My Client is a leading supplier of bespoke touch screen kiosk solutions and provide bespoke software and support services – specifically kiosks/TVMs.
They work with large and small customers from the public and private sectors covering medical, transport, local government and many more.
They are looking for a technical minded, enthusiastic, bright and self-motivated individual to support customers and take ownership of incidents. Training will be provided and there is an opportunity for career progression. The salary is negotiable based on skillset and experience.
You will be supporting:
Windows OS (7/10)
Hardware devices (eg thermal printers, Chip&Pin machines, cash devices etc)
Bespoke software applications
Taking and logging incidents alongside first line
Investigating and Responding to incidents in accordance to SLAs
Arranging engineer visits whilst liaising with customers
Liaising with on-site engineers to resolve issues
Fault finding and problem solving
Software configuring and deployment
The successful candidate will have:
A passion for technology
Strong customer service skills
Excellent organisation skills
The ability to build strong trust and service-based relationships with clients
Good attention to detail
Previous experience working on a help desk or service desk providing 1st line support.
Free car parking available
State of the art break out room which includes pool table and xbox