Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 17.77 which is negotiable dependent upon experience. We are looking for a Tenancy Sustainment Officer this role will be: SL1 2EJ The right candidate will: To provide confidential administrative support to the Independent Living - Disabled Facilities Grant Service Monitoring and actioning referrals and queries in the team inbox, dealing with enquiries as first point of contact. Inputting data on to service monitoring trackers and software systems. Invoice processing, requisition. Undertake all relevant administrative tasks relating to grant applications, including maintaining records and spreadsheets to monitor outcomes. Collect and record appropriate documentation. Attend relevant training and development to keep up to date with relevant issues, legislation, and regulations as they may relate to Disabled Facilities Grants To undertake any other duties which may be required and are commensurate with this position. We require the following: Experience of working in a busy front line housing service or similar and/or significant technical experience Experience of partnership working and influencing and negotiating to achieve successful outcomes Experience of conducting high quality casework Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Mar 29, 2024
Full time
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 17.77 which is negotiable dependent upon experience. We are looking for a Tenancy Sustainment Officer this role will be: SL1 2EJ The right candidate will: To provide confidential administrative support to the Independent Living - Disabled Facilities Grant Service Monitoring and actioning referrals and queries in the team inbox, dealing with enquiries as first point of contact. Inputting data on to service monitoring trackers and software systems. Invoice processing, requisition. Undertake all relevant administrative tasks relating to grant applications, including maintaining records and spreadsheets to monitor outcomes. Collect and record appropriate documentation. Attend relevant training and development to keep up to date with relevant issues, legislation, and regulations as they may relate to Disabled Facilities Grants To undertake any other duties which may be required and are commensurate with this position. We require the following: Experience of working in a busy front line housing service or similar and/or significant technical experience Experience of partnership working and influencing and negotiating to achieve successful outcomes Experience of conducting high quality casework Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent and full time working in Birmgham, Sutton Coldfield, Erdington, Marston Green, Chelmsley Wood and the surrounding areas (B37 7GS). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
Mar 26, 2024
Full time
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent and full time working in Birmgham, Sutton Coldfield, Erdington, Marston Green, Chelmsley Wood and the surrounding areas (B37 7GS). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent and full time working in Leamington Spa, Stratford upon Avon, Nuneaton and surrounding area (CV37 7FH). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
Mar 26, 2024
Full time
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent and full time working in Leamington Spa, Stratford upon Avon, Nuneaton and surrounding area (CV37 7FH). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent, full time working in Banbury and Bicester and the surrounding areas (OX16 1YJ). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
Mar 24, 2024
Full time
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent, full time working in Banbury and Bicester and the surrounding areas (OX16 1YJ). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is Monday 25 March with interviews taking place 28 and 29 March. Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.