As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
Apr 18, 2024
Full time
As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
General Manager (Engineering Services) £70,000 - £80,000 + Private Medical + Enhanced Pension + Bonus + Hybrid + Pay and Roll Progression Horsham Are you a General Manager from a utilities & maintenance background with the ability to operate at both strategic and operational levels, looking for the opportunity to sculpt and evolve maintenance sales plans within a industry renowned specialist company click apply for full job details
Apr 18, 2024
Full time
General Manager (Engineering Services) £70,000 - £80,000 + Private Medical + Enhanced Pension + Bonus + Hybrid + Pay and Roll Progression Horsham Are you a General Manager from a utilities & maintenance background with the ability to operate at both strategic and operational levels, looking for the opportunity to sculpt and evolve maintenance sales plans within a industry renowned specialist company click apply for full job details
Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Used Car Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Used Car Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Maidenhead have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Used Car Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Used Car Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £50,000, you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 18, 2024
Full time
Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Used Car Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Used Car Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Maidenhead have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Used Car Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Used Car Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £50,000, you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
Apr 18, 2024
Full time
As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
Job Title: Operations Executive Salary: £24,000 part-time salary (£28,125 full-time equivalent) Contract: Fixed term for 10 months Working hours: 32 hours per week, Monday to Friday flexible between 8am and 6pm Location: Oxford (The Old Music Hall, 106-108 Cowley Road, Oxford, OX4 1JE) Start date: May The Post As Operations Executive, your responsibilities will include, but not limited to: Tenant Administration Assisting the Operations Manager with a range of tenant administration, including: Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates Maintaining and updating templates of leases and licences Keeping tenants' electronic and paper records up-to-date Dealing with tenants' administrative queries Maintenance of building plans Issuing consents to sub-letting Preparing and maintaining procedure documents for tenant administrative processes Drafting terms within leases and licences, which are outside of the standard templates Assisting with non-financial aspects of the rent review process Coordinating the process for annual lease and licence renewals Development of Company's electronic Information system (Re-Leased) Assisting the Operations Manager with the development and implementation of the Re-Leased system Designing reports Assisting staff with importing / exporting data, producing reports Central purchasing contracts Mobile phones Lialse with the IT Manager for ordering new phones within policy Allocation of SIM cards Check invoices from suppliers are accurate and investigate unusual costs Utilities Liaise with property managers to obtain readings to update their utility spreadsheets Communicate with suppliers to ensure accurate billing Checking utility usage invoices and investigating unusual costs Other central contracts (photocopiers and sanitary bins) Dealing with annual contract renewals and obtaining best prices Liaising with Property Managers on requirements Approving invoices Maintaining electronic records of contracts Environmental Data Collection Liaise with property managers to obtain annual waste and Fgas data Maintain and update the waste and Fgas spreadsheets Supporting the Operations Executive with business rates administration Becoming familiar with business rates rules and practices Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged Identifying the most appropriate business rates treatment for new units/buildings Approving business rates invoices Notifying local authorities of changes of occupier and sorting out errors in billing Liaising with the Valuation Office over valuations and splitting of properties, as required Dealing with business rates queries from colleagues and tenants General duties General admin support to the department Drafting some communication materials Filing and any other administrative tasks as required Assist the Operations team in providing and delivering information to colleagues on roles and procedures Other responsibilities Working within the company's procedures and policies Working to improve the company's social and environmental objectives Other duties commensurate with the post Attendance at company-wide events, including the staff conference, company training, etc. Person Specification The successful candidate will: Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible Have strong analytical skills Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time Be able to act quickly and effectively and use initiative Have excellent oral and written communication skills in English, including the ability to communicate with customers on administrative details politely and effectively Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel Have a proven ability to be confidential Be skilled at using Microsoft software, especially Outlook, Word and Excel Have an aptitude for using databases Be committed to social and environmental issues Be considerate and comfortable working in a large, open-plan office. Contractual Details This is a fixed-term contract with a three-month probationary period. The post is part-time working 32 hours a week, Monday to Friday. The working hours will be between 8am and 6pm and are flexible according to business needs. The salary is £24,000 pro rata (£28,125 full-time equivalent). The role is based in Oxford (The Old Music Hall, 106-108 Cowley Road, Oxford, OX4 1JE). Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits. Click Apply to be emailed information about how to complete your application.
Apr 18, 2024
Full time
Job Title: Operations Executive Salary: £24,000 part-time salary (£28,125 full-time equivalent) Contract: Fixed term for 10 months Working hours: 32 hours per week, Monday to Friday flexible between 8am and 6pm Location: Oxford (The Old Music Hall, 106-108 Cowley Road, Oxford, OX4 1JE) Start date: May The Post As Operations Executive, your responsibilities will include, but not limited to: Tenant Administration Assisting the Operations Manager with a range of tenant administration, including: Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates Maintaining and updating templates of leases and licences Keeping tenants' electronic and paper records up-to-date Dealing with tenants' administrative queries Maintenance of building plans Issuing consents to sub-letting Preparing and maintaining procedure documents for tenant administrative processes Drafting terms within leases and licences, which are outside of the standard templates Assisting with non-financial aspects of the rent review process Coordinating the process for annual lease and licence renewals Development of Company's electronic Information system (Re-Leased) Assisting the Operations Manager with the development and implementation of the Re-Leased system Designing reports Assisting staff with importing / exporting data, producing reports Central purchasing contracts Mobile phones Lialse with the IT Manager for ordering new phones within policy Allocation of SIM cards Check invoices from suppliers are accurate and investigate unusual costs Utilities Liaise with property managers to obtain readings to update their utility spreadsheets Communicate with suppliers to ensure accurate billing Checking utility usage invoices and investigating unusual costs Other central contracts (photocopiers and sanitary bins) Dealing with annual contract renewals and obtaining best prices Liaising with Property Managers on requirements Approving invoices Maintaining electronic records of contracts Environmental Data Collection Liaise with property managers to obtain annual waste and Fgas data Maintain and update the waste and Fgas spreadsheets Supporting the Operations Executive with business rates administration Becoming familiar with business rates rules and practices Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged Identifying the most appropriate business rates treatment for new units/buildings Approving business rates invoices Notifying local authorities of changes of occupier and sorting out errors in billing Liaising with the Valuation Office over valuations and splitting of properties, as required Dealing with business rates queries from colleagues and tenants General duties General admin support to the department Drafting some communication materials Filing and any other administrative tasks as required Assist the Operations team in providing and delivering information to colleagues on roles and procedures Other responsibilities Working within the company's procedures and policies Working to improve the company's social and environmental objectives Other duties commensurate with the post Attendance at company-wide events, including the staff conference, company training, etc. Person Specification The successful candidate will: Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible Have strong analytical skills Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time Be able to act quickly and effectively and use initiative Have excellent oral and written communication skills in English, including the ability to communicate with customers on administrative details politely and effectively Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel Have a proven ability to be confidential Be skilled at using Microsoft software, especially Outlook, Word and Excel Have an aptitude for using databases Be committed to social and environmental issues Be considerate and comfortable working in a large, open-plan office. Contractual Details This is a fixed-term contract with a three-month probationary period. The post is part-time working 32 hours a week, Monday to Friday. The working hours will be between 8am and 6pm and are flexible according to business needs. The salary is £24,000 pro rata (£28,125 full-time equivalent). The role is based in Oxford (The Old Music Hall, 106-108 Cowley Road, Oxford, OX4 1JE). Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits. Click Apply to be emailed information about how to complete your application.
Life on the team We are now looking for an Inside Sales Senior Programme Lead, to join our (Operational Business Support & Development) OBSD team. The OBSD team are responsible for delivering education, training, and development alongside business advisory services for our Group Technology Sourcing (GTS) operational teams click apply for full job details
Apr 18, 2024
Full time
Life on the team We are now looking for an Inside Sales Senior Programme Lead, to join our (Operational Business Support & Development) OBSD team. The OBSD team are responsible for delivering education, training, and development alongside business advisory services for our Group Technology Sourcing (GTS) operational teams click apply for full job details
Hours: 37.5 hours per week Monday to Friday Location: Field Based Role Overview Our client, one of the world s largest credit card providers, partners with Service Innovation Group to fulfil a key field sales and marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across the UK and Europe. We re looking for passionate and dedicated Field Sales Executives to visit retail stores across a designated territory as part of the merchant engagement program. Your focus in the visits will be to promote the key features and benefits of working with our client, ensure that their payment terminal is working correctly, the placement of point of sales materials and activating campaigns designed to support and grow small businesses by increasing customer footfall, frequency of visit and sales. If you have strong communication skills, the confidence to build relationship and have a natural ability to communicate with people at all levels, we want to hear from you! Responsibilities - Building positive relationships with retailers to help us deliver our clients objectives. - Effectively communicate with store staff the purpose of your call. - Sell / Promote the key features and benefits of our clients services, manage objections, secure agreement to accept. - Complete Terminal Tests to ensure the retailer is able to accept payment. - Ensure all point-of-sale items are effectively displayed to maximise consumer brand awareness. - Activate promotional campaigns by securing the support of your Retailers. - Work to agreed targets set by Service Innovation Group Experience & Skills - Experience of working within retail environments or managing a territory across multiple locations is beneficial but not essential. - An ability to manage multiple objectives across different projects at the same time. - Excellent communication and outstanding organisational skills. - Competent in MS Office (Excel, PowerPoint, Databases) - Able to manage your own time effectively and be a self-starter. - Ability to prioritise work effectively to meet different business requirements. - Works well in a team and provides support to others. - Business development skills and sales experience. - Strong communication, negotiation, influencing and planning skills. - Proven record of demonstrating initiative & delivering results - Full UK Drivers Licence. Must have a full driving licence and access to a vehicle. What we offer in return 28 days annual leave including bank holidays. Additional holiday for long service. Buy/Sell Holiday. Life assurance 4x your annual salary. Employee assistance program including free and confidential 24/7 GP services. Monthly Wellbeing Allowance. Electric Car Scheme. Flexible working. Training opportunities for personal development through Smart Learn. Paid volunteering days. D&I Statement At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success! Why work for SIG? For over 40 years Service Innovation Group have provided best in class field marketing solutions for some of the world s biggest brands. With 500+ employees in the UK and over 40,000 across Europe, we are Europe s number one outsource people management and consultancy agency. Supported by the very latest inhouse technology, our experts from all over the world deliver tailor made field solutions for our clients. We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year. We are also verified by the Safe Contractor, another accreditation we are extremely proud of. Your journey with us begins with great relationships built by our people - that s why our employee partnerships average 7 years or more, something we are immensely proud of. At SIG we don t just look after our customers we look after each other. We understand that everyone has a lot going on and we do our best to support the health and wellbeing of each other. Our people are our business and we put our people first above all else.
Apr 18, 2024
Full time
Hours: 37.5 hours per week Monday to Friday Location: Field Based Role Overview Our client, one of the world s largest credit card providers, partners with Service Innovation Group to fulfil a key field sales and marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across the UK and Europe. We re looking for passionate and dedicated Field Sales Executives to visit retail stores across a designated territory as part of the merchant engagement program. Your focus in the visits will be to promote the key features and benefits of working with our client, ensure that their payment terminal is working correctly, the placement of point of sales materials and activating campaigns designed to support and grow small businesses by increasing customer footfall, frequency of visit and sales. If you have strong communication skills, the confidence to build relationship and have a natural ability to communicate with people at all levels, we want to hear from you! Responsibilities - Building positive relationships with retailers to help us deliver our clients objectives. - Effectively communicate with store staff the purpose of your call. - Sell / Promote the key features and benefits of our clients services, manage objections, secure agreement to accept. - Complete Terminal Tests to ensure the retailer is able to accept payment. - Ensure all point-of-sale items are effectively displayed to maximise consumer brand awareness. - Activate promotional campaigns by securing the support of your Retailers. - Work to agreed targets set by Service Innovation Group Experience & Skills - Experience of working within retail environments or managing a territory across multiple locations is beneficial but not essential. - An ability to manage multiple objectives across different projects at the same time. - Excellent communication and outstanding organisational skills. - Competent in MS Office (Excel, PowerPoint, Databases) - Able to manage your own time effectively and be a self-starter. - Ability to prioritise work effectively to meet different business requirements. - Works well in a team and provides support to others. - Business development skills and sales experience. - Strong communication, negotiation, influencing and planning skills. - Proven record of demonstrating initiative & delivering results - Full UK Drivers Licence. Must have a full driving licence and access to a vehicle. What we offer in return 28 days annual leave including bank holidays. Additional holiday for long service. Buy/Sell Holiday. Life assurance 4x your annual salary. Employee assistance program including free and confidential 24/7 GP services. Monthly Wellbeing Allowance. Electric Car Scheme. Flexible working. Training opportunities for personal development through Smart Learn. Paid volunteering days. D&I Statement At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success! Why work for SIG? For over 40 years Service Innovation Group have provided best in class field marketing solutions for some of the world s biggest brands. With 500+ employees in the UK and over 40,000 across Europe, we are Europe s number one outsource people management and consultancy agency. Supported by the very latest inhouse technology, our experts from all over the world deliver tailor made field solutions for our clients. We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year. We are also verified by the Safe Contractor, another accreditation we are extremely proud of. Your journey with us begins with great relationships built by our people - that s why our employee partnerships average 7 years or more, something we are immensely proud of. At SIG we don t just look after our customers we look after each other. We understand that everyone has a lot going on and we do our best to support the health and wellbeing of each other. Our people are our business and we put our people first above all else.
As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
Apr 18, 2024
Full time
As a self-employed Field Sales Executive, youll be your own boss and have the opportunity to earn £60-80k per annum. Youll meet customers in their homes to demonstrate mobility scooters and help them choose the product that best meets their needs. As a crucial part of a market-leading company, youll get all the equipment you need plus an unrivalled support package click apply for full job details
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Apr 18, 2024
Full time
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Are you someone who thrives on providing exceptional customer service and is eager to advance in your career? Look no further! Restore Harrow Green invites you to embark on an exciting journey as a Client Engagement Executive at our new office located in Wallingford, Oxford. At Restore Harrow Green, we are dedicated to delivering top-notch service to our valued clients, and we are seeking a passionate individual to join our team. As a Client Engagement Executive, you will play a pivotal role in ensuring that our customers experience a seamless journey from start to finish. Your primary responsibility will be to guarantee that our clients are kept informed and satisfied every step of the way. RESPONSIBILITIES Providing high quality customer service, ensuring that they are well represented and that their journey with us is seamless Proactively update clients on the progress of their projects, providing reassurance and building strong relationships Coordinate and manage client interactions to ensure smooth communication and resolution of any issues Collaborate with internal teams including the operations team to deliver exceptional service and exceed client expectations Sales and systems administration ABOUT YOU Passionate about providing a high level of customer service and enjoys dealing with a variety of people Experience with internal and external stakeholder engagement and management Excellent communication skills, both verbal and written Strong administration skills Ability to thrive in a fast-paced environment and adapt to changing priorities A desire to learn and grow within the role As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Apr 18, 2024
Full time
Are you someone who thrives on providing exceptional customer service and is eager to advance in your career? Look no further! Restore Harrow Green invites you to embark on an exciting journey as a Client Engagement Executive at our new office located in Wallingford, Oxford. At Restore Harrow Green, we are dedicated to delivering top-notch service to our valued clients, and we are seeking a passionate individual to join our team. As a Client Engagement Executive, you will play a pivotal role in ensuring that our customers experience a seamless journey from start to finish. Your primary responsibility will be to guarantee that our clients are kept informed and satisfied every step of the way. RESPONSIBILITIES Providing high quality customer service, ensuring that they are well represented and that their journey with us is seamless Proactively update clients on the progress of their projects, providing reassurance and building strong relationships Coordinate and manage client interactions to ensure smooth communication and resolution of any issues Collaborate with internal teams including the operations team to deliver exceptional service and exceed client expectations Sales and systems administration ABOUT YOU Passionate about providing a high level of customer service and enjoys dealing with a variety of people Experience with internal and external stakeholder engagement and management Excellent communication skills, both verbal and written Strong administration skills Ability to thrive in a fast-paced environment and adapt to changing priorities A desire to learn and grow within the role As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Summary Are you genuinely Passionate about providing a 5 Customer experience. If so, we have an exciting opportunity for a Full Time Sales Executive to join our sales team. The role is a varied role with the main responsibility to provide customer-centric sales advice and support whilst working towards sales targets in accordance with company sales forecasts and administration of the sales process, click apply for full job details
Apr 18, 2024
Full time
Summary Are you genuinely Passionate about providing a 5 Customer experience. If so, we have an exciting opportunity for a Full Time Sales Executive to join our sales team. The role is a varied role with the main responsibility to provide customer-centric sales advice and support whilst working towards sales targets in accordance with company sales forecasts and administration of the sales process, click apply for full job details
Job Title: Customer Account Agent / Collections Assistant Location: Guildford Salary: 20,000 - 24,000 per annum, depending on experience Job Type: Full time, Permanent Guildways is a forward-thinking and innovative debt collection business that has the ability to collect debts around the world. Guildways operates at a fast pace dealing with thousands of cases every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed. About the Role: A customer account agent is required to join our fast-growing business that provides a fast and effective national and international debt recovery service to our clients. Guildways (a trading name of Lovetts) are looking for a focused individual to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence. The Candidate: The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case. Key Objectives: Assisting in increasing clients' recoveries year on year Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services Key Skills: Good written and oral communication skills Telephone skills IT and Math literate Negotiation skills Accurate record keeping Recording contemporaneous notes Target driven Ability to handle large workloads and high volumes of cases. Problem solving Team worker Ability to organise and prioritise work Benefits: Quarterly bonus Regular staff events Employee benefit programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Customer Account Agent / Collections Assistant Location: Guildford Salary: 20,000 - 24,000 per annum, depending on experience Job Type: Full time, Permanent Guildways is a forward-thinking and innovative debt collection business that has the ability to collect debts around the world. Guildways operates at a fast pace dealing with thousands of cases every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed. About the Role: A customer account agent is required to join our fast-growing business that provides a fast and effective national and international debt recovery service to our clients. Guildways (a trading name of Lovetts) are looking for a focused individual to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence. The Candidate: The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case. Key Objectives: Assisting in increasing clients' recoveries year on year Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services Key Skills: Good written and oral communication skills Telephone skills IT and Math literate Negotiation skills Accurate record keeping Recording contemporaneous notes Target driven Ability to handle large workloads and high volumes of cases. Problem solving Team worker Ability to organise and prioritise work Benefits: Quarterly bonus Regular staff events Employee benefit programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support may also be considered for this role.
Monday - FridayTemp - Perm My client is seeking a professional and enthusiastic individual to work within their prestigious offices showroom based in Cheltenham. This is an exciting opportunity for someone to utilise their strong customer service and communication skills. To be considered for this role you will need some commercial experience within an admin/ customer service role. The Role: Be the first point of contact for all walk-in customers Assist the brand manager Nurture relationships with customers Develop a comprehensive understanding of the brand Allocating sales leads to Sales Executives Complete daily reports Complete all administrative tasks The Candidate: Prior experience using systems and general administration is essential. Have outstanding customer service experience Strong attention to detail Excellent communication skills - both written and verbal Confident user of Microsoft packages Please contact Wiktoria at i2i Recruitment for IMMEDIATE consideration! We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
Apr 18, 2024
Full time
Monday - FridayTemp - Perm My client is seeking a professional and enthusiastic individual to work within their prestigious offices showroom based in Cheltenham. This is an exciting opportunity for someone to utilise their strong customer service and communication skills. To be considered for this role you will need some commercial experience within an admin/ customer service role. The Role: Be the first point of contact for all walk-in customers Assist the brand manager Nurture relationships with customers Develop a comprehensive understanding of the brand Allocating sales leads to Sales Executives Complete daily reports Complete all administrative tasks The Candidate: Prior experience using systems and general administration is essential. Have outstanding customer service experience Strong attention to detail Excellent communication skills - both written and verbal Confident user of Microsoft packages Please contact Wiktoria at i2i Recruitment for IMMEDIATE consideration! We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
Job Title: Sales Person - Concrete Job Type: Permanent, Full-time Salary: £25,000 - £40,000 per annum My client is one of the UK's leading concrete suppliers, providing commercial and domestic solutions throughout London, Surrey & Surrounding counties. They are looking for an enthusiastic independent individual to work within a fast paced environment click apply for full job details
Apr 18, 2024
Full time
Job Title: Sales Person - Concrete Job Type: Permanent, Full-time Salary: £25,000 - £40,000 per annum My client is one of the UK's leading concrete suppliers, providing commercial and domestic solutions throughout London, Surrey & Surrounding counties. They are looking for an enthusiastic independent individual to work within a fast paced environment click apply for full job details
Facilities Administrator Location: Birmingham, City Centre Salary: £22,000-25,000 FULL-TIME IN THE OFFICE BCR/OO/10951 Bell Cornwall Recruitment are pleased to present a new role for a Facilities Administrator. Our client is a full services prestigious law firm searching for a professional individual ready to join their administration team. Key responsibilities include but are not limited to: Carry out daily checklists to ensure the smooth running of the business Reporting and logging faulty equipment to the correct supplier Liaising with third-party suppliers and receive delivery when needed Assisting suppliers when needed to deal with year-end reports invoicing by taking meter readings Providing basic IT support when required Maintaining the stationary room by completing audits and ordering office supplies when needed Supporting the business administrator to produce monthly invoices Partake in quarterly health and safety risk assessments and see things through to completion Assisting the Business Administrator with biannual fire evacuation drills Preparing the annual health and safety pack Logging and documenting all health and safety activities for annual audits and invoices Completing training such as first aid and fire marshal courses when necessary Covering the reception desk when needed and manning the telephone Being the front of house for internal events and conferences The successful candidate: Excellent customer service skills to build relationships Has worked in a similar office environment Educated to GCSE level Minimum experience of 2 years administration Knowledge and experience of Microsoft Office including Excel and Word Great literacy and numeracy skills Ability to work independently and manage own workload Excellent time management skills to meet deadlines Ability to handle sensitive data with confidentiality If you are an experienced Facilities Administrator looking for your next successful position, this may be for you. Please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 18, 2024
Full time
Facilities Administrator Location: Birmingham, City Centre Salary: £22,000-25,000 FULL-TIME IN THE OFFICE BCR/OO/10951 Bell Cornwall Recruitment are pleased to present a new role for a Facilities Administrator. Our client is a full services prestigious law firm searching for a professional individual ready to join their administration team. Key responsibilities include but are not limited to: Carry out daily checklists to ensure the smooth running of the business Reporting and logging faulty equipment to the correct supplier Liaising with third-party suppliers and receive delivery when needed Assisting suppliers when needed to deal with year-end reports invoicing by taking meter readings Providing basic IT support when required Maintaining the stationary room by completing audits and ordering office supplies when needed Supporting the business administrator to produce monthly invoices Partake in quarterly health and safety risk assessments and see things through to completion Assisting the Business Administrator with biannual fire evacuation drills Preparing the annual health and safety pack Logging and documenting all health and safety activities for annual audits and invoices Completing training such as first aid and fire marshal courses when necessary Covering the reception desk when needed and manning the telephone Being the front of house for internal events and conferences The successful candidate: Excellent customer service skills to build relationships Has worked in a similar office environment Educated to GCSE level Minimum experience of 2 years administration Knowledge and experience of Microsoft Office including Excel and Word Great literacy and numeracy skills Ability to work independently and manage own workload Excellent time management skills to meet deadlines Ability to handle sensitive data with confidentiality If you are an experienced Facilities Administrator looking for your next successful position, this may be for you. Please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Sytner Group are excited to offer Permanent New and Used Car Sales Executive roles with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Land Rover Sheffield have an exciting opportunities available for individuals who come from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £55,010 , you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. All successful applicants will receive details around dates and times once the role has closed. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 18, 2024
Full time
Sytner Group are excited to offer Permanent New and Used Car Sales Executive roles with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it's crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Land Rover Sheffield have an exciting opportunities available for individuals who come from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £55,010 , you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. All successful applicants will receive details around dates and times once the role has closed. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
INTERNAL SALES EXECUTIVE Working Hours: Monday - Friday 8:30am to 5pm (37.5 hours per week) Salary: £25,000 - £28,000 per year depending on experience = bonus If you are a successful sales professional who is used to providing a smooth and efficient service to customers, whilst being able to identify and maximise every sales opportunity then this is the role for you! This is a full-time, permanent pos click apply for full job details
Apr 18, 2024
Full time
INTERNAL SALES EXECUTIVE Working Hours: Monday - Friday 8:30am to 5pm (37.5 hours per week) Salary: £25,000 - £28,000 per year depending on experience = bonus If you are a successful sales professional who is used to providing a smooth and efficient service to customers, whilst being able to identify and maximise every sales opportunity then this is the role for you! This is a full-time, permanent pos click apply for full job details
A new Depot Sales Manager opportunity based from our clients DEPOT in GRIMSBY covering the HU, DN and parts of LN POSTCODE areas incorporating all of the GRIMSBY, HULL, GOOLE and the surrounding EAST YORKSHIRE and NORTH LINCOLNSHIRE area has arisen to work for our client who are a leading Courier and Parcel delivery business focussing on next-day or scheduled courier deliveries click apply for full job details
Apr 18, 2024
Full time
A new Depot Sales Manager opportunity based from our clients DEPOT in GRIMSBY covering the HU, DN and parts of LN POSTCODE areas incorporating all of the GRIMSBY, HULL, GOOLE and the surrounding EAST YORKSHIRE and NORTH LINCOLNSHIRE area has arisen to work for our client who are a leading Courier and Parcel delivery business focussing on next-day or scheduled courier deliveries click apply for full job details
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 18, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
This is an ideal role for an Events Enthusiast looking for marketing & events exposure? You will plan, prepare, promote and execute digital and in-person events! We are currently seeking to appoint an Events and Marketing Executive to join a growing and fast-paced marketing team, working in vibrant offices in Blackfriars, London. With fantastic office perks, we're the perfect place for high achievers to grow and thrive. The role will play a key part in the business's growth plans and the ideal candidate will have the desire to work in a supportive environment where a driven personality will succeed. They should strive to continually improve results and be able to thrive in a friendly working environment with a desire to share new ideas and work hard towards common goals. We're looking for a hard-working and self-motivated person keen to kick start their career in marketing and events! Day To Day Responsibilities: Directly support our Head of Events, growing our events business via webinars and events meeting business set KPI's Coordinating business webinars and event projects, end to end, maximising the return from any event related activity. This may mean attending events outside of working hours. Create marketing plans, alongside Lead Marketing and Events Executive and execute in line with business objectives and Supporting the creative team from time to time with producing PowerPoint presentations Work alongside the wider marketing team, partnerships, involving their expertise where necessary, ensuring that any deadlines are supported and adhered to Assist in the design and implementation or targeted marketing campaigns to capture new clients and expand existing business. This includes collating the campaign data for subsequent analysis Assists in external PR communications using press releases, web presence and social media Assists with software such as Marketo and Mailchimp developing weekly customer newsletters and a variety of email communication Provides ongoing project management and event logistics support and podcasts Assist the wider Marketing team with key projects when needed Manage branded merchandise, monitoring stock, placing new orders and shipping when required, working with the marketing team to ensure consistent use of branding Coordinate internal communication or marketing activities and events Assisting with administrative tasks such as event admin inbox Support with sales force Key Skills/ Abilities: Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines. Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation. Customer Focus - Understands who the main customers are and the required standard of service. Basic understanding of marketing. Commercial awareness - Understands own job role and does this well to help business succeed. Teamwork / Building - Commitment to team initiatives and goals and to work with team members. Numerical analysis - Ability to analyse, organise and present numerical data e.g., financial, and statistical. Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. Initiative - Originated action and ability to establish efficiently an appropriate course of action. Accountability - ability to problem - solve under pressure with audiences of around (Apply online only) people per webinar, being the person responsible for solving any technical or joining issue (phone number removed)CCR6 INDLON
Apr 18, 2024
Full time
This is an ideal role for an Events Enthusiast looking for marketing & events exposure? You will plan, prepare, promote and execute digital and in-person events! We are currently seeking to appoint an Events and Marketing Executive to join a growing and fast-paced marketing team, working in vibrant offices in Blackfriars, London. With fantastic office perks, we're the perfect place for high achievers to grow and thrive. The role will play a key part in the business's growth plans and the ideal candidate will have the desire to work in a supportive environment where a driven personality will succeed. They should strive to continually improve results and be able to thrive in a friendly working environment with a desire to share new ideas and work hard towards common goals. We're looking for a hard-working and self-motivated person keen to kick start their career in marketing and events! Day To Day Responsibilities: Directly support our Head of Events, growing our events business via webinars and events meeting business set KPI's Coordinating business webinars and event projects, end to end, maximising the return from any event related activity. This may mean attending events outside of working hours. Create marketing plans, alongside Lead Marketing and Events Executive and execute in line with business objectives and Supporting the creative team from time to time with producing PowerPoint presentations Work alongside the wider marketing team, partnerships, involving their expertise where necessary, ensuring that any deadlines are supported and adhered to Assist in the design and implementation or targeted marketing campaigns to capture new clients and expand existing business. This includes collating the campaign data for subsequent analysis Assists in external PR communications using press releases, web presence and social media Assists with software such as Marketo and Mailchimp developing weekly customer newsletters and a variety of email communication Provides ongoing project management and event logistics support and podcasts Assist the wider Marketing team with key projects when needed Manage branded merchandise, monitoring stock, placing new orders and shipping when required, working with the marketing team to ensure consistent use of branding Coordinate internal communication or marketing activities and events Assisting with administrative tasks such as event admin inbox Support with sales force Key Skills/ Abilities: Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines. Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation. Customer Focus - Understands who the main customers are and the required standard of service. Basic understanding of marketing. Commercial awareness - Understands own job role and does this well to help business succeed. Teamwork / Building - Commitment to team initiatives and goals and to work with team members. Numerical analysis - Ability to analyse, organise and present numerical data e.g., financial, and statistical. Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. Initiative - Originated action and ability to establish efficiently an appropriate course of action. Accountability - ability to problem - solve under pressure with audiences of around (Apply online only) people per webinar, being the person responsible for solving any technical or joining issue (phone number removed)CCR6 INDLON