationships with experts and represent YEF in external meetings and events. You'll promote our research by speaking at conferences and events. You'll work with our Change team to identify opportunities for our research to influence policy and practice, and bring about positive changes that will keep children safe. You'll have line management responsibility for a Research Manager. You'll ensure they contribute effectively to your portfolio of work. About you You are this sort of person: You want to play a significant part in reducing the level of violence affecting young people. You care about having an impact. You share our belief that an evidence-based approach is our best hope of preventing violence. You're fascinated by research, but you're not just interested in research for its own sake. You want to achieve actual changes in outcomes for children. You know a lot about research on violence, where it happens, what causes it and who does it. You know the key ideas, debates and studies. You're comfortable talking about this research with experts. There are many ways to acquire this knowledge, including professional experience, academic research or study, and personal interest. You're a confident reader of research (including systematic reviews and quantitative methods) and have strong critical appraisal skills. You know when research can be trusted and when it can't and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience. You have at least three years' experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice. You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand. You have excellent project and time management skills. You can work independently, quickly and to a high standard. You are good with people. You're comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy-makers. You're able to provide constructive challenge when required. You learn fast but remain humble. You like learning. You're very good at synthesising information. You know how much you don't know and that you can always learn more. You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work. You're committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values. You may have: Experience of commissioning research and managing external contractors. You can scrutinise a budget to ensure it provides value for money. Confident public speaking skills. You're an excellent verbal communicator. You've delivered dozens of talks on complex or contested topics. You're calm and confident when answering challenging questions. Experience of working directly on the prevention of violence or crime. This might mean working directly with young people at risk of becoming involved in crime or working with organisations that fund or deliver relevant programmes. Experience of developing a research strategy. You have thought hard about gaps in the evidence base, how they can be filled and how this might influence policy and practice. We would consider flexible arrangements to find the right candidate. This could include: Secondments for candidates with an established record of research on the causes of violence. This arrangement might suit an academic researcher who is looking to gain experience outside of academia but does not want to leave academia entirely. Flexible working alongside postgraduate study. While it's not a criterion, we're especially interested to hear from applicants who have lived experience of youth violence. It's also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. Additional benefits include £1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities. Hybrid working details The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you'll be expected to work from the London office 2 days per month. To apply To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9:00am Monday, 8th April 2024. When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions: Why are you motivated to apply for this role? Give clear examples where your experience directly relates to the "About You" section in the JD. You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage. Interview process . click apply for full job details
Mar 22, 2024
Full time
The Youth Endowment Fund Research Lead - Underlying causes of violence Reports to: Head of Toolkit and Synthesis Salary: £54,000 Contract: 2 years Fixed term Location: Central London, Hybrid Closing date: 9am Monday, 8th April 2024 About the Youth Endowment Fund We're here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen growth. We have also seen increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build a fantastic body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn't through evidence synthesis, data analysis and qualitative research into children's lives. We also need to understand the underlying causes of violence and which children are most in need of support. This is where your role is so important. Your key responsibilities As the Research Lead on causes of violence, you will be an essential part of the YEF team. You will: Lead the YEF's research into the causes and nature of violence in England and Wales. You'll investigate questions like: Why does violence happen? What seems to protect children or put them at greater risk? Are there particular locations or times where violence happens most often? Why do people desist from violence and how can we support this process? How can we use this information effectively and ethically? Make sure we invest in research that fills important gaps in knowledge and leads to important changes. This could include commissioning: Systematic reviews on issues like child criminal exploitation, drug markets and children's experiences of involvement in violence. Detailed analysis of individual cases of violence. You'll commission research teams to explore: How we can learn about the causes and contexts of violence through rich mixed methods analysis of individual cases. Whether we can learn generalisable lessons from a sample of cases. Other new primary research such as quantitative analysis of existing datasets, rich qualitative exploration of children's experiences or working with our large number of young people trained as peer researchers (as part of the Peer Action Collective ). You will create accessible summaries of key pieces of research. This could include: A systematic review (funded by YEF) of existing research. Key criminological insights about the nature of crime and violence. You'll create useful tools and resources (similar to our Toolkit ) which support decision-makers to apply insights from your work. This could include guidance to commissioners on how to understand the nature of violence in their area, the needs of local children, and You'll develop great relationships with experts and represent YEF in external meetings and events. You'll promote our research by speaking at conferences and events. You'll work with our Change team to identify opportunities for our research to influence policy and practice, and bring about positive changes that will keep children safe. You'll have line management responsibility for a Research Manager. You'll ensure they contribute effectively to your portfolio of work. About you You are this sort of person: You want to play a significant part in reducing the level of violence affecting young people. You care about having an impact. You share our belief that an evidence-based approach is our best hope of preventing violence. You're fascinated by research, but you're not just interested in research for its own sake. You want to achieve actual changes in outcomes for children. You know a lot about research on violence, where it happens, what causes it and who does it. You know the key ideas, debates and studies. You're comfortable talking about this research with experts. There are many ways to acquire this knowledge, including professional experience, academic research or study, and personal interest. You're a confident reader of research (including systematic reviews and quantitative methods) and have strong critical appraisal skills. You know when research can be trusted and when it can't and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience. You have at least three years' experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice. You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand. You have excellent project and time management skills. You can work independently, quickly and to a high standard. You are good with people. You're comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy-makers. You're able to provide constructive challenge when required. You learn fast but remain humble. You like learning. You're very good at synthesising information. You know how much you don't know and that you can always learn more. You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work. You're committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values. You may have: Experience of commissioning research and managing external contractors. You can scrutinise a budget to ensure it provides value for money. Confident public speaking skills. You're an excellent verbal communicator. You've delivered dozens of talks on complex or contested topics. You're calm and confident when answering challenging questions. Experience of working directly on the prevention of violence or crime. This might mean working directly with young people at risk of becoming involved in crime or working with organisations that fund or deliver relevant programmes. Experience of developing a research strategy. You have thought hard about gaps in the evidence base, how they can be filled and how this might influence policy and practice. We would consider flexible arrangements to find the right candidate. This could include: Secondments for candidates with an established record of research on the causes of violence. This arrangement might suit an academic researcher who is looking to gain experience outside of academia but does not want to leave academia entirely. Flexible working alongside postgraduate study. While it's not a criterion, we're especially interested to hear from applicants who have lived experience of youth violence. It's also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. Additional benefits include £1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities. Hybrid working details The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you'll be expected to work from the London office 2 days per month. To apply To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9:00am Monday, 8th April 2024. When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions: Why are you motivated to apply for this role? Give clear examples where your experience directly relates to the "About You" section in the JD. You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage. Interview process . click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Researcher Permanent Salary Guildford: £34,200 - £37,900 Manchester: £32,800 - £36,400 Hybrid Working - up to 3 days per week from home Please upload evidence of writing with your application. This is not limited to peer-reviewed journal articles and may include (published) research reports, webpages / blog posts or conference papers (but not just slides). Are you a Researcher with expertise in education, assessment, psychology or a related field? Do you have experience of applying quantitative research methods to complex problems and hold a minimum of a Master's degree with a significant research element? In this job you will be able to expand your experience working in the education assessment industry. You will collaborate with qualitative, quantitative and mixed-methods researchers as well as subject-matter experts to ensure our exams and assessment solutions are valid, reliable and based on evidence. You will have a working week of 35 hours, with up to three days working from home per week. You will have a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will have a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You'll be: Evaluating the validity, reliability and fairness of assessments using mixed-methods research Developing original ways to collect, analyse and interpret educational data Supporting the design, development and evaluation of new products and services Engaging with education stakeholders to maximise the uptake and influence of the research Disseminating and reporting research results using a variety of scientific and policy-oriented channels Contributing to a positive and collaborative working culture that brings out the best in people Building rapport to help develop effective working relationships with internal and external stakeholders Please upload your CV and covering letter via our AQA job portal , as well as evidence of publication as specified at the top of this ad (note: this is mandatory for shortlisting). If you would like more information, feel free to get in touch with and we'll be happy to answer your questions. Don't leave it until later! Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To work with Senior Researchers to provide research and development services that support organisational improvement, development of innovative practices and products, and help position AQA as a thought leader in the assessment research community. The post holder will work with senior staff in Research & Development and colleagues across the business to create and deliver outputs in operational, assessment design or policy-related contexts, using research skills to support senior staff in Research and Development to make recommendations and decisions in complex, open-ended situations. This will require developing specialist knowledge of appropriate research methodologies and development techniques. The postholder will contribute to projects within the team's matrix management model, supporting and leading tasks or projects as required.Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Working with colleagues from across the business, contribute to the development and delivery of research and development projects and services for the business, encompassing, as appropriate, operational, assessment design and policy research. Develop and maintain collaborative working practices that feed into organisational objectives and facilitate knowledge exchange and co-creation of research and development outputs. Provide proactive advice and guidance to colleagues on research and development related issues, and the relationship of these to their areas of work. Build effective working relationships with internal colleagues, influencing thinking in relation to research and development. Represent the team on AQA groups, sharing insights to inform and support AQA decision making, where required. Contribute to the evaluation and monitoring of the requirements for research and development services in the organisation and provide expertise in relation to the provision of research and development solutions. Cash (finances) Ensuring sound financial management and a robust asset base Ensure that projects meet business needs flexibly, responsively and to agreed time, cost and quality criteria. Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Product and internal processes Delivering quality products and outcomes - as recognised by the customer Contribute to projects to design and deliver research-driven solutions to business needs in operational, assessment design or policy-related contexts. Working individually or with senior colleagues in Research and Development, produce and deliver research reports, presentations and other outputs that are clear, succinct and fit for purpose and audience, and that advance AQA and/or industry knowledge. Work with colleagues within Research and Regulation and in other business areas to ensure that research and development activity delivers outputs and outcomes that achieve impact targeted to the needs of the business. Develop knowledge of approaches to research and development, ensuring that all work uses state of the art methods, reviewing the impact of and approaches to research taken by similar organisations. Contribute to the ongoing development of the team's research and development practice. Ensure AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture Ensuring we have great people achieving their potential Contribute to a motivated and positive team culture, focussed on service delivery and continuous improvement. Work with others to achieve the organisation and team vision, modelling AQA's values and behaviours, contributing expertise and developing self to achieve excellence. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems Makes good use of appropriate and innovative research and development technologies in support of the achievement of AQA strategic objectives Government and external Providing timely, valued insight and evidence that inform policy Develops a public voice in the assessment research community that contributes to the maintenance and enhancement of AQA's reputation in educational assessment and its influence on the development of assessment policy and practice. Working with senior colleagues in R & D, ensures that external dissemination of research secures targeted impact and maintains the organisation's reputation as a centre of excellence in research on educational assessment. Where appropriate, represents AQA at seminars and conferences, sharing insights and expertise to inform and influence thought in the industry. Key internal relationships: Colleagues from across the business who are customers of Research and Development services, especially in Qualifications and Markets, Operations and Policy teams Key external relationships: AQA customers, regulators and policy stakeholders The academic assessment research community Key performance indicators: Under the supervision of senior staff in R & D, delivery of research and development projects and services in line with cost, quality, and time KPIs. Person profile Knowledge A/I/P - Knowledge of a range of research methodologies and development techniques and their purposes, uses and potential impact. I/P - Understanding of the assessment research environment and awareness of key debates, players and influencers. I/P - Broad understanding of the political, educational and business context within which AQA works Qualification A - Educated to degree level or equivalent professional qualification or demonstrable experience for the required role Skills A/I/P - The ability to think analytically, to understand and synthesise complex, diverse and incomplete information and to present reasoned arguments A/I/P - The ability to produce, gather and interpret complex quantitative and qualitative information to support sound decision-making A/I/P - Strong interpersonal and communication skills, able to build rapport with a diverse range of stakeholders. A/I/P - The ability to work both independently and as part of a team. A/I/P - The ability and willingness to constructively challenge the thinking of others A/I/P - The ability to compile and present research reports and insights in a variety of formats and styles in both written and spoken forms A/I/P - The ability to assess risks and recommend actions Behaviours I/P - Communication I/P - Flexibility I/P - Customer focused I/P - Personal contribution..... click apply for full job details
Sep 23, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Researcher Permanent Salary Guildford: £34,200 - £37,900 Manchester: £32,800 - £36,400 Hybrid Working - up to 3 days per week from home Please upload evidence of writing with your application. This is not limited to peer-reviewed journal articles and may include (published) research reports, webpages / blog posts or conference papers (but not just slides). Are you a Researcher with expertise in education, assessment, psychology or a related field? Do you have experience of applying quantitative research methods to complex problems and hold a minimum of a Master's degree with a significant research element? In this job you will be able to expand your experience working in the education assessment industry. You will collaborate with qualitative, quantitative and mixed-methods researchers as well as subject-matter experts to ensure our exams and assessment solutions are valid, reliable and based on evidence. You will have a working week of 35 hours, with up to three days working from home per week. You will have a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will have a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You'll be: Evaluating the validity, reliability and fairness of assessments using mixed-methods research Developing original ways to collect, analyse and interpret educational data Supporting the design, development and evaluation of new products and services Engaging with education stakeholders to maximise the uptake and influence of the research Disseminating and reporting research results using a variety of scientific and policy-oriented channels Contributing to a positive and collaborative working culture that brings out the best in people Building rapport to help develop effective working relationships with internal and external stakeholders Please upload your CV and covering letter via our AQA job portal , as well as evidence of publication as specified at the top of this ad (note: this is mandatory for shortlisting). If you would like more information, feel free to get in touch with and we'll be happy to answer your questions. Don't leave it until later! Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To work with Senior Researchers to provide research and development services that support organisational improvement, development of innovative practices and products, and help position AQA as a thought leader in the assessment research community. The post holder will work with senior staff in Research & Development and colleagues across the business to create and deliver outputs in operational, assessment design or policy-related contexts, using research skills to support senior staff in Research and Development to make recommendations and decisions in complex, open-ended situations. This will require developing specialist knowledge of appropriate research methodologies and development techniques. The postholder will contribute to projects within the team's matrix management model, supporting and leading tasks or projects as required.Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Working with colleagues from across the business, contribute to the development and delivery of research and development projects and services for the business, encompassing, as appropriate, operational, assessment design and policy research. Develop and maintain collaborative working practices that feed into organisational objectives and facilitate knowledge exchange and co-creation of research and development outputs. Provide proactive advice and guidance to colleagues on research and development related issues, and the relationship of these to their areas of work. Build effective working relationships with internal colleagues, influencing thinking in relation to research and development. Represent the team on AQA groups, sharing insights to inform and support AQA decision making, where required. Contribute to the evaluation and monitoring of the requirements for research and development services in the organisation and provide expertise in relation to the provision of research and development solutions. Cash (finances) Ensuring sound financial management and a robust asset base Ensure that projects meet business needs flexibly, responsively and to agreed time, cost and quality criteria. Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Product and internal processes Delivering quality products and outcomes - as recognised by the customer Contribute to projects to design and deliver research-driven solutions to business needs in operational, assessment design or policy-related contexts. Working individually or with senior colleagues in Research and Development, produce and deliver research reports, presentations and other outputs that are clear, succinct and fit for purpose and audience, and that advance AQA and/or industry knowledge. Work with colleagues within Research and Regulation and in other business areas to ensure that research and development activity delivers outputs and outcomes that achieve impact targeted to the needs of the business. Develop knowledge of approaches to research and development, ensuring that all work uses state of the art methods, reviewing the impact of and approaches to research taken by similar organisations. Contribute to the ongoing development of the team's research and development practice. Ensure AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture Ensuring we have great people achieving their potential Contribute to a motivated and positive team culture, focussed on service delivery and continuous improvement. Work with others to achieve the organisation and team vision, modelling AQA's values and behaviours, contributing expertise and developing self to achieve excellence. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems Makes good use of appropriate and innovative research and development technologies in support of the achievement of AQA strategic objectives Government and external Providing timely, valued insight and evidence that inform policy Develops a public voice in the assessment research community that contributes to the maintenance and enhancement of AQA's reputation in educational assessment and its influence on the development of assessment policy and practice. Working with senior colleagues in R & D, ensures that external dissemination of research secures targeted impact and maintains the organisation's reputation as a centre of excellence in research on educational assessment. Where appropriate, represents AQA at seminars and conferences, sharing insights and expertise to inform and influence thought in the industry. Key internal relationships: Colleagues from across the business who are customers of Research and Development services, especially in Qualifications and Markets, Operations and Policy teams Key external relationships: AQA customers, regulators and policy stakeholders The academic assessment research community Key performance indicators: Under the supervision of senior staff in R & D, delivery of research and development projects and services in line with cost, quality, and time KPIs. Person profile Knowledge A/I/P - Knowledge of a range of research methodologies and development techniques and their purposes, uses and potential impact. I/P - Understanding of the assessment research environment and awareness of key debates, players and influencers. I/P - Broad understanding of the political, educational and business context within which AQA works Qualification A - Educated to degree level or equivalent professional qualification or demonstrable experience for the required role Skills A/I/P - The ability to think analytically, to understand and synthesise complex, diverse and incomplete information and to present reasoned arguments A/I/P - The ability to produce, gather and interpret complex quantitative and qualitative information to support sound decision-making A/I/P - Strong interpersonal and communication skills, able to build rapport with a diverse range of stakeholders. A/I/P - The ability to work both independently and as part of a team. A/I/P - The ability and willingness to constructively challenge the thinking of others A/I/P - The ability to compile and present research reports and insights in a variety of formats and styles in both written and spoken forms A/I/P - The ability to assess risks and recommend actions Behaviours I/P - Communication I/P - Flexibility I/P - Customer focused I/P - Personal contribution..... click apply for full job details
UX Researcher- London- 12 Months- £40-44 ph PAYE A global technology company are looking for an experienced UX Researcher to join their team on an initial 6 month assignment with a likelihood to be extended. The successful candidate will partner directly with a single, tightly integrated pod with significant freedom to operate with the time, people and space necessary for conceiving, building and launching brand new products. Responsibilities: Work cross-functionally with design, product management, data science, content design, engineering, and Product marketing to help drive the Buyer strategy and deliver high quality user experiences in our product * Collaborate with product teams to identify research questions and to develop and execute on research roadmaps * Act as a thought leader in domain of research, while advocating for people who use our products * Lead various research studies throughout all the phases of the product development cycle using the right methodology for the right questions * Generate insights that contribute to how product teams think about strategy * Manage research vendors (if required) to help augment the work of the research team Skills/ Experience: Mixed methods researcher- comfortable working across both qualitative and quantitative techniques * Strong verbal and written communication skills, problem solving and interpersonal skills. * Strong ability to work independently and manage one's time. * Previous experience with data and utilizing numbers to define and support hypotheses * Experience with storytelling to get traction with various audience * Years of experience - 5 Education/Experience: * BA/BS in a human behaviour related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics * Experience working on online commerce/shopping environments a plus but not essential Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 24, 2022
Contractor
UX Researcher- London- 12 Months- £40-44 ph PAYE A global technology company are looking for an experienced UX Researcher to join their team on an initial 6 month assignment with a likelihood to be extended. The successful candidate will partner directly with a single, tightly integrated pod with significant freedom to operate with the time, people and space necessary for conceiving, building and launching brand new products. Responsibilities: Work cross-functionally with design, product management, data science, content design, engineering, and Product marketing to help drive the Buyer strategy and deliver high quality user experiences in our product * Collaborate with product teams to identify research questions and to develop and execute on research roadmaps * Act as a thought leader in domain of research, while advocating for people who use our products * Lead various research studies throughout all the phases of the product development cycle using the right methodology for the right questions * Generate insights that contribute to how product teams think about strategy * Manage research vendors (if required) to help augment the work of the research team Skills/ Experience: Mixed methods researcher- comfortable working across both qualitative and quantitative techniques * Strong verbal and written communication skills, problem solving and interpersonal skills. * Strong ability to work independently and manage one's time. * Previous experience with data and utilizing numbers to define and support hypotheses * Experience with storytelling to get traction with various audience * Years of experience - 5 Education/Experience: * BA/BS in a human behaviour related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics * Experience working on online commerce/shopping environments a plus but not essential Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.