Junior Executive Support Sutton 20/hr Start date: ASAP AKTON recruitment is working closely with the local authorities in the Sutton area. We are looking for a Junior Executive Support to join the Sutton team. 3 - 6 months contract. We are looking for a junior executive assistant to support the Chief Executive of the London Borough of Sutton. Reporting to the Executive Support Lead, you will be responsible for supporting the day-to-day running of the Chief Executive's office. An exceptionally organised individual who can muti-task, you will be expected to undertake administrative functions for the office including ensuring the Chief Executive has the information they require for meetings, arranging travel, minute taking and tracking and undertaking case work as instructed by the Executive Support Lead (your line manager). In addition you will be expected to: Welcome visitors to the building, organising security clearance and showing them to meetings Book meeting rooms for the Chief Executive and arranging meeting schedules Organised filing systems and updating office databases Ordering office equipment Type letters, reports and other business documents Responding to questions and requests for information via email and telephone
Mar 29, 2024
Seasonal
Junior Executive Support Sutton 20/hr Start date: ASAP AKTON recruitment is working closely with the local authorities in the Sutton area. We are looking for a Junior Executive Support to join the Sutton team. 3 - 6 months contract. We are looking for a junior executive assistant to support the Chief Executive of the London Borough of Sutton. Reporting to the Executive Support Lead, you will be responsible for supporting the day-to-day running of the Chief Executive's office. An exceptionally organised individual who can muti-task, you will be expected to undertake administrative functions for the office including ensuring the Chief Executive has the information they require for meetings, arranging travel, minute taking and tracking and undertaking case work as instructed by the Executive Support Lead (your line manager). In addition you will be expected to: Welcome visitors to the building, organising security clearance and showing them to meetings Book meeting rooms for the Chief Executive and arranging meeting schedules Organised filing systems and updating office databases Ordering office equipment Type letters, reports and other business documents Responding to questions and requests for information via email and telephone
Purchasing Manager Office Machine Consumables. Accrington, Lancs PPC Solutions Ltd is a well-established manufacturer and provider of parts and supplies for printers and photocopiers. Selling into the trade in the UK and Ireland for over 40 years, the company has a very good reputation in the industry. We are a small team, and this role is of crucial importance to the future growth and development of the business. Purchasing Manager Key Tasks and Responsibilities: Negotiate price and contract terms with new and existing suppliers. Manage supply chain partners. Monitor stock levels and identify purchasing requirements. Ensure regular contact with the team, including Sales and Customer Service to minimise any issues which may impact customer requirements. Progress and expedite POs to ensure consistent and timely supply of products and components. Maintain MRP data in relation to min/max stock levels. Update ERP system with order details / delivery details. Plan production schedule for items built in-house. Drive New Product Development and launch. Keep product specifications database updated. Pursue a continuous improvement ethos in respect of supply chain operations. Maintain regular contact with key suppliers, resolving any problems, making improvement and maintaining service levels and efficiencies. Ensuring the prompt return of any stock that is deemed unfit for use back to the Supplier Identifying areas for improvement to continually drive performance and business results Managing overall direction, coordination and evaluation of procurement for the organisation Reportees - 1 Purchasing Assistant. Purchasing Manager Experience: At least 5 years experience in a senior purchasing role. Experience working in a Manufacturing or Engineering environment. Proven capability in delivering cost savings and making strategic improvements. IT Literacy - Must have a good knowledge of Excel ( Vlookup, filtering, Formatting, data management) as well as Word, PowerPoint etc. Some previous knowledge of Microsoft Navision and / or Business Central would be advantageous. Understanding of budget control and budget management. Attention to detail is of obvious importance. Proven problem-solving skills and strategic thinking abilities. Track record of cost optimization Negotiation Skills: Proven ability to negotiate with suppliers for favourable terms. Competent and confident within a finance team and in dealing with the wider business. Good at honest open communication skills / Excellent interpersonal skills can get on with all stake holders / colleagues.
Mar 29, 2024
Full time
Purchasing Manager Office Machine Consumables. Accrington, Lancs PPC Solutions Ltd is a well-established manufacturer and provider of parts and supplies for printers and photocopiers. Selling into the trade in the UK and Ireland for over 40 years, the company has a very good reputation in the industry. We are a small team, and this role is of crucial importance to the future growth and development of the business. Purchasing Manager Key Tasks and Responsibilities: Negotiate price and contract terms with new and existing suppliers. Manage supply chain partners. Monitor stock levels and identify purchasing requirements. Ensure regular contact with the team, including Sales and Customer Service to minimise any issues which may impact customer requirements. Progress and expedite POs to ensure consistent and timely supply of products and components. Maintain MRP data in relation to min/max stock levels. Update ERP system with order details / delivery details. Plan production schedule for items built in-house. Drive New Product Development and launch. Keep product specifications database updated. Pursue a continuous improvement ethos in respect of supply chain operations. Maintain regular contact with key suppliers, resolving any problems, making improvement and maintaining service levels and efficiencies. Ensuring the prompt return of any stock that is deemed unfit for use back to the Supplier Identifying areas for improvement to continually drive performance and business results Managing overall direction, coordination and evaluation of procurement for the organisation Reportees - 1 Purchasing Assistant. Purchasing Manager Experience: At least 5 years experience in a senior purchasing role. Experience working in a Manufacturing or Engineering environment. Proven capability in delivering cost savings and making strategic improvements. IT Literacy - Must have a good knowledge of Excel ( Vlookup, filtering, Formatting, data management) as well as Word, PowerPoint etc. Some previous knowledge of Microsoft Navision and / or Business Central would be advantageous. Understanding of budget control and budget management. Attention to detail is of obvious importance. Proven problem-solving skills and strategic thinking abilities. Track record of cost optimization Negotiation Skills: Proven ability to negotiate with suppliers for favourable terms. Competent and confident within a finance team and in dealing with the wider business. Good at honest open communication skills / Excellent interpersonal skills can get on with all stake holders / colleagues.
Merrifield Consultants are delighted to be partnering with a Children's Charity based in Surrey to recruit a PR & Communications Executive. This is an office-based part time (3 days) permanent contract. The PR & Communications Executive will work closely with the Marketing and Communications Manager, Fundraising and Engagement team, and Care teams to drive forward awareness of the charity. The PR & Communications Executive will be responsible for managing the charity's press and media strategy to deliver their fundraising and brand awareness goals to strengthen their position as experts in children's palliative care. Job Title: PR & Communications Executive (3 days per week) Department: Fundraising & Engagement Location: Leatherhead, Surrey Office: 3 days in the office Salary: Up to 28,000 (pro-rated to 16,800) Responsibilities Generate creative, engaging content and ideas for fundraising, brand awareness, and advocacy campaigns. Identify and write compelling stories and leverage them to media outlets. Develop and maintain effective relationships with celebrities. Produce long-form content production, including interviewing families with seriously ill children. Support delivery of media appeals, including press, radio, and BBC Children in Need. Establish and maintain effective relationships with key external contacts. Undertake research to support fundraising, awareness, and political campaigns. Ensure prompt responses to enquiries and requests with effective measures in place. Skills/Experience Required Experience of delivering a press office function. Experience in tailoring communication messages to key audiences. Experience in building effective internal and external relationships. Clear and creative written and oral communication skills. Strong MS Office knowledge and CRM database skills. If you are a proactive and results-focused PR and Communications Executive with the ability to make timely decisions, a collaborative mindset, and a drive for recognition and personal growth, please apply now! For further information, please contact Akash at Merrifield Consultants. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Mar 29, 2024
Full time
Merrifield Consultants are delighted to be partnering with a Children's Charity based in Surrey to recruit a PR & Communications Executive. This is an office-based part time (3 days) permanent contract. The PR & Communications Executive will work closely with the Marketing and Communications Manager, Fundraising and Engagement team, and Care teams to drive forward awareness of the charity. The PR & Communications Executive will be responsible for managing the charity's press and media strategy to deliver their fundraising and brand awareness goals to strengthen their position as experts in children's palliative care. Job Title: PR & Communications Executive (3 days per week) Department: Fundraising & Engagement Location: Leatherhead, Surrey Office: 3 days in the office Salary: Up to 28,000 (pro-rated to 16,800) Responsibilities Generate creative, engaging content and ideas for fundraising, brand awareness, and advocacy campaigns. Identify and write compelling stories and leverage them to media outlets. Develop and maintain effective relationships with celebrities. Produce long-form content production, including interviewing families with seriously ill children. Support delivery of media appeals, including press, radio, and BBC Children in Need. Establish and maintain effective relationships with key external contacts. Undertake research to support fundraising, awareness, and political campaigns. Ensure prompt responses to enquiries and requests with effective measures in place. Skills/Experience Required Experience of delivering a press office function. Experience in tailoring communication messages to key audiences. Experience in building effective internal and external relationships. Clear and creative written and oral communication skills. Strong MS Office knowledge and CRM database skills. If you are a proactive and results-focused PR and Communications Executive with the ability to make timely decisions, a collaborative mindset, and a drive for recognition and personal growth, please apply now! For further information, please contact Akash at Merrifield Consultants. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Corporate Fundraising Executive £23,000-£25,000 Sheffield (Hybrid) Do you have a passion for making a difference in the lives of others? Would you like the opportunity to work for a national charity dedicated to transforming the lives of children and adults facing challenging medical conditions? Elevation is super excited to be recruiting for a Corporate Fundraising Executive to join an amazing team. You'll play a vital role in building effective relationships with enabling the charity to continue their mission of changing lives and providing support across the UK. Key Responsibilities: Assist our Corporate Fundraising Manager in executing corporate partnership stewardships, events, campaigns, and activities. Provide excellent support for corporate partners, handling enquiries and requests efficiently and ensuring top-notch care. Identify potential new corporate partners through thorough prospect research. Represent the organisation at external events, networking opportunities, and speaking engagements. Research new corporate prospects and work to win new supporters while maintaining existing relationships. Work closely with the fundraising team to identify and pursue additional fundraising and marketing opportunities. Ensure accurate logging of enquiries and activity on the internal database. Desired Qualifications and Skills: Experience in fundraising, B2B sales/account management, or customer-facing roles preferred Excellent interpersonal and communication skills. Strong writing skills with impeccable attention to detail. Proficiency in Microsoft Office applications. Numeracy skills with the ability to understand basic budgets. Initiative, prioritisation skills, and adaptability. Comfortable working in the presence of dogs. Full UK Driving License.
Mar 29, 2024
Full time
Corporate Fundraising Executive £23,000-£25,000 Sheffield (Hybrid) Do you have a passion for making a difference in the lives of others? Would you like the opportunity to work for a national charity dedicated to transforming the lives of children and adults facing challenging medical conditions? Elevation is super excited to be recruiting for a Corporate Fundraising Executive to join an amazing team. You'll play a vital role in building effective relationships with enabling the charity to continue their mission of changing lives and providing support across the UK. Key Responsibilities: Assist our Corporate Fundraising Manager in executing corporate partnership stewardships, events, campaigns, and activities. Provide excellent support for corporate partners, handling enquiries and requests efficiently and ensuring top-notch care. Identify potential new corporate partners through thorough prospect research. Represent the organisation at external events, networking opportunities, and speaking engagements. Research new corporate prospects and work to win new supporters while maintaining existing relationships. Work closely with the fundraising team to identify and pursue additional fundraising and marketing opportunities. Ensure accurate logging of enquiries and activity on the internal database. Desired Qualifications and Skills: Experience in fundraising, B2B sales/account management, or customer-facing roles preferred Excellent interpersonal and communication skills. Strong writing skills with impeccable attention to detail. Proficiency in Microsoft Office applications. Numeracy skills with the ability to understand basic budgets. Initiative, prioritisation skills, and adaptability. Comfortable working in the presence of dogs. Full UK Driving License.
EHS Co-ordinator Business Unit Catalyst Technologies Location Clitheroe JOB PURPOSE To support and maintain (and develop where appropriate) EHS monitoring programs to fulfill reporting requirements to meet current and future site, our client, and legislative requirements. To maintain site EHS, security and quality management systems and provide an EHS administration and support service to the site as a part of the EHS department. SPECIAL FACTORS • Site operates under ISO 9001, ISO 14001 and ISO 45001 • Upper tier COMAH site with Environmental Permit • Role is predominantly site based, may be able to accommodate 1-day remote working per week once fully trained • Minimal travel to other sites may be required PRINCIPAL ACCOUNTABILITIES EHS Understand the requirements of new and existing EHS legislation to maintain and develop the site environmental, health and safety monitoring procedures and other site procedures: • Provide an EHS administrative and support service to the EHS department • Support site EHS monitoring, and encourage a positive and proactive EHS culture • Support the EHS team in the delivery of education, training, development and communication to all required site personnel to enhance EHS awareness • Advise and assist managers and their teams to comply with JM and site EHS, safety and quality policies, systems and legislation • Provide EHS support and liaison for plant shutdowns • Audit site procedures to the requirements of ISO 9001, 45001 and 14001 • Control of waste management documentation paperwork and duty of care external audits to fulfil legislation requirements • Liaise with and organise external providers such as occupational health, emissions monitoring and equipment calibration companies • Support the site expert(s) within occupational hygiene monitoring programme e.g., dust, noise, HAVs exposure monitoring, RPE face fit testing, biological monitoring and DSE • Support COSHH system SDS database and support as required with on-going REACH registration dossier requirements • Support in the analysis of EHS data, reporting, and statistics Quality Support the EHS Integrated Management System for the site to maintain ISO 14001, 45001 & 9001 certification: • Administration and support to the site Integrated Management System • Assist where required the programme to develop Standard Operating and Standard Engineering procedures (SOPs and SEPs), and on-going document management • On-going review and development of the system in line with business needs • Development and administrative management of the site s Action Tracking System • Co-ordinate the site s internal audit programme • Ensure EHS equipment is sourced in line with JM procedures Delivery Accurate and timely reporting of EHS, Safety and Quality information, data and statistics into internal site reporting systems, JM reporting systems and to external stakeholders (e.g. Environmental Agency, United Uitilies etc). Provision of EHS, Safety and Quality information and guidance to site personnel in order for them and their teams to comply with EHS policies, procedures and systems. People Effective comunication and colloboration to develop and maintain good working relations with site personnel, neighbours, external agencies and other interested parties: • Complete routine and frequent site safety tours identifying unsafe acts, conditions and situations that need addressing and reporting to local area personnel and or supervision to ensure they are corrected, and people understand area standards and compliance to site EHS, safety and quality requirements. • To carry out any other duties that are within the employee s skills and abilities whenever reasonably instructed. PERSON SPECIFICATION Qualifications/ Knowledge/ Experience EHS Qualification NEBOSH Certificate (or equivalent) Desirable Degree in subject related to science, engineering, environment, health or safety Desirable EHS experience working in high hazard or chemical manufacturing industry Essential Knowledge of EHS legislation including occupational health, environmental monitoring, permitting and waste management Desirable Knowledge and experience of working with integrated management systems and ISO 9001, 14001 & 45001. Desirable Further qualifications/training in occupational health monitoring or assessment e.g. Noise, Dust, HAVs etc. Desirable Personal Skills/ Competencies Strong interpersonal skills with the ability to confidently communicate and influence Essential Experience or relevant IT systems Lotus Notes, Enablon and SharePoint Desirable
Mar 29, 2024
Contractor
EHS Co-ordinator Business Unit Catalyst Technologies Location Clitheroe JOB PURPOSE To support and maintain (and develop where appropriate) EHS monitoring programs to fulfill reporting requirements to meet current and future site, our client, and legislative requirements. To maintain site EHS, security and quality management systems and provide an EHS administration and support service to the site as a part of the EHS department. SPECIAL FACTORS • Site operates under ISO 9001, ISO 14001 and ISO 45001 • Upper tier COMAH site with Environmental Permit • Role is predominantly site based, may be able to accommodate 1-day remote working per week once fully trained • Minimal travel to other sites may be required PRINCIPAL ACCOUNTABILITIES EHS Understand the requirements of new and existing EHS legislation to maintain and develop the site environmental, health and safety monitoring procedures and other site procedures: • Provide an EHS administrative and support service to the EHS department • Support site EHS monitoring, and encourage a positive and proactive EHS culture • Support the EHS team in the delivery of education, training, development and communication to all required site personnel to enhance EHS awareness • Advise and assist managers and their teams to comply with JM and site EHS, safety and quality policies, systems and legislation • Provide EHS support and liaison for plant shutdowns • Audit site procedures to the requirements of ISO 9001, 45001 and 14001 • Control of waste management documentation paperwork and duty of care external audits to fulfil legislation requirements • Liaise with and organise external providers such as occupational health, emissions monitoring and equipment calibration companies • Support the site expert(s) within occupational hygiene monitoring programme e.g., dust, noise, HAVs exposure monitoring, RPE face fit testing, biological monitoring and DSE • Support COSHH system SDS database and support as required with on-going REACH registration dossier requirements • Support in the analysis of EHS data, reporting, and statistics Quality Support the EHS Integrated Management System for the site to maintain ISO 14001, 45001 & 9001 certification: • Administration and support to the site Integrated Management System • Assist where required the programme to develop Standard Operating and Standard Engineering procedures (SOPs and SEPs), and on-going document management • On-going review and development of the system in line with business needs • Development and administrative management of the site s Action Tracking System • Co-ordinate the site s internal audit programme • Ensure EHS equipment is sourced in line with JM procedures Delivery Accurate and timely reporting of EHS, Safety and Quality information, data and statistics into internal site reporting systems, JM reporting systems and to external stakeholders (e.g. Environmental Agency, United Uitilies etc). Provision of EHS, Safety and Quality information and guidance to site personnel in order for them and their teams to comply with EHS policies, procedures and systems. People Effective comunication and colloboration to develop and maintain good working relations with site personnel, neighbours, external agencies and other interested parties: • Complete routine and frequent site safety tours identifying unsafe acts, conditions and situations that need addressing and reporting to local area personnel and or supervision to ensure they are corrected, and people understand area standards and compliance to site EHS, safety and quality requirements. • To carry out any other duties that are within the employee s skills and abilities whenever reasonably instructed. PERSON SPECIFICATION Qualifications/ Knowledge/ Experience EHS Qualification NEBOSH Certificate (or equivalent) Desirable Degree in subject related to science, engineering, environment, health or safety Desirable EHS experience working in high hazard or chemical manufacturing industry Essential Knowledge of EHS legislation including occupational health, environmental monitoring, permitting and waste management Desirable Knowledge and experience of working with integrated management systems and ISO 9001, 14001 & 45001. Desirable Further qualifications/training in occupational health monitoring or assessment e.g. Noise, Dust, HAVs etc. Desirable Personal Skills/ Competencies Strong interpersonal skills with the ability to confidently communicate and influence Essential Experience or relevant IT systems Lotus Notes, Enablon and SharePoint Desirable
Homeless Support Worker We are looking for a Homeless Support Worker to provide support to individuals to help them on their path to resolve their homelessness. You will be making a real difference in this role. Position : Homeless Support Worker Location: Milton Keynes Contract: Permanent Hours: 37.5 hours per week, which will include some evening/weekend work. Part-time or job-share applications will be considered. Salary: £26,000 to £28,500 per annum, depending on skills and experience, plus employer-matched pension contribution of up to 5% Benefits: Pension and 36 days holiday including Public Holidays. Closing date: 2nd April 2024 the role may be closed earlier if the right candidate is found. About the role: The Homeless Support Worker will be the initial point of contact for referrals and will work with guests and landlords (social and private rented) to find housing. You will facilitate moves into suitable housing to ensure the best possible outcome and provide ongoing support to ensure the tenancy is maintained. You will also provide ad hoc support to the Service Manager as a member of the support team. Key responsibilities will include: Be the first point of call for all homeless enquiries to the service, normally received by phone or email. This includes processing self-referrals, giving housing advice and signposting to other services. Work closely with all referral agents to ensure they are aware of our criteria and that referrals received are to standard. Facilitate a drop-in service for those who would like to be considered for our accommodation. Coordinate all referrals that come into the service, ensuring they are added to our in-house database. Keep accurate and up-to-date records of all enquiries and referrals for reporting purposes. Build and maintain positive relationships with external housing providers in the Social Housing and Private Rented Sector to source suitable housing solutions for our guests. Support guests to attend assessments or viewing of potential move-on opportunities. Undertake day to day procedures to ensure the smooth and safe operation of TBSMK in line with the charity s ethos, policies and direction of the Service Manager Ensure records are accurate and kept up to date in our in-house database system to evidence guest support and risk management plans. Provide staff absence cover as a member of the support team. This will involve an active role in helping guests with their support needs. Undertake ad hoc administrative tasks. About you: For the Homeless Support Worker position, you must have excellent communication skills, be well-organised, and have enhanced levels of skill and experience to provide effective support. It is not expected that the successful candidate will necessarily have experience/competency in all the areas highlighted. The Bus Shelter MK is committed to helping individuals develop professionally and personally, and your application is encouraged. The successful candidate will be required to undertake an Enhanced DBS check. To perform well in this role, you ll need: Experience working in the housing or homelessness sector. Experience working in a helpline, support, or service delivery role. Knowledge of the private rented sector and searching for/securing affordable accommodation. Knowledge or a good understanding of legislation, policy, and practice regarding homelessness. Knowledge of the welfare benefits system. Excellent communication (oral and written) and interpersonal skills. Confident and clear telephone manner. Ability to produce written reports, and complete paperwork or assessments on housing/homelessness-related matters for casework management. Good IT skills and computer literacy. A commitment to helping people affected by homelessness. About the organisation: The organisation is a small Milton Keynes based charity which provides a temporary home and extensive person-centric support to single people experiencing homelessness, with the aim of providing a sustainable, long-term solution. Originally based on a double-decker bus (hence the name), the charity now has a unique nine bedroom facility in Stantonbury, Milton Keynes and three move-on houses elsewhere in the city, providing a further twelve rooms. The level of ongoing support offered to guests is delivering long-term success and preventing the well-known revolving door of homelessness . The employer welcomes and encourages applications from people of all backgrounds. They do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other categories protected by law. You may also have experience in areas such as Homeless Recovery Worker, Peer Support, Resettlement Worker, Homelessness, Homeless Project Manager, Homeless Caseworker, Project Coordinator Homelessness, Resettlement Caseworker, Housing Support, etc. PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
Mar 29, 2024
Full time
Homeless Support Worker We are looking for a Homeless Support Worker to provide support to individuals to help them on their path to resolve their homelessness. You will be making a real difference in this role. Position : Homeless Support Worker Location: Milton Keynes Contract: Permanent Hours: 37.5 hours per week, which will include some evening/weekend work. Part-time or job-share applications will be considered. Salary: £26,000 to £28,500 per annum, depending on skills and experience, plus employer-matched pension contribution of up to 5% Benefits: Pension and 36 days holiday including Public Holidays. Closing date: 2nd April 2024 the role may be closed earlier if the right candidate is found. About the role: The Homeless Support Worker will be the initial point of contact for referrals and will work with guests and landlords (social and private rented) to find housing. You will facilitate moves into suitable housing to ensure the best possible outcome and provide ongoing support to ensure the tenancy is maintained. You will also provide ad hoc support to the Service Manager as a member of the support team. Key responsibilities will include: Be the first point of call for all homeless enquiries to the service, normally received by phone or email. This includes processing self-referrals, giving housing advice and signposting to other services. Work closely with all referral agents to ensure they are aware of our criteria and that referrals received are to standard. Facilitate a drop-in service for those who would like to be considered for our accommodation. Coordinate all referrals that come into the service, ensuring they are added to our in-house database. Keep accurate and up-to-date records of all enquiries and referrals for reporting purposes. Build and maintain positive relationships with external housing providers in the Social Housing and Private Rented Sector to source suitable housing solutions for our guests. Support guests to attend assessments or viewing of potential move-on opportunities. Undertake day to day procedures to ensure the smooth and safe operation of TBSMK in line with the charity s ethos, policies and direction of the Service Manager Ensure records are accurate and kept up to date in our in-house database system to evidence guest support and risk management plans. Provide staff absence cover as a member of the support team. This will involve an active role in helping guests with their support needs. Undertake ad hoc administrative tasks. About you: For the Homeless Support Worker position, you must have excellent communication skills, be well-organised, and have enhanced levels of skill and experience to provide effective support. It is not expected that the successful candidate will necessarily have experience/competency in all the areas highlighted. The Bus Shelter MK is committed to helping individuals develop professionally and personally, and your application is encouraged. The successful candidate will be required to undertake an Enhanced DBS check. To perform well in this role, you ll need: Experience working in the housing or homelessness sector. Experience working in a helpline, support, or service delivery role. Knowledge of the private rented sector and searching for/securing affordable accommodation. Knowledge or a good understanding of legislation, policy, and practice regarding homelessness. Knowledge of the welfare benefits system. Excellent communication (oral and written) and interpersonal skills. Confident and clear telephone manner. Ability to produce written reports, and complete paperwork or assessments on housing/homelessness-related matters for casework management. Good IT skills and computer literacy. A commitment to helping people affected by homelessness. About the organisation: The organisation is a small Milton Keynes based charity which provides a temporary home and extensive person-centric support to single people experiencing homelessness, with the aim of providing a sustainable, long-term solution. Originally based on a double-decker bus (hence the name), the charity now has a unique nine bedroom facility in Stantonbury, Milton Keynes and three move-on houses elsewhere in the city, providing a further twelve rooms. The level of ongoing support offered to guests is delivering long-term success and preventing the well-known revolving door of homelessness . The employer welcomes and encourages applications from people of all backgrounds. They do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other categories protected by law. You may also have experience in areas such as Homeless Recovery Worker, Peer Support, Resettlement Worker, Homelessness, Homeless Project Manager, Homeless Caseworker, Project Coordinator Homelessness, Resettlement Caseworker, Housing Support, etc. PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
Our prestigious client based on the outskirts of Thatcham are currently looking for an Executive Fundraiser who has a proven track record in managing and developing alumnae relations, to join the External Relations and Development department to cover an internal secondment. You will work closely with the Director of Development, your role will involve providing excellent communications, organising engaging events and maintaining a detailed database. This is an office-based role for an initial 12-month fixed term contract. The contract may be extended beyond 12 months dependant on the needs of the business. You will be committed to building relationships with stakeholders, demonstrating a professional approach to engaging and gaining support from our alumnae, current parents and pupils to enable the school's mission to inspire and empower pupils. MAIN DUTIES AND RESPONSIBILITIES: Manage and develop the multi-year plan of activity for alumnae and current parent engagement activity through events and communications in liaison with the Director of Development Lead on delivering key alumnae engagement activity such as reunions, professional networking, volunteering opportunities and careers-focused events. Deliver event coordination including: venues, catering, speakers, parking, invitations, budgeting, ticketing, registrations, and post event evaluation such as compiling reports and photos, as well as database follow up Create content on alumni relations activity in the form of articles, notices and other copy for social media (e.g. LinkedIn, Twitter and Facebook), the School's annual alumnae magazine Cloisters, termly e-news and other publications . To manage and provide interactive content for the alumni areas of the School's community website and main site web pages, including managing event bookings and updates to alumnae records. Lead and manage the transition of graduating students into the alumnae community around the annual graduation ceremony and to manage communication with new graduates. Increase the level of communication consents for alumnae of the School. Building and maintaining our communities on social media Fundraising BENEFITS: 25 days holiday + bank holidays, Generous pension scheme Free meals & refreshments Free onsite parking THE SUCCESSFUL EXECUTIVE FUNDRAISER WILL HAVE THE FOLLOWING RELEVANT SKILLS AND EXPERIENCE: Excellent verbal and written communication skills with the ability to influence, motivate and persuade internal and external stakeholders. Strong organisational skills and an eye for detail. Able to work well under pressure, capable of prioritising a busy and varied workload. Experience of successfully developing and implementing all aspects of marketing communications. This includes online marketing (websites, CMS, email campaigns, social media for business) as well as offline marketing (events, print and promotional materials). Proven ability to build and establish strong working relationships as a line manager. Numerical, analytical, and planning skills. Highly motivated and resilient with a positive, proactive, and flexible approach and a willingness to carry out a variety of tasks. A commitment to continuous professional development. Be self-motivated and able to work under your own autonomy or as part of a team. An interest in school life and willingness to get involved with the school community.
Mar 29, 2024
Contractor
Our prestigious client based on the outskirts of Thatcham are currently looking for an Executive Fundraiser who has a proven track record in managing and developing alumnae relations, to join the External Relations and Development department to cover an internal secondment. You will work closely with the Director of Development, your role will involve providing excellent communications, organising engaging events and maintaining a detailed database. This is an office-based role for an initial 12-month fixed term contract. The contract may be extended beyond 12 months dependant on the needs of the business. You will be committed to building relationships with stakeholders, demonstrating a professional approach to engaging and gaining support from our alumnae, current parents and pupils to enable the school's mission to inspire and empower pupils. MAIN DUTIES AND RESPONSIBILITIES: Manage and develop the multi-year plan of activity for alumnae and current parent engagement activity through events and communications in liaison with the Director of Development Lead on delivering key alumnae engagement activity such as reunions, professional networking, volunteering opportunities and careers-focused events. Deliver event coordination including: venues, catering, speakers, parking, invitations, budgeting, ticketing, registrations, and post event evaluation such as compiling reports and photos, as well as database follow up Create content on alumni relations activity in the form of articles, notices and other copy for social media (e.g. LinkedIn, Twitter and Facebook), the School's annual alumnae magazine Cloisters, termly e-news and other publications . To manage and provide interactive content for the alumni areas of the School's community website and main site web pages, including managing event bookings and updates to alumnae records. Lead and manage the transition of graduating students into the alumnae community around the annual graduation ceremony and to manage communication with new graduates. Increase the level of communication consents for alumnae of the School. Building and maintaining our communities on social media Fundraising BENEFITS: 25 days holiday + bank holidays, Generous pension scheme Free meals & refreshments Free onsite parking THE SUCCESSFUL EXECUTIVE FUNDRAISER WILL HAVE THE FOLLOWING RELEVANT SKILLS AND EXPERIENCE: Excellent verbal and written communication skills with the ability to influence, motivate and persuade internal and external stakeholders. Strong organisational skills and an eye for detail. Able to work well under pressure, capable of prioritising a busy and varied workload. Experience of successfully developing and implementing all aspects of marketing communications. This includes online marketing (websites, CMS, email campaigns, social media for business) as well as offline marketing (events, print and promotional materials). Proven ability to build and establish strong working relationships as a line manager. Numerical, analytical, and planning skills. Highly motivated and resilient with a positive, proactive, and flexible approach and a willingness to carry out a variety of tasks. A commitment to continuous professional development. Be self-motivated and able to work under your own autonomy or as part of a team. An interest in school life and willingness to get involved with the school community.
Fleet Services are Sandwell MBC's in-house fleet maintenance operation. Fleet Services provides fleet maintenance and repair for Sandwell MBC, other public bodies and private sector contracts. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. The successful candidate must hold a Full UK driving licence & a NVQ Level 2 or equivalent qualification. They must have a minimum 2 years experience of working in a busy office environment and experience of working in Service reception environment or Fleet Service. Knowledge and ability to use Microsoft office based packages (outlook, word, excel) Vehicle knowledge, Electric Vehicle, Diesel/Petrol vehicles, vehicle conversion knowledge Ability to work well with others at all levels Ability to work flexibly Ability to work on own initiative with organisational skills Customer focused skillset and approach Good clear communication skills with an approachable manner Duties will include To be responsible for the maintenance of an effective and customer focused service reception to include receiving and processing into the vehicle workshops all vehicles and items of plant requiring service, repair, inspection, testing and provide regular updates to customer/sections on asset availability. Responsible for maintaining and updating management information systems including Triscan, Fleetwave, Diamond licensing, Motor Insurance Database (MID) and Microsoft packages. To maintain vehicle birth filing system to meet legally required standard and disposal of commercially sensitive documents/data. To maintain and update all vehicle records both manual and computerised. To procure external hire vehicles as required using tenders and following financial regulations including the processing and resolution of damage disputes and any payment discrepancies. To be responsible for the internal hire fleet and ensure maximum utilisation of vehicles. To provide advice to customers on hired vehicles types, costs, availability and vehicle specifications. To order, receive and issue any goods required as instructed. To receive, process and file all Fleet Services supplier invoices for payment approval in line with the Council financial regulations to include the setup of new suppliers. To book and monitor the use of meeting room facilities. To be responsible for the issue of fuel tags for controlled fuel facilities and update computerised fuel system. Be responsible for stocking, cleaning and banking cash from the vending machine. To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices. To take all types of payment card/cash/cheque using CIVICA Icon in accordance with audit requirements. To co-ordinate accident damage reports and insurance claims in conjunction with Risk Management Section. To be responsible for the application and receipt of vehicle excise licences and update fleet database. To receive and distribute all incoming and outgoing mail both physical and electronic. To be responsible for the processing, distribution and completion of any and all fines relating to the council fleet including any public enquiries via social media, telephone or face to face regarding fleet vehicles. To receive and process bookings for MOTs, Pre-Purchase Vehicle Inspections, Cash sales, ad hoc vehicle inspections and any other relevant workshop bookings. To be responsible for customer liaison for vehicle breakdowns including the co-ordination of workshop attendance. To be responsible for the control of petty cash. Counter sales service to Taxi drivers and other customers including, creation of invoices for cash sales. To undertake basic vehicle checks of both internal and external fleet (inclement weather) To ensure compliance with tachograph regulations ensuring hired vehicles are in scope/out of scope as required To carry out general driving duties including delivering and collecting of all types of vehicles to and from contractor's premises. To fuel/refuel vehicles for customers as and when required (inclement weather). To provide instructions to drivers for vehicle familiarisation, operation of controls etc. To ensure that all correspondence relating to the work of the post holder is dealt with adequately and efficiently. To attend training courses that may be deemed necessary or desirable in the development of the individual or the efficiency of the service. To assist the designated Premise Manager in conducting statutory checks including weekly fire alarm testing, CCTV testing and recording the data. To cover the hours of 07:00 - 17:00 Monday to Friday on a rotating shift pattern and provide cover for annual leave as and when required to suit the business needs. To attend staff and other meetings and undertake such personal training and development as may be required. If you are interested in this role please apply online with a full upto date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Mar 29, 2024
Seasonal
Fleet Services are Sandwell MBC's in-house fleet maintenance operation. Fleet Services provides fleet maintenance and repair for Sandwell MBC, other public bodies and private sector contracts. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. The successful candidate must hold a Full UK driving licence & a NVQ Level 2 or equivalent qualification. They must have a minimum 2 years experience of working in a busy office environment and experience of working in Service reception environment or Fleet Service. Knowledge and ability to use Microsoft office based packages (outlook, word, excel) Vehicle knowledge, Electric Vehicle, Diesel/Petrol vehicles, vehicle conversion knowledge Ability to work well with others at all levels Ability to work flexibly Ability to work on own initiative with organisational skills Customer focused skillset and approach Good clear communication skills with an approachable manner Duties will include To be responsible for the maintenance of an effective and customer focused service reception to include receiving and processing into the vehicle workshops all vehicles and items of plant requiring service, repair, inspection, testing and provide regular updates to customer/sections on asset availability. Responsible for maintaining and updating management information systems including Triscan, Fleetwave, Diamond licensing, Motor Insurance Database (MID) and Microsoft packages. To maintain vehicle birth filing system to meet legally required standard and disposal of commercially sensitive documents/data. To maintain and update all vehicle records both manual and computerised. To procure external hire vehicles as required using tenders and following financial regulations including the processing and resolution of damage disputes and any payment discrepancies. To be responsible for the internal hire fleet and ensure maximum utilisation of vehicles. To provide advice to customers on hired vehicles types, costs, availability and vehicle specifications. To order, receive and issue any goods required as instructed. To receive, process and file all Fleet Services supplier invoices for payment approval in line with the Council financial regulations to include the setup of new suppliers. To book and monitor the use of meeting room facilities. To be responsible for the issue of fuel tags for controlled fuel facilities and update computerised fuel system. Be responsible for stocking, cleaning and banking cash from the vending machine. To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices. To take all types of payment card/cash/cheque using CIVICA Icon in accordance with audit requirements. To co-ordinate accident damage reports and insurance claims in conjunction with Risk Management Section. To be responsible for the application and receipt of vehicle excise licences and update fleet database. To receive and distribute all incoming and outgoing mail both physical and electronic. To be responsible for the processing, distribution and completion of any and all fines relating to the council fleet including any public enquiries via social media, telephone or face to face regarding fleet vehicles. To receive and process bookings for MOTs, Pre-Purchase Vehicle Inspections, Cash sales, ad hoc vehicle inspections and any other relevant workshop bookings. To be responsible for customer liaison for vehicle breakdowns including the co-ordination of workshop attendance. To be responsible for the control of petty cash. Counter sales service to Taxi drivers and other customers including, creation of invoices for cash sales. To undertake basic vehicle checks of both internal and external fleet (inclement weather) To ensure compliance with tachograph regulations ensuring hired vehicles are in scope/out of scope as required To carry out general driving duties including delivering and collecting of all types of vehicles to and from contractor's premises. To fuel/refuel vehicles for customers as and when required (inclement weather). To provide instructions to drivers for vehicle familiarisation, operation of controls etc. To ensure that all correspondence relating to the work of the post holder is dealt with adequately and efficiently. To attend training courses that may be deemed necessary or desirable in the development of the individual or the efficiency of the service. To assist the designated Premise Manager in conducting statutory checks including weekly fire alarm testing, CCTV testing and recording the data. To cover the hours of 07:00 - 17:00 Monday to Friday on a rotating shift pattern and provide cover for annual leave as and when required to suit the business needs. To attend staff and other meetings and undertake such personal training and development as may be required. If you are interested in this role please apply online with a full upto date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
When producing top quality British Beef, it starts with a keen eye for detail and a passion for livestock. Having had experience in calf rearing and developing an interest in quality, you will have the skills and knowledge to assist other farmers to advise and support them in maintaining and furthermore, improving their performance and productivity. One of the country's largest livestock integration businesses who supply high quality, sustainable British beef to the UK's leading supermarkets are looking to expand their Calf Rearing Support team to ensure that their farmers are getting even more support than ever before - a new team member is required in the South West of England. In this role you will be responsible for a region of farmers and ensuring that relationships are built and maintained whilst keeping the standards of the business in line with best practice. If you have skills in rearing cattle, great communication skills and a valid UK driving licence - do get in touch. A strong package is on offer to the candidate with the required skills for the role. Want to learn more? For more information and an informal confidential discussion please call Jadine Huxtable on: / or e-mail your CV (in word format) and covering letter to , thank you. De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Mar 29, 2024
Full time
When producing top quality British Beef, it starts with a keen eye for detail and a passion for livestock. Having had experience in calf rearing and developing an interest in quality, you will have the skills and knowledge to assist other farmers to advise and support them in maintaining and furthermore, improving their performance and productivity. One of the country's largest livestock integration businesses who supply high quality, sustainable British beef to the UK's leading supermarkets are looking to expand their Calf Rearing Support team to ensure that their farmers are getting even more support than ever before - a new team member is required in the South West of England. In this role you will be responsible for a region of farmers and ensuring that relationships are built and maintained whilst keeping the standards of the business in line with best practice. If you have skills in rearing cattle, great communication skills and a valid UK driving licence - do get in touch. A strong package is on offer to the candidate with the required skills for the role. Want to learn more? For more information and an informal confidential discussion please call Jadine Huxtable on: / or e-mail your CV (in word format) and covering letter to , thank you. De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
This busy and varied role will entail being the right-hand person to a dynamic and wonderful EA/Office Manager with additional support to HR and Marketing and being an integral part of the support team. This is a wonderful opportunity to grow the role and make it your own. This role is office based with free parking onsite. Meeting and greeting visitors, organising and preparing meeting rooms for the client suite Organising and ordering office supplies Supporting with events, venue, logistics etc Providing PA support alongside the EA to CEO which will include reports, presentations and managing diaries. Supporting with executive administration support duties Supporting other areas of the business such as HR and Marketing Managing the database Assisting with filing, paperwork and general office duties as required. Involvement and autonomy for own projects This role is ideal for an all-rounder who has experience working in a corporate environment. Strong administration skills, attention to detail and good knowledge of Microsoft Packages. You will enjoy the client facing side as well as the administration. Katie Bard is acting as an agency and is an equal opportunities employer.
Mar 29, 2024
Full time
This busy and varied role will entail being the right-hand person to a dynamic and wonderful EA/Office Manager with additional support to HR and Marketing and being an integral part of the support team. This is a wonderful opportunity to grow the role and make it your own. This role is office based with free parking onsite. Meeting and greeting visitors, organising and preparing meeting rooms for the client suite Organising and ordering office supplies Supporting with events, venue, logistics etc Providing PA support alongside the EA to CEO which will include reports, presentations and managing diaries. Supporting with executive administration support duties Supporting other areas of the business such as HR and Marketing Managing the database Assisting with filing, paperwork and general office duties as required. Involvement and autonomy for own projects This role is ideal for an all-rounder who has experience working in a corporate environment. Strong administration skills, attention to detail and good knowledge of Microsoft Packages. You will enjoy the client facing side as well as the administration. Katie Bard is acting as an agency and is an equal opportunities employer.
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you looking to work for a great company, nice working environment, with lots of opportunities and good benefits? Then we may have something for you. We are looking for a Customer Service Coordinator to work within pension department. This is a busy role and requires someone who has a strong customer service focus, clear communication skills, highly organised and experience within an admin based role. Working schedule: Monday - Friday 9am - 5pm Salary: 22,000- 26,000 Role: Helping customers with complaints and any enquiries. Entering the details onto the CRM system. Assisting Team Leaders and Managers with any additional tasks. Ensure that data held on the central database is up to date. Experience: Excellent customer service skills. Previous experience in finance, pensions or strong administrator Good Excel skills Excellent verbal and written communication skills Team player who can also work well independently. Benefits: Private Medical Insurance Life assurance Cycle to work scheme 20 day holidays going up with service Pension Contribution If this role sounds like an opportunity you would enjoy, apply today. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 29, 2024
Full time
Are you looking to work for a great company, nice working environment, with lots of opportunities and good benefits? Then we may have something for you. We are looking for a Customer Service Coordinator to work within pension department. This is a busy role and requires someone who has a strong customer service focus, clear communication skills, highly organised and experience within an admin based role. Working schedule: Monday - Friday 9am - 5pm Salary: 22,000- 26,000 Role: Helping customers with complaints and any enquiries. Entering the details onto the CRM system. Assisting Team Leaders and Managers with any additional tasks. Ensure that data held on the central database is up to date. Experience: Excellent customer service skills. Previous experience in finance, pensions or strong administrator Good Excel skills Excellent verbal and written communication skills Team player who can also work well independently. Benefits: Private Medical Insurance Life assurance Cycle to work scheme 20 day holidays going up with service Pension Contribution If this role sounds like an opportunity you would enjoy, apply today. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Your new company Our client is a prestigious employer of choice in the Cambridgeshire area and world renowned in their sector. Working on an industry-leading project, this role as a data Entry Administrator is being created to support the Programme and project manager to support the delivery of this particular project. Your new role Working within the project team in their office in Cambridge, tasks and responsibilities will include entering data into databases, spreadsheets, or other digital systems. This includes text, numbers, and other relevant information verifying data to ensure the accuracy of what is being entered, cleansing data including correcting errors, inconsistencies, or duplicate entries in the data, maintaining data by keeping databases and records up to date by adding new data and making necessary changes to existing data, record keeping: organising and maintaining physical or digital records, files, and documents, data retrieval: responding to requests for specific data or information by searching and retrieving it from the database, reporting: generating reports and summaries based on the collected data, which may be used by management or other departments for decision-making, collaboration with data analysts or other specialist and any other administration tasks to support the smooth running of the project. What you'll need to succeed We are looking for a candidate who has experience in working with data and who can work in a methodical, logical and accurate manner. You should ideally have previous experience in a similar role but this is not essential. You should be organised, have strong attention to detail and be process driven with a motivated work ethic. You should enjoy being part of a team and take pride in your work. What you'll get in return This is a full-time role working on site in our clients Cambridge office. Working hours are flexible Monday to Friday 9-5 or 8-4pm and we ideally need the role to be office-based 5 days per week so you can be with the project team. There is free on-site parking and a competitive hourly rate. We are looking for someone to start asap (ideally after Christmas) and it is expected the role will last circa 3 months. What you need to do now This is a really exciting opportunity to work for an amazing organisation on an interesting temporary role. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 29, 2024
Seasonal
Your new company Our client is a prestigious employer of choice in the Cambridgeshire area and world renowned in their sector. Working on an industry-leading project, this role as a data Entry Administrator is being created to support the Programme and project manager to support the delivery of this particular project. Your new role Working within the project team in their office in Cambridge, tasks and responsibilities will include entering data into databases, spreadsheets, or other digital systems. This includes text, numbers, and other relevant information verifying data to ensure the accuracy of what is being entered, cleansing data including correcting errors, inconsistencies, or duplicate entries in the data, maintaining data by keeping databases and records up to date by adding new data and making necessary changes to existing data, record keeping: organising and maintaining physical or digital records, files, and documents, data retrieval: responding to requests for specific data or information by searching and retrieving it from the database, reporting: generating reports and summaries based on the collected data, which may be used by management or other departments for decision-making, collaboration with data analysts or other specialist and any other administration tasks to support the smooth running of the project. What you'll need to succeed We are looking for a candidate who has experience in working with data and who can work in a methodical, logical and accurate manner. You should ideally have previous experience in a similar role but this is not essential. You should be organised, have strong attention to detail and be process driven with a motivated work ethic. You should enjoy being part of a team and take pride in your work. What you'll get in return This is a full-time role working on site in our clients Cambridge office. Working hours are flexible Monday to Friday 9-5 or 8-4pm and we ideally need the role to be office-based 5 days per week so you can be with the project team. There is free on-site parking and a competitive hourly rate. We are looking for someone to start asap (ideally after Christmas) and it is expected the role will last circa 3 months. What you need to do now This is a really exciting opportunity to work for an amazing organisation on an interesting temporary role. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Receptionist Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then this is the job for you! Position: Receptionist Location: Oxford Hours: Part-time, 4 hours per day, 20 hours per week. Monday to Friday: 12:30 to 16:30 Salary: £21,589.36 to £23,250.35 per annum pro rata (actual part-time salary £11,669.92 to £12,567.75) Contract: Permanent Closing Date: 1 April 2024 Interview Date: Tuesday 9 April 2024 The Role The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interactions and telephone communications. Collaborating closely with the Facilities Manager and job share partner, the role involves efficiently handling queries, managing the reception email account, and coordinating visitor bookings and parking logistics. Responsibilities also include: Overseeing incoming/outgoing mail Facilitating large-scale mailings via the Royal Mail online system Managing publications on behalf of the Communications team Monitoring, and replenishing stationery supplies Producing access cards for new team members and contractors Additionally, the Receptionist provides support to the Facilities Manager in handling the café coffee machine and food ordering as needed. The role requires availability for full-time coverage during annual leave and absences of the other job share post holder to ensure the continuous smooth operation of the reception area. Please be aware that you are required to provide coverage from 8:15 to 16:30 during annual leave and in the absence of the other job share post holder as outlined in the job description. About You You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins out work. However, all staff do have a desire to make a difference. We are seeking an individual who embodies friendliness, approachability, courtesy, and helpfulness, coupled with exceptional communication skills, both written and verbal. The ideal candidate thrives on taking initiative, possesses a flexible work approach, excels at multitasking, and adeptly prioritises tasks. Proficiency in Microsoft Word, Excel, and Outlook is a must, with a willingness to embrace new technologies and learn database management. While being a supportive member of our team is essential, we also value the ability to work independently with confidence. Additionally, candidates should be open to considering training as a First Aider/Fire Marshal, contributing to the resilience of the Church House community. If you're ready to bring your skills and enthusiasm to our vibrant team, we'd love to hear from you. Benefits and rewards: 25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days. In addition to the statutory UK public holidays, the Diocese offers three privilege days. Free parking and subsidised on-site café Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution) Electric car and cycle-to-work salary sacrifice schemes Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous sick pay provision Access to low-interest financial services from Churches Mutual Credit Union including loans. An attractive modern working environment The Organisation The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches. We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese. You may also have experience in areas such as Admin, Administrator, Administration, Project Admin, Project Administrator, Project Administration, Project Officer, Project Coordinator, Admin Coordinator, Administration Coordinator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 29, 2024
Full time
Receptionist Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then this is the job for you! Position: Receptionist Location: Oxford Hours: Part-time, 4 hours per day, 20 hours per week. Monday to Friday: 12:30 to 16:30 Salary: £21,589.36 to £23,250.35 per annum pro rata (actual part-time salary £11,669.92 to £12,567.75) Contract: Permanent Closing Date: 1 April 2024 Interview Date: Tuesday 9 April 2024 The Role The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interactions and telephone communications. Collaborating closely with the Facilities Manager and job share partner, the role involves efficiently handling queries, managing the reception email account, and coordinating visitor bookings and parking logistics. Responsibilities also include: Overseeing incoming/outgoing mail Facilitating large-scale mailings via the Royal Mail online system Managing publications on behalf of the Communications team Monitoring, and replenishing stationery supplies Producing access cards for new team members and contractors Additionally, the Receptionist provides support to the Facilities Manager in handling the café coffee machine and food ordering as needed. The role requires availability for full-time coverage during annual leave and absences of the other job share post holder to ensure the continuous smooth operation of the reception area. Please be aware that you are required to provide coverage from 8:15 to 16:30 during annual leave and in the absence of the other job share post holder as outlined in the job description. About You You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins out work. However, all staff do have a desire to make a difference. We are seeking an individual who embodies friendliness, approachability, courtesy, and helpfulness, coupled with exceptional communication skills, both written and verbal. The ideal candidate thrives on taking initiative, possesses a flexible work approach, excels at multitasking, and adeptly prioritises tasks. Proficiency in Microsoft Word, Excel, and Outlook is a must, with a willingness to embrace new technologies and learn database management. While being a supportive member of our team is essential, we also value the ability to work independently with confidence. Additionally, candidates should be open to considering training as a First Aider/Fire Marshal, contributing to the resilience of the Church House community. If you're ready to bring your skills and enthusiasm to our vibrant team, we'd love to hear from you. Benefits and rewards: 25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days. In addition to the statutory UK public holidays, the Diocese offers three privilege days. Free parking and subsidised on-site café Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution) Electric car and cycle-to-work salary sacrifice schemes Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous sick pay provision Access to low-interest financial services from Churches Mutual Credit Union including loans. An attractive modern working environment The Organisation The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches. We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese. You may also have experience in areas such as Admin, Administrator, Administration, Project Admin, Project Administrator, Project Administration, Project Officer, Project Coordinator, Admin Coordinator, Administration Coordinator. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
Mar 29, 2024
Seasonal
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
Mar 29, 2024
Full time
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
Job Introduction Part Time / Flexible Working Considered Remote Applicants Considered Do you want to help build a brighter future for communities and individuals in Hammersmith & Fulham doing a highly rewarding job. Turning Point's drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change. At Turning Point, we are recognised leaders in provision of service for people with substance use and mental health problems. By providing the right support at the right time and making sure that people can find all the help they need through a single point of contact, we have grown into one of the largest providers of substance use services in England. We are looking for a talented Practitioner Psychologist to ensure the high quality development and provision of psychologically informed interventions within our Drug & Alcohol Wellbeing Services in Hammersmith & Fulham and bring a psychologically informed perspective to multiagency working. Role Responsibility You will use your expertise to offer psychological assessment and formulation and build on a range of evidence-based psychological treatment approaches to support the recovery journey of people experiencing substance use and/or mental health difficulties. In addition to offering psychological therapy to a small caseload of service users with complex needs, you will be expected to consult with colleagues on psychological aspects of treatment and ensure the offer of a psychological perspective within the multi-disciplinary team. Line managing staff such as Advanced Practitioners, Group Leads, Assistant Psychologists, providing clinical supervision for Assistant Psychologists and practice supervision to staff offering psychosocial interventions will be a vital part of your role. In addition to these responsibilities, you will be expected to lead on the development of integrated care pathways with primary mental health partner agencies. Beyond the operational level, you will oversee the use of outcome measures for psychosocial interventions and lead on the management of databases, audit and evaluation related to psychosocial and psychological provision. You will explore ways to continuously improve our services by participating in national psychosocial service development in response to needs analysis, supporting the development and governance of psychosocial and psychological interventions and training and coaching in psychosocial and psychological approaches for local Turning Point staff and external partner agencies. You will be invited to work with our national team of Clinical, Counselling and Forensic Psychologists to lead selected national psychology team work streams. The Ideal Candidate Along with current registration through the Health and Social Professions Council (HCPC) as a Clinical, Counselling or Forensic Psychologist, you will need a doctorate in your professional specialism and proven ability to deliver psychological services. You will have experience of providing, practice managerial or clinical supervision and of offering psychological therapies to people with mental health and/or substance use difficulties. Excellent communication skills, knowledge of IT systems, passion, energy and enthusiasm to be an advocate for change and support staff teams through change, to be person centred in your approach to colleagues and people we support and to add to the delivery of positive outcomes, will all contribute to you becoming a vital member of our clinical team. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Highly Specialist Practitioner Psychologist.pdf Apply
Mar 29, 2024
Full time
Job Introduction Part Time / Flexible Working Considered Remote Applicants Considered Do you want to help build a brighter future for communities and individuals in Hammersmith & Fulham doing a highly rewarding job. Turning Point's drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change. At Turning Point, we are recognised leaders in provision of service for people with substance use and mental health problems. By providing the right support at the right time and making sure that people can find all the help they need through a single point of contact, we have grown into one of the largest providers of substance use services in England. We are looking for a talented Practitioner Psychologist to ensure the high quality development and provision of psychologically informed interventions within our Drug & Alcohol Wellbeing Services in Hammersmith & Fulham and bring a psychologically informed perspective to multiagency working. Role Responsibility You will use your expertise to offer psychological assessment and formulation and build on a range of evidence-based psychological treatment approaches to support the recovery journey of people experiencing substance use and/or mental health difficulties. In addition to offering psychological therapy to a small caseload of service users with complex needs, you will be expected to consult with colleagues on psychological aspects of treatment and ensure the offer of a psychological perspective within the multi-disciplinary team. Line managing staff such as Advanced Practitioners, Group Leads, Assistant Psychologists, providing clinical supervision for Assistant Psychologists and practice supervision to staff offering psychosocial interventions will be a vital part of your role. In addition to these responsibilities, you will be expected to lead on the development of integrated care pathways with primary mental health partner agencies. Beyond the operational level, you will oversee the use of outcome measures for psychosocial interventions and lead on the management of databases, audit and evaluation related to psychosocial and psychological provision. You will explore ways to continuously improve our services by participating in national psychosocial service development in response to needs analysis, supporting the development and governance of psychosocial and psychological interventions and training and coaching in psychosocial and psychological approaches for local Turning Point staff and external partner agencies. You will be invited to work with our national team of Clinical, Counselling and Forensic Psychologists to lead selected national psychology team work streams. The Ideal Candidate Along with current registration through the Health and Social Professions Council (HCPC) as a Clinical, Counselling or Forensic Psychologist, you will need a doctorate in your professional specialism and proven ability to deliver psychological services. You will have experience of providing, practice managerial or clinical supervision and of offering psychological therapies to people with mental health and/or substance use difficulties. Excellent communication skills, knowledge of IT systems, passion, energy and enthusiasm to be an advocate for change and support staff teams through change, to be person centred in your approach to colleagues and people we support and to add to the delivery of positive outcomes, will all contribute to you becoming a vital member of our clinical team. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Highly Specialist Practitioner Psychologist.pdf Apply
DOORS Database ManagerBirmingham - Hybrid Working (2 days onsite)£40,000 - £50,000 + 20% Bonus + Up to 12% Pension contribution + Benefits Package + Holiday This is an excellent opportunity for Database Manager who is an expert in IBM DOORS to join a business at an exciting time of growth in a role offering autonomy and an extensive benefits package.This company is at the heart of the British transport network and are considered as a huge part within the UK's expansion plans. As the company continue to grow, they are looking to bring on a DOORS Database Manager to keep up with the high demand.In this varied role you will be responsible for managing the servers of the company, while assisting many users to ensure a seamless process. You will be required to train staff members to help improve the overall knowledge of DOORS within the business and have extensive knowledge with scripting.The ideal candidate will have experience with database management, IBM DOORS and be able to train internal and external staff. You will also have a strong understanding of scripting with languages such as PowerShell and other related languages. On top of dealing with a large number of users on the database you will work closely with the IT department to minimise the chance of security breaches.This is a fantastic opportunity to join a business that offers hybrid working and a great benefits package. It will allow you to take ownership of your department and manage the database, utilising your DOORS knowledge. The Role: Database Management Scripting Languages (PowerShell etc.) IBM DOORS User management The Person: A proven track record working with large scale Databases Strong knowledge of all aspects when using IBM DOORS The ability to train others Experience with user management and dealing with external communications Reference Number: BBBH218768
Mar 29, 2024
Full time
DOORS Database ManagerBirmingham - Hybrid Working (2 days onsite)£40,000 - £50,000 + 20% Bonus + Up to 12% Pension contribution + Benefits Package + Holiday This is an excellent opportunity for Database Manager who is an expert in IBM DOORS to join a business at an exciting time of growth in a role offering autonomy and an extensive benefits package.This company is at the heart of the British transport network and are considered as a huge part within the UK's expansion plans. As the company continue to grow, they are looking to bring on a DOORS Database Manager to keep up with the high demand.In this varied role you will be responsible for managing the servers of the company, while assisting many users to ensure a seamless process. You will be required to train staff members to help improve the overall knowledge of DOORS within the business and have extensive knowledge with scripting.The ideal candidate will have experience with database management, IBM DOORS and be able to train internal and external staff. You will also have a strong understanding of scripting with languages such as PowerShell and other related languages. On top of dealing with a large number of users on the database you will work closely with the IT department to minimise the chance of security breaches.This is a fantastic opportunity to join a business that offers hybrid working and a great benefits package. It will allow you to take ownership of your department and manage the database, utilising your DOORS knowledge. The Role: Database Management Scripting Languages (PowerShell etc.) IBM DOORS User management The Person: A proven track record working with large scale Databases Strong knowledge of all aspects when using IBM DOORS The ability to train others Experience with user management and dealing with external communications Reference Number: BBBH218768