Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
General Manager/VP, EMEA EMEA - Remote JOB OVERVIEW Legion is a dynamic and innovative software company that is disrupting and redefining best practice in the workforce management software market. With a growing portfolio of global customers and strategic partnerships we are poised for our next phase of growth. We are seeking a visionary General Manager to spearhead our expansion into the European market. As the inaugural Sales Leader in Europe, the General Manager will be at the forefront of our expansion efforts. Reporting directly to the Chief Sales Officer, the GM will be instrumental in helping to devise and execute a comprehensive go-to-market strategy tailored to the European landscape. This pivotal role will require business development and direct selling as well as client and partner engagement to drive demand and the creation of a high performing sales team. RESPONSIBILITIES AND DUTIES GTM strategy development and execution for the EU market Build relationships with decision makers and stakeholders across target client base to build pipeline and close strategic opportunities Negotiate and close contracts with new customers Identify, develop, and nurture relationships with key customers, partners, and stakeholders to build a strong foundation for long-term business growth Leverage existing global customer relationships and technology partnerships to gain footholds and expand market share in Europe Hiring, training, and coaching sales representatives, setting sales targets and monitoring performance Foster a culture of excellence, collaboration, and continuous improvement within the team. Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with sales leaders, marketing, and product teams to achieve and exceed company revenue targets Develop granular account-level strategies to communicate Legion's unique value proposition Leverage industry expertise and Rolodex to build a pipeline of executive-level enterprise opportunities Oversee the day-to-day operations ensuring alignment with the strategic goals. Ensure seamless collaboration and alignment with the global headquarters and other regional entities to maintain a cohesive company direction. Provide insightful market feedback to the product development and marketing teams to guide product enhancements, innovation, and marketing strategies tailored for the European market. Maintain accurate and timely customer, pipeline, and forecast data in Salesforce CRM REQUIRED SKILLS AND QUALIFICATIONS 15+ years of technology sales and leadership experience Proven track record of successful sales leadership and team management, preferably in a similar industry or technology-driven sectors. Strong strategic thinking and analytical skills, with the ability to translate complex concepts into actionable plans. Excellent communication, negotiation, and relationship-building skills. Deep understanding of the European business landscape, cultural nuances, and regulatory environment. Fluent in English, with proficiency in additional European languages being highly advantageous. Willingness to travel extensively across the region. Proven track record of leading a team in closing $500k-$2mm ARR new business deals Strong application SaaS sales background A mix of large and small company experience. Early stage startup experience highly desired PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience selling and managing teams that sell Workforce Management (WFM) or Human Capital Management (HCM) software solution Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Personal passion and fervor for industry-leading next generation technology Ability to operate in an environment with limited in country support A great communicator who can distill powerful messages which resonate with customers Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and provent to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig-economy, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
Mar 29, 2024
Full time
General Manager/VP, EMEA EMEA - Remote JOB OVERVIEW Legion is a dynamic and innovative software company that is disrupting and redefining best practice in the workforce management software market. With a growing portfolio of global customers and strategic partnerships we are poised for our next phase of growth. We are seeking a visionary General Manager to spearhead our expansion into the European market. As the inaugural Sales Leader in Europe, the General Manager will be at the forefront of our expansion efforts. Reporting directly to the Chief Sales Officer, the GM will be instrumental in helping to devise and execute a comprehensive go-to-market strategy tailored to the European landscape. This pivotal role will require business development and direct selling as well as client and partner engagement to drive demand and the creation of a high performing sales team. RESPONSIBILITIES AND DUTIES GTM strategy development and execution for the EU market Build relationships with decision makers and stakeholders across target client base to build pipeline and close strategic opportunities Negotiate and close contracts with new customers Identify, develop, and nurture relationships with key customers, partners, and stakeholders to build a strong foundation for long-term business growth Leverage existing global customer relationships and technology partnerships to gain footholds and expand market share in Europe Hiring, training, and coaching sales representatives, setting sales targets and monitoring performance Foster a culture of excellence, collaboration, and continuous improvement within the team. Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with sales leaders, marketing, and product teams to achieve and exceed company revenue targets Develop granular account-level strategies to communicate Legion's unique value proposition Leverage industry expertise and Rolodex to build a pipeline of executive-level enterprise opportunities Oversee the day-to-day operations ensuring alignment with the strategic goals. Ensure seamless collaboration and alignment with the global headquarters and other regional entities to maintain a cohesive company direction. Provide insightful market feedback to the product development and marketing teams to guide product enhancements, innovation, and marketing strategies tailored for the European market. Maintain accurate and timely customer, pipeline, and forecast data in Salesforce CRM REQUIRED SKILLS AND QUALIFICATIONS 15+ years of technology sales and leadership experience Proven track record of successful sales leadership and team management, preferably in a similar industry or technology-driven sectors. Strong strategic thinking and analytical skills, with the ability to translate complex concepts into actionable plans. Excellent communication, negotiation, and relationship-building skills. Deep understanding of the European business landscape, cultural nuances, and regulatory environment. Fluent in English, with proficiency in additional European languages being highly advantageous. Willingness to travel extensively across the region. Proven track record of leading a team in closing $500k-$2mm ARR new business deals Strong application SaaS sales background A mix of large and small company experience. Early stage startup experience highly desired PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience selling and managing teams that sell Workforce Management (WFM) or Human Capital Management (HCM) software solution Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Personal passion and fervor for industry-leading next generation technology Ability to operate in an environment with limited in country support A great communicator who can distill powerful messages which resonate with customers Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and provent to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig-economy, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
Join our dynamic team on a 12-month fixed-term contract as a Content & Buying Administrator for our Spark Etail buying function. Your role will be pivotal in assisting our Content Manager and Buyers by providing essential administrative support to further our mission as an ethical superstore. Don't miss this opportunity to contribute to a fast-paced environment and gain valuable experience in the e-commerce industry. About the Role Embarking on this fixed-term contract presents a distinctive opportunity to contribute to the optimisation of our operations. From data input and product creation to managing customer inquiries and streamlining order processes, your role as Content & Buying Administrator will be pivotal in enhancing efficiency and effectiveness within a defined timeframe. Moreover, you'll benefit from unparalleled support from our collaborative team, who are dedicated to providing comprehensive on-the-job training to empower your success throughout the contract. This Content & Buying Administrator opportunity not only allows you to make a meaningful impact but also offers the resources and guidance necessary for your professional growth and development. Key Responsibilities Upload new products to our online stores using our web-based catalogue system. Research products and produce well written general website and product-specific copy. Perform image editing for Spark Etail sites and maintain the image library. Enter purchase order data and maintain product information. Respond promptly to warehouse, call centre, and order queries regarding products purchased from Spark Etail sites. Provide general support during catalogue production, including gathering product information and images from suppliers, writing copy, proof-reading, and other tasks as directed. Additional tasks as needed, including back-office administration, order processing, and reporting. Benefits Enhanced annual leave entitlement, starting at 31 days Access to our prestige benefits and rewards portal Long service rewards, both financial and leave-based Health cash plan Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider And other excellent benefits you'd expect from a market leader Working Hours Monday through Friday, from 9:00am to 5:30pm. Hybrid working options are available. Initial training will be conducted onsite. Required Skills GCSEs - Grade C and above in Maths and English or equivalent. Administrative experience is essential. Good working knowledge of Microsoft Office is essential, particularly Excel and Word. Strong written and verbal communication skills. Accurate and analytical, paying close attention to detail. Able to work as part of a team and with initiative where appropriate. Awareness of the ethical market. Desirable Skills Knowledge of Photoshop or image editing software would be beneficial but not essential. Apply for this Content & Buying Administrator today and we'll be in touch with the next steps. About Company Spark Etail Ltd is a prominent multi-channel retailer committed to offering consumers ethically and sustainably sourced products across various categories, including Fashion, Grocery & Everyday, Baby & Child, and Beauty, Health & Wellbeing. Operating a diverse portfolio of web stores, Spark Etail provides fully-fledged department stores as well as niche sites for Baby, Child & Mum essentials and sustainable fashion. Additionally, Spark Etail produces four seasonal print catalogues annually. As a leading online retailer, Spark Etail showcases the widest range of fair trade, organic, and eco-friendly products, featuring the UK's premier ethical brands. Spark Etail is part of the Whistl Group. Whistl is a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. Whistl is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.
Mar 29, 2024
Contractor
Join our dynamic team on a 12-month fixed-term contract as a Content & Buying Administrator for our Spark Etail buying function. Your role will be pivotal in assisting our Content Manager and Buyers by providing essential administrative support to further our mission as an ethical superstore. Don't miss this opportunity to contribute to a fast-paced environment and gain valuable experience in the e-commerce industry. About the Role Embarking on this fixed-term contract presents a distinctive opportunity to contribute to the optimisation of our operations. From data input and product creation to managing customer inquiries and streamlining order processes, your role as Content & Buying Administrator will be pivotal in enhancing efficiency and effectiveness within a defined timeframe. Moreover, you'll benefit from unparalleled support from our collaborative team, who are dedicated to providing comprehensive on-the-job training to empower your success throughout the contract. This Content & Buying Administrator opportunity not only allows you to make a meaningful impact but also offers the resources and guidance necessary for your professional growth and development. Key Responsibilities Upload new products to our online stores using our web-based catalogue system. Research products and produce well written general website and product-specific copy. Perform image editing for Spark Etail sites and maintain the image library. Enter purchase order data and maintain product information. Respond promptly to warehouse, call centre, and order queries regarding products purchased from Spark Etail sites. Provide general support during catalogue production, including gathering product information and images from suppliers, writing copy, proof-reading, and other tasks as directed. Additional tasks as needed, including back-office administration, order processing, and reporting. Benefits Enhanced annual leave entitlement, starting at 31 days Access to our prestige benefits and rewards portal Long service rewards, both financial and leave-based Health cash plan Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider And other excellent benefits you'd expect from a market leader Working Hours Monday through Friday, from 9:00am to 5:30pm. Hybrid working options are available. Initial training will be conducted onsite. Required Skills GCSEs - Grade C and above in Maths and English or equivalent. Administrative experience is essential. Good working knowledge of Microsoft Office is essential, particularly Excel and Word. Strong written and verbal communication skills. Accurate and analytical, paying close attention to detail. Able to work as part of a team and with initiative where appropriate. Awareness of the ethical market. Desirable Skills Knowledge of Photoshop or image editing software would be beneficial but not essential. Apply for this Content & Buying Administrator today and we'll be in touch with the next steps. About Company Spark Etail Ltd is a prominent multi-channel retailer committed to offering consumers ethically and sustainably sourced products across various categories, including Fashion, Grocery & Everyday, Baby & Child, and Beauty, Health & Wellbeing. Operating a diverse portfolio of web stores, Spark Etail provides fully-fledged department stores as well as niche sites for Baby, Child & Mum essentials and sustainable fashion. Additionally, Spark Etail produces four seasonal print catalogues annually. As a leading online retailer, Spark Etail showcases the widest range of fair trade, organic, and eco-friendly products, featuring the UK's premier ethical brands. Spark Etail is part of the Whistl Group. Whistl is a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. Whistl is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Mar 29, 2024
Full time
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
About the Department Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Available Locations: London, UK About the Role The UK and Ireland is a market of major importance for Cloudflare. We are looking for a VP/Head of the UK and Ireland to help us invest and grow for the long term and successful future. The VP/Head of UKI will be responsible for driving Cloudflare's revenue in the region, and for building our team, market presence and overall business. The focus of the role will be market facing, with an emphasis on customer and prospect engagement including nurturing of executive relationships with enterprise customers. In addition, the Head of UKI will be the heart and soul of all the UKI's customer facing teams, empowering and providing leadership to all sales and customer functions and teams in the UKI business. What you'll do Drive exceptional sales growth and the overall development of Cloudflare's business in country(s) through successful leadership, organisational building, customer and prospect engagement, and highly effective planning and execution of the go-to-market plan for UKI. Lead all customer and market facing functions within the UKI business including sales, channel, customer success, solutions engineering, business development, support and field marketing. Design, build and execute strategies for Cloudflare's long term success in the UKI in collaboration with regional and global functional leaders. Work closely and cross-functionally with Cloudflare leadership in EMEA and our corporate/global organisation to develop a strong, collaborative partnership that promotes overall success. Help drive the mission/vision of Cloudflare to all stakeholders in the country. Engage effectively with large UKI customers, prospects, partners and other important market players such as public sector leaders, and foster strong relationships with them as the senior leader representing the UKI business. Grow and build the UKI team and drive the local hiring needs for the UKI by working with global functional leadership and recruiting resources. Attract great talent onto the UKI team. Ensure we have large-scale sales and market coverage capacity and that we operate a data and metrics driven country operation to achieve productivity and growth. Develop managers and leaders within your UKI team, while you construct a productive, efficient and effective organisation with multiple management layers over time, as the business grows. Ensure we have proper leadership development-succession planning in place across all teams. Interject as the single point of contact for all UKI sales and customer facing operational concerns, ensuring proper and timely escalation and resolution Ensure that corporate policy and regulatory initiatives are consistently applied and followed by UKI team members. Carry out other duties as necessary to keep the local teams productive and operating inline with local regulations. Outstanding leadership - inspiring interpersonal effectiveness to lead teams, develop talent and effect change. Willing and able to be a "doer" and "influencer" Drive business cadence for regional business plan reviews, forecast calls, customer account/deal reviews, regular team leadership and periodic company-wide kick offs Represent Cloudflare as appropriate at external conferences, media and PR events. Communicate and drive Cloudflare's external agenda in the national press. Develop and maintain relationships with UK and Ireland industry and government agencies and other related associations that are key to Cloudflare's success in the UK and Ireland Market. Desirable competencies, knowledge and experience: General experience: Minimum 15 years of relevant, Regional or Country Leadership, coupled with large scale Sales Management & Channel experience, preferably in Infrastructure SaaS/Cloud area. High Growth at Scale : Track record of leading organisations through rapid growth at scale. Led organisations of greater than 100 sales representatives and greater than 100 supporting functions (greater than 200 staff in total). Led organisations with multiple layers of management and cross functional responsibilities. Able to successfully drive change, accelerate growth at scale. Customer facing: Enterprise/corporate and public sector market rich experience including having a well regarded reputation in the UKI market and strong connections/relationships with large enterprise customers at a senior decision maker level. Experience with complex Go-to-Market models: Developed and implemented successful GTM strategies and processes for scaling. Built and led complex, platform/multi-product sales motion across field/direct, channel and inside sales addressing a multi-segment (SMB to large Enterprise) customer base. Market knowledge: Deep experience and relationships with Infrastructure SaaS/Cloud community in UKI, able to establish, build and grow strong relationships in the market Collaborative, Strategic Builder: Exceptional collaboration, relationship-building and interpersonal skills - with the ability to develop working relationships at all levels of management, both inside and outside Cloudflare. Partner Friendly: Ability to define, develop and lead go-to-market programs leveraging partners in a fast-paced, rapidly changing environment. Experience working closely with channel partners. Effective Communicator: Excellent presentation, verbal and written communication skills; a highly effective influencer. Cultural fit: Curious, empathetic, passionate learner, who values diversity and thrives in a high growth, continuously changing environment. Team builder, team player and a leader.
Mar 29, 2024
Full time
About the Department Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Available Locations: London, UK About the Role The UK and Ireland is a market of major importance for Cloudflare. We are looking for a VP/Head of the UK and Ireland to help us invest and grow for the long term and successful future. The VP/Head of UKI will be responsible for driving Cloudflare's revenue in the region, and for building our team, market presence and overall business. The focus of the role will be market facing, with an emphasis on customer and prospect engagement including nurturing of executive relationships with enterprise customers. In addition, the Head of UKI will be the heart and soul of all the UKI's customer facing teams, empowering and providing leadership to all sales and customer functions and teams in the UKI business. What you'll do Drive exceptional sales growth and the overall development of Cloudflare's business in country(s) through successful leadership, organisational building, customer and prospect engagement, and highly effective planning and execution of the go-to-market plan for UKI. Lead all customer and market facing functions within the UKI business including sales, channel, customer success, solutions engineering, business development, support and field marketing. Design, build and execute strategies for Cloudflare's long term success in the UKI in collaboration with regional and global functional leaders. Work closely and cross-functionally with Cloudflare leadership in EMEA and our corporate/global organisation to develop a strong, collaborative partnership that promotes overall success. Help drive the mission/vision of Cloudflare to all stakeholders in the country. Engage effectively with large UKI customers, prospects, partners and other important market players such as public sector leaders, and foster strong relationships with them as the senior leader representing the UKI business. Grow and build the UKI team and drive the local hiring needs for the UKI by working with global functional leadership and recruiting resources. Attract great talent onto the UKI team. Ensure we have large-scale sales and market coverage capacity and that we operate a data and metrics driven country operation to achieve productivity and growth. Develop managers and leaders within your UKI team, while you construct a productive, efficient and effective organisation with multiple management layers over time, as the business grows. Ensure we have proper leadership development-succession planning in place across all teams. Interject as the single point of contact for all UKI sales and customer facing operational concerns, ensuring proper and timely escalation and resolution Ensure that corporate policy and regulatory initiatives are consistently applied and followed by UKI team members. Carry out other duties as necessary to keep the local teams productive and operating inline with local regulations. Outstanding leadership - inspiring interpersonal effectiveness to lead teams, develop talent and effect change. Willing and able to be a "doer" and "influencer" Drive business cadence for regional business plan reviews, forecast calls, customer account/deal reviews, regular team leadership and periodic company-wide kick offs Represent Cloudflare as appropriate at external conferences, media and PR events. Communicate and drive Cloudflare's external agenda in the national press. Develop and maintain relationships with UK and Ireland industry and government agencies and other related associations that are key to Cloudflare's success in the UK and Ireland Market. Desirable competencies, knowledge and experience: General experience: Minimum 15 years of relevant, Regional or Country Leadership, coupled with large scale Sales Management & Channel experience, preferably in Infrastructure SaaS/Cloud area. High Growth at Scale : Track record of leading organisations through rapid growth at scale. Led organisations of greater than 100 sales representatives and greater than 100 supporting functions (greater than 200 staff in total). Led organisations with multiple layers of management and cross functional responsibilities. Able to successfully drive change, accelerate growth at scale. Customer facing: Enterprise/corporate and public sector market rich experience including having a well regarded reputation in the UKI market and strong connections/relationships with large enterprise customers at a senior decision maker level. Experience with complex Go-to-Market models: Developed and implemented successful GTM strategies and processes for scaling. Built and led complex, platform/multi-product sales motion across field/direct, channel and inside sales addressing a multi-segment (SMB to large Enterprise) customer base. Market knowledge: Deep experience and relationships with Infrastructure SaaS/Cloud community in UKI, able to establish, build and grow strong relationships in the market Collaborative, Strategic Builder: Exceptional collaboration, relationship-building and interpersonal skills - with the ability to develop working relationships at all levels of management, both inside and outside Cloudflare. Partner Friendly: Ability to define, develop and lead go-to-market programs leveraging partners in a fast-paced, rapidly changing environment. Experience working closely with channel partners. Effective Communicator: Excellent presentation, verbal and written communication skills; a highly effective influencer. Cultural fit: Curious, empathetic, passionate learner, who values diversity and thrives in a high growth, continuously changing environment. Team builder, team player and a leader.
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Mar 29, 2024
Full time
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Mar 29, 2024
Full time
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Process Technologist Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more) Permanent role Company Overview KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam). In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips. Some of the benefits you can expect to receive: Bonus scheme Medicash Health cash plan Private Healthcare (dependent on Grade) KP Pension Plan matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection 25 days holiday . 5-year service additional holiday Annual salary review MyGym Discounts Cancer Care Holiday Buy (buy up to an additional 5 days holiday per year) Career Break Cycle to Work Company Sick Pay once eligible Employee Assistance Programme Digital GP Best Doctors - 2nd medical opinion Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools The Role: We are looking to recruit for a Process Technologist to join us at our Ashby site on a permanent basis. This is a key role within the Technical team providing specialist support for Process development at site level. The role has key stakeholder links to the site Operations/Engineering teams, central and Group Product Development and Project Teams. The role will focus on quality and cost optimisation of processes and process controls to deliver Right First Time production. Key Duties/Responsibilities: Become the process Subject Matter Expert focussed on the production processes contained within site. Production trials collaborating with the central/Group New Product Development team to plan and execute trials (e.g. new products, cost value engineering). First production run support ensuring Right First Time launch of new products and co-ordinating sign-off for ongoing production. CAPEX commissioning - key link to Project Team to ensure that new or replacement process equipment delivers quality requirements. Trouble-shooting - support for the Operations Team to address quality issues helping identify root cause and validating basic process conditions (e.g. material variance investigations). Consumer complaint/NRFT (Not Right First Time) reduction support delivery of site targets based on key trends (e.g. flavour, texture, appearance, product holds). Process Control develop and implement suitable process controls to support delivery of quality expectations. Validation and calibration - develop and maintain a schedule for process equipment (e.g. on-line instrumentation). CAPEX planning recommend and support applications for new equipment to support improved processes and process control. Produce/update documentation and create reports to support key activities (e.g. trial reports, updating MCI s). Work within the IWS framework for continuous improvement using relevant tools and ensuring activities are a collaboration with the relevant LST (Line Structure Teams). We aim to foster a diverse family-like culture where everyone can be themselves and feel a sense of belonging. The I&D program focuses on Culture, Leadership, Recruitment, and Equitable Progression. We operate an inclusive recruitment process to attract diverse talent and educate hiring managers on bias. Additionally, we run a comprehensive program addressing various diversity topics to promote an inclusive workplace. Join KP Snacks to be a part of a diverse and inclusive team that values individuality and promotes growth. We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements. Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support. The Candidate: Strong influencing and communication skills Operational and hands-on approach Confident and assured vocal when required Comfortable in conflict management and driving resolution Use resources effectively to maintain standards & knows when to prioritise Process knowledge in the snack industry Analytical Data interpretation Good communication & PC skills Team engagement across site disciplines
Mar 29, 2024
Full time
Process Technologist Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more) Permanent role Company Overview KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam). In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips. Some of the benefits you can expect to receive: Bonus scheme Medicash Health cash plan Private Healthcare (dependent on Grade) KP Pension Plan matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection 25 days holiday . 5-year service additional holiday Annual salary review MyGym Discounts Cancer Care Holiday Buy (buy up to an additional 5 days holiday per year) Career Break Cycle to Work Company Sick Pay once eligible Employee Assistance Programme Digital GP Best Doctors - 2nd medical opinion Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools The Role: We are looking to recruit for a Process Technologist to join us at our Ashby site on a permanent basis. This is a key role within the Technical team providing specialist support for Process development at site level. The role has key stakeholder links to the site Operations/Engineering teams, central and Group Product Development and Project Teams. The role will focus on quality and cost optimisation of processes and process controls to deliver Right First Time production. Key Duties/Responsibilities: Become the process Subject Matter Expert focussed on the production processes contained within site. Production trials collaborating with the central/Group New Product Development team to plan and execute trials (e.g. new products, cost value engineering). First production run support ensuring Right First Time launch of new products and co-ordinating sign-off for ongoing production. CAPEX commissioning - key link to Project Team to ensure that new or replacement process equipment delivers quality requirements. Trouble-shooting - support for the Operations Team to address quality issues helping identify root cause and validating basic process conditions (e.g. material variance investigations). Consumer complaint/NRFT (Not Right First Time) reduction support delivery of site targets based on key trends (e.g. flavour, texture, appearance, product holds). Process Control develop and implement suitable process controls to support delivery of quality expectations. Validation and calibration - develop and maintain a schedule for process equipment (e.g. on-line instrumentation). CAPEX planning recommend and support applications for new equipment to support improved processes and process control. Produce/update documentation and create reports to support key activities (e.g. trial reports, updating MCI s). Work within the IWS framework for continuous improvement using relevant tools and ensuring activities are a collaboration with the relevant LST (Line Structure Teams). We aim to foster a diverse family-like culture where everyone can be themselves and feel a sense of belonging. The I&D program focuses on Culture, Leadership, Recruitment, and Equitable Progression. We operate an inclusive recruitment process to attract diverse talent and educate hiring managers on bias. Additionally, we run a comprehensive program addressing various diversity topics to promote an inclusive workplace. Join KP Snacks to be a part of a diverse and inclusive team that values individuality and promotes growth. We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements. Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support. The Candidate: Strong influencing and communication skills Operational and hands-on approach Confident and assured vocal when required Comfortable in conflict management and driving resolution Use resources effectively to maintain standards & knows when to prioritise Process knowledge in the snack industry Analytical Data interpretation Good communication & PC skills Team engagement across site disciplines
The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department. Responsibilities: The Senior Product Manager's responsibilities are focused on development, continuous improvement and maintenance of bespoke IT Products developed in-house by Partners. The Senior Product Manager works in close collaboration with the Systems and Training team whose focus is on implementation, continuous improvement and maintenance of externally provided systems and interfaces between those systems. The split of responsibilities between the two teams is defined by the element of IT infrastructure which the team is responsible for developing and maintaining. The Senior Product Manager has the following responsibilities: API Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability. Develop and manage the API roadmap. Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs. Manage internal and external development resources to deliver the API roadmap on time and budget. Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API. Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API. Maintain API documentation to enable parties to integrate it effectively. Implement and manage version control on the API. When needed, build an internal development team. Manage delivery of future bespoke Products delivered by the IT Team Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate. Scope initial requirements for new product functionality. Develop business cases for approval. Develop project plans and budgets. Manage internal or external developers to deliver required functionality. Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful. Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations. Maintenance & continuous improvement of all bespoke products. Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging. Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team. Strategic IT projects Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena. Project will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management. Seamless Practice Management Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces. Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces. Support the Systems and Interoperability team in working with external partners. IT Leadership and support. As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example: Deputising for the Head of IT as required. Developing product & project management infrastructure and skills across the team. Crisis management. Mentoring, advising and training members of the team. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Mar 29, 2024
Full time
The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department. Responsibilities: The Senior Product Manager's responsibilities are focused on development, continuous improvement and maintenance of bespoke IT Products developed in-house by Partners. The Senior Product Manager works in close collaboration with the Systems and Training team whose focus is on implementation, continuous improvement and maintenance of externally provided systems and interfaces between those systems. The split of responsibilities between the two teams is defined by the element of IT infrastructure which the team is responsible for developing and maintaining. The Senior Product Manager has the following responsibilities: API Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability. Develop and manage the API roadmap. Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs. Manage internal and external development resources to deliver the API roadmap on time and budget. Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API. Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API. Maintain API documentation to enable parties to integrate it effectively. Implement and manage version control on the API. When needed, build an internal development team. Manage delivery of future bespoke Products delivered by the IT Team Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate. Scope initial requirements for new product functionality. Develop business cases for approval. Develop project plans and budgets. Manage internal or external developers to deliver required functionality. Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful. Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations. Maintenance & continuous improvement of all bespoke products. Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging. Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team. Strategic IT projects Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena. Project will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management. Seamless Practice Management Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces. Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces. Support the Systems and Interoperability team in working with external partners. IT Leadership and support. As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example: Deputising for the Head of IT as required. Developing product & project management infrastructure and skills across the team. Crisis management. Mentoring, advising and training members of the team. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Customer Service Administrator 24,000 - 26,000, Harrogate, 25 Days Holiday Plus Bank Holidays, Training, Development & Progression, Small Friendly Office, On Site Parking, Close to Public Transport Links. Due to continued business growth and expansion we are looking to recruit a Customer Service Administrator for this well established innovative engineering company based in Harrogate. The main purpose of this role is to provide excellent customer service and support to clients. You will coordinate and organise the repair and upgrade of products, dealing with costings and logistics and you will report directly to the Operations Manager. Customer Service Administrator Responsibilities: To be the first point of contact for all customer enquiries Deal with annual service and repairs of products Liaise with customers, couriers and colleagues to process enquiries and orders Maintain and update customer product database Assist in processing returns Maintain accurate records for both customer and manufacturing databases Provide costings for repairs Requirements: Previous customer service experience Good administration skills Excellent organisational and communication skills Good telephone manner Able to multi task Good IT skills, experience using a CRM system would be helpful Experience in a manufacturing or industrial environment would be beneficial This Customer Service Administrator role would suit someone who has worked in a customer service environment and dealt with enquiries, returns and complaints procedures. This role would suit someone who has worked as a customer support executive, customer service advisor, customer care coordinator or repairs and returns administrator. This is an office based role. Standard hours of work are 09.00-17.30 with half an hour lunch break. However hours can be flexible if you wanted an earlier start and finish or wanted to work around school drop off. There is on site parking and the office is based close to the public transport links. There is a clean kitchen/canteen area for lunch with tea and coffee facilities along with a beer cooler for those 'Friday' celebrations! Please contact Nicola Wilson to discuss this role further or to send a copy of your CV. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Customer Service Administrator 24,000 - 26,000, Harrogate, 25 Days Holiday Plus Bank Holidays, Training, Development & Progression, Small Friendly Office, On Site Parking, Close to Public Transport Links. Due to continued business growth and expansion we are looking to recruit a Customer Service Administrator for this well established innovative engineering company based in Harrogate. The main purpose of this role is to provide excellent customer service and support to clients. You will coordinate and organise the repair and upgrade of products, dealing with costings and logistics and you will report directly to the Operations Manager. Customer Service Administrator Responsibilities: To be the first point of contact for all customer enquiries Deal with annual service and repairs of products Liaise with customers, couriers and colleagues to process enquiries and orders Maintain and update customer product database Assist in processing returns Maintain accurate records for both customer and manufacturing databases Provide costings for repairs Requirements: Previous customer service experience Good administration skills Excellent organisational and communication skills Good telephone manner Able to multi task Good IT skills, experience using a CRM system would be helpful Experience in a manufacturing or industrial environment would be beneficial This Customer Service Administrator role would suit someone who has worked in a customer service environment and dealt with enquiries, returns and complaints procedures. This role would suit someone who has worked as a customer support executive, customer service advisor, customer care coordinator or repairs and returns administrator. This is an office based role. Standard hours of work are 09.00-17.30 with half an hour lunch break. However hours can be flexible if you wanted an earlier start and finish or wanted to work around school drop off. There is on site parking and the office is based close to the public transport links. There is a clean kitchen/canteen area for lunch with tea and coffee facilities along with a beer cooler for those 'Friday' celebrations! Please contact Nicola Wilson to discuss this role further or to send a copy of your CV. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
About Remote Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out to learn more or if you're interested in adding to the mission, scroll down to apply now. Please take a look at to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging . You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here. All of our positions are fully remote. You do not have to relocate to join us! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a VP Government Affairs & Policy, leading and growing this team. What you bring Experience leading in house Public Policy and Government Affairs functions globally Extensive experience in government affairs, with a focus on the tech industry Experience dealing with multiple context teams Experience with multi-national corporate setups Strategic thought leader and demonstrates clear communications internally and externally with diverse stakeholders Writes and speaks fluent English It's not required to have experience working remotely, but considered a plus Job responsibilities Define, develop and own the strategy and execution of Government Affairs and Policy at Remote across the globe Collaborate with executive leadership to align the Government Affairs and Policy team strategy with the overall business strategy Engage with the leadership team to ensure we are being proactive in seeing around legislative corners Lead and drive engagement, relationship and communication efforts with key government stakeholders at the federal and local levels Direct and manage relationships with external consultants and legal advisors Oversee and lead timely analysis of existing and proposed legislation to assess potential impact on Remote business and strategy Lean into intensity, efficiency, automation and integration for every project and strategic initiative you drive Own and manage Government Affairs and Policy department budget Foster an environment that enables the team to execute quickly while maintaining a high standard of quality Practicals You'll report to: Marcelo Lebre Team: New team Location : Anywhere in the World Start date : As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is between $195,200 USD to $329,400 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Interview with a founder Prior employment verification check(s) Benefits Our full benefits & perks are explained in our handbook at . As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere unlimited personal time off (minimum 4 weeks) quarterly company-wide day off for self care flexible working hours (we are async ) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you'll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at . You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Mar 28, 2024
Full time
About Remote Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out to learn more or if you're interested in adding to the mission, scroll down to apply now. Please take a look at to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging . You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here. All of our positions are fully remote. You do not have to relocate to join us! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a VP Government Affairs & Policy, leading and growing this team. What you bring Experience leading in house Public Policy and Government Affairs functions globally Extensive experience in government affairs, with a focus on the tech industry Experience dealing with multiple context teams Experience with multi-national corporate setups Strategic thought leader and demonstrates clear communications internally and externally with diverse stakeholders Writes and speaks fluent English It's not required to have experience working remotely, but considered a plus Job responsibilities Define, develop and own the strategy and execution of Government Affairs and Policy at Remote across the globe Collaborate with executive leadership to align the Government Affairs and Policy team strategy with the overall business strategy Engage with the leadership team to ensure we are being proactive in seeing around legislative corners Lead and drive engagement, relationship and communication efforts with key government stakeholders at the federal and local levels Direct and manage relationships with external consultants and legal advisors Oversee and lead timely analysis of existing and proposed legislation to assess potential impact on Remote business and strategy Lean into intensity, efficiency, automation and integration for every project and strategic initiative you drive Own and manage Government Affairs and Policy department budget Foster an environment that enables the team to execute quickly while maintaining a high standard of quality Practicals You'll report to: Marcelo Lebre Team: New team Location : Anywhere in the World Start date : As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is between $195,200 USD to $329,400 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Interview with a founder Prior employment verification check(s) Benefits Our full benefits & perks are explained in our handbook at . As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere unlimited personal time off (minimum 4 weeks) quarterly company-wide day off for self care flexible working hours (we are async ) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you'll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at . You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. 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Head of Lotteries and Gaming Lead Lotteries and Gaming team for charity, driving supporter growth. Optimise existing campaigns, develop new opportunities, and support the Executive Director's goals. Excel in prize-led fundraising, and team management, and understand online/offline fundraising methods. Person Specification Demonstrated success in driving revenue growth within Individual Giving through prize-based fundraising initiatives, all while maintaining a high standard of donor service. Expertise in effectively leading and managing teams, as well as fostering motivation and professional growth among team members. Demonstrable knowledge of implementing successful Lotteries and Gaming strategies, processes and campaigns. The ability to work independently and as part of a larger team Experience in utilizing digital marketing and social media platforms and technologies to enhance fundraising efforts. Proven experience collecting and using data to monitor campaigns and make evidence-based recommendations Roles Responsibilities Develop a comprehensive vision and strategy for sustainable income growth in Lotteries and Gaming. Oversee day-to-day operations of lotteries and gaming activities, ensuring effective coordination and team support. Innovate player recruitment, retention, and engagement strategies to enhance the impact of Lottery and Raffle income streams. Supervise lottery administration processes, ensuring smooth operations. Collaborate with the Head of Supporter Services to ensure exceptional supporter experiences and effective gratitude processes. Give and seek feedback, hold the team accountable for results and drive change by inspiring others Benefits 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Employee Assistance Programmes Hybrid working - agreed with the line manager Development opportunities Location will be split between Rochester, home working & Redhill, (mainly located Rochester) If you have any questions then just reach out. (phone number removed) (url removed) Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Mar 28, 2024
Full time
Head of Lotteries and Gaming Lead Lotteries and Gaming team for charity, driving supporter growth. Optimise existing campaigns, develop new opportunities, and support the Executive Director's goals. Excel in prize-led fundraising, and team management, and understand online/offline fundraising methods. Person Specification Demonstrated success in driving revenue growth within Individual Giving through prize-based fundraising initiatives, all while maintaining a high standard of donor service. Expertise in effectively leading and managing teams, as well as fostering motivation and professional growth among team members. Demonstrable knowledge of implementing successful Lotteries and Gaming strategies, processes and campaigns. The ability to work independently and as part of a larger team Experience in utilizing digital marketing and social media platforms and technologies to enhance fundraising efforts. Proven experience collecting and using data to monitor campaigns and make evidence-based recommendations Roles Responsibilities Develop a comprehensive vision and strategy for sustainable income growth in Lotteries and Gaming. Oversee day-to-day operations of lotteries and gaming activities, ensuring effective coordination and team support. Innovate player recruitment, retention, and engagement strategies to enhance the impact of Lottery and Raffle income streams. Supervise lottery administration processes, ensuring smooth operations. Collaborate with the Head of Supporter Services to ensure exceptional supporter experiences and effective gratitude processes. Give and seek feedback, hold the team accountable for results and drive change by inspiring others Benefits 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Employee Assistance Programmes Hybrid working - agreed with the line manager Development opportunities Location will be split between Rochester, home working & Redhill, (mainly located Rochester) If you have any questions then just reach out. (phone number removed) (url removed) Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Retail Area Manager - National Charity Home Counties and London Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the Home Counties and London area. Shop locations include Wellingborough, Felixstowe and Bedford. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of the team members in order to maximise the area team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Retail Area Manager - National Charity Home Counties and London Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the Home Counties and London area. Shop locations include Wellingborough, Felixstowe and Bedford. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of the team members in order to maximise the area team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Regional HR Business Partner - Retail Well established, growing Non-Profitable Organisation Salary 44,881.37 per annum + Great benefits including 30 days holiday plus bank holidays West of England and Wales Home based with extensive travel; company car provided Are you an experienced HR Business Partner/HR Advisor looking for an exciting new challenge? My client is a leading national charity retailer, with a large store portfolio across the breadth of the UK. We currently have an exciting opportunity to join them in the role of HR Business Partner, the charity is going from strength to strength, so this is an exciting time to join them. Reporting to the Head of HR, this is a field based HRBP role covering the retail shops across the West of England and Wales. The ideal candidate will have experience in a similar role working with a charity or a retailer, although hospitality and leisure experience will also be considered. Key responsibilities: Build a strong understanding of the Retail vision, sales targets and workforce in order to influence how you can drive profit through people. To partner closely with the Regional & Retail Area Managers on HR Operations across the employee lifecycle, including Recruitment, Induction, ER Cases, Compliance, Pay & Benefits, Talent Management, Learning & Development & Leavers. Implement the HR Strategic initiatives, which support our vision of becoming a top 10 Charity to work, by acting in a way that will influence and improve employee engagement scores, being visible of the employees and ensuring people are treated fairly and respectfully. Experience Required: Previous experience as HRBP / HR Advisor within a multi-site business (ideally charity, retail or hospitality) Excellent planning and organisation skills. Experience gained in a similar role and have a sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion. You will have excellent communication skills and an ability to influence others with sound commercial understanding and pragmatic approach to problem solving. Strong ER & Employment Law Knowledge. Emotionally intelligent, assertive and commercial - yet kind and caring. Resilient and able to deal with complex and difficult ER matters. This is a fantastic opportunity for a HRBP to join a leading charity retailer. If you have the skills and experience that we are looking for, please apply directly to this advert with an up-to-date CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Regional HR Business Partner - Retail Well established, growing Non-Profitable Organisation Salary 44,881.37 per annum + Great benefits including 30 days holiday plus bank holidays West of England and Wales Home based with extensive travel; company car provided Are you an experienced HR Business Partner/HR Advisor looking for an exciting new challenge? My client is a leading national charity retailer, with a large store portfolio across the breadth of the UK. We currently have an exciting opportunity to join them in the role of HR Business Partner, the charity is going from strength to strength, so this is an exciting time to join them. Reporting to the Head of HR, this is a field based HRBP role covering the retail shops across the West of England and Wales. The ideal candidate will have experience in a similar role working with a charity or a retailer, although hospitality and leisure experience will also be considered. Key responsibilities: Build a strong understanding of the Retail vision, sales targets and workforce in order to influence how you can drive profit through people. To partner closely with the Regional & Retail Area Managers on HR Operations across the employee lifecycle, including Recruitment, Induction, ER Cases, Compliance, Pay & Benefits, Talent Management, Learning & Development & Leavers. Implement the HR Strategic initiatives, which support our vision of becoming a top 10 Charity to work, by acting in a way that will influence and improve employee engagement scores, being visible of the employees and ensuring people are treated fairly and respectfully. Experience Required: Previous experience as HRBP / HR Advisor within a multi-site business (ideally charity, retail or hospitality) Excellent planning and organisation skills. Experience gained in a similar role and have a sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion. You will have excellent communication skills and an ability to influence others with sound commercial understanding and pragmatic approach to problem solving. Strong ER & Employment Law Knowledge. Emotionally intelligent, assertive and commercial - yet kind and caring. Resilient and able to deal with complex and difficult ER matters. This is a fantastic opportunity for a HRBP to join a leading charity retailer. If you have the skills and experience that we are looking for, please apply directly to this advert with an up-to-date CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Retail Area Manager - National Charity North East of England Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the North East of England to include shops in Sunderland, Gateshead, Ashington, Blyth, Middlesbrough and North Shields. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of team members in order to maximise the team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Retail Area Manager - National Charity North East of England Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the North East of England to include shops in Sunderland, Gateshead, Ashington, Blyth, Middlesbrough and North Shields. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of team members in order to maximise the team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Essex & Herts Air Ambulance
Stevenage, Hertfordshire
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Mar 28, 2024
Full time
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Compliance Coordinator 30,000- 35,000, Knaresborough, HG5, on site parking, 30 days annual leave, an extra day off for your birthday, death in service x 4 salary, social events, team building activities. We are currently recruiting a compliance coordinator due to continued growth of this successful business based in Knaresborough. Located in new purpose built offices, this is a fantastic opportunity to join a dynamic team. This is a process driven and system focused administration role which is integral to the smooth running of the business. The main purpose of this compliance coordinator role is to ensure all administrative documentation is kept up to date. Product specifications must be checked and match against the system and updated accordingly. This is an important sales support role that will ensure all data is accurate and up to date to promote maximum efficiency of the sales team. You will report directly to the operations manager and will be responsible for all data input and maintenance. You will be an integral part of the team but your main focus will be on compliance monitoring for internal operations. Responsibilities: Input sales data onto the system Complete and maintain all traceability information Ensure all data is accurate, up to date and meets BRC standards Complete all product specifications and ensure up to date at all times Complete audits with external parties Produce non conformance reports (NCR)with external suppliers Maintain up to date certifications for internal and external purposes Support the sales and operational teams Requirements: Experience working in a compliance or analyst role Previous experience working to regulatory standards Experience of working with external auditors (BRC and RTA ideally) A background in auditing or food manufacturing Excellent organisational and communication skills Good IT skills, competent with Microsoft Office - Outlook, Word and Excel Previous experience using an ERP system, Netsuite would be an advantage A background working in farming, meat industry or livestock would be preferred You will need your own transport due to occasional site visits This compliance coordination role would suit someone who has worked as a compliance officer or compliance administrator or worked in data maintenance, data entry, or had a technical administration role. You will ideally come from a technical background and have experience in auditing or food manufacturing, predominantly meat, and have a good understanding of policies and procedures within the food manufacturing industry. Benefits include: Competitive basic salary of 30,000- 35,000 22 days holiday plus bank holidays An extra day off for your birthday Death in service x 4 salary Social events Team building activities Quarterly outings/activities Friday drinks Flexible working hours Please contact Nicola Wilson to discuss this compliance coordinator role further or to send a copy of your CV. If this role sounds like the next step in your career please don't delay as we are short listing immediately for this position. Apply Today! This role is commutable from Harrogate, Knaresborough, Wetherby, York and easily accessible from the A1. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Compliance Coordinator 30,000- 35,000, Knaresborough, HG5, on site parking, 30 days annual leave, an extra day off for your birthday, death in service x 4 salary, social events, team building activities. We are currently recruiting a compliance coordinator due to continued growth of this successful business based in Knaresborough. Located in new purpose built offices, this is a fantastic opportunity to join a dynamic team. This is a process driven and system focused administration role which is integral to the smooth running of the business. The main purpose of this compliance coordinator role is to ensure all administrative documentation is kept up to date. Product specifications must be checked and match against the system and updated accordingly. This is an important sales support role that will ensure all data is accurate and up to date to promote maximum efficiency of the sales team. You will report directly to the operations manager and will be responsible for all data input and maintenance. You will be an integral part of the team but your main focus will be on compliance monitoring for internal operations. Responsibilities: Input sales data onto the system Complete and maintain all traceability information Ensure all data is accurate, up to date and meets BRC standards Complete all product specifications and ensure up to date at all times Complete audits with external parties Produce non conformance reports (NCR)with external suppliers Maintain up to date certifications for internal and external purposes Support the sales and operational teams Requirements: Experience working in a compliance or analyst role Previous experience working to regulatory standards Experience of working with external auditors (BRC and RTA ideally) A background in auditing or food manufacturing Excellent organisational and communication skills Good IT skills, competent with Microsoft Office - Outlook, Word and Excel Previous experience using an ERP system, Netsuite would be an advantage A background working in farming, meat industry or livestock would be preferred You will need your own transport due to occasional site visits This compliance coordination role would suit someone who has worked as a compliance officer or compliance administrator or worked in data maintenance, data entry, or had a technical administration role. You will ideally come from a technical background and have experience in auditing or food manufacturing, predominantly meat, and have a good understanding of policies and procedures within the food manufacturing industry. Benefits include: Competitive basic salary of 30,000- 35,000 22 days holiday plus bank holidays An extra day off for your birthday Death in service x 4 salary Social events Team building activities Quarterly outings/activities Friday drinks Flexible working hours Please contact Nicola Wilson to discuss this compliance coordinator role further or to send a copy of your CV. If this role sounds like the next step in your career please don't delay as we are short listing immediately for this position. Apply Today! This role is commutable from Harrogate, Knaresborough, Wetherby, York and easily accessible from the A1. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
Mar 28, 2024
Full time
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
If you've recently obtained a viticultural management qualification or you're searching for the next step up into becoming a Vineyard Manager, this is an opportunity to join a market-disrupting UK wine industry innovator. As Vineyard Manager, you'll use your track record of delivering high-yield grape production to achieve business objectives and disrupt UK and international markets. You will manage the planning, setup and maintenance of the vineyard's operations. You will work alongside the Conservation Manager to ensure that the business remains at the pinnacle of sustainable wine production while utilising the latest technology to optimise yields and ensure the brand competes on price. What your day-to-day will look like: Maintain grape production data, crop estimates and vine maintenance Develop grape supply strategy Ensure optimum quality and grape variety characteristics Work in partnership with growers, winemakers and consultants to achieve high grape supply Select and manage seasonal labour Manage and organise harvest Ensure compliance to regulatory standards Establish and implement vineyard procedures, training and safety initiatives What you will have: Degree in viticulture or equivalent preferred Experience of management within a vineyard operation Strong organisational and logistical skills People management and good interpersonal skills Organic farming experience is desirable What you can expect: Competitive salary package + bonus scheme Robust training and professional development opportunities Being part of a growing business disrupting the UK market 25 days annual leave (pro-rata) Generous staff discount To apply: For more information and an informal confidential discussion please call Jon Handley on: Office or e-mail your CV and covering letter to De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Mar 28, 2024
Full time
If you've recently obtained a viticultural management qualification or you're searching for the next step up into becoming a Vineyard Manager, this is an opportunity to join a market-disrupting UK wine industry innovator. As Vineyard Manager, you'll use your track record of delivering high-yield grape production to achieve business objectives and disrupt UK and international markets. You will manage the planning, setup and maintenance of the vineyard's operations. You will work alongside the Conservation Manager to ensure that the business remains at the pinnacle of sustainable wine production while utilising the latest technology to optimise yields and ensure the brand competes on price. What your day-to-day will look like: Maintain grape production data, crop estimates and vine maintenance Develop grape supply strategy Ensure optimum quality and grape variety characteristics Work in partnership with growers, winemakers and consultants to achieve high grape supply Select and manage seasonal labour Manage and organise harvest Ensure compliance to regulatory standards Establish and implement vineyard procedures, training and safety initiatives What you will have: Degree in viticulture or equivalent preferred Experience of management within a vineyard operation Strong organisational and logistical skills People management and good interpersonal skills Organic farming experience is desirable What you can expect: Competitive salary package + bonus scheme Robust training and professional development opportunities Being part of a growing business disrupting the UK market 25 days annual leave (pro-rata) Generous staff discount To apply: For more information and an informal confidential discussion please call Jon Handley on: Office or e-mail your CV and covering letter to De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.