Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Contract : 12 Months FTC Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
Mar 29, 2024
Contractor
Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Contract : 12 Months FTC Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
About K3 Capital Group: K3 Capital Group is a dynamic and forward-thinking financial advisory services company with a strong focus on mergers and acquisitions, restructuring and business advisory services. Following our acquisition in February 2023, by the US PE firm, Sun Capital, our growth has accelerated click apply for full job details
Mar 29, 2024
Full time
About K3 Capital Group: K3 Capital Group is a dynamic and forward-thinking financial advisory services company with a strong focus on mergers and acquisitions, restructuring and business advisory services. Following our acquisition in February 2023, by the US PE firm, Sun Capital, our growth has accelerated click apply for full job details
Client Service Advisor - London Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office! Aon is in the business of better decisions At Aon, we shape decisions for the better to protec click apply for full job details
Mar 29, 2024
Full time
Client Service Advisor - London Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office! Aon is in the business of better decisions At Aon, we shape decisions for the better to protec click apply for full job details
REPAIRS CUSTOMER SERVICE ADVISOR 14.50PHR UMBRELLA RATE 3 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN NORWICH Please apply if you have worked in a housing or council setting before or if you have worked within repairs maintenance. Role purpose: Provide a responsive, customer-focused service to all contacts made by telephone, by the portal and by other systems. To contribute to a high level of customer satisfaction, as part of the customer service strategy. Key Responsibilities: Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling Provide first-class customer service, answering enquiries via email, phone, and in-person with excellent communication skills Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes" Skillfully operate a range of IT systems to resolve enquiries promptly Deal with stage 0 complaints, aiming to resolve issues at the first point of contact. Collaborate with the wider team to contribute to enhanced organizational performance. What You'll Need: Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs. Computer literate with the ability to work over multiple systems. Proven ability to handle a diverse range of customer enquiries with empathy and resilience. Strong problem-solving skills and the capacity to make sound decisions. Excellent written and verbal communication abilities, with a talent for clear, concise responses. Proficiency in using multiple computer systems and software packages. The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail. If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.
Mar 29, 2024
Contractor
REPAIRS CUSTOMER SERVICE ADVISOR 14.50PHR UMBRELLA RATE 3 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN NORWICH Please apply if you have worked in a housing or council setting before or if you have worked within repairs maintenance. Role purpose: Provide a responsive, customer-focused service to all contacts made by telephone, by the portal and by other systems. To contribute to a high level of customer satisfaction, as part of the customer service strategy. Key Responsibilities: Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling Provide first-class customer service, answering enquiries via email, phone, and in-person with excellent communication skills Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes" Skillfully operate a range of IT systems to resolve enquiries promptly Deal with stage 0 complaints, aiming to resolve issues at the first point of contact. Collaborate with the wider team to contribute to enhanced organizational performance. What You'll Need: Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs. Computer literate with the ability to work over multiple systems. Proven ability to handle a diverse range of customer enquiries with empathy and resilience. Strong problem-solving skills and the capacity to make sound decisions. Excellent written and verbal communication abilities, with a talent for clear, concise responses. Proficiency in using multiple computer systems and software packages. The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail. If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client, well known within financial services, are seeking call handlers to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Our client, well known within financial services, are seeking call handlers to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 29, 2024
Seasonal
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Contact Advisor - Porsche Experience Centre Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £23.5K per annum + Potential Annual Bonus of 10% Contract: 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs. In addition to this as our Customer Contact Advisor you will be responsible for: Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's. Handling all calls and correspondence from both internal & external customers. Fulfilling outbound call activity as required. Accurately updating the Porsche Customer database as required. Processing payments via an online system. Processing and fulfilling customer invitations following their purchase of a Porsche model. Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy. Conducting Porsche Experience Centre reception duties on occasion. In order to be successful in this role you must have / be: Ability to demonstrate experience of working within a Customer Service environment Ability to provide excellent customer service both over the telephone or face to face PC literate and excellent VDU/keyboard skills The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today! No agencies please.
Mar 29, 2024
Full time
Customer Contact Advisor - Porsche Experience Centre Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £23.5K per annum + Potential Annual Bonus of 10% Contract: 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs. In addition to this as our Customer Contact Advisor you will be responsible for: Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's. Handling all calls and correspondence from both internal & external customers. Fulfilling outbound call activity as required. Accurately updating the Porsche Customer database as required. Processing payments via an online system. Processing and fulfilling customer invitations following their purchase of a Porsche model. Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy. Conducting Porsche Experience Centre reception duties on occasion. In order to be successful in this role you must have / be: Ability to demonstrate experience of working within a Customer Service environment Ability to provide excellent customer service both over the telephone or face to face PC literate and excellent VDU/keyboard skills The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today! No agencies please.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Were recruiting for Customer Service Advisors to earn £25,000 + 10k OTE per annum. Customer Service Advisor benefits: Training is included to prepare you for this role Customer Service Advisor role: Calling potential customers to persuade them to use Apprenticeship services click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn £25,000 + 10k OTE per annum. Customer Service Advisor benefits: Training is included to prepare you for this role Customer Service Advisor role: Calling potential customers to persuade them to use Apprenticeship services click apply for full job details
Job Title: Customer Service Advisor Salary: Up to £24,000 per annum Location: St Albans Contract: Permanent Hours: Monday to Friday 09:00 - 17:30pm (37.5 hours per week) COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for over twenty years they boast a list of well-known clients who you would be working closely with. SKILLS REQUIRED Excellent customer service skills Excellent communications skills both written and verbal Strong attention to detail Ability to work well under pressure and enjoy being in a fast paced environment Competent with MS packages, mainly Word and Excel Experience working in the Financial Services Industry. RESPONSIBILITIES - Provided a superb service to your clients - mainly via telephone correspondence -Deal with a high volume of incoming queries. -Resolve customer complaints and escalate where necessary. -Run through security questions with all clients. - Compile reports for Team Leader. - Make amendments to policies and ensure new client information Is kept up to date. - Ensuring you are compliant at all times and adhere to all security measures. COMPANY BENEFITS On site parking provided 20 days' annual leave plus bank holiday (increase per year of service) Life Assurance Company pension scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Mar 28, 2024
Full time
Job Title: Customer Service Advisor Salary: Up to £24,000 per annum Location: St Albans Contract: Permanent Hours: Monday to Friday 09:00 - 17:30pm (37.5 hours per week) COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for over twenty years they boast a list of well-known clients who you would be working closely with. SKILLS REQUIRED Excellent customer service skills Excellent communications skills both written and verbal Strong attention to detail Ability to work well under pressure and enjoy being in a fast paced environment Competent with MS packages, mainly Word and Excel Experience working in the Financial Services Industry. RESPONSIBILITIES - Provided a superb service to your clients - mainly via telephone correspondence -Deal with a high volume of incoming queries. -Resolve customer complaints and escalate where necessary. -Run through security questions with all clients. - Compile reports for Team Leader. - Make amendments to policies and ensure new client information Is kept up to date. - Ensuring you are compliant at all times and adhere to all security measures. COMPANY BENEFITS On site parking provided 20 days' annual leave plus bank holiday (increase per year of service) Life Assurance Company pension scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints. Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint. Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation. Full training will be provided, however we are looking for individuals who already have either call centre or complaint handling experience. Our client is located in a central location with direct access to the train station and bus routes, however there is also onsite parking available. With immediate starts available, these positions are initially for six months, but could be longer for the right individual. Hourly Rates: £12 £14.00 per hour Weekly Pay Holiday Pay Nest Pension after 12 weeks Monthly incentives For more information apply today and one of our team will be contact. Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Mar 28, 2024
Seasonal
We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints. Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint. Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation. Full training will be provided, however we are looking for individuals who already have either call centre or complaint handling experience. Our client is located in a central location with direct access to the train station and bus routes, however there is also onsite parking available. With immediate starts available, these positions are initially for six months, but could be longer for the right individual. Hourly Rates: £12 £14.00 per hour Weekly Pay Holiday Pay Nest Pension after 12 weeks Monthly incentives For more information apply today and one of our team will be contact. Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and collaborative work environment? This company located in Marlow, is on the lookout for an enthusiastic and organised Customer Service Representative to join their team! About the Role: As a Customer Service Representative, you'll be the friendly face (or voice) representing our brand, ensuring our valued clients receive top-notch service. Your responsibilities will include: - Providing outstanding customer service, addressing inquiries and concerns promptly and professionally. - Managing day-to-day customer needs, ensuring their satisfaction with our services. - Efficiently and accurately processing and booking customer jobs. - Overseeing all aspects of assigned jobs, ensuring they meet our high-quality standards. - Maintaining and updating internal systems with relevant customer information. What We Offer: - A supportive and collaborative work environment where your contributions are valued. - Comprehensive training to equip you with the skills and knowledge needed to excel in your role. - Competitive salary and benefits package, with the opportunity for growth and advancement. - Regular working hours: Monday to Friday, 9:00 AM to 4:30 PM, providing a healthy work-life balance. If you possess the following qualities, we'd love to hear from you: - A genuine passion for delivering excellent customer service and exceeding customer expectations. - Strong organisational skills and a meticulous eye for detail to ensure tasks are completed accurately and efficiently. - A team player with a positive attitude, eager to collaborate and contribute to our success. - Proficiency in computer usage and a willingness to learn new software applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and collaborative work environment? This company located in Marlow, is on the lookout for an enthusiastic and organised Customer Service Representative to join their team! About the Role: As a Customer Service Representative, you'll be the friendly face (or voice) representing our brand, ensuring our valued clients receive top-notch service. Your responsibilities will include: - Providing outstanding customer service, addressing inquiries and concerns promptly and professionally. - Managing day-to-day customer needs, ensuring their satisfaction with our services. - Efficiently and accurately processing and booking customer jobs. - Overseeing all aspects of assigned jobs, ensuring they meet our high-quality standards. - Maintaining and updating internal systems with relevant customer information. What We Offer: - A supportive and collaborative work environment where your contributions are valued. - Comprehensive training to equip you with the skills and knowledge needed to excel in your role. - Competitive salary and benefits package, with the opportunity for growth and advancement. - Regular working hours: Monday to Friday, 9:00 AM to 4:30 PM, providing a healthy work-life balance. If you possess the following qualities, we'd love to hear from you: - A genuine passion for delivering excellent customer service and exceeding customer expectations. - Strong organisational skills and a meticulous eye for detail to ensure tasks are completed accurately and efficiently. - A team player with a positive attitude, eager to collaborate and contribute to our success. - Proficiency in computer usage and a willingness to learn new software applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Contractor
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Major Recruitment Oldbury
Smethwick, West Midlands
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
Mar 28, 2024
Seasonal
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
Are you are based in Manchester and want to work for the biggest name in Europes vehicle marketing industry? Are you looking to join your next Customer Service Advisor team that feels like a family who offer support in the workplace, hybrid working, plus extensive list of benefits for health, shopping, and car discounts? Then please apply! Your next employer is offering a competitive salary of GBP24,(phone number removed) dependant on experience. This is a full-time position, and some days in their office in Manchester is required. The office is recently refurbished, featuring a pool table, and break out rooms and much more. Discounts on car purchases, mental health support, discounts at Tesco and Asda plus so much more. This is a massive opportunity to join a nationally recognised company that is continuing to grow at a phenomenal rate What will you be doing as a Customer Service Advisor? Provide support for customers following their car purchase Process delivery and collection requests for the customers vehicles. Promote the range of services and sales to existing and new buyers Maintaining and updating customer details and records Liaise between internal departments and customers where required Processing online applications and email enquiries Maintain the highest level of customer service by delivering excellent resolutions to ensure customer satisfaction on every call. We are looking for a Customer Service Advisor with the following qualities? Customer service experience, from an office or contact centre background Professional communication and ability to work effectively with each customer query Ability to manage your time within a busy call environment Positive attitude, able to work part of a team Able to handle any difficult situations in a calmly and confidently. Some of the benefits you will get as joining the Customer Service Advisor team - Very competitive salary, GBP24,(phone number removed) dependant on your experience Shifts working between the hours of 8AM - 7PM You must be able to work 1 in 4 weekends and additional days off will be given during the week. Weekend work will always be home based. Hours mostly fall between 8.30-5.30 Monday-Friday with the occasional late, early and weekend shift GBP500 bonus after 6 month probation Additional quarterly bonus of 8% of your salary 25 days holiday plus bank holidays Laptop and equipment Employee assistance programme Access to hundreds of vouchers and discounts for shopping, groceries, cinema and much more Cycle to work scheme Free eye tests and voucher towards any glasses required Learning, training, and development opportunities - options to take NVQs, and other management training Pension scheme Free parking on site Access to discount schemes from 1-30% off the purchase of a new car from most manufactures. Some discount schemes are available to immediate family members too! Discounts for you, friends, and family to buy and sell cars at auctions If this sounds like a role you will LOVE, please send your CV We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 28, 2024
Full time
Are you are based in Manchester and want to work for the biggest name in Europes vehicle marketing industry? Are you looking to join your next Customer Service Advisor team that feels like a family who offer support in the workplace, hybrid working, plus extensive list of benefits for health, shopping, and car discounts? Then please apply! Your next employer is offering a competitive salary of GBP24,(phone number removed) dependant on experience. This is a full-time position, and some days in their office in Manchester is required. The office is recently refurbished, featuring a pool table, and break out rooms and much more. Discounts on car purchases, mental health support, discounts at Tesco and Asda plus so much more. This is a massive opportunity to join a nationally recognised company that is continuing to grow at a phenomenal rate What will you be doing as a Customer Service Advisor? Provide support for customers following their car purchase Process delivery and collection requests for the customers vehicles. Promote the range of services and sales to existing and new buyers Maintaining and updating customer details and records Liaise between internal departments and customers where required Processing online applications and email enquiries Maintain the highest level of customer service by delivering excellent resolutions to ensure customer satisfaction on every call. We are looking for a Customer Service Advisor with the following qualities? Customer service experience, from an office or contact centre background Professional communication and ability to work effectively with each customer query Ability to manage your time within a busy call environment Positive attitude, able to work part of a team Able to handle any difficult situations in a calmly and confidently. Some of the benefits you will get as joining the Customer Service Advisor team - Very competitive salary, GBP24,(phone number removed) dependant on your experience Shifts working between the hours of 8AM - 7PM You must be able to work 1 in 4 weekends and additional days off will be given during the week. Weekend work will always be home based. Hours mostly fall between 8.30-5.30 Monday-Friday with the occasional late, early and weekend shift GBP500 bonus after 6 month probation Additional quarterly bonus of 8% of your salary 25 days holiday plus bank holidays Laptop and equipment Employee assistance programme Access to hundreds of vouchers and discounts for shopping, groceries, cinema and much more Cycle to work scheme Free eye tests and voucher towards any glasses required Learning, training, and development opportunities - options to take NVQs, and other management training Pension scheme Free parking on site Access to discount schemes from 1-30% off the purchase of a new car from most manufactures. Some discount schemes are available to immediate family members too! Discounts for you, friends, and family to buy and sell cars at auctions If this sounds like a role you will LOVE, please send your CV We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Mar 28, 2024
Full time
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Are you looking for a Customer Service role without having to be on the phone the whole time? Do you fancy a role in which you don't have to be at your desk all the time? In this case, theFulfilment and Customer Support Assistant role that we have open would be the chance for you to make that dream come true. You'll be working for Giftpro, part of ClearCourse. Giftpro sells gift vouchers, event tickets, and products, it's a powerful eCommerce platform for hospitality businesses. Having said that, your role would be to pick up and pack gifts in the morning (that would be 75% of the job) and then deal with customer queries in the afternoon. When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you're ticking those boxes, then we'd love to welcome you. Here is a list of benefits you will have access to: Life Assurance and private medical cover with a cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid-working model with 25 days annual leave Day off on your birthday 24/7 employee assistance program including Peppy Health App Bike to Work Scheme Generous Recruitment referral scheme Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers A typical day would be to: Set up and run multiple voucher print runs each day Carry out the packing process of each postal order in a timely manner Franking of the daily post and running the end-of-day processes Responsible for ensuring all postal orders are dispatched on time and correctly Assist with the restocking of stationery and customer merchandise Assist with receiving, unpacking, and storing deliveries of stock Complete monthly stocktakes accurately and efficiently Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately Support customers with their queries in relation to our products in a timely and professional manner Prioritise, organize and shift focus to get the job done To learn and understand the operating systems/software that the company's products run on Look to upsell other ClearCourse products and services at every appropriate opportunity. Work with our customers to create gift voucher websites To succeed, you'll have previous experience in a customer service role. You can think on your feet, you're a quick learner, and can multitask. You are very organized and work methodically. Most importantly, you enjoy working on your own at a fast pace. This is an office-based role working 37.5 hours per week and you'll be based at our Lymington office Monday to Friday 9 am to 5:30 pm. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
Mar 28, 2024
Full time
Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Are you looking for a Customer Service role without having to be on the phone the whole time? Do you fancy a role in which you don't have to be at your desk all the time? In this case, theFulfilment and Customer Support Assistant role that we have open would be the chance for you to make that dream come true. You'll be working for Giftpro, part of ClearCourse. Giftpro sells gift vouchers, event tickets, and products, it's a powerful eCommerce platform for hospitality businesses. Having said that, your role would be to pick up and pack gifts in the morning (that would be 75% of the job) and then deal with customer queries in the afternoon. When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you're ticking those boxes, then we'd love to welcome you. Here is a list of benefits you will have access to: Life Assurance and private medical cover with a cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid-working model with 25 days annual leave Day off on your birthday 24/7 employee assistance program including Peppy Health App Bike to Work Scheme Generous Recruitment referral scheme Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers A typical day would be to: Set up and run multiple voucher print runs each day Carry out the packing process of each postal order in a timely manner Franking of the daily post and running the end-of-day processes Responsible for ensuring all postal orders are dispatched on time and correctly Assist with the restocking of stationery and customer merchandise Assist with receiving, unpacking, and storing deliveries of stock Complete monthly stocktakes accurately and efficiently Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately Support customers with their queries in relation to our products in a timely and professional manner Prioritise, organize and shift focus to get the job done To learn and understand the operating systems/software that the company's products run on Look to upsell other ClearCourse products and services at every appropriate opportunity. Work with our customers to create gift voucher websites To succeed, you'll have previous experience in a customer service role. You can think on your feet, you're a quick learner, and can multitask. You are very organized and work methodically. Most importantly, you enjoy working on your own at a fast pace. This is an office-based role working 37.5 hours per week and you'll be based at our Lymington office Monday to Friday 9 am to 5:30 pm. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Mar 28, 2024
Full time
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP