As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 18, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
Apr 18, 2024
Full time
About The Role Team - Customer Service Division, Member Care Working Pattern - We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus - We offer a salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance - 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you
TOTAL TECHNOLOGY (ENGINEERING) LIMITED
Broxburn, West Lothian
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
Apr 18, 2024
Full time
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
Apr 18, 2024
Full time
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 18, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
New job opportunity for a Customer Retension Advisor in Bristol Your new company The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information . Your new role As a Customer Retention Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard. Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team! This is a full-time, permanent role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 19:00, Saturday and Sunday 09:00 - 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week What you'll get in return Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. What you will be doing Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members Effectively engage with members who are renewing their membership with us Reviewing their Customer memberships and promoting our differences versus competitors Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities. Recording member data and requests in an accurate manner using RAC systems We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
New job opportunity for a Customer Retension Advisor in Bristol Your new company The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information . Your new role As a Customer Retention Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard. Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team! This is a full-time, permanent role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 19:00, Saturday and Sunday 09:00 - 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week What you'll get in return Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. What you will be doing Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members Effectively engage with members who are renewing their membership with us Reviewing their Customer memberships and promoting our differences versus competitors Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities. Recording member data and requests in an accurate manner using RAC systems We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team! Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family - the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true. As part of our Holiday Home Sales Team, you will Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support. Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes. Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: An industry leading base Salary Plus Commission - OTE 50K plus! Experience and Qualifications You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is - An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences. - A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role. - Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients. - Full valid UK Driving License (beneficial but not essential). Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Apr 18, 2024
Full time
Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team! Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family - the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true. As part of our Holiday Home Sales Team, you will Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support. Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes. Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: An industry leading base Salary Plus Commission - OTE 50K plus! Experience and Qualifications You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is - An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences. - A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role. - Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients. - Full valid UK Driving License (beneficial but not essential). Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Apr 18, 2024
Full time
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Job Description Slater Hogg & Howison Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Glenrothes. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor Competitive Salary OTE £35k Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS00917
Apr 18, 2024
Full time
Job Description Slater Hogg & Howison Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Glenrothes. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor Competitive Salary OTE £35k Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS00917
Job Description Business Development Team Manager Hybrid 1-2 days working from home and remaining days on-site Must be commutable to our Tamworth contact centre. £31,500 per annum OTE £50,000 We are currently recruiting a for an Office based Team Manager to join the Desk Based New Business BDM team in our Tamworth Contact Centre. As a Brakes Team Manager you'll be responsible for leading and motivating a team of New Business Development Managers. You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective communication across their team. What you'll be doing: Responsible for the direct management and motivation of between 12-15 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential. Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals. The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics. What we are looking for: Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity. Confident, self-motivated, positive attitude with a strong commercial acumen A customer centric approach to business in all dealing with customers, peers, staff and suppliers Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Above all you will be on a mission to deliver the best solution and best experience to your customers - both internal and external. You will get; A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Apply Now!
Apr 18, 2024
Full time
Job Description Business Development Team Manager Hybrid 1-2 days working from home and remaining days on-site Must be commutable to our Tamworth contact centre. £31,500 per annum OTE £50,000 We are currently recruiting a for an Office based Team Manager to join the Desk Based New Business BDM team in our Tamworth Contact Centre. As a Brakes Team Manager you'll be responsible for leading and motivating a team of New Business Development Managers. You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective communication across their team. What you'll be doing: Responsible for the direct management and motivation of between 12-15 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential. Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals. The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics. What we are looking for: Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity. Confident, self-motivated, positive attitude with a strong commercial acumen A customer centric approach to business in all dealing with customers, peers, staff and suppliers Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Above all you will be on a mission to deliver the best solution and best experience to your customers - both internal and external. You will get; A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Apply Now!
Internal Sales Executive - Cirencester Office (hybrid working after probation) 22000- 25000 + Bonus + Benefits IT Solutions Provider are looking for an Internal Sales Executive looking to break into the IT sector and develop a career selling a range of IT technology to business partners across the UK. Primarily telephone based you will receive full training, so the main focus will be on identifying applicants with the right drive, determination and sales ambition. To apply the following background is considered suitable Educated to degree level or similar OR previous experience working in a sales environment Telephone sales beneficial Full driving licence or be able to commute to the Cirencester area. Excellent communication skills Experience working towards sales targets and deadlines beneficial. The Internal Sales Executive will join an existing team and will have a client list of potential customers to target. A full benefits package is offered including an uncapped commission scheme and once established the opportunity to be remote based 2 days a week. For more information please email Nick Lewis with a copy of your CV. Commutable locations - Stroud, Swindon, Bibury, Malmesbury, Tetbury, Gloucester, Cheltenham. Similar job titles - Sales Executive, Account Manager, Account Executive, Sales Advisor, Telesales, Telemarketer
Apr 18, 2024
Full time
Internal Sales Executive - Cirencester Office (hybrid working after probation) 22000- 25000 + Bonus + Benefits IT Solutions Provider are looking for an Internal Sales Executive looking to break into the IT sector and develop a career selling a range of IT technology to business partners across the UK. Primarily telephone based you will receive full training, so the main focus will be on identifying applicants with the right drive, determination and sales ambition. To apply the following background is considered suitable Educated to degree level or similar OR previous experience working in a sales environment Telephone sales beneficial Full driving licence or be able to commute to the Cirencester area. Excellent communication skills Experience working towards sales targets and deadlines beneficial. The Internal Sales Executive will join an existing team and will have a client list of potential customers to target. A full benefits package is offered including an uncapped commission scheme and once established the opportunity to be remote based 2 days a week. For more information please email Nick Lewis with a copy of your CV. Commutable locations - Stroud, Swindon, Bibury, Malmesbury, Tetbury, Gloucester, Cheltenham. Similar job titles - Sales Executive, Account Manager, Account Executive, Sales Advisor, Telesales, Telemarketer
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 18, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
Apr 18, 2024
Full time
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 17, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Apr 17, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Apr 17, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Theo Jones Recruitment Limited
Hemel Hempstead, Hertfordshire
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Apr 17, 2024
Full time
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen