Job Description - Store Manager () Job Number: Job Posting 11 Mar 2025 Unposting Date 10 Apr 2025 Location UK-England-Chesham-Chesham - High Street (37) (Store# 86791) Store Manager - Chesham Calling all community champions who are Retail and/or Hospitality professionals, that want to blend the two! Starbucks Chesham are looking for a community store manager. Join us for coffee, stay for the community, connections and opportunities. We are seeking a compassionate and community-minded Store Manager to join the Starbucks family. In this role, you will be responsible for fostering a positive, inclusive, and supportive environment within your store and the community you serve. Your primary focus will be on building strong relationships, promoting community engagement, and ensuring that our initiatives align with the values and needs of the people we serve. To be successful in this community store, you'll have previous experience in leading a team in a dynamic retail or hospitality environment. You'll understand your market, get to know the competition and can identify opportunities to drive store profitability and your business forward. But most importantly you'll be an ambassador for the community you serve and the partners you lead. The best part about this role is that no two days are ever the same! A typical week could include: Executing the store operations through your team and scheduling efficiently to the needs of your store and the business. Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance. Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets. Cascading and rolling out of new initiatives to enable operational excellence and drive business results. Lead, mentor, and support a team of dedicated partners to community engagement and outreach. Foster a collaborative and inclusive team environment that values diversity and encourages innovation. Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations. Setting challenging and realistic goals to drive engagement and improve partner performance. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. Our partner promise to you, is not only joining our Starbucks family but having immediate access to 33 days of holiday annually, free drinks and food while on shift and a free bag of coffee every single week! In return, we'll also offer you a competitive starting salary and benefits that include: 33 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year. Free drinks and food when you're on shift. Our store bonus program. Bean stock options for all partners (own part of Starbucks!). Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself). A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise. Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform. Life assurance. Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit). A free 24/7 Employee Assistance Programme available to you and your family. Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners. Great long-term career opportunities in store and support center. So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong. What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Apr 26, 2025
Full time
Job Description - Store Manager () Job Number: Job Posting 11 Mar 2025 Unposting Date 10 Apr 2025 Location UK-England-Chesham-Chesham - High Street (37) (Store# 86791) Store Manager - Chesham Calling all community champions who are Retail and/or Hospitality professionals, that want to blend the two! Starbucks Chesham are looking for a community store manager. Join us for coffee, stay for the community, connections and opportunities. We are seeking a compassionate and community-minded Store Manager to join the Starbucks family. In this role, you will be responsible for fostering a positive, inclusive, and supportive environment within your store and the community you serve. Your primary focus will be on building strong relationships, promoting community engagement, and ensuring that our initiatives align with the values and needs of the people we serve. To be successful in this community store, you'll have previous experience in leading a team in a dynamic retail or hospitality environment. You'll understand your market, get to know the competition and can identify opportunities to drive store profitability and your business forward. But most importantly you'll be an ambassador for the community you serve and the partners you lead. The best part about this role is that no two days are ever the same! A typical week could include: Executing the store operations through your team and scheduling efficiently to the needs of your store and the business. Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance. Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets. Cascading and rolling out of new initiatives to enable operational excellence and drive business results. Lead, mentor, and support a team of dedicated partners to community engagement and outreach. Foster a collaborative and inclusive team environment that values diversity and encourages innovation. Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations. Setting challenging and realistic goals to drive engagement and improve partner performance. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. Our partner promise to you, is not only joining our Starbucks family but having immediate access to 33 days of holiday annually, free drinks and food while on shift and a free bag of coffee every single week! In return, we'll also offer you a competitive starting salary and benefits that include: 33 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year. Free drinks and food when you're on shift. Our store bonus program. Bean stock options for all partners (own part of Starbucks!). Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself). A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise. Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform. Life assurance. Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit). A free 24/7 Employee Assistance Programme available to you and your family. Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners. Great long-term career opportunities in store and support center. So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong. What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Analytics team is changing the culture of Amex GBT, helping our commercial teams make data-driven decisions. As a Sr. Analytics Manager, you'll bring your experience in strategy and communication, and collaborate with analysts, data scientists, and data engineers to bring data to life. This is a phenomenal opportunity for those who wish to grow, develop, and innovate as we guide the future of the business travel industry. What You'll Do Work directly with internal partners in commercial to define problems, recommend analytical approaches, and deliver solutions. Act as a thought partner in commercial analytics, guiding the effective use of data across the customer lifecycle Translate customer feedback into commercial insights to improve client satisfaction and retention Translate complex analytical findings into compelling, actionable insights for senior executives and non-technical audiences Work with data governance to enhance data availability, quality and accessibility Tell compelling stories with data that help drive business decisions What We're Looking For Master's degree or equivalent experience in any of the following fields: machine learning, computer science, statistics, or mathematics 8+ years of work experience in a business environment with an analytics background Very strong programming background and expertise in using SQL Solid understanding of machine learning models and techniques, advanced analytics and statistical methods to solve business problems Passionate about telling stories using data Skillful in influence and relationship management skills; comfortable interacting across all levels of leadership Ability to perform in a fast-paced environment and be able to handle ambiguity Sharp focus on results and strong attention to detail Excellent verbal and written communication skills Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Apr 25, 2025
Full time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Analytics team is changing the culture of Amex GBT, helping our commercial teams make data-driven decisions. As a Sr. Analytics Manager, you'll bring your experience in strategy and communication, and collaborate with analysts, data scientists, and data engineers to bring data to life. This is a phenomenal opportunity for those who wish to grow, develop, and innovate as we guide the future of the business travel industry. What You'll Do Work directly with internal partners in commercial to define problems, recommend analytical approaches, and deliver solutions. Act as a thought partner in commercial analytics, guiding the effective use of data across the customer lifecycle Translate customer feedback into commercial insights to improve client satisfaction and retention Translate complex analytical findings into compelling, actionable insights for senior executives and non-technical audiences Work with data governance to enhance data availability, quality and accessibility Tell compelling stories with data that help drive business decisions What We're Looking For Master's degree or equivalent experience in any of the following fields: machine learning, computer science, statistics, or mathematics 8+ years of work experience in a business environment with an analytics background Very strong programming background and expertise in using SQL Solid understanding of machine learning models and techniques, advanced analytics and statistical methods to solve business problems Passionate about telling stories using data Skillful in influence and relationship management skills; comfortable interacting across all levels of leadership Ability to perform in a fast-paced environment and be able to handle ambiguity Sharp focus on results and strong attention to detail Excellent verbal and written communication skills Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Pure Storage is seeking a Customer Success Manager (CSM) to drive and lead our customers to successfully adopt and utilize Portworx products by developing and executing tailored Customer Success Plans, crafting and delivering Quarterly Business Reviews, understanding your customers' business needs, technical priorities and proactively addressing potential issues to maximize customer value and drive ongoing business growth within your assigned book of business. You will act as an advocate and trusted advisor for the customer within Portworx/Pure Storage by communicating customer feedback to internal teams to improve our product and service offerings. Portworx believes in a collaborative, team-first culture where the mindset of aggressive ownership and accountability powers our ethos of innovation and underscores our core mentality of Work Hard, Play Hard. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with customer product and sponsorship stakeholders for your assigned accounts. Act as a trusted advisor to a portfolio of enterprise customers, ensuring their success with Portworx's software solutions. Proactively manage the customer lifecycle, including onboarding, adoption, renewal, and expansion. Success Plan Development: Create success plans that enable customer initiatives and measurable business objectives. Regularly report your progress to internal and external stakeholders. Quarterly Business Reviews: Conduct regular business reviews to discuss key performance indicators, challenges, and growth opportunities. Technical Expertise: Serve as the primary contact for customer inquiries, troubleshooting, and issue escalations. Proactive Engagement: Track and analyze customer adoption/usage metrics to identify trends and opportunities for usage and expansion of use cases. Voice of the Customer: Collaborate with internal teams (e.g. Sales, Product, Support) to address and project manage customer needs and drive solutions. Partner with Sales to identify upsell and cross-sell opportunities. Provide insights to Product teams based on customer feedback and feature requests. Renewal and Expansion: Identify and mitigate potential churn risks, escalating when necessary. Identify and advocate for mutually beneficial opportunities for expansion, cross-sell, and upsell by demonstrating ROI and alignment with customer priorities. Ownership Mindset & Executive Sponsorship Focus: Begin understanding the strategic goals of customer organizations and identify opportunities to align the company's offerings. Take the initiative to support senior team members in fostering relationships with customer executives by preparing insights, reports, and actionable recommendations. Customer Travel: Willingness and ability to travel up to 40% (occasionally on short notice). Experience You Bring: Previous experience in customer-facing roles, such as customer success, technical account management, professional services, support, or account management, preferably in Cloud computing, containerization, virtualization, or application deployment. 2 to 5 years of demonstrated success and experience in customer-facing roles. Previous experience with Salesforce and Gainsight. Excellent communication, presentation, and interpersonal skills to build rapport with customers at various levels. Empathy and a customer-first mindset. Problem-solving aptitude with great attention to detail. Eagerness to learn and adapt to new technologies and processes. Preferred Skills & Qualifications: Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure. Knowledge and hands-on experience in cloud deployments. Deep (and technical) understanding of data center infrastructure - virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps. Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL). Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required. NOTE: We are primarily an in-office environment and therefore, you will be expected to work from the Chicago or New York office in compliance with Pure's policies, unless you are on PTO, work travel, or other approved leave. Nice to have: Professional knowledge of French. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion, and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don't match all of the role criteria. If you think you can do the job and feel you're a good match, please apply.
Apr 25, 2025
Full time
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Pure Storage is seeking a Customer Success Manager (CSM) to drive and lead our customers to successfully adopt and utilize Portworx products by developing and executing tailored Customer Success Plans, crafting and delivering Quarterly Business Reviews, understanding your customers' business needs, technical priorities and proactively addressing potential issues to maximize customer value and drive ongoing business growth within your assigned book of business. You will act as an advocate and trusted advisor for the customer within Portworx/Pure Storage by communicating customer feedback to internal teams to improve our product and service offerings. Portworx believes in a collaborative, team-first culture where the mindset of aggressive ownership and accountability powers our ethos of innovation and underscores our core mentality of Work Hard, Play Hard. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with customer product and sponsorship stakeholders for your assigned accounts. Act as a trusted advisor to a portfolio of enterprise customers, ensuring their success with Portworx's software solutions. Proactively manage the customer lifecycle, including onboarding, adoption, renewal, and expansion. Success Plan Development: Create success plans that enable customer initiatives and measurable business objectives. Regularly report your progress to internal and external stakeholders. Quarterly Business Reviews: Conduct regular business reviews to discuss key performance indicators, challenges, and growth opportunities. Technical Expertise: Serve as the primary contact for customer inquiries, troubleshooting, and issue escalations. Proactive Engagement: Track and analyze customer adoption/usage metrics to identify trends and opportunities for usage and expansion of use cases. Voice of the Customer: Collaborate with internal teams (e.g. Sales, Product, Support) to address and project manage customer needs and drive solutions. Partner with Sales to identify upsell and cross-sell opportunities. Provide insights to Product teams based on customer feedback and feature requests. Renewal and Expansion: Identify and mitigate potential churn risks, escalating when necessary. Identify and advocate for mutually beneficial opportunities for expansion, cross-sell, and upsell by demonstrating ROI and alignment with customer priorities. Ownership Mindset & Executive Sponsorship Focus: Begin understanding the strategic goals of customer organizations and identify opportunities to align the company's offerings. Take the initiative to support senior team members in fostering relationships with customer executives by preparing insights, reports, and actionable recommendations. Customer Travel: Willingness and ability to travel up to 40% (occasionally on short notice). Experience You Bring: Previous experience in customer-facing roles, such as customer success, technical account management, professional services, support, or account management, preferably in Cloud computing, containerization, virtualization, or application deployment. 2 to 5 years of demonstrated success and experience in customer-facing roles. Previous experience with Salesforce and Gainsight. Excellent communication, presentation, and interpersonal skills to build rapport with customers at various levels. Empathy and a customer-first mindset. Problem-solving aptitude with great attention to detail. Eagerness to learn and adapt to new technologies and processes. Preferred Skills & Qualifications: Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure. Knowledge and hands-on experience in cloud deployments. Deep (and technical) understanding of data center infrastructure - virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps. Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL). Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required. NOTE: We are primarily an in-office environment and therefore, you will be expected to work from the Chicago or New York office in compliance with Pure's policies, unless you are on PTO, work travel, or other approved leave. Nice to have: Professional knowledge of French. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion, and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don't match all of the role criteria. If you think you can do the job and feel you're a good match, please apply.
About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is a hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the incoming customer enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly. Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedule quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - work to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers. This is a hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge office location. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in English and French. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience would be a plus. Previous knowledge or experience in CRM or SaaS is a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Tampa, Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Apr 25, 2025
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is a hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the incoming customer enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly. Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedule quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - work to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers. This is a hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge office location. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in English and French. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience would be a plus. Previous knowledge or experience in CRM or SaaS is a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Tampa, Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Job Category : Business Analysis Requisition Number : SENIO012734 Posted : October 22, 2024 Employment Type : Full-Time Work Arrangement : Hybrid Locations Manchester, GB, GBR UK-London 20 Broadway Studios London, W67AF, GBR Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. At Circana, we are fuelled by our passion for continuous learning and growth. We seek and share feedback freely and celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at . What will you be doing? The Senior Insight Manager is a crucial member of the Retail team, utilising extensive industry knowledge to provide valuable insights to clients. The ideal candidate will need to have an innovative and analytical mind to grow our clients' businesses through inspiring insight, paired with superb interpersonal and engagement skills to deliver an excellent service to clients. Job Responsibilities Coordinates, executes, analyses, and presents findings from a variety of insight projects commissioned by the client, positioning recommendations, actions, and quantified new opportunities in an influential manner. Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other Circana functions to deliver a positive client experience. Full understanding and the ability to articulate the value of the full range of Circana Group services, including Analytics, Shopper, Field, and Technology Solutions. Act as a business consultant leveraging the breadth and execution of Circana solutions to deliver business growth and efficiencies. First point of contact for clients on day-to-day issues and champion the clients' needs within the wider Circana organisation. Drive engagement and penetration of Circana across all client functions through effective engagement strategies. Requirements Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges. Demonstrated effective communication and interpersonal skills as shown by the ability to communicate appropriately with clients, professional presence, and the ability to understand and respond to another's point of view. Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change. Administrative accountability: financial and business reporting, adherence to corporate policies, and meeting deadlines on corporate initiatives surrounding personal development and input into business planning. As well as the technical skills, experience, and attributes required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek Clarity: Embracing complexity to create clarity and inspire action. Own the Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone.
Apr 25, 2025
Full time
Job Category : Business Analysis Requisition Number : SENIO012734 Posted : October 22, 2024 Employment Type : Full-Time Work Arrangement : Hybrid Locations Manchester, GB, GBR UK-London 20 Broadway Studios London, W67AF, GBR Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. At Circana, we are fuelled by our passion for continuous learning and growth. We seek and share feedback freely and celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at . What will you be doing? The Senior Insight Manager is a crucial member of the Retail team, utilising extensive industry knowledge to provide valuable insights to clients. The ideal candidate will need to have an innovative and analytical mind to grow our clients' businesses through inspiring insight, paired with superb interpersonal and engagement skills to deliver an excellent service to clients. Job Responsibilities Coordinates, executes, analyses, and presents findings from a variety of insight projects commissioned by the client, positioning recommendations, actions, and quantified new opportunities in an influential manner. Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other Circana functions to deliver a positive client experience. Full understanding and the ability to articulate the value of the full range of Circana Group services, including Analytics, Shopper, Field, and Technology Solutions. Act as a business consultant leveraging the breadth and execution of Circana solutions to deliver business growth and efficiencies. First point of contact for clients on day-to-day issues and champion the clients' needs within the wider Circana organisation. Drive engagement and penetration of Circana across all client functions through effective engagement strategies. Requirements Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges. Demonstrated effective communication and interpersonal skills as shown by the ability to communicate appropriately with clients, professional presence, and the ability to understand and respond to another's point of view. Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change. Administrative accountability: financial and business reporting, adherence to corporate policies, and meeting deadlines on corporate initiatives surrounding personal development and input into business planning. As well as the technical skills, experience, and attributes required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek Clarity: Embracing complexity to create clarity and inspire action. Own the Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone.
Sr. Pre-Construction Manager, EMEA Pre-Construction DESCRIPTION Amazon's Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. The EMEA Data Center Construction team is looking for a Senior Pre-Construction Manager to serve as the primary owner of the management of pre-construction phase for Power and substations, liaising with Real Estate, Design Engineering, Construction and other critical partner teams during initial planning, conceptual design and design development; providing cost, schedule, and constructability guidance for this HV infrastructure. Key job responsibilities You will review and provide input into global standards and HV infrastructure designs. You will independently support, overview and manage complex, cross-functional HV infrastructure projects from site selection, permitting and contract execution, and keep project stakeholders informed to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the projects' progress under control by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams including real estate, construction legal, design engineering, construction, finance, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive results through clearing blockers, making decisions, leading and influencing. You will conduct negotiations with general contractors and evaluate bids/proposals participating in pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with developers, general contractors and design consultants. You will evaluate site Due Diligences, schedule tracking, and identify and solve factors that may impede a successful permitted project hand-over to Amazon stakeholders. You will insist on the highest standards from yourself and others and drive accountability for results, leading externals, and potentially, internals, including coaching and/or disciplinary actions, as needed. BASIC QUALIFICATIONS 5+ years in construction site management. 7+ years of experience in conducting negotiations with general contractors and evaluate bids/proposals with detail and accuracy. 7+ years of experience in mission critical facilities and HV infrastructure projects (design, pre-construction, scheduling, construction and commissioning), or equivalent. Bachelor's degree in Construction Project Management, Architecture, Engineering, related field or equivalent trade certification. Knowledge of best practice industry safety, quality standards and local safety regulations with experience performing the role of a client within those regulations. PREFERRED QUALIFICATIONS Professional certification, such as CCM, PMP, AC or CPC. Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switch-gear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, CRAC). Knowledge of civil, electric and mechanical engineering principles. Additional knowledge of other languages will be appreciated. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Apr 25, 2025
Full time
Sr. Pre-Construction Manager, EMEA Pre-Construction DESCRIPTION Amazon's Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. The EMEA Data Center Construction team is looking for a Senior Pre-Construction Manager to serve as the primary owner of the management of pre-construction phase for Power and substations, liaising with Real Estate, Design Engineering, Construction and other critical partner teams during initial planning, conceptual design and design development; providing cost, schedule, and constructability guidance for this HV infrastructure. Key job responsibilities You will review and provide input into global standards and HV infrastructure designs. You will independently support, overview and manage complex, cross-functional HV infrastructure projects from site selection, permitting and contract execution, and keep project stakeholders informed to contribute to the performance of the team, building trust and respect in all working relationships. You will keep the projects' progress under control by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. You will work with internal/external teams including real estate, construction legal, design engineering, construction, finance, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive results through clearing blockers, making decisions, leading and influencing. You will conduct negotiations with general contractors and evaluate bids/proposals participating in pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with developers, general contractors and design consultants. You will evaluate site Due Diligences, schedule tracking, and identify and solve factors that may impede a successful permitted project hand-over to Amazon stakeholders. You will insist on the highest standards from yourself and others and drive accountability for results, leading externals, and potentially, internals, including coaching and/or disciplinary actions, as needed. BASIC QUALIFICATIONS 5+ years in construction site management. 7+ years of experience in conducting negotiations with general contractors and evaluate bids/proposals with detail and accuracy. 7+ years of experience in mission critical facilities and HV infrastructure projects (design, pre-construction, scheduling, construction and commissioning), or equivalent. Bachelor's degree in Construction Project Management, Architecture, Engineering, related field or equivalent trade certification. Knowledge of best practice industry safety, quality standards and local safety regulations with experience performing the role of a client within those regulations. PREFERRED QUALIFICATIONS Professional certification, such as CCM, PMP, AC or CPC. Knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switch-gear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, CRAC). Knowledge of civil, electric and mechanical engineering principles. Additional knowledge of other languages will be appreciated. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Job Description - Store Manager () Job Number: Job Posting 12 Feb 2025 Unposting Date 14 Mar 2025 Location UK-England-RDG-Reading Brunel Retail Park (Store# 83862) Starbucks - Store Manager We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. As a leader at Starbucks you will be empowered to treat the store as if it is your own business. To be successful in the role, you'll have previous experience in leading a team in a dynamic retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You'll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you'll be setting the example and leading from the front on shift. A typical day could include: Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners. Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance. Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs. Cascading and rolling out of new initiatives to enable operational excellence and drive business results. Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations. Setting challenging and realistic goals to drive engagement and improve partner performance. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager. In return, we'll offer you a competitive starting salary and benefits that include: 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year. Free drinks and food when you're on shift. Our store bonus program. Bean stock options for all partners (own part of Starbucks!). Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself). A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise. Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform. Life assurance. Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit). A free 24/7 Employee Assistance Programme available to you and your family. Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners. Great long-term career opportunities in store and support center. So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong. What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Apr 25, 2025
Full time
Job Description - Store Manager () Job Number: Job Posting 12 Feb 2025 Unposting Date 14 Mar 2025 Location UK-England-RDG-Reading Brunel Retail Park (Store# 83862) Starbucks - Store Manager We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. As a leader at Starbucks you will be empowered to treat the store as if it is your own business. To be successful in the role, you'll have previous experience in leading a team in a dynamic retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward. You'll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you'll be setting the example and leading from the front on shift. A typical day could include: Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners. Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance. Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs. Cascading and rolling out of new initiatives to enable operational excellence and drive business results. Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations. Setting challenging and realistic goals to drive engagement and improve partner performance. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager. In return, we'll offer you a competitive starting salary and benefits that include: 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year. Free drinks and food when you're on shift. Our store bonus program. Bean stock options for all partners (own part of Starbucks!). Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself). A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise. Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform. Life assurance. Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit). A free 24/7 Employee Assistance Programme available to you and your family. Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners. Great long-term career opportunities in store and support center. So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong. What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in the UK. The position could be based anywhere in the UK and it fosters a collaborative and empowering culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. While there is no mandatory in-office schedule, employees are encouraged to visit the office as needed to enhance collaboration. This role requires weekly travel to approximately 10-12 or more assigned customer accounts. Depending on specific account assignments, there may also be occasional travel to other locations in the region. The ability to travel frequently is essential for building and maintaining effective relationships with customers. Your Role Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology. Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary. Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience. Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations. Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback. Play a pivotal role in establishing foundational processes and best practices within the customer experience team. Achieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility. Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements. What You Will Bring 5+ years of experience in customer-facing technical roles , engaging with mid-senior level stakeholders. Strong technical expertise in data center technology, virtualization, and hyper-converged solutions. Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP ) enhancing credibility. Familiarity with architectural frameworks such as ITIL and TOGAF. Proven experience in managing large-scale customer operational standards and processes. Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs. Customer-centric mindset coupled with a passion for driving change and developing success strategies. Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement; however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
Apr 25, 2025
Full time
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in the UK. The position could be based anywhere in the UK and it fosters a collaborative and empowering culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. While there is no mandatory in-office schedule, employees are encouraged to visit the office as needed to enhance collaboration. This role requires weekly travel to approximately 10-12 or more assigned customer accounts. Depending on specific account assignments, there may also be occasional travel to other locations in the region. The ability to travel frequently is essential for building and maintaining effective relationships with customers. Your Role Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology. Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary. Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience. Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations. Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback. Play a pivotal role in establishing foundational processes and best practices within the customer experience team. Achieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility. Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements. What You Will Bring 5+ years of experience in customer-facing technical roles , engaging with mid-senior level stakeholders. Strong technical expertise in data center technology, virtualization, and hyper-converged solutions. Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP ) enhancing credibility. Familiarity with architectural frameworks such as ITIL and TOGAF. Proven experience in managing large-scale customer operational standards and processes. Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs. Customer-centric mindset coupled with a passion for driving change and developing success strategies. Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement; however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
Company Description About Publicis Groupe Publicis Groupe is organized into 4 Solutions Hubs for easier connectivity and integration: Publicis Communications , Publicis Media , Publicis Sapient , and Publicis Health . In this model, all agency brands still exist and share an operational backbone, which gives them the power and expertise of all the Solution Hubs combined to deliver the scale required to compete and win in a data-led, digital-first world. Epsilon, the data-driven marketing and tech company and its platform Conversant, that joined the Groupe in July 2019, is positioned at the center, fueling all the Groupe's operations with their unparalleled data expertise. As a Connecting Company, we are able to deliver as the Power of One - driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on our clients. About Publicis Media Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis Sapient, and Publicis Health. Led by Niel Bornman, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark, Digitas, and Blue 449, and supported by its digital-first, data-driven Global Practices which together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 13,500 employees worldwide. Overview Our global ops team is an operational infrastructure that connects our people, process, and technology. Publicis has spent the last 10 years honing our capabilities in the operations area, which now have become foundational to how we deliver excellence across client business. The manager role plays a key part in the Global Operations Team and will be front and center in developing our strategy for how we will connect our people, process, and technology from strategy through to activation/delivery and reporting. This candidate has ownership of the end-to-end operations and connection for our clients globally. Key Role Responsibilities: Business Operations Support a global team through scoping, staffing, and management of multi-million-dollar business covering large scale operational projects and multiple concurrent workstreams. Manage discovery, standardisation, best practices, and deployment of core global operations powerhouse, and external vendor services and platforms. Leadership of the delivery, maintenance, and adoption of the global selected platforms. Set global guidelines for local market financial teams including but not limited to revenue forecasts, billing reporting, invoice management, hours tracking/reporting, buy authorizations, and client specific financial reporting needs. Creation and management of standardised processes across the business, understanding current pain points, and building a plan to address and map out an ideal process. Support operational efficiency and automation initiatives that can be developed and deployed across markets. Partner with internal stakeholders to continuously optimise cross-agency processes, synergies, and platforms, ensuring stakeholder buy-in and compliance to support opportunities to enhance productivity and improve efficiencies. Support with all client facing operational needs. Support in management of global reporting in partnership with analytics team to ensure delivery of global reporting dashboard to client. Qualifications Previous marketing, advertising, operations, or program management experience. Experience driving alignment and adoption of process with local markets, working to global deadlines and providing progress reports to internal and client stakeholders. Ability to understand business pain points from C-Level stakeholders - and develop a strategy to address the issues through application of improved operational process, people and/or technology. Clear accountability to evolve the business to become a more operationally functional team, ready for the future. Experience developing C-level stakeholder presentations and presenting your thoughts and ideas. Proactive, brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others. Ability to anticipate problems before they arise and move the business/account. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Apr 25, 2025
Full time
Company Description About Publicis Groupe Publicis Groupe is organized into 4 Solutions Hubs for easier connectivity and integration: Publicis Communications , Publicis Media , Publicis Sapient , and Publicis Health . In this model, all agency brands still exist and share an operational backbone, which gives them the power and expertise of all the Solution Hubs combined to deliver the scale required to compete and win in a data-led, digital-first world. Epsilon, the data-driven marketing and tech company and its platform Conversant, that joined the Groupe in July 2019, is positioned at the center, fueling all the Groupe's operations with their unparalleled data expertise. As a Connecting Company, we are able to deliver as the Power of One - driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on our clients. About Publicis Media Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis Sapient, and Publicis Health. Led by Niel Bornman, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark, Digitas, and Blue 449, and supported by its digital-first, data-driven Global Practices which together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 13,500 employees worldwide. Overview Our global ops team is an operational infrastructure that connects our people, process, and technology. Publicis has spent the last 10 years honing our capabilities in the operations area, which now have become foundational to how we deliver excellence across client business. The manager role plays a key part in the Global Operations Team and will be front and center in developing our strategy for how we will connect our people, process, and technology from strategy through to activation/delivery and reporting. This candidate has ownership of the end-to-end operations and connection for our clients globally. Key Role Responsibilities: Business Operations Support a global team through scoping, staffing, and management of multi-million-dollar business covering large scale operational projects and multiple concurrent workstreams. Manage discovery, standardisation, best practices, and deployment of core global operations powerhouse, and external vendor services and platforms. Leadership of the delivery, maintenance, and adoption of the global selected platforms. Set global guidelines for local market financial teams including but not limited to revenue forecasts, billing reporting, invoice management, hours tracking/reporting, buy authorizations, and client specific financial reporting needs. Creation and management of standardised processes across the business, understanding current pain points, and building a plan to address and map out an ideal process. Support operational efficiency and automation initiatives that can be developed and deployed across markets. Partner with internal stakeholders to continuously optimise cross-agency processes, synergies, and platforms, ensuring stakeholder buy-in and compliance to support opportunities to enhance productivity and improve efficiencies. Support with all client facing operational needs. Support in management of global reporting in partnership with analytics team to ensure delivery of global reporting dashboard to client. Qualifications Previous marketing, advertising, operations, or program management experience. Experience driving alignment and adoption of process with local markets, working to global deadlines and providing progress reports to internal and client stakeholders. Ability to understand business pain points from C-Level stakeholders - and develop a strategy to address the issues through application of improved operational process, people and/or technology. Clear accountability to evolve the business to become a more operationally functional team, ready for the future. Experience developing C-level stakeholder presentations and presenting your thoughts and ideas. Proactive, brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others. Ability to anticipate problems before they arise and move the business/account. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Job ID: Amazon UK Services Ltd. This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. At Amazon, we identify the fastest and most convenient way to move packages to their final destination. With people, innovation, sustainability, and safety at heart, we bring together sort centers, road transport, air transport, and reverse logistics - all powered in real time by the latest technology - to deliver smiles to customers. If you're looking to join our operations leadership team and be a part of a progressive, dynamic and fast-paced work environment and are excited by the opportunity to build something new, we need exceptionally customer-focused, data driven and inventive people to help us. This role is not remote; we will discuss locations during our call. BASIC QUALIFICATIONS Bachelor's degree / equivalent in Operations, Engineering, Logistics, or related field. Experienced manager, with large teams and direct reports. Flexibility with work times and ready to assist in night shifts if required. PREFERRED QUALIFICATIONS MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent). Certified OE Black Belt or Green Belt. Expertise in Lean Management, Six Sigma and other OE tools. Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Apr 25, 2025
Full time
Job ID: Amazon UK Services Ltd. This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. At Amazon, we identify the fastest and most convenient way to move packages to their final destination. With people, innovation, sustainability, and safety at heart, we bring together sort centers, road transport, air transport, and reverse logistics - all powered in real time by the latest technology - to deliver smiles to customers. If you're looking to join our operations leadership team and be a part of a progressive, dynamic and fast-paced work environment and are excited by the opportunity to build something new, we need exceptionally customer-focused, data driven and inventive people to help us. This role is not remote; we will discuss locations during our call. BASIC QUALIFICATIONS Bachelor's degree / equivalent in Operations, Engineering, Logistics, or related field. Experienced manager, with large teams and direct reports. Flexibility with work times and ready to assist in night shifts if required. PREFERRED QUALIFICATIONS MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent). Certified OE Black Belt or Green Belt. Expertise in Lean Management, Six Sigma and other OE tools. Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Locations: London, Cambridge Salary: £90,700 - £102,200 with an average of between £15,000 and £28,750 profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We were founded on one simple idea: If we create the best possible culture and working environment, then everything else will fall into place. This philosophy has proven successful - Softwire was recently voted the company to work for in the UK by Best Companies. We have a strong track record of delivering high-quality software solutions that make a real impact. In the Media & Entertainment sector, we've partnered with well-known organisations to build next-generation digital products and services. For example, we helped Channel 5 (part of ViacomCBS) accelerate innovation in their My5 video-on-demand platform, and we have delivered projects spanning streaming services, content management systems, and digital distribution for other leading media companies. We are a growing supplier in this space and plan to further expand our capabilities and team to serve the industry's evolving needs. When you work with Softwire, you're joining a friendly and high-performing team in a high-trust environment. Our people are skilled, kind, and passionate about creating amazing digital products that solve real-world problems. We take a "one team" approach to everything we do, collaborating closely with each other and our clients. We also believe in continuous learning and innovation, keeping us at the cutting edge of technology. We focus on maintaining a great culture and working environment, and look for people who share our core beliefs about what makes a great workplace: That if a job is worth doing, it's worth doing properly; that work should be both fulfilling and fun; that kindness matters (to employees and clients alike); and that by being trusting and trustworthy, we can minimise bureaucracy and maximise autonomy. The role We are looking for a Client Principal to drive new business growth in our Media & Entertainment practice. In this role, you will be accountable for expanding Softwire's presence in the media and entertainment industry by hunting for new clients and developing key accounts. This includes generating revenue through identifying new opportunities to work with clients and leading the resulting sales pursuits (bids and presales activities) to a successful close. You'll be expected to form strong relationships with senior stakeholders at major media and entertainment organisations (for example, broadcasters, studios, publishers, and streaming providers). By understanding their needs and the environment they operate in, you will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the head of this vertical (and working closely with our Client Director). You'll have the opportunity to contribute to the strategy for growing Softwire's Media & Entertainment portfolio. Collectively, this team is responsible for driving significant revenue growth in the sector through well-managed client relationships and new business wins. While this role supports a degree of remote working, you should be able to spend regular time with clients and prospects (approximately weekly in-person meetings) to build relationships and trust. Success in this role will be measured against new client acquisitions and revenue generation, growth and retention of accounts, and client satisfaction. You will be responsible for: Relationship development and thought leadership: Building our network within target media and entertainment companies, up to C-level and senior directors. You will leverage this network and your industry contacts to raise Softwire's profile, open doors to new opportunities, and ultimately win more work. This also involves keeping abreast of general market trends and client-specific drivers in Media & Entertainment and sharing these insights within Softwire (to guide our offerings and marketing efforts). You may represent Softwire at industry events and help position us as thought leaders in the Media & Entertainment technology space. Account management and growth: Taking ownership of senior client relationships at the accounts you win or manage, and being personally responsible for client satisfaction, loyalty and spend. You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent service delivery and outcomes. You will act as a point of escalation for client concerns, coordinating internally to resolve any issues. You'll also monitor account health including profitability and ensure we meet our commercial targets (for example, by setting appropriate rate cards and engagement terms). Sales strategy, pipeline and bid leadership: Defining and executing a sales strategy to achieve growth in the Media & Entertainment vertical. This includes managing a pipeline of prospective opportunities and ensuring a continuous flow of engagements. You will lead cross-functional bid and pitch teams for your opportunities - serving as the focal point for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and pitches: articulating Softwire's value proposition, answering client challenges, and convincingly demonstrating how our solutions will succeed. About you You are an experienced sales/account leader with deep knowledge of the UK Media & Entertainment industry. This could have been gained as a client principal, account director, business development manager or similar role at a technology consultancy, or in a digital/technology role within a media organisation. You understand the trends, challenges and opportunities in areas such as broadcasting, streaming media, digital content delivery and entertainment technology. You have a proven track record of winning new business and growing major accounts in the Media & Entertainment sector. You can point to significant deals you've closed and accounts you've expanded, demonstrating your ability to generate revenue and build long-term partnerships. You excel at networking and relationship-building at a senior level. You have an extensive network of contacts (e.g. CTOs, Digital Directors, Product Heads) and a talent for forming new connections. Your credibility and industry insight enable you to operate as a trusted advisor to client executives, not just a salesperson. You possess strong commercial acumen and strategic thinking. You're skilled at identifying business needs and aligning them with services for a win-win outcome. You can develop account plans and sales strategies that drive towards ambitious targets, while ensuring client value is front and center. You have prior experience in a consultancy or professional services environment (either working for a consultancy or as a client procuring consulting/software projects). You are very comfortable with outcome-based selling - scoping and selling solutions (as opposed to product sales or simple staff augmentation). You know how to work with multidisciplinary delivery teams (engineers, designers, etc.) to shape proposals that solve specific client problems. You are a strong leader and communicator in the sales process. You have led bids or pitching teams before, orchestrating contributions from various specialists. You know how to craft a compelling story for proposals and can present complex ideas clearly and persuasively to both technical and non-technical audiences. You are collaborative by nature and embrace a "One Team" mentality. You work well with colleagues across all departments, openly share information, and prioritise collective success over personal credit. You are proactive and hands-on. You take initiative to drive opportunities forward, and you're willing to roll up your sleeves to get things done. Challenges and ambiguities don't faze you - you take a positive, solutions-focused approach to overcome obstacles and keep momentum. You align with Softwire's core values: You believe work should be done properly, while also being enjoyable; you value kindness and integrity, and you thrive in a high-trust, low-bureaucracy environment. What we offer Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance. Base salary is based on experience and ranges from £90,700 - £102,200. You can expect to receive an average of between £15,000 and £28,750 in profit share depending on your experience and company performance. Pension: Additional 5% of salary (plus a salary sacrifice option) 25 days annual leave (with the option to buy and sell) Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations. Flexibility . click apply for full job details
Apr 25, 2025
Full time
Locations: London, Cambridge Salary: £90,700 - £102,200 with an average of between £15,000 and £28,750 profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We were founded on one simple idea: If we create the best possible culture and working environment, then everything else will fall into place. This philosophy has proven successful - Softwire was recently voted the company to work for in the UK by Best Companies. We have a strong track record of delivering high-quality software solutions that make a real impact. In the Media & Entertainment sector, we've partnered with well-known organisations to build next-generation digital products and services. For example, we helped Channel 5 (part of ViacomCBS) accelerate innovation in their My5 video-on-demand platform, and we have delivered projects spanning streaming services, content management systems, and digital distribution for other leading media companies. We are a growing supplier in this space and plan to further expand our capabilities and team to serve the industry's evolving needs. When you work with Softwire, you're joining a friendly and high-performing team in a high-trust environment. Our people are skilled, kind, and passionate about creating amazing digital products that solve real-world problems. We take a "one team" approach to everything we do, collaborating closely with each other and our clients. We also believe in continuous learning and innovation, keeping us at the cutting edge of technology. We focus on maintaining a great culture and working environment, and look for people who share our core beliefs about what makes a great workplace: That if a job is worth doing, it's worth doing properly; that work should be both fulfilling and fun; that kindness matters (to employees and clients alike); and that by being trusting and trustworthy, we can minimise bureaucracy and maximise autonomy. The role We are looking for a Client Principal to drive new business growth in our Media & Entertainment practice. In this role, you will be accountable for expanding Softwire's presence in the media and entertainment industry by hunting for new clients and developing key accounts. This includes generating revenue through identifying new opportunities to work with clients and leading the resulting sales pursuits (bids and presales activities) to a successful close. You'll be expected to form strong relationships with senior stakeholders at major media and entertainment organisations (for example, broadcasters, studios, publishers, and streaming providers). By understanding their needs and the environment they operate in, you will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the head of this vertical (and working closely with our Client Director). You'll have the opportunity to contribute to the strategy for growing Softwire's Media & Entertainment portfolio. Collectively, this team is responsible for driving significant revenue growth in the sector through well-managed client relationships and new business wins. While this role supports a degree of remote working, you should be able to spend regular time with clients and prospects (approximately weekly in-person meetings) to build relationships and trust. Success in this role will be measured against new client acquisitions and revenue generation, growth and retention of accounts, and client satisfaction. You will be responsible for: Relationship development and thought leadership: Building our network within target media and entertainment companies, up to C-level and senior directors. You will leverage this network and your industry contacts to raise Softwire's profile, open doors to new opportunities, and ultimately win more work. This also involves keeping abreast of general market trends and client-specific drivers in Media & Entertainment and sharing these insights within Softwire (to guide our offerings and marketing efforts). You may represent Softwire at industry events and help position us as thought leaders in the Media & Entertainment technology space. Account management and growth: Taking ownership of senior client relationships at the accounts you win or manage, and being personally responsible for client satisfaction, loyalty and spend. You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent service delivery and outcomes. You will act as a point of escalation for client concerns, coordinating internally to resolve any issues. You'll also monitor account health including profitability and ensure we meet our commercial targets (for example, by setting appropriate rate cards and engagement terms). Sales strategy, pipeline and bid leadership: Defining and executing a sales strategy to achieve growth in the Media & Entertainment vertical. This includes managing a pipeline of prospective opportunities and ensuring a continuous flow of engagements. You will lead cross-functional bid and pitch teams for your opportunities - serving as the focal point for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and pitches: articulating Softwire's value proposition, answering client challenges, and convincingly demonstrating how our solutions will succeed. About you You are an experienced sales/account leader with deep knowledge of the UK Media & Entertainment industry. This could have been gained as a client principal, account director, business development manager or similar role at a technology consultancy, or in a digital/technology role within a media organisation. You understand the trends, challenges and opportunities in areas such as broadcasting, streaming media, digital content delivery and entertainment technology. You have a proven track record of winning new business and growing major accounts in the Media & Entertainment sector. You can point to significant deals you've closed and accounts you've expanded, demonstrating your ability to generate revenue and build long-term partnerships. You excel at networking and relationship-building at a senior level. You have an extensive network of contacts (e.g. CTOs, Digital Directors, Product Heads) and a talent for forming new connections. Your credibility and industry insight enable you to operate as a trusted advisor to client executives, not just a salesperson. You possess strong commercial acumen and strategic thinking. You're skilled at identifying business needs and aligning them with services for a win-win outcome. You can develop account plans and sales strategies that drive towards ambitious targets, while ensuring client value is front and center. You have prior experience in a consultancy or professional services environment (either working for a consultancy or as a client procuring consulting/software projects). You are very comfortable with outcome-based selling - scoping and selling solutions (as opposed to product sales or simple staff augmentation). You know how to work with multidisciplinary delivery teams (engineers, designers, etc.) to shape proposals that solve specific client problems. You are a strong leader and communicator in the sales process. You have led bids or pitching teams before, orchestrating contributions from various specialists. You know how to craft a compelling story for proposals and can present complex ideas clearly and persuasively to both technical and non-technical audiences. You are collaborative by nature and embrace a "One Team" mentality. You work well with colleagues across all departments, openly share information, and prioritise collective success over personal credit. You are proactive and hands-on. You take initiative to drive opportunities forward, and you're willing to roll up your sleeves to get things done. Challenges and ambiguities don't faze you - you take a positive, solutions-focused approach to overcome obstacles and keep momentum. You align with Softwire's core values: You believe work should be done properly, while also being enjoyable; you value kindness and integrity, and you thrive in a high-trust, low-bureaucracy environment. What we offer Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance. Base salary is based on experience and ranges from £90,700 - £102,200. You can expect to receive an average of between £15,000 and £28,750 in profit share depending on your experience and company performance. Pension: Additional 5% of salary (plus a salary sacrifice option) 25 days annual leave (with the option to buy and sell) Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations. Flexibility . click apply for full job details
Locations: London, Cambridge Salary: £90,700 - £102,200 with an average of between £15,000 and £28,750 profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We were founded on one simple idea: If we create the best possible culture and working environment, then everything else will fall into place. This philosophy has proven successful - Softwire was recently voted the company to work for in the UK by Best Companies. We have a strong track record of delivering high-quality software solutions that make a real impact. In the Media & Entertainment sector, we've partnered with well-known organisations to build next-generation digital products and services. For example, we helped Channel 5 (part of ViacomCBS) accelerate innovation in their My5 video-on-demand platform, and we have delivered projects spanning streaming services, content management systems, and digital distribution for other leading media companies. We are a growing supplier in this space and plan to further expand our capabilities and team to serve the industry's evolving needs. When you work with Softwire, you're joining a friendly and high-performing team in a high-trust environment. Our people are skilled, kind, and passionate about creating amazing digital products that solve real-world problems. We take a "one team" approach to everything we do, collaborating closely with each other and our clients. We also believe in continuous learning and innovation, keeping us at the cutting edge of technology. We focus on maintaining a great culture and working environment, and look for people who share our core beliefs about what makes a great workplace: That if a job is worth doing, it's worth doing properly; that work should be both fulfilling and fun; that kindness matters (to employees and clients alike); and that by being trusting and trustworthy, we can minimise bureaucracy and maximise autonomy. The role We are looking for a Client Principal to drive new business growth in our Media & Entertainment practice. In this role, you will be accountable for expanding Softwire's presence in the media and entertainment industry by hunting for new clients and developing key accounts. This includes generating revenue through identifying new opportunities to work with clients and leading the resulting sales pursuits (bids and presales activities) to a successful close. You'll be expected to form strong relationships with senior stakeholders at major media and entertainment organisations (for example, broadcasters, studios, publishers, and streaming providers). By understanding their needs and the environment they operate in, you will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the head of this vertical (and working closely with our Client Director). You'll have the opportunity to contribute to the strategy for growing Softwire's Media & Entertainment portfolio. Collectively, this team is responsible for driving significant revenue growth in the sector through well-managed client relationships and new business wins. While this role supports a degree of remote working, you should be able to spend regular time with clients and prospects (approximately weekly in-person meetings) to build relationships and trust. Success in this role will be measured against new client acquisitions and revenue generation, growth and retention of accounts, and client satisfaction. You will be responsible for: Relationship development and thought leadership: Building our network within target media and entertainment companies, up to C-level and senior directors. You will leverage this network and your industry contacts to raise Softwire's profile, open doors to new opportunities, and ultimately win more work. This also involves keeping abreast of general market trends and client-specific drivers in Media & Entertainment and sharing these insights within Softwire (to guide our offerings and marketing efforts). You may represent Softwire at industry events and help position us as thought leaders in the Media & Entertainment technology space. Account management and growth: Taking ownership of senior client relationships at the accounts you win or manage, and being personally responsible for client satisfaction, loyalty and spend. You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent service delivery and outcomes. You will act as a point of escalation for client concerns, coordinating internally to resolve any issues. You'll also monitor account health including profitability and ensure we meet our commercial targets (for example, by setting appropriate rate cards and engagement terms). Sales strategy, pipeline and bid leadership: Defining and executing a sales strategy to achieve growth in the Media & Entertainment vertical. This includes managing a pipeline of prospective opportunities and ensuring a continuous flow of engagements. You will lead cross-functional bid and pitch teams for your opportunities - serving as the focal point for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and pitches: articulating Softwire's value proposition, answering client challenges, and convincingly demonstrating how our solutions will succeed. About you You are an experienced sales/account leader with deep knowledge of the UK Media & Entertainment industry. This could have been gained as a client principal, account director, business development manager or similar role at a technology consultancy, or in a digital/technology role within a media organisation. You understand the trends, challenges and opportunities in areas such as broadcasting, streaming media, digital content delivery and entertainment technology. You have a proven track record of winning new business and growing major accounts in the Media & Entertainment sector. You can point to significant deals you've closed and accounts you've expanded, demonstrating your ability to generate revenue and build long-term partnerships. You excel at networking and relationship-building at a senior level. You have an extensive network of contacts (e.g. CTOs, Digital Directors, Product Heads) and a talent for forming new connections. Your credibility and industry insight enable you to operate as a trusted advisor to client executives, not just a salesperson. You possess strong commercial acumen and strategic thinking. You're skilled at identifying business needs and aligning them with services for a win-win outcome. You can develop account plans and sales strategies that drive towards ambitious targets, while ensuring client value is front and center. You have prior experience in a consultancy or professional services environment (either working for a consultancy or as a client procuring consulting/software projects). You are very comfortable with outcome-based selling - scoping and selling solutions (as opposed to product sales or simple staff augmentation). You know how to work with multidisciplinary delivery teams (engineers, designers, etc.) to shape proposals that solve specific client problems. You are a strong leader and communicator in the sales process. You have led bids or pitching teams before, orchestrating contributions from various specialists. You know how to craft a compelling story for proposals and can present complex ideas clearly and persuasively to both technical and non-technical audiences. You are collaborative by nature and embrace a "One Team" mentality. You work well with colleagues across all departments, openly share information, and prioritise collective success over personal credit. You are proactive and hands-on. You take initiative to drive opportunities forward, and you're willing to roll up your sleeves to get things done. Challenges and ambiguities don't faze you - you take a positive, solutions-focused approach to overcome obstacles and keep momentum. You align with Softwire's core values: You believe work should be done properly, while also being enjoyable; you value kindness and integrity, and you thrive in a high-trust, low-bureaucracy environment. What we offer Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance. Base salary is based on experience and ranges from £90,700 - £102,200. You can expect to receive an average of between £15,000 and £28,750 in profit share depending on your experience and company performance. Pension: Additional 5% of salary (plus a salary sacrifice option) 25 days annual leave (with the option to buy and sell) Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations. Flexibility . click apply for full job details
Apr 25, 2025
Full time
Locations: London, Cambridge Salary: £90,700 - £102,200 with an average of between £15,000 and £28,750 profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We were founded on one simple idea: If we create the best possible culture and working environment, then everything else will fall into place. This philosophy has proven successful - Softwire was recently voted the company to work for in the UK by Best Companies. We have a strong track record of delivering high-quality software solutions that make a real impact. In the Media & Entertainment sector, we've partnered with well-known organisations to build next-generation digital products and services. For example, we helped Channel 5 (part of ViacomCBS) accelerate innovation in their My5 video-on-demand platform, and we have delivered projects spanning streaming services, content management systems, and digital distribution for other leading media companies. We are a growing supplier in this space and plan to further expand our capabilities and team to serve the industry's evolving needs. When you work with Softwire, you're joining a friendly and high-performing team in a high-trust environment. Our people are skilled, kind, and passionate about creating amazing digital products that solve real-world problems. We take a "one team" approach to everything we do, collaborating closely with each other and our clients. We also believe in continuous learning and innovation, keeping us at the cutting edge of technology. We focus on maintaining a great culture and working environment, and look for people who share our core beliefs about what makes a great workplace: That if a job is worth doing, it's worth doing properly; that work should be both fulfilling and fun; that kindness matters (to employees and clients alike); and that by being trusting and trustworthy, we can minimise bureaucracy and maximise autonomy. The role We are looking for a Client Principal to drive new business growth in our Media & Entertainment practice. In this role, you will be accountable for expanding Softwire's presence in the media and entertainment industry by hunting for new clients and developing key accounts. This includes generating revenue through identifying new opportunities to work with clients and leading the resulting sales pursuits (bids and presales activities) to a successful close. You'll be expected to form strong relationships with senior stakeholders at major media and entertainment organisations (for example, broadcasters, studios, publishers, and streaming providers). By understanding their needs and the environment they operate in, you will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the head of this vertical (and working closely with our Client Director). You'll have the opportunity to contribute to the strategy for growing Softwire's Media & Entertainment portfolio. Collectively, this team is responsible for driving significant revenue growth in the sector through well-managed client relationships and new business wins. While this role supports a degree of remote working, you should be able to spend regular time with clients and prospects (approximately weekly in-person meetings) to build relationships and trust. Success in this role will be measured against new client acquisitions and revenue generation, growth and retention of accounts, and client satisfaction. You will be responsible for: Relationship development and thought leadership: Building our network within target media and entertainment companies, up to C-level and senior directors. You will leverage this network and your industry contacts to raise Softwire's profile, open doors to new opportunities, and ultimately win more work. This also involves keeping abreast of general market trends and client-specific drivers in Media & Entertainment and sharing these insights within Softwire (to guide our offerings and marketing efforts). You may represent Softwire at industry events and help position us as thought leaders in the Media & Entertainment technology space. Account management and growth: Taking ownership of senior client relationships at the accounts you win or manage, and being personally responsible for client satisfaction, loyalty and spend. You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent service delivery and outcomes. You will act as a point of escalation for client concerns, coordinating internally to resolve any issues. You'll also monitor account health including profitability and ensure we meet our commercial targets (for example, by setting appropriate rate cards and engagement terms). Sales strategy, pipeline and bid leadership: Defining and executing a sales strategy to achieve growth in the Media & Entertainment vertical. This includes managing a pipeline of prospective opportunities and ensuring a continuous flow of engagements. You will lead cross-functional bid and pitch teams for your opportunities - serving as the focal point for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and pitches: articulating Softwire's value proposition, answering client challenges, and convincingly demonstrating how our solutions will succeed. About you You are an experienced sales/account leader with deep knowledge of the UK Media & Entertainment industry. This could have been gained as a client principal, account director, business development manager or similar role at a technology consultancy, or in a digital/technology role within a media organisation. You understand the trends, challenges and opportunities in areas such as broadcasting, streaming media, digital content delivery and entertainment technology. You have a proven track record of winning new business and growing major accounts in the Media & Entertainment sector. You can point to significant deals you've closed and accounts you've expanded, demonstrating your ability to generate revenue and build long-term partnerships. You excel at networking and relationship-building at a senior level. You have an extensive network of contacts (e.g. CTOs, Digital Directors, Product Heads) and a talent for forming new connections. Your credibility and industry insight enable you to operate as a trusted advisor to client executives, not just a salesperson. You possess strong commercial acumen and strategic thinking. You're skilled at identifying business needs and aligning them with services for a win-win outcome. You can develop account plans and sales strategies that drive towards ambitious targets, while ensuring client value is front and center. You have prior experience in a consultancy or professional services environment (either working for a consultancy or as a client procuring consulting/software projects). You are very comfortable with outcome-based selling - scoping and selling solutions (as opposed to product sales or simple staff augmentation). You know how to work with multidisciplinary delivery teams (engineers, designers, etc.) to shape proposals that solve specific client problems. You are a strong leader and communicator in the sales process. You have led bids or pitching teams before, orchestrating contributions from various specialists. You know how to craft a compelling story for proposals and can present complex ideas clearly and persuasively to both technical and non-technical audiences. You are collaborative by nature and embrace a "One Team" mentality. You work well with colleagues across all departments, openly share information, and prioritise collective success over personal credit. You are proactive and hands-on. You take initiative to drive opportunities forward, and you're willing to roll up your sleeves to get things done. Challenges and ambiguities don't faze you - you take a positive, solutions-focused approach to overcome obstacles and keep momentum. You align with Softwire's core values: You believe work should be done properly, while also being enjoyable; you value kindness and integrity, and you thrive in a high-trust, low-bureaucracy environment. What we offer Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance. Base salary is based on experience and ranges from £90,700 - £102,200. You can expect to receive an average of between £15,000 and £28,750 in profit share depending on your experience and company performance. Pension: Additional 5% of salary (plus a salary sacrifice option) 25 days annual leave (with the option to buy and sell) Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations. Flexibility . click apply for full job details
Job ID: Amazon Asia-Pacific Resources Private Limited (Singapore) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities VENDOR MANAGEMENT • Act as point of escalation for vendor management • Manage vendor operational excellence through data driven metrics SUPPLY CHAIN • Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure • Drive complex business analysis to identify business opportunities to improve internal and external processes • Work cross functionally to identify and apply best practices and continuous process improvements AUTOMATION ENHANCEMENT • Automate dashboard and metric reporting • Provide scalable solutions for specific issues • Set project requirements and drive agendas across internal and external teams About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Bachelor's degree in Business Administration, Supply Chain or Engineering - 5+ years of related professional experience - Warehousing, supply chain, inventory management, finance, vendor and/or project management experience - Experience with analysis tools including Microsoft Excel, SQL, and statistics software PREFERRED QUALIFICATIONS - Experience in Supply Chain Modelling - Demonstrated ability to manage multiple projects - Advanced excel and data analysis skillset - Ability to think and react in a high-energy, fast paced environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 18, 2025 (Updated 1 day ago) Posted: March 6, 2025 (Updated 2 days ago) Posted: April 18, 2025 (Updated 2 days ago) Posted: March 13, 2025 (Updated 2 days ago) Posted: April 3, 2025 (Updated 2 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Apr 25, 2025
Full time
Job ID: Amazon Asia-Pacific Resources Private Limited (Singapore) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities VENDOR MANAGEMENT • Act as point of escalation for vendor management • Manage vendor operational excellence through data driven metrics SUPPLY CHAIN • Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure • Drive complex business analysis to identify business opportunities to improve internal and external processes • Work cross functionally to identify and apply best practices and continuous process improvements AUTOMATION ENHANCEMENT • Automate dashboard and metric reporting • Provide scalable solutions for specific issues • Set project requirements and drive agendas across internal and external teams About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Bachelor's degree in Business Administration, Supply Chain or Engineering - 5+ years of related professional experience - Warehousing, supply chain, inventory management, finance, vendor and/or project management experience - Experience with analysis tools including Microsoft Excel, SQL, and statistics software PREFERRED QUALIFICATIONS - Experience in Supply Chain Modelling - Demonstrated ability to manage multiple projects - Advanced excel and data analysis skillset - Ability to think and react in a high-energy, fast paced environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 18, 2025 (Updated 1 day ago) Posted: March 6, 2025 (Updated 2 days ago) Posted: April 18, 2025 (Updated 2 days ago) Posted: March 13, 2025 (Updated 2 days ago) Posted: April 3, 2025 (Updated 2 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
You will need to login before you can apply for a job. Sector: Administration and Secretarial Role: Administrator Contract Type: Permanent Hours: Full Time DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Global Data Center Supply Solutions Team is looking for an experienced Portfolio Administrator based in either London, Dublin, or Frankfurt. In this role, you will be a key member of the Strategic Portfolio Management (SPM) team responsible for performing administrative tasks and overseeing the day-to-day operations of our expanding portfolio in Europe, Africa, and the Middle East. The Portfolio Administrator will work closely with Portfolio Managers/Portfolio Analysts and internal partner teams to monitor and support the business objectives of our team in order to mitigate risks and uphold portfolio data integrity. Key Responsibilities Tracking, reporting, and monitoring of all documents/contracts received to ensure KPI's are being met. Onboarding and tracking of payment setup for all new entities for the portfolio. Review, audit, and processing of acquisition-related payments with internal Spend & Transactions Policies and contractual terms. Interpret complex commercial contractual language found in acquisition-related transactions. Maintain positive relationships with internal stakeholders and deliver results requiring collaboration and coordination with multiple teams. Assist both Owned and Leased teams with various other administrative tasks. BASIC QUALIFICATIONS BS/BA degree in Accounting, Legal, Finance or related experience as a Portfolio Administrator. Minimum 5 years of demonstrated experience in accounts payable, contract management, or lease administration. Experience in office, industrial, commercial, and/or data center real estate. Experience managing large projects. PREFERRED QUALIFICATIONS 5 or more years of experience in commercial real estate or lease administration. Experience with large, global real estate portfolios. Experience and competence utilizing commercial real estate software platforms. Experience with Tango and/or Oracle and/or current accounting standards (GAAP). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 25, 2025
Full time
You will need to login before you can apply for a job. Sector: Administration and Secretarial Role: Administrator Contract Type: Permanent Hours: Full Time DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Global Data Center Supply Solutions Team is looking for an experienced Portfolio Administrator based in either London, Dublin, or Frankfurt. In this role, you will be a key member of the Strategic Portfolio Management (SPM) team responsible for performing administrative tasks and overseeing the day-to-day operations of our expanding portfolio in Europe, Africa, and the Middle East. The Portfolio Administrator will work closely with Portfolio Managers/Portfolio Analysts and internal partner teams to monitor and support the business objectives of our team in order to mitigate risks and uphold portfolio data integrity. Key Responsibilities Tracking, reporting, and monitoring of all documents/contracts received to ensure KPI's are being met. Onboarding and tracking of payment setup for all new entities for the portfolio. Review, audit, and processing of acquisition-related payments with internal Spend & Transactions Policies and contractual terms. Interpret complex commercial contractual language found in acquisition-related transactions. Maintain positive relationships with internal stakeholders and deliver results requiring collaboration and coordination with multiple teams. Assist both Owned and Leased teams with various other administrative tasks. BASIC QUALIFICATIONS BS/BA degree in Accounting, Legal, Finance or related experience as a Portfolio Administrator. Minimum 5 years of demonstrated experience in accounts payable, contract management, or lease administration. Experience in office, industrial, commercial, and/or data center real estate. Experience managing large projects. PREFERRED QUALIFICATIONS 5 or more years of experience in commercial real estate or lease administration. Experience with large, global real estate portfolios. Experience and competence utilizing commercial real estate software platforms. Experience with Tango and/or Oracle and/or current accounting standards (GAAP). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Role Description General Dentist Dinnington Dental Practice, New Street, Sheffield S25 2EX surgery space: Mondays 2-8, Thursdays 9-6, Fridays 9-5:30 and Saturdays 9-1 up to 6,000 UDAs avaiable Full Time TCO OPG/CBCT iTero, free on site parking Co-Funding Opportunities Up to £15,000 joining bonus Join Our Amazing Team at Dinnington Dental Practice! Looking to grow your career in a progressive, patient-centered practice? Dinnington Dental Practice is hiring, and we'd love for you to join us! Why Dinnington Dental Practice? Prime Location: Conveniently located just 5 minutes from the M1, accessible by bus routes, with on-site parking. Comprehensive Private Services: We offer a range of private services, supported by an in-house implantologist and minor oral surgeon, allowing seamless in-practice referrals and continuity of care. Hygiene Therapists and TCO On-Site: Our team includes skilled Hygiene Therapists and a Treatment Coordinator (TCO), ensuring patient-centered care and a well-rounded approach to treatment. Collaborative, Experienced Team: Work alongside our regional clinical lead, educational supervisor, and wider team, all committed to continuous training and learning opportunities for professional growth. Cutting-Edge Technology for Quality Care Our practice is fully equipped with advanced technology, including digital x-rays, an OPT machine, and an iTero scanner. This allows us to deliver top-tier diagnostics and efficient coordination with our laboratory for high-quality outcomes. Flexible Working Options We offer flexible shift patterns to accommodate early starts, late finishes, and even weekend availability, supporting work-life balance. Ready to Elevate Your Career? At Dinnington Dental Practice, we emphasize personal growth, innovation, and top-quality patient care. If you're passionate about dentistry and eager to thrive in a dynamic environment, we would love to hear from you! Apply today and become an essential part of our dedicated and welcoming team! What is it like being a dentist at Rodericks Dental Partners? Working at Rodericks Dental Partners in an NHS dental practice offers plenty of variety as well as the chance to meet and treat patients from a wide socio-demographic background. Dentists are given the opportunity to be involved in fundamentally changing and improving patients' lives, which can offer a huge sense of career satisfaction. There is a clear company purpose committed to being an incredible place to work, with highly experienced teams, hygienists, well equipped practices, and excellent patient management software. There is peer to peer support from experienced Clinical Advisors and opportunities to undertake CPD and courses to upskill clinically and offer patients greater choice with their treatments. Improving lives through quality dentistry - together. At Rodericks Dental Partners we are committed to improving lives through quality dentistry - together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. As a Dentist, you'll play a leading role in delivering the best service to your community of patients. You'll be supported by a hugely experienced team of Orthodontists, Endodontists, Periodontists, and Implantologists across the area. Regular meetings your Practice Manager and a dedicated clinical team, that will help your stay on track with your UDA targets and support you with the operational management of the practice. This is an outstanding time to join an experienced and growing business and your passion for delivering the best in community dentistry will be matched by our ambitions to help you succeed. Genuine career progression We are a 'progress from within' culture, with huge opportunities to learn new skills. Our career development programmes and the vast amounts of CPD all support a shared attitude for better. We have the investment, the strategy, the people and the National footprint ready. We now need the next generation of quality dentists to match our ambitions for growth. Talented, purpose-driven people We have the most experienced leaders in the sector. And the people who run our business, genuinely understand, and are passionate about, dentistry. We believe that our reputation is only as good as the people who work here. That's why we want to create an environment where people thrive, succeed, grow, and win together. We are a 'progress from within' culture, with huge opportunities to move into Lead, Management or Specialist roles. Clinically led care Following the merger of two great dentist groups in 2022, we are now perfectly placed to build on solid foundation and grow our footprint cross the UK. The clinical freedom we have allows us to choose the right solution with each patient. If your ambition is to grow your skills and career, talk to us. Community focus Everyone is empowered to increase access to care locally. And individual practices are given the freedom to do what is right for their local communities and promote oral health through local education. Working with the team, you'll help every patient in your community understand the options they have for treatment. And your passion for excellence within the team will be seen in the way you role-model and lead by example. 'Win-together' rewards We have a rewarding pay-structure and a range of Win together' rewards that recognise individual and team performance. And our focus on supporting life outside of work demonstrates our commitment to everyone and our recognition for their life pressures. Our flexibility is a key focus area and supports people with their commitments to childcare and other forms of care. If you would like to find out more about this opportunity or the other opportunities we have within the group, please get in touch Kelly Smalley Recruitment Business Partner We consider that it is in both yours and our interests to send you information about future vacancies within the Rodericks Dental Partners Group. As such, when you apply for a position with us, you will automatically be opted-in to our system to be notified by email, SMS or telephone of future vacancies. If you wish to opt out at any time, you can manage this through your personal profile settings within your Tribepad account after application. For more details on how we process your data for recruitment process please click here for to see our Privacy Policy - Privacy Policy - Rodericks Dental Corporate INDQ1
Apr 25, 2025
Full time
Role Description General Dentist Dinnington Dental Practice, New Street, Sheffield S25 2EX surgery space: Mondays 2-8, Thursdays 9-6, Fridays 9-5:30 and Saturdays 9-1 up to 6,000 UDAs avaiable Full Time TCO OPG/CBCT iTero, free on site parking Co-Funding Opportunities Up to £15,000 joining bonus Join Our Amazing Team at Dinnington Dental Practice! Looking to grow your career in a progressive, patient-centered practice? Dinnington Dental Practice is hiring, and we'd love for you to join us! Why Dinnington Dental Practice? Prime Location: Conveniently located just 5 minutes from the M1, accessible by bus routes, with on-site parking. Comprehensive Private Services: We offer a range of private services, supported by an in-house implantologist and minor oral surgeon, allowing seamless in-practice referrals and continuity of care. Hygiene Therapists and TCO On-Site: Our team includes skilled Hygiene Therapists and a Treatment Coordinator (TCO), ensuring patient-centered care and a well-rounded approach to treatment. Collaborative, Experienced Team: Work alongside our regional clinical lead, educational supervisor, and wider team, all committed to continuous training and learning opportunities for professional growth. Cutting-Edge Technology for Quality Care Our practice is fully equipped with advanced technology, including digital x-rays, an OPT machine, and an iTero scanner. This allows us to deliver top-tier diagnostics and efficient coordination with our laboratory for high-quality outcomes. Flexible Working Options We offer flexible shift patterns to accommodate early starts, late finishes, and even weekend availability, supporting work-life balance. Ready to Elevate Your Career? At Dinnington Dental Practice, we emphasize personal growth, innovation, and top-quality patient care. If you're passionate about dentistry and eager to thrive in a dynamic environment, we would love to hear from you! Apply today and become an essential part of our dedicated and welcoming team! What is it like being a dentist at Rodericks Dental Partners? Working at Rodericks Dental Partners in an NHS dental practice offers plenty of variety as well as the chance to meet and treat patients from a wide socio-demographic background. Dentists are given the opportunity to be involved in fundamentally changing and improving patients' lives, which can offer a huge sense of career satisfaction. There is a clear company purpose committed to being an incredible place to work, with highly experienced teams, hygienists, well equipped practices, and excellent patient management software. There is peer to peer support from experienced Clinical Advisors and opportunities to undertake CPD and courses to upskill clinically and offer patients greater choice with their treatments. Improving lives through quality dentistry - together. At Rodericks Dental Partners we are committed to improving lives through quality dentistry - together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. As a Dentist, you'll play a leading role in delivering the best service to your community of patients. You'll be supported by a hugely experienced team of Orthodontists, Endodontists, Periodontists, and Implantologists across the area. Regular meetings your Practice Manager and a dedicated clinical team, that will help your stay on track with your UDA targets and support you with the operational management of the practice. This is an outstanding time to join an experienced and growing business and your passion for delivering the best in community dentistry will be matched by our ambitions to help you succeed. Genuine career progression We are a 'progress from within' culture, with huge opportunities to learn new skills. Our career development programmes and the vast amounts of CPD all support a shared attitude for better. We have the investment, the strategy, the people and the National footprint ready. We now need the next generation of quality dentists to match our ambitions for growth. Talented, purpose-driven people We have the most experienced leaders in the sector. And the people who run our business, genuinely understand, and are passionate about, dentistry. We believe that our reputation is only as good as the people who work here. That's why we want to create an environment where people thrive, succeed, grow, and win together. We are a 'progress from within' culture, with huge opportunities to move into Lead, Management or Specialist roles. Clinically led care Following the merger of two great dentist groups in 2022, we are now perfectly placed to build on solid foundation and grow our footprint cross the UK. The clinical freedom we have allows us to choose the right solution with each patient. If your ambition is to grow your skills and career, talk to us. Community focus Everyone is empowered to increase access to care locally. And individual practices are given the freedom to do what is right for their local communities and promote oral health through local education. Working with the team, you'll help every patient in your community understand the options they have for treatment. And your passion for excellence within the team will be seen in the way you role-model and lead by example. 'Win-together' rewards We have a rewarding pay-structure and a range of Win together' rewards that recognise individual and team performance. And our focus on supporting life outside of work demonstrates our commitment to everyone and our recognition for their life pressures. Our flexibility is a key focus area and supports people with their commitments to childcare and other forms of care. If you would like to find out more about this opportunity or the other opportunities we have within the group, please get in touch Kelly Smalley Recruitment Business Partner We consider that it is in both yours and our interests to send you information about future vacancies within the Rodericks Dental Partners Group. As such, when you apply for a position with us, you will automatically be opted-in to our system to be notified by email, SMS or telephone of future vacancies. If you wish to opt out at any time, you can manage this through your personal profile settings within your Tribepad account after application. For more details on how we process your data for recruitment process please click here for to see our Privacy Policy - Privacy Policy - Rodericks Dental Corporate INDQ1
Job ID: Amazon Business EU SARL (UK) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team. The role represents a critical function with Amazon EU Operations to continuously improve the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained. Key job responsibilities Track existing metrics to detect & remove defects Line haul performance management (e.g. on-time truck performance) Continuous Improvement Management Coach, educate and facilitate the growth relationship between Amazon and our dedicated transport partners. Support Contract management and contract compliance for partners Q4 planning and execution (Amazon Peak) Support the Operations Planning (OP) Process: goal settings Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans) Maintain and improve communication, process and Fulfillment Center/partner interface Develop relationships with Partners to encourage and facilitate communication to drive new opportunities. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. You will require Transportation experience. Experience in either Transport Management, Planning, Compliance or Performance. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS Transport Management experience A degree Experience in supply chain or program or project management Experience in defining and implementing process improvement initiatives using data and metrics Experience working cross functionally with tech and non-tech teams Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level PREFERRED QUALIFICATIONS Hold or have previously held a Transport CPC Qualification. Experience in driving end to end delivery, and communicating results to senior leadership Experience leading process improvements Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Knowledge in SQL Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Apr 25, 2025
Full time
Job ID: Amazon Business EU SARL (UK) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team. The role represents a critical function with Amazon EU Operations to continuously improve the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained. Key job responsibilities Track existing metrics to detect & remove defects Line haul performance management (e.g. on-time truck performance) Continuous Improvement Management Coach, educate and facilitate the growth relationship between Amazon and our dedicated transport partners. Support Contract management and contract compliance for partners Q4 planning and execution (Amazon Peak) Support the Operations Planning (OP) Process: goal settings Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans) Maintain and improve communication, process and Fulfillment Center/partner interface Develop relationships with Partners to encourage and facilitate communication to drive new opportunities. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. You will require Transportation experience. Experience in either Transport Management, Planning, Compliance or Performance. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS Transport Management experience A degree Experience in supply chain or program or project management Experience in defining and implementing process improvement initiatives using data and metrics Experience working cross functionally with tech and non-tech teams Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level PREFERRED QUALIFICATIONS Hold or have previously held a Transport CPC Qualification. Experience in driving end to end delivery, and communicating results to senior leadership Experience leading process improvements Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Knowledge in SQL Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Select how often (in days) to receive an alert: Location: London, GB Date: Mar 18, 2025 About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland, Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ's approach to ESG supports ethical operations, business standards, and bio-diversity whilst minimizing environmental impact. As part of the Transformation Services unit, the Procurement Value Creation team provides consulting in indirect procurement to our clients globally, optimizing third-party spend, driving efficiencies, accelerating cost reductions, and designing operating models for global clients. We enhance procurement strategies, digitalize S2C and P2P processes, and implement analytics for spend tracking. Through procurement assessments and cost optimization, we accelerate value capture and improve financial performance. We are currently looking for a Manager / Senior Manager to join our Procurement Value Creation team in London. As we continue to expand, we aim to strengthen our highly experienced team to provide best-in-class support to our growing client base. Role Purpose In this role, you will be responsible for delivering value-added Procurement consulting services to clients in a structured, professional, and consistent manner. You will lead procurement consulting projects from initiation to completion, ensuring high-impact results for clients. This includes managing client relationships, contributing to long-term value creation, helping clients achieve a competitive edge, and reduce their third-party spend. Additionally, you will have the opportunity to drive innovation, collaborate with Chain IQ Global Executive Board members, and contribute to the firm's thought leadership through research, insights, and best practices in procurement. As a global team delivering projects for clients worldwide, there is also the exciting possibility of a secondment in one of our key locations, such as Zurich, New York, Singapore, Mumbai, or Bucharest, depending on business needs and availability. Responsibilities We are seeking a dynamic, client-focused Manager / Senior Manager to join our Procurement Value Creation team. This role requires proven experience in procurement consulting or related fields. You will report directly to the Team Lead of the Procurement Value Creation team. Your primary responsibilities will include: Overseeing Project Execution: Ensure successful project delivery by maintaining high-quality standards and adhering to deadlines. Monitor progress, address challenges, and optimize processes for efficiency. Present the final project deliverables to our clients with significant C-level exposure. Building Relationships with Senior Stakeholders: Serve as a trusted advisor by providing strategic guidance and fostering strong partnerships. Effectively communicate to align project goals with business objectives. Leading and Developing Junior Team Members: Mentor and support junior team members, encouraging their professional growth and skill development. Provide constructive feedback and create an environment for continuous learning. Identifying New Opportunities: Proactively seek potential projects and contribute to proposal development. Analyze market trends and client needs to drive business growth. AI & Automation: Lead the refinement and implementation of the Chain IQ AI Consulting Agent, integrating AI-driven insights into consulting methodologies and client solutions. Requirements We are looking for someone with: Expertise in Procurement Consulting: A strong background in procurement transformation, supplier negotiation, and category management, with a strategic, conceptual, and analytical approach. Proactive & Inspiring Leadership: Demonstrated ability to lead by example, inspire teams, and coach individuals to achieve their full potential. Leadership & Client Management: Proven ability to lead teams, manage client relationships, and influence key stakeholders to achieve successful project outcomes. Technology & Tools: Hands-on experience with digital procurement platforms and analytics tools. Strong PowerPoint skills for compelling presentations, storytelling, and reporting. Experience & Education: At least 6 years of experience in procurement, consulting, or a related field. A Master's degree (MBA, Supply Chain, or equivalent) is preferred. Language Skills: Additional languages, such as French or Spanish, are a plus. Desirable skills: Data & analytics, AI & automation, prompt engineering, change management, storytelling & data visualization, and/or graphic design. We are Great Place To Work certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland, and China. We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs. Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates. Important notice to Employment Businesses/Agencies: CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained, any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Apr 25, 2025
Full time
Select how often (in days) to receive an alert: Location: London, GB Date: Mar 18, 2025 About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland, Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ's approach to ESG supports ethical operations, business standards, and bio-diversity whilst minimizing environmental impact. As part of the Transformation Services unit, the Procurement Value Creation team provides consulting in indirect procurement to our clients globally, optimizing third-party spend, driving efficiencies, accelerating cost reductions, and designing operating models for global clients. We enhance procurement strategies, digitalize S2C and P2P processes, and implement analytics for spend tracking. Through procurement assessments and cost optimization, we accelerate value capture and improve financial performance. We are currently looking for a Manager / Senior Manager to join our Procurement Value Creation team in London. As we continue to expand, we aim to strengthen our highly experienced team to provide best-in-class support to our growing client base. Role Purpose In this role, you will be responsible for delivering value-added Procurement consulting services to clients in a structured, professional, and consistent manner. You will lead procurement consulting projects from initiation to completion, ensuring high-impact results for clients. This includes managing client relationships, contributing to long-term value creation, helping clients achieve a competitive edge, and reduce their third-party spend. Additionally, you will have the opportunity to drive innovation, collaborate with Chain IQ Global Executive Board members, and contribute to the firm's thought leadership through research, insights, and best practices in procurement. As a global team delivering projects for clients worldwide, there is also the exciting possibility of a secondment in one of our key locations, such as Zurich, New York, Singapore, Mumbai, or Bucharest, depending on business needs and availability. Responsibilities We are seeking a dynamic, client-focused Manager / Senior Manager to join our Procurement Value Creation team. This role requires proven experience in procurement consulting or related fields. You will report directly to the Team Lead of the Procurement Value Creation team. Your primary responsibilities will include: Overseeing Project Execution: Ensure successful project delivery by maintaining high-quality standards and adhering to deadlines. Monitor progress, address challenges, and optimize processes for efficiency. Present the final project deliverables to our clients with significant C-level exposure. Building Relationships with Senior Stakeholders: Serve as a trusted advisor by providing strategic guidance and fostering strong partnerships. Effectively communicate to align project goals with business objectives. Leading and Developing Junior Team Members: Mentor and support junior team members, encouraging their professional growth and skill development. Provide constructive feedback and create an environment for continuous learning. Identifying New Opportunities: Proactively seek potential projects and contribute to proposal development. Analyze market trends and client needs to drive business growth. AI & Automation: Lead the refinement and implementation of the Chain IQ AI Consulting Agent, integrating AI-driven insights into consulting methodologies and client solutions. Requirements We are looking for someone with: Expertise in Procurement Consulting: A strong background in procurement transformation, supplier negotiation, and category management, with a strategic, conceptual, and analytical approach. Proactive & Inspiring Leadership: Demonstrated ability to lead by example, inspire teams, and coach individuals to achieve their full potential. Leadership & Client Management: Proven ability to lead teams, manage client relationships, and influence key stakeholders to achieve successful project outcomes. Technology & Tools: Hands-on experience with digital procurement platforms and analytics tools. Strong PowerPoint skills for compelling presentations, storytelling, and reporting. Experience & Education: At least 6 years of experience in procurement, consulting, or a related field. A Master's degree (MBA, Supply Chain, or equivalent) is preferred. Language Skills: Additional languages, such as French or Spanish, are a plus. Desirable skills: Data & analytics, AI & automation, prompt engineering, change management, storytelling & data visualization, and/or graphic design. We are Great Place To Work certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland, and China. We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs. Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates. Important notice to Employment Businesses/Agencies: CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained, any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
You will need to login before you can apply for a job. Vice President - Employee Relations (Advisory) About this role About Human Resources and Employee Relations (ER) Our CEO and leadership team believe the long-term sustainability of our firm is heavily dependent on our people. At BlackRock, we make a deliberate effort to foster a unifying culture, to encourage innovation, to ensure that we are developing, retaining and recruiting the best talent, to align employee incentives and risk taking with those of the firm, and to incorporate inclusion and diversity into all levels of our business. BlackRock's purpose is to help more and more people experience financial well-being. The BlackRock Human Resources team strives to transform the human resources function in the same way we are transforming access to financial well-being. We are students of the market and technology that are passionate about finding, growing and retaining the best talent to help deliver on the firm's purpose to help more people build a strong financial future. The Employee Relations teams' purpose is to ensure fair and consistent treatment of all BlackRock colleagues, through fostering a respectful and inclusive environment. The team advises across BlackRock's business areas on a number of employee related matters, including the handling of employee complaints. About the ER Advisory Team The ER advisory team provide advice and support on a broad range of employee issues, including but not limited to: Employee underperformance Non-voluntary employee exits Interpretation of employment policy and practice Advising on policy exceptions for unique employee circumstances Handling employee impacts arising from business restructuring activities, including M&A, disposals, joint ventures, new market set up The advisory team works closely with HR business partners and co-ordinates activity with other HR centres of expertise e.g Reward, HR Ops, as well as engaging other internal partners such as legal, compliance, enterprise security in enabling the development of individual employee solutions. Role Responsibilities: Working in close partnership with HR Business Partners and reporting to the Regional Head of Employee Relations, you will: Proactively provide advice and support on a broad range of employee issues across the EMEA region, including (but not limited to) management of under-performance, involuntary exits (including redundancies) and interpretation of employment policy and practices. Be active in directly managing ER matters from initiation through to conclusion, working directly with employees, business managers and leaders in executing procedural steps in line with established procedures. Partner with HR Business Partners, Legal & Compliance and the Regional Head of ER, to assess and mitigate legal, regulatory and reputational risk, whilst supporting Blackrock's inclusive culture. Advise on the employee relations impact of organizational change, including workforce reductions and acquisitions, consulting with employee representative bodies as required. Support the Regional Head of ER in defining and executing the ER strategy for EMEA and ensuring ER practices and processes support BlackRock's organizational objectives and culture. Use the ER case management system to log matters and use the associated data to gather insights and develop proactive strategies to remediate risk. Interpret, communicate and maintain ER policies, processes and training, ensuring their content is current and fit for purpose. Assist in the design and delivery of training to managers, employees and HR partners on relevant ER topics. Partner with other Center of Excellence (COE) teams such as Talent Management, Total Rewards and Talent Acquisition on firm-wide HR projects. Lead, and contribute to, ER-related projects as necessary. Required Knowledge/Experience: Solid Employee Relations case management and advisory experience and/or HR Business Partner with ER/Labor Relations experience. Strong awareness and curiosity of regional employment laws and regulations, and ability to pragmatically apply this knowledge in a commercial environment. Experience working in a highly matrixed and results oriented environment. Proven ability to navigate through ambiguity. Sound understanding and application of relevant EMEA employment laws and regulations. Act as an effective thought partner when considering emerging issues and formulate considered and thoughtful responses. Excellent consultative, coaching and conflict resolution skills. Confidently influence and articulate complex issues to a diverse range of stakeholders, both verbally and in writing. Experience building consensus on a cross-functional basis. Analytical and creative mind-set. Capable of challenging the status quo and flexing solutions to changing demands. Considers the local, regional and global impact of decisions. Highly motivated to seek higher levels of performance in self and in others. Commitment to the highest standards of excellence and personal integrity. Able to independently juggle multiple projects and stakeholders simultaneously. Candidates will ideally have experience within the Financial Services sector. Experience of working with Workers Councils and/or other organized labor groups preferred. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Apr 25, 2025
Full time
You will need to login before you can apply for a job. Vice President - Employee Relations (Advisory) About this role About Human Resources and Employee Relations (ER) Our CEO and leadership team believe the long-term sustainability of our firm is heavily dependent on our people. At BlackRock, we make a deliberate effort to foster a unifying culture, to encourage innovation, to ensure that we are developing, retaining and recruiting the best talent, to align employee incentives and risk taking with those of the firm, and to incorporate inclusion and diversity into all levels of our business. BlackRock's purpose is to help more and more people experience financial well-being. The BlackRock Human Resources team strives to transform the human resources function in the same way we are transforming access to financial well-being. We are students of the market and technology that are passionate about finding, growing and retaining the best talent to help deliver on the firm's purpose to help more people build a strong financial future. The Employee Relations teams' purpose is to ensure fair and consistent treatment of all BlackRock colleagues, through fostering a respectful and inclusive environment. The team advises across BlackRock's business areas on a number of employee related matters, including the handling of employee complaints. About the ER Advisory Team The ER advisory team provide advice and support on a broad range of employee issues, including but not limited to: Employee underperformance Non-voluntary employee exits Interpretation of employment policy and practice Advising on policy exceptions for unique employee circumstances Handling employee impacts arising from business restructuring activities, including M&A, disposals, joint ventures, new market set up The advisory team works closely with HR business partners and co-ordinates activity with other HR centres of expertise e.g Reward, HR Ops, as well as engaging other internal partners such as legal, compliance, enterprise security in enabling the development of individual employee solutions. Role Responsibilities: Working in close partnership with HR Business Partners and reporting to the Regional Head of Employee Relations, you will: Proactively provide advice and support on a broad range of employee issues across the EMEA region, including (but not limited to) management of under-performance, involuntary exits (including redundancies) and interpretation of employment policy and practices. Be active in directly managing ER matters from initiation through to conclusion, working directly with employees, business managers and leaders in executing procedural steps in line with established procedures. Partner with HR Business Partners, Legal & Compliance and the Regional Head of ER, to assess and mitigate legal, regulatory and reputational risk, whilst supporting Blackrock's inclusive culture. Advise on the employee relations impact of organizational change, including workforce reductions and acquisitions, consulting with employee representative bodies as required. Support the Regional Head of ER in defining and executing the ER strategy for EMEA and ensuring ER practices and processes support BlackRock's organizational objectives and culture. Use the ER case management system to log matters and use the associated data to gather insights and develop proactive strategies to remediate risk. Interpret, communicate and maintain ER policies, processes and training, ensuring their content is current and fit for purpose. Assist in the design and delivery of training to managers, employees and HR partners on relevant ER topics. Partner with other Center of Excellence (COE) teams such as Talent Management, Total Rewards and Talent Acquisition on firm-wide HR projects. Lead, and contribute to, ER-related projects as necessary. Required Knowledge/Experience: Solid Employee Relations case management and advisory experience and/or HR Business Partner with ER/Labor Relations experience. Strong awareness and curiosity of regional employment laws and regulations, and ability to pragmatically apply this knowledge in a commercial environment. Experience working in a highly matrixed and results oriented environment. Proven ability to navigate through ambiguity. Sound understanding and application of relevant EMEA employment laws and regulations. Act as an effective thought partner when considering emerging issues and formulate considered and thoughtful responses. Excellent consultative, coaching and conflict resolution skills. Confidently influence and articulate complex issues to a diverse range of stakeholders, both verbally and in writing. Experience building consensus on a cross-functional basis. Analytical and creative mind-set. Capable of challenging the status quo and flexing solutions to changing demands. Considers the local, regional and global impact of decisions. Highly motivated to seek higher levels of performance in self and in others. Commitment to the highest standards of excellence and personal integrity. Able to independently juggle multiple projects and stakeholders simultaneously. Candidates will ideally have experience within the Financial Services sector. Experience of working with Workers Councils and/or other organized labor groups preferred. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
You will need to login before you can apply for a job. Vice President - Employee Relations (Advisory) About this role About Human Resources and Employee Relations (ER) Our CEO and leadership team believe the long-term sustainability of our firm is heavily dependent on our people. At BlackRock, we make a deliberate effort to foster a unifying culture, to encourage innovation, to ensure that we are developing, retaining and recruiting the best talent, to align employee incentives and risk taking with those of the firm, and to incorporate inclusion and diversity into all levels of our business. BlackRock's purpose is to help more and more people experience financial well-being. The BlackRock Human Resources team strives to transform the human resources function in the same way we are transforming access to financial well-being. We are students of the market and technology that are passionate about finding, growing and retaining the best talent to help deliver on the firm's purpose to help more people build a strong financial future. The Employee Relations teams' purpose is to ensure fair and consistent treatment of all BlackRock colleagues, through fostering a respectful and inclusive environment. The team advises across BlackRock's business areas on a number of employee related matters, including the handling of employee complaints. About the ER Advisory Team The ER advisory team provide advice and support on a broad range of employee issues, including but not limited to: Employee underperformance Non-voluntary employee exits Interpretation of employment policy and practice Advising on policy exceptions for unique employee circumstances Handling employee impacts arising from business restructuring activities, including M&A, disposals, joint ventures, new market set up The advisory team works closely with HR business partners and co-ordinates activity with other HR centres of expertise e.g Reward, HR Ops, as well as engaging other internal partners such as legal, compliance, enterprise security in enabling the development of individual employee solutions. Role Responsibilities: Working in close partnership with HR Business Partners and reporting to the Regional Head of Employee Relations, you will: Proactively provide advice and support on a broad range of employee issues across the EMEA region, including (but not limited to) management of under-performance, involuntary exits (including redundancies) and interpretation of employment policy and practices. Be active in directly managing ER matters from initiation through to conclusion, working directly with employees, business managers and leaders in executing procedural steps in line with established procedures. Partner with HR Business Partners, Legal & Compliance and the Regional Head of ER, to assess and mitigate legal, regulatory and reputational risk, whilst supporting Blackrock's inclusive culture. Advise on the employee relations impact of organizational change, including workforce reductions and acquisitions, consulting with employee representative bodies as required. Support the Regional Head of ER in defining and executing the ER strategy for EMEA and ensuring ER practices and processes support BlackRock's organizational objectives and culture. Use the ER case management system to log matters and use the associated data to gather insights and develop proactive strategies to remediate risk. Interpret, communicate and maintain ER policies, processes and training, ensuring their content is current and fit for purpose. Assist in the design and delivery of training to managers, employees and HR partners on relevant ER topics. Partner with other Center of Excellence (COE) teams such as Talent Management, Total Rewards and Talent Acquisition on firm-wide HR projects. Lead, and contribute to, ER-related projects as necessary. Required Knowledge/Experience: Solid Employee Relations case management and advisory experience and/or HR Business Partner with ER/Labor Relations experience. Strong awareness and curiosity of regional employment laws and regulations, and ability to pragmatically apply this knowledge in a commercial environment. Experience working in a highly matrixed and results oriented environment. Proven ability to navigate through ambiguity. Sound understanding and application of relevant EMEA employment laws and regulations. Act as an effective thought partner when considering emerging issues and formulate considered and thoughtful responses. Excellent consultative, coaching and conflict resolution skills. Confidently influence and articulate complex issues to a diverse range of stakeholders, both verbally and in writing. Experience building consensus on a cross-functional basis. Analytical and creative mind-set. Capable of challenging the status quo and flexing solutions to changing demands. Considers the local, regional and global impact of decisions. Highly motivated to seek higher levels of performance in self and in others. Commitment to the highest standards of excellence and personal integrity. Able to independently juggle multiple projects and stakeholders simultaneously. Candidates will ideally have experience within the Financial Services sector. Experience of working with Workers Councils and/or other organized labor groups preferred. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Apr 25, 2025
Full time
You will need to login before you can apply for a job. Vice President - Employee Relations (Advisory) About this role About Human Resources and Employee Relations (ER) Our CEO and leadership team believe the long-term sustainability of our firm is heavily dependent on our people. At BlackRock, we make a deliberate effort to foster a unifying culture, to encourage innovation, to ensure that we are developing, retaining and recruiting the best talent, to align employee incentives and risk taking with those of the firm, and to incorporate inclusion and diversity into all levels of our business. BlackRock's purpose is to help more and more people experience financial well-being. The BlackRock Human Resources team strives to transform the human resources function in the same way we are transforming access to financial well-being. We are students of the market and technology that are passionate about finding, growing and retaining the best talent to help deliver on the firm's purpose to help more people build a strong financial future. The Employee Relations teams' purpose is to ensure fair and consistent treatment of all BlackRock colleagues, through fostering a respectful and inclusive environment. The team advises across BlackRock's business areas on a number of employee related matters, including the handling of employee complaints. About the ER Advisory Team The ER advisory team provide advice and support on a broad range of employee issues, including but not limited to: Employee underperformance Non-voluntary employee exits Interpretation of employment policy and practice Advising on policy exceptions for unique employee circumstances Handling employee impacts arising from business restructuring activities, including M&A, disposals, joint ventures, new market set up The advisory team works closely with HR business partners and co-ordinates activity with other HR centres of expertise e.g Reward, HR Ops, as well as engaging other internal partners such as legal, compliance, enterprise security in enabling the development of individual employee solutions. Role Responsibilities: Working in close partnership with HR Business Partners and reporting to the Regional Head of Employee Relations, you will: Proactively provide advice and support on a broad range of employee issues across the EMEA region, including (but not limited to) management of under-performance, involuntary exits (including redundancies) and interpretation of employment policy and practices. Be active in directly managing ER matters from initiation through to conclusion, working directly with employees, business managers and leaders in executing procedural steps in line with established procedures. Partner with HR Business Partners, Legal & Compliance and the Regional Head of ER, to assess and mitigate legal, regulatory and reputational risk, whilst supporting Blackrock's inclusive culture. Advise on the employee relations impact of organizational change, including workforce reductions and acquisitions, consulting with employee representative bodies as required. Support the Regional Head of ER in defining and executing the ER strategy for EMEA and ensuring ER practices and processes support BlackRock's organizational objectives and culture. Use the ER case management system to log matters and use the associated data to gather insights and develop proactive strategies to remediate risk. Interpret, communicate and maintain ER policies, processes and training, ensuring their content is current and fit for purpose. Assist in the design and delivery of training to managers, employees and HR partners on relevant ER topics. Partner with other Center of Excellence (COE) teams such as Talent Management, Total Rewards and Talent Acquisition on firm-wide HR projects. Lead, and contribute to, ER-related projects as necessary. Required Knowledge/Experience: Solid Employee Relations case management and advisory experience and/or HR Business Partner with ER/Labor Relations experience. Strong awareness and curiosity of regional employment laws and regulations, and ability to pragmatically apply this knowledge in a commercial environment. Experience working in a highly matrixed and results oriented environment. Proven ability to navigate through ambiguity. Sound understanding and application of relevant EMEA employment laws and regulations. Act as an effective thought partner when considering emerging issues and formulate considered and thoughtful responses. Excellent consultative, coaching and conflict resolution skills. Confidently influence and articulate complex issues to a diverse range of stakeholders, both verbally and in writing. Experience building consensus on a cross-functional basis. Analytical and creative mind-set. Capable of challenging the status quo and flexing solutions to changing demands. Considers the local, regional and global impact of decisions. Highly motivated to seek higher levels of performance in self and in others. Commitment to the highest standards of excellence and personal integrity. Able to independently juggle multiple projects and stakeholders simultaneously. Candidates will ideally have experience within the Financial Services sector. Experience of working with Workers Councils and/or other organized labor groups preferred. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? If so, the Amazon Global Supply Chain Optimization Technology (SCOT) organization is for you. SCOT works on the most difficult problems in the industry, fostering continuous improvement and advocating game-changing ideas that create intelligent and self-learning systems to maximize efficiency, automation, and scale of Amazon's massive supply chain operation. The EU network S&OP team within SCOT forecasts inventory flows to and from each country - what Amazon receives from its vendors/sellers, and what it ships from its Fulfillment Centers (FCs). We are responsible for measuring S&OP performance and driving continuous improvement in the tools and methods used by S&OP teams to plan local networks, optimizing for reliability, speed, cost, and sustainability. We are looking for a Senior Product Manager - Tech who can be in charge of new models to drive improvements in S&OP accuracy, automation, and plan optimality - partnering with teams across SCOT. You will be responsible for creating new automated data pipelines and processes, building the single source of truth for all operations teams relying on S&OP data to make business decisions. Key job responsibilities Designing and implementing complex data models, developing advanced analytics solutions, and creating insightful dashboards and reports. Collaborate closely with cross-functional teams, including operations, finance, and product management, to identify opportunities for supply chain optimization. Translating business requirements into technical specifications, conducting in-depth data analysis, and communicating findings to both technical and non-technical stakeholders. Mentoring junior team members, driving best practices in data engineering and visualization, and contributing to the overall data strategy of the supply chain organization. BASIC QUALIFICATIONS Bachelor's degree Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Experience in technical product management, program management or engineering PREFERRED QUALIFICATIONS Experience in using analytical tools, such as Tableau, Qlikview, QuickSight Experience in building and driving adoption of new tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Amazon is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Apr 25, 2025
Full time
You will need to login before you can apply for a job. Sector: Project and Program Management Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? If so, the Amazon Global Supply Chain Optimization Technology (SCOT) organization is for you. SCOT works on the most difficult problems in the industry, fostering continuous improvement and advocating game-changing ideas that create intelligent and self-learning systems to maximize efficiency, automation, and scale of Amazon's massive supply chain operation. The EU network S&OP team within SCOT forecasts inventory flows to and from each country - what Amazon receives from its vendors/sellers, and what it ships from its Fulfillment Centers (FCs). We are responsible for measuring S&OP performance and driving continuous improvement in the tools and methods used by S&OP teams to plan local networks, optimizing for reliability, speed, cost, and sustainability. We are looking for a Senior Product Manager - Tech who can be in charge of new models to drive improvements in S&OP accuracy, automation, and plan optimality - partnering with teams across SCOT. You will be responsible for creating new automated data pipelines and processes, building the single source of truth for all operations teams relying on S&OP data to make business decisions. Key job responsibilities Designing and implementing complex data models, developing advanced analytics solutions, and creating insightful dashboards and reports. Collaborate closely with cross-functional teams, including operations, finance, and product management, to identify opportunities for supply chain optimization. Translating business requirements into technical specifications, conducting in-depth data analysis, and communicating findings to both technical and non-technical stakeholders. Mentoring junior team members, driving best practices in data engineering and visualization, and contributing to the overall data strategy of the supply chain organization. BASIC QUALIFICATIONS Bachelor's degree Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Experience in technical product management, program management or engineering PREFERRED QUALIFICATIONS Experience in using analytical tools, such as Tableau, Qlikview, QuickSight Experience in building and driving adoption of new tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Amazon is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
