Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. In the UK, we are a £1bn revenue business with 7,500 in our team and globally we are over £11bn across 166 countries and 115,000 people. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. The Public Markets Marketing & Business Development Adviser: We have a strong focus on listed companies and the provision of audit,tax and advisory services. We are looking for a BD & Marketing Adviser who can help us maximise and leverage a significant market opportunity. We value our relationships both with our clients and with our colleagues in the UK and internationally. We are looking for a strong adviser who has the same ethos and can help us achieve our goals in this area. The role is London-based based but occasionally there may be a need to travel to other offices across the UK. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. In this challenging and rewarding role you'll also: Develop a deep understanding of our key clients and prospects, their industries, and market environments to identify innovative ideas to raise brand profile and create meaningful engagements. Work with the lead Public Markets Partner and Senior Business Development Manager to develop and deliver the go to market strategy and growth plans with a focus on return on investment. Develop your own internal network across MSC and all service lines so you understand how other parts of the business are going to market and can support this, at the same time as helping them understand the Public Markets strategy. Provide centralised support for strategic account management initiatives, including key client and targeting activities, while also reporting on progress and making recommendations to enhance client service. Help to identify gaps in the listed market where we are not currently engaged with companies, and collaborate on devising targeted approaches to establish relationships with these entities. Leverage your knowledge of clients and sectors to provide research and talking points for external pursuit meetings. Be proactive in bringing market trends to the business to help open doors to new work and qualify in new leads where opportunities are identified. Develop knowledge of the publicly listed market, including BDO's service offerings and key propositions as well as the wider competitive landscape. Support key sector campaigns by identifying listed companies that align with the campaign objectives and ensure timely dissemination of relevant materials to optimise issues-based and solutions-led campaigns. Take ownership of our internal and external profile, encompassing management of the Public Markets pages on our website, social media platforms, coordination of internal and external events, and drafting newsletters. Help us understand and report on the return on investment of our activities. Champion the use of the CRM system and ensure high-quality data management. You'll be someone with: Sound marketing, business development and/or client development experience. Understanding of key account management principles and objectives. Strong project management, attention to detail and organisational skills. Flexibility to prioritise and reprioritise workload. Strong communication skills, the ability to influence and persuade key stakeholders and take initiative in driving processes. Positive, 'can do' attitude, commitment to ongoing learning and adaptability. Commercial acumen and emotional intelligence, with the ability to flex style to the situation. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 18, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. In the UK, we are a £1bn revenue business with 7,500 in our team and globally we are over £11bn across 166 countries and 115,000 people. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. The Public Markets Marketing & Business Development Adviser: We have a strong focus on listed companies and the provision of audit,tax and advisory services. We are looking for a BD & Marketing Adviser who can help us maximise and leverage a significant market opportunity. We value our relationships both with our clients and with our colleagues in the UK and internationally. We are looking for a strong adviser who has the same ethos and can help us achieve our goals in this area. The role is London-based based but occasionally there may be a need to travel to other offices across the UK. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. In this challenging and rewarding role you'll also: Develop a deep understanding of our key clients and prospects, their industries, and market environments to identify innovative ideas to raise brand profile and create meaningful engagements. Work with the lead Public Markets Partner and Senior Business Development Manager to develop and deliver the go to market strategy and growth plans with a focus on return on investment. Develop your own internal network across MSC and all service lines so you understand how other parts of the business are going to market and can support this, at the same time as helping them understand the Public Markets strategy. Provide centralised support for strategic account management initiatives, including key client and targeting activities, while also reporting on progress and making recommendations to enhance client service. Help to identify gaps in the listed market where we are not currently engaged with companies, and collaborate on devising targeted approaches to establish relationships with these entities. Leverage your knowledge of clients and sectors to provide research and talking points for external pursuit meetings. Be proactive in bringing market trends to the business to help open doors to new work and qualify in new leads where opportunities are identified. Develop knowledge of the publicly listed market, including BDO's service offerings and key propositions as well as the wider competitive landscape. Support key sector campaigns by identifying listed companies that align with the campaign objectives and ensure timely dissemination of relevant materials to optimise issues-based and solutions-led campaigns. Take ownership of our internal and external profile, encompassing management of the Public Markets pages on our website, social media platforms, coordination of internal and external events, and drafting newsletters. Help us understand and report on the return on investment of our activities. Champion the use of the CRM system and ensure high-quality data management. You'll be someone with: Sound marketing, business development and/or client development experience. Understanding of key account management principles and objectives. Strong project management, attention to detail and organisational skills. Flexibility to prioritise and reprioritise workload. Strong communication skills, the ability to influence and persuade key stakeholders and take initiative in driving processes. Positive, 'can do' attitude, commitment to ongoing learning and adaptability. Commercial acumen and emotional intelligence, with the ability to flex style to the situation. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Here at Northampton , we operate one of the most impressive facilities in Europe, based across a campus of 5 manufacturing units, and we have a team of around 2,000 colleagues making high quality premium products every day. We are the sole supplier of sandwiches, wraps, rolls and sushi for Marks & Spencer. What you'll be doing We are looking for an Engineering Project Manager to join our team at Northampton on a 6 month fixed term contract (FTC). Your responsibilities will include, but not be limited to: Develop user requirement specifications to ensure the clear and common understanding of agreed objectives and standards are established as the basis for project planning Proactively manage end-to-end project or change implementation within well-defined timelines and budgets, covering all facets of implementation, ensuring that project objectives are achieved Ensure that change control procedures are adhered to and that project deliverables are completed within planned cost, timescale and resource budgets, and ensure that these are endorsed by stakeholders Monitor bought-in services, including external suppliers such as technology partners or outsourced providers, to ensure the adherence to standards and the delivery of agreed specifications Identify, assess, and mitigate risks that could affect the success of the project through a maintenance of a topical risk management plan which ensures that all stakeholders are aware of obstacles to successful delivery Provide effective leadership to the project team, supporting development and managing performance Provide advisory support for Product Development, engaging with the team to ensure engineering involvement from product concept through to launch is achieved Liaise with customers on specific projects to ensure alignment of technology, performance, quality and technical standards so that the general manufacturing solution is fully supported Seek out engineering solutions for recognised manufacturing unit issues including capacity, efficiency, PD, Health and Safety, Hygiene, Technical, Environmental to ensure continuous improvement in the locations standards of performance What we're looking for As an Engineering Project Manager, you will be familiar with AutoCAD or similar design software and able to use Microsoft Project. You will also have: Experience with a recognised project delivery method such as PMI/PRINCE2 Current knowledge of Risk Management legislation and CDM regulations Proven track record of managing contracts and third-party providers Familiarity with technologies: Data Centre Hosting, Managed Infrastructure Services, ERP Implementation, BI Implementation to look for alignment and efficiencies with local manufacturing requirements. Qualified in food hygiene level 3 Qualified and able to assess machinery safety We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Apr 15, 2024
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Here at Northampton , we operate one of the most impressive facilities in Europe, based across a campus of 5 manufacturing units, and we have a team of around 2,000 colleagues making high quality premium products every day. We are the sole supplier of sandwiches, wraps, rolls and sushi for Marks & Spencer. What you'll be doing We are looking for an Engineering Project Manager to join our team at Northampton on a 6 month fixed term contract (FTC). Your responsibilities will include, but not be limited to: Develop user requirement specifications to ensure the clear and common understanding of agreed objectives and standards are established as the basis for project planning Proactively manage end-to-end project or change implementation within well-defined timelines and budgets, covering all facets of implementation, ensuring that project objectives are achieved Ensure that change control procedures are adhered to and that project deliverables are completed within planned cost, timescale and resource budgets, and ensure that these are endorsed by stakeholders Monitor bought-in services, including external suppliers such as technology partners or outsourced providers, to ensure the adherence to standards and the delivery of agreed specifications Identify, assess, and mitigate risks that could affect the success of the project through a maintenance of a topical risk management plan which ensures that all stakeholders are aware of obstacles to successful delivery Provide effective leadership to the project team, supporting development and managing performance Provide advisory support for Product Development, engaging with the team to ensure engineering involvement from product concept through to launch is achieved Liaise with customers on specific projects to ensure alignment of technology, performance, quality and technical standards so that the general manufacturing solution is fully supported Seek out engineering solutions for recognised manufacturing unit issues including capacity, efficiency, PD, Health and Safety, Hygiene, Technical, Environmental to ensure continuous improvement in the locations standards of performance What we're looking for As an Engineering Project Manager, you will be familiar with AutoCAD or similar design software and able to use Microsoft Project. You will also have: Experience with a recognised project delivery method such as PMI/PRINCE2 Current knowledge of Risk Management legislation and CDM regulations Proven track record of managing contracts and third-party providers Familiarity with technologies: Data Centre Hosting, Managed Infrastructure Services, ERP Implementation, BI Implementation to look for alignment and efficiencies with local manufacturing requirements. Qualified in food hygiene level 3 Qualified and able to assess machinery safety We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
FRENCH SELECTION UK German speaking Logistics Administrator Logistics, Supply Chain, Export, Coordinator, Customer, B2B, Order processing, Quotations, CRM, Logistics, Supply Chain, Export, Coordinator, Customer Service, Customer Care, Customer Advisor, Import, Sales support, Sales Assistant, shipping Germany, Deutschland, Austria, Swiss, Switzerland, Assistant, freight forwarders, European, EU, French, Dutch, Spanish, Italian, Polish, shipping, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Location: London, City of London (2 days in the office/week / 3 days WFH) This would be an initial 6 month FTC with possible extension into a permanent role Salary: £35,000 pa to £40,000 pa depending on experience Ref: 5423M VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 5423M Applications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international commodity broker & distributor Main duties: To provide Sales Support and ensure that all customer requirements are satisfied The Role: - To maintain and develop strong relationships with all clients - To handle enquiries, complaints and other aspects of customer service as required - To provide accurate and timely quotations - To arrange samples to be sent out to customers - To input correct information on database to create purchase orders - To process and follow up on orders - To manage and control stock levels for key accounts to ensure there is sufficient inventory to fulfil orders - To monitor shipments and solve any issues if needed The Candidate: - Fluent in German or any other European language (Written & spoken) - Previous experience in Export and/or Sales Administration - IT Literate: Excellent knowledge of Excel and PowerPoint - High attention to details - Excellent communication and interpersonal skills - Able to work as part of a team as well as to take initiatives - Proactive and dynamic personality The Salary: £35,000 pa to £40,000 pa depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 13, 2024
Contractor
FRENCH SELECTION UK German speaking Logistics Administrator Logistics, Supply Chain, Export, Coordinator, Customer, B2B, Order processing, Quotations, CRM, Logistics, Supply Chain, Export, Coordinator, Customer Service, Customer Care, Customer Advisor, Import, Sales support, Sales Assistant, shipping Germany, Deutschland, Austria, Swiss, Switzerland, Assistant, freight forwarders, European, EU, French, Dutch, Spanish, Italian, Polish, shipping, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Location: London, City of London (2 days in the office/week / 3 days WFH) This would be an initial 6 month FTC with possible extension into a permanent role Salary: £35,000 pa to £40,000 pa depending on experience Ref: 5423M VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 5423M Applications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international commodity broker & distributor Main duties: To provide Sales Support and ensure that all customer requirements are satisfied The Role: - To maintain and develop strong relationships with all clients - To handle enquiries, complaints and other aspects of customer service as required - To provide accurate and timely quotations - To arrange samples to be sent out to customers - To input correct information on database to create purchase orders - To process and follow up on orders - To manage and control stock levels for key accounts to ensure there is sufficient inventory to fulfil orders - To monitor shipments and solve any issues if needed The Candidate: - Fluent in German or any other European language (Written & spoken) - Previous experience in Export and/or Sales Administration - IT Literate: Excellent knowledge of Excel and PowerPoint - High attention to details - Excellent communication and interpersonal skills - Able to work as part of a team as well as to take initiatives - Proactive and dynamic personality The Salary: £35,000 pa to £40,000 pa depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Customer Service Advisor job - 6 month contract, £29,000 pro-rata Your new company A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre, office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work. What you'll get in return In return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £29,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 11, 2024
Full time
Customer Service Advisor job - 6 month contract, £29,000 pro-rata Your new company A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre, office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work. What you'll get in return In return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £29,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Independent Office for Police Conduct
Sale, Cheshire
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
Sep 23, 2022
Full time
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
Sep 21, 2022
Full time
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.