Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The Technical Engineer role: We're looking for a skilled and motivated Technical Engineer to join our team near Keswick in the Lake District. Our office has one of the most scenic views in the UK, and we pride ourselves on offering a friendly, supportive work environment with flexibility built in. You'll work across a wide range of technologies, supporting clients with everything from cloud solutions and VoIP systems to infrastructure projects and cyber security. It's a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work. Key Responsibilities: Providing 2nd and 3rd line support for Servers, networks, cloud platforms and VoIP systems Designing, quoting and delivering Windows Server infrastructure and backup solutions Supporting clients remotely, by phone and on-site throughout Cumbria and beyond Keeping systems secure and up to date with strong cyber security practices Working closely with other engineers and helping to support junior team members About you: Essential: Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365 Good understanding of networking fundamentals Solid knowledge of backup, continuity and disaster recovery solutions Great communication skills and a proactive, client-focused attitude A full UK driving licence Nice to Have: Experience in IT support (ideally 3 years or more) Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM Exposure to Firewalls such as Sophos, Cisco or Ubiquiti Experience with Datto, Veeam, ShadowProtect, ESET Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 30, 2025
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The Technical Engineer role: We're looking for a skilled and motivated Technical Engineer to join our team near Keswick in the Lake District. Our office has one of the most scenic views in the UK, and we pride ourselves on offering a friendly, supportive work environment with flexibility built in. You'll work across a wide range of technologies, supporting clients with everything from cloud solutions and VoIP systems to infrastructure projects and cyber security. It's a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work. Key Responsibilities: Providing 2nd and 3rd line support for Servers, networks, cloud platforms and VoIP systems Designing, quoting and delivering Windows Server infrastructure and backup solutions Supporting clients remotely, by phone and on-site throughout Cumbria and beyond Keeping systems secure and up to date with strong cyber security practices Working closely with other engineers and helping to support junior team members About you: Essential: Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365 Good understanding of networking fundamentals Solid knowledge of backup, continuity and disaster recovery solutions Great communication skills and a proactive, client-focused attitude A full UK driving licence Nice to Have: Experience in IT support (ideally 3 years or more) Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM Exposure to Firewalls such as Sophos, Cisco or Ubiquiti Experience with Datto, Veeam, ShadowProtect, ESET Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
IT Infrastructure Analyst - Haydock Location: Haydock Hours: Monday to Friday, 07:00-17:30 Flexible hours including job shares/amended hours considered. Speedy, the UK's leading hire provider of tools, equipment, and support services, is seeking an IT Infrastructure Analyst to join our Infrastructure Operations Team. This role involves maintaining and supporting infrastructure, integrating new technologies, and defining standards in collaboration with the IT team. What you'll need: Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and under pressure Experience supporting VMware environments (5.x/6.x), including build, deployment, and migration Experience supporting Citrix XenApp (6.x/7.x), including build, deployment, and migration Good understanding of core networking, storage, and security best practices Experience with Microsoft Server technologies Ability to assess issue impact and prioritize effectively Ability to manage workloads independently and report progress Knowledge of ITIL and industry best practices Ability to document procedures for team support Desirable skills (not essential): Citrix XenDesktop Microsoft Exchange Experience with virtualization, backup, monitoring, WiFi, or security technologies We promote a healthy work/life balance with flexible, hybrid, and part-time working options, including flexible start/finish times, shorter days, term-time hours, and job sharing. Speedy offers clear career progression pathways within the company. Note: We may close applications early if sufficient responses are received. Some roles may require background checks, such as DBS, credit, or security clearance. Speedy is an equal opportunity employer committed to diversity and inclusion. For our ESG policies, visit here . All applicants must have the right to work in the UK and will be considered without discrimination based on ethnicity, religion, gender, or other protected characteristics.
Apr 30, 2025
Full time
IT Infrastructure Analyst - Haydock Location: Haydock Hours: Monday to Friday, 07:00-17:30 Flexible hours including job shares/amended hours considered. Speedy, the UK's leading hire provider of tools, equipment, and support services, is seeking an IT Infrastructure Analyst to join our Infrastructure Operations Team. This role involves maintaining and supporting infrastructure, integrating new technologies, and defining standards in collaboration with the IT team. What you'll need: Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and under pressure Experience supporting VMware environments (5.x/6.x), including build, deployment, and migration Experience supporting Citrix XenApp (6.x/7.x), including build, deployment, and migration Good understanding of core networking, storage, and security best practices Experience with Microsoft Server technologies Ability to assess issue impact and prioritize effectively Ability to manage workloads independently and report progress Knowledge of ITIL and industry best practices Ability to document procedures for team support Desirable skills (not essential): Citrix XenDesktop Microsoft Exchange Experience with virtualization, backup, monitoring, WiFi, or security technologies We promote a healthy work/life balance with flexible, hybrid, and part-time working options, including flexible start/finish times, shorter days, term-time hours, and job sharing. Speedy offers clear career progression pathways within the company. Note: We may close applications early if sufficient responses are received. Some roles may require background checks, such as DBS, credit, or security clearance. Speedy is an equal opportunity employer committed to diversity and inclusion. For our ESG policies, visit here . All applicants must have the right to work in the UK and will be considered without discrimination based on ethnicity, religion, gender, or other protected characteristics.
Exciting New Opportunities for IT Professionals! We are currently seeking talented professionals for several IT roles, ranging from IT Support Analysts to IT Engineers, to join a growing, collaborative, and inclusive team. If you're ready for a new challenge in a dynamic work environment, we'd love to hear from you! Must-Have Requirements: Full UK driver s license and access to a car Comfortable with being based on-site full-time A passion for working in a supportive, team-oriented, and forward-thinking company Experience working in an MSP environment Salaries ranging from £35k-£50k, depending on experience Location: CV32 area We are looking for experience in the following areas: IT Support Analyst, Technical Support, and Service Desk Cloud services (Microsoft Azure, Office 365, SharePoint) Windows Server, Active Directory, Group Policy VPN, Firewall, and Networking support VoIP support and configuration IT hardware support (laptops, desktops, printers, routers, UPS) Endpoint security and cybersecurity best practices Experience with ConnectWise Automate and Manage Troubleshooting, problem-solving, and client-facing skills This is a fantastic opportunity for IT professionals ready to bring their expertise into a positive, growing environment. If this sounds like the right next step in your career, we d be happy to discuss the roles in more detail.
Apr 29, 2025
Full time
Exciting New Opportunities for IT Professionals! We are currently seeking talented professionals for several IT roles, ranging from IT Support Analysts to IT Engineers, to join a growing, collaborative, and inclusive team. If you're ready for a new challenge in a dynamic work environment, we'd love to hear from you! Must-Have Requirements: Full UK driver s license and access to a car Comfortable with being based on-site full-time A passion for working in a supportive, team-oriented, and forward-thinking company Experience working in an MSP environment Salaries ranging from £35k-£50k, depending on experience Location: CV32 area We are looking for experience in the following areas: IT Support Analyst, Technical Support, and Service Desk Cloud services (Microsoft Azure, Office 365, SharePoint) Windows Server, Active Directory, Group Policy VPN, Firewall, and Networking support VoIP support and configuration IT hardware support (laptops, desktops, printers, routers, UPS) Endpoint security and cybersecurity best practices Experience with ConnectWise Automate and Manage Troubleshooting, problem-solving, and client-facing skills This is a fantastic opportunity for IT professionals ready to bring their expertise into a positive, growing environment. If this sounds like the right next step in your career, we d be happy to discuss the roles in more detail.
Mobile Developer Are you ready for an exciting new challenge and the chance to be part of something extraordinary? We have an incredible opportunity waiting for you! As part of our company s strategic growth, we are expanding our Mobile Development department and seeking four talented Mobile Developers to join our team. In this pivotal role, you will work within a key department, contributing significantly to our business growth. We are looking for professionals who excel in delivering high quality software development. This position offers an ideal combination of professional growth, responsibility, and autonomy. Join us and be a vital part of our journey! About Selected Interventions Selected Interventions is a software and services company. We develop and deploy the unique class leading ECHO Service Management Framework. Echo is used by multi £bn+ turnover multi-national companies in the UK and globally. It operates and manages sophisticated field-based services in environmental services. Developed in house on a predominantly Microsoft stack and deployed via Azure (IaaS and PaaS) ECHO is coherent suite of software products ranging from web applications and web services, APIs through to integrated desktop applications and smartphone/tablet apps all designed and built to work together seamlessly. It enables our customers to provide world class services to their clients using their own unique methodology. What makes Selected Interventions different? Selected Interventions are product leading and global leaders within our field. We work exclusively in the environmental services industry, with the purpose of helping the planet be greener. We are growing fast but still retain the same values of when we were a small company. Role Description This is a full-time hybrid (onsite & remote) role for an experienced Mobile Developer. The Mobile Developer s main purpose will be to assist the Mobile Team with the maintenance and feature development of Onboard. You will be working in a focused squad in our dedicated mobile engineering team at the direction of our Mobile Team Lead you, along with product owners, quality analysts and co-engineers will be tasked with contributing to a range of development activities to meet our customers requirements and our own product and technical strategies. Day to day responsibilities include: - Collaborating across departments to ensure satisfactory service delivery, and smooth delivery of software updates and releases. - Delivering good quality software development to a high standard. - Adhering to best practices and coding standards. - Applying up-to-date standards to improve our company s mobile app(s). - Participating in code reviews and contribute towards improving the overall quality of the codebase. - Troubleshooting issues and debugging problems as they arise, ensuring prompt resolution and minimal impact on customers and employees. - Communicating effectively with stakeholders regarding project status, timelines, and technical details. Experience and skills needed: - Experience in mobile app development with Xamarin (preferably Xamarin.Android & MvvmCross). - Proficient in C# programming language and .NET framework. - Familiarity with Git version control system. - Excellent problem-solving skills and attention to detail. - Ability to work collaboratively with other developers and teams. - Strong communication and interpersonal skills. - Experience with Agile development methodologies such as Scrum. - Knowledge of software design patterns and principles. - Experience with continuous integration and delivery (CI/CD) pipelines. Nice but not essential: - Familiarity with .NET Maui - Test Driven Development (TDD) Experience with unit testing frameworks such as xUnit. - Familiarity with cloud-based services such as Azure Why join. - You will play a crucial role in our company s growth. - You will have opportunities to be part of team which values forward-thinking solutions, and innovation. - Opportunities for continuous development and growth in your professional career. - You will be working with in a culture which is supportive, and collaborative. - Our offices are unique, which offer you a fun and inspiring environment to work in. - We offer hybrid working arrangements, and opportunities to work internationally, providing you with the flexibility of work, and home life. Benefits: - Additional leave - Casual dress - Company events - Company pension - Cycle to work scheme - Enhanced maternity leave - Enhanced paternity leave - On-site parking - Private medical insurance - Sick pay - UK visa sponsorship - Hybrid working -Work from abroad Our statement To be earth s leading provider of environmental software systems delivering the best service outcomes with the least resources.
Apr 29, 2025
Full time
Mobile Developer Are you ready for an exciting new challenge and the chance to be part of something extraordinary? We have an incredible opportunity waiting for you! As part of our company s strategic growth, we are expanding our Mobile Development department and seeking four talented Mobile Developers to join our team. In this pivotal role, you will work within a key department, contributing significantly to our business growth. We are looking for professionals who excel in delivering high quality software development. This position offers an ideal combination of professional growth, responsibility, and autonomy. Join us and be a vital part of our journey! About Selected Interventions Selected Interventions is a software and services company. We develop and deploy the unique class leading ECHO Service Management Framework. Echo is used by multi £bn+ turnover multi-national companies in the UK and globally. It operates and manages sophisticated field-based services in environmental services. Developed in house on a predominantly Microsoft stack and deployed via Azure (IaaS and PaaS) ECHO is coherent suite of software products ranging from web applications and web services, APIs through to integrated desktop applications and smartphone/tablet apps all designed and built to work together seamlessly. It enables our customers to provide world class services to their clients using their own unique methodology. What makes Selected Interventions different? Selected Interventions are product leading and global leaders within our field. We work exclusively in the environmental services industry, with the purpose of helping the planet be greener. We are growing fast but still retain the same values of when we were a small company. Role Description This is a full-time hybrid (onsite & remote) role for an experienced Mobile Developer. The Mobile Developer s main purpose will be to assist the Mobile Team with the maintenance and feature development of Onboard. You will be working in a focused squad in our dedicated mobile engineering team at the direction of our Mobile Team Lead you, along with product owners, quality analysts and co-engineers will be tasked with contributing to a range of development activities to meet our customers requirements and our own product and technical strategies. Day to day responsibilities include: - Collaborating across departments to ensure satisfactory service delivery, and smooth delivery of software updates and releases. - Delivering good quality software development to a high standard. - Adhering to best practices and coding standards. - Applying up-to-date standards to improve our company s mobile app(s). - Participating in code reviews and contribute towards improving the overall quality of the codebase. - Troubleshooting issues and debugging problems as they arise, ensuring prompt resolution and minimal impact on customers and employees. - Communicating effectively with stakeholders regarding project status, timelines, and technical details. Experience and skills needed: - Experience in mobile app development with Xamarin (preferably Xamarin.Android & MvvmCross). - Proficient in C# programming language and .NET framework. - Familiarity with Git version control system. - Excellent problem-solving skills and attention to detail. - Ability to work collaboratively with other developers and teams. - Strong communication and interpersonal skills. - Experience with Agile development methodologies such as Scrum. - Knowledge of software design patterns and principles. - Experience with continuous integration and delivery (CI/CD) pipelines. Nice but not essential: - Familiarity with .NET Maui - Test Driven Development (TDD) Experience with unit testing frameworks such as xUnit. - Familiarity with cloud-based services such as Azure Why join. - You will play a crucial role in our company s growth. - You will have opportunities to be part of team which values forward-thinking solutions, and innovation. - Opportunities for continuous development and growth in your professional career. - You will be working with in a culture which is supportive, and collaborative. - Our offices are unique, which offer you a fun and inspiring environment to work in. - We offer hybrid working arrangements, and opportunities to work internationally, providing you with the flexibility of work, and home life. Benefits: - Additional leave - Casual dress - Company events - Company pension - Cycle to work scheme - Enhanced maternity leave - Enhanced paternity leave - On-site parking - Private medical insurance - Sick pay - UK visa sponsorship - Hybrid working -Work from abroad Our statement To be earth s leading provider of environmental software systems delivering the best service outcomes with the least resources.
Title: IT Infrastructure Analyst - Short Term Contract (5 months) Location: Office based at our HQ in Grangemouth (5 days) Salary: Dependent on skills, qualifications and experience Contract type: PAYE Contract & Permanent opportunities available ABOUT US A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests. INEOS O&P UK Grangemouth is a petrochemicals centre of excellence. We are the largest manufacturing site in Scotland. We pride ourselves in offering a working environment that is friendly and welcoming, that offers employees true autonomy and empowerment and that enables everyone to achieve their goals and to have a fulfilling professional career with us. Our aim, as always, is to find new, improved ways of doing things. Whether that's through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises, we like to push boundaries and overcome challenges. If you share our vision for a sustainable future; if you possess the skills and competencies to help deliver our net zero road map; if you want to play your part in the remarkable next step in the UK petrochemical sector, we'd like to hear from you. ABOUT OUR OPPORTUNITY We have a PAYE contract and permanent opportunity available for two IT Infrastructure Analysts with relevant experience to play a key role in the delivery and support of this growth in our business. The IT Infrastructure Analyst is responsible for the ongoing support of the IT Infrastructure Environment including Servers, Virtualization, Storage, Backup/Disaster Recovery, Networks and Telecoms. This role will manage the infrastructure, both internal and 3rd party, support and deliver the business and Group IT Strategy, Group Cyber Security Policies and adhere to Group IT guidelines. The post holder will work closely with the IT Infrastructure Team Lead to deliver a cost effective and reliable service to the business. The post holder will also work closely with the Projects Manager to deliver a portfolio of projects, providing technical input for small, medium and large-scale projects. Key accountabilities Deliver and enhance effective infrastructure support for the INEOS businesses on-site. Document any operational support exceptions to ensure that uninterrupted service disruptions are kept to minimum and within agreed SLA's. Provide infrastructure support relevant to experience highlighting any significant system issues to the IT Infrastructure Team Lead. Work with hardware & firmware/software suppliers to resolve technical issues and communicate with end users to resolve issues. Ensure that operational system changes follow IT change management processes. Special features The IT Infrastructure environment facilitates business process throughout all functions including manufacturing, procurement, sales, logistics, finance and management. Many of these systems are critical to the daily operation of the business and require a high degree of availability. Supporting multiple businesses, with separate strategies and management teams. ABOUT YOU Required: Comprehensive experience of administration, management and maintenance of Microsoft Windows Server Operating systems. Comprehensive track record working with VMWare technologies and architectures. Good level of understanding of Backup, Disaster Recovery and High Availability using Veeam. High level understanding of HPE 3PAR StoreServ 8000, HPE Alletra and HPE StoreOnce. Knowledge of creating PowerShell scripting/automation. High level understanding of Cloud Infrastructure exposure. Experience of packaging, testing and deployment of software and updates using SCCM/MECM. Knowledge of creating and maintaining up to date desktop image(s) using MDT. Good level of understanding of Network and Server Security/Management. Engaging with business users when troubleshooting issues and clarifying business requirements. Self-starter, with strong team-working, influencing, communication and other interpersonal skills. Participates in effective team interaction. MCSE (or equivalent role based certification) VCP, HPE. Azure and O365 experience. WHAT WE OFFER 34 days holiday (optional salary sacrifice to purchase up to 5 extra days) Benefits Platform - access to discounts on high street stores etc., Discounted Private Medical Insurance, Travel Insurance etc. Up to 20% Discretionary Bonus Opportunity Scottish Widows Contributory Pension including employer contributions Free On-site Gym Employee Assistance Programme Enhanced Maternity Leave Salary Sacrifice Car and Cycle to Work Scheme The full list of benefits is applicable to our permanent contracts. HOW TO APPLY Application Process Interested candidates should submit their CV via our website. Pre-screen (If applicable) Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Formal Interview Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles the recruitment process may also include technical testing, behaviour questionnaires and/or a delivering a presentation. Provisional Offer If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks. Some roles may also require a criminality check. ADDITIONAL INFORMATION As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on-boarding stages. If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact . If you were referred by a permanent member of staff that currently works at INEOS O&P UK Grangemouth please email confirming the position you applied for and the name of the employee that referred you. Please note the employee referral scheme is only applicable for permanent vacancies. Clicking this link will take you to an external site where you can continue with your application
Apr 29, 2025
Full time
Title: IT Infrastructure Analyst - Short Term Contract (5 months) Location: Office based at our HQ in Grangemouth (5 days) Salary: Dependent on skills, qualifications and experience Contract type: PAYE Contract & Permanent opportunities available ABOUT US A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests. INEOS O&P UK Grangemouth is a petrochemicals centre of excellence. We are the largest manufacturing site in Scotland. We pride ourselves in offering a working environment that is friendly and welcoming, that offers employees true autonomy and empowerment and that enables everyone to achieve their goals and to have a fulfilling professional career with us. Our aim, as always, is to find new, improved ways of doing things. Whether that's through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises, we like to push boundaries and overcome challenges. If you share our vision for a sustainable future; if you possess the skills and competencies to help deliver our net zero road map; if you want to play your part in the remarkable next step in the UK petrochemical sector, we'd like to hear from you. ABOUT OUR OPPORTUNITY We have a PAYE contract and permanent opportunity available for two IT Infrastructure Analysts with relevant experience to play a key role in the delivery and support of this growth in our business. The IT Infrastructure Analyst is responsible for the ongoing support of the IT Infrastructure Environment including Servers, Virtualization, Storage, Backup/Disaster Recovery, Networks and Telecoms. This role will manage the infrastructure, both internal and 3rd party, support and deliver the business and Group IT Strategy, Group Cyber Security Policies and adhere to Group IT guidelines. The post holder will work closely with the IT Infrastructure Team Lead to deliver a cost effective and reliable service to the business. The post holder will also work closely with the Projects Manager to deliver a portfolio of projects, providing technical input for small, medium and large-scale projects. Key accountabilities Deliver and enhance effective infrastructure support for the INEOS businesses on-site. Document any operational support exceptions to ensure that uninterrupted service disruptions are kept to minimum and within agreed SLA's. Provide infrastructure support relevant to experience highlighting any significant system issues to the IT Infrastructure Team Lead. Work with hardware & firmware/software suppliers to resolve technical issues and communicate with end users to resolve issues. Ensure that operational system changes follow IT change management processes. Special features The IT Infrastructure environment facilitates business process throughout all functions including manufacturing, procurement, sales, logistics, finance and management. Many of these systems are critical to the daily operation of the business and require a high degree of availability. Supporting multiple businesses, with separate strategies and management teams. ABOUT YOU Required: Comprehensive experience of administration, management and maintenance of Microsoft Windows Server Operating systems. Comprehensive track record working with VMWare technologies and architectures. Good level of understanding of Backup, Disaster Recovery and High Availability using Veeam. High level understanding of HPE 3PAR StoreServ 8000, HPE Alletra and HPE StoreOnce. Knowledge of creating PowerShell scripting/automation. High level understanding of Cloud Infrastructure exposure. Experience of packaging, testing and deployment of software and updates using SCCM/MECM. Knowledge of creating and maintaining up to date desktop image(s) using MDT. Good level of understanding of Network and Server Security/Management. Engaging with business users when troubleshooting issues and clarifying business requirements. Self-starter, with strong team-working, influencing, communication and other interpersonal skills. Participates in effective team interaction. MCSE (or equivalent role based certification) VCP, HPE. Azure and O365 experience. WHAT WE OFFER 34 days holiday (optional salary sacrifice to purchase up to 5 extra days) Benefits Platform - access to discounts on high street stores etc., Discounted Private Medical Insurance, Travel Insurance etc. Up to 20% Discretionary Bonus Opportunity Scottish Widows Contributory Pension including employer contributions Free On-site Gym Employee Assistance Programme Enhanced Maternity Leave Salary Sacrifice Car and Cycle to Work Scheme The full list of benefits is applicable to our permanent contracts. HOW TO APPLY Application Process Interested candidates should submit their CV via our website. Pre-screen (If applicable) Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Formal Interview Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles the recruitment process may also include technical testing, behaviour questionnaires and/or a delivering a presentation. Provisional Offer If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks. Some roles may also require a criminality check. ADDITIONAL INFORMATION As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on-boarding stages. If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact . If you were referred by a permanent member of staff that currently works at INEOS O&P UK Grangemouth please email confirming the position you applied for and the name of the employee that referred you. Please note the employee referral scheme is only applicable for permanent vacancies. Clicking this link will take you to an external site where you can continue with your application
Gleeson Recruitment Group
Castle Donington, Leicestershire
Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 29, 2025
Full time
Job Title: Service Desk Analyst Position Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: 1. Provide first-line technical support to group employees via phone, email, and chat. 2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. 3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. 4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. 5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. 6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. 7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies. 8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations. Requirements: 1. Proven experience in a similar role providing technical support in a corporate environment. 2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite. 3. Familiarity with common business applications and collaboration tools. 4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users. 5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment. 6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. 7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. 8. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for career development and advancement within the business. 3. Access to training programs and resources to enhance technical skills and knowledge. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
Apr 29, 2025
Full time
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
Are you a Software Support Analyst with a proven track record of working in C# environments? Seeking a new and rewarding challenge with a local business making an impact on a national scale? If so, read on. My client, a leading Software Solutions provider. They are seeking a Software Support Analyst to support web, mobile, and desktop applications. You ll be the first point of contact for technical issues and manage the full life cycle of support. As a Software Support Analyst, you will be responsible for troubleshooting and resolving software issues, escalating when necessary. As part of a small and talented team, you will accurately log support calls with detailed steps and screenshots, maintain software installations, environments, and backups and assist with testing and facilitating new software releases. As a Software Support Analyst, you will have: Experience in IT or software support Knowledge of Microsoft, development (C#, ASP.NET, WPF) Experience of cloud, virtualization, and networking technologies Formal IT training (e.g., MCSE, MCP, or equivalent As a Software Support Analyst, you must have strong communication skills and a keen eye for detail. The ability to communicate technical information to non-technical people is key.
Apr 29, 2025
Full time
Are you a Software Support Analyst with a proven track record of working in C# environments? Seeking a new and rewarding challenge with a local business making an impact on a national scale? If so, read on. My client, a leading Software Solutions provider. They are seeking a Software Support Analyst to support web, mobile, and desktop applications. You ll be the first point of contact for technical issues and manage the full life cycle of support. As a Software Support Analyst, you will be responsible for troubleshooting and resolving software issues, escalating when necessary. As part of a small and talented team, you will accurately log support calls with detailed steps and screenshots, maintain software installations, environments, and backups and assist with testing and facilitating new software releases. As a Software Support Analyst, you will have: Experience in IT or software support Knowledge of Microsoft, development (C#, ASP.NET, WPF) Experience of cloud, virtualization, and networking technologies Formal IT training (e.g., MCSE, MCP, or equivalent As a Software Support Analyst, you must have strong communication skills and a keen eye for detail. The ability to communicate technical information to non-technical people is key.
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to 30,000 (DOE), free parking and superb benefits his role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 29, 2025
Full time
Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to 30,000 (DOE), free parking and superb benefits his role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Desktop Support Engineer 3 months - extension for 9 months Bristol - x5 days initially then x3 days onsite and x2 remote Inside ir35 - 235 per day Role The Desktop Support Analyst plays a vital role in providing second-line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent opportunity to contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools, and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITIL Foundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document and case management systems. Knowledge of VPN and remote access solutions. Understanding of desktop hardware. Ability to accurately record, update, and document incidents and requests using the ITSM tool. Proven ability to take ownership of issues, conduct problem analysis, and implement temporary or permanent fixes to restore service as quickly as possible. Ability to escalate incidents to other support teams where necessary. Experience managing user accounts in Active Directory, Exchange, ManageEngine, and MS Intune Admin Centre. Experience installing, configuring, and troubleshooting IT equipment, including workstations, monitors, laptops, and mobile devices. Familiarity with configuring and maintaining MFD printers. Ability to create, maintain, and publish support documentation to enable staff to resolve incidents and service requests independently. Customer Service: Proven commitment to delivering a first-class level of customer service, ensuring all customers are treated efficiently and appropriately. Excellent verbal communication skills with the ability to engage effectively with technical and non-technical colleagues at all levels. Highly motivated team player with the ability to manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual activities. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Apr 29, 2025
Contractor
Desktop Support Engineer 3 months - extension for 9 months Bristol - x5 days initially then x3 days onsite and x2 remote Inside ir35 - 235 per day Role The Desktop Support Analyst plays a vital role in providing second-line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent opportunity to contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools, and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITIL Foundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document and case management systems. Knowledge of VPN and remote access solutions. Understanding of desktop hardware. Ability to accurately record, update, and document incidents and requests using the ITSM tool. Proven ability to take ownership of issues, conduct problem analysis, and implement temporary or permanent fixes to restore service as quickly as possible. Ability to escalate incidents to other support teams where necessary. Experience managing user accounts in Active Directory, Exchange, ManageEngine, and MS Intune Admin Centre. Experience installing, configuring, and troubleshooting IT equipment, including workstations, monitors, laptops, and mobile devices. Familiarity with configuring and maintaining MFD printers. Ability to create, maintain, and publish support documentation to enable staff to resolve incidents and service requests independently. Customer Service: Proven commitment to delivering a first-class level of customer service, ensuring all customers are treated efficiently and appropriately. Excellent verbal communication skills with the ability to engage effectively with technical and non-technical colleagues at all levels. Highly motivated team player with the ability to manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual activities. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Desktop Support Engineer 3 months - extensions for 9 months Leeds - onsite x5 days initially then x3 days onsite and x2 remote Inside ir35 - 235 per day Role The Desktop Support Analyst plays a vital role in providing second-line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent opportunity to contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools, and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITIL Foundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document and case management systems. Knowledge of VPN and remote access solutions. Understanding of desktop hardware. Ability to accurately record, update, and document incidents and requests using the ITSM tool. Proven ability to take ownership of issues, conduct problem analysis, and implement temporary or permanent fixes to restore service as quickly as possible. Ability to escalate incidents to other support teams where necessary. Experience managing user accounts in Active Directory, Exchange, ManageEngine, and MS Intune Admin Centre. Experience installing, configuring, and troubleshooting IT equipment, including workstations, monitors, laptops, and mobile devices. Familiarity with configuring and maintaining MFD printers. Ability to create, maintain, and publish support documentation to enable staff to resolve incidents and service requests independently. Customer Service: Proven commitment to delivering a first-class level of customer service, ensuring all customers are treated efficiently and appropriately. Excellent verbal communication skills with the ability to engage effectively with technical and non-technical colleagues at all levels. Highly motivated team player with the ability to manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual activities. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Apr 29, 2025
Contractor
Desktop Support Engineer 3 months - extensions for 9 months Leeds - onsite x5 days initially then x3 days onsite and x2 remote Inside ir35 - 235 per day Role The Desktop Support Analyst plays a vital role in providing second-line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent opportunity to contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools, and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITIL Foundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document and case management systems. Knowledge of VPN and remote access solutions. Understanding of desktop hardware. Ability to accurately record, update, and document incidents and requests using the ITSM tool. Proven ability to take ownership of issues, conduct problem analysis, and implement temporary or permanent fixes to restore service as quickly as possible. Ability to escalate incidents to other support teams where necessary. Experience managing user accounts in Active Directory, Exchange, ManageEngine, and MS Intune Admin Centre. Experience installing, configuring, and troubleshooting IT equipment, including workstations, monitors, laptops, and mobile devices. Familiarity with configuring and maintaining MFD printers. Ability to create, maintain, and publish support documentation to enable staff to resolve incidents and service requests independently. Customer Service: Proven commitment to delivering a first-class level of customer service, ensuring all customers are treated efficiently and appropriately. Excellent verbal communication skills with the ability to engage effectively with technical and non-technical colleagues at all levels. Highly motivated team player with the ability to manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual activities. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
VIP 2nd Line Support Analyst - 250 to 275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Fareham - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
Apr 29, 2025
Contractor
VIP 2nd Line Support Analyst - 250 to 275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Fareham - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
VIP 2nd Line Support Analyst - 250 to 275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Chatham, Kent - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
Apr 29, 2025
Contractor
VIP 2nd Line Support Analyst - 250 to 275 PD - Inside IR 35 Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Chatham, Kent - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a servive desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 29, 2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
This is a fantastic opportunity for a driven IT Support Administrator looking to join a small IT consultancy and support enterprise clients. With self-motivation, a curious nature, and on-the-job challenges, you ll deepen your technical expertise and, over time, have the opportunity to progress into a client-facing consulting role. We pride ourselves on adding the very best to our team; people who bring not only the right skills, but ambition, ideas, a bright and inquisitive mind, a friendly personality and excellent communication, and the drive to help us achieve our business growth. If that sounds like you, we want to hear from you Role info: IT Support Administrator Home Based with some travel to meetings and company days (travel to client sites in the future) £25,000 - £30,000 Plus Benefits Including Employer Pension Contribution and More Values / Culture: Do the Right Thing, Live up to our Commitments, Learn from Mistakes, Collaborate, Respect Others, Take Ownership, Care for Each Other Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA Your Background: IT Support, Customer Service, Customer Support, Helpdesk Support, Desktop Support, MS Office 365 Who we are: Established in 2002, we were founded on a passion for bringing the very best people, experience and innovation together to help businesses work smarter, better and faster. In fact, we pride ourselves for always excelling in doing the right thing, so we re the best in our market providing products / consultancy / services for Strategic Portfolio Management, Agile, ECM and Automation Solutions across Europe, Middle East & Africa. With offices in the UK, Dubai, Czech Republic, Netherlands and Sweden, our dedicated team provides a breadth of services spanning consultancy, project implementation and support & training. Everything we do is about enabling our clients to succeed by bringing the very best people, experience and innovation together. We are excited to offer an opportunity to join our team at a pivotal point in the company s growth journey. The IT Support Administrator Role: We are seeking a driven and proactive IT Administrator with a strong desire to grow into the Enterprise Tooling space. This is an excellent opportunity for an IT support professional eager to advance their career in IT administration and development. You will have a passion for problem-solving, enjoy tackling complex challenges, and possess a curious mindset when it comes to researching and learning new technologies. You will be joining a small, dynamic company meaning you must be ready to embrace the variety and challenges that come with that environment while also supporting large corporate and enterprise clients. You will be enthusiastic about learning, excited by new projects, and keen to take on challenges. This role offers a fantastic pathway for someone looking to deepen their technical expertise while progressing into a client-facing consulting position in the future. What your day-to-day might look like: • Assisting with the maintenance of O365 Security suite i.e. InTune, Azure AD, Entra and completing regular monitoring for compliance issues • Assisting with the implantation of a new policy for Intune to comply with ISO27001 • Setting up new laptops using CoPilot and managing the delivery and collection from employees • Providing support for Troubleshooting issues with users, laptops, OS, o365 • Maintaining the servers and providing support and troubleshooting • Maintaining Azure based infrastructure • Supporting the CTO to ensure compliance for ISO27001 with SSO, Azure Policies, Entra, 2FA, Intune, ISO27001 standards for suppliers, policies, process and procedures • Supporting the CTO on internal projects as required • Providing excellent customer support at all levels • Assisting the Customer Support Desk with incidents About you: • Previous IT administration experience with the products mentioned below • Possess confident communication skills with a desire to progress your career within an ambitious Tech Software and Consultancy firm • A likeable personality with excellent internal and external customer facing, communication and presentation skills • Possess and able to maintain a good working knowledge of the current and upcoming IT roadmap to provide best practice advice • Proficient user of IT Software, Microsoft Office suite, CRM/Project Management tools • Curious to find out answers to questions and solutions to challenges through research • Ability to lend your hand to any opportunity • Fluent written and spoken communication in English is essential (other Northern European languages could be an advantage) • Passionate and professional at all times • Excellent organisational skills with the ability to prioritise tasks • Able to perform to a high standard whilst balancing the priorities and deadlines of multiple concurrent projects • An ambition and desire to grow a successful career You will have experience / knowledge of the following products: • SQL, Java, VBA, JavaScript, XML, REST APIs, SOAP, JSON, PowerShell, Power Automate • Codeless systems • Enterprise software • OS Windows, Unix, Linux • DBs, SQL Server, Oracle, PostGreSQL • Web servers, Tomcat, IIS • Web security standards, SSL, DMARC, SPF We pride ourselves on taking the development of our people seriously and are pleased to offer: • Competitive salary depending on experience • 25 days Annual Leave (Not including Bank Holidays) plus additional holiday days based on length of service in future • Employer Pension contribution of 5% of salary • Remote Working with Suitable IT Infrastructure & Equipment provided • Professional development allowance • The opportunity to learn through on-the-job challenges and career progression into a consultancy role in future Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: 1st Line IT Support, IT Support Technician, Helpdesk Support Technician, Service Desk Analyst, IT Helpdesk Analyst, Technical Support Specialist, 1st Line Support Engineer, Desktop Support Technician, IT Support Engineer, Technical Support Engineer, Desktop Support Engineer, 2nd Line Support Analyst, Systems Support Specialist, IT Service Desk Analyst, IT Operations Support, Technology Support Specialist, Client IT Support Specialist Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 28, 2025
Full time
This is a fantastic opportunity for a driven IT Support Administrator looking to join a small IT consultancy and support enterprise clients. With self-motivation, a curious nature, and on-the-job challenges, you ll deepen your technical expertise and, over time, have the opportunity to progress into a client-facing consulting role. We pride ourselves on adding the very best to our team; people who bring not only the right skills, but ambition, ideas, a bright and inquisitive mind, a friendly personality and excellent communication, and the drive to help us achieve our business growth. If that sounds like you, we want to hear from you Role info: IT Support Administrator Home Based with some travel to meetings and company days (travel to client sites in the future) £25,000 - £30,000 Plus Benefits Including Employer Pension Contribution and More Values / Culture: Do the Right Thing, Live up to our Commitments, Learn from Mistakes, Collaborate, Respect Others, Take Ownership, Care for Each Other Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA Your Background: IT Support, Customer Service, Customer Support, Helpdesk Support, Desktop Support, MS Office 365 Who we are: Established in 2002, we were founded on a passion for bringing the very best people, experience and innovation together to help businesses work smarter, better and faster. In fact, we pride ourselves for always excelling in doing the right thing, so we re the best in our market providing products / consultancy / services for Strategic Portfolio Management, Agile, ECM and Automation Solutions across Europe, Middle East & Africa. With offices in the UK, Dubai, Czech Republic, Netherlands and Sweden, our dedicated team provides a breadth of services spanning consultancy, project implementation and support & training. Everything we do is about enabling our clients to succeed by bringing the very best people, experience and innovation together. We are excited to offer an opportunity to join our team at a pivotal point in the company s growth journey. The IT Support Administrator Role: We are seeking a driven and proactive IT Administrator with a strong desire to grow into the Enterprise Tooling space. This is an excellent opportunity for an IT support professional eager to advance their career in IT administration and development. You will have a passion for problem-solving, enjoy tackling complex challenges, and possess a curious mindset when it comes to researching and learning new technologies. You will be joining a small, dynamic company meaning you must be ready to embrace the variety and challenges that come with that environment while also supporting large corporate and enterprise clients. You will be enthusiastic about learning, excited by new projects, and keen to take on challenges. This role offers a fantastic pathway for someone looking to deepen their technical expertise while progressing into a client-facing consulting position in the future. What your day-to-day might look like: • Assisting with the maintenance of O365 Security suite i.e. InTune, Azure AD, Entra and completing regular monitoring for compliance issues • Assisting with the implantation of a new policy for Intune to comply with ISO27001 • Setting up new laptops using CoPilot and managing the delivery and collection from employees • Providing support for Troubleshooting issues with users, laptops, OS, o365 • Maintaining the servers and providing support and troubleshooting • Maintaining Azure based infrastructure • Supporting the CTO to ensure compliance for ISO27001 with SSO, Azure Policies, Entra, 2FA, Intune, ISO27001 standards for suppliers, policies, process and procedures • Supporting the CTO on internal projects as required • Providing excellent customer support at all levels • Assisting the Customer Support Desk with incidents About you: • Previous IT administration experience with the products mentioned below • Possess confident communication skills with a desire to progress your career within an ambitious Tech Software and Consultancy firm • A likeable personality with excellent internal and external customer facing, communication and presentation skills • Possess and able to maintain a good working knowledge of the current and upcoming IT roadmap to provide best practice advice • Proficient user of IT Software, Microsoft Office suite, CRM/Project Management tools • Curious to find out answers to questions and solutions to challenges through research • Ability to lend your hand to any opportunity • Fluent written and spoken communication in English is essential (other Northern European languages could be an advantage) • Passionate and professional at all times • Excellent organisational skills with the ability to prioritise tasks • Able to perform to a high standard whilst balancing the priorities and deadlines of multiple concurrent projects • An ambition and desire to grow a successful career You will have experience / knowledge of the following products: • SQL, Java, VBA, JavaScript, XML, REST APIs, SOAP, JSON, PowerShell, Power Automate • Codeless systems • Enterprise software • OS Windows, Unix, Linux • DBs, SQL Server, Oracle, PostGreSQL • Web servers, Tomcat, IIS • Web security standards, SSL, DMARC, SPF We pride ourselves on taking the development of our people seriously and are pleased to offer: • Competitive salary depending on experience • 25 days Annual Leave (Not including Bank Holidays) plus additional holiday days based on length of service in future • Employer Pension contribution of 5% of salary • Remote Working with Suitable IT Infrastructure & Equipment provided • Professional development allowance • The opportunity to learn through on-the-job challenges and career progression into a consultancy role in future Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: 1st Line IT Support, IT Support Technician, Helpdesk Support Technician, Service Desk Analyst, IT Helpdesk Analyst, Technical Support Specialist, 1st Line Support Engineer, Desktop Support Technician, IT Support Engineer, Technical Support Engineer, Desktop Support Engineer, 2nd Line Support Analyst, Systems Support Specialist, IT Service Desk Analyst, IT Operations Support, Technology Support Specialist, Client IT Support Specialist Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits: 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus: Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
Apr 28, 2025
Full time
1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits: 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus: Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.
Apr 28, 2025
Full time
1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.
We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! Key responsibilities: Provide support to internal and external users Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups Communicating with customers to help them resolve any technical issues Perform diagnostic and route cause analysis Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: 2 years + in a similar IT Support/Service Desk Analyst role Pro-active attitude with a desire to help people. Excellent written and communication skills Good organisation and prioritising skills Strong Windows desktop knowledge and administration (Windows 10) Exchange server admin (Exchange 2013/2016 Windows Server admin Active Directory and Group Policy Administration of Azure AD / Office 365 Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Apr 28, 2025
Full time
We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! Key responsibilities: Provide support to internal and external users Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups Communicating with customers to help them resolve any technical issues Perform diagnostic and route cause analysis Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: 2 years + in a similar IT Support/Service Desk Analyst role Pro-active attitude with a desire to help people. Excellent written and communication skills Good organisation and prioritising skills Strong Windows desktop knowledge and administration (Windows 10) Exchange server admin (Exchange 2013/2016 Windows Server admin Active Directory and Group Policy Administration of Azure AD / Office 365 Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
2nd Line Support Engineer Hyde Park, London The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year. We are currently undertaking a group wide digital transformation. We have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans. We are now looking for a 2nd Line Support Engineer to join us on a full-time, permanent basis. Actual role title IT Technical Support Engineer. The Benefits - Salary of £33,666 - £39,187 per annum, depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after 3 years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location You ll have the chance to work in the stunning Hyde Park, one of the most iconic and historically rich locations in London while directly contributing to the preservation and enhancement of some of the UK's most visited and cherished public spaces. So, if you want to make a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you! The Role You will be responsible for the 2nd line desktop support for numerous sites across our park locations. You will be working on the support and resolution of broad ranging issues across our hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Outlook & Exchange, Active Directory, Endpoint, etc. There s a lot going on, with plenty of opportunity to gain in-depth technical experience. You would receive continuous training and development to enable you to progress your skills and your career - lots of opportunity to learn! The role will also see you contribute to several key IT projects including our Windows 11 rollout, ongoing cloud migration, and our Cyber Security program. About You To be considered as our 2nd Line Support Engineer, you will need: - Significant experience of 2nd line/desktop support - Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) - Strong LAN/WAN and Active Directory skills - Degree in IT - The ability to work well under pressure to strict deadlines - Excellent communication skills and a confident telephone manner - Hold a full UK driving licence Other organisations may call this role IT Support Engineer, IT Support Analyst, Desktop Support Engineer, Technical Support Engineer, or Helpdesk Analyst. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a 2nd Line Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.
Apr 28, 2025
Full time
2nd Line Support Engineer Hyde Park, London The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year. We are currently undertaking a group wide digital transformation. We have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans. We are now looking for a 2nd Line Support Engineer to join us on a full-time, permanent basis. Actual role title IT Technical Support Engineer. The Benefits - Salary of £33,666 - £39,187 per annum, depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after 3 years service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location You ll have the chance to work in the stunning Hyde Park, one of the most iconic and historically rich locations in London while directly contributing to the preservation and enhancement of some of the UK's most visited and cherished public spaces. So, if you want to make a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you! The Role You will be responsible for the 2nd line desktop support for numerous sites across our park locations. You will be working on the support and resolution of broad ranging issues across our hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Outlook & Exchange, Active Directory, Endpoint, etc. There s a lot going on, with plenty of opportunity to gain in-depth technical experience. You would receive continuous training and development to enable you to progress your skills and your career - lots of opportunity to learn! The role will also see you contribute to several key IT projects including our Windows 11 rollout, ongoing cloud migration, and our Cyber Security program. About You To be considered as our 2nd Line Support Engineer, you will need: - Significant experience of 2nd line/desktop support - Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) - Strong LAN/WAN and Active Directory skills - Degree in IT - The ability to work well under pressure to strict deadlines - Excellent communication skills and a confident telephone manner - Hold a full UK driving licence Other organisations may call this role IT Support Engineer, IT Support Analyst, Desktop Support Engineer, Technical Support Engineer, or Helpdesk Analyst. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. So, if you are interested in this unique opportunity as a 2nd Line Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.
