Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Service Advisor - Lexus Guildford (£32,146.07pa + OTE circa £41k ) Create experiences you can be proud of. Working with world-class brands as a Service Advisor you ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you ll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don t need to love cars to work with us you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That s why we believe Inchcape is for everyone.
Apr 17, 2024
Full time
Service Advisor - Lexus Guildford (£32,146.07pa + OTE circa £41k ) Create experiences you can be proud of. Working with world-class brands as a Service Advisor you ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you ll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don t need to love cars to work with us you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That s why we believe Inchcape is for everyone.
Brook Street RFecruitment is currently recruiting a team leader for our call centre client in Belfast Are you interested in helping people be the best that they can be? Are you excited about helping to shape a key part of our business to enhance the service we provide to our customers? Do you have a track record in leading a team of Customer Service Advisors to deliver great performance? If so read click apply for full job details
Apr 17, 2024
Full time
Brook Street RFecruitment is currently recruiting a team leader for our call centre client in Belfast Are you interested in helping people be the best that they can be? Are you excited about helping to shape a key part of our business to enhance the service we provide to our customers? Do you have a track record in leading a team of Customer Service Advisors to deliver great performance? If so read click apply for full job details
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 17, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Apr 17, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Do you love talking technical about cars? We have a fantastic opportunity for an automotive parts advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. The successful candidate will be responsible for handling inbound/ outbound calls in a busy office environment. No experience necessary as full training will be provided for this role but a keen interest in cars is an advantage. You will be required to perform the following tasks: Handling inbound and outbound calls, this will consist of dealing with enquiries from the general public and professional automotive technicians regarding car parts and car faults. Taking customer payments and updating customer records. Communicate effectively with internal technical departments. Be an effective go-between for customers and internal technical staff In return, the successful candidates will receive: Full on the job training, constantly, throughout you career here at ECU Testing ltd. 32 days holiday per year, inclusive of bank holidays. Free work uniform and PPE. Free takeaway meal every Friday, named FAT FRIDAY by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Excellent in house career development opportunities. Working hours: 09:00am 17:30pm If you are interested in this role please apply online today.
Apr 17, 2024
Full time
Do you love talking technical about cars? We have a fantastic opportunity for an automotive parts advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. The successful candidate will be responsible for handling inbound/ outbound calls in a busy office environment. No experience necessary as full training will be provided for this role but a keen interest in cars is an advantage. You will be required to perform the following tasks: Handling inbound and outbound calls, this will consist of dealing with enquiries from the general public and professional automotive technicians regarding car parts and car faults. Taking customer payments and updating customer records. Communicate effectively with internal technical departments. Be an effective go-between for customers and internal technical staff In return, the successful candidates will receive: Full on the job training, constantly, throughout you career here at ECU Testing ltd. 32 days holiday per year, inclusive of bank holidays. Free work uniform and PPE. Free takeaway meal every Friday, named FAT FRIDAY by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Excellent in house career development opportunities. Working hours: 09:00am 17:30pm If you are interested in this role please apply online today.
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Apr 17, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Theo Jones Recruitment Limited
Hemel Hempstead, Hertfordshire
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Apr 17, 2024
Full time
Are you a successful Service Advisor looking to take the next step in your career? Service Advisor - Hemel Hempstead Salary: Basic £28,000 - £30,000, OTE £38,000 Working Hours: Monday - Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hemel Hempstead. The ideal Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Are you passionate about Customer Service, Creating Solutions and Evolving to a dynamic and changing business landscape. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. Saint Gobain Interior Solutions are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet. This role can be worked on a hybrid basis following the successful completion of training, and will include a rotating 3 days in the office each week. What we're looking for: We are looking for people people, the relationship builders, the initiative takers, the change embracers and the go beyonders to join our Customer Service team in East Leake. Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first And agile to the changing needs of the business and our customers What you will be doing: You will be speaking to our customers on the phone, via email and through EDI to understand their needs, giving guidance to assure they get the best product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your skills and knowledge. We will support your learning and development along the way and give you the opportunity to grow your career with Saint Gobain. Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods. Check the accuracy of orders to minimise the number of credits and customer issues/complaints. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service. Gather customer insight through the strong relationships you build to trigger business improvements. Are SGIS and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8am-4pm Monday to Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Apr 17, 2024
Full time
Are you passionate about Customer Service, Creating Solutions and Evolving to a dynamic and changing business landscape. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. Saint Gobain Interior Solutions are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet. This role can be worked on a hybrid basis following the successful completion of training, and will include a rotating 3 days in the office each week. What we're looking for: We are looking for people people, the relationship builders, the initiative takers, the change embracers and the go beyonders to join our Customer Service team in East Leake. Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first And agile to the changing needs of the business and our customers What you will be doing: You will be speaking to our customers on the phone, via email and through EDI to understand their needs, giving guidance to assure they get the best product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your skills and knowledge. We will support your learning and development along the way and give you the opportunity to grow your career with Saint Gobain. Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods. Check the accuracy of orders to minimise the number of credits and customer issues/complaints. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service. Gather customer insight through the strong relationships you build to trigger business improvements. Are SGIS and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8am-4pm Monday to Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Ready to join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales? Advance your own skills and embark on a rewarding career within a community based role supporting the lives of vulnerable individuals! In the Service Advisor role, you will be: Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents of the programme Completing administrative tasks and provide monitoring information Suitable applicants will need: To complete a relevant in-house training course before commencing any advice calls or home visits Experience working within a service / advisory based role Community based experience with knowledge of third sector and community-based organisations Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential) Ability to travel around your designated area as required Teamwork and collaboration skills with an empathetic nature Strong admin and IT skills with the ability to manage multiple tasks Please note, successful candidates are subject to a satisfactory DBS Check and references. What s on offer: Enjoy a Fixed-term contract until March 2025 Part time 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role) £23,478 (based on a 35 hour week). Pro rata for part time (IRO £14k). Team environment - working in a small, friendly supportive team Covering areas within the county of Conwy, with home working and offices also based in Denbigh Holiday pay, and mileage reimbursement at 45p per mile Online training programme with the support from the organisation and other staff members If you're passionate about helping others and want to be part of a dynamic team, apply now!
Apr 17, 2024
Full time
Ready to join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales? Advance your own skills and embark on a rewarding career within a community based role supporting the lives of vulnerable individuals! In the Service Advisor role, you will be: Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents of the programme Completing administrative tasks and provide monitoring information Suitable applicants will need: To complete a relevant in-house training course before commencing any advice calls or home visits Experience working within a service / advisory based role Community based experience with knowledge of third sector and community-based organisations Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential) Ability to travel around your designated area as required Teamwork and collaboration skills with an empathetic nature Strong admin and IT skills with the ability to manage multiple tasks Please note, successful candidates are subject to a satisfactory DBS Check and references. What s on offer: Enjoy a Fixed-term contract until March 2025 Part time 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role) £23,478 (based on a 35 hour week). Pro rata for part time (IRO £14k). Team environment - working in a small, friendly supportive team Covering areas within the county of Conwy, with home working and offices also based in Denbigh Holiday pay, and mileage reimbursement at 45p per mile Online training programme with the support from the organisation and other staff members If you're passionate about helping others and want to be part of a dynamic team, apply now!
Appointments Advisor Due to continued company growth, a reputable and leading organisation based in Belfast, are currently seeking an Appointment Advisor to join their team. This is a full-time, temporary position for initially 6 weeks. Working hours: 37.5 per week Monday to Friday 9am-5pm With an hourly rate £11.94 Job role: As Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. This role requires management of a high volume of communication via phone, email and web based. Essential Criteria: 6-12 months customer service experience. 5 GCSE grades A-C including Maths and English or Equivalent. IT proficient with proven experience in using Microsoft packages. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines. Ability to work on your own initiative as well as part of a team. Good attention to detail with an eye for accuracy when dealing with confidential documentation. Main Duties and Responsibilities: Scheduling of surgical procedures within specific time scales Ensuring all records are accurate and up to date relating to patient treatment Liaising with colleagues across a variety of teams Work as part of a team to ensure the smooth running of department Dealing with queries from patients over the phone, in person and via email, ensuring timely responses Help patients fill in paperwork and request documentation if required Liaising with external agencies in a professional and efficient manner
Apr 17, 2024
Full time
Appointments Advisor Due to continued company growth, a reputable and leading organisation based in Belfast, are currently seeking an Appointment Advisor to join their team. This is a full-time, temporary position for initially 6 weeks. Working hours: 37.5 per week Monday to Friday 9am-5pm With an hourly rate £11.94 Job role: As Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. This role requires management of a high volume of communication via phone, email and web based. Essential Criteria: 6-12 months customer service experience. 5 GCSE grades A-C including Maths and English or Equivalent. IT proficient with proven experience in using Microsoft packages. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines. Ability to work on your own initiative as well as part of a team. Good attention to detail with an eye for accuracy when dealing with confidential documentation. Main Duties and Responsibilities: Scheduling of surgical procedures within specific time scales Ensuring all records are accurate and up to date relating to patient treatment Liaising with colleagues across a variety of teams Work as part of a team to ensure the smooth running of department Dealing with queries from patients over the phone, in person and via email, ensuring timely responses Help patients fill in paperwork and request documentation if required Liaising with external agencies in a professional and efficient manner
Retentions Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Retentions Advisors click apply for full job details
Apr 17, 2024
Full time
Retentions Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Retentions Advisors click apply for full job details
Back 2 Work Complete Training
Cambridge, Cambridgeshire
Were recruiting for Customer Service Advisors to earn up to£22,575.00 per annum. Customer Service representative benefits: Central location with great public transport links Free on-site parking Onsite canteen and kitchen facilities View of moving to 2-days hybrid after completion of the probationary period Training is included to prepare you for this role Customer Service representative role: The r click apply for full job details
Apr 17, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to£22,575.00 per annum. Customer Service representative benefits: Central location with great public transport links Free on-site parking Onsite canteen and kitchen facilities View of moving to 2-days hybrid after completion of the probationary period Training is included to prepare you for this role Customer Service representative role: The r click apply for full job details
Service Advisor Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time. 1 in 3 Saturday mornings. Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers click apply for full job details
Apr 17, 2024
Full time
Service Advisor Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time. 1 in 3 Saturday mornings. Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers click apply for full job details
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apr 17, 2024
Full time
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apr 17, 2024
Full time
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apr 17, 2024
Full time
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work:We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion:CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
Apr 17, 2024
Full time
Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work:We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion:CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Apr 17, 2024
Full time
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!