Job type: Permanent, Full time, Monday to Friday, 08.30am - 5.00pm Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies. Company Overview: MAR Vehicle Solutions Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers. The Role: An administrator is now required to assist the service manager with the ongoing development of our workshop, mobile repair, and recovery services. Carrying out the administration functions for all types of work primarily on LCV and HGV vehicles the workshop provides servicing, general maintenance, MOT preparation and PMI's as well roadside breakdown and off-site repair work. The role will include but not limited to: Key Accountabilities: To provide administrative support to all areas of the Aftersales department Job pack preparation Prioritising all invoicing, release notes and updating Digital Service records WIP management including Rebooking for Parts received. To ensure data quality requirements are met individually and departmentally. Filing and Archive management PCN administration Handle all internal and external customers and suppliers with courtesy and ensure the best experience is delivered to all contacts at all times. To be presentable to brand standards and adhering to the company dress code at all time Skill and Experience: Previous experience in a Service environment in the automotive industry. Adaptable Excellent communication skills, with the ability to communicate at all levels. Technical knowledge would be advantageous The Ideal Candidate will: Be a team player. Enthusiastic, self-motivated, polite, and professional Can work under pressure and maintain professionalism. Can be flexible and respond to different ways of working in the face of changing situations To be eligible as part of our recruitment process to the interview stage, you will need to provide: Evidence of your right to work in the UK, in the form of: Passport or Birth Certificate and National Insurance Number on an official document. Proof of Address x 2 Due to the nature of the role, we are not accepting applicants who reside outside of the UK. No Agencies
Apr 18, 2024
Full time
Job type: Permanent, Full time, Monday to Friday, 08.30am - 5.00pm Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies. Company Overview: MAR Vehicle Solutions Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers. The Role: An administrator is now required to assist the service manager with the ongoing development of our workshop, mobile repair, and recovery services. Carrying out the administration functions for all types of work primarily on LCV and HGV vehicles the workshop provides servicing, general maintenance, MOT preparation and PMI's as well roadside breakdown and off-site repair work. The role will include but not limited to: Key Accountabilities: To provide administrative support to all areas of the Aftersales department Job pack preparation Prioritising all invoicing, release notes and updating Digital Service records WIP management including Rebooking for Parts received. To ensure data quality requirements are met individually and departmentally. Filing and Archive management PCN administration Handle all internal and external customers and suppliers with courtesy and ensure the best experience is delivered to all contacts at all times. To be presentable to brand standards and adhering to the company dress code at all time Skill and Experience: Previous experience in a Service environment in the automotive industry. Adaptable Excellent communication skills, with the ability to communicate at all levels. Technical knowledge would be advantageous The Ideal Candidate will: Be a team player. Enthusiastic, self-motivated, polite, and professional Can work under pressure and maintain professionalism. Can be flexible and respond to different ways of working in the face of changing situations To be eligible as part of our recruitment process to the interview stage, you will need to provide: Evidence of your right to work in the UK, in the form of: Passport or Birth Certificate and National Insurance Number on an official document. Proof of Address x 2 Due to the nature of the role, we are not accepting applicants who reside outside of the UK. No Agencies
Imperial Workforce
Stockton-on-tees, County Durham
Administrator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis. Salary: Up to £23,000 per annum Contract Type: Permanent Location: Stockton-on-Tees Hours: Full Time Job Purpose The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service. Responsibilities: Key contact for customers, dealing with emails and telephone calls. Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner. Manage the order process from placement to invoicing, resolving queries at each step of the process. Manage the order book for the regions including advising customers of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence. Support Finance to ensure customer payment / terms are adhered to. Manage the archive and invoice of orders. Coordinate shipments to customers in a timely and cost-effective manner. Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required. Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company's business partners. Manage time and workload effectively to ensure the highest standards of service. Show awareness of departmental KPIs and how you contribute to these. Manage personal objectives to achieve in line with department and business objectives. Continually monitor current processes and make suggestions for improvement. Fully participate in team meetings. Carry out any other reasonable duties requested by the Sales & Service Office Supervisor. To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility. To follow health, safety and environmental guidelines and procedures in respect of personal and department activities. Essentials: Demonstrable experience of sales order processing Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork Customer Service qualification or similar experience Excellent written and verbal communication and interpersonal skills For more information on this opportunity please feel free to contact Imperial Professionals. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.
Apr 18, 2024
Full time
Administrator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis. Salary: Up to £23,000 per annum Contract Type: Permanent Location: Stockton-on-Tees Hours: Full Time Job Purpose The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service. Responsibilities: Key contact for customers, dealing with emails and telephone calls. Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner. Manage the order process from placement to invoicing, resolving queries at each step of the process. Manage the order book for the regions including advising customers of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence. Support Finance to ensure customer payment / terms are adhered to. Manage the archive and invoice of orders. Coordinate shipments to customers in a timely and cost-effective manner. Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required. Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company's business partners. Manage time and workload effectively to ensure the highest standards of service. Show awareness of departmental KPIs and how you contribute to these. Manage personal objectives to achieve in line with department and business objectives. Continually monitor current processes and make suggestions for improvement. Fully participate in team meetings. Carry out any other reasonable duties requested by the Sales & Service Office Supervisor. To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility. To follow health, safety and environmental guidelines and procedures in respect of personal and department activities. Essentials: Demonstrable experience of sales order processing Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork Customer Service qualification or similar experience Excellent written and verbal communication and interpersonal skills For more information on this opportunity please feel free to contact Imperial Professionals. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.
Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Apr 18, 2024
Full time
Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Service Advisor - Braintree Salary: Up to £26,000 basic + bonus Hours: Working Hours Mon - Fri 8:00am -6:00pm, alternate saturday 8:30- 1:00pm Ref: OC16911 We have a new vacancy for an experienced Service Advisor for my client's main dealership in Braintree. My client are a main dealer in Braintree, that are part of a large dealer franchise that work with some fantastic brands. They can offer excellent opportunities for progression, career development and due to the nature of how busy things have got the earning potential is huge! This role suits a Service Advisor that's used to working in a main dealership background, it's fast paced and it's a large site. Excellent opportunities for progression, development, and high earning potential! Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers Minimum 1 year's customer service experience in the Automotive Industry. Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. All applicants for this Service Advisor role are treated with 100% confidentiality. Consultant: Maaria Munir INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 16, 2024
Full time
Service Advisor - Braintree Salary: Up to £26,000 basic + bonus Hours: Working Hours Mon - Fri 8:00am -6:00pm, alternate saturday 8:30- 1:00pm Ref: OC16911 We have a new vacancy for an experienced Service Advisor for my client's main dealership in Braintree. My client are a main dealer in Braintree, that are part of a large dealer franchise that work with some fantastic brands. They can offer excellent opportunities for progression, career development and due to the nature of how busy things have got the earning potential is huge! This role suits a Service Advisor that's used to working in a main dealership background, it's fast paced and it's a large site. Excellent opportunities for progression, development, and high earning potential! Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers Minimum 1 year's customer service experience in the Automotive Industry. Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. All applicants for this Service Advisor role are treated with 100% confidentiality. Consultant: Maaria Munir INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Technical Aftersales Administrator (4months FTC) We are working with a well-established, exciting and inspiring organisation based in Warwick to join as Technical Aftersales Administrator on a 4 months fixed-term contract. As a Technical Aftersales Administrator, you play a crucial role in our team, providing essential support in administration, invoicing, and managing product support requests. This is a 4-month Fixed-Term Contract position where you will be the central point of contact for both customers and Field Service Engineers. Your responsibilities include ensuring efficient administrative processes, maintaining accurate CRM records, and facilitating timely invoicing. Responsibilities of Technical Aftersales Administrator: Proactively manage and streamline departmental administration for enhanced efficiency. Send out and complete all job cards for Field Service Engineers promptly. Ensure timely ordering of parts as per job sheet requirements. Action customer invoices within the set Service Level Agreements (SLA). Update and maintain accurate CRM records to reflect the latest information. Develop and maintain a competent level of knowledge regardingproducts and spare parts. Complete a range of administrative tasks to support the Technical Support Team. Utilize all available resources to source the required information for queries and tasks. Commit to delivering exceptional customer service by prioritizing the customer in all aspects of your work. Ensure strict adherence to the internal Group Quality Process. Communicate the outcomes of all support requests back to the customer in a clear and timely manner. Requirements of aTechnical Aftersales Administrator: Proven experience in administration, preferably in a technical or aftersales support role. Strong organizational and multitasking abilities. Familiarity with CRM systems and proficiency in general office software. Excellent communication skills, both written and verbal. Ability to work collaboratively within a team and support multiple departments.
Apr 16, 2024
Full time
Technical Aftersales Administrator (4months FTC) We are working with a well-established, exciting and inspiring organisation based in Warwick to join as Technical Aftersales Administrator on a 4 months fixed-term contract. As a Technical Aftersales Administrator, you play a crucial role in our team, providing essential support in administration, invoicing, and managing product support requests. This is a 4-month Fixed-Term Contract position where you will be the central point of contact for both customers and Field Service Engineers. Your responsibilities include ensuring efficient administrative processes, maintaining accurate CRM records, and facilitating timely invoicing. Responsibilities of Technical Aftersales Administrator: Proactively manage and streamline departmental administration for enhanced efficiency. Send out and complete all job cards for Field Service Engineers promptly. Ensure timely ordering of parts as per job sheet requirements. Action customer invoices within the set Service Level Agreements (SLA). Update and maintain accurate CRM records to reflect the latest information. Develop and maintain a competent level of knowledge regardingproducts and spare parts. Complete a range of administrative tasks to support the Technical Support Team. Utilize all available resources to source the required information for queries and tasks. Commit to delivering exceptional customer service by prioritizing the customer in all aspects of your work. Ensure strict adherence to the internal Group Quality Process. Communicate the outcomes of all support requests back to the customer in a clear and timely manner. Requirements of aTechnical Aftersales Administrator: Proven experience in administration, preferably in a technical or aftersales support role. Strong organizational and multitasking abilities. Familiarity with CRM systems and proficiency in general office software. Excellent communication skills, both written and verbal. Ability to work collaboratively within a team and support multiple departments.
Parts Advisor Reference: OC17304 Our clients are looking for a parts advisor in Grimsby.Hours: Mon-Fri 08:00 till 17:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Apr 15, 2024
Full time
Parts Advisor Reference: OC17304 Our clients are looking for a parts advisor in Grimsby.Hours: Mon-Fri 08:00 till 17:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Administrator/Receptionist (Marine) Do you have an interest marine industry and eager to kick-start your career within a family-owned business? Our client is looking for a dynamic individual to join their team as an Administrator/Receptionist. This role offers a diverse range of responsibilities, providing an excellent opportunity to immerse yourself in the world of marine sales, Opportunity for training to gain knowledge of motor cruisers and leisure craft, with potential for role expansion within the business in marketing or sales. Role and Responsibilities include: First point of contact on Reception. Collaborate with directors to create and update product price lists and point-of-sale materials. Manage the production of boat sale contracts and handle invoicing for all sales transactions. Cultivate strong relationships with customers. Provide ongoing support to customers throughout the sales process and aftersales. Help in organising Boat Show attendance and being on site at events. Maintain comprehensive customer database across various product groups. Manage and update all aspects of the company's social media presence and create proposal documents to enhance online visibility. Collaborate with the sales director to expand listings and maintain the company website, increasing the inventory of boats under brokerage. Maintain and update the company website with new boat listings and remove outdated listings. To learn more about this exciting opportunity and arrange a confidential conversation, please contact Jo Priestley at (url removed) (phone number removed) or Suzie Brushett (url removed) (phone number removed). Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 15, 2024
Contractor
Administrator/Receptionist (Marine) Do you have an interest marine industry and eager to kick-start your career within a family-owned business? Our client is looking for a dynamic individual to join their team as an Administrator/Receptionist. This role offers a diverse range of responsibilities, providing an excellent opportunity to immerse yourself in the world of marine sales, Opportunity for training to gain knowledge of motor cruisers and leisure craft, with potential for role expansion within the business in marketing or sales. Role and Responsibilities include: First point of contact on Reception. Collaborate with directors to create and update product price lists and point-of-sale materials. Manage the production of boat sale contracts and handle invoicing for all sales transactions. Cultivate strong relationships with customers. Provide ongoing support to customers throughout the sales process and aftersales. Help in organising Boat Show attendance and being on site at events. Maintain comprehensive customer database across various product groups. Manage and update all aspects of the company's social media presence and create proposal documents to enhance online visibility. Collaborate with the sales director to expand listings and maintain the company website, increasing the inventory of boats under brokerage. Maintain and update the company website with new boat listings and remove outdated listings. To learn more about this exciting opportunity and arrange a confidential conversation, please contact Jo Priestley at (url removed) (phone number removed) or Suzie Brushett (url removed) (phone number removed). Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
THE RECRUITMENT SOLUTION (LONDON) LTD
Castleford, Yorkshire
Service AdvisorsWould you like to work a 5-day week, and just 42 hours per week? Have 33 days a year holiday. Would you like to have a structured career path with ongoing training and an excellent renumeration package. The Recruitment Solution has a new and exciting opportunity available for an experienced Service Advisor to join one of our client's dealerships based in West Yorkshire. Our client is a well-known franchised dealer group who offer a great working environment with a friendly team atmosphere and a well-established and supportive management team. This is a great opportunity to drive your career forward with a forward-thinking group that offer an attractive salary, great working hours and fantastic benefits package. Why Apply for this Service Advisor role?• Industry leading package bonus scheme with uncapped earnings and an upsell bonus• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme• Pension Scheme & Life Assurance• Vehicle purchase scheme• Discount on Service, Bodyshop and Parts• 1 day each year to volunteer for a charity of your choice• Childcare voucher scheme• Cycle to work purchase scheme• Discounted Gym membership• Access to Perks at Work discount website• Training on the After Sales Manager Training Program About the Person • Previous experience in a dealership environment as a Service Advisor.• A positive attitude and outgoing nature.• Strong communication skills and confidence when dealing with customers.• Energetic, with a 'can do' attitude.• Strong customer facing skills.• Excellent organizational skills.• You must hold a full UK driving licence. To find out more or to apply for this Service Advisor vacancy you can email or call the office on . Alternatively, why not call Daniel directly today on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technicianLots of Motor Trade Jobs throughout the Southeast including all London and all Essex postcodes. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Apr 14, 2024
Full time
Service AdvisorsWould you like to work a 5-day week, and just 42 hours per week? Have 33 days a year holiday. Would you like to have a structured career path with ongoing training and an excellent renumeration package. The Recruitment Solution has a new and exciting opportunity available for an experienced Service Advisor to join one of our client's dealerships based in West Yorkshire. Our client is a well-known franchised dealer group who offer a great working environment with a friendly team atmosphere and a well-established and supportive management team. This is a great opportunity to drive your career forward with a forward-thinking group that offer an attractive salary, great working hours and fantastic benefits package. Why Apply for this Service Advisor role?• Industry leading package bonus scheme with uncapped earnings and an upsell bonus• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme• Pension Scheme & Life Assurance• Vehicle purchase scheme• Discount on Service, Bodyshop and Parts• 1 day each year to volunteer for a charity of your choice• Childcare voucher scheme• Cycle to work purchase scheme• Discounted Gym membership• Access to Perks at Work discount website• Training on the After Sales Manager Training Program About the Person • Previous experience in a dealership environment as a Service Advisor.• A positive attitude and outgoing nature.• Strong communication skills and confidence when dealing with customers.• Energetic, with a 'can do' attitude.• Strong customer facing skills.• Excellent organizational skills.• You must hold a full UK driving licence. To find out more or to apply for this Service Advisor vacancy you can email or call the office on . Alternatively, why not call Daniel directly today on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technicianLots of Motor Trade Jobs throughout the Southeast including all London and all Essex postcodes. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Would you like to work for a successful, market leading company where people genuinely matter? If so, this Sales Order Processor role could be just for you. As well as great benefits and profits, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a salary of 22,308 (rising to 23,000 after 6-month probation) and benefits including annual bonus, pension scheme, free parking and holidays that increase to 24 days plus bank holidays over time (including your birthday as an extra day off!), staff rewards and more! They are close to Leigh town centre with excellent transport links. Your role as a Sales Order Processor: Working as part of a small team you will be working in a busy sales office assisting the sales team with the administration of orders. The role will include: Order processing with overseas suppliers Dealing with delivery and other customer issues Liaising with the customers and couriers via phone and email Chasing suppliers in relation to lead times and schedules, mainly via email Investigating any aftersales issues and finding solutions for customers Liaising with the UK warehouse on dispatch of goods Calculating currency exchange rates Quoting on large quantity of stock orders Assisting with products shipments Investigating any issues and finding solutions for customers Tracking and monitoring shipments Co-ordinating with other internal departments We would love to hear from you if you have the following skills and experience: Experience in either an administrator or a similar sales support role or order processing role IT literate and comfortable with general office systems An upbeat and friendly character with a strong team player attitude and good communication skills Accurate with a good eye for detail Numerate What will you get in return for your work as a Sales Order Processor? A salary of 22,308 (rising to 23,000 after successful probation) 21 days holiday plus bank holidays, rising to 23 days Your birthday as an extra day off Annual bonus based on company performance Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a great culture To apply If this sounds like Sales Processor or Sales Support role you would love, please email your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Apr 14, 2024
Full time
Would you like to work for a successful, market leading company where people genuinely matter? If so, this Sales Order Processor role could be just for you. As well as great benefits and profits, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a salary of 22,308 (rising to 23,000 after 6-month probation) and benefits including annual bonus, pension scheme, free parking and holidays that increase to 24 days plus bank holidays over time (including your birthday as an extra day off!), staff rewards and more! They are close to Leigh town centre with excellent transport links. Your role as a Sales Order Processor: Working as part of a small team you will be working in a busy sales office assisting the sales team with the administration of orders. The role will include: Order processing with overseas suppliers Dealing with delivery and other customer issues Liaising with the customers and couriers via phone and email Chasing suppliers in relation to lead times and schedules, mainly via email Investigating any aftersales issues and finding solutions for customers Liaising with the UK warehouse on dispatch of goods Calculating currency exchange rates Quoting on large quantity of stock orders Assisting with products shipments Investigating any issues and finding solutions for customers Tracking and monitoring shipments Co-ordinating with other internal departments We would love to hear from you if you have the following skills and experience: Experience in either an administrator or a similar sales support role or order processing role IT literate and comfortable with general office systems An upbeat and friendly character with a strong team player attitude and good communication skills Accurate with a good eye for detail Numerate What will you get in return for your work as a Sales Order Processor? A salary of 22,308 (rising to 23,000 after successful probation) 21 days holiday plus bank holidays, rising to 23 days Your birthday as an extra day off Annual bonus based on company performance Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a great culture To apply If this sounds like Sales Processor or Sales Support role you would love, please email your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Your new company Our client is looking for an enthusiastic Sales Administrator to join the team at Head Office in Markfield as soon as possible. This is a fantastic opportunity to join a well established company with a bright future, working as part of a small team and developing within the role. You will work alongside industry leading brands and top class customers across a range of construction sectors. The company continues to expand and continues to work towards offering the very best service. Your new role Working in a fast-paced sales environment you will have the ability to carry out multiple tasks whilst ensuring all data is accurately recorded and inputted, gaining specialised knowledge of our equipment and maintaining the company's reputation for first class service. You will need to provide pre and aftersales support to both internal and external customers. Previous experience in a Sales Administrator role is desirable, but in-house training can and will be provided. Reporting to the Sales Team Leader you will be able to work on your own and as part of the team, providing support to our sales force as well as our customer base. Further details of role are outlined below:- Sales order processing, from point of order to delivery Ensure invoices are submitted in a timely manner Answer telephones, taking enquiries General sales office administration tasks Liaising with the sales team, manufacturers and customers What you'll need to succeed Prior knowledge of the industry is desirable Previous sales administration experience is essential Work well under pressure and retain a positive attitude Ability to work on own initiative and meet deadlines Analytical approach to problem-solving Excellent communication skills both verbal and written Excellent attention to detail Ability to undertake and retain detailed product knowledge training Any other duties that may be required Microsoft Office literate Enure tasks are completed in a timely manner High attendance and reliability essential Taking the initiative in your work What you'll get in return Basic salary up to 24k, plus bonus scheme 23 days of holiday per year, plus statutory bank holidays Free parking Use of Peloton Bikes on site Company pension Colleague referral scheme up to 250 Long service award Investment in personal development offering training in any areas you may require What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 13, 2024
Full time
Your new company Our client is looking for an enthusiastic Sales Administrator to join the team at Head Office in Markfield as soon as possible. This is a fantastic opportunity to join a well established company with a bright future, working as part of a small team and developing within the role. You will work alongside industry leading brands and top class customers across a range of construction sectors. The company continues to expand and continues to work towards offering the very best service. Your new role Working in a fast-paced sales environment you will have the ability to carry out multiple tasks whilst ensuring all data is accurately recorded and inputted, gaining specialised knowledge of our equipment and maintaining the company's reputation for first class service. You will need to provide pre and aftersales support to both internal and external customers. Previous experience in a Sales Administrator role is desirable, but in-house training can and will be provided. Reporting to the Sales Team Leader you will be able to work on your own and as part of the team, providing support to our sales force as well as our customer base. Further details of role are outlined below:- Sales order processing, from point of order to delivery Ensure invoices are submitted in a timely manner Answer telephones, taking enquiries General sales office administration tasks Liaising with the sales team, manufacturers and customers What you'll need to succeed Prior knowledge of the industry is desirable Previous sales administration experience is essential Work well under pressure and retain a positive attitude Ability to work on own initiative and meet deadlines Analytical approach to problem-solving Excellent communication skills both verbal and written Excellent attention to detail Ability to undertake and retain detailed product knowledge training Any other duties that may be required Microsoft Office literate Enure tasks are completed in a timely manner High attendance and reliability essential Taking the initiative in your work What you'll get in return Basic salary up to 24k, plus bonus scheme 23 days of holiday per year, plus statutory bank holidays Free parking Use of Peloton Bikes on site Company pension Colleague referral scheme up to 250 Long service award Investment in personal development offering training in any areas you may require What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Allstaff Recruitment are currently seeking a Sales & Aftersales Administrator based in Biggleswade for a reputable professional organisation. Summary of the Sales & Aftersales Administrator role Salary: £27,000 - £29,000 per annum Location: Biggleswade Type of Contract: Permanent, Full-time. Hours: 40 hours working week The role As the Sales & Aftersales Administrator your role will involve the following important duties: Provide admin support to the Sales and Aftersales team to ensure department meets KPIs. Maintain records of rental fleet and produce rental documentation. Invoicing of rentals. Manage hire agreements, payments and third party orders. Manage customer correspondence, sales team requests and update deal cards. The experience required As a successful Sales & Aftersales Administrator you will have the following: Proven experience within a Sales Admin role previously. Excellent administration skills with experience managing hire agreements and payments. Good communication skills. Strong IT skills. Why choose Allstaff Recruitment? Allstaff Recruitment is an Independent Recruitment Specialist based in Bedfordshire acting as an employment agency and an employment business. We specialise in Permanent, Contract and Temporary placements across a vast number of industries. Established in 2006, we have built a strong reputation of being a trusted support to local businesses in the Bedford and Milton Keynes area. So, if you are looking for Jobs in Milton Keynes or Bedfordshire, then look no further than Allstaff Recruitment! Based elsewhere? With some of our Clients based nationally, we also recruit for roles based all across the country. Check out our website and our jobs page for Check out our jobs page for all our latest vacancies in your area. Our website offers a variety of different roles across numerous industries. Can't find the role you want? Why not submit your CV and tell us your ideal job and see if we can help! To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the Sales & Aftersales Administrator role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.
Apr 12, 2024
Full time
Allstaff Recruitment are currently seeking a Sales & Aftersales Administrator based in Biggleswade for a reputable professional organisation. Summary of the Sales & Aftersales Administrator role Salary: £27,000 - £29,000 per annum Location: Biggleswade Type of Contract: Permanent, Full-time. Hours: 40 hours working week The role As the Sales & Aftersales Administrator your role will involve the following important duties: Provide admin support to the Sales and Aftersales team to ensure department meets KPIs. Maintain records of rental fleet and produce rental documentation. Invoicing of rentals. Manage hire agreements, payments and third party orders. Manage customer correspondence, sales team requests and update deal cards. The experience required As a successful Sales & Aftersales Administrator you will have the following: Proven experience within a Sales Admin role previously. Excellent administration skills with experience managing hire agreements and payments. Good communication skills. Strong IT skills. Why choose Allstaff Recruitment? Allstaff Recruitment is an Independent Recruitment Specialist based in Bedfordshire acting as an employment agency and an employment business. We specialise in Permanent, Contract and Temporary placements across a vast number of industries. Established in 2006, we have built a strong reputation of being a trusted support to local businesses in the Bedford and Milton Keynes area. So, if you are looking for Jobs in Milton Keynes or Bedfordshire, then look no further than Allstaff Recruitment! Based elsewhere? With some of our Clients based nationally, we also recruit for roles based all across the country. Check out our website and our jobs page for Check out our jobs page for all our latest vacancies in your area. Our website offers a variety of different roles across numerous industries. Can't find the role you want? Why not submit your CV and tell us your ideal job and see if we can help! To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the Sales & Aftersales Administrator role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.
Customer Service Administrator Are you a customer service superstar looking for a new opportunity? We have just the role for you! Our client, a leading commercial design specialist is seeking a Customer Service Administrator to join their dynamic team in Portishead, Bristol. As the Customer Service Administrator, you will be responsible for answering customer phone calls and addressing their queries with a friendly and professional approach. You will also update job notes, assist with quotations, and provide exceptional aftersales customer service. Your attention to detail will be crucial as you update back-end systems to assist with invoicing. Key Responsibilities: Answering customer phone calls and resolving their queries promptly and efficiently. Updating job notes accurately to ensure smooth communication across the organisation. Assisting with quotations and providing excellent customer service throughout the sales process. Updating back-end systems to ensure accurate and timely invoicing. What's in it for you? Competitive salary paying up to 25,000 per year, based on experience. Free parking and an on-site caf , ensuring convenience and a pleasant work environment. Join a collaborative open team that values teamwork and supports your professional growth. If you have exceptional communication skills, a passion for customer service, and a desire to make a difference in a dynamic industry, then we want to hear from you! Apply now to join the team at our client's renowned organisation as a Customer Service Administrator. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 12, 2024
Full time
Customer Service Administrator Are you a customer service superstar looking for a new opportunity? We have just the role for you! Our client, a leading commercial design specialist is seeking a Customer Service Administrator to join their dynamic team in Portishead, Bristol. As the Customer Service Administrator, you will be responsible for answering customer phone calls and addressing their queries with a friendly and professional approach. You will also update job notes, assist with quotations, and provide exceptional aftersales customer service. Your attention to detail will be crucial as you update back-end systems to assist with invoicing. Key Responsibilities: Answering customer phone calls and resolving their queries promptly and efficiently. Updating job notes accurately to ensure smooth communication across the organisation. Assisting with quotations and providing excellent customer service throughout the sales process. Updating back-end systems to ensure accurate and timely invoicing. What's in it for you? Competitive salary paying up to 25,000 per year, based on experience. Free parking and an on-site caf , ensuring convenience and a pleasant work environment. Join a collaborative open team that values teamwork and supports your professional growth. If you have exceptional communication skills, a passion for customer service, and a desire to make a difference in a dynamic industry, then we want to hear from you! Apply now to join the team at our client's renowned organisation as a Customer Service Administrator. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Warranty Administrator Bournemouth £26,000 Perm Full time Monday to Friday 08:00 - 17:30 (with 1 hour for lunch) Saturday (rota 1 in 4) 8.30am - 12.30pm We are delighted to be supporting an established clients with the resourcing of and experienced Warranty Administrator to join their successful and friendly Aftersales Team. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims. Your day Submission of warranty claims are made to manufacturer. warrant submissions are accurately invoiced and costed. Provide advice on claims to the Franchise team. process clerical functions within the department. Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims. Assist the Aftersales Manager in excelling at warranty audit results. Assist with other administration duties when necessary. Have you got what it takes? Able to plan, organise self and meet agreed work deadlines. Able to assimilate numerate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Ability to work to tight deadlines to achieve the business needs. Able to react positively to organisational and market changes. Full, clean driving licence. If this role is of interest or you would like to discuss in more detail please don t hesitate to contact Nina on (phone number removed) or alternatively email (url removed)
Apr 12, 2024
Full time
Warranty Administrator Bournemouth £26,000 Perm Full time Monday to Friday 08:00 - 17:30 (with 1 hour for lunch) Saturday (rota 1 in 4) 8.30am - 12.30pm We are delighted to be supporting an established clients with the resourcing of and experienced Warranty Administrator to join their successful and friendly Aftersales Team. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims. Your day Submission of warranty claims are made to manufacturer. warrant submissions are accurately invoiced and costed. Provide advice on claims to the Franchise team. process clerical functions within the department. Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims. Assist the Aftersales Manager in excelling at warranty audit results. Assist with other administration duties when necessary. Have you got what it takes? Able to plan, organise self and meet agreed work deadlines. Able to assimilate numerate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Ability to work to tight deadlines to achieve the business needs. Able to react positively to organisational and market changes. Full, clean driving licence. If this role is of interest or you would like to discuss in more detail please don t hesitate to contact Nina on (phone number removed) or alternatively email (url removed)
Technical Aftersales Administrator (4months FTC) We are working with a well-established, exciting and inspiring organisation based in Warwick to join as Technical Aftersales Administrator on a 4 months fixed-term contract. As a Technical Aftersales Administrator, you play a crucial role in our team, providing essential support in administration, invoicing, and managing product support requests. This is a 4-month Fixed-Term Contract position where you will be the central point of contact for both customers and Field Service Engineers. Your responsibilities include ensuring efficient administrative processes, maintaining accurate CRM records, and facilitating timely invoicing. Responsibilities of Technical Aftersales Administrator: Proactively manage and streamline departmental administration for enhanced efficiency. Send out and complete all job cards for Field Service Engineers promptly. Ensure timely ordering of parts as per job sheet requirements. Action customer invoices within the set Service Level Agreements (SLA). Update and maintain accurate CRM records to reflect the latest information. Develop and maintain a competent level of knowledge regardingproducts and spare parts. Complete a range of administrative tasks to support the Technical Support Team. Utilize all available resources to source the required information for queries and tasks. Commit to delivering exceptional customer service by prioritizing the customer in all aspects of your work. Ensure strict adherence to the internal Group Quality Process. Communicate the outcomes of all support requests back to the customer in a clear and timely manner. Requirements of aTechnical Aftersales Administrator: Proven experience in administration, preferably in a technical or aftersales support role. Strong organizational and multitasking abilities. Familiarity with CRM systems and proficiency in general office software. Excellent communication skills, both written and verbal. Ability to work collaboratively within a team and support multiple departments.
Apr 12, 2024
Full time
Technical Aftersales Administrator (4months FTC) We are working with a well-established, exciting and inspiring organisation based in Warwick to join as Technical Aftersales Administrator on a 4 months fixed-term contract. As a Technical Aftersales Administrator, you play a crucial role in our team, providing essential support in administration, invoicing, and managing product support requests. This is a 4-month Fixed-Term Contract position where you will be the central point of contact for both customers and Field Service Engineers. Your responsibilities include ensuring efficient administrative processes, maintaining accurate CRM records, and facilitating timely invoicing. Responsibilities of Technical Aftersales Administrator: Proactively manage and streamline departmental administration for enhanced efficiency. Send out and complete all job cards for Field Service Engineers promptly. Ensure timely ordering of parts as per job sheet requirements. Action customer invoices within the set Service Level Agreements (SLA). Update and maintain accurate CRM records to reflect the latest information. Develop and maintain a competent level of knowledge regardingproducts and spare parts. Complete a range of administrative tasks to support the Technical Support Team. Utilize all available resources to source the required information for queries and tasks. Commit to delivering exceptional customer service by prioritizing the customer in all aspects of your work. Ensure strict adherence to the internal Group Quality Process. Communicate the outcomes of all support requests back to the customer in a clear and timely manner. Requirements of aTechnical Aftersales Administrator: Proven experience in administration, preferably in a technical or aftersales support role. Strong organizational and multitasking abilities. Familiarity with CRM systems and proficiency in general office software. Excellent communication skills, both written and verbal. Ability to work collaboratively within a team and support multiple departments.
About the role Mercedes-Benz of Bristol are looking to recruit a Bodyshop Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Bodyshop, you will support the Bodyshop Manager ensure customers receive the best service. Working as a Sytner Bodyshop Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the bodyshop team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met, liaise with insurance companies and carry out self-audits before filing. Sytner Bodyshop Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 12, 2024
Full time
About the role Mercedes-Benz of Bristol are looking to recruit a Bodyshop Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Bodyshop, you will support the Bodyshop Manager ensure customers receive the best service. Working as a Sytner Bodyshop Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the bodyshop team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met, liaise with insurance companies and carry out self-audits before filing. Sytner Bodyshop Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Title: Database and CRM Manager Location: Derby, DE21 4AA Salary: Circa £50,000 + benefits Our client is a car dealership group which were formed in 1991 and they now have 47 franchise points representing 12 different brands, 23 locations and over 1300 Team Members. They are now looking to recruit a Database and CRM Manager who will be based at their head office in Derby. Role Purpose To develop, lead and manage the database strategy for the group. To assist the Marketing Director in the development of the CRM strategy and take over operational maintenance. To lead the Database Administrator team of two and develop their database and CRM understanding and performance. To provide a senior point of database and CRM contact with the General Managers and Group Directors. Ensure the group is protected from data regulations and keep up to date with all such information. Be the Data Officer for the group and the go to expert for GDPR regulations. Primary Duties and Responsibilities: Hands-on experience of database systems and processes, ideally Keyloop/Kerridge, with knowledge of CRM systems, policies and documentation. Writing of data reports, data extractions and analysing campaign effectiveness. Making sure customer information meets pre-defined KPI quality levels. Improving the effectiveness of the database tools and services and to ensure data cleanliness and efficiency. Work to Manufacturer and retailer group requirements in all areas of database management. Track all database related KPl s and create detailed written reports. Ensuring all the data complies with legal regulations and have full knowledge of GDPR requirements. Knowledge and experience of CRM customer journeys, ideally within an automotive environment. Producing creative assets for the customer journey, such as email templates and DM. Work with the Aftersales Director to support pricing and report generation Understand, coach and inspire internal team members so they develop their knowledge and skills and have succession planning. Managing the data sales/aftersales reporting funnel, providing Directors with clear insight into both successes and opportunities. Financial understanding of budgets, to ensure correct coding and forecasting whilst minimising ineffectual spend. Working closely with the Group Support functions to ensure the group plan is delivered. Liaison and interaction with other divisional marketing teams to ensure communication / adoption of best practice where applicable. Knowledge, Skills, Experience Educated to a graduate level with a preference for recognised data/CRM qualification. A minimum of 5 years database related experience is desired. Demonstrable experience of working in key database/ CRM disciplines. Proven ability to work with data tools and software, including Excel at expert level Experience of Marketing automation tools such as hubspot/Salesforce Ability to present at multiple levels ensuring support and buy-in of strategies. Good communication skills both written and verbal. Previous demonstrable management of teams would be desirable Passion for both database systems and the automotive industry, including knowledge of how the automotive industry works. Previous experience in the motor industry would be advantageous but not essential as full training will be provided. The working hours are Monday to Friday 8.30am to 5.30pm with one hour for lunch. Company Benefits: 30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving £££'s on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on products and services that we provide for family and friends. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment
Sep 18, 2022
Full time
Job Title: Database and CRM Manager Location: Derby, DE21 4AA Salary: Circa £50,000 + benefits Our client is a car dealership group which were formed in 1991 and they now have 47 franchise points representing 12 different brands, 23 locations and over 1300 Team Members. They are now looking to recruit a Database and CRM Manager who will be based at their head office in Derby. Role Purpose To develop, lead and manage the database strategy for the group. To assist the Marketing Director in the development of the CRM strategy and take over operational maintenance. To lead the Database Administrator team of two and develop their database and CRM understanding and performance. To provide a senior point of database and CRM contact with the General Managers and Group Directors. Ensure the group is protected from data regulations and keep up to date with all such information. Be the Data Officer for the group and the go to expert for GDPR regulations. Primary Duties and Responsibilities: Hands-on experience of database systems and processes, ideally Keyloop/Kerridge, with knowledge of CRM systems, policies and documentation. Writing of data reports, data extractions and analysing campaign effectiveness. Making sure customer information meets pre-defined KPI quality levels. Improving the effectiveness of the database tools and services and to ensure data cleanliness and efficiency. Work to Manufacturer and retailer group requirements in all areas of database management. Track all database related KPl s and create detailed written reports. Ensuring all the data complies with legal regulations and have full knowledge of GDPR requirements. Knowledge and experience of CRM customer journeys, ideally within an automotive environment. Producing creative assets for the customer journey, such as email templates and DM. Work with the Aftersales Director to support pricing and report generation Understand, coach and inspire internal team members so they develop their knowledge and skills and have succession planning. Managing the data sales/aftersales reporting funnel, providing Directors with clear insight into both successes and opportunities. Financial understanding of budgets, to ensure correct coding and forecasting whilst minimising ineffectual spend. Working closely with the Group Support functions to ensure the group plan is delivered. Liaison and interaction with other divisional marketing teams to ensure communication / adoption of best practice where applicable. Knowledge, Skills, Experience Educated to a graduate level with a preference for recognised data/CRM qualification. A minimum of 5 years database related experience is desired. Demonstrable experience of working in key database/ CRM disciplines. Proven ability to work with data tools and software, including Excel at expert level Experience of Marketing automation tools such as hubspot/Salesforce Ability to present at multiple levels ensuring support and buy-in of strategies. Good communication skills both written and verbal. Previous demonstrable management of teams would be desirable Passion for both database systems and the automotive industry, including knowledge of how the automotive industry works. Previous experience in the motor industry would be advantageous but not essential as full training will be provided. The working hours are Monday to Friday 8.30am to 5.30pm with one hour for lunch. Company Benefits: 30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving £££'s on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on products and services that we provide for family and friends. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment
Service & After Sales Administrator Leicester, LE9 £19,000 - £23,000 Per Annum We a fantastic opportunity for an Administrator to work for a friendly and supportive company based in Leicestershire, LE9. This role is working with the sales and aftersales teams providing day to day administrative support...... click apply for full job details
Feb 20, 2022
Full time
Service & After Sales Administrator Leicester, LE9 £19,000 - £23,000 Per Annum We a fantastic opportunity for an Administrator to work for a friendly and supportive company based in Leicestershire, LE9. This role is working with the sales and aftersales teams providing day to day administrative support...... click apply for full job details
Are you an experienced Administrator with exceptional record keeping and communication skills? Can you ensure excellent customer services whilst being a pillar of support to the relevant departments within the Aftersales department? LSH Auto UK is currently seeking a Warranty Administrator who is organised and has a sense of urgency to work within the busy aftersales department at Mercedes Benz of Stockport Role and Responsibilities: To administer all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures. To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times. Return documentation for rejected warranty items for re-costing by service administration Ensure that the image and levels of customer service within the department is in line with company standards Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders' immediate supervisor Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times. The Warranty Administrator will have: Ability to collate, organise and interpret data in order to provide clear and comprehensible information. Proven track record of delivering a high calibre of customer services To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times. Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards. Benefits: 23 Days holiday rising to 25 after 2 years' service Staff Car Scheme Competitive Pension Scheme Online vouchers through PerkBox Eye care Vouchers Life Assurance Employee Assistance Programme As the Warranty Administrator, you will be a key member of the team. We want to employ a team player, who can work well under pressure and thrive in a busy department. Is this you? The Company LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom. Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield. Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.
Mar 31, 2021
Full time
Are you an experienced Administrator with exceptional record keeping and communication skills? Can you ensure excellent customer services whilst being a pillar of support to the relevant departments within the Aftersales department? LSH Auto UK is currently seeking a Warranty Administrator who is organised and has a sense of urgency to work within the busy aftersales department at Mercedes Benz of Stockport Role and Responsibilities: To administer all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures. To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times. Return documentation for rejected warranty items for re-costing by service administration Ensure that the image and levels of customer service within the department is in line with company standards Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders' immediate supervisor Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times. The Warranty Administrator will have: Ability to collate, organise and interpret data in order to provide clear and comprehensible information. Proven track record of delivering a high calibre of customer services To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times. Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards. Benefits: 23 Days holiday rising to 25 after 2 years' service Staff Car Scheme Competitive Pension Scheme Online vouchers through PerkBox Eye care Vouchers Life Assurance Employee Assistance Programme As the Warranty Administrator, you will be a key member of the team. We want to employ a team player, who can work well under pressure and thrive in a busy department. Is this you? The Company LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom. Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield. Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.