1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 29, 2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We're recruiting for a Service Desk Analysts (15 hours per week, mornings) to join a client of ours based in Newcastle City Centre. This role is a mixture of working from home (equipment provided) and on campus shifts, training will also be based on campus therefore you MUST live in the North East. 1 x 15 hours per week role Shift Pattern: Mornings - Monday - Friday: 9am - 12pm Pay rate: 12.26 + holiday pay. Contract: 6 months + Start date: ASAP Key Skills/ Experience: Excellent telephone manner and customer service skills Clear communication skills Knowledgeable in IT (ideally with background in helpdesk/support) Previous customer service roles (inbound/outbound) Previous roles within the IT field General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: Providing professional support via a range of channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. Resolving enquiries at initial point of contact including areas relating to: o information about services o standard software applications, operating systems, and hardware o email, computer username and password problems and advice o wireless connectivity, telephone and voice mail usage Ensuring the resolution of more complex enquiries by: o escalation to second line support teams o informing the Service Desk Supervisors of problems such as emerging trends or o potential major incidents o keeping the customer informed throughout the resolution process Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions Benefits of working for this client: Easily accessible location / Hybrid model of working 43 days holiday per year (post 12 weeks in contract) Attractive pay rate and enhanced rates on bank holidays To apply please attach your CV to this advert and one of the Blue Arrow team will be in touch. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Mar 26, 2024
Seasonal
We're recruiting for a Service Desk Analysts (15 hours per week, mornings) to join a client of ours based in Newcastle City Centre. This role is a mixture of working from home (equipment provided) and on campus shifts, training will also be based on campus therefore you MUST live in the North East. 1 x 15 hours per week role Shift Pattern: Mornings - Monday - Friday: 9am - 12pm Pay rate: 12.26 + holiday pay. Contract: 6 months + Start date: ASAP Key Skills/ Experience: Excellent telephone manner and customer service skills Clear communication skills Knowledgeable in IT (ideally with background in helpdesk/support) Previous customer service roles (inbound/outbound) Previous roles within the IT field General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support. Your main duties will include: Providing professional support via a range of channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. Resolving enquiries at initial point of contact including areas relating to: o information about services o standard software applications, operating systems, and hardware o email, computer username and password problems and advice o wireless connectivity, telephone and voice mail usage Ensuring the resolution of more complex enquiries by: o escalation to second line support teams o informing the Service Desk Supervisors of problems such as emerging trends or o potential major incidents o keeping the customer informed throughout the resolution process Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions Benefits of working for this client: Easily accessible location / Hybrid model of working 43 days holiday per year (post 12 weeks in contract) Attractive pay rate and enhanced rates on bank holidays To apply please attach your CV to this advert and one of the Blue Arrow team will be in touch. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team Leader Glasgow / Travel Throughout the UK as Required £25,000 - £30,000 per annum Benefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service Manager Hours: 37.5 (9 30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, Fun Product / Service: Subscription data platform with business intelligence to bid for public sector contracts Your Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content + Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements + Training staff in products, and policies and processes + Maintaining documentation of processes established for the department + Identifying opportunities for operational improvements + Maintaining a high level and up to date knowledge of products and solutions offered by the company + Sales support through participation in demonstrations + Sales support through SLA reporting and participation in customer SLA and KPI reviews + Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree + 3-5 years of experience in a related area as an individual contributor + Thorough knowledge of department processes and business process engineering + Excellent written and verbal communication skills + Strong administrative, organisation and computer skills + Ability to prioritise and handle multiple tasks + A team orientation + Strong presentation skills + Willingness to travel + Ability to plan and direct activities under limited management supervision + Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary + Opportunity for career progression + Contributory pension scheme + Private Health Insurance scheme + Flexible working with home-based working Your Background / Previous Roles May Include: Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 26, 2024
Full time
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team Leader Glasgow / Travel Throughout the UK as Required £25,000 - £30,000 per annum Benefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service Manager Hours: 37.5 (9 30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, Fun Product / Service: Subscription data platform with business intelligence to bid for public sector contracts Your Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content + Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements + Training staff in products, and policies and processes + Maintaining documentation of processes established for the department + Identifying opportunities for operational improvements + Maintaining a high level and up to date knowledge of products and solutions offered by the company + Sales support through participation in demonstrations + Sales support through SLA reporting and participation in customer SLA and KPI reviews + Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree + 3-5 years of experience in a related area as an individual contributor + Thorough knowledge of department processes and business process engineering + Excellent written and verbal communication skills + Strong administrative, organisation and computer skills + Ability to prioritise and handle multiple tasks + A team orientation + Strong presentation skills + Willingness to travel + Ability to plan and direct activities under limited management supervision + Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary + Opportunity for career progression + Contributory pension scheme + Private Health Insurance scheme + Flexible working with home-based working Your Background / Previous Roles May Include: Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Mar 26, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Kennedys is looking for a Risk & Compliance Analyst to join our Risk & Compliance team who provide expert information, advice and guidance to the Firm on professional responsibility, risk and compliance issues. Team Kennedys Risk & Compliance team handles a wide range of partnership and risk and compliance issues for the firm and acts as an in-house legal department assisting with regulatory and professional conduct enquiries. Key responsibilities Review and resolve escalated conflicts of interest. Provide advice and assistance to the firm in relation to conflict of interest issues. Assist with general internal queries relating to conflict of interest policies and procedures. Assisting workshops and engaging with fee earners, ensuring buy in and support for new policies and procedures. Assisting with the testing and launch of Intapp to the business First line support for the Intapp product suite, resolving post go live queries and transition into BAU. Supporting internal teams with new requirements and enhancements, providing advice and solution options based on Intapp best practices for development. Work independently with users and under direction of project managers. Assist with NBI risk queries from the firm that are allocated by the Helpdesk and comply with the firm's SLA's Assist with the triage of potential AML issues and alerts escalated through the Helpdesk; ensuring the relevant information has been obtained from the requestor prior to escalating to the subject specific experts within the risk and compliance team. Required experience Previous experience with Intapp in a professional services environment Excellent communication skills both written and verbal Proven organisational skills with a proactive attitude Proven ability to deal with confidential matters with discretion A good working knowledge of Microsoft Word and Excel Excellent attention to detail. Please let us know if you require any reasonable adjustments or additional support in order to submit your application to Kennedys. where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
Mar 25, 2024
Full time
Kennedys is looking for a Risk & Compliance Analyst to join our Risk & Compliance team who provide expert information, advice and guidance to the Firm on professional responsibility, risk and compliance issues. Team Kennedys Risk & Compliance team handles a wide range of partnership and risk and compliance issues for the firm and acts as an in-house legal department assisting with regulatory and professional conduct enquiries. Key responsibilities Review and resolve escalated conflicts of interest. Provide advice and assistance to the firm in relation to conflict of interest issues. Assist with general internal queries relating to conflict of interest policies and procedures. Assisting workshops and engaging with fee earners, ensuring buy in and support for new policies and procedures. Assisting with the testing and launch of Intapp to the business First line support for the Intapp product suite, resolving post go live queries and transition into BAU. Supporting internal teams with new requirements and enhancements, providing advice and solution options based on Intapp best practices for development. Work independently with users and under direction of project managers. Assist with NBI risk queries from the firm that are allocated by the Helpdesk and comply with the firm's SLA's Assist with the triage of potential AML issues and alerts escalated through the Helpdesk; ensuring the relevant information has been obtained from the requestor prior to escalating to the subject specific experts within the risk and compliance team. Required experience Previous experience with Intapp in a professional services environment Excellent communication skills both written and verbal Proven organisational skills with a proactive attitude Proven ability to deal with confidential matters with discretion A good working knowledge of Microsoft Word and Excel Excellent attention to detail. Please let us know if you require any reasonable adjustments or additional support in order to submit your application to Kennedys. where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C . Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 24, 2024
Full time
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C . Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Contract Helpdesk Support Analyst £125 - £175 per day Outside IR35 3 months Taunton We are looking for a Helpdesk Support Analyst to join our client's award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to 1 st and 2 nd line support engineers.Your primary duty will be working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. Key responsibilities: Provide IT services for multiple levels of clients 1 st line support and if experienced progressing to 2 nd line support Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM Desirable skills or exposure: Logging and dealing with IT Support queries Working knowledge of supporting virtualization technologies TCP/IP, DNS, DHCP, VPN, & VLAN Microsoft Active Directory What's on offer: £125 - £175 per day Outside IR35 3 month contract Hybrid work options
Mar 20, 2024
Full time
Contract Helpdesk Support Analyst £125 - £175 per day Outside IR35 3 months Taunton We are looking for a Helpdesk Support Analyst to join our client's award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to 1 st and 2 nd line support engineers.Your primary duty will be working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. Key responsibilities: Provide IT services for multiple levels of clients 1 st line support and if experienced progressing to 2 nd line support Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM Desirable skills or exposure: Logging and dealing with IT Support queries Working knowledge of supporting virtualization technologies TCP/IP, DNS, DHCP, VPN, & VLAN Microsoft Active Directory What's on offer: £125 - £175 per day Outside IR35 3 month contract Hybrid work options
Datawarehousing Specialist (Developer) - Contract
A Data Warehousing (DW) Developer to develop and maintain impactful business intelligence solutions.
As a Data Warehousing (DW) Developer, you will collaborate with senior members of the team to develop and maintain impactful business intelligence solutions.
Role to include, but not limited to:
The Data Warehousing (DW) Developer will be responsible for assisting in the design, development, testing, and deployment of reports and dashboards to support data-driven decision-making across the organisation.
Key Responsibilities:
• Data Warehousing Development: Collaborate with senior developers to design, develop, and maintain reports, dashboards, and visualizations that effectively communicate complex data insights.
• Data Analysis: Work closely with business stakeholders to understand their reporting requirements and translate them into effective data models and visualizations.
• Data Integration: Assist in integrating data from various sources into DW using appropriate Extract, Transfer and Load (ETL) processes, ensuring data quality and integrity.
• Report Optimization: Optimize existing reports and dashboards for improved performance, usability, and user experience.
• Testing and Troubleshooting: Conduct thorough testing of DW solutions to identify and resolve any issues or bugs, ensuring accuracy and reliability of the data.
• Documentation: Document data models, report specifications, and development processes to ensure clear communication and knowledge sharing within the team.
• Collaboration: Collaborate with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and ensure successful project outcomes.
• Continuous Learning: Stay up to date with the latest trends and best practices in DW development and business intelligence to enhance technical skills and contribute to ongoing process improvement.
To qualify for the role, you will have:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferably with working experience and knowledge of IT, Manufacturing industries, regulations and environment.
• Strong understanding of data modelling concepts and experience working with relational databases.
• Proficiency in Data Warehousing tools, including building reports, creating dashboards, and implementing data visualizations.
• Advanced knowledge of SQL for data retrieval and manipulation.
• Familiarity with ETL processes and data integration techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
• Self-motivated and eager to learn, with a passion for data analysis and visualization.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks simultaneously
Key Technologies:
• Exposure to Industry standard Business Intelligence tools such as Power BI, Tableau or QlikView.
• Knowledge of data warehousing concepts and dimensional modelling.
• Familiarity with programming languages such as Python or R.
• Understanding of data security and governance practices.
• Certification in Data Warehousing and related technologies is a plus.
Key Stakeholders
• SSTL IT Leadership team
• IT Security
• IT Infrastructure
• IT Helpdesk
• IT Service Delivery
• Finance
• Project Controls
• Manufacturing & Operations
• Other Functional areas of the SSTL business
Location
Prides itself on being a super flexible company. The role is based in our Head Office in Guildford, but we fully support hybrid working and a range of flexible working options.
Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Aug 24, 2023
Datawarehousing Specialist (Developer) - Contract
A Data Warehousing (DW) Developer to develop and maintain impactful business intelligence solutions.
As a Data Warehousing (DW) Developer, you will collaborate with senior members of the team to develop and maintain impactful business intelligence solutions.
Role to include, but not limited to:
The Data Warehousing (DW) Developer will be responsible for assisting in the design, development, testing, and deployment of reports and dashboards to support data-driven decision-making across the organisation.
Key Responsibilities:
• Data Warehousing Development: Collaborate with senior developers to design, develop, and maintain reports, dashboards, and visualizations that effectively communicate complex data insights.
• Data Analysis: Work closely with business stakeholders to understand their reporting requirements and translate them into effective data models and visualizations.
• Data Integration: Assist in integrating data from various sources into DW using appropriate Extract, Transfer and Load (ETL) processes, ensuring data quality and integrity.
• Report Optimization: Optimize existing reports and dashboards for improved performance, usability, and user experience.
• Testing and Troubleshooting: Conduct thorough testing of DW solutions to identify and resolve any issues or bugs, ensuring accuracy and reliability of the data.
• Documentation: Document data models, report specifications, and development processes to ensure clear communication and knowledge sharing within the team.
• Collaboration: Collaborate with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and ensure successful project outcomes.
• Continuous Learning: Stay up to date with the latest trends and best practices in DW development and business intelligence to enhance technical skills and contribute to ongoing process improvement.
To qualify for the role, you will have:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferably with working experience and knowledge of IT, Manufacturing industries, regulations and environment.
• Strong understanding of data modelling concepts and experience working with relational databases.
• Proficiency in Data Warehousing tools, including building reports, creating dashboards, and implementing data visualizations.
• Advanced knowledge of SQL for data retrieval and manipulation.
• Familiarity with ETL processes and data integration techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
• Self-motivated and eager to learn, with a passion for data analysis and visualization.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks simultaneously
Key Technologies:
• Exposure to Industry standard Business Intelligence tools such as Power BI, Tableau or QlikView.
• Knowledge of data warehousing concepts and dimensional modelling.
• Familiarity with programming languages such as Python or R.
• Understanding of data security and governance practices.
• Certification in Data Warehousing and related technologies is a plus.
Key Stakeholders
• SSTL IT Leadership team
• IT Security
• IT Infrastructure
• IT Helpdesk
• IT Service Delivery
• Finance
• Project Controls
• Manufacturing & Operations
• Other Functional areas of the SSTL business
Location
Prides itself on being a super flexible company. The role is based in our Head Office in Guildford, but we fully support hybrid working and a range of flexible working options.
Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Sep 23, 2022
Full time
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Sep 13, 2022
Full time
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Your World Healthcare
Peterborough, Cambridgeshire
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Feb 23, 2022
Seasonal
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
Feb 21, 2022
Full time
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
Exciting Junior Data Analyst role in a rapidly growing insurance company. Your new company Our client is a platform helping insurance teams to grow. They provide a wrap-around set of support functions and delivers best in class service across executive management, consultancy, finance, compliance and IT. Your new role Alongside the Group Information Manager, you will maintain and optimise the business as usual reporting suite to continue our mission of making stakeholders' information easily available. At the same time, as all areas of the business are growing in multiple directions, new products, reports and tools are needed. You will be key player in analysing and developing the solutions with various members of other teams. This role will involve: Developing an expert understanding of how our data is structured, how we capture and present our data and what insights can be derived from it; Learning about the businesses we support to assist and improve upon the reporting and data collection tools already in place; Building out the tools and dashboards to deliver data for all teams across the company. Staying up to date with the latest analytics and data tools and techniques, and identify how they can be utilised throughout the company. Championing the effective and appropriate use of all of our IT business tools and where necessary liaising with our third party IT helpdesk to resolve issues across the company. What you'll need to succeed Highly numerate with strong analytical skills Excellent problem solving skills with a logical approach A desire to understand complex relational databases ideally in a financial/transactional context An interest in coding in SQL or other languages to extract the insight from the database through writing complex queries using a wide variety of data. Experience preparing, consolidating and normalising data: ETL processes Experience / knowledge of data visualisation and dashboard tools e.g. Qlikview, Tableau or Microsoft Power BI would be beneficial Comfortable working and communicating with all levels and types of user Motivated and keen to grow with the business and to learn Degree educated (2.1 minimum) What you'll get in return Pine Walk is committed to the ongoing development of all team members and will consider all training opportunities where a business case exists. o Study scheme in place for formal qualifications o On the job training with experienced IT and business managers as well as formal presentations from Pine Walk's parent company, Fidelis. o Online training (Pluralsight) available o Courses and conferences considered as appropriate The role itself would develop into a business/commercial analyst and ultimately management of an operational team but the right candidate would be given time to attain the appropriate skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 09, 2022
Full time
Exciting Junior Data Analyst role in a rapidly growing insurance company. Your new company Our client is a platform helping insurance teams to grow. They provide a wrap-around set of support functions and delivers best in class service across executive management, consultancy, finance, compliance and IT. Your new role Alongside the Group Information Manager, you will maintain and optimise the business as usual reporting suite to continue our mission of making stakeholders' information easily available. At the same time, as all areas of the business are growing in multiple directions, new products, reports and tools are needed. You will be key player in analysing and developing the solutions with various members of other teams. This role will involve: Developing an expert understanding of how our data is structured, how we capture and present our data and what insights can be derived from it; Learning about the businesses we support to assist and improve upon the reporting and data collection tools already in place; Building out the tools and dashboards to deliver data for all teams across the company. Staying up to date with the latest analytics and data tools and techniques, and identify how they can be utilised throughout the company. Championing the effective and appropriate use of all of our IT business tools and where necessary liaising with our third party IT helpdesk to resolve issues across the company. What you'll need to succeed Highly numerate with strong analytical skills Excellent problem solving skills with a logical approach A desire to understand complex relational databases ideally in a financial/transactional context An interest in coding in SQL or other languages to extract the insight from the database through writing complex queries using a wide variety of data. Experience preparing, consolidating and normalising data: ETL processes Experience / knowledge of data visualisation and dashboard tools e.g. Qlikview, Tableau or Microsoft Power BI would be beneficial Comfortable working and communicating with all levels and types of user Motivated and keen to grow with the business and to learn Degree educated (2.1 minimum) What you'll get in return Pine Walk is committed to the ongoing development of all team members and will consider all training opportunities where a business case exists. o Study scheme in place for formal qualifications o On the job training with experienced IT and business managers as well as formal presentations from Pine Walk's parent company, Fidelis. o Online training (Pluralsight) available o Courses and conferences considered as appropriate The role itself would develop into a business/commercial analyst and ultimately management of an operational team but the right candidate would be given time to attain the appropriate skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Jan 04, 2022
Full time
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
The Vacancy Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities? If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our Customer Support Analyst role is for you! Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a number of Customer Support Analysts to join our Customer Support function to provide fantastic customer service to end users of our products and services. Development is key at EMIS, as Customer Support Analyst you will be provided with the tools to transform your career here. Within Customer Support you will develop your technical understanding, be upskilled and trained across our complete product portfolio and have regular career conversations to map out your next steps with EMIS. Our Customer Support Analysts work proactively within the Service Desk team to support 500,000 customers professionally diagnosing and resolving issues with our bespoke software. This is a fantastic opportunity to learn about our products through working with our customers and gives you the chance to further progress within EMIS. This is a full time permanent role working 37.5 hours on a 5/7 shift pattern. You will be based predominately from our Leeds office (LS10) and the remainder from home. What you'll do As Customer Support Analyst, your key duties will include: Provide first class customer service through active listening and effective questioning Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training Problem solve reoccurring customer issues that require judgement and decision making Accurately raise, capture, prioritise and manage customer issues using internal tool sets Contribute to the continuous improvement of Customer Support Who you'll be We want to make sure you're set for success, so the key skills and experience we're looking for are below: Excellent interpersonal skills and the ability to empathise with customers Time spent in a fast paced customer service role, either face to face or a helpdesk setting A solution focused mind set and confidence working in a target/ SLA /KPI driven environment Basic IT knowledge A good understanding of Microsoft Office A proactive and inquisitive nature and a strong questioning ability Next steps We're looking for motivated, inquisitive and adaptable Customer Support Analysts to join our team so we want to get to know you in the interview process! Shortlisted candidates will be contacted to complete a short pre-loaded video interview so you can showcase your skills and personality in real time. Keep an eye out on your inbox. We will then be inviting shortlisted candidates to an assessment centre morning week commencing 15th November, with a view to start in December.
Dec 09, 2021
Full time
The Vacancy Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities? If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our Customer Support Analyst role is for you! Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a number of Customer Support Analysts to join our Customer Support function to provide fantastic customer service to end users of our products and services. Development is key at EMIS, as Customer Support Analyst you will be provided with the tools to transform your career here. Within Customer Support you will develop your technical understanding, be upskilled and trained across our complete product portfolio and have regular career conversations to map out your next steps with EMIS. Our Customer Support Analysts work proactively within the Service Desk team to support 500,000 customers professionally diagnosing and resolving issues with our bespoke software. This is a fantastic opportunity to learn about our products through working with our customers and gives you the chance to further progress within EMIS. This is a full time permanent role working 37.5 hours on a 5/7 shift pattern. You will be based predominately from our Leeds office (LS10) and the remainder from home. What you'll do As Customer Support Analyst, your key duties will include: Provide first class customer service through active listening and effective questioning Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training Problem solve reoccurring customer issues that require judgement and decision making Accurately raise, capture, prioritise and manage customer issues using internal tool sets Contribute to the continuous improvement of Customer Support Who you'll be We want to make sure you're set for success, so the key skills and experience we're looking for are below: Excellent interpersonal skills and the ability to empathise with customers Time spent in a fast paced customer service role, either face to face or a helpdesk setting A solution focused mind set and confidence working in a target/ SLA /KPI driven environment Basic IT knowledge A good understanding of Microsoft Office A proactive and inquisitive nature and a strong questioning ability Next steps We're looking for motivated, inquisitive and adaptable Customer Support Analysts to join our team so we want to get to know you in the interview process! Shortlisted candidates will be contacted to complete a short pre-loaded video interview so you can showcase your skills and personality in real time. Keep an eye out on your inbox. We will then be inviting shortlisted candidates to an assessment centre morning week commencing 15th November, with a view to start in December.
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 02, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123