3 months contract with A Local Authority Job Summary: To provide an efficient and responsive pest control service for residential and commercial premises within the borough. Ensure that relevant statutory responsibilities, Council and Directorate policies are effectively implemented. Key Duties/Accountabilities: The candidate must be dependable, honest and be prepared to work outside the normal perimeters of their working hours. We are looking for problem solvers with a can-do attitude and an approach in helping residents and customers to solve pest issues within their homes and workplaces. You will have an eye for detail and be able to keep accurate records both digitally and written to plan and schedule appointments in an effective and timely manner. You will need to work as part of a team as well as on your own initiative. You will need to have a good level of health & dexterity, physical ability to climb ladders, crawl into tight spaces and lift heavy equipment. The role will require you to be attentive, assertive, driven with a willingness to support customers with a diverse range of backgrounds in sensitive situations. Assist with publicising all Pest Control & Allied services. Assist in the provision of lectures and talks, and outreach services to community groups. Essential Experience Required: Experience in dealing with Bird Pest Species & their control, safe removal of Guano, proofing & prevention techniques & measures. Experience of dealing with the public in a diverse cultural environment. Essential Qualifications Required: Must hold a recognised Pest Control qualification (RSPH Level 2 or equivalent) Additional information to note: Weekend working is required for this job (for which overtime will be paid at 1.25) A Full and current clean UK Driving License. The closing date for this position is 03/05/24.
Apr 18, 2024
Contractor
3 months contract with A Local Authority Job Summary: To provide an efficient and responsive pest control service for residential and commercial premises within the borough. Ensure that relevant statutory responsibilities, Council and Directorate policies are effectively implemented. Key Duties/Accountabilities: The candidate must be dependable, honest and be prepared to work outside the normal perimeters of their working hours. We are looking for problem solvers with a can-do attitude and an approach in helping residents and customers to solve pest issues within their homes and workplaces. You will have an eye for detail and be able to keep accurate records both digitally and written to plan and schedule appointments in an effective and timely manner. You will need to work as part of a team as well as on your own initiative. You will need to have a good level of health & dexterity, physical ability to climb ladders, crawl into tight spaces and lift heavy equipment. The role will require you to be attentive, assertive, driven with a willingness to support customers with a diverse range of backgrounds in sensitive situations. Assist with publicising all Pest Control & Allied services. Assist in the provision of lectures and talks, and outreach services to community groups. Essential Experience Required: Experience in dealing with Bird Pest Species & their control, safe removal of Guano, proofing & prevention techniques & measures. Experience of dealing with the public in a diverse cultural environment. Essential Qualifications Required: Must hold a recognised Pest Control qualification (RSPH Level 2 or equivalent) Additional information to note: Weekend working is required for this job (for which overtime will be paid at 1.25) A Full and current clean UK Driving License. The closing date for this position is 03/05/24.
Reference number: JR238360 & JR238361 Location: Kaplan Living Glasgow Working pattern: Full-time (48 Hours) and Part time (36 Hours) Contract Type: Fixed Term Contract, up to 12 months Number of roles: 2 Salary: £22,000 - £23,000 per annum We are looking for a full time (48 Hours) and part time (36 Hours) Night Watch Officer to join our team. As a Night Watch Officer, you will have responsibility for the following areas Health and Safety, Student compliance and any other duties as required by the General Manager and/ or Deputy Manager. Part Time Officers to assist with additional shift cover when Full Time Officers on annual leave or absent. This is a fixed-term position lasting a minimum of 12 months. There may be scope to extend the role slightly beyond this depending on circumstances next year. What you'll bring to the role The successful applicant will: Have a passion for customer care and a sensitivity to student's needs. Have experience in a customer facing environment. Have recent experience of working in a maintenance / caretaking role. Have experience of working in an effective Health & Safety culture in line with legislation. Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required. Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally accommodation. Be able to work as part of a team, and work on own initiative. Budget management. Ability to prioritise workload and meet deadlines. Additional Requirements You will need to be available to work overnight on a shift basis between the hours of 8pm and 8am. What we do Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
Apr 16, 2024
Full time
Reference number: JR238360 & JR238361 Location: Kaplan Living Glasgow Working pattern: Full-time (48 Hours) and Part time (36 Hours) Contract Type: Fixed Term Contract, up to 12 months Number of roles: 2 Salary: £22,000 - £23,000 per annum We are looking for a full time (48 Hours) and part time (36 Hours) Night Watch Officer to join our team. As a Night Watch Officer, you will have responsibility for the following areas Health and Safety, Student compliance and any other duties as required by the General Manager and/ or Deputy Manager. Part Time Officers to assist with additional shift cover when Full Time Officers on annual leave or absent. This is a fixed-term position lasting a minimum of 12 months. There may be scope to extend the role slightly beyond this depending on circumstances next year. What you'll bring to the role The successful applicant will: Have a passion for customer care and a sensitivity to student's needs. Have experience in a customer facing environment. Have recent experience of working in a maintenance / caretaking role. Have experience of working in an effective Health & Safety culture in line with legislation. Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required. Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally accommodation. Be able to work as part of a team, and work on own initiative. Budget management. Ability to prioritise workload and meet deadlines. Additional Requirements You will need to be available to work overnight on a shift basis between the hours of 8pm and 8am. What we do Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
Due to parental leave, an opportunity has arisen for a 12 month fixed term contract as our UK Financial Director. Simply Business is growing, we've been successful over the last few years and our track record shows dominance in our sector. Our commercial challenge is how to maintain that growth, continually testing and expending out. Reporting to Scott (Group Chief Finance Officer) and Alan (UK CEO), you'll be given the freedom to commercially partner with the UK business making sure that we're agile and effective in the delivery of our growth plans. contribute to the development of country strategy, challenge assumptions, and decision-making as appropriate provide financial analysis and guidance on all activities, plans, targets and business drivers form a close working relationship and act as the "intellectual sparring partner" of the UK CEO and other members of the UK management team control the budgeting and forecasting processes to monitor, assess and report to the various stakeholders progress against financial and appropriate non-financial targets take responsibility for leading the engagement with external auditors and other third party professional services providers support the Group CFO in company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate manage and develop a team of high-calibre finance professionals actively contribute to company social, environmental and DEI goals We're looking for someone who is: equipped to manage and guide a team through highly pressurised periods including month end, year end, and annual budgeting an excellent communicator who can adapt their style and approach to each stakeholder group a curator of a high-performance culture underpinned by data-driven decision-making and continuous improvement a partner and collaborator with management teams as they lead the continued growth and evolution of Simply Business's unique culture capable of preserving and strengthening the company values as it scales and lead your team to deliver against the organisations mission an expert navigator of change and growth, you are well-versed in coordinating the approach to corporate finance, debt, taxation, equity and acquisitions (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for this role.) This role is regulated by the FCA and it will have specific responsibilities under those regulations. We'll explain these to you as part of the hiring process. You'll be performing Senior Management Functions under the Senior Manager and Certification Regime (SM&CR), this means you'll also be subject to enhanced check and referencing in accordance with the FCA's guidelines. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Looking for a 12 month role full of personal and professional development Apply today. About Simply Business We insure small businesses and enable big dreams - not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. We're as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We're a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. We support every team member to balance work and life effectively. • remote working - you can balance working remotely and connecting with colleagues in the office • mental health and wellbeing resources - access to counselling and technology to support your mental health • flexible parental leave - we pay six months full pay to the primary caregiver, and four weeks full pay if you're the secondary caregiver • paid sabbatical - two weeks off when you've been here five years and four weeks off when you've been here 10, 15 and 20 years • a dedicated learning platform - the platform lets you balance both work and life goals (including management and leadership programme) • life event leave - an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday We also make sure you're compensated fairly. • competitive salary - based upon your experience and the market we're in from day one • annual bonus - the potential to earn a bonus based on business performance • pension - we match what you put into your pension up to five percent • health cash plan - we reimburse your everyday medical expenses • holiday entitlement - 25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!) • life assurance - four times your basic salary • flexible benefits scheme - an allocated allowance to use each year on things like private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership. Ready to join us and drive our success as a high-performing team? Apply today. Keep up to date with Simply Business. Subscribe to our monthly newsletter and follow us on social media. 6th Floor99 Gresham StreetLondonEC2V 7NG Northampton 900900 Pavilion DriveNorthamptonNN4 7RG
Apr 16, 2024
Full time
Due to parental leave, an opportunity has arisen for a 12 month fixed term contract as our UK Financial Director. Simply Business is growing, we've been successful over the last few years and our track record shows dominance in our sector. Our commercial challenge is how to maintain that growth, continually testing and expending out. Reporting to Scott (Group Chief Finance Officer) and Alan (UK CEO), you'll be given the freedom to commercially partner with the UK business making sure that we're agile and effective in the delivery of our growth plans. contribute to the development of country strategy, challenge assumptions, and decision-making as appropriate provide financial analysis and guidance on all activities, plans, targets and business drivers form a close working relationship and act as the "intellectual sparring partner" of the UK CEO and other members of the UK management team control the budgeting and forecasting processes to monitor, assess and report to the various stakeholders progress against financial and appropriate non-financial targets take responsibility for leading the engagement with external auditors and other third party professional services providers support the Group CFO in company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate manage and develop a team of high-calibre finance professionals actively contribute to company social, environmental and DEI goals We're looking for someone who is: equipped to manage and guide a team through highly pressurised periods including month end, year end, and annual budgeting an excellent communicator who can adapt their style and approach to each stakeholder group a curator of a high-performance culture underpinned by data-driven decision-making and continuous improvement a partner and collaborator with management teams as they lead the continued growth and evolution of Simply Business's unique culture capable of preserving and strengthening the company values as it scales and lead your team to deliver against the organisations mission an expert navigator of change and growth, you are well-versed in coordinating the approach to corporate finance, debt, taxation, equity and acquisitions (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for this role.) This role is regulated by the FCA and it will have specific responsibilities under those regulations. We'll explain these to you as part of the hiring process. You'll be performing Senior Management Functions under the Senior Manager and Certification Regime (SM&CR), this means you'll also be subject to enhanced check and referencing in accordance with the FCA's guidelines. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Looking for a 12 month role full of personal and professional development Apply today. About Simply Business We insure small businesses and enable big dreams - not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. We're as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We're a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. We support every team member to balance work and life effectively. • remote working - you can balance working remotely and connecting with colleagues in the office • mental health and wellbeing resources - access to counselling and technology to support your mental health • flexible parental leave - we pay six months full pay to the primary caregiver, and four weeks full pay if you're the secondary caregiver • paid sabbatical - two weeks off when you've been here five years and four weeks off when you've been here 10, 15 and 20 years • a dedicated learning platform - the platform lets you balance both work and life goals (including management and leadership programme) • life event leave - an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday We also make sure you're compensated fairly. • competitive salary - based upon your experience and the market we're in from day one • annual bonus - the potential to earn a bonus based on business performance • pension - we match what you put into your pension up to five percent • health cash plan - we reimburse your everyday medical expenses • holiday entitlement - 25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!) • life assurance - four times your basic salary • flexible benefits scheme - an allocated allowance to use each year on things like private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership. Ready to join us and drive our success as a high-performing team? Apply today. Keep up to date with Simply Business. Subscribe to our monthly newsletter and follow us on social media. 6th Floor99 Gresham StreetLondonEC2V 7NG Northampton 900900 Pavilion DriveNorthamptonNN4 7RG
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apr 15, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Senior Technical Support Officer Hackney 22 per hour (umbrella) Full Time Contract (12 months) Novax Recruitment is actively seeking a Senior Technical Support Officer sin Hackney. This is a contract without a scope for extension working part time hours. The job: To work as part of a team responsible for providing Technical support functions associated with the delivery of the service area functions To manage the technical support function, delivering excellent customer focused services and lead on and manage all issues relating to technical support To lead on the development of, and be the first point of contact on the IT system used by the service area To be responsible for the establishment, monitoring and maintenance and /or provision of specialist financial/project work relevant to the service area To supervise technical support staff The candidate: Previous experience in a similar role in a local authority is essential Previous experience in a role dealing with Building Regulations is preferred Previous administrative experience is essential Educated to A- Level or HND level with GCSE/'O' level obtained in Math and English or ability to demonstrate sound literacy and numeric skills Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Apr 13, 2024
Contractor
Senior Technical Support Officer Hackney 22 per hour (umbrella) Full Time Contract (12 months) Novax Recruitment is actively seeking a Senior Technical Support Officer sin Hackney. This is a contract without a scope for extension working part time hours. The job: To work as part of a team responsible for providing Technical support functions associated with the delivery of the service area functions To manage the technical support function, delivering excellent customer focused services and lead on and manage all issues relating to technical support To lead on the development of, and be the first point of contact on the IT system used by the service area To be responsible for the establishment, monitoring and maintenance and /or provision of specialist financial/project work relevant to the service area To supervise technical support staff The candidate: Previous experience in a similar role in a local authority is essential Previous experience in a role dealing with Building Regulations is preferred Previous administrative experience is essential Educated to A- Level or HND level with GCSE/'O' level obtained in Math and English or ability to demonstrate sound literacy and numeric skills Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Position: Full-Time Temporary Admin Officer - Chester Civil Justice Centre Contract: 6 months with the possibility of extending Working Hours: Monday to Friday, Office Hours (37 hours per week) Hourly Rate: 11.59 for the first 12 weeks rising to 11.88 after this period Job Description: We are currently seeking an organised, motivated Admin Officer to support the admin team based at Chester Civil Justice Centre. Duties will include but may not be limited to: o Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by court staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the hearing at the appropriate time - training will be provided o Preparing papers and files for court, tribunals, hearings and meetings. o Creating and updating records on in-house computer system and data input. o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. o Handling counter (face to face), written and telephone enquiries. o Ensuring compliance and administration documentation meet quality standards. o Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. " All aspects of office admin Requirements: " Minimum qualifications: Five GCSEs at Grade C or above (including English Language or equivalent), NVQ Business Administration Level 2, or relevant clerical experience. " Strong administrative skills with proficiency in Microsoft Office. " Excellent communication skills, both written and verbal. Application Process: To apply for this position, please complete our online registration form by clicking the following link: (url removed)okstreet .(url removed)/public-sector-registration.aspx Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a
Apr 13, 2024
Seasonal
Position: Full-Time Temporary Admin Officer - Chester Civil Justice Centre Contract: 6 months with the possibility of extending Working Hours: Monday to Friday, Office Hours (37 hours per week) Hourly Rate: 11.59 for the first 12 weeks rising to 11.88 after this period Job Description: We are currently seeking an organised, motivated Admin Officer to support the admin team based at Chester Civil Justice Centre. Duties will include but may not be limited to: o Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by court staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the hearing at the appropriate time - training will be provided o Preparing papers and files for court, tribunals, hearings and meetings. o Creating and updating records on in-house computer system and data input. o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. o Handling counter (face to face), written and telephone enquiries. o Ensuring compliance and administration documentation meet quality standards. o Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. " All aspects of office admin Requirements: " Minimum qualifications: Five GCSEs at Grade C or above (including English Language or equivalent), NVQ Business Administration Level 2, or relevant clerical experience. " Strong administrative skills with proficiency in Microsoft Office. " Excellent communication skills, both written and verbal. Application Process: To apply for this position, please complete our online registration form by clicking the following link: (url removed)okstreet .(url removed)/public-sector-registration.aspx Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a
Independent Office for Police Conduct
Sale, Cheshire
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
Sep 23, 2022
Full time
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
Administrator - TS/T43c Grade E £18,779 (£19,100 with LW Supplement) - £21,744pa Location Leeds Do you want to work for an organisation that values you as an individual? An organisation that will support your professional development? What about an organisation that has Equality, Diversity and Inclusion at the heart of everything that it does? How about an organisation that does all these things and more? Yes? Then look no further than the West Yorkshire Combined Authority! Listen to what our staff say on our 'Life at West Yorkshire Combined Authority' webpage. We are seeking to appoint a dynamic and enthusiastic individual to join our Facilities and Assets Team as an administrator providing administration support for the Facilities and Assets and Bus Station Services teams within the Transport and Property Services Directorate of the West Yorkshire Combined Authority. It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of exciting projects that we are working on which will help shape the West Yorkshire region. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. To find out more about the work the Combined Authority is involved with take a look at our latest news stories . The Role Reporting into the Estate Management Officer, your key responsibilities will include: Providing an administration service for the Facilities & Assets team, supporting systems for dealing with contracts, invoicing, and complaints, finance and works orders, and general office duties. Maintain and update the asset database, including COSA, Technology Forge, fleet management and meter readings. To be the main point of contact for the reporting of repairs/damage to CA assets, including street furniture and bus stations. Dealing with internal and external customers, providing information on routine matters, inputting customer feedback onto the CRM database. Review the Role profile provided for more information about the responsibilities. About you You will have the following key skills, attributes, education and experience: Practical experience of successfully performing in a similar role and experience of administration systems and procedures Good communication skills Competent user of Word, Excel and Microsoft packages Ability to work on own initiative Ability to analyse numerical data and other sources of information, Educated to GCSE level - with 5 grade A-C, 4 or above / level 2 English and Maths. Our offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus bank holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals. We have also recently undergone a major office refurbishment and have bright, airy, modern office space, with all latest technology, and just a 2-minute walk from Leeds Train Station. We also have agile working options too if you would rather work from home, or another suitable location, as well as a generous flexi-time scheme. Have a look at our Employee Benefits webpage to find out more. To apply If this sounds like your next role, please upload your anonymised CV, and complete the application form on our application website telling us why you would be a great fit for our role. Please apply by 11:55pm on Sunday 2 October 2022 Please note that previous applicants for this post will automatically be considered so need not re-apply. Secondment opportunities will be considered from internal candidates for this post, however, in line with the Combined Authority's Secondments Policy, you must have 12 months' service in your current role and seek permission from your current line manager before applying. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Whilst agile working is an option for most staff, there is an expectation that employees are able to attend the office in central Leeds as and when required. Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone, video or face to face. If you have any difficulty with the type of interview you are invited to, please inform the recruiting manager at your earliest convenience to enable them to consider an alternative solution. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis. Due to the high volumes of applications we receive, we are unfortunately unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page. Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted. Terms and conditions Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits. The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.
Sep 23, 2022
Full time
Administrator - TS/T43c Grade E £18,779 (£19,100 with LW Supplement) - £21,744pa Location Leeds Do you want to work for an organisation that values you as an individual? An organisation that will support your professional development? What about an organisation that has Equality, Diversity and Inclusion at the heart of everything that it does? How about an organisation that does all these things and more? Yes? Then look no further than the West Yorkshire Combined Authority! Listen to what our staff say on our 'Life at West Yorkshire Combined Authority' webpage. We are seeking to appoint a dynamic and enthusiastic individual to join our Facilities and Assets Team as an administrator providing administration support for the Facilities and Assets and Bus Station Services teams within the Transport and Property Services Directorate of the West Yorkshire Combined Authority. It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of exciting projects that we are working on which will help shape the West Yorkshire region. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. To find out more about the work the Combined Authority is involved with take a look at our latest news stories . The Role Reporting into the Estate Management Officer, your key responsibilities will include: Providing an administration service for the Facilities & Assets team, supporting systems for dealing with contracts, invoicing, and complaints, finance and works orders, and general office duties. Maintain and update the asset database, including COSA, Technology Forge, fleet management and meter readings. To be the main point of contact for the reporting of repairs/damage to CA assets, including street furniture and bus stations. Dealing with internal and external customers, providing information on routine matters, inputting customer feedback onto the CRM database. Review the Role profile provided for more information about the responsibilities. About you You will have the following key skills, attributes, education and experience: Practical experience of successfully performing in a similar role and experience of administration systems and procedures Good communication skills Competent user of Word, Excel and Microsoft packages Ability to work on own initiative Ability to analyse numerical data and other sources of information, Educated to GCSE level - with 5 grade A-C, 4 or above / level 2 English and Maths. Our offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus bank holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals. We have also recently undergone a major office refurbishment and have bright, airy, modern office space, with all latest technology, and just a 2-minute walk from Leeds Train Station. We also have agile working options too if you would rather work from home, or another suitable location, as well as a generous flexi-time scheme. Have a look at our Employee Benefits webpage to find out more. To apply If this sounds like your next role, please upload your anonymised CV, and complete the application form on our application website telling us why you would be a great fit for our role. Please apply by 11:55pm on Sunday 2 October 2022 Please note that previous applicants for this post will automatically be considered so need not re-apply. Secondment opportunities will be considered from internal candidates for this post, however, in line with the Combined Authority's Secondments Policy, you must have 12 months' service in your current role and seek permission from your current line manager before applying. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Whilst agile working is an option for most staff, there is an expectation that employees are able to attend the office in central Leeds as and when required. Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone, video or face to face. If you have any difficulty with the type of interview you are invited to, please inform the recruiting manager at your earliest convenience to enable them to consider an alternative solution. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis. Due to the high volumes of applications we receive, we are unfortunately unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page. Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted. Terms and conditions Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits. The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.
West Yorkshire Combined Authority
Bradford, Yorkshire
Bus Station Manager - TS/T12a Grade I £28,801 pa Location Bradford Permanent Full time (37 hours pw) Applications for part time / job share will be considered Closing date: 16 October 2022 The original closing date for this vacancy was 18 September 2022. This has now been extended until 16 October at 23:55. We apologise for any inconvenience this may have caused. Do you want to work for an organisation that values you as an individual? An organisation that will support your professional development? What about an organisation that has Equality, Diversity and Inclusion at the heart of everything that it does? How about an organisation that does all these things and more? Yes? Then look no further than the West Yorkshire Combined Authority! Listen to what our staff say on our 'Life at West Yorkshire Combined Authority' webpage. We are looking for a friendly, reliable, helpful individual to join our team of Bus Station Managers. This is a rewarding and exciting opportunity to work with a great team Do you have a genuine passion for delivering outstanding service and safety standards who can always promote a positive image? Do you have knowledge of health and safety? It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of exciting projects that we are working on which will help shape the West Yorkshire region. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. To find out more about the work the Combined Authority is involved with take a look at our latest news stories . The Role The person will be a visible point of contact and will be expected to provide a high level of customer services to all users of CA bus stations. You will be responsible for Bus Station site management, including cleaning, facilities, resources, legislative compliance and coordination of multiple partners, enabling effective operations. The role will primarily be based at Bradford bus station, but requires flexibility to move to any bus station within West Yorkshire. On site coordination of operators, drivers and external agencies such as emergency services, local authorities and day to day contact with tenants, retailers and other commercial ventures to provide a seamless service to the customer by building and maintaining productive relationships. You will be the responsible officer working weekends on a shift basis, the post will also require flexibility in working nights, early/late shifts and bank holiday. Review the Role profile provided for more information about the responsibilities. About you You will be the main focal point within the community, bringing town centre initiatives into the bus station environment and leading on community town/city event coordination so the person we are looking for needs to have confidence and the ability to liaise with people at all levels. You must have strong team management skills as you'll be required to directly manage staff and supervise contracted support staff to ensure high standards of customer service are delivered and internal policies and procedures are followed at all times" You must have good motivation skills to be able to develop your team to ensure targets are achieved. We need somebody with a high level of health and safety awareness to enforce all aspects of health and safety including quality standards, auditing and accident prevention, and fully understand the legal implications of unsafe working It is an excellent time to be joining the Combined Authority, following the announcement of a £1.8bn devolution deal that has been secured for West Yorkshire. Devolution will enable us to drive up living standards for local communities while tackling the climate emergency and help deliver our commitment to become a net zero carbon city region by 2038. Our offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus bank holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals. Have a look at our Employee Benefits webpage to find out more. To apply If this sounds like your next role, please upload your anonymised CV, and complete the application form on our application website telling us why you would be a great fit for our role. Please apply by 11:55pm on Sunday 16 October 2020. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone, video or face to face. If you have any difficulty with the type of interview you are invited to, please inform the recruiting manager at your earliest convenience to enable them to consider an alternative solution. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis. Due to the high volumes of applications we receive, we are unfortunately unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page. Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted. Terms and conditions Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits. The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.
Sep 23, 2022
Full time
Bus Station Manager - TS/T12a Grade I £28,801 pa Location Bradford Permanent Full time (37 hours pw) Applications for part time / job share will be considered Closing date: 16 October 2022 The original closing date for this vacancy was 18 September 2022. This has now been extended until 16 October at 23:55. We apologise for any inconvenience this may have caused. Do you want to work for an organisation that values you as an individual? An organisation that will support your professional development? What about an organisation that has Equality, Diversity and Inclusion at the heart of everything that it does? How about an organisation that does all these things and more? Yes? Then look no further than the West Yorkshire Combined Authority! Listen to what our staff say on our 'Life at West Yorkshire Combined Authority' webpage. We are looking for a friendly, reliable, helpful individual to join our team of Bus Station Managers. This is a rewarding and exciting opportunity to work with a great team Do you have a genuine passion for delivering outstanding service and safety standards who can always promote a positive image? Do you have knowledge of health and safety? It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of exciting projects that we are working on which will help shape the West Yorkshire region. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. To find out more about the work the Combined Authority is involved with take a look at our latest news stories . The Role The person will be a visible point of contact and will be expected to provide a high level of customer services to all users of CA bus stations. You will be responsible for Bus Station site management, including cleaning, facilities, resources, legislative compliance and coordination of multiple partners, enabling effective operations. The role will primarily be based at Bradford bus station, but requires flexibility to move to any bus station within West Yorkshire. On site coordination of operators, drivers and external agencies such as emergency services, local authorities and day to day contact with tenants, retailers and other commercial ventures to provide a seamless service to the customer by building and maintaining productive relationships. You will be the responsible officer working weekends on a shift basis, the post will also require flexibility in working nights, early/late shifts and bank holiday. Review the Role profile provided for more information about the responsibilities. About you You will be the main focal point within the community, bringing town centre initiatives into the bus station environment and leading on community town/city event coordination so the person we are looking for needs to have confidence and the ability to liaise with people at all levels. You must have strong team management skills as you'll be required to directly manage staff and supervise contracted support staff to ensure high standards of customer service are delivered and internal policies and procedures are followed at all times" You must have good motivation skills to be able to develop your team to ensure targets are achieved. We need somebody with a high level of health and safety awareness to enforce all aspects of health and safety including quality standards, auditing and accident prevention, and fully understand the legal implications of unsafe working It is an excellent time to be joining the Combined Authority, following the announcement of a £1.8bn devolution deal that has been secured for West Yorkshire. Devolution will enable us to drive up living standards for local communities while tackling the climate emergency and help deliver our commitment to become a net zero carbon city region by 2038. Our offer Alongside a competitive salary, we offer an excellent benefits package including: 28 days Annual Leave (increasing upon years of service) plus bank holidays Generous Employer-Contribution Pension Scheme Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5) Flexible Working Practices with Health & Wellbeing initiatives to ensure you achieve the best work/life balance and career goals. Have a look at our Employee Benefits webpage to find out more. To apply If this sounds like your next role, please upload your anonymised CV, and complete the application form on our application website telling us why you would be a great fit for our role. Please apply by 11:55pm on Sunday 16 October 2020. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Candidates will be notified of invitation to interview by e-mail and interviews will be carried out either by phone, video or face to face. If you have any difficulty with the type of interview you are invited to, please inform the recruiting manager at your earliest convenience to enable them to consider an alternative solution. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases, on an annual basis. Due to the high volumes of applications we receive, we are unfortunately unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page. Candidate information will be retained by the Combined Authority for six months unless you make a request for this to be deleted. Terms and conditions Applicants are advised that the Combined Authority is currently in consultation with employees and Trade Unions to review the Terms and Conditions of Employment and Staff Benefits. The detail of the proposals for change, will be discussed with the successful candidate at the point of offer.
Location: Flexible working location (within the UK) however travel to London will be required for attending meetings and events up to twice per month. Salary: up to £26,000 (depending on experience) Job family: Customer Excellence Category: Officer Energy Saving Trust is an independent organisation working to address the climate emergency. Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. As well as investing in our mission, we invest in our people and culture. We're committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work. The team Energy Saving Trust is working on an exciting new project to deliver free and impartial energy advice service for householders, in response to the cost of living crisis and the sharp rise in energy costs. The project is a pilot for 12 months with the possibility of extension, and this role will be part of the advice delivery team and work closely with the marketing team delivering promotional activity to help reach a diverse audience with key messages around energy saving, reducing bills and staying warm in winter. What you'll do Raise awareness of the advice service within local networks to drive interest in and successful referrals to the service. Establish and build up local and national partnerships, developing single points of contact (including management of those day to day queries), in order to promote and encourage enquirers to the advice service. Ensure information for advice signposts and referrals is kept up to date by proactively liaising with and be the point of contact for those organisations Prepare reporting on referral and signpost activity Support programme marketing colleagues to deliver campaign activity that achieves programme objectives and is delivered to a high standard. What you'll bring Experience of establishing partnerships and working with stakeholders to achieve goals Excellent communication skills Experience in using Customer Relationship Management (CRM) systems or an equivalent database system You'll also be highly organised and a great team player, able to work collaboratively and support others. This is a fixed term position (up to 12 months). Our standard weekly hours are 37.5 hours, Monday to Friday. This is a full-time role but there is potential for this role to be part-time e.g. 0.8 FTE. We are open to flexible working locations (within the UK although travel to London will be required) and as standard we offer all contracts on blended (home and office-based) working. For more information, and to apply please visit our website. Applications close 5pm, 25 September 2022. Interviews are intended to be held around week of 3 October. To apply, please send your CV and cover letter via our website. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered. If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch. The majority of our people are working from home but have access to our office locations - Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you. Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. Our commitment to creating a diverse, inclusive and equitable workplace To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
Sep 16, 2022
Full time
Location: Flexible working location (within the UK) however travel to London will be required for attending meetings and events up to twice per month. Salary: up to £26,000 (depending on experience) Job family: Customer Excellence Category: Officer Energy Saving Trust is an independent organisation working to address the climate emergency. Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. As well as investing in our mission, we invest in our people and culture. We're committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work. The team Energy Saving Trust is working on an exciting new project to deliver free and impartial energy advice service for householders, in response to the cost of living crisis and the sharp rise in energy costs. The project is a pilot for 12 months with the possibility of extension, and this role will be part of the advice delivery team and work closely with the marketing team delivering promotional activity to help reach a diverse audience with key messages around energy saving, reducing bills and staying warm in winter. What you'll do Raise awareness of the advice service within local networks to drive interest in and successful referrals to the service. Establish and build up local and national partnerships, developing single points of contact (including management of those day to day queries), in order to promote and encourage enquirers to the advice service. Ensure information for advice signposts and referrals is kept up to date by proactively liaising with and be the point of contact for those organisations Prepare reporting on referral and signpost activity Support programme marketing colleagues to deliver campaign activity that achieves programme objectives and is delivered to a high standard. What you'll bring Experience of establishing partnerships and working with stakeholders to achieve goals Excellent communication skills Experience in using Customer Relationship Management (CRM) systems or an equivalent database system You'll also be highly organised and a great team player, able to work collaboratively and support others. This is a fixed term position (up to 12 months). Our standard weekly hours are 37.5 hours, Monday to Friday. This is a full-time role but there is potential for this role to be part-time e.g. 0.8 FTE. We are open to flexible working locations (within the UK although travel to London will be required) and as standard we offer all contracts on blended (home and office-based) working. For more information, and to apply please visit our website. Applications close 5pm, 25 September 2022. Interviews are intended to be held around week of 3 October. To apply, please send your CV and cover letter via our website. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered. If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch. The majority of our people are working from home but have access to our office locations - Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you. Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. Our commitment to creating a diverse, inclusive and equitable workplace To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better. The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest
Nov 14, 2021
Full time
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better. The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better. The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest
Nov 14, 2021
Full time
Concept Resourcing have partnered with the world's leading domestic appliance company to set up a training academy. Our goal is to give people the opportunity to train and qualify as a Domestic Appliance Field Service Engineer. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract on completion of training. Who are we looking for? We are seeking keen, customer service focused individuals with a willingness to learn that would love to get hands on within the domestic appliance industry. The Academy teams are open to anybody who has passion for tinkering, the drive to learn and a desire for personal development. To date, we have supported large numbers of candidates from both Field Service-related backgrounds including those listed below and those from a customer focused background who enjoy engineering tasks as a hobby: Coffee Engineers, Vending Engineers, Air Con Engineers, FM Techs, Water Dispenser Replenishers, Car Mechanics, Cablers and Home Broadband Installers, Police officers and Fire Service professionals, Homemakers / DIY Enthusiasts, Ex Forces, University Graduates and College leavers We have also enlisted candidates with hobbies such as RC Modelers, Model Train enthusiasts, Mountain Bikers, Gamers and other related to electrical or mechanical engineering principles. It is important that you are able to demonstrate the following; Fantastic customer service skills. Energetic, driven & great attention to detail. Eagerness to learn. Problem solving in difficult situations. Good oral and written communication skills. Long term goal to be trained as a qualified Field Service Engineer. You bring the right attitude; we will support your development into a fully-fledged Field Service Engineer. Inclusion & Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognize we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better. The Concept Academy positions are open to all with full H&S taken into consideration regarding lone working and the physical nature of the tasks. What's on offer from the Concept Academy and Whirlpool? £21,000 / £23,000 per annum. £1,000 salary increase after 6 months. Whirlpool Product commission Workplace Pension contribution Company van & fuel card Flexible working (on completion of necessary training and performance review): Work is offered 7 days per week, (Mon - Fri, Tues - Sat, Wed - Sun), with flexible working hours and varying start times (07:00, 08:00, 09:00). We offer our clients 3-hour windows for our Engineers to arrive to a call, allowing for varied start times. Safety on site / visibility: You have the option of lone working devices to give you peace of mind whilst working on domestic properties. Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided. Bespoke training to the highest standard for all engineers, along with the newest technology to aid with work. 20 days holiday + bank holidays Payable through an umbrella company (all associated costs are covered by Concept Resourcing) Quarterly engineer reward scheme Access to Perkbox - Employee access to 285+ perks and discounts This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance) Our Training Academy Fully comprehensive training including classroom, workshop, and theory within a first-class environment with fully trained and experienced Trainers. 4-week fully expensed training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field with continual support and mentors assigned. (This would require you to stay overnight within the week and go home on weekends during training) Ongoing review points, refresher courses and skill set monitoring. Full technical and operational support from Whirlpool and full administrative support from Concept Resourcing for the duration of your contract. The Essentials Strong interest in an engineering discipline Full UK Driving License Right to work in the UK Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) Good written & excellent verbal communication skills across all levels Good time management and organisation skills Confident using electronic computer devices. What is the interview process? Initial telephone screening to discuss background, training academy & the role. Video call with Service Delivery Coordinator competency based / technical questions. Face to face / video interview with Service Delivery Manager This would be a fantastic role for candidates who want to become a field service engineer and embark on an engineering career. We are recruiting heavily over the next year, so if you do not see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest