One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Job Title: Customer Service Administrator Location: Sheffield, S9 - near Meadowhall with great transport links Salary: 22,010.56 Contract Type: Permanent Hours: Full time 37 hours, Monday - Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and dealing with general enquires. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction. Main Duties and Responsibilities Answer incoming calls professionally. Welcoming callers to the service and providing information and updates Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution Ensure all information is handled confidentially and sensitively, in line with GDPR guidelines Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules Provide confirmation correspondence and telephone updates to clients and employees on case progression Actively chase older cases providing proactive updates to clients When difficulties are encountered proactively update referring managers with solutions Correctly log all activities and notes within the case management system ensuring it is up to date at all times Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised Manage complaints in line with Optima Health's complaint handling process Actively contribute to team meetings and briefings Identify service and productivity improvements Deliver exceptional service, inline with our Optima Health values Experience, skills and knowledge required for the role Strong verbal customer service skills Strong soft skills Good written and verbal communication skills. Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
Apr 18, 2024
Full time
Job Title: Customer Service Administrator Location: Sheffield, S9 - near Meadowhall with great transport links Salary: 22,010.56 Contract Type: Permanent Hours: Full time 37 hours, Monday - Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and dealing with general enquires. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction. Main Duties and Responsibilities Answer incoming calls professionally. Welcoming callers to the service and providing information and updates Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution Ensure all information is handled confidentially and sensitively, in line with GDPR guidelines Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules Provide confirmation correspondence and telephone updates to clients and employees on case progression Actively chase older cases providing proactive updates to clients When difficulties are encountered proactively update referring managers with solutions Correctly log all activities and notes within the case management system ensuring it is up to date at all times Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised Manage complaints in line with Optima Health's complaint handling process Actively contribute to team meetings and briefings Identify service and productivity improvements Deliver exceptional service, inline with our Optima Health values Experience, skills and knowledge required for the role Strong verbal customer service skills Strong soft skills Good written and verbal communication skills. Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Apr 18, 2024
Full time
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Engineering Manager Location: Edinburgh, UK (1/2 days a week on site) Salary: £110,000 per year Our client is a HealthTech business that are located in the heart of Edinburgh. They are looking for an experienced engineering manager to help build and steer the direction of the development team. Responsibilities: Lead and mentor a team of skilled engineers to deliver high-quality software solutions. Collaborate with cross-functional teams to define technical roadmaps and drive project delivery. Drive best practices in software development, ensuring scalability, reliability, and security. Contribute to architectural design discussions and decisions. Work closely with stakeholders to understand business requirements and translate them into technical solutions. Requirements: Strong background in C#, .NET, and Azure technologies. Experience leading and managing engineering teams in an Agile environment. Proven track record of delivering scalable and reliable software solutions. Ability to communicate effectively with technical and non-technical stakeholders. Passion for staying updated with the latest technologies and trends. If you would like to learn more about this opportunity then please apply now!
Apr 18, 2024
Full time
Engineering Manager Location: Edinburgh, UK (1/2 days a week on site) Salary: £110,000 per year Our client is a HealthTech business that are located in the heart of Edinburgh. They are looking for an experienced engineering manager to help build and steer the direction of the development team. Responsibilities: Lead and mentor a team of skilled engineers to deliver high-quality software solutions. Collaborate with cross-functional teams to define technical roadmaps and drive project delivery. Drive best practices in software development, ensuring scalability, reliability, and security. Contribute to architectural design discussions and decisions. Work closely with stakeholders to understand business requirements and translate them into technical solutions. Requirements: Strong background in C#, .NET, and Azure technologies. Experience leading and managing engineering teams in an Agile environment. Proven track record of delivering scalable and reliable software solutions. Ability to communicate effectively with technical and non-technical stakeholders. Passion for staying updated with the latest technologies and trends. If you would like to learn more about this opportunity then please apply now!
Part time Administrator - Service Department (100% office based) This is a fantastic opportunity to join a busy service admin team. This part-time position, based at our offices in Trowbridge, Wiltshire, provides a busy and varied workload. Comprehensive process training and support is provided but candidates should already have a strong knowledge of Microsoft Outlook & Word. Personal Qualities applicants should be proactive, highly organised multi taskers, computer literate and calm when under pressure with strong communication and listening skills, committed to personal development within the role. Administrator part time (100% office based) The Part time Administrator role: Assisting area service managers with the scheduling of maintenance visits at customer sites Making telephone calls to customers and sending follow-up confirmation emails Updating appointment grids using the CRM Preparing Risk & Method Statements in advance of engineer visits CRM data validation, e.g. key-holders and site contact details Obtaining purchase order numbers from customers Ad-hoc tasks Essential skills: Excellent telephone manner & customer care skills Excellent verbal and written communication abilities Proficient in Microsoft Outlook and Word Good keyboard skills Ability to work independently, whilst also being able to follow specific instructions Qualifications Along with the successful completion of secondary or higher education, a Business & Administration (Level 2 or similar) qualification is advantageous, although successful workplace experience carrying out a similar admin based, customer service role is also beneficial. The Package A starting salary of £15,600 p.a. 25 hours per week 25 hours per week, Monday-Friday (08:30-13:30 or 09:00-14:00) One to one admin procedures training. Workplace pension contributions. 20 days holiday p.a. + Bank Holidays + an extra day off for your birthday. Free on-site parking. BenefitHub incentives. Medicash plan. PLEASE NOTE: Many thanks for your application, unfortunately we can only respond to those offering the most relevant skills, experience & location as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
Apr 18, 2024
Full time
Part time Administrator - Service Department (100% office based) This is a fantastic opportunity to join a busy service admin team. This part-time position, based at our offices in Trowbridge, Wiltshire, provides a busy and varied workload. Comprehensive process training and support is provided but candidates should already have a strong knowledge of Microsoft Outlook & Word. Personal Qualities applicants should be proactive, highly organised multi taskers, computer literate and calm when under pressure with strong communication and listening skills, committed to personal development within the role. Administrator part time (100% office based) The Part time Administrator role: Assisting area service managers with the scheduling of maintenance visits at customer sites Making telephone calls to customers and sending follow-up confirmation emails Updating appointment grids using the CRM Preparing Risk & Method Statements in advance of engineer visits CRM data validation, e.g. key-holders and site contact details Obtaining purchase order numbers from customers Ad-hoc tasks Essential skills: Excellent telephone manner & customer care skills Excellent verbal and written communication abilities Proficient in Microsoft Outlook and Word Good keyboard skills Ability to work independently, whilst also being able to follow specific instructions Qualifications Along with the successful completion of secondary or higher education, a Business & Administration (Level 2 or similar) qualification is advantageous, although successful workplace experience carrying out a similar admin based, customer service role is also beneficial. The Package A starting salary of £15,600 p.a. 25 hours per week 25 hours per week, Monday-Friday (08:30-13:30 or 09:00-14:00) One to one admin procedures training. Workplace pension contributions. 20 days holiday p.a. + Bank Holidays + an extra day off for your birthday. Free on-site parking. BenefitHub incentives. Medicash plan. PLEASE NOTE: Many thanks for your application, unfortunately we can only respond to those offering the most relevant skills, experience & location as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
We have a fantastic and exciting opportunity, we are currently recruiting a Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Bristol, BS34 7PA. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Thursday 07:30 - 16:00 Fridays - 07:30 - 12:00 About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity, we are currently recruiting a Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Bristol, BS34 7PA. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Thursday 07:30 - 16:00 Fridays - 07:30 - 12:00 About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Apr 18, 2024
Full time
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Generating demand through engagement. Building connected communities. Wholesale only. Openreach Coordinator - Exeter Are you someone with a knack for coordination, organisation and communication? We're seeking a proactive individual to join our team as an Openreach Coordinator . In this role, you'll be the go-to person for communications between FullFibre and BT Openreach and act as point-of-contact for all Physical Infrastructure Access queries. If you thrive in a fast-paced, evolving environment and enjoy administrative tasks, this could be the perfect role for you! Role Overview Openreach, a part of BT, owns and maintains the majority of the UK's telecommunications infrastructure, including fibre-optics that connect homes and businesses to the internet. For us, FullFibre, to achieve our mission of bridging the digital divide, providing high-speed connections and becoming the UK's leading wholesale provider we must comply with Openreach's regulatory requirements. As an Openreach Coordinator, your primary role will involve communicating with Openreach regarding our network adjustments and ensuring full compliance with their regulations. This role requires a high level of governance. Key Responsibilities Coordinate with internal teams as the main contact for all aspects of the Physical Infrastructure Access (PIA) journey. Translate survey data into Notices of Intent (NOIs), manage the Openreach PIA portal, and ensure accurate network adjustments on PIA. Track, distribute documentation, and register completed networks on PIA. Facilitate cross-functional communication for efficient PIA processes. Respond to inquiries for timely delivery and provide performance reports on Openreach. Collaborate with build teams and act as a point of contact for supervisors, managers, and customers regarding PIA activities, ensuring compliance with the PIA contractual framework. We are looking for someone who Experience working In a heavily governed industry with high levels of compliance. Ability to work under pressure to meet deadlines while maintaining quality and accuracy. Proficient in reading and interpreting complex technical documents and processes. Excellent IT skills, particularly in Excel and other Office 365-based applications. Is a team player with a collaborative work ethic. Ability to extract information and act upon instruction effectively. Excellent communication skills, both verbal and written Benefits: Competitive salary with professional growth opportunities. Generous holiday allowance and company sick pay. Comprehensive pension scheme and Bupa healthcare Insurance. Exciting perks including tech schemes, cycle-to-work schemes, and your birthday day off. Continued professional development and ongoing training + more. FullFibre is an equal-opportunity employer committed to diversity and inclusion. If you require any assistance during the recruitment process, please don't hesitate to reach out to us.
Apr 18, 2024
Full time
Generating demand through engagement. Building connected communities. Wholesale only. Openreach Coordinator - Exeter Are you someone with a knack for coordination, organisation and communication? We're seeking a proactive individual to join our team as an Openreach Coordinator . In this role, you'll be the go-to person for communications between FullFibre and BT Openreach and act as point-of-contact for all Physical Infrastructure Access queries. If you thrive in a fast-paced, evolving environment and enjoy administrative tasks, this could be the perfect role for you! Role Overview Openreach, a part of BT, owns and maintains the majority of the UK's telecommunications infrastructure, including fibre-optics that connect homes and businesses to the internet. For us, FullFibre, to achieve our mission of bridging the digital divide, providing high-speed connections and becoming the UK's leading wholesale provider we must comply with Openreach's regulatory requirements. As an Openreach Coordinator, your primary role will involve communicating with Openreach regarding our network adjustments and ensuring full compliance with their regulations. This role requires a high level of governance. Key Responsibilities Coordinate with internal teams as the main contact for all aspects of the Physical Infrastructure Access (PIA) journey. Translate survey data into Notices of Intent (NOIs), manage the Openreach PIA portal, and ensure accurate network adjustments on PIA. Track, distribute documentation, and register completed networks on PIA. Facilitate cross-functional communication for efficient PIA processes. Respond to inquiries for timely delivery and provide performance reports on Openreach. Collaborate with build teams and act as a point of contact for supervisors, managers, and customers regarding PIA activities, ensuring compliance with the PIA contractual framework. We are looking for someone who Experience working In a heavily governed industry with high levels of compliance. Ability to work under pressure to meet deadlines while maintaining quality and accuracy. Proficient in reading and interpreting complex technical documents and processes. Excellent IT skills, particularly in Excel and other Office 365-based applications. Is a team player with a collaborative work ethic. Ability to extract information and act upon instruction effectively. Excellent communication skills, both verbal and written Benefits: Competitive salary with professional growth opportunities. Generous holiday allowance and company sick pay. Comprehensive pension scheme and Bupa healthcare Insurance. Exciting perks including tech schemes, cycle-to-work schemes, and your birthday day off. Continued professional development and ongoing training + more. FullFibre is an equal-opportunity employer committed to diversity and inclusion. If you require any assistance during the recruitment process, please don't hesitate to reach out to us.
Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around 45,000 plus great benefits listed below. Customer Success Mangers Duties Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings Develop personal, solid, consultative with each Independent consultant Regular catch ups to to review their portfolio, Technology, travel tool and professional development, Act as trusted mentor/Coach Proactively monitor revenue activity Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc Customer Success Managers Skills Required Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management Extensive experience within tour operations Experience in customer complaint handling Skilled communicator Proven problem solver Working knowledge of a GDS Customer Success Managers Additional Information Ideally 1/2 days per week in London but they are flexible on this for the right candidate Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox, If you are interested in the above role please apply online or send your cv to (url removed) Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
Apr 18, 2024
Full time
Customer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around 45,000 plus great benefits listed below. Customer Success Mangers Duties Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings Develop personal, solid, consultative with each Independent consultant Regular catch ups to to review their portfolio, Technology, travel tool and professional development, Act as trusted mentor/Coach Proactively monitor revenue activity Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc Customer Success Managers Skills Required Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management Extensive experience within tour operations Experience in customer complaint handling Skilled communicator Proven problem solver Working knowledge of a GDS Customer Success Managers Additional Information Ideally 1/2 days per week in London but they are flexible on this for the right candidate Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox, If you are interested in the above role please apply online or send your cv to (url removed) Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Leatherhead, KT22 7TW. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Thursday & Friday 08:00 - 20:00 24 Hours 13.64 per hour About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Leatherhead, KT22 7TW. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Thursday & Friday 08:00 - 20:00 24 Hours 13.64 per hour About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
Apr 18, 2024
Full time
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Apr 18, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Apr 18, 2024
Full time
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Chain Warehouse Operative Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Supply Chain Warehouse Operative Level 2 - Intermediate Apprenticeship. Training provided by our in-house Learning & Development Team. Support from external training providers. A 15-month program, including a minimum 12-month learning period and end-point assessment. Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion. Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Apr 18, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Chain Warehouse Operative Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Supply Chain Warehouse Operative Level 2 - Intermediate Apprenticeship. Training provided by our in-house Learning & Development Team. Support from external training providers. A 15-month program, including a minimum 12-month learning period and end-point assessment. Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion. Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
We have a fantastic and exciting opportunity, currently recruiting Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Barrow, LA14 1AF. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday Occasional Sundays (on rotation) Shifts starting from 05:30am - 21:30pm Contracts available from 40 - 48 hours per week. About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
We have a fantastic and exciting opportunity, currently recruiting Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Barrow, LA14 1AF. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday Occasional Sundays (on rotation) Shifts starting from 05:30am - 21:30pm Contracts available from 40 - 48 hours per week. About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on 5-Year checkable work history SC clearance (we will assist to gain) DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Due to the growth of the Pavers Group, we have newly created position available for a well-established Area Manager to join our growing retail area management team to lead the UK Jones Bootmaker stores. This role will be integral to fortifying the Jones Bootmaker brand proposition and will drive our strategic growth plan around performance and increasing our store portfolio. Jones Bootmaker was established in 1857, a family-run business creating shoes known for their exquisite craftsmanship with collections curated with a light-hearted sense of fun and occasion. This key brand was bought in 2018 by Pavers, restoring the family-run values. Are you an experienced Area Manager with the knowledge and skills to motivate people and drive performance and growth in a retail environment? Do you have a history of achieving targets and KPIs driven by engagement and teamwork? Are you looking for stability, growth, and opportunity? As our Area Manager, you will take full ownership for all our Jones Bootmaker retail stores nationwide (c. 22 Stores), however the majority are currently located in London and the South East therefore, being within the commuter belt of London would be advantageous. As a group Pavers opened 12 new stores in 2023 and are looking to continue our growth strategy into 2024 by adding further to our 180+ store combined estate, with specific investment being made into the growth of the Jones Bootmaker brand. This is an autonomous role where you will inspire, lead, train, mentor and support the area s Store Managers in delivering the best experience to our customers whilst maximising and driving the store s potential across sales, KPI s and strategic/commercial goals. You will have a 6-month induction plan to aid your development, combined with hands on mentorship provided by your Regional Managers and a great group of peers to ensure your success. Pay & Benefits as our Retail Area Manager: Up to £60,000 dependent on experience plus; Fully expensed Company Car Discretionary Annual Bonus Company Contribution Pension Private Medical Insurance Death in Service Generous Staff Discount Access to RetailTRUST (Wellbeing Support) Access to Pavers Academy for training and development opportunities Responsibilities of our Retail Area Manager Ensure the customer is at the heart of the decisions we make and continually strive to improve service levels. Create a positive, innovative & fun atmosphere which encourages our people to commit to exceeding their targets and, where necessary, to go beyond the call of duty to achieve it. Responsibility for driving your area s sales and service performance and support your stores exceed their KPI s Manage controllable costs & budgets in line with company targets. Ensure cost efficiencies are delivered within this key strategic pillar. Work closely with all relevant Head Office departments, build strong relationships with all key stakeholders. Ensure your stores are compliant with loss prevention & security processes, completing audits and ensuring correct procedures are being maintained. Support new store openings, refits & relocations as required. Be involved in business or retail projects by effectively delegating to your Area Support Manager to free up the required time. Inspire, mentor, motivate and support your stores and teams in achieving results through teamwork and sharing best practice both in and off area. Analyse product, people, or efficiency data to develop SMART objectives and actions to drive sales, service levels or save time / costs. Drive positive change in your area through clear communication with a blend of verbal, written and video methods and keep your managers informed of developments. Create an innovative and open feedback culture that encourages new ideas and initiatives. Champion good ideas and share best practice. Ensure that the shops in your area conform to the Company Health & Safety policy and housekeeping standards are maintained. Requirements to be our Retail Area Manager: 3 - 5 years plus experience in a similar Area Manager or Regional role Proven leader with a track record of effectively managing change and motivating teams and a consistent achiever of targets. Excellent Sales and Business acumen, highly analytical, using data and commercial awareness to drive decisions. Proven HR/ER experience with complex situations Sound operational knowledge of retail, visual merchandising & inventory management. Full drivers licence with flexibility to travel to the needs of the area. About Us We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people. Pavers has been trading for 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 180 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UK s Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applying for B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates. We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to all our colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.
Apr 18, 2024
Full time
Due to the growth of the Pavers Group, we have newly created position available for a well-established Area Manager to join our growing retail area management team to lead the UK Jones Bootmaker stores. This role will be integral to fortifying the Jones Bootmaker brand proposition and will drive our strategic growth plan around performance and increasing our store portfolio. Jones Bootmaker was established in 1857, a family-run business creating shoes known for their exquisite craftsmanship with collections curated with a light-hearted sense of fun and occasion. This key brand was bought in 2018 by Pavers, restoring the family-run values. Are you an experienced Area Manager with the knowledge and skills to motivate people and drive performance and growth in a retail environment? Do you have a history of achieving targets and KPIs driven by engagement and teamwork? Are you looking for stability, growth, and opportunity? As our Area Manager, you will take full ownership for all our Jones Bootmaker retail stores nationwide (c. 22 Stores), however the majority are currently located in London and the South East therefore, being within the commuter belt of London would be advantageous. As a group Pavers opened 12 new stores in 2023 and are looking to continue our growth strategy into 2024 by adding further to our 180+ store combined estate, with specific investment being made into the growth of the Jones Bootmaker brand. This is an autonomous role where you will inspire, lead, train, mentor and support the area s Store Managers in delivering the best experience to our customers whilst maximising and driving the store s potential across sales, KPI s and strategic/commercial goals. You will have a 6-month induction plan to aid your development, combined with hands on mentorship provided by your Regional Managers and a great group of peers to ensure your success. Pay & Benefits as our Retail Area Manager: Up to £60,000 dependent on experience plus; Fully expensed Company Car Discretionary Annual Bonus Company Contribution Pension Private Medical Insurance Death in Service Generous Staff Discount Access to RetailTRUST (Wellbeing Support) Access to Pavers Academy for training and development opportunities Responsibilities of our Retail Area Manager Ensure the customer is at the heart of the decisions we make and continually strive to improve service levels. Create a positive, innovative & fun atmosphere which encourages our people to commit to exceeding their targets and, where necessary, to go beyond the call of duty to achieve it. Responsibility for driving your area s sales and service performance and support your stores exceed their KPI s Manage controllable costs & budgets in line with company targets. Ensure cost efficiencies are delivered within this key strategic pillar. Work closely with all relevant Head Office departments, build strong relationships with all key stakeholders. Ensure your stores are compliant with loss prevention & security processes, completing audits and ensuring correct procedures are being maintained. Support new store openings, refits & relocations as required. Be involved in business or retail projects by effectively delegating to your Area Support Manager to free up the required time. Inspire, mentor, motivate and support your stores and teams in achieving results through teamwork and sharing best practice both in and off area. Analyse product, people, or efficiency data to develop SMART objectives and actions to drive sales, service levels or save time / costs. Drive positive change in your area through clear communication with a blend of verbal, written and video methods and keep your managers informed of developments. Create an innovative and open feedback culture that encourages new ideas and initiatives. Champion good ideas and share best practice. Ensure that the shops in your area conform to the Company Health & Safety policy and housekeeping standards are maintained. Requirements to be our Retail Area Manager: 3 - 5 years plus experience in a similar Area Manager or Regional role Proven leader with a track record of effectively managing change and motivating teams and a consistent achiever of targets. Excellent Sales and Business acumen, highly analytical, using data and commercial awareness to drive decisions. Proven HR/ER experience with complex situations Sound operational knowledge of retail, visual merchandising & inventory management. Full drivers licence with flexibility to travel to the needs of the area. About Us We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people. Pavers has been trading for 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 180 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UK s Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applying for B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates. We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to all our colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Warehousing and Storage Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Warehousing and Storage Level 2 - Intermediate Apprenticeship Training provided by in house Learning & Development Team Support from external training provider 12-15 Month programme (Essential Skills offered - Reading, Writing, Maths, IT) Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Apr 18, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Warehousing and Storage Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Warehousing and Storage Level 2 - Intermediate Apprenticeship Training provided by in house Learning & Development Team Support from external training provider 12-15 Month programme (Essential Skills offered - Reading, Writing, Maths, IT) Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Chain Warehouse Operative Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Supply Chain Warehouse Operative Level 2 - Intermediate Apprenticeship. Training provided by our in-house Learning & Development Team. Support from external training providers. A 15-month program, including a minimum 12-month learning period and end-point assessment. Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion. Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Apr 18, 2024
Full time
Join Howdens and Launch Your Career as an Apprentice Warehouse Person At Howdens, we take immense pride in being recognised as a leading employer of apprentices. Our commitment to nurturing talent and creating long-term career opportunities is evident through our placement in the prestigious Top 100 Apprenticeship Employers table in both 2022 and 2023. The Opportunity: Apprentice Warehouse Person As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Warehouse Person role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Supply Chain Warehouse Operative Apprenticeship. The program typically spans 12 to 15 months. Responsibilities: As a Warehouse Person, you will play a pivotal role in maintaining our 'in stock' business model in one of our local depots. Your key responsibilities will include: Engaging with customers in a courteous, professional, and knowledgeable manner. Ensuring effective stock maintenance, adhering to strict health and safety regulations, and delivering exceptional customer service. Maintaining general housekeeping duties, including stock rotation, cleanliness, and tidiness, in compliance with Health & Safety guidelines. Conducting security and compliance checks on incoming stock and outgoing orders, with a strong focus on accuracy. Performing daily checks on the forklift truck and other mechanical equipment, promptly reporting any defects to the Depot Manager. Requirements: We are looking for people with the following qualities who want to learn new skills in a warehouse environment: Excellent attention to detail. Ability to work autonomously and use own initiative. Strong communication skills. Effective planning and organising abilities. Capability to prioritise and manage own workload effectively. A strong desire for continuous personal and professional development. The right to work in the UK and related evidence Please note - if you have considerable experience in a similar role, you may not be suitable for an apprenticeship. If you already have experience and are looking for a full time role please visit (url removed) to see our non-apprenticeship opportunities. The Apprenticeship: Supply Chain Warehouse Operative Level 2 - Intermediate Apprenticeship. Training provided by our in-house Learning & Development Team. Support from external training providers. A 15-month program, including a minimum 12-month learning period and end-point assessment. Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2 English and maths test for the end-point assessment and apprenticeship completion. Rewards and Benefits: We believe in recognising and rewarding the hard work and dedication of our team members. In return for your commitment, you will receive: A competitive £15,000 salary. Paid holiday entitlement. A generous matched contribution Pension Scheme. Team incentives and outings. Staff discount on Howdens products About Us: Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Are you looking for a new challenge where you can earn while you learn? Would you like to learn more about a career in Credit Control within the UK's biggest Trade Kitchen Supplier and FTSE100 organisation? Credit Control is a dynamic function found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. Given the importance of credit management and collections, these roles are central to operations, managing financial risk and customer relationships. Through this work credit control protects cash flow and facilitates all wider business activity. This role is fast-paced and target driven, requiring detailed knowledge of law, regulations and the business environment, and skilled practitioners possess excellent technical and interpersonal skills. Credit management and collections are rewarding career choices for self-motivated and enthusiastic individuals who would enjoy a varied role working at the centre of operations. The Role As a Credit Control Apprentice you will gain a thorough understanding of Credit Control, focussing on 3 key areas - current debt, new business and litigation. Check all new trade applications are completed by the customer and depot staff Assess information from Credit Agency and approve account limit as necessary Provide internal and external customers a polite and professional service Direct telephone contact with depots and customers to resolve queries efficiently Collect overdue accounts, complying with company policy Communicate with team members, team leaders and managers to effect smarter working Review and maintain case files as per guidelines The Person Strong communication skills Ability to meet task deadlines Planning and organising skills Ability to multi-task and prioritise own workload Resilient nature Honest and trustworthy A desire for continuous personal and professional development The Apprenticeship Credit Controller and collector: Level 2 - Intermediate Apprenticeship CICM qualification - opportunity to become affiliate member of the Chartered Institute of Credit Management. Support from external training provider 15 Month programme including minimum 12 month learning period plus end point assessment Minimum GCSE Requirements - Maths and English Grade 4+ In return for your hard work and commitment you will be rewarded with some great benefits, which include: £15,000 salary Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products Work for one of the 25 Best Big Companies to Work Why work for us? Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Apr 18, 2024
Full time
Are you looking for a new challenge where you can earn while you learn? Would you like to learn more about a career in Credit Control within the UK's biggest Trade Kitchen Supplier and FTSE100 organisation? Credit Control is a dynamic function found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. Given the importance of credit management and collections, these roles are central to operations, managing financial risk and customer relationships. Through this work credit control protects cash flow and facilitates all wider business activity. This role is fast-paced and target driven, requiring detailed knowledge of law, regulations and the business environment, and skilled practitioners possess excellent technical and interpersonal skills. Credit management and collections are rewarding career choices for self-motivated and enthusiastic individuals who would enjoy a varied role working at the centre of operations. The Role As a Credit Control Apprentice you will gain a thorough understanding of Credit Control, focussing on 3 key areas - current debt, new business and litigation. Check all new trade applications are completed by the customer and depot staff Assess information from Credit Agency and approve account limit as necessary Provide internal and external customers a polite and professional service Direct telephone contact with depots and customers to resolve queries efficiently Collect overdue accounts, complying with company policy Communicate with team members, team leaders and managers to effect smarter working Review and maintain case files as per guidelines The Person Strong communication skills Ability to meet task deadlines Planning and organising skills Ability to multi-task and prioritise own workload Resilient nature Honest and trustworthy A desire for continuous personal and professional development The Apprenticeship Credit Controller and collector: Level 2 - Intermediate Apprenticeship CICM qualification - opportunity to become affiliate member of the Chartered Institute of Credit Management. Support from external training provider 15 Month programme including minimum 12 month learning period plus end point assessment Minimum GCSE Requirements - Maths and English Grade 4+ In return for your hard work and commitment you will be rewarded with some great benefits, which include: £15,000 salary Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products Work for one of the 25 Best Big Companies to Work Why work for us? Howdens Joinery is the UK's premier trade kitchen supplier, offering a vast range of products in kitchens, joinery, and hardware. With over 800 depots across the UK and Europe, we have earned the trust of more than 460,000 loyal trade professionals. Our ambitious growth agenda and entrepreneurial ethos make us an exciting place to build a career. Our dedication to our people has earned us recognition as one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Apr 18, 2024
Full time
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's