My client is a Design Consultancy looking to recruit a Front of House Assistant and Studio Coordinator. This a varied operational role allowing you to have exposure in all areas of a business in a creative and very visual setting. You will be: Meeting and greeting visitors. Answering telephone calls Arranging extra services such as transport Organising and booking meeting rooms Supporting with events, organising catering etc Monitoring stationary levels and placing orders when required Arrange all travel - Trains, flights, hotels, car hire, visas, insurance and overseas travel. Prepare documents for meetings, submissions & presentations including printing, binding and scanning. Typing and formatting of project related correspondence including letters, memos, minutes, reports and agendas for the Directors and Associates Supporting in collating documents for bids including proof reading, compiling information and digital distribution Raising new project numbers & setting up project folders Supporting the Graphics & Marketing Team with information & knowledge to enable them to produce internal, website & social media communications to reinforce a 'one practice' message. Assisting the People & Culture / Marketing Teams to research, plan and co-ordinate employee social and learning activities e.g., inter studio competitions/ team building events to enhance employee experience. Applicants will have some previous office-based experience couple with a client facing and service delivery ethic. You will thrive on variety and challenge always keen to take on new projects! This is ideal for a candidate who wants exposure to all areas of a business. This role is ideal for any candidate with strong organisational skills and experience of supporting a team. It ideal for anyone who enjoys the buzz of working in a highly visual environment. Katie Bard is acting as an agency and is an equal opportunities employer.
Apr 18, 2024
Full time
My client is a Design Consultancy looking to recruit a Front of House Assistant and Studio Coordinator. This a varied operational role allowing you to have exposure in all areas of a business in a creative and very visual setting. You will be: Meeting and greeting visitors. Answering telephone calls Arranging extra services such as transport Organising and booking meeting rooms Supporting with events, organising catering etc Monitoring stationary levels and placing orders when required Arrange all travel - Trains, flights, hotels, car hire, visas, insurance and overseas travel. Prepare documents for meetings, submissions & presentations including printing, binding and scanning. Typing and formatting of project related correspondence including letters, memos, minutes, reports and agendas for the Directors and Associates Supporting in collating documents for bids including proof reading, compiling information and digital distribution Raising new project numbers & setting up project folders Supporting the Graphics & Marketing Team with information & knowledge to enable them to produce internal, website & social media communications to reinforce a 'one practice' message. Assisting the People & Culture / Marketing Teams to research, plan and co-ordinate employee social and learning activities e.g., inter studio competitions/ team building events to enhance employee experience. Applicants will have some previous office-based experience couple with a client facing and service delivery ethic. You will thrive on variety and challenge always keen to take on new projects! This is ideal for a candidate who wants exposure to all areas of a business. This role is ideal for any candidate with strong organisational skills and experience of supporting a team. It ideal for anyone who enjoys the buzz of working in a highly visual environment. Katie Bard is acting as an agency and is an equal opportunities employer.
Job Number Job Category Human Resources Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Director, HR, Corporate Social Responsibility, EMEA will play apivotal leadership role in influencing the development and ensuring the implementation of strategies that support critical Global and Continent work to achieve HR strategic priorities. These most notably relate to our CSR (Corporate Sustainability Reporting Directive), Pay Positioning, and other Human Capital requirements and goals relating to Marriott's key business priorities and people practices. This role will be responsible for effectively representing and delivering these activities across our diverse portfolio of hotels and offices within EMEA. This position will partner with colleagues todeliver EMEA, local and hotel insights that will drive both strategic and tactical decisions in all relevant areas. This position works with the relevant continent and Headquarters-based CoEs and Project teams to ensure consistency and understanding in any approach and supports efforts to integrate global programmes with local requirements. The incumbent will be the key Subject Matter Expert to provide operational experience on the activities required to provide for strongly deployable and scalable programmes to ensure compliance with regulations and agreements and provide consultation to a variety of decision makers that represent the local voice and ensure strategies and/or initiatives are successfully implemented. This position is an integral part of the EMEA Human Resources team and willreport to VP, HR + Strategic Initiatives, EMEA, with a strong partnership with the Area and Market HR Leadership teams, Global and Continent based COEs and programme team members. SCOPE The Director, HR, Corporate Social Responsibility, EMEAis responsible for all aspects of HR Operations intelligence and deployment within identified initiatives across EMEA. Location: London - Preferred Travel Requirements: Business travel is estimated at less than 20% KEY RESPONSIBILITIES HR Operations: Functions as the HR Operations expert lead and provides HR Operational guidance/coordinationon other business discipline deployments such as CSRD and Pay Transparency, as examples Manages and identifies in scope locations for programmes, remains close to other SMEs ensuring the ever-changing and diverse Company, legal and social landscape is well understood Proactively gathers detailed knowledge of impacted markets, building global understanding of local nuances, current practices and dependencies including logging local labour agreements and regulations. TheSME for delivery solutions, obtains and validates EMEA intelligence, provides qualitative and quantitative insights that inform all deployments. Partners with Market HR, legal and HR Compliance teams to ensure programmes and deployments fulfil obligations (including Legal, Works Councils, Trade Unions) Coordinates with other key programme team members (Finance, iT, Operations, etc) to ensure HR risk assessment and resolution completed for planned deployments Provides SME HR Generalist / HR COE support as and when required Implementation of Processes: Drives innovative creative thinking, to practically develop, refine, and implement new processes and tools used by Continent, Area and Hotel leaders as appropriate. Advocates embedding HR Technology within the HR function, to drive data-based decision making and delivers tools and frames issues to help Continent and Global leaders understand insights that influence change. Works closely with programme team members to represent local HR market needs in activities, communications and deployment. Ensures performance of all deployments is measured and sustained Takes guidance from Director, HR Strategic Initiatives for the global and EMEA lens whilst championing the local voice to wider team. Must be able to deliver guidance based on detailed HR Operations knowledge to other COEs and stakeholders using effective communication skills and tools. Is able to track and perform in depth evaluation of activities and processes in order to recommend strategic and tactical actions Communication and Training : Serve as a HR Operations SME to inform the design of change and training programs and communications focused on best practices for HR professionals, Managers, and Associates. The primary point of contact for day-to-day initiative HR queries from hotel and market leadership Works in union with continent leads within all COEs to inform anddrive the data accuracy, analysis, reporting and strategy of each COE, to ensure any practices that influence the deployments are fine tuned Collaborates on global programmes to make sure that all COE teams have a consistent global approach and point-of-view to various local market needs and practices, and aligns on how HR work is done at market level within the continent. Stakeholder Management: Collaborates with the wider EMEA HR leadership and COE teams to endorse the drive for strong HR foundations and HR Operations practices, aligned with Continent and global priorities Partners with Global HR and COE leads to recommend and deliver on global strategic priorities that can be locally deployed and sustained Influences the effort to define the HR road map for EMEA's efforts towards managing risk and adhering to deep regulation, defining guidelines for continent versus corporate responsibilities. Communicate results and challenges to EMEA HR team stakeholders in a timely and resourceful manner to facilitate their ability to meet deadlines. Ensures feedback is implemented and enhanced based on continent and local needs Data Integrity and Security: Maintain the integrity and confidentiality of people data, adhering to data protection regulations and internal privacy policies . CANDIDATE PROFILE Education and Experience Bachelor's Degree in related field. Minimum of 7 years of experience inHR, preferably with evidence of project management,change managementor related area Experience with Marriott HR processes, technology and policies is strongly preferred Knowledgeofoverallhotel operations and understanding of EMEA markets essential Skills & Knowledge Proven track record of strong communication skills, with experience leading teams and peers to successful outcomes. Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. Technical Skills mHUB and other HR Tech skills, incl payroll Microsoft Office proficient skills required. Adobe and Google Analytics preferred Demonstratedexperienceinteractingeffectivelyasa team memberwith all levelsof associates;abilityto build and maintain effective relationships with a broad group of stakeholders Abletoinfluence,drivesideasandeffectivelyaddressissuesguidingotherstowardtheaccomplishment of identified goals Goodtrainingandfacilitatorskills;knowledgeofvarioustrainingmethodologies Strongplanningandorganizationalandeventmanagementskills Strongdata managementandanalyticalskills Abilitytotranslatecomplexitemsintosimplecommunicationsthatallowforeaseofexecution AbilitytousestandardsoftwareapplicationsincludingPeopleSoftHRMS,myHR(andrelated applications), GRS, Word, Excel, Power Point etc. Self-motivatedandabilitytotakeconstructiveactionwithoutrelyingondirectionsfromothersallthetime, whilstkeeping direct manager informed Abilitytonetworkandbuildrelationshipsbyvariouscommunicationmeans Abilitytoexerciseflexibilityratherthanrigidadherencetoproceduresinordertoaccomplishgoals Effectivedecision-makingskills;canchooseacourseofactionamongstoptionsinvolvinguncertaintyor risk Strongproblem-solvingskills;encouragesnewinnovativesolutionswhenappropriate Strongcommunicationskills(verbal,listening,writing) Effectiveinfluencingskills Effectiveconflictmanagementskills WillingtotravelthroughoutEuropewhenrequired Stronginterpersonalskills.Abilitytoworkwithandcommunicateeffectivelywithalllevelsof Management Effectivedecision-makingskills Effectiveorganizationalskillsandinprioritizingworkandfollowingthroughoncommitments. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Apr 17, 2024
Full time
Job Number Job Category Human Resources Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Director, HR, Corporate Social Responsibility, EMEA will play apivotal leadership role in influencing the development and ensuring the implementation of strategies that support critical Global and Continent work to achieve HR strategic priorities. These most notably relate to our CSR (Corporate Sustainability Reporting Directive), Pay Positioning, and other Human Capital requirements and goals relating to Marriott's key business priorities and people practices. This role will be responsible for effectively representing and delivering these activities across our diverse portfolio of hotels and offices within EMEA. This position will partner with colleagues todeliver EMEA, local and hotel insights that will drive both strategic and tactical decisions in all relevant areas. This position works with the relevant continent and Headquarters-based CoEs and Project teams to ensure consistency and understanding in any approach and supports efforts to integrate global programmes with local requirements. The incumbent will be the key Subject Matter Expert to provide operational experience on the activities required to provide for strongly deployable and scalable programmes to ensure compliance with regulations and agreements and provide consultation to a variety of decision makers that represent the local voice and ensure strategies and/or initiatives are successfully implemented. This position is an integral part of the EMEA Human Resources team and willreport to VP, HR + Strategic Initiatives, EMEA, with a strong partnership with the Area and Market HR Leadership teams, Global and Continent based COEs and programme team members. SCOPE The Director, HR, Corporate Social Responsibility, EMEAis responsible for all aspects of HR Operations intelligence and deployment within identified initiatives across EMEA. Location: London - Preferred Travel Requirements: Business travel is estimated at less than 20% KEY RESPONSIBILITIES HR Operations: Functions as the HR Operations expert lead and provides HR Operational guidance/coordinationon other business discipline deployments such as CSRD and Pay Transparency, as examples Manages and identifies in scope locations for programmes, remains close to other SMEs ensuring the ever-changing and diverse Company, legal and social landscape is well understood Proactively gathers detailed knowledge of impacted markets, building global understanding of local nuances, current practices and dependencies including logging local labour agreements and regulations. TheSME for delivery solutions, obtains and validates EMEA intelligence, provides qualitative and quantitative insights that inform all deployments. Partners with Market HR, legal and HR Compliance teams to ensure programmes and deployments fulfil obligations (including Legal, Works Councils, Trade Unions) Coordinates with other key programme team members (Finance, iT, Operations, etc) to ensure HR risk assessment and resolution completed for planned deployments Provides SME HR Generalist / HR COE support as and when required Implementation of Processes: Drives innovative creative thinking, to practically develop, refine, and implement new processes and tools used by Continent, Area and Hotel leaders as appropriate. Advocates embedding HR Technology within the HR function, to drive data-based decision making and delivers tools and frames issues to help Continent and Global leaders understand insights that influence change. Works closely with programme team members to represent local HR market needs in activities, communications and deployment. Ensures performance of all deployments is measured and sustained Takes guidance from Director, HR Strategic Initiatives for the global and EMEA lens whilst championing the local voice to wider team. Must be able to deliver guidance based on detailed HR Operations knowledge to other COEs and stakeholders using effective communication skills and tools. Is able to track and perform in depth evaluation of activities and processes in order to recommend strategic and tactical actions Communication and Training : Serve as a HR Operations SME to inform the design of change and training programs and communications focused on best practices for HR professionals, Managers, and Associates. The primary point of contact for day-to-day initiative HR queries from hotel and market leadership Works in union with continent leads within all COEs to inform anddrive the data accuracy, analysis, reporting and strategy of each COE, to ensure any practices that influence the deployments are fine tuned Collaborates on global programmes to make sure that all COE teams have a consistent global approach and point-of-view to various local market needs and practices, and aligns on how HR work is done at market level within the continent. Stakeholder Management: Collaborates with the wider EMEA HR leadership and COE teams to endorse the drive for strong HR foundations and HR Operations practices, aligned with Continent and global priorities Partners with Global HR and COE leads to recommend and deliver on global strategic priorities that can be locally deployed and sustained Influences the effort to define the HR road map for EMEA's efforts towards managing risk and adhering to deep regulation, defining guidelines for continent versus corporate responsibilities. Communicate results and challenges to EMEA HR team stakeholders in a timely and resourceful manner to facilitate their ability to meet deadlines. Ensures feedback is implemented and enhanced based on continent and local needs Data Integrity and Security: Maintain the integrity and confidentiality of people data, adhering to data protection regulations and internal privacy policies . CANDIDATE PROFILE Education and Experience Bachelor's Degree in related field. Minimum of 7 years of experience inHR, preferably with evidence of project management,change managementor related area Experience with Marriott HR processes, technology and policies is strongly preferred Knowledgeofoverallhotel operations and understanding of EMEA markets essential Skills & Knowledge Proven track record of strong communication skills, with experience leading teams and peers to successful outcomes. Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. Technical Skills mHUB and other HR Tech skills, incl payroll Microsoft Office proficient skills required. Adobe and Google Analytics preferred Demonstratedexperienceinteractingeffectivelyasa team memberwith all levelsof associates;abilityto build and maintain effective relationships with a broad group of stakeholders Abletoinfluence,drivesideasandeffectivelyaddressissuesguidingotherstowardtheaccomplishment of identified goals Goodtrainingandfacilitatorskills;knowledgeofvarioustrainingmethodologies Strongplanningandorganizationalandeventmanagementskills Strongdata managementandanalyticalskills Abilitytotranslatecomplexitemsintosimplecommunicationsthatallowforeaseofexecution AbilitytousestandardsoftwareapplicationsincludingPeopleSoftHRMS,myHR(andrelated applications), GRS, Word, Excel, Power Point etc. Self-motivatedandabilitytotakeconstructiveactionwithoutrelyingondirectionsfromothersallthetime, whilstkeeping direct manager informed Abilitytonetworkandbuildrelationshipsbyvariouscommunicationmeans Abilitytoexerciseflexibilityratherthanrigidadherencetoproceduresinordertoaccomplishgoals Effectivedecision-makingskills;canchooseacourseofactionamongstoptionsinvolvinguncertaintyor risk Strongproblem-solvingskills;encouragesnewinnovativesolutionswhenappropriate Strongcommunicationskills(verbal,listening,writing) Effectiveinfluencingskills Effectiveconflictmanagementskills WillingtotravelthroughoutEuropewhenrequired Stronginterpersonalskills.Abilitytoworkwithandcommunicateeffectivelywithalllevelsof Management Effectivedecision-makingskills Effectiveorganizationalskillsandinprioritizingworkandfollowingthroughoncommitments. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Job Number Job Category Food and Beverage & Culinary Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Specific areas of focus include supporting the Senior Director F&B Design & Development EMEA in developing operationally and commercially sound food and beverage concepts & strategies for all new hotel developments & renovations in MEA. Working effectively with property management teams, area teams, development, brand operations, external designers, hotel owners and their representatives, supporting pre-opening & hotel conversions.Responsibilities include development of a concept strategy based on brand and type of market. The individual thinkscreatively and practically to develop, execute and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Partner with above property departments to drive new initiatives and corporate direction of each brand. Gain a full understanding of each market where we have hotels and know our free-standing competitors as well as hotels. CANDIDATE PROFILE Education and Experience A degree from an accredited university in Business Administration, Hotel and Restaurant Management 8 years' experience in the international F&B industry, including hotel and independent operation and F&B consultation. Team leadership skills of more than 5 years. CORE WORK ACTIVITIES Key Responsibilities: Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills. Excellent negotiating and deal-structuring skills. Demonstrated understanding and use of market research and market trend information. Able to travel up to 50% of working time. Strong business acumen skills are required. Develop operational and commercially sound food and beverage concepts for EMEA region. Understand and articulate current food and beverage trends and what drives them. Build, manage and maintain an up to date library of commercial sound food and beverage concepts Develop and maintain a project tracking process to ensure all stakeholders are up to date on the progress of each project. Deliver business results by leveraging shared resources and processes and implement revenue driving initiatives and best practices for restaurant and bar areas. Looks outside of Marriott to identify and implement innovations that improve business performance. Manages larger business processes and/or projects, setting priorities and measurable objectives, and monitoring and reporting on the process, progress and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Actively engages in new hotel openings utilizing critical path tools and communicates need areas to regional team. Generates innovative solutions to approach function-specific work challenges. Reviews product & service standards for food & beverage concepts. Manages effective partnerships with third party partners, suppliers, designers, consultants, and concept partners when applicable. Oversees proper controls to ensure that all third party vendors and consultants deliver concepts & plans in a timely fashion. Works with key stakeholders within hotel operations, technical services, design and supply management to ensure all parties assist and support the hotel operational efficiency Ensures continuous communication and alignment with the Select Service, Premium and Luxury brand management teams. Executes the organization's mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership. Performs other duties as assigned to meet business needs. Leading Discipline Team: Champions leaders' vision for innovation, communication, systems & products. Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities: Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place. Interviews and hires employees. Facilitates regular, ongoing communication in department (e.g., staff meetings). Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs). Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Identifies talents of direct reports and their teams, and assists with their growth and development plans. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Apr 16, 2024
Full time
Job Number Job Category Food and Beverage & Culinary Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Specific areas of focus include supporting the Senior Director F&B Design & Development EMEA in developing operationally and commercially sound food and beverage concepts & strategies for all new hotel developments & renovations in MEA. Working effectively with property management teams, area teams, development, brand operations, external designers, hotel owners and their representatives, supporting pre-opening & hotel conversions.Responsibilities include development of a concept strategy based on brand and type of market. The individual thinkscreatively and practically to develop, execute and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Partner with above property departments to drive new initiatives and corporate direction of each brand. Gain a full understanding of each market where we have hotels and know our free-standing competitors as well as hotels. CANDIDATE PROFILE Education and Experience A degree from an accredited university in Business Administration, Hotel and Restaurant Management 8 years' experience in the international F&B industry, including hotel and independent operation and F&B consultation. Team leadership skills of more than 5 years. CORE WORK ACTIVITIES Key Responsibilities: Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills. Excellent negotiating and deal-structuring skills. Demonstrated understanding and use of market research and market trend information. Able to travel up to 50% of working time. Strong business acumen skills are required. Develop operational and commercially sound food and beverage concepts for EMEA region. Understand and articulate current food and beverage trends and what drives them. Build, manage and maintain an up to date library of commercial sound food and beverage concepts Develop and maintain a project tracking process to ensure all stakeholders are up to date on the progress of each project. Deliver business results by leveraging shared resources and processes and implement revenue driving initiatives and best practices for restaurant and bar areas. Looks outside of Marriott to identify and implement innovations that improve business performance. Manages larger business processes and/or projects, setting priorities and measurable objectives, and monitoring and reporting on the process, progress and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Actively engages in new hotel openings utilizing critical path tools and communicates need areas to regional team. Generates innovative solutions to approach function-specific work challenges. Reviews product & service standards for food & beverage concepts. Manages effective partnerships with third party partners, suppliers, designers, consultants, and concept partners when applicable. Oversees proper controls to ensure that all third party vendors and consultants deliver concepts & plans in a timely fashion. Works with key stakeholders within hotel operations, technical services, design and supply management to ensure all parties assist and support the hotel operational efficiency Ensures continuous communication and alignment with the Select Service, Premium and Luxury brand management teams. Executes the organization's mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership. Performs other duties as assigned to meet business needs. Leading Discipline Team: Champions leaders' vision for innovation, communication, systems & products. Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities: Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place. Interviews and hires employees. Facilitates regular, ongoing communication in department (e.g., staff meetings). Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs). Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Identifies talents of direct reports and their teams, and assists with their growth and development plans. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Job Number Job Category Procurement, Purchasing, and Quality Assurance Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. Grosvenor HouseLocated on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park.This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings. We are currently recruiting forDirector of Qualitywho strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world's largest and most celebrated hospitality brand. JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. . CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Leading Quality Assurance Team • Trains team members and managers on problem solving, process improvement and strategic planning techniques • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Coaches managers on adopting the Total Quality Management leadership style. • Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement. • Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis. Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools. • Uses data collection methods to compile, display, track, and analyze defect trends. • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes issues and identifies trends. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all properties that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in quality assurance. • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. You'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We'll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Comprehensive Training and Development program Meals at work Uniform Awards and recognition celebrations and many more . Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other . click apply for full job details
Apr 16, 2024
Full time
Job Number Job Category Procurement, Purchasing, and Quality Assurance Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. Grosvenor HouseLocated on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park.This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings. We are currently recruiting forDirector of Qualitywho strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world's largest and most celebrated hospitality brand. JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. . CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Leading Quality Assurance Team • Trains team members and managers on problem solving, process improvement and strategic planning techniques • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Coaches managers on adopting the Total Quality Management leadership style. • Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement. • Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis. Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools. • Uses data collection methods to compile, display, track, and analyze defect trends. • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes issues and identifies trends. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all properties that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in quality assurance. • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. You'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We'll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Comprehensive Training and Development program Meals at work Uniform Awards and recognition celebrations and many more . Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other . click apply for full job details
Job Number Job Category Sales & Marketing Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Inspiring travel. Powering performance. Thriving together. Role Summary The Senior Director, Luxury Portfolio Growth, Europe will support the growth strategy for our Luxury Brands (The Ritz Carlton, The Ritz-Carlton Reserve, St. Regis, JW Marriott, W Hotels, EDITION) in Europe. The role is part of the EMEA Luxury Brand team and will report into the Vice President, Luxury Brands, Europe. This role will collaborate closely with stakeholders across the region including Development, Feasibility and Global Design. The core responsibilities for this position include: provide the Luxury Brand lens on growth, ensure on-strategy performance and brand differentiation, track progress on new deals through the design and construction process, be the first point of contact for any Brand-related questions for owners and internal teams, develop the capabilities our Luxury Brands need to support increased development and owner satisfaction. Skills and experience we will look for in the ideal candidate to join our team: Excellent influencing and leadership skills. Clear communication skills, strong executive presence and proven ability to handle emotions in difficult situations. Excellent negotiation skills and proven ability to resolve conflict. Ability to handle the complexities of working with owners and key stakeholders. Strong team player and ability to foster relationships and collaborate across disciplines. Demonstrates ability to adapt programs and activity to meet local market and culture needs. Initiative-taker and ability to work independently. Strong time management and ability to multi-task. Ability to solve problems quickly, think creatively, and satisfy localisation requirements for diverse markets. Possesses an understanding of brand building strategies, differentiation, and consumer insights across brand segments. Skilled at establishing effective relationships with internal and external partners. Sets ambitious standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required. 10+ years of experience, to include hotel operations, interior design, and/or luxury brand experience University degree required. Proven track record working with senior executives in a consultative manner. Proven experience of dealing with hotel owners and investors. Consistent track record of advancing business direction and strategies. Experience inEuropeanmarkets preferred. Language requirements: High proficiency in English is required. Additional language knowledge or proficiency is desirable. Demonstrated ability to use standard software applications (e.g., Excel, PowerPoint, Word, MS Teams). Regular travel will be required across EMEA. Why it's a great idea to work for Marriott International: UK We offer 'hybrid working' to enable you to live fully and balance home and work 22+ holidays plus public holidays as additional to be sure you have fun and make memories This role is bonus and stock eligible - our success is your success Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company You will have international team members to share great ideas with and you will potentially travel in this role You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world Regular team and office gatherings, both in person and remotely to build our sense of purpose Strong, experienced leaders who will encourage you to grow and mentor you to succeed Choice of pension plan to suit your current and future needs Private Medical Healthcare and parental leave benefits to support your wellbeing and health Various discounted retail and entertainment programmes for you to enjoy Our office provides a modern working environment which includes ergonomic desks and ventilation systems Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Apr 15, 2024
Full time
Job Number Job Category Sales & Marketing Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Inspiring travel. Powering performance. Thriving together. Role Summary The Senior Director, Luxury Portfolio Growth, Europe will support the growth strategy for our Luxury Brands (The Ritz Carlton, The Ritz-Carlton Reserve, St. Regis, JW Marriott, W Hotels, EDITION) in Europe. The role is part of the EMEA Luxury Brand team and will report into the Vice President, Luxury Brands, Europe. This role will collaborate closely with stakeholders across the region including Development, Feasibility and Global Design. The core responsibilities for this position include: provide the Luxury Brand lens on growth, ensure on-strategy performance and brand differentiation, track progress on new deals through the design and construction process, be the first point of contact for any Brand-related questions for owners and internal teams, develop the capabilities our Luxury Brands need to support increased development and owner satisfaction. Skills and experience we will look for in the ideal candidate to join our team: Excellent influencing and leadership skills. Clear communication skills, strong executive presence and proven ability to handle emotions in difficult situations. Excellent negotiation skills and proven ability to resolve conflict. Ability to handle the complexities of working with owners and key stakeholders. Strong team player and ability to foster relationships and collaborate across disciplines. Demonstrates ability to adapt programs and activity to meet local market and culture needs. Initiative-taker and ability to work independently. Strong time management and ability to multi-task. Ability to solve problems quickly, think creatively, and satisfy localisation requirements for diverse markets. Possesses an understanding of brand building strategies, differentiation, and consumer insights across brand segments. Skilled at establishing effective relationships with internal and external partners. Sets ambitious standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required. 10+ years of experience, to include hotel operations, interior design, and/or luxury brand experience University degree required. Proven track record working with senior executives in a consultative manner. Proven experience of dealing with hotel owners and investors. Consistent track record of advancing business direction and strategies. Experience inEuropeanmarkets preferred. Language requirements: High proficiency in English is required. Additional language knowledge or proficiency is desirable. Demonstrated ability to use standard software applications (e.g., Excel, PowerPoint, Word, MS Teams). Regular travel will be required across EMEA. Why it's a great idea to work for Marriott International: UK We offer 'hybrid working' to enable you to live fully and balance home and work 22+ holidays plus public holidays as additional to be sure you have fun and make memories This role is bonus and stock eligible - our success is your success Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company You will have international team members to share great ideas with and you will potentially travel in this role You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world Regular team and office gatherings, both in person and remotely to build our sense of purpose Strong, experienced leaders who will encourage you to grow and mentor you to succeed Choice of pension plan to suit your current and future needs Private Medical Healthcare and parental leave benefits to support your wellbeing and health Various discounted retail and entertainment programmes for you to enjoy Our office provides a modern working environment which includes ergonomic desks and ventilation systems Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.