Castleford, Yorkshire

My Client is a leading supplier of bespoke touch screen kiosk solutions and provide bespoke software and support services – specifically kiosks/TVMs.

They work with large and small customers from the public and private sectors covering medical, transport, local government and many more.

They are looking for a technical minded, enthusiastic, bright and self-motivated individual to support customers and take ownership of incidents. Training will be provided and there is an opportunity for career progression. The salary is negotiable based on skillset and experience.

You will be supporting:

Windows OS (7/10)

Hardware devices (eg thermal printers, Chip&Pin machines, cash devices etc)

Bespoke software applications

Duties include:

Taking and logging incidents alongside first line

Investigating and Responding to incidents in accordance to SLAs

Arranging engineer visits whilst liaising with customers

Liaising with on-site engineers to resolve issues

Fault finding and problem solving

Software configuring and deployment

The successful candidate will have:

A passion for technology

Strong customer service skills

Excellent organisation skills

The ability to build strong trust and service-based relationships with clients

Good attention to detail

Previous experience working on a help desk or service desk providing 1st line support.


Free car parking available

State of the art break out room which includes pool table and xbox

Job Overview
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