Weybridge, Surrey
World Courier
Customer Service Virtual Hiring Event

Event Details
Date: Tuesday, 20 July 2021, Wednesday, 21 July 2021

What We’re Hiring For

Customer Service Consultant

Intake Details:

Technical requirements

Before attending the hiring event, please ensure that you also follow the below link and complete an application to this role through our careers site in order to be considered:

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone and camera. Check to see if your network connection can support an online session. A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to bring to this event

Proof ID

What to wear

Casual (come as you are, but please be presentable)

About World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 8 corporation AmerisourceBergen.

What is a Virtual Hiring Event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren’t in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if you’re a fit!

Application link:

YouTube Link:

Screening Questions:


Are you eligible to work in the UK without requiring a work permit or sponsorship?


Are you able to work the advertised shift pattern for this role – Monday to Friday, 8 hours per day between the hours of 07:00 and 21:30 on a rotational basis?


Do you have at least two years of customer service experience?


Do you have previous customer service experience in a business to business industry or environment?


Do you have previous experience in, or knowledge of, the pharmaceutical, supply chain or logistics industries?

Position Summary
“As a market-leader in the specialty logistics industry, World Courier rely on the initiative and efforts of highly-valued associates to maintain our position as our clients’ most trusted logistics partner. This is a great opportunity to join an enthusiastic team carrying out an incredibly varied role, where the end goal is always the same; advancing global healthcare.” – UK Customer Service Manager

The primary responsibilities for this role as a Customer Service Consultant will require you to be motivated, to think creatively and show dedication to providing first class solutions for our specialist clients.

You will be responsible for delivering the highest standards of customer service and client relations within a niche premium logistics company that provides unsurpassed knowledge, global reach and flawless supply chain execution. This is a complex and challenging role that requires creative thinking and a passion for providing extremely high-quality customer service.

The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier’s network.


Starting annual salary of £29,600
£750 shift allowance on commencement of shift work.
Annual bonus
Private Medical Insurance
Company pension.

Essential Duties and Responsibilities:

Receiving and dealing with client inquiries
Providing quotes according to client specifications
Monitoring, tracking and updating clients on the status of shipments
Entering information into the proprietary databases
Liaising with other offices to ensure shipments arrive according to customer requirements

Candidate Requirements:

Two years experience in a Customer Service role. Business-to Business experience is an advantage
Relevant sector experience such as
A levels / Highers or equivalent education
Good knowledge of computers and MS Office
Excellent communication skills and proven problem solving abilities
Ability to prioritise and multi-task as required


Prior experience in, or knowledge of, working within the logistics, supply chain or pharmaceutical sectors would be advantageous

You will normally be required to work a daily 8 hour shift between the hours of 07.00 – 21.30, Monday – Friday. Voluntary overtime is available on weekends.

Job Overview
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