Hays Specialist Recruitment Limited

Coleraine, County Londonderry
Hays Specialist Recruitment Limited

It Support Role

The post holder will be required to provide ICT technical support within the facilities of Northern Health & Social Care Trust working across or in the ICT Operations Support Team Roles and duties may vary depending on which function the post holder is aligned to and what tasks need completed within the team.

Key result areas/ Main responsibilities
* Provide technical assistance in Trust facilities and departments in their use of desktop devices. This will include investigating reported system faults, resolving faults or where necessary, arranging for 3rd party contractors to resolve the problems e.g. maintenance companies.
* Assist the Senior IT Officer with hardware, software and data communication faults
* Ensure all service requests are appropriately logged on the service desk and are managed in line with agreed processes and SLA’s
* Assist in the support of medical devices such as analysers, radiology scanning devices and develop and maintain documentation for their configuration and ongoing support.
* Assist with the support of Windows XP and Windows 7 operating systems, Microsoft Office 2003/2010, Outlook 2007/2010 and other widely used software throughout the Trust.
* Assist in maintaining departmental documentation on applications and ICT hardware
* Carry out tests on computer equipment and software to ensure they meet agreed specifications i.e. new software and desktop images
* Assist the Senior IT Officer in maintaining inventory records, inventory reporting and inventory spot checks

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

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