Senior People Partner in FTSE listed professional service business Drive transformation, strategic people partnering and implementation of new HRIS About Our Client To support the Head of People & Culture on bringing proactive resolution on people objectives which align to the business strategy. Within this role you will need to provide commercial solutions, support senior stakeholder with succession planning and talent management and drive a strategic business partnering approach Job Description Primary Responsibilities : Provides day-to-day support to a team of People & Culture Business Partners to ensure the efficient delivery of business focused people solutions across the UK business. Delivers end to end organisational design solutions including managing consultation processes where needed. Proactive ownership and resolution of complex ER issues, including grievances, appeals and formal performance / conduct matters. Partners with senior leaders to provide tactical and strategic support . Able to leverage data insights to drive People & Culture and business strategy around retention, productivity and talent management. Delivers a wide range of end-to-end People & Culture operational and advisory support services, providing expert guidance ensuring a consistent, legally compliant, and fair approach to people management. Oversees the continual development and reviewing of People & Culture policies to ensure legislative compliance and alignment with Page Group's goals. Building and maintaining strong relationships with key stakeholders. Drive succession planning and talent/performance management across business Business Impact Able to motivate, inspire and engage the broader People & Culture team to deliver results. Strong commercial acumen. Generate insights from the business that helps to shape the people agenda to enable short-, medium- and long-term business plans. Able to build and maintain long term relationships with customers. Strong understanding and awareness of activity and developments across the business. The Successful Applicant A successful 'Senior Business Partner' should have: Have worked in similar business -either professional services or similarly commercial business - in a senior business partner position must be commercially minded solutions orientated have worked in similar people partnering role experience managing complex ER cases experience in succession planning strong with data experience supporting stakeholders with talent and performance management ideally have experience of managing change programmes, implementing systems, and general experience in transformation What's on Offer An estimated salary range of £63,000 - £79000 GBP per annum. 12 month fixed term maternity cover with the opportunity to go longer term A positive and inclusive work culture. Central London location. Opportunities for professional development and growth. Comprehensive benefits package. We encourage all suitable candidates in the professional services industry to apply and look forward to reviewing your application.
May 13, 2025
Full time
Senior People Partner in FTSE listed professional service business Drive transformation, strategic people partnering and implementation of new HRIS About Our Client To support the Head of People & Culture on bringing proactive resolution on people objectives which align to the business strategy. Within this role you will need to provide commercial solutions, support senior stakeholder with succession planning and talent management and drive a strategic business partnering approach Job Description Primary Responsibilities : Provides day-to-day support to a team of People & Culture Business Partners to ensure the efficient delivery of business focused people solutions across the UK business. Delivers end to end organisational design solutions including managing consultation processes where needed. Proactive ownership and resolution of complex ER issues, including grievances, appeals and formal performance / conduct matters. Partners with senior leaders to provide tactical and strategic support . Able to leverage data insights to drive People & Culture and business strategy around retention, productivity and talent management. Delivers a wide range of end-to-end People & Culture operational and advisory support services, providing expert guidance ensuring a consistent, legally compliant, and fair approach to people management. Oversees the continual development and reviewing of People & Culture policies to ensure legislative compliance and alignment with Page Group's goals. Building and maintaining strong relationships with key stakeholders. Drive succession planning and talent/performance management across business Business Impact Able to motivate, inspire and engage the broader People & Culture team to deliver results. Strong commercial acumen. Generate insights from the business that helps to shape the people agenda to enable short-, medium- and long-term business plans. Able to build and maintain long term relationships with customers. Strong understanding and awareness of activity and developments across the business. The Successful Applicant A successful 'Senior Business Partner' should have: Have worked in similar business -either professional services or similarly commercial business - in a senior business partner position must be commercially minded solutions orientated have worked in similar people partnering role experience managing complex ER cases experience in succession planning strong with data experience supporting stakeholders with talent and performance management ideally have experience of managing change programmes, implementing systems, and general experience in transformation What's on Offer An estimated salary range of £63,000 - £79000 GBP per annum. 12 month fixed term maternity cover with the opportunity to go longer term A positive and inclusive work culture. Central London location. Opportunities for professional development and growth. Comprehensive benefits package. We encourage all suitable candidates in the professional services industry to apply and look forward to reviewing your application.
We are looking for an experienced M365 Solution Architect on a permanent basis to start ASAP. Please see responsibilities below: Support sales and project teams with technical advice and consultancy Participate in client meetings by leading on technical matters and collaborating with customer technology staff and/or suppliers Hands-on technical configuration and optimisation of Microsoft 365 services Evaluate on-premises and legacy infrastructure and prepare for migration to Microsoft 365 cloud Undertake technical GAP analysis, document findings, assess and recommend solutions Produce high quality technical documentation including diagrams and technical baselines Work within defined change management processes; raising change requests, defining detailed implementation and test plans and presenting changes at Change Advisory Board (CAB) meetings Support project management in development of technical project plans Please apply now for immediate consideration.
May 13, 2025
Full time
We are looking for an experienced M365 Solution Architect on a permanent basis to start ASAP. Please see responsibilities below: Support sales and project teams with technical advice and consultancy Participate in client meetings by leading on technical matters and collaborating with customer technology staff and/or suppliers Hands-on technical configuration and optimisation of Microsoft 365 services Evaluate on-premises and legacy infrastructure and prepare for migration to Microsoft 365 cloud Undertake technical GAP analysis, document findings, assess and recommend solutions Produce high quality technical documentation including diagrams and technical baselines Work within defined change management processes; raising change requests, defining detailed implementation and test plans and presenting changes at Change Advisory Board (CAB) meetings Support project management in development of technical project plans Please apply now for immediate consideration.
Service Controller Up to £32,000 Croydon Monday to Friday Permanent Questech Automotive Recruitment are recruiting on behalf of the Largest Fleet organisation in the UK who are recruiting for experienced Service controller on a permanent basis. We are looking for candidates that have worked within a department where they have managed Engineers jobs and schedules. Shifts include: Monday to Friday days 7.30am 4pm This is based on a 40-hour week and is office based. If you have worked within the Automotive or Engineering industry then we would love to hear from you. We are looking for candidates local to Croydon who have worked as Service Controller / Operations Co-ordinator / Fleet administrator / Parts Advisor / Service Advisor / Engineering Administrator. The role: Receiving breakdown jobs and passing to engineers Ordering parts Collating Engineers documents Manage job KPI s Updating Customers Supporting with campaigns Managing job cards Skills & Experience: Have a proven track record of working within a Engineering department Be organised and be comfortable speaking to clients Have experience of diary management Have had experience with Engineers and diary management Questech Recruitment is a specialist engineering support within the road transport industry, our focus is to support many clients within the truck and bus sectors across the UK. If you feel you match the desired criteria, or you would like more information on roles such as Commercial Vehicle Technician, PSV Engineer, PSV Mechanic, LCV mechanic or Fitter, we would really like to hear from you.
May 13, 2025
Full time
Service Controller Up to £32,000 Croydon Monday to Friday Permanent Questech Automotive Recruitment are recruiting on behalf of the Largest Fleet organisation in the UK who are recruiting for experienced Service controller on a permanent basis. We are looking for candidates that have worked within a department where they have managed Engineers jobs and schedules. Shifts include: Monday to Friday days 7.30am 4pm This is based on a 40-hour week and is office based. If you have worked within the Automotive or Engineering industry then we would love to hear from you. We are looking for candidates local to Croydon who have worked as Service Controller / Operations Co-ordinator / Fleet administrator / Parts Advisor / Service Advisor / Engineering Administrator. The role: Receiving breakdown jobs and passing to engineers Ordering parts Collating Engineers documents Manage job KPI s Updating Customers Supporting with campaigns Managing job cards Skills & Experience: Have a proven track record of working within a Engineering department Be organised and be comfortable speaking to clients Have experience of diary management Have had experience with Engineers and diary management Questech Recruitment is a specialist engineering support within the road transport industry, our focus is to support many clients within the truck and bus sectors across the UK. If you feel you match the desired criteria, or you would like more information on roles such as Commercial Vehicle Technician, PSV Engineer, PSV Mechanic, LCV mechanic or Fitter, we would really like to hear from you.
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Lead Customer Service Advisor Reference: MAY Expiry date: 2025-05-:30:00.000 Location: Hoddesdon Benefits: A superb range of exclusive, colleague-only benefits and discounts This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists at our busy site in Hoddesdon . As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience. As the Lead CSA , you will coordinate our Bodyshop, prepare job cards and files, and maintain an efficient filing system. You will provide vehicle progress reports upon request, arrange courtesy cars, and collect payments, paying attention to banking/security arrangements and insurance excesses. We value your interest and passion for our work. With a professional appearance, customer focus, teamwork mentality, and IT literacy, you will excel. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are advantageous. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK Driving Licence is required. Why choose FMG RS? We offer a fantastic basic salary and much more: Uncapped monthly bonus schemes plus a guaranteed average bonus during holidays Starting with 23 days annual leave, with the option to buy or sell up to 5 extra days per year, plus public holidays and a day off for your birthday Free life assurance (x2 basic salary) Exclusive vehicle-leasing schemes Pension & save-as-you-earn share scheme Well-being services, including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance A Benefits App with retailer discounts and cashback deals Wagestream App for financial control over your pay, savings, discounts, and access to financial coaching Part of ZIGUP , a leading provider of mobility solutions across UK, Ireland, and Spain, offering volume, variety, and security Reward opportunities through customer volume and bonus schemes Investment in your development within FMG RS and the wider ZIGUP business Growth opportunities, including EV capabilities, workshops, and training centers Join the FMG RS family With the best industry talent within our group, we believe no one else can do what we do as well as us. So, what are you waiting for? We are agile. We are experts. We are imaginative. We are reliable.
May 13, 2025
Full time
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Lead Customer Service Advisor Reference: MAY Expiry date: 2025-05-:30:00.000 Location: Hoddesdon Benefits: A superb range of exclusive, colleague-only benefits and discounts This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists at our busy site in Hoddesdon . As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience. As the Lead CSA , you will coordinate our Bodyshop, prepare job cards and files, and maintain an efficient filing system. You will provide vehicle progress reports upon request, arrange courtesy cars, and collect payments, paying attention to banking/security arrangements and insurance excesses. We value your interest and passion for our work. With a professional appearance, customer focus, teamwork mentality, and IT literacy, you will excel. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are advantageous. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK Driving Licence is required. Why choose FMG RS? We offer a fantastic basic salary and much more: Uncapped monthly bonus schemes plus a guaranteed average bonus during holidays Starting with 23 days annual leave, with the option to buy or sell up to 5 extra days per year, plus public holidays and a day off for your birthday Free life assurance (x2 basic salary) Exclusive vehicle-leasing schemes Pension & save-as-you-earn share scheme Well-being services, including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance A Benefits App with retailer discounts and cashback deals Wagestream App for financial control over your pay, savings, discounts, and access to financial coaching Part of ZIGUP , a leading provider of mobility solutions across UK, Ireland, and Spain, offering volume, variety, and security Reward opportunities through customer volume and bonus schemes Investment in your development within FMG RS and the wider ZIGUP business Growth opportunities, including EV capabilities, workshops, and training centers Join the FMG RS family With the best industry talent within our group, we believe no one else can do what we do as well as us. So, what are you waiting for? We are agile. We are experts. We are imaginative. We are reliable.
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues. Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud Uplift customer capabilities by running workshops, brown bag sessions, etc. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development - Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment - Customer obsessed PREFERRED QUALIFICATIONS - Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement - Previous experience as a Software Engineer, Developer, DevOps Engineer etc. - Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
May 13, 2025
Full time
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues. Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud Uplift customer capabilities by running workshops, brown bag sessions, etc. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development - Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment - Customer obsessed PREFERRED QUALIFICATIONS - Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement - Previous experience as a Software Engineer, Developer, DevOps Engineer etc. - Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
May 13, 2025
Full time
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
We are looking for a motivated, experienced, and technical Customer Success Manager (CSM) to lead value realization and transformation for our most strategic customers. The Customer Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest-growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to the USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries. The Omilia Conversational AI Self-Service solution includes everything an enterprise needs to address their omnichannel CX strategy, with impressive cost-savings and improved CX across voice and digital channels. Our solution provides a seamless human-like conversational experience for self-service across all channels. Responsibilities Support Omilia's key customers across the United Kingdom, Germany, and the rest of the European Union; Engage with business stakeholders to collaboratively establish the program roadmap and the long-term value plan for the Omilia Cloud Platform (OCP); Troubleshoot technical issues and ensure the product is meeting the customer's needs; Drive value realization and adoption by leveraging the OCP to achieve business objectives; Provide industry-specific recommendations on how to best leverage OCP technology; Onboard customer to the OCP with initial use case(s); Create detailed and executable value plans; Provide consulting and technical expertise to best leverage Omilia technology for business-oriented outcomes; Perform regular health checks and identify opportunities to tie into the value plan; Develop and maintain strong relationships with key stakeholders embedding OCP into strategic initiatives; Leverage Omilia resources from cross-functional teams to provide customers with best-in-class service; Mentor customers on increasing adoption of OCP; Renew and expand OCP footprint within assigned accounts. Minimum Requirements Relevant experience in customer success, technical account management, or technology consulting; Strong business and technical acumen (ideal persona has consulting and SaaS experience); Technical background with the ability to quickly grasp and understand new technologies and systems; Experience in driving large-scale transformation and implementations with strong program and project management skills; Ability to navigate large global organizations and persuade key stakeholders through data, facts, and vision; Possess a natural and consultative approach when engaging with senior stakeholders; Strong communication skills and ability to translate Omilia use cases into customer business landscape; Ability to develop a deep understanding of the Omilia product and how it has been implemented for specific customers; Strong analytical skills to evaluate customer data and provide business insights and improvement opportunities; Ability to support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a global impact in the service industry; Proficient and fun-to-work-with colleagues; Apple gear. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
May 13, 2025
Full time
We are looking for a motivated, experienced, and technical Customer Success Manager (CSM) to lead value realization and transformation for our most strategic customers. The Customer Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest-growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to the USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries. The Omilia Conversational AI Self-Service solution includes everything an enterprise needs to address their omnichannel CX strategy, with impressive cost-savings and improved CX across voice and digital channels. Our solution provides a seamless human-like conversational experience for self-service across all channels. Responsibilities Support Omilia's key customers across the United Kingdom, Germany, and the rest of the European Union; Engage with business stakeholders to collaboratively establish the program roadmap and the long-term value plan for the Omilia Cloud Platform (OCP); Troubleshoot technical issues and ensure the product is meeting the customer's needs; Drive value realization and adoption by leveraging the OCP to achieve business objectives; Provide industry-specific recommendations on how to best leverage OCP technology; Onboard customer to the OCP with initial use case(s); Create detailed and executable value plans; Provide consulting and technical expertise to best leverage Omilia technology for business-oriented outcomes; Perform regular health checks and identify opportunities to tie into the value plan; Develop and maintain strong relationships with key stakeholders embedding OCP into strategic initiatives; Leverage Omilia resources from cross-functional teams to provide customers with best-in-class service; Mentor customers on increasing adoption of OCP; Renew and expand OCP footprint within assigned accounts. Minimum Requirements Relevant experience in customer success, technical account management, or technology consulting; Strong business and technical acumen (ideal persona has consulting and SaaS experience); Technical background with the ability to quickly grasp and understand new technologies and systems; Experience in driving large-scale transformation and implementations with strong program and project management skills; Ability to navigate large global organizations and persuade key stakeholders through data, facts, and vision; Possess a natural and consultative approach when engaging with senior stakeholders; Strong communication skills and ability to translate Omilia use cases into customer business landscape; Ability to develop a deep understanding of the Omilia product and how it has been implemented for specific customers; Strong analytical skills to evaluate customer data and provide business insights and improvement opportunities; Ability to support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a global impact in the service industry; Proficient and fun-to-work-with colleagues; Apple gear. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Plymouth isBritain's Ocean City. It's a springboard for innovation andcreativity across the UK - where great ideas are born and legaciesare forged. The City is rooted in marine engineering, navalheritage, pioneering exploration and diverse cultural industriesand health and social care. It is home to the UK's first NationalMarine Park, 'The Box' - an outstanding new regional museum - andis benefitting from the recently secured Freeport status for ourthriving commercial maritime sector. As one ofthe fastest growing cities in the UK, with an increasingly diversepopulation, Plymouth City Council has huge ambitions to reshapethis incredible place for generations to come by creating a betterfuture for everyone in the City and wider region. With significant plans encompassing job creation,increased productivity and prosperity, improved living standards,greater aspiration through education and skills, better housing forlocal people, addressing climate change and delivering qualityservices and facilities for those living in and visiting the City.All point to an ambitious improvement trajectory from already soundfoundations. This critical role is about ensuring the business isthe very best it can be to enable effective delivery across thiswide and ambitious agenda. As Chief OperatingOfficer, you will be at the heart of this ongoing transformation ofPlymouth for its communities, supporting and leveraging the work ofthe Chief Executive and Elected Members. You'll ensure that theenabling and corporate services of an excellent organisation arefocused towards improving delivery to the residents of Plymouth.You'll foster a culture of corporate accountability, engagingpartners across the system to drive improvement and efficiency. Youwill see the changes you are making in the City, now and for thefuture. Already experienced in leadingmultidisciplinary teams through modernisation, improvement andchange, embracing new technologies without losing sight of theindividual, driving performance and customer centricity, you willbring a commercial perspective informed by social purpose and adesire to make a difference every day. You will be a visible leaderin the City, with your teams, with partners and in our communities,reflecting your commitment to make a positive difference toPlymouth. Whilst an appreciation of publicservice would be helpful, this role is an ideal point of entry toLocal Government for an accomplished leader from an aligned oradjacent sector keen to test themselves and transition to thepioneering City of Plymouth. To find out more about thisexceptional role, please speak with our advisors at BerwickPartners, Jonathan Clark on or
May 13, 2025
Full time
Plymouth isBritain's Ocean City. It's a springboard for innovation andcreativity across the UK - where great ideas are born and legaciesare forged. The City is rooted in marine engineering, navalheritage, pioneering exploration and diverse cultural industriesand health and social care. It is home to the UK's first NationalMarine Park, 'The Box' - an outstanding new regional museum - andis benefitting from the recently secured Freeport status for ourthriving commercial maritime sector. As one ofthe fastest growing cities in the UK, with an increasingly diversepopulation, Plymouth City Council has huge ambitions to reshapethis incredible place for generations to come by creating a betterfuture for everyone in the City and wider region. With significant plans encompassing job creation,increased productivity and prosperity, improved living standards,greater aspiration through education and skills, better housing forlocal people, addressing climate change and delivering qualityservices and facilities for those living in and visiting the City.All point to an ambitious improvement trajectory from already soundfoundations. This critical role is about ensuring the business isthe very best it can be to enable effective delivery across thiswide and ambitious agenda. As Chief OperatingOfficer, you will be at the heart of this ongoing transformation ofPlymouth for its communities, supporting and leveraging the work ofthe Chief Executive and Elected Members. You'll ensure that theenabling and corporate services of an excellent organisation arefocused towards improving delivery to the residents of Plymouth.You'll foster a culture of corporate accountability, engagingpartners across the system to drive improvement and efficiency. Youwill see the changes you are making in the City, now and for thefuture. Already experienced in leadingmultidisciplinary teams through modernisation, improvement andchange, embracing new technologies without losing sight of theindividual, driving performance and customer centricity, you willbring a commercial perspective informed by social purpose and adesire to make a difference every day. You will be a visible leaderin the City, with your teams, with partners and in our communities,reflecting your commitment to make a positive difference toPlymouth. Whilst an appreciation of publicservice would be helpful, this role is an ideal point of entry toLocal Government for an accomplished leader from an aligned oradjacent sector keen to test themselves and transition to thepioneering City of Plymouth. To find out more about thisexceptional role, please speak with our advisors at BerwickPartners, Jonathan Clark on or
Vehicle Technicians DAY AND NIGHT SHIFTS AVAILALBLE Would you like to work in a MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year, plus bank holidays. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Reading area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
May 12, 2025
Full time
Vehicle Technicians DAY AND NIGHT SHIFTS AVAILALBLE Would you like to work in a MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year, plus bank holidays. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Reading area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Health Safety and Quality Advisor (Mansfield / Field based) Circa £44k depending on experience plus £6k car allowance, bonus, pension, private Medical Insurance and life Assurance. Our client is a recognised global leader working within the Manufacturing and Shop fit Industry. The Health Safety and Quality Advisor plays an instrumental role in setting and maintaining the standards for quality, health, safety, and environmental management within the organization. This position involves the development, implementation, and oversight of policies and procedures that ensure the company's operations complies with regulatory requirements and industry best practices. By fostering a culture of continuous improvement, the Health Safety and Quality Advisor will aid the business in ensuring that both product quality and workplace conditions meet the highest standards, thereby safeguarding the well-being of employees and minimizing the environmental impact of business activities. Through their expertise, the role supports the organization's commitment to delivering excellence, while also addressing the well-being of its workforce and the preservation of the environment. This role supports the business by ensuring facilities are maintained and inspected as appropriate, in accordance with statutory requirements and business objectives. Health Safety and Quality Advisor Key Responsibilities Provide support and assistance to the Senior Leadership Team and Group Head of QEHS as required. Develop, implement, and oversee the Quality, Health, Safety, and Environmental (QHSE) management systems and policies, ensuring compliance with local, national, and international standards and legislation. Facilitate risk assessments and hazard identification processes across all operations, implementing risk mitigation and management strategies to minimize occupational health and safety risks. Facilitate the completion of construction phase plans and contractor RAMS where required. Lead internal and external QHSE audits, coordinating with different departments to ensure readiness and compliance, and addressing any findings with corrective actions. Where required, follow up with sites and provide support in the effective close out of corrective actions. Design and deliver appropriate QHSE training programs to all employees, promoting a culture of safety and awareness throughout the organization. Investigate accidents, incidents, near-misses, claims and nonconformities, facilitating the compilation of detailed reports with appropriate evidence to support findings, as well as ensuring comprehensive root cause analysis is completed proportionate to the harm and suitable corrective actions are implemented to prevent future occurrences. In addition to this, support the appropriate close out of employee, product and public liability claims and liaising with company insurers and appointed solicitors as required. Monitor and report on QHSE performance metrics, analysing data to identify trends and areas for improvement, and presenting findings to senior management. Liaise with external QHSE bodies, consultants, regulatory agency representatives, customers, and insurance inspectors to ensure all external obligations are met as required. Ensure that all required memberships and certifications are maintained to the highest possible standard including (but not limited to) ISO, Altius, Safe Contractor, SEDEX, Artila and Avetta. Oversee the management and disposal of hazardous substances and environmental permitting requirements, ensuring compliance with environmental protection regulations and minimizing environmental impact. Support the effective communication of QEHS matters across all levels of the business, including leading regular meetings with stakeholders as appropriate as well as the development and circulation of regular communication materials, including bulletins and tool box talks. Support the effective consultation of employees in line with regulatory requirements, promoting a positive culture of communication. Develop and implement continuous improvement plans and action logs, ensuring progress and improvement for stakeholder satisfaction. Providing appropriate health, safety and environmental advice and support to all areas of the business. Ensure appropriate emergency procedures are in place, implemented and communicated effectively as well as practiced regularly as appropriate. Provide administrative support for all QHES requirements including (but not limited to), all aspects of record management on the Assure system, minute taking, report writing and ordering of goods and services. Keeping up to date with new legislation and best practice in the industry. Requirements: 5 years' experience in Health Safety and Quality Advisor or similar compliance-based role - Essential. Minimum NEBOSH Certificate (or equivalent) and GRAD IOSH Membership - Essential. Excellent communication skills (both written and oral) with internal and external stakeholders. Must be flexible and work in multiple locations- willing to travel. Driving license essential due to the amount of travel involved in this role. INDH
May 12, 2025
Full time
Health Safety and Quality Advisor (Mansfield / Field based) Circa £44k depending on experience plus £6k car allowance, bonus, pension, private Medical Insurance and life Assurance. Our client is a recognised global leader working within the Manufacturing and Shop fit Industry. The Health Safety and Quality Advisor plays an instrumental role in setting and maintaining the standards for quality, health, safety, and environmental management within the organization. This position involves the development, implementation, and oversight of policies and procedures that ensure the company's operations complies with regulatory requirements and industry best practices. By fostering a culture of continuous improvement, the Health Safety and Quality Advisor will aid the business in ensuring that both product quality and workplace conditions meet the highest standards, thereby safeguarding the well-being of employees and minimizing the environmental impact of business activities. Through their expertise, the role supports the organization's commitment to delivering excellence, while also addressing the well-being of its workforce and the preservation of the environment. This role supports the business by ensuring facilities are maintained and inspected as appropriate, in accordance with statutory requirements and business objectives. Health Safety and Quality Advisor Key Responsibilities Provide support and assistance to the Senior Leadership Team and Group Head of QEHS as required. Develop, implement, and oversee the Quality, Health, Safety, and Environmental (QHSE) management systems and policies, ensuring compliance with local, national, and international standards and legislation. Facilitate risk assessments and hazard identification processes across all operations, implementing risk mitigation and management strategies to minimize occupational health and safety risks. Facilitate the completion of construction phase plans and contractor RAMS where required. Lead internal and external QHSE audits, coordinating with different departments to ensure readiness and compliance, and addressing any findings with corrective actions. Where required, follow up with sites and provide support in the effective close out of corrective actions. Design and deliver appropriate QHSE training programs to all employees, promoting a culture of safety and awareness throughout the organization. Investigate accidents, incidents, near-misses, claims and nonconformities, facilitating the compilation of detailed reports with appropriate evidence to support findings, as well as ensuring comprehensive root cause analysis is completed proportionate to the harm and suitable corrective actions are implemented to prevent future occurrences. In addition to this, support the appropriate close out of employee, product and public liability claims and liaising with company insurers and appointed solicitors as required. Monitor and report on QHSE performance metrics, analysing data to identify trends and areas for improvement, and presenting findings to senior management. Liaise with external QHSE bodies, consultants, regulatory agency representatives, customers, and insurance inspectors to ensure all external obligations are met as required. Ensure that all required memberships and certifications are maintained to the highest possible standard including (but not limited to) ISO, Altius, Safe Contractor, SEDEX, Artila and Avetta. Oversee the management and disposal of hazardous substances and environmental permitting requirements, ensuring compliance with environmental protection regulations and minimizing environmental impact. Support the effective communication of QEHS matters across all levels of the business, including leading regular meetings with stakeholders as appropriate as well as the development and circulation of regular communication materials, including bulletins and tool box talks. Support the effective consultation of employees in line with regulatory requirements, promoting a positive culture of communication. Develop and implement continuous improvement plans and action logs, ensuring progress and improvement for stakeholder satisfaction. Providing appropriate health, safety and environmental advice and support to all areas of the business. Ensure appropriate emergency procedures are in place, implemented and communicated effectively as well as practiced regularly as appropriate. Provide administrative support for all QHES requirements including (but not limited to), all aspects of record management on the Assure system, minute taking, report writing and ordering of goods and services. Keeping up to date with new legislation and best practice in the industry. Requirements: 5 years' experience in Health Safety and Quality Advisor or similar compliance-based role - Essential. Minimum NEBOSH Certificate (or equivalent) and GRAD IOSH Membership - Essential. Excellent communication skills (both written and oral) with internal and external stakeholders. Must be flexible and work in multiple locations- willing to travel. Driving license essential due to the amount of travel involved in this role. INDH
Czech Speaking Customer Service CoordinatorFull Time/PermEdinburghHybrid£26,000-£30,000Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with hybrid working options in Edinburgh? This leading global client offers a chance to advance your career with a competitive salary of up to £30,000. You will receive personalised training and ample opportunities for professional growth. Join a team of dedicated individuals committed to providing top-notch service!Your role will involve; Managing customer orders and working closely with logistics Handling phone calls and emails internally and externally Maintaining relationships with carriers and customers Solving issues quickly and efficientlyWhat do you need? Strong multitasking skills Proficiency in computer software are essential Excellent written and verbal communication skills Adaptability, dependability and problem-solving abilities Willingness to work collaboratively and respect othersIf you meet these requirements, we invite you to apply for this exciting position! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 12, 2025
Full time
Czech Speaking Customer Service CoordinatorFull Time/PermEdinburghHybrid£26,000-£30,000Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with hybrid working options in Edinburgh? This leading global client offers a chance to advance your career with a competitive salary of up to £30,000. You will receive personalised training and ample opportunities for professional growth. Join a team of dedicated individuals committed to providing top-notch service!Your role will involve; Managing customer orders and working closely with logistics Handling phone calls and emails internally and externally Maintaining relationships with carriers and customers Solving issues quickly and efficientlyWhat do you need? Strong multitasking skills Proficiency in computer software are essential Excellent written and verbal communication skills Adaptability, dependability and problem-solving abilities Willingness to work collaboratively and respect othersIf you meet these requirements, we invite you to apply for this exciting position! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Shrewsbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 12, 2025
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Shrewsbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Lead Customer Service Advisor Reference: MAY Expiry date: 2025-05-:30:00.000 Location: Hoddesdon Benefits: A superb range of exclusive, colleague-only benefits and discounts This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists at our busy site in Hoddesdon . As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience. Your responsibilities include coordinating the Bodyshop, preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments while ensuring security and insurance excess procedures are followed. We value your interest and passion for our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are appreciated. Problem-solving skills and the ability to escalate issues are advantageous, as is supporting retail sales development. Experience in a fast-paced customer-facing role within the automotive industry , such as dealership, accident repair, service, or sales, is essential. A full UK Driving Licence is also required. Why choose FMG RS? We offer a fantastic basic salary and much more: Uncapped monthly bonus schemes and guaranteed bonus during holidays Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off Free life assurance (x2 basic salary) Exclusive vehicle-leasing schemes Pension & Save-as-you-Earn schemes Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance A Benefits App with retailer discounts and cashback deals Wagestream App for financial control, discounts, and coaching Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain Reward opportunities through customer volume and bonus schemes Investment in your growth and career progression Growing industry presence with investments in EV capabilities, workshops, and training centers Join the FMG RS family With the best people in the industry, we believe no one else can do what we do as well as we can. So, what are you waiting for? We are agile. We are experts. We are imaginative. We are reliable.
May 12, 2025
Full time
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. Lead Customer Service Advisor Reference: MAY Expiry date: 2025-05-:30:00.000 Location: Hoddesdon Benefits: A superb range of exclusive, colleague-only benefits and discounts This is an exciting opportunity for a Lead Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists at our busy site in Hoddesdon . As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience. Your responsibilities include coordinating the Bodyshop, preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments while ensuring security and insurance excess procedures are followed. We value your interest and passion for our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are appreciated. Problem-solving skills and the ability to escalate issues are advantageous, as is supporting retail sales development. Experience in a fast-paced customer-facing role within the automotive industry , such as dealership, accident repair, service, or sales, is essential. A full UK Driving Licence is also required. Why choose FMG RS? We offer a fantastic basic salary and much more: Uncapped monthly bonus schemes and guaranteed bonus during holidays Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off Free life assurance (x2 basic salary) Exclusive vehicle-leasing schemes Pension & Save-as-you-Earn schemes Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance A Benefits App with retailer discounts and cashback deals Wagestream App for financial control, discounts, and coaching Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain Reward opportunities through customer volume and bonus schemes Investment in your growth and career progression Growing industry presence with investments in EV capabilities, workshops, and training centers Join the FMG RS family With the best people in the industry, we believe no one else can do what we do as well as we can. So, what are you waiting for? We are agile. We are experts. We are imaginative. We are reliable.
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
May 12, 2025
Full time
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The purpose of this role is to support BDO's largest business line, Audit & Assurance, in shaping, driving and implementing business development and marketing activity. The successful candidate will work with the Audit Executive and Business Development Manager to plan and implement activity which will differentiate BDO from its competitors. You will maintain a focus on increasing return on investment and generating meaningful engagement with clients and targets. The role is London based but occasionally there may be a need to travel to other offices across the UK. In this role you'll: Develop knowledge of the audit market place, including BDO's service offerings and key propositions as well as the wider competitive landscape Work with the partners to develop and deliver the stream's go to market strategy to support sector and regional audit growth plans Work collaboratively with key sectors, regions and other service lines to ensure issues-based and solutions-led campaigns are followed up locally Be a champion and advocate for the deployment of digital marketing channels and its seamless integration into the management of campaigns Champion the use of the CRM system and actively manage data quality Ensure the activities undertaken within the stream are delivered in a manner which maximises efficiency, leverages content and maximises ROI Support the MSC peer group in the areas of knowledge share, innovation and leveraging national activity Take ownership of project management and execution for key events and thought leadership campaigns, effectively leveraging MSC resources and securing specialist support where needed Be responsible for website, internal updates and use of social media channels ensuring timely and relevant content distribution Maintain a high-quality set of sector credentials, bid and marketing materials to support business development and engagement Provide central support to key client and key targeting activity, report on progress and make recommendations to improve client service Ensure stakeholder groups are made aware of, and directed to use, the self-service tools available to support knowledge, business development and client service delivery Be an advisor to senior stakeholders by managing upwards and providing solutions Be solutions-oriented by proactively identifying challenges in marketing and business development activities and presenting actionable recommendations to drive improvements You'll be someone with: Sound marketing experience including integrated campaign management Strong understanding of business development activity and campaign follow up to increase return on investment Proven experience using of digital tools and social media channels Best practice use of CRM An understanding of the principles and objectives of client listening, key account management and bids & pursuits The ability to persuade, influence and challenge senior stakeholders Project management skills We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 12, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The purpose of this role is to support BDO's largest business line, Audit & Assurance, in shaping, driving and implementing business development and marketing activity. The successful candidate will work with the Audit Executive and Business Development Manager to plan and implement activity which will differentiate BDO from its competitors. You will maintain a focus on increasing return on investment and generating meaningful engagement with clients and targets. The role is London based but occasionally there may be a need to travel to other offices across the UK. In this role you'll: Develop knowledge of the audit market place, including BDO's service offerings and key propositions as well as the wider competitive landscape Work with the partners to develop and deliver the stream's go to market strategy to support sector and regional audit growth plans Work collaboratively with key sectors, regions and other service lines to ensure issues-based and solutions-led campaigns are followed up locally Be a champion and advocate for the deployment of digital marketing channels and its seamless integration into the management of campaigns Champion the use of the CRM system and actively manage data quality Ensure the activities undertaken within the stream are delivered in a manner which maximises efficiency, leverages content and maximises ROI Support the MSC peer group in the areas of knowledge share, innovation and leveraging national activity Take ownership of project management and execution for key events and thought leadership campaigns, effectively leveraging MSC resources and securing specialist support where needed Be responsible for website, internal updates and use of social media channels ensuring timely and relevant content distribution Maintain a high-quality set of sector credentials, bid and marketing materials to support business development and engagement Provide central support to key client and key targeting activity, report on progress and make recommendations to improve client service Ensure stakeholder groups are made aware of, and directed to use, the self-service tools available to support knowledge, business development and client service delivery Be an advisor to senior stakeholders by managing upwards and providing solutions Be solutions-oriented by proactively identifying challenges in marketing and business development activities and presenting actionable recommendations to drive improvements You'll be someone with: Sound marketing experience including integrated campaign management Strong understanding of business development activity and campaign follow up to increase return on investment Proven experience using of digital tools and social media channels Best practice use of CRM An understanding of the principles and objectives of client listening, key account management and bids & pursuits The ability to persuade, influence and challenge senior stakeholders Project management skills We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Risk Management - Operations About This Role We're looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK's Operations Teams You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function. Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. What You'll Do Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk management strategy Lead our Operations Risk team, playing a trusted advisor role to the Head of Operations, and their leadership team, helping them to achieve their objectives in a well managed way. Stay abreast of regulatory changes and influence and support key regulatory change projects Support process management teams within the first line and ensure the business maintains a 'Dynamic and Well Controlled' standard for process ownership, risk management and controls. Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights Design, implement, and/or influence internal governance processes in line with Enterprise standards and expectations. Assess controls, and glean insights from issues and events across business areas Manage, implement and deliver on a key program of risk deliverables What We're Looking For Experience as a senior Risk leader, ideally within a regulated industry A critical thinker who seeks to understand the business, its processes, risks and control environment The ability to foster an environment of trust, collaboration, and belonging. A relentless focus on quality and timeliness You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious. Ability to develop influential relationships based upon shared risk objectives A passion for coaching and investing in the improvement of the team Experience in working with a wide range of stakeholders and possess the confidence to be able to challenge and influence external and internal stakeholders Confident judgement to formulate proposals and make solid recommendations to senior stakeholders Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 12, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Risk Management - Operations About This Role We're looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK's Operations Teams You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function. Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. What You'll Do Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk management strategy Lead our Operations Risk team, playing a trusted advisor role to the Head of Operations, and their leadership team, helping them to achieve their objectives in a well managed way. Stay abreast of regulatory changes and influence and support key regulatory change projects Support process management teams within the first line and ensure the business maintains a 'Dynamic and Well Controlled' standard for process ownership, risk management and controls. Serve as a liaison, interfacing with business partners, Tech, and other assurance functions, such as legal and compliance, to drive meaningful reductions in risk Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights Design, implement, and/or influence internal governance processes in line with Enterprise standards and expectations. Assess controls, and glean insights from issues and events across business areas Manage, implement and deliver on a key program of risk deliverables What We're Looking For Experience as a senior Risk leader, ideally within a regulated industry A critical thinker who seeks to understand the business, its processes, risks and control environment The ability to foster an environment of trust, collaboration, and belonging. A relentless focus on quality and timeliness You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious. Ability to develop influential relationships based upon shared risk objectives A passion for coaching and investing in the improvement of the team Experience in working with a wide range of stakeholders and possess the confidence to be able to challenge and influence external and internal stakeholders Confident judgement to formulate proposals and make solid recommendations to senior stakeholders Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Workshop Controllers, Would you like to work for an excellent dealer group, with state of the art facilities! This is a great opportunity to drive your career forward with a forward thinking group that offer an attractive salary, great working hours and fantastic benefits package. They are looking for a professional and dedicated Workshop Controller to take the role at our client's state of the art workshop. You will be responsible for planning and co-ordinating Workshop activity to meet customer requirements and maximising workshop utilisation and profitability. Why apply for this Workshop Controller position? • Great financial package • 33 days holiday incl Bank holidays • Excellent salary and working conditions • Training and development • Excellent Benefits package Workshop Controller Key Tasks: • Overseeing managing and motivating a number of Technicians • Maximising utilisation and productivity to achieve set objectives and customers' expectations. • Ensuring the workshop loading system is updated and accurate. • To identify potential warranty claims as per manufacturers requirements. • Liaise with Aftersales to order parts. • Completing job cards. • To undertake performance reviews and initiate training where needed. About the Person: • Main Dealer experience is essential • Experience within the Workshop Controller environment • An understanding of management and training techniques • Awareness of Health and Safety policies • The ability to be self-motivated to achieve targets • Excellent time management skills Our client is happy to discuss options of flexible working. They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you. This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
May 12, 2025
Full time
Workshop Controllers, Would you like to work for an excellent dealer group, with state of the art facilities! This is a great opportunity to drive your career forward with a forward thinking group that offer an attractive salary, great working hours and fantastic benefits package. They are looking for a professional and dedicated Workshop Controller to take the role at our client's state of the art workshop. You will be responsible for planning and co-ordinating Workshop activity to meet customer requirements and maximising workshop utilisation and profitability. Why apply for this Workshop Controller position? • Great financial package • 33 days holiday incl Bank holidays • Excellent salary and working conditions • Training and development • Excellent Benefits package Workshop Controller Key Tasks: • Overseeing managing and motivating a number of Technicians • Maximising utilisation and productivity to achieve set objectives and customers' expectations. • Ensuring the workshop loading system is updated and accurate. • To identify potential warranty claims as per manufacturers requirements. • Liaise with Aftersales to order parts. • Completing job cards. • To undertake performance reviews and initiate training where needed. About the Person: • Main Dealer experience is essential • Experience within the Workshop Controller environment • An understanding of management and training techniques • Awareness of Health and Safety policies • The ability to be self-motivated to achieve targets • Excellent time management skills Our client is happy to discuss options of flexible working. They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you. This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Service Advisors, Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Belfast area. The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Service Advisor Benefits include: • Industry leading package bonus scheme with uncapped earnings and an upsell bonus • 33 days annual leave. in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website Service Advisor Requirements: • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
May 12, 2025
Full time
Service Advisors, Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Belfast area. The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Service Advisor Benefits include: • Industry leading package bonus scheme with uncapped earnings and an upsell bonus • 33 days annual leave. in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website Service Advisor Requirements: • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. Together with their generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply today. Apply today sending your CV to (url removed) or call Steve on M: (0)(phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Premier Customer Success Manager - Hospitality Software This role will be based 3 days a week in one of our Access Offices. We're looking for passionate individuals to join the Access family, who believe in our core values of loving work, loving life, and being authentic. Our success depends on our people, and we aim to help you grow and develop your career. What does Access offer you? A flexible, hybrid working environment that balances work and life. A strong, team-based office culture. Commitment to your development and success. Competitive salary, 25 days holiday (increasing with tenure), and a matched pension scheme. A range of benefits tailored to your needs. One charity day annually to support a cause important to you. About you: As a Customer Success Manager, you will be responsible for the success of a portfolio of our most valued customers. You will be customer-centric, passionate about how software can improve our customers' lives and businesses, and confident in building relationships at all levels, including C-Suite executives. You will conduct periodic reviews, provide progress reports, and demonstrate the value of Access solutions. Day to Day responsibilities include: Reporting, identifying risks and opportunities, taking appropriate action, and driving continuous improvement. Establishing yourself as a trusted advisor by creating and maintaining strong relationships with key customers and stakeholders. Resolving customer challenges promptly by engaging appropriate resources and influencing outcomes. Conducting reviews to discuss trends, sentiment, success factors, and opportunities for expansion. Generating upsell and expansion revenue through customer insights and industry knowledge. Skills and experiences required: Ability to analyze customer challenges and resolve them quickly. Capability to manage conflicting priorities under pressure. Strong commercial acumen and negotiation skills. Ability to articulate how product features deliver customer success outcomes. Understanding of product usage data by customer or segment. About The Access Group: We are one of the largest UK-headquartered providers of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient through our solutions, including Access Workspace. We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality, and we invite you to join our vibrant team where you can love what you do, love how you live, and be authentically you.
May 12, 2025
Full time
Premier Customer Success Manager - Hospitality Software This role will be based 3 days a week in one of our Access Offices. We're looking for passionate individuals to join the Access family, who believe in our core values of loving work, loving life, and being authentic. Our success depends on our people, and we aim to help you grow and develop your career. What does Access offer you? A flexible, hybrid working environment that balances work and life. A strong, team-based office culture. Commitment to your development and success. Competitive salary, 25 days holiday (increasing with tenure), and a matched pension scheme. A range of benefits tailored to your needs. One charity day annually to support a cause important to you. About you: As a Customer Success Manager, you will be responsible for the success of a portfolio of our most valued customers. You will be customer-centric, passionate about how software can improve our customers' lives and businesses, and confident in building relationships at all levels, including C-Suite executives. You will conduct periodic reviews, provide progress reports, and demonstrate the value of Access solutions. Day to Day responsibilities include: Reporting, identifying risks and opportunities, taking appropriate action, and driving continuous improvement. Establishing yourself as a trusted advisor by creating and maintaining strong relationships with key customers and stakeholders. Resolving customer challenges promptly by engaging appropriate resources and influencing outcomes. Conducting reviews to discuss trends, sentiment, success factors, and opportunities for expansion. Generating upsell and expansion revenue through customer insights and industry knowledge. Skills and experiences required: Ability to analyze customer challenges and resolve them quickly. Capability to manage conflicting priorities under pressure. Strong commercial acumen and negotiation skills. Ability to articulate how product features deliver customer success outcomes. Understanding of product usage data by customer or segment. About The Access Group: We are one of the largest UK-headquartered providers of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient through our solutions, including Access Workspace. We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality, and we invite you to join our vibrant team where you can love what you do, love how you live, and be authentically you.
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
May 12, 2025
Full time
We support agile working Click here for more information on agile working options. Agile Working Options Job Share Hybrid Working Job title: Associate Director, Corporate and Institutional Debt team Location: London, Birmingham, Edinburgh, Leeds or Manchester Hours: Full time Working Pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at our above offices. About this opportunity: Are you ready to be part of a hardworking, collaborative, and diverse team? Our Corporate and Institutional Debt team (CIDT) leads high-profile transactions, focusing on origination and execution of loan facilities for our Corporate and Institutional Banking (CIB) clients. You'll work on a variety of debt financings, including refinancing and M&A, primarily for Institutional Clients in the Insurance and Asset Manager sectors. What you'll be doing: Support Directors and Sector RDs: Deliver the CIDT business plan and assist in the successful origination and execution of transactions. Supervise Performance: Oversee the performance of completed deals and manage relationships with internal and external customers. Form Relationships: Maintain relationships with local partners (Coverage, Credit, Product Partners, and Lending Execution). External Profile: Build and sustain an external profile with professional advisors (Lawyers, Corporate Finance, and Diligence providers). See Opportunities: Identify debt opportunities with Relationship Directors and Business Development, leading relationship/pitch presentations and deal execution. Maintain Standards: Ensure high-quality standards in credit assessment, financial modelling, and management information, while supporting and developing associates. What you'll need: Client Experience: Experience in Corporate and Institutional Banking (CIB) is required. Credit & Financial Analysis: Proven experience in complex credit assessment and report writing skills. Curiosity about Corporate Finance: A genuine passion for corporate finance. Market Knowledge: Understanding of the market environment in which Corporate Coverage operates. Financial Modelling: Ability to interpret client financial info, identify key issues, and implement appropriate deal structures. Ensure accurate financial modelling and sensitivity analysis. Good understanding of financial statements is expected. Loan Documentation: Familiarity with loan documentation processes. About working for us: We aim to be the UK's leading business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop. We have set diversity goals in senior roles, created a menopause health package, and launched a Working with Cancer Initiative. We offer workplace adjustments for colleagues with disabilities, including flexible office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for applicants with disabilities, long-term health, or neurodivergent conditions who meet the role's minimum criteria. We provide adjustments throughout the recruitment process to reduce barriers-just let us know what you need. Curious about the vacancy? Join Neil Wishart for an Informative Call! Neil will host a call at 2 pm on Friday, 16th May, to share all the details. By joining our Talent Community, your profile will be visible to our recruitment teams, who are always looking to match outstanding talent with current and future opportunities. Complete the short form to stay updated. At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services and enjoy many opportunities to learn, grow, and develop. We are committed to a values-led culture and building a diverse workforce that reflects the communities we serve. Together, we're creating an inclusive workplace where everyone can make a real difference.
