The following content displays a map of the jobs location - Exeter Associate Director, Office of the Chief Executive Officer We are pleased to bring to the market the role of Associate Director, Office of the CEO. As our Associate Director, you will support and advise the Met Office Board and Executive, overseeing the organisation's governance framework and leading the Met Office net zero activities. We are seeking a permanent appointment on a job share basis of 0.6FTE / 22 hours per week, based at our Exeter HQ with hybrid working. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. Your world of expertise You will ensure the organisation has robust assurance and controls in place, providing leadership to our Legal, Internal Audit, Corporate Risk, and Executive Support teams, comprising circa 30 highly qualified specialists.You will have an integral role, supporting and advising the Chief Executive to develop the overall effectiveness of the Met Office's control framework. The role is also Secretary to the Met Office Board (MOB) and supports the Chair in the coordination of the MOB in fulfilling its governance and oversight of the organisation.You will also be the Met Office Net Zero lead and chair the Responsible Business Committee reporting to the Executive Board. Lead, advise and provide strategic direction to the Head of Legal, Head of Internal Audit, and Corporate Risk Manager so their teams can provide technical advice and subject matter expertise, assessing the impact on the business and making judgements on the level of legal, reputational, financial and operational risk that may arise from governance decisions. Leadership of the Chief Executive's office, their Private Secretary and the Executive Assistant Team; supporting the strategy formulation of the Executive and Met Office Board. Support and advise the Chief Executive Officer in respect of the Met Office Governance Framework, ensuring the Chief Executive is aware of their obligations as Accounting Officer and the Chair / Board abide by the relevant guidance and codes. As a member of the Met Office Extended Leadership Team (ELT), acting as a conduit of wider management views and concerns to the Chief Executive. The role also provides feedback to the ELT from the Chief Executive and Met Office Board. Support to MOB Chair, Board and Committees (Audit, RemCom & Security), organising meetings, minute taking and liaising with the sponsoring / owning government department - in effect working as the Company Secretary for the organisation. Act as Net Zero Lead for Met Office and chair the Responsible Business Committee, with oversight of the Met Office's 'force for good' activities. Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Associate Director, Office of the Chief Executive Officer, your total reward package will be up to £103,000 annually, which includes: A discretionary performance related bonus Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Excellent skills in clear, confident compelling communication to enable you to negotiate and influence at Executive level to achieve outcomes through others. Ability to provide strong, inspirational leadership not just in governance, risk and assurance, but across the breath of the organisation as part of the Met Office Extended Executive Leadership Team. A good understanding, or ability to rapidly gain a good understanding, of the Met Office business and its control structures.of the Met Office's business activities and priorities to enable you to meet the requirements of your internal customers Good understanding of governance, risk and assurance principles and mechanisms and systems of internal control. This includes strategic planning, budgeting cycles, Portfolio, Programme & project Management. Be able to assess the right time to intervene in challenging situations and have the tact, diplomacy and gravitas to speak the truth to power. Ability to build and develop relationships and a strong network across organisational boundaries to 'stay in touch' with what is happening across the organisation and be seen as somebody who can be trusted to act in the best interests of the Met Office at all times. Strong analytical skills and comfortable in operating with ambiguity. Demonstrates pragmatism and common sense in decision making. We would love to hear from you if you believe you meet the above criteria, but your skills and experience will be even better if you also possess: Formal governance and/or company secretarial qualification. Experience of working in a large diverse and complex organisation. Experience of strategic communications and business change management. Line management experience at a senior level How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria.We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Sunday 21 st April at 23:59 with first stage interviews commencing from Early May. You will hear from us once the closing date has passed. We may be able to offer hybrid working, where you work part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Currently we anticipate this role requiring at least 40% of working hours being worked in the office. How we can help: If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us.Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. A relocation package is available. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information.We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
Apr 18, 2024
Full time
The following content displays a map of the jobs location - Exeter Associate Director, Office of the Chief Executive Officer We are pleased to bring to the market the role of Associate Director, Office of the CEO. As our Associate Director, you will support and advise the Met Office Board and Executive, overseeing the organisation's governance framework and leading the Met Office net zero activities. We are seeking a permanent appointment on a job share basis of 0.6FTE / 22 hours per week, based at our Exeter HQ with hybrid working. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. Your world of expertise You will ensure the organisation has robust assurance and controls in place, providing leadership to our Legal, Internal Audit, Corporate Risk, and Executive Support teams, comprising circa 30 highly qualified specialists.You will have an integral role, supporting and advising the Chief Executive to develop the overall effectiveness of the Met Office's control framework. The role is also Secretary to the Met Office Board (MOB) and supports the Chair in the coordination of the MOB in fulfilling its governance and oversight of the organisation.You will also be the Met Office Net Zero lead and chair the Responsible Business Committee reporting to the Executive Board. Lead, advise and provide strategic direction to the Head of Legal, Head of Internal Audit, and Corporate Risk Manager so their teams can provide technical advice and subject matter expertise, assessing the impact on the business and making judgements on the level of legal, reputational, financial and operational risk that may arise from governance decisions. Leadership of the Chief Executive's office, their Private Secretary and the Executive Assistant Team; supporting the strategy formulation of the Executive and Met Office Board. Support and advise the Chief Executive Officer in respect of the Met Office Governance Framework, ensuring the Chief Executive is aware of their obligations as Accounting Officer and the Chair / Board abide by the relevant guidance and codes. As a member of the Met Office Extended Leadership Team (ELT), acting as a conduit of wider management views and concerns to the Chief Executive. The role also provides feedback to the ELT from the Chief Executive and Met Office Board. Support to MOB Chair, Board and Committees (Audit, RemCom & Security), organising meetings, minute taking and liaising with the sponsoring / owning government department - in effect working as the Company Secretary for the organisation. Act as Net Zero Lead for Met Office and chair the Responsible Business Committee, with oversight of the Met Office's 'force for good' activities. Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Associate Director, Office of the Chief Executive Officer, your total reward package will be up to £103,000 annually, which includes: A discretionary performance related bonus Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Excellent skills in clear, confident compelling communication to enable you to negotiate and influence at Executive level to achieve outcomes through others. Ability to provide strong, inspirational leadership not just in governance, risk and assurance, but across the breath of the organisation as part of the Met Office Extended Executive Leadership Team. A good understanding, or ability to rapidly gain a good understanding, of the Met Office business and its control structures.of the Met Office's business activities and priorities to enable you to meet the requirements of your internal customers Good understanding of governance, risk and assurance principles and mechanisms and systems of internal control. This includes strategic planning, budgeting cycles, Portfolio, Programme & project Management. Be able to assess the right time to intervene in challenging situations and have the tact, diplomacy and gravitas to speak the truth to power. Ability to build and develop relationships and a strong network across organisational boundaries to 'stay in touch' with what is happening across the organisation and be seen as somebody who can be trusted to act in the best interests of the Met Office at all times. Strong analytical skills and comfortable in operating with ambiguity. Demonstrates pragmatism and common sense in decision making. We would love to hear from you if you believe you meet the above criteria, but your skills and experience will be even better if you also possess: Formal governance and/or company secretarial qualification. Experience of working in a large diverse and complex organisation. Experience of strategic communications and business change management. Line management experience at a senior level How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria.We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Sunday 21 st April at 23:59 with first stage interviews commencing from Early May. You will hear from us once the closing date has passed. We may be able to offer hybrid working, where you work part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Currently we anticipate this role requiring at least 40% of working hours being worked in the office. How we can help: If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us.Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. A relocation package is available. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information.We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? In collaboration with the business unit leaders, Chief Underwriting Officers, Head of Product Development, the incumbent is responsible for: Management and drafting of wordings/integrity of insurance contracts. Review and development of sound technical underwriting standards, in respect of assigned Lines of Business Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Wordings Manage and undertake policy wording development and control across all lines of business ensuring TRV Wordings are robust and accurately drafted. Maintain a review of wordings ensuring that the status of outstanding wordings is known at any time and that the appropriate steps are taken to chase any overdue wordings in a timely fashion. To liaise with underwriters and brokers to ensure that slips and wordings meet pre-bind quality assurance before inception. Manage and facilitate, the amendment and drafting of policy wordings to ensure compliance with underwriters intended depth and breadth of coverage. Report wordings and documentation issues to underwriters/Manager on an exception basis so that underwriters are aware of the issues and can act accordingly. Build and maintain relationships with brokers/underwriters so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties. To ensure consistency and integrity within wordings is maintained. Work with the Delegated Authority Coordinator to ensure appropriate wording of Binding/TPA Agreements themselves and accompanying Certificates. To review and advise on TSM and TICL outwards reinsurance wordings in conjunction with the purchasing underwriter and the Outwards Reinsurance Manager. Technical Manage and execute Technical projects relating to issues that impact the Company's underwriting operations including: Monitoring & reviewing corporate appetite, Policy coverage, the legal, regulatory and statutory (where relevant) environment, industry developments & claims trends. Define, develop European Underwriting positions and guidelines. Establish (or oversee) corporate underwriting appetite to ensure constancy across Europe. Emerging Issues. Identify trends and opportunities. Perform research, develop strategies and act as resource for Risk Committee and Senior Management. Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development. Represent the Company at relevant industry seminars and other forums to assimilate changes that represent opportunities or threats for the Company's underwriting operations. Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues. Product Development Actively participate in Product Development (both new and existing) providing technical expertise, input and guidance. For both new and existing Product Development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate). Technical Training. Assist in respect of development /provision & maintenance of Technical Training materials particularly in respect of compliance with Lloyds Market reform initiatives and respond as appropriate to claims trends, technical issues and industry requirements. Other Duties Ensure that effective recruitment, retention and succession planning is in place and that all staff training and development needs are identified, acted upon and documented. Achieving the annually agreed performance objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Previous exposure of London Market systems/processes beneficial. Educated to degree standard. Relevant experience gained working within the Company or Lloyds market. Relevant work experience gained within any of the following Property, Marine Classes, Aviation, Power and Utilities, Professional Risks or Personal Lines particularly Accident & Travel (from either an Underwriting or Claims perspective preferably with a legal bias). Leadership Consistently sets clear direction by defining goals and priorities. Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing. Energises others to commit to achieving the highest standards. Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company. Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgment, sensitivity and competence necessary to operate in a matrix organization. Skills & Abilities Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills. Acts with a sense of urgency. Works effectively with all levels and can build new relationships. Effectively coaches and monitors employees at all levels. Takes responsibility for decisions and actions. Manages own work. Understands the business and responses to all related issues, concerns and problems. What is a Must Have? Experience drafting underwriting policy wordings. Experience managing projects. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? In collaboration with the business unit leaders, Chief Underwriting Officers, Head of Product Development, the incumbent is responsible for: Management and drafting of wordings/integrity of insurance contracts. Review and development of sound technical underwriting standards, in respect of assigned Lines of Business Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Wordings Manage and undertake policy wording development and control across all lines of business ensuring TRV Wordings are robust and accurately drafted. Maintain a review of wordings ensuring that the status of outstanding wordings is known at any time and that the appropriate steps are taken to chase any overdue wordings in a timely fashion. To liaise with underwriters and brokers to ensure that slips and wordings meet pre-bind quality assurance before inception. Manage and facilitate, the amendment and drafting of policy wordings to ensure compliance with underwriters intended depth and breadth of coverage. Report wordings and documentation issues to underwriters/Manager on an exception basis so that underwriters are aware of the issues and can act accordingly. Build and maintain relationships with brokers/underwriters so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties. To ensure consistency and integrity within wordings is maintained. Work with the Delegated Authority Coordinator to ensure appropriate wording of Binding/TPA Agreements themselves and accompanying Certificates. To review and advise on TSM and TICL outwards reinsurance wordings in conjunction with the purchasing underwriter and the Outwards Reinsurance Manager. Technical Manage and execute Technical projects relating to issues that impact the Company's underwriting operations including: Monitoring & reviewing corporate appetite, Policy coverage, the legal, regulatory and statutory (where relevant) environment, industry developments & claims trends. Define, develop European Underwriting positions and guidelines. Establish (or oversee) corporate underwriting appetite to ensure constancy across Europe. Emerging Issues. Identify trends and opportunities. Perform research, develop strategies and act as resource for Risk Committee and Senior Management. Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development. Represent the Company at relevant industry seminars and other forums to assimilate changes that represent opportunities or threats for the Company's underwriting operations. Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues. Product Development Actively participate in Product Development (both new and existing) providing technical expertise, input and guidance. For both new and existing Product Development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate). Technical Training. Assist in respect of development /provision & maintenance of Technical Training materials particularly in respect of compliance with Lloyds Market reform initiatives and respond as appropriate to claims trends, technical issues and industry requirements. Other Duties Ensure that effective recruitment, retention and succession planning is in place and that all staff training and development needs are identified, acted upon and documented. Achieving the annually agreed performance objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Previous exposure of London Market systems/processes beneficial. Educated to degree standard. Relevant experience gained working within the Company or Lloyds market. Relevant work experience gained within any of the following Property, Marine Classes, Aviation, Power and Utilities, Professional Risks or Personal Lines particularly Accident & Travel (from either an Underwriting or Claims perspective preferably with a legal bias). Leadership Consistently sets clear direction by defining goals and priorities. Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing. Energises others to commit to achieving the highest standards. Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company. Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgment, sensitivity and competence necessary to operate in a matrix organization. Skills & Abilities Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills. Acts with a sense of urgency. Works effectively with all levels and can build new relationships. Effectively coaches and monitors employees at all levels. Takes responsibility for decisions and actions. Manages own work. Understands the business and responses to all related issues, concerns and problems. What is a Must Have? Experience drafting underwriting policy wordings. Experience managing projects. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Senior Technical Officer - Commercial Wallfields, Hertfordshire (hybrid working and travel across the area) The Organisation East Herts Council (EHC) supports a population of around 150,000 people across 480 square miles on the east of Hertfordshire. We re a small council with big ambitions, and we strive to provide the businesses and residents of East Hertfordshire with a prosperous and sustainable future, with communities at the heart of all our work. We are now looking for a Senior Technical Officer to join our team on a full-time, permanent basis. The Benefits - Salary of £38,912 - £42,107 pro rata (including £689 local weighting) - Local Government pension scheme - 26-29 days annual leave, rising to 34 days with 5 years' local government service - Employee well-being programme - Access to Occupational Health Scheme - Discounts at local leisure centres - Free parking This is the perfect opportunity for a qualified environmental health professional with project management experience and EHRB registration to make a real difference to our area. You ll have the chance to grow and develop with our professional development prospects, as well as benefitting from hybrid and flexible working options, and real chances to enhance your work/life balance! So, if you re ready to advance your environmental career with our vital organisation, we d love to hear from you. The Role As a Senior Technical Officer, you will deliver our food hygiene inspection programme across the district. Specifically, you will look into reports of violations of food safety and health and safety regulations, private water supply issues, environmental health licensing, and infectious disease control. You will also assist with other health protection functions such as workplace inspections, accident investigations, infectious disease control, water supply sampling, and licensing. Working on a range of projects, you will help to shape and improve our services whilst positively impacting environmental controls across the area. Additionally, you will work within established procedures, undertaking enforcement ranging from informal action, to issuing written warnings and formal notices, to conducting interviews under PACE and preparing prosecution files. About You To be considered as a Senior Technical Officer, you will need: - Significant experience in Environmental Health practice with evidence of the practical implementation of specialist knowledge - Project management experience - Experience of summarising technical and complex information to produce briefing notes for elected members and senior managers - A certificate of registration with the Environmental Health Registration Board (EHRB) for the Higher Certificate in Food Control - A Level 3 certificate (or equivalent) in the inspection and licensing of animal activities - A full, valid driving licence and access to a suitable motor vehicle The closing date for this vacancy is the 3rd May 2024. Other organisations might call this role Food Safety Officer, Hygiene Officer, HS&E Officer, Environmental Health Officer, Health and Safety Officer, H&S Officer, HSE Officer, or HS&E Co-ordinator. EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity. So, if you d like to advance your career as a Senior Technical Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 18, 2024
Full time
Senior Technical Officer - Commercial Wallfields, Hertfordshire (hybrid working and travel across the area) The Organisation East Herts Council (EHC) supports a population of around 150,000 people across 480 square miles on the east of Hertfordshire. We re a small council with big ambitions, and we strive to provide the businesses and residents of East Hertfordshire with a prosperous and sustainable future, with communities at the heart of all our work. We are now looking for a Senior Technical Officer to join our team on a full-time, permanent basis. The Benefits - Salary of £38,912 - £42,107 pro rata (including £689 local weighting) - Local Government pension scheme - 26-29 days annual leave, rising to 34 days with 5 years' local government service - Employee well-being programme - Access to Occupational Health Scheme - Discounts at local leisure centres - Free parking This is the perfect opportunity for a qualified environmental health professional with project management experience and EHRB registration to make a real difference to our area. You ll have the chance to grow and develop with our professional development prospects, as well as benefitting from hybrid and flexible working options, and real chances to enhance your work/life balance! So, if you re ready to advance your environmental career with our vital organisation, we d love to hear from you. The Role As a Senior Technical Officer, you will deliver our food hygiene inspection programme across the district. Specifically, you will look into reports of violations of food safety and health and safety regulations, private water supply issues, environmental health licensing, and infectious disease control. You will also assist with other health protection functions such as workplace inspections, accident investigations, infectious disease control, water supply sampling, and licensing. Working on a range of projects, you will help to shape and improve our services whilst positively impacting environmental controls across the area. Additionally, you will work within established procedures, undertaking enforcement ranging from informal action, to issuing written warnings and formal notices, to conducting interviews under PACE and preparing prosecution files. About You To be considered as a Senior Technical Officer, you will need: - Significant experience in Environmental Health practice with evidence of the practical implementation of specialist knowledge - Project management experience - Experience of summarising technical and complex information to produce briefing notes for elected members and senior managers - A certificate of registration with the Environmental Health Registration Board (EHRB) for the Higher Certificate in Food Control - A Level 3 certificate (or equivalent) in the inspection and licensing of animal activities - A full, valid driving licence and access to a suitable motor vehicle The closing date for this vacancy is the 3rd May 2024. Other organisations might call this role Food Safety Officer, Hygiene Officer, HS&E Officer, Environmental Health Officer, Health and Safety Officer, H&S Officer, HSE Officer, or HS&E Co-ordinator. EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity. So, if you d like to advance your career as a Senior Technical Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with Wakefield District Housing to assist them in recruiting a permanent Development Manager to work from their offices within Wakefield. WDH now has more than 32,000 properties throughout the Yorkshire region. We employ more than 1400 employees, with an estimated turnover of over £150m. It is an exciting time for WDH as we are expanding our New Build Development Programme in line with our 2025 Business Strategy. Our ambitious growth plan is to build up to 500 new properties a year and our new build plans include area of major regeneration and ensuring our assets are sustainable, secure and safe. Leading the Development Project Managers and Technical Support Officer you will ensure that our teams deliver the highest standards in bringing new build delivery forward and provide outstanding new homes that meet our customers' needs. You will be delivery focused, ensuring that our organisation meets it's customer commitments, is efficient and effective and be a transformational leader who enjoys working collaboratively. The role provides an opportunity to have a key operational role in the delivery of WDH's vision for supporting New Build growth. The role will be aligned to agreed Investment and Business Plan targets and budget, supported by robust business plans within a risk management framework. To be considered for these roles you will have a significant experience in a Housing Construction related field, with previous managerial experience, and be highly ambitious with an appreciation of the challenges of delivering our business strategy and plans in a competitive landscape. You will also have up-to-date knowledge of legislative planning frameworks, regulatory requirements and key issues relevant to new build development, legislation and best practice. The ideal candidates will have extensive knowledge of New Build development, is adept at project management and crucially understand operational delivery. You will have a qualification at Level 6 in a relevant subject as well as extensive experience in a housing related field. WDH is on a journey to create an agile organisation by investing in a new digital infrastructure as well as increasing our customer focus. Salary and Benefits £48,398 - £52,030 33 holidays per annum plus your birthday off each year 15.7% employee contribution (local government pension scheme) Hybrid/Flexible working patterns Private BUPA healthcare where the individual is booked in for an annual health check as part of this. Recruitment Timeline Closing Date: Sunday 5th May If you feel this role is for you and have the relevant qualifications; experience and competences and you can make a difference at WDH, please contact either of the following; Sue Young - Executive Director Investment Wakefield District Housing (see below) Role and company information. Allan Madden - Senior Business Manager Adecco Property Services (see below) Role information, and application process and JD requests
Apr 18, 2024
Full time
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with Wakefield District Housing to assist them in recruiting a permanent Development Manager to work from their offices within Wakefield. WDH now has more than 32,000 properties throughout the Yorkshire region. We employ more than 1400 employees, with an estimated turnover of over £150m. It is an exciting time for WDH as we are expanding our New Build Development Programme in line with our 2025 Business Strategy. Our ambitious growth plan is to build up to 500 new properties a year and our new build plans include area of major regeneration and ensuring our assets are sustainable, secure and safe. Leading the Development Project Managers and Technical Support Officer you will ensure that our teams deliver the highest standards in bringing new build delivery forward and provide outstanding new homes that meet our customers' needs. You will be delivery focused, ensuring that our organisation meets it's customer commitments, is efficient and effective and be a transformational leader who enjoys working collaboratively. The role provides an opportunity to have a key operational role in the delivery of WDH's vision for supporting New Build growth. The role will be aligned to agreed Investment and Business Plan targets and budget, supported by robust business plans within a risk management framework. To be considered for these roles you will have a significant experience in a Housing Construction related field, with previous managerial experience, and be highly ambitious with an appreciation of the challenges of delivering our business strategy and plans in a competitive landscape. You will also have up-to-date knowledge of legislative planning frameworks, regulatory requirements and key issues relevant to new build development, legislation and best practice. The ideal candidates will have extensive knowledge of New Build development, is adept at project management and crucially understand operational delivery. You will have a qualification at Level 6 in a relevant subject as well as extensive experience in a housing related field. WDH is on a journey to create an agile organisation by investing in a new digital infrastructure as well as increasing our customer focus. Salary and Benefits £48,398 - £52,030 33 holidays per annum plus your birthday off each year 15.7% employee contribution (local government pension scheme) Hybrid/Flexible working patterns Private BUPA healthcare where the individual is booked in for an annual health check as part of this. Recruitment Timeline Closing Date: Sunday 5th May If you feel this role is for you and have the relevant qualifications; experience and competences and you can make a difference at WDH, please contact either of the following; Sue Young - Executive Director Investment Wakefield District Housing (see below) Role and company information. Allan Madden - Senior Business Manager Adecco Property Services (see below) Role information, and application process and JD requests
Environmental Auditor Reference: BY1296 Location: Edinburgh Salary: 30,000 - 35,000 Our client is seeking an ambitious Environmental Auditor with experience in environmental monitoring, consultancy or assessments to join their expanding team in Edinburgh. You'll be providing Planning Monitoring Officer services to Government, private developers and local planning authorities, working on a huge range of environmental projects around Scotland. The Environmental Auditor/PMO selected will be working or a range of existing commissions, both on site and in office with a team of Environmental specialists, reviewing and auditing documents, including EIAs. Experience and confidence in construction/site-based environments is therefore preferable. The Environmental Auditor selected will be offered: A top salary ( 30,000 - 35,000) Hybrid opportunities. Welcoming, inclusive and professional work environment. Excellent opportunity for career development. Training provided where required. Varied work. To be considered for the Environmental Auditor role you should: Have a degree in environmental management/consultancy/sciences/engineering, physical geography, ecology or a similar relevant subject,. Have experience in EIA or as an Environmental Auditor / PMO. Have a membership with a professional institution at the appropriate level. Hold a full UK Driving licence and be will to travel for work. Have a full right to work in the UK. Be commutable to Edinburgh. If you are interested in this or other roles Environmental Consultancy/Geo-environmental/Geotechnical roles please do not hesitate to contact Beth Young on (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
Apr 18, 2024
Full time
Environmental Auditor Reference: BY1296 Location: Edinburgh Salary: 30,000 - 35,000 Our client is seeking an ambitious Environmental Auditor with experience in environmental monitoring, consultancy or assessments to join their expanding team in Edinburgh. You'll be providing Planning Monitoring Officer services to Government, private developers and local planning authorities, working on a huge range of environmental projects around Scotland. The Environmental Auditor/PMO selected will be working or a range of existing commissions, both on site and in office with a team of Environmental specialists, reviewing and auditing documents, including EIAs. Experience and confidence in construction/site-based environments is therefore preferable. The Environmental Auditor selected will be offered: A top salary ( 30,000 - 35,000) Hybrid opportunities. Welcoming, inclusive and professional work environment. Excellent opportunity for career development. Training provided where required. Varied work. To be considered for the Environmental Auditor role you should: Have a degree in environmental management/consultancy/sciences/engineering, physical geography, ecology or a similar relevant subject,. Have experience in EIA or as an Environmental Auditor / PMO. Have a membership with a professional institution at the appropriate level. Hold a full UK Driving licence and be will to travel for work. Have a full right to work in the UK. Be commutable to Edinburgh. If you are interested in this or other roles Environmental Consultancy/Geo-environmental/Geotechnical roles please do not hesitate to contact Beth Young on (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Craft Specialist - Technical Support Officer Location - Reading area Closing Date: 23rd April 2024 Package - £30,750 - £44,000 (depending on your suitability and level of experience) plus allowance As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site What will you be required to do? As a Craft Specialist - Technical Support Officer (TSO), you will be predominantly electrical biased and required to carry out the production of task associated documentation (SSoW) including risk assessments, method statements, working at height assessments and COSHH assessments to enable the completion of planned and reactive maintenance activities (installation, repair, replacement, modifications, etc). Types of plant, equipment and systems typically covered by the role will vary but will predominately be building services such as, electrical distribution, compressed air, steam, chilled water, HVAC, AHU s etc. The TSO will use experience and knowledge to provide technical support to the maintenance teams to enable completion of complex tasks whilst demonstrating understanding, competence and adherence to all relevant legislative and company standards within area of responsibility. You will provide an interface between the maintenance and engineering functions for the delivery of minor alteration projects, the sourcing of spares, identification of suitable replacement parts for obsolete equipment. As a craft specialist, you will be required to work in a professional and flexible manner across a variety of locations to meet the programme and company needs and help to lead the team in adopting the company values. What will you need to be considered? An engineering apprenticeship with a minimum NVQ/Diploma Level 3 in a relevant technical discipline or NVQ/Diploma level 2 plus industrial experience. Competency in a single specialism or capability to work across a range of disciplines or work areas Ability to work as a lead team member including coaching other engineers in specialised roles Basic computer literacy to utilise relevant business systems (e.g. Asset Management System) Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 18, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Craft Specialist - Technical Support Officer Location - Reading area Closing Date: 23rd April 2024 Package - £30,750 - £44,000 (depending on your suitability and level of experience) plus allowance As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site What will you be required to do? As a Craft Specialist - Technical Support Officer (TSO), you will be predominantly electrical biased and required to carry out the production of task associated documentation (SSoW) including risk assessments, method statements, working at height assessments and COSHH assessments to enable the completion of planned and reactive maintenance activities (installation, repair, replacement, modifications, etc). Types of plant, equipment and systems typically covered by the role will vary but will predominately be building services such as, electrical distribution, compressed air, steam, chilled water, HVAC, AHU s etc. The TSO will use experience and knowledge to provide technical support to the maintenance teams to enable completion of complex tasks whilst demonstrating understanding, competence and adherence to all relevant legislative and company standards within area of responsibility. You will provide an interface between the maintenance and engineering functions for the delivery of minor alteration projects, the sourcing of spares, identification of suitable replacement parts for obsolete equipment. As a craft specialist, you will be required to work in a professional and flexible manner across a variety of locations to meet the programme and company needs and help to lead the team in adopting the company values. What will you need to be considered? An engineering apprenticeship with a minimum NVQ/Diploma Level 3 in a relevant technical discipline or NVQ/Diploma level 2 plus industrial experience. Competency in a single specialism or capability to work across a range of disciplines or work areas Ability to work as a lead team member including coaching other engineers in specialised roles Basic computer literacy to utilise relevant business systems (e.g. Asset Management System) Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
locations Cheltenham, Gloucestershire, England, UK Cambridge, Cambridgeshire, England, UK time type Full time posted on Posted 2 Days Ago job requisition id REQ-7967 The purpose of the Chief Technology Officer (CTO) role is to provide clear strategy and guidance on the use of the technology within the business. The CTO will author and be responsible for the Business's internal and externally visible technology roadmaps. This role holder will be required to have visibility of customer needs both now and in the future across the full portfolio of Ultra PCS product lines including land and air capability. The role holder will be required to liaise with key customers, suppliers, academic institutions and technology partners and provide a clear vision of the future technology needs of Ultra PCS. Though the role is the key focal point for all innovation within the business and is key to the future success of Ultra PCS, it is not a single point for ideas but is instead the funnel through which ideas and innovation are filtered based on justifiable return and customer pull. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Key Responsibilities: Develop relationships with academic bodies and external engineering agencies Produce and regularly review product and technology roadmaps Scrutinise IR & D projects and help define key deliverables Report on all IR & D project processes when not attached to a product upgrade Author the academic engagement plan Manage the Senior Technical Authorities such that they can provide independence and critical direction into the Engineering Team Authoring and producing the extant technology roadmaps Arranging regular review of the technology strategy with the Senior Leadership Team and Senior Engineering and Project Management Team Supporting the Senior Engineering Managers, Head of Engineering, Director of Engineering Development and other Senior Managers in producing future skills frameworks Providing guidance to the Rapid Prototyping Team for the key use of technology Keeping abreast of current and future technologies applicable to the company including disruptive technologies to existing Ultra PCS business Supporting Value Streams with bids and other business development activities as required by the VP Engineering Supporting the business units in their IR &B D projects Mentor and coach engineering talent within the business as directed by the Head of Engineering Support Cost saving measures within the business Deliver knowledge transfer in support of succession development and increased SQEP capability Acting as the voice of the customer when defining technology strategy Presenting, enabling and supporting appropriate CR & D opportunities Scrutinising IR & D and CR & D development activities as directed by the VP Engineering against the agreed roadmaps Scrutinising and supporting Sales capture activities as directed by the VP Value Streams Key interfaces VP Engineering VP Value streams Senior Technical Authorities Director of Engineering Development Value Streams Team Engineering Team Required Skills & Experience: A Bachelor's degree in engineering or equivalent experience A minimum of 5 years' experience in engineering and/or technology leadership A background in engineering development Must possess excellent oral and written communication skills Must be a problem solver, work under pressure and maintain a professional, helpful and poised demeanor Sophisticated strategist and conceptual thinker Self-motivated with the ability to multi task and work unsupervised while contributing to broadening the capability and experience of the Engineering Department Ability to interact effectively with all levels of management Collaborates beyond boundaries A positive team player A finisher with a 'can do' attitude who works well under pressure Well-developed organisation and time management skills High level of accuracy whilst processing high volumes of potentially repetitive tasks Focused, proactive, adaptable, approachable and committed The role is not physically demanding although long haul travel and some lifting of equipment will be required Professional leadership and management abilities, a role model to all employees and potential recruits. Protect the companies interests Creator of inclusive culture with focus on 'Safety above all else' Is enthusiastic about all matters pertaining to engineering Have a questioning attitude Security Clearance: Candidates must be able to achieve a SC security clearance Benefits: Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities. Flexible working within core working hours 25 days holiday with the option to buy/sell 5 days plus bank holidays. 4 times your annual salary in life assurance Flexible benefits package Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions. Sports and Social club Supportive and friendly working environment with regular team events You couldn't be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. About Us Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers' mission critical and intelligent systems in the defence, security, critical detection, & control markets. Our capabilities and technologies can be found on many of the world's long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Click here to learn more about us.
Apr 18, 2024
Full time
locations Cheltenham, Gloucestershire, England, UK Cambridge, Cambridgeshire, England, UK time type Full time posted on Posted 2 Days Ago job requisition id REQ-7967 The purpose of the Chief Technology Officer (CTO) role is to provide clear strategy and guidance on the use of the technology within the business. The CTO will author and be responsible for the Business's internal and externally visible technology roadmaps. This role holder will be required to have visibility of customer needs both now and in the future across the full portfolio of Ultra PCS product lines including land and air capability. The role holder will be required to liaise with key customers, suppliers, academic institutions and technology partners and provide a clear vision of the future technology needs of Ultra PCS. Though the role is the key focal point for all innovation within the business and is key to the future success of Ultra PCS, it is not a single point for ideas but is instead the funnel through which ideas and innovation are filtered based on justifiable return and customer pull. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Key Responsibilities: Develop relationships with academic bodies and external engineering agencies Produce and regularly review product and technology roadmaps Scrutinise IR & D projects and help define key deliverables Report on all IR & D project processes when not attached to a product upgrade Author the academic engagement plan Manage the Senior Technical Authorities such that they can provide independence and critical direction into the Engineering Team Authoring and producing the extant technology roadmaps Arranging regular review of the technology strategy with the Senior Leadership Team and Senior Engineering and Project Management Team Supporting the Senior Engineering Managers, Head of Engineering, Director of Engineering Development and other Senior Managers in producing future skills frameworks Providing guidance to the Rapid Prototyping Team for the key use of technology Keeping abreast of current and future technologies applicable to the company including disruptive technologies to existing Ultra PCS business Supporting Value Streams with bids and other business development activities as required by the VP Engineering Supporting the business units in their IR &B D projects Mentor and coach engineering talent within the business as directed by the Head of Engineering Support Cost saving measures within the business Deliver knowledge transfer in support of succession development and increased SQEP capability Acting as the voice of the customer when defining technology strategy Presenting, enabling and supporting appropriate CR & D opportunities Scrutinising IR & D and CR & D development activities as directed by the VP Engineering against the agreed roadmaps Scrutinising and supporting Sales capture activities as directed by the VP Value Streams Key interfaces VP Engineering VP Value streams Senior Technical Authorities Director of Engineering Development Value Streams Team Engineering Team Required Skills & Experience: A Bachelor's degree in engineering or equivalent experience A minimum of 5 years' experience in engineering and/or technology leadership A background in engineering development Must possess excellent oral and written communication skills Must be a problem solver, work under pressure and maintain a professional, helpful and poised demeanor Sophisticated strategist and conceptual thinker Self-motivated with the ability to multi task and work unsupervised while contributing to broadening the capability and experience of the Engineering Department Ability to interact effectively with all levels of management Collaborates beyond boundaries A positive team player A finisher with a 'can do' attitude who works well under pressure Well-developed organisation and time management skills High level of accuracy whilst processing high volumes of potentially repetitive tasks Focused, proactive, adaptable, approachable and committed The role is not physically demanding although long haul travel and some lifting of equipment will be required Professional leadership and management abilities, a role model to all employees and potential recruits. Protect the companies interests Creator of inclusive culture with focus on 'Safety above all else' Is enthusiastic about all matters pertaining to engineering Have a questioning attitude Security Clearance: Candidates must be able to achieve a SC security clearance Benefits: Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities. Flexible working within core working hours 25 days holiday with the option to buy/sell 5 days plus bank holidays. 4 times your annual salary in life assurance Flexible benefits package Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions. Sports and Social club Supportive and friendly working environment with regular team events You couldn't be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. About Us Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers' mission critical and intelligent systems in the defence, security, critical detection, & control markets. Our capabilities and technologies can be found on many of the world's long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Click here to learn more about us.
People Business Partner needed to join our Satalia division on a permanent basis This role is largely remote based with requirement to travel to Watford and/or London as required. What you'll be doing: Contribute to and drive the overall People team strategy as a strategic partner to your assigned business area(s). Be a sparring partner for the senior leader of your business areas to build relationships and challenge the status quo with a seat at the leadership table Develop a deep knowledge of business strategies, priorities and challenges to raise creditability of the People team and ensure that your business areas are right sized and structured to deliver Coach management team to improve leadership capability and drive improved employee engagement Use People metrics to support managers in defining, developing, and executing people plans, in collaboration with the Talent, L&D and Reward teams Ownership of the Performance enablement process in your area to influence business managers on decision making on people, promotions, and recruitment Lead on complex employee relations matters as necessary (including Redundancy and TUPE) including working with and mentoring the People officer on more simplistic cases Communicate key messages through Business area, attending team meetings and being a visible partner Lead or support UK CPO to deliver on People team and wider EMEA or Business change projects. Current projects include Career Pathways and Competency frameworks, Leadership Development, IE&D strategy and Wellbeing initiatives. What we want from you: Strong experience as generalist HR Business Partner, ideally within a similar industry Comfortable working in a fast paced and constantly changing environment, working at an operational and strategic level. Skilled and experienced in organisational development and change, performance management, reward and learning and development. CIPD qualified and a passion for continuous professional development Organized with the ability to manage and prioritize a challenging and busy workload Good knowledge of employment law and commercial in your approach Excellent people management and influential skills Analytical and goal oriented Demonstrable experience with HR metrics Self-starter with a drive to make things happen at pace Strong emotional intelligence, listening, influencing and coaching skills A high level of resilience If you know some of this, even better: Prior experience working in a technology agency/consultancy What we can offer you: Opportunity to work at the forefront of AI technology A chance to contribute to groundbreaking commerce AI solutions Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. We offer a great benefits package including hybrid working that works for everyone, a generous discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.? Satalia, a Wunderman Thompson Commerce and Technology Company, is a community of individuals devoted to working on diverse and challenging projects, allowing you to flex your technical skills whilst working with a tight knit team of high performing colleagues. How we do it: Led by our founder (who is also WPP's Chief AI Officer), Satalia's ambition is to become a decentralised organisation of the future. Today this involves developing tools and processes to liberate and automate manual repetitive tasks, with a focus on freedom, transparency and trust. We are investing massively in developing next generation generative AI tools, including workstreams covering text, image, video, audio, and research. We are building large scale, enterprise grade solutions and serving these innovations to our clients and WPP agency partners.? At Wunderman Thompson Commerce and Technology: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms.? We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. What makes us different? We are part of Wunderman Thompson Commerce & Technology. Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world-class strategic thinking and creative insight, with deep executional capability across technology and operations. We're part of the WPP Group, which gives us the talent, infrastructure, and support of one of the largest agency networks in the world. If you need reasonable adjustments at any point in the application or interview process, please let us know. At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Apr 18, 2024
Full time
People Business Partner needed to join our Satalia division on a permanent basis This role is largely remote based with requirement to travel to Watford and/or London as required. What you'll be doing: Contribute to and drive the overall People team strategy as a strategic partner to your assigned business area(s). Be a sparring partner for the senior leader of your business areas to build relationships and challenge the status quo with a seat at the leadership table Develop a deep knowledge of business strategies, priorities and challenges to raise creditability of the People team and ensure that your business areas are right sized and structured to deliver Coach management team to improve leadership capability and drive improved employee engagement Use People metrics to support managers in defining, developing, and executing people plans, in collaboration with the Talent, L&D and Reward teams Ownership of the Performance enablement process in your area to influence business managers on decision making on people, promotions, and recruitment Lead on complex employee relations matters as necessary (including Redundancy and TUPE) including working with and mentoring the People officer on more simplistic cases Communicate key messages through Business area, attending team meetings and being a visible partner Lead or support UK CPO to deliver on People team and wider EMEA or Business change projects. Current projects include Career Pathways and Competency frameworks, Leadership Development, IE&D strategy and Wellbeing initiatives. What we want from you: Strong experience as generalist HR Business Partner, ideally within a similar industry Comfortable working in a fast paced and constantly changing environment, working at an operational and strategic level. Skilled and experienced in organisational development and change, performance management, reward and learning and development. CIPD qualified and a passion for continuous professional development Organized with the ability to manage and prioritize a challenging and busy workload Good knowledge of employment law and commercial in your approach Excellent people management and influential skills Analytical and goal oriented Demonstrable experience with HR metrics Self-starter with a drive to make things happen at pace Strong emotional intelligence, listening, influencing and coaching skills A high level of resilience If you know some of this, even better: Prior experience working in a technology agency/consultancy What we can offer you: Opportunity to work at the forefront of AI technology A chance to contribute to groundbreaking commerce AI solutions Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. We offer a great benefits package including hybrid working that works for everyone, a generous discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.? Satalia, a Wunderman Thompson Commerce and Technology Company, is a community of individuals devoted to working on diverse and challenging projects, allowing you to flex your technical skills whilst working with a tight knit team of high performing colleagues. How we do it: Led by our founder (who is also WPP's Chief AI Officer), Satalia's ambition is to become a decentralised organisation of the future. Today this involves developing tools and processes to liberate and automate manual repetitive tasks, with a focus on freedom, transparency and trust. We are investing massively in developing next generation generative AI tools, including workstreams covering text, image, video, audio, and research. We are building large scale, enterprise grade solutions and serving these innovations to our clients and WPP agency partners.? At Wunderman Thompson Commerce and Technology: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms.? We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. What makes us different? We are part of Wunderman Thompson Commerce & Technology. Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world-class strategic thinking and creative insight, with deep executional capability across technology and operations. We're part of the WPP Group, which gives us the talent, infrastructure, and support of one of the largest agency networks in the world. If you need reasonable adjustments at any point in the application or interview process, please let us know. At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Apr 18, 2024
Full time
Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
Apr 18, 2024
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
SENIOR DATA GOVERNANCE AND ACCESS OFFICER Salary: From £37,500 per annum Reports to: Senior Cancer Intelligence Manager (Data and Informatics) Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week Location: Stratford w/ high-flex (1 - 2 days per week in the office). We are open to further discussions around flexible working for the successful candidate. Closing date: Tuesday 23 April 2024, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for you to join us as a Senior Data Governance and Access Officer. We need you to manage and maintain Cancer Intelligence's official data security accreditations, policies and systems. You'll support the team's increasing ambitions to acquire, securely manage and analyse complex datasets to support the directorate in its evidence-based policy-making and influencing. What will I be doing? Management of CRUK's Data Security and Protection Toolkit (DSPT) accreditation and all associated policies, processes, risk assessment and staff training required for its maintenance Developing and implementing processes captured within documentation across the Cancer Intelligence Team, including the delivery of training to and assessment of staff to ensure high level and consistent knowledge of processes for handling sensitive/confidential health data Writing, updating and/or collating all relevant documentation required for successful submission of officially recognised data security accreditations Identifying risks and developing mitigation strategies, including the maintenance of a data asset risk register Providing technical support for applications to acquire data for the Cancer Intelligence team (including both regular updates of official statistics, and bespoke extracts of patient and other data that may require Research Ethics approval or equivalent), ensuring these applications meet the requirements of our data suppliers Leading on logistical aspects of acquiring data, including tracking requests, and anticipating and resolving potential delays Identifying potential and actual system bottlenecks; and assisting the Data Liaison Manager to bring about improvements in access to patient data Providing regular management information about data acquisition processes for the Data Liaison Manager and Head of Cancer Intelligence Responsible for ensuring that data are transferred, stored and accessed as prescribed in Cancer Intelligence Information Security Management System policies. What skills are you looking for? Extensive understanding of research project applications and the research lifecycle Experience of managing and maintaining officially recognised data security and protection accreditations Experience of training others in the adherence to data security and protection protocols and identifying and mitigating risk Experience supporting analysts or researchers in an academic or research setting Knowledge of metadata standards and systems Extensive experience of assessing data quality Expert knowledge of data protection and information governance principles Good relationship management skills, with the ability to establish and develop new relationships with health professionals and data suppliers. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Apr 18, 2024
Full time
SENIOR DATA GOVERNANCE AND ACCESS OFFICER Salary: From £37,500 per annum Reports to: Senior Cancer Intelligence Manager (Data and Informatics) Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week Location: Stratford w/ high-flex (1 - 2 days per week in the office). We are open to further discussions around flexible working for the successful candidate. Closing date: Tuesday 23 April 2024, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for you to join us as a Senior Data Governance and Access Officer. We need you to manage and maintain Cancer Intelligence's official data security accreditations, policies and systems. You'll support the team's increasing ambitions to acquire, securely manage and analyse complex datasets to support the directorate in its evidence-based policy-making and influencing. What will I be doing? Management of CRUK's Data Security and Protection Toolkit (DSPT) accreditation and all associated policies, processes, risk assessment and staff training required for its maintenance Developing and implementing processes captured within documentation across the Cancer Intelligence Team, including the delivery of training to and assessment of staff to ensure high level and consistent knowledge of processes for handling sensitive/confidential health data Writing, updating and/or collating all relevant documentation required for successful submission of officially recognised data security accreditations Identifying risks and developing mitigation strategies, including the maintenance of a data asset risk register Providing technical support for applications to acquire data for the Cancer Intelligence team (including both regular updates of official statistics, and bespoke extracts of patient and other data that may require Research Ethics approval or equivalent), ensuring these applications meet the requirements of our data suppliers Leading on logistical aspects of acquiring data, including tracking requests, and anticipating and resolving potential delays Identifying potential and actual system bottlenecks; and assisting the Data Liaison Manager to bring about improvements in access to patient data Providing regular management information about data acquisition processes for the Data Liaison Manager and Head of Cancer Intelligence Responsible for ensuring that data are transferred, stored and accessed as prescribed in Cancer Intelligence Information Security Management System policies. What skills are you looking for? Extensive understanding of research project applications and the research lifecycle Experience of managing and maintaining officially recognised data security and protection accreditations Experience of training others in the adherence to data security and protection protocols and identifying and mitigating risk Experience supporting analysts or researchers in an academic or research setting Knowledge of metadata standards and systems Extensive experience of assessing data quality Expert knowledge of data protection and information governance principles Good relationship management skills, with the ability to establish and develop new relationships with health professionals and data suppliers. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
The London Assembly scrutinises the Mayor's activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London. There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities. The Communications Team support service to promote the work of the Assembly through press office, social media, publicity and events. About the role Are you a digital expert with an interest in London politics? If you're all-over social media platforms and can measure which work best for engaging Londoners - we would love to hear from you! The Digital Communications Officer is an integral part of the London Assembly Communications team. Working with colleagues and elected politicians, you will raise awareness and understanding of the value of the role of the Assembly with all Londoners. You will need to be a highly motivated communicator with an active approach to relationship building and identifying opportunities for the Assembly to showcase its work. You will have a strong understanding of social media platforms, tools, and analytics, and experience with content management systems (CMS). What your day will look like: Manage the London Assembly's social media accounts, including content creation, scheduling, monitoring, and community engagement. Develop and curate content for newsletters to keep stakeholders informed about initiatives and activities. Oversee website management tasks, including uploading and updating content. Deliver effective engagement plans to strengthen the Assembly's reputation with Londoners. Ensure that digital plans support the overall communications strategy for the London Assembly. Identify key issues and help to promote our work to an increasing audience. Measure the success of Assembly communications. Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Experience of delivering a broad range of digital external communication strategies, initiatives and techniques to achieve the desired impact. Experience and understanding of how organisations increase their influence on the policy issues that matter to them. Knowledge and understanding of the media and experience of using different media to promote strategic policies and priorities. Knowledge and understanding of London and the issues facing a major world city. Evidence of the ability to write concisely and fluently. Experience of measuring and recording the impacts of external communication strategies. How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert and the competencies in the job description below. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement to the 'Additional Documents' section of the form. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and cover letter/supporting statement documents are saved with the job reference number as part of the naming convention (E.g. "CV - applicant name - 012345) Please note, if you do not provide both a CV and a covering letter, you will not be considered for the role so please ensure the above has been submitted before the deadline. If you wish to talk to someone about the role, the hiring manager Kirsty O'Driscoll would be happy to speak to you. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. This job is 'politically restricted' under the Local Government and Housing Act 1989. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: 8 th / 9 th May 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Job Description Principal accountabilities Develop innovative and effective campaigns across the full social media mix, for projects undertaken by the London Assembly to ensure that the Assembly is maximising its impact and achieving its goals of holding the Mayor to account and representing the views of Londoners. Work with Assembly Members and other staff in the Secretariat to develop and deliver a range of social media and communications campaigns ensuring that all work contributes to the London Assembly Secretariat's strategic objectives Develop and implement communications plans to maximise the impact of the work of the London Assembly and its Committees, including websites, visual channels and emerging technologies, taking full advantage of the opportunities offered by digital engagement. Through thorough research and analysis of Londoners' behaviour, and the communications landscape, ensure that all social media assets are appropriate for the audiences that we are trying to reach and that we champion Londoners in all our work. This will involve generating, editing and proofing copy as appropriate, and utilising advertising techniques on both social media platforms and traditional channels. Work closely with the Head of Communications and team, and in liaison with senior managers in the Secretariat directorate, to ensure that the plans and programmes are effectively embedded within the wider work of the London Assembly and adds value to that wider work. Through mapping and analysis of stakeholder engagement, ensure that all communications strategies shape and influence debate, are appropriate for the audiences that the Assembly is trying to reach and that the focus is always on the impact the Assembly is trying to achieve. Take a rigorous approach to campaign planning and management, ensuring that objectives are clearly defined, appropriate performance management processes are in place, propositions are based on consumer behaviour and need, appropriate channel strategies are defined and effective project management processes are in place throughout the entire campaign lifecycle. Provide support and advice to the Chair , Deputy Chair and Assembly Members on the digital communications aspects of their Assembly responsibilities Manage resources allocated to the job in accordance with the Authority's policies and code of Ethics and Standards. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi disciplinary cross-department and cross organisational groups and tasks teams Realise the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities, PERSON SPECIFICATION Technical requirements/experience/qualifications Experience of delivering a broad range of digital external communication strategies, initiatives and techniques to achieve the desired impact. Experience and understanding of how organisations increase their influence on the policy issues that matter to them. . click apply for full job details
Apr 18, 2024
Full time
The London Assembly scrutinises the Mayor's activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London. There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities. The Communications Team support service to promote the work of the Assembly through press office, social media, publicity and events. About the role Are you a digital expert with an interest in London politics? If you're all-over social media platforms and can measure which work best for engaging Londoners - we would love to hear from you! The Digital Communications Officer is an integral part of the London Assembly Communications team. Working with colleagues and elected politicians, you will raise awareness and understanding of the value of the role of the Assembly with all Londoners. You will need to be a highly motivated communicator with an active approach to relationship building and identifying opportunities for the Assembly to showcase its work. You will have a strong understanding of social media platforms, tools, and analytics, and experience with content management systems (CMS). What your day will look like: Manage the London Assembly's social media accounts, including content creation, scheduling, monitoring, and community engagement. Develop and curate content for newsletters to keep stakeholders informed about initiatives and activities. Oversee website management tasks, including uploading and updating content. Deliver effective engagement plans to strengthen the Assembly's reputation with Londoners. Ensure that digital plans support the overall communications strategy for the London Assembly. Identify key issues and help to promote our work to an increasing audience. Measure the success of Assembly communications. Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Experience of delivering a broad range of digital external communication strategies, initiatives and techniques to achieve the desired impact. Experience and understanding of how organisations increase their influence on the policy issues that matter to them. Knowledge and understanding of the media and experience of using different media to promote strategic policies and priorities. Knowledge and understanding of London and the issues facing a major world city. Evidence of the ability to write concisely and fluently. Experience of measuring and recording the impacts of external communication strategies. How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert and the competencies in the job description below. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement to the 'Additional Documents' section of the form. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and cover letter/supporting statement documents are saved with the job reference number as part of the naming convention (E.g. "CV - applicant name - 012345) Please note, if you do not provide both a CV and a covering letter, you will not be considered for the role so please ensure the above has been submitted before the deadline. If you wish to talk to someone about the role, the hiring manager Kirsty O'Driscoll would be happy to speak to you. Please contact them at If you have any questions about the recruitment process, contact the who support the GLA with recruitment. This job is 'politically restricted' under the Local Government and Housing Act 1989. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is: 8 th / 9 th May 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Job Description Principal accountabilities Develop innovative and effective campaigns across the full social media mix, for projects undertaken by the London Assembly to ensure that the Assembly is maximising its impact and achieving its goals of holding the Mayor to account and representing the views of Londoners. Work with Assembly Members and other staff in the Secretariat to develop and deliver a range of social media and communications campaigns ensuring that all work contributes to the London Assembly Secretariat's strategic objectives Develop and implement communications plans to maximise the impact of the work of the London Assembly and its Committees, including websites, visual channels and emerging technologies, taking full advantage of the opportunities offered by digital engagement. Through thorough research and analysis of Londoners' behaviour, and the communications landscape, ensure that all social media assets are appropriate for the audiences that we are trying to reach and that we champion Londoners in all our work. This will involve generating, editing and proofing copy as appropriate, and utilising advertising techniques on both social media platforms and traditional channels. Work closely with the Head of Communications and team, and in liaison with senior managers in the Secretariat directorate, to ensure that the plans and programmes are effectively embedded within the wider work of the London Assembly and adds value to that wider work. Through mapping and analysis of stakeholder engagement, ensure that all communications strategies shape and influence debate, are appropriate for the audiences that the Assembly is trying to reach and that the focus is always on the impact the Assembly is trying to achieve. Take a rigorous approach to campaign planning and management, ensuring that objectives are clearly defined, appropriate performance management processes are in place, propositions are based on consumer behaviour and need, appropriate channel strategies are defined and effective project management processes are in place throughout the entire campaign lifecycle. Provide support and advice to the Chair , Deputy Chair and Assembly Members on the digital communications aspects of their Assembly responsibilities Manage resources allocated to the job in accordance with the Authority's policies and code of Ethics and Standards. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi disciplinary cross-department and cross organisational groups and tasks teams Realise the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities, PERSON SPECIFICATION Technical requirements/experience/qualifications Experience of delivering a broad range of digital external communication strategies, initiatives and techniques to achieve the desired impact. Experience and understanding of how organisations increase their influence on the policy issues that matter to them. . click apply for full job details
Interim Marketing Manager (Maternity Cover) We welcome over 300,000 visitors to the property and over 2 million browsers to our websites each year. Waddesdon offers visitors a programme of changing exhibitions, talks and tours, family activities and public events. The income from our private events business, shop, restaurants and sixteen-bedroom hotel help support opening the Manor to the public, our education programme and the care of the buildings, collections, and gardens. The role of Interim Marketing Manager (IMM) focuses on all aspects of traditional and digital marketing activity, both B2B and B2C, in support of commercial activities of the trading company RWL and any special projects for the Rothschild Foundation e.g future commercial property developments, grant giving activity. The IMM contributes to Waddesdon's overall marketing and online strategy to meet visitor number and income generation targets and supports its brand and positioning by working closely with colleagues across the organisation. Key Responsibilities: Creating and supporting all collateral for public facing events (website, digital and signage). Working with the F&B and events teams to help create and ensure all activities planned across the business are suitably engaging and well promoted to deliver maximum impact and success. Responsible for marketing the Five Arrows, new pub (The Bow) and helping to promote the private events business. Monitor the outcomes of marketing activity and evaluate against plans, contribute to monthly reports. Monitor competitor activity to ensure our offer is as appealing as possible Implement plans to meet commercial targets for hospitality and retail, to encourage increased on-site spend in the shops and catering outlets. Helping to guide and mentor the Marketing Officer (Commercial) Work with the Head of F&B and Head of Retail and Events to promote relevant standalone events (special food and wine events), catering upsells (afternoon teas, picnics, roasts) and make the most of commercial opportunities eg. Father's Day, Valentine's Day, Christmas. Ensure focus on holistic brand development, that commercial activity promoted complements Waddesdon's visitor-facing public offer. Assist with filming and photographic shoots, editing and uploading images for both archival and promotional purposes. Ensure the correct captioning and credits, meet privacy standards for the Catering and Retail team working with the Media Officer and Marketing Officer - Commercial as needed. Manage content and messaging of relevant websites as required. As part of a wider team effort create content for Instagram posts Report on marketing budgets and assist with the forward planning in liaison with the managers of each business area. Use a contact database and MailChimp email software to effectively manage communications with customers. Plan and execute SEO, digital marketing, social media and display advertising to support all areas of the business. Commission and manage outsourced photography, videography, creative and technical work. Help with the designing, production and distribution of printed materials. Work closely with the wider marketing team and all Waddesdon colleagues, sharing news on commercial activity, promotions and events to ensure that press and other opportunities for promotion are maximised. Skills & Experience The IMM is a strategic thinker, an excellent relationship-builder and communicator combining marketing drive, campaign creativity and thoroughness in delivery. Minimum 2 years' experience delivering successful marketing campaigns in both the B2B and B2C sectors. Experience of managing budgets, achieving targets, business reporting and forecasting Ecommerce experience marketing luxury/discretionary spend products online. Comprehensive knowledge of Mail Chimp, Canva and Google analytics Excellent prioritisation and time management skills coupled with the ability to work under pressure and deliver results under tight deadlines. Ability to work flexibly and successfully across teams and hierarchies and build relationships at all levels including excellent interpersonal skills and evidence of ability to influence decision-making. Technical skills in web CMS editing and experience of managing an online shop Demonstrate flawless attention to detail Excellent written and verbal communication skills, IT, social media and office skills Terms & Conditions: Contract Type: Fixed Term, full time Annual Salary: £35,000 + depending on experience Hours: A minimum of 37.5 hours per week Monday - Friday. including occasional weekend/evenings and some out-of-hours social media and essential web updating activity. Annual Leave: From start date, 33 days (including public holiday) Benefits: 50% discount from our on-site catering takeaway 20% staff discounts in our on-site Restaurant, Shops & Five Arrows Pension contribution, employer matched up to 10% Beautiful location working within the charity and heritage sector. Free parking on site
Apr 18, 2024
Full time
Interim Marketing Manager (Maternity Cover) We welcome over 300,000 visitors to the property and over 2 million browsers to our websites each year. Waddesdon offers visitors a programme of changing exhibitions, talks and tours, family activities and public events. The income from our private events business, shop, restaurants and sixteen-bedroom hotel help support opening the Manor to the public, our education programme and the care of the buildings, collections, and gardens. The role of Interim Marketing Manager (IMM) focuses on all aspects of traditional and digital marketing activity, both B2B and B2C, in support of commercial activities of the trading company RWL and any special projects for the Rothschild Foundation e.g future commercial property developments, grant giving activity. The IMM contributes to Waddesdon's overall marketing and online strategy to meet visitor number and income generation targets and supports its brand and positioning by working closely with colleagues across the organisation. Key Responsibilities: Creating and supporting all collateral for public facing events (website, digital and signage). Working with the F&B and events teams to help create and ensure all activities planned across the business are suitably engaging and well promoted to deliver maximum impact and success. Responsible for marketing the Five Arrows, new pub (The Bow) and helping to promote the private events business. Monitor the outcomes of marketing activity and evaluate against plans, contribute to monthly reports. Monitor competitor activity to ensure our offer is as appealing as possible Implement plans to meet commercial targets for hospitality and retail, to encourage increased on-site spend in the shops and catering outlets. Helping to guide and mentor the Marketing Officer (Commercial) Work with the Head of F&B and Head of Retail and Events to promote relevant standalone events (special food and wine events), catering upsells (afternoon teas, picnics, roasts) and make the most of commercial opportunities eg. Father's Day, Valentine's Day, Christmas. Ensure focus on holistic brand development, that commercial activity promoted complements Waddesdon's visitor-facing public offer. Assist with filming and photographic shoots, editing and uploading images for both archival and promotional purposes. Ensure the correct captioning and credits, meet privacy standards for the Catering and Retail team working with the Media Officer and Marketing Officer - Commercial as needed. Manage content and messaging of relevant websites as required. As part of a wider team effort create content for Instagram posts Report on marketing budgets and assist with the forward planning in liaison with the managers of each business area. Use a contact database and MailChimp email software to effectively manage communications with customers. Plan and execute SEO, digital marketing, social media and display advertising to support all areas of the business. Commission and manage outsourced photography, videography, creative and technical work. Help with the designing, production and distribution of printed materials. Work closely with the wider marketing team and all Waddesdon colleagues, sharing news on commercial activity, promotions and events to ensure that press and other opportunities for promotion are maximised. Skills & Experience The IMM is a strategic thinker, an excellent relationship-builder and communicator combining marketing drive, campaign creativity and thoroughness in delivery. Minimum 2 years' experience delivering successful marketing campaigns in both the B2B and B2C sectors. Experience of managing budgets, achieving targets, business reporting and forecasting Ecommerce experience marketing luxury/discretionary spend products online. Comprehensive knowledge of Mail Chimp, Canva and Google analytics Excellent prioritisation and time management skills coupled with the ability to work under pressure and deliver results under tight deadlines. Ability to work flexibly and successfully across teams and hierarchies and build relationships at all levels including excellent interpersonal skills and evidence of ability to influence decision-making. Technical skills in web CMS editing and experience of managing an online shop Demonstrate flawless attention to detail Excellent written and verbal communication skills, IT, social media and office skills Terms & Conditions: Contract Type: Fixed Term, full time Annual Salary: £35,000 + depending on experience Hours: A minimum of 37.5 hours per week Monday - Friday. including occasional weekend/evenings and some out-of-hours social media and essential web updating activity. Annual Leave: From start date, 33 days (including public holiday) Benefits: 50% discount from our on-site catering takeaway 20% staff discounts in our on-site Restaurant, Shops & Five Arrows Pension contribution, employer matched up to 10% Beautiful location working within the charity and heritage sector. Free parking on site
RESEARCH DATA OFFICER Salary: From £33,500 per annum Reports to: Senior Cancer Intelligence Manager (Data and Informatics) Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week Location: Stratford w/ high-flex (1 - 2 days per week in the office). We are open to further discussions around flexible working for the successful candidate. Closing date: Tuesday 23 April 2024, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. A major new initiative, The CRUK Cancer Data Trusted Research Programme (TRP), is an advisory service that offers a secure environment which supports researchers who are working with sensitive cancer-related data. It will also enable the further use of CRUK-funded research data. We have an exciting opportunity for you to join us as a Research Data Officer. In this role, you'll play a key role in the running of the TR Programme and work with external researchers to help the format and wrangle their data to conduct their research. Further to this, you'll work with CRUK's internal teams and the wider research community to catalogue the data holdings held by CRUK and support the interoperability of data holdings within CRUK and with other health data repositories across the UK and internationally. What will I be doing? Catalogue and publish comprehensive data dictionaries of CRUK data holdings (including on the HDR UK Gateway) Working with CRUK's TRP and Data Liaison Teams to onboard data sets and users into our data architecture Working closely with the wider Data and Informatics Team and external infrastructure providers to onboard research projects and ensure technical setup is in line with researcher requirements, including validating testing of the environment before it goes live with external researchers Working closely with the onboarded researchers to ensure their data management plans, configuration, formatting and processing of the data can be achieved Developing and establishing linkage and interoperability with datasets and repositories external to CRUK Transferring data from completed projects to centralised repositories of data in line with appropriate permissions and approvals Developing and delivering training materials to external researchers about the environment and ensure confidence in ability before go-live Working closely with relevant teams across CRUK to develop the TRP Developing and maintaining relationships with relevant external organisations Being responsible for defined KPIs and reporting on these regularly. What skills are you looking for? Strong understanding of health data management principles, practices and standards, particularly related to cancer and its management Knowledge and understanding of wider health, care and social data related to cancer and the experience of patients Knowledge of data dictionary publication methods, meta-data management and data cataloguing techniques, methods, and coding schemes such as SNOMED-CT, ICD-9, and READ codes Knowledge of data linkage techniques and data analytics system architectures Familiarity with key interoperability standards and technologies (such as HL7 FIHR, openEHR, EN/ISO 13606) and the role of OMOP in operationalising data model consistency, in line with data governance frameworks, data protection regulations and ethical considerations in research data management Proven ability in managing data sets and liaising with researchers and/or institutions on their data management requirements and handling Good relationship management skills, with the ability to establish and develop new relationships with researchers Good communication skills, with the ability to explain complex or technical information to a variety of audiences. Proven ability to manage multiple priorities and contribute to concurrent projects. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Apr 18, 2024
Full time
RESEARCH DATA OFFICER Salary: From £33,500 per annum Reports to: Senior Cancer Intelligence Manager (Data and Informatics) Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week Location: Stratford w/ high-flex (1 - 2 days per week in the office). We are open to further discussions around flexible working for the successful candidate. Closing date: Tuesday 23 April 2024, 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. A major new initiative, The CRUK Cancer Data Trusted Research Programme (TRP), is an advisory service that offers a secure environment which supports researchers who are working with sensitive cancer-related data. It will also enable the further use of CRUK-funded research data. We have an exciting opportunity for you to join us as a Research Data Officer. In this role, you'll play a key role in the running of the TR Programme and work with external researchers to help the format and wrangle their data to conduct their research. Further to this, you'll work with CRUK's internal teams and the wider research community to catalogue the data holdings held by CRUK and support the interoperability of data holdings within CRUK and with other health data repositories across the UK and internationally. What will I be doing? Catalogue and publish comprehensive data dictionaries of CRUK data holdings (including on the HDR UK Gateway) Working with CRUK's TRP and Data Liaison Teams to onboard data sets and users into our data architecture Working closely with the wider Data and Informatics Team and external infrastructure providers to onboard research projects and ensure technical setup is in line with researcher requirements, including validating testing of the environment before it goes live with external researchers Working closely with the onboarded researchers to ensure their data management plans, configuration, formatting and processing of the data can be achieved Developing and establishing linkage and interoperability with datasets and repositories external to CRUK Transferring data from completed projects to centralised repositories of data in line with appropriate permissions and approvals Developing and delivering training materials to external researchers about the environment and ensure confidence in ability before go-live Working closely with relevant teams across CRUK to develop the TRP Developing and maintaining relationships with relevant external organisations Being responsible for defined KPIs and reporting on these regularly. What skills are you looking for? Strong understanding of health data management principles, practices and standards, particularly related to cancer and its management Knowledge and understanding of wider health, care and social data related to cancer and the experience of patients Knowledge of data dictionary publication methods, meta-data management and data cataloguing techniques, methods, and coding schemes such as SNOMED-CT, ICD-9, and READ codes Knowledge of data linkage techniques and data analytics system architectures Familiarity with key interoperability standards and technologies (such as HL7 FIHR, openEHR, EN/ISO 13606) and the role of OMOP in operationalising data model consistency, in line with data governance frameworks, data protection regulations and ethical considerations in research data management Proven ability in managing data sets and liaising with researchers and/or institutions on their data management requirements and handling Good relationship management skills, with the ability to establish and develop new relationships with researchers Good communication skills, with the ability to explain complex or technical information to a variety of audiences. Proven ability to manage multiple priorities and contribute to concurrent projects. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
Apr 17, 2024
Full time
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
Technical Accounting Manager Team Finance Location Holborn Office County Central London Ref # 21111 Closing Date 19-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Managing the Bank's interim and annual statutory processes, ensuring accounting standards and industry best practice are met • Assisting with technical accounting engagement up to the Chief Financial Officer and helping to draft interim and annual statutory financial statements for the bank • Advising on technical accounting including ahead of changes to existing products and transactions or implementation of new products and transactions, and new accounting policies • Regular review of all accounting policies, ensuring robust documentation and governance processes are in place • Monitoring compliance with existing accounting standards, in particular those requiring complex modelling, accounting, and reporting • Understanding, determining, and documenting the accounting impact of business changes and commercial decisions • Managing the implementation of new accounting standards and associated judgements, estimates and assumptions, including appropriate policy and process documentation and review • Reviewing simple journals and reconciliations and executing more complex ones • Liaising with external auditors. Managing stakeholders within the business to ensure expectations and timelines are met • Contributing to continuous improvement of the risk and control environment across the Bank And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • You must have sound Technical Accounting knowledge (IFRS) and experience of applying that knowledge to existing and new transactions • You must have a strong understanding of the external reporting process including engagement with external auditors and internal senior management i.e. CF • You must have experience of drafting and reviewing interim and annual financial statements • Experience of Financial Services, ideally Retail Banking, highly desired • Professional Accountancy qualification ACA, ACCA, CIMA or equivalent • Strong change/project management skills, demonstrated by record of delivery, and the ability to meet tight deadlines and distil the detail into structured outputs of high quality Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Apr 17, 2024
Full time
Technical Accounting Manager Team Finance Location Holborn Office County Central London Ref # 21111 Closing Date 19-Apr-2024 We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: • Managing the Bank's interim and annual statutory processes, ensuring accounting standards and industry best practice are met • Assisting with technical accounting engagement up to the Chief Financial Officer and helping to draft interim and annual statutory financial statements for the bank • Advising on technical accounting including ahead of changes to existing products and transactions or implementation of new products and transactions, and new accounting policies • Regular review of all accounting policies, ensuring robust documentation and governance processes are in place • Monitoring compliance with existing accounting standards, in particular those requiring complex modelling, accounting, and reporting • Understanding, determining, and documenting the accounting impact of business changes and commercial decisions • Managing the implementation of new accounting standards and associated judgements, estimates and assumptions, including appropriate policy and process documentation and review • Reviewing simple journals and reconciliations and executing more complex ones • Liaising with external auditors. Managing stakeholders within the business to ensure expectations and timelines are met • Contributing to continuous improvement of the risk and control environment across the Bank And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • You must have sound Technical Accounting knowledge (IFRS) and experience of applying that knowledge to existing and new transactions • You must have a strong understanding of the external reporting process including engagement with external auditors and internal senior management i.e. CF • You must have experience of drafting and reviewing interim and annual financial statements • Experience of Financial Services, ideally Retail Banking, highly desired • Professional Accountancy qualification ACA, ACCA, CIMA or equivalent • Strong change/project management skills, demonstrated by record of delivery, and the ability to meet tight deadlines and distil the detail into structured outputs of high quality Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
ABOUT GUNZILLA GAMES Founded in 2020, Gunzilla Games is the independent AAA video game developer and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the games industry. Gunzilla's formidable team of talent comes from a variety of industry-leading studios and publishers (Ubisoft, Electronic Arts (EA), THQ, etc.) as well as Oscar-nominated screenwriter, director, and producer Neill Blomkamp, Chief Visionary Officer, and the author of the Altered Carbon series, which has been adapted into a popular Netflix show, Richard K. Morgan, Script Writer. The Gunzilla Leadership team includes well-known industry professionals like Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis) , Scott Probin, Studio Director (EA Sports' NHL series , the Need for Speed franchise , Populous 2, Powermonger, Space Hulk), Dmitriy Markov, Technical Director (Metro Exodus, ARKTIKA.1) , Volodymyr Savin, Audio Director (Cut the Rope, Metro Exodus, HBO's Chernobyl series ) , Petr Cherkes, Design Director ( The Last of Us, Uncharted 3, Star Wars: The Old Republic ), Krasimir Nechevski, Animation Director ( Adam, Book of the Dead ), Nikolas Gekko, Lead Art Director, ( Call of Duty: WWII, Halo Infinite, Destiny ) and Kiran Pulicheri, Technical Art Director ( Control, Far Cry 6). OUR VALUES Players First & Foremost . We aim to create titles that players love and get lost in, so our games are developed with them in mind from the start. We Believe in Our People. We believe in building strong teams of self-motivated individuals empowered to work at their best in a supportive environment; when we're strong together, we thrive together. Commitment to Engagement & Quality . We are deeply passionate about what we do, ensuring we produce next-generation experiences of the highest calibre. Make Bold Moves & Innovate. We strive to make bold moves and push technology to its limits; there are no wrong steps if the outcome redefines the boundaries. Open & Honest. We believe in building trust through transparency and honest communication. We're proud of who we are, what we stand for, and what we're building. ABOUT THE JOB Gunzilla Games is seeking a highly skilled and organized Art Production Director to join our team in the development of a new IP, third-person shooter video game utilizing Unreal Engine 5. The Art Production Director will work alongside and collaborate closely with our existing Visual Art Director to ensure the seamless execution of the artistic vision within the constraints of time and resources. This role requires proficiency in Unreal Engine 5 and related art production tools, as well as strong project management skills and the ability to make informed compromises without sacrificing quality. RESPONSIBILITIES Work closely with the Visual Art Director to translate the artistic vision into actionable production plans, ensuring that all pipelines, workflows, approval gates, and schedules are clearly communicated and understood by the team. Lead the planning and execution of all aspects of the art delivery pipeline within Unreal Engine 5, including asset creation, optimization, and integration. Collaborate with the Technical Art Director, Animation Director, Design Director, and Production Director to define project requirements and establish clear workflows. Develop and maintain detailed production schedules, ensuring that deadlines are met and resources are allocated effectively. Identify potential challenges or bottlenecks in the art production process and propose solutions to optimize efficiency and productivity. Manage communication between the art team and other departments, facilitating cross-functional collaboration and ensuring alignment with project goals. Provide regular progress updates to the Executive Producer and other stakeholders, highlighting achievements, challenges, and any necessary adjustments to the production plan. Make informed compromises to the artistic vision and quality when necessary to ensure timely delivery within available time and resource constraints. Oversee the selection of outsource partners for art production, ensuring alignment with project requirements, quality standards, and budget constraints. Oversee the briefing of outsource partners on project requirements, providing guidance and reference materials to facilitate accurate deliverables. Facilitate the review and feedback process for all returned deliverables from outsource partners, ensuring alignment with project specifications and maintaining overall quality standards. Determine the optimum balance between in-house creation of content and outsourced creation of content. Determine and optimize the balance between in-house creation of content and outsourced creation of content, establishing effective processes and workflows to streamline collaboration with external partners, considering factors such as resource availability, project timelines, and budget constraints. REQUIREMENTS Bachelor's degree in Art, Project or Production Management, or a related field. Proven experience in a similar role within the video game development industry, with a strong understanding of Unreal Engine 5 and related tools. Strong project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing requirements. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Familiarity with art production software and tools. A strategic mindset, with the ability to anticipate potential issues and proactively implement solutions. Leadership qualities, with the ability to motivate and inspire team members to achieve their best work. A passion for video games and a deep understanding of game development processes PREFERRED QUALIFICATIONS Experience working with third-person shooter games or similar action-oriented genres. Knowledge of 3D modelling, texturing, rigging, and animation techniques. Previous experience managing outsourced art production pipelines. Familiarity with Agile or other project management methodologies. GUNZILLA OFFERS Unlimited Paid Vacation Paid Sick Leave Flexible Working Work from Home Health Insurance Bonuses English / German Courses Public Transportation Relocation & Accommodation Support Office Perks & Gym Membership Some benefits may vary depending on Location & position COME AS YOU ARE Videogames are for everyone, so everyone should have the opportunity to create them. We're looking for a huge variety of unique life experiences to help shape the worlds we're developing, so promise your application will be given the same consideration as everyone else's, regardless of your background. THE RECRUITMENT PROCESS Here's what you can expect when applying at Gunzilla. Click on "Apply Here" on the page of the role and send us your CV via email. If selected to move to the next stage, you'll be contacted by a member of our recruitment team. Some roles require a competency test, which the recruitment team will support you on. Zoom interviews will be conducted by your hiring manager, or you'll be invited to meet us at our recruiting studio. Following your interview, we'll contact you either way. If the interview went well but we feel you aren't suited to the specific role, we'll retain your details (with your permission) for future consideration.
Apr 17, 2024
Full time
ABOUT GUNZILLA GAMES Founded in 2020, Gunzilla Games is the independent AAA video game developer and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the games industry. Gunzilla's formidable team of talent comes from a variety of industry-leading studios and publishers (Ubisoft, Electronic Arts (EA), THQ, etc.) as well as Oscar-nominated screenwriter, director, and producer Neill Blomkamp, Chief Visionary Officer, and the author of the Altered Carbon series, which has been adapted into a popular Netflix show, Richard K. Morgan, Script Writer. The Gunzilla Leadership team includes well-known industry professionals like Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis) , Scott Probin, Studio Director (EA Sports' NHL series , the Need for Speed franchise , Populous 2, Powermonger, Space Hulk), Dmitriy Markov, Technical Director (Metro Exodus, ARKTIKA.1) , Volodymyr Savin, Audio Director (Cut the Rope, Metro Exodus, HBO's Chernobyl series ) , Petr Cherkes, Design Director ( The Last of Us, Uncharted 3, Star Wars: The Old Republic ), Krasimir Nechevski, Animation Director ( Adam, Book of the Dead ), Nikolas Gekko, Lead Art Director, ( Call of Duty: WWII, Halo Infinite, Destiny ) and Kiran Pulicheri, Technical Art Director ( Control, Far Cry 6). OUR VALUES Players First & Foremost . We aim to create titles that players love and get lost in, so our games are developed with them in mind from the start. We Believe in Our People. We believe in building strong teams of self-motivated individuals empowered to work at their best in a supportive environment; when we're strong together, we thrive together. Commitment to Engagement & Quality . We are deeply passionate about what we do, ensuring we produce next-generation experiences of the highest calibre. Make Bold Moves & Innovate. We strive to make bold moves and push technology to its limits; there are no wrong steps if the outcome redefines the boundaries. Open & Honest. We believe in building trust through transparency and honest communication. We're proud of who we are, what we stand for, and what we're building. ABOUT THE JOB Gunzilla Games is seeking a highly skilled and organized Art Production Director to join our team in the development of a new IP, third-person shooter video game utilizing Unreal Engine 5. The Art Production Director will work alongside and collaborate closely with our existing Visual Art Director to ensure the seamless execution of the artistic vision within the constraints of time and resources. This role requires proficiency in Unreal Engine 5 and related art production tools, as well as strong project management skills and the ability to make informed compromises without sacrificing quality. RESPONSIBILITIES Work closely with the Visual Art Director to translate the artistic vision into actionable production plans, ensuring that all pipelines, workflows, approval gates, and schedules are clearly communicated and understood by the team. Lead the planning and execution of all aspects of the art delivery pipeline within Unreal Engine 5, including asset creation, optimization, and integration. Collaborate with the Technical Art Director, Animation Director, Design Director, and Production Director to define project requirements and establish clear workflows. Develop and maintain detailed production schedules, ensuring that deadlines are met and resources are allocated effectively. Identify potential challenges or bottlenecks in the art production process and propose solutions to optimize efficiency and productivity. Manage communication between the art team and other departments, facilitating cross-functional collaboration and ensuring alignment with project goals. Provide regular progress updates to the Executive Producer and other stakeholders, highlighting achievements, challenges, and any necessary adjustments to the production plan. Make informed compromises to the artistic vision and quality when necessary to ensure timely delivery within available time and resource constraints. Oversee the selection of outsource partners for art production, ensuring alignment with project requirements, quality standards, and budget constraints. Oversee the briefing of outsource partners on project requirements, providing guidance and reference materials to facilitate accurate deliverables. Facilitate the review and feedback process for all returned deliverables from outsource partners, ensuring alignment with project specifications and maintaining overall quality standards. Determine the optimum balance between in-house creation of content and outsourced creation of content. Determine and optimize the balance between in-house creation of content and outsourced creation of content, establishing effective processes and workflows to streamline collaboration with external partners, considering factors such as resource availability, project timelines, and budget constraints. REQUIREMENTS Bachelor's degree in Art, Project or Production Management, or a related field. Proven experience in a similar role within the video game development industry, with a strong understanding of Unreal Engine 5 and related tools. Strong project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing requirements. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Familiarity with art production software and tools. A strategic mindset, with the ability to anticipate potential issues and proactively implement solutions. Leadership qualities, with the ability to motivate and inspire team members to achieve their best work. A passion for video games and a deep understanding of game development processes PREFERRED QUALIFICATIONS Experience working with third-person shooter games or similar action-oriented genres. Knowledge of 3D modelling, texturing, rigging, and animation techniques. Previous experience managing outsourced art production pipelines. Familiarity with Agile or other project management methodologies. GUNZILLA OFFERS Unlimited Paid Vacation Paid Sick Leave Flexible Working Work from Home Health Insurance Bonuses English / German Courses Public Transportation Relocation & Accommodation Support Office Perks & Gym Membership Some benefits may vary depending on Location & position COME AS YOU ARE Videogames are for everyone, so everyone should have the opportunity to create them. We're looking for a huge variety of unique life experiences to help shape the worlds we're developing, so promise your application will be given the same consideration as everyone else's, regardless of your background. THE RECRUITMENT PROCESS Here's what you can expect when applying at Gunzilla. Click on "Apply Here" on the page of the role and send us your CV via email. If selected to move to the next stage, you'll be contacted by a member of our recruitment team. Some roles require a competency test, which the recruitment team will support you on. Zoom interviews will be conducted by your hiring manager, or you'll be invited to meet us at our recruiting studio. Following your interview, we'll contact you either way. If the interview went well but we feel you aren't suited to the specific role, we'll retain your details (with your permission) for future consideration.
LA International Computer Consultants Ltd
Dundee, Angus
We are currently recruiting for an exceptional individual to join us as a Commercial Officer within Digital & Technology Services (DTS). In this role you will be responsible for license procurement and compliance management, while proactively driving risk mitigation and optimisation efforts. Reporting directly to the Commercial Manager, you will play a crucial role in implementing procurement strategies and management practices that ensure compliance with legislation and regulations. Additionally, you will be responsible for overseeing procurement and commercial operational relationships in relation to IT and service contracts. Key Responsibilities include: * Managing and optimising software license procurement and compliance, including driving cost efficiency * Providing effective management and support to a team in delivering high-quality products and services * Operational supplier management, including regular supplier analysis and reconciliations * Providing financial and asset management support within Digital & Technology Services * Managing relationships to ensure open communication and discussion between stakeholders Essential Skills include: * A candidate who possesses excellent written and oral communication skills to influence people at all levels * Leadership: Proven experience managing a team covering a range of technical areas. Evidence of successful management and development of a team of skilled IT professionals * Previous knowledge and experience in license management. * A candidate who strives to instill a culture of customer service excellence * Previous relevant work experience in IT environment * Experience of the maintenance and development of processes across a complex organisation * Proficient in Microsoft O365, particularly Excel and Word * Customer Service Culture: Evidence of instilling a culture of customer service and technical excellence LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Apr 17, 2024
Contractor
We are currently recruiting for an exceptional individual to join us as a Commercial Officer within Digital & Technology Services (DTS). In this role you will be responsible for license procurement and compliance management, while proactively driving risk mitigation and optimisation efforts. Reporting directly to the Commercial Manager, you will play a crucial role in implementing procurement strategies and management practices that ensure compliance with legislation and regulations. Additionally, you will be responsible for overseeing procurement and commercial operational relationships in relation to IT and service contracts. Key Responsibilities include: * Managing and optimising software license procurement and compliance, including driving cost efficiency * Providing effective management and support to a team in delivering high-quality products and services * Operational supplier management, including regular supplier analysis and reconciliations * Providing financial and asset management support within Digital & Technology Services * Managing relationships to ensure open communication and discussion between stakeholders Essential Skills include: * A candidate who possesses excellent written and oral communication skills to influence people at all levels * Leadership: Proven experience managing a team covering a range of technical areas. Evidence of successful management and development of a team of skilled IT professionals * Previous knowledge and experience in license management. * A candidate who strives to instill a culture of customer service excellence * Previous relevant work experience in IT environment * Experience of the maintenance and development of processes across a complex organisation * Proficient in Microsoft O365, particularly Excel and Word * Customer Service Culture: Evidence of instilling a culture of customer service and technical excellence LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
Apr 17, 2024
Full time
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!