JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Mar 27, 2024
Full time
JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Mar 26, 2024
Full time
JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Marketing Data Analyst Location: Uxbridge, London, UK Salary: Competitive Holiday Allowance: 25 days per annum pro-rata, increasing by 1 day up to 30 days after the 2nd full year of employment Performance Bonus: 8%, based on personal and company objectives Probation Period: 6 months Group Personal Pension: Employer contributions 4%, employee contributions 4%, depending on eligibility Group Life Assurance: 3x annual salary, after 3 months of service. Private Medical Insurance: Available to opt-in, as a benefit in kind Perks: Complimentary pillow after 6 months of service Parking: Available, paid for by the employer Hybrid Working: 3 days in the office/2 from home and flexible to attend office as and when required. About the Company: My client is an innovative international marketing team within a luxury brand located in London, dedicated to shaping the future of the company s online presence. This is a newly created role as the business is rapidly growing and the request for more data has increased. As the Marketing Data Analyst, you will play a pivotal role in their success, collaborating with cross-functional teams to drive revenue growth and customer engagement. This is a great opportunity to develop this role even further and you are seeking progression. Job Summary: As a Marketing Data Analyst, you will gather and scrutinise data using specialist tools to generate insights that inform decision-making. Working closely with the Senior Manager of Growth and Insight, you will champion onsite optimisation efforts and support the enhancement of the company Performance Marketing initiatives across international subsidiaries. Key Responsibilities: Data Reporting and Visualisation: Develop and maintain comprehensive dashboards and reports in Google Analytics, Looker Studio, and other analytics platforms. Translate complex data sets into actionable visualisations and reports for stakeholders. Support marketing functions with trend analysis and insights through detailed analytical dashboards. Analytics & Insights: Develop analytics competence within the team and markets. Monitor KPIs and objectives through developed dashboards. Analyse web traffic metrics to provide actionable insights for site improvements. Cross-Functional Collaboration: Work closely with IT, marketing, and sales teams to integrate data from various sources. Present findings and insights clearly to stakeholders. Participate in cross-functional projects to enhance data utilisation company-wide. Ideal Candidate Possesses: Technical Skills and Experience: Proficiency in Google Analytics, including GA360 and GA4. Experience with PowerBI and Microsoft products. Understanding of Share of Search and Google Trends analysis. Strong analytics skills and data-driven mindset. Experience of platforms including Amazon Experience working in a Matrix organisation or an International Head office, highly advantageous Personal & Professional Skills: Strong interpersonal skills to support, influence, and challenge colleagues. Growth mindset with a commitment to ambitious goals. Self-motivated with a focus on results and quality. Ability to work collaboratively and in alignment with company values. Adaptability to a fast-changing environment and deadlines. Culturally aware with clear, articulate communication skills. Strong organisational and problem-solving abilities. Background in mathematics and knowledge of SQL (desirable). Work Environment/Physical Requirements: Based in Uxbridge, London, with excellent access to public transport or provided parking. Hybrid working model with three days in the office and two from home, flexible to attend the office during working hours as required. Occasional travel may be necessary.
Mar 26, 2024
Full time
Marketing Data Analyst Location: Uxbridge, London, UK Salary: Competitive Holiday Allowance: 25 days per annum pro-rata, increasing by 1 day up to 30 days after the 2nd full year of employment Performance Bonus: 8%, based on personal and company objectives Probation Period: 6 months Group Personal Pension: Employer contributions 4%, employee contributions 4%, depending on eligibility Group Life Assurance: 3x annual salary, after 3 months of service. Private Medical Insurance: Available to opt-in, as a benefit in kind Perks: Complimentary pillow after 6 months of service Parking: Available, paid for by the employer Hybrid Working: 3 days in the office/2 from home and flexible to attend office as and when required. About the Company: My client is an innovative international marketing team within a luxury brand located in London, dedicated to shaping the future of the company s online presence. This is a newly created role as the business is rapidly growing and the request for more data has increased. As the Marketing Data Analyst, you will play a pivotal role in their success, collaborating with cross-functional teams to drive revenue growth and customer engagement. This is a great opportunity to develop this role even further and you are seeking progression. Job Summary: As a Marketing Data Analyst, you will gather and scrutinise data using specialist tools to generate insights that inform decision-making. Working closely with the Senior Manager of Growth and Insight, you will champion onsite optimisation efforts and support the enhancement of the company Performance Marketing initiatives across international subsidiaries. Key Responsibilities: Data Reporting and Visualisation: Develop and maintain comprehensive dashboards and reports in Google Analytics, Looker Studio, and other analytics platforms. Translate complex data sets into actionable visualisations and reports for stakeholders. Support marketing functions with trend analysis and insights through detailed analytical dashboards. Analytics & Insights: Develop analytics competence within the team and markets. Monitor KPIs and objectives through developed dashboards. Analyse web traffic metrics to provide actionable insights for site improvements. Cross-Functional Collaboration: Work closely with IT, marketing, and sales teams to integrate data from various sources. Present findings and insights clearly to stakeholders. Participate in cross-functional projects to enhance data utilisation company-wide. Ideal Candidate Possesses: Technical Skills and Experience: Proficiency in Google Analytics, including GA360 and GA4. Experience with PowerBI and Microsoft products. Understanding of Share of Search and Google Trends analysis. Strong analytics skills and data-driven mindset. Experience of platforms including Amazon Experience working in a Matrix organisation or an International Head office, highly advantageous Personal & Professional Skills: Strong interpersonal skills to support, influence, and challenge colleagues. Growth mindset with a commitment to ambitious goals. Self-motivated with a focus on results and quality. Ability to work collaboratively and in alignment with company values. Adaptability to a fast-changing environment and deadlines. Culturally aware with clear, articulate communication skills. Strong organisational and problem-solving abilities. Background in mathematics and knowledge of SQL (desirable). Work Environment/Physical Requirements: Based in Uxbridge, London, with excellent access to public transport or provided parking. Hybrid working model with three days in the office and two from home, flexible to attend the office during working hours as required. Occasional travel may be necessary.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Mar 23, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Mar 23, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 23, 2024
Contractor
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Sep 13, 2022
Full time
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Fill Your Specialist Role
Newcastle Upon Tyne, Tyne And Wear
Business Unit: Data Driven, Change & Delivery Salary: CIRCA £44,000 DOE Location: England - Newcastle, Scotland - Glasgow City Centre, UK Contract Type: Permanent Virgin Money has a fantastic opportunity for a talented individual to bring our business on the journey to get the most out of our data, keep the trust of our customers and fulfil our regulatory obligations. We are on a journey to cloud technologies, driving value and delivering differentiated customer experiences. We're shaping the future of our data and analytics platform, delivering new data assets to our business fast, and all of this while thinking about the safety and security of our data. Sound interesting? Read on… We've an opening for a Senior Privacy Analyst to join our awesome Data Governance and Control Team within Data Solutions, who do an amazing job supporting the embedding of a robust 1st line Data Privacy and Data Management framework across Virgin Money. Here's what you'll be doing… You'll help embed a robust control environment, supporting data management best practice and compliance with the General Data Protection Regulations (GDPR). In this important role, you'll report to a Privacy and Data Management Specialist and work with 2nd line risk colleagues and the Data Protection Officer to ensure our Standards are being adhered to across the business, and that they support Virgin Money's risk appetite and Policies. You'll build strong relationships along the way with the business to help them understand our processes and embed a proactive data management culture. You'll support the team in the execution of important control activities, providing insight into emerging risks and issues and strive for continuous improvement in practices across the bank ensuring we continue to keep our customer's data safe. You'll work alongside other Senior Analysts to help execute the team's strategy which comply with all legislative/regulatory requirements and align to recognised best practice. There are a few essentials you need to bring… Strong working knowledge, preferably with associated qualification or professional accreditations of Data Protection and Privacy, Data Management and be knowledgeable of Organisational Governance. Have a level of Project Management experience and have a demonstrable track record in process improvement and adding value through management reporting. Strong communicator with an ability to build and maintain effective relationships with stakeholders. RED HOT Rewards 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35-hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness A digital-first colleague experience Ability to work anywhere in the UK? (where the role allows) And the great news is, all these benefits are available to colleagues from day one! Inclusion at Virgin Money Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our careers team via email. Now the legal bit… Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Feb 23, 2022
Full time
Business Unit: Data Driven, Change & Delivery Salary: CIRCA £44,000 DOE Location: England - Newcastle, Scotland - Glasgow City Centre, UK Contract Type: Permanent Virgin Money has a fantastic opportunity for a talented individual to bring our business on the journey to get the most out of our data, keep the trust of our customers and fulfil our regulatory obligations. We are on a journey to cloud technologies, driving value and delivering differentiated customer experiences. We're shaping the future of our data and analytics platform, delivering new data assets to our business fast, and all of this while thinking about the safety and security of our data. Sound interesting? Read on… We've an opening for a Senior Privacy Analyst to join our awesome Data Governance and Control Team within Data Solutions, who do an amazing job supporting the embedding of a robust 1st line Data Privacy and Data Management framework across Virgin Money. Here's what you'll be doing… You'll help embed a robust control environment, supporting data management best practice and compliance with the General Data Protection Regulations (GDPR). In this important role, you'll report to a Privacy and Data Management Specialist and work with 2nd line risk colleagues and the Data Protection Officer to ensure our Standards are being adhered to across the business, and that they support Virgin Money's risk appetite and Policies. You'll build strong relationships along the way with the business to help them understand our processes and embed a proactive data management culture. You'll support the team in the execution of important control activities, providing insight into emerging risks and issues and strive for continuous improvement in practices across the bank ensuring we continue to keep our customer's data safe. You'll work alongside other Senior Analysts to help execute the team's strategy which comply with all legislative/regulatory requirements and align to recognised best practice. There are a few essentials you need to bring… Strong working knowledge, preferably with associated qualification or professional accreditations of Data Protection and Privacy, Data Management and be knowledgeable of Organisational Governance. Have a level of Project Management experience and have a demonstrable track record in process improvement and adding value through management reporting. Strong communicator with an ability to build and maintain effective relationships with stakeholders. RED HOT Rewards 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35-hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness A digital-first colleague experience Ability to work anywhere in the UK? (where the role allows) And the great news is, all these benefits are available to colleagues from day one! Inclusion at Virgin Money Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our careers team via email. Now the legal bit… Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Helpdesk Analyst required Beeston NG9 Help Desk Analyst required Beeston NG9 starting immediately Paid Weekly £11.00 an hour Temp to Perm 60/40 ratio of office and home working Role includes- Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. t required Beeston NG9 Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Essential / Minimum Criteria: Experience of working on a 2nd line support desk Ability to provide support to a variety of customers and teams under a range of circumstances. Ability to communicate with people at all levels (from end user to client). Working arrangements: The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. The company is currently working on a 60:40 ratio of office based and home based working Weekends (08:00 - 16:00 only) are covered circa 1 in 6 Please contact Monique Dunning on and email CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 23, 2022
Contractor
Helpdesk Analyst required Beeston NG9 Help Desk Analyst required Beeston NG9 starting immediately Paid Weekly £11.00 an hour Temp to Perm 60/40 ratio of office and home working Role includes- Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. t required Beeston NG9 Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Essential / Minimum Criteria: Experience of working on a 2nd line support desk Ability to provide support to a variety of customers and teams under a range of circumstances. Ability to communicate with people at all levels (from end user to client). Working arrangements: The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. The company is currently working on a 60:40 ratio of office based and home based working Weekends (08:00 - 16:00 only) are covered circa 1 in 6 Please contact Monique Dunning on and email CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
Feb 21, 2022
Full time
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer O365 Admin experience Azure AD experience CompTIA A+ and/ or MCP accreditation Microsoft Office Specialist Certification Advanced knowledge of remote support toolsets Expert knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Feb 21, 2022
Full time
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer O365 Admin experience Azure AD experience CompTIA A+ and/ or MCP accreditation Microsoft Office Specialist Certification Advanced knowledge of remote support toolsets Expert knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Jan 04, 2022
Full time
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Our automotive client is seeking a SAP S4/HANA Support Analyst The client is looking for a SAP S4/HANA Support Analyst with a strong understanding of the SAP modules and ability to capture and manage business user requirements in a fast-paced, deadline-driven environments. The role will support a diverse SAP S4/HANA user-base across a newly formed global venture and focus on ensuring a seamless adoption of the new functionalities. Responsibilities include (but are not limited to): Monitor the SAP S4/HANA application suite, analyse reports from the system or third parties and follow defined processes to solve the problem or escalate it Perform regular health checks as well as recommend and execute required remedial actions in achieving a stable and resilient platform Support a demanding global user-base receiving new functionality in an agile environment with a sharp focus on the timely management of customers and stakeholders Manage SAP 1st and 2nd line incidents and problems with a working knowledge of change, incident and problem management techniques Liaise and prioritise requests with end users and pro-actively resolve them Assist in coordinating SAP technical activities with 3rd parties to seamlessly implement change and formulating change requests to the newly implemented solution Perform configuration analysis, reporting and administration of SAP roles Maintain up-to-date documentation as a reference point for the team Experience required University degree desired Strong SAP experience required - within automotive and/or manufacturing is advantageous Experience across the SAP Modules: MM, FiCO, SD Knowledge of functionalities of master data, contract and order processing, pricing, billing, and integration to logistics, MM and finance Experience in SAP S/4 HANA implementations Experience in managing user profiles and creation, cleansing, loading and extracting data Experience with SAP ABAP logic An understanding of managing and organising Fiori tiles SAP Business Analysis experience across the investigation, analysis, design, build and testing of applications Working knowledge of SAP and the integration points with other modules With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 09, 2021
Full time
Our automotive client is seeking a SAP S4/HANA Support Analyst The client is looking for a SAP S4/HANA Support Analyst with a strong understanding of the SAP modules and ability to capture and manage business user requirements in a fast-paced, deadline-driven environments. The role will support a diverse SAP S4/HANA user-base across a newly formed global venture and focus on ensuring a seamless adoption of the new functionalities. Responsibilities include (but are not limited to): Monitor the SAP S4/HANA application suite, analyse reports from the system or third parties and follow defined processes to solve the problem or escalate it Perform regular health checks as well as recommend and execute required remedial actions in achieving a stable and resilient platform Support a demanding global user-base receiving new functionality in an agile environment with a sharp focus on the timely management of customers and stakeholders Manage SAP 1st and 2nd line incidents and problems with a working knowledge of change, incident and problem management techniques Liaise and prioritise requests with end users and pro-actively resolve them Assist in coordinating SAP technical activities with 3rd parties to seamlessly implement change and formulating change requests to the newly implemented solution Perform configuration analysis, reporting and administration of SAP roles Maintain up-to-date documentation as a reference point for the team Experience required University degree desired Strong SAP experience required - within automotive and/or manufacturing is advantageous Experience across the SAP Modules: MM, FiCO, SD Knowledge of functionalities of master data, contract and order processing, pricing, billing, and integration to logistics, MM and finance Experience in SAP S/4 HANA implementations Experience in managing user profiles and creation, cleansing, loading and extracting data Experience with SAP ABAP logic An understanding of managing and organising Fiori tiles SAP Business Analysis experience across the investigation, analysis, design, build and testing of applications Working knowledge of SAP and the integration points with other modules With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE Shift Available - 0 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off This is an onsite role Contracts min 3 months - temp plus extension and perm opportunities Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. *1st Line Support of Wintel / Retail and Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured whilst logging the incident. *Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. *Proactively keeping Customers informed on incident or request status and progress. *Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. *Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. *Contributing to team meetings. *Good knowledge of IT platforms, equipment and applications. *Proven Customer service skills *Up to 6 months' experience as an analyst within a similar environment *Industry recognised qualifications in relevant area is desirable (i.e. MCP) If you hold current SC clearance and the outlined skills and experience please apply now! If you have the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Dec 03, 2021
Contractor
We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE Shift Available - 0 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off This is an onsite role Contracts min 3 months - temp plus extension and perm opportunities Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. *1st Line Support of Wintel / Retail and Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured whilst logging the incident. *Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. *Proactively keeping Customers informed on incident or request status and progress. *Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. *Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. *Contributing to team meetings. *Good knowledge of IT platforms, equipment and applications. *Proven Customer service skills *Up to 6 months' experience as an analyst within a similar environment *Industry recognised qualifications in relevant area is desirable (i.e. MCP) If you hold current SC clearance and the outlined skills and experience please apply now! If you have the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
2 x Application Support Consultants / Support Analysts for interesting 1st / 2nd Line Support roles with a superb company who have continued to excel and grow through the upheaval of 2020. They now have 150+ staff, they have won multiple awards for being the best ERP solutions business, beating Microsoft Dynamics and others, and they have recently been approved as a supplier to a buying group that represents over 500 businesses in the UK. The company is growing and there is a positive vibe, people are optimistic about their careers and the future here. The software is modern and user friendly, and is a SQL Server, .Net framework ERP product which is highly configurable. Broad salary range depending on your level, to £33k for the right skills. Office based near Bourne End with some home working flexibility. The UK support team is currently 4 people and a support team leader, with 200 customers and they need two more application support consultants to help with the growing workload. You can expect up to 15 calls a day. They are looking for a candidate with at least 12 months' application support, so if you work for a software company supporting a specific application for business customers (SME) that is ideal. So this could be application support of ERP software, or accounting solutions, or construction, property management, builders' merchants, or dealer management software. Or it could be events management software, legal accounting, field service software, or MRP software or estate agent solutions. And it would be great if you had some SQL scripting or SQL Server experience. But the most important skill is to be able to listen to people, understand the issues and look for ways to move things forward. These roles would naturally lead into ERP Implementation and functional consulting as the next career step. Or if you are keen on software development they will fund training courses to learn development and coding in the future. They would expect to see strong problem solving skills with a logical approach to achieving objectives, and excellent interpersonal skills: people who are ambitious, enthusiastic, reliable, and eager to be challenged. You use tact and courtesy when speaking to clients, but can be assertive where necessary. The positions are 1st and 2nd Line Support, but predominantly 2nd Line because nearly all their clients have their own IT departments, so it is rare to have a quick 5 minute fix. The work is interesting and very involved and you will own your calls and work through the issues. The product is written in C# and .Net with SQL Server so working in this role, you will be exposed to that technology and if you were interested in learning more about that side, it would be an advantage, but not essential. This will involve dealing with difficult situations and having to deal with unhappy clients. Sometimes it will be the ERP software at fault and sometimes it will be the client causing their own problems, and sometimes a mixture of both. What is interesting is that you will be dealing with issues across all modules, Finance, CRM, Ecommerce, Inventory, Warehousing, Distribution, Purchasing and Mobile. So when you take a call you will need to figure out what the issue is, really get into the nitty gritty of it by talking to the client, and really trying to understand the issues their business is having. To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.
Sep 09, 2021
Full time
2 x Application Support Consultants / Support Analysts for interesting 1st / 2nd Line Support roles with a superb company who have continued to excel and grow through the upheaval of 2020. They now have 150+ staff, they have won multiple awards for being the best ERP solutions business, beating Microsoft Dynamics and others, and they have recently been approved as a supplier to a buying group that represents over 500 businesses in the UK. The company is growing and there is a positive vibe, people are optimistic about their careers and the future here. The software is modern and user friendly, and is a SQL Server, .Net framework ERP product which is highly configurable. Broad salary range depending on your level, to £33k for the right skills. Office based near Bourne End with some home working flexibility. The UK support team is currently 4 people and a support team leader, with 200 customers and they need two more application support consultants to help with the growing workload. You can expect up to 15 calls a day. They are looking for a candidate with at least 12 months' application support, so if you work for a software company supporting a specific application for business customers (SME) that is ideal. So this could be application support of ERP software, or accounting solutions, or construction, property management, builders' merchants, or dealer management software. Or it could be events management software, legal accounting, field service software, or MRP software or estate agent solutions. And it would be great if you had some SQL scripting or SQL Server experience. But the most important skill is to be able to listen to people, understand the issues and look for ways to move things forward. These roles would naturally lead into ERP Implementation and functional consulting as the next career step. Or if you are keen on software development they will fund training courses to learn development and coding in the future. They would expect to see strong problem solving skills with a logical approach to achieving objectives, and excellent interpersonal skills: people who are ambitious, enthusiastic, reliable, and eager to be challenged. You use tact and courtesy when speaking to clients, but can be assertive where necessary. The positions are 1st and 2nd Line Support, but predominantly 2nd Line because nearly all their clients have their own IT departments, so it is rare to have a quick 5 minute fix. The work is interesting and very involved and you will own your calls and work through the issues. The product is written in C# and .Net with SQL Server so working in this role, you will be exposed to that technology and if you were interested in learning more about that side, it would be an advantage, but not essential. This will involve dealing with difficult situations and having to deal with unhappy clients. Sometimes it will be the ERP software at fault and sometimes it will be the client causing their own problems, and sometimes a mixture of both. What is interesting is that you will be dealing with issues across all modules, Finance, CRM, Ecommerce, Inventory, Warehousing, Distribution, Purchasing and Mobile. So when you take a call you will need to figure out what the issue is, really get into the nitty gritty of it by talking to the client, and really trying to understand the issues their business is having. To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.