National Ugly Mugs (charity)

Case Worker


Case Work Team Leader 






Part time – 4 days Tuesday to Friday (30 hours per week)

Salary: £26,500 (pro rata), actual £21,200

Term – Fixed Term 6 month contract with a view to extending this dependent on funding

Annual Leave Entitlement – 31 days including public and bank holidays (pro rata) actual 25 days

Pension: Workplace pension contributions of 8% per month will be paid by NUM 




The post holder will be predominantly remote working but may be required to attend the head office in Manchester from time to time. The post involves some travel throughout the UK and occasional work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.



National Ugly Mugs (NUM) is a UK-wide safety charity providing victim support and violence prevention services to sex workers, as a means to ensure greater access to justice and protection. We serve sex workers of all genders, backgrounds and modes of work. We offer a digital reporting and alerting mechanism to warn sex workers about dangerous individuals who may target them; online screening tools; and individualised support for those who experience harm from a specialist team of Independent Sexual Violence Advisors (ISVA) and other experts. We value those with lived experience in sex industries and work with them to conduct research, develop education packages to professionals, and participate in policy advocacy to change the conditions that lead to survival sex, gain rights and recognition, and improve the safety of UK-based sex workers. 




We are looking for an experienced Case Worker to work as part of the NUM Case Work Team (CWT).  This is a responsive, flexible, dynamic and effective team committed to ending all forms of violence against sex workers.  This is a part time, fixed term role that will use a variety of digital tools to engage with thousands of sex workers throughout the UK. To facilitate the sharing of information to improve safety and provide emotional and practical support to adults across sex industries when they have been a victim of harm or crime during the course of their work. This could be just a listening ear, help with accessing resources or support to report harm, right through to the criminal justice system and court, if that is their choice.


QUALIFICATIONS AND EXPERIENCE (E-Essential, D-Desired) Please cover Essential criteria in your written application:


Understanding of the diversity of sex work, a sensitivity towards the complex issues of violence against sex workers alongside an awareness of sex worker rights and issues. E

Experiences in and from sex industries is an asset. D

An experienced case worker in the field of victim support or an accredited and practiced Independent Sexual Violence Advisor (ISVA). E

A good level of experience or qualifications in criminal justice. D

Proven ability to work with multi-agency partners as a strong but sensitive advocate based on the needs and wishes of the people you support. E

Demonstrable experience in risk assessing the needs of victims of a crime. E

A sound level of knowledge and understanding of Safeguarding both in theory and in practice. E

Experience of engaging with individuals who may have experienced traumatic events. E

Willingness to and/or experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes. D

Ability to provide support and engage via digital means through, phone, text, social media and email. E 

The ability to understand local, regional and national policy and evidence based research in relation to community safety, health and social inclusion. D

Experience of multi agency working with services of conflicting demands. D

Knowledge and understanding of The Code of Practice for Victims of Crime.  D

Experience with computer systems and the ability to efficiently work with multiple platforms, managing data and conforming to legal regulations such as the Data Protection Act and GDPR. E




Strong empathic and active listening skills

Sensitive communicator through a range of diverse means to a wide range of audiences

Excellent judgement, poise and professionalism, and ability to represent the charity

Natural problem-solver with a bias to action and a can do attitude

Well-organised individual with the ability to prioritise based on the immediate needs of the people you are supporting

Critical thinker with the ability to analyse information from an unbiased perspective, without prejudice

Due to the frequent direct exposure of emotional and distressing circumstances, the understanding and recognition of self care is vital to this role

Awareness of varying cultural experiences associated with race, ethnicity, gender, class, sexual orientation, religion, age or disability in order to work respectfully with people from diverse backgrounds




Work as part of the CWT to manage membership applications to National Ugly Mugs (NUM) which provide access to safety tools through a verification process

Reviewing and processing reports submitted about crimes and harms committed against sex workers

Produce legally compliant warnings from reports to disseminate to members in the form of alerts

Providing emotional and practical support to sex workers person to person when they’ve been the victim of a crime. This may be by telephone, e-mail or through online tools

Proactively source information about appropriate resources and service provision to meet the immediate and longer term needs of those you will be supporting

Provide advocacy to individuals based on their individual circumstances and wishes

Liaising with police and acting as an intermediary between sex workers and the police in relation to reporting of crimes

Providing ongoing case work support to sex workers both within and outside of the criminal justice system

Dealing with complex cases on an ongoing basis

Provide intelligence into police systems where consent has been provided

Establish and maintain strong partnerships with existing support services 

Maintain and update contact databases for police and support services throughout the UK

Using NUM’s case management system (Oasis) to document and record case work alongside other monitoring databases where required


If you are passionate about ending all forms of violence against sex workers and support the full decriminalisation of sex work, we would love you to join us.  We expect our staff team to hold true to our core values of compassion, contribution, integrity and inclusion.


How to Apply:


To apply please send your CV (3 pages maximum) and cover letter (4 pages maximum) to rosie[at]nationaluglymugs[dot]org by 5pm on Friday the 6th August 2021 or apply through the Charity Jobs website.  Your cover letter should set out why you are interested in the post and demonstrate with specific examples from your experience and qualifications how you are the right person for this role. Please also include 2 references (including your most recent employer) and an indication of when they can be contacted.  We will contact successful applicants by 5pm on Tuesday the 10th August 2021 and interviews will take place on Thursday the 12th August 2021 on Zoom.  Please note that this date is not negotiable so please prepare in advance. If you do not hear from us by Wednesday the 11th August 2021 you have unfortunately been unsuccessful in your application this time.  Due to limited capacity we are not able to make contact with unsuccessful applicants.

Important dates:

Friday 6th of August – closing date for applications

Tuesday 10th  August – successful candidates notified by

Thursday 12th August 2021 – Interview day (the interview date is fixed and non-negotiable and candidates must have access to an internet connection and Zoom).

Start date for this role is ASAP. If you have a requirement for a notice period with your current employer, please advise the length of this.

For further information, please visit our website.

Equal Opportunities:

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. 

If you have any specific access requirements or if you need any reasonable adjustments to be made in order to apply or attend an interview please contact:


Rosie Hodsdon

Executive Assistant


Normal Working Days: Monday, Tuesday, Wednesday and Friday


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