A family run manufacturing company based in Lincolnshire is seeking an IT administrator to be responsible for maintaining the company’s IT network, servers and security systems. You’ll be responsible for investigating and diagnosing network problems, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions. On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs.
Responding to IT Support requests via IT ticket system which IT Technician is unable to resolve
In conjunction with the IT Manager, monitoring high impact issues to ensure problem is resolved to completion
Ensuring service requests and incidents are prioritised by urgency and impact to the business
Ensuring relevant IT support staff are made aware of the current support issues
Providing Procurement guidance to IT Technician
Creating and maintain the IT Asset Management System
Providing general administrative support, management and Training to the IT Apprentice/Technician
Maintaining and support the company’s internal IT systems to achieve best possible availability
Developing and create user guides, training material, user acceptance testing scripts and other documentation as needed for business systems.
Hands-on technical experience of networking and network security
A strong understanding of Microsoft technologies (Windows Server, Active Directory, IIS, SQL)
Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
Experience of implementing and troubleshooting VPN clients and site-to-site VPN connections
Experience of implementing and troubleshooting firewall configurations
Advanced knowledge and understanding of TCP/IP.
Advanced understanding of VLAN, STP, routing and switches technologies.
Excellent communication skills, both written and verbal with great attention to detail.
Experience of ITIL
Degree in computer science
Industry qualifications such as MCSE desirable
Technical certification – CCNA etc.
3+ years in a similar role