Supervisor St Ives Cornwall 12.50 per hour + Benefits Zachary Daniels are currently recruiting a Supervisor for an exciting company in St Ives. Do you love the waves and have a passion for Suff? If so this role may be perfect for you. You will ensure that all day-to-day operational aspects of the retail store are managed effectively & support the Store Manager. You will be creating a fun and exciting environment for customers to come in and shop and inspire the team to deliver brilliant customer service every day! We are looking for someone with a passion for product, to join a fun and dynamic team. Supervisor Benefits: Competitive hourly rate of 12.50 Clothing allowance, each season Generous pension contributions Staff discount on all products Flexible contract over winter periods Experience and background: Supervisory experience in either retail or hospitality Has a track record of driving sales and performance Confident leader and motivator Proven experience in delivering exceptional customer service In reward for your hard work, you will receive a basic salary of up to 12.50 per hour . Interested in the role of Supervisor? APPLY TODAY with your most up to date CV! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics Legal BBBH30233
Mar 29, 2024
Full time
Supervisor St Ives Cornwall 12.50 per hour + Benefits Zachary Daniels are currently recruiting a Supervisor for an exciting company in St Ives. Do you love the waves and have a passion for Suff? If so this role may be perfect for you. You will ensure that all day-to-day operational aspects of the retail store are managed effectively & support the Store Manager. You will be creating a fun and exciting environment for customers to come in and shop and inspire the team to deliver brilliant customer service every day! We are looking for someone with a passion for product, to join a fun and dynamic team. Supervisor Benefits: Competitive hourly rate of 12.50 Clothing allowance, each season Generous pension contributions Staff discount on all products Flexible contract over winter periods Experience and background: Supervisory experience in either retail or hospitality Has a track record of driving sales and performance Confident leader and motivator Proven experience in delivering exceptional customer service In reward for your hard work, you will receive a basic salary of up to 12.50 per hour . Interested in the role of Supervisor? APPLY TODAY with your most up to date CV! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics Legal BBBH30233
Hospitality Manager Ipswich Up to £32,500 I am looking for an experienced, enthusiastic Hospitality Manager to work in a Care Home which is a charming period property with oodles of character and offers residential and dementia care in the peaceful village of Woolverstone, on the stunning Shotley Peninsula. The home has been impeccable decorated and furnished to respect its history. In the role of Hospitality Manager you will: Oversee all aspects of hospitality operations including ensuring a healthy living food service Ensure that an engaging activities programme is being delivered Use your excellent people management and communication skills to provide residents with an outstanding experience Ensure that housekeeping and maintenance operations are at the highest level Have the satisfaction of working with and being supported by an enthusiastic and caring team Have opportunities to learn and develop your skills For this role you will need: Previous experience of hospitality Excellent communication, motivational and people skills A genuine interest in engaging our residents and their families on a regular basis. Organisational skills with good time keeping Knowledge of relevant laws, regulations and policies, like employment and health and safety legislation The ability to be flexible with working hours which are generally Monday to Friday 9-5 but some weekend/evening work may be required on occasion For more information on this role, please call Elite Care on (phone number removed).
Mar 29, 2024
Full time
Hospitality Manager Ipswich Up to £32,500 I am looking for an experienced, enthusiastic Hospitality Manager to work in a Care Home which is a charming period property with oodles of character and offers residential and dementia care in the peaceful village of Woolverstone, on the stunning Shotley Peninsula. The home has been impeccable decorated and furnished to respect its history. In the role of Hospitality Manager you will: Oversee all aspects of hospitality operations including ensuring a healthy living food service Ensure that an engaging activities programme is being delivered Use your excellent people management and communication skills to provide residents with an outstanding experience Ensure that housekeeping and maintenance operations are at the highest level Have the satisfaction of working with and being supported by an enthusiastic and caring team Have opportunities to learn and develop your skills For this role you will need: Previous experience of hospitality Excellent communication, motivational and people skills A genuine interest in engaging our residents and their families on a regular basis. Organisational skills with good time keeping Knowledge of relevant laws, regulations and policies, like employment and health and safety legislation The ability to be flexible with working hours which are generally Monday to Friday 9-5 but some weekend/evening work may be required on occasion For more information on this role, please call Elite Care on (phone number removed).
We are currently seeking a passionate and dedicated Guest House Manager for our luxury Guest House client, situated in the heart of Edinburgh. This is an excellent opportunity for someone who is passionate about delivering exceptional guest service and enjoys working in a vibrant and fast-paced environment. What you will get in your new role 32,000 - 35,000 per annum Staff accommodation Free on-site parking Loyalty bonus Work pattern of 5/7 days (weekly changing rota) Your new employer Located in the vibrant centre of Edinburgh, this exceptional boutique guest house boasts six uniquely designed bedrooms, promising guests an indulgent and lavish experience during their stay. Responsibilities within your new role As the Guest House Manager, you will oversee the day-to-day operations, guaranteeing the efficient functioning of all aspects of the establishment. This involves managing reservations through platforms such as Little Hotelier and other reservation systems, as well as implementing innovative marketing strategies to promote the guest house and attract new patrons. Supervising staff members to uphold exemplary service standards is imperative, alongside being readily available to address guest needs, including facilitating check-ins and check-outs at various hours. Additionally, maintaining a warm and approachable demeanour is essential, as you will act as the welcoming face of the establishment. Your experience, qualifications and personality The preferred candidate for this position should possess previous management experience within the hospitality sector, particularly in hotels or guest houses. Proficiency in utilising reservation systems such as Little Hotelier or equivalents is essential. Strong organisational capabilities coupled with adept multitasking skills are highly valued attributes. Exceptional customer service skills, along with a genuine enthusiasm for providing exceptional guest experiences, are imperative. Furthermore, a foundational understanding of the local landscape of Edinburgh is advantageous for assisting guests during their stay. Lastly, a willingness to reside and operate on-site is expected. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Mar 29, 2024
Full time
We are currently seeking a passionate and dedicated Guest House Manager for our luxury Guest House client, situated in the heart of Edinburgh. This is an excellent opportunity for someone who is passionate about delivering exceptional guest service and enjoys working in a vibrant and fast-paced environment. What you will get in your new role 32,000 - 35,000 per annum Staff accommodation Free on-site parking Loyalty bonus Work pattern of 5/7 days (weekly changing rota) Your new employer Located in the vibrant centre of Edinburgh, this exceptional boutique guest house boasts six uniquely designed bedrooms, promising guests an indulgent and lavish experience during their stay. Responsibilities within your new role As the Guest House Manager, you will oversee the day-to-day operations, guaranteeing the efficient functioning of all aspects of the establishment. This involves managing reservations through platforms such as Little Hotelier and other reservation systems, as well as implementing innovative marketing strategies to promote the guest house and attract new patrons. Supervising staff members to uphold exemplary service standards is imperative, alongside being readily available to address guest needs, including facilitating check-ins and check-outs at various hours. Additionally, maintaining a warm and approachable demeanour is essential, as you will act as the welcoming face of the establishment. Your experience, qualifications and personality The preferred candidate for this position should possess previous management experience within the hospitality sector, particularly in hotels or guest houses. Proficiency in utilising reservation systems such as Little Hotelier or equivalents is essential. Strong organisational capabilities coupled with adept multitasking skills are highly valued attributes. Exceptional customer service skills, along with a genuine enthusiasm for providing exceptional guest experiences, are imperative. Furthermore, a foundational understanding of the local landscape of Edinburgh is advantageous for assisting guests during their stay. Lastly, a willingness to reside and operate on-site is expected. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
NEW FOR 2024 INTERACTION RECRUITMENT LOGISTICS DIVISION Location: Sheffield, South Yorkshire Salary: Generous OTE depending on experience + benefits packages Summary: Interaction Recruitment are looking for experienced Operations Managers to join successful businesses for their Logistics, Technical and Supply chain divisions based in South Yorkshire. You will be responsible to ensure the safe and efficient operation of the warehouse functions whilst maintaining the highest standards of customer service This is a great opportunity to join successful, growing companies who offer a great basic and benefits packages Key Responsibilities: Lead and motivate the team to achieve best practice and maximise site operational performance Provide a strong ethos of leadership and engagement Closely manage customer requirements, ensuring that a variety of challenging kpi's are consistently achieved Health, safety and quality will be paramount in these roles as well as developing colleaguesExperience of CI (Ideally programs such as Kaizan, Six Sigma and Lean) Manage performance to achieve high levels of customer serviceUphold a continuous improvement mindset and attend meetings to discuss performance, plans and targets for the team+ More . Key Skills/Experience:Previous Operations Management experience is essential Be able to manage and develop the entire operational team To recruit, train and retain a team of staff that are committed Good IT skills (MS Office Packages) Creation and deployment of a site communication plan that is informative and exciting to create complete colleague engagementStrong leader, with excellent motivational skills If the above is something you are interested in please in the first instance apply online and we will be in immediate contact with the succesful candidates
Mar 29, 2024
Full time
NEW FOR 2024 INTERACTION RECRUITMENT LOGISTICS DIVISION Location: Sheffield, South Yorkshire Salary: Generous OTE depending on experience + benefits packages Summary: Interaction Recruitment are looking for experienced Operations Managers to join successful businesses for their Logistics, Technical and Supply chain divisions based in South Yorkshire. You will be responsible to ensure the safe and efficient operation of the warehouse functions whilst maintaining the highest standards of customer service This is a great opportunity to join successful, growing companies who offer a great basic and benefits packages Key Responsibilities: Lead and motivate the team to achieve best practice and maximise site operational performance Provide a strong ethos of leadership and engagement Closely manage customer requirements, ensuring that a variety of challenging kpi's are consistently achieved Health, safety and quality will be paramount in these roles as well as developing colleaguesExperience of CI (Ideally programs such as Kaizan, Six Sigma and Lean) Manage performance to achieve high levels of customer serviceUphold a continuous improvement mindset and attend meetings to discuss performance, plans and targets for the team+ More . Key Skills/Experience:Previous Operations Management experience is essential Be able to manage and develop the entire operational team To recruit, train and retain a team of staff that are committed Good IT skills (MS Office Packages) Creation and deployment of a site communication plan that is informative and exciting to create complete colleague engagementStrong leader, with excellent motivational skills If the above is something you are interested in please in the first instance apply online and we will be in immediate contact with the succesful candidates
If you have exceptional Administrative skills and enjoy working within the medical sector then we have an ideal opportunity for you. This position is working for a reputable professional organisation, in the centre of the beautiful city of Canterbury, close to local shops and food outlets to enjoy or a walk by the canal and Cathedral on your lunch break. Please find all the details below: Job Title: Medical Administrator Hours: Monday - Friday 9am - 5:30pm Salary: 21,255 - 24,500 Hybrid: 1 day working from home, once you pass your probationary period Location: Canterbury, Kent, close to public transport Excellent Benefits: Enhanced annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back an additional 4 days. Well-being days. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Birthday lie in. Free breakfast, including 'pastry Mondays'. Funded social events. Staff well-being bursary scheme. Your duties as a Medical Administrator would be: Answering telephone calls and responding to email enquiries. Contacting clients to ensure they are engaged with the process. Ensuring that the highest level of customer service is provided to every individual. Completing detailed and accurate records of every client contact. Escalating more complex enquiry calls to the appropriate colleague. Accurately and efficiently uploading documentation to online patient management system. Liaising with GPs/other services where relevant via telephone and email. Effectively managing situations where conflict may arise. Effectively using online patient management system to move patients through their journey. Accurately inputting data to excel spreadsheets as required. Reporting feedback or incidents to quality management. Maintaining up to date and detailed knowledge of the whole service as relevant to area of work. Working towards meeting KPIs which may vary depending on area of work. Supporting operations staff to carry out audits against KPIs. Skills/experience required: Experience of working within a customer focused administration role Previous experience working within a Medical/Hospital/GP/111 or similar environment is essential Ability to work under pressure whilst maintaining a calm professional demeanour Committed to providing the best quality service and achieving the highest standards of client care. Outstanding communication skills and the ability to communicate with diverse groups of individuals. Able to establish and maintain productive professional relationships with colleagues. Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
If you have exceptional Administrative skills and enjoy working within the medical sector then we have an ideal opportunity for you. This position is working for a reputable professional organisation, in the centre of the beautiful city of Canterbury, close to local shops and food outlets to enjoy or a walk by the canal and Cathedral on your lunch break. Please find all the details below: Job Title: Medical Administrator Hours: Monday - Friday 9am - 5:30pm Salary: 21,255 - 24,500 Hybrid: 1 day working from home, once you pass your probationary period Location: Canterbury, Kent, close to public transport Excellent Benefits: Enhanced annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back an additional 4 days. Well-being days. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Birthday lie in. Free breakfast, including 'pastry Mondays'. Funded social events. Staff well-being bursary scheme. Your duties as a Medical Administrator would be: Answering telephone calls and responding to email enquiries. Contacting clients to ensure they are engaged with the process. Ensuring that the highest level of customer service is provided to every individual. Completing detailed and accurate records of every client contact. Escalating more complex enquiry calls to the appropriate colleague. Accurately and efficiently uploading documentation to online patient management system. Liaising with GPs/other services where relevant via telephone and email. Effectively managing situations where conflict may arise. Effectively using online patient management system to move patients through their journey. Accurately inputting data to excel spreadsheets as required. Reporting feedback or incidents to quality management. Maintaining up to date and detailed knowledge of the whole service as relevant to area of work. Working towards meeting KPIs which may vary depending on area of work. Supporting operations staff to carry out audits against KPIs. Skills/experience required: Experience of working within a customer focused administration role Previous experience working within a Medical/Hospital/GP/111 or similar environment is essential Ability to work under pressure whilst maintaining a calm professional demeanour Committed to providing the best quality service and achieving the highest standards of client care. Outstanding communication skills and the ability to communicate with diverse groups of individuals. Able to establish and maintain productive professional relationships with colleagues. Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Store Manager Summary £46,000 up to £62,000per annum (pro rata) - This role is offered as a 45 contract. This isn't looking after your local store. This is building a global business. Store Managers spend a lot of time on the shop floor, working alongside the team, keeping our customers happy and ensuring the store is hitting its targets. They take pride in their team, developing them and leading from the front, as if running their own business. This is your opportunity to build a career in an international company that's growing year on year. Taking full ownership of a Lidl store, you'll experience the thrill of hitting targets, solving problems and reaching your potential. When you join us, we'll support you to get started, showing you our best practice and optimal processes, then it's up to you to make your store a success. We can't promise it will be easy, and can be challenging, but we know you'll love leading our teams, providing excellent service to our customers and our unique culture. Find out more and apply for a career a Lidl less ordinary. The process will include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership & Company Principles, to work to their full potential every day and provide an environment where colleagues can produce their best work Create an environment where every member of your team can do their best work Take full responsibility for the performance and day-to-day operations of your store Effectively delegate workload and motivate your team to achieve your store's key performance indicators Optimisation of store process through regular process analysis and implementation Solve problems swiftly to enable your team to focus on their tasks Identify employee potential and apply specific measures to develop employees Recruit, train and develop your team Ensure and provide excellent Customer Service throughout your store Monitor, manage and improve key performance indicators throughout your store What you'll need Experience of leading and developing a team in a fast-paced, target-driven environment Excellent time-management, delegation and problem-solving skills A customer-focused manner, prioritising the customer experience at all times Willingness to be continuously on the go, working alongside your team, Excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Mar 29, 2024
Full time
Store Manager Summary £46,000 up to £62,000per annum (pro rata) - This role is offered as a 45 contract. This isn't looking after your local store. This is building a global business. Store Managers spend a lot of time on the shop floor, working alongside the team, keeping our customers happy and ensuring the store is hitting its targets. They take pride in their team, developing them and leading from the front, as if running their own business. This is your opportunity to build a career in an international company that's growing year on year. Taking full ownership of a Lidl store, you'll experience the thrill of hitting targets, solving problems and reaching your potential. When you join us, we'll support you to get started, showing you our best practice and optimal processes, then it's up to you to make your store a success. We can't promise it will be easy, and can be challenging, but we know you'll love leading our teams, providing excellent service to our customers and our unique culture. Find out more and apply for a career a Lidl less ordinary. The process will include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership & Company Principles, to work to their full potential every day and provide an environment where colleagues can produce their best work Create an environment where every member of your team can do their best work Take full responsibility for the performance and day-to-day operations of your store Effectively delegate workload and motivate your team to achieve your store's key performance indicators Optimisation of store process through regular process analysis and implementation Solve problems swiftly to enable your team to focus on their tasks Identify employee potential and apply specific measures to develop employees Recruit, train and develop your team Ensure and provide excellent Customer Service throughout your store Monitor, manage and improve key performance indicators throughout your store What you'll need Experience of leading and developing a team in a fast-paced, target-driven environment Excellent time-management, delegation and problem-solving skills A customer-focused manner, prioritising the customer experience at all times Willingness to be continuously on the go, working alongside your team, Excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Exeter . We offer a competitive rate of pay to applicants who display the required skills. Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities click apply for full job details
Mar 29, 2024
Full time
MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Exeter . We offer a competitive rate of pay to applicants who display the required skills. Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities click apply for full job details
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 29, 2024
Full time
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Store Manager (Slough Area) Summary £46,000 up to £62,000 per annum (pro rata) - This role is offered as a 45 hour contract. This isn't looking after your local store. This is building a global business. Store Managers spend a lot of time on the shop floor, working alongside the team, keeping our customers happy and ensuring the store is hitting its targets. They take pride in their team, developing them and leading from the front, as if running their own business. This is your opportunity to build a career in an international company that's growing year on year. Taking full ownership of a Lidl store, you'll experience the thrill of hitting targets, solving problems and reaching your potential. When you join us, we'll support you to get started, showing you our best practice and optimal processes, then it's up to you to make your store a success. We can't promise it will be easy, and can be challenging, but we know you'll love leading our teams, providing excellent service to our customers and our unique culture. Find out more and apply for a career a Lidl less ordinary. The process will include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership & Company Principles, to work to their full potential every day and provide an environment where colleagues can produce their best work Create an environment where every member of your team can do their best work Take full responsibility for the performance and day-to-day operations of your store Effectively delegate workload and motivate your team to achieve your store's key performance indicators Optimisation of store process through regular process analysis and implementation Solve problems swiftly to enable your team to focus on their tasks Identify employee potential and apply specific measures to develop employees Recruit, train and develop your team Ensure and provide excellent Customer Service throughout your store Monitor, manage and improve key performance indicators throughout your store What you'll need Experience of leading and developing a team in a fast-paced, target-driven environment Excellent time-management, delegation and problem-solving skills A customer-focused manner, prioritising the customer experience at all times Willingness to be continuously on the go, working alongside your team, Excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Mar 29, 2024
Full time
Store Manager (Slough Area) Summary £46,000 up to £62,000 per annum (pro rata) - This role is offered as a 45 hour contract. This isn't looking after your local store. This is building a global business. Store Managers spend a lot of time on the shop floor, working alongside the team, keeping our customers happy and ensuring the store is hitting its targets. They take pride in their team, developing them and leading from the front, as if running their own business. This is your opportunity to build a career in an international company that's growing year on year. Taking full ownership of a Lidl store, you'll experience the thrill of hitting targets, solving problems and reaching your potential. When you join us, we'll support you to get started, showing you our best practice and optimal processes, then it's up to you to make your store a success. We can't promise it will be easy, and can be challenging, but we know you'll love leading our teams, providing excellent service to our customers and our unique culture. Find out more and apply for a career a Lidl less ordinary. The process will include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership & Company Principles, to work to their full potential every day and provide an environment where colleagues can produce their best work Create an environment where every member of your team can do their best work Take full responsibility for the performance and day-to-day operations of your store Effectively delegate workload and motivate your team to achieve your store's key performance indicators Optimisation of store process through regular process analysis and implementation Solve problems swiftly to enable your team to focus on their tasks Identify employee potential and apply specific measures to develop employees Recruit, train and develop your team Ensure and provide excellent Customer Service throughout your store Monitor, manage and improve key performance indicators throughout your store What you'll need Experience of leading and developing a team in a fast-paced, target-driven environment Excellent time-management, delegation and problem-solving skills A customer-focused manner, prioritising the customer experience at all times Willingness to be continuously on the go, working alongside your team, Excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Commercial Specialist (Quantity Surveyor) Location: Falmer, West Sussex Salary: up to 50,000 depending on experience Hours: 37 hours per week / Hybrid Approach Are you ready to drive commercial success in a dynamic environment? Our client is seeking a motivated and dedicated Commercial Specialist to be an integral part of their thriving team. If you're passionate about delivering excellence and maximizing value from high-value contracts, this role is for you! Our client leads the charge in managing commercial operations, ensuring efficiency, and providing unwavering commercial assurance to their infrastructure projects. Join them in their commitment to track variations, resolve risks, and uphold the highest standards in commercial management. As a Commercial Specialist, your primary goal will be to support the delivery of commercial management for our client's high-value contracts. You'll collaborate closely with Commercial Managers, overseeing day-to-day contract administration, and facilitating efficient cost management services. Your role will involve conducting detailed audits, documenting outcomes, and providing essential support to Project Managers to maximize the value derived from our client's NEC commercial contracts. You will be part of a collaborative environment where your skills and contributions are valued. Mentor and lead junior team members, embrace a culture of innovation, and play a significant role in shaping our client's commercial success. You'll have the opportunity to work remotely, allowing for flexibility and comfort, while also spending three days a week at our vibrant Falmer office. This balanced approach ensures that you have the autonomy to manage your workload efficiently while benefiting from the valuable in-person interactions and resources available at our client's Falmer office location. Are you an aspiring Quantity Surveyor working towards professional qualifications or memberships (e.g., MRICS) and have experience with NEC3, I Chem E, and ICE contract forms? Apply now and be at the forefront of delivering excellence in commercial management! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 29, 2024
Full time
Commercial Specialist (Quantity Surveyor) Location: Falmer, West Sussex Salary: up to 50,000 depending on experience Hours: 37 hours per week / Hybrid Approach Are you ready to drive commercial success in a dynamic environment? Our client is seeking a motivated and dedicated Commercial Specialist to be an integral part of their thriving team. If you're passionate about delivering excellence and maximizing value from high-value contracts, this role is for you! Our client leads the charge in managing commercial operations, ensuring efficiency, and providing unwavering commercial assurance to their infrastructure projects. Join them in their commitment to track variations, resolve risks, and uphold the highest standards in commercial management. As a Commercial Specialist, your primary goal will be to support the delivery of commercial management for our client's high-value contracts. You'll collaborate closely with Commercial Managers, overseeing day-to-day contract administration, and facilitating efficient cost management services. Your role will involve conducting detailed audits, documenting outcomes, and providing essential support to Project Managers to maximize the value derived from our client's NEC commercial contracts. You will be part of a collaborative environment where your skills and contributions are valued. Mentor and lead junior team members, embrace a culture of innovation, and play a significant role in shaping our client's commercial success. You'll have the opportunity to work remotely, allowing for flexibility and comfort, while also spending three days a week at our vibrant Falmer office. This balanced approach ensures that you have the autonomy to manage your workload efficiently while benefiting from the valuable in-person interactions and resources available at our client's Falmer office location. Are you an aspiring Quantity Surveyor working towards professional qualifications or memberships (e.g., MRICS) and have experience with NEC3, I Chem E, and ICE contract forms? Apply now and be at the forefront of delivering excellence in commercial management! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Store Manager, Scunthorpe: You're probably already familiar with this household name paint brand and its adorable mascot, but have you considered working for them? If you're a people person with the drive to deliver excellent customer service, they've got just the job for you. The Role Their decorator centre is looking for a new Store Manager. With a helping hand from the Assistant Manager, you'll be in charge of day-to-day store operations, monitoring targets, profits and losses, as well as looking after the development, engagement and motivation of store colleagues. You'll also take on an account manager role, forming close partnerships with key customers and ensuring they receive expert advice, exceptional service and a perfect cuppa every time they shop with us. They're looking for someone with a positive attitude and the energy to get things done. Someone hungry to learn new things, who's keen to make something of their career, and finds fulfilment in seeing others thrive. An inspiring leader with a track record of delivering excellent results, who's effective at forecasting, skilled at reducing wastage, and enjoys going above and beyond to make a customer's day. Sound like you but don't know anything about decorating? Don't worry. You bring the passion, and they'll give you the skills. Why work for this well-known brand? They aren't just any employer. This reputable business does things differently. They want you to enjoy your role and see you succeed, so offer a fantastic benefits package and all the training needed to progress in your career. Testament to how happy their staff are, they've been recognised as a Top 100 Employer, achieving Investors In People Gold for their commitment to the development of their people. Benefits include: No evening or Sunday shifts 25 days holiday Up to 50% off all products sold in store (including family and friends discount) A defined contribution pension scheme (they'll pay in double the amount you do!) Sales-based bonus schemes Flexible yearly benefits suite, allowing you to pick and choose additional benefits (e.g. 'cycle to work' schemes, discounted gym memberships) More about the company You will be working for a well-known brand that is part of a market-leading global business. They have the largest decorating store network in the UK and see huge successes year-on-year. They currently have over 200 stores, with more opening all the time.
Mar 29, 2024
Full time
Store Manager, Scunthorpe: You're probably already familiar with this household name paint brand and its adorable mascot, but have you considered working for them? If you're a people person with the drive to deliver excellent customer service, they've got just the job for you. The Role Their decorator centre is looking for a new Store Manager. With a helping hand from the Assistant Manager, you'll be in charge of day-to-day store operations, monitoring targets, profits and losses, as well as looking after the development, engagement and motivation of store colleagues. You'll also take on an account manager role, forming close partnerships with key customers and ensuring they receive expert advice, exceptional service and a perfect cuppa every time they shop with us. They're looking for someone with a positive attitude and the energy to get things done. Someone hungry to learn new things, who's keen to make something of their career, and finds fulfilment in seeing others thrive. An inspiring leader with a track record of delivering excellent results, who's effective at forecasting, skilled at reducing wastage, and enjoys going above and beyond to make a customer's day. Sound like you but don't know anything about decorating? Don't worry. You bring the passion, and they'll give you the skills. Why work for this well-known brand? They aren't just any employer. This reputable business does things differently. They want you to enjoy your role and see you succeed, so offer a fantastic benefits package and all the training needed to progress in your career. Testament to how happy their staff are, they've been recognised as a Top 100 Employer, achieving Investors In People Gold for their commitment to the development of their people. Benefits include: No evening or Sunday shifts 25 days holiday Up to 50% off all products sold in store (including family and friends discount) A defined contribution pension scheme (they'll pay in double the amount you do!) Sales-based bonus schemes Flexible yearly benefits suite, allowing you to pick and choose additional benefits (e.g. 'cycle to work' schemes, discounted gym memberships) More about the company You will be working for a well-known brand that is part of a market-leading global business. They have the largest decorating store network in the UK and see huge successes year-on-year. They currently have over 200 stores, with more opening all the time.
Job Title: Operations Administrator Location: Brentwood, Essex (Office Based) Salary: £24,000 to £26,000 per annum depending on experience Job Type: Full Time, Permanent MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION Who are Zest Recycling? We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector. At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team. The Role: The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts. Handle routine telephone and email enquiries including processing orders via Weighsoft with supervision or direction as required from Senior CSE or Head of Operations Escalate unusual or complex telephone and email enquiries Record customer queries and complaints using Case Logs in Weighsoft Update and amend service schedules Liaise with service providers over day-to-day operations. Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required Prepare quotations with direction from the Head of Operations and Account Managers Source solutions for new waste streams with direction from the Head of Operations Liaise with relevant individuals re new enquiries/orders to be fulfilled Under the direction of the Head of Operations, research new solutions to different customer requests Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings Set up new supplier accounts Liaise with Account Managers and Account Directors for advice and support on client accounts Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights) Skills & Experience Required: Previous office administration and excellent organisational skills. Experienced in working with senior individuals Experience in providing customer service Experience of working in an extremely busy, fast paced and demanding environment Excellent PC literacy with an advanced knowledge of Microsoft Office Suite The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role Willingness and aptitude to grow the role to take on new challenges Benefits: As part of the Zest Team, you will receive: A competitive salary 25 days holiday plus bank holidays Pension Employee of the Month/Monthly Star Award programme Free parking on-site Active company social programme Please Note: NO AGENCIES Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started! Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
Mar 29, 2024
Full time
Job Title: Operations Administrator Location: Brentwood, Essex (Office Based) Salary: £24,000 to £26,000 per annum depending on experience Job Type: Full Time, Permanent MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION Who are Zest Recycling? We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector. At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team. The Role: The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts. Handle routine telephone and email enquiries including processing orders via Weighsoft with supervision or direction as required from Senior CSE or Head of Operations Escalate unusual or complex telephone and email enquiries Record customer queries and complaints using Case Logs in Weighsoft Update and amend service schedules Liaise with service providers over day-to-day operations. Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required Prepare quotations with direction from the Head of Operations and Account Managers Source solutions for new waste streams with direction from the Head of Operations Liaise with relevant individuals re new enquiries/orders to be fulfilled Under the direction of the Head of Operations, research new solutions to different customer requests Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings Set up new supplier accounts Liaise with Account Managers and Account Directors for advice and support on client accounts Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights) Skills & Experience Required: Previous office administration and excellent organisational skills. Experienced in working with senior individuals Experience in providing customer service Experience of working in an extremely busy, fast paced and demanding environment Excellent PC literacy with an advanced knowledge of Microsoft Office Suite The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role Willingness and aptitude to grow the role to take on new challenges Benefits: As part of the Zest Team, you will receive: A competitive salary 25 days holiday plus bank holidays Pension Employee of the Month/Monthly Star Award programme Free parking on-site Active company social programme Please Note: NO AGENCIES Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started! Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Mar 29, 2024
Full time
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Regional Finance Director (North London) Reports to: Ark Schools Finance Director Direct Reports: 3 x Senior Finance Managers and a wider regional finance team (Finance Managers/Officers/Assistants) totalling 16 across 9 schools (as of March 24) Location: North London region Contract: Permanent Pattern: Full Time (standard hours 9am - 5.30pm or part time 0.8 FTE will be considered) Closing date: 15/04/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £70,000 to £80,000 (depending on experience) About the role: This is an exciting opportunity for an experienced and versatile finance professional to play a leading strategic role in the continuing development of our North London schools. The Regional Finance Director will provide the overall leadership and management for all aspects of finance to Ark Schools in the North London region. The role will be focussed on ensuring processes are embedded across all schools; supporting schools new to the network (or with new staff structures) with transition as well as leading, with regard to finance, on strategic projects within the schools. Our ideal candidate will be able to demonstrate: Experience in the implementation of financial processes, planning and reporting Extensive experience in successfully managing and motivating a team A highly organised and proactive approach to work Key Responsibilities: To be a member of the Ark Central Finance Team, ensuring that the network financial strategies and processes are being carried out at all North London schools, including those planning to join the network To be responsible for all aspects of finance at the academies and developing the in-school finance teams to provide a high-level service to their principals and operations leads To assist with finance requirements for transitioning new schools to the network, including systems set-up, staff training and implementation of policies & procedures To be responsible directly to the Schools Finance Director for the strategic financial management in all schools in the region To control, monitor and evaluate the academies' finances, ensuring compliance with financial requirements and value for money To be responsible for salary forecasts, preparing annual plans of the regions' priorities in consultation with the Principals and Regional Director, and the annual budgets for approval by Ark Central and review by the Local Governing Bodies To be responsible for managing financial inspections by internal and external audit and other bodies and ensure action is taken on any recommendations made To ensure that effective credit controls are in place in respect of income, i.e. catering, lettings, etc. To work with the HR Business Partner to oversee all matters relating to payroll, including Her Majesty's Revenue and Customs queries, National Insurance, benefits in lieu of pay (travel loans etc.), Give as You Earn scheme, and to ensure that appropriate controls are in place and robust checks are made in relation to the monthly payroll however noting that the administration or payroll and pensions is outsourced and led by HR Key Requirements: Professional accountancy qualification, including significant post-qualifying experience A record of Continuing Professional Development activities Experience and/or knowledge of schools or education finance & administration would be desirable, but not essential Knowledge and experience of financial management systems and processes Experience of strategic financial planning and supporting decision-making Experience of preparing and presenting financial reports and presentations for various stakeholders Ability to ensure confidentiality is always maintained Ability to interpret complex legislation regulations Ability to prioritise and manage conflicting demands Strong organisational, project management and planning skills About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year Hybrid working, however in school as necessary. There will be a requirement to travel to one of the other Ark regions, typically London once or twice a term A flexible approach to working with understanding and consideration for work life balance and personal commitments As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Monday 15 th April 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Mar 29, 2024
Full time
Regional Finance Director (North London) Reports to: Ark Schools Finance Director Direct Reports: 3 x Senior Finance Managers and a wider regional finance team (Finance Managers/Officers/Assistants) totalling 16 across 9 schools (as of March 24) Location: North London region Contract: Permanent Pattern: Full Time (standard hours 9am - 5.30pm or part time 0.8 FTE will be considered) Closing date: 15/04/2024 at 10am Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised Salary: £70,000 to £80,000 (depending on experience) About the role: This is an exciting opportunity for an experienced and versatile finance professional to play a leading strategic role in the continuing development of our North London schools. The Regional Finance Director will provide the overall leadership and management for all aspects of finance to Ark Schools in the North London region. The role will be focussed on ensuring processes are embedded across all schools; supporting schools new to the network (or with new staff structures) with transition as well as leading, with regard to finance, on strategic projects within the schools. Our ideal candidate will be able to demonstrate: Experience in the implementation of financial processes, planning and reporting Extensive experience in successfully managing and motivating a team A highly organised and proactive approach to work Key Responsibilities: To be a member of the Ark Central Finance Team, ensuring that the network financial strategies and processes are being carried out at all North London schools, including those planning to join the network To be responsible for all aspects of finance at the academies and developing the in-school finance teams to provide a high-level service to their principals and operations leads To assist with finance requirements for transitioning new schools to the network, including systems set-up, staff training and implementation of policies & procedures To be responsible directly to the Schools Finance Director for the strategic financial management in all schools in the region To control, monitor and evaluate the academies' finances, ensuring compliance with financial requirements and value for money To be responsible for salary forecasts, preparing annual plans of the regions' priorities in consultation with the Principals and Regional Director, and the annual budgets for approval by Ark Central and review by the Local Governing Bodies To be responsible for managing financial inspections by internal and external audit and other bodies and ensure action is taken on any recommendations made To ensure that effective credit controls are in place in respect of income, i.e. catering, lettings, etc. To work with the HR Business Partner to oversee all matters relating to payroll, including Her Majesty's Revenue and Customs queries, National Insurance, benefits in lieu of pay (travel loans etc.), Give as You Earn scheme, and to ensure that appropriate controls are in place and robust checks are made in relation to the monthly payroll however noting that the administration or payroll and pensions is outsourced and led by HR Key Requirements: Professional accountancy qualification, including significant post-qualifying experience A record of Continuing Professional Development activities Experience and/or knowledge of schools or education finance & administration would be desirable, but not essential Knowledge and experience of financial management systems and processes Experience of strategic financial planning and supporting decision-making Experience of preparing and presenting financial reports and presentations for various stakeholders Ability to ensure confidentiality is always maintained Ability to interpret complex legislation regulations Ability to prioritise and manage conflicting demands Strong organisational, project management and planning skills About Ark We're an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we're a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference and we're recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems. You'll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20 th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us. Benefits 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays Full office closure between Christmas and New Year Hybrid working, however in school as necessary. There will be a requirement to travel to one of the other Ark regions, typically London once or twice a term A flexible approach to working with understanding and consideration for work life balance and personal commitments As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests How to Apply: Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Monday 15 th April 2024 at 10am but please note : we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link . We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link.
Senior Reinsurance Technician Job Outline: To manage all post-placement activity relating to the parts of the outwards reinsurance programme assigned by the Reinsurance Operations Manager. Main duties Keeping accurate and up to date records of outwards reinsurance EOCs on systems click apply for full job details
Mar 29, 2024
Full time
Senior Reinsurance Technician Job Outline: To manage all post-placement activity relating to the parts of the outwards reinsurance programme assigned by the Reinsurance Operations Manager. Main duties Keeping accurate and up to date records of outwards reinsurance EOCs on systems click apply for full job details
If you are a well-organised and proactive individual who can offer previous transport management experience, we have an exciting opportunity for you! Join us as a Transport Manager, overseeing the provision of an effective transport service across the Uppingham Group of Schools (UGS). This dynamic new role comes at an exciting time for the UGS, as we expand our transport service. You will manage all aspects of transport for pupils and school operations, delivering a reliable, timely and safe service on a daily basis for both Uppingham School and Maidwell Hall, whilst also ensuring our fleet of multi-purpose vehicles is well maintained and in compliance with Health and Safety law. With the opening of Uppingham School's first Day House in September 2024, the Transport Manager will be required to set up, launch and maintain a reliable home-to-school and school-to-home bus service for pupils. In addition to your management duties, you will also share administrative responsibilities with a Transport Administrator, covering early morning and evening services on a rotating shift basis. You will need a clean driving licence and a Certificate of Professional Competence for Transport Managers. Prior experience of managing passenger transport operations, preferably in a school environment, is essential, along with additional prior experience managing complex vehicle and driver services. You will need knowledge of applicable transport regulations, whilst basic knowledge of vehicle maintenance would be desirable. Benefits In return Uppingham offers a community that values people. We are warm, compassionate and mutually supportive. This is reflected in our working environment and the benefits we are able to offer: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount 25% Holiday Club discount for children at local Nursery Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Contributory pension scheme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Recognised as "Investors in Diversity" For further details and to apply please click the apply button. Closing date: 18 th April 2024. Interview Date: W/C 22 nd April 2024. Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
Mar 29, 2024
Full time
If you are a well-organised and proactive individual who can offer previous transport management experience, we have an exciting opportunity for you! Join us as a Transport Manager, overseeing the provision of an effective transport service across the Uppingham Group of Schools (UGS). This dynamic new role comes at an exciting time for the UGS, as we expand our transport service. You will manage all aspects of transport for pupils and school operations, delivering a reliable, timely and safe service on a daily basis for both Uppingham School and Maidwell Hall, whilst also ensuring our fleet of multi-purpose vehicles is well maintained and in compliance with Health and Safety law. With the opening of Uppingham School's first Day House in September 2024, the Transport Manager will be required to set up, launch and maintain a reliable home-to-school and school-to-home bus service for pupils. In addition to your management duties, you will also share administrative responsibilities with a Transport Administrator, covering early morning and evening services on a rotating shift basis. You will need a clean driving licence and a Certificate of Professional Competence for Transport Managers. Prior experience of managing passenger transport operations, preferably in a school environment, is essential, along with additional prior experience managing complex vehicle and driver services. You will need knowledge of applicable transport regulations, whilst basic knowledge of vehicle maintenance would be desirable. Benefits In return Uppingham offers a community that values people. We are warm, compassionate and mutually supportive. This is reflected in our working environment and the benefits we are able to offer: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount 25% Holiday Club discount for children at local Nursery Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Contributory pension scheme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Recognised as "Investors in Diversity" For further details and to apply please click the apply button. Closing date: 18 th April 2024. Interview Date: W/C 22 nd April 2024. Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
I am currently supporting a high-growth fintech bank with a NED mandate. They are currently building a product which is not only niche and relevant, but also has a clear mission statement. Well backed and with a lot to do, they are now looking for support at Board level. This will be to advise on their journey to ensure growth - scaling quickly and safely. Strong Financial Services Background within Retail Banking or Investment Banking Experience across Operations, Risk or Compliance Previous NED or Advisory roles within Banking or Lending UK experience is a must have, with any international scaling experience being desirable For a confidential discussion, please apply or contact me directly on InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Board Advisor - Fintech Bank I am currently supporting a high-growth fintech bank with a Board Advisor mandate.They are currently building a pro Head of Credit Risk - Fintech - London I am currently supporting a Unsecured Fintech lender with a Head of Credit mandate. They are continuing t Senior Credit Strategy Manager - Fintech Challenger Lender - London I am currently supporting a high growth Fintech lender with a Senior Manager
Mar 29, 2024
Full time
I am currently supporting a high-growth fintech bank with a NED mandate. They are currently building a product which is not only niche and relevant, but also has a clear mission statement. Well backed and with a lot to do, they are now looking for support at Board level. This will be to advise on their journey to ensure growth - scaling quickly and safely. Strong Financial Services Background within Retail Banking or Investment Banking Experience across Operations, Risk or Compliance Previous NED or Advisory roles within Banking or Lending UK experience is a must have, with any international scaling experience being desirable For a confidential discussion, please apply or contact me directly on InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Board Advisor - Fintech Bank I am currently supporting a high-growth fintech bank with a Board Advisor mandate.They are currently building a pro Head of Credit Risk - Fintech - London I am currently supporting a Unsecured Fintech lender with a Head of Credit mandate. They are continuing t Senior Credit Strategy Manager - Fintech Challenger Lender - London I am currently supporting a high growth Fintech lender with a Senior Manager
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Mar 29, 2024
Full time
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
About The Role Team - Learning and Development Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Coaching and feedback skills Ability to multi-task and prioritise activities Extensive interpersonal skills What this role is all about: To ensure that the L&D team is aligning resource and supporting learning projects in line with Vitality's commercial objectives. Ensures that individual learning recommendations and programs align to our strategic partnering model. Generates departmental MI to demonstrate and analyse the performance of all induction program. Spends approximately 50% of time in role identifying and managing pro-active projects that improve the learning experience, speed to competence and customer experience within Operations Key Actions Working with Heads of Department and Project Managers to prioritise the teams workflow and resource allocation Works with Operational leaders to ensure that the department aligns to both the recruitment and skills capacity plan Ensures that the teams shrinkage report is aligned to the teams strategic objectives Ensuring that all learning projects follow the strategic partnering framework Ensuring that evaluation is conducted on all strategic projects Consults with Head of L&D and other stakeholders to ensure that L&D strategy meets the needs of Vitality Essential Skills needed to fulfil this role: L&D experience Experience of partnering wide scale learning projects Experience in managing multiple learning projects any one time Desirable Financial services experience Experience in design thinking or performance support methodology Articulate and Camtasia experience Self motivated, confident, articulate individual Strong attention to detail Excellent Microsoft Office Skills Comfortable dealing with Senior Stakeholders Ability to simplify and complicated technical details Ability to multi-task and prioritise activities Excellent communication skills Strong leadership and motivational skills Coaching and feedback skills Effective project management skills Good organisational skills and time management So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyVitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Mar 29, 2024
Full time
About The Role Team - Learning and Development Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Coaching and feedback skills Ability to multi-task and prioritise activities Extensive interpersonal skills What this role is all about: To ensure that the L&D team is aligning resource and supporting learning projects in line with Vitality's commercial objectives. Ensures that individual learning recommendations and programs align to our strategic partnering model. Generates departmental MI to demonstrate and analyse the performance of all induction program. Spends approximately 50% of time in role identifying and managing pro-active projects that improve the learning experience, speed to competence and customer experience within Operations Key Actions Working with Heads of Department and Project Managers to prioritise the teams workflow and resource allocation Works with Operational leaders to ensure that the department aligns to both the recruitment and skills capacity plan Ensures that the teams shrinkage report is aligned to the teams strategic objectives Ensuring that all learning projects follow the strategic partnering framework Ensuring that evaluation is conducted on all strategic projects Consults with Head of L&D and other stakeholders to ensure that L&D strategy meets the needs of Vitality Essential Skills needed to fulfil this role: L&D experience Experience of partnering wide scale learning projects Experience in managing multiple learning projects any one time Desirable Financial services experience Experience in design thinking or performance support methodology Articulate and Camtasia experience Self motivated, confident, articulate individual Strong attention to detail Excellent Microsoft Office Skills Comfortable dealing with Senior Stakeholders Ability to simplify and complicated technical details Ability to multi-task and prioritise activities Excellent communication skills Strong leadership and motivational skills Coaching and feedback skills Effective project management skills Good organisational skills and time management So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyVitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
M A C is the world s leading professional MAKEUP AUTHORITY because of our unrivaled expertise in makeup artistry. M A C celebrates diversity and INDIVIDUALITY all ages, all races, all sexes. M A C is a proud COMMUNITY of professional makeup artists. M A C is at the forefront of TRENDSETTING, collaborating with leading talents from fashion, art and popular culture. M A C believes in SOCIAL RESPONSIBILITY, with VIVA GLAM and the M A C AIDS Fund at the heart and soul of our unique culture. We are looking for a dynamic and inspirational Store/ Retail/ Business Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team. Creativity is our day to day. Our mission is to enable limitless self-expression by turning makeup into art for all. As Store/ Retail/ Business Manager, your role will be to bring this in-store experience to life through your flair for business planning and leading a high-performance team. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Brand vision. The Store/ Retail/ Business Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own. Compensation and Benefits Competitive industry salary Commission scheme eligibility Annual Leave & Family Leave Product discount/Staff Product Concession monthly credit spend allowance Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme) Benefits platform with exclusive discounts and offers Work Life Connections Employee Assistance Programme Extensive Training & development offering Qualifications About you You will have: Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment Experience setting sales and customer service targets, sales analysis and staff scheduling Previous retail operations experience including inventory and facilities management and cash reconciliation Proven track record of leading, coaching and developing a team to succeed Experience of creating and executing in-store events Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview. Proficient in Microsoft office Proof of right to live and work in the country I,D&E STATEMENT The Estée Lauder Companies collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Mar 29, 2024
Contractor
M A C is the world s leading professional MAKEUP AUTHORITY because of our unrivaled expertise in makeup artistry. M A C celebrates diversity and INDIVIDUALITY all ages, all races, all sexes. M A C is a proud COMMUNITY of professional makeup artists. M A C is at the forefront of TRENDSETTING, collaborating with leading talents from fashion, art and popular culture. M A C believes in SOCIAL RESPONSIBILITY, with VIVA GLAM and the M A C AIDS Fund at the heart and soul of our unique culture. We are looking for a dynamic and inspirational Store/ Retail/ Business Manager to lead, coach and develop our team of Retail Artists to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team. Creativity is our day to day. Our mission is to enable limitless self-expression by turning makeup into art for all. As Store/ Retail/ Business Manager, your role will be to bring this in-store experience to life through your flair for business planning and leading a high-performance team. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Brand vision. The Store/ Retail/ Business Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own. Compensation and Benefits Competitive industry salary Commission scheme eligibility Annual Leave & Family Leave Product discount/Staff Product Concession monthly credit spend allowance Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme) Benefits platform with exclusive discounts and offers Work Life Connections Employee Assistance Programme Extensive Training & development offering Qualifications About you You will have: Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment Experience setting sales and customer service targets, sales analysis and staff scheduling Previous retail operations experience including inventory and facilities management and cash reconciliation Proven track record of leading, coaching and developing a team to succeed Experience of creating and executing in-store events Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview. Proficient in Microsoft office Proof of right to live and work in the country I,D&E STATEMENT The Estée Lauder Companies collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.