Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2025
Full time
Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd/3rd Line Support Engineer Location: Outskirts of Ipswich Salary: £35,000 - £48,000 Benefits: 25 days holiday + Bank Holidays, Health Care, Workplace Pension Scheme, Training & Development Opportunities Role Overview: We are looking for a skilled and motivated 2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.
Jan 24, 2025
Full time
Job Title: 2nd/3rd Line Support Engineer Location: Outskirts of Ipswich Salary: £35,000 - £48,000 Benefits: 25 days holiday + Bank Holidays, Health Care, Workplace Pension Scheme, Training & Development Opportunities Role Overview: We are looking for a skilled and motivated 2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.
Location: Bury St. Edmunds Term: Permanent Working Hours: Full-time On-Site Salary: 35,000 We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas. Key Responsibilities: Line management of IT Team, providing support, guidance, and mentoring as required Overseeing the local IT Team's workload to ensure it is well managed, prioritised, and monitored Guaranteeing continuity of IT systems provision and the security of data Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support Collaborating with and supporting 3rd line central Engineers Acting as the escalation point for service desk tickets and working with the Service Desk Manager Key Requirements: Expertise in Microsoft suite - particularly MS Office 365 Proven ability to implement effective, organization-sensitive changes. Success in utilising project management techniques for ICT projects. Strong organisational skills and innovative problem-solving. Ability to prioritise, work under pressure, and develop staff. Awareness and dedication to health and safety best practices. Travel between locations will be required - all within proximity. Where possible, our client looks to deploy IT Team Managers close to their home to reduce the environmental and financial impact of travel for work. They have a travel claims policy to ensure you are supported on travel requirements of the role. A Full Enhanced DBS check will also be required for the successful candidate. If you are interested in learning more about this role, and your profile fits the requirements, please click "Apply Now"! Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 24, 2025
Full time
Location: Bury St. Edmunds Term: Permanent Working Hours: Full-time On-Site Salary: 35,000 We are partnered with a progressive and growing organisation that is transforming, managing, and supporting their environment through the innovative use of IT to deliver excellent user-focused services that are recognised by their industry peers. As the IT Team Manager, you will have access to a wide and varied range of technologies with support from your colleagues who promote a cohesive work culture with diverse ideas. Key Responsibilities: Line management of IT Team, providing support, guidance, and mentoring as required Overseeing the local IT Team's workload to ensure it is well managed, prioritised, and monitored Guaranteeing continuity of IT systems provision and the security of data Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support Collaborating with and supporting 3rd line central Engineers Acting as the escalation point for service desk tickets and working with the Service Desk Manager Key Requirements: Expertise in Microsoft suite - particularly MS Office 365 Proven ability to implement effective, organization-sensitive changes. Success in utilising project management techniques for ICT projects. Strong organisational skills and innovative problem-solving. Ability to prioritise, work under pressure, and develop staff. Awareness and dedication to health and safety best practices. Travel between locations will be required - all within proximity. Where possible, our client looks to deploy IT Team Managers close to their home to reduce the environmental and financial impact of travel for work. They have a travel claims policy to ensure you are supported on travel requirements of the role. A Full Enhanced DBS check will also be required for the successful candidate. If you are interested in learning more about this role, and your profile fits the requirements, please click "Apply Now"! Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
1st Line Engineer Swindon Join our dynamic and innovative IT team, where we are committed to delivering exceptional technology solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment that encourages growth and development. Are you a tech-savvy problem-solver with a passion for helping others? As a 1st Line Engineer, you will be the first point of contact for our workforce, providing top-notch technical support and ensuring their IT issues are resolved swiftly and efficiently. Your role will be crucial in maintaining our reputation for outstanding customer service. Key Responsibilities: Respond to and resolve technical support requests via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Escalate complex problems to 2nd and 3rd line support teams when necessary. Maintain accurate records of support requests and resolutions. Provide excellent customer service and build strong relationships with clients. Assist with the setup and configuration of new hardware and software. What We're Looking For: Strong knowledge of Windows operating systems. Experience with network troubleshooting and basic network configuration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. A proactive and positive attitude towards problem-solving. Previous experience in a similar role is a plus, but not essential. Why Join Us? Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and inclusive work environment. Regular team-building activities and social events. The chance to work with cutting-edge technology and innovative solutions. If you're ready to take the next step in your IT career and join a company that values your skills and expertise, we'd love to hear from you! Please send your CV and a cover letter or simply click 'Apply'. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 24, 2025
Full time
1st Line Engineer Swindon Join our dynamic and innovative IT team, where we are committed to delivering exceptional technology solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment that encourages growth and development. Are you a tech-savvy problem-solver with a passion for helping others? As a 1st Line Engineer, you will be the first point of contact for our workforce, providing top-notch technical support and ensuring their IT issues are resolved swiftly and efficiently. Your role will be crucial in maintaining our reputation for outstanding customer service. Key Responsibilities: Respond to and resolve technical support requests via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Escalate complex problems to 2nd and 3rd line support teams when necessary. Maintain accurate records of support requests and resolutions. Provide excellent customer service and build strong relationships with clients. Assist with the setup and configuration of new hardware and software. What We're Looking For: Strong knowledge of Windows operating systems. Experience with network troubleshooting and basic network configuration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. A proactive and positive attitude towards problem-solving. Previous experience in a similar role is a plus, but not essential. Why Join Us? Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and inclusive work environment. Regular team-building activities and social events. The chance to work with cutting-edge technology and innovative solutions. If you're ready to take the next step in your IT career and join a company that values your skills and expertise, we'd love to hear from you! Please send your CV and a cover letter or simply click 'Apply'. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jan 24, 2025
Full time
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Please note this role is permanently based in our Glasgow Office SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st and 2nd line support for a range of IT services, including user provisioning, hardware troubleshooting and repair, and monitoring and resolving issues affecting IT services. This role demands clear and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Provide 1st and 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. Take end-to-end ownership of incidents throughout their lifecycle. Manage desktop equipment (laptops and peripherals), video conferencing, audio-visual, and telephony issues at regional sites, either by engaging third-party vendors or travelling when required. Escalate problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate, and act as a resource to implement solutions under 3rd level support direction. Serve as a liaison between regional customers and Group Technology to ensure mutual understanding of needs Identify opportunities to enhance the knowledge within the Service Delivery Team to increase the rate of first-contact resolution and expand self-support materials for end users. Work outside of core hours as needed, including when travelling to other SThree offices. Collaborate with regional service delivery colleagues to identify and resolve trends/patterns in problem management. Follow documented procedures to manage secure access to IT systems for new starters, leavers, and internal staffing changes. Manage the asset management process within the region, ensuring compliance with the group-wide approach. Efficiently action all operational events, alerts, and incidents to the agreed target Maintain operation logs for all events, warnings, and alerts, as well as recording and classifying all messages. Ensure timely completion of all routine housekeeping tasks on operational infrastructure and IT services. Liaise with 3rd party suppliers to escalate production issues Participate in office setups, refurbishments, and the retirement of legacy technology. Oversee local office delivery projects as directed by the Service Delivery Manager. Knowledge & Experience: Proven experience in direct customer support in a corporate technology environment (at least 5 years) Demonstrate strong expertise in technologies including current desktop operating systems, video conferencing communications, such as Microsoft Teams and O365 platform. Experience in mobile and laptop device management, including Intune. Familiarity with Microsoft Power Platform would be advantageous. Experience in using knowledge bases for support, including documenting knowledge articles. Experience with ServiceNow is beneficial. Qualifications: Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Jan 24, 2025
Full time
Please note this role is permanently based in our Glasgow Office SThree are pleased to announce we're recruiting for a talented IT Service Delivery Engineer (Support & Helpdesk) to join our dynamic team on a permanent basis. The Service Delivery Engineer is responsible for providing 1st and 2nd line support for a range of IT services, including user provisioning, hardware troubleshooting and repair, and monitoring and resolving issues affecting IT services. This role demands clear and concise communication to offer advice and guidance to all stakeholders while upholding a high level of professionalism. A passion for delivering high-quality service is essential. Based primarily at our Glasgow office, this position also requires occasional travel to other SThree offices to provide on site technical support. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Provide 1st and 2nd line support for all IT products and services. Proactively take ownership of Technology Support issues specific to assigned sites, as defined by the Service Delivery Manager. Answer inbound calls, live chats, and self-service requests; document, prioritise, assign, track, and respond to incidents and requests promptly. Take end-to-end ownership of incidents throughout their lifecycle. Manage desktop equipment (laptops and peripherals), video conferencing, audio-visual, and telephony issues at regional sites, either by engaging third-party vendors or travelling when required. Escalate problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate, and act as a resource to implement solutions under 3rd level support direction. Serve as a liaison between regional customers and Group Technology to ensure mutual understanding of needs Identify opportunities to enhance the knowledge within the Service Delivery Team to increase the rate of first-contact resolution and expand self-support materials for end users. Work outside of core hours as needed, including when travelling to other SThree offices. Collaborate with regional service delivery colleagues to identify and resolve trends/patterns in problem management. Follow documented procedures to manage secure access to IT systems for new starters, leavers, and internal staffing changes. Manage the asset management process within the region, ensuring compliance with the group-wide approach. Efficiently action all operational events, alerts, and incidents to the agreed target Maintain operation logs for all events, warnings, and alerts, as well as recording and classifying all messages. Ensure timely completion of all routine housekeeping tasks on operational infrastructure and IT services. Liaise with 3rd party suppliers to escalate production issues Participate in office setups, refurbishments, and the retirement of legacy technology. Oversee local office delivery projects as directed by the Service Delivery Manager. Knowledge & Experience: Proven experience in direct customer support in a corporate technology environment (at least 5 years) Demonstrate strong expertise in technologies including current desktop operating systems, video conferencing communications, such as Microsoft Teams and O365 platform. Experience in mobile and laptop device management, including Intune. Familiarity with Microsoft Power Platform would be advantageous. Experience in using knowledge bases for support, including documenting knowledge articles. Experience with ServiceNow is beneficial. Qualifications: Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
Jan 24, 2025
Full time
Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free day s holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training: A tailored training plan including official vendor certifications IND/LET
Service Desk Engineer (Hybrid) - 25,000 - 30,000 - Derby Principal IT are working with a well-known award winning travel expert based in Derby that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 4 days in the office based at the carrier office, although visits to their retail stores and specialists will be required. In this role you will be part of a team working to cover weekday and weekend shifts. Key Responsibilities: Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and providing technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or knowledge base articles to assist team members and colleagues with self-help information. Build PCs/laptops and attempt to troubleshoot hardware problems. Provide desktop, printer, phone support in a Windows 10/11/AD/Office environment. Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department Requirements: A basic level of IT literacy. Basic troubleshooting and problem-solving skills. Basic knowledge of Microsoft based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Some experience with MS Office UK Driving License Desirable: Relevant IT Service Delivery experience or IT Desktop Support Experience Knowledge of User & Security Groups and Active Directory Administration Using and installing Microsoft Office 365 - permissions, calendar sharing, delegation Experience supporting Desktop, Laptops, Multi-Functional Devices and Software with skills in a windows OS / Active Directory environments. Basic TCP/IP knowledge Remote Desktop Services Microsoft SCCM The Package: If successful our client is offering a salary of between 25,000 - 30,000, favourable holiday allowance, company contributed pension scheme. How to Apply If you are interested in hearing more about this service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jan 24, 2025
Full time
Service Desk Engineer (Hybrid) - 25,000 - 30,000 - Derby Principal IT are working with a well-known award winning travel expert based in Derby that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 4 days in the office based at the carrier office, although visits to their retail stores and specialists will be required. In this role you will be part of a team working to cover weekday and weekend shifts. Key Responsibilities: Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and providing technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or knowledge base articles to assist team members and colleagues with self-help information. Build PCs/laptops and attempt to troubleshoot hardware problems. Provide desktop, printer, phone support in a Windows 10/11/AD/Office environment. Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes. Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department Requirements: A basic level of IT literacy. Basic troubleshooting and problem-solving skills. Basic knowledge of Microsoft based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Some experience with MS Office UK Driving License Desirable: Relevant IT Service Delivery experience or IT Desktop Support Experience Knowledge of User & Security Groups and Active Directory Administration Using and installing Microsoft Office 365 - permissions, calendar sharing, delegation Experience supporting Desktop, Laptops, Multi-Functional Devices and Software with skills in a windows OS / Active Directory environments. Basic TCP/IP knowledge Remote Desktop Services Microsoft SCCM The Package: If successful our client is offering a salary of between 25,000 - 30,000, favourable holiday allowance, company contributed pension scheme. How to Apply If you are interested in hearing more about this service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
3rd Line Support (MSP / Microsoft Dynamics 365) 50,000 - 55,000 + 25 Days Holiday + Bonus + Benefits Grays, Essex Are you a 3rd Line Support Engineer with experience working with a managed service provider looking to join a rapidly growing MSP that values its staff through highly competitive renumeration and long-term career prospects? Do you want to be the go-to expert, working on complex troubleshooting with a tight-knit team in a highly collaborative and friendly environment? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your knowledge to 2nd line staff, reporting to the IT manager. This role would suit a 3rd Line Support IT technician looking for the responsibility of being a technical expert within a highly collaborative, closely knit and growing company. The Role: Solve and troubleshoot difficult incidents escalated from the support team Utilising Data Migration tools to implement Microsoft Dynamics 365 and Azure Partner with external specialists on complex projects that utilise IoT, ML and AI solutions Working from a Grays based head office The Person: 3rd Line Support Technician / Engineer Microsoft Dynamics 365 / Azure expert Managed Service Provider background Job Reference: BBBH 17343 Microsoft, Dynamics, 2nd, 3rd, 3rd line support, support, line, MSP, Managed, Service, Provider, IT, Technician, Technical, Engineer, TeraCode, AI, ML, Grays, Dartford, Essex If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 24, 2025
Full time
3rd Line Support (MSP / Microsoft Dynamics 365) 50,000 - 55,000 + 25 Days Holiday + Bonus + Benefits Grays, Essex Are you a 3rd Line Support Engineer with experience working with a managed service provider looking to join a rapidly growing MSP that values its staff through highly competitive renumeration and long-term career prospects? Do you want to be the go-to expert, working on complex troubleshooting with a tight-knit team in a highly collaborative and friendly environment? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your knowledge to 2nd line staff, reporting to the IT manager. This role would suit a 3rd Line Support IT technician looking for the responsibility of being a technical expert within a highly collaborative, closely knit and growing company. The Role: Solve and troubleshoot difficult incidents escalated from the support team Utilising Data Migration tools to implement Microsoft Dynamics 365 and Azure Partner with external specialists on complex projects that utilise IoT, ML and AI solutions Working from a Grays based head office The Person: 3rd Line Support Technician / Engineer Microsoft Dynamics 365 / Azure expert Managed Service Provider background Job Reference: BBBH 17343 Microsoft, Dynamics, 2nd, 3rd, 3rd line support, support, line, MSP, Managed, Service, Provider, IT, Technician, Technical, Engineer, TeraCode, AI, ML, Grays, Dartford, Essex If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Jan 24, 2025
Full time
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Jan 24, 2025
Full time
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
Jan 24, 2025
Full time
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
IT Support (2nd Line to 3rd Line) 40,000 - 45,000 + 25 Days Holiday + Progression + Overtime + Bonus Grays, Essex Are you 2nd Line IT Support looking to progress your career and become a technical expert 3rd Line Support Engineer for a rapidly growing MSP? Do you want the responsibility of a senior position with the promise of further progression and enhanced renumeration? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your knowledge to 2nd line staff, reporting to the IT manager. This role would suit a 2nd Line Support technician from an MSP background looking to step up with experience in Microsoft Dynamics 365 and Azure The Role: Solve and troubleshoot difficult incidents escalated from the support team Utilising Data Migration tools to implement Microsoft Dynamics 365 and Azure Partner with external specialists on complex projects that utilise IoT, ML and AI solutions Working from a Grays based head office The Person: IT Support Microsoft Dynamics 365 / Azure expert Managed Service Provider background Job Reference: BBBH 17343a Microsoft, Dynamics, 2nd, 2nd line support, support, line, MSP, Managed, Service, Provider, IT, Technician, Technical, Engineer, TeraCode, AI, ML, Grays, Dartford, Essex If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 24, 2025
Full time
IT Support (2nd Line to 3rd Line) 40,000 - 45,000 + 25 Days Holiday + Progression + Overtime + Bonus Grays, Essex Are you 2nd Line IT Support looking to progress your career and become a technical expert 3rd Line Support Engineer for a rapidly growing MSP? Do you want the responsibility of a senior position with the promise of further progression and enhanced renumeration? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your knowledge to 2nd line staff, reporting to the IT manager. This role would suit a 2nd Line Support technician from an MSP background looking to step up with experience in Microsoft Dynamics 365 and Azure The Role: Solve and troubleshoot difficult incidents escalated from the support team Utilising Data Migration tools to implement Microsoft Dynamics 365 and Azure Partner with external specialists on complex projects that utilise IoT, ML and AI solutions Working from a Grays based head office The Person: IT Support Microsoft Dynamics 365 / Azure expert Managed Service Provider background Job Reference: BBBH 17343a Microsoft, Dynamics, 2nd, 2nd line support, support, line, MSP, Managed, Service, Provider, IT, Technician, Technical, Engineer, TeraCode, AI, ML, Grays, Dartford, Essex If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Title: 2nd Line WAN Support Engineer Location : Birmingham - Length : 6 months Note: The suitable candidate must hold SC Clearance Brief Overview of role / project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of our BAU operations, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components. Juniper SRX platform BGP IPSEC MPLS PKI Highly Desirable Skills: Juniper SRX Platform : The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. Routing and Switching : A solid understanding of routing and switching protocols is essential. BGP : In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. IPsec VPN and MPLS : Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. PKI : The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. If you meet the above requirements and hold active SC Clearance, please apply for the position to be contacted by an Experis Consultant. If you haven't been contacted within 14 days, please consider the application unsuccessful.
Jan 23, 2025
Contractor
Title: 2nd Line WAN Support Engineer Location : Birmingham - Length : 6 months Note: The suitable candidate must hold SC Clearance Brief Overview of role / project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of our BAU operations, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components. Juniper SRX platform BGP IPSEC MPLS PKI Highly Desirable Skills: Juniper SRX Platform : The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. Routing and Switching : A solid understanding of routing and switching protocols is essential. BGP : In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. IPsec VPN and MPLS : Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. PKI : The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. If you meet the above requirements and hold active SC Clearance, please apply for the position to be contacted by an Experis Consultant. If you haven't been contacted within 14 days, please consider the application unsuccessful.
Network Engineer - (2nd/3rd line) - Current CCNA - 40k pa - London Our consultancy client based in London is looking for an experienced CCNA Network Engineer to join their expanding team. You will be responsible for assisting other engineers with troubleshooting as well as mentoring the junior members of staff. You will implement the technical projects and focus on client solutions. 2nd / 3rd line troubleshooting as well as overseeing the voice network. You will also produce the documentation for their clients. It is expected that you will have at least 3 years experience working as a Network Engineer within a dynamic envirionment. It is essential that you posess a current CCNA Certificate. In addition you will have strong knowledge of the following: TCP/IP, DNS, DHCP, CISCO, ITIL environments and Firewalls. Useful experience will include Voice Networks, Wifi, LAN, WAN, Clolud Networks / Virtualisation. The role is 3 days on site or at a clients site and 2 days working from home. Due to the number of applicants we can only respond to candidates matching the above criteria.
Jan 23, 2025
Full time
Network Engineer - (2nd/3rd line) - Current CCNA - 40k pa - London Our consultancy client based in London is looking for an experienced CCNA Network Engineer to join their expanding team. You will be responsible for assisting other engineers with troubleshooting as well as mentoring the junior members of staff. You will implement the technical projects and focus on client solutions. 2nd / 3rd line troubleshooting as well as overseeing the voice network. You will also produce the documentation for their clients. It is expected that you will have at least 3 years experience working as a Network Engineer within a dynamic envirionment. It is essential that you posess a current CCNA Certificate. In addition you will have strong knowledge of the following: TCP/IP, DNS, DHCP, CISCO, ITIL environments and Firewalls. Useful experience will include Voice Networks, Wifi, LAN, WAN, Clolud Networks / Virtualisation. The role is 3 days on site or at a clients site and 2 days working from home. Due to the number of applicants we can only respond to candidates matching the above criteria.
Locations Sainsbury's Supermarkets Ltd, London, Greater London, EC1N 2HT, GB Closing Date 01/20/2025, 05:00 PM Full Time or Part Time Full time Contract Type Permanent Advertised Salary Competitive Plus Benefits We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Want to solve really interesting problems at huge scale? Want to learn from the best and be challenged to think differently every day? Want true ownership of outcomes of a digital product where you drive success and return to the business? Want the flexibility to work at home and in an office where it helps you meet your work and life commitments? Read below for your next opportunity Be part of developing a new programmatic advertising solution the like of which the market has never seen! Nectar is the largest loyalty coalition programme in the UK so it's safe to say we know our millions of customers pretty well. We build brilliant tech on top of this rich first party data, to offer brands the chance to find their customers online with truly relevant and compelling content. All this drives sales back into our stores and therefore our bottom line - win, win. Our advertising platform is one cornerstone of the Nectar360 digital strategy which means lots of eyes are on us - and you'll be at the helm, in partnership with your engineering manager. You'll tackle knotty strategic questions to build out a robust roadmap and backlog. This, of course means prioritising effectively, escalating challenges as necessary and being hands-on with the development, delivering innovative functionality into the hands of users. In your role as a Senior Product Manager, you'll manage a group of related but complex products directly, guiding the vision and working actively with multiple teams to make it come to life! You'll ensure your group of products work seamlessly together, sharing efficiencies and expertise, with the ultimate customer always front of mind. You will have an infectious passion for your products, partnering with engineering to define, deliver and iterate to find creative ways to deliver awesome experiences for our customers. You're driven to build brilliant teams and bring out the best in others. Sainsbury's product teams work across Argos, the UK's 3rd largest general merchandise retailer, Sainsbury's, the UK's 2nd largest grocery retailer, Nectar, the largest loyalty programme in the UK as well as Tu clothing, Sainsbury's Bank and Argos Financial services. We're big and that's really exciting when you consider the volume of customers that see your work, but you'll also ship lots of value to customers, and you'll be able to learn and iterate quickly to get the best customer experience. What we're looking for: You nail day-to-day product processes (agile ceremonies, user stories, prioritisation) and are as comfortable in the detail as with the bigger picture. Success is about balancing the customer, the tech and the commercials. We need someone who can juggle the lot, articulate a compelling vision and unite a cross-functional agile team. You're courageous and can fly the flag of agile delivery methodologies, coach the team and stakeholders to test and learn, fail fast and deliver outcomes iteratively. You're technically curious, having worked directly with engineers, architects, and third parties, building real software. A successful influencer, flexing your style to drive our strategy forward while always remaining true to you. If you have experience of AdTech then that's the icing on the cake. We'd love to hear from you. In return you'll get: Colleague discount across the multi-brands - Sainsbury's, Argos and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Last couple of bits We've adopted a hybrid model, coming together for collaboration and to get to know each other better. We're working flexibly - have a chat with us about what you need. If you've read this far, but are not 100% sure you're there with your experience, still get in touch. The skills you do have are often more transferrable than you think. Equally with such a large and growing tech team, it might be there's something else that could suit you better. If you'd like to find out more head to Sainsbury's DTD. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, and you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Jan 23, 2025
Full time
Locations Sainsbury's Supermarkets Ltd, London, Greater London, EC1N 2HT, GB Closing Date 01/20/2025, 05:00 PM Full Time or Part Time Full time Contract Type Permanent Advertised Salary Competitive Plus Benefits We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Want to solve really interesting problems at huge scale? Want to learn from the best and be challenged to think differently every day? Want true ownership of outcomes of a digital product where you drive success and return to the business? Want the flexibility to work at home and in an office where it helps you meet your work and life commitments? Read below for your next opportunity Be part of developing a new programmatic advertising solution the like of which the market has never seen! Nectar is the largest loyalty coalition programme in the UK so it's safe to say we know our millions of customers pretty well. We build brilliant tech on top of this rich first party data, to offer brands the chance to find their customers online with truly relevant and compelling content. All this drives sales back into our stores and therefore our bottom line - win, win. Our advertising platform is one cornerstone of the Nectar360 digital strategy which means lots of eyes are on us - and you'll be at the helm, in partnership with your engineering manager. You'll tackle knotty strategic questions to build out a robust roadmap and backlog. This, of course means prioritising effectively, escalating challenges as necessary and being hands-on with the development, delivering innovative functionality into the hands of users. In your role as a Senior Product Manager, you'll manage a group of related but complex products directly, guiding the vision and working actively with multiple teams to make it come to life! You'll ensure your group of products work seamlessly together, sharing efficiencies and expertise, with the ultimate customer always front of mind. You will have an infectious passion for your products, partnering with engineering to define, deliver and iterate to find creative ways to deliver awesome experiences for our customers. You're driven to build brilliant teams and bring out the best in others. Sainsbury's product teams work across Argos, the UK's 3rd largest general merchandise retailer, Sainsbury's, the UK's 2nd largest grocery retailer, Nectar, the largest loyalty programme in the UK as well as Tu clothing, Sainsbury's Bank and Argos Financial services. We're big and that's really exciting when you consider the volume of customers that see your work, but you'll also ship lots of value to customers, and you'll be able to learn and iterate quickly to get the best customer experience. What we're looking for: You nail day-to-day product processes (agile ceremonies, user stories, prioritisation) and are as comfortable in the detail as with the bigger picture. Success is about balancing the customer, the tech and the commercials. We need someone who can juggle the lot, articulate a compelling vision and unite a cross-functional agile team. You're courageous and can fly the flag of agile delivery methodologies, coach the team and stakeholders to test and learn, fail fast and deliver outcomes iteratively. You're technically curious, having worked directly with engineers, architects, and third parties, building real software. A successful influencer, flexing your style to drive our strategy forward while always remaining true to you. If you have experience of AdTech then that's the icing on the cake. We'd love to hear from you. In return you'll get: Colleague discount across the multi-brands - Sainsbury's, Argos and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Last couple of bits We've adopted a hybrid model, coming together for collaboration and to get to know each other better. We're working flexibly - have a chat with us about what you need. If you've read this far, but are not 100% sure you're there with your experience, still get in touch. The skills you do have are often more transferrable than you think. Equally with such a large and growing tech team, it might be there's something else that could suit you better. If you'd like to find out more head to Sainsbury's DTD. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, and you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Principal Cloud Architect (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £130,000 - £145,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for experienced Cloud Architects who can define cloud and platform strategy, enterprise-wide cloud operating models and cloud control frameworks, and set the strategic operational direction and governance. We are thought leaders, so our Architects need to be opinionated about cloud and platform best practice, and influence industry best practices. Strong stakeholder management is essential, with the ability to speak credibly to business CXO leaders as well as hands-on technical teams. What you'll be doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You could be working with customers to define and deliver any of the following: Cloud and platform strategy and architecture Enterprise-wide cloud operating models and setting the strategic operational direction and governance Enterprise-wide cloud control frameworks and integrating governance Strategic direction for the client's landing zones, platforms, and workload migration across their organisation Strategic direction for workload migration and modernisation across the client organisation Well Architected principles and practices across the client organisation Enterprise-wide cloud cost optimisation strategy, promoting a cost-conscious culture Strategic security direction and organisation-wide security practices Identity and access management direction, ensuring enterprise-wide alignment and compliance Enterprise-wide cloud networking strategy, ensuring alignment with business and technical requirements Enterprise-wide strategies for AI in cloud provisioning, drives adoption of AI-enhanced cloud infrastructure best practices, influences industry trends in AI for cloud environments Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Jan 22, 2025
Full time
Principal Cloud Architect (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £130,000 - £145,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for experienced Cloud Architects who can define cloud and platform strategy, enterprise-wide cloud operating models and cloud control frameworks, and set the strategic operational direction and governance. We are thought leaders, so our Architects need to be opinionated about cloud and platform best practice, and influence industry best practices. Strong stakeholder management is essential, with the ability to speak credibly to business CXO leaders as well as hands-on technical teams. What you'll be doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You could be working with customers to define and deliver any of the following: Cloud and platform strategy and architecture Enterprise-wide cloud operating models and setting the strategic operational direction and governance Enterprise-wide cloud control frameworks and integrating governance Strategic direction for the client's landing zones, platforms, and workload migration across their organisation Strategic direction for workload migration and modernisation across the client organisation Well Architected principles and practices across the client organisation Enterprise-wide cloud cost optimisation strategy, promoting a cost-conscious culture Strategic security direction and organisation-wide security practices Identity and access management direction, ensuring enterprise-wide alignment and compliance Enterprise-wide cloud networking strategy, ensuring alignment with business and technical requirements Enterprise-wide strategies for AI in cloud provisioning, drives adoption of AI-enhanced cloud infrastructure best practices, influences industry trends in AI for cloud environments Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Jan 22, 2025
Full time
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Join Our Team as an IT Infrastructure Engineer in North Newcastle Are you passionate about designing, implementing, and maintaining robust IT infrastructure solutions? We're looking for a talented IT Infrastructure Engineer to join our team and play a pivotal role in managing our technology backbone. Position: IT Infrastructure Engineer Location: North Newcastle Salary: Up to 45,000 per annum Key Responsibilities - Being an escalation point and providing 2nd and 3rd Line support on behalf of the Service Desk Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Skill requirements - Windows Server Hyper -V/VMware/Veeam Azure, Office 365, Exchange and SharePoint LAN & WAN Management Clustering technologies Firewall Management SQL Server Cisco Cloud Management Benefits - Competitive Salary Package - Enjoy a salary of up to 45,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our IT Infrastructure Enginee r!
Jan 22, 2025
Full time
Join Our Team as an IT Infrastructure Engineer in North Newcastle Are you passionate about designing, implementing, and maintaining robust IT infrastructure solutions? We're looking for a talented IT Infrastructure Engineer to join our team and play a pivotal role in managing our technology backbone. Position: IT Infrastructure Engineer Location: North Newcastle Salary: Up to 45,000 per annum Key Responsibilities - Being an escalation point and providing 2nd and 3rd Line support on behalf of the Service Desk Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Skill requirements - Windows Server Hyper -V/VMware/Veeam Azure, Office 365, Exchange and SharePoint LAN & WAN Management Clustering technologies Firewall Management SQL Server Cisco Cloud Management Benefits - Competitive Salary Package - Enjoy a salary of up to 45,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our IT Infrastructure Enginee r!
IT Infrastructure Engineer (2nd / 3rd Line Support) Our Client is seeking a skilled IT Infrastructure - 2nd / 3rd Line Support Engineer to join the team on a permanent basis, focusing on server management, networking, and IT security. In this role, you'll be responsible for maintaining, supporting, and enhancing their IT infrastructure to ensure high levels of performance and security across the organisation. Key Responsibilities: Implement, and manage server environments, ensuring optimal uptime and performance. Configure, maintain, and troubleshoot network systems, including LAN, WAN, and VPN. Ensuring Monitor and enhance IT security protocols, protecting systems from vulnerabilities and threats. Support the IT infrastructure lifecycle, including upgrades and replacements. Collaborate with IT teams to improve operational efficiency and implement best practices. Key Skills and Experience: Proven experience in IT infrastructure, including hands-on experience with servers, networks, and security protocols. Strong knowledge of network configurations, including routers, switches, firewalls, and VPNs. Proficiency in security best practices and tools, ensuring data protection and compliance. Excellent troubleshooting and problem-solving skills. Relevant certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Server certifications are a plus. If you are interested in this role and would like to understand more then please click apply.
Jan 21, 2025
Full time
IT Infrastructure Engineer (2nd / 3rd Line Support) Our Client is seeking a skilled IT Infrastructure - 2nd / 3rd Line Support Engineer to join the team on a permanent basis, focusing on server management, networking, and IT security. In this role, you'll be responsible for maintaining, supporting, and enhancing their IT infrastructure to ensure high levels of performance and security across the organisation. Key Responsibilities: Implement, and manage server environments, ensuring optimal uptime and performance. Configure, maintain, and troubleshoot network systems, including LAN, WAN, and VPN. Ensuring Monitor and enhance IT security protocols, protecting systems from vulnerabilities and threats. Support the IT infrastructure lifecycle, including upgrades and replacements. Collaborate with IT teams to improve operational efficiency and implement best practices. Key Skills and Experience: Proven experience in IT infrastructure, including hands-on experience with servers, networks, and security protocols. Strong knowledge of network configurations, including routers, switches, firewalls, and VPNs. Proficiency in security best practices and tools, ensuring data protection and compliance. Excellent troubleshooting and problem-solving skills. Relevant certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Server certifications are a plus. If you are interested in this role and would like to understand more then please click apply.
