An exciting and career enriching opportunity to join Europe s largest yoga business, Hotpod Yoga, as Head of Finance. Combining your commercial aptitude with astute financial accounting, you'll play a pivotal role in supporting our mission to bring the transformative power of yoga to more people and places than ever before. Join us in making a meaningful impact on the well-being of our community where your expertise will help ensure the financial health and continued growth of our innovative immersive yoga experience. The Role at a Glance: Snr Finance Manager / Head of Finance (Fully Qualified) Brixton Office Based / Hybrid Working 2-3 Days Per Week £70,000 - £80,000 Plus Benefits Package Including Share Options, Private Healthcare, Pension and More Potential growth to Finance Director Company: Europe s largest yoga business with 400K customers & 61 studios nationwide (Franchised) Your Background: ACCA, CIMA or ACA. Financial Accounting, Strategy, Payroll, Risk Management, Team Leadership, Coaching, Multi-Site Consumer Business. Your Traits: Data Integrity & Precision, Confidence, Curiosity, Commercially-Driven, Growth Focused, Collaborative. Who we are: Hotpod Yoga is Europe s largest yoga business. Founded in 2013 by two childhood friends, Max Henderson (a strategy consultant) and Nick Higgins (a teacher) and now a certified B Corp, we want to take yoga to more people and places than ever before by doing two things: Creating a yoga experience like no other: We ve set out to design an extraordinary yoga studio and build a strong brand - in a cocooning pod, with carefully engineered sound and scents and a consistent 37 warmth: the perfect conditions to stretch out and deeply relax a diverse audience - providing intense and immersive classes for the expert and novice alike. Empowering Hotpod owners all over the world: The Hotpod Yoga experience was designed to be shared. Not just with a broad range of students but with aspiring teachers: franchise owners who could share all of the brand s infrastructure, passion and innovation, and hit the ground running with their own Hotpod business. In 2025, there are over 60 Hotpod Yoga studios, and counting. They host thousands of classes a week, each one dispelling the idea that you have to be bendy to enjoy yoga. Or yogic to love Hotpod Yoga. The role in a nutshell. Working alongside the CEO and COO, the Head of Finance will play a key leadership role within the executive management team, contributing to the strategic direction and success of the business. As the senior finance leader, this role will oversee all financial operations, from strategic planning and budgeting to reporting and governance, ensuring the company s financial health and growth. The Head of Finance will also provide strong guidance and support to the commercial function and collaborate closely with the CEO, COO, the franchise team and other key stakeholders to drive the company s success. This is a full-time hybrid role, with the expectation to work in our Brixton office 2-3 days per week as a minimum. Summary of key activities & responsibilities: Strategy: A fully participative member of the executive management team, you ll contribute to the definition and execution of business strategy and policy. Finance: Full Financial Ops responsibility across the business, including overseeing monthly financial reports, leading the preparation and submission of annual budgets and reports, identifying areas of improvement, supporting franchisees with financial tools, organising and managing accounting activities & overseeing company s payroll, plus other tasks aligned with the seniority of the role. Legal and Governance: Working closely with the CEO to ensure that appropriate Corporate Governance is in place. Risk Management: Evaluating financial risk in regards to new business opportunities, anticipating long term risks and opportunities and maintaining an accurate record of all assets to make sure they are properly safeguarded. People Strategy: Providing strategic leadership across the finance function including 1-2-1s, appraisals, active coaching and development Who is this for? We re looking for a finance professional with commercial acumen, a commitment to being an integral part of a growing SME with big ambitions, a strong work ethic and the ability to collaborate effectively with the entire team. Your skills, ability & knowledge: + Fully qualified ACCA/CIMA/ACA with a minimum 5 years PQE. + Proven experience in a senior finance role with a strong commercial finance and reporting background, ideally within a group structure & multi-site business e.g. + retail, hospitality, leisure or fitness. Franchise experience would be a bonus. + Experience of identifying areas of financial underperformance and working with business leaders to put in place remedial/turnaround strategies. + Experience working with external advisors and managing statutory accounting processes. + Software: Advanced Excel skills. Familiarity with Tableau and Xero is preferred. + Excellent communication skills with the ability to influence and collaborate with stakeholders at all levels of the business. + Strong leadership and people management skills, with the ability to motivate, coach, and develop a high-performing team. + High level of commercial acumen and a deep understanding of financial analysis and reporting. + Ability to work flexibly and meet tight deadlines, managing multiple priorities and conflicting demands. + Friendly, approachable, and confident in engaging with colleagues across all levels. + Proactive, with a hands-on approach and a genuine interest in supporting and developing others. A huge mission needs amazing people. And we invite you to join us. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 12, 2025
Full time
An exciting and career enriching opportunity to join Europe s largest yoga business, Hotpod Yoga, as Head of Finance. Combining your commercial aptitude with astute financial accounting, you'll play a pivotal role in supporting our mission to bring the transformative power of yoga to more people and places than ever before. Join us in making a meaningful impact on the well-being of our community where your expertise will help ensure the financial health and continued growth of our innovative immersive yoga experience. The Role at a Glance: Snr Finance Manager / Head of Finance (Fully Qualified) Brixton Office Based / Hybrid Working 2-3 Days Per Week £70,000 - £80,000 Plus Benefits Package Including Share Options, Private Healthcare, Pension and More Potential growth to Finance Director Company: Europe s largest yoga business with 400K customers & 61 studios nationwide (Franchised) Your Background: ACCA, CIMA or ACA. Financial Accounting, Strategy, Payroll, Risk Management, Team Leadership, Coaching, Multi-Site Consumer Business. Your Traits: Data Integrity & Precision, Confidence, Curiosity, Commercially-Driven, Growth Focused, Collaborative. Who we are: Hotpod Yoga is Europe s largest yoga business. Founded in 2013 by two childhood friends, Max Henderson (a strategy consultant) and Nick Higgins (a teacher) and now a certified B Corp, we want to take yoga to more people and places than ever before by doing two things: Creating a yoga experience like no other: We ve set out to design an extraordinary yoga studio and build a strong brand - in a cocooning pod, with carefully engineered sound and scents and a consistent 37 warmth: the perfect conditions to stretch out and deeply relax a diverse audience - providing intense and immersive classes for the expert and novice alike. Empowering Hotpod owners all over the world: The Hotpod Yoga experience was designed to be shared. Not just with a broad range of students but with aspiring teachers: franchise owners who could share all of the brand s infrastructure, passion and innovation, and hit the ground running with their own Hotpod business. In 2025, there are over 60 Hotpod Yoga studios, and counting. They host thousands of classes a week, each one dispelling the idea that you have to be bendy to enjoy yoga. Or yogic to love Hotpod Yoga. The role in a nutshell. Working alongside the CEO and COO, the Head of Finance will play a key leadership role within the executive management team, contributing to the strategic direction and success of the business. As the senior finance leader, this role will oversee all financial operations, from strategic planning and budgeting to reporting and governance, ensuring the company s financial health and growth. The Head of Finance will also provide strong guidance and support to the commercial function and collaborate closely with the CEO, COO, the franchise team and other key stakeholders to drive the company s success. This is a full-time hybrid role, with the expectation to work in our Brixton office 2-3 days per week as a minimum. Summary of key activities & responsibilities: Strategy: A fully participative member of the executive management team, you ll contribute to the definition and execution of business strategy and policy. Finance: Full Financial Ops responsibility across the business, including overseeing monthly financial reports, leading the preparation and submission of annual budgets and reports, identifying areas of improvement, supporting franchisees with financial tools, organising and managing accounting activities & overseeing company s payroll, plus other tasks aligned with the seniority of the role. Legal and Governance: Working closely with the CEO to ensure that appropriate Corporate Governance is in place. Risk Management: Evaluating financial risk in regards to new business opportunities, anticipating long term risks and opportunities and maintaining an accurate record of all assets to make sure they are properly safeguarded. People Strategy: Providing strategic leadership across the finance function including 1-2-1s, appraisals, active coaching and development Who is this for? We re looking for a finance professional with commercial acumen, a commitment to being an integral part of a growing SME with big ambitions, a strong work ethic and the ability to collaborate effectively with the entire team. Your skills, ability & knowledge: + Fully qualified ACCA/CIMA/ACA with a minimum 5 years PQE. + Proven experience in a senior finance role with a strong commercial finance and reporting background, ideally within a group structure & multi-site business e.g. + retail, hospitality, leisure or fitness. Franchise experience would be a bonus. + Experience of identifying areas of financial underperformance and working with business leaders to put in place remedial/turnaround strategies. + Experience working with external advisors and managing statutory accounting processes. + Software: Advanced Excel skills. Familiarity with Tableau and Xero is preferred. + Excellent communication skills with the ability to influence and collaborate with stakeholders at all levels of the business. + Strong leadership and people management skills, with the ability to motivate, coach, and develop a high-performing team. + High level of commercial acumen and a deep understanding of financial analysis and reporting. + Ability to work flexibly and meet tight deadlines, managing multiple priorities and conflicting demands. + Friendly, approachable, and confident in engaging with colleagues across all levels. + Proactive, with a hands-on approach and a genuine interest in supporting and developing others. A huge mission needs amazing people. And we invite you to join us. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
ROLE: Field Based HR Advisor BASE: Field Based - Regular travel between our national network of trade branches SALARY: 35,000 - 40,000 - Monday to Friday, 40 Hours Per Week BENEFITS: Company Car or Allowance, Life Assurance, Healthcare, and more! Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, and we have an exciting opportunity for a hands on, tenacious, and determined field based HR Advisor to join our busy People Team, to act as the primary contact for ER matters within our network of trade branches, and our wider sales and commercial teams. We are seeking a dedicated and proactive Field-Based HR Advisor to join our dynamic People Team, serving as the primary contact for Employee Relations (ER) issues across our trade branch network and Sales and Commercial Teams. In this hands-on role, you will provide first-line ER advice, prepare necessary documentation, and attend meetings related to investigations, disciplinary actions, grievances, and appeals, whilst coaching Line Managers to ensure efficient case management. This exciting opportunity is ideal for experienced ER specialists looking to maximise their ER expertise, and advance their career into a field based role within a thriving Plc. WHAT OUR FIELD BASED HR ADVISORS DO: Act as the primary contact for all ER related queries and activity within our Trade Branch Network and the Sales and Commercial Teams Provide pragmatic ER advice and solutions Prepare and manage all necessary documentation Attend meetings related to investigations, disciplinary actions, grievances, and appeals Support and coach Line Managers regarding People Policies, process and procedures in line with employment legislation Manage and maintain a case management system Work with Line Managers to manage short and long term absence management Manage Occupational Health referrals Provide field based, multi-site ER support Stay up to date with Employment Law and the latest People trends and developments Plan efficiently, remaining agile and responsive to change Work closely with, and support the wider People Team WHAT WE NEED FROM OUR FIELD BASED HR ADVISORS: Proven ER expertise with solid, up to date knowledge of Employment Legislation Previous operational support experience, delivering outstanding ER support to internal customers Previous field based, multi-site People Advisor / HR Advisor / ER Advisor experience Confidence and resilience Capable of managing a high volume workload, inclusive of administration, tracking and closing actions The ability to work well independently and as part of a team, to engage and deliver against plans and targets Experience with working with a diverse workforce A hands on' approach, and the ability and drive to deliver results at pace Proactive, organised and able to work flexibly A high degree of accuracy Ability to manage a busy workload with numerous concurrent workstreams Self-motivated, with the ability to work under own initiative Excellent time management skills, with the ability to work to strict deadlines, whilst remaining agile and responsive to change WHAT WE OFFER: You will be rewarded with a very competitive basic salary c 35,000 - 40,000 Company Car or Allowance 33 days holiday (including statutory holidays) Healthcare Cash plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
Feb 12, 2025
Full time
ROLE: Field Based HR Advisor BASE: Field Based - Regular travel between our national network of trade branches SALARY: 35,000 - 40,000 - Monday to Friday, 40 Hours Per Week BENEFITS: Company Car or Allowance, Life Assurance, Healthcare, and more! Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, and we have an exciting opportunity for a hands on, tenacious, and determined field based HR Advisor to join our busy People Team, to act as the primary contact for ER matters within our network of trade branches, and our wider sales and commercial teams. We are seeking a dedicated and proactive Field-Based HR Advisor to join our dynamic People Team, serving as the primary contact for Employee Relations (ER) issues across our trade branch network and Sales and Commercial Teams. In this hands-on role, you will provide first-line ER advice, prepare necessary documentation, and attend meetings related to investigations, disciplinary actions, grievances, and appeals, whilst coaching Line Managers to ensure efficient case management. This exciting opportunity is ideal for experienced ER specialists looking to maximise their ER expertise, and advance their career into a field based role within a thriving Plc. WHAT OUR FIELD BASED HR ADVISORS DO: Act as the primary contact for all ER related queries and activity within our Trade Branch Network and the Sales and Commercial Teams Provide pragmatic ER advice and solutions Prepare and manage all necessary documentation Attend meetings related to investigations, disciplinary actions, grievances, and appeals Support and coach Line Managers regarding People Policies, process and procedures in line with employment legislation Manage and maintain a case management system Work with Line Managers to manage short and long term absence management Manage Occupational Health referrals Provide field based, multi-site ER support Stay up to date with Employment Law and the latest People trends and developments Plan efficiently, remaining agile and responsive to change Work closely with, and support the wider People Team WHAT WE NEED FROM OUR FIELD BASED HR ADVISORS: Proven ER expertise with solid, up to date knowledge of Employment Legislation Previous operational support experience, delivering outstanding ER support to internal customers Previous field based, multi-site People Advisor / HR Advisor / ER Advisor experience Confidence and resilience Capable of managing a high volume workload, inclusive of administration, tracking and closing actions The ability to work well independently and as part of a team, to engage and deliver against plans and targets Experience with working with a diverse workforce A hands on' approach, and the ability and drive to deliver results at pace Proactive, organised and able to work flexibly A high degree of accuracy Ability to manage a busy workload with numerous concurrent workstreams Self-motivated, with the ability to work under own initiative Excellent time management skills, with the ability to work to strict deadlines, whilst remaining agile and responsive to change WHAT WE OFFER: You will be rewarded with a very competitive basic salary c 35,000 - 40,000 Company Car or Allowance 33 days holiday (including statutory holidays) Healthcare Cash plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
Customer Care Advisor Job- Hammersmith - Online Retail - Permanent - £24,000 Your new company A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella. This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start in late February/March time. Your new role Your new role will be to working in a small but friendly customer service team, supporting the Head of Customer Care to deal with product orders, queries and complaints, ensuring to give best in class service is given at every opportunity. The business works on phone and email channels, so you will using CRM and Freshdesk systems, dealing with product orders, logistical issues and working to KPIs and SLAs. What you'll need to succeed In order to be considered, you will have experience in customer care/service either within a call centre, retail environment and be a recent graduate. You will have excellent written and verbal communication skills and ideally a passion for the creative and for design. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour. What you'll get in return In return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm or 9.30pm to 6pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Feb 12, 2025
Full time
Customer Care Advisor Job- Hammersmith - Online Retail - Permanent - £24,000 Your new company A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella. This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start in late February/March time. Your new role Your new role will be to working in a small but friendly customer service team, supporting the Head of Customer Care to deal with product orders, queries and complaints, ensuring to give best in class service is given at every opportunity. The business works on phone and email channels, so you will using CRM and Freshdesk systems, dealing with product orders, logistical issues and working to KPIs and SLAs. What you'll need to succeed In order to be considered, you will have experience in customer care/service either within a call centre, retail environment and be a recent graduate. You will have excellent written and verbal communication skills and ideally a passion for the creative and for design. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour. What you'll get in return In return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm or 9.30pm to 6pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Calling all Customer Service professionals Your new company Hays is working with a well-known luxury brand, looking to grow their customer service team. Join this dynamic and forward-thinking organisation that values customer satisfaction and employee growth. Your new role As a Customer Service Advisor, you will be the first point of contact for customers, providing them with outstanding service and support. Your responsibilities will include handling enquiries, resolving issues, and ensuring customer satisfaction, through emails, calls and live chats. You will work both from home and in the office, offering flexibility and a balanced work-life experience. What you'll need to succeed Excellent communication skills Strong problem-solving abilities Ability to work independently and as part of a team Previous office-based customer service experience is preferred Previous experience with financial services / Banking desirable but not essential Proficiency in using computer systems and software What you'll get in return £12.00 PAYE Flexible working arrangements with 2 days WFH and 3 days in the office Opportunity to work in a supportive and collaborative environment Initial 6-month contract with potential for extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Seasonal
Calling all Customer Service professionals Your new company Hays is working with a well-known luxury brand, looking to grow their customer service team. Join this dynamic and forward-thinking organisation that values customer satisfaction and employee growth. Your new role As a Customer Service Advisor, you will be the first point of contact for customers, providing them with outstanding service and support. Your responsibilities will include handling enquiries, resolving issues, and ensuring customer satisfaction, through emails, calls and live chats. You will work both from home and in the office, offering flexibility and a balanced work-life experience. What you'll need to succeed Excellent communication skills Strong problem-solving abilities Ability to work independently and as part of a team Previous office-based customer service experience is preferred Previous experience with financial services / Banking desirable but not essential Proficiency in using computer systems and software What you'll get in return £12.00 PAYE Flexible working arrangements with 2 days WFH and 3 days in the office Opportunity to work in a supportive and collaborative environment Initial 6-month contract with potential for extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Temporary Customer Service Advisor Your new company My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts ther customers first.Build your career with a leading property services company, where they recognise that diversity of thought and talented people are key to their success. Your new role Joining their team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You will excel in dealing with residents as part of their back-office, using a range of communication methods, including telephony and email.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil customers' confidence. What you'll need to succeed Social Housing and Repair and Maintenance background.Proven experience of scheduling/planning disrepairs, videos, or Complex works.Competent in communicating with direct operatives, subcontractors, and residents.Basic building maintenance knowledge, e.g. duration is required to undertake a variety of maintenance tasks.Planning knowledge of what works can be sequenced or can be undertaken concurrently.The ability to prioritise work and ensure works-in-progress jobs are within target and appointed where practicable.Good level of written EnglishGood computer skillsGood project management skillsGood communication skills, e.g. ability to communicate with different stakeholders at different levelsPassionate about service delivery and customer satisfaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Seasonal
Temporary Customer Service Advisor Your new company My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts ther customers first.Build your career with a leading property services company, where they recognise that diversity of thought and talented people are key to their success. Your new role Joining their team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You will excel in dealing with residents as part of their back-office, using a range of communication methods, including telephony and email.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil customers' confidence. What you'll need to succeed Social Housing and Repair and Maintenance background.Proven experience of scheduling/planning disrepairs, videos, or Complex works.Competent in communicating with direct operatives, subcontractors, and residents.Basic building maintenance knowledge, e.g. duration is required to undertake a variety of maintenance tasks.Planning knowledge of what works can be sequenced or can be undertaken concurrently.The ability to prioritise work and ensure works-in-progress jobs are within target and appointed where practicable.Good level of written EnglishGood computer skillsGood project management skillsGood communication skills, e.g. ability to communicate with different stakeholders at different levelsPassionate about service delivery and customer satisfaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer Service Advisor Basildon Your new company My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliancy services and planned maintenance work. Your new role Responsible for responding to resident repair requests by call and email, diagnosing the repair and using MSi technology to allocate appointments to the in-house and/or subcontracted workforce. Ensure both the customer and the client receive an excellent standard of customer service. Key Responsibilities:• Take ownership for responding to inbound communications (calls and emails).• Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer's needs.• Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).• Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience• Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of their gas or electricity meter, re-setting a blown fuse, etc).• Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer's preferences and operational constraints (i.e. make a promise to the customer that you are confident we can meet).• Ensure that the MSi system is updated in a timely manner so that the client and the Operations team are in receipt of the most up-to-date information• Where a resident wants to re-book an appointment, it may be necessary to liaise with the Planners and Service Controllers to communicate short-notice changes• Capture detailed notes on the system to support operatives in completing a first time fix on site.• Provide clear and concise explanations to customers, explaining what will happen next, and what they can expect from the process and MSPS operative• Actively embrace and support a culture of accountability and service excellence• Assist service operatives and or subcontractors to deliver effective utilisation and in understanding their responsibilities in managing their day-to-day performance.• Escalate existing repair jobs to Planners or alert the Team Leader to issues requiring intervention.• Develop and maintain effective working relationships with operatives, clients, customers (internal and external) and suppliers.• Take reasonability for your own and your team's performance, ensuring Key Performance Indicators (KPIs) are achieved and where required improvements in performance are pursued. What you'll need to succeed • You will have previous administrative experience within the repairs and maintenance sector, or a trade-based background with evidence of delivering excellent customer service and maintaining high-quality relationships.• You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders. You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.• You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.• Awareness of the Health and Safety Standards set by the company in accordance with other regulatory bodies will be of paramount importance to you. What you'll get in return Profit Share Discretionary Annual Bonus Scheme26 Days Holiday & Bank HolsEnhanced Pension PlanHealthcare Cash Plan (24hr GP, dental, optical, physio and more)Life Assurance & Accident CoverShare SaveEnhanced Maternity & Paternity PayWork Perks Discounts & VouchersBuy & Sell HolidayCycle to WorkVolunteering (2 days paid)Learning & Development OpportunitiesExtensive Wellbeing Support, including EAPLoyalty & Values AwardsFunded Professional Subscription What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Full time
Customer Service Advisor Basildon Your new company My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliancy services and planned maintenance work. Your new role Responsible for responding to resident repair requests by call and email, diagnosing the repair and using MSi technology to allocate appointments to the in-house and/or subcontracted workforce. Ensure both the customer and the client receive an excellent standard of customer service. Key Responsibilities:• Take ownership for responding to inbound communications (calls and emails).• Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer's needs.• Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).• Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience• Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of their gas or electricity meter, re-setting a blown fuse, etc).• Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer's preferences and operational constraints (i.e. make a promise to the customer that you are confident we can meet).• Ensure that the MSi system is updated in a timely manner so that the client and the Operations team are in receipt of the most up-to-date information• Where a resident wants to re-book an appointment, it may be necessary to liaise with the Planners and Service Controllers to communicate short-notice changes• Capture detailed notes on the system to support operatives in completing a first time fix on site.• Provide clear and concise explanations to customers, explaining what will happen next, and what they can expect from the process and MSPS operative• Actively embrace and support a culture of accountability and service excellence• Assist service operatives and or subcontractors to deliver effective utilisation and in understanding their responsibilities in managing their day-to-day performance.• Escalate existing repair jobs to Planners or alert the Team Leader to issues requiring intervention.• Develop and maintain effective working relationships with operatives, clients, customers (internal and external) and suppliers.• Take reasonability for your own and your team's performance, ensuring Key Performance Indicators (KPIs) are achieved and where required improvements in performance are pursued. What you'll need to succeed • You will have previous administrative experience within the repairs and maintenance sector, or a trade-based background with evidence of delivering excellent customer service and maintaining high-quality relationships.• You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders. You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.• You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.• Awareness of the Health and Safety Standards set by the company in accordance with other regulatory bodies will be of paramount importance to you. What you'll get in return Profit Share Discretionary Annual Bonus Scheme26 Days Holiday & Bank HolsEnhanced Pension PlanHealthcare Cash Plan (24hr GP, dental, optical, physio and more)Life Assurance & Accident CoverShare SaveEnhanced Maternity & Paternity PayWork Perks Discounts & VouchersBuy & Sell HolidayCycle to WorkVolunteering (2 days paid)Learning & Development OpportunitiesExtensive Wellbeing Support, including EAPLoyalty & Values AwardsFunded Professional Subscription What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Part-Time Temporary Business Advisor (Maternity Cover) Bury St Edmunds £competitive 100% office based Your new company My client is a worthwhile and busy organisation based within the care sector. Your new role A temporary part-time Business Support Advisor job (22.5 hours per week) covering maternity leave through until February 2025. This is a great opportunity which requires you to manage your own workload and work as part of a streamlined team. Duties include but not limited to: Day-to-day office administration and ad hoc support when needed Post, ordering stationery Answering incoming calls and transferring where necessary Typing letters and reports Managing electronic filing systems Monitoring petty cash and invoices Meeting and greeting clients when they return to the site Coordinating and providing support for on-site meetings What you'll need to succeed To succeed in this job, you will need broad-ranging and strong administration skills; the ability to manage your own workloads; the ability to work in a process-led environment and be comfortable learning new processes and systems quickly. This will suit a confident person who is proactive, self-sufficient and can manage changing priorities. You will need strong IT and customer service skills and a CURRENT DBS. What you'll get in return Immediate start On-site parking 22.5 hours per week with flexibility on 2/3 days within their core hours of 8.30-4.30 Competitive hourly - 100% office-based What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Seasonal
Part-Time Temporary Business Advisor (Maternity Cover) Bury St Edmunds £competitive 100% office based Your new company My client is a worthwhile and busy organisation based within the care sector. Your new role A temporary part-time Business Support Advisor job (22.5 hours per week) covering maternity leave through until February 2025. This is a great opportunity which requires you to manage your own workload and work as part of a streamlined team. Duties include but not limited to: Day-to-day office administration and ad hoc support when needed Post, ordering stationery Answering incoming calls and transferring where necessary Typing letters and reports Managing electronic filing systems Monitoring petty cash and invoices Meeting and greeting clients when they return to the site Coordinating and providing support for on-site meetings What you'll need to succeed To succeed in this job, you will need broad-ranging and strong administration skills; the ability to manage your own workloads; the ability to work in a process-led environment and be comfortable learning new processes and systems quickly. This will suit a confident person who is proactive, self-sufficient and can manage changing priorities. You will need strong IT and customer service skills and a CURRENT DBS. What you'll get in return Immediate start On-site parking 22.5 hours per week with flexibility on 2/3 days within their core hours of 8.30-4.30 Competitive hourly - 100% office-based What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Strong customer service skills, Good telephone etiquette, Organisational skills Your new role My client is seeking a dedicated and customer-focused call Handler to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer enquiries, and resolving issues efficiently and professionally. Answering and managing a high volume of inbound and outbound calls.Providing accurate information and assistance to customers.Resolving customer queries and complaints in a timely manner.Updating customer records and maintaining detailed call logs.Collaborating with team members to ensure customer satisfaction.Adhering to company policies and procedures. What you'll need to succeed • Experience in Customer Service/Contact Centre• Excellent IT skills • Ability to influence and negotiate at all levels with internal and external customers • Ability to work under pressure and meet deadlines whilst managing conflict demands and interruptions • Advisory, guiding and persuasive skills to deal with difficult situations and customers What you'll get in return Flexible working once trained A supporting and friendly work environment Parking onsite What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Seasonal
Strong customer service skills, Good telephone etiquette, Organisational skills Your new role My client is seeking a dedicated and customer-focused call Handler to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer enquiries, and resolving issues efficiently and professionally. Answering and managing a high volume of inbound and outbound calls.Providing accurate information and assistance to customers.Resolving customer queries and complaints in a timely manner.Updating customer records and maintaining detailed call logs.Collaborating with team members to ensure customer satisfaction.Adhering to company policies and procedures. What you'll need to succeed • Experience in Customer Service/Contact Centre• Excellent IT skills • Ability to influence and negotiate at all levels with internal and external customers • Ability to work under pressure and meet deadlines whilst managing conflict demands and interruptions • Advisory, guiding and persuasive skills to deal with difficult situations and customers What you'll get in return Flexible working once trained A supporting and friendly work environment Parking onsite What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Motor Trade Service Advisor required for Main Car Dealership in Hampstead Monday - Friday 8am-6pm with 1 in 3 Saturday mornings 9am-1pm Salary, depending on experience, up to 28,000 plus uncapped bonuses (based on upsell) Benefits to include dental care, health care, life insurance, pension scheme, tax-efficient car scheme We're looking for an experienced Automotive Service Advisor / Aftersales Advisor, experienced with greeting customers and booking in vehicles for service/ repair/ MOT, upselling additional services and products, working to high CSi standards, working closely alongside the Technicians and Parts department as well as Sales and other departments. Requirements: Full UK driving licence; Current or recent experience within a Motor Retailer / Dealership in a Service Advisor or similar role; Smart, well-presented appearance; Excellent communication and customer-service skills. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST528 Automotive - Motor Trade - Dealership - Showroom - Sales - Car Sales - New & Used - Sales Executive - Sales Advisor - Sales Consultant - North London - Barnet - Borehamwood - Cheshunt - Colindale - Edgware - Enfield - Finsbury Park - Hampstead Heath - Hatfield - Hornsey - Potters Bar - Tottenham - Welwyn Garden City - Wood Green Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Feb 12, 2025
Full time
Motor Trade Service Advisor required for Main Car Dealership in Hampstead Monday - Friday 8am-6pm with 1 in 3 Saturday mornings 9am-1pm Salary, depending on experience, up to 28,000 plus uncapped bonuses (based on upsell) Benefits to include dental care, health care, life insurance, pension scheme, tax-efficient car scheme We're looking for an experienced Automotive Service Advisor / Aftersales Advisor, experienced with greeting customers and booking in vehicles for service/ repair/ MOT, upselling additional services and products, working to high CSi standards, working closely alongside the Technicians and Parts department as well as Sales and other departments. Requirements: Full UK driving licence; Current or recent experience within a Motor Retailer / Dealership in a Service Advisor or similar role; Smart, well-presented appearance; Excellent communication and customer-service skills. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST528 Automotive - Motor Trade - Dealership - Showroom - Sales - Car Sales - New & Used - Sales Executive - Sales Advisor - Sales Consultant - North London - Barnet - Borehamwood - Cheshunt - Colindale - Edgware - Enfield - Finsbury Park - Hampstead Heath - Hatfield - Hornsey - Potters Bar - Tottenham - Welwyn Garden City - Wood Green Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Job Title: Service Administrator Location: Cumbernauld Remuneration: 13.85 - 14.36 per hour (Dependant on Experience) Contract Details: Temporary, 12-month contract Responsibilities: Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location. Answer phone calls, gather fault information, and plan repair jobs. Develop and schedule repair plans, ensuring efficient and timely completion of work orders. Process timesheets and purchase order numbers. Assess customer needs and gather relevant information. Create basic work orders. Provide regular updates to customers on the status of their jobs. Our client, a logistics company in the motor trade industry, is seeking a Service Administrator to join their team. They are looking for someone with warranty admin or service admin experience who can handle the varied responsibilities of this role. Key Skills and Requirements: Slightly technical attitude, ideally with knowledge of the motor trade industry. Experience as a service advisor or in warranty administration. Ability to prioritise tasks and manage multiple responsibilities. Strong telephone manner and a focus on providing excellent customer service. Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams. Familiarity with document management systems such as SharePoint and OneDrive. Experience with Movex and SAP is a plus. This temporary position offers an hourly rate between 13.85 and 14.36, with a 12-month contract starting ASAP If you are a detail-oriented individual with excellent communication and organisational skills, and if you thrive in a fast-paced, customer-focused environment, our client would love to hear from you. Join their team as a Service Administrator and contribute to their mission of providing quality customer service and driving business growth. To apply for this position, please submit your application with a tailored cover letter outlining your relevant experience and qualifications. Don't miss out on this exciting opportunity - apply now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 12, 2025
Seasonal
Job Title: Service Administrator Location: Cumbernauld Remuneration: 13.85 - 14.36 per hour (Dependant on Experience) Contract Details: Temporary, 12-month contract Responsibilities: Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location. Answer phone calls, gather fault information, and plan repair jobs. Develop and schedule repair plans, ensuring efficient and timely completion of work orders. Process timesheets and purchase order numbers. Assess customer needs and gather relevant information. Create basic work orders. Provide regular updates to customers on the status of their jobs. Our client, a logistics company in the motor trade industry, is seeking a Service Administrator to join their team. They are looking for someone with warranty admin or service admin experience who can handle the varied responsibilities of this role. Key Skills and Requirements: Slightly technical attitude, ideally with knowledge of the motor trade industry. Experience as a service advisor or in warranty administration. Ability to prioritise tasks and manage multiple responsibilities. Strong telephone manner and a focus on providing excellent customer service. Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams. Familiarity with document management systems such as SharePoint and OneDrive. Experience with Movex and SAP is a plus. This temporary position offers an hourly rate between 13.85 and 14.36, with a 12-month contract starting ASAP If you are a detail-oriented individual with excellent communication and organisational skills, and if you thrive in a fast-paced, customer-focused environment, our client would love to hear from you. Join their team as a Service Administrator and contribute to their mission of providing quality customer service and driving business growth. To apply for this position, please submit your application with a tailored cover letter outlining your relevant experience and qualifications. Don't miss out on this exciting opportunity - apply now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Advisor Vacancy St Austell Mon - Fri and Saturdays on a rota and paid at overtime As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle. Upselling of additional works, service plans and warranties. Opportunities for internal promotions are available within this company for the right applicants. Previous dealership customer service experience is essential, and you must hold a full UK driving license.
Feb 12, 2025
Full time
Service Advisor Vacancy St Austell Mon - Fri and Saturdays on a rota and paid at overtime As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle. Upselling of additional works, service plans and warranties. Opportunities for internal promotions are available within this company for the right applicants. Previous dealership customer service experience is essential, and you must hold a full UK driving license.
Service Advisor Basic Salary: £28,000 + Bonus Location: Epsom Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving Licence If you are interested in this Service Advisor position, please contact Skills and quote job number: 50122
Feb 12, 2025
Full time
Service Advisor Basic Salary: £28,000 + Bonus Location: Epsom Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving Licence If you are interested in this Service Advisor position, please contact Skills and quote job number: 50122
An exciting opportunity has arisen for a Service Administrator to join a well-established new and use car dealership. This is a part-time role (circa 25 hours per week) offering excellent benefits and a salary of £12.20 per hour. As a Service Administrator, you will be responsible for managing outbound service calls and maintaining accurate records in the internal database. What we are looking for: Previously worked as a Service Administrator, Service Receptionist, Service Advisor or in a similar role. Experience in telephone-based customer service. Skilled in IT and customer management systems. Excellent communication skills and a customer-focused approach. Apply now for this exceptional Service Administrator opportunity to contribute to a leading automotive group and further your career! Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Feb 12, 2025
Full time
An exciting opportunity has arisen for a Service Administrator to join a well-established new and use car dealership. This is a part-time role (circa 25 hours per week) offering excellent benefits and a salary of £12.20 per hour. As a Service Administrator, you will be responsible for managing outbound service calls and maintaining accurate records in the internal database. What we are looking for: Previously worked as a Service Administrator, Service Receptionist, Service Advisor or in a similar role. Experience in telephone-based customer service. Skilled in IT and customer management systems. Excellent communication skills and a customer-focused approach. Apply now for this exceptional Service Administrator opportunity to contribute to a leading automotive group and further your career! Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Service Advisor - Totton A fantastic opportunity for somebody to join a thriving independent garage in Totton - in the position of Service Advisor. An environment where everyone is a person not a number and investment and training are available. The ideal candidate will be an experienced Service Advisor with experience gained within motor service or aftersales, however we are also open to outstanding customer service focused individuals with the right appetite to learn, attitude and flexibility. With excellent customer service, communication and organisational skills, the Service Advisor will also have PC skills and telephone skills of course. Salary around 29,000 plus bonus makes 32,000+ Customer focused not bonus focused Successful business, part of a small independent group 8-6 Monday to Friday This employer has been established and successful for 20 years, serving local motorists with the greatest of care. Now under new ownership the focus is on providing a supportive, modern working environment. With a pro active Human Resources department and senior managment the future is bright for the business and employees alike. The Service Advisor will be the primary customer contact, in person on the phone and on-line. Supported by the Directors the Service Advisor will take bookings, organise parts, provide updates, update the CRM system, invoice and more! Apply today for the Service Advisor role
Feb 12, 2025
Full time
Service Advisor - Totton A fantastic opportunity for somebody to join a thriving independent garage in Totton - in the position of Service Advisor. An environment where everyone is a person not a number and investment and training are available. The ideal candidate will be an experienced Service Advisor with experience gained within motor service or aftersales, however we are also open to outstanding customer service focused individuals with the right appetite to learn, attitude and flexibility. With excellent customer service, communication and organisational skills, the Service Advisor will also have PC skills and telephone skills of course. Salary around 29,000 plus bonus makes 32,000+ Customer focused not bonus focused Successful business, part of a small independent group 8-6 Monday to Friday This employer has been established and successful for 20 years, serving local motorists with the greatest of care. Now under new ownership the focus is on providing a supportive, modern working environment. With a pro active Human Resources department and senior managment the future is bright for the business and employees alike. The Service Advisor will be the primary customer contact, in person on the phone and on-line. Supported by the Directors the Service Advisor will take bookings, organise parts, provide updates, update the CRM system, invoice and more! Apply today for the Service Advisor role
Customer Service Advisor Central Hull £24,600 Full time Your new company You will be joining a team of customer service advisors for this well-respected and innovative company in Hull providing outstanding service to their clients from order query to delivery. You will be dealing with a strong client base that includes individuals through to well-known brands. Your new role Working 37.5 hours a week, you will be the first point of contact for the customers, predominantly over email but with some phone and LiveChat queries. You will process detailed, and at times complex orders, onto the ERP system, ensuring accuracy at all times. You will build strong relationships with your client base, providing a personalised approach. You will be able to effectively prioritise your work, to ensure order SLAs are met and be able to work well with the team towards targets. What you'll need to succeed If you are passionate about delivering outstanding customer service, with a proven track record of order processing, then this could be the role for you. You must have excellent written and verbal communication skills, sound knowledge of Microsoft Office and be able to work well towards deadlines and targets. What you'll get in return 37.5 hours a week permanent contract Potential for hybrid working after probation period 26 days holiday + bank holidays EAP programme Additional benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 12, 2025
Full time
Customer Service Advisor Central Hull £24,600 Full time Your new company You will be joining a team of customer service advisors for this well-respected and innovative company in Hull providing outstanding service to their clients from order query to delivery. You will be dealing with a strong client base that includes individuals through to well-known brands. Your new role Working 37.5 hours a week, you will be the first point of contact for the customers, predominantly over email but with some phone and LiveChat queries. You will process detailed, and at times complex orders, onto the ERP system, ensuring accuracy at all times. You will build strong relationships with your client base, providing a personalised approach. You will be able to effectively prioritise your work, to ensure order SLAs are met and be able to work well with the team towards targets. What you'll need to succeed If you are passionate about delivering outstanding customer service, with a proven track record of order processing, then this could be the role for you. You must have excellent written and verbal communication skills, sound knowledge of Microsoft Office and be able to work well towards deadlines and targets. What you'll get in return 37.5 hours a week permanent contract Potential for hybrid working after probation period 26 days holiday + bank holidays EAP programme Additional benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Feb 12, 2025
Full time
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Feb 12, 2025
Full time
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Feb 12, 2025
Full time
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Feb 12, 2025
Full time
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey
Feb 12, 2025
Full time
Are you ready to take your career to new heights? Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary: £12.60 p/h, £26,208.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 01:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude What you get from us - Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey