26 jobs found

Digital Business Analyst Hybrid Remote London or Manchester We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialize in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable partners with organizations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact! Our Culture Remarkable's company culture is centered around being "remarkable," with a strong emphasis on innovation, continuous learning, and a deep sense of purpose. Employees are encouraged to be adventurous, open-minded, and driven by passion and determination. We place a significant focus on personal development and professional growth, offering opportunities for ongoing training and skills enhancement. We foster a collaborative environment where diversity, equity, and inclusivity are actively championed. The company promotes flexible working, sustainability, and social responsibility, ensuring that its operations leave a positive impact on both the environment and the communities it serves! Purpose of Role As a Senior Business Analyst at Remarkable, you'll leverage your BA experience and consulting skills to lead the analysis activity with one or more of our global clients. You will have responsibility for effectively eliciting and documenting requirements, selecting and applying the most appropriate tools and techniques, and producing a range of supporting artefacts to facilitate the delivery of best-in-class solutions aligned with agreed scope. This is a highly visible and client facing role, so you'll need excellent written and verbal communication skills, including active listening, negotiating, presenting, and knowledge sharing. We're a digital agency, so experience in this space would be a distinct advantage. A key element in this role is to grow and continuously develop the maturity and standards of excellence within the Business Analysis (BA) pillar, and ensure active support across the other pillars within the agency. You'll also be tuned-in to identifying land-and-expand opportunities to assist with growing our accounts. As part of a supportive and collaborative culture, you'll get to work with and learn from specialists across the agency and beyond, whilst delivering cutting edge projects for varied clients, across multiple industries. Key Responsibilities and Accountabilities Elicit, prioritise, define, document and manage requirements and artefacts across the project and solutions lifecycle, using appropriate tools, techniques, and methodologies. Analyse documentation and data sets to extract relevant insights. Interrogate UX wireframes, UI designs, and hi-fidelity prototypes to understand functional and technical implications. Devise and facilitate workshops, interviews, playback sessions etc with external stakeholders. Write effective user stories and acceptance criteria, capturing these in Jira, Confluence, Azure DevOps and other business process modelling tools. Define as is and to be processes, and document appropriately (BPMN or similar). Provide requirements engineering and business analysis leadership and support to project managers, account managers and client partners, development and QA teams to ensure high quality solutions are delivered. Set up industry best practices, tools and technologies and improve agency wide business analysis artefacts and processes. Assist project/delivery managers and project team in planning and estimating for BA & requirements engineering tasks and help ensure the required tasks are delivered within the required project constraints. Support and coordinate UAT and successful project implementation activities. Specific Job Skills / Knowledge Experienced in working on high profile, fast paced website/ecommerce projects in a digital agency or digital consultancy highly beneficial (preferred). Hands-on experience leading business analysis activity as part of the delivery of digital (web based) technology projects - small, medium and large (transformation) scale. Must be proficient in understanding of software engineering, digital and web application development and requirements engineering. Having a strong and in-depth knowledge of agile methodology (agile delivery and agile coaching/educating) and its relevance to business analysis. Exceptional attention to detail and uncompromising attitude to quality, delivery and time management. Willingness to adopt to and pickup new processes, approaches, technologies and solutions and work with others to also effectively adopt to it. Must be fluent in English (spoken & written) and ability to effectively communicate to teams and clients globally across multiple locations. Worked in an agile (Scrum/Kanban) project methodologies and an understanding of other project delivery methodologies will be highly desirable. Agile certification - CSPO (Certified Scrum Product Owner) will be highly desirable, alongside experience of operating in an agile agency delivery environment. Having previous experience in enterprise level CMS/DXP/CRM platforms (e.g. Sitecore, Optimizely, Salesforce, D365 and Design systems) will be a distinct advantage. Personal Attributes Confident written and verbal communicator, with the ability to clearly articulate concepts to a range of (technical and non-technical) audiences, guide conversations consultatively, and negotiate where appropriate. Highly proficient in the creation of BA artefacts (BRDs, process maps etc). Excellent attention to detail. Comfortable managing expectations, and working to tight deadlines. A team player & team leader. Ability to work on own initiative. Highly organised and able to prioritise own workload.

About the role We're looking for a commercially-minded, hands-on Senior Manager - Business Development who understands the unique value of advanced supply chain technologies and has a track record of connecting enterprise challenges to digital solutions. This is a true hunter role-you'll focus on identifying, shaping, and closing new business opportunities across Bluecrux's consulting services, implementation capabilities, and proprietary SaaS platforms (Binocs & Axon). You'll engage mid-to-senior-level stakeholders across life sciences, biotech, chemicals, and manufacturing-helping them navigate transformation with clarity and confidence. This role is ideal for someone who has sold or marketed advanced supply chain platforms, understands how to position end-to-end solutions, and thrives in a fast-paced, purpose-driven environment. You'll own your pipeline, drive consultative conversations, and co-create compelling proposals with the full backing of our consulting, SaaS, and delivery teams. You won't be managing from the sidelines-you'll be out front, building relationships, articulating value, and driving net-new growth as part of Bluecrux's U.S. expansion journey. Responsibilities Business Development & Opportunity Creation Identify and engage new prospects aligned to Bluecrux's target industries and solution portfolio Build and nurture strong relationships with mid- to senior-level stakeholders (typically Director/VP) across supply chain, operations, and digital transformation domains Develop and maintain a robust pipeline of qualified, net-new opportunities Collaborate with marketing on targeted campaigns, outbound strategies, and sales enablement initiatives Sales Execution & Proposal Crafting Lead or co-lead discovery sessions to uncover business challenges, pain points, and transformation goals Shape tailored proposals, value narratives, and business cases that resonate with client priorities and clearly articulate ROI Partner with consulting and product leads to ensure solution feasibility and alignment with delivery capabilities Contribute to SOW definition, pricing discussions, and deal closure Cross-Functional Collaboration Collaborate with consulting, SaaS product, and marketing teams to align messaging and client engagement strategies Bring market insights and client feedback into internal forums to shape offering evolution and GTM positioning Support account transition and planning activities to drive continuity post-sale Sales Discipline & Pipeline Management Maintain a disciplined, data-driven sales process with accurate CRM entries and activity tracking Provide regular updates on pipeline status, deal progression, and potential risks to commercial leadership Leverage insights to prioritize deals, optimize pursuit strategies, and support forecasting About you You have 6-10+ years of experience in solution selling, business development, or go-to-market roles for enterprise-grade software or services, ideally within the supply chain or operations domain You understand how to translate complex business needs into solution opportunities-especially in areas like planning, scheduling, forecasting, or supply chain orchestration You've worked closely with internal product, solution, or technical teams to co-create winning proposals or go-to-market strategies You have strong communication skills and are comfortable engaging VP- and Director-level stakeholders in mid-to-large organizations You're familiar with the ecosystem of supply chain technology platforms used in global companies and can speak credibly about their value You bring structure, energy, and ownership to the table-and enjoy being part of a collaborative, international team Bachelor's degree required (Business, Engineering, Supply Chain, or related); MBA is a plus Our office is located in Millburn, NJ and we work in a hybrid way (50% in-office, 50% work from home). So, you live in the New York City Metro Area or are flexible to relocate to this region. You will also have the opportunity to travel both domestically and internationally. Above all, you feel connected with and are ready to represent our company values: Move Fast: Never afraid, we keep moving fast and forward Dig Deep: No surface-level strategy, we dig deep for bottom-line impact Own It: Don't pass the buck, we commit, and own our work Come Together: No flying solo, we're all in this together Be Kind: No cold hearts, we're kind and caring Why join us? Empowering Environment: We believe in moving fast, digging deep, and owning our work. Your voice matters here, and we create space for you to take initiative, enhance your skills, and grow both personally and professionally-all while being your authentic self. Whether it's contributing to bottom-up internal initiatives or bringing your expertise to innovative, transformative projects, you'll have the opportunity to make a real impact. Flat Hierarchy & Collaboration: At Bluecrux, we see you for your talents, not your title. We foster open communication, strong teamwork, and a "no flying solo" approach to challenges. You'll work with passionate experts in their fields, sharing knowledge, challenging each other, and building our global community together. Exciting Growth Opportunities: We don't believe in surface-level strategy. Join a company that encourages you to walk the talk-whether working on innovative, disruptive projects for global clients or contributing to our U.S. growth journey. Our fast-paced, can-do mentality ensures you'll grow alongside us. Unforgettable Team Experiences: At Bluecrux, we come together to celebrate success and enjoy the journey. From our annual Bluecrux weekends to monthly Last Friday gatherings with drinks, team-building activities, and fun events, we're all in this together. Generous PTO and benefits ensure you feel cared for as an individual. Outstanding Benefits: Competitive base salary with performance bonuses 12 holidays and 26 days of Paid Time Off (PTO) Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents Basic life insurance at no cost, with optional additional coverages Healthcare Flexible Spending Account (FSA) for tax-free medical expenses 401(k) retirement plan with fixed employer contributions About us At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more - creating partnerships that drive meaningful impact. With a global presence in Europe, the US and APAC, we're committed to shaping the future of value chains, one success story at a time.

Customer Experience Manager Application Deadline: 5 May 2025 Department: Fundraising, Comms & Engagement Employment Type: Permanent - Full Time Location: London Reporting To: Group Head of Marketing and Communications Compensation: £39,775 / year Description Are you passionate about delivering exceptional customer experiences? Do you thrive on shaping and improving customer journeys? At Blue Cross, we are looking for a dedicated Customer Experience Manager to champion customer satisfaction, drive engagement, and enhance the experience customers have with our charity. Whether it's clients using our services, shoppers in our retail outlets, or our valued supporters, your work will ensure every interaction is positive and impactful. More about the role As the Customer Experience Manager , you will be at the heart of shaping how Blue Cross interacts with its customers and supporters, ensuring that every touchpoint is meaningful, efficient, and engaging. You will collaborate with teams across the organisation to enhance customer journeys, identifying and addressing challenges to create seamless and positive experiences. This role requires a proactive approach to identifying opportunities that will increase customer satisfaction and foster long-term relationships. You will be responsible for leading strategic initiatives, executing impactful improvements, and driving a customer-first culture across the organisation. A typical day may include: Working with teams to refine and improve customer journeys, making interactions smoother and more engaging. Managing and overseeing customer complaints, ensuring fair resolutions and identifying trends for improvement. Analysing customer feedback and engagement data to drive positive change and increase loyalty. Supporting teams with training and insights to enhance customer interactions across the organisation. Leading response strategies for external review platforms, ensuring feedback is handled effectively. This is a full-time role working 35 hours a week, Monday to Friday, with a hybrid working pattern that includes a minimum of 2 days at our offices in Horseferry Road, London. If you're someone who thrives on delivering exceptional customer experiences and embedding a culture of customer-centricity, we'd love to hear from you! About you We're looking for an experienced and passionate professional with a proven track record of success in customer relationship marketing. You will have demonstrable experience in shaping and executing customer experience strategies, working autonomously while inspiring and motivating teams. Your ability to translate feedback into meaningful action, influence key stakeholders, and drive continuous improvement will be key to your success. Essential Qualifications, Skills, and Experience Proven experience in a senior customer experience or customer service leadership role. In-depth knowledge of customer journey mapping and customer satisfaction metrics. Demonstrable experience in managing and resolving customer complaints with a focus on fair and effective resolution. Excellent verbal and written communication skills, with the ability to interact positively with individuals at all levels. Proven capability to influence and engage stakeholders, fostering a shared vision and commitment to using customer feedback for process optimisation. Strong analytical abilities to convert data into actionable management information and insightful recommendations. Experience with CRM systems and customer feedback platforms and tools used to gather and analyse customer input. Proven ability to build and maintain relationships with key stakeholders, including senior management. Project management skills with experience in leading cross-functional projects. Experience working with or partnering with contact handling teams to improve service delivery. Understanding of various metrics and measures used to assess and improve customer satisfaction. Desirable Qualifications, Skills, and Experience Experience in digital transformation and utilising technology to enhance customer experience. Knowledge of regulatory requirements and compliance related to customer service. Understanding of omni-channel customer service operations. Experience in managing significant incidents or crises, demonstrating resilience and problem-solving skills. Experience in designing, running, and interpreting customer surveys to gain meaningful insights and drive improvements. Understanding of fundraising and customer engagement strategies (for non-profit organisations). Ability to demonstrate alignment with the organisation's values and mission. How to apply Click the apply button below and complete the online application process before the closing date on Monday 5 May 2025 . Please note the interview will involve competency questions and require you to complete a task to present during the interview. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it weren't for their amazing efforts and commitment, we wouldn't be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes: 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. Pension scheme with enhanced employer contribution. Life assurance. Unlimited access to an employee assistance programme. Programmes for physical and mental wellbeing support. Free access to GP via MetLife. Recognition scheme. Annual volunteer days. Claim for professional fees. Charity worker discounts across a variety of retailers. We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Head of Sales £85,000 basic salary with £110,000 OTE (Negotiable for a the right person) Head offices in London and Brighton Hybrid working with travel across the UK when required 40 Hour working week Our client, a fast paced and high growth company, is the UK s leading Hospitality and Leisure Group. Having a presence of award-winning venues across the UK, this high performing company are looking for a dynamic and proactive Head of Sales to drive their sales performance to new heights. This role is pivotal in the next phase of the company s growth. As the Head of Sales, you will lead and optimise all sales operations across the group, ensuring delivery of revenue targets through both reactive and proactive channels. The Head of Sales will be responsible for driving efficiency, automating sales processes, improving guest experience, and developing a high-performance team aligned with commercial goals. This role will also lead the rollout of new CRM tools and ensure seamless collaboration with the marketing and digital teams. Duties & Responsibilities: Sales Strategy & Revenue Growth Own and drive the group sales strategy across all brands and venues. Set and deliver revenue targets through a structured blend of inbound sales, outbound business development, and upselling. Monitor weekly/monthly enquiry volumes and optimise conversion through improved process and support tools. CRM & Automation Implementation Lead the planning and implementation of new Sales systems. Oversee the automation of follow-up processes and upselling journeys to maximise guest lifetime value. Continuously review and update templates, pre-order options, and pricing structures within the booking system. Sales Process & Customer Experience Ensure a smooth, scalable, and professional guest journey from enquiry to booking confirmation. Maintain a structured sales cycle with SLA s such as target response time. Simplify and streamline internal processes. Team Leadership & Structure Manage and mentor the central reactive sales hub and business development managers. Ensure all team members are trained across multiple brands (11 brands, 46 venues). Build a strong sales culture with clear performance expectations and a focus on development and reward. Business Development & Regional Performance Lead the BDM strategy with an emphasis on proactive outreach and localised sales activity. Increase revenue by supporting underperforming areas. Support new product launches and local activations with tailored sales efforts. Sales & Marketing Alignment Collaborate closely with marketing to align campaigns with sales goals, ensuring campaigns support lead generation and revenue gaps. Improve visibility on campaign-to-sale attribution via enhanced tracking and CRM integration. Influence website and funnel improvements to create a seamless path to purchase. Community & Relationship Building Build long-term relationships with repeat bookers, corporate clients, and local partners. Champion guest engagement strategies that foster brand loyalty and enhance the community feel, particularly for the core brands. Performance Tracking & Reporting Establish accurate reporting on all sales activity, campaign outcomes, and channel performance. Your Background & Skill: Proven experience in a senior sales leadership role, ideally in hospitality, leisure, or events. Strong understanding of CRM systems. Demonstrated success in managing reactive and proactive sales functions at scale. Ability to lead CRM and automation transformation projects from planning to adoption. Commercially astute with a focus on measurable outcomes and data-informed decision-making. Excellent people management, coaching, and team development skills. Collaborative approach with the ability to work cross-functionally with marketing, ops, and tech teams. This is more than just a job it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a world-class sales professional who thrives on challenges and delivering exceptional results, we would love to hear from you. For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy

E-Commerce DevOps Engineer FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ Hybrid flexibility: 2 office days per week Are you a dedicated and experienced Dev Ops professional looking for a new opportunity to elevate your career? Are you an enthusiastic problem solver passionate about driving innovative and workable solutions? Now is a fantastic time to join our Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering issues across a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes for E-Commerce B2C websites and shopping Apps and proactively monitoring and reporting E-Commerce application and infrastructure performance. The role involves: Working collaboratively with software architects, software engineers and network, infrastructure and operations teams to ensure smooth deployment, scalability and security of E-Commerce B2C websites and shopping apps using CI/CD pipelines and performance monitoring tools. Monitoring E-Commerce system performance, optimizing caching, ensuring uptime and responding to incidents. WHAT YOU'LL BE DOING Further developing and managing CI/CD pipelines to automate deployment and reduce release cycle times. Ensuring website availability, performance and security through proactive monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions, including Squid Cache, to optimise performance and reduce latency. Collaborating with software architects, engineers QA teams and digital experience owners to improve DevOps best practices and workflows within an Agile framework. Implementing security measures, compliance policies, and vulnerability assessments following OWASP guidelines and applicable UK regulations such as UK-GDPR, UK Payment Services Regulations and PCI-DSS. Supporting disaster recovery planning and backup strategies. Keeping up to date with emerging DevOps technologies, industry trends and best practices. Participating and providing technical insights during Agile influenced ceremonies, including sprint planning sessions, stand-ups and retrospectives. ABOUT YOU Essential 5+ years of experience in a DevOps, or Site Reliability Engineering building high-traffic, high availability systems. Experience with site reliability engineering (SRE) principles and monitoring tools, including New Relic. Experience in website performance monitoring and tuning using tools such as Lighthouse and the ability to troubleshoot performance issues. Proficiency in CI/CD build pipelines and tools such as Jenkins, GitLab, integration with Selenium for test automation. Knowledge of scripting and automation languages such as Powershell, Bash. Familiarity with networking and security best practices. Knowledge of application secure coding principles (e.g., OWASP) for protection against vulnerabilities and the ability to implement secure coding and deployment best practices. Experience in Agile software development methodologies and how DevOps practices integrate within Agile teams. Familiarity with caching technologies such as Squid Cache or F5 load balancer cache to enhance website performance. Desirable 3+ years in a B2C E-Commerce with a proven track record of implementing scalable and secure E-Commerce infrastructures. Knowledge of programming languages such as C#, Java, .NET. Knowledge of relational databases (e.g., MS SQL Server) and document-oriented databases (e.g., Oracle Endeca). Familiarity with API Development using different API types: SOAP, LDAP, RESTful for data exchange using XML to support front-end applications and third-party integrations such as PIM, Payment Services, Digital Marketing platforms and integration with custom developed ERP and CRM systems. ABOUT US: FGH DIGITAL For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We've accepted the challenge to transform our business into a modern, digital-first retailer. With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone. Based in West Yorkshire and part of the OTTO group - one of the world's largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa. WHAT WE OFFER YOU FLEXIBILITY We offer a range of hybrid and flexible working options to help you achieve a healthy work - life balance. Our full-time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person teamwork and the flexibility to work from home. TRAINING & DEVELOPMENT Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role. We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step. We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness. INCLUSIVITY As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance. Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit. BENEFITS We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits: Competitive salaries and annual bonus scheme 29 days holiday Healthcare cash plan Competitive pension scheme Life assurance Paid paternity and maternity leave Incredible staff discounts Subsidised Canteen Ready to apply? If you're excited about this opportunity and want to join FGH, click apply now to send us your application. Further information About Us - Freemans Grattan Holdings If you have any questions please contact our Resourcing Manager, Katie Thompson:

Job Description Rise Up, a pioneering Blended Learning solution founded in 2014, provides a robust learning management system (LMS/LXP) designed to empower organizations and their employees to stay up-to-skill in an ever-evolving environment. With a team of 130 employees across Paris, London, and Lisbon, and an active presence in 73 countries serving a community of 5 million learners, we are shaping the future of professional learning across Europe. Powered by technology, designed for employees, and focused on performance, our solution enables organizational transformation through engaging, personalized training experiences that blend digital and in-person learning. Why Choose Rise Up? A Growth-Driven Environment: Join Rise Up and be part of an ambitious, innovation-driven company that has been growing since its inception. Global Perspective: Work in a multicultural, international environment that values diversity in talent and perspective. Structured Onboarding: Benefit from a structured onboarding program to ensure your successful integration into our team. Make an Impact: Contribute to transforming how millions of people grow professionally, while enhancing your own skills within a collaborative and supportive setting. About the Role: As a key partner to our clients, you will guide them in fully leveraging the power of our platform. Your mission: Turn their experience into success through strategic advice, personalized support, and a constant commitment to maximizing their satisfaction and loyalty. By becoming their primary point of contact, you play a crucial role in their success and in demonstrating the value of our product. Identify and anticipate customer needs to enhance their experience and satisfaction. Ensure personalized and regular follow-ups, including monthly reviews and quarterly business reviews (QBR, ABR). Actively participate in pre-sales meetings with the sales team to discuss implementation and deployment specifics, ensuring a smooth and well-informed transition for the client. Ensure the platform is fully configured from the client's onboarding phase, meeting their specific expectations and enabling seamless adoption. Effectively handle crisis situations while maintaining customer satisfaction and act as the primary point of contact when needed. Work closely with the sales team to identify upsell and renewal opportunities and serve as the client's advocate within the company. Lead digital training projects from design to execution, coordinating with all stakeholders to ensure flawless delivery aligned with business objectives and client expectations. Detect upsell and cross-sell opportunities. What You'll Bring To The Team: Experience in SaaS B2B 4 years experience in client onboarding process management Ability to manage multiple projects simultaneously with a strong focus on data, KPIs, and results Proficiency in CRM and customer success tools ( HubSpot, Zendesk ) Team spirit and strong collaboration skills Initiative and ability to take charge of cross-functional topics to support and improve internal processes Experience in e-learning would be a plus

Randalls Way, Leatherhead KT22 7TW, UK Req 08 April 2025 Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Microsoft Customer Success Manager Reports to: Head of Customer Success Team: Customer Success Department: Customer Experience PURPOSE OF JOB: Bytes aspire to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions, Bytes services and support offerings. To this end, we invest in a dedicated Customer Success team that will help Microsoft customers successfully realise their business outcomes. We are seeking a dynamic and results-driven Microsoft Customer Success Manager (CSM) to join our team. A Microsoft Customer Success Manager (CSM) plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities. The Customer Success Manager is a sales and technical sales overlay role that works as a specialist resource with the purpose of driving profitability for our Microsoft and the business more generally. This is achieved through proactive engagement with our current customer base to help them deploy new technology, services and workloads. Your goal is to ensure customer satisfaction, drive value realisation and foster long-term strategic relationships through the use of data-driven insights and industry trends. KEY RESPONSIBILITIES: Proactively work with existing customers to generate profitable sales of Bytes Cloud Services and supporting workshops, solutions assessments, managed services and CSP opportunities. Drive usage of Microsoft programs such as AMM, ECIF, CSI, ACO & Solutions Assessments. Delivering customer-facing discussions to scope, qualify and nurture opportunities in conjunction with pre-sales and Bytes delivery teams. Deliver basic cost optimisation and security recommendations to existing customers on a quarterly basis. Support the drive to migrate customers to modern agreements such as CSP. Working with Microsoft and other Cloud vendors to Co-Sell into customer base; looking at things such as the next logical workload to position new technologies into the cloud portfolio. Represent Bytes at customer events such as conferences, discussion forums, training events, webinars and live customer-facing events. Demonstrate capability and knowledge across the cloud through knowledge-share via internal sales training, internal presentations and marketing contributions such as whitepapers. Work alongside Microsoft to identify propensity data within the existing CSP customer base to be used to sales generating activities and new opportunities. Position Bytes internal Cloud services to customer base to drive sales and service days to increase GP and services offering in new workloads, projects and wider migrations and adoption. Work to identify optimisation opportunities including FinOps services (such as Quantum, Cloud Essentials) and understanding when to position Reserved Instances, Savings Plans etc. Drive consumption of third-party (non-Microsoft) SaaS applications through the Azure Marketplace. CORE COMPETENCIES & SKILLS: Hold relevant accreditations and attend training courses (internal and external) as defined by Manager. Have a deep understanding of Microsoft Azure and related Bytes services. Demonstrate knowledge of Bytes managed services and complementary vendors. Have a current understanding of the wider Bytes Eco-System and propositions. Qualifying sales and growth opportunities bought to you by Account Managers. Proactivity with sales teams, ensuring they are aware of you and your role/responsibilities. Regular touch points with Sales Teams to ensure awareness of relevant programs and offerings. Engagement with Bytes multi-vendor specialists when identifying complementary solutions sales. Provide support throughout the sales cycle from initial qualification, nurturing opportunities alongside the account manager and ensuring a positive customer outcome. Review available data to identify customer gaps (white space) to drive new cloud workloads and consumption opportunities. Ensure all opportunities and engagements are entered into CRM and kept up to date. Use tools such as Navigator to identify opportunities, along with propensity data, insights etc. Assisting sales with open opportunities to support progression and value through sales cycle. Build relationships with existing cloud customers and hold regular reviews to ensure value to the customer whilst also spotting opportunities for sales and driving further workloads into their environment. WIDER TEAM NETWORK: Internal: Account Management Teams Microsoft Commercial Executives Microsoft Practice Business Executive External: Microsoft Commercial Executives Microsoft Account Managers QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Educated to A-level standard. ESSENTIAL: Azure Fundamentals (AZ-900) or Similar. Security, Compliance & Identity Fundamentals. Years of Experience: Minimum of 3 years working within Cloud technologies. Other Requirements: Understanding and awareness of cloud offerings across Azure and third-party complementary solutions. Understanding of Microsoft procurement agreements, models and cloud consumption cost optimisation strategies. Understanding the Microsoft UK structure and establishing contacts with technical and sales specialists. Ability to navigate and utilise Microsoft cloud tools/platforms to demonstrate capabilities to customers. Good technical and commercial knowledge of Microsoft technologies. Understanding of, and ability to articulate to customers, options pertaining to cloud adoption, Microsoft technologies and services. A self-motivated individual with excellent organisational and time management skills. Comfortable presenting to customers, being able to understand business needs and aligning these to business / cloud solutions.

To access all opportunities available in the company globally A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. We have an exciting new position opening for a Supply Chain Analyst to join our UK & Ireland Supply Chain team. This position reports directly to the Supply Chain Manager UK/Ireland & EMEA Regional Customer Supply Manager and is based mainly in our Basingstoke office. This is a stand-alone new role but working within the wider supply chain team that is made up of 13 people. This is offered on an initial 1-year fixed-term contract. What will your responsibilities be within bioMérieux? As a Supply Chain Analyst, your role will be to use data analytics, automation tools, and systems (such as CRM, SAP, One Plan, and Excel) to enhance supply chain processes and support digital transformation of service contracts, installations, and B2B transport. You will identify inefficiencies in current supply chain operations and collaborate with stakeholders to propose solutions. You will also be responsible for Installed Base Management, demand forecasting & planning, and Logistics & Transportation analysis. The Product Master Data element of this role includes responsibilities such as activation requests in SAP. The Supply Chain Analyst will also focus on CRM service performance and be the Supply and service champion for CRM, monitoring dashboards, owning assets data, and KPI's of supply chain. This role also provides a great opportunity to work on projects at a local, regional, and global scale. Who are you? We are looking for someone with proven Supply Chain experience and it is essential to have knowledge of SAP and CRM systems. IT proficiency is essential with the ability to learn new internal systems as required. Excel and MS knowledge is a must and experience or leading SNOP or IBP is preferred. You will play a critical role in analysing data to identify trends, patterns, and anomalies so the ability to manage multiple projects, work under pressure, communicate effectively, and stay up to date with the latest data tools and techniques is crucial for success in this role. Customer orientation and a proactive attitude with an analytical mindset are a must. We offer a training and development plan and a chance to grow and develop to be involved in global projects. We offer hybrid working with 3 days expected in the office and occasional travel to meetings as required. bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

We're seeking a Business Development Manager to be the first point of contact for new business opportunities across Europe. Valtech is a global business transformation agency delivering innovation with a purpose. Our European Demand Generation team drives growth by focusing on quality over quantity-practicing thoughtful, insight-led outreach instead of broad-scale, impersonal messaging. We're purposeful, integrated, agile, and entrepreneurial. We rely on data, creativity, and human connection to build strong foundations for long-term client relationships. We're seeking a Business Development Manager to be the first point of contact for new business opportunities across Europe. Reporting to our European Head of Demand Generation, you'll use your consultative instincts to discover challenges our prospective clients face and align Valtech's solutions to meet those needs. If you thrive on building genuine connections, love problem-solving, and want to develop into a future new business leader, we'd love to hear from you. What You'll Do Be the First to Connect : Own the initial outreach and nurturing of high-value leads-from inbound inquiries triggered by marketing and events, to intelligence-based account outreach. Operate with a "quality over quantity" mindset, curating personalized, insight-driven messages and multi-touch follow-up plans that genuinely resonate with enterprise-level prospects. Collaborate closely with marketing, partner alliances, and regional teams to ensure every approach is informed by current market intelligence and best practices. Work Across Multiple Initiatives : Inbound Lead Follow-Up: Respond rapidly and meaningfully to inbound leads, leveraging insights from Salesforce and our broader network to spark consultative conversations. Event & Project Support: Engage high-value leads around our top-priority events and campaigns, contributing to planning and executing pre- and post-event outreach strategies. Priority Account Outreach: Develop tailored prospecting plans for strategic accounts, supported by detailed account research and cross-functional collaboration. Champion Best Practices & Data Integrity : Maintain accurate and thorough records in our CRM, in line with our Demand Generation SLA. You'll carefully log activities, meetings, and progression stages so that every opportunity is fully attributable and visible to the extended team. Attend weekly and monthly reporting sessions, sharing insights on lead status, pipeline development, and lessons learned. Learn & Grow : Develop deep expertise in Valtech's complex offerings, from technology solutions to digital strategy, so you can confidently articulate how we help solve client challenges. Build the foundational skills and knowledge essential for a long-term career in new business-this role is the first step on our Business Development career path. Engage in collaborative forums with your peers across Europe, exchanging best practices and sharpening your approach through shared feedback and support. What's In It for You? Career Path: This position is the gateway to broader business development leadership at Valtech. You'll gain the core skills-prospecting, nurturing, and solutioning-to set you on a trajectory toward more senior roles. Team Culture: Join an inclusive, entrepreneurial-minded Demand Generation team that values your input and creativity. You'll have the freedom to experiment while being fully supported by marketing and leadership. Global Reach: Engage with enterprise-level clients and cutting-edge partners across Europe, expanding your network and professional profile on an international scale. Impact & Ownership: You'll see direct results from your efforts-every conversation you initiate, every lead you nurture, and every opportunity you help create contributes to Valtech's growth. About You Experience: You've spent 3-5 years in a new business or sales-focused environment, ideally within technology or digital services. Multi-Tasker: You excel at juggling multiple activities-whether it's running inbound follow-ups, prepping for events, or strategizing for outreach-without losing track of details or deadlines. Entrepreneurial Spirit: You're energized by the hunt for new opportunities, unafraid to test new approaches, and you have a knack for turning insights into action. Great Communicator: You can articulate complex ideas in a relatable, concise manner. You're also an empathetic listener, able to read between the lines to identify client pain points. Tech-Savvy & Curious: You follow digital trends and see the potential of technology to reshape businesses-and you enjoy learning more about it every day. Self-Starter: You manage your priorities and workload independently, using your judgment on when to collaborate and when to drive forward solo. Future-Focused: You see yourself evolving into a true new business leader and want the mentorship and platform to grow in that direction.

Role: Public Sector Industry Management Consulting Manager Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Manager Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires at least 5 years residency in the UK. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: The Public Sector Strategy & Consulting team are working at the centre of high-profile transformations across the UK government and healthcare sectors. Within the practice, you will work on innovative projects with colleagues and clients to drive excellence from strategy through to implementation, making changes that directly impact citizens. You will be using the latest technologies and methodologies with clients to help them achieve tangible outcomes and accelerate value. Do you want to work in an environment that is cutting-edge, collaborative and challenging, doing work that really matters? You'll learn, grow and advance in a collaborative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. At Accenture, you can truly take control of your own career. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to develop and deliver solutions to real world problems, partnering with clients to achieve positive outcomes through collaboration. How to maximise the use of data in everything you do, using this data to drive solutions and tell meaningful stories to our clients. How to lead with user-centricity at the heart of our work. To obsess about driving value for your clients. As a Public Sector Consulting Manager, you will: Work on projects across a range of clients delivering services to the public, including central government departments, the NHS, arm's length bodies, private health clients, research and regulatory and integrated care systems. Be the face of Accenture to the client in your engagements, working with senior stakeholders to advise, challenge and coach as needed. Develop detailed understanding of your client's business and drive issue-based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust-based client relationships. Identify and address client business issues through root cause analysis and by applying pragmatic, results-driven problem-solving techniques and creative insights. Use a human-centred approach to solve problems, frame opportunities, and achieve innovation through collaboration and co-creation. Own streams of complex work that meets client expectations on delivering value-centric, data-driven outcomes. Lead teams to deliver excellence to the client. Be a people leader, creating an environment your people want to work in, and managing the day-to-day work of your team. We are looking for experience in the following skills: The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as a practitioner, think logically to tackle problems and engage others. We want you to be driven to develop yourself and others, an ability to see and articulate the bigger picture of how individual projects and deliverables create value for citizens and a passion for innovation and the latest technology trends. This role will require creative thinking, excellent client communication skills and the ability to identify new innovative ways to apply our skills and services to solve a wider set of client problems. As well as the above, you should have experience/ expertise in one or more of the following areas: Analytical problem-solving skills and continuous improvement techniques. Strategic thinking skills and the ability to bring insight to complex problems. Designing and/or implementing operating models. Creating and/or managing complex business cases. Defining or implementing a business and/or technology strategy and roadmap. Designing or delivering supply chain transformation. Working with data in the design or delivery of consulting services in the public sector. Working with technology to design or deliver transformation of public services. Strong interpersonal skills, with the capability to influence senior stakeholders. Experience working with public sector clients, either in government departments or health & care. Experience driving new business in terms of strategy, relationships and identifying growth opportunities. Experience in project & programme management methodologies and governance - including best practice industry techniques and frameworks (e.g. PRINCE/ MSP). Experience delivering Agile projects and the ability to lead Agile teams. Experience of programme reviews or transformation recovery. Experience developing a change approach, designing training and communication materials, or implementing a business change strategy. Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and change implementation, and experience managing risks working with senior client partners. Set yourself apart: In-depth understanding of the specific government or healthcare landscapes you have worked in. Experience with data science or data architecture. Experience in owning and managing relationships with leadership (either with your clients or internal stakeholders). Trained in Agile methodologies, programme or project management techniques (e.g. PRINCE, MSP, SAFe) and/or a Design Thinking practitioner. Experience of using data visualisation tools (e.g. Power BI, Qlik, etc). Exposure to a current technology (e.g. a Cloud platform, a CRM platform). PowerPoint and Excel skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, a generous Shared Parental Leave policy, and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Additionally, due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires at least 5 years residency in the UK.

Role: Public Sector Industry Management Consulting Senior Manager Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Senior Manager Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires at least 5 years residency in the UK. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. As a team: The Public Sector Strategy & Consulting team are working at the centre of high-profile transformations across the UK government and healthcare sectors. Within the practice, you will work on innovative projects with colleagues and clients to drive excellence from strategy through to implementation, making changes that directly impact citizens. You will be using the latest technologies and methodologies with clients to help them achieve tangible outcomes and accelerate value. You'll learn, grow and advance in a collaborative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. At Accenture, you can truly take control of your own career. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to develop and deliver solutions to real world problems, partnering with clients to achieve positive outcomes through collaboration How to maximise the use of data in everything you do, using this data to drive solutions and tell meaningful stories to our clients How to lead with user-centricity at the heart of our work To obsess about driving value for your clients As a Public Sector Consulting Senior Manager, you will: Work on projects across a range of clients delivering services to the public, including central government departments, the NHS, arm's length bodies, private health clients, research and regulatory and integrated care systems Be the face of Accenture to the client in your engagements, working with senior stakeholders to advise, challenge and coach as needed Develop a detailed understanding of your client's business and drive issue-based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust-based client relationships Identify and address client business issues through root cause analysis and by applying pragmatic, results-driven problem-solving techniques and creative insights Use a human-centred approach to solve problems, frame opportunities, and achieve innovation through collaboration and co-creation Own streams of complex work that meets client expectations on delivering value-centric, data-driven outcomes Lead business development opportunities and prepare sales proposals Build and manage highly effective teams to help shape and deliver excellence to the client Be a people leader, creating an environment your people want to work in, and managing the day-to-day work of your team We are looking for experience in the following skills: The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as a practitioner, think logically to tackle problems and engage others. We want you to be driven to develop yourself and others, an ability to see and articulate the bigger picture of how individual projects and deliverables create value for citizens and a passion for innovation and the latest technology trends. This role will require creative thinking, excellent client communication skills and the ability to identify new innovative ways to apply our skills and services to solve a wider set of client problems. As well as the above, you should have experience/ expertise in one or more of the following areas: Analytical problem solving skills and continuous improvement techniques Strategic thinking skills and the ability to bring insight to complex problems Designing and/or implementing operating models Creating and/or managing complex business cases Defining or implementing a business and/or technology strategy and roadmap Designing or delivering supply chain transformation Working with data in the design or delivery of consulting services in the public sector Working with technology to design or deliver transformation of public services Strong interpersonal skills, with the capability to influence senior stakeholders Experience working with public sector clients, either in government departments or health & care Experience driving new business in terms of strategy, relationships and identifying growth opportunities Experience in project & programme management methodologies and governance - including best practice industry techniques and frameworks (e.g. PRINCE/ MSP) Experience delivering Agile projects and the ability to lead Agile teams Experience of programme reviews or transformation recovery Experience developing a change approach, designing training and communication materials, or implementing a business change strategy Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and change implementation, and experience managing risks working with senior client partners. Set yourself apart: In-depth understanding of the specific government or healthcare landscapes you have worked in Experience with data science or data architecture Experience in owning and managing relationships with leadership (either with your clients or internal stakeholders) Trained in Agile methodologies, programme or project management techniques (e.g. PRINCE2, MSP, SAFe) and/or a Design Thinking practitioner Experience of using data visualisation tools (e.g. Power BI, Qlik, etc) Exposure to a current technology (e.g. a Cloud platform, a CRM platform) PowerPoint and Excel skills What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, a generous Shared Parental Leave policy, and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

An exciting permanent opportunity for a talented Head of Development/Engineering to join a highly successful and fast-growing Energy, Data and Technology company located in Surrey. The main purpose of the role is to provide leadership for the existing team and ensuring that systems meet the current and future needs of the business. As part of a large transformation exercise, you will be responsible for running the team designing, developing and maintaining bespoke software applications and products. Managing and configuration of commercial off the shelf products to include finance systems, API management and CRM for example. You will be a highly experienced and strategic thinking Head of Development that has gained experience within large transformations, systems and software integrations and be new product centric. You will have a good understanding of where API’s are going, worked with 3rd party and ‘off the shelf’ suppliers and strategically driving the Development team forward as the company grows. You will be working with a number of bespoke systems and software across the business and looking for ways to integrate these more smoothly across the business. There is a heavy emphasis on customer focus and ITIL Service Management across the business. Covering all aspects of the development lifecycle from Waterfall to DevOps and Agile. There are multiple existing and new projects across the business to demonstrate your experience and knowledge within. You will be a strong people Manager and enjoy working collaboratively with other Heads of Departments and Team Managers to drive the business forward. This is a fantastic new challenge for the right individual to work within a positive, supportive and forward-thinking organisation. You will be based at Head Office in surrey with the occasional need to visit other UK based offices to understand requirements and to build relationships. This is a hybrid role working two days in the office and three days working from home per week. Plenty of local parking and a short walk from a train station. A competitive salary and great benefit package on offer. Skills/experience/attributes: * Demonstrable experience of people managing a Development/Engineering Team * Experience of leading, strong people management and team integrations * Experience and knowledge of working with a multitude of technologies and systems such as Salesforce, Mulesoft, C#/ASP.Net, SQL, Angular and Azure frameworks * A strong customer focus and ITIL Service Management experience is very important * Experience of all aspects of development methodologies from Waterfall, to Agile and DevOps * A strategic mind with the ability to look at the bigger picture across multiple systems and software * Sharing knowledge and interested in introducing new technologies to improve functions * To be new product centric and have worked on a large development and systems/software transformation * Experience of Operational Technology is highly desirable * Experience of working within a regulated environment is desirable * Strong communication skills, verbally, written and face to face – enjoy building internal and external relationships * Identifying team strengths and skill sets. Up-skilling and training as new technologies are introduced * Motivational, confident, a good listener. Ability to really drive this area of the business forward

Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands. The role We are looking for a Programme Director with strong technical experience for our clients in the confectionary, pharma, healthcare, medical devices, household appliances and FMCG sectors. The ideal candidate will have in-depth digital experience across the digital landscape, managing large website projects (CMS), eCommerce engagement, and app builds - depending on the role we would also like to see knowledge in managing large web & content management digital programmes across multi-CMS applications. This is a transformational role that shapes, leads and empowers their delivery team to ensure the fundamentals of Project Management excellence are achieved. The Programme Director will understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change internally and to our clients. Additional knowledge of building data powered experiences using SEO, PPC, personalisation, content production/optimization and CRM programmes would be advantageous. An experienced and proactive individual who will be responsible for the programme management of multiple digital streams of work for our global client, across geographically distributed client and delivery teams. The Programme Director will also ensure that s/he provides strategic leadership to the client and programme governance across all digital streams of work. Responsibilities Responsible for establishing a vision for delivery of programmes of work in collaboration with the wider team (Client Services and Client). Accountable for defining clear objectives and Key Performance Indicators that help the team have clarity on expectations and the definitions of 'Quality' and 'Done'. Where a new client is being brought onboard with Hogarth from a Digital Production perspective, responsible and accountable for setting the programme up with a strong foundation based on a series of discovery workshops and outputs that set the team up for successful production. Where your portfolio includes multiple accounts; you will be responsible for elevating the team such that ways of working are enhanced, sharing strategies that enable the team to embrace the agile mindset needed in digital transformation programmes. Responsible for coaching team members and clients in moving towards this agile mindset and creating an environment in which change can be embraced with the best possible outcome under the circumstances under which the team finds themselves. Accountable for ensuring the programme and project management team surface key information around to inform programme progress and to ensure smooth delivery of work to client stakeholders e.g. status, key risk to be aware of, actions required outside of the day to day. Responsible for guidance to programme manager(s) and wider project team (Project Managers, Tech Leads, Lead QA) to ensure utilisation of best practices, tools and systems, automation. Accountable for strategic management of risks and dependencies in partnership with internal teams at Hogarth as well as those accountable on the client's side. Accountable for resolution of issues and ensuring clarification around any assumptions which could jeopardise the health of the programme. Responsible and accountable for understanding key client stakeholders and ensuring the right people are consulted and/or informed such that their input is accounted as the programme progresses. Accountable for driving efficiencies in the financial running of the programme through close collaboration with account management and finance to ensure profitability over time. Responsible for building and evolving the delivery team through performance management and recruitment of the right people in the right roles. Leaning on Hogarth's global delivery network to ensure that right balance of internal hires and external onboarding or freelancers. Requirements Strong client facing aptitude for managing client requirements and expectations Strong experience in working in an Agile delivery environment at scale Practical knowledge of Scrum, Agile and Lean ways of working and evidence of working with teams and individuals who have not worked this way before. Solid experience working on global web projects (CMS) and eCommerce, mobile apps Deep experience of partnering with digital Delivery team members (project management) Experience working with cross discipline teams from creative (UX / UI), to development, martech specialists, content strategists and consultants An entrepreneurship spirit - driven to learn and evolve beyond what your current experience may be. A seasoned people manager - ability to manage and guide a range of people and personalities. A problem solver - ability to see problems on the horizon and seek to mitigate them proactively as well as in the midst of them. A strong communicator - able to utilise the right tools or mediums to communicate key messages to the varied target audience in order to achieve the right outcome. Diversity and Inclusion Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Please contact email protected if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When some of the biggest brands in the world need marketing technology solutions designed, implemented and optimised, they come to us. As a lead player in the Martech consulting space we are experts in all things Digital Asset Management, Campaign Management, Production Software, E-commerce, CRM, Workflow and Approvals, Translation Management and Marketing Automation. Come and join us as we embark on an exciting journey with one of our Global clients in the FMCG space. Role Info: Tech Rollout Success / Project Manager - MarTech Platform Home Based, Plus Client Onsite circa twice a week £35,000 - £42,500 + Benefits + Annual Bonus Service: Independent Consultancy specialising in marketing technology strategy, technology sourcing and implementation. Our goal is to help demystify a complex marketing technology landscape Clients include: BOSCH, OLIVER & Reckitt Pedigree: Our team has over 25 years experience designing, implementing and optimising marketing technology solutions Your Skills: Strong organizational and demonstrated good project management skills Proven track record of having the ability to make the complex simple Demonstrated in previous roles managing large scale projects / onboardings of enterprise tools Examples of having delivered trainings & provided documentation (i.e training decks) Good attention to detail and the ability to prioritize workload About us: We specialise in marketing technology strategy, sourcing, implementation and managed services. We aim to simplify the design, sourcing, selection, implementation and on-going support of marketing technology. Through our framework, services and expertise we enable global and local brands to overcome the challenges of getting value and advocacy from their marketing technology stack. We have worked on a range of global and regional marketing technology platforms for well known brands and companies. Tech Rollout Success / Project Manager Role: This is a key role in the organisation to help our clients improve stakeholder engagement and systems adoption across three different Media Trading/AdOps platforms/tools: 1. AI-powered marketing intelligence and analytics platform 2. Media Planning Tool 3. Digital Optimiser product to enable media teams (mainly the Agency) to optimise digital media campaigns across channels vs campaign objectives You will own the day-to-day operational responsibility for a global service/support hub, across these tools / platforms. You will be involved in the development of process documentation and SOPs, as well as delivering training and developing and maintaining user guides. The role forms part of the first point of contact team for all stakeholders and users of the platforms and will work closely with our client s Media Trading and wider AdOps teams, as well as global, regional and local marketing teams. It will also support their agency and media network partners. The successful candidate will become an expert in the relevant systems, able to support, troubleshoot and resolve user issues and queries, as well as conduct training, system maintenance and testing (when required). About You: + 4-6 years industry and relating marketing and systems-use / knowledge + Strong understanding of Business Process / Business Process Mapping + Experience working in Datorama (Salesforce) and JIRA + Experience in other Media Trading Systems and Audit / Compliance a benefit + Knowledge of ad ops across various channels and media (retail, healthcare, food clothing) + Additional experience in one or more MarTech Digital Asset Management (DAM); Workflow Management; or MRM platform is preferred + Knowledge of multiple sectors / global experience + Experience and knowledge of media content formats including distribution formats + Experience in the operation and optimisation of workflow and review approval platforms / solutions + High levels of awareness / understanding of wider marketing content development and content management lifecycles + Good communication and process skills + Comfortable with working with and collaborating with virtual / offshore teams + Comfortable with structured processes, SLAs and working in a performance-orientated environment, as well as defining and creating documentation to support these processes + Comfortable working within a HQ / Corporate organisation. Other Skills: + A can do focused attitude with the ability to drive tasks forward and meet demanding deadlines + A high attention to detail and management of volume data and tasks + The ability to proactively address issues and make recommendations for sustainable change consistently + Capable of picking up new technologies quickly and a proactive self-educator + Ability to deal successfully with staff at all levels within an organisation + The ability to influence and negotiate outcomes with a range of stakeholders, and manage expectations effectively + Good client facing skills Nice to haves: + Experience in systems implementation / transformation, adherence to controlled / policy-based business processes and experience in delivering process improvement and automation are advantageous. + Experience of working with international stakeholders will be beneficial. Interested? Apply here for a fast-track path to the Hiring Manager Your Experience / Background / Previous Roles May Include: Martech Subject Matter, Technology Onboarding, Technology Support, Martech Training, Marketing Systems, Martech Consulting, Martech Implementation, Martech Customer Success, Marketing Technology Platforms. Adtech, AdOps. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.