We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. Responsibilities Answer and direct phone calls Organise and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an administrative assistant, virtual assistant or office admin assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, MS Word in particular) Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task Package £12000-£15000
Apr 25, 2025
Full time
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. Responsibilities Answer and direct phone calls Organise and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an administrative assistant, virtual assistant or office admin assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, MS Word in particular) Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task Package £12000-£15000
Facilities & Receptionist Duration: This is a temporary contract until, 31st August 2025 Location: Chatham (with occasional travel to other southern offices) Salary : £13.50 - £15.00 an hour Contract Type: Full-time Hours: 8am to 4.30 Monday to Friday Dynamite Recruitment is working in partnership with a well-established organisation who are Uk based . Due to a busy period our client is looking to recruit a temporary Receptionist & Facilities Assistant to join the team in Chatham In this varied and hands-on role, you ll be a key point of contact for facilities support, help keep our workspaces running smoothly and provide a welcoming experience for all colleagues and visitors. From managing helpdesk requests and maintaining supplies, to supporting on reception you ll play an important role in keeping our offices professional, safe, and customer-focused. What you'll be doing as a Receptionist & Facilities Assistant Respond to facilities and helpdesk queries, offering solutions in-person, by phone or email. Ensure meeting rooms, breakout areas, and printers are stocked, clean, and ready to go. Keep facilities records and spreadsheets up to date. Assist with office checks, stock ordering, travel booking, courier coordination, and more. Monitor health & safety signage and keep track of office occupancy levels. Provide support on a reception desk , welcoming visitors, managing access, logging parcels and passes, and keeping the front-of-house area tidy. Arrange travel , accommodation and provide administrative support for alternative departments Be a go-to support for ad hoc tasks, events, and hospitality needs across the southern sites. Maintain accurate record of any temporary and visitor passes. Provide colleagues with parking permits and log on colleague record including vehicle registration and an emergency contact number Keep reception clean any tidy, ensure stock of all items such as parcel labels, temp sheets, permits and permit holders, lanyards. Check daily access reports for both offices report any anomalies immediately to line manager. Update parking patrol information, escalating any breaches to colleague and line manager in line with our parking policy. Log all incoming parcels What we're looking for in a Receptionist & Facilities Assistant: Prior experience in a facilities or reception role. Strong administrative skills and confidence using Microsoft Office. A proactive approach, with excellent attention to detail and communication skills. Someone who takes pride in excellent customer service and maintaining high workplace standards. A team player who s happy to work independently and travel between sites as needed. Emergency Responder trained (or willing to be trained). Desirable (but not essential): Experience working in a regulated or customer-centric environment. Familiarity with Risk Assessments and health & safety processes. To be considered please submit your CV or contact Fran Curtis on (phone number removed)
Apr 25, 2025
Seasonal
Facilities & Receptionist Duration: This is a temporary contract until, 31st August 2025 Location: Chatham (with occasional travel to other southern offices) Salary : £13.50 - £15.00 an hour Contract Type: Full-time Hours: 8am to 4.30 Monday to Friday Dynamite Recruitment is working in partnership with a well-established organisation who are Uk based . Due to a busy period our client is looking to recruit a temporary Receptionist & Facilities Assistant to join the team in Chatham In this varied and hands-on role, you ll be a key point of contact for facilities support, help keep our workspaces running smoothly and provide a welcoming experience for all colleagues and visitors. From managing helpdesk requests and maintaining supplies, to supporting on reception you ll play an important role in keeping our offices professional, safe, and customer-focused. What you'll be doing as a Receptionist & Facilities Assistant Respond to facilities and helpdesk queries, offering solutions in-person, by phone or email. Ensure meeting rooms, breakout areas, and printers are stocked, clean, and ready to go. Keep facilities records and spreadsheets up to date. Assist with office checks, stock ordering, travel booking, courier coordination, and more. Monitor health & safety signage and keep track of office occupancy levels. Provide support on a reception desk , welcoming visitors, managing access, logging parcels and passes, and keeping the front-of-house area tidy. Arrange travel , accommodation and provide administrative support for alternative departments Be a go-to support for ad hoc tasks, events, and hospitality needs across the southern sites. Maintain accurate record of any temporary and visitor passes. Provide colleagues with parking permits and log on colleague record including vehicle registration and an emergency contact number Keep reception clean any tidy, ensure stock of all items such as parcel labels, temp sheets, permits and permit holders, lanyards. Check daily access reports for both offices report any anomalies immediately to line manager. Update parking patrol information, escalating any breaches to colleague and line manager in line with our parking policy. Log all incoming parcels What we're looking for in a Receptionist & Facilities Assistant: Prior experience in a facilities or reception role. Strong administrative skills and confidence using Microsoft Office. A proactive approach, with excellent attention to detail and communication skills. Someone who takes pride in excellent customer service and maintaining high workplace standards. A team player who s happy to work independently and travel between sites as needed. Emergency Responder trained (or willing to be trained). Desirable (but not essential): Experience working in a regulated or customer-centric environment. Familiarity with Risk Assessments and health & safety processes. To be considered please submit your CV or contact Fran Curtis on (phone number removed)
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. Responsibilities Answer and direct phone calls Organise and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an administrative assistant, virtual assistant or office admin assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, MS Word in particular) Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task Package £12000-£15000
Apr 25, 2025
Full time
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities. Responsibilities Answer and direct phone calls Organise and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an administrative assistant, virtual assistant or office admin assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, MS Word in particular) Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organisational skills with the ability to multi-task Package £12000-£15000
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for an enthusiastic PA & Office Manager to join our growing business. What you'll be responsible for: Extensive diary management of CEO and direct report diaries Arranging partner, team and new business meetings Composing of correspondence and presentations Keeping up to date knowledge of the management team's day-to-day status and whereabouts Expenses processing Coordinating and organising monthly company updates Board pack - accurate minute taking and assistance with coordination and collation of the presentation Coordinating company events, team/social events and away days Stock and order management for fruit, breakfast items, and basic fridge items; milk and butter to a budget of £15 per person per month Office Management Sorting and distributing post First point of contact for any visitors Answering and screening phone calls Ensuring reception, meeting rooms and kitchen areas are kept tidy Acting as Health and Safety Advisor and First Aid Officer Ordering of all stationary Minimise office related costs such as cleaning, installation and removals, general supplies through value for money comparisons, reviewing supplier contracts, insurance, licenses etc and final approval of irregular costs by CEO/CFO Investigate, report and rectify faults on all office equipment Taking ownership of building passes and distribution to new starters Update the seating plan as approved by either CEO/CFO/Head of HR Order and facilitate installation of furniture and equipment as directed by CEO/CFO/Head of HR Work with building management to keep our office space in good working order Other Duties Providing assistance to the senior leadership team as required Skills Required Previous experience as a Personal Assistant Strong interpersonal skills Exceptional organisational skills and attention to detail Diary management Experience using Excel and other Microsoft software Confident working with all levels within the organisation
Apr 25, 2025
Full time
Job Responsibilities Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world-class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for. We are looking for an enthusiastic PA & Office Manager to join our growing business. What you'll be responsible for: Extensive diary management of CEO and direct report diaries Arranging partner, team and new business meetings Composing of correspondence and presentations Keeping up to date knowledge of the management team's day-to-day status and whereabouts Expenses processing Coordinating and organising monthly company updates Board pack - accurate minute taking and assistance with coordination and collation of the presentation Coordinating company events, team/social events and away days Stock and order management for fruit, breakfast items, and basic fridge items; milk and butter to a budget of £15 per person per month Office Management Sorting and distributing post First point of contact for any visitors Answering and screening phone calls Ensuring reception, meeting rooms and kitchen areas are kept tidy Acting as Health and Safety Advisor and First Aid Officer Ordering of all stationary Minimise office related costs such as cleaning, installation and removals, general supplies through value for money comparisons, reviewing supplier contracts, insurance, licenses etc and final approval of irregular costs by CEO/CFO Investigate, report and rectify faults on all office equipment Taking ownership of building passes and distribution to new starters Update the seating plan as approved by either CEO/CFO/Head of HR Order and facilitate installation of furniture and equipment as directed by CEO/CFO/Head of HR Work with building management to keep our office space in good working order Other Duties Providing assistance to the senior leadership team as required Skills Required Previous experience as a Personal Assistant Strong interpersonal skills Exceptional organisational skills and attention to detail Diary management Experience using Excel and other Microsoft software Confident working with all levels within the organisation
Assistant Business Centre Manager - London Colney Job Scope: Responsibilities include but are not limited to; Front of House: Welcoming visitors to the Business Centre Offering refreshments to BizSpace guests/tours Build a solid relationship with customers Manage Mailbox and Virtual office customers Managing access control for new/departing customers, visitors, contractors Maintaining log of BizSpace guests, contractors and attendees for fire log Work closely with customers upon onboarding to ensure a smooth transition Resolve any concerns or problems regarding the business centre experience, office setup and IT Customer Management: Enhance the entire customer journey - building and strengthening relationships Coordinate and organise customer engagement activities Promote and encourage site networking and event participation Identify opportunities to link customers and their businesses with one another Oversee car park management, charging thereof and allocations Maintain stock levels of refreshments Manage supplementary recharging of ancillary services - meeting rooms, co-working etc. Manage relationships; encourage positive reviews and oversee complaints Operations: Maintain the highest of professional standards Daily review of cleaning and maintenance levels Oversee cleaning and maintenance operatives and contractors Ensure kitchens and communal areas are presented at their best - assisting where necessary Maintain sales literature and collateral; including the ordering thereof Maintain standards and oversee management of meeting room bookings Stationery and supplies management and ordering Monitoring H&S platforms (Property Plus) - Training provided Participate and drive activities that improve the quality of the services provided Help support energy consumption and ESG policies BCM Support: Encourage and promote ESG interactivity and engagement Deputise BCM role with all aspects of Business Centre management Devise regular fun and engaging activities to hold within the Business Centre Support social media activity - content, pictures & videos for followers Answering and managing calls and enquiries Maintaining availability lists, pricing and newsletters Support regionally when required within the wider team Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc. Promote and identify uplift opportunities with customers to increase income and services Carry out viewings and tours where necessary Help support locally driven enquires and sales opportunity Identify opportunities to connect and enhance relationships with the local community Key Skills: Excellent communication skills at all levels Problem solver by nature Sales Orientated Good knowledge of use of IT Use of Microsoft 365 Good telephone manner Professional appearance and personality Flexible Full clean driving license What We Offer You An attractive salary and flexible working hours A high degree of creative freedom, a supportive working environment, and an open corporate culture Attractive development opportunities in a modern, future-oriented company Internal training opportunities and onboarding Health and wellbeing Company events This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
Apr 25, 2025
Full time
Assistant Business Centre Manager - London Colney Job Scope: Responsibilities include but are not limited to; Front of House: Welcoming visitors to the Business Centre Offering refreshments to BizSpace guests/tours Build a solid relationship with customers Manage Mailbox and Virtual office customers Managing access control for new/departing customers, visitors, contractors Maintaining log of BizSpace guests, contractors and attendees for fire log Work closely with customers upon onboarding to ensure a smooth transition Resolve any concerns or problems regarding the business centre experience, office setup and IT Customer Management: Enhance the entire customer journey - building and strengthening relationships Coordinate and organise customer engagement activities Promote and encourage site networking and event participation Identify opportunities to link customers and their businesses with one another Oversee car park management, charging thereof and allocations Maintain stock levels of refreshments Manage supplementary recharging of ancillary services - meeting rooms, co-working etc. Manage relationships; encourage positive reviews and oversee complaints Operations: Maintain the highest of professional standards Daily review of cleaning and maintenance levels Oversee cleaning and maintenance operatives and contractors Ensure kitchens and communal areas are presented at their best - assisting where necessary Maintain sales literature and collateral; including the ordering thereof Maintain standards and oversee management of meeting room bookings Stationery and supplies management and ordering Monitoring H&S platforms (Property Plus) - Training provided Participate and drive activities that improve the quality of the services provided Help support energy consumption and ESG policies BCM Support: Encourage and promote ESG interactivity and engagement Deputise BCM role with all aspects of Business Centre management Devise regular fun and engaging activities to hold within the Business Centre Support social media activity - content, pictures & videos for followers Answering and managing calls and enquiries Maintaining availability lists, pricing and newsletters Support regionally when required within the wider team Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc. Promote and identify uplift opportunities with customers to increase income and services Carry out viewings and tours where necessary Help support locally driven enquires and sales opportunity Identify opportunities to connect and enhance relationships with the local community Key Skills: Excellent communication skills at all levels Problem solver by nature Sales Orientated Good knowledge of use of IT Use of Microsoft 365 Good telephone manner Professional appearance and personality Flexible Full clean driving license What We Offer You An attractive salary and flexible working hours A high degree of creative freedom, a supportive working environment, and an open corporate culture Attractive development opportunities in a modern, future-oriented company Internal training opportunities and onboarding Health and wellbeing Company events This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
Job Title: Assistant Event Manager Salary: 16.03 per hour Department: Events Catering Working Hours: 36 hours per week Reports to: Event Manager Position Type: Temporary until October 2025 Job Summary: The Assistant Event Manager supports the Event Manager in planning and delivering events in Duxford. Responsibilities include commissioning and managing ground content, ensuring excellent visitor experience, and coordinating with various departments and contractors. Key Duties: Work independently and across teams to deliver priorities. Deliver excellent customer service and adhere to corporate standards. Recognise and improve areas needing enhancement. Supervise and motivate staff, partners, and volunteers. Comply with corporate systems and undertake necessary training. Ground Content: Lead commissioning and coordination of ground content. Source and select traders, negotiate fees, and confirm attendance. Create commentary and work with publishing team for air show programs. Ensure quality in hospitality tents and coordinate marketing efforts. Drive secondary spend through visitor flow and ensure high-quality visitor experience. Logistics: Coordinate operational delivery of air shows. Manage contractors and ensure compliance. Produce monthly reports and support financial management. Provide logistical support and advice for events.
Apr 25, 2025
Seasonal
Job Title: Assistant Event Manager Salary: 16.03 per hour Department: Events Catering Working Hours: 36 hours per week Reports to: Event Manager Position Type: Temporary until October 2025 Job Summary: The Assistant Event Manager supports the Event Manager in planning and delivering events in Duxford. Responsibilities include commissioning and managing ground content, ensuring excellent visitor experience, and coordinating with various departments and contractors. Key Duties: Work independently and across teams to deliver priorities. Deliver excellent customer service and adhere to corporate standards. Recognise and improve areas needing enhancement. Supervise and motivate staff, partners, and volunteers. Comply with corporate systems and undertake necessary training. Ground Content: Lead commissioning and coordination of ground content. Source and select traders, negotiate fees, and confirm attendance. Create commentary and work with publishing team for air show programs. Ensure quality in hospitality tents and coordinate marketing efforts. Drive secondary spend through visitor flow and ensure high-quality visitor experience. Logistics: Coordinate operational delivery of air shows. Manage contractors and ensure compliance. Produce monthly reports and support financial management. Provide logistical support and advice for events.
School Catering General Assistant - Paying: 12.79per hour - Location: East London This is a temporary position - week to week HRGO Recruitment are recruiting for experienced School General Catering Assistants to work within the busy education sector in the East London area. - You must be able to work Monday to Friday - Various shifts from: 9am - 3.30pm Successful candidate will assist in the preparation and serving of meals to students and staff, ensuring a high standard of hygiene and customer service. Key Responsibilities: Assist in the preparation and cooking of meals according to the school menu. Serve food to students and staff in a friendly and efficient manner. Maintain cleanliness and hygiene standards in the kitchen and dining areas. Assist with the setup and clearing of the dining area before and after meal times. Follow health and safety regulations to ensure a safe working environment. Assist with inventory management, including receiving and storing deliveries. Provide excellent customer service to students, staff, and visitors. Perform other related duties as assigned by the Catering Manager. Qualifications and Skills: Previous experience in a catering or food service role is required. Hold an Enhanced DBS (within 12months) Basic level 2 food hygiene certificate. Strong communication and interpersonal skills. Ability to work as part of a team and independently. Good organizational skills and attention to detail. Ability to work in a fast-paced environment. Flexibility to work various shifts, including mornings and afternoons. Physical Requirements: Ability to stand for extended periods. Ability to lift and carry items (pots, pans etc) Ability to perform repetitive tasks. If this is an interest to you, and you have catering experience, Level 2 food and safety along with an Enhanced DBS please contact Sarah Browning at HRGO Recruitment - East London Branch on (phone number removed) or (url removed) Please register on our website (url removed) before contacting.
Apr 25, 2025
Seasonal
School Catering General Assistant - Paying: 12.79per hour - Location: East London This is a temporary position - week to week HRGO Recruitment are recruiting for experienced School General Catering Assistants to work within the busy education sector in the East London area. - You must be able to work Monday to Friday - Various shifts from: 9am - 3.30pm Successful candidate will assist in the preparation and serving of meals to students and staff, ensuring a high standard of hygiene and customer service. Key Responsibilities: Assist in the preparation and cooking of meals according to the school menu. Serve food to students and staff in a friendly and efficient manner. Maintain cleanliness and hygiene standards in the kitchen and dining areas. Assist with the setup and clearing of the dining area before and after meal times. Follow health and safety regulations to ensure a safe working environment. Assist with inventory management, including receiving and storing deliveries. Provide excellent customer service to students, staff, and visitors. Perform other related duties as assigned by the Catering Manager. Qualifications and Skills: Previous experience in a catering or food service role is required. Hold an Enhanced DBS (within 12months) Basic level 2 food hygiene certificate. Strong communication and interpersonal skills. Ability to work as part of a team and independently. Good organizational skills and attention to detail. Ability to work in a fast-paced environment. Flexibility to work various shifts, including mornings and afternoons. Physical Requirements: Ability to stand for extended periods. Ability to lift and carry items (pots, pans etc) Ability to perform repetitive tasks. If this is an interest to you, and you have catering experience, Level 2 food and safety along with an Enhanced DBS please contact Sarah Browning at HRGO Recruitment - East London Branch on (phone number removed) or (url removed) Please register on our website (url removed) before contacting.
Key Responsibilities Japan House London is committed to equality, diversity and inclusion among our workforce. You are encouraged to apply even if your experience doesn't precisely match the job description. We encourage candidates of all backgrounds and identities, and particularly welcome those from under-represented groups. Applications will close on 5 May 2025. As a Retail Duty Manager, you will be the operational manager for the Shop and online Shop. You will ensure that the Retail Services team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and enjoy their shopping experience in the Shop and Stand. You will motivate the Retail Services team and maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the Retail Experience Assistants (REA) team to ensure a focus on customer service and selling to achieve targets Lead by example, ensuring the Values of Japan House London are embedded and upheld within the REA team Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team members promote all Japan House London facilities, exhibitions and events Lead in driving sales and providing feedback to REA team members to improve productivity, customer service Maintain the JHL aesthetic and a refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop. Assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team Ensure products are replenished and well-presented across retail spaces Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management Provide daily supervision of REA team members to ensure operational requirements are met Train the REA team on the operational functionality of retail systems Train the REA team on retail operational processes ensuring these processes are followed at all times Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training Ensure accident and incident reporting procedures are understood and complied with by the REA Team Support front-of-house security and safety and liaise with the security team according to procedures Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company's activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully Skills, Knowledge & Experience Essential Over 3 years' experience in retail management (in high-end retail) including team management experience Bachelor's degree or equivalent Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting Experience in and ability to lead and motivate a FOH team Excellent interpersonal skills and lead by example to ensure a welcoming customer experience Know how to resolve incidents and resolve customer complaints to a satisfactory outcome A sensitivity to and understanding of Japan and Japanese cultures Proficiency in using EPOS and other retail related systems Good level of proficiency of all MS Office suite systems Exceptional attention to detail and focus Effective collaborator, able to work with colleagues across the organisation Ability to create a climate where professional learning and personal growth are actively encouraged and valued Excellent written and spoken English, proficient to high business language standard is essential Exceptional standard of customer service through well-established and effective communication skills Ability to multi-task and prioritize work, whilst paying attention to detail Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training Experience of visual merchandising Other language skills, including Japanese, would be advantageous Work Environment Most duties carried out in Japan House London public spaces. Approximately 80% of duties will be carried out on the Shop floor and approximately 20% will be administrative related duties. Standard hours are 8 per day Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open Holidays requests may be restricted during the December in the peak Christmas trading period Additional after-hours project and event-related work may be required. Benefits
Apr 25, 2025
Full time
Key Responsibilities Japan House London is committed to equality, diversity and inclusion among our workforce. You are encouraged to apply even if your experience doesn't precisely match the job description. We encourage candidates of all backgrounds and identities, and particularly welcome those from under-represented groups. Applications will close on 5 May 2025. As a Retail Duty Manager, you will be the operational manager for the Shop and online Shop. You will ensure that the Retail Services team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and enjoy their shopping experience in the Shop and Stand. You will motivate the Retail Services team and maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the Retail Experience Assistants (REA) team to ensure a focus on customer service and selling to achieve targets Lead by example, ensuring the Values of Japan House London are embedded and upheld within the REA team Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team members promote all Japan House London facilities, exhibitions and events Lead in driving sales and providing feedback to REA team members to improve productivity, customer service Maintain the JHL aesthetic and a refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop. Assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team Ensure products are replenished and well-presented across retail spaces Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management Provide daily supervision of REA team members to ensure operational requirements are met Train the REA team on the operational functionality of retail systems Train the REA team on retail operational processes ensuring these processes are followed at all times Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training Ensure accident and incident reporting procedures are understood and complied with by the REA Team Support front-of-house security and safety and liaise with the security team according to procedures Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company's activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully Skills, Knowledge & Experience Essential Over 3 years' experience in retail management (in high-end retail) including team management experience Bachelor's degree or equivalent Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting Experience in and ability to lead and motivate a FOH team Excellent interpersonal skills and lead by example to ensure a welcoming customer experience Know how to resolve incidents and resolve customer complaints to a satisfactory outcome A sensitivity to and understanding of Japan and Japanese cultures Proficiency in using EPOS and other retail related systems Good level of proficiency of all MS Office suite systems Exceptional attention to detail and focus Effective collaborator, able to work with colleagues across the organisation Ability to create a climate where professional learning and personal growth are actively encouraged and valued Excellent written and spoken English, proficient to high business language standard is essential Exceptional standard of customer service through well-established and effective communication skills Ability to multi-task and prioritize work, whilst paying attention to detail Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training Experience of visual merchandising Other language skills, including Japanese, would be advantageous Work Environment Most duties carried out in Japan House London public spaces. Approximately 80% of duties will be carried out on the Shop floor and approximately 20% will be administrative related duties. Standard hours are 8 per day Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open Holidays requests may be restricted during the December in the peak Christmas trading period Additional after-hours project and event-related work may be required. Benefits
We are looking for an experienced head chef to work in a nursing home working 30 hrs per week We are looking for a Chef Manager who will manage the day to day running of a busy kitchen as well as managing an Assistant Chef and a team of Catering Assistants. Your duties will include preparing and cooking meals to meet the dietary requirements of our tenants. You will keep track of stock and waste and ensure that the kitchen remains clean and tidy whilst operating within budget. Other duties include carrying out risk assessments as well as recruiting and training staff You will have daily interaction with tenants, visitors and colleagues; therefore we are looking for someone who is friendly, approachable and passionate. Experience of catering for the dietary requirements of older people and a valid food hygiene certificate are essential
Apr 25, 2025
Full time
We are looking for an experienced head chef to work in a nursing home working 30 hrs per week We are looking for a Chef Manager who will manage the day to day running of a busy kitchen as well as managing an Assistant Chef and a team of Catering Assistants. Your duties will include preparing and cooking meals to meet the dietary requirements of our tenants. You will keep track of stock and waste and ensure that the kitchen remains clean and tidy whilst operating within budget. Other duties include carrying out risk assessments as well as recruiting and training staff You will have daily interaction with tenants, visitors and colleagues; therefore we are looking for someone who is friendly, approachable and passionate. Experience of catering for the dietary requirements of older people and a valid food hygiene certificate are essential
Role: Food and Beverage Supervisor Grade and Salary: Grade 5, £26,338 - £30,805 per annum FTE and working pattern: 1 FTE, working a 5 over 7 working pattern (weekends included). About our School/Directorate and Team Hospitality Services takes in Accommodation, Reception, Residential and Cleaning Services, Events and Catering. Within the Catering function of Hospitality Services, we ensure that we have catering outlets for both students, visitors, and staff, providing nutritious and cost-effective food for all while maintaining high standards of customer service, cleanliness, and selection. Purpose of Role Actively contribute to the successful delivery of excellent service to all students, staff, and visitors across the university by supervising the service, cleaning, and provision of food and beverage arrangements and team members, ensuring all events and outlets share the same high standards. Summary of Key Duties and Responsibilities Direct supervision of all front-of-house staff across all areas of the retail operation, delivered catering, functions, and events. Prepare and manage staffing rosters within agreed parameters, agreeing additional staff needs with the manager, and monitoring constantly to identify problems and pinch points, taking action to address issues that arise due to staff illness or absence to ensure service delivery, customer experience, and standards are maintained. Supervise the day-to-day operation of the EPOS system, completing audits, providing training, and hands-on oversight of staff and operators. Identify and address issues and training needs. Record and report monthly agency/overtime use and reasons for any variances against agreed staffing. Manage all administration relating to uniforms, time sheets, staff leave, PDR, recruitment, training, grievance, and complaint resolution appropriate to grade and level. Ensure compliance with HACCP and completion of General Assistant's cleaning schedules. Conduct return-to-work interviews. Ensure compliance with Health & Safety, COSHH, and actioning and correcting unsafe practices. Monitor stock control and rotation of food products, waste management, and highlight issues in advance to mitigate losses. Supervise all cleaning, ensuring correct use of chemicals, equipment, and cleaning materials with safe and appropriate storage. Supervise and maintain all equipment - crockery, cutlery, glassware, smallwares, dishwashers, coffee machines, etc. Proactively monitor the state and quantity of items, oversee pre-approved preventative and reactive maintenance, and identify shortfalls/issues in time to ensure service delivery and customer experience are not negatively impacted. Participate and contribute to planning for future events. Provide the service lead for events, working collaboratively to ensure service delivery standards are met, and ways of working are constantly reviewed and upgraded. Act as a designated driver to assist with event and catering deliveries both on and off campus. Perform other tasks and roles relevant and appropriate to this grade and general function not defined above but which may reasonably be expected of the post holder. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Experience of working within a similar environment. Experience or relevant qualifications in the hospitality industry. Experience of leading an operations team. Experience of supervisory practice and principles. Good numeracy and IT skills. Competent in the use of relevant IT packages. Well-developed interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly, and accurately in a dynamic, changing, and pressured environment. Demonstrable provision of excellent customer service. Willingness to learn. Full clean driving license. Desirable Previous experience of working within a similar environment. Experience of operating relevant catering and/or cleaning equipment. Experience of working with Oracle. Experience working with Procure Wizard. Experience working with KX. This job description is intended as a flexible framework outlining the key general areas of activity in your position. Other activities may be required that are not outlined above but are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. How to Apply Applications can be submitted up to midnight (UK time) on Saturday 24th May 2025. Please submit your full CV via the Heriot-Watt online recruitment system. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximizing potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award-winning work in Disability Inclusive Science Careers . We welcome and will consider flexible working patterns, e.g., part-time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University.
Apr 25, 2025
Full time
Role: Food and Beverage Supervisor Grade and Salary: Grade 5, £26,338 - £30,805 per annum FTE and working pattern: 1 FTE, working a 5 over 7 working pattern (weekends included). About our School/Directorate and Team Hospitality Services takes in Accommodation, Reception, Residential and Cleaning Services, Events and Catering. Within the Catering function of Hospitality Services, we ensure that we have catering outlets for both students, visitors, and staff, providing nutritious and cost-effective food for all while maintaining high standards of customer service, cleanliness, and selection. Purpose of Role Actively contribute to the successful delivery of excellent service to all students, staff, and visitors across the university by supervising the service, cleaning, and provision of food and beverage arrangements and team members, ensuring all events and outlets share the same high standards. Summary of Key Duties and Responsibilities Direct supervision of all front-of-house staff across all areas of the retail operation, delivered catering, functions, and events. Prepare and manage staffing rosters within agreed parameters, agreeing additional staff needs with the manager, and monitoring constantly to identify problems and pinch points, taking action to address issues that arise due to staff illness or absence to ensure service delivery, customer experience, and standards are maintained. Supervise the day-to-day operation of the EPOS system, completing audits, providing training, and hands-on oversight of staff and operators. Identify and address issues and training needs. Record and report monthly agency/overtime use and reasons for any variances against agreed staffing. Manage all administration relating to uniforms, time sheets, staff leave, PDR, recruitment, training, grievance, and complaint resolution appropriate to grade and level. Ensure compliance with HACCP and completion of General Assistant's cleaning schedules. Conduct return-to-work interviews. Ensure compliance with Health & Safety, COSHH, and actioning and correcting unsafe practices. Monitor stock control and rotation of food products, waste management, and highlight issues in advance to mitigate losses. Supervise all cleaning, ensuring correct use of chemicals, equipment, and cleaning materials with safe and appropriate storage. Supervise and maintain all equipment - crockery, cutlery, glassware, smallwares, dishwashers, coffee machines, etc. Proactively monitor the state and quantity of items, oversee pre-approved preventative and reactive maintenance, and identify shortfalls/issues in time to ensure service delivery and customer experience are not negatively impacted. Participate and contribute to planning for future events. Provide the service lead for events, working collaboratively to ensure service delivery standards are met, and ways of working are constantly reviewed and upgraded. Act as a designated driver to assist with event and catering deliveries both on and off campus. Perform other tasks and roles relevant and appropriate to this grade and general function not defined above but which may reasonably be expected of the post holder. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Experience of working within a similar environment. Experience or relevant qualifications in the hospitality industry. Experience of leading an operations team. Experience of supervisory practice and principles. Good numeracy and IT skills. Competent in the use of relevant IT packages. Well-developed interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly, and accurately in a dynamic, changing, and pressured environment. Demonstrable provision of excellent customer service. Willingness to learn. Full clean driving license. Desirable Previous experience of working within a similar environment. Experience of operating relevant catering and/or cleaning equipment. Experience of working with Oracle. Experience working with Procure Wizard. Experience working with KX. This job description is intended as a flexible framework outlining the key general areas of activity in your position. Other activities may be required that are not outlined above but are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. How to Apply Applications can be submitted up to midnight (UK time) on Saturday 24th May 2025. Please submit your full CV via the Heriot-Watt online recruitment system. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximizing potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award-winning work in Disability Inclusive Science Careers . We welcome and will consider flexible working patterns, e.g., part-time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University.
Core Role: This is a "hands-on" role with staff reporting. The ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM and CSR(s) to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager, and the management team. Work as one team with your CSM/CSR(s) to deliver targets - including opening, closing, and daily check standards. Ensure the Centre building/facilities meet the expected high standards at all times. Support client move-in/move-out procedures and turnaround of vacant offices/meeting rooms with full completion of associated paperwork/administration & AML compliance. Ensure preparation and maintenance of client files. Oversee CSR(s) in handling customer/visitor enquiries professionally. Assist in secretarial/administrative tasks, customer invoicing, and payment follow-ups. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Perform regular housekeeping checks to maintain a professional Centre environment. Liaise with suppliers for maintenance works and cost control. Manage purchasing and Centre stock control, including Purchase Orders. Be trained in AV equipment and handle IT/Telephony queries (liaising with Silver Lining) using the Orega portal where applicable. Provide administrative support to the CSM and sales support to the Regional Sales Manager. Liaise with building management teams to ensure smooth relationships. CSR Supervision Manage the daily and weekly tasks of the team, ensuring all responsibilities are covered and high standards are met. Lead the morning team meeting. Handle telecoms enquiries, including moves, changes, faults, and data records upkeep. Ensure empty offices are set up according to company show standards. Assist in client move-in processes (managing inventories, issuing keys & passes). Conduct Quality Standards Audit monthly to ensure adherence to company standards. Oversee CSR(s) on a day-to-day basis and manage the Centre/CSR(s) in the absence of the CSM. Conduct 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with CSR(s) and provide feedback to the CSM and HR manager. Manage rota scheduling to allow development time for CSR(s). Support training and personal development for junior staff. Ensure compliance with Health & Safety policies, including Fire Risk Assessments, PAT testing, and Weekly Fire Testing. Finance Manage invoicing, including prebilling, billing, invoicing & account queries, direct debit collections, and debt collection. Liaise with the CSM for credit note queries. Sales and Marketing Conduct Centre tours to support the CSM and ensure CSR(s) are trained to handle tours independently. Ensure CSR(s) understand key aspects of Orega Licence Agreements, including terms & conditions and special conditions. Maintain adherence to Orega brand guidelines in signage, emails, and branded documents. Health & Safety Ensure team members understand their legal responsibility for health and safety and adopt safe working practices. Complete all relevant EdApp training courses. Essential Skills, Experience & Qualifications 2-3 years of outstanding customer relationship skills. 1-2 years of experience engaging in influencing client renewals and general finance (preferred). 1-2 years of experience in a commercial environment with strong knowledge of service operations. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Strong communication and presentation skills. People-oriented and confident in engaging with customers. Excellent influencing skills and a positive attitude. Computer literate with a willingness to learn and train others in IT/Telephony. Strong planning and organizational skills. Outgoing, enthusiastic, honest, and confident. Proficient in Microsoft Office. Strong team player with supervisory experience. Confident in interacting with a range of clients up to Board level. Ability to multitask and work proactively. Sensitive to multicultural environments with effective interpersonal skills. Ability to perform under pressure. Professional in handling customer/visitor enquiries. Strong initiative, attention to detail, and organizational skills. Limits of Authority No authority to appoint, discipline, or dismiss employees. No authority to approve annual leave and absence. No authority to commit Orega to spending beyond agreed limits. No authority to sign agreements or contracts. Authority to suggest process/procedure improvements in consultation with the CSM. The Assistant Customer Services Manager should be competent in the following Orega processes: PMI Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Operate IRIS Opening and Closing building procedures Health & Safety As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Apr 25, 2025
Full time
Core Role: This is a "hands-on" role with staff reporting. The ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM and CSR(s) to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager, and the management team. Work as one team with your CSM/CSR(s) to deliver targets - including opening, closing, and daily check standards. Ensure the Centre building/facilities meet the expected high standards at all times. Support client move-in/move-out procedures and turnaround of vacant offices/meeting rooms with full completion of associated paperwork/administration & AML compliance. Ensure preparation and maintenance of client files. Oversee CSR(s) in handling customer/visitor enquiries professionally. Assist in secretarial/administrative tasks, customer invoicing, and payment follow-ups. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Perform regular housekeeping checks to maintain a professional Centre environment. Liaise with suppliers for maintenance works and cost control. Manage purchasing and Centre stock control, including Purchase Orders. Be trained in AV equipment and handle IT/Telephony queries (liaising with Silver Lining) using the Orega portal where applicable. Provide administrative support to the CSM and sales support to the Regional Sales Manager. Liaise with building management teams to ensure smooth relationships. CSR Supervision Manage the daily and weekly tasks of the team, ensuring all responsibilities are covered and high standards are met. Lead the morning team meeting. Handle telecoms enquiries, including moves, changes, faults, and data records upkeep. Ensure empty offices are set up according to company show standards. Assist in client move-in processes (managing inventories, issuing keys & passes). Conduct Quality Standards Audit monthly to ensure adherence to company standards. Oversee CSR(s) on a day-to-day basis and manage the Centre/CSR(s) in the absence of the CSM. Conduct 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with CSR(s) and provide feedback to the CSM and HR manager. Manage rota scheduling to allow development time for CSR(s). Support training and personal development for junior staff. Ensure compliance with Health & Safety policies, including Fire Risk Assessments, PAT testing, and Weekly Fire Testing. Finance Manage invoicing, including prebilling, billing, invoicing & account queries, direct debit collections, and debt collection. Liaise with the CSM for credit note queries. Sales and Marketing Conduct Centre tours to support the CSM and ensure CSR(s) are trained to handle tours independently. Ensure CSR(s) understand key aspects of Orega Licence Agreements, including terms & conditions and special conditions. Maintain adherence to Orega brand guidelines in signage, emails, and branded documents. Health & Safety Ensure team members understand their legal responsibility for health and safety and adopt safe working practices. Complete all relevant EdApp training courses. Essential Skills, Experience & Qualifications 2-3 years of outstanding customer relationship skills. 1-2 years of experience engaging in influencing client renewals and general finance (preferred). 1-2 years of experience in a commercial environment with strong knowledge of service operations. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Strong communication and presentation skills. People-oriented and confident in engaging with customers. Excellent influencing skills and a positive attitude. Computer literate with a willingness to learn and train others in IT/Telephony. Strong planning and organizational skills. Outgoing, enthusiastic, honest, and confident. Proficient in Microsoft Office. Strong team player with supervisory experience. Confident in interacting with a range of clients up to Board level. Ability to multitask and work proactively. Sensitive to multicultural environments with effective interpersonal skills. Ability to perform under pressure. Professional in handling customer/visitor enquiries. Strong initiative, attention to detail, and organizational skills. Limits of Authority No authority to appoint, discipline, or dismiss employees. No authority to approve annual leave and absence. No authority to commit Orega to spending beyond agreed limits. No authority to sign agreements or contracts. Authority to suggest process/procedure improvements in consultation with the CSM. The Assistant Customer Services Manager should be competent in the following Orega processes: PMI Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Operate IRIS Opening and Closing building procedures Health & Safety As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Gracechurch Street, London • Posted 22 January 2024 Overview: As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre. Key Responsibilities: Customer Services: Assist CSM and Customer Service Representative's (CSR) in maintaining high customer service standards. Support CSM in renewals and company initiatives. Handle client enquiries professionally and promptly. Work collaboratively with the team to achieve targets. Ensure Centre aesthetics meet high standards. Assist in client move-in/out procedures and paperwork. Support CSM in the client renewal process. Oversee CSR(s) ability to handle customer/visitor enquiries. Manage administrative tasks, invoicing, and customer payments. Familiarise yourself with Centre customers for upselling opportunities. Perform regular housekeeping checks for a professional environment. CSR Supervision in absence of Centre Manager: Manage daily tasks of the team, ensuring high standards. Handle aspects of invoicing, billing, and debt collection. Assist in marketing and setting up offices for show standards. Conduct Back to Work interviews and 1:1 review meetings. Ensure adherence to Health & Safety policies/procedures. Provide training and support to junior staff. Sales and Marketing: Deliver Centre tours in support of CSM. Ensure CSR(s) understand Orega Licence Agreements. Health & Safety: Remind the team of their legal responsibility for health and safety. Ensure adherence to Health & Safety policies/procedures. Required Skills/Experience: 2-3 years of outstanding customer relationship skills. 1-2 years of experience in influencing client renewals and general finance preferred. 1-2 years of experience in a commercial environment. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Confident communication and presentation skills. Curious and people-oriented with excellent influencing skills. Computer literate with the ability to learn and teach IT/Telephony. PC literate with advanced knowledge of Microsoft packages. Excellent team player with the ability to manage and supervise junior staff. Confidence to interact with clients up to Board level. Proactive approach to the working environment. Ability to operate sensitively in multicultural environments. Self-motivated with strong communication and interpersonal skills. Ability to maintain control during stressful situations. Positive and proactive energy, with attention to detail. Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role. As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Apr 25, 2025
Full time
Gracechurch Street, London • Posted 22 January 2024 Overview: As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre. Key Responsibilities: Customer Services: Assist CSM and Customer Service Representative's (CSR) in maintaining high customer service standards. Support CSM in renewals and company initiatives. Handle client enquiries professionally and promptly. Work collaboratively with the team to achieve targets. Ensure Centre aesthetics meet high standards. Assist in client move-in/out procedures and paperwork. Support CSM in the client renewal process. Oversee CSR(s) ability to handle customer/visitor enquiries. Manage administrative tasks, invoicing, and customer payments. Familiarise yourself with Centre customers for upselling opportunities. Perform regular housekeeping checks for a professional environment. CSR Supervision in absence of Centre Manager: Manage daily tasks of the team, ensuring high standards. Handle aspects of invoicing, billing, and debt collection. Assist in marketing and setting up offices for show standards. Conduct Back to Work interviews and 1:1 review meetings. Ensure adherence to Health & Safety policies/procedures. Provide training and support to junior staff. Sales and Marketing: Deliver Centre tours in support of CSM. Ensure CSR(s) understand Orega Licence Agreements. Health & Safety: Remind the team of their legal responsibility for health and safety. Ensure adherence to Health & Safety policies/procedures. Required Skills/Experience: 2-3 years of outstanding customer relationship skills. 1-2 years of experience in influencing client renewals and general finance preferred. 1-2 years of experience in a commercial environment. Willingness to take on a team manager role. Ability to demonstrate systems monitoring and compliance. Confident communication and presentation skills. Curious and people-oriented with excellent influencing skills. Computer literate with the ability to learn and teach IT/Telephony. PC literate with advanced knowledge of Microsoft packages. Excellent team player with the ability to manage and supervise junior staff. Confidence to interact with clients up to Board level. Proactive approach to the working environment. Ability to operate sensitively in multicultural environments. Self-motivated with strong communication and interpersonal skills. Ability to maintain control during stressful situations. Positive and proactive energy, with attention to detail. Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role. As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Role: Head of Operations & Visitor experience Location: Chichester Salary / Rate of pay: dependant on experience Platinum Recruitment is working in partnership with an exciting new destination Art Foundation and visitor centre in Chichester and we have a fantastic opportunity for an Head of Operations. What's in it for you? Competitive salary Gym access Complimentary Event Tickets Discounts Bonus Scheme Health Cash Plan Wellbeing program Training Package To be discussed on application Bonus Scheme Why choose our Client? Become a part of our team where there's never a dull moment, and every day will be a challenge. They offer the chance to unleash your creativity with a wide range of exciting benefits to reward you for all the hard work during the year. They take learning and development seriously and want their team to be the best they can be, whatever their role, skills or background. What's involved? As our Head of Operations and Visitor Experience you'll be responsible for the day-to-day operation, ensuring the delivery of an exceptional customer experiences to all our visitors and partners. Your role is crucial in maintaining operational efficiency, enhancing the visitor experience, and supporting the foundation's mission of promoting the arts, environment and education. What's Required? At least 3 years' experience in a visitor attraction Passion & interest in contemporary art Excellent IT & organisational skills Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the Assistant Restaurant Manager work we have that suits you in Chichester. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Number: (phone number removed) Job Role: Head Of Operations Location: Chichester Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2025
Full time
Role: Head of Operations & Visitor experience Location: Chichester Salary / Rate of pay: dependant on experience Platinum Recruitment is working in partnership with an exciting new destination Art Foundation and visitor centre in Chichester and we have a fantastic opportunity for an Head of Operations. What's in it for you? Competitive salary Gym access Complimentary Event Tickets Discounts Bonus Scheme Health Cash Plan Wellbeing program Training Package To be discussed on application Bonus Scheme Why choose our Client? Become a part of our team where there's never a dull moment, and every day will be a challenge. They offer the chance to unleash your creativity with a wide range of exciting benefits to reward you for all the hard work during the year. They take learning and development seriously and want their team to be the best they can be, whatever their role, skills or background. What's involved? As our Head of Operations and Visitor Experience you'll be responsible for the day-to-day operation, ensuring the delivery of an exceptional customer experiences to all our visitors and partners. Your role is crucial in maintaining operational efficiency, enhancing the visitor experience, and supporting the foundation's mission of promoting the arts, environment and education. What's Required? At least 3 years' experience in a visitor attraction Passion & interest in contemporary art Excellent IT & organisational skills Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the Assistant Restaurant Manager work we have that suits you in Chichester. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Number: (phone number removed) Job Role: Head Of Operations Location: Chichester Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Administration Assistant - London Work from Home An exciting opportunity has opened for a Remote Administration Assistant with a client of Office Angels in London. This role is ideal for an experienced administrator with strong organizational skills and the ability to manage international travel bookings efficiently. The successful candidate will have previous administration experience, proficiency in MS Office, and excellent written and verbal communication skills in English. If you thrive in a fast-paced, detail-oriented environment and enjoy working remotely, this could be the perfect role for you. Take the next step in your career and apply today! Position: Administration Assistant Salary: £28,000 to £33,000 per year Job Type: Full Time Location: Hybrid (London, UK) About the Role Are you ready to embark on a rewarding career in a vibrant and multicultural environment? We are a leading global organisation dedicated to innovative solutions, and we're seeking an enthusiastic Administration Assistant to support our busy Sales team based near St Katherine Docks. Responsibilities Provide comprehensive administrative support, including document preparation and data entry Arrange travel, accommodations, and process expense claims for staff Coordinate logistics for overseas visitors and assist in staff training sessions Organise meetings, prepare agendas, and record minutes when necessary Support the Administration Manager in managing group diaries and scheduling Collaborate with another administrative assistant on invoice payments and purchase orders Undertake additional administrative tasks as directed by management Qualifications Who You Are: Previous administration experience Previous experience booking international travel Excellent English written and verbal communication skills GCSEs/A-Levels or equivalent qualifications; further education or administrative certification is a plus Strong interpersonal skills and the ability to work in a multicultural environment What We Offer: 23 days of holiday, increasing with service Private medical insurance Discounted gym memberships Eye care support If you are passionate about providing exceptional administrative support and thrive in a fast-paced, multicultural environment, we want to hear from you!
Apr 25, 2025
Full time
Administration Assistant - London Work from Home An exciting opportunity has opened for a Remote Administration Assistant with a client of Office Angels in London. This role is ideal for an experienced administrator with strong organizational skills and the ability to manage international travel bookings efficiently. The successful candidate will have previous administration experience, proficiency in MS Office, and excellent written and verbal communication skills in English. If you thrive in a fast-paced, detail-oriented environment and enjoy working remotely, this could be the perfect role for you. Take the next step in your career and apply today! Position: Administration Assistant Salary: £28,000 to £33,000 per year Job Type: Full Time Location: Hybrid (London, UK) About the Role Are you ready to embark on a rewarding career in a vibrant and multicultural environment? We are a leading global organisation dedicated to innovative solutions, and we're seeking an enthusiastic Administration Assistant to support our busy Sales team based near St Katherine Docks. Responsibilities Provide comprehensive administrative support, including document preparation and data entry Arrange travel, accommodations, and process expense claims for staff Coordinate logistics for overseas visitors and assist in staff training sessions Organise meetings, prepare agendas, and record minutes when necessary Support the Administration Manager in managing group diaries and scheduling Collaborate with another administrative assistant on invoice payments and purchase orders Undertake additional administrative tasks as directed by management Qualifications Who You Are: Previous administration experience Previous experience booking international travel Excellent English written and verbal communication skills GCSEs/A-Levels or equivalent qualifications; further education or administrative certification is a plus Strong interpersonal skills and the ability to work in a multicultural environment What We Offer: 23 days of holiday, increasing with service Private medical insurance Discounted gym memberships Eye care support If you are passionate about providing exceptional administrative support and thrive in a fast-paced, multicultural environment, we want to hear from you!
Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages. Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest. Role Description - What will you do? People You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams. You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values. You will need to be able to promote the natural and cultural heritage of landscapes. You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers. You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these. You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex. Place You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day s offer. You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape. Business You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience. To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage The approach you will need and the skills and attributes we require To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role. To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest. To quickly gain an understanding of the Forest Centre budget and financial procedures. To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others. To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs. To have a Full UK driving licence. To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working
Apr 25, 2025
Full time
Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages. Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest. Role Description - What will you do? People You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams. You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values. You will need to be able to promote the natural and cultural heritage of landscapes. You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers. You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these. You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex. Place You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day s offer. You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape. Business You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience. To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage The approach you will need and the skills and attributes we require To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role. To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest. To quickly gain an understanding of the Forest Centre budget and financial procedures. To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others. To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs. To have a Full UK driving licence. To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working
Are you ready to take the reins of our vibrant store and make a meaningful impact on The Fertility Foundation's mission? We are seeking an enthusiastic and experienced Shop Manager to lead our team and contribute to the success of our Hoddesdon store in Hertfordshire. You will need a proven track record of running a successful and profitable charity shop including managing a team of experienced volunteers. What does this Involve? As the Hoddesdon Manager, you will be accountable for your store's performance by maximizing sales through physical in-store sales of clothes and accessories, bric-a-brac, small electricals, and furniture by leading an inclusive and diverse team that consistently upholds excellent customer service and the Charities values. Hours of Work : 37.5 hours, full-time including weekends on a rota. About The Fertility Foundation The Fertility Foundation is a registered charity in the UK (charity number: 117416) set up in 2017 whose aim is to help people struggling with infertility gain access to IVF treatment in the form of financial grants. These grants are wholly funded by public donations and the money raised through our charity shops. We currently have two charity shops in Hertfordshire; In 2020 we opened our first charity shop in Hoddesdon which has been a huge success and we have recently opened our second shop in Waltham Cross, which at over 3000 sq. ft sells clothing, bric-a-brac and furniture. This shop also acts as our online fulfillment center for eBay, Vinted, and Depop shops. We are an independent family-run charity, and, like most other charities, we rely on our team of dedicated volunteers to help us run our shops. MAIN DUTIES AND RESPONSIBILITIES: As the Charity Store Manager, you will oversee the smooth running of the store, as well as effectively managing the team of volunteers. You will lead and develop the team, driving sales, maximizing income, and providing a high standard of customer service. Business management To manage the Shop in a profitable and business-like manner To maximize sales and profits To review the shop's P&L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management To use other management information to best use To maintain a high standard of display, both in window and inside the shop To ensure stock is appropriate to the business and priced accordingly To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date To pro-actively generate agreed levels of stock "through the door" To keep all areas clean and tidy and the stock in good order To travel to meetings/training/other sites etc. as required Staffing To train and adequately direct the Assistant Manager (if applicable) To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. To coordinate rotas to ensure adequate staffing levels at all times - (Ideally to have at least two volunteers at any one time) Take responsibility for communication of The Fertility Foundation issues to staff and volunteers Legal compliance/Security Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers, customers, and visitors. Carry out appropriate Risk Assessments To ensure that cash and stock are kept secure and to report any shortfalls. To bank takings on a weekly basis To maintain an up-to-date first aid box and to ensure that fire procedures are followed appropriately. To ensure all appropriate legal/Charity notices are correctly displayed. Ensure Gift Aid procedures are delivered in line with HMRC and Company To ensure all accidents/incidents are reported correctly To minimize stock loss and conduct accurate stock-takes as required. Administration To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers To ensure financial controls are implemented in a timely manner. To make best use of IT resources e.g. monthly trading reports, communicating by email etc To effectively manage all controllable costs Other Tasks To maintain excellent knowledge of The Fertility Foundation in order that customers, staff, and volunteer queries can be answered correctly To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops. Every employee is required to: Adhere to and comply with organizational policies, procedures, and guidelines always. Implement Risk Management strategies (including reporting, registering risk and learning) - taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination. Comply with the organizational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerized systems. Respect the confidentiality and privacy of guests, customers, and staff at all times. Implement Health and Safety regulations - through risk assessment. Maintain a constant awareness of health, welfare, and safety issues affecting colleagues, service users, volunteers, visitors, and themselves, reporting any accidents or faults in line with organizational policy, and fully participating in health and safety training. Participate in personal training, development, appraisal, and attend all relevant training courses as required. Embrace the volunteer culture which exists in the organization. Work in collaboration with staff and volunteers from all areas of the organization. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.
Apr 25, 2025
Full time
Are you ready to take the reins of our vibrant store and make a meaningful impact on The Fertility Foundation's mission? We are seeking an enthusiastic and experienced Shop Manager to lead our team and contribute to the success of our Hoddesdon store in Hertfordshire. You will need a proven track record of running a successful and profitable charity shop including managing a team of experienced volunteers. What does this Involve? As the Hoddesdon Manager, you will be accountable for your store's performance by maximizing sales through physical in-store sales of clothes and accessories, bric-a-brac, small electricals, and furniture by leading an inclusive and diverse team that consistently upholds excellent customer service and the Charities values. Hours of Work : 37.5 hours, full-time including weekends on a rota. About The Fertility Foundation The Fertility Foundation is a registered charity in the UK (charity number: 117416) set up in 2017 whose aim is to help people struggling with infertility gain access to IVF treatment in the form of financial grants. These grants are wholly funded by public donations and the money raised through our charity shops. We currently have two charity shops in Hertfordshire; In 2020 we opened our first charity shop in Hoddesdon which has been a huge success and we have recently opened our second shop in Waltham Cross, which at over 3000 sq. ft sells clothing, bric-a-brac and furniture. This shop also acts as our online fulfillment center for eBay, Vinted, and Depop shops. We are an independent family-run charity, and, like most other charities, we rely on our team of dedicated volunteers to help us run our shops. MAIN DUTIES AND RESPONSIBILITIES: As the Charity Store Manager, you will oversee the smooth running of the store, as well as effectively managing the team of volunteers. You will lead and develop the team, driving sales, maximizing income, and providing a high standard of customer service. Business management To manage the Shop in a profitable and business-like manner To maximize sales and profits To review the shop's P&L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management To use other management information to best use To maintain a high standard of display, both in window and inside the shop To ensure stock is appropriate to the business and priced accordingly To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date To pro-actively generate agreed levels of stock "through the door" To keep all areas clean and tidy and the stock in good order To travel to meetings/training/other sites etc. as required Staffing To train and adequately direct the Assistant Manager (if applicable) To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. To coordinate rotas to ensure adequate staffing levels at all times - (Ideally to have at least two volunteers at any one time) Take responsibility for communication of The Fertility Foundation issues to staff and volunteers Legal compliance/Security Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers, customers, and visitors. Carry out appropriate Risk Assessments To ensure that cash and stock are kept secure and to report any shortfalls. To bank takings on a weekly basis To maintain an up-to-date first aid box and to ensure that fire procedures are followed appropriately. To ensure all appropriate legal/Charity notices are correctly displayed. Ensure Gift Aid procedures are delivered in line with HMRC and Company To ensure all accidents/incidents are reported correctly To minimize stock loss and conduct accurate stock-takes as required. Administration To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers To ensure financial controls are implemented in a timely manner. To make best use of IT resources e.g. monthly trading reports, communicating by email etc To effectively manage all controllable costs Other Tasks To maintain excellent knowledge of The Fertility Foundation in order that customers, staff, and volunteer queries can be answered correctly To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops. Every employee is required to: Adhere to and comply with organizational policies, procedures, and guidelines always. Implement Risk Management strategies (including reporting, registering risk and learning) - taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination. Comply with the organizational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerized systems. Respect the confidentiality and privacy of guests, customers, and staff at all times. Implement Health and Safety regulations - through risk assessment. Maintain a constant awareness of health, welfare, and safety issues affecting colleagues, service users, volunteers, visitors, and themselves, reporting any accidents or faults in line with organizational policy, and fully participating in health and safety training. Participate in personal training, development, appraisal, and attend all relevant training courses as required. Embrace the volunteer culture which exists in the organization. Work in collaboration with staff and volunteers from all areas of the organization. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.
Ref: AJ46357 A Japanese international shipping company and LNG carrier company is currently recruiting an Administration Assistant to work in their London office. In this role, you will be responsible for delivering vital administrative and clerical support to the team, ensuring the department operates efficiently. The ideal candidate should have at least 1 year of office administration experience, effective communication abilities, and exhibit reliability and flexibility. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance WORK TYPE: Hybrid working available VISA SUPPORT: No TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: Negotiable, depending on experience START: ASAP LOCATION: London Administration Assistant Main Responsibilities: Provide comprehensive administrative support to the team, including document preparation, data entry, and record management. Arrange travel, accommodations, and process expense claims for staff as required. Coordinate travel logistics for overseas visitors. Manage administration for staff training sessions, conferences, and bookings. Assist in organising meetings by scheduling, preparing agendas, and recording minutes when needed. Support the Administration Manager in maintaining and managing group diaries. Provide administrative assistance to the Director, senior management, and offshore team as required. Organise internal and external meetings, as well as team-building events, ensuring all necessary arrangements are in place. Maintain accurate records and manage databases as needed. Undertake any other administrative tasks as directed by Division management. Report to the Administration Manager of the Division on administrative matters. Assist in coordinating and arranging external office events. Collaborate with and support another administrative assistant on tasks such as processing invoice payments and purchase order numbers (PONs). Administration Assistant Ideal Candidate: At least 1 year of office administration experience. Good English written and verbal communication skills. Open, honest approach and a good team player. Ability to work in a multicultural global business. Excellent inter-personal skills. Commitment to the assignment with Reliability and Flexibility. Further education or administrative certification. Business level fluency in English. All applicants for the Administration Assistant must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Apr 25, 2025
Full time
Ref: AJ46357 A Japanese international shipping company and LNG carrier company is currently recruiting an Administration Assistant to work in their London office. In this role, you will be responsible for delivering vital administrative and clerical support to the team, ensuring the department operates efficiently. The ideal candidate should have at least 1 year of office administration experience, effective communication abilities, and exhibit reliability and flexibility. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance WORK TYPE: Hybrid working available VISA SUPPORT: No TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: Negotiable, depending on experience START: ASAP LOCATION: London Administration Assistant Main Responsibilities: Provide comprehensive administrative support to the team, including document preparation, data entry, and record management. Arrange travel, accommodations, and process expense claims for staff as required. Coordinate travel logistics for overseas visitors. Manage administration for staff training sessions, conferences, and bookings. Assist in organising meetings by scheduling, preparing agendas, and recording minutes when needed. Support the Administration Manager in maintaining and managing group diaries. Provide administrative assistance to the Director, senior management, and offshore team as required. Organise internal and external meetings, as well as team-building events, ensuring all necessary arrangements are in place. Maintain accurate records and manage databases as needed. Undertake any other administrative tasks as directed by Division management. Report to the Administration Manager of the Division on administrative matters. Assist in coordinating and arranging external office events. Collaborate with and support another administrative assistant on tasks such as processing invoice payments and purchase order numbers (PONs). Administration Assistant Ideal Candidate: At least 1 year of office administration experience. Good English written and verbal communication skills. Open, honest approach and a good team player. Ability to work in a multicultural global business. Excellent inter-personal skills. Commitment to the assignment with Reliability and Flexibility. Further education or administrative certification. Business level fluency in English. All applicants for the Administration Assistant must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team, you can expect: A strong collaborative culture focused on providing outstanding client care whilst supporting our colleagues. The opportunity to be a key player in providing an exceptional experience for our flagship London office and contribute to driving the future success of our global business. The opportunity to work alongside a close-knit business support team working closely with some of the best experts in the world. The Opportunity: HKA has an exciting opportunity for an Office Manager to join our flagship London office. We are looking for a polished, high-calibre, articulate, and energetic person capable of leading a team of office managers across our UK and European businesses. Your primary focus will be the smooth running of all office operations and with full responsibility for the day-to-day running of our flagship London office. Our ideal candidate will be a strong leader with experience of effectively managing people, be a strong communicator, with a passion for high standards of excellence. You will be the key driver in ensuring our business support team provides seamless first-class service delivery to a highly professional services office network across Europe. You will consistently seek to drive excellence with our internal professional and operational colleagues, enhancing and encouraging colleagues to be highly effective and well-supported in the office. You will have a strong client-centric attitude, playing an important part in the HKA client and user experience by focusing on building a friendly and efficient rapport with and for our clients. This role reports to the Office Lead and is full-time. It is based five days a week in our London Office on Victoria Embankment. Role and Responsibilities: Responsible for managing arrangements for guests and visitors, acting as the Welcome Officer for HKA in London, so that all guests receive a first-class service. Management and coordination of meeting room diaries and logistics. Scheduling of appointments and liaising with clients both face-to-face and over the telephone. Arranging catering for office events and meetings. Assisting with external client and office events. Supporting and, where possible, organising local staff events. Scheduling quarterly office staff meetings including setting the agenda, arranging presenters and managing the slide deck. Responsible for Health & Safety within the London office, including working with the European ISO manager to ensure the ISO accreditation processes for the London office are adhered to. Liaising with Landlord, Security, Reception, Post Room and Building Maintenance division for all facility matters. Local induction and on-boarding of new starters as part of our Global onboarding process, as well as off-boarding leavers. Approval of invoices in line with Group Approvals Matrix and local Capex and Opex budgets. Leading and undertaking necessary administrative tasks as and when needed to ensure that both the office and our service line teams are fully supported, and to maintain our record of high standards. Overseeing the operation of all UK and European offices (Birmingham, Glasgow, Warrington, Durham and Madrid, Paris, Rotterdam, Amsterdam and Dusseldorf). Ordering Business cards for all European locations. Managing accounts for supplies for all UK offices. Assist with all lease renewals, office moves, fit out projects and maintenance for all European offices. Collaboration with the wider Business Support team. Line management of Office/ Facilities assistant in other offices. Be a member of the CIT (Community Impact Team) and the London Social Committee. Assist the IT team as and when required. Manage communications to the London and wider European offices. Maintain the access control to the building. Availability to travel to other office locations in UK and Europe. Skills and Experience: Ideally you will possess the following skills and experience: Strong, well-rounded experience in an Office Management role. A passion for excellence, client care, and providing a happy, efficient, professional, and well run office experience. Excellent Microsoft Office skills particularly in Outlook, Word, Excel, and PowerPoint. A friendly, approachable individual with first class client service. Must have exceptional organisational and prioritising skills and ability to deal with all levels of individuals. The ability to build and develop strong relationships across all functions. Strong logistical experience, the ability to manage multiple tasks at once whilst still providing the same consistent service every time. Whilst not essential experience of ISO accreditation processes would be preferred. What we offer: At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. We are committed to responding to all applicants who apply by the closing date. ED&I at HKA: HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other basis in compliance with local legislation.
Apr 25, 2025
Full time
HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team, you can expect: A strong collaborative culture focused on providing outstanding client care whilst supporting our colleagues. The opportunity to be a key player in providing an exceptional experience for our flagship London office and contribute to driving the future success of our global business. The opportunity to work alongside a close-knit business support team working closely with some of the best experts in the world. The Opportunity: HKA has an exciting opportunity for an Office Manager to join our flagship London office. We are looking for a polished, high-calibre, articulate, and energetic person capable of leading a team of office managers across our UK and European businesses. Your primary focus will be the smooth running of all office operations and with full responsibility for the day-to-day running of our flagship London office. Our ideal candidate will be a strong leader with experience of effectively managing people, be a strong communicator, with a passion for high standards of excellence. You will be the key driver in ensuring our business support team provides seamless first-class service delivery to a highly professional services office network across Europe. You will consistently seek to drive excellence with our internal professional and operational colleagues, enhancing and encouraging colleagues to be highly effective and well-supported in the office. You will have a strong client-centric attitude, playing an important part in the HKA client and user experience by focusing on building a friendly and efficient rapport with and for our clients. This role reports to the Office Lead and is full-time. It is based five days a week in our London Office on Victoria Embankment. Role and Responsibilities: Responsible for managing arrangements for guests and visitors, acting as the Welcome Officer for HKA in London, so that all guests receive a first-class service. Management and coordination of meeting room diaries and logistics. Scheduling of appointments and liaising with clients both face-to-face and over the telephone. Arranging catering for office events and meetings. Assisting with external client and office events. Supporting and, where possible, organising local staff events. Scheduling quarterly office staff meetings including setting the agenda, arranging presenters and managing the slide deck. Responsible for Health & Safety within the London office, including working with the European ISO manager to ensure the ISO accreditation processes for the London office are adhered to. Liaising with Landlord, Security, Reception, Post Room and Building Maintenance division for all facility matters. Local induction and on-boarding of new starters as part of our Global onboarding process, as well as off-boarding leavers. Approval of invoices in line with Group Approvals Matrix and local Capex and Opex budgets. Leading and undertaking necessary administrative tasks as and when needed to ensure that both the office and our service line teams are fully supported, and to maintain our record of high standards. Overseeing the operation of all UK and European offices (Birmingham, Glasgow, Warrington, Durham and Madrid, Paris, Rotterdam, Amsterdam and Dusseldorf). Ordering Business cards for all European locations. Managing accounts for supplies for all UK offices. Assist with all lease renewals, office moves, fit out projects and maintenance for all European offices. Collaboration with the wider Business Support team. Line management of Office/ Facilities assistant in other offices. Be a member of the CIT (Community Impact Team) and the London Social Committee. Assist the IT team as and when required. Manage communications to the London and wider European offices. Maintain the access control to the building. Availability to travel to other office locations in UK and Europe. Skills and Experience: Ideally you will possess the following skills and experience: Strong, well-rounded experience in an Office Management role. A passion for excellence, client care, and providing a happy, efficient, professional, and well run office experience. Excellent Microsoft Office skills particularly in Outlook, Word, Excel, and PowerPoint. A friendly, approachable individual with first class client service. Must have exceptional organisational and prioritising skills and ability to deal with all levels of individuals. The ability to build and develop strong relationships across all functions. Strong logistical experience, the ability to manage multiple tasks at once whilst still providing the same consistent service every time. Whilst not essential experience of ISO accreditation processes would be preferred. What we offer: At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. We are committed to responding to all applicants who apply by the closing date. ED&I at HKA: HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other basis in compliance with local legislation.
Administrator GlasgowSalary - £27,000 - £28,000 Job Overview: We are seeking an enthusiastic and versatile individual to provide administrative support and collaborate with colleagues to deliver exceptional service. This dynamic role is ideal for someone who excels as a team player and enjoys a variety of tasks. Our Business Services Team consists of seven members, with four based in our London office and three in Glasgow. This position will work closely with colleagues in both locations and report to the Office Manager & Executive Assistant in Glasgow. As the first point of contact for visitors, a warm and confident presence is essential. In addition to front-of-house duties, you will provide vital administrative support to our Property and Asset Management teams and senior leaders. Key Responsibilities: As part of a two-person front-of-house team, your daily responsibilities will include: Welcoming and assisting visitors professionally and courteouslyHandling incoming calls and directing enquiries appropriatelyManaging meeting room bookings, setup, and coordinating refreshmentsHandling incoming and outgoing mail and deliveriesAssisting with general office maintenance, including running errands and preparing meeting spaces Additional administrative duties will include:Providing travel, expense, and diary management support to Property & Asset Managers, Heads of Department, and DirectorsPreparing professional presentations, documents, and mass communicationsSupporting colleagues across the business to maintain high service standardsManaging the key register and coordinating access with Property ManagersAssisting with the coordination and logistics of corporate events and meetings Skills & Qualifications: Previous experience in a front-of-house or administrative role, preferably in a corporate or professional services environmentExcellent communication and interpersonal skillsHighly organised with strong attention to detailProficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)Confident in managing multiple tasks and prioritising effectivelyComfortable working both independently and as part of a teamProfessional and approachable, with a strong customer service orientation.Discreet and confidential when handling sensitive informationFlexible and willing to take on varied tasks as needed Benefits: Holidays - 25 days per year plus 10 bank holidaysPrivate Medical InsuranceHealth Cash Plan6.5% Pension PlanDeath in ServiceEmployee Assistance ProgrammeCycle to Work Scheme #
Apr 25, 2025
Full time
Administrator GlasgowSalary - £27,000 - £28,000 Job Overview: We are seeking an enthusiastic and versatile individual to provide administrative support and collaborate with colleagues to deliver exceptional service. This dynamic role is ideal for someone who excels as a team player and enjoys a variety of tasks. Our Business Services Team consists of seven members, with four based in our London office and three in Glasgow. This position will work closely with colleagues in both locations and report to the Office Manager & Executive Assistant in Glasgow. As the first point of contact for visitors, a warm and confident presence is essential. In addition to front-of-house duties, you will provide vital administrative support to our Property and Asset Management teams and senior leaders. Key Responsibilities: As part of a two-person front-of-house team, your daily responsibilities will include: Welcoming and assisting visitors professionally and courteouslyHandling incoming calls and directing enquiries appropriatelyManaging meeting room bookings, setup, and coordinating refreshmentsHandling incoming and outgoing mail and deliveriesAssisting with general office maintenance, including running errands and preparing meeting spaces Additional administrative duties will include:Providing travel, expense, and diary management support to Property & Asset Managers, Heads of Department, and DirectorsPreparing professional presentations, documents, and mass communicationsSupporting colleagues across the business to maintain high service standardsManaging the key register and coordinating access with Property ManagersAssisting with the coordination and logistics of corporate events and meetings Skills & Qualifications: Previous experience in a front-of-house or administrative role, preferably in a corporate or professional services environmentExcellent communication and interpersonal skillsHighly organised with strong attention to detailProficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)Confident in managing multiple tasks and prioritising effectivelyComfortable working both independently and as part of a teamProfessional and approachable, with a strong customer service orientation.Discreet and confidential when handling sensitive informationFlexible and willing to take on varied tasks as needed Benefits: Holidays - 25 days per year plus 10 bank holidaysPrivate Medical InsuranceHealth Cash Plan6.5% Pension PlanDeath in ServiceEmployee Assistance ProgrammeCycle to Work Scheme #
Together with the Centre Manager, ensure the efficient and effective day-to-day running of the Centre. To set up and operate high and efficient standards of operation and care. Establishing a desirable, safe, and progressive environment in which to shop, visit and trade, through the implementation of management and quality control systems, on behalf of the Landlord. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a community Shopping Centre. A community shopping Centre set in the heart of Edmonton in North London, with a total gross area of approximately 26 acres. Edmonton Green is situated in the borough of Enfield. This is a mixed-use scheme with residential, leisure, transport, office, and educational establishments, with retail being at the forefront of the community Shopping Centre. Edmonton Green has almost 200 retailers including an indoor market at the heart of the Centre. Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities. Budget of circa £3M (total service charge budget but excluding capital expenditure). Security and Cleaning contract value of approximately £1.3M per annum. Communication Lines Contract managers for hard and soft services covering security, cleaning, and M&E services. Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, surveyors, consultants, staff and fellow Centre/building managers and assistants. Health & Safety Consultants - asbestos surveyors & inspectors, Local Authority H & S Officers. Retail tenants - their consultants, fit-out agents and contractors. Council's Town Centre Manager and their team. Key Objectives Assisting the Centre Manager in providing operational excellence to tenants, visitors, and the Community. Oversee the cleaning and security provision to ensure high standards of operation and cost-effective services. Oversee the maintenance provision to ensure that all assets are maintained to a high standard, particularly life safety systems and the PPM programme. Oversee the waste provision to ensure compliance with legislation, support for retailers and cost-effective operation. Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income. Ensuring full compliance with regulations and health, safety, environment, and security standards. Managing Landlord, tenant and key stakeholders' expectations having regard to set financial limits. Seek new initiatives to improve the operations within the Centre, resulting in consistently high standards. Assist and support retailers with health and safety and fire safety compliance. Monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Key Accountabilities Provide accurate and timely completion of accounting, turnover, and footfall data for the presentation of reports and documentation for the landlord and respective parties. Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M&E, security, and cleaning), ensuring optimum service standards from internal and external sources. To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with. Manage and maintain the reactive building maintenance procedures, having regard to set financial limits. Ensure compliance with all legislation and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Centre, paying particular attention to the following: Any changes to existing or introduction of new legislation or internal procedures through appropriate reading and attendance of training courses. Clear and suitable arrangements for the testing of the Centre's life safety, ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspection deadlines, systems and evacuation drills. Regular inspections and audits of the Centre, ensuring defects are reported and addressed in a timely manner. Management of permit-to-work system. Use of in-house RiskWise health and safety risk management system and maintenance of contractor directory. Regular review of key performance indicators with the Centre's subcontracted service providers. Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services. Maintain, establish, and develop appropriate relationships and communication channels with all retailers, and other stakeholders (including members of the public, colleagues, line managers and client representatives) to ensure that service levels are maintained and improved having regard to set financial limits. Assist and support retailers with health and safety and fire safety compliance. Manage and monitor all aspects of the Centre waste provision, to include placing of contracts, reporting, and increasing recycling rates and environmentally friendly initiatives. Ensure that security operations at the Centre are managed to a high standard paying particular attention to the following: Arrangement of bomb procedure and practice fire drills. Regular liaison with local police. Ensuring site assignment instructions are always complied with and any shortfalls are highlighted to the security contractor. Ensure all data is reported and recorded as appropriate and in line with data protection guidelines. Act as Duty Manager on a rota system, covering holidays, to ensure the Centre has appropriate management cover at times when the Centre is open for trade. Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third-party appointed company. Person Specification These are the minimum key areas of knowledge, skills, and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Previous facilities management or management experience in either retail or mixed-use environments. Knowledge and experience in managing contractors and service levels (e.g., M & E, security, and cleaning) associated with retail, office, and residential estate, and within agreed budgets. Problem-solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi-skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre. Interest in the 'retail environment' and changing trends/ challenges for retailers together with an understanding of their occupational requirements. Good IT skills in particular Microsoft Word and Excel. Qualifications APP Fire Awareness, Permit to Work, Asbestos Awareness internal training courses Managing IOSH, Emergency Planning. Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Apr 25, 2025
Full time
Together with the Centre Manager, ensure the efficient and effective day-to-day running of the Centre. To set up and operate high and efficient standards of operation and care. Establishing a desirable, safe, and progressive environment in which to shop, visit and trade, through the implementation of management and quality control systems, on behalf of the Landlord. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a community Shopping Centre. A community shopping Centre set in the heart of Edmonton in North London, with a total gross area of approximately 26 acres. Edmonton Green is situated in the borough of Enfield. This is a mixed-use scheme with residential, leisure, transport, office, and educational establishments, with retail being at the forefront of the community Shopping Centre. Edmonton Green has almost 200 retailers including an indoor market at the heart of the Centre. Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities. Budget of circa £3M (total service charge budget but excluding capital expenditure). Security and Cleaning contract value of approximately £1.3M per annum. Communication Lines Contract managers for hard and soft services covering security, cleaning, and M&E services. Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, surveyors, consultants, staff and fellow Centre/building managers and assistants. Health & Safety Consultants - asbestos surveyors & inspectors, Local Authority H & S Officers. Retail tenants - their consultants, fit-out agents and contractors. Council's Town Centre Manager and their team. Key Objectives Assisting the Centre Manager in providing operational excellence to tenants, visitors, and the Community. Oversee the cleaning and security provision to ensure high standards of operation and cost-effective services. Oversee the maintenance provision to ensure that all assets are maintained to a high standard, particularly life safety systems and the PPM programme. Oversee the waste provision to ensure compliance with legislation, support for retailers and cost-effective operation. Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income. Ensuring full compliance with regulations and health, safety, environment, and security standards. Managing Landlord, tenant and key stakeholders' expectations having regard to set financial limits. Seek new initiatives to improve the operations within the Centre, resulting in consistently high standards. Assist and support retailers with health and safety and fire safety compliance. Monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Key Accountabilities Provide accurate and timely completion of accounting, turnover, and footfall data for the presentation of reports and documentation for the landlord and respective parties. Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M&E, security, and cleaning), ensuring optimum service standards from internal and external sources. To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with. Manage and maintain the reactive building maintenance procedures, having regard to set financial limits. Ensure compliance with all legislation and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Centre, paying particular attention to the following: Any changes to existing or introduction of new legislation or internal procedures through appropriate reading and attendance of training courses. Clear and suitable arrangements for the testing of the Centre's life safety, ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspection deadlines, systems and evacuation drills. Regular inspections and audits of the Centre, ensuring defects are reported and addressed in a timely manner. Management of permit-to-work system. Use of in-house RiskWise health and safety risk management system and maintenance of contractor directory. Regular review of key performance indicators with the Centre's subcontracted service providers. Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services. Maintain, establish, and develop appropriate relationships and communication channels with all retailers, and other stakeholders (including members of the public, colleagues, line managers and client representatives) to ensure that service levels are maintained and improved having regard to set financial limits. Assist and support retailers with health and safety and fire safety compliance. Manage and monitor all aspects of the Centre waste provision, to include placing of contracts, reporting, and increasing recycling rates and environmentally friendly initiatives. Ensure that security operations at the Centre are managed to a high standard paying particular attention to the following: Arrangement of bomb procedure and practice fire drills. Regular liaison with local police. Ensuring site assignment instructions are always complied with and any shortfalls are highlighted to the security contractor. Ensure all data is reported and recorded as appropriate and in line with data protection guidelines. Act as Duty Manager on a rota system, covering holidays, to ensure the Centre has appropriate management cover at times when the Centre is open for trade. Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third-party appointed company. Person Specification These are the minimum key areas of knowledge, skills, and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Previous facilities management or management experience in either retail or mixed-use environments. Knowledge and experience in managing contractors and service levels (e.g., M & E, security, and cleaning) associated with retail, office, and residential estate, and within agreed budgets. Problem-solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi-skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre. Interest in the 'retail environment' and changing trends/ challenges for retailers together with an understanding of their occupational requirements. Good IT skills in particular Microsoft Word and Excel. Qualifications APP Fire Awareness, Permit to Work, Asbestos Awareness internal training courses Managing IOSH, Emergency Planning. Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
