Student Data Coordinator Permanent Location: Aston, Birmingham Full Time - Hours 8 - 4.30 Mon to Thurs, 8 - 1.30 Friday Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities and an early afternoon finish on a Friday. The Manufacturers' Organisation Make UK Join us at the heart of innovation! We are seeking a dynamic individual to fill the role of Student Data Coordinator at our Technology Training Centre in Aston. As part of our dedicated team, you'll play a pivotal role in supporting our learners and ensuring the smooth operation of our programs. Main Purpose of the Job: As the Student Data Coordinator, you will be responsible for maintaining and coordinating delivery and recruitment information for our managed learners. You will work closely with the STW Account Lead and Technical Lead, liaising between Make UK, STW, apprentices/learners, and third-party providers. Your role will involve handling enquiries, supporting internal requirements, and maintaining learner records to ensure our programs meet identified standards. Key Responsibilities: Act as the main liaison between Make UK, STW, learners, and third-party providers. Manage and report on learner achievements to meet targets. Provide timely and constructive feedback to aid learner progress. Support with SFA requirements and NVQ candidate registration. Collate management data for STW and learners. Build and maintain client relationships. Ensure the highest levels of customer service are delivered. Assist with administrative tasks such as email correspondence, meeting arrangements, and diary management. Support team collaboration and efficient information sharing. Adhere to accounting procedures and liaise with relevant departments. Carry out ILA reviews and support with EPA arrangements. Assist with on-site customer support and wider apprenticeship activities. Enroll learners and undertake any other reasonable duties as required. Technical Knowledge and Experience (if required): Full driving licence and vehicle access. Proficiency in Microsoft Teams, Word, Outlook, and Excel. Experience with MIS (Compass Suite advantageous). Knowledge of training provider data processes and client relationship building. Competencies: Demonstrates understanding of customer service needs and expectations. Proactively responds to customer needs in line with business objectives. Works individually and collaboratively to enhance service provision. Engages with customers and takes accountability for actions. Reviews feedback to identify issues and improve processes. If you're passionate about supporting learners and making a positive impact, we want to hear from you! Join us in shaping the future of education and industry. Apply now to become our Student Data Coordinator and be part of our exciting journey! With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.
Mar 29, 2024
Full time
Student Data Coordinator Permanent Location: Aston, Birmingham Full Time - Hours 8 - 4.30 Mon to Thurs, 8 - 1.30 Friday Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities and an early afternoon finish on a Friday. The Manufacturers' Organisation Make UK Join us at the heart of innovation! We are seeking a dynamic individual to fill the role of Student Data Coordinator at our Technology Training Centre in Aston. As part of our dedicated team, you'll play a pivotal role in supporting our learners and ensuring the smooth operation of our programs. Main Purpose of the Job: As the Student Data Coordinator, you will be responsible for maintaining and coordinating delivery and recruitment information for our managed learners. You will work closely with the STW Account Lead and Technical Lead, liaising between Make UK, STW, apprentices/learners, and third-party providers. Your role will involve handling enquiries, supporting internal requirements, and maintaining learner records to ensure our programs meet identified standards. Key Responsibilities: Act as the main liaison between Make UK, STW, learners, and third-party providers. Manage and report on learner achievements to meet targets. Provide timely and constructive feedback to aid learner progress. Support with SFA requirements and NVQ candidate registration. Collate management data for STW and learners. Build and maintain client relationships. Ensure the highest levels of customer service are delivered. Assist with administrative tasks such as email correspondence, meeting arrangements, and diary management. Support team collaboration and efficient information sharing. Adhere to accounting procedures and liaise with relevant departments. Carry out ILA reviews and support with EPA arrangements. Assist with on-site customer support and wider apprenticeship activities. Enroll learners and undertake any other reasonable duties as required. Technical Knowledge and Experience (if required): Full driving licence and vehicle access. Proficiency in Microsoft Teams, Word, Outlook, and Excel. Experience with MIS (Compass Suite advantageous). Knowledge of training provider data processes and client relationship building. Competencies: Demonstrates understanding of customer service needs and expectations. Proactively responds to customer needs in line with business objectives. Works individually and collaboratively to enhance service provision. Engages with customers and takes accountability for actions. Reviews feedback to identify issues and improve processes. If you're passionate about supporting learners and making a positive impact, we want to hear from you! Join us in shaping the future of education and industry. Apply now to become our Student Data Coordinator and be part of our exciting journey! With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Mar 29, 2024
Full time
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Are you a Purchasing Coordinator looking for a new opportunity? Do you have excellent attention to detail and enjoy variety in your role? Want to work for well known local renowned company? If so, look no further. My client, the UK's most comprehensive stockholder of stainless steel, is seeking an experienced Purchasing Administrator to join their team in Wednesbury. Benefits: Salary up to 25,000 Location: Wednesbury Holidays: 32 including bank holidays - 3 allocated to Christmas shutdown Free parking Hours of work: 9-5 1 hour lunch 35 hours total Office based only Duties and Responsibilities: Profit Share System To include the following, Stock Availability, Stock Turns, Stock Outs, Stock Levels Take steps to continually improve data provided to the team. Expedite outstanding demand from suppliers Input purchase orders Maintain updates from suppliers on the system Update KPI's spreadsheets Run outstanding purchase orders and cancel off residues Update price supports request on the system Maintain sales order dates within BTS to accurately reflect stock availability Deal with any incoming referrals and ensure they are updated Understand basic principles of ROI and influencing factors Manage the forward order process through SPR & AGR planning Supplier performance analysis to be updated Manage outstanding order book to ensure timely delivery Answer queries from suppliers, transport and TMC departments and follow up to completion. Skills and Experience Required: Strong analytical skills Excellent communication and negotiation skills. Ability to work collaboratively with suppliers and customers. Knowledge of purchasing practices Apply Now! Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Mar 28, 2024
Full time
Are you a Purchasing Coordinator looking for a new opportunity? Do you have excellent attention to detail and enjoy variety in your role? Want to work for well known local renowned company? If so, look no further. My client, the UK's most comprehensive stockholder of stainless steel, is seeking an experienced Purchasing Administrator to join their team in Wednesbury. Benefits: Salary up to 25,000 Location: Wednesbury Holidays: 32 including bank holidays - 3 allocated to Christmas shutdown Free parking Hours of work: 9-5 1 hour lunch 35 hours total Office based only Duties and Responsibilities: Profit Share System To include the following, Stock Availability, Stock Turns, Stock Outs, Stock Levels Take steps to continually improve data provided to the team. Expedite outstanding demand from suppliers Input purchase orders Maintain updates from suppliers on the system Update KPI's spreadsheets Run outstanding purchase orders and cancel off residues Update price supports request on the system Maintain sales order dates within BTS to accurately reflect stock availability Deal with any incoming referrals and ensure they are updated Understand basic principles of ROI and influencing factors Manage the forward order process through SPR & AGR planning Supplier performance analysis to be updated Manage outstanding order book to ensure timely delivery Answer queries from suppliers, transport and TMC departments and follow up to completion. Skills and Experience Required: Strong analytical skills Excellent communication and negotiation skills. Ability to work collaboratively with suppliers and customers. Knowledge of purchasing practices Apply Now! Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Escape Recruitment Services Commercial Division are currently recruiting for a leading Manufacturing company based in the Glasgow area. They have an exceptional opportunity for an experienced Customer Account Lead to join them on a permanent basis. Based within the Customer Service team, you will be responsible for account managing your own client accounts and building strong working relationships, whilst managing the sales order lifecycle throughout. Responsibilities will include: Point of contact for key customer account including conducting account review meetings Building strong relationships with clients Providing quotes including follow up Processing sales orders Maintaining stock levels Point of contact throughout the lifecycle of customer sales orders Liaise with internal departments including sales, manufacturing, procurement, planning, finance etc Produce data, analysis and reports for internal and customer review Deal and resolve any customer issues To be considered for this position, candidates must have the following background and skills: Previous experience of working in a similar Sales Administrator, Coordinator, Account Management or Internal Sales role Experience of working in Manufacturing, Engineering or Supply Chain Able to demonstrate previous experience of managing customer accounts Exceptional customer service and communication skills Excellent planning, organisation and problem solving skills Able to work in a fast paced, team environment
Mar 28, 2024
Full time
Escape Recruitment Services Commercial Division are currently recruiting for a leading Manufacturing company based in the Glasgow area. They have an exceptional opportunity for an experienced Customer Account Lead to join them on a permanent basis. Based within the Customer Service team, you will be responsible for account managing your own client accounts and building strong working relationships, whilst managing the sales order lifecycle throughout. Responsibilities will include: Point of contact for key customer account including conducting account review meetings Building strong relationships with clients Providing quotes including follow up Processing sales orders Maintaining stock levels Point of contact throughout the lifecycle of customer sales orders Liaise with internal departments including sales, manufacturing, procurement, planning, finance etc Produce data, analysis and reports for internal and customer review Deal and resolve any customer issues To be considered for this position, candidates must have the following background and skills: Previous experience of working in a similar Sales Administrator, Coordinator, Account Management or Internal Sales role Experience of working in Manufacturing, Engineering or Supply Chain Able to demonstrate previous experience of managing customer accounts Exceptional customer service and communication skills Excellent planning, organisation and problem solving skills Able to work in a fast paced, team environment
Escape Recruitment Services Commercial Division are currently recruiting for a leading Manufacturing company based in the Stirling area. They have an exceptional opportunity for an experienced Customer Account Lead to join them on a permanent basis. Based within the Customer Service team, you will be responsible for account managing your own client accounts and building strong working relationships, whilst managing the sales order lifecycle throughout. Responsibilities will include: Point of contact for key customer account including conducting account review meetings Building strong relationships with clients Providing quotes including follow up Processing sales orders Maintaining stock levels Point of contact throughout the lifecycle of customer sales orders Liaise with internal departments including sales, manufacturing, procurement, planning, finance etc Produce data, analysis and reports for internal and customer review Deal and resolve any customer issues To be considered for this position, candidates must have the following background and skills: Previous experience of working in a similar Sales Administrator, Coordinator, Account Management or Internal Sales role Experience of working in Manufacturing, Engineering or Supply Chain Able to demonstrate previous experience of managing customer accounts Exceptional customer service and communication skills Excellent planning, organisation and problem solving skills Able to work in a fast paced, team environment
Mar 28, 2024
Full time
Escape Recruitment Services Commercial Division are currently recruiting for a leading Manufacturing company based in the Stirling area. They have an exceptional opportunity for an experienced Customer Account Lead to join them on a permanent basis. Based within the Customer Service team, you will be responsible for account managing your own client accounts and building strong working relationships, whilst managing the sales order lifecycle throughout. Responsibilities will include: Point of contact for key customer account including conducting account review meetings Building strong relationships with clients Providing quotes including follow up Processing sales orders Maintaining stock levels Point of contact throughout the lifecycle of customer sales orders Liaise with internal departments including sales, manufacturing, procurement, planning, finance etc Produce data, analysis and reports for internal and customer review Deal and resolve any customer issues To be considered for this position, candidates must have the following background and skills: Previous experience of working in a similar Sales Administrator, Coordinator, Account Management or Internal Sales role Experience of working in Manufacturing, Engineering or Supply Chain Able to demonstrate previous experience of managing customer accounts Exceptional customer service and communication skills Excellent planning, organisation and problem solving skills Able to work in a fast paced, team environment
Hazardous Materials Coordinator 56013 12 month initial contract Division: HR & Corporate Services Rate: £23.18/hr Umbrella (inside IR35) Dunton, Basildon (hybrid working) Position Description: You will be supporting the delivery of a Toxicology and Industrial Hygiene Service to agreed customer objectives and to the required internal standards, policies and compliance with regional and local legislation. Skills Required: Life Science (degree in this would be desirable) Proficiency in IT. Skills Preferred: Background in Toxicology, Biology, Chemistry or Industrial Hygiene Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Mar 28, 2024
Contractor
Hazardous Materials Coordinator 56013 12 month initial contract Division: HR & Corporate Services Rate: £23.18/hr Umbrella (inside IR35) Dunton, Basildon (hybrid working) Position Description: You will be supporting the delivery of a Toxicology and Industrial Hygiene Service to agreed customer objectives and to the required internal standards, policies and compliance with regional and local legislation. Skills Required: Life Science (degree in this would be desirable) Proficiency in IT. Skills Preferred: Background in Toxicology, Biology, Chemistry or Industrial Hygiene Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Permanent, Part Time (30 hours per week) Chantry Court is a retirement living leasehold scheme in Devizes, Wiltshire which consists of 56 one-bedroom and two-bedroom flats. We're now seeking a Scheme Coordinator / Wellbeing & Community Connector to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You'll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk. The ideal candidate will: Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Mar 28, 2024
Full time
Permanent, Part Time (30 hours per week) Chantry Court is a retirement living leasehold scheme in Devizes, Wiltshire which consists of 56 one-bedroom and two-bedroom flats. We're now seeking a Scheme Coordinator / Wellbeing & Community Connector to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You'll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk. The ideal candidate will: Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Permanent - Full Time We are looking to recruit a highly organised and detail-oriented Document Controller to join our team for a retrofit project focused on social housing. About the Role As Document Controller, you will play a crucial role in managing and controlling project documentation to ensure accuracy, accessibility, and compliance with project requirements. You will collaborate with various Retrofit Coordinators, including Project Managers, Engineers, Contractors, and Government agencies, to maintain an efficient and organised document control system. About You We'd like our Document Controller to have the equivalent level of work experience. Proficient in document control software and tools, you will have strong organisation and time management skills and have a keen eye for detail. You will be familiar with relevant regulations and standards in the retrofit industry and understand PASHUB / retrofit platforms. Experience as a Document Controller in construction or retrofit projects, with a focus on social housing is preferred but by no means essential. Benefits Company Van (work use) 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application.
Mar 28, 2024
Full time
Permanent - Full Time We are looking to recruit a highly organised and detail-oriented Document Controller to join our team for a retrofit project focused on social housing. About the Role As Document Controller, you will play a crucial role in managing and controlling project documentation to ensure accuracy, accessibility, and compliance with project requirements. You will collaborate with various Retrofit Coordinators, including Project Managers, Engineers, Contractors, and Government agencies, to maintain an efficient and organised document control system. About You We'd like our Document Controller to have the equivalent level of work experience. Proficient in document control software and tools, you will have strong organisation and time management skills and have a keen eye for detail. You will be familiar with relevant regulations and standards in the retrofit industry and understand PASHUB / retrofit platforms. Experience as a Document Controller in construction or retrofit projects, with a focus on social housing is preferred but by no means essential. Benefits Company Van (work use) 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application.
Customer Service Coordinator 11.44 per hour Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm Start ASAP Hybrid Working available after training. Do you have a passion for customer service? Can you demonstrate a positive, proactive and customer focused attitude? Our client, a leading not-for-profit organisation, is recruiting for Customer Service professionals for their friendly Call Centre. Hybrid or remote working will be available after full training. The Customer Service team work a 37.5 hour week of varied shifts across Monday - Friday between 8am-6pm, with occasional shifts of 12-8pm and Saturdays 9am-1pm. This role is a Temp role with the potential to become a permeant role providing your performance and attendance is good in this time. This is a great opportunity to join a large organisation with an abundance of development and salary progression opportunities available for high performers. This varied and fast-paced role involves: Handling all contact with customers via calls, emails, live chat and social media Manage the end-to-end customer journey ensuring seamless service throughout Discuss options of different products and services and up-sell where possible Maintaining up to date customer information on the database Skills and experience required: Experience in a customer service/ call centre/ customer facing position Excellent written and verbal communication skills A positive, proactive and customer focused attitude Ability to manage and prioritise your workload in a fast-paced team environment Confidence to work using own initiative and unsupervised High levels of accuracy and attention to detail Confidence in working with a variety of internal systems including Microsoft Office to an intermediate level This is an exciting opportunity to start a career with a large, leading company that offer their permanent staff excellent benefits, salary progression and a supportive career with plenty of opportunities to learn, develop and progress throughout the organisation. We are expecting a lot of interest in this role, so please apply now for consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 28, 2024
Seasonal
Customer Service Coordinator 11.44 per hour Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm Start ASAP Hybrid Working available after training. Do you have a passion for customer service? Can you demonstrate a positive, proactive and customer focused attitude? Our client, a leading not-for-profit organisation, is recruiting for Customer Service professionals for their friendly Call Centre. Hybrid or remote working will be available after full training. The Customer Service team work a 37.5 hour week of varied shifts across Monday - Friday between 8am-6pm, with occasional shifts of 12-8pm and Saturdays 9am-1pm. This role is a Temp role with the potential to become a permeant role providing your performance and attendance is good in this time. This is a great opportunity to join a large organisation with an abundance of development and salary progression opportunities available for high performers. This varied and fast-paced role involves: Handling all contact with customers via calls, emails, live chat and social media Manage the end-to-end customer journey ensuring seamless service throughout Discuss options of different products and services and up-sell where possible Maintaining up to date customer information on the database Skills and experience required: Experience in a customer service/ call centre/ customer facing position Excellent written and verbal communication skills A positive, proactive and customer focused attitude Ability to manage and prioritise your workload in a fast-paced team environment Confidence to work using own initiative and unsupervised High levels of accuracy and attention to detail Confidence in working with a variety of internal systems including Microsoft Office to an intermediate level This is an exciting opportunity to start a career with a large, leading company that offer their permanent staff excellent benefits, salary progression and a supportive career with plenty of opportunities to learn, develop and progress throughout the organisation. We are expecting a lot of interest in this role, so please apply now for consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Mar 28, 2024
Full time
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. This is initially a maternity cover role. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Mar 28, 2024
Full time
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. This is initially a maternity cover role. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Barnet? Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Barnet area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - 24,000 - 27,000 Monday - Friday - possibly 1 day WFH Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Barnet (driver) Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Mar 28, 2024
Full time
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Barnet? Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Barnet area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - 24,000 - 27,000 Monday - Friday - possibly 1 day WFH Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Barnet (driver) Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
BUSINESS SUPPORT OFFICER 3 MONTHS INITIAL CONTRACT 15.00PHR - 17.00PHR UMBRELLA OFFICE BASED IN LUTON MON-FRI 9:00AM-5:00PM PURPOSE OF POST: Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office based functions to support remote working staff. PRINCIPAL RESPONSIBILITIES: Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained. Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events. To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines. Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies. Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date. Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met. Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council. Follow defined procedures to raise orders through the Councils procurement system whilst ensuring financial regulations are met. Ensure business critical equipment (such as scanning equipment, printers and telephony systems) are operational, working with suppliers to remedy any issues.
Mar 28, 2024
Seasonal
BUSINESS SUPPORT OFFICER 3 MONTHS INITIAL CONTRACT 15.00PHR - 17.00PHR UMBRELLA OFFICE BASED IN LUTON MON-FRI 9:00AM-5:00PM PURPOSE OF POST: Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office based functions to support remote working staff. PRINCIPAL RESPONSIBILITIES: Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained. Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events. To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines. Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies. Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date. Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met. Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council. Follow defined procedures to raise orders through the Councils procurement system whilst ensuring financial regulations are met. Ensure business critical equipment (such as scanning equipment, printers and telephony systems) are operational, working with suppliers to remedy any issues.
Jo Holdsworth Recruitment are currently working with a highly successful company based in Leeds City Centre. Working with estate and letting agencies around the UK, they continue to be a leader within their field. Due to demand, they are currently recruiting for a scheduling coordinator to join them on a permanent and full-time basis. This is a brilliant opportunity to join a great company and would suit someone who has some administrative or customer service experience OR someone who is looking to move into their first office-based role. Some of the responsibilities include: Dealing with amendments needed on multiple administrative documents, ensuring correct details are logged with IT and all relevant parties are notified of any changes Working together as a team and supporting different departments to ensure all tasks are completed on or before deadline days Producing daily reports Leading daily meetings in the Team Leaders absence to ensure all members of the team know what responsibilities they have for the day and are happy with the work they have on Accurately deal with queries from Estate Agents and Letting agents over the phone and on email, regarding processes and services in a timely fashion Dealing with relevant tasks when any given member of the team is on leave to ensure no downturn in productivity Maintain accurate and up-to-date client records so that readily accessible progress information is available at all times. Make outbound sales calls on behalf of the sales team, when required Experience required: Previous experience of working in a busy office environment is desirable Excellent communication skills Ability to manage a varied workload Ability to meet tight deadlines and targets & work under pressure Ability to work on own initiative Excellent attention to detail Excellent organisational skills Ability to provide guidance and feedback to others Ability to demonstrate role model behaviour at all times Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Mar 28, 2024
Full time
Jo Holdsworth Recruitment are currently working with a highly successful company based in Leeds City Centre. Working with estate and letting agencies around the UK, they continue to be a leader within their field. Due to demand, they are currently recruiting for a scheduling coordinator to join them on a permanent and full-time basis. This is a brilliant opportunity to join a great company and would suit someone who has some administrative or customer service experience OR someone who is looking to move into their first office-based role. Some of the responsibilities include: Dealing with amendments needed on multiple administrative documents, ensuring correct details are logged with IT and all relevant parties are notified of any changes Working together as a team and supporting different departments to ensure all tasks are completed on or before deadline days Producing daily reports Leading daily meetings in the Team Leaders absence to ensure all members of the team know what responsibilities they have for the day and are happy with the work they have on Accurately deal with queries from Estate Agents and Letting agents over the phone and on email, regarding processes and services in a timely fashion Dealing with relevant tasks when any given member of the team is on leave to ensure no downturn in productivity Maintain accurate and up-to-date client records so that readily accessible progress information is available at all times. Make outbound sales calls on behalf of the sales team, when required Experience required: Previous experience of working in a busy office environment is desirable Excellent communication skills Ability to manage a varied workload Ability to meet tight deadlines and targets & work under pressure Ability to work on own initiative Excellent attention to detail Excellent organisational skills Ability to provide guidance and feedback to others Ability to demonstrate role model behaviour at all times Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
First Military Recruitment Ltd
Harwell, Oxfordshire
MS467 - Facilities Services Coordinator Location: Harwell, Oxfordshire Salary: £35,000 - £45,000 per annum Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Facilities Services Coordinator. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: In close collaboration with another representative, coordinate and supervise events in a Conference Centre. Specifically interact with key event requestors on detailing the on site logistics, set up for exhibitions and liaise with service stakeholders (e.g. IT, VideoConfering, AV etc). Coordinate the FM on site activities for the preparation of special events. Coordinate and support AudioVisual system development and operations in the CC. Support the catering service development. Coordination of complex user requests related to FM services. Coordinate inputs to further evolution of the CC services, event types, communications with stakeholders and CC specific website. Ad-hoc support to Head of FM Service. Coordinate in close collaboration with FM the implementation of ad-hoc projects with third party companies. Organize the implementation of accommodation requests from onsite personnel. Skills and Qualifications: FM experience (Essential). Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills. Attention to detail and high level of accuracy. A desire to develop as an individual, willing to embrace new challenges. Experience of administration duties. Excellent computer skills with a good knowledge of Microsoft Office software required. Excellent customer services skills to offer help and support at all levels. A DBS check may be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position.
Mar 28, 2024
Full time
MS467 - Facilities Services Coordinator Location: Harwell, Oxfordshire Salary: £35,000 - £45,000 per annum Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Facilities Services Coordinator. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: In close collaboration with another representative, coordinate and supervise events in a Conference Centre. Specifically interact with key event requestors on detailing the on site logistics, set up for exhibitions and liaise with service stakeholders (e.g. IT, VideoConfering, AV etc). Coordinate the FM on site activities for the preparation of special events. Coordinate and support AudioVisual system development and operations in the CC. Support the catering service development. Coordination of complex user requests related to FM services. Coordinate inputs to further evolution of the CC services, event types, communications with stakeholders and CC specific website. Ad-hoc support to Head of FM Service. Coordinate in close collaboration with FM the implementation of ad-hoc projects with third party companies. Organize the implementation of accommodation requests from onsite personnel. Skills and Qualifications: FM experience (Essential). Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills. Attention to detail and high level of accuracy. A desire to develop as an individual, willing to embrace new challenges. Experience of administration duties. Excellent computer skills with a good knowledge of Microsoft Office software required. Excellent customer services skills to offer help and support at all levels. A DBS check may be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position.
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Mar 28, 2024
Full time
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Bennett and Game Recruitment LTD
Burton-on-trent, Staffordshire
Assistant required to join a well-established company based in the Kings Bromley area that specialises in the service, repair and maintenance of CNC and conventional machines tools. Service Department Assistant Position Overview Job planning and logistics Ordering and processing parts. Maintaining customer job files. Taking phone calls and answering general enquires. Liaising with customers and engineers Collating information from the inhouse software for job costing in conjunction with the Service Coordinator. Deputising in the absence of the Service Coordinator as required. Any other duties as required within the scope of the role and commensurate to the pay grade. Service Department Assistant Position Requirements Educated to GCSE equivalent including Maths & English. Some knowledge / experience in the engineering sector is essential. Good organisational and time management skills to manage schedules and priorities. Good communication skills to interact effectively with customers and employees. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) Discretion, integrity, and professionalism in handling sensitive information adhering to Data Privacy and Confidentiality requirements. Ability to work independently and proactively to manage tasks with minimal supervision. Problem solving skills and attention to detail. Service Department Assistant Position Remuneration Full time - Permanent position Monday to Friday - 8am until 4:30pm (3:30pm finish on Fridays) Salary - 25,000 - 30,000 (DOE) 31 days holiday including bank holidays Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 28, 2024
Full time
Assistant required to join a well-established company based in the Kings Bromley area that specialises in the service, repair and maintenance of CNC and conventional machines tools. Service Department Assistant Position Overview Job planning and logistics Ordering and processing parts. Maintaining customer job files. Taking phone calls and answering general enquires. Liaising with customers and engineers Collating information from the inhouse software for job costing in conjunction with the Service Coordinator. Deputising in the absence of the Service Coordinator as required. Any other duties as required within the scope of the role and commensurate to the pay grade. Service Department Assistant Position Requirements Educated to GCSE equivalent including Maths & English. Some knowledge / experience in the engineering sector is essential. Good organisational and time management skills to manage schedules and priorities. Good communication skills to interact effectively with customers and employees. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) Discretion, integrity, and professionalism in handling sensitive information adhering to Data Privacy and Confidentiality requirements. Ability to work independently and proactively to manage tasks with minimal supervision. Problem solving skills and attention to detail. Service Department Assistant Position Remuneration Full time - Permanent position Monday to Friday - 8am until 4:30pm (3:30pm finish on Fridays) Salary - 25,000 - 30,000 (DOE) 31 days holiday including bank holidays Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Bennett and Game Recruitment LTD
Burton-on-trent, Staffordshire
Service Coordinator required to join a well-established company based in the Kings Bromley area that specialises in the service, repair and maintenance of CNC and conventional machines tools. This is a senior position that will require knowledge of CNC Machinery. Service Coordinator Position Overview Organisation, allocation and tracking of jobs through to completion. Sourcing and purchasing spare parts. Planning and scheduling service work Following up on remedial work identified through service work. Costing and quoting for spare parts and onsite working as required by the customer. Overseeing job costing Keeping comprehensive and accurate job files Maintaining the accuracy of data held on the job management system Field motion Chasing up work and identifying new customers. Carrying out occasional supervisory site visits. Workshop Health and Safety checks. Any other duties as required within the scope of the role and commensurate to the pay grade. Service Coordinator Position Requirements Educated to GCSE equivalent including Maths & English. Knowledge / experience in the engineering sector is essential. Good organisational and time management skills to manage schedules and priorities. Good communication skills to interact effectively with customers and employees. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) Discretion, integrity, and professionalism in handling sensitive information adhering to Data Privacy and Confidentiality requirements. Ability to work independently and proactively to manage tasks Problem solving skills and attention to detail. Knowledge & ability to comply with Health & Safety requirements legislation Service Coordinator Position Remuneration Full time - Permanent position Monday to Friday - 8am until 4:30pm (3:30pm finish on Fridays) Salary - 35,000 - 40,000 (DOE) 31 days holiday including bank holidays Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Mar 28, 2024
Full time
Service Coordinator required to join a well-established company based in the Kings Bromley area that specialises in the service, repair and maintenance of CNC and conventional machines tools. This is a senior position that will require knowledge of CNC Machinery. Service Coordinator Position Overview Organisation, allocation and tracking of jobs through to completion. Sourcing and purchasing spare parts. Planning and scheduling service work Following up on remedial work identified through service work. Costing and quoting for spare parts and onsite working as required by the customer. Overseeing job costing Keeping comprehensive and accurate job files Maintaining the accuracy of data held on the job management system Field motion Chasing up work and identifying new customers. Carrying out occasional supervisory site visits. Workshop Health and Safety checks. Any other duties as required within the scope of the role and commensurate to the pay grade. Service Coordinator Position Requirements Educated to GCSE equivalent including Maths & English. Knowledge / experience in the engineering sector is essential. Good organisational and time management skills to manage schedules and priorities. Good communication skills to interact effectively with customers and employees. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) Discretion, integrity, and professionalism in handling sensitive information adhering to Data Privacy and Confidentiality requirements. Ability to work independently and proactively to manage tasks Problem solving skills and attention to detail. Knowledge & ability to comply with Health & Safety requirements legislation Service Coordinator Position Remuneration Full time - Permanent position Monday to Friday - 8am until 4:30pm (3:30pm finish on Fridays) Salary - 35,000 - 40,000 (DOE) 31 days holiday including bank holidays Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title: Inside Sales & Coordinator Salary: £27,000 - £30,000 Location: St Albans Contract: Permanent, Full Time Hours: 37.5 hours per week COMPANY An exciting opportunity to work for an established and fast-growing company. Our client is looking for an enthusiastic and ambitious Inside Sales Coordinator to join their team. SKILLS REQUIRED Proven experience in a similar role. Ambitious, enthusiastic, and pro-active. Excellent communication skills. RESPONSIBILITIES Manage renewals process for existing customer contracts. Retain and grow existing customer accounts, and upselling additional services. Maintain and build relationships with customers. Responding to queries via telephone and email and preparing customer quotes. Raise customer invoices and chase outstanding payments. Liaise with customers and engineers to book appointments for maintenance visits. ADDITIONAL INFORMATION Holiday: 25 days holiday + bank holidays, increasing after 1 years service Career development and paid training. Pension scheme Private health insurance Company social events Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Mar 28, 2024
Full time
Job Title: Inside Sales & Coordinator Salary: £27,000 - £30,000 Location: St Albans Contract: Permanent, Full Time Hours: 37.5 hours per week COMPANY An exciting opportunity to work for an established and fast-growing company. Our client is looking for an enthusiastic and ambitious Inside Sales Coordinator to join their team. SKILLS REQUIRED Proven experience in a similar role. Ambitious, enthusiastic, and pro-active. Excellent communication skills. RESPONSIBILITIES Manage renewals process for existing customer contracts. Retain and grow existing customer accounts, and upselling additional services. Maintain and build relationships with customers. Responding to queries via telephone and email and preparing customer quotes. Raise customer invoices and chase outstanding payments. Liaise with customers and engineers to book appointments for maintenance visits. ADDITIONAL INFORMATION Holiday: 25 days holiday + bank holidays, increasing after 1 years service Career development and paid training. Pension scheme Private health insurance Company social events Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Job Title: Visitor Services Manager Location: Henry Moore Institute, Leeds city centre Salary: 31,000 per annum + 12.5% pension contribution + Other benefits Job type: Permanent, Full Time Working Hours: 35 hours per week including alternate weekends, or as determined by the duty management roster Closing Date: 10am, Monday 22 April 2024 Interview Date: Thursday 2 May 2024 at Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme of exhibitions that complements and animates a broad range of research activities. About The Role: The Visitor Services Manager provides the welcoming public face for all visitors to the Institute and is responsible for the day to day management and development of the Front of House team and oversight of the retail space. Working closely with Programme and Operations colleagues, you will ensure that interpretation information, facilities, staffing and other resources offered are of the highest possible standard and are able to be safely enjoyed by all. We are looking for a highly organised 'people' person who can lead by example with an exemplary customer welcome and convey a keen interest in the arts, while also helping to deliver a profitable retail operation which contributes to the overall visitor experience. About you: The successful candidate will have at least two years' experience of managing people in a customer-facing operation, together with an understanding of visitor engagement You will enjoy working with the public and be able to remain calm in all situations Experience of working in a cultural or charitable organisation is desirable, as is a keen interest in modern and contemporary art Benefits: We want everyone to be the very best that they can be and we will work closely with you to agree some clear performance goals which provide you with continual development. We support you on your development at work and your career goals Enhanced benefits for maternity, paternity and adoption pay Generous employer pension contribution of 12.5% Time off for family emergencies (unpaid) and compassionate leave (paid) is awarded in the unfortunate event of the death of a direct family member Free access to our 24-hour confidential personal assistance and counselling scheme offering a wide range of support services e.g. managing money, retirement, returning to work after a break, bereavement, advice with caring for relatives, divorce, abuse, etc Company sick pay (includes SSP) on the completion of 6 months' service Income Protection insurance covers up to 50% of your salary if you are absent due to sickness from the 7th month of absence up to 5 years (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Life insurance provides your family with financial support should you die while in our employment (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Vouchers for a free eye sight test for DSE (Display Screen Equipment) users Interest-free loan of up to 1,000 to assist with the purchase of annual travel tickets, a car, bicycle or personal computer/laptop 10% Discount in the HMF book/gift shops Additional Information: We value a diverse workforce and welcome applications from all sections of the community and under-represented groups. If you are excited by this opportunity and have the skills and experience we're looking for, then take a look at the application pack on our website where you'll find more information about the job and how to apply. Please click on the APPLY button to be sent an email with further instructions. Candidates with the experience of; Head of Visitor Services, Visitor Services Team Leader, Customer Relations Manager, Head of Reception, Retail Manager, Reception Manager, Front of House, Visitor Services Manager, Client relations, Head of Visitor Services, Client Services, Client Relationship Manager, Manager, Line Manager, Visitor Relations Manager, Customer Service Manager, Customer Services Coordinator, Senior Receptionist, Customer Services Supervisor, Senior Tourism & Events Officer will also be considered for this role.
Mar 28, 2024
Full time
Job Title: Visitor Services Manager Location: Henry Moore Institute, Leeds city centre Salary: 31,000 per annum + 12.5% pension contribution + Other benefits Job type: Permanent, Full Time Working Hours: 35 hours per week including alternate weekends, or as determined by the duty management roster Closing Date: 10am, Monday 22 April 2024 Interview Date: Thursday 2 May 2024 at Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme of exhibitions that complements and animates a broad range of research activities. About The Role: The Visitor Services Manager provides the welcoming public face for all visitors to the Institute and is responsible for the day to day management and development of the Front of House team and oversight of the retail space. Working closely with Programme and Operations colleagues, you will ensure that interpretation information, facilities, staffing and other resources offered are of the highest possible standard and are able to be safely enjoyed by all. We are looking for a highly organised 'people' person who can lead by example with an exemplary customer welcome and convey a keen interest in the arts, while also helping to deliver a profitable retail operation which contributes to the overall visitor experience. About you: The successful candidate will have at least two years' experience of managing people in a customer-facing operation, together with an understanding of visitor engagement You will enjoy working with the public and be able to remain calm in all situations Experience of working in a cultural or charitable organisation is desirable, as is a keen interest in modern and contemporary art Benefits: We want everyone to be the very best that they can be and we will work closely with you to agree some clear performance goals which provide you with continual development. We support you on your development at work and your career goals Enhanced benefits for maternity, paternity and adoption pay Generous employer pension contribution of 12.5% Time off for family emergencies (unpaid) and compassionate leave (paid) is awarded in the unfortunate event of the death of a direct family member Free access to our 24-hour confidential personal assistance and counselling scheme offering a wide range of support services e.g. managing money, retirement, returning to work after a break, bereavement, advice with caring for relatives, divorce, abuse, etc Company sick pay (includes SSP) on the completion of 6 months' service Income Protection insurance covers up to 50% of your salary if you are absent due to sickness from the 7th month of absence up to 5 years (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Life insurance provides your family with financial support should you die while in our employment (subject to HMF terms and conditions and acceptance onto the scheme by the insurers) Vouchers for a free eye sight test for DSE (Display Screen Equipment) users Interest-free loan of up to 1,000 to assist with the purchase of annual travel tickets, a car, bicycle or personal computer/laptop 10% Discount in the HMF book/gift shops Additional Information: We value a diverse workforce and welcome applications from all sections of the community and under-represented groups. If you are excited by this opportunity and have the skills and experience we're looking for, then take a look at the application pack on our website where you'll find more information about the job and how to apply. Please click on the APPLY button to be sent an email with further instructions. Candidates with the experience of; Head of Visitor Services, Visitor Services Team Leader, Customer Relations Manager, Head of Reception, Retail Manager, Reception Manager, Front of House, Visitor Services Manager, Client relations, Head of Visitor Services, Client Services, Client Relationship Manager, Manager, Line Manager, Visitor Relations Manager, Customer Service Manager, Customer Services Coordinator, Senior Receptionist, Customer Services Supervisor, Senior Tourism & Events Officer will also be considered for this role.