We are recruiting a Field Manager to join our growing property services division on a permanent basis. We are looking for someone with a trades background and proven experience of managing a large multi disciplinary team of operatives to carry out responsive repairs to our homes across the Bradford District. This presents an exciting opportunity for an individual with drive, initiative and enthusiasm to help shape the future of property services. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities Provide strong leadership as part of the Building Services Management Team, driving and delivering the service towards an outstanding responsive repairs service. Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives. Positively lead and take responsibility of your trade area taking responsibility for the delivery of high quality, efficient response maintenance services, driving performance to achieve a high quality value for money service with high levels of customer satisfaction. Put the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints Support the service transformation and delivery of the five year service improvement plan. Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's. Identify, manage and execute improvement plans, including preparation of reports and analysis. Prepare and deliver performance reports to Teams and Senior Managers. Researching best practice and developing new initiatives to drive and deliver the viability of the business Procure and manage sub contractors and suppliers. Develop & manage positive and constructive relationships with external stakeholders and customer groups. Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement. Ensure that the service area delivers maximum financial performance ensuring a commercial approach to service delivery Effective management of service area budget, monitor and manage actual expenditure and deliver value for money Ensure robust Health and Safety procedures and policies are applied including application of risk assessments to ensure safety compliance across the service safeguarding colleagues, customers and the general public. Requirements Proven experience of leading a repairs team towards upper quartile performance City and Guilds Advanced Craft NVQ with a trades background / HNC in construction or equivalent A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service Knowledge of the implications of HASAWA, CDM, COSHH and other associated construction related H&S/Compliance legislation. Extensive knowledge of the Building Industry including a thorough inspection of both domestic and complex buildings An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise. Excellent budgetary management skills maintaining high quality service standards, within budget, to agreed expectations and work orders / plans. A relevant management qualification i.e ILM Level 3, HNC, CMI and an appropriate construction background and SMSTS - Construction Site Managers Safety Certificate, or other relevant Health and Safety Certificate Full driving licence with access to own vehicle (essential) Benefits Salary from £40,747 upto £45,296 dependant on experience £1,000 essential car user allowance per year plus mileage West Yorkshire Pension Fund membership - Current employer contribution is 15.9% Annual leave: 28 days which increases with service up to 32 plus public holidays Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Apr 16, 2024
Full time
We are recruiting a Field Manager to join our growing property services division on a permanent basis. We are looking for someone with a trades background and proven experience of managing a large multi disciplinary team of operatives to carry out responsive repairs to our homes across the Bradford District. This presents an exciting opportunity for an individual with drive, initiative and enthusiasm to help shape the future of property services. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities Provide strong leadership as part of the Building Services Management Team, driving and delivering the service towards an outstanding responsive repairs service. Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives. Positively lead and take responsibility of your trade area taking responsibility for the delivery of high quality, efficient response maintenance services, driving performance to achieve a high quality value for money service with high levels of customer satisfaction. Put the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints Support the service transformation and delivery of the five year service improvement plan. Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's. Identify, manage and execute improvement plans, including preparation of reports and analysis. Prepare and deliver performance reports to Teams and Senior Managers. Researching best practice and developing new initiatives to drive and deliver the viability of the business Procure and manage sub contractors and suppliers. Develop & manage positive and constructive relationships with external stakeholders and customer groups. Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement. Ensure that the service area delivers maximum financial performance ensuring a commercial approach to service delivery Effective management of service area budget, monitor and manage actual expenditure and deliver value for money Ensure robust Health and Safety procedures and policies are applied including application of risk assessments to ensure safety compliance across the service safeguarding colleagues, customers and the general public. Requirements Proven experience of leading a repairs team towards upper quartile performance City and Guilds Advanced Craft NVQ with a trades background / HNC in construction or equivalent A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service Knowledge of the implications of HASAWA, CDM, COSHH and other associated construction related H&S/Compliance legislation. Extensive knowledge of the Building Industry including a thorough inspection of both domestic and complex buildings An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise. Excellent budgetary management skills maintaining high quality service standards, within budget, to agreed expectations and work orders / plans. A relevant management qualification i.e ILM Level 3, HNC, CMI and an appropriate construction background and SMSTS - Construction Site Managers Safety Certificate, or other relevant Health and Safety Certificate Full driving licence with access to own vehicle (essential) Benefits Salary from £40,747 upto £45,296 dependant on experience £1,000 essential car user allowance per year plus mileage West Yorkshire Pension Fund membership - Current employer contribution is 15.9% Annual leave: 28 days which increases with service up to 32 plus public holidays Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Pricing Analyst Assignment Type: Temporary, ongoing basis where you will be engaged via Hays Location: Chichester Working Environment: Hybrid, part office based on site at client offices/part home based Pay type: Competitive hourly pay rate Our Client The World's pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence. The Role Everything starts with passion at our luxurious automotive client. It turns a profession into a vocation. It drives them to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a department into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that they can shape the future together. An excellent opportunity for a Pricing Analyst to support Pricing Team. You will be working in the Parts Pricing environment of Aftersales and be supporting Pricing Manager. Your main task will be to ensure all new parts have valid prices set up, are ready to be ordered by dealers' network. You will be responsible for preparing cyclic reports to ensure we are on track with our targets (margin analysis, cost price changes etc.). You will be exposed to all aspects of pricing management and pricing structure at Ownership Services Department. You will be working with everything that influences prices of our spare parts: currency fluctuations, transport fees, customer demands, current market situations and many more. You will also have an opportunity to implement ideas and improvements that would positively influence our profit margins. You will be working with marketing, service, warranty and business steering, but you will be also acting as point of contact for the dealer network, area managers, internal and external partners.Our client are currently working on reshaping and improving the existing Pricing Process, so you will have an opportunity to be a key person in this project. You will also be welcome to implement your own ideas and improvements to shape future Pricing Process in Pricing Management area. This project will require support from an IT, process and data analysis. You will be a vital asset to support the team in the analysis, planning and implementation your own point of view. Key Accountabilities Setting Retail and Dealer prices in line with new model launches, life cycle impulses, running changes and new product releases. Maintaining target margins across the portfolio Reviewing and adjusting Market and Freight Factors, ensuring the profit will be secured Support system changes and liaising with IT department when user testing is required. Support in Quarterly Updates: Prices harmonisation between markets Maintenance and profit margins review Creation of 15 external and 2 internal Price Files on Quarterly basis Monitoring cost price changes and reacting to them Setting up costs for internal parts Liaising with other teams across the business: Finance, Bespoke, Warranty, Business Steering and Logistics. Data analysis and various reports preparation General support in Pricing Team Skills and Qualifications Degree or relevant experience in Economics/Finance/Accounting field Knowledge and experience in both the Aftersales and spare parts business Pricing experience within a global, multi-currency function Management of large complex data sets SAP experience Fluent in English Competent in MS Office, with specific experience in Excel and PowerPoint Analytical and mathematical skills Affinity to data analysis and problem solving Ability to communicate to different cultures with sensitivity and respect Desire to continuously improve processes. Good eye to detail and analytical approach Benefits: Competitive hourly rate along with an annual performance related bonus Hybrid working Access to a subsidised restaurant Hays Go1 training platform which offers a library of over 70,000 courses Access to Ben - Offers support across a wide range of topics such as mental health well-being, financial or legal matters Local retail and restaurant discounts 35 days annual leave (Including bank holidays) What next?If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 16, 2024
Contractor
Pricing Analyst Assignment Type: Temporary, ongoing basis where you will be engaged via Hays Location: Chichester Working Environment: Hybrid, part office based on site at client offices/part home based Pay type: Competitive hourly pay rate Our Client The World's pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence. The Role Everything starts with passion at our luxurious automotive client. It turns a profession into a vocation. It drives them to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a department into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that they can shape the future together. An excellent opportunity for a Pricing Analyst to support Pricing Team. You will be working in the Parts Pricing environment of Aftersales and be supporting Pricing Manager. Your main task will be to ensure all new parts have valid prices set up, are ready to be ordered by dealers' network. You will be responsible for preparing cyclic reports to ensure we are on track with our targets (margin analysis, cost price changes etc.). You will be exposed to all aspects of pricing management and pricing structure at Ownership Services Department. You will be working with everything that influences prices of our spare parts: currency fluctuations, transport fees, customer demands, current market situations and many more. You will also have an opportunity to implement ideas and improvements that would positively influence our profit margins. You will be working with marketing, service, warranty and business steering, but you will be also acting as point of contact for the dealer network, area managers, internal and external partners.Our client are currently working on reshaping and improving the existing Pricing Process, so you will have an opportunity to be a key person in this project. You will also be welcome to implement your own ideas and improvements to shape future Pricing Process in Pricing Management area. This project will require support from an IT, process and data analysis. You will be a vital asset to support the team in the analysis, planning and implementation your own point of view. Key Accountabilities Setting Retail and Dealer prices in line with new model launches, life cycle impulses, running changes and new product releases. Maintaining target margins across the portfolio Reviewing and adjusting Market and Freight Factors, ensuring the profit will be secured Support system changes and liaising with IT department when user testing is required. Support in Quarterly Updates: Prices harmonisation between markets Maintenance and profit margins review Creation of 15 external and 2 internal Price Files on Quarterly basis Monitoring cost price changes and reacting to them Setting up costs for internal parts Liaising with other teams across the business: Finance, Bespoke, Warranty, Business Steering and Logistics. Data analysis and various reports preparation General support in Pricing Team Skills and Qualifications Degree or relevant experience in Economics/Finance/Accounting field Knowledge and experience in both the Aftersales and spare parts business Pricing experience within a global, multi-currency function Management of large complex data sets SAP experience Fluent in English Competent in MS Office, with specific experience in Excel and PowerPoint Analytical and mathematical skills Affinity to data analysis and problem solving Ability to communicate to different cultures with sensitivity and respect Desire to continuously improve processes. Good eye to detail and analytical approach Benefits: Competitive hourly rate along with an annual performance related bonus Hybrid working Access to a subsidised restaurant Hays Go1 training platform which offers a library of over 70,000 courses Access to Ben - Offers support across a wide range of topics such as mental health well-being, financial or legal matters Local retail and restaurant discounts 35 days annual leave (Including bank holidays) What next?If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Organisation Organisation - Customers, Communication and Technology Job Job - Technology Service Operations Position Type - Full Time Location: North Greenwich, London, UK / Hybrid 50% Office attendance Salary: £55,000 to £60,000 + Fantastic Benefits UK Sponsorship available, although candidates are responsible for their own application fees. About us: The CoE (Centre of Excellence) Asset Management Team at TFL currently consists of over 45 Maximo Specialists delivering Project Development and Support for all major TfL areas including London Underground, London Overground, TfL Surface, also the new Elizabeth Line with over 4000 Maximo Users. With 4 Maximo Projects in process to improve Asset Management in these fields. We support applications that cover business critical services for TfL in asset management. We work with ERP, commercial off the shelf, in-house developed software, transport maintenance, planning systems and online services. To assist us in delivering these services your experience must include having worked with Maximo. The Role: You will be accountable for the provision of Level 2 (and where appropriate Level 3) service for TfL's environments, ensuring that all services are delivered to the agreed standards, quality and performance. Our work will sometimes require out of hours support, support of weekend or out of hour's maintenance or release activities for certain applications and you would need to play a part in this. Key Accountabilities - Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio. - You will be Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service. - Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments. - Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to them, or ensuring they are moved to the correct resolver team. - Advancing service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs. - Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. - Accountable for assisting Projects and other technical teams to deliver new services / update existing services in their portfolio. Skills - You will have excellent oral and written communication skills at a business and technical level - You should be highly skilled at solving and communicating complex problems - We require someone who communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - It is essential that you have Relevant Business Application technical support skills Knowledge - Extensive Industry experience in an Application Support environment - You should have knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services. - Working knowledge of at least a few of the following products: Maximo (v7.5, v7.6); Maximo for Transportation; Maximo Linear Asset Manager; Maximo HSE Manager; Maximo Scheduler; Maximo Asset Configuration Manager; Maximo Calibration; CIM Visual Planning Suite, TRM Rules Manager, BIRT, Maximo Anywhere; SAP Mobile Platform 3.0; and Maximo Everyplace. - Strong WebSphere, and Database (Oracle/SQL) skills are needed. - Good Knowledge of - Enterprise Resource Planning, and Asset Management Systems. - Good knowledge of agile project management methodologies. - Good knowledge of solutions development methodologies. Experience - Proven experience of working in a complex multisite environment dealing with business applications and real time implementation systems. - Consistent record of working within a support or operations environment. - Well-developed experience of issues and incident management and working within agreed SLAs. - Minimum of 3 years support and / or implementation experience on Maximo Asset Management and associated systems, including experience of working with Maximo Integration Framework (MIF), Maximo Application Designer, Workflows Designer, Automation Scripts, Configuration and troubleshooting of JVMs and Websphere, and relevant Maximo experience in a transportation environment is desirable. Excellent Benefits include: • Final salary pension scheme • Free travel for you on the TfL network • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket • 30 days annual leave plus public and bank holidays • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow • Private healthcare discounted scheme (optional) • Tax-efficient cycle-to-work programme • Retail, health, leisure and travel offers • Discounted Eurostar travel Additional Information Please apply supplying both your CV and a covering letter preferably in ".docx" format. Both documents should be A4, in Arial 12 font, and a maximum of 2 pages per document. If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. We understand a confidence gap can get in the way of meeting spectacular candidates. So please don't hesitate to apply if you think you have what it takes even if you feel you don't meet all the criteria. We'd love to hear from you.
Apr 16, 2024
Full time
Organisation Organisation - Customers, Communication and Technology Job Job - Technology Service Operations Position Type - Full Time Location: North Greenwich, London, UK / Hybrid 50% Office attendance Salary: £55,000 to £60,000 + Fantastic Benefits UK Sponsorship available, although candidates are responsible for their own application fees. About us: The CoE (Centre of Excellence) Asset Management Team at TFL currently consists of over 45 Maximo Specialists delivering Project Development and Support for all major TfL areas including London Underground, London Overground, TfL Surface, also the new Elizabeth Line with over 4000 Maximo Users. With 4 Maximo Projects in process to improve Asset Management in these fields. We support applications that cover business critical services for TfL in asset management. We work with ERP, commercial off the shelf, in-house developed software, transport maintenance, planning systems and online services. To assist us in delivering these services your experience must include having worked with Maximo. The Role: You will be accountable for the provision of Level 2 (and where appropriate Level 3) service for TfL's environments, ensuring that all services are delivered to the agreed standards, quality and performance. Our work will sometimes require out of hours support, support of weekend or out of hour's maintenance or release activities for certain applications and you would need to play a part in this. Key Accountabilities - Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio. - You will be Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service. - Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments. - Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to them, or ensuring they are moved to the correct resolver team. - Advancing service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs. - Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. - Accountable for assisting Projects and other technical teams to deliver new services / update existing services in their portfolio. Skills - You will have excellent oral and written communication skills at a business and technical level - You should be highly skilled at solving and communicating complex problems - We require someone who communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - It is essential that you have Relevant Business Application technical support skills Knowledge - Extensive Industry experience in an Application Support environment - You should have knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services. - Working knowledge of at least a few of the following products: Maximo (v7.5, v7.6); Maximo for Transportation; Maximo Linear Asset Manager; Maximo HSE Manager; Maximo Scheduler; Maximo Asset Configuration Manager; Maximo Calibration; CIM Visual Planning Suite, TRM Rules Manager, BIRT, Maximo Anywhere; SAP Mobile Platform 3.0; and Maximo Everyplace. - Strong WebSphere, and Database (Oracle/SQL) skills are needed. - Good Knowledge of - Enterprise Resource Planning, and Asset Management Systems. - Good knowledge of agile project management methodologies. - Good knowledge of solutions development methodologies. Experience - Proven experience of working in a complex multisite environment dealing with business applications and real time implementation systems. - Consistent record of working within a support or operations environment. - Well-developed experience of issues and incident management and working within agreed SLAs. - Minimum of 3 years support and / or implementation experience on Maximo Asset Management and associated systems, including experience of working with Maximo Integration Framework (MIF), Maximo Application Designer, Workflows Designer, Automation Scripts, Configuration and troubleshooting of JVMs and Websphere, and relevant Maximo experience in a transportation environment is desirable. Excellent Benefits include: • Final salary pension scheme • Free travel for you on the TfL network • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket • 30 days annual leave plus public and bank holidays • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow • Private healthcare discounted scheme (optional) • Tax-efficient cycle-to-work programme • Retail, health, leisure and travel offers • Discounted Eurostar travel Additional Information Please apply supplying both your CV and a covering letter preferably in ".docx" format. Both documents should be A4, in Arial 12 font, and a maximum of 2 pages per document. If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do. We understand a confidence gap can get in the way of meeting spectacular candidates. So please don't hesitate to apply if you think you have what it takes even if you feel you don't meet all the criteria. We'd love to hear from you.
Are you looking to take your career to the next level? With over 30 million users, across 20 countries, make your mark at one of the world's leading online digital platforms. With the use of Conversational AI and Machine Learning, they are at the forefront of revolutionising an entire industry. Everything they do has the 'user first' approach and consequently, the product teams have a high degree of customer obsession with a discovery-led approach for building better products. My client has created a newly formed solutions-focused domain within one of their B2C product portfolios. With a large (and growing) investment and strategic direction, this domain will focus on harnessing A I, to understand what bigger opportunities there are in the market to gain a competitive edge when looking at the B2C & B2B experience as a whole. This Individual contributor position will be much more discovery-led and will become an expert in this domain, looking to develop features that will be disruptive to the industry. This role will suit someone comfortable using analytics and research data to drive feature decisions and product improvements, which they can develop into a roadmap, keeping a balance between product discovery and product delivery, whilst maintaining a focus on innovation. This role requires someone unafraid to drive significant impact within their core product experience, through frequent and thoughtful experimentation. You will be responsible for: As a Senior Product Manager working in this newly created domain, you will own key parts of the customer experience from ideation through to execution. You will focus on building data-driven features across both the Web and App that customers love. The role will consist of: Deeply understanding the B2C & B2B users, synthesizing qualitative and quantitative data on how they behave, how they respond to different experiences and where the largest gaps are in meeting their needs. Defining the product vision and driving the roadmap for the products Clarifying the why and the what for the teams the business priorities, vision, the requirements, and the metrics to move Understanding the friction points in the user journey and working with user research to confirm and validate with prototypes, user feedback and experimentation. Working in close partnership with engineering and design teams to identify and manage trade-offs. Taking a data-driven approach for measuring the effectiveness of new features and establishing improvement areas Owning the prioritisation of your backlog and the discovery of strategic opportunities Building and maintaining a robust backlog for the engineering team and clarifying requirements during planning and as required. As the product moves from discovery to definition, working with user experience design and Go To Market and engineering teams Participating in agile ceremonies of sprint reviews with the engineering teams Supporting product operations around organisation-level reporting and roadshows for new feature launches. Ensure timely delivery of high-quality product features and optimisations and use data to validate impact and demonstrate that you can achieve high-impact goals with your feature You might be a fit if you have; Bachelor's degree or equivalent in a quantitative or technical field or equivalent practical experience. 6+ years' experience working on technology-powered products as a PM. Demonstrated success in product management or related experience at fast-growing companies. Experience in B2C & B2B online Marketplace. Demonstrated experience in modern product discovery and delivery. Experience in end-to-end product development, where you have led the problem-solving. O-1 product development- where you have successfully created entirely new impactful products/features/ solutions. Strong written and verbal communication skills with clear communication of complex topics Strong stakeholder management & influencing skills. Strong pitching and presenting skills to C-Suite for investment. A data-driven approach for building features and improving products. A strong frameworked way of working Proven experience in product incubation, building and scaling up high-traffic products. Proven ability to engage and collaborate with engineers, designers, and company leaders. Proven ability to utilise advanced analytical skills to enable effective collaboration with data scientists or data analysts. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Company Culture: Although my client is an established business, they promote an agile start-up, intrapreneurial environment. They encourage their employees to challenge the status quo, always striving for better and enabling ideas and innovation across the board. Equality, diversity, and fairness are a top priority, they are fully committed to creating a diverse, inclusive, and accessible workplace, where all their people can bring their whole selves to work, whether you are working from home, in their head office in London, or in one of their other UK hubs. As an organisation, they have a strong set of values and believe that their people make the difference. They recognise hard work and talent by offering; Flexible, hybrid working. Excellent ongoing training and development plans. A range of rewards and incentives (e.g luxury trips) to show just how much they value the unique skills and individual contributions of the people who work there. A competitive benefits package that supports employees and their families.
Apr 13, 2024
Full time
Are you looking to take your career to the next level? With over 30 million users, across 20 countries, make your mark at one of the world's leading online digital platforms. With the use of Conversational AI and Machine Learning, they are at the forefront of revolutionising an entire industry. Everything they do has the 'user first' approach and consequently, the product teams have a high degree of customer obsession with a discovery-led approach for building better products. My client has created a newly formed solutions-focused domain within one of their B2C product portfolios. With a large (and growing) investment and strategic direction, this domain will focus on harnessing A I, to understand what bigger opportunities there are in the market to gain a competitive edge when looking at the B2C & B2B experience as a whole. This Individual contributor position will be much more discovery-led and will become an expert in this domain, looking to develop features that will be disruptive to the industry. This role will suit someone comfortable using analytics and research data to drive feature decisions and product improvements, which they can develop into a roadmap, keeping a balance between product discovery and product delivery, whilst maintaining a focus on innovation. This role requires someone unafraid to drive significant impact within their core product experience, through frequent and thoughtful experimentation. You will be responsible for: As a Senior Product Manager working in this newly created domain, you will own key parts of the customer experience from ideation through to execution. You will focus on building data-driven features across both the Web and App that customers love. The role will consist of: Deeply understanding the B2C & B2B users, synthesizing qualitative and quantitative data on how they behave, how they respond to different experiences and where the largest gaps are in meeting their needs. Defining the product vision and driving the roadmap for the products Clarifying the why and the what for the teams the business priorities, vision, the requirements, and the metrics to move Understanding the friction points in the user journey and working with user research to confirm and validate with prototypes, user feedback and experimentation. Working in close partnership with engineering and design teams to identify and manage trade-offs. Taking a data-driven approach for measuring the effectiveness of new features and establishing improvement areas Owning the prioritisation of your backlog and the discovery of strategic opportunities Building and maintaining a robust backlog for the engineering team and clarifying requirements during planning and as required. As the product moves from discovery to definition, working with user experience design and Go To Market and engineering teams Participating in agile ceremonies of sprint reviews with the engineering teams Supporting product operations around organisation-level reporting and roadshows for new feature launches. Ensure timely delivery of high-quality product features and optimisations and use data to validate impact and demonstrate that you can achieve high-impact goals with your feature You might be a fit if you have; Bachelor's degree or equivalent in a quantitative or technical field or equivalent practical experience. 6+ years' experience working on technology-powered products as a PM. Demonstrated success in product management or related experience at fast-growing companies. Experience in B2C & B2B online Marketplace. Demonstrated experience in modern product discovery and delivery. Experience in end-to-end product development, where you have led the problem-solving. O-1 product development- where you have successfully created entirely new impactful products/features/ solutions. Strong written and verbal communication skills with clear communication of complex topics Strong stakeholder management & influencing skills. Strong pitching and presenting skills to C-Suite for investment. A data-driven approach for building features and improving products. A strong frameworked way of working Proven experience in product incubation, building and scaling up high-traffic products. Proven ability to engage and collaborate with engineers, designers, and company leaders. Proven ability to utilise advanced analytical skills to enable effective collaboration with data scientists or data analysts. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Company Culture: Although my client is an established business, they promote an agile start-up, intrapreneurial environment. They encourage their employees to challenge the status quo, always striving for better and enabling ideas and innovation across the board. Equality, diversity, and fairness are a top priority, they are fully committed to creating a diverse, inclusive, and accessible workplace, where all their people can bring their whole selves to work, whether you are working from home, in their head office in London, or in one of their other UK hubs. As an organisation, they have a strong set of values and believe that their people make the difference. They recognise hard work and talent by offering; Flexible, hybrid working. Excellent ongoing training and development plans. A range of rewards and incentives (e.g luxury trips) to show just how much they value the unique skills and individual contributions of the people who work there. A competitive benefits package that supports employees and their families.
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Apr 11, 2024
Contractor
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Sep 18, 2022
Full time
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Job Title: Head of Young People's Supported Accommodation Salary: £50,567 Benefits include a generous annual leave allowance that increases in line with service. OY will offers faircompany sick pay, maternity leave, paternity leave and compassionate leave. In addition, allstaff are offered a pension scheme and life insurance policy. OY delivers an 'Employment Assistance Program' tosupports staff mental health and well-being by providing practical support for issues at work and home. Department: Young people's supported accommodation (YPSA) Reports to: CEO Hours of work: 37.5 hours per week Location: Office based in Headington, Oxford, however travel throughout Oxfordshire and further afield will be required Closing date for applications: 3rd March 2022, 11am To apply, please send a copy of your CV accompanied by a covering letter to our recruitment team, alternatively, visit our Oxfordshire Youth website for more information. Oxfordshire Youth Oxfordshire Youth is a boundary-breaking organisation, passionate about creating a future for and with young people that offers them the best possible opportunity to realise their potential. Our staff are redefining the youth sector in Oxfordshire and we envisage a world in which young people havethe tools they need to approach life with creativity, resilience and brilliant mental health. OY culture revolves around our core values of being: trustworthy, inclusive, innovative, ambitious, reflective and self-nurturing. Young people's supported accommodation We are proud to have joined forces with mental health and housing charity Response to provide an innovative new model of supported accommodation in Oxfordshire for young people aged 18-24. Our partnership approach ensures that: young people receive the best possible opportunities available staff receive the highest quality training to be the best coaches they can be The new YPSA model has an aspirational vision. We want to see up to 130 young people transform their lives through engaging with life-changing opportunities in education, employment and training. Our young people are being equipped with new tools and techniques to help them manage their mental health, develop financial autonomy and learn how to nurture, repair and sustain healthy relationships with the people that matter to them. Our commitment to inclusion and diversity OY warmly welcomes applications from people of colour, trans and non-binary people and disabled people. Your potential to learn and grow in the role is important to us, so we want to hear from you even if your CV isn't a 100% match with a job description. We nurture our community, creating an open, inclusive and diverse organisation where all team members feel a sense of belonging. Job purpose As part of the senior leadership team, the Head of Young People's Supported Accommodation will work strategically with the CEO on the strategy, development and transformation of Oxfordshire Youth. They will also oversee all safeguarding of children and young people across all work streams for Oxfordshire Youth. They will lead the YPSA service for Oxfordshire Youth, ensuring that Oxfordshire Youth delivers a high quality transformational service for young people in Oxfordshire. They will be responsible for ensuring the model provides an exceptional, trauma-informed approach to young people, which incorporates the key principles and approaches of excellent youth work. We have ambitious targets for young people's outcomes and the Head of Young People's Supported Accommodation will work closely with the CEO to help achieve our vision that young people in the YPSA grow to become, and be seen as, future change makers. The Head of YPSA will work with the YPSA Service Manager, a team of YPSA Area Managers, who will oversee Progression Coaches, bank staff and on-call staff to deliver this model. A youth work approach is adopted by YPSA staff which means: you will listen to and bee led by, the needs, ambitions and assets of the young person you are an advocate for and champion of young people's ability to acquire the skills needed to transition into a happy, positive and healthy adulthood you will ensure the YPSA staff team are reliable, skilled and aspirational role models for young people, and that the values, principles and approaches of youth work are embedded. you will promote a non-negotiable expectation that all staff in the YPSA model passionately believe in the potential of all young people to achieve their goals and develop their leadership skills. All progression coaches receive high quality training to ensure they feel confident and motivated to help build skills in emotional literacy, emotional regulation, de-escalating conflict, mental health first aid, safeguarding (children and adults) physical wellbeing, financial empowerment, creativity and group skills. Key responsibilities The Head of YPSA will: Lead on Safeguarding: To promote Safeguarding and risk management internally and to lead and manage policies and procedures, ensuring that they reflect current legislation, best practice and are effectively implemented across the service. Monitor risk to ensure timely, safe, and effective service delivery, alerting more managers to risk and issues as these arise or increase. Provide expert professional, technical and case management advice to staff and ensure staff are able to provide appropriate advice to frontline staff. Lead, co-ordinate and manage arrangements to resolve situations of high complexity and risk, including situations where legal remedy or safeguarding investigation may be required. Seek appropriate expert advice as required. Investigate complaints as needed, report on learning from complaints and compliments and build in learning to the development of the service. Work with all relevant stakeholders to ensure robust policies and procedures and risk assessments are in place and importantly, all young people within the service are regularly informed and educated about safeguarding issues which affect them. Working closely with exploitation prevention teams, Thames Valley Police, OSCB and local charities, the Head of YPSA will be responsible for ensuring that young people are safe at home and safe in the community. Provide Exceptional Leadership: Ensure the service provided is effective, efficient and delivering positive outcomes for young people. Lead the development and implementation of operational practice, procedures, guidance and policies for the service. Support for all roles situated within the service area, ensuring all staff receive regular supervision, training and development. Create the right conditions to enable innovation and excellence to flourish. Team Leadership: Manage, supervise, support, equip and develop the team ensuring that they: Understand, anticipate and apply relevant legislation, as well as relevant national and local policy requirements; Work within agreed charity procedures. Managing ongoing professional development, performance management and wellbeing of staff. Impact and Outcomes: To meet the Key Performance Indicators as set out in the contract. Ensuring impact of evidence-based interventions and regular quality control mechanisms are in place. to work to establish a standard or quality that Oxfordshire Youth are to undertake to strengthen its work. Partnership: Managing relationships expertly, with a wide range of stakeholders, in particular housing partner Response. Key Stakeholders include the brokerage team, Children's social care teams, REOC and EET teams at Oxfordshire County Council, Virtual School for Looked After Children, OSCB, a range of charities and social enterprises, the district Councils, Oxfordshire CAMHS, Thames Valley Police, plus model delivery partners. Budget: Set budgets, ensure value for money and maintain finances within tight constraints. The Head of YPSA will hold responsibility for overseeing the budget for Service, including devolving budget to Managers and Progression Coaches, and producing monthly reports. Fundraising: To work with the CEO to proactively source funding to expand and enhance the quality of provision available for Young People. Co-design: To work with Oxfordshire Youth's Youth Development Team to ensure quality and authentic co-design with young people is embedded within the service. To ensure that young people are actively involved in the design, delivery and implementation of the model, ensuring young people are listened to and their ideas, interests and concerns are heard and acted upon. Monitoring and Reporting: Contribute to the development of impact measures and assessment methodology. Ensure adequate data is collected to enable us to report on service targets in line with Data Protection Act and internal data protections policies. Retrieve, analyse and appraise data for monitoring of activity and performance to support the team to meet key targets and deliver service improvements. Provide clear and detailed updates on the progress of our client services for senior colleagues, Trustees and external reports, confidently communicating successes, challenges and risks. Link with contract organisations to ensure robust management information and reporting arrangements are in place and report and track progress against key performance requirements. HR: Complete and return all required information in relation to staff terms and conditions, pay and sickness as outlined in Oxfordshire Youth's policy...... click apply for full job details
Feb 26, 2022
Full time
Job Title: Head of Young People's Supported Accommodation Salary: £50,567 Benefits include a generous annual leave allowance that increases in line with service. OY will offers faircompany sick pay, maternity leave, paternity leave and compassionate leave. In addition, allstaff are offered a pension scheme and life insurance policy. OY delivers an 'Employment Assistance Program' tosupports staff mental health and well-being by providing practical support for issues at work and home. Department: Young people's supported accommodation (YPSA) Reports to: CEO Hours of work: 37.5 hours per week Location: Office based in Headington, Oxford, however travel throughout Oxfordshire and further afield will be required Closing date for applications: 3rd March 2022, 11am To apply, please send a copy of your CV accompanied by a covering letter to our recruitment team, alternatively, visit our Oxfordshire Youth website for more information. Oxfordshire Youth Oxfordshire Youth is a boundary-breaking organisation, passionate about creating a future for and with young people that offers them the best possible opportunity to realise their potential. Our staff are redefining the youth sector in Oxfordshire and we envisage a world in which young people havethe tools they need to approach life with creativity, resilience and brilliant mental health. OY culture revolves around our core values of being: trustworthy, inclusive, innovative, ambitious, reflective and self-nurturing. Young people's supported accommodation We are proud to have joined forces with mental health and housing charity Response to provide an innovative new model of supported accommodation in Oxfordshire for young people aged 18-24. Our partnership approach ensures that: young people receive the best possible opportunities available staff receive the highest quality training to be the best coaches they can be The new YPSA model has an aspirational vision. We want to see up to 130 young people transform their lives through engaging with life-changing opportunities in education, employment and training. Our young people are being equipped with new tools and techniques to help them manage their mental health, develop financial autonomy and learn how to nurture, repair and sustain healthy relationships with the people that matter to them. Our commitment to inclusion and diversity OY warmly welcomes applications from people of colour, trans and non-binary people and disabled people. Your potential to learn and grow in the role is important to us, so we want to hear from you even if your CV isn't a 100% match with a job description. We nurture our community, creating an open, inclusive and diverse organisation where all team members feel a sense of belonging. Job purpose As part of the senior leadership team, the Head of Young People's Supported Accommodation will work strategically with the CEO on the strategy, development and transformation of Oxfordshire Youth. They will also oversee all safeguarding of children and young people across all work streams for Oxfordshire Youth. They will lead the YPSA service for Oxfordshire Youth, ensuring that Oxfordshire Youth delivers a high quality transformational service for young people in Oxfordshire. They will be responsible for ensuring the model provides an exceptional, trauma-informed approach to young people, which incorporates the key principles and approaches of excellent youth work. We have ambitious targets for young people's outcomes and the Head of Young People's Supported Accommodation will work closely with the CEO to help achieve our vision that young people in the YPSA grow to become, and be seen as, future change makers. The Head of YPSA will work with the YPSA Service Manager, a team of YPSA Area Managers, who will oversee Progression Coaches, bank staff and on-call staff to deliver this model. A youth work approach is adopted by YPSA staff which means: you will listen to and bee led by, the needs, ambitions and assets of the young person you are an advocate for and champion of young people's ability to acquire the skills needed to transition into a happy, positive and healthy adulthood you will ensure the YPSA staff team are reliable, skilled and aspirational role models for young people, and that the values, principles and approaches of youth work are embedded. you will promote a non-negotiable expectation that all staff in the YPSA model passionately believe in the potential of all young people to achieve their goals and develop their leadership skills. All progression coaches receive high quality training to ensure they feel confident and motivated to help build skills in emotional literacy, emotional regulation, de-escalating conflict, mental health first aid, safeguarding (children and adults) physical wellbeing, financial empowerment, creativity and group skills. Key responsibilities The Head of YPSA will: Lead on Safeguarding: To promote Safeguarding and risk management internally and to lead and manage policies and procedures, ensuring that they reflect current legislation, best practice and are effectively implemented across the service. Monitor risk to ensure timely, safe, and effective service delivery, alerting more managers to risk and issues as these arise or increase. Provide expert professional, technical and case management advice to staff and ensure staff are able to provide appropriate advice to frontline staff. Lead, co-ordinate and manage arrangements to resolve situations of high complexity and risk, including situations where legal remedy or safeguarding investigation may be required. Seek appropriate expert advice as required. Investigate complaints as needed, report on learning from complaints and compliments and build in learning to the development of the service. Work with all relevant stakeholders to ensure robust policies and procedures and risk assessments are in place and importantly, all young people within the service are regularly informed and educated about safeguarding issues which affect them. Working closely with exploitation prevention teams, Thames Valley Police, OSCB and local charities, the Head of YPSA will be responsible for ensuring that young people are safe at home and safe in the community. Provide Exceptional Leadership: Ensure the service provided is effective, efficient and delivering positive outcomes for young people. Lead the development and implementation of operational practice, procedures, guidance and policies for the service. Support for all roles situated within the service area, ensuring all staff receive regular supervision, training and development. Create the right conditions to enable innovation and excellence to flourish. Team Leadership: Manage, supervise, support, equip and develop the team ensuring that they: Understand, anticipate and apply relevant legislation, as well as relevant national and local policy requirements; Work within agreed charity procedures. Managing ongoing professional development, performance management and wellbeing of staff. Impact and Outcomes: To meet the Key Performance Indicators as set out in the contract. Ensuring impact of evidence-based interventions and regular quality control mechanisms are in place. to work to establish a standard or quality that Oxfordshire Youth are to undertake to strengthen its work. Partnership: Managing relationships expertly, with a wide range of stakeholders, in particular housing partner Response. Key Stakeholders include the brokerage team, Children's social care teams, REOC and EET teams at Oxfordshire County Council, Virtual School for Looked After Children, OSCB, a range of charities and social enterprises, the district Councils, Oxfordshire CAMHS, Thames Valley Police, plus model delivery partners. Budget: Set budgets, ensure value for money and maintain finances within tight constraints. The Head of YPSA will hold responsibility for overseeing the budget for Service, including devolving budget to Managers and Progression Coaches, and producing monthly reports. Fundraising: To work with the CEO to proactively source funding to expand and enhance the quality of provision available for Young People. Co-design: To work with Oxfordshire Youth's Youth Development Team to ensure quality and authentic co-design with young people is embedded within the service. To ensure that young people are actively involved in the design, delivery and implementation of the model, ensuring young people are listened to and their ideas, interests and concerns are heard and acted upon. Monitoring and Reporting: Contribute to the development of impact measures and assessment methodology. Ensure adequate data is collected to enable us to report on service targets in line with Data Protection Act and internal data protections policies. Retrieve, analyse and appraise data for monitoring of activity and performance to support the team to meet key targets and deliver service improvements. Provide clear and detailed updates on the progress of our client services for senior colleagues, Trustees and external reports, confidently communicating successes, challenges and risks. Link with contract organisations to ensure robust management information and reporting arrangements are in place and report and track progress against key performance requirements. HR: Complete and return all required information in relation to staff terms and conditions, pay and sickness as outlined in Oxfordshire Youth's policy...... click apply for full job details
Business Improvement Manager We are a welcoming and friendly organisation who provide homes for people who need them and services to help our customers lead better lives. We own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. Here's what Hiring Manager, Claire, has to say about this role: "This role has two sides - to understand what we are doing well through owning performance reporting, learning from it and driving and implementing change to make us even better; and to help us grow as an organisation. If you are someone who is driven by making a difference and can juggle projects, be in the detail and data, work collaboratively and think strategically then this role is for you. " What you'll get as part of the team: 25 days annual leave increasing by one day per year (capped at 30 days) plus bank holidays Enhanced pension - matched contributions up to 8% The opportunity to undertake professional training which will be funded by us, as will any relevant professional membership subscriptions Staff benefits with Paycare - A fantastic health and benefits scheme Benefits with Acis Perkz - a discount scheme offering hundreds of savings from food shopping to holidays Employee recognition scheme. We ensure we recognise and thank our team with various rewards Enhanced maternity and paternity scheme Cycle to work scheme Enhanced sick pay scheme Employee Assistance Programme to give you confidential advice and support Death in service benefit amounting to 3 times annual salary What looks good to us: A Lean Six Sigma qualification or PRINCE 2 qualification, or equivalent. Programme management qualification, or equivalent Significant organisational development experience Experience of working within a business development team or with teams who drive new business opportunities Significant experience in business improvement activities, managing and embedding change, running multiple programmes and multi-disciplined project teams that has delivered solutions and results. Experience of organisational development principles and working in a fast-moving environment with a proven track record of leading changes and delivering results. The ability to take a vision and help the organization change to deliver it A relationship builder at heart. You need to be comfortable being out and about in the business, working with people at all levels to gather information. As a Business Improvement Manager a typical day might include: Working with senior managers from across the organisation to identify priorities, successful best practice, and opportunities to improve Supporting new business activity with internal insight, process and delivery model development and detailed implementation plans Working with the wider business development team to ensure new business contracts are implemented on time and embedded across the group Gathering insight from internal sources, external best practice and new trends to lead improvements across the group Identifying opportunities not just to improve the way we work, but to overhaul them, and help us change the shape of the organization to fit the growing needs of our customers Working with delivery leads across the organization, identifying gaps in our day to day delivery and working with the new business development manager to identify opportunities for growth Leading improvement priorities across the group, aligning to corporate priorities and ensuring we generate efficiencies, drive change and deliver improved customer excellence Leading on sharing our best practice areas externally to build our reputation on innovation and growth Work closely with the Head of IT, ensuring we maximise systems to drive efficiencies and align system improvements with process improvements Building relationships across the whole organisation to help in making your projects successful and making sure the changes make a positive impact to our people. Leading the governance control of all projects and improvements, ensuring we have strong oversight of all activities delivered across the group, and have a level of quality assurance, customer impact reporting on improvements at all levels Leading the PMO function and all activities, including ensuring governance, communication, and legislative requirements are met at all times Ensuring corporate level performance reporting is delivered with insight, deep dive analysis, and recommendations for improvements as required Delivering on day to day project management and business analysis activity for any large scale as required Evaluating projects and improvement to quantify benefits Please note this role may close ahead of the closing date if we find a suitable candidate. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate. Location: Sheffield Contract Type: Permanent Hours: Full Time, 37 hours per week Salary: Circa £45,000 You may also have experience in the following: Business Improvement Manager, Continuous Improvement, Process Improvement, Change Management, Continuous Improvement Manager, Project Management, Service Delivery, Service Improvement Manager etc. Ref:
Feb 25, 2022
Full time
Business Improvement Manager We are a welcoming and friendly organisation who provide homes for people who need them and services to help our customers lead better lives. We own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. Here's what Hiring Manager, Claire, has to say about this role: "This role has two sides - to understand what we are doing well through owning performance reporting, learning from it and driving and implementing change to make us even better; and to help us grow as an organisation. If you are someone who is driven by making a difference and can juggle projects, be in the detail and data, work collaboratively and think strategically then this role is for you. " What you'll get as part of the team: 25 days annual leave increasing by one day per year (capped at 30 days) plus bank holidays Enhanced pension - matched contributions up to 8% The opportunity to undertake professional training which will be funded by us, as will any relevant professional membership subscriptions Staff benefits with Paycare - A fantastic health and benefits scheme Benefits with Acis Perkz - a discount scheme offering hundreds of savings from food shopping to holidays Employee recognition scheme. We ensure we recognise and thank our team with various rewards Enhanced maternity and paternity scheme Cycle to work scheme Enhanced sick pay scheme Employee Assistance Programme to give you confidential advice and support Death in service benefit amounting to 3 times annual salary What looks good to us: A Lean Six Sigma qualification or PRINCE 2 qualification, or equivalent. Programme management qualification, or equivalent Significant organisational development experience Experience of working within a business development team or with teams who drive new business opportunities Significant experience in business improvement activities, managing and embedding change, running multiple programmes and multi-disciplined project teams that has delivered solutions and results. Experience of organisational development principles and working in a fast-moving environment with a proven track record of leading changes and delivering results. The ability to take a vision and help the organization change to deliver it A relationship builder at heart. You need to be comfortable being out and about in the business, working with people at all levels to gather information. As a Business Improvement Manager a typical day might include: Working with senior managers from across the organisation to identify priorities, successful best practice, and opportunities to improve Supporting new business activity with internal insight, process and delivery model development and detailed implementation plans Working with the wider business development team to ensure new business contracts are implemented on time and embedded across the group Gathering insight from internal sources, external best practice and new trends to lead improvements across the group Identifying opportunities not just to improve the way we work, but to overhaul them, and help us change the shape of the organization to fit the growing needs of our customers Working with delivery leads across the organization, identifying gaps in our day to day delivery and working with the new business development manager to identify opportunities for growth Leading improvement priorities across the group, aligning to corporate priorities and ensuring we generate efficiencies, drive change and deliver improved customer excellence Leading on sharing our best practice areas externally to build our reputation on innovation and growth Work closely with the Head of IT, ensuring we maximise systems to drive efficiencies and align system improvements with process improvements Building relationships across the whole organisation to help in making your projects successful and making sure the changes make a positive impact to our people. Leading the governance control of all projects and improvements, ensuring we have strong oversight of all activities delivered across the group, and have a level of quality assurance, customer impact reporting on improvements at all levels Leading the PMO function and all activities, including ensuring governance, communication, and legislative requirements are met at all times Ensuring corporate level performance reporting is delivered with insight, deep dive analysis, and recommendations for improvements as required Delivering on day to day project management and business analysis activity for any large scale as required Evaluating projects and improvement to quantify benefits Please note this role may close ahead of the closing date if we find a suitable candidate. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate. Location: Sheffield Contract Type: Permanent Hours: Full Time, 37 hours per week Salary: Circa £45,000 You may also have experience in the following: Business Improvement Manager, Continuous Improvement, Process Improvement, Change Management, Continuous Improvement Manager, Project Management, Service Delivery, Service Improvement Manager etc. Ref: