As an Assistant Depot Manager, you will support your Depot Manager with the day-to-day running of the depot, and you will always identify and suggest new opportunities to grow sales. The support you offer your Depot Manager can range from reviewing the P&L to recruiting, leading by example, and motivating the team in order to achieve and exceed sales targets by building strong working relationships with the local trade. The pace is fast, and the environment is competitive and demanding but also incredibly rewarding financially and in our strong sense of team spirit that makes us different from the rest. This is a fantastic environment for you to soak up everything there is to know about becoming a Depot Manager in the future, and if you pair that with our extensive online and face-to-face training that we offer, you will have the skills and knowledge needed to be a successful Asisstant Depot Manager and one day manage your own depot. Skills and attributes you need to be a successful Assistant Depot Manager: Management experience Inspirational leader Sales focused Problem-solving skills Target-driven Effective communicator Ambition and drive Customer service Thrive in fast-paced environments What you get from us as an Assistant Depot Manager: Competitive base salary Monthly depot bonus OTE Team incentives and outings Matched contribution pension scheme, with Howdens contributing a minimum of 8% and up to 12% if you pay more 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Apr 18, 2024
Full time
As an Assistant Depot Manager, you will support your Depot Manager with the day-to-day running of the depot, and you will always identify and suggest new opportunities to grow sales. The support you offer your Depot Manager can range from reviewing the P&L to recruiting, leading by example, and motivating the team in order to achieve and exceed sales targets by building strong working relationships with the local trade. The pace is fast, and the environment is competitive and demanding but also incredibly rewarding financially and in our strong sense of team spirit that makes us different from the rest. This is a fantastic environment for you to soak up everything there is to know about becoming a Depot Manager in the future, and if you pair that with our extensive online and face-to-face training that we offer, you will have the skills and knowledge needed to be a successful Asisstant Depot Manager and one day manage your own depot. Skills and attributes you need to be a successful Assistant Depot Manager: Management experience Inspirational leader Sales focused Problem-solving skills Target-driven Effective communicator Ambition and drive Customer service Thrive in fast-paced environments What you get from us as an Assistant Depot Manager: Competitive base salary Monthly depot bonus OTE Team incentives and outings Matched contribution pension scheme, with Howdens contributing a minimum of 8% and up to 12% if you pay more 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
WINNER are currently recruiting for experienced Dual Fuel Engineers based in/around the Blackburn area. Core hours of work are Monday to Friday 8-4.30pm with 30 minutes for lunch £36,(Apply online only) basic salary (£38500 if living within the M25) £2400 per annum attendance/health and Safety bonus/productivity bonus £90 per dual on a Saturday Realistic OTE £44(Apply online only), (£48k London) Duties: Fitting Smart Assets on behalf of one of the big six Provide Smart Meter Installations/exchanges Manage your own Stock levels on van Excellent time keeping and commitment Provide excellent customer service Ensure all work records are correct and are submitted daily Work closely with the Operations Manager to ensure daily/monthly/quarterly targets are met This role will be field based Benefits: You will be provided with a company vehicle, uniform, phone, tools, and training 29 days holiday allowance, including bank holidays Company pension Ideal Candidate: Previous experience in a Smart Meter/Dual Fuel Engineer role Hold a current CCN1/CMA1 & MET1 qualification Have current MOCOPA accreditation or equivalent Hold a full, valid and up to date UK driving licence with no more than 6 penalty points Possess good IT skills - work will be delivered via a handheld terminal (HHT) Be willing to complete the necessary training to become compliant with our standards, policies & procedure If you think you are suitable for the role and hold the relevant experience/qualifications, please apply and we will be in touch.
Apr 18, 2024
Full time
WINNER are currently recruiting for experienced Dual Fuel Engineers based in/around the Blackburn area. Core hours of work are Monday to Friday 8-4.30pm with 30 minutes for lunch £36,(Apply online only) basic salary (£38500 if living within the M25) £2400 per annum attendance/health and Safety bonus/productivity bonus £90 per dual on a Saturday Realistic OTE £44(Apply online only), (£48k London) Duties: Fitting Smart Assets on behalf of one of the big six Provide Smart Meter Installations/exchanges Manage your own Stock levels on van Excellent time keeping and commitment Provide excellent customer service Ensure all work records are correct and are submitted daily Work closely with the Operations Manager to ensure daily/monthly/quarterly targets are met This role will be field based Benefits: You will be provided with a company vehicle, uniform, phone, tools, and training 29 days holiday allowance, including bank holidays Company pension Ideal Candidate: Previous experience in a Smart Meter/Dual Fuel Engineer role Hold a current CCN1/CMA1 & MET1 qualification Have current MOCOPA accreditation or equivalent Hold a full, valid and up to date UK driving licence with no more than 6 penalty points Possess good IT skills - work will be delivered via a handheld terminal (HHT) Be willing to complete the necessary training to become compliant with our standards, policies & procedure If you think you are suitable for the role and hold the relevant experience/qualifications, please apply and we will be in touch.
Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge. REWARDS An achievable quarterly bonus scheme worth up to £14,000 a year An additional Secret Shopper bonus worth up to £2,000 Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart WHAT YOU'LL BE DOING Expected to lead from the front and work shoulder to shoulder with crew and managers. Developing, leading and managing the store team while supporting the delivery of perfect burgers and fries. Demonstrate close attention to detail. Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition You will be accountable for all aspects of your store including the day-to-day operations and long-term planning. Drive the Five Guys culture by always role modelling our values Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs. Spotting potential and developing your team to ensure there is a strong talent pipeline. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
Apr 18, 2024
Full time
Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge. REWARDS An achievable quarterly bonus scheme worth up to £14,000 a year An additional Secret Shopper bonus worth up to £2,000 Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - "Fry Cup" and "Olympics" Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart WHAT YOU'LL BE DOING Expected to lead from the front and work shoulder to shoulder with crew and managers. Developing, leading and managing the store team while supporting the delivery of perfect burgers and fries. Demonstrate close attention to detail. Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition You will be accountable for all aspects of your store including the day-to-day operations and long-term planning. Drive the Five Guys culture by always role modelling our values Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs. Spotting potential and developing your team to ensure there is a strong talent pipeline. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 18, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
Apr 17, 2024
Full time
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Apr 17, 2024
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Are you looking for a new opportunity to learn skills while gaining new qualifications in a varied and rewarding role? Weldricks Pharmacy has an exciting opportunity for individuals to join our growing team as a Trainee Accuracy Checking Assistant in our state-of-the-art online pharmacy. Experience is not essential , and we will give you all the training you need to succeed! Role Overview This is a full-time, permanent position, working 40 hours a week with an hourly rate of £11.44. Working days are Monday to Friday, working on a 2-week rota: 06:00 to 14:30 and 09:30 to 18:00. We will also consider candidates who would consider 30 hours per week. Working days are Monday to Friday, working on a 2-week rota: 06:00 to 12:00 and 12:15 to 18:15. What We're Looking For Reporting to the Hub Manager, the Trainee Accuracy Checking Assistant will be: A positive person who communicates well Works well as part of a team Can concentrate, and has good attention to detail Wants to learn and work in a fast-paced environment The ideal person will enjoy working quickly and accurately, following and working to professional standards This Accuracy Checking Assistant role offers the opportunity for further training and registration as a Dispensing Technician. Why Choose a Career with Weldricks? Full training is provided NVQ Level 2 - Pharmacy Services qualification course Discounts on company products A supportive environment that encourages personal development We are passionate about our people and believe in career development. Essential Skills Right to Work in the UK A proven track record in a leadership role Excellent communication skills The ability to deliver exceptional customer service Able to showcase a kind and compassionate attitude to patient care and an understanding of confidentiality Drive to learn new skills and able to demonstrate self-motivation & initiative If you are looking for an interesting new role that offers full training as an Accuracy Checking Assistant and Dispensing Technician, apply today!
Apr 17, 2024
Full time
Are you looking for a new opportunity to learn skills while gaining new qualifications in a varied and rewarding role? Weldricks Pharmacy has an exciting opportunity for individuals to join our growing team as a Trainee Accuracy Checking Assistant in our state-of-the-art online pharmacy. Experience is not essential , and we will give you all the training you need to succeed! Role Overview This is a full-time, permanent position, working 40 hours a week with an hourly rate of £11.44. Working days are Monday to Friday, working on a 2-week rota: 06:00 to 14:30 and 09:30 to 18:00. We will also consider candidates who would consider 30 hours per week. Working days are Monday to Friday, working on a 2-week rota: 06:00 to 12:00 and 12:15 to 18:15. What We're Looking For Reporting to the Hub Manager, the Trainee Accuracy Checking Assistant will be: A positive person who communicates well Works well as part of a team Can concentrate, and has good attention to detail Wants to learn and work in a fast-paced environment The ideal person will enjoy working quickly and accurately, following and working to professional standards This Accuracy Checking Assistant role offers the opportunity for further training and registration as a Dispensing Technician. Why Choose a Career with Weldricks? Full training is provided NVQ Level 2 - Pharmacy Services qualification course Discounts on company products A supportive environment that encourages personal development We are passionate about our people and believe in career development. Essential Skills Right to Work in the UK A proven track record in a leadership role Excellent communication skills The ability to deliver exceptional customer service Able to showcase a kind and compassionate attitude to patient care and an understanding of confidentiality Drive to learn new skills and able to demonstrate self-motivation & initiative If you are looking for an interesting new role that offers full training as an Accuracy Checking Assistant and Dispensing Technician, apply today!
Come and join our One Great Team here at Haven as a Shift leader with Chopstix! As part of our Chopstix Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the Team - Escalating issues to the Brand Manager when required - Induct & support new starters through 90-day induction, and completion of departmental training - Delivers a hands-on approach to restaurant duties and greeting our customer's - Work with the Team to help keep our kitchens & dining areas clean & safe - Always promoting Health & Safety first! - All of our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Brand Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift Experience and Qualifications You may already be working in a similar role which is great! All we are looking for is - Experience working in a fast food, restaurant or retail environment in a supervisory position. - Excellent customer service skills - Attention to detail - An inspiring leader on shift Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Apr 17, 2024
Full time
Come and join our One Great Team here at Haven as a Shift leader with Chopstix! As part of our Chopstix Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the Team - Escalating issues to the Brand Manager when required - Induct & support new starters through 90-day induction, and completion of departmental training - Delivers a hands-on approach to restaurant duties and greeting our customer's - Work with the Team to help keep our kitchens & dining areas clean & safe - Always promoting Health & Safety first! - All of our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Brand Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift Experience and Qualifications You may already be working in a similar role which is great! All we are looking for is - Experience working in a fast food, restaurant or retail environment in a supervisory position. - Excellent customer service skills - Attention to detail - An inspiring leader on shift Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Apr 17, 2024
Full time
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Exciting Opportunity: Full-Time Head Chef Position at a School in Oldham About Us: Join our senior culinary team, where we are currently seeking a dedicated and experienced Head Chef to lead our kitchen to new heights. Role Overview: As the Head Chef, you will play a pivotal role in creating a positive dining experience for students and staff within our dynamic school environment. Your culinary expertise and leadership skills will drive excellence in food production and service. Job Summary: Under the direction of the line manager, you will lead the day-to-day operations of our kitchen, ensuring compliance with company quality standards, and health and safety regulations. Position Details: Full-time position - Chef (Term Time Only) Working Hours: 40 hours per week 44 weeks per year. Term time. Shifts: Monday to Friday, 7:00 am to 3:00 pm Duties & Responsibilities: Plan menus and set prices to achieve and maintain budgeted food costs Purchase and requisition supplies, ensuring proper usage and accountability Conduct weekly stock takes and food rotation procedures Allocate duties to kitchen staff, providing guidance and training as needed Inspect dishes for quality and presentation before serving Coach and provide leadership to kitchen staff, ensuring their training and development Maintain detailed knowledge of the menu and explain dish descriptions to customers Ensure proper storage and handling of food products to minimize wastage Creatively present and prepare food dishes Maintain cleanliness and safety of the kitchen area and equipment Prepare and participate in special functions and theme days as required Attend training sessions as required and adhere to health and safety practices Skills & Qualifications: NVQ Level 1, 2, 3 and working towards 4 Experience as a Head Chef or Senior Sous Chef in a high-volume school environment Enhanced DBS Disclosure and compliance with safeguarding regulations Strong communication and interpersonal skills Ability to work well under pressure and with minimal supervision Excellent attention to detail and good team working skills Reliable, punctual, and with a strong work ethic Personal cleanliness and ability to use own initiative Other Special Requirements: Ability to stand and walk for long periods Work in varying room temperatures and with hot substances Use equipment requiring specialist training Knowledge of COSHH/PPE regulations How to Apply: If you have the necessary skills, experience, and an Enhanced DBS, we would love to hear from you. Join us in creating a positive and enjoyable dining experience for our school community. Apply now to become our next Head Chef!
Apr 17, 2024
Full time
Exciting Opportunity: Full-Time Head Chef Position at a School in Oldham About Us: Join our senior culinary team, where we are currently seeking a dedicated and experienced Head Chef to lead our kitchen to new heights. Role Overview: As the Head Chef, you will play a pivotal role in creating a positive dining experience for students and staff within our dynamic school environment. Your culinary expertise and leadership skills will drive excellence in food production and service. Job Summary: Under the direction of the line manager, you will lead the day-to-day operations of our kitchen, ensuring compliance with company quality standards, and health and safety regulations. Position Details: Full-time position - Chef (Term Time Only) Working Hours: 40 hours per week 44 weeks per year. Term time. Shifts: Monday to Friday, 7:00 am to 3:00 pm Duties & Responsibilities: Plan menus and set prices to achieve and maintain budgeted food costs Purchase and requisition supplies, ensuring proper usage and accountability Conduct weekly stock takes and food rotation procedures Allocate duties to kitchen staff, providing guidance and training as needed Inspect dishes for quality and presentation before serving Coach and provide leadership to kitchen staff, ensuring their training and development Maintain detailed knowledge of the menu and explain dish descriptions to customers Ensure proper storage and handling of food products to minimize wastage Creatively present and prepare food dishes Maintain cleanliness and safety of the kitchen area and equipment Prepare and participate in special functions and theme days as required Attend training sessions as required and adhere to health and safety practices Skills & Qualifications: NVQ Level 1, 2, 3 and working towards 4 Experience as a Head Chef or Senior Sous Chef in a high-volume school environment Enhanced DBS Disclosure and compliance with safeguarding regulations Strong communication and interpersonal skills Ability to work well under pressure and with minimal supervision Excellent attention to detail and good team working skills Reliable, punctual, and with a strong work ethic Personal cleanliness and ability to use own initiative Other Special Requirements: Ability to stand and walk for long periods Work in varying room temperatures and with hot substances Use equipment requiring specialist training Knowledge of COSHH/PPE regulations How to Apply: If you have the necessary skills, experience, and an Enhanced DBS, we would love to hear from you. Join us in creating a positive and enjoyable dining experience for our school community. Apply now to become our next Head Chef!
Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
Apr 17, 2024
Full time
Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
ROYAL AGRICULTURAL UNIVERSITY
Cirencester, Gloucestershire
Development Officer Administrator Location: Cirencester (Flexible or remote working may be considered) Salary: Grade 3: £21,252 - £23,144 per annum (pro rata £10,626-£11,572) Hours: Part-time, 0.5 FTE; 17.5 hours per week The Royal Agricultural University, founded in 1845 (as the Royal Agricultural College), has a global network of circa 17,000 RAU alumni. The Development Office is responsible for maintaining and developing those relationships, as well as for raising funds to support the University's strategic priorities including maintaining the University's heritage, innovation projects, student scholarships and bursaries and research. The Development Office Administrator is the cornerstone of the Development Office, ensuring that all data is accurate, that fundraising briefings are prepared, gifts are processed in a timely manner and thank yous sent, and that events run smoothly and successfully. To succeed in this role, you will have great attention to detail, be curious and be an excellent team player. Key Responsibilities Lead on database administration to create and update records on CRM system Raiser's Edge and RAU Connect to ensure accuracy and integrity of data. This includes leading on an annual programme of student data uploads and data cleaning updates. Inputting financial gifts on Raisers Edge and facilitating the appropriate thanking and stewardship. Reconciling gift income between Raisers' Edge database and the University finance system, in line with agreed procedures and working closely with the Finance team. Undertake data analysis and reporting requests as required. Working with the team to implement standards and procedures for Raisers' Edge database. Maintain confidentiality and meet Data Protection and any other relevant statutory requirements. Conduct prospect research to identify individuals and organisations that can support the University's fundraising strategy, identify event speakers and guests, write prospect profiles, event briefings and due diligence reports. Assist in the administration, planning and delivery of events, working with the team, including occasional event attendance and guest attendance updates on the database. Work with departmental peers to build effective working relationships, developing collaboration and integration across the University. Assist with other alumni and fundraising tasks as needed in collaboration with the Head of Development and Alumni Relations, and wider External Relations directorate as required General Responsibilities: The University is committed to equality of opportunity. All staff are required to comply with current legislation, University policies and good practice guidance. All staff are required to act in a way that safeguards the health and wellbeing of children and vulnerable adults at all times. The post-holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training. Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults. All staff are required to participate in the University appraisal process and should ensure they are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set. The University expects staff to attend any training designated as mandatory and to undertake learning and development activities to support their role. Managers must facilitate learning and development within their teams. It is a condition of employment that staff will not disclose any information obtained in the course of their duties other than to those entitled to receive it. The post-holder must ensure that the confidentiality of personal data remains secure and that restricted information or highly restricted information to which they have access remains confidential during and after their employment at Royal Agricultural University. All staff must undergo appropriate data protection training as required. All absences from work must be reported in accordance with the University's absence procedures and recorded on iTrent. The University acknowledges its responsibility to provide a safe, smoke-free environment, to its employees, service users and visitors. It is the policy of the University not to allow smoking on university premises other than in specifically designated areas. Person Speficiation Educated to A level or equivalent qualification or professional work experience in a relevant area Experience of office administration tasks Experience of customer-facing roles Excellent IT literacy, with working knowledge of social media, Microsoft Office applications including Teams, Word, Excel, PowerPoint, Outlook Excellent people skills with the ability to establish a rapport with alumni, students, staff and members of the public from all walks of life To Apply If you feel you are a suitable candidate and would like to work for The Royal Agricultural University, then please click apply to be redirected to their website to complete your application.
Apr 17, 2024
Full time
Development Officer Administrator Location: Cirencester (Flexible or remote working may be considered) Salary: Grade 3: £21,252 - £23,144 per annum (pro rata £10,626-£11,572) Hours: Part-time, 0.5 FTE; 17.5 hours per week The Royal Agricultural University, founded in 1845 (as the Royal Agricultural College), has a global network of circa 17,000 RAU alumni. The Development Office is responsible for maintaining and developing those relationships, as well as for raising funds to support the University's strategic priorities including maintaining the University's heritage, innovation projects, student scholarships and bursaries and research. The Development Office Administrator is the cornerstone of the Development Office, ensuring that all data is accurate, that fundraising briefings are prepared, gifts are processed in a timely manner and thank yous sent, and that events run smoothly and successfully. To succeed in this role, you will have great attention to detail, be curious and be an excellent team player. Key Responsibilities Lead on database administration to create and update records on CRM system Raiser's Edge and RAU Connect to ensure accuracy and integrity of data. This includes leading on an annual programme of student data uploads and data cleaning updates. Inputting financial gifts on Raisers Edge and facilitating the appropriate thanking and stewardship. Reconciling gift income between Raisers' Edge database and the University finance system, in line with agreed procedures and working closely with the Finance team. Undertake data analysis and reporting requests as required. Working with the team to implement standards and procedures for Raisers' Edge database. Maintain confidentiality and meet Data Protection and any other relevant statutory requirements. Conduct prospect research to identify individuals and organisations that can support the University's fundraising strategy, identify event speakers and guests, write prospect profiles, event briefings and due diligence reports. Assist in the administration, planning and delivery of events, working with the team, including occasional event attendance and guest attendance updates on the database. Work with departmental peers to build effective working relationships, developing collaboration and integration across the University. Assist with other alumni and fundraising tasks as needed in collaboration with the Head of Development and Alumni Relations, and wider External Relations directorate as required General Responsibilities: The University is committed to equality of opportunity. All staff are required to comply with current legislation, University policies and good practice guidance. All staff are required to act in a way that safeguards the health and wellbeing of children and vulnerable adults at all times. The post-holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training. Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults. All staff are required to participate in the University appraisal process and should ensure they are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set. The University expects staff to attend any training designated as mandatory and to undertake learning and development activities to support their role. Managers must facilitate learning and development within their teams. It is a condition of employment that staff will not disclose any information obtained in the course of their duties other than to those entitled to receive it. The post-holder must ensure that the confidentiality of personal data remains secure and that restricted information or highly restricted information to which they have access remains confidential during and after their employment at Royal Agricultural University. All staff must undergo appropriate data protection training as required. All absences from work must be reported in accordance with the University's absence procedures and recorded on iTrent. The University acknowledges its responsibility to provide a safe, smoke-free environment, to its employees, service users and visitors. It is the policy of the University not to allow smoking on university premises other than in specifically designated areas. Person Speficiation Educated to A level or equivalent qualification or professional work experience in a relevant area Experience of office administration tasks Experience of customer-facing roles Excellent IT literacy, with working knowledge of social media, Microsoft Office applications including Teams, Word, Excel, PowerPoint, Outlook Excellent people skills with the ability to establish a rapport with alumni, students, staff and members of the public from all walks of life To Apply If you feel you are a suitable candidate and would like to work for The Royal Agricultural University, then please click apply to be redirected to their website to complete your application.
Care & Support Worker - Bank Harrow 11.44 per hour Overall Responsibility Within this role you will support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure. As a key worker you will be fully responsible for your customers? support plans/risk assessment and encouraging their independence. The customers? all have complex enduring mental ill health, regularly the result of drug induced psychosis, with unpredictable behavioural patterns. However they are living in self 1 contained flats and encouraged to manage their own well-being. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective if for residence to return to independent living in the community. Key responsibilities Empower customers to maintain and establish positive relationships in the wider community Provide practical support to customers for essential daily living tasks Encourage customers in developing and maintaining independence and emotional wellbeing Ensure customers are supported in a safe and caring environment with the confidence to raise issues Recognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic manner Work with colleagues to maintain accurate customer records Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence Undertake risk assessments for customers and administration and recording of medication in line with care plans De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleagues General responsibilities To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively, promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Skills/Experience/Knowledge Experience of working with vulnerable adults Level 1 Health & Social Care or willingness to work towards Basic IT literacy Good verbal communication skills Able to read, write and understand basic English Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 16, 2024
Contractor
Care & Support Worker - Bank Harrow 11.44 per hour Overall Responsibility Within this role you will support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure. As a key worker you will be fully responsible for your customers? support plans/risk assessment and encouraging their independence. The customers? all have complex enduring mental ill health, regularly the result of drug induced psychosis, with unpredictable behavioural patterns. However they are living in self 1 contained flats and encouraged to manage their own well-being. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective if for residence to return to independent living in the community. Key responsibilities Empower customers to maintain and establish positive relationships in the wider community Provide practical support to customers for essential daily living tasks Encourage customers in developing and maintaining independence and emotional wellbeing Ensure customers are supported in a safe and caring environment with the confidence to raise issues Recognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic manner Work with colleagues to maintain accurate customer records Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence Undertake risk assessments for customers and administration and recording of medication in line with care plans De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleagues General responsibilities To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively, promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all. To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides. Skills/Experience/Knowledge Experience of working with vulnerable adults Level 1 Health & Social Care or willingness to work towards Basic IT literacy Good verbal communication skills Able to read, write and understand basic English Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Introduction Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people! About the Role: We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager. We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support Role responsibilities and summary Managing a portfolio of customers for Cash Collection and Credit Control. Managing an internal service inbox and dealing with Customer and Internal enquiries. Dealing with customer complaints and completing KPI information for Key Account Managers. Running and manipulating customer reports within Excel and Power BI. Uploading Information into Customer Portals. Using simple KPI and KAPTA platforms for reporting. Co-ordination and support Key Account Managers with contractual paperwork in line with company processes. Working closely with key stakeholders including local and regional management teams. Participate in and support continuous improvement projects/workstreams. Supporting other teams on Annual Leave. What will make you stand out? Our ideal candidate is someone who; Excellent communication skills both verbal and written. Excellent working knowledge of Microsoft Office, Excel & Dynamics. Customer and solution focused. Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team. What's on offer? We're offering a competitive salary, wonderful work culture, and investment in you as a professional.
Apr 16, 2024
Full time
Introduction Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people! About the Role: We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager. We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support Role responsibilities and summary Managing a portfolio of customers for Cash Collection and Credit Control. Managing an internal service inbox and dealing with Customer and Internal enquiries. Dealing with customer complaints and completing KPI information for Key Account Managers. Running and manipulating customer reports within Excel and Power BI. Uploading Information into Customer Portals. Using simple KPI and KAPTA platforms for reporting. Co-ordination and support Key Account Managers with contractual paperwork in line with company processes. Working closely with key stakeholders including local and regional management teams. Participate in and support continuous improvement projects/workstreams. Supporting other teams on Annual Leave. What will make you stand out? Our ideal candidate is someone who; Excellent communication skills both verbal and written. Excellent working knowledge of Microsoft Office, Excel & Dynamics. Customer and solution focused. Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team. What's on offer? We're offering a competitive salary, wonderful work culture, and investment in you as a professional.
Location: Gateshead, on site Salary: 44,280 per annum Contract type: Permanent Hours: 35 hours per week We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK. What we are looking for An exciting opportunity has arisen for an Operational Support Manager based at our Production site in Gateshead. You will be leading the teams responsible for providing a high level of day-to-day operational support at a senior level within our production environment and beyond. What you'll be doing Developing and delivering the business plan for Operational Support. Supporting the delivery of accessible format information to achieve consistently high standards. Managing health and safety in a production environment. Developing and maintaining relationships with internal colleagues and external suppliers. Improving processes for maximum efficiency. Maintaining and improving systems Leading on customer assurance and compliance activity. What you'll need to succeed in this role Experience of health and safety and other standards within a compliance and regulatory environment. Experience of an operational and production environment. Experience of managing large teams including setting objectives, and developing staff. The ability to remain calm under pressure whilst solving problems. Team player at all organisational levels. In return RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers. For more information on our available benefits, please visit our Benefits of Working at RNIB page. How to Apply If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement which evidences how you meet the criteria in section 1 of the person specification. Successful candidates are required to undertake an international sanctions check, a credit check and a basic DBS check. Candidates must also be able to evidence a continuous 3 year employment/income history. Job offers are conditional upon the satisfactory completion of these checks.
Apr 16, 2024
Full time
Location: Gateshead, on site Salary: 44,280 per annum Contract type: Permanent Hours: 35 hours per week We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK. What we are looking for An exciting opportunity has arisen for an Operational Support Manager based at our Production site in Gateshead. You will be leading the teams responsible for providing a high level of day-to-day operational support at a senior level within our production environment and beyond. What you'll be doing Developing and delivering the business plan for Operational Support. Supporting the delivery of accessible format information to achieve consistently high standards. Managing health and safety in a production environment. Developing and maintaining relationships with internal colleagues and external suppliers. Improving processes for maximum efficiency. Maintaining and improving systems Leading on customer assurance and compliance activity. What you'll need to succeed in this role Experience of health and safety and other standards within a compliance and regulatory environment. Experience of an operational and production environment. Experience of managing large teams including setting objectives, and developing staff. The ability to remain calm under pressure whilst solving problems. Team player at all organisational levels. In return RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers. For more information on our available benefits, please visit our Benefits of Working at RNIB page. How to Apply If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement which evidences how you meet the criteria in section 1 of the person specification. Successful candidates are required to undertake an international sanctions check, a credit check and a basic DBS check. Candidates must also be able to evidence a continuous 3 year employment/income history. Job offers are conditional upon the satisfactory completion of these checks.
Career Opportunities: Project and H&S Administrator (30944) Requisition ID 30944 - Posted - EMEA - United Kingdom Crown Worldwide Group currently has an opening for a Project and H&S Administrator to be base at our Crown Workspace Office at Ardra Road, London, N9 0BD About Crown Worldwide Group The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. Crown Worldwide Group currently has an opening for a: Project and H&S Admin The role of Project and H&S admin is an integral one within the Interiors Team. The role is responsible for working alongside the existing admin lead and project managers to remain compliant, safe and organized. Key Responsibilities: • Work in a close team supporting several project managers. • Manage RAMS with the support of the team. • Create site folders and collate information. • Book hotels, book flights and organise material. • Create and send PO's, recording them accurately on a PO log Skills/ Experience: Experience in Health and Safety Admin Support. Experience in working in a fast-paced environment. Able to communicate effectively with all levels of the organisation. Good interpersonal skills - able to build and maintain relationships at all levels. Excellent skills in Excel, Word, PDF and PowerPoint. Experience working in the construction industry. Company Values At Crown we pride ourselves with the quality we deliver and values we stand by. We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. Obligation of Confidentiality The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company's business and all other confidential aspects of the business as defined in 'Confidential Information'.
Apr 16, 2024
Full time
Career Opportunities: Project and H&S Administrator (30944) Requisition ID 30944 - Posted - EMEA - United Kingdom Crown Worldwide Group currently has an opening for a Project and H&S Administrator to be base at our Crown Workspace Office at Ardra Road, London, N9 0BD About Crown Worldwide Group The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We've been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we're also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. Crown Worldwide Group currently has an opening for a: Project and H&S Admin The role of Project and H&S admin is an integral one within the Interiors Team. The role is responsible for working alongside the existing admin lead and project managers to remain compliant, safe and organized. Key Responsibilities: • Work in a close team supporting several project managers. • Manage RAMS with the support of the team. • Create site folders and collate information. • Book hotels, book flights and organise material. • Create and send PO's, recording them accurately on a PO log Skills/ Experience: Experience in Health and Safety Admin Support. Experience in working in a fast-paced environment. Able to communicate effectively with all levels of the organisation. Good interpersonal skills - able to build and maintain relationships at all levels. Excellent skills in Excel, Word, PDF and PowerPoint. Experience working in the construction industry. Company Values At Crown we pride ourselves with the quality we deliver and values we stand by. We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. Obligation of Confidentiality The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company's business and all other confidential aspects of the business as defined in 'Confidential Information'.
Bank or Casual Support Worker Leicester Flexible Work, hours to suit you Pay 11.44 per hour, we offer great benefits Home, a place where you belong Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can, and what?s more, you?ll be making a difference. This is an exciting time to join Home Group, one of the UK?s Largest Housing providers, and be part of our brilliant flexible bank. You?ll be supporting our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work. Typical shift as a bank Support Worker Working with customers who have experienced drugs and substance misuse. There is lots for you to do and get involved in, from assisting customers with their practical, daily living tasks to working through support plans, helping them to achieve independence. You'll be helping our vulnerable customers in our recovery house as well as in the community. Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the top 10 Great Places to Work in the UK. You bring Enjoyment working with a range of customers. Flexibility to work at short notice, as you?ll be the one picking your next shift. Experience as a Support Worker. It is important that you have worked in this type of environment before. A positive, can do and caring attitude, with the desire to learn to continue making a difference to our customers lives. Previous experience of working with support plans, recording, and using information concisely and effectively. If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you. Our team You?ll join our wider services in the midlands region, and the great thing is you can pick up shifts in any of these services that need it! Currently we have hours available in substance misuse service in Leicester with our manager Dave. Our team are all super passionate about what we do! We?re a supportive bunch, and between us have hobbies and interests including cooking and keeping fit to Knitting and motorbikes Job details Flexible working hours The service is staffed 24/7 so we have a choice of various day and night shifts to cover. Able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues. You?ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? We?re a living wage employer. That means you?re paid a fair hourly rate for every hour that you work. On top of this, you?ll also receive holiday pay. This is a job with weekly pay, and you?ll be paid one week in arrears from when you worked. After you have been paid for your first shift, you?ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us. You?ll get access to our excellent learning portal to develop your skills further! We?re sure you?ll enjoy working for us, so if you want to stick around, you?re able to apply for all Home Group Job Opportunities (even the internal only ones!) Colleagues really matter to us, that?s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)
Apr 16, 2024
Full time
Bank or Casual Support Worker Leicester Flexible Work, hours to suit you Pay 11.44 per hour, we offer great benefits Home, a place where you belong Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can, and what?s more, you?ll be making a difference. This is an exciting time to join Home Group, one of the UK?s Largest Housing providers, and be part of our brilliant flexible bank. You?ll be supporting our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work. Typical shift as a bank Support Worker Working with customers who have experienced drugs and substance misuse. There is lots for you to do and get involved in, from assisting customers with their practical, daily living tasks to working through support plans, helping them to achieve independence. You'll be helping our vulnerable customers in our recovery house as well as in the community. Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the top 10 Great Places to Work in the UK. You bring Enjoyment working with a range of customers. Flexibility to work at short notice, as you?ll be the one picking your next shift. Experience as a Support Worker. It is important that you have worked in this type of environment before. A positive, can do and caring attitude, with the desire to learn to continue making a difference to our customers lives. Previous experience of working with support plans, recording, and using information concisely and effectively. If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you. Our team You?ll join our wider services in the midlands region, and the great thing is you can pick up shifts in any of these services that need it! Currently we have hours available in substance misuse service in Leicester with our manager Dave. Our team are all super passionate about what we do! We?re a supportive bunch, and between us have hobbies and interests including cooking and keeping fit to Knitting and motorbikes Job details Flexible working hours The service is staffed 24/7 so we have a choice of various day and night shifts to cover. Able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues. You?ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? We?re a living wage employer. That means you?re paid a fair hourly rate for every hour that you work. On top of this, you?ll also receive holiday pay. This is a job with weekly pay, and you?ll be paid one week in arrears from when you worked. After you have been paid for your first shift, you?ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us. You?ll get access to our excellent learning portal to develop your skills further! We?re sure you?ll enjoy working for us, so if you want to stick around, you?re able to apply for all Home Group Job Opportunities (even the internal only ones!) Colleagues really matter to us, that?s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)
Title of Position Project Co-Ordinator Reporting to Head of Brand and Retail Based Warwick Company Overview The Wanzl Group is a recognised global leader for the supply of retail equipment and services across the Logistics Industry and retail sector. The Wanzl UK Group of companies is the largest subsidiary of Wanzl turning over circa 85m annually & currently employs circa 720 staff throughout the UK & Republic of Ireland. Job Description A Project Co-Ordinator will be in charge of assisting our Client Delivery Managers and Project Managers in organizing our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner. To be successful as a project coordinator, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills. Key Responsibilities Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures. Organizing, attending, and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary presentation materials for meetings. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed. Undertaking project tasks as required. Developing project strategies. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable. Ensure stakeholder views are managed towards the best solution. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Create a project management calendar for fulfilling each goal and objective. Attendance at customer and site meeting when required. Skills and Requirements Ideally a Degree in business or related field of study Three years of experience in a related field Exceptional verbal, written, and presentation skills Ability to work effectively both independently and as part of a team Experience using computers for a variety of tasks Competency in Microsoft applications including Word, Excel, and Outlook Knowledge of file management, transcription, and other administrative procedures Ability to work on tight deadlines
Apr 16, 2024
Full time
Title of Position Project Co-Ordinator Reporting to Head of Brand and Retail Based Warwick Company Overview The Wanzl Group is a recognised global leader for the supply of retail equipment and services across the Logistics Industry and retail sector. The Wanzl UK Group of companies is the largest subsidiary of Wanzl turning over circa 85m annually & currently employs circa 720 staff throughout the UK & Republic of Ireland. Job Description A Project Co-Ordinator will be in charge of assisting our Client Delivery Managers and Project Managers in organizing our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner. To be successful as a project coordinator, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills. Key Responsibilities Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures. Organizing, attending, and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary presentation materials for meetings. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed. Undertaking project tasks as required. Developing project strategies. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable. Ensure stakeholder views are managed towards the best solution. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Create a project management calendar for fulfilling each goal and objective. Attendance at customer and site meeting when required. Skills and Requirements Ideally a Degree in business or related field of study Three years of experience in a related field Exceptional verbal, written, and presentation skills Ability to work effectively both independently and as part of a team Experience using computers for a variety of tasks Competency in Microsoft applications including Word, Excel, and Outlook Knowledge of file management, transcription, and other administrative procedures Ability to work on tight deadlines
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
Apr 16, 2024
Full time
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Construction team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Construction department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Employment team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Employment department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London
Apr 16, 2024
Full time
AJ Chambers represents a highly supportive, International Law Firm based in the City of London that is seeking a Legal PA for the Employment team. This is a permanent full-time role paying up to £44,000, with 2 days from home a week. You must have prior experience working in a similar position, in a Law Employment department. The Role: Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, Fee Earners and client contacts Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and Fee Earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners accordingly Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners Financial Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for the photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure both short and long term tasks are completed within required timescales Other duties and responsibilities: Assisting other members of the team, both proactively and at the request of the Client Services Lead Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods) Short dictations and basic amendments and document updates Conflict searches, file opening and risk assessment forms Drafting letters of engagement Updating and maintaining integrity of information held in Outlook, InterAction and 3E Minor document production amendments and assistance Working effectively with other legal and Business Resource teams as required Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal Client Services Manager Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles. The Ideal Candidate: A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with our Firm's Teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and where appropriate, discuss any training requirements with the Client Services Lead. In addition to this: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using Software including all Microsoft Office packages Experience of using Practice Management systems Demonstrate solutions-focused working methods Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times Competencies: Excellent verbal and written communication skills Solid Customer Service centric experience and work ethic Proactive Team Player Organised Good interpersonal details with the ability to adapt style and approach Attention to detail and accuracy If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers. Client Services Executive - City of London