Job Title: 2nd Line IT Support and Delivery Engineer Location: St Asaph, North Wales Salary: £25,000 - £30,000 Per Annum Job Type: Full-Time, Permanent Working Hours: Monday to Friday - 8 am to 4.30 pm Please note that candidates must live within a commutable distance of St Asaph to be considered for this role. About OES: Office Equipment Systems (OES) is a fast-growing Tech Company in North Wales providing IT and Comms technology and managed print to small & medium businesses. With regional sales and support locations across the UK, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion, and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT Helpdesk or IT Field role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers' sites when on-site assistance is needed. As a Hybrid role of IT Helpdesk and field IT support and delivery, the successful candidate will be responsible for delivering IT project work in the North Wales, North West area, and throughout the UK. Delivery tasks include PC Installation, Printer Installation, Microsoft 365 migrations, and general IT Tasks. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email, and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to the engineering team Investigating and monitoring all related ICT, network, workstation, laptop, and application performance issues Ensuring customer faults and incidents are resolved within SLA's Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for giving first-class service at all times Attend customer site for fault resolution and project delivery works About You: Experience Required: Have an ICT background with service desk / IT Delivery experience is preferred Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable with using CRMs and documentation solutions Holds a Full UK valid driving license Remuneration and Benefits: Basic Salary of £25,000 - £30,000 Staff Share Equity Scheme New customer referral incentive Free Onsite Parking 21 Days Holiday increasing to 25 (+ bank holidays) Modern Office - fully air-conditioned, shower facility and a great kitchen dining area Extra Information: Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in, and have the right to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Mar 27, 2024
Full time
Job Title: 2nd Line IT Support and Delivery Engineer Location: St Asaph, North Wales Salary: £25,000 - £30,000 Per Annum Job Type: Full-Time, Permanent Working Hours: Monday to Friday - 8 am to 4.30 pm Please note that candidates must live within a commutable distance of St Asaph to be considered for this role. About OES: Office Equipment Systems (OES) is a fast-growing Tech Company in North Wales providing IT and Comms technology and managed print to small & medium businesses. With regional sales and support locations across the UK, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion, and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT Helpdesk or IT Field role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers' sites when on-site assistance is needed. As a Hybrid role of IT Helpdesk and field IT support and delivery, the successful candidate will be responsible for delivering IT project work in the North Wales, North West area, and throughout the UK. Delivery tasks include PC Installation, Printer Installation, Microsoft 365 migrations, and general IT Tasks. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email, and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to the engineering team Investigating and monitoring all related ICT, network, workstation, laptop, and application performance issues Ensuring customer faults and incidents are resolved within SLA's Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for giving first-class service at all times Attend customer site for fault resolution and project delivery works About You: Experience Required: Have an ICT background with service desk / IT Delivery experience is preferred Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable with using CRMs and documentation solutions Holds a Full UK valid driving license Remuneration and Benefits: Basic Salary of £25,000 - £30,000 Staff Share Equity Scheme New customer referral incentive Free Onsite Parking 21 Days Holiday increasing to 25 (+ bank holidays) Modern Office - fully air-conditioned, shower facility and a great kitchen dining area Extra Information: Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in, and have the right to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 25, 2024
Full time
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
UK Sales Applications Engineer Salary: Competitive + Bonus + Corporate Package (Enhanced Holiday, Private Medical Care, Shares Scheme) Location: Bickland Water Road, Falmouth, TR11 4RU Hybrid options available (2/3 office/home) Hiring Manager: Technical Support Manager Our UK Sales team are looking for an Applications Engineer to partner with our customers, providing an array of technical and commercial product and applications expertise. You might be at an early stage in your Engineering career, or be a little bit further down the path, either way we would love to hear from you! With a passion for technical support you will manage the progression of projects through quotation, preparation, purchasing and commissioning, whilst providing 1st line technical support to customers, engineers and service. WMFTS is a wholly owned subsidiary of Spirax-Sarco Engineering plc (LSE: SPX), a global organization employing approximately 4,800 people worldwide. This role will focus on: Liaise with Customers and Sales Engineers to produce a specification; interpret specifications and generate accurate costing for all products. Provide detailed quotations both verbal and written for standard and engineered products in-line with KPI's. Take a project lead for assigned RFQ's ensuring that all information is completed and returned to the customer in a professional manner within the designated KPI. Provide UK Sales Support team with technical and commercial advice where required. Create relevant and considered training plans to maintain product knowledge. Process Customer orders as per departmental procedures. Sourcing the necessary drawings to accompany customer order confirmations. Create customer specific trade agreements in AX to ensure pricing is correct. To be successful in this role, youwill need: An Engineering qualification, such as an HNC or Degree or equivalent experience Experience dealing with fluid handling products is preferred. Good commercial awareness Excellent time management and prioritisation skills The confidence to put customer focus at the centre of your work Living our values such as Safety First, Customer Focus, Respect, Excellence, Integrity, and Collaboration. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Sep 21, 2022
Full time
UK Sales Applications Engineer Salary: Competitive + Bonus + Corporate Package (Enhanced Holiday, Private Medical Care, Shares Scheme) Location: Bickland Water Road, Falmouth, TR11 4RU Hybrid options available (2/3 office/home) Hiring Manager: Technical Support Manager Our UK Sales team are looking for an Applications Engineer to partner with our customers, providing an array of technical and commercial product and applications expertise. You might be at an early stage in your Engineering career, or be a little bit further down the path, either way we would love to hear from you! With a passion for technical support you will manage the progression of projects through quotation, preparation, purchasing and commissioning, whilst providing 1st line technical support to customers, engineers and service. WMFTS is a wholly owned subsidiary of Spirax-Sarco Engineering plc (LSE: SPX), a global organization employing approximately 4,800 people worldwide. This role will focus on: Liaise with Customers and Sales Engineers to produce a specification; interpret specifications and generate accurate costing for all products. Provide detailed quotations both verbal and written for standard and engineered products in-line with KPI's. Take a project lead for assigned RFQ's ensuring that all information is completed and returned to the customer in a professional manner within the designated KPI. Provide UK Sales Support team with technical and commercial advice where required. Create relevant and considered training plans to maintain product knowledge. Process Customer orders as per departmental procedures. Sourcing the necessary drawings to accompany customer order confirmations. Create customer specific trade agreements in AX to ensure pricing is correct. To be successful in this role, youwill need: An Engineering qualification, such as an HNC or Degree or equivalent experience Experience dealing with fluid handling products is preferred. Good commercial awareness Excellent time management and prioritisation skills The confidence to put customer focus at the centre of your work Living our values such as Safety First, Customer Focus, Respect, Excellence, Integrity, and Collaboration. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies. Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities. If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then we are keen to talk to you. Step Forward and Realise your full potential by joining an agile and talented team who is responsible for developing, building and supporting of Linux and open source solutions within a secure managed services context along with diagnosing and resolving problems with existing Linux infrastructure. You will be a part of a great company, where you will be able to grow and develop your skills and experience. What you'll be doing You will be responsible for all aspects of the LINUX estate. A typical breakdown of your role would be: Work with and further develop open source and commercial tooling for use internally and to deliver enhanced capabilities to our customers Design and develop integration enablers between multiple systems Understand and operate the devsecops approach to all development work streams Provide 3rd line technical support , mentoring and fault resolution to 1st/2nd line support teams Support our sales teams in a pre sales function to understand user problems and assist with the definition of technical requirements Help drive adoption of automation and software defined tooling throughout the business What we need from you We need someone that is; Strong atproblemsolvingwithexcellenttimeManagement& organisational skills Able to workautonomouslyoraspartofa team Readytoworkunderpressure and within strong security constraints Preparedtoworkintechnologiesoutsideofyourcoreskillsetwiththe supportandguidance from others Preparedtotravel,whennecessary,tocustomersitesorotherProlinx locations AbletoobtainSecurityClearancetoSClevel and potential to DV What skills and experience do you need? From an experience perspective we are looking for a minimum of 2 years' experience working within a Linux engineering environment and a working experience of DevOps Essential skills: Enterprise Linux OS (Red Hat, CentOS, Oracle) CI/CD pipelines DevOps toolsets including Terraform, Git, Packer and Vault Configuration management Ansible or Puppet Discipline to follow development and deployment best practices Integration programming using Python and/or Java Designing, building and support Kubernetes clusters Desired skills: ? Network technologies (LAN, W AN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB) Virtualisation management experience VMware, XenServer, OpenStack or Hyper V Working knowledge of Openshift, Openstack Red Hat Satellite Linux PKI What's in it for you? You will be joining an exciting and growing company that operate with very exciting customers and partners. Your benefits include, but are not limited to; A competitive salary with discretionary bonuses Flexible working with a mix or home and office locations but also flexible start and end times to suit Company pension scheme Private health benefits 24 days annual leave with additional loyalty days added Compliance with Company Policies, Procedures and Rules A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company's Employee Handbook.
Jan 04, 2022
Full time
Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies. Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities. If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then we are keen to talk to you. Step Forward and Realise your full potential by joining an agile and talented team who is responsible for developing, building and supporting of Linux and open source solutions within a secure managed services context along with diagnosing and resolving problems with existing Linux infrastructure. You will be a part of a great company, where you will be able to grow and develop your skills and experience. What you'll be doing You will be responsible for all aspects of the LINUX estate. A typical breakdown of your role would be: Work with and further develop open source and commercial tooling for use internally and to deliver enhanced capabilities to our customers Design and develop integration enablers between multiple systems Understand and operate the devsecops approach to all development work streams Provide 3rd line technical support , mentoring and fault resolution to 1st/2nd line support teams Support our sales teams in a pre sales function to understand user problems and assist with the definition of technical requirements Help drive adoption of automation and software defined tooling throughout the business What we need from you We need someone that is; Strong atproblemsolvingwithexcellenttimeManagement& organisational skills Able to workautonomouslyoraspartofa team Readytoworkunderpressure and within strong security constraints Preparedtoworkintechnologiesoutsideofyourcoreskillsetwiththe supportandguidance from others Preparedtotravel,whennecessary,tocustomersitesorotherProlinx locations AbletoobtainSecurityClearancetoSClevel and potential to DV What skills and experience do you need? From an experience perspective we are looking for a minimum of 2 years' experience working within a Linux engineering environment and a working experience of DevOps Essential skills: Enterprise Linux OS (Red Hat, CentOS, Oracle) CI/CD pipelines DevOps toolsets including Terraform, Git, Packer and Vault Configuration management Ansible or Puppet Discipline to follow development and deployment best practices Integration programming using Python and/or Java Designing, building and support Kubernetes clusters Desired skills: ? Network technologies (LAN, W AN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB) Virtualisation management experience VMware, XenServer, OpenStack or Hyper V Working knowledge of Openshift, Openstack Red Hat Satellite Linux PKI What's in it for you? You will be joining an exciting and growing company that operate with very exciting customers and partners. Your benefits include, but are not limited to; A competitive salary with discretionary bonuses Flexible working with a mix or home and office locations but also flexible start and end times to suit Company pension scheme Private health benefits 24 days annual leave with additional loyalty days added Compliance with Company Policies, Procedures and Rules A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company's Employee Handbook.
Our automotive client is looking for an ERP Lead to work on a 6 month contract basis (Inside IR35) The ERP Team Lead is responsible for the implementation, configuration, training, maintenance, support and continuous improvement of the ERP system This includes all tools and necessary solutions for the Finance, Procurement, Logistics, HR, Sales and Aftersales processes. The client is looking for an experienced and highly skilled SAP Team Leader who will be responsible for delivering all aspects of the ERP system on an ongoing basis in line with the requirements of the business and line functions, in cooperation with the software system vendor and solution providers Responsibilities include (but are not limited to): Define, create, implement, and improve a ERP system in time to meet business needs and requirements Work with all key stakeholders in the Automotive team to define requirements, process parameters and criteria to ensure system capability is effective to meet project and process requirements Manage the ERP architecture, configuration, implementation and maintenance of the workflows and templates Monitor and maintain the License Management for the Business software, the release management, the interfaces to other systems and ensure compliance Lead the ERP support team for the 1st and 2nd Level support, including the organisation of the training course, and coordinate with solution providers the 3rd level support Maintain, review, and update the project schedule regularly, to deliver on time and to cost, responding to required changes to provide a seamless programme direction Where appropriate work with the key stakeholders, create corrective action plans to address failures Build the relationships within the team through mentoring and fostering strong communication across multiple expertise centres. Set the framework for all teams to successfully achieve their goals (project goals, milestones, etc. To have led a successful implementation Experience in continued support of ERP system and programmes Experience in managing a team Training and on-going reviews of all users Audits as appropriate and required for business need Proactive approach to problem solving Ability to communicate clearly Strategic and conceptual thinking, able to consider cross-functional implications Self-motivated and able to prioritise multiple activities A good working knowledge of SAP is desirable Some Automotive industry and/or Manufacturing experience would be a positive but is not essential Able to potentially travel when required Ability to speak German/French or Portuguese would be advantageous, but not essential. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 09, 2021
Full time
Our automotive client is looking for an ERP Lead to work on a 6 month contract basis (Inside IR35) The ERP Team Lead is responsible for the implementation, configuration, training, maintenance, support and continuous improvement of the ERP system This includes all tools and necessary solutions for the Finance, Procurement, Logistics, HR, Sales and Aftersales processes. The client is looking for an experienced and highly skilled SAP Team Leader who will be responsible for delivering all aspects of the ERP system on an ongoing basis in line with the requirements of the business and line functions, in cooperation with the software system vendor and solution providers Responsibilities include (but are not limited to): Define, create, implement, and improve a ERP system in time to meet business needs and requirements Work with all key stakeholders in the Automotive team to define requirements, process parameters and criteria to ensure system capability is effective to meet project and process requirements Manage the ERP architecture, configuration, implementation and maintenance of the workflows and templates Monitor and maintain the License Management for the Business software, the release management, the interfaces to other systems and ensure compliance Lead the ERP support team for the 1st and 2nd Level support, including the organisation of the training course, and coordinate with solution providers the 3rd level support Maintain, review, and update the project schedule regularly, to deliver on time and to cost, responding to required changes to provide a seamless programme direction Where appropriate work with the key stakeholders, create corrective action plans to address failures Build the relationships within the team through mentoring and fostering strong communication across multiple expertise centres. Set the framework for all teams to successfully achieve their goals (project goals, milestones, etc. To have led a successful implementation Experience in continued support of ERP system and programmes Experience in managing a team Training and on-going reviews of all users Audits as appropriate and required for business need Proactive approach to problem solving Ability to communicate clearly Strategic and conceptual thinking, able to consider cross-functional implications Self-motivated and able to prioritise multiple activities A good working knowledge of SAP is desirable Some Automotive industry and/or Manufacturing experience would be a positive but is not essential Able to potentially travel when required Ability to speak German/French or Portuguese would be advantageous, but not essential. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.