Latcom Plc

Worcester, Worcestershire
Latcom Plc

Job Responsibilities

  • Lead, support and develop teams of 10 first line and second line support analysts to ensure service desk queries are resolved efficiently and effectively.
  • Ensure end user services are delivered in line with defined Operating Level Agreements (OLAs) and Service Level Agreements (SLAs).
  • Drive the implementation of ongoing end user computing initiatives, allowing colleagues to embrace new technology.
  • Responsible for the management and control of all IT assets and ensuring a list of assigned equipment is maintained.
  • To assist and support the IT Director with various IT projects as required to ensure that all IT services are delivered efficiently across the firm.

Skills Required

  • Previous experience of managing a team in a support function, with at least 7 years technical background
  • Knowledge of a service management framework (eg ITIL) with previous experience of Service Management
  • Experienced at managing budgets, working with vendors, and bringing a commercial focus to service delivery decisions.
  • Technical knowledge – Win 10, O365, AD/GPO, Exchange 16, Windows Server
Job Overview
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