Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2025
Full time
Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Step Up Your IT Career: 1st/2nd Line Engineer - 36,000 + Exceptional Benefits! Role : Service Desk Analyst (1st/2nd Line) Location : Near Monument Tube Station, London Salary : 30,000- 36,000 Work Model : Hybrid, tailored to workload Take the next step in your IT career with this incredible opportunity to join a fast-growing specialist MSP . With a growing client base across Central and North-West London, this company offers exciting challenges, exceptional benefits, and a clear path for career progression. What's in It for You? Private Healthcare : Prioritise your well-being with comprehensive health coverage. Training Opportunities : Access to external and internal programmes to build your skillset. Annual Bonus : Rewarding discretionary bonus for your contributions. Team Culture : Regular socials and events to connect and celebrate with colleagues. Career Growth : Be part of a dynamic MSP with plenty of room to grow. Your Skills and Experience Do you have experience with: Windows 10 & 11 Active Directory and Entra ID Microsoft 365 Apps Windows Servers Storage Solutions Veeam Back-ups Virtualisation Networking Any previous MSP experience is a bonus! If this sounds like your next big opportunity, we'd love to hear from you. Apply Now! Send your CV to henry com for immediate review. Take your career to the next level with a company committed to your growth and successs In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2025
Full time
Step Up Your IT Career: 1st/2nd Line Engineer - 36,000 + Exceptional Benefits! Role : Service Desk Analyst (1st/2nd Line) Location : Near Monument Tube Station, London Salary : 30,000- 36,000 Work Model : Hybrid, tailored to workload Take the next step in your IT career with this incredible opportunity to join a fast-growing specialist MSP . With a growing client base across Central and North-West London, this company offers exciting challenges, exceptional benefits, and a clear path for career progression. What's in It for You? Private Healthcare : Prioritise your well-being with comprehensive health coverage. Training Opportunities : Access to external and internal programmes to build your skillset. Annual Bonus : Rewarding discretionary bonus for your contributions. Team Culture : Regular socials and events to connect and celebrate with colleagues. Career Growth : Be part of a dynamic MSP with plenty of room to grow. Your Skills and Experience Do you have experience with: Windows 10 & 11 Active Directory and Entra ID Microsoft 365 Apps Windows Servers Storage Solutions Veeam Back-ups Virtualisation Networking Any previous MSP experience is a bonus! If this sounds like your next big opportunity, we'd love to hear from you. Apply Now! Send your CV to henry com for immediate review. Take your career to the next level with a company committed to your growth and successs In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
I am currently supporting my private sector client to recruit a 2nd line support engineer to join their growing team. You will be working with the Team Manager to be responsible for maintaining and supporting business applications, infrastructure and hardware across the global network. You will deliver 1st and 2nd line support to the business via the service desk system to administer and maintain corporate infrastructure services. Key Tasks -Provide 1st and 2nd technical support (OnPremise, Remote or via Phone/Teams telephony) -Provide high level customer service -Analysis, diagnosis and solution of client problems on OS and application level, including management via InTune and MECM -Install and configure business devices -Create and administer staff log ins -Liaise with external suppliers and support teams where required Desirable Characteristics Include; Completed professional education in the field of IT and some years of experience Good working knowledge and administrative experience in core infrastructure services. Strong working knowledge and experience of current client products such as MS Windows 10/11, MS Office 365 and Apple IOS/Android Good working knowledge and experience of other operating systems, including mobile platforms. Very good knowledge of Cloud Technologies, AD, MS Entra Very good knowledge of hardware products from DELL, HP, Apple, Samsung, Lexmark, ZEBRA, Canon. Good knowledge of printing services incl. print management with MS PrintServer Good knowledge/handling of an ITSM tool (preferred ServiceNow) Strong customer and service orientation combined with good manners Excellent analytical and problem-solving skills Confident and professional telephone manner and excellent communication skills as well as enjoy working in a team. A full driving licence and valid passport. Personality with a high level of professionalism, self-responsibility, risk awareness, proactivity, and accuracy Willingness to participate within our 18x6 on-call support as well as international business travel up to 5% per year What you'll get in return -33 days holiday including bank holidays -Access to free remote private GP appointments -2.5% salary sacrifice and 7.5% employer contribution scheme -Easily reachable by car or by public transport -Free parking -A variety of training available for personal development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 24, 2025
Full time
I am currently supporting my private sector client to recruit a 2nd line support engineer to join their growing team. You will be working with the Team Manager to be responsible for maintaining and supporting business applications, infrastructure and hardware across the global network. You will deliver 1st and 2nd line support to the business via the service desk system to administer and maintain corporate infrastructure services. Key Tasks -Provide 1st and 2nd technical support (OnPremise, Remote or via Phone/Teams telephony) -Provide high level customer service -Analysis, diagnosis and solution of client problems on OS and application level, including management via InTune and MECM -Install and configure business devices -Create and administer staff log ins -Liaise with external suppliers and support teams where required Desirable Characteristics Include; Completed professional education in the field of IT and some years of experience Good working knowledge and administrative experience in core infrastructure services. Strong working knowledge and experience of current client products such as MS Windows 10/11, MS Office 365 and Apple IOS/Android Good working knowledge and experience of other operating systems, including mobile platforms. Very good knowledge of Cloud Technologies, AD, MS Entra Very good knowledge of hardware products from DELL, HP, Apple, Samsung, Lexmark, ZEBRA, Canon. Good knowledge of printing services incl. print management with MS PrintServer Good knowledge/handling of an ITSM tool (preferred ServiceNow) Strong customer and service orientation combined with good manners Excellent analytical and problem-solving skills Confident and professional telephone manner and excellent communication skills as well as enjoy working in a team. A full driving licence and valid passport. Personality with a high level of professionalism, self-responsibility, risk awareness, proactivity, and accuracy Willingness to participate within our 18x6 on-call support as well as international business travel up to 5% per year What you'll get in return -33 days holiday including bank holidays -Access to free remote private GP appointments -2.5% salary sacrifice and 7.5% employer contribution scheme -Easily reachable by car or by public transport -Free parking -A variety of training available for personal development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Bury St. Edmunds Term: Permanent Working Hours: Full-time On-Site Salary: 35,000 We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas. Key Responsibilities: Line management of IT Team, providing support, guidance, and mentoring as required Overseeing the local IT Team's workload to ensure it is well managed, prioritised, and monitored Guaranteeing continuity of IT systems provision and the security of data Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support Collaborating with and supporting 3rd line central Engineers Acting as the escalation point for service desk tickets and working with the Service Desk Manager Key Requirements: Expertise in Microsoft suite - particularly MS Office 365 Proven ability to implement effective, organization-sensitive changes. Success in utilising project management techniques for ICT projects. Strong organisational skills and innovative problem-solving. Ability to prioritise, work under pressure, and develop staff. Awareness and dedication to health and safety best practices. Travel between locations will be required - all within proximity. Where possible, our client looks to deploy IT Team Managers close to their home to reduce the environmental and financial impact of travel for work. They have a travel claims policy to ensure you are supported on travel requirements of the role. A Full Enhanced DBS check will also be required for the successful candidate. If you are interested in learning more about this role, and your profile fits the requirements, please click "Apply Now"! Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 24, 2025
Full time
Location: Bury St. Edmunds Term: Permanent Working Hours: Full-time On-Site Salary: 35,000 We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas. Key Responsibilities: Line management of IT Team, providing support, guidance, and mentoring as required Overseeing the local IT Team's workload to ensure it is well managed, prioritised, and monitored Guaranteeing continuity of IT systems provision and the security of data Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support Collaborating with and supporting 3rd line central Engineers Acting as the escalation point for service desk tickets and working with the Service Desk Manager Key Requirements: Expertise in Microsoft suite - particularly MS Office 365 Proven ability to implement effective, organization-sensitive changes. Success in utilising project management techniques for ICT projects. Strong organisational skills and innovative problem-solving. Ability to prioritise, work under pressure, and develop staff. Awareness and dedication to health and safety best practices. Travel between locations will be required - all within proximity. Where possible, our client looks to deploy IT Team Managers close to their home to reduce the environmental and financial impact of travel for work. They have a travel claims policy to ensure you are supported on travel requirements of the role. A Full Enhanced DBS check will also be required for the successful candidate. If you are interested in learning more about this role, and your profile fits the requirements, please click "Apply Now"! Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry. Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, IT Service Desk, IT Helpdesk Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc Salary: 25k - 29k base salary + great benefits What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 is a must. Excellent customer services skills with a passion for providing a customer facing first class service.Interested? Please send your cv for a swift response
Jan 24, 2025
Full time
Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry. Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, IT Service Desk, IT Helpdesk Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc Salary: 25k - 29k base salary + great benefits What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 is a must. Excellent customer services skills with a passion for providing a customer facing first class service.Interested? Please send your cv for a swift response
Please note this role is permanently based in our Glasgow Office SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st and 2nd line support for a range of IT services, including user provisioning, hardware troubleshooting and repair, and monitoring and resolving issues affecting IT services. This role demands clear and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Provide 1st and 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. Take end-to-end ownership of incidents throughout their lifecycle. Manage desktop equipment (laptops and peripherals), video conferencing, audio-visual, and telephony issues at regional sites, either by engaging third-party vendors or travelling when required. Escalate problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate, and act as a resource to implement solutions under 3rd level support direction. Serve as a liaison between regional customers and Group Technology to ensure mutual understanding of needs Identify opportunities to enhance the knowledge within the Service Delivery Team to increase the rate of first-contact resolution and expand self-support materials for end users. Work outside of core hours as needed, including when travelling to other SThree offices. Collaborate with regional service delivery colleagues to identify and resolve trends/patterns in problem management. Follow documented procedures to manage secure access to IT systems for new starters, leavers, and internal staffing changes. Manage the asset management process within the region, ensuring compliance with the group-wide approach. Efficiently action all operational events, alerts, and incidents to the agreed target Maintain operation logs for all events, warnings, and alerts, as well as recording and classifying all messages. Ensure timely completion of all routine housekeeping tasks on operational infrastructure and IT services. Liaise with 3rd party suppliers to escalate production issues Participate in office setups, refurbishments, and the retirement of legacy technology. Oversee local office delivery projects as directed by the Service Delivery Manager. Knowledge & Experience: Proven experience in direct customer support in a corporate technology environment (at least 5 years) Demonstrate strong expertise in technologies including current desktop operating systems, video conferencing communications, such as Microsoft Teams and O365 platform. Experience in mobile and laptop device management, including Intune. Familiarity with Microsoft Power Platform would be advantageous. Experience in using knowledge bases for support, including documenting knowledge articles. Experience with ServiceNow is beneficial. Qualifications: Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Jan 24, 2025
Full time
Please note this role is permanently based in our Glasgow Office SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st and 2nd line support for a range of IT services, including user provisioning, hardware troubleshooting and repair, and monitoring and resolving issues affecting IT services. This role demands clear and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Provide 1st and 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. Take end-to-end ownership of incidents throughout their lifecycle. Manage desktop equipment (laptops and peripherals), video conferencing, audio-visual, and telephony issues at regional sites, either by engaging third-party vendors or travelling when required. Escalate problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate, and act as a resource to implement solutions under 3rd level support direction. Serve as a liaison between regional customers and Group Technology to ensure mutual understanding of needs Identify opportunities to enhance the knowledge within the Service Delivery Team to increase the rate of first-contact resolution and expand self-support materials for end users. Work outside of core hours as needed, including when travelling to other SThree offices. Collaborate with regional service delivery colleagues to identify and resolve trends/patterns in problem management. Follow documented procedures to manage secure access to IT systems for new starters, leavers, and internal staffing changes. Manage the asset management process within the region, ensuring compliance with the group-wide approach. Efficiently action all operational events, alerts, and incidents to the agreed target Maintain operation logs for all events, warnings, and alerts, as well as recording and classifying all messages. Ensure timely completion of all routine housekeeping tasks on operational infrastructure and IT services. Liaise with 3rd party suppliers to escalate production issues Participate in office setups, refurbishments, and the retirement of legacy technology. Oversee local office delivery projects as directed by the Service Delivery Manager. Knowledge & Experience: Proven experience in direct customer support in a corporate technology environment (at least 5 years) Demonstrate strong expertise in technologies including current desktop operating systems, video conferencing communications, such as Microsoft Teams and O365 platform. Experience in mobile and laptop device management, including Intune. Familiarity with Microsoft Power Platform would be advantageous. Experience in using knowledge bases for support, including documenting knowledge articles. Experience with ServiceNow is beneficial. Qualifications: Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Lloyd Recruitment - East Grinstead
Camberley, Surrey
Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between 28,000- 30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential, both in customer interactions and team collaboration, while working within Service Level Agreements. You'll have the opportunity to learn new technologies and expand your technical skills. We're looking for candidates with troubleshooting expertise in Microsoft Windows Desktop Operating Systems, Microsoft Office, and basic networking skills (TCP/IP and DNS). Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers. Responsibilities: Providing 1st and 2nd Line support for Windows Desktops, Laptops, hardware, and software Offering 1st Line and 2nd support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps) Writing and updating user and system documentation Handling SLA-based technical support calls Managing high volumes of tickets daily Essential key skills: Strong verbal and written communication skills Exceptional customer service skills Ability to prioritise work and meet deadlines Multitasking capabilities Logical and methodical approach to problem-solving Attention to detail Support for Microsoft Windows Desktops, Laptops, Hardware, and Software Basic Networking including TCP/IP and DNS to support the desktop environment Basic Server Administration (User Account Administrations and Permissions) Effective use of the Helpdesk system and keeping support ticket information up to date Desirable (but not essential) skills: Previous experience working for an IT Consultancy Understanding of Microsoft SharePoint Understanding of Microsoft Servers Familiarity with Anti-Virus and Backup Software Salary up to 28,000- 30,000 DOE Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Jan 24, 2025
Full time
Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between 28,000- 30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential, both in customer interactions and team collaboration, while working within Service Level Agreements. You'll have the opportunity to learn new technologies and expand your technical skills. We're looking for candidates with troubleshooting expertise in Microsoft Windows Desktop Operating Systems, Microsoft Office, and basic networking skills (TCP/IP and DNS). Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers. Responsibilities: Providing 1st and 2nd Line support for Windows Desktops, Laptops, hardware, and software Offering 1st Line and 2nd support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps) Writing and updating user and system documentation Handling SLA-based technical support calls Managing high volumes of tickets daily Essential key skills: Strong verbal and written communication skills Exceptional customer service skills Ability to prioritise work and meet deadlines Multitasking capabilities Logical and methodical approach to problem-solving Attention to detail Support for Microsoft Windows Desktops, Laptops, Hardware, and Software Basic Networking including TCP/IP and DNS to support the desktop environment Basic Server Administration (User Account Administrations and Permissions) Effective use of the Helpdesk system and keeping support ticket information up to date Desirable (but not essential) skills: Previous experience working for an IT Consultancy Understanding of Microsoft SharePoint Understanding of Microsoft Servers Familiarity with Anti-Virus and Backup Software Salary up to 28,000- 30,000 DOE Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
Jan 24, 2025
Full time
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
Position: IT Team Lead Location: Abingdon Salary: 35- 42K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jan 24, 2025
Full time
Position: IT Team Lead Location: Abingdon Salary: 35- 42K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Overview: £27,000-£30,000 depending on skills and experience 25 days holiday + bank holidays Workplace pension scheme Internal Trainings Company Events Onsite Parking We open 8 till 6. Shifts are 8-4:30, 9-5:30 and 9:30 till 6pm based on the needs of the business. The role is full time i.e. 5 days a week in the office. + many more benefits
Jan 24, 2025
Full time
IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Overview: £27,000-£30,000 depending on skills and experience 25 days holiday + bank holidays Workplace pension scheme Internal Trainings Company Events Onsite Parking We open 8 till 6. Shifts are 8-4:30, 9-5:30 and 9:30 till 6pm based on the needs of the business. The role is full time i.e. 5 days a week in the office. + many more benefits
Service Desk Engineer (Hybrid) - 25,000 - 30,000 - Derby Principal IT are working with a well-known award winning travel expert based in Derby that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 4 days in the office based at the carrier office, although visits to their retail stores and specialists will be required. In this role you will be part of a team working to cover weekday and weekend shifts. Key Responsibilities: Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and providing technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or knowledge base articles to assist team members and colleagues with self-help information. Build PCs/laptops and attempt to troubleshoot hardware problems. Provide desktop, printer, phone support in a Windows 10/11/AD/Office environment. Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department Requirements: A basic level of IT literacy. Basic troubleshooting and problem-solving skills. Basic knowledge of Microsoft based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Some experience with MS Office UK Driving License Desirable: Relevant IT Service Delivery experience or IT Desktop Support Experience Knowledge of User & Security Groups and Active Directory Administration Using and installing Microsoft Office 365 - permissions, calendar sharing, delegation Experience supporting Desktop, Laptops, Multi-Functional Devices and Software with skills in a windows OS / Active Directory environments. Basic TCP/IP knowledge Remote Desktop Services Microsoft SCCM The Package: If successful our client is offering a salary of between 25,000 - 30,000, favourable holiday allowance, company contributed pension scheme. How to Apply If you are interested in hearing more about this service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jan 24, 2025
Full time
Service Desk Engineer (Hybrid) - 25,000 - 30,000 - Derby Principal IT are working with a well-known award winning travel expert based in Derby that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 4 days in the office based at the carrier office, although visits to their retail stores and specialists will be required. In this role you will be part of a team working to cover weekday and weekend shifts. Key Responsibilities: Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and providing technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or knowledge base articles to assist team members and colleagues with self-help information. Build PCs/laptops and attempt to troubleshoot hardware problems. Provide desktop, printer, phone support in a Windows 10/11/AD/Office environment. Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department Requirements: A basic level of IT literacy. Basic troubleshooting and problem-solving skills. Basic knowledge of Microsoft based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Some experience with MS Office UK Driving License Desirable: Relevant IT Service Delivery experience or IT Desktop Support Experience Knowledge of User & Security Groups and Active Directory Administration Using and installing Microsoft Office 365 - permissions, calendar sharing, delegation Experience supporting Desktop, Laptops, Multi-Functional Devices and Software with skills in a windows OS / Active Directory environments. Basic TCP/IP knowledge Remote Desktop Services Microsoft SCCM The Package: If successful our client is offering a salary of between 25,000 - 30,000, favourable holiday allowance, company contributed pension scheme. How to Apply If you are interested in hearing more about this service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Desktop Support Technician - Contract Vacancy Rate: (Apply online only) p/d Working Location: Ipswich (5 days a week onsite) Contract Length: 3 months (chance for extension or perm) My client has a requirement for a 1st Line Helpdesk Engineer on a 3-month contract. The client is in the Educational sector therefore require an Enhanced DBS check. They require extra support as they have gone through some internal changes and require the extra support. It is a great environment to work in with a lovely team and school. Responsibilities Provide 1st and potentially 2nd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues. Manage and resolve complex technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved within agreed SLAs. Work within a team (great communication and building relationships) Car required for site travel Technical Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams) Azure Apple Macs PowerShell Endpoint (Management and Support) Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP). Set up classroom equipment Printers Password reset Telephones Handing out IT equipment and collecting it Basic 1 level troubleshooting If the skill set is relevant, matches your experience and you're interested, please send over your CV. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Jan 24, 2025
Contractor
Desktop Support Technician - Contract Vacancy Rate: (Apply online only) p/d Working Location: Ipswich (5 days a week onsite) Contract Length: 3 months (chance for extension or perm) My client has a requirement for a 1st Line Helpdesk Engineer on a 3-month contract. The client is in the Educational sector therefore require an Enhanced DBS check. They require extra support as they have gone through some internal changes and require the extra support. It is a great environment to work in with a lovely team and school. Responsibilities Provide 1st and potentially 2nd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues. Manage and resolve complex technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved within agreed SLAs. Work within a team (great communication and building relationships) Car required for site travel Technical Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams) Azure Apple Macs PowerShell Endpoint (Management and Support) Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP). Set up classroom equipment Printers Password reset Telephones Handing out IT equipment and collecting it Basic 1 level troubleshooting If the skill set is relevant, matches your experience and you're interested, please send over your CV. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Join Our Team as a 2nd Line Engineer in Newcastle! Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated 2nd Line Engineer to join our Managed Service Provider (MSP) team in the heart of Newcastle. Position: 2nd Line Engineer Location: Newcastle upon Tyne Type: FTC - 3 Months Salary: Up to 32,000 About Us: We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Troubleshoot and resolve network, server, and desktop problems. Assist with the implementation and maintenance of IT systems. Liaise with 1st line support and other team members to ensure timely resolution of issues. Conduct root cause analysis and create documentation for recurring issues. Support and mentor junior team members. What We're Looking For: Proven experience in a 2nd line support role within an MSP environment. Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Proficiency in Active Directory, Office 365, and Exchange. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. Convenient Newcastle city centre location with easy access to public transport. If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction. To Apply Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed) Join us and be a key player in driving our success and the success of our clients! Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.
Jan 24, 2025
Full time
Join Our Team as a 2nd Line Engineer in Newcastle! Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated 2nd Line Engineer to join our Managed Service Provider (MSP) team in the heart of Newcastle. Position: 2nd Line Engineer Location: Newcastle upon Tyne Type: FTC - 3 Months Salary: Up to 32,000 About Us: We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Troubleshoot and resolve network, server, and desktop problems. Assist with the implementation and maintenance of IT systems. Liaise with 1st line support and other team members to ensure timely resolution of issues. Conduct root cause analysis and create documentation for recurring issues. Support and mentor junior team members. What We're Looking For: Proven experience in a 2nd line support role within an MSP environment. Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Proficiency in Active Directory, Office 365, and Exchange. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. Convenient Newcastle city centre location with easy access to public transport. If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction. To Apply Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed) Join us and be a key player in driving our success and the success of our clients! Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.
IT Desktop Engineer is required by a well established Interior Design Agency based in Central London and paying up to 45k following recent growth and a demand for there services. You will be joining this growing firm supporting around 50 users as they embark on some exciting and innovative projects to upgrade and update there IT Infrastructure as well as providing BAU Support. Working in a Windows environment, the IT Desktop Engineer will be responsible for managing the daily BAU Support, setting up new users on the network, SQL Server maintenance along with other exciting projects they have planned in the pipelines. Essential Experience Strong experience working in a Windows environment supporting 1st -3rd Line problems Microsoft 365 Azure Autopilot MS Teams AutoCad Active Directory, Group Policy, Exchange, Intune, SQL Servers, Sharepoint Network Security Architecture, Ideally you will have experience working in a media, marketing or design industry and have knowledge of image design software. Should you match the above requirements, APPLY NOW
Jan 24, 2025
Full time
IT Desktop Engineer is required by a well established Interior Design Agency based in Central London and paying up to 45k following recent growth and a demand for there services. You will be joining this growing firm supporting around 50 users as they embark on some exciting and innovative projects to upgrade and update there IT Infrastructure as well as providing BAU Support. Working in a Windows environment, the IT Desktop Engineer will be responsible for managing the daily BAU Support, setting up new users on the network, SQL Server maintenance along with other exciting projects they have planned in the pipelines. Essential Experience Strong experience working in a Windows environment supporting 1st -3rd Line problems Microsoft 365 Azure Autopilot MS Teams AutoCad Active Directory, Group Policy, Exchange, Intune, SQL Servers, Sharepoint Network Security Architecture, Ideally you will have experience working in a media, marketing or design industry and have knowledge of image design software. Should you match the above requirements, APPLY NOW
My well established Client is looking for an IT Service Desk Team Manager, an IT professional with a passion for leading support teams. The IT Helpdesk Manager will join a team and lead their IT Helpdesk operations efficiently. This role requires both technical expertise and leadership skills to ensure the smooth running of support services. Key Responsibilities: Team Leadership: Lead and mentor a team of 1st and 2nd line support engineers (Currently 2). Ticket Deep Dive: Conduct in-depth analysis of support tickets to ensure issues are resolved accurately and efficiently. Service Desk Tools: Use service desk technologies (such as ITSM tools, remote access solutions, and knowledge resources) to manage and track support requests. ITIL Framework: Ensure all support processes align with ITIL best practices to maintain service excellence. Technical Support: Provide hands-on support for 1st and 2nd line issues, leveraging your broad technical knowledge in areas like Windows OS, networking, Office 365, and more. Reporting: Generate and review service metrics to improve operational performance. Required Skills: Strong experience in 1st and 2nd line IT support. Familiarity with ITIL framework and best practices. Proficient in IT service management (ITSM) tools and remote access solutions. Experience with troubleshooting a wide range of technical issues. Excellent communication skills and the ability to work efficiently under pressure. Desirable: Certifications in ITIL or related areas. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
Jan 24, 2025
Full time
My well established Client is looking for an IT Service Desk Team Manager, an IT professional with a passion for leading support teams. The IT Helpdesk Manager will join a team and lead their IT Helpdesk operations efficiently. This role requires both technical expertise and leadership skills to ensure the smooth running of support services. Key Responsibilities: Team Leadership: Lead and mentor a team of 1st and 2nd line support engineers (Currently 2). Ticket Deep Dive: Conduct in-depth analysis of support tickets to ensure issues are resolved accurately and efficiently. Service Desk Tools: Use service desk technologies (such as ITSM tools, remote access solutions, and knowledge resources) to manage and track support requests. ITIL Framework: Ensure all support processes align with ITIL best practices to maintain service excellence. Technical Support: Provide hands-on support for 1st and 2nd line issues, leveraging your broad technical knowledge in areas like Windows OS, networking, Office 365, and more. Reporting: Generate and review service metrics to improve operational performance. Required Skills: Strong experience in 1st and 2nd line IT support. Familiarity with ITIL framework and best practices. Proficient in IT service management (ITSM) tools and remote access solutions. Experience with troubleshooting a wide range of technical issues. Excellent communication skills and the ability to work efficiently under pressure. Desirable: Certifications in ITIL or related areas. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Jan 24, 2025
Full time
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Role: 1st Line Service Desk Engineer Location: Northwest London Salary: 25,000 to 30,000 Sector: MSP A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. The Role: You will act as the first point of contact between the business and its clients. Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience (1 year) Office 365 & Exchange Online SharePoint and Teams Windows OS and Server Active Directory Excellent team player but with the capacity to be strongly self-motivated The ability to build, configure, administer and support Windows devices (laptops, desktops etc) The ability to deal with difficult and demanding situations in a calm and professional manner. Networking - DNS / DHCP / TCP/IP Excellent customer service Benefits Package Annual Bonus 25 Days' Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Microsoft Office 365 & Azure Health & Dental insurance Pension Contributions Company paid sickness Interest-free season ticket loan Social events Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 24, 2025
Full time
Role: 1st Line Service Desk Engineer Location: Northwest London Salary: 25,000 to 30,000 Sector: MSP A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. The Role: You will act as the first point of contact between the business and its clients. Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience (1 year) Office 365 & Exchange Online SharePoint and Teams Windows OS and Server Active Directory Excellent team player but with the capacity to be strongly self-motivated The ability to build, configure, administer and support Windows devices (laptops, desktops etc) The ability to deal with difficult and demanding situations in a calm and professional manner. Networking - DNS / DHCP / TCP/IP Excellent customer service Benefits Package Annual Bonus 25 Days' Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Microsoft Office 365 & Azure Health & Dental insurance Pension Contributions Company paid sickness Interest-free season ticket loan Social events Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Jan 24, 2025
Full time
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
Jan 24, 2025
Full time
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
We re looking for a Junior Technology Support Engineer to be the face of our help desk, supporting teammates with all their IT needs at our office in Barbican and across our 6 high rise and high end residential sites in zones 1-2. You ll be a multitasking wizz, having the ability to handle various requests such as troubleshooting hardware, building laptops, setting up new sites and getting new joiners all organised for their first days. All whilst being personable and confident in your demeanour, building relationships across the business and being a friendly helping hand. You'll be working with and supported by your knowledgeable manager, Julia, who will offer you a tailored training plan to assist with your professional growth, ensuring you're staying ahead in the tech landscape and getting exposure to cutting edge technologies. Ideally you will have 6 -12 months experience in a 1st line support role dealing with all kinds of IT questions, or someone who has great customer service skills, passionate about tech and looking to learn something new in a different environment. Ours is a high performing culture. High performance in this role means someone that's a confident communicator who gets a kick out of going the extra mile, being punctual and has the ability to handle multiple requests and prioritise their workload. You d be in a full-time, permanent role based in our Barbican office with regular site visits, Monday to Friday working a shift pattern (in order to cover the help desk) either 07.30am 4.00pm or 09.30am 18.00pm, dependant on the rota. This is a culture where you ll be giving and getting feedback from day one, because we think it s the fastest way to learn and to build trust. We want to be challenged by you, too we hate unnecessary hierarchy and my way or the highway has no place here. Mount Anvil What we do: We ve worked in partnership for 31 years to create outstanding places in London. We re growing, with our construction turnover doubling, and with a pipeline of new projects where we re raring to get started and make a difference. Why we re here: We re here to pursue better, differently. Better : One of The Sunday Times 100 Best Small Companies to Work For for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme s five areas the first site ever to do so in 22 years of the CCS). Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It s definitely not for everyone. We don t hire know-it-alls, we hire learn-it-alls . As our CEO, Killian, says: We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers . Benefits: Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more). Income Protection Insurance to help you cope financially if you re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. We think the best benefit of being here is the learning culture and the ability to make a real difference we dislike hierarchy and politics, and not my job isn t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.
Jan 24, 2025
Full time
We re looking for a Junior Technology Support Engineer to be the face of our help desk, supporting teammates with all their IT needs at our office in Barbican and across our 6 high rise and high end residential sites in zones 1-2. You ll be a multitasking wizz, having the ability to handle various requests such as troubleshooting hardware, building laptops, setting up new sites and getting new joiners all organised for their first days. All whilst being personable and confident in your demeanour, building relationships across the business and being a friendly helping hand. You'll be working with and supported by your knowledgeable manager, Julia, who will offer you a tailored training plan to assist with your professional growth, ensuring you're staying ahead in the tech landscape and getting exposure to cutting edge technologies. Ideally you will have 6 -12 months experience in a 1st line support role dealing with all kinds of IT questions, or someone who has great customer service skills, passionate about tech and looking to learn something new in a different environment. Ours is a high performing culture. High performance in this role means someone that's a confident communicator who gets a kick out of going the extra mile, being punctual and has the ability to handle multiple requests and prioritise their workload. You d be in a full-time, permanent role based in our Barbican office with regular site visits, Monday to Friday working a shift pattern (in order to cover the help desk) either 07.30am 4.00pm or 09.30am 18.00pm, dependant on the rota. This is a culture where you ll be giving and getting feedback from day one, because we think it s the fastest way to learn and to build trust. We want to be challenged by you, too we hate unnecessary hierarchy and my way or the highway has no place here. Mount Anvil What we do: We ve worked in partnership for 31 years to create outstanding places in London. We re growing, with our construction turnover doubling, and with a pipeline of new projects where we re raring to get started and make a difference. Why we re here: We re here to pursue better, differently. Better : One of The Sunday Times 100 Best Small Companies to Work For for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme s five areas the first site ever to do so in 22 years of the CCS). Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It s definitely not for everyone. We don t hire know-it-alls, we hire learn-it-alls . As our CEO, Killian, says: We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers . Benefits: Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more). Income Protection Insurance to help you cope financially if you re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees. We think the best benefit of being here is the learning culture and the ability to make a real difference we dislike hierarchy and politics, and not my job isn t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.
