Caritas Anchor House
About the charity

Our mission is to build hope, enable lasting change, and end homelessness for people in East London. We are here to help people in our local community to build their new beginnings, by:

Providing a safe place – to make sure that people experiencing homelessness have somewhere safe to stay as they begin to rebuild their lives.

Offering support – to encourage and enable people to build a better future for themselves, through the provision of personalised support, educational and life skills opportunities.

Building resilience – to build networks of support, and empower people to navigate services with confidence and be a proactive member of their community outside of and beyond life at Caritas Anchor House.

We are going through an exciting period of change and growth, having recently launched an ambitious strategic plan, with goals including having a positive impact on the lives of more people experiencing homelessness than ever before.

With great ambition comes the need for great people, and we’re looking for someone fantastic to deliver our work on empowerment, engagement, and involvement with our residents in East London.

About the role

Based within the Community Partnerships team, this role creates a platform and resources for managers and employees to coordinate a programme of resident engagement, empowerment, and involvement.

The role will support residents to express their voice within the organisation, their community, and local government. They will support and enable residents to take action around their common concerns, listen, connect and motivate people to build their collective power, and ensure that they’re part of the decision-making for what their internal and external community should look like.

Other responsibilities include

To play an active part in resident engagement events across the organisation, ensuring they are well attended, delivered on time, and within budget.
Support resident volunteers to take an active part in resident engagement and to provide training to them to be able to carry out various roles within resident events.
Developing initiatives to increase the participation of a wide range of residents at all events and incorporating stakeholder feedback to improve services.
Ensure that ‘hard-to reach’ resident groups are effectively involved and work with the Strategic Management Team (SMT) to continually review ways that we involve these groups and provide suggestions for utilising non-traditional forms of engagement.
To attend, organise and facilitate public meetings, consultation, and events of a similar nature with residents, member colleagues, and stakeholders.

About you

Experience of resident empowerment, engagement, and involvement or community organising
Experience in delivering training to residents, managers, and staff
An excellent understanding of the issues affecting supported housing and homelessness
Proven organisational and communication skills
Understanding of equality, diversity, and inclusion within the workplace and the impact on this post
Confident using Microsoft Office, especially Word and Excel
Self-motivated and hardworking
Eastern European language skills – desirable but not essential
Knowledge of Newham communities and the wider area – desirable but not essential

About applying

To apply, please e-mail your CV and a cover letter outlining how you meet the skills, knowledge, and experience to be successful in this role.

Our people are the key to our success. We aim to attract a diverse community of employees and volunteers from a broad range of backgrounds, demographics, and cultures and create an inclusive environment in which everyone can succeed and flourish. We want to foster a culture in which everyone is united around our shared vision, values, and common purpose, and in which individuals are active participants and stakeholders in our success.

To have an informal discussion about this opportunity, discuss support for disabled applicants or to find out more about our commitments to diversity and inclusion please contact our People team.

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