Patient Transport Liaison Officer (PTLO) Operations - Cambridge, Cambridgeshire We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Addenbrookes Hospital, Cambridge. The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital. You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment. What benefits can you expect as the Patient Transport Liaison Officer ? £24,336 Annual Salary. Permanent, full time 37.5 hours per week and 5 days from 7 days to be agreed. Life Assurance providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Unlimited mental health consultations. Unlimited physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Paid holiday entitlement, Pension Scheme, Blue Light Card, Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements and Flu vaccination (through an internal campaign in Autumn/Winter). Other duties of the Patient Transport Liaison Officer include: On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow. Attend meetings on an ad-hoc basis. To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers. Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness. To assist operational managers with issues that arise throughout the day. Dealing with patient s enquiries and questions as and when they arise. Familiarisation with EMED policies, processes, and standard operating procedures. Support with complex lifting where required, and moving patients between wards/departments. To be considered as a Patient Transport Liaison Officer PTLO, you will need to be: Committed to patient care. Experience of working in a healthcare / hospital setting. Thorough working knowledge of Non-Emergency Patient Transport services. The ability to plan and prioritise own workload. Excellent communication skills verbal and written with the ability to explain decisions made. Ability to make decisions based on impact assessment and the ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth. Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required. Our Values Collaborative we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile We listen, learn, and adapt to improve the business, each other, and ourselves. Reliable We do what we say we will do; we take responsibility, and we behave with integrity. Empowered We are confident and committed to taking responsibility to deliver the highest quality service. About Us The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Dec 14, 2024
Full time
Patient Transport Liaison Officer (PTLO) Operations - Cambridge, Cambridgeshire We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Addenbrookes Hospital, Cambridge. The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital. You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment. What benefits can you expect as the Patient Transport Liaison Officer ? £24,336 Annual Salary. Permanent, full time 37.5 hours per week and 5 days from 7 days to be agreed. Life Assurance providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Unlimited mental health consultations. Unlimited physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Paid holiday entitlement, Pension Scheme, Blue Light Card, Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements and Flu vaccination (through an internal campaign in Autumn/Winter). Other duties of the Patient Transport Liaison Officer include: On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow. Attend meetings on an ad-hoc basis. To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers. Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness. To assist operational managers with issues that arise throughout the day. Dealing with patient s enquiries and questions as and when they arise. Familiarisation with EMED policies, processes, and standard operating procedures. Support with complex lifting where required, and moving patients between wards/departments. To be considered as a Patient Transport Liaison Officer PTLO, you will need to be: Committed to patient care. Experience of working in a healthcare / hospital setting. Thorough working knowledge of Non-Emergency Patient Transport services. The ability to plan and prioritise own workload. Excellent communication skills verbal and written with the ability to explain decisions made. Ability to make decisions based on impact assessment and the ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth. Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required. Our Values Collaborative we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile We listen, learn, and adapt to improve the business, each other, and ourselves. Reliable We do what we say we will do; we take responsibility, and we behave with integrity. Empowered We are confident and committed to taking responsibility to deliver the highest quality service. About Us The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Housing Officer/Neighbourhood officer job, Leeds, Permanent Position, Paying £33000 PA + Excellent package Your new company A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an experienced housing liaison officer to their team to look after the residents in the South East area of the city. Your new role The job opportunity offers a wide variety day to day, but duties will include the below. Liaison and Communication: Coordinate with tenants before, during, and after property installations or maintenance work. Schedule and confirm appointments with tenants for various services. Maintain open communication channels with site management, contractors, and tenants. Address tenant enquiries, concerns, and feedback promptly. What you'll need to succeed Experience of excellent, face to face customer service experienceExperience of successful and effective collaborative working, internally and with external agencies, to achieve goals.Demonstrable work with SMART objectives and proactively striving to exceed performance targets set.A good level of digital competency.Demonstrable experience of responding sensitively to a diverse client groupUnderstanding of social housing. What you'll get in return You will get a permanent role for one of the leading social housing providers in Leeds. The role is paying a salary of around £33000 per annum + package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 14, 2024
Full time
Housing Officer/Neighbourhood officer job, Leeds, Permanent Position, Paying £33000 PA + Excellent package Your new company A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an experienced housing liaison officer to their team to look after the residents in the South East area of the city. Your new role The job opportunity offers a wide variety day to day, but duties will include the below. Liaison and Communication: Coordinate with tenants before, during, and after property installations or maintenance work. Schedule and confirm appointments with tenants for various services. Maintain open communication channels with site management, contractors, and tenants. Address tenant enquiries, concerns, and feedback promptly. What you'll need to succeed Experience of excellent, face to face customer service experienceExperience of successful and effective collaborative working, internally and with external agencies, to achieve goals.Demonstrable work with SMART objectives and proactively striving to exceed performance targets set.A good level of digital competency.Demonstrable experience of responding sensitively to a diverse client groupUnderstanding of social housing. What you'll get in return You will get a permanent role for one of the leading social housing providers in Leeds. The role is paying a salary of around £33000 per annum + package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: Assistant Job Description: Airmid Staffing is seeking an Assistant to support a gentleman in the Horncastle area who has a brain injury. Ideally, candidates with experience working with adults with brain injuries or autism are preferred. The individual lives in his own home and enjoys staying engaged with his community. He loves going out for meals at local cafés and restaurants, supporting the local community, and is a passionate fan of Queen. His interests also include visiting friends and family and taking car trips around Lincolnshire. The successful candidate must be: A Male driver (required to drive the client s manual vehicle; a clean driving license is essential for insurance purposes) all costs are met by the client. Willing to accompany the client to events, supporting his social life and independence. Able to listen and be guided by the client s preferences, as he values his independence and self-direction. The right candidate will join an established team of assistants, becoming an integral part of his support package. Working Hours: Days: 09 30 Schedule: 3-4 shifts per week on a 3 days on / 3 days off rota pattern, plus holiday cover. Rotas are completed months in advance. This role offers the opportunity to make a meaningful difference in someone s life while fostering community engagement and independence. About Airmid Staffing By joining Airmid Staffing, you have become part of our mission in providing high quality care and support to customers within the comfort of their homes. We take pride in providing help and support to families who require care for their loved ones in their own homes surrounded by their families and friends. Our staff also matter to us which is why we ensure that all staff members are supported by Management Team, Care Managers, and all other colleagues. We are available 24/7 to provide any advice and guidance needed for you to settle comfortably in your new role. Please call or email if you require assistance or require any clarifications. What we offer you: Weekly pay 99.9% Payroll Accuracy Fast track registration via video link We support all candidates through the clearance cycle. Dedicated Candidate Liaison Officer Training DBS We are a Member of the Recruitment and Employment Confederation If this does not sound like you but you know someone who could be interested, then let us know and earn yourself a referral. If you are interested, please get in touch now and speak to Radka - (phone number removed). Job Types: Full Time Salary: £16.00 per hour plus holiday paid on top - as you earn it. Application question(s): DBS On Update service Basic Life Support and Moving & Handling (Practical) Be able to commit to getting compliant within the next few days. Two satisfactory professional references Experience: 1 year care experience preferably with brain injuries, challenging behaviour, Autism or Neurodiversity. Licence/Certification: Driving Licence
Dec 13, 2024
Full time
Job Title: Assistant Job Description: Airmid Staffing is seeking an Assistant to support a gentleman in the Horncastle area who has a brain injury. Ideally, candidates with experience working with adults with brain injuries or autism are preferred. The individual lives in his own home and enjoys staying engaged with his community. He loves going out for meals at local cafés and restaurants, supporting the local community, and is a passionate fan of Queen. His interests also include visiting friends and family and taking car trips around Lincolnshire. The successful candidate must be: A Male driver (required to drive the client s manual vehicle; a clean driving license is essential for insurance purposes) all costs are met by the client. Willing to accompany the client to events, supporting his social life and independence. Able to listen and be guided by the client s preferences, as he values his independence and self-direction. The right candidate will join an established team of assistants, becoming an integral part of his support package. Working Hours: Days: 09 30 Schedule: 3-4 shifts per week on a 3 days on / 3 days off rota pattern, plus holiday cover. Rotas are completed months in advance. This role offers the opportunity to make a meaningful difference in someone s life while fostering community engagement and independence. About Airmid Staffing By joining Airmid Staffing, you have become part of our mission in providing high quality care and support to customers within the comfort of their homes. We take pride in providing help and support to families who require care for their loved ones in their own homes surrounded by their families and friends. Our staff also matter to us which is why we ensure that all staff members are supported by Management Team, Care Managers, and all other colleagues. We are available 24/7 to provide any advice and guidance needed for you to settle comfortably in your new role. Please call or email if you require assistance or require any clarifications. What we offer you: Weekly pay 99.9% Payroll Accuracy Fast track registration via video link We support all candidates through the clearance cycle. Dedicated Candidate Liaison Officer Training DBS We are a Member of the Recruitment and Employment Confederation If this does not sound like you but you know someone who could be interested, then let us know and earn yourself a referral. If you are interested, please get in touch now and speak to Radka - (phone number removed). Job Types: Full Time Salary: £16.00 per hour plus holiday paid on top - as you earn it. Application question(s): DBS On Update service Basic Life Support and Moving & Handling (Practical) Be able to commit to getting compliant within the next few days. Two satisfactory professional references Experience: 1 year care experience preferably with brain injuries, challenging behaviour, Autism or Neurodiversity. Licence/Certification: Driving Licence
Are you a passionate carer looking for a new challenge? Do you have experience in providing Complex Care? Then look no further! Airmid Staffing is looking for experienced complex carers to work in the community with a young child. Only apply if you have complex care experience working with children, DBS is on the update service and can start immediately. Jobs Title: Complex Care Assistant Experience: care: 1 year (required) Must be FEMALE Location: Barnet, Greater London Salary: PAYE: £16.00/19.00 per hour Shift Pattern: a mixture of days and nights shifts (Candidate can discuss days they can work and work pattern) Skills required: BI PAP, Moving and handling, Peg Feeding, Oral suction, Personal care, Epilepsy, Saturation Monitoring. By joining Airmid Staffing, you have become part of our mission in providing high quality care and support to customers within the comfort of their homes. We take pride in providing help and support to families who require care for their loved ones in their own homes surrounded by their families and friends. Our staff also matter to us which is why we ensure that all staff members are supported by Management Team, Care Managers, and all other colleagues. We are available 24/7 to provide any advice and guidance needed for you to settle comfortably in your new role. Please call or email if you require assistance or require any clarifications. Requirements: MUST have the Right to work and live in the UK. Basic Life Support & Moving and Handlining (Practical) DBS on update service Have at least 6 months experience in personal care (nursing homes, hospitals, or Personal care at home) in the last 12 months that we can reference for Be able to commit to getting compliant within the next few days . 2 satisfactory professional references . Proof of eligibility to work in the UK What we offer you: PAYE/Umbrella welcome Weekly pay 99.9% Payroll Accuracy . Provided Uniform, ID badge and regular timesheets Fast track registration via video link Flexible hours to suit your other commitments We support all candidates through the clearance cycle. Dedicated Candidate Liaison Officer Training DBS We are a Member of the Recruitment and Employment Confederation If you are interested, please get in touch now on (phone number removed) to speak to Radka. If this doesn t sound like you but you know someone who could be interested, then let us know and earn yourself a referral bonus! Job Types: Full-time, Part-time Pay: £16.00-£19.00 per hour Schedule: Day shift Every weekend Night shift Weekend availability Work Location: In person
Dec 13, 2024
Full time
Are you a passionate carer looking for a new challenge? Do you have experience in providing Complex Care? Then look no further! Airmid Staffing is looking for experienced complex carers to work in the community with a young child. Only apply if you have complex care experience working with children, DBS is on the update service and can start immediately. Jobs Title: Complex Care Assistant Experience: care: 1 year (required) Must be FEMALE Location: Barnet, Greater London Salary: PAYE: £16.00/19.00 per hour Shift Pattern: a mixture of days and nights shifts (Candidate can discuss days they can work and work pattern) Skills required: BI PAP, Moving and handling, Peg Feeding, Oral suction, Personal care, Epilepsy, Saturation Monitoring. By joining Airmid Staffing, you have become part of our mission in providing high quality care and support to customers within the comfort of their homes. We take pride in providing help and support to families who require care for their loved ones in their own homes surrounded by their families and friends. Our staff also matter to us which is why we ensure that all staff members are supported by Management Team, Care Managers, and all other colleagues. We are available 24/7 to provide any advice and guidance needed for you to settle comfortably in your new role. Please call or email if you require assistance or require any clarifications. Requirements: MUST have the Right to work and live in the UK. Basic Life Support & Moving and Handlining (Practical) DBS on update service Have at least 6 months experience in personal care (nursing homes, hospitals, or Personal care at home) in the last 12 months that we can reference for Be able to commit to getting compliant within the next few days . 2 satisfactory professional references . Proof of eligibility to work in the UK What we offer you: PAYE/Umbrella welcome Weekly pay 99.9% Payroll Accuracy . Provided Uniform, ID badge and regular timesheets Fast track registration via video link Flexible hours to suit your other commitments We support all candidates through the clearance cycle. Dedicated Candidate Liaison Officer Training DBS We are a Member of the Recruitment and Employment Confederation If you are interested, please get in touch now on (phone number removed) to speak to Radka. If this doesn t sound like you but you know someone who could be interested, then let us know and earn yourself a referral bonus! Job Types: Full-time, Part-time Pay: £16.00-£19.00 per hour Schedule: Day shift Every weekend Night shift Weekend availability Work Location: In person
Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all. Information and Communication Technology Teacher - Her Majesty's Youth Offenders Institute (HMYOI) Feltham 38,224 to 42,959 Purpose To deliver accredited learning to Young People undertaking Information and Communication Technology (ICT) study programmes at HMYOI Feltham The role holder will be responsible for teaching a range of courses as directed, to a Good or Outstanding Ofsted rated level. You will develop young people-centred teaching, learning and assessment strategies, which contribute to increased retention, achievement, and progression of the young people we support. You will be required to follow all processes relating to qualifications and examinations, including registration and submissions to validating bodies, and liaison with the Shaw Trust HMYOI Feltham Exams Officer, moderators and external verifiers in accordance with Shaw Trust HMYOI Feltham policy. To understand and comply with Shaw Trust Safeguarding Policy and related procedures, and to take action as appropriate in relation to children and vulnerable groups, regarding matters of safety, protection and wellbeing. This is a fixed term contract for 12 months. Essential: You will have: Occupationally competent in Information and Communication Technology (ICT) Possession of a relevant teaching or training qualification (e.g. QTS, QTLS, DTTLS, PGCE) Experience of teaching on and assessing accredited undertaking Information and Communication Technology (ICT) qualifications from Entry Level to Level 3 Demonstrable experience of providing excellent customer service skills An ongoing interest in and knowledge of recent developments in Information and Communication Technology (ICT) qualifications Location: This role will be based within Her Majesty's Youth Offenders Institute (HMYOI) Feltham therefore will require you to work in a prison setting Monday to Friday. Working Hours: Monday to Thursday: 8:00am to 4:45pm (Including a 45-minute lunch break) Friday: 8:00am - 13:30pm Employee Benefits As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits: 40 days annual leave offer 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Our Strategy To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: (url removed) Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In our most recent colleague survey 86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion". In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and/or would like further information about the role, please contact: (url removed) Shaw Trust reserve the right to close this vacancy early if sufficient applications are received. ShawIND1
Dec 13, 2024
Full time
Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all. Information and Communication Technology Teacher - Her Majesty's Youth Offenders Institute (HMYOI) Feltham 38,224 to 42,959 Purpose To deliver accredited learning to Young People undertaking Information and Communication Technology (ICT) study programmes at HMYOI Feltham The role holder will be responsible for teaching a range of courses as directed, to a Good or Outstanding Ofsted rated level. You will develop young people-centred teaching, learning and assessment strategies, which contribute to increased retention, achievement, and progression of the young people we support. You will be required to follow all processes relating to qualifications and examinations, including registration and submissions to validating bodies, and liaison with the Shaw Trust HMYOI Feltham Exams Officer, moderators and external verifiers in accordance with Shaw Trust HMYOI Feltham policy. To understand and comply with Shaw Trust Safeguarding Policy and related procedures, and to take action as appropriate in relation to children and vulnerable groups, regarding matters of safety, protection and wellbeing. This is a fixed term contract for 12 months. Essential: You will have: Occupationally competent in Information and Communication Technology (ICT) Possession of a relevant teaching or training qualification (e.g. QTS, QTLS, DTTLS, PGCE) Experience of teaching on and assessing accredited undertaking Information and Communication Technology (ICT) qualifications from Entry Level to Level 3 Demonstrable experience of providing excellent customer service skills An ongoing interest in and knowledge of recent developments in Information and Communication Technology (ICT) qualifications Location: This role will be based within Her Majesty's Youth Offenders Institute (HMYOI) Feltham therefore will require you to work in a prison setting Monday to Friday. Working Hours: Monday to Thursday: 8:00am to 4:45pm (Including a 45-minute lunch break) Friday: 8:00am - 13:30pm Employee Benefits As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits: 40 days annual leave offer 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Our Strategy To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: (url removed) Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In our most recent colleague survey 86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion". In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and/or would like further information about the role, please contact: (url removed) Shaw Trust reserve the right to close this vacancy early if sufficient applications are received. ShawIND1
Red Sky Personnel is looking for a dedicated and experienced Airport Operations Manager to join our team at London Oxford Airport. The ideal candidate will ensure the safe, efficient, and compliant day-to-day operation of the airport. Main Purpose of the Job: Reporting to the Operations Director (OD), the Airport Operations Manager (AOM) is responsible for the safe and compliant day-to-day operation of the airport. This includes ensuring that various airside departments function cohesively and adhere to applicable regulations, directives, policies, and procedures. The AOM will manage and facilitate a wide range of activities to ensure the safe and efficient operation for tenants and customers of London Oxford Airport. Operational Responsibilities: Deputise for the Operations Director during any period of absence. Ensure that the conditions of the Aerodrome Certificate and all regulatory requirements are adhered to at all times. Act as the main interface with all other airport departments to ensure smooth, safe, and efficient running of the airport. Maintain the Aerodrome Manual to ensure compliance with CAA Publications CS-ADR.DSN and AMC/GM for ADR. Ensure that Aerodrome Manual, airport procedures, practices, and activities comply with relevant aerodrome certification requirements, CAA publications, and ICAO policy documentation. Develop, implement, and maintain Low Visibility Procedures (LVPs) in conjunction with the Head of Air Traffic Services, Fire Service Manager, and Ground Handling Manager, and deliver staff training for LVPs. Line manage the Ground Handling Manager, Terminal Manager, Maintenance Manager, and Airside Operations Officers. Ensure a high level of customer service is maintained for all customers and tenants. Communicate effectively internally and externally on all matters relating to airport operation and safety issues. Maintain the current airport entry within the UK AIP and promulgate changes through AIS using various media (i.e., NOTAM, AIP, ATIS) on the operational status of the airfield (runway, taxiways, stands) and navigational aids. Ensure the safe throughput of aircraft movements through liaison with Air Traffic Control, Rescue and Fire Fighting Service, Ground Handling Department, and Customer Operations Department, especially during adverse weather conditions, aerodrome or operational incidents, navigational aid failure, or other disruptions. Represent the airport in all aspects of airport operations, ensuring operational efficiency and safety in accordance with applicable policies and procedures. Ensure all airport services and equipment are serviceable and all daily pre-operational inspections are carried out timely with associated daily reports and briefs issued. Review, update, and deliver the Winter Operations Plan, ensuring all staff involved remain current and competent. Respond to all airfield and terminal emergencies, acting as the liaison with all responding agencies and minimising impacts to airport operations. Ensure that airfield inspections are completed per CAA regulations and the Aerodrome Manual, and that faults and defects are rectified. Advise the Operations Director on all operational matters, future requirements, and proposed developments. In conjunction with the Compliance Manager, administer airport safeguarding processes, including assessing cranes and administering crane and drone permits. Support the Compliance Manager in dealing with non-compliances effectively. Support the Safety and Security Manager in dealing with safety issues effectively and in monitoring airside safety and investigating accidents, incidents, or near misses. Chair and manage the Local Runway Safety Team. Deliver relevant elements of the airport safety management system action plan related to the airfield and its operations. Ensure a compliant Airfield Ground Lighting system through direct interface with the main AGL contractor. Maintain a compliant Aerodrome Survey in accordance with CAP1732. Arrange for the measurement of runway surface friction in accordance with CAP 683 and the Aerodrome Manual. Undertake additional tasks and/or duties as required by the Managing Director or Operations Director within the limits of your knowledge and competence. Level of Responsibility: Managerial Hours: 40 hours per week - Predominantly office-based hours, with occasional unsociable hours required to meet business demands.
Dec 13, 2024
Full time
Red Sky Personnel is looking for a dedicated and experienced Airport Operations Manager to join our team at London Oxford Airport. The ideal candidate will ensure the safe, efficient, and compliant day-to-day operation of the airport. Main Purpose of the Job: Reporting to the Operations Director (OD), the Airport Operations Manager (AOM) is responsible for the safe and compliant day-to-day operation of the airport. This includes ensuring that various airside departments function cohesively and adhere to applicable regulations, directives, policies, and procedures. The AOM will manage and facilitate a wide range of activities to ensure the safe and efficient operation for tenants and customers of London Oxford Airport. Operational Responsibilities: Deputise for the Operations Director during any period of absence. Ensure that the conditions of the Aerodrome Certificate and all regulatory requirements are adhered to at all times. Act as the main interface with all other airport departments to ensure smooth, safe, and efficient running of the airport. Maintain the Aerodrome Manual to ensure compliance with CAA Publications CS-ADR.DSN and AMC/GM for ADR. Ensure that Aerodrome Manual, airport procedures, practices, and activities comply with relevant aerodrome certification requirements, CAA publications, and ICAO policy documentation. Develop, implement, and maintain Low Visibility Procedures (LVPs) in conjunction with the Head of Air Traffic Services, Fire Service Manager, and Ground Handling Manager, and deliver staff training for LVPs. Line manage the Ground Handling Manager, Terminal Manager, Maintenance Manager, and Airside Operations Officers. Ensure a high level of customer service is maintained for all customers and tenants. Communicate effectively internally and externally on all matters relating to airport operation and safety issues. Maintain the current airport entry within the UK AIP and promulgate changes through AIS using various media (i.e., NOTAM, AIP, ATIS) on the operational status of the airfield (runway, taxiways, stands) and navigational aids. Ensure the safe throughput of aircraft movements through liaison with Air Traffic Control, Rescue and Fire Fighting Service, Ground Handling Department, and Customer Operations Department, especially during adverse weather conditions, aerodrome or operational incidents, navigational aid failure, or other disruptions. Represent the airport in all aspects of airport operations, ensuring operational efficiency and safety in accordance with applicable policies and procedures. Ensure all airport services and equipment are serviceable and all daily pre-operational inspections are carried out timely with associated daily reports and briefs issued. Review, update, and deliver the Winter Operations Plan, ensuring all staff involved remain current and competent. Respond to all airfield and terminal emergencies, acting as the liaison with all responding agencies and minimising impacts to airport operations. Ensure that airfield inspections are completed per CAA regulations and the Aerodrome Manual, and that faults and defects are rectified. Advise the Operations Director on all operational matters, future requirements, and proposed developments. In conjunction with the Compliance Manager, administer airport safeguarding processes, including assessing cranes and administering crane and drone permits. Support the Compliance Manager in dealing with non-compliances effectively. Support the Safety and Security Manager in dealing with safety issues effectively and in monitoring airside safety and investigating accidents, incidents, or near misses. Chair and manage the Local Runway Safety Team. Deliver relevant elements of the airport safety management system action plan related to the airfield and its operations. Ensure a compliant Airfield Ground Lighting system through direct interface with the main AGL contractor. Maintain a compliant Aerodrome Survey in accordance with CAP1732. Arrange for the measurement of runway surface friction in accordance with CAP 683 and the Aerodrome Manual. Undertake additional tasks and/or duties as required by the Managing Director or Operations Director within the limits of your knowledge and competence. Level of Responsibility: Managerial Hours: 40 hours per week - Predominantly office-based hours, with occasional unsociable hours required to meet business demands.
Senior Electrical Officer - Sheffield - Perm - £37,035 - £40,476 - 18th edition required Your new company Sheffield City Councilare looking for a senior electrical officer to join their team on a permanentbasis. You will be working in an "off the tools" capacity with ahybrid role between working from home, in the office and out on site when completinginspections. This is a greatopportunity for an experienced tradesperson looking to take a step away fromthe tools and into an office based role or for someone with experience inelectrical inspections and compliance checking. Additional bonus for anyonewith experience in contractor liaison/supervision. 37 hours per week,Monday to Friday. This client will offera mileage allowance of 45p per mile but you must have your own vehicle. Salary starting at£37,035 and rising in increments to £40,476 Your new role Main duties include: - On-site qualityassurance, defect inspection and handover procedures (smoke alarms, remedials,electrical testing, electrical upgrades etc.). - To deliver acontract administration service of the operational delivery of electricalservicing work (communal areas such as emergency lighting, CCTV, electric doorsetc.) - Issue SiteInstructions, variations and offer competent, sound technical advice - To participate as amember of a multi-disciplinary team responsible for delivering (but not limitedto) contract administration service, operational delivery of onsite heatingimprovement works and an area based tenant and contractor liaison function -Rewiring inproperties and electrical repair work. -You will have tocheck the work while is it in process and also after is it done to make surethat it is done right and the customer is happy. -You will be leasingwith Contractors and customers to make sure they all know what is going on andeveryone is happy. -The role is going tobe 80% out on site at different properties all around Sheffield and then theother time would be working from home or in the office if you have a meeting. -There is Flexiblehours so you can work any time between 7am - 7pm as long as you do your 37hours a week. -You will be expectedto know how to use a tablet as that's how you will see all of your bookings andalso how you would tick off what you have done. What you'll need to succeed Must have relevantelectrical qualifications (18 th edition essential but other supporting qualifications are a bonus) Social housingexperience preferred but not essential Ideally will haveexperience in a senior level role of some sort but isn't essential (teamleader, advisory etc.) Experience incontract/contractor supervision preferred Own vehicle andinsurance for business use essential Knowledge aboutlegionella (but not essential) What you'll get in return Full-time, permanentemployment Mileage allowance Public sector pensionscheme 34 days annual leaveper year (this number includes bank holidays) Great opportunity forcareer progression & a "job for life" All work based inSheffield so no lengthy travel times Hybrid working soability to work from home as and when required The closing date forthis role is on the 12th of January and the interviews will take place on the 27thof January. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 13, 2024
Full time
Senior Electrical Officer - Sheffield - Perm - £37,035 - £40,476 - 18th edition required Your new company Sheffield City Councilare looking for a senior electrical officer to join their team on a permanentbasis. You will be working in an "off the tools" capacity with ahybrid role between working from home, in the office and out on site when completinginspections. This is a greatopportunity for an experienced tradesperson looking to take a step away fromthe tools and into an office based role or for someone with experience inelectrical inspections and compliance checking. Additional bonus for anyonewith experience in contractor liaison/supervision. 37 hours per week,Monday to Friday. This client will offera mileage allowance of 45p per mile but you must have your own vehicle. Salary starting at£37,035 and rising in increments to £40,476 Your new role Main duties include: - On-site qualityassurance, defect inspection and handover procedures (smoke alarms, remedials,electrical testing, electrical upgrades etc.). - To deliver acontract administration service of the operational delivery of electricalservicing work (communal areas such as emergency lighting, CCTV, electric doorsetc.) - Issue SiteInstructions, variations and offer competent, sound technical advice - To participate as amember of a multi-disciplinary team responsible for delivering (but not limitedto) contract administration service, operational delivery of onsite heatingimprovement works and an area based tenant and contractor liaison function -Rewiring inproperties and electrical repair work. -You will have tocheck the work while is it in process and also after is it done to make surethat it is done right and the customer is happy. -You will be leasingwith Contractors and customers to make sure they all know what is going on andeveryone is happy. -The role is going tobe 80% out on site at different properties all around Sheffield and then theother time would be working from home or in the office if you have a meeting. -There is Flexiblehours so you can work any time between 7am - 7pm as long as you do your 37hours a week. -You will be expectedto know how to use a tablet as that's how you will see all of your bookings andalso how you would tick off what you have done. What you'll need to succeed Must have relevantelectrical qualifications (18 th edition essential but other supporting qualifications are a bonus) Social housingexperience preferred but not essential Ideally will haveexperience in a senior level role of some sort but isn't essential (teamleader, advisory etc.) Experience incontract/contractor supervision preferred Own vehicle andinsurance for business use essential Knowledge aboutlegionella (but not essential) What you'll get in return Full-time, permanentemployment Mileage allowance Public sector pensionscheme 34 days annual leaveper year (this number includes bank holidays) Great opportunity forcareer progression & a "job for life" All work based inSheffield so no lengthy travel times Hybrid working soability to work from home as and when required The closing date forthis role is on the 12th of January and the interviews will take place on the 27thof January. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. This is a hybrid role which will involve working from site as well as the office and at home. Office locations will be Redhill and Hampton Court. The majority of the time you will be managing your own workload, You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone. A full clean driving licence is essential for this role due to the locations of the sites. Key Responsibilities: Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications. Contribute to Team and Project meetings Help to deliver onsite customer training Support and attend customer drop-in sessions and community events with the Delivery Team and client Preparation and dissemination of daily, monthly and weekly reports Undertake training as and when required Placed on an Out Of Hours rota as a contact for emergencies. Requirements: Strong Customer Liaison skills Be highly organised and able to prioritise own workload Ability to build rapport over the phone and in person Excellent communication skills IT skills particularly MS Word and Excel STEM Ambassador a bonus but not a requirement. Full driving licence If interested, please do apply with you up to date CV and we will be in touch if successful. Mario By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Dec 13, 2024
Contractor
Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. This is a hybrid role which will involve working from site as well as the office and at home. Office locations will be Redhill and Hampton Court. The majority of the time you will be managing your own workload, You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone. A full clean driving licence is essential for this role due to the locations of the sites. Key Responsibilities: Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications. Contribute to Team and Project meetings Help to deliver onsite customer training Support and attend customer drop-in sessions and community events with the Delivery Team and client Preparation and dissemination of daily, monthly and weekly reports Undertake training as and when required Placed on an Out Of Hours rota as a contact for emergencies. Requirements: Strong Customer Liaison skills Be highly organised and able to prioritise own workload Ability to build rapport over the phone and in person Excellent communication skills IT skills particularly MS Word and Excel STEM Ambassador a bonus but not a requirement. Full driving licence If interested, please do apply with you up to date CV and we will be in touch if successful. Mario By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Title: EA to Head of Compliance, Europe and EA to Chief Risk Officer, Global Risk Management, Europe - Temp Requisition ID: 212445 Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Contributes to the overall success of the European Compliance Department and the European Chief Risk Officer's office, both based in London, UK, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Key Responsibilities: Provide secretarial/EA support to the Chief Risk Officer (CRO), Europe, including extensive diary management, travel bookings, expenses, managing of calendars, arranging meetings, conference calls, video conferences, booking of conferences and seminars, joining CRO meetings as required. Provide secretarial/EA support to the Head of Compliance (HoC), Europe including extensive diary management, travel bookings, expenses, managing of calendars and emails, arranging meetings, conference calls, video conferences, booking of conferences and seminars, joining HoC meetings as required and tracking actions, briefing HoC in advance of weekly huddles. Management of department expenses - i.e., invoice payments and approvals. Renewing of professional memberships/subscriptions. Travel bookings using Egencia for HoC and CRO and ad hoc travel assistance for team when required. Record keeping of actions and meeting minutes for team meetings. Preparation of team meeting presentations. Maintaining team emergency contact lists, email distribution list, and organisational chart updates. Scheduling of Monthly Team meetings and allocating Chair per meeting. Arranging ad hoc events (team strategy days, dinners) as required. Arrange detailed itinerary for meeting schedules for visits to Toronto/New York office and assist with meeting schedules for overseas visitors to London. Room and catering bookings including technical assistance for AV. Notifying Reception for upcoming visitors to the office. Ensuring HoC and CRO have required Papers for meetings. Close liaison with Committee Secretaries and Executive Assistants in London and Dublin. Assisting with policy approval process if/when required. Identify opportunities and make suggestions for process efficiency in processes within London departments. Assist with updates to the "New Joiner" checklist and process and liaise with people managers to update them on what they need to do regarding onboarding new starters. Coordination of PRA meetings (both in London and visits to Toronto Group Executives) with input from Regulatory Relations Director. General Accountabilities: Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk. Contributes to a high-performance environment and fosters an inclusive work environment, supporting the vision/values/business strategy for the team. Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Qualifications: Has worked at EA level in Banking/Financial Sector for 10+ years. Basic knowledge of department terminology and functions. Excellent typing skills and secretarial training. Good knowledge of Microsoft applications (Word, Excel, PowerPoint). Good verbal and written communication skills. Accuracy and attention to detail. Good interpersonal skills; required to interface with Senior Management in London and Toronto and with regulators. Able to recognise and handle sensitive/confidential information. Able to prioritise workload. Able to identify potential issues and solve wherever possible and/or escalate to management when appropriate. Good judgment. Excellent planning and organisational skills. Good time-management. Self-motivated and confident. Able to work both independently and in a team environment. Reliable, consistent and disciplined. High-level of integrity. Tactful, diplomatic and polite. Results-oriented and high achiever. Maintains good relationships with peers globally. Location: England : Greater London : London (UK) Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Dec 13, 2024
Full time
Title: EA to Head of Compliance, Europe and EA to Chief Risk Officer, Global Risk Management, Europe - Temp Requisition ID: 212445 Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Contributes to the overall success of the European Compliance Department and the European Chief Risk Officer's office, both based in London, UK, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Key Responsibilities: Provide secretarial/EA support to the Chief Risk Officer (CRO), Europe, including extensive diary management, travel bookings, expenses, managing of calendars, arranging meetings, conference calls, video conferences, booking of conferences and seminars, joining CRO meetings as required. Provide secretarial/EA support to the Head of Compliance (HoC), Europe including extensive diary management, travel bookings, expenses, managing of calendars and emails, arranging meetings, conference calls, video conferences, booking of conferences and seminars, joining HoC meetings as required and tracking actions, briefing HoC in advance of weekly huddles. Management of department expenses - i.e., invoice payments and approvals. Renewing of professional memberships/subscriptions. Travel bookings using Egencia for HoC and CRO and ad hoc travel assistance for team when required. Record keeping of actions and meeting minutes for team meetings. Preparation of team meeting presentations. Maintaining team emergency contact lists, email distribution list, and organisational chart updates. Scheduling of Monthly Team meetings and allocating Chair per meeting. Arranging ad hoc events (team strategy days, dinners) as required. Arrange detailed itinerary for meeting schedules for visits to Toronto/New York office and assist with meeting schedules for overseas visitors to London. Room and catering bookings including technical assistance for AV. Notifying Reception for upcoming visitors to the office. Ensuring HoC and CRO have required Papers for meetings. Close liaison with Committee Secretaries and Executive Assistants in London and Dublin. Assisting with policy approval process if/when required. Identify opportunities and make suggestions for process efficiency in processes within London departments. Assist with updates to the "New Joiner" checklist and process and liaise with people managers to update them on what they need to do regarding onboarding new starters. Coordination of PRA meetings (both in London and visits to Toronto Group Executives) with input from Regulatory Relations Director. General Accountabilities: Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk. Contributes to a high-performance environment and fosters an inclusive work environment, supporting the vision/values/business strategy for the team. Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Qualifications: Has worked at EA level in Banking/Financial Sector for 10+ years. Basic knowledge of department terminology and functions. Excellent typing skills and secretarial training. Good knowledge of Microsoft applications (Word, Excel, PowerPoint). Good verbal and written communication skills. Accuracy and attention to detail. Good interpersonal skills; required to interface with Senior Management in London and Toronto and with regulators. Able to recognise and handle sensitive/confidential information. Able to prioritise workload. Able to identify potential issues and solve wherever possible and/or escalate to management when appropriate. Good judgment. Excellent planning and organisational skills. Good time-management. Self-motivated and confident. Able to work both independently and in a team environment. Reliable, consistent and disciplined. High-level of integrity. Tactful, diplomatic and polite. Results-oriented and high achiever. Maintains good relationships with peers globally. Location: England : Greater London : London (UK) Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Red Snapper Recruitment Limited
Rochdale, Lancashire
Red Snapper Recruitment are recruiting for a Housing Standards Officer on behalf of our client based in Rochdale This is a full-time role for 37 hours a week on a temporary 6-month contract at £20.00 / hour The successful candidate will be assisting the Housing Standards Team Lead in delivering a housing standards service which includes carrying out property surveys and inspections using the Housing Health and Safety Rating System, the implementation of both reactive and proactive enforcement of Housing Legislation, HMO Licensing, Empty Properties and Landlord Accreditation. This role is based around Environmental Health work. This is a driving role so a clean license and vehicle is required. Main Duties and Responsibilities To undertake property surveys using the Housing Health & Safety Rating System (HHSRS) where required. To implement the Council's approved policies and duties in relation to all aspects of housing standards. To provide a pro-active and reactive service to private tenants making use of existing powers under the Housing Act 2004. To assist in the delivery of the Council s Mandatory and Additional HMO Licensing Scheme Assist in the delivery of the Council s Landlord Accreditation Scheme Assist in the delivery of the Empty Property Strategy, including identifying and visiting empty properties, liaison with other agencies, communication with owners of empty properties and identifying solutions to deal with empty properties both in the short term and long term. To provide guidance and advice to owners, landlords, and tenants in interpreting HHSRS surveys, schedules of work and legislative requirements. To support the Housing Standards Team Lead and Technical staff in relation to housing standards, by investigating complaints, and undertaking service requests from tenants/landlords/owners, in relation to any housing standards matters. Liaising with the Housing Technical Officer in the preparation of schedules of work based on HHSRS survey reports. Preparing statutory notices on infringements of Housing legislation, preparation of files for prosecution, assist with carrying out interview under caution ensuring the requirements of PACE are met and where necessary to appear as a witness on behalf of the council at courts of law, public inquiries, tribunals and at other outside meetings as required. Conducting investigations and interviews under caution ensuring the requirements of PACE (Police & Criminal Evidence Act) are adhered to. Undertaking reactive and proactive site visits / inspections, and taking any necessary remedial action to ensure compliance with legislative standards relating to empty properties; Undertaking surveys, surveillance, research activities and project work; Participating in activities such as Landlord Accreditation Forums and Community Meetings Contributing to all other appropriate activities undertaken across the strategic housing service To maintain effective liaison with other enforcement agencies and to foster partnership working. Person Specification To contribute to the efficient and effective use of ICT systems in connection with work of the Housing Team. Deal with all correspondence and media enquiries in accordance with the agreed arrangements for timely responses. Assist the Strategic Lead Housing (Property) dealing with those who have a complaint about services (both internal and external customers) To prepare reports as required and make recommendations at the appropriate level for action. Attend and represent or act as the Council s witness at public inquiries, courts of law, tribunals and at other outside meetings as required. Assist the Housing Standards Team Lead in dealing with those who have a complaint about services (both internal and external customers) Deputise, as appropriate, for the Housing Standards Team Lead Prepare reports as required and make recommendations at the appropriate level for action. Participate in the Council s Emergency Planning arrangements and in a Duty Officer rota, if required. Participate in in-service training, both as a trainer and a trainee as required, ensuring staff of the Service are adequately trained. Use standard MS office programmes to include production of policy documents, reports, briefing notes, presentations, meeting minutes, letters etc To attend team meetings and promote team working as appropriate. If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Dec 13, 2024
Contractor
Red Snapper Recruitment are recruiting for a Housing Standards Officer on behalf of our client based in Rochdale This is a full-time role for 37 hours a week on a temporary 6-month contract at £20.00 / hour The successful candidate will be assisting the Housing Standards Team Lead in delivering a housing standards service which includes carrying out property surveys and inspections using the Housing Health and Safety Rating System, the implementation of both reactive and proactive enforcement of Housing Legislation, HMO Licensing, Empty Properties and Landlord Accreditation. This role is based around Environmental Health work. This is a driving role so a clean license and vehicle is required. Main Duties and Responsibilities To undertake property surveys using the Housing Health & Safety Rating System (HHSRS) where required. To implement the Council's approved policies and duties in relation to all aspects of housing standards. To provide a pro-active and reactive service to private tenants making use of existing powers under the Housing Act 2004. To assist in the delivery of the Council s Mandatory and Additional HMO Licensing Scheme Assist in the delivery of the Council s Landlord Accreditation Scheme Assist in the delivery of the Empty Property Strategy, including identifying and visiting empty properties, liaison with other agencies, communication with owners of empty properties and identifying solutions to deal with empty properties both in the short term and long term. To provide guidance and advice to owners, landlords, and tenants in interpreting HHSRS surveys, schedules of work and legislative requirements. To support the Housing Standards Team Lead and Technical staff in relation to housing standards, by investigating complaints, and undertaking service requests from tenants/landlords/owners, in relation to any housing standards matters. Liaising with the Housing Technical Officer in the preparation of schedules of work based on HHSRS survey reports. Preparing statutory notices on infringements of Housing legislation, preparation of files for prosecution, assist with carrying out interview under caution ensuring the requirements of PACE are met and where necessary to appear as a witness on behalf of the council at courts of law, public inquiries, tribunals and at other outside meetings as required. Conducting investigations and interviews under caution ensuring the requirements of PACE (Police & Criminal Evidence Act) are adhered to. Undertaking reactive and proactive site visits / inspections, and taking any necessary remedial action to ensure compliance with legislative standards relating to empty properties; Undertaking surveys, surveillance, research activities and project work; Participating in activities such as Landlord Accreditation Forums and Community Meetings Contributing to all other appropriate activities undertaken across the strategic housing service To maintain effective liaison with other enforcement agencies and to foster partnership working. Person Specification To contribute to the efficient and effective use of ICT systems in connection with work of the Housing Team. Deal with all correspondence and media enquiries in accordance with the agreed arrangements for timely responses. Assist the Strategic Lead Housing (Property) dealing with those who have a complaint about services (both internal and external customers) To prepare reports as required and make recommendations at the appropriate level for action. Attend and represent or act as the Council s witness at public inquiries, courts of law, tribunals and at other outside meetings as required. Assist the Housing Standards Team Lead in dealing with those who have a complaint about services (both internal and external customers) Deputise, as appropriate, for the Housing Standards Team Lead Prepare reports as required and make recommendations at the appropriate level for action. Participate in the Council s Emergency Planning arrangements and in a Duty Officer rota, if required. Participate in in-service training, both as a trainer and a trainee as required, ensuring staff of the Service are adequately trained. Use standard MS office programmes to include production of policy documents, reports, briefing notes, presentations, meeting minutes, letters etc To attend team meetings and promote team working as appropriate. If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Finance Officer 12 Month FTC Crawley (Hybrid) The role is responsible for the delivery of cost-effective, efficient, and responsive financial accounting services to the Trust.The post holder will be part of the centralised corporate finance function which incorporates financial accounting, planning, and reporting services. The role includes responsibilities such as treasury and financial accounting, including processing payment runs for the Trust and its Charity, supporting the preparation of Charitable Accounts, carrying out reconciliations, providing technical accounting advice and analysis, preparing and producing reports, preparing and posting journals, streamlining processes, and ensuring compliance with relevant accounting standards / Standing Financial Instruction (SFI) / Scheme of Delegation (SoD), HMRC rules, policies and regulations. The role will involve regular and confidential communication with internal and external stakeholders, including budget holders, senior leaders and auditors. One of the key responsibilities is to ensure the Chief Finance Officer and Deputy Chief Finance Officer are kept informed of all key management issues and escalation requirements relating to service areas. The role will work to establish and maintain excellent relationships with other partners and stakeholders. The post holder must balance competing demands and priorities, work across the whole portfolio, support the finance team, and be capable of representing the Trust. The post holder will support the development of financial strategies that align to the Trust's vision, in close liaison with the Financial Management team, Information team, Clinical leads, Contracting, Procurement, Clinical Assessment & Placement, Strategy & Partnerships and transformation teams. The post holder will contribute to developing a culture of strong financial stewardship within the Trust, promoting the need for probity, economy, efficiency and effectiveness and value for money in all aspects of the Trust's business. Duties & ResponsibilitiesThis is a key role and is a member of the technical accounting team of the Finance Department. The post holder will take responsibility for supporting the development and performance of the corporate finance team by ensuring the delivery of a professional, dynamic, efficient, and proactive service to meet the needs of the Trust. The postholder will be responsible for the following. Treasury and Cash management Work with the Treasury and Financial Accountant to ensure effective management of the Trust's balance sheet including, debtors, creditors, and cash. Processing payment runs for the Trust and its charity Completion of daily cash allocation and bank reconciliation ensuring that all payments received are analysed and correctly allocated to invoices or general ledger codes. Ensuring that bank reconciliations are balanced, and any queries cleared in a timely manner. To raise sales invoices and credit notes and cash cheques. Support the recovery of funds from customers and the timely payment of suppliers by contacting relevant stakeholders, resolving queries and communicating effectively with all. Representing the Trust when liaising with stakeholders. Ensure all income is receipted and banked promptly. Specifically, this requires and involves: liaising, organising, communicating and planning (finance colleagues, security companies, and GBS and commercial banks), resolving issues surrounding the banking of income. To assist in the management of purchase order processing, including raising purchase requisitions and matching corresponding supplier invoices to those purchase orders. To support budget holders to code and forward invoices for payment authorisation in a timely manner, liaising with other members of the Finance Team. To link with NHS SBS to ensure authorised new suppliers are created within the Creditor system and changes are maintained To ensure budget holders have sufficient information to approve invoices for payment in a timely manner, including an understanding of the Purchase Order process, to enable the Trust to meet the requirements of the Better Payment Practice Code (BPPC). Responsible for the control, administration, management and disbursement of nominated Charitable Funds and Barclaycard (Precision card). Ensuring that daily funds operate within their specified budgets. Supporting the development of cash flow forecast. #
Dec 12, 2024
Full time
Finance Officer 12 Month FTC Crawley (Hybrid) The role is responsible for the delivery of cost-effective, efficient, and responsive financial accounting services to the Trust.The post holder will be part of the centralised corporate finance function which incorporates financial accounting, planning, and reporting services. The role includes responsibilities such as treasury and financial accounting, including processing payment runs for the Trust and its Charity, supporting the preparation of Charitable Accounts, carrying out reconciliations, providing technical accounting advice and analysis, preparing and producing reports, preparing and posting journals, streamlining processes, and ensuring compliance with relevant accounting standards / Standing Financial Instruction (SFI) / Scheme of Delegation (SoD), HMRC rules, policies and regulations. The role will involve regular and confidential communication with internal and external stakeholders, including budget holders, senior leaders and auditors. One of the key responsibilities is to ensure the Chief Finance Officer and Deputy Chief Finance Officer are kept informed of all key management issues and escalation requirements relating to service areas. The role will work to establish and maintain excellent relationships with other partners and stakeholders. The post holder must balance competing demands and priorities, work across the whole portfolio, support the finance team, and be capable of representing the Trust. The post holder will support the development of financial strategies that align to the Trust's vision, in close liaison with the Financial Management team, Information team, Clinical leads, Contracting, Procurement, Clinical Assessment & Placement, Strategy & Partnerships and transformation teams. The post holder will contribute to developing a culture of strong financial stewardship within the Trust, promoting the need for probity, economy, efficiency and effectiveness and value for money in all aspects of the Trust's business. Duties & ResponsibilitiesThis is a key role and is a member of the technical accounting team of the Finance Department. The post holder will take responsibility for supporting the development and performance of the corporate finance team by ensuring the delivery of a professional, dynamic, efficient, and proactive service to meet the needs of the Trust. The postholder will be responsible for the following. Treasury and Cash management Work with the Treasury and Financial Accountant to ensure effective management of the Trust's balance sheet including, debtors, creditors, and cash. Processing payment runs for the Trust and its charity Completion of daily cash allocation and bank reconciliation ensuring that all payments received are analysed and correctly allocated to invoices or general ledger codes. Ensuring that bank reconciliations are balanced, and any queries cleared in a timely manner. To raise sales invoices and credit notes and cash cheques. Support the recovery of funds from customers and the timely payment of suppliers by contacting relevant stakeholders, resolving queries and communicating effectively with all. Representing the Trust when liaising with stakeholders. Ensure all income is receipted and banked promptly. Specifically, this requires and involves: liaising, organising, communicating and planning (finance colleagues, security companies, and GBS and commercial banks), resolving issues surrounding the banking of income. To assist in the management of purchase order processing, including raising purchase requisitions and matching corresponding supplier invoices to those purchase orders. To support budget holders to code and forward invoices for payment authorisation in a timely manner, liaising with other members of the Finance Team. To link with NHS SBS to ensure authorised new suppliers are created within the Creditor system and changes are maintained To ensure budget holders have sufficient information to approve invoices for payment in a timely manner, including an understanding of the Purchase Order process, to enable the Trust to meet the requirements of the Better Payment Practice Code (BPPC). Responsible for the control, administration, management and disbursement of nominated Charitable Funds and Barclaycard (Precision card). Ensuring that daily funds operate within their specified budgets. Supporting the development of cash flow forecast. #
Housing Support Worker Ongoing temporary County Durham Sellick partnership are currently assisting in the recruitment of a Housing Support worker to join a reputable social housing organisation based in County Durham. The Housing support worker will be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. Duties of Housing Support worker: Neighbourhood and tenancy management Anti-social behaviour Allocations and lettings Empty property management, customer viewings and welcome visits Income management Customer involvement, empowerment, and inclusion Tenant liaison and support Requirements of the Housing support worker: Experience in a similar housing officer/housing partner position previously Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context Full UK drivers license (Essential) If you want to hear more about the Housing Support worker role, please contact Nyari Breslin at Sellick Partnership Derby or click apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Dec 12, 2024
Contractor
Housing Support Worker Ongoing temporary County Durham Sellick partnership are currently assisting in the recruitment of a Housing Support worker to join a reputable social housing organisation based in County Durham. The Housing support worker will be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. Duties of Housing Support worker: Neighbourhood and tenancy management Anti-social behaviour Allocations and lettings Empty property management, customer viewings and welcome visits Income management Customer involvement, empowerment, and inclusion Tenant liaison and support Requirements of the Housing support worker: Experience in a similar housing officer/housing partner position previously Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context Full UK drivers license (Essential) If you want to hear more about the Housing Support worker role, please contact Nyari Breslin at Sellick Partnership Derby or click apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Role Title: Service Now Developer Location: Remote Rate: £550 - £590 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose Senior ServiceNow Developer role is responsible for configuring, developing & managing Cloud Governance Process on ServiceNow. Works closely with various stakeholders and Product owners within Global cloud services to understand business requirements and translate into technology solutions, ensuring customer expectations are met in a timely manner and aligned with technology standards. Responsibilities: Building technical solutions on ServiceNow platform based on project needs and process requirements; Good understanding of the overall architecture of ServiceNow; Translate business requirements into functional design; Propose API based solutions focused on usability and automation; Expert in working on Service Portal and custom app's; Provide technical insights on the capabilities and best practices of the ServiceNow platform; Have some understanding of the "as is processes" and deliver toolset changes based on upcoming process changes; Experience of end to end development activities for a specific enhancement or project as an individual contributor; Work closely with BA's, Architects, Platform & Testing team and process teams; Align to product roadmap to ensure strategic alignment; Identifying areas of process and tooling improvement and provide necessary solutions. What We're looking for: Experience of ServiceNow web services and APIs, expertise in JavaScript, with working knowledge of Active Directory, LDAP, SSO, and Workflow Configuration; Knowledge of web applications, networks, protocols and email (SMTP, POP3) and working knowledge of relational databases; Experience in Angular JS, HTM 5, CSS3 and Bootstrap Client side and Server Side Scripting experience; Experience with Service Now Portal and Integration Hub Experience with developing complex widgets and pages, client side and Server Side Scripting experience; Experience in developing complex workflows and complex flow designers; Experience in developing reusable API's Experience in writing reusable scripts; Good Experience in developing custom scoped applications; Experience with complex reporting; Good experience dealing with version upgrades; Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate, by driving the timely implementation of internal and external audit points, including issues raised by external regulators, and internally identified IT security risks. The jobholder will implement the group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources. Education: 8+ years development experience with ServiceNow; Strong Service Portal development experience. Strong Technical Experience: Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP); Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action/policy, deployment, Integration, SOAP Service implementation in ServiceNow; Experience working with Jira and Confluence; Experience in working in an agile work environment, Scrum or SAFe framework. Preferred Skills: ServiceNow Service Portal & Integration Hub Knowledge of UI & UX concepts; Ability to engage with stakeholders of relevant business areas Knowledge of agile tools (Jira/Azure Devops) for project management; Basic knowledge of any reporting tool/for data analysis; Documentation skills which is useful to create any project documentation Good knowledge of any document tools such as confluence and Visio. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Dec 12, 2024
Contractor
Role Title: Service Now Developer Location: Remote Rate: £550 - £590 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose Senior ServiceNow Developer role is responsible for configuring, developing & managing Cloud Governance Process on ServiceNow. Works closely with various stakeholders and Product owners within Global cloud services to understand business requirements and translate into technology solutions, ensuring customer expectations are met in a timely manner and aligned with technology standards. Responsibilities: Building technical solutions on ServiceNow platform based on project needs and process requirements; Good understanding of the overall architecture of ServiceNow; Translate business requirements into functional design; Propose API based solutions focused on usability and automation; Expert in working on Service Portal and custom app's; Provide technical insights on the capabilities and best practices of the ServiceNow platform; Have some understanding of the "as is processes" and deliver toolset changes based on upcoming process changes; Experience of end to end development activities for a specific enhancement or project as an individual contributor; Work closely with BA's, Architects, Platform & Testing team and process teams; Align to product roadmap to ensure strategic alignment; Identifying areas of process and tooling improvement and provide necessary solutions. What We're looking for: Experience of ServiceNow web services and APIs, expertise in JavaScript, with working knowledge of Active Directory, LDAP, SSO, and Workflow Configuration; Knowledge of web applications, networks, protocols and email (SMTP, POP3) and working knowledge of relational databases; Experience in Angular JS, HTM 5, CSS3 and Bootstrap Client side and Server Side Scripting experience; Experience with Service Now Portal and Integration Hub Experience with developing complex widgets and pages, client side and Server Side Scripting experience; Experience in developing complex workflows and complex flow designers; Experience in developing reusable API's Experience in writing reusable scripts; Good Experience in developing custom scoped applications; Experience with complex reporting; Good experience dealing with version upgrades; Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate, by driving the timely implementation of internal and external audit points, including issues raised by external regulators, and internally identified IT security risks. The jobholder will implement the group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources. Education: 8+ years development experience with ServiceNow; Strong Service Portal development experience. Strong Technical Experience: Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP); Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action/policy, deployment, Integration, SOAP Service implementation in ServiceNow; Experience working with Jira and Confluence; Experience in working in an agile work environment, Scrum or SAFe framework. Preferred Skills: ServiceNow Service Portal & Integration Hub Knowledge of UI & UX concepts; Ability to engage with stakeholders of relevant business areas Knowledge of agile tools (Jira/Azure Devops) for project management; Basic knowledge of any reporting tool/for data analysis; Documentation skills which is useful to create any project documentation Good knowledge of any document tools such as confluence and Visio. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
New Export Manager and Sales Administrator role This role is to work for a market leader in their specialism, supplying major customers in the UK and internationally, exporting their goods to more than 40 countries around the world. My client requires someone to join their forward-thinking and team-orientated company. This is a full-time, office-based role in Reading, Berkshire. Key Skills Required Export experience Of working with hazardous chemicals would be an advantage (majority of customers are outside the UK)Experience of coordinating a sales team and building relationships with customersStrong effective communicatorAbility to continuously improve processesRepresent the sales department at management meetings Representing input across the companyHighly developed teamwork skillsAbility to lead in an environment of constant changeExcellent organisation skills and attention to detail are essential.Enjoy a fast-paced working environmentComfortable working with an ERP system (Sage 200 beneficial but not essential) Roles and Responsibilities Processing sales orders and liaising with customers from placement of order through to deliveryWorking with our production manager to plan the production schedule based on the lead times for customer ordersOrganising the logistics for the shipment of finished goods to customers Working with our onsite laboratory packaging samples and arranging shipment to customersBuilding relationships with customers as most of our business is repeat businessCustomer liaison and troubleshootingBuilding relationships with logistics companies and negotiating the most favourable termsProviding sales projection figures for the COO and MD to help with forecasting / production planningOne direct reportReporting directly to the Chief Operating Officer This is a full-time, office-based role.Working hours / days : 9am - 5pm with half an hour lunch break Monday to FridayHoliday: 23-day holiday plus statutory Bank HolidaysPension: Company pension after successful completion of probation periodProbation: 3 month probation periodSalary: £38,000 -£45,000 Dependent on experience, qualifications and skill set If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 12, 2024
Full time
New Export Manager and Sales Administrator role This role is to work for a market leader in their specialism, supplying major customers in the UK and internationally, exporting their goods to more than 40 countries around the world. My client requires someone to join their forward-thinking and team-orientated company. This is a full-time, office-based role in Reading, Berkshire. Key Skills Required Export experience Of working with hazardous chemicals would be an advantage (majority of customers are outside the UK)Experience of coordinating a sales team and building relationships with customersStrong effective communicatorAbility to continuously improve processesRepresent the sales department at management meetings Representing input across the companyHighly developed teamwork skillsAbility to lead in an environment of constant changeExcellent organisation skills and attention to detail are essential.Enjoy a fast-paced working environmentComfortable working with an ERP system (Sage 200 beneficial but not essential) Roles and Responsibilities Processing sales orders and liaising with customers from placement of order through to deliveryWorking with our production manager to plan the production schedule based on the lead times for customer ordersOrganising the logistics for the shipment of finished goods to customers Working with our onsite laboratory packaging samples and arranging shipment to customersBuilding relationships with customers as most of our business is repeat businessCustomer liaison and troubleshootingBuilding relationships with logistics companies and negotiating the most favourable termsProviding sales projection figures for the COO and MD to help with forecasting / production planningOne direct reportReporting directly to the Chief Operating Officer This is a full-time, office-based role.Working hours / days : 9am - 5pm with half an hour lunch break Monday to FridayHoliday: 23-day holiday plus statutory Bank HolidaysPension: Company pension after successful completion of probation periodProbation: 3 month probation periodSalary: £38,000 -£45,000 Dependent on experience, qualifications and skill set If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 37.5 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. The ability to converse in Welsh is essential for this role About the role: This role is based in St Asaph North Wales As a Victim Help Officer you will be: You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice facilitating access additional services establish healthy coping mechanisms provide practical support and information To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime. The ability to converse in Welsh is essential for this role As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Please see attached Job Description and Person Specification for further details. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Dec 12, 2024
Full time
We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 37.5 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. The ability to converse in Welsh is essential for this role About the role: This role is based in St Asaph North Wales As a Victim Help Officer you will be: You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice facilitating access additional services establish healthy coping mechanisms provide practical support and information To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime. The ability to converse in Welsh is essential for this role As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Please see attached Job Description and Person Specification for further details. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
R9 Recruitment is excited to announce an opportunity for a Contracts manager on behalf of a Social housing company. Benefits: - Annual holiday; 22 days increase after 1 year service to a maximum of 5 days - Long service awards; continuous service at key achievements are rewarded - Perkbox; from free coffees and cinema tickets to trips away and much more - Volunteer day; paid yearly volunteer days for a worthy cause The role: Ensuring the effective and efficient delivery of various contracts, to ensure the highest levels of customer satisfaction are attained consistently, whilst ensuring the service delivered achieves agreed levels of profitability. Responsibilities include; Monitor the performance of the contract and ensure that Key Performance Indicators are achieved Manage resources to ensure efficiency and contractual obligations are maintained Monitor progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitor quality, safety and environment and promote a safety culture within the business unit Manage a team of Contract Supervisors / Supervisors and liaise with Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for the mentoring and development of employees Requirements: Knowledge of building maintenance and repairs Trade background preferred General Health and Safety, IOSH, CSCS, Scaffold Management, SMSTS Full current UK clean driving licence. Clean DBS Gas qualified with Electrical knowledge If this opportunity interests you please reply to this advert.
Dec 12, 2024
Full time
R9 Recruitment is excited to announce an opportunity for a Contracts manager on behalf of a Social housing company. Benefits: - Annual holiday; 22 days increase after 1 year service to a maximum of 5 days - Long service awards; continuous service at key achievements are rewarded - Perkbox; from free coffees and cinema tickets to trips away and much more - Volunteer day; paid yearly volunteer days for a worthy cause The role: Ensuring the effective and efficient delivery of various contracts, to ensure the highest levels of customer satisfaction are attained consistently, whilst ensuring the service delivered achieves agreed levels of profitability. Responsibilities include; Monitor the performance of the contract and ensure that Key Performance Indicators are achieved Manage resources to ensure efficiency and contractual obligations are maintained Monitor progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitor quality, safety and environment and promote a safety culture within the business unit Manage a team of Contract Supervisors / Supervisors and liaise with Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for the mentoring and development of employees Requirements: Knowledge of building maintenance and repairs Trade background preferred General Health and Safety, IOSH, CSCS, Scaffold Management, SMSTS Full current UK clean driving licence. Clean DBS Gas qualified with Electrical knowledge If this opportunity interests you please reply to this advert.
We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 30 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. About the role: This role is based in St Asaph North Wales As a Victim Help Officer you will be: You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice facilitating access additional services establish healthy coping mechanisms provide practical support and information To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime. Please see attached Job Description and Person Specification for further details. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Dec 11, 2024
Full time
We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 30 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. About the role: This role is based in St Asaph North Wales As a Victim Help Officer you will be: You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice facilitating access additional services establish healthy coping mechanisms provide practical support and information To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime. Please see attached Job Description and Person Specification for further details. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Housing Officer (Senior) Salary: 33,000 - 35,000 - dependent on experience 37 hours per week: Monday to Friday Our client is a not-for-profit housing association located in Luton. As an experienced housing professional, you will be able to hit the ground running. Having responsibility for your own housing portfolio, you will be the main point of contact for your customers; ensuring they receive an excellent service experience. Full clean driving licence and access to your own vehicle required for work purposes. Responsibilities: Housing Officer (Senior) Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact. Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Assessing the needs of customers applying for housing through choice based letting and our transfer process. Rent arrears control including filing particulars of claim and representation at court. Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met. Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques. Ensuring safeguarding issues are addressed in accordance with Safeguarding policy. Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live. Empty homes monitoring and control, including carrying out pre-void inspections. Role Profile: Housing Officer (Senior) ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas Escalating cases through the legal framework as necessary; including attending and representing company as Landlord at court and liaising with Solicitors when necessary. Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Lettings and allocation of property, including different types of tenancy agreements. Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated. Generic housing management queries Supervising the Housing Services team to ensure they are delivering in their roles and that department KPI's are being met, addressing any issues where necessary. Supporting the development of the team through quarterly reviews. Working collaboratively with other departments to ensure that all Legislation is adhered to. Liaising with all relevant external agencies, local authorities and other partners, to achieve high levels of customer satisfaction with our services Attend networking and partnership meetings to gain support and ideas from external organisations. Ensure effective delivery of new business services by working in a collaborative manner with the wider team. Skills / Experience: Housing Officer (Senior) Experience of working in a customer centred environment Experience of working in social housing sector Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant Experience of a housing software package e.g. SDM, Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners. Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery. Experience of supporting colleagues, sharing knowledge and being the first port of call for the rest of the team for queries Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court Excellent communicator - capacity building, negotiation, Trust Presentation skills Commercially-minded Self-motivated/accountable Collaboration with others Planning skills Good IT literacy, digitally inclusive Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Dec 11, 2024
Full time
Housing Officer (Senior) Salary: 33,000 - 35,000 - dependent on experience 37 hours per week: Monday to Friday Our client is a not-for-profit housing association located in Luton. As an experienced housing professional, you will be able to hit the ground running. Having responsibility for your own housing portfolio, you will be the main point of contact for your customers; ensuring they receive an excellent service experience. Full clean driving licence and access to your own vehicle required for work purposes. Responsibilities: Housing Officer (Senior) Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact. Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Assessing the needs of customers applying for housing through choice based letting and our transfer process. Rent arrears control including filing particulars of claim and representation at court. Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met. Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques. Ensuring safeguarding issues are addressed in accordance with Safeguarding policy. Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live. Empty homes monitoring and control, including carrying out pre-void inspections. Role Profile: Housing Officer (Senior) ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas Escalating cases through the legal framework as necessary; including attending and representing company as Landlord at court and liaising with Solicitors when necessary. Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Lettings and allocation of property, including different types of tenancy agreements. Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated. Generic housing management queries Supervising the Housing Services team to ensure they are delivering in their roles and that department KPI's are being met, addressing any issues where necessary. Supporting the development of the team through quarterly reviews. Working collaboratively with other departments to ensure that all Legislation is adhered to. Liaising with all relevant external agencies, local authorities and other partners, to achieve high levels of customer satisfaction with our services Attend networking and partnership meetings to gain support and ideas from external organisations. Ensure effective delivery of new business services by working in a collaborative manner with the wider team. Skills / Experience: Housing Officer (Senior) Experience of working in a customer centred environment Experience of working in social housing sector Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant Experience of a housing software package e.g. SDM, Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners. Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery. Experience of supporting colleagues, sharing knowledge and being the first port of call for the rest of the team for queries Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court Excellent communicator - capacity building, negotiation, Trust Presentation skills Commercially-minded Self-motivated/accountable Collaboration with others Planning skills Good IT literacy, digitally inclusive Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Rullion has an exciting opportunity for an experienced Resident Liaison Officer to join an established client based in Farnborough. Company Overview: Green Funding Solutions is a rapidly growing team that has developed from a small operation to approximately 100 people, generating 70m - 100m in revenue within three years. Our mission is to secure external funding for green solutions aimed at helping vulnerable customers and households. These solutions range from insulation, solar panels, and heat pump programmes to innovative low-carbon heating propositions and healthcare solutions. We positively impact thousands of customers annually, helping them stay safer, warmer, and enjoy more affordable bills. Job Purpose: The Resident Liaison Officer will serve as the primary contact and representative of Green Funding Solutions, ensuring effective communication and smooth operations between residents and project teams during the delivery of green energy solutions. You will play a key role in managing customer relationships and facilitating the successful installation of energy efficiency measures. Main Responsibilities: Organise and arrange site visits during surveys and installations by contractors. Represent Green Funding Solutions, engaging directly with residents to explain project requirements and the next steps in the customer journey. Educate residents on the technical aspects of the measures being implemented in their homes. Address customer queries and escalate any operational issues to the Operations & Readiness Manager. Provide regular reports and feedback to Site Managers on site visit outcomes. Input site visit details into the MSD system. Act as the escalation point for customer and client issue management. Manage relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration. Coordinate communication between internal and external stakeholders, including HAs and Advice Centres. Support the resolution of customer-raised faults, coordinating with contractors and Site Managers. Share information with the Advice Centre and project teams, escalate complaints, and provide site visit reports. Contribute to a positive Net Promoter Score (NPS) for the customer journey. Conduct resident inductions and send out resident communications/notification letters. Scope of Decision-Making: Make recommendations to senior stakeholders, focusing on performance improvements related to cost, measure mix, compliance, and enhancing the customer journey. Propose escalation steps based on KPIs and SLAs to improve project timelines. Ensure schemes comply with BEIS (Department for Business, Energy & Industrial Strategy) and Local Authority requirements. Key Skills and Requirements: Proven ability to manage and build effective relationships with clients and residents onsite. Strong experience in organising and prioritising heavy workloads. Full UK driving licence. Problem-solving skills. Hold a valid CSCS qualification (Construction Skills Certification Scheme). Excellent verbal and written communication skills. Ability to simplify complex queries into tangible, understandable outcomes. Understanding of the construction industry. Strategic thinking with an educational approach to customer communication. Experience in site coordination and planning. Confident in conducting detailed discussions with residents, both individually and in groups. This is a full-time onsite role, based in Farnborough, and will run until the end of February 2025. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Dec 11, 2024
Contractor
Rullion has an exciting opportunity for an experienced Resident Liaison Officer to join an established client based in Farnborough. Company Overview: Green Funding Solutions is a rapidly growing team that has developed from a small operation to approximately 100 people, generating 70m - 100m in revenue within three years. Our mission is to secure external funding for green solutions aimed at helping vulnerable customers and households. These solutions range from insulation, solar panels, and heat pump programmes to innovative low-carbon heating propositions and healthcare solutions. We positively impact thousands of customers annually, helping them stay safer, warmer, and enjoy more affordable bills. Job Purpose: The Resident Liaison Officer will serve as the primary contact and representative of Green Funding Solutions, ensuring effective communication and smooth operations between residents and project teams during the delivery of green energy solutions. You will play a key role in managing customer relationships and facilitating the successful installation of energy efficiency measures. Main Responsibilities: Organise and arrange site visits during surveys and installations by contractors. Represent Green Funding Solutions, engaging directly with residents to explain project requirements and the next steps in the customer journey. Educate residents on the technical aspects of the measures being implemented in their homes. Address customer queries and escalate any operational issues to the Operations & Readiness Manager. Provide regular reports and feedback to Site Managers on site visit outcomes. Input site visit details into the MSD system. Act as the escalation point for customer and client issue management. Manage relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration. Coordinate communication between internal and external stakeholders, including HAs and Advice Centres. Support the resolution of customer-raised faults, coordinating with contractors and Site Managers. Share information with the Advice Centre and project teams, escalate complaints, and provide site visit reports. Contribute to a positive Net Promoter Score (NPS) for the customer journey. Conduct resident inductions and send out resident communications/notification letters. Scope of Decision-Making: Make recommendations to senior stakeholders, focusing on performance improvements related to cost, measure mix, compliance, and enhancing the customer journey. Propose escalation steps based on KPIs and SLAs to improve project timelines. Ensure schemes comply with BEIS (Department for Business, Energy & Industrial Strategy) and Local Authority requirements. Key Skills and Requirements: Proven ability to manage and build effective relationships with clients and residents onsite. Strong experience in organising and prioritising heavy workloads. Full UK driving licence. Problem-solving skills. Hold a valid CSCS qualification (Construction Skills Certification Scheme). Excellent verbal and written communication skills. Ability to simplify complex queries into tangible, understandable outcomes. Understanding of the construction industry. Strategic thinking with an educational approach to customer communication. Experience in site coordination and planning. Confident in conducting detailed discussions with residents, both individually and in groups. This is a full-time onsite role, based in Farnborough, and will run until the end of February 2025. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Resident Liaison Officer / Customer Support Representative £27k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during construction projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as an RLO is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Dec 11, 2024
Full time
Resident Liaison Officer / Customer Support Representative £27k + company car and fuel card or a car allowance Full time, Mon - Fri. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/kent during construction projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office. Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as an RLO is helpful but not required. Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.