Diss, Norfolk
REEF Recruitment

Our client is a family-run manufacturing business based in Diss, established over 90 years ago!

They are seeking a Customer Service Advisor to join their team. You will be mainly dealing with B2B clients.

Duties will include:

  • Taking incoming calls from customers
  • Responding to enquiries by phone and email
  • Managing and responding to web enquiries
  • Developing relationships with clients and upselling at every opportunity
  • Processing orders and updating the CRM and other systems
  • Supporting the Field Sales team with information and customer engagement
  • Extensive use of Excel
  • General Administration
  • Ad Hoc cover of Reception

Previous Customer-facing experience is essential and an ability to pick systems up swiftly

Please note: The company is currently based in Diss but will be moving to Snetterton in January 2022.

Hours: 8.00am – 5.00pm Mon – Fri 1 hr lunch

Company benefits:

Medical insurance via Aviva

Performance based bonus scheme

Death in service and We Care app support via Canada Life.

Pension

This is an excellent opportunity to join a well-established company with a great team in a time of transition and exciting plans for the future!

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