Ford & Stanley The Rail Recruitment Experts are partnered with a world class leader in the international market for the design, manufacture, maintenance and supply of equipment and components for railway systems, on their search for an ambitious HR Advisor. Opportunity Requirement for an ambitious HR Advisor with a desire to be upskilled and supported on a progression plan to HR BP level. An opportunity to establish your career in a £billion Sector, within the next 18 months, you will be taking ownership of your own projects within the Leeds area. Mentored by the Senior HRBP, you will be the 1st point of contact for stakeholders across the business for ER issues, advising on policies/procedures, as you focus on developing and building relationships with Managers across multiple sites. Location: Manchester/Leeds (Hybrid) Role and Responsibilities: A primary point of contact for advising stakeholders with regards to HR processes such as performance management, absence management and people management (flexible working, family friendly etc). Supporting line managers across the business through a range of ER disputes through coaching, training, upskilling as well as guiding them through the challenges experienced in supporting manages whose capability ranges from novice to experienced. Involvement in developing, implementing and maintaining HR policies and procedures to ensure effective, fair and consistent management of colleagues, and ensure that the associated documents (including colleague handbook) are comprehensive and up to date. Successful deployment will involve working with trade union representatives and managers to ensure understanding and consistency of deployment. Supporting HR & Support services colleagues to manage processes such as recruitment, internal communication / engagement and payroll to a high standard. Involvement in maintaining relevant systems as well as producing insightful HR reports, sharing the information with stakeholders as required and making decisions to drive improvement. Facilitating local-level trade union meetings and supporting the HR team in business council meetings, consultations and negotiations. Support HR colleagues in deploying various initiatives and processes such as engagement activities, deployment of various modules, etc. Essentials CIPD Level 5 Experience of managing ER cases/Generalist HR experience, with an ability to work autonomously Employee law knowledge Desirable Trade union experience. About Ford & Stanley Group Ford & Stanley Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. Ford & Stanley Group Ltd is a Disability Confident Committed employer and is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Apr 19, 2024
Full time
Ford & Stanley The Rail Recruitment Experts are partnered with a world class leader in the international market for the design, manufacture, maintenance and supply of equipment and components for railway systems, on their search for an ambitious HR Advisor. Opportunity Requirement for an ambitious HR Advisor with a desire to be upskilled and supported on a progression plan to HR BP level. An opportunity to establish your career in a £billion Sector, within the next 18 months, you will be taking ownership of your own projects within the Leeds area. Mentored by the Senior HRBP, you will be the 1st point of contact for stakeholders across the business for ER issues, advising on policies/procedures, as you focus on developing and building relationships with Managers across multiple sites. Location: Manchester/Leeds (Hybrid) Role and Responsibilities: A primary point of contact for advising stakeholders with regards to HR processes such as performance management, absence management and people management (flexible working, family friendly etc). Supporting line managers across the business through a range of ER disputes through coaching, training, upskilling as well as guiding them through the challenges experienced in supporting manages whose capability ranges from novice to experienced. Involvement in developing, implementing and maintaining HR policies and procedures to ensure effective, fair and consistent management of colleagues, and ensure that the associated documents (including colleague handbook) are comprehensive and up to date. Successful deployment will involve working with trade union representatives and managers to ensure understanding and consistency of deployment. Supporting HR & Support services colleagues to manage processes such as recruitment, internal communication / engagement and payroll to a high standard. Involvement in maintaining relevant systems as well as producing insightful HR reports, sharing the information with stakeholders as required and making decisions to drive improvement. Facilitating local-level trade union meetings and supporting the HR team in business council meetings, consultations and negotiations. Support HR colleagues in deploying various initiatives and processes such as engagement activities, deployment of various modules, etc. Essentials CIPD Level 5 Experience of managing ER cases/Generalist HR experience, with an ability to work autonomously Employee law knowledge Desirable Trade union experience. About Ford & Stanley Group Ford & Stanley Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. Ford & Stanley Group Ltd is a Disability Confident Committed employer and is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
Apr 18, 2024
Full time
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 18, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
BES Asset Reliability, part of the BES Group are hiring Reliability Engineers to join our growing team. We are an independent provider of reliability and condition based maintenance solutions, consultancy and training services and work closely with our customers to help them improve productivity and prolong the life of critical machinery, our aim is to become the stand out maintenance and reliability service provider in the UK. We have opportunities across the UK and Ireland for newly qualified and experience Reliability Engineers, as part of the requirements for this role you will be required to travel and work overseas. To be considered for this role you will ideally live in or around Middlesbrough and be willing to travel across the North East and potentially further. What will I be doing? BES Asset Reliability has an exciting opportunity for Reliability Engineers to join our team. As a Reliability Engineer, you ll utilise Predictive Maintenance (PdM), Condition Based Maintenance (CBM) and Root Cause Analysis (RCA) techniques to maximise plant reliability for our clients. Carry out CBM techniques utilising vibration analysis, ultrasound, thermography and oil analysis. Perform data collection, the analysis of equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions/improve asset performance. Perform Laser Alignment and Balancing Perform Video Deflection Studies Undertake FAT performance testing at vendor premises as required Assess and report on machine performance and improvement recommendations Spec and setup/installation of online/wireless systems/remote sensors Positively contribute to the performance, growth and profitability of the business. Assist in maintaining and developing client relationships Identify organic growth opportunities Perform any other tasks associated with the smooth operation of the business as required. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Salary from £40,000 (dependent on experience) £5500 car cash allowance Attractive overseas working allowances A comprehensive training programme and development plan Company pension scheme (opt in or out) 25 days annual leave + bank holidays Discretionary annual company bonus and yearly salary review Shiny new Surface Pro Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts The support of a superb employee assistance programme Electric vehicle salary sacrifice scheme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Employee Suggestion programme, because we value input from everyone in the BES Group A proven route into other great roles in our business we re growing fast which creates opportunities to accelerate your career What experience do I need? Our team consists of the best, highly skilled and qualified Reliability Engineers and we want our new recruits to have the same attitude, aptitude and appetite for what we do. A clear communicator with a can-do attitude who has the drive, commitment and passion to continuously improve the quality of service Prepared to work across the globe as per business and client requirements Able to proficiently use Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat PDF writer You will be experienced in the use of CBM hardware and software from: Emerson, SKF, PRUFTECHNIK, SPM, Fluke, Flir, SDT, Commtest/Bentley Nevada/GE A background in marine, rail, nuclear, mining, manufacturing, chemical would be advantageous Mechanical or Electrical Engineering qualification Level 1 Vibration (accredited with at least 12 months experience in data collection and analysis) Level 1 Thermal Imaging (desirable) No restrictions to work in the UK or abroad Full UK driving Licence To apply for this role, simply click Apply . We ask for some basic contact information and a CV or your LinkedIn profile, it s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you re on the same page as us about that and you ve got the right skills, experience and attitude, you ll fit right in. Simple. We re all about diversity and inclusion and that means we want our people to be themselves. We re delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor.
Apr 17, 2024
Full time
BES Asset Reliability, part of the BES Group are hiring Reliability Engineers to join our growing team. We are an independent provider of reliability and condition based maintenance solutions, consultancy and training services and work closely with our customers to help them improve productivity and prolong the life of critical machinery, our aim is to become the stand out maintenance and reliability service provider in the UK. We have opportunities across the UK and Ireland for newly qualified and experience Reliability Engineers, as part of the requirements for this role you will be required to travel and work overseas. To be considered for this role you will ideally live in or around Middlesbrough and be willing to travel across the North East and potentially further. What will I be doing? BES Asset Reliability has an exciting opportunity for Reliability Engineers to join our team. As a Reliability Engineer, you ll utilise Predictive Maintenance (PdM), Condition Based Maintenance (CBM) and Root Cause Analysis (RCA) techniques to maximise plant reliability for our clients. Carry out CBM techniques utilising vibration analysis, ultrasound, thermography and oil analysis. Perform data collection, the analysis of equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions/improve asset performance. Perform Laser Alignment and Balancing Perform Video Deflection Studies Undertake FAT performance testing at vendor premises as required Assess and report on machine performance and improvement recommendations Spec and setup/installation of online/wireless systems/remote sensors Positively contribute to the performance, growth and profitability of the business. Assist in maintaining and developing client relationships Identify organic growth opportunities Perform any other tasks associated with the smooth operation of the business as required. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Salary from £40,000 (dependent on experience) £5500 car cash allowance Attractive overseas working allowances A comprehensive training programme and development plan Company pension scheme (opt in or out) 25 days annual leave + bank holidays Discretionary annual company bonus and yearly salary review Shiny new Surface Pro Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts The support of a superb employee assistance programme Electric vehicle salary sacrifice scheme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Employee Suggestion programme, because we value input from everyone in the BES Group A proven route into other great roles in our business we re growing fast which creates opportunities to accelerate your career What experience do I need? Our team consists of the best, highly skilled and qualified Reliability Engineers and we want our new recruits to have the same attitude, aptitude and appetite for what we do. A clear communicator with a can-do attitude who has the drive, commitment and passion to continuously improve the quality of service Prepared to work across the globe as per business and client requirements Able to proficiently use Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat PDF writer You will be experienced in the use of CBM hardware and software from: Emerson, SKF, PRUFTECHNIK, SPM, Fluke, Flir, SDT, Commtest/Bentley Nevada/GE A background in marine, rail, nuclear, mining, manufacturing, chemical would be advantageous Mechanical or Electrical Engineering qualification Level 1 Vibration (accredited with at least 12 months experience in data collection and analysis) Level 1 Thermal Imaging (desirable) No restrictions to work in the UK or abroad Full UK driving Licence To apply for this role, simply click Apply . We ask for some basic contact information and a CV or your LinkedIn profile, it s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you re on the same page as us about that and you ve got the right skills, experience and attitude, you ll fit right in. Simple. We re all about diversity and inclusion and that means we want our people to be themselves. We re delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor.
BES Asset Reliability, part of the BES Group are hiring Reliability Engineers to join our growing team. We are an independent provider of reliability and condition based maintenance solutions, consultancy and training services and work closely with our customers to help them improve productivity and prolong the life of critical machinery, our aim is to become the stand out maintenance and reliability service provider in the UK. We have opportunities across the UK and Ireland for newly qualified and experience Reliability Engineers, as part of the requirements for this role you will be required to travel and work overseas. To be considered for this role you will ideally live in or around Middlesbrough and be willing to travel across the North East and potentially further. What will I be doing? BES Asset Reliability has an exciting opportunity for Reliability Engineers to join our team. As a Reliability Engineer, you ll utilise Predictive Maintenance (PdM), Condition Based Maintenance (CBM) and Root Cause Analysis (RCA) techniques to maximise plant reliability for our clients. Carry out CBM techniques utilising vibration analysis, ultrasound, thermography and oil analysis. Perform data collection, the analysis of equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions/improve asset performance. Perform Laser Alignment and Balancing Perform Video Deflection Studies Undertake FAT performance testing at vendor premises as required Assess and report on machine performance and improvement recommendations Spec and setup/installation of online/wireless systems/remote sensors Positively contribute to the performance, growth and profitability of the business. Assist in maintaining and developing client relationships Identify organic growth opportunities Perform any other tasks associated with the smooth operation of the business as required. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Salary from £40,000 (dependent on experience) £5500 car cash allowance Attractive overseas working allowances A comprehensive training programme and development plan Company pension scheme (opt in or out) 25 days annual leave + bank holidays Discretionary annual company bonus and yearly salary review Shiny new Surface Pro Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts The support of a superb employee assistance programme Electric vehicle salary sacrifice scheme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Employee Suggestion programme, because we value input from everyone in the BES Group A proven route into other great roles in our business we re growing fast which creates opportunities to accelerate your career What experience do I need? Our team consists of the best, highly skilled and qualified Reliability Engineers and we want our new recruits to have the same attitude, aptitude and appetite for what we do. A clear communicator with a can-do attitude who has the drive, commitment and passion to continuously improve the quality of service Prepared to work across the globe as per business and client requirements Able to proficiently use Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat PDF writer You will be experienced in the use of CBM hardware and software from: Emerson, SKF, PRUFTECHNIK, SPM, Fluke, Flir, SDT, Commtest/Bentley Nevada/GE A background in marine, rail, nuclear, mining, manufacturing, chemical would be advantageous Mechanical or Electrical Engineering qualification Level 1 Vibration (accredited with at least 12 months experience in data collection and analysis) Level 1 Thermal Imaging (desirable) No restrictions to work in the UK or abroad Full UK driving Licence To apply for this role, simply click Apply . We ask for some basic contact information and a CV or your LinkedIn profile, it s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you re on the same page as us about that and you ve got the right skills, experience and attitude, you ll fit right in. Simple. We re all about diversity and inclusion and that means we want our people to be themselves. We re delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor.
Apr 17, 2024
Full time
BES Asset Reliability, part of the BES Group are hiring Reliability Engineers to join our growing team. We are an independent provider of reliability and condition based maintenance solutions, consultancy and training services and work closely with our customers to help them improve productivity and prolong the life of critical machinery, our aim is to become the stand out maintenance and reliability service provider in the UK. We have opportunities across the UK and Ireland for newly qualified and experience Reliability Engineers, as part of the requirements for this role you will be required to travel and work overseas. To be considered for this role you will ideally live in or around Middlesbrough and be willing to travel across the North East and potentially further. What will I be doing? BES Asset Reliability has an exciting opportunity for Reliability Engineers to join our team. As a Reliability Engineer, you ll utilise Predictive Maintenance (PdM), Condition Based Maintenance (CBM) and Root Cause Analysis (RCA) techniques to maximise plant reliability for our clients. Carry out CBM techniques utilising vibration analysis, ultrasound, thermography and oil analysis. Perform data collection, the analysis of equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions/improve asset performance. Perform Laser Alignment and Balancing Perform Video Deflection Studies Undertake FAT performance testing at vendor premises as required Assess and report on machine performance and improvement recommendations Spec and setup/installation of online/wireless systems/remote sensors Positively contribute to the performance, growth and profitability of the business. Assist in maintaining and developing client relationships Identify organic growth opportunities Perform any other tasks associated with the smooth operation of the business as required. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Salary from £40,000 (dependent on experience) £5500 car cash allowance Attractive overseas working allowances A comprehensive training programme and development plan Company pension scheme (opt in or out) 25 days annual leave + bank holidays Discretionary annual company bonus and yearly salary review Shiny new Surface Pro Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts The support of a superb employee assistance programme Electric vehicle salary sacrifice scheme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Employee Suggestion programme, because we value input from everyone in the BES Group A proven route into other great roles in our business we re growing fast which creates opportunities to accelerate your career What experience do I need? Our team consists of the best, highly skilled and qualified Reliability Engineers and we want our new recruits to have the same attitude, aptitude and appetite for what we do. A clear communicator with a can-do attitude who has the drive, commitment and passion to continuously improve the quality of service Prepared to work across the globe as per business and client requirements Able to proficiently use Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat PDF writer You will be experienced in the use of CBM hardware and software from: Emerson, SKF, PRUFTECHNIK, SPM, Fluke, Flir, SDT, Commtest/Bentley Nevada/GE A background in marine, rail, nuclear, mining, manufacturing, chemical would be advantageous Mechanical or Electrical Engineering qualification Level 1 Vibration (accredited with at least 12 months experience in data collection and analysis) Level 1 Thermal Imaging (desirable) No restrictions to work in the UK or abroad Full UK driving Licence To apply for this role, simply click Apply . We ask for some basic contact information and a CV or your LinkedIn profile, it s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you re on the same page as us about that and you ve got the right skills, experience and attitude, you ll fit right in. Simple. We re all about diversity and inclusion and that means we want our people to be themselves. We re delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor.
We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. About the role: You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers. Main Responsibilities of a Customer Service Advisor: Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer's objections to ensure that service levels are maintained for our clients. Benefits of being a Customer Service Advisor: 25 days annual leave + Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Skills and experience required to be a successful Customer Service Advisor Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Helpful information Competitive Basic Salary 37.5 hours per week over 5 days. Our Operations Centre is open Mon - Fri 8am to 7pm and Saturday 9am to 5pm . Countrywide Surveying Services ar e part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more! Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00146
Apr 15, 2024
Full time
We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. About the role: You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers. Main Responsibilities of a Customer Service Advisor: Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer's objections to ensure that service levels are maintained for our clients. Benefits of being a Customer Service Advisor: 25 days annual leave + Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Skills and experience required to be a successful Customer Service Advisor Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Helpful information Competitive Basic Salary 37.5 hours per week over 5 days. Our Operations Centre is open Mon - Fri 8am to 7pm and Saturday 9am to 5pm . Countrywide Surveying Services ar e part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more! Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00146
My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
Apr 15, 2024
Contractor
My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
I am currently recruiting for a Senior Case Officer for a well-established regulatory body who work with the public and the healthcare industry to promote patient safety. This position is a 6-month FTC and to start immediately. Their offices are based in Central London. Key responsibilities and daily duties include: Receiving concerns and complaints from members of the public and other authorities. Ensuring all cases are investigated with relevant policies and procedures. Make sure the information and evidence from the police, courts, legal advisors, witnesses and other investigating authorities is kept secure and private at all times. Manage the serious, complex and high-profile cases. Draft allegations, prepare and collate documents and liaises with all case parties in the lead up to and at hearings. Instruct legal representatives in the preparation and presentation of the cases at hearings before the Fitness to Practise Committees. Support the Head and Director of Fitness to Practise in managing High Court appeals. Prepare and manage cases for criminal proceedings in the Magistrates Court, liaising with all case parties. Instructs Counsel to present the case in the Magistrates Court To assist the Case Officers and Hearings Co-ordinator by responding promptly to day-to-day queries and to provide advice and mentoring guidance helping them resolve complex issues that arise in cases. To review and amend, where required, allegations as drafted by Case Officers Where required, to review witness statements as drafted by Case Officers. In the absence of the Head of Fitness to Practise or as delegated, respond to general and specific enquiries from members of the public, ensuring that new concerns received are risk assessed and dealt with under the case management triage procedure and attend meetings when required. Any other challenges that may occur in fitness to practise. To be considered for this role, you must possess: Ability to successfully manage cases, investigations and hearings preparation. Proven experience to effectively manage complex, serious and high-profile cases and sensitive issues. Strong Knowledge and understanding of the legal regulatory landscape. Qualified as a solicitor or barrister, or other legal qualification. Proven ability to provide guidance and support to other team members to help them resolve complex issues that arise in cases. Proven ability to undertake case audits and process improvements. Demonstrate excellent verbal communication skills with the ability to provide good quality feedback. Due to high demand of CV s for this job, only successful candidates will be contacted. Deadline of applications is Mon 8 April. 2 application forms will need to be completed by all candidates ahead of your interview. Please only apply if you can commit to the 6 months. We look forward to hearing from you. Ritz Rec Emp Agy
Apr 15, 2024
Contractor
I am currently recruiting for a Senior Case Officer for a well-established regulatory body who work with the public and the healthcare industry to promote patient safety. This position is a 6-month FTC and to start immediately. Their offices are based in Central London. Key responsibilities and daily duties include: Receiving concerns and complaints from members of the public and other authorities. Ensuring all cases are investigated with relevant policies and procedures. Make sure the information and evidence from the police, courts, legal advisors, witnesses and other investigating authorities is kept secure and private at all times. Manage the serious, complex and high-profile cases. Draft allegations, prepare and collate documents and liaises with all case parties in the lead up to and at hearings. Instruct legal representatives in the preparation and presentation of the cases at hearings before the Fitness to Practise Committees. Support the Head and Director of Fitness to Practise in managing High Court appeals. Prepare and manage cases for criminal proceedings in the Magistrates Court, liaising with all case parties. Instructs Counsel to present the case in the Magistrates Court To assist the Case Officers and Hearings Co-ordinator by responding promptly to day-to-day queries and to provide advice and mentoring guidance helping them resolve complex issues that arise in cases. To review and amend, where required, allegations as drafted by Case Officers Where required, to review witness statements as drafted by Case Officers. In the absence of the Head of Fitness to Practise or as delegated, respond to general and specific enquiries from members of the public, ensuring that new concerns received are risk assessed and dealt with under the case management triage procedure and attend meetings when required. Any other challenges that may occur in fitness to practise. To be considered for this role, you must possess: Ability to successfully manage cases, investigations and hearings preparation. Proven experience to effectively manage complex, serious and high-profile cases and sensitive issues. Strong Knowledge and understanding of the legal regulatory landscape. Qualified as a solicitor or barrister, or other legal qualification. Proven ability to provide guidance and support to other team members to help them resolve complex issues that arise in cases. Proven ability to undertake case audits and process improvements. Demonstrate excellent verbal communication skills with the ability to provide good quality feedback. Due to high demand of CV s for this job, only successful candidates will be contacted. Deadline of applications is Mon 8 April. 2 application forms will need to be completed by all candidates ahead of your interview. Please only apply if you can commit to the 6 months. We look forward to hearing from you. Ritz Rec Emp Agy
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Full time
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Full time
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Contractor
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Contractor
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Indirect Tax Manager Job Summary: Manages indirect tax, which includes sales/use tax, gross receipts, VAT/GST/HST, etc., and other assigned projects. FLSA Classification (US Only): Exempt People Manager: No What you'll do Ensure timely and accurate tax compliance and reporting obligations across the UK, EU, US, Canada, LATAM, etc., for indirect tax such as VAT/GST, sales & use tax, gross receipts, etc. Provide expertise and oversight of all indirect tax matters for all regions. Lead audits and inquiries regarding indirect tax, including managing the relationship with local tax authorities and external advisors. Partner with cross-functional teams to provide strategic indirect tax and advice for all business matters, such as business expansion. Prepare/review/reconcile indirect tax journal entries accounts to ensure accurate and timely financial reporting. Support Oracle ERP implementation relating to indirect taxes. Review and document process gaps related to the indirect tax function. Identify and evaluate issues, efficiencies, and opportunities related to indirect taxes. Promote indirect tax awareness and knowledge, including training and liaising with business and tax partners. Manage the day-to-day operations of the Indirect Tax team, including budgeting, training, and development. Research and analyze a wide range of tax issues and tax implications. Assist with other tax-related projects as needed. What you'll bring Eight (8) to eleven (11) years of global indirect tax experience at large multinational companies & public accounting firms with a deep knowledge of VAT/GST and proven experience in sales and & use tax and property tax. Bachelor's in Accounting or similar field required. Master's in Taxation and/or ACCA/CPA preferred. Experience working with sales tax software such as Avalara, Vertex, and Oracle. Broad indirect tax background in procurement, supply chain, and customs duties experience is a plus. Experience with improving, automating, and implementing tax processes and workflows. Excellent research and communication skills. Team player who is willing and able to perform tasks at all levels and enjoys working in a highly collaborative environment. Highly organized, self-motivated, and autonomous with an entrepreneurial spirit. Willingness to take ownership of complex problems and quickly integrate business objectives with tax compliance and strategies. How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £66,000.00 - £78,850.00 . The full range is £66,000.00 - £100,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
Apr 12, 2024
Full time
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Indirect Tax Manager Job Summary: Manages indirect tax, which includes sales/use tax, gross receipts, VAT/GST/HST, etc., and other assigned projects. FLSA Classification (US Only): Exempt People Manager: No What you'll do Ensure timely and accurate tax compliance and reporting obligations across the UK, EU, US, Canada, LATAM, etc., for indirect tax such as VAT/GST, sales & use tax, gross receipts, etc. Provide expertise and oversight of all indirect tax matters for all regions. Lead audits and inquiries regarding indirect tax, including managing the relationship with local tax authorities and external advisors. Partner with cross-functional teams to provide strategic indirect tax and advice for all business matters, such as business expansion. Prepare/review/reconcile indirect tax journal entries accounts to ensure accurate and timely financial reporting. Support Oracle ERP implementation relating to indirect taxes. Review and document process gaps related to the indirect tax function. Identify and evaluate issues, efficiencies, and opportunities related to indirect taxes. Promote indirect tax awareness and knowledge, including training and liaising with business and tax partners. Manage the day-to-day operations of the Indirect Tax team, including budgeting, training, and development. Research and analyze a wide range of tax issues and tax implications. Assist with other tax-related projects as needed. What you'll bring Eight (8) to eleven (11) years of global indirect tax experience at large multinational companies & public accounting firms with a deep knowledge of VAT/GST and proven experience in sales and & use tax and property tax. Bachelor's in Accounting or similar field required. Master's in Taxation and/or ACCA/CPA preferred. Experience working with sales tax software such as Avalara, Vertex, and Oracle. Broad indirect tax background in procurement, supply chain, and customs duties experience is a plus. Experience with improving, automating, and implementing tax processes and workflows. Excellent research and communication skills. Team player who is willing and able to perform tasks at all levels and enjoys working in a highly collaborative environment. Highly organized, self-motivated, and autonomous with an entrepreneurial spirit. Willingness to take ownership of complex problems and quickly integrate business objectives with tax compliance and strategies. How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £66,000.00 - £78,850.00 . The full range is £66,000.00 - £100,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
Apr 12, 2024
Full time
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
Sales Executive/Agent - Manchester City Centre
Role: Sales Executive
Location: Manchester City Centre (Hybrid working option after probation - 6 months)
Term: Full Time, Permanent
Contract: 40 hours per week
Salary: Starting Salary between £24,800 - £26,500 (Opportunity for pay increase to £30K based on performance) + uncapped commission (min OTE £37K, but top performers earning £80K)
Shifts: 5 days out of 7, opening hours are Monday - Thursday 9am - 8pm, Friday 9am - 7pm, Saturday 9am - 6pm, Sunday 10am - 6pm (1 late shift per week)
CCA Recruitment are excited to be recruiting for Sales Advisors to join a thriving Car Finance broker, based in Manchester City Centre. You will be speaking to warm leads involving a wide range of customers, you will be fact finding and upselling our services, whilst managing your own pipeline. This role will involve the full sales cycle from start to finish.
If you are money motivated and hungry to succeed, then this is the role for you! It is a fast paced, fun and challenging role with great rewards. Salary rising to £30,000 based on performance + uncapped commission. We offer a great commission structure with top earners earning £80k!
The role of a Sales Agent:
To be the main contact between with the customers
Managing your pipeline effectively to maintain contact with your customers.
Being up to date on the latest in-house technology and processes, alongside lender product.
Working alongside our training and development team to ensure that you continue to develop and grow in the role.
Ensuring your calls are compliant and keeping your customers fully informed is crucial.
Working within a tight knit team you will aid and support team members.
Requirements of a Sales Agent:
Positive, proactive, and motivated person, with a real desire to deliver.
Passionate about exceeding customer's expectations
Ability to work by yourself but contribute to the team and work well within a collaborative and customer focused environment.
Consultative approach to sales.
Positive and resilient attitude - individual who will consistently perform at a high level to meet and exceed targets.
Desire and hunger to learn, develop and progress within the business.
Benefits of a Sales Agent:
28 days holiday
Your birthday off
Fully stocked drinks fridge, healthy snacks and fruit!
Gym and fitness memberships
Health cash plan
Massages, MOTs and more
Employee Assistance programme
Pension plan
Income protection
Life assurancePlease apply now for consideration!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
Aug 24, 2023
Permanent
Sales Executive/Agent - Manchester City Centre
Role: Sales Executive
Location: Manchester City Centre (Hybrid working option after probation - 6 months)
Term: Full Time, Permanent
Contract: 40 hours per week
Salary: Starting Salary between £24,800 - £26,500 (Opportunity for pay increase to £30K based on performance) + uncapped commission (min OTE £37K, but top performers earning £80K)
Shifts: 5 days out of 7, opening hours are Monday - Thursday 9am - 8pm, Friday 9am - 7pm, Saturday 9am - 6pm, Sunday 10am - 6pm (1 late shift per week)
CCA Recruitment are excited to be recruiting for Sales Advisors to join a thriving Car Finance broker, based in Manchester City Centre. You will be speaking to warm leads involving a wide range of customers, you will be fact finding and upselling our services, whilst managing your own pipeline. This role will involve the full sales cycle from start to finish.
If you are money motivated and hungry to succeed, then this is the role for you! It is a fast paced, fun and challenging role with great rewards. Salary rising to £30,000 based on performance + uncapped commission. We offer a great commission structure with top earners earning £80k!
The role of a Sales Agent:
To be the main contact between with the customers
Managing your pipeline effectively to maintain contact with your customers.
Being up to date on the latest in-house technology and processes, alongside lender product.
Working alongside our training and development team to ensure that you continue to develop and grow in the role.
Ensuring your calls are compliant and keeping your customers fully informed is crucial.
Working within a tight knit team you will aid and support team members.
Requirements of a Sales Agent:
Positive, proactive, and motivated person, with a real desire to deliver.
Passionate about exceeding customer's expectations
Ability to work by yourself but contribute to the team and work well within a collaborative and customer focused environment.
Consultative approach to sales.
Positive and resilient attitude - individual who will consistently perform at a high level to meet and exceed targets.
Desire and hunger to learn, develop and progress within the business.
Benefits of a Sales Agent:
28 days holiday
Your birthday off
Fully stocked drinks fridge, healthy snacks and fruit!
Gym and fitness memberships
Health cash plan
Massages, MOTs and more
Employee Assistance programme
Pension plan
Income protection
Life assurancePlease apply now for consideration!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
We're hiring! Senior Legal Adviser - Litigation - Hybrid - London/ or Manchester Aon is recruiting a Senior Legal Adviser to join our Litigation team in the UK. This role is for an experienced UK-based lawyer with ability to access either our London or Manchester offices on a hybrid working basis. The Litigation team is part of the Aon UK law department and this team is primarily responsible for providing advice and risk management support in relation to professional negligence claims against all of Aon's solution lines. The role will principally be focussed on supporting our Wealth business, which provides pensions and investment advice to clients. However, we operate as one team across our range of businesses and opportunities for wider engagement and development will be available. There is high demand for our expertise in the litigation team and this team is often required to become involved in and advise on issues broader than active litigation. We need an experienced lawyer to support the team and to be responsible for overseeing some of the largest and most complex E&O and litigation matters in the UK. The team also does a large amount of pre-litigation work which, when it is done effectively, completely mitigates the potential for Aon to have any greater liability thus greatly reducing the risk of financial and reputational loss resulting from E&Os. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About the Role Your impact as Senior Legal Adviser: From time to time, our businesses receive claims or lawsuits that relate to professional negligence issues. For instance, this could be in our Risk business in relation to insurance broking services we provide to a client. Or it could be in our Wealth business in relation to pension scheme administration services that we provide to a client. Your role will be to support all of our business solution lines in relation to the investigation, defence and settlement of these claims and lawsuits. As Senior Legal Adviser, some of your responsibilities and opportunities will include: Advising on professional negligence and commercial disputes (in particular E&Os) Investigating matters that are reported to Aon Law as claims or circumstances that may give rise to a claim, and advising on steps to minimise or mitigate Aon's potential for liability Managing disputes with third parties or suppliers Advising on regulatory, legal and operational issues arising from time to time Appointing and overseeing the quality and fitness-for-purpose of legal advice provided by external lawyers and managing those relationships generally Providing regular case reports for management and boards Work on special projects and investigations that support any aspect of the service Aon Law provides to the business Attend mediations, settlement discussions and court hearings as appropriate Maintain an up to date knowledge of the law Providing legal and risk management training and advice to the businesses on how to mitigate or avoid E&Os Provide support to other Aon Law teams (such as Commercial Contracts and Employment) as required Opportunities to join networks of Aon lawyers around the globe engaging with senior business stakeholders to deliver on common goals as one team Provide mentoring and support to the more junior members of the litigation team and to maximise the development potential of the team. Work with other Aon Law colleagues to drive the development and improvement of initiatives that impact the wider Aon Law UK team. Lead projects to improve team know-how, systems and processes. Support other litigation team colleagues in their work. About you Your knowledge and expertise: Degree-level qualification or equivalent Qualification to practise as a lawyer (whether in the UK or abroad) Experience of insurance and/or pensions litigation and professional negligence claims. Experience balancing corporate risk with commercial awareness and opportunity Excellent drafting and negotiation skills with an eye for detail Excellent communication skills and the ability to gain the confidence of seniors and peers in your team and within the businesses you work for, and you are comfortable communicating by email, telephone and videoconference The ability to manage your time effectively work independently and without supervision, juggle multiple tasks and clients and prioritise, and to be flexible when priorities need to change Enthusiasm for working as part of a team of lawyers and in collaboration with business colleagues towards a common goal Willingness to learn about new areas of work and a logical and enquiring approach to new challenges Experience working in (or advising clients who are in) a regulated environment, including insurance, reinsurance, pensions, asset management and/or investment advisory Aptitude for providing user-friendly legal advice, knowhow and delivery of business-facing coaching/education Experience of developing strategic partnerships/collaboration with clients Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Sep 21, 2022
Full time
We're hiring! Senior Legal Adviser - Litigation - Hybrid - London/ or Manchester Aon is recruiting a Senior Legal Adviser to join our Litigation team in the UK. This role is for an experienced UK-based lawyer with ability to access either our London or Manchester offices on a hybrid working basis. The Litigation team is part of the Aon UK law department and this team is primarily responsible for providing advice and risk management support in relation to professional negligence claims against all of Aon's solution lines. The role will principally be focussed on supporting our Wealth business, which provides pensions and investment advice to clients. However, we operate as one team across our range of businesses and opportunities for wider engagement and development will be available. There is high demand for our expertise in the litigation team and this team is often required to become involved in and advise on issues broader than active litigation. We need an experienced lawyer to support the team and to be responsible for overseeing some of the largest and most complex E&O and litigation matters in the UK. The team also does a large amount of pre-litigation work which, when it is done effectively, completely mitigates the potential for Aon to have any greater liability thus greatly reducing the risk of financial and reputational loss resulting from E&Os. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About the Role Your impact as Senior Legal Adviser: From time to time, our businesses receive claims or lawsuits that relate to professional negligence issues. For instance, this could be in our Risk business in relation to insurance broking services we provide to a client. Or it could be in our Wealth business in relation to pension scheme administration services that we provide to a client. Your role will be to support all of our business solution lines in relation to the investigation, defence and settlement of these claims and lawsuits. As Senior Legal Adviser, some of your responsibilities and opportunities will include: Advising on professional negligence and commercial disputes (in particular E&Os) Investigating matters that are reported to Aon Law as claims or circumstances that may give rise to a claim, and advising on steps to minimise or mitigate Aon's potential for liability Managing disputes with third parties or suppliers Advising on regulatory, legal and operational issues arising from time to time Appointing and overseeing the quality and fitness-for-purpose of legal advice provided by external lawyers and managing those relationships generally Providing regular case reports for management and boards Work on special projects and investigations that support any aspect of the service Aon Law provides to the business Attend mediations, settlement discussions and court hearings as appropriate Maintain an up to date knowledge of the law Providing legal and risk management training and advice to the businesses on how to mitigate or avoid E&Os Provide support to other Aon Law teams (such as Commercial Contracts and Employment) as required Opportunities to join networks of Aon lawyers around the globe engaging with senior business stakeholders to deliver on common goals as one team Provide mentoring and support to the more junior members of the litigation team and to maximise the development potential of the team. Work with other Aon Law colleagues to drive the development and improvement of initiatives that impact the wider Aon Law UK team. Lead projects to improve team know-how, systems and processes. Support other litigation team colleagues in their work. About you Your knowledge and expertise: Degree-level qualification or equivalent Qualification to practise as a lawyer (whether in the UK or abroad) Experience of insurance and/or pensions litigation and professional negligence claims. Experience balancing corporate risk with commercial awareness and opportunity Excellent drafting and negotiation skills with an eye for detail Excellent communication skills and the ability to gain the confidence of seniors and peers in your team and within the businesses you work for, and you are comfortable communicating by email, telephone and videoconference The ability to manage your time effectively work independently and without supervision, juggle multiple tasks and clients and prioritise, and to be flexible when priorities need to change Enthusiasm for working as part of a team of lawyers and in collaboration with business colleagues towards a common goal Willingness to learn about new areas of work and a logical and enquiring approach to new challenges Experience working in (or advising clients who are in) a regulated environment, including insurance, reinsurance, pensions, asset management and/or investment advisory Aptitude for providing user-friendly legal advice, knowhow and delivery of business-facing coaching/education Experience of developing strategic partnerships/collaboration with clients Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Graduate Recruitment Consultant / Associate Recruitment Consultant - Industry Leading Training Programme - £30k OTE in year 1 We are looking for individuals who are driven, persuasive, organised and resilient to join our London office as Associate Recruitment Consultants. This is a versatile and people-orientated role that provides reward and recognition for your hard work. If you are progress-driven, financially motivated and looking to begin a career in an interesting, meritocratic and social environment, these are all things we offer at Venn Group! Surrounded by experience and knowledge, joining Venn Group as a Recruitment Consultant will ensure you are supported to be the best recruitment consultant you can be. Established in 2001, we are one of the most successful agencies in the UK, and all our talent is home grown. The role of a 360 recruiter at Venn Group is a fast paced, varied and challenging sales position where you will be involved in every aspect of the recruitment process. Success depends on understanding your clients and candidates' priorities and to do this effectively you will spend much of your time talking to them and building a partnership. We need people who will listen to our clients and candidates and pay attention to those small details that make a big difference. We look for team players with an eye for individual growth. The role of a 360 Recruitment Consultant at Venn Group involves: • Generating & maintaining business leads with clients through pro-active business development including phone calls, video calls, email and networking events • Building strong relationships with candidates to maintain and develop your network and talent pool • Learning about your sector to become a specialist as we pride ourselves on being a trusted recruitment advisor to industry leaders across the UK • Generating talent through job boards and social media channels • Managing individual targets and goals • Holding virtual and face to face client meetings and candidate interviews A career with benefits: Alongside a competitive basic salary plus unlimited commission structure which rewards both team and individual success, we offer: • A transparent career path via our 'Pathways & Milestones' progression model • Discounted gym membership scheme with Fitness First • Flexible home working • 22 days annual leave (+bank holidays), increasing by 1 day each year up to 30 days • Company pension scheme • Private BUPA healthcare & Health Assured Employee Assistance Programme • Employee led Diversity and Inclusion forum • Two charity days per year to use for volunteering • Regular social events, Fizzy Fridays, Team Nights out • Your birthday off! • Top biller and Milestone Rewards & Incentives We will invest in you, so previous sales experience is beneficial but not essential. Developing our employees is our future, and our structured training programme strikes a balance between off the desk learning and on the job experience. Our unique team-based environment means there really is always someone there to support, guide and mentor you. If you're interested in knowing more, or are looking to secure a jcareer in Recruitment, send your CV over to us now!
Feb 27, 2022
Full time
Graduate Recruitment Consultant / Associate Recruitment Consultant - Industry Leading Training Programme - £30k OTE in year 1 We are looking for individuals who are driven, persuasive, organised and resilient to join our London office as Associate Recruitment Consultants. This is a versatile and people-orientated role that provides reward and recognition for your hard work. If you are progress-driven, financially motivated and looking to begin a career in an interesting, meritocratic and social environment, these are all things we offer at Venn Group! Surrounded by experience and knowledge, joining Venn Group as a Recruitment Consultant will ensure you are supported to be the best recruitment consultant you can be. Established in 2001, we are one of the most successful agencies in the UK, and all our talent is home grown. The role of a 360 recruiter at Venn Group is a fast paced, varied and challenging sales position where you will be involved in every aspect of the recruitment process. Success depends on understanding your clients and candidates' priorities and to do this effectively you will spend much of your time talking to them and building a partnership. We need people who will listen to our clients and candidates and pay attention to those small details that make a big difference. We look for team players with an eye for individual growth. The role of a 360 Recruitment Consultant at Venn Group involves: • Generating & maintaining business leads with clients through pro-active business development including phone calls, video calls, email and networking events • Building strong relationships with candidates to maintain and develop your network and talent pool • Learning about your sector to become a specialist as we pride ourselves on being a trusted recruitment advisor to industry leaders across the UK • Generating talent through job boards and social media channels • Managing individual targets and goals • Holding virtual and face to face client meetings and candidate interviews A career with benefits: Alongside a competitive basic salary plus unlimited commission structure which rewards both team and individual success, we offer: • A transparent career path via our 'Pathways & Milestones' progression model • Discounted gym membership scheme with Fitness First • Flexible home working • 22 days annual leave (+bank holidays), increasing by 1 day each year up to 30 days • Company pension scheme • Private BUPA healthcare & Health Assured Employee Assistance Programme • Employee led Diversity and Inclusion forum • Two charity days per year to use for volunteering • Regular social events, Fizzy Fridays, Team Nights out • Your birthday off! • Top biller and Milestone Rewards & Incentives We will invest in you, so previous sales experience is beneficial but not essential. Developing our employees is our future, and our structured training programme strikes a balance between off the desk learning and on the job experience. Our unique team-based environment means there really is always someone there to support, guide and mentor you. If you're interested in knowing more, or are looking to secure a jcareer in Recruitment, send your CV over to us now!
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021
Dec 08, 2021
Full time
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021
Job Description: Customer Service Advisor Staines, Middlesex (TW18 3DZ) & Home based (Only 1 day in the office every fortnight once competent) Permanent £21,500 rising to £23,000 after 12 months Monthly performance-based bonus of up to £175 Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Role Overview As a Customer Service Advisor, you'll be the first point of contact for our customers. Our members will call for a variety of reasons from sprained ankles to life threatening illnesses, but you'll need to treat each call with the same level of care and compassion as the last. It can be challenging at times, you'll need to authorise or decline treatment in line with policy coverage but if you can bring us the empathy and resilience we need then we can help you build a career at a company that's all about its people. Once you've completed your induction, training and are competent in your role at our state-of-the-art offices in Staines you'll benefit from hybrid working, only needing to go into the office once a fortnight. Giving you the freedom to work from home and maintain a great work life balance. However if you'd like to come into the office more often, that's fine too! We do need to still provide a great service to our customers though, so working from home cannot impact your ability to serve our customers or adhere to the regulatory requirements of the role. What you'll do: Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it's the first call of the day or the last Pre-authorise or decline treatment in line with Bupa policy coverage, responding with empathy at all times Accurately maintain our customer database, ensuring all conversations and outcomes are recorded Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Our customer service colleagues come from all walks of life with varying levels of experience. No matter our age, background or history we all believe in providing great customer service and have a passion for helping others. Some of the skills you'll need to succeed as a Customer Service Advisor are: Great listening and communication skills with the ability to respond with empathy A mix of flexibility and resilience to deal with a variety of enquiries Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers. An enthusiastic, positive attitude with a real desire to help others Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Advisor you'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions Various other benefits and online discounts Free local parking and access to a season ticket loan for public transport Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 31 Jan 2022
Dec 04, 2021
Full time
Job Description: Customer Service Advisor Staines, Middlesex (TW18 3DZ) & Home based (Only 1 day in the office every fortnight once competent) Permanent £21,500 rising to £23,000 after 12 months Monthly performance-based bonus of up to £175 Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Role Overview As a Customer Service Advisor, you'll be the first point of contact for our customers. Our members will call for a variety of reasons from sprained ankles to life threatening illnesses, but you'll need to treat each call with the same level of care and compassion as the last. It can be challenging at times, you'll need to authorise or decline treatment in line with policy coverage but if you can bring us the empathy and resilience we need then we can help you build a career at a company that's all about its people. Once you've completed your induction, training and are competent in your role at our state-of-the-art offices in Staines you'll benefit from hybrid working, only needing to go into the office once a fortnight. Giving you the freedom to work from home and maintain a great work life balance. However if you'd like to come into the office more often, that's fine too! We do need to still provide a great service to our customers though, so working from home cannot impact your ability to serve our customers or adhere to the regulatory requirements of the role. What you'll do: Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it's the first call of the day or the last Pre-authorise or decline treatment in line with Bupa policy coverage, responding with empathy at all times Accurately maintain our customer database, ensuring all conversations and outcomes are recorded Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Our customer service colleagues come from all walks of life with varying levels of experience. No matter our age, background or history we all believe in providing great customer service and have a passion for helping others. Some of the skills you'll need to succeed as a Customer Service Advisor are: Great listening and communication skills with the ability to respond with empathy A mix of flexibility and resilience to deal with a variety of enquiries Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers. An enthusiastic, positive attitude with a real desire to help others Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Advisor you'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions Various other benefits and online discounts Free local parking and access to a season ticket loan for public transport Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 31 Jan 2022
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development
Apr 07, 2021
Full time
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development