Willis Global has been assigned by our client, a rapidly expanding International Freight Forwarder, to support with the recruitment for an Operations Director to be based at offices in the London Heathrow area. On Offer: Director level role reporting to the CEO for a fast-growing International Freight Forwarder Salary range: £90K- £130K, dependant on experience + Bonus + Car Allowance + Company Pension Personal development, courses, training Working pattern: Monday-Friday 08:30-17:30 (24/7 operation, so the role will require after hour availability from time to time) Main Purpose of the Role: Reporting to the CEO, the Operations Director will manage & oversee operations in all departments AIR/SEA/ROAD/CUSTOMS/WAREHOUSE (Circa 70 staff). Implementing strategies to drive business growth and increase profit. Other Duties & Responsibilities: Build and maintain strong relationships with key clients, ocean carriers, airlines, hauliers and other key suppliers. Developing operational processes Strategic management responsibility for budgetary planning and full P&L accounts management. Enhance current compliance, Health & Safety standards and KPI's. Demonstrate the ability of wowing customers by creating positive customer experiences Taking active role in the management of procurement , bidding, and quoting to customers Looking after claims and insurance related matters . Skills & Experience Experience level: Extensive and current experience in the Freight Forwarding industry Specialised experience: Proven experience in managerial role. Systems knowledge: Cargowise is advantage not a must. Strong commercial capabilities Posses strong leadership skills, including experience motivating staff and driving performance improvements. Work successfully under pressure, including strong negotiation, problem solving, and analytical skills. Strong IT skills & proficiency in MS Office. Strong English, written & verbal communication skills. Confident, adaptable & proactive in your approach. Ability to multi-task and prioritise assignments based on urgency. Must live within close proximity to London Heathrow. For full details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry
Apr 18, 2024
Full time
Willis Global has been assigned by our client, a rapidly expanding International Freight Forwarder, to support with the recruitment for an Operations Director to be based at offices in the London Heathrow area. On Offer: Director level role reporting to the CEO for a fast-growing International Freight Forwarder Salary range: £90K- £130K, dependant on experience + Bonus + Car Allowance + Company Pension Personal development, courses, training Working pattern: Monday-Friday 08:30-17:30 (24/7 operation, so the role will require after hour availability from time to time) Main Purpose of the Role: Reporting to the CEO, the Operations Director will manage & oversee operations in all departments AIR/SEA/ROAD/CUSTOMS/WAREHOUSE (Circa 70 staff). Implementing strategies to drive business growth and increase profit. Other Duties & Responsibilities: Build and maintain strong relationships with key clients, ocean carriers, airlines, hauliers and other key suppliers. Developing operational processes Strategic management responsibility for budgetary planning and full P&L accounts management. Enhance current compliance, Health & Safety standards and KPI's. Demonstrate the ability of wowing customers by creating positive customer experiences Taking active role in the management of procurement , bidding, and quoting to customers Looking after claims and insurance related matters . Skills & Experience Experience level: Extensive and current experience in the Freight Forwarding industry Specialised experience: Proven experience in managerial role. Systems knowledge: Cargowise is advantage not a must. Strong commercial capabilities Posses strong leadership skills, including experience motivating staff and driving performance improvements. Work successfully under pressure, including strong negotiation, problem solving, and analytical skills. Strong IT skills & proficiency in MS Office. Strong English, written & verbal communication skills. Confident, adaptable & proactive in your approach. Ability to multi-task and prioritise assignments based on urgency. Must live within close proximity to London Heathrow. For full details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry
RISK The Risk Division is a team of specialists charged with managing the firm's credit, market, liquidity, operational and capital risk. Whether assessing the creditworthiness of the firm's counterparties, monitoring market risks associated with trading activities, or offering analytical and regulatory compliance support, our work contributes directly to the firm's success. The division is ideal for collaborative individuals who have strong ethics and attention to detail. CAPITAL RISK The Capital Risk team within the Risk Division provides an independent view into the capital decisions across the firm. The team advises on regulatory capital interpretations and firmwide capital management decisions. Coverage also includes monitoring, analyzing, interpreting, and challenging the firm's regulatory capital requirements and capital management processes. This involves working very closely with stakeholders across the firm, including trading desks, Controllers, Legal, Corporate Treasury and Technology, and will require a strong control mindset. Other responsibilities include oversight of the firm's capital strategy and the firm's proximity to capital requirements. RESPONSIBILITIES Understanding capital regulations and determining appropriate capital interpretations Monitoring, summarizing, challenging and generating thoughtful leadership related to the impact of and risk appetite associated with the implementation of the regulatory capital rules. Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, risk departments and other impacted areas Assessing the impact of capital regulation on individual transactions, new products and business proposals Validation of regulatory capital requirement approaches and calculations. Understanding and controlling the firm's overall capital management strategy SKILLS AND EXPERIENCE REQUIRED Minimum of 5 years of relevant Regulatory Capital or Risk work experience Strong attention to detail, intellectual curiosity and commitment to excellence Strong organizational skills - ability to manage a constantly evolving inflow of projects and priorities. Effective communicator - both orally and in writing Team player - ability to maintain mutual support within a high profile team. Self-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessary. Control-oriented Ability to conduct research, analyze technical regulatory papers and identify relevant issues. Understanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implications. Strong Microsoft Office skills, including Power Point, Word and Excel ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Apr 18, 2024
Full time
RISK The Risk Division is a team of specialists charged with managing the firm's credit, market, liquidity, operational and capital risk. Whether assessing the creditworthiness of the firm's counterparties, monitoring market risks associated with trading activities, or offering analytical and regulatory compliance support, our work contributes directly to the firm's success. The division is ideal for collaborative individuals who have strong ethics and attention to detail. CAPITAL RISK The Capital Risk team within the Risk Division provides an independent view into the capital decisions across the firm. The team advises on regulatory capital interpretations and firmwide capital management decisions. Coverage also includes monitoring, analyzing, interpreting, and challenging the firm's regulatory capital requirements and capital management processes. This involves working very closely with stakeholders across the firm, including trading desks, Controllers, Legal, Corporate Treasury and Technology, and will require a strong control mindset. Other responsibilities include oversight of the firm's capital strategy and the firm's proximity to capital requirements. RESPONSIBILITIES Understanding capital regulations and determining appropriate capital interpretations Monitoring, summarizing, challenging and generating thoughtful leadership related to the impact of and risk appetite associated with the implementation of the regulatory capital rules. Communicating thoughtful analysis on sophisticated regulatory capital matters to senior managers, businesses, risk departments and other impacted areas Assessing the impact of capital regulation on individual transactions, new products and business proposals Validation of regulatory capital requirement approaches and calculations. Understanding and controlling the firm's overall capital management strategy SKILLS AND EXPERIENCE REQUIRED Minimum of 5 years of relevant Regulatory Capital or Risk work experience Strong attention to detail, intellectual curiosity and commitment to excellence Strong organizational skills - ability to manage a constantly evolving inflow of projects and priorities. Effective communicator - both orally and in writing Team player - ability to maintain mutual support within a high profile team. Self-motivated, proactive and willing to take on additional responsibilities, ability to run with issues, and get involved as necessary. Control-oriented Ability to conduct research, analyze technical regulatory papers and identify relevant issues. Understanding of banking organizations, financial products; ability to analyze new trades and businesses with particular focus on regulatory capital implications. Strong Microsoft Office skills, including Power Point, Word and Excel ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
We have an exciting opportunity for a Practice Manager to join a forward thinking business where you will face an exciting challenge and opportunity to manage your own business! We want a Practice Manager who is ready for a new challenge. A leader who is ready to join a business, which is growing and genuinely values its people. Our client is one of the UK's fastest-growing Private Clinic With a number of practices across the London area they offer plenty of potential to progress. With a great reputation for providing in-depth inductions to support your transition into the business, as well as ongoing development, you'll find you get all the support you need to make a successful switch. If you are obsessed with delivering exceptional service levels to patients, then you'll be a perfect fit here. You will be an experienced practice manager, so your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance. Skills & experience needed as a Practice Manager Experience in building a performance culture Business acumen - with the ability to make commercial decisions based on data analysis To be an excellent communicator and a great coach A 'can-do' attitude - advocating and championing change To be capable of meeting deadlines under pressure To be able to build excellent relationships with your team and customers This opportunity is being advertised by the Office Angels West End team. Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
We have an exciting opportunity for a Practice Manager to join a forward thinking business where you will face an exciting challenge and opportunity to manage your own business! We want a Practice Manager who is ready for a new challenge. A leader who is ready to join a business, which is growing and genuinely values its people. Our client is one of the UK's fastest-growing Private Clinic With a number of practices across the London area they offer plenty of potential to progress. With a great reputation for providing in-depth inductions to support your transition into the business, as well as ongoing development, you'll find you get all the support you need to make a successful switch. If you are obsessed with delivering exceptional service levels to patients, then you'll be a perfect fit here. You will be an experienced practice manager, so your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance. Skills & experience needed as a Practice Manager Experience in building a performance culture Business acumen - with the ability to make commercial decisions based on data analysis To be an excellent communicator and a great coach A 'can-do' attitude - advocating and championing change To be capable of meeting deadlines under pressure To be able to build excellent relationships with your team and customers This opportunity is being advertised by the Office Angels West End team. Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Smart Solutions Recruitment
Solihull, West Midlands
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Apr 18, 2024
Full time
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Job Title: Executive Assistant/Office Manager Location: Victoria, London Salary: 50,000 - 55,000 per year Contract Details: Permanent, full-time Our client, an innovative company operating within the manufacturing and security industry, is seeking a confident and personable individual to join their team as an Executive Assistant/Office Manager. If you are someone who works with integrity and diplomacy, this is the perfect opportunity for you! Responsibilities: Act as a point of contact for the executives, handling correspondence and phone calls. Manage diaries and organise meetings for the Managing Director and senior management team. Coordinate activities throughout the organisation to ensure efficiency and compliance. Support in organising events and conferences, including travel arrangements. Take charge of incoming and outgoing post and deliveries. Collate and file expenses for the Managing Director and senior management team. Prepare documents, reports, presentations, and correspondence as needed. Manage databases and filing systems. Track and replenish office supplies. Demonstrate exceptional analytical skills and prioritise work effectively. Maintain confidentiality and handle sensitive information appropriately. Build relationships with the executive and senior management teams, as well as external contacts. Skills and Experience: Minimum 5 years of professional experience in a similar role. Experience in a global company with multiple sites is desirable. Proficiency in MS Office, MS Outlook, and ERM systems such as SAP. Excellent interpersonal and customer service skills. Strong influencing and negotiating abilities. Promote collaboration and teamwork across the organisation. High level of self-motivation and ability to multitask. Familiarity with various office procedures and processes. Our client offers a competitive salary of 50,000 - 55,000 per year. The office is conveniently located just a short walk from Victoria train station. If you are looking to join a professional, fast-paced, and growing company, apply now! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
Job Title: Executive Assistant/Office Manager Location: Victoria, London Salary: 50,000 - 55,000 per year Contract Details: Permanent, full-time Our client, an innovative company operating within the manufacturing and security industry, is seeking a confident and personable individual to join their team as an Executive Assistant/Office Manager. If you are someone who works with integrity and diplomacy, this is the perfect opportunity for you! Responsibilities: Act as a point of contact for the executives, handling correspondence and phone calls. Manage diaries and organise meetings for the Managing Director and senior management team. Coordinate activities throughout the organisation to ensure efficiency and compliance. Support in organising events and conferences, including travel arrangements. Take charge of incoming and outgoing post and deliveries. Collate and file expenses for the Managing Director and senior management team. Prepare documents, reports, presentations, and correspondence as needed. Manage databases and filing systems. Track and replenish office supplies. Demonstrate exceptional analytical skills and prioritise work effectively. Maintain confidentiality and handle sensitive information appropriately. Build relationships with the executive and senior management teams, as well as external contacts. Skills and Experience: Minimum 5 years of professional experience in a similar role. Experience in a global company with multiple sites is desirable. Proficiency in MS Office, MS Outlook, and ERM systems such as SAP. Excellent interpersonal and customer service skills. Strong influencing and negotiating abilities. Promote collaboration and teamwork across the organisation. High level of self-motivation and ability to multitask. Familiarity with various office procedures and processes. Our client offers a competitive salary of 50,000 - 55,000 per year. The office is conveniently located just a short walk from Victoria train station. If you are looking to join a professional, fast-paced, and growing company, apply now! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client have an exciting opportunity for a Planning and Logistics Coordinator to work in their already establish team. The role entails working closely with the Operations Manager to ensure the safe and efficient operation of the Invergordon and Evanton sites in compliance with current laws and protocols. This involves overseeing logistics and transport planning to support both transport and site operations, ultimately delivering a high-quality service to customers and suppliers. Key Responsibilities: Transport / Logistics Management (90%): Coordinate driver collection schedules to meet customer demands. Plan and oversee daily logistics routing for incoming and outgoing waste loads. Ensure timely completion of vehicle inspections, services, and MOT s, addressing any defects in accordance with operator license agreements. Assist the Operations Manager in managing legal documentation compliance with governmental bodies such as HSE, EA, and DVSA. Collaborate with the Transport Manager to investigate road traffic accidents and incidents, arranging driver training and assessments as needed. Assist in managing driver tachograph infringements and working time directive compliance. Organize and manage driver training requirements. Schedule driver rotations and annual leave. Quality / SHEQ (10%): Advocate and support health and safety initiatives to uphold the corporate PROUD message across sites. Support activities aligned with ISO 9001, 14001, and OHSAS 18001 certification, BMS & IMS systems. Assist the Operations Manager in providing monthly, quarterly, and annual reports to SEPA and managing licenses and site exemption modifications. Other Essential Skills: Effective communication skills, both written and verbal, with customers, suppliers, and internal stakeholders. Proficiency in Microsoft Office applications. Professionalism in all work aspects. Self-motivation. Attention to detail. Strong communication skills. Efficient time management and prioritization. Proactive, organized, and methodical approach. To find out more and to have a confidential conversation please contact Lyndsey at Global Highland
Apr 18, 2024
Full time
Our client have an exciting opportunity for a Planning and Logistics Coordinator to work in their already establish team. The role entails working closely with the Operations Manager to ensure the safe and efficient operation of the Invergordon and Evanton sites in compliance with current laws and protocols. This involves overseeing logistics and transport planning to support both transport and site operations, ultimately delivering a high-quality service to customers and suppliers. Key Responsibilities: Transport / Logistics Management (90%): Coordinate driver collection schedules to meet customer demands. Plan and oversee daily logistics routing for incoming and outgoing waste loads. Ensure timely completion of vehicle inspections, services, and MOT s, addressing any defects in accordance with operator license agreements. Assist the Operations Manager in managing legal documentation compliance with governmental bodies such as HSE, EA, and DVSA. Collaborate with the Transport Manager to investigate road traffic accidents and incidents, arranging driver training and assessments as needed. Assist in managing driver tachograph infringements and working time directive compliance. Organize and manage driver training requirements. Schedule driver rotations and annual leave. Quality / SHEQ (10%): Advocate and support health and safety initiatives to uphold the corporate PROUD message across sites. Support activities aligned with ISO 9001, 14001, and OHSAS 18001 certification, BMS & IMS systems. Assist the Operations Manager in providing monthly, quarterly, and annual reports to SEPA and managing licenses and site exemption modifications. Other Essential Skills: Effective communication skills, both written and verbal, with customers, suppliers, and internal stakeholders. Proficiency in Microsoft Office applications. Professionalism in all work aspects. Self-motivation. Attention to detail. Strong communication skills. Efficient time management and prioritization. Proactive, organized, and methodical approach. To find out more and to have a confidential conversation please contact Lyndsey at Global Highland
Our client is a trusted provider of specialist services to the Rail and Forestry sectors. For the past 20 years, they have been committed to delivering excellent results for clients, utilising innovative and industry-leading expertise. As they enjoy continued success and growth, they require an additional Project Coordinator to join a busy team. Supporting the Civil Engineering team, the Project Coordinator will be responsible for: Provide professional and comprehensive support to the Project Manager and the delivery team Accurate capture, recording and reporting of technical data, utilising spreadsheets, trackers and other software Ensure project records and files are collated, complete, up to date and stored in line with internal and external requirements Proactively plan, coordinate and organise access, road closures, resource, logistics, etc. with appropriate third parties, in a timely manner, supporting efficient delivery and building effective relationships Create and implement efficient standard operating procedures for the role of Project Coordinator, ensuring adherence to internal quality and compliance systems Coordinate and submit various documents and reports, to the client, as required Manage and participate in the development and implementation of new ways of working to improve working processes Proactively liaise and collaborate with internal colleagues and external clients to support effective service delivery and consistency in practice Coordinate, attend and minute meetings. Track and follow-up actions in a timely manner. Support the Project Manager in coordinating diaries Provide technical administrative support to the wider business for ad-hoc projects, when required Develop excellent professional relationships with internal and external key stakeholders to support collaborative working Observe and follow all applicable safe methods of working, and health, safety and environmental rules/procedures. Report any incidents or Close Calls immediately to the appropriate person Act as an ambassador, upholding and reflecting the ethos and values of the Company The ideal candidate for the role of Project Coordinator will have: Exceptional coordination skills with significant experience in a similar role Be highly organised with the ability to multi-task and prioritise Process-driven with excellent attention to detail Highly competent in MS Outlook,Word and Excel Experience of producing reports and analysing data Be proactive, taking initiative and ownership of tasks Excellent interpersonal and communication skills Self-motivated and a team player Demonstrate initiative in problem-solving Work collaboratively and build effective working relationships Able to work on own initiative and without supervision Desirable, but not essential: Previous technical administration experience is desirable Experience using MS Project application Experience using or working with digital or online mapping systems, including GPS/GIS Hold a full driving license
Apr 18, 2024
Full time
Our client is a trusted provider of specialist services to the Rail and Forestry sectors. For the past 20 years, they have been committed to delivering excellent results for clients, utilising innovative and industry-leading expertise. As they enjoy continued success and growth, they require an additional Project Coordinator to join a busy team. Supporting the Civil Engineering team, the Project Coordinator will be responsible for: Provide professional and comprehensive support to the Project Manager and the delivery team Accurate capture, recording and reporting of technical data, utilising spreadsheets, trackers and other software Ensure project records and files are collated, complete, up to date and stored in line with internal and external requirements Proactively plan, coordinate and organise access, road closures, resource, logistics, etc. with appropriate third parties, in a timely manner, supporting efficient delivery and building effective relationships Create and implement efficient standard operating procedures for the role of Project Coordinator, ensuring adherence to internal quality and compliance systems Coordinate and submit various documents and reports, to the client, as required Manage and participate in the development and implementation of new ways of working to improve working processes Proactively liaise and collaborate with internal colleagues and external clients to support effective service delivery and consistency in practice Coordinate, attend and minute meetings. Track and follow-up actions in a timely manner. Support the Project Manager in coordinating diaries Provide technical administrative support to the wider business for ad-hoc projects, when required Develop excellent professional relationships with internal and external key stakeholders to support collaborative working Observe and follow all applicable safe methods of working, and health, safety and environmental rules/procedures. Report any incidents or Close Calls immediately to the appropriate person Act as an ambassador, upholding and reflecting the ethos and values of the Company The ideal candidate for the role of Project Coordinator will have: Exceptional coordination skills with significant experience in a similar role Be highly organised with the ability to multi-task and prioritise Process-driven with excellent attention to detail Highly competent in MS Outlook,Word and Excel Experience of producing reports and analysing data Be proactive, taking initiative and ownership of tasks Excellent interpersonal and communication skills Self-motivated and a team player Demonstrate initiative in problem-solving Work collaboratively and build effective working relationships Able to work on own initiative and without supervision Desirable, but not essential: Previous technical administration experience is desirable Experience using MS Project application Experience using or working with digital or online mapping systems, including GPS/GIS Hold a full driving license
TEMPLEGATE RECRUITMENT
Jesmond, Newcastle Upon Tyne
TEMPLEGATE RECRUITMENT Financial Services Specialist Recruiters Job Title : IFA Administrator Location : Newcastle Upon Tyne Salary : 25,000 Upwards Benefits : 21 days holidays Health Care Plan Group DIS Pension Auto Enrolment Office Based About the Company : Our client was among the first firms in the North East to achieve Chartered Financial Planner Status. As a Chartered firm, they adhere to a rigorous code of ethical practice, prioritizing clients' interests in all advice given. Our client is currently seeking an experienced IFA Administrator with a comprehensive understanding of the financial planning process. Key Responsibilities : Manage, monitor, and follow up on business submissions until case completion. Develop and maintain in-depth knowledge of top 5 platforms/providers. Utilize and enhance proficiency with Intellifo (back-office system). Prepare meeting packs and portfolio reports for client meetings. Regularly update Directors & Advisers on client business. Proactively question team procedures and explore alternative options. Maintain awareness of compliance procedures and product features. Supervise and manage new case submissions to paraplanning, ensuring completeness. Collaborate with Advisers to resolve complex case queries. Communicate with Business Operations Managers to address issues and share information. Process and manage Letters of Authority, collecting and adding information to Intelliflo. Coordinate with Paraplanners on upcoming client reports. Prepare and package Suitability Reports for client meetings. Handle post/emails from clients and providers proactively. Provide timely updates to advisers on pending cases. Collaborate with colleagues to answer calls and welcome clients to the office. Requirements : Clear understanding of the financial planning process. Ability to produce professional work to support the advice process. Capacity to work within defined business processes. Good knowledge of investments and pension advice. Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.
Apr 18, 2024
Full time
TEMPLEGATE RECRUITMENT Financial Services Specialist Recruiters Job Title : IFA Administrator Location : Newcastle Upon Tyne Salary : 25,000 Upwards Benefits : 21 days holidays Health Care Plan Group DIS Pension Auto Enrolment Office Based About the Company : Our client was among the first firms in the North East to achieve Chartered Financial Planner Status. As a Chartered firm, they adhere to a rigorous code of ethical practice, prioritizing clients' interests in all advice given. Our client is currently seeking an experienced IFA Administrator with a comprehensive understanding of the financial planning process. Key Responsibilities : Manage, monitor, and follow up on business submissions until case completion. Develop and maintain in-depth knowledge of top 5 platforms/providers. Utilize and enhance proficiency with Intellifo (back-office system). Prepare meeting packs and portfolio reports for client meetings. Regularly update Directors & Advisers on client business. Proactively question team procedures and explore alternative options. Maintain awareness of compliance procedures and product features. Supervise and manage new case submissions to paraplanning, ensuring completeness. Collaborate with Advisers to resolve complex case queries. Communicate with Business Operations Managers to address issues and share information. Process and manage Letters of Authority, collecting and adding information to Intelliflo. Coordinate with Paraplanners on upcoming client reports. Prepare and package Suitability Reports for client meetings. Handle post/emails from clients and providers proactively. Provide timely updates to advisers on pending cases. Collaborate with colleagues to answer calls and welcome clients to the office. Requirements : Clear understanding of the financial planning process. Ability to produce professional work to support the advice process. Capacity to work within defined business processes. Good knowledge of investments and pension advice. Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.
Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Apr 18, 2024
Full time
Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Role overview ID: Entity: Vistry Region: Vistry Merseyside & Cheshire West Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Warrington, Cheshire Date Posted: 11.04.2024 We have a new opportunity for a Field Sales Manager to join our team within Vistry Merseyside & Cheshire, based at the office in Warrington with regional travel. As our Field Sales Manager you will be responsible for management of our site-based sales team to ensure that the sales processes are implemented effectively and that sales targets are achieved. In this crucial role you will form a link between the site and office, ensuring that decisions on sales policies and initiatives are fully implemented by your sales team. You will work alongside the wider team to drive sales and marketing initiatives and successful sales operations across the region. In addition to this you will be responsible for ensuring the customer journey is adhered to by site based sales team, ensuring a 5 star service is delivered. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs/GCEs including Maths and English, or equivalent Experience of selling in the building industry is essential Experience of sales delivery in a service environment. Experience of cost control and planning, prioritising, and organising work to meet targets Specialist knowledge of Sales/Marketing techniques, research, and analysis IT skills, excellent communication skills, both written and verbal Experience with CRM systems Full driving license A good knowledge of the Construction Industry and a broad understanding of the legal framework, mortgage market and financial implications of the methods and sequences of build A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential Excellent time management skills, and flexible in order to achieve results Good inter-personal skills and ability to deal with people from diverse backgrounds Confident, decisive, resilient and the ability to thrive under pressure in a fast-moving environment Able to balance multiple priorities within a fast-changing and demanding environment Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays More about the Field Sales Manager role Manage and motivate Sales Consultants effectively, including setting clear objectives, conducting professional development reviews, coaching, and training to ensure employees achieve both their full potential and company targets. Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example. Monitor and manage Sales Consultants use of CRM for prospect management and sales management within company procedures and targets. Develop and maintain excellent working relationships with internal teams, effectively liaising to ensure readiness for sale, exchanges are achieved within the set deadline. Oversee all communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents, and Financial Institutions to ensure required documentation is provided and the home sale is audit compliant. Conduct market research and competitor analysis as required and management of reports from sales consultants. Working closely with marketing to ensure all options to maximise marketing opportunities are seized including digital and non-digital methods. Ensure that presentation on site, including sales outlet, is always maintained at a consistent high standard and to act if required. Recruiting of sales staff and inducting new starters to the team, delivering the appropriate training required to fulfil their role. The ongoing training and development of their whole team and involvement in recruiting new Sales Consultants. Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. Manage and monitor customer feedback including any follow up actions. Provide sales performance reports to Sales & Marketing Director as required. Attend all meetings, training courses or events as required by the role and organisation. Ensure compliance by the team with the Data Protection Act and New Homes Quality Consumer Code, AML and ensure all sales activity is in accordance with the company process. Ensure compliance by the team with Health and Safety Policies, IT policies and any other Policies and Procedures the company issue. Your role may vary dependent upon the support needs required by the Sales & Marketing Director required by and dictated through them as senior managers within the business - therefore this isn't a definite list of responsibilities. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working O
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Merseyside & Cheshire West Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Warrington, Cheshire Date Posted: 11.04.2024 We have a new opportunity for a Field Sales Manager to join our team within Vistry Merseyside & Cheshire, based at the office in Warrington with regional travel. As our Field Sales Manager you will be responsible for management of our site-based sales team to ensure that the sales processes are implemented effectively and that sales targets are achieved. In this crucial role you will form a link between the site and office, ensuring that decisions on sales policies and initiatives are fully implemented by your sales team. You will work alongside the wider team to drive sales and marketing initiatives and successful sales operations across the region. In addition to this you will be responsible for ensuring the customer journey is adhered to by site based sales team, ensuring a 5 star service is delivered. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs/GCEs including Maths and English, or equivalent Experience of selling in the building industry is essential Experience of sales delivery in a service environment. Experience of cost control and planning, prioritising, and organising work to meet targets Specialist knowledge of Sales/Marketing techniques, research, and analysis IT skills, excellent communication skills, both written and verbal Experience with CRM systems Full driving license A good knowledge of the Construction Industry and a broad understanding of the legal framework, mortgage market and financial implications of the methods and sequences of build A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential Excellent time management skills, and flexible in order to achieve results Good inter-personal skills and ability to deal with people from diverse backgrounds Confident, decisive, resilient and the ability to thrive under pressure in a fast-moving environment Able to balance multiple priorities within a fast-changing and demanding environment Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays More about the Field Sales Manager role Manage and motivate Sales Consultants effectively, including setting clear objectives, conducting professional development reviews, coaching, and training to ensure employees achieve both their full potential and company targets. Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example. Monitor and manage Sales Consultants use of CRM for prospect management and sales management within company procedures and targets. Develop and maintain excellent working relationships with internal teams, effectively liaising to ensure readiness for sale, exchanges are achieved within the set deadline. Oversee all communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents, and Financial Institutions to ensure required documentation is provided and the home sale is audit compliant. Conduct market research and competitor analysis as required and management of reports from sales consultants. Working closely with marketing to ensure all options to maximise marketing opportunities are seized including digital and non-digital methods. Ensure that presentation on site, including sales outlet, is always maintained at a consistent high standard and to act if required. Recruiting of sales staff and inducting new starters to the team, delivering the appropriate training required to fulfil their role. The ongoing training and development of their whole team and involvement in recruiting new Sales Consultants. Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. Manage and monitor customer feedback including any follow up actions. Provide sales performance reports to Sales & Marketing Director as required. Attend all meetings, training courses or events as required by the role and organisation. Ensure compliance by the team with the Data Protection Act and New Homes Quality Consumer Code, AML and ensure all sales activity is in accordance with the company process. Ensure compliance by the team with Health and Safety Policies, IT policies and any other Policies and Procedures the company issue. Your role may vary dependent upon the support needs required by the Sales & Marketing Director required by and dictated through them as senior managers within the business - therefore this isn't a definite list of responsibilities. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working O
Warehouse & Distribution Manager - Aberdeen. Between £40,000-£45,000 per annum dependent on experience, Full time - 44 hours . Benefits include bonus scheme, life cover, staff purchase discount and generous company pension contributions. Are you a Warehouse & Distribution Manager, looking for a New Exciting Role? Are you brilliant at leading and inspiring others? If yes then apply for this role and be at the heart of everything that happens in our clients' stores in the north of Scotland, leading an engaged and skilled team to deliver to your customers. You'll thrive on teamwork, love a challenge and be commercially astute with a focus on maximising profit and minimising loss. Putting the customer at the heart of everything, you'll be obsessed with delivering a fantastic customer experience, helping the team to focus on achieving amazing results and building your store's reputation for excellence. An experienced leader, you'll have great organisational skills and the ability to build relationships based on trust. With experience of managing others in a customer led business, you'll be able to demonstrate success in a similar role and will be as passionate about what we do and bringing it to life for our customers as we are. Our client is a wholesale distributor in the North of Scotland for the motor trade.If you are an ambitious experienced individual with a proactive mindset that takes initiatives in managing your workload efficiently and professionally and want to be part of our client's journey, then this is a great opportunity for you. They are a flexible, forward-thinking, and rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. An ideal candidate for this role should be confident and articulate, commanding respect through knowledge experience and personal style, you will have a passion for achieving set targets. Our client is local, friendly, down to earth, and trustworthy service provider, core values that are essential for this role. Main Duties and Responsibilities Customer Service Excellence: Ensure seamless implementation of customer service in your area, upholding all contractual commitments and closely monitoring operations. Operational Management: Oversee operational execution, including the distribution of work instructions and the monitoring of Service Providers' performance and operational costs. Team Leadership: Lead, mentor, develop and evaluate your team in line with our leadership model. Champion our core values - Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, and Winning. Operational Expertise: Optimise operational costs, play a pivotal role in resolving disputes, and elevate team performance by focusing on Operational KPIs. Working alongside key stakeholders across the business to deliver excellence. Product & Service Mastery: Match products and services to customer needs, leverage the expertise of colleagues to enhance your knowledge, and gain a deep understanding of how our offerings compare with competitors. Experience, skills, and knowledge required for the role. Experience of working in a service focussed business. Experience of a management role in a retail environment Experience of delivering sales and services targets, and managing and influencing KPI's Experience of recruiting, developing and leading others Be willing to travel to areas under remit. Experience in Microsoft packages Experience of managing a team deployment plan, ensuring you have the right people in the right place, and a focus on compliance across Health and Safety, GDPR, QC. This role will cover Aberdeen and Dundee depots. This is an opportunity to join a diverse and multi-disciplined organisation which is dedicated to both professional and personal development. Our client is an equal opportunity & living wage employer.
Apr 18, 2024
Full time
Warehouse & Distribution Manager - Aberdeen. Between £40,000-£45,000 per annum dependent on experience, Full time - 44 hours . Benefits include bonus scheme, life cover, staff purchase discount and generous company pension contributions. Are you a Warehouse & Distribution Manager, looking for a New Exciting Role? Are you brilliant at leading and inspiring others? If yes then apply for this role and be at the heart of everything that happens in our clients' stores in the north of Scotland, leading an engaged and skilled team to deliver to your customers. You'll thrive on teamwork, love a challenge and be commercially astute with a focus on maximising profit and minimising loss. Putting the customer at the heart of everything, you'll be obsessed with delivering a fantastic customer experience, helping the team to focus on achieving amazing results and building your store's reputation for excellence. An experienced leader, you'll have great organisational skills and the ability to build relationships based on trust. With experience of managing others in a customer led business, you'll be able to demonstrate success in a similar role and will be as passionate about what we do and bringing it to life for our customers as we are. Our client is a wholesale distributor in the North of Scotland for the motor trade.If you are an ambitious experienced individual with a proactive mindset that takes initiatives in managing your workload efficiently and professionally and want to be part of our client's journey, then this is a great opportunity for you. They are a flexible, forward-thinking, and rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. An ideal candidate for this role should be confident and articulate, commanding respect through knowledge experience and personal style, you will have a passion for achieving set targets. Our client is local, friendly, down to earth, and trustworthy service provider, core values that are essential for this role. Main Duties and Responsibilities Customer Service Excellence: Ensure seamless implementation of customer service in your area, upholding all contractual commitments and closely monitoring operations. Operational Management: Oversee operational execution, including the distribution of work instructions and the monitoring of Service Providers' performance and operational costs. Team Leadership: Lead, mentor, develop and evaluate your team in line with our leadership model. Champion our core values - Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, and Winning. Operational Expertise: Optimise operational costs, play a pivotal role in resolving disputes, and elevate team performance by focusing on Operational KPIs. Working alongside key stakeholders across the business to deliver excellence. Product & Service Mastery: Match products and services to customer needs, leverage the expertise of colleagues to enhance your knowledge, and gain a deep understanding of how our offerings compare with competitors. Experience, skills, and knowledge required for the role. Experience of working in a service focussed business. Experience of a management role in a retail environment Experience of delivering sales and services targets, and managing and influencing KPI's Experience of recruiting, developing and leading others Be willing to travel to areas under remit. Experience in Microsoft packages Experience of managing a team deployment plan, ensuring you have the right people in the right place, and a focus on compliance across Health and Safety, GDPR, QC. This role will cover Aberdeen and Dundee depots. This is an opportunity to join a diverse and multi-disciplined organisation which is dedicated to both professional and personal development. Our client is an equal opportunity & living wage employer.
Contract Change Advisor Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Contract Change Advisor to join our client on an ongoing long-term assignment. Your new role Support an inspiring vision of the future that motivates and inspires other team members and self to engage with that vision. Ensure operation within the appropriate regulatory framework. Fulfils the approach to associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers and the vehicle total loss process including salvage. This includes creating added value for customers by actively managing running contracts and the signalling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the client and its customers., Assist with the precessing of live fleet vehicles that have an insurance product with AL-UKe.g early termination and motor insurance Supports and fulfils the approach to optimising the in-life risk (Residual Value, Repair, Maintenance, tyres and replacement vehicle) as calculated in the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy. Adheres to policies and procedures for contract management in compliance with our clients policies. Delivers effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices and vehicle total loss including salvage. What you'll need to succeed An understanding of our clients products, services and the terms and conditions that underpin them would be an advantage. Proven experience of working in a busy customer service environment Experience of achieving targets/KPIs High level of accuracy and attention to detail The ability to influence and persuade other team members and line manager, to review and alter practices, where necessary. Innovator with an optimistic outlook and positive attitude towards change The ability to assess and make effective decisions under pressure. The ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management. The ability to use your own initiative. Creative and forward thinker Well-developed IT skills, including word, Excel, PowerPoint, databases. What you'll get in return 35 day holiday On-site canteen Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 18, 2024
Contractor
Contract Change Advisor Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Contract Change Advisor to join our client on an ongoing long-term assignment. Your new role Support an inspiring vision of the future that motivates and inspires other team members and self to engage with that vision. Ensure operation within the appropriate regulatory framework. Fulfils the approach to associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers and the vehicle total loss process including salvage. This includes creating added value for customers by actively managing running contracts and the signalling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the client and its customers., Assist with the precessing of live fleet vehicles that have an insurance product with AL-UKe.g early termination and motor insurance Supports and fulfils the approach to optimising the in-life risk (Residual Value, Repair, Maintenance, tyres and replacement vehicle) as calculated in the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy. Adheres to policies and procedures for contract management in compliance with our clients policies. Delivers effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices and vehicle total loss including salvage. What you'll need to succeed An understanding of our clients products, services and the terms and conditions that underpin them would be an advantage. Proven experience of working in a busy customer service environment Experience of achieving targets/KPIs High level of accuracy and attention to detail The ability to influence and persuade other team members and line manager, to review and alter practices, where necessary. Innovator with an optimistic outlook and positive attitude towards change The ability to assess and make effective decisions under pressure. The ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management. The ability to use your own initiative. Creative and forward thinker Well-developed IT skills, including word, Excel, PowerPoint, databases. What you'll get in return 35 day holiday On-site canteen Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Apr 18, 2024
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Securitas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. The Role We are seeking a dynamic and results-driven Business Development Manager to join our team within Core Commercial. You be focused on creating demand for our solutions to the SME market and unearth new opportunities. Playing a key role in expanding our client base and driving our business forward. To be a success in this role you will need to have the hunter mentality and proven track record of developing new business and driving revenue growth. You must have proven experience in business development within the electronic security systems industry. If you are a resilient, confident, and a tenacious self-starter who loves a challenge and passionate about winning new business, then this is the perfect role for you. What you will be doing Developing sales leads within the assigned territory through self-initiated strategies, cross selling and referrals. Providing timely and effective sales presentations to prospective customers to ensure that the product and services offered are thoroughly explained and understood when sold. Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make. Conducting surveys specifying the type of system required, providing a cost proposal and layouts to be used as a basis for the contract, and by the installation department in completing the job. Co-ordinating with other departments to ensure the confidence of the customer is maintained. This is achieved through effective oral and written communication with department heads and other key stakeholders. Conduct the necessary market analysis needed to identify the company s current position. Revisiting and following up upon completion of the installation to ensure the system is working properly, explaining its operation to the customer, and maintaining a rapport that will result in continual referrals. Maintaining an up-to-date knowledge of equipment and systems by attending company and regional seminars, and by reading related publications. Operating within the Security industry and discipline regulations, whilst ensuring high standards of compliance and adherence. Providing regular reports, forecasts accurate, and relevant sales information as requested. What you'll need Proven experience in new business sales within the electronic security systems industry, developing business into the SME market through the sale of solutions focussed on a short sales cycle. Strong understanding of access control, CCTV, and other electronic security solutions. Knowledge of Fire desirable, but training can be provided. Strategic thinker who is highly driven and self-motivated, with the ability to consistently find and close opportunities. A proficient and creative sales negotiator with ability to achieve and exceed sales targets in a corporate sales environment. Possesses a high activity rate, can withstand pressure, be pro-active and is goal-oriented with a sense of urgency and who can adopt a disciplined, practical and organised approach. Although committed to personal growth and keen to succeed, is able to work in the interests of the company as a whole and to both give and receive support to achieve wider objectives. Sets and maintains professional standards at all times, puts forward facts honestly and can be trusted implicitly by customers and fellow employees alike. Excellent communicator and Influencer, with strong interpersonal and relationship-building skills Uphold Securitas Technology ethics and the Core Values of Integrity, Vigilance, Helpfulness
Apr 18, 2024
Full time
Securitas Technology is a world-leading provider of integrated security solutions that protect, connect and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. The Role We are seeking a dynamic and results-driven Business Development Manager to join our team within Core Commercial. You be focused on creating demand for our solutions to the SME market and unearth new opportunities. Playing a key role in expanding our client base and driving our business forward. To be a success in this role you will need to have the hunter mentality and proven track record of developing new business and driving revenue growth. You must have proven experience in business development within the electronic security systems industry. If you are a resilient, confident, and a tenacious self-starter who loves a challenge and passionate about winning new business, then this is the perfect role for you. What you will be doing Developing sales leads within the assigned territory through self-initiated strategies, cross selling and referrals. Providing timely and effective sales presentations to prospective customers to ensure that the product and services offered are thoroughly explained and understood when sold. Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make. Conducting surveys specifying the type of system required, providing a cost proposal and layouts to be used as a basis for the contract, and by the installation department in completing the job. Co-ordinating with other departments to ensure the confidence of the customer is maintained. This is achieved through effective oral and written communication with department heads and other key stakeholders. Conduct the necessary market analysis needed to identify the company s current position. Revisiting and following up upon completion of the installation to ensure the system is working properly, explaining its operation to the customer, and maintaining a rapport that will result in continual referrals. Maintaining an up-to-date knowledge of equipment and systems by attending company and regional seminars, and by reading related publications. Operating within the Security industry and discipline regulations, whilst ensuring high standards of compliance and adherence. Providing regular reports, forecasts accurate, and relevant sales information as requested. What you'll need Proven experience in new business sales within the electronic security systems industry, developing business into the SME market through the sale of solutions focussed on a short sales cycle. Strong understanding of access control, CCTV, and other electronic security solutions. Knowledge of Fire desirable, but training can be provided. Strategic thinker who is highly driven and self-motivated, with the ability to consistently find and close opportunities. A proficient and creative sales negotiator with ability to achieve and exceed sales targets in a corporate sales environment. Possesses a high activity rate, can withstand pressure, be pro-active and is goal-oriented with a sense of urgency and who can adopt a disciplined, practical and organised approach. Although committed to personal growth and keen to succeed, is able to work in the interests of the company as a whole and to both give and receive support to achieve wider objectives. Sets and maintains professional standards at all times, puts forward facts honestly and can be trusted implicitly by customers and fellow employees alike. Excellent communicator and Influencer, with strong interpersonal and relationship-building skills Uphold Securitas Technology ethics and the Core Values of Integrity, Vigilance, Helpfulness
Safer Hand Solutions Ltd
Stoke-on-trent, Staffordshire
Telesales Manager Permanent Stoke on Trent £27,000 + Commissions My client are a manufacturer and global distributor of bespoke, high value products and are seeking an experienced Telesales Manager to join the team at an exciting period to continue to develop, grow and expand on the current sales function they have in place at their Staffordshire site.The Telesales Manager will be responsible for overseeing the daily operations of the call centre, ensuring efficient functioning, high performance, and exceptional customer service delivery. This role involves managing a team of telesales representatives, monitoring performance metrics, implementing strategies to improve productivity and customer satisfaction, and fostering a positive work environment. Duties to include: Team Management: Lead, motivate, and supervise a team of Telesales representatives. Provide guidance, coaching, and training to enhance team performance and skill development. Conduct regular performance evaluations and provide constructive feedback. Address employee concerns and ensure adherence to company policies and procedures. Operational Oversight: Develop and implement strategies to optimise call centre operations and improve efficiency. Monitor call queues and agent availability to ensure adequate staffing levels. Analyse performance metrics such as call volume, average handle time, and first call resolution to identify areas for improvement. Implement quality assurance programs to maintain service quality standards. Customer Service Excellence: Foster a customer-centric culture focused on delivering exceptional service experiences. Handle escalated customer inquiries or complaints effectively and in a timely manner. Develop and implement strategies to enhance customer satisfaction and loyalty. Technology and Systems Management: Oversee the use of call centre technology and systems to ensure optimal performance. Identify and recommend improvements or upgrades to existing systems. Ensure compliance with data protection regulations and security protocols. Reporting and Analysis: Prepare regular reports on call centre performance, including key metrics and trends. Analyse data to identify patterns, opportunities, and challenges, and make data-driven decisions. Present findings and recommendations to senior management. In order to be successful in the role of Telesales Manager: Strong and proven background in sales as a top performer Strong customer service experience with a track record of influential relationship building Experience working with and selling in the high value products sector You will be an excellent communicator Organised, reliable and results driven Excellent leadership, communication, and interpersonal skills. Strong problem-solving abilities and decision-making skills. Proficiency in call centre technology and systems. Ability to work under pressure and meet targets in a fast-paced environment. Knowledge of customer service principles and practices. In return you will receive: Competitive Salary + Excellent uncapped commission package A monthly attendance bonus 20 days annual leave plus bank holidays Exclusive discounts & offers. A positive working environment If you are ready to contribute your sales ability to a team that thrives on creativity and innovation, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide.If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Apr 18, 2024
Full time
Telesales Manager Permanent Stoke on Trent £27,000 + Commissions My client are a manufacturer and global distributor of bespoke, high value products and are seeking an experienced Telesales Manager to join the team at an exciting period to continue to develop, grow and expand on the current sales function they have in place at their Staffordshire site.The Telesales Manager will be responsible for overseeing the daily operations of the call centre, ensuring efficient functioning, high performance, and exceptional customer service delivery. This role involves managing a team of telesales representatives, monitoring performance metrics, implementing strategies to improve productivity and customer satisfaction, and fostering a positive work environment. Duties to include: Team Management: Lead, motivate, and supervise a team of Telesales representatives. Provide guidance, coaching, and training to enhance team performance and skill development. Conduct regular performance evaluations and provide constructive feedback. Address employee concerns and ensure adherence to company policies and procedures. Operational Oversight: Develop and implement strategies to optimise call centre operations and improve efficiency. Monitor call queues and agent availability to ensure adequate staffing levels. Analyse performance metrics such as call volume, average handle time, and first call resolution to identify areas for improvement. Implement quality assurance programs to maintain service quality standards. Customer Service Excellence: Foster a customer-centric culture focused on delivering exceptional service experiences. Handle escalated customer inquiries or complaints effectively and in a timely manner. Develop and implement strategies to enhance customer satisfaction and loyalty. Technology and Systems Management: Oversee the use of call centre technology and systems to ensure optimal performance. Identify and recommend improvements or upgrades to existing systems. Ensure compliance with data protection regulations and security protocols. Reporting and Analysis: Prepare regular reports on call centre performance, including key metrics and trends. Analyse data to identify patterns, opportunities, and challenges, and make data-driven decisions. Present findings and recommendations to senior management. In order to be successful in the role of Telesales Manager: Strong and proven background in sales as a top performer Strong customer service experience with a track record of influential relationship building Experience working with and selling in the high value products sector You will be an excellent communicator Organised, reliable and results driven Excellent leadership, communication, and interpersonal skills. Strong problem-solving abilities and decision-making skills. Proficiency in call centre technology and systems. Ability to work under pressure and meet targets in a fast-paced environment. Knowledge of customer service principles and practices. In return you will receive: Competitive Salary + Excellent uncapped commission package A monthly attendance bonus 20 days annual leave plus bank holidays Exclusive discounts & offers. A positive working environment If you are ready to contribute your sales ability to a team that thrives on creativity and innovation, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide.If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
This opportunity requires a dedicated and proactive Transport Supervisor to efficiently manage a logistics department at a Birmingham location. The ideal candidate should excel in coordinating transport operations and ensuring the smooth running of all delivery processes. Client Details Our client is a recognised leader in the their industry, with a considerable number of employees spread throughout the United Kingdom. They strive to provide high-quality services by maintaining a strong focus on their operational excellence and customer satisfaction. Description The role of Transport Supervisor in Birmingham will involve: Managing and overseeing the daily operations of the logistics department. Ensuring the effective coordination of transport schedules and routes. Covering the Logistics Manager in their absence. Monitoring and maintaining transport operational standards to ensure diver and vehicle compliance. Leading and motivating a team of drivers to achieve operational objectives. Implementing strategies to improve productivity and efficiency within the department. Resolving any transport related issues or delays promptly. Handling and managing the department's budget effectively. Covering drivers routes if required. Maintaining professional relationships internally and externally. Profile A successful Transport Supervisor should have: The ability to work and manage a team in a fast-paced challenging environment. Proven experience in a similar role within the transport industry. Excellent knowledge of transport operational procedures and regulations. Strong leadership and team management skills. Ability to effectively manage and coordinate transport schedules. Excellent problem-solving skills to swiftly handle any transport related issues. A background within Logistics Distribution and Supply Chain. Preferred skills/experience: CPC holder. Class 2 licence. Job Offer This opportunity in Birmingham benefits from: An excellent salary of £35,000. A Monday-Friday day shift working pattern. 29 days annual leave. Discounted gym membership. Opportunity to work in a rewarding role with long-term career prospects. A supportive and inclusive company culture. The chance to further develop your skills and experience. If you're looking for the next step in your career and want to contribute to a thriving company, this Transport Supervisor role may be what you're looking for. Apply today!
Apr 18, 2024
Full time
This opportunity requires a dedicated and proactive Transport Supervisor to efficiently manage a logistics department at a Birmingham location. The ideal candidate should excel in coordinating transport operations and ensuring the smooth running of all delivery processes. Client Details Our client is a recognised leader in the their industry, with a considerable number of employees spread throughout the United Kingdom. They strive to provide high-quality services by maintaining a strong focus on their operational excellence and customer satisfaction. Description The role of Transport Supervisor in Birmingham will involve: Managing and overseeing the daily operations of the logistics department. Ensuring the effective coordination of transport schedules and routes. Covering the Logistics Manager in their absence. Monitoring and maintaining transport operational standards to ensure diver and vehicle compliance. Leading and motivating a team of drivers to achieve operational objectives. Implementing strategies to improve productivity and efficiency within the department. Resolving any transport related issues or delays promptly. Handling and managing the department's budget effectively. Covering drivers routes if required. Maintaining professional relationships internally and externally. Profile A successful Transport Supervisor should have: The ability to work and manage a team in a fast-paced challenging environment. Proven experience in a similar role within the transport industry. Excellent knowledge of transport operational procedures and regulations. Strong leadership and team management skills. Ability to effectively manage and coordinate transport schedules. Excellent problem-solving skills to swiftly handle any transport related issues. A background within Logistics Distribution and Supply Chain. Preferred skills/experience: CPC holder. Class 2 licence. Job Offer This opportunity in Birmingham benefits from: An excellent salary of £35,000. A Monday-Friday day shift working pattern. 29 days annual leave. Discounted gym membership. Opportunity to work in a rewarding role with long-term career prospects. A supportive and inclusive company culture. The chance to further develop your skills and experience. If you're looking for the next step in your career and want to contribute to a thriving company, this Transport Supervisor role may be what you're looking for. Apply today!
We are looking for an experienced scheduling Co ordinator to join our team here at Svella Connect Leeds This vacancy will be reporting to the Project Manager and you will be responsible for the regional planning and organisation of the residential works programme to ensure effective use of direct and subcontract labour and provide a broad range of administration support. Duties to include: Jeopardy management of customer installations to ensure client targets are achieved. Information flow is provided to the client and customers consistently to ensure they are informed of progress on all orders. Update internal management systems within specified timescales and deliverables required within the contract. Ordering and tracking of tooling, PPE and assets Monitoring fleet usage, audit and compliance Maintaining operational spreadsheets Provide regular cover for Residential Schedulers Liaise closely with our civils team to monitor daily workloads. Ensure teams are programmed effectively to satisfy location, skill set and work type. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Use initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures. Liaise with the NRSWA team to ensure the appropriate permits have been requested in line with the project durations. Participate in team meetings, training, and activities. The ideal candidate for this role should have the following skills: Scheduling experience Training is provided with this role; however, we are seeking candidates with the right attitude and drive to successfully deliver within this role. A positive approach to work Excellent organisation skills The ability to work well under pressure. Benefits 25 days holiday + bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution If you have the relevant experience and interested in this vacancy, please apply via the link
Apr 18, 2024
Full time
We are looking for an experienced scheduling Co ordinator to join our team here at Svella Connect Leeds This vacancy will be reporting to the Project Manager and you will be responsible for the regional planning and organisation of the residential works programme to ensure effective use of direct and subcontract labour and provide a broad range of administration support. Duties to include: Jeopardy management of customer installations to ensure client targets are achieved. Information flow is provided to the client and customers consistently to ensure they are informed of progress on all orders. Update internal management systems within specified timescales and deliverables required within the contract. Ordering and tracking of tooling, PPE and assets Monitoring fleet usage, audit and compliance Maintaining operational spreadsheets Provide regular cover for Residential Schedulers Liaise closely with our civils team to monitor daily workloads. Ensure teams are programmed effectively to satisfy location, skill set and work type. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Use initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures. Liaise with the NRSWA team to ensure the appropriate permits have been requested in line with the project durations. Participate in team meetings, training, and activities. The ideal candidate for this role should have the following skills: Scheduling experience Training is provided with this role; however, we are seeking candidates with the right attitude and drive to successfully deliver within this role. A positive approach to work Excellent organisation skills The ability to work well under pressure. Benefits 25 days holiday + bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution If you have the relevant experience and interested in this vacancy, please apply via the link
Job Title: Hire Controller Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £32,000 per annum, plus bonus Job type: Full Time, Permanent Working Hours: 7.30am - 5.30pm BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: We are looking for an experienced Hire Controller to liaise with our national attachment hire depots. Key Duties: Working alongside head office hire desk and liaising with the depot network for day-to-day duties Ensuring all hire contract administration is completed in an accurate and timely manner Diarise day-to-day entries of any "on hires/off hires" and deliveries/collections Liaise with the workshop staff for any preparation of hire / sale orders, breakdowns or damages Work with cross-hire suppliers to secure hire/sales opportunities Build strong customer relationships Resolve any customer issues Assist in Transport and logistics To log all hire enquiries on the CRM and follow up in a timely manner to ensure we secure all business opportunities General ad-hoc administrative duties About you: Essential Skills: Previous experience in a hire company essential Customer focussed Excellent communication skills A confident and flexible attitude Excellent administrative and organisational skills PC literate - a working knowledge of MS Office and CRM programmes You will need to adhere to and promote compliance with current H&S legislation and company specific H&S policies Benefits: Competitive salary 25 days holiday Pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Hire Desk Administrator, Hire Desk, Hire Coordinator, Hire Admin, Hire Assistant, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Support, Client Services Support, may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Hire Controller Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £32,000 per annum, plus bonus Job type: Full Time, Permanent Working Hours: 7.30am - 5.30pm BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: We are looking for an experienced Hire Controller to liaise with our national attachment hire depots. Key Duties: Working alongside head office hire desk and liaising with the depot network for day-to-day duties Ensuring all hire contract administration is completed in an accurate and timely manner Diarise day-to-day entries of any "on hires/off hires" and deliveries/collections Liaise with the workshop staff for any preparation of hire / sale orders, breakdowns or damages Work with cross-hire suppliers to secure hire/sales opportunities Build strong customer relationships Resolve any customer issues Assist in Transport and logistics To log all hire enquiries on the CRM and follow up in a timely manner to ensure we secure all business opportunities General ad-hoc administrative duties About you: Essential Skills: Previous experience in a hire company essential Customer focussed Excellent communication skills A confident and flexible attitude Excellent administrative and organisational skills PC literate - a working knowledge of MS Office and CRM programmes You will need to adhere to and promote compliance with current H&S legislation and company specific H&S policies Benefits: Competitive salary 25 days holiday Pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Hire Desk Administrator, Hire Desk, Hire Coordinator, Hire Admin, Hire Assistant, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Support, Client Services Support, may also be considered for this role.
We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 18, 2024
Full time
We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
JOB DESCRIPTION If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Regulatory & Controls Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. Regulatory, Controls & Op Risk Technology (RCORT) designs and develops business products required to identify and manage JP Morgan's regulatory obligations and associated firm policies, along with a control environment designed to manage compliance and operational risks across all Lines of Business (LOBs) and Corporate Functions. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Is accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives Manages senior stakeholders, complex projects, and cross-product collaborations Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm's culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and expert applied experience. In addition, advanced experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Deep experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization Experience developing Java applications including hands on coding Experience leading complex projects supporting system design, testing, and operational stability Experience developing or leading cross-functional teams of technologists Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience with hiring, developing, and recognizing talent Experience leading a product as a Product Owner or Product Manager Practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Apr 18, 2024
Full time
JOB DESCRIPTION If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Regulatory & Controls Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. Regulatory, Controls & Op Risk Technology (RCORT) designs and develops business products required to identify and manage JP Morgan's regulatory obligations and associated firm policies, along with a control environment designed to manage compliance and operational risks across all Lines of Business (LOBs) and Corporate Functions. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Is accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives Manages senior stakeholders, complex projects, and cross-product collaborations Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm's culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and expert applied experience. In addition, advanced experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Deep experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization Experience developing Java applications including hands on coding Experience leading complex projects supporting system design, testing, and operational stability Experience developing or leading cross-functional teams of technologists Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience with hiring, developing, and recognizing talent Experience leading a product as a Product Owner or Product Manager Practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.