HR Business Partner (Challenger Bank) London-based with hybrid working Full-time | Competitive salary + Annual Bonus + Benefits About the Role Our client-an exciting, fast-growing challenger bank-is looking for a HR Business Partner to take ownership of their HR function during a transformative growth phase. Reporting directly to the Chief Transformation Officer, you'll be the go-to HR expert, responsible for delivering the HR strategy while also managing the day-to-day. This is a unique opportunity to shape and embed a people-first culture in a purpose-driven, digitally progressive bank that's redefining inclusive banking in the UK. What's expected of the HR Business Partner? Lead and deliver the HR delivery plan, owning the end-to-end HR function for a 65-person organisation. Partner with senior leadership to align people strategy with business objectives. Manage all aspects of the employee life cycle, including recruitment, onboarding, L&D, ER, benefits, payroll, and offboarding. Serve as an internal coach and trusted adviser across the organisation, promoting a strong, values-led culture. Ensure compliance with regulatory requirements, including SM&CR, and maintain GDPR adherence. Lead on organisational design, talent planning, and succession strategy. Monitor HR metrics and analytics to inform decision-making and continuous improvement. Champion diversity, equity, and inclusion initiatives across the business. Maintain and evolve policies, procedures, and documentation in line with best practice and legislation. Support performance management, reward and recognition, and culture-building initiatives. Oversee HRIS and ensure accurate, confidential record-keeping and reporting. Ensure the employee experience is engaging from recruitment through exit. What we look for in a HR Business Partner? Degree in HR, Business, Law, or similar, or equivalent industry experience. CIPD Level 5 (minimum), ideally working towards or holding Level 7. At least 5 years of HR experience, with exposure to financial services or regulated environments. Demonstrated ability to manage both strategic initiatives and operational HR processes. Strong knowledge of UK employment law and experience with employee relations. Confident influencing senior stakeholders and working independently. Comfortable in a fast-paced, hands-on environment, balancing long-term projects with day-to-day HR admin. Passionate about building culture, engagement, and inclusive workplaces. What's on Offer Competitive salary + Annual bonus 6% employer pension contribution Group Life Assurance Private Medical Insurance Income Protection Scheme Employee Assistance Programme 25 days holiday (rising to 27) + bank holidays 2 paid volunteering days per year "Work from anywhere in the world" for up to 30 days annually Hybrid working (2 days in the London office weekly) InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
May 12, 2025
Full time
HR Business Partner (Challenger Bank) London-based with hybrid working Full-time | Competitive salary + Annual Bonus + Benefits About the Role Our client-an exciting, fast-growing challenger bank-is looking for a HR Business Partner to take ownership of their HR function during a transformative growth phase. Reporting directly to the Chief Transformation Officer, you'll be the go-to HR expert, responsible for delivering the HR strategy while also managing the day-to-day. This is a unique opportunity to shape and embed a people-first culture in a purpose-driven, digitally progressive bank that's redefining inclusive banking in the UK. What's expected of the HR Business Partner? Lead and deliver the HR delivery plan, owning the end-to-end HR function for a 65-person organisation. Partner with senior leadership to align people strategy with business objectives. Manage all aspects of the employee life cycle, including recruitment, onboarding, L&D, ER, benefits, payroll, and offboarding. Serve as an internal coach and trusted adviser across the organisation, promoting a strong, values-led culture. Ensure compliance with regulatory requirements, including SM&CR, and maintain GDPR adherence. Lead on organisational design, talent planning, and succession strategy. Monitor HR metrics and analytics to inform decision-making and continuous improvement. Champion diversity, equity, and inclusion initiatives across the business. Maintain and evolve policies, procedures, and documentation in line with best practice and legislation. Support performance management, reward and recognition, and culture-building initiatives. Oversee HRIS and ensure accurate, confidential record-keeping and reporting. Ensure the employee experience is engaging from recruitment through exit. What we look for in a HR Business Partner? Degree in HR, Business, Law, or similar, or equivalent industry experience. CIPD Level 5 (minimum), ideally working towards or holding Level 7. At least 5 years of HR experience, with exposure to financial services or regulated environments. Demonstrated ability to manage both strategic initiatives and operational HR processes. Strong knowledge of UK employment law and experience with employee relations. Confident influencing senior stakeholders and working independently. Comfortable in a fast-paced, hands-on environment, balancing long-term projects with day-to-day HR admin. Passionate about building culture, engagement, and inclusive workplaces. What's on Offer Competitive salary + Annual bonus 6% employer pension contribution Group Life Assurance Private Medical Insurance Income Protection Scheme Employee Assistance Programme 25 days holiday (rising to 27) + bank holidays 2 paid volunteering days per year "Work from anywhere in the world" for up to 30 days annually Hybrid working (2 days in the London office weekly) InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Based: 50/50 Hybrid office base: Cynon Linc, Aberdare, CF44 7BD Hours: 37hpw (Full-time) Reports to: CEO Responsible for: 3 x Programme Managers Currently there are 36 members of staff and 95 volunteers who directly deliver our services. Remuneration Package: £36,592 per annum (full time salary) 4% Non-contributory Pension 25 days annual leave, rising to 30 after 5years s service plus bank holidays and Birthday Booster Non-contractual Benefits: Employee Assistance Programme 10% discount on Cynon Linc Hyb Menu Opportunity for flexible working Work issued mobile phone or contribution towards personal bill 45ppm Business Mileage Allowance Opportunities for personal development You will join a values-driven organisation where Listening, Learning, and Caring are not just words they are the way we lead, grow, and connect. The Big Picture Age Connects Morgannwg is the leading charity working with older people living in Rhondda Cynon Taf, Bridgend and Merthyr Tydfil (the Cwm Taf Morgannwg Health Board footprint). We have a strong history with over 45 years of supporting older people and their families through some of the most difficult times in their life. We also have a proven track record of listening to older people, learning what is important to them and caring about the way they are treated, perceived, and portrayed. Are you a dynamic leader looking for your next career move and an exciting new challenge? We are recruiting a talented Charity Development Lead, who will lead the growth and diversification of our Charity Development Department and the operational delivery of a highly skilled and qualified team. This role offers the autonomy and freedom to lead in your own way, to explore your entrepreneurial instincts and build sustainable support options for older people. We are looking for someone with previous experience of managing multiple service areas as well as business growth using hybrid income sources, and is experienced in using data and market research to shape operational plans. You will be a motivational leader who inspires and supports through coaching for success. Importantly, you will be able to demonstrate clear impact and positive outcomes for people in your previous roles. The Charity Development Lead will lead and develop the Charity Development Department with support from a team of Operational Managers to deliver the charity s three-year Strategic Plan Together for Older People . Working alongside the senior leadership team and the Board of Trustees, you will ensure we deliver our strategic priorities sustainably, with compassion and a commitment to developing the charity s workforce of paid staff and volunteers. This role is pivotal to the charity s success as a voice for older people, as a service provider, and as an employer of choice. The current Charity Development portfolio consists of: Volunteering Matters - direct delivery of one to one and group activities led by volunteers for older people such as befriending, coffee mornings etc and volunteers providing office-based support across the organisation. Information Matters providing accessible and quality information to older people in, our Hub in Aberdare, other sessional venues, pop ups and in people s homes if required. In addition, this service manages our Central Support Team, who deal with all initial enquiries for our services. Home Life Matters these include coordination of activities in residential home settings, outreach work providing practical and emotional support to people aged 50+ who have a diagnosis of dementia or other functional mental health issue, hospital to home and preventative services that support people who have been discharged from hospital to resettle at home or to reduce their risk of admission/readmission. Dementia Matters the development of a new work programme which explores how we can better support people living with dementia and the people who care for them. Simply Nails provision of accessible toenail cutting services for anyone who would struggle to maintain neat, pain free toe and fingernails Engage Programme one of three strands delivered through our Leaving No-one Behind Programme, which aims to cultivate opportunities for people to co-produce and deliver community led activities. We have big plans to develop our services ensuring that we meet the changing needs of older people, so you will need to be creative, entrepreneurial and agile. Your Objectives Development and Growth: Work through the operational team to identify opportunities and areas of sustainable growth in line with the Strategic Plan, ensuring that all development is rooted in active listening to community needs, a commitment to continuous learning, and a spirit of caring leadership.Shape and develop the charity s service portfolio to meet the needs of older people and in support of local and national public health, wellbeing, and cultural improvement programmes. Develop an income generation plan that secures sustainable income to support our work, and which maintains our strategic goal of generating 60% of income from unrestricted and independent sources. Support wider organisational objectives including digital transformation and progress towards net zero through your work. Leadership and Management: Lead and develop a high-quality, dynamic team to deliver support and services for older people, embedding our core values of Listening, Learning, and Caring into every interaction, decision, and initiative. You will foster an inclusive, empowering culture that nurtures lifelong learning, volunteerism, and compassionate service. Be committed to the charity s growth through volunteering opportunities and lifelong learning. Work alongside colleagues and Board to drive, influence, advise and support the cultural and people aspects of organisational change, design, workforce planning, people processes and business improvement initiatives. Impact and Reach: Collaborate with the Programme Management and operational team to understand and amplify the impact of our services on the lives of older people. Embed Listening, Learning, and Caring into how we measure success, ensuring that our evaluation processes are people-centred, transparent, and drive continuous improvement. Working with the Public Affairs and Partnerships Manager and the Communications and Marketing Lead, to ensure the impact and quality of our work is communicated to key stakeholders so they have confidence in our work and want to support us. Our Expectations Maintain your knowledge: Your team are our experts on the issues that affect older people, so it is important you maintain up-to-date knowledge on national and local policy issues that affect older people. We will expect you to ensure your team is up to date on changes in policy, legislation, and practice so a commitment to yours and their learning is essential. Deliver the goods: Your service area will be funded by several different sources, with a variety of monitoring requirements. We will expect you to put systems and processes in place to ensure you deliver what our funders expect and deliver it well. This will include setting and overseeing your department s budgets through your team of Operational Managers, producing outcome-based reporting, and understanding where the gaps are (so we can find ways of filling them or influencing others to do it). You will also need to report all of this to the Charity s Board of Trustees, so good story telling skills are essential. Put older people first: Your team are the shop window of the charity. When older people contact us for help, your team members are often the first people they see or talk to on the phone. Older people are our business, they are central to all that we do, so understanding the issues they face is essential. It is also important we respect their voice, we uphold their rights, and we give them a voice when they feel they are not being listened to. Your role is to ensure that your team understands the diversity of the communities we serve and responds positively to unfamiliar scenarios or challenging situations. In this regard, you will act as the charity s Safeguarding Lead. Working with others: We cannot be all things to all people, so we need to work collaboratively with those that specialise in other fields. Working on the principles of co-production, collaboration and partnership, your role will support the Chief Executive Officer and other members of the senior leadership team to represent the charity externally; always striving to build positive, effective relationships with individuals and organisations involved in delivering outcomes for older people. Working with our people: We are proud to work with and develop opportunities for volunteers without them, we could not do a lot of what we do (or want to do!) They give their time freely and bring a wide range of skills, experience, and knowledge to the charity. Your team includes paid staff and volunteers, so it is essential you are committed to nurturing a culture where volunteers are seen as team assets, and that they are encouraged to develop themselves personally, through the work they do. Leadership: Demonstrating leadership in all that you do is a key requirement of this role. Leadership skills are essential for supporting the charity s culture and business objectives. We want our leaders to be bold, decisive, action focused . click apply for full job details
May 12, 2025
Full time
Based: 50/50 Hybrid office base: Cynon Linc, Aberdare, CF44 7BD Hours: 37hpw (Full-time) Reports to: CEO Responsible for: 3 x Programme Managers Currently there are 36 members of staff and 95 volunteers who directly deliver our services. Remuneration Package: £36,592 per annum (full time salary) 4% Non-contributory Pension 25 days annual leave, rising to 30 after 5years s service plus bank holidays and Birthday Booster Non-contractual Benefits: Employee Assistance Programme 10% discount on Cynon Linc Hyb Menu Opportunity for flexible working Work issued mobile phone or contribution towards personal bill 45ppm Business Mileage Allowance Opportunities for personal development You will join a values-driven organisation where Listening, Learning, and Caring are not just words they are the way we lead, grow, and connect. The Big Picture Age Connects Morgannwg is the leading charity working with older people living in Rhondda Cynon Taf, Bridgend and Merthyr Tydfil (the Cwm Taf Morgannwg Health Board footprint). We have a strong history with over 45 years of supporting older people and their families through some of the most difficult times in their life. We also have a proven track record of listening to older people, learning what is important to them and caring about the way they are treated, perceived, and portrayed. Are you a dynamic leader looking for your next career move and an exciting new challenge? We are recruiting a talented Charity Development Lead, who will lead the growth and diversification of our Charity Development Department and the operational delivery of a highly skilled and qualified team. This role offers the autonomy and freedom to lead in your own way, to explore your entrepreneurial instincts and build sustainable support options for older people. We are looking for someone with previous experience of managing multiple service areas as well as business growth using hybrid income sources, and is experienced in using data and market research to shape operational plans. You will be a motivational leader who inspires and supports through coaching for success. Importantly, you will be able to demonstrate clear impact and positive outcomes for people in your previous roles. The Charity Development Lead will lead and develop the Charity Development Department with support from a team of Operational Managers to deliver the charity s three-year Strategic Plan Together for Older People . Working alongside the senior leadership team and the Board of Trustees, you will ensure we deliver our strategic priorities sustainably, with compassion and a commitment to developing the charity s workforce of paid staff and volunteers. This role is pivotal to the charity s success as a voice for older people, as a service provider, and as an employer of choice. The current Charity Development portfolio consists of: Volunteering Matters - direct delivery of one to one and group activities led by volunteers for older people such as befriending, coffee mornings etc and volunteers providing office-based support across the organisation. Information Matters providing accessible and quality information to older people in, our Hub in Aberdare, other sessional venues, pop ups and in people s homes if required. In addition, this service manages our Central Support Team, who deal with all initial enquiries for our services. Home Life Matters these include coordination of activities in residential home settings, outreach work providing practical and emotional support to people aged 50+ who have a diagnosis of dementia or other functional mental health issue, hospital to home and preventative services that support people who have been discharged from hospital to resettle at home or to reduce their risk of admission/readmission. Dementia Matters the development of a new work programme which explores how we can better support people living with dementia and the people who care for them. Simply Nails provision of accessible toenail cutting services for anyone who would struggle to maintain neat, pain free toe and fingernails Engage Programme one of three strands delivered through our Leaving No-one Behind Programme, which aims to cultivate opportunities for people to co-produce and deliver community led activities. We have big plans to develop our services ensuring that we meet the changing needs of older people, so you will need to be creative, entrepreneurial and agile. Your Objectives Development and Growth: Work through the operational team to identify opportunities and areas of sustainable growth in line with the Strategic Plan, ensuring that all development is rooted in active listening to community needs, a commitment to continuous learning, and a spirit of caring leadership.Shape and develop the charity s service portfolio to meet the needs of older people and in support of local and national public health, wellbeing, and cultural improvement programmes. Develop an income generation plan that secures sustainable income to support our work, and which maintains our strategic goal of generating 60% of income from unrestricted and independent sources. Support wider organisational objectives including digital transformation and progress towards net zero through your work. Leadership and Management: Lead and develop a high-quality, dynamic team to deliver support and services for older people, embedding our core values of Listening, Learning, and Caring into every interaction, decision, and initiative. You will foster an inclusive, empowering culture that nurtures lifelong learning, volunteerism, and compassionate service. Be committed to the charity s growth through volunteering opportunities and lifelong learning. Work alongside colleagues and Board to drive, influence, advise and support the cultural and people aspects of organisational change, design, workforce planning, people processes and business improvement initiatives. Impact and Reach: Collaborate with the Programme Management and operational team to understand and amplify the impact of our services on the lives of older people. Embed Listening, Learning, and Caring into how we measure success, ensuring that our evaluation processes are people-centred, transparent, and drive continuous improvement. Working with the Public Affairs and Partnerships Manager and the Communications and Marketing Lead, to ensure the impact and quality of our work is communicated to key stakeholders so they have confidence in our work and want to support us. Our Expectations Maintain your knowledge: Your team are our experts on the issues that affect older people, so it is important you maintain up-to-date knowledge on national and local policy issues that affect older people. We will expect you to ensure your team is up to date on changes in policy, legislation, and practice so a commitment to yours and their learning is essential. Deliver the goods: Your service area will be funded by several different sources, with a variety of monitoring requirements. We will expect you to put systems and processes in place to ensure you deliver what our funders expect and deliver it well. This will include setting and overseeing your department s budgets through your team of Operational Managers, producing outcome-based reporting, and understanding where the gaps are (so we can find ways of filling them or influencing others to do it). You will also need to report all of this to the Charity s Board of Trustees, so good story telling skills are essential. Put older people first: Your team are the shop window of the charity. When older people contact us for help, your team members are often the first people they see or talk to on the phone. Older people are our business, they are central to all that we do, so understanding the issues they face is essential. It is also important we respect their voice, we uphold their rights, and we give them a voice when they feel they are not being listened to. Your role is to ensure that your team understands the diversity of the communities we serve and responds positively to unfamiliar scenarios or challenging situations. In this regard, you will act as the charity s Safeguarding Lead. Working with others: We cannot be all things to all people, so we need to work collaboratively with those that specialise in other fields. Working on the principles of co-production, collaboration and partnership, your role will support the Chief Executive Officer and other members of the senior leadership team to represent the charity externally; always striving to build positive, effective relationships with individuals and organisations involved in delivering outcomes for older people. Working with our people: We are proud to work with and develop opportunities for volunteers without them, we could not do a lot of what we do (or want to do!) They give their time freely and bring a wide range of skills, experience, and knowledge to the charity. Your team includes paid staff and volunteers, so it is essential you are committed to nurturing a culture where volunteers are seen as team assets, and that they are encouraged to develop themselves personally, through the work they do. Leadership: Demonstrating leadership in all that you do is a key requirement of this role. Leadership skills are essential for supporting the charity s culture and business objectives. We want our leaders to be bold, decisive, action focused . click apply for full job details
Global Head of Support Application Deadline: 1 August 2025 Department: Support Employment Type: Full Time Location: Belfast Reporting To: Louise O'Connell Description Imagine catching criminals before they strike-that's exactly what Napier's AI-powered platform does! By analysing transactions and customers in real time, Napier AI's technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks. Napier AI's technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people's money from becoming criminal proceeds. It's not just about stopping crime-it's about making the financial world safer and more trustworthy for everyone. Collaboration, innovation, and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing and executing the strategy, operations, and global delivery of our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space, known for building high-performing teams, delivering exceptional service outcomes, and fostering a culture of accountability and excellence. You will be responsible for leading a global Support team of 25 staff, with hubs across Europe, APAC, North America, and the Middle East. About you: We are seeking an experienced and strategic Global Head of Support to lead our worldwide support organisation. The ideal candidate will build and lead a customer-centric support function that drives customer satisfaction, supported employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the ability to inspire and empower a diverse, global team. Key Accountabilities: Leadership & Strategy Define and execute a global support strategy that aligns with the company's vision, mission, and growth objectives. Build, scale, and mentor a global team of support engineers and managers across time zones. Own the global support budget and resource planning to ensure efficient and scalable operations. Promote a culture of excellence, resilience, and customer obsession across the support function. Drive transformation initiatives to scale support operations and enhance customer experience. Service Excellence & Operations Deliver a high-performance, always-on 24/7 support model across all geographies and enterprise accounts. Establish and enforce customer support SLAs, KPIs, and performance standards to ensure timely, high-quality support. Continuously optimise support workflows through AI, automation, and modern service desk technologies. Implement robust systems for real-time monitoring and reporting on support performance, escalations, and issue resolution. Technical & Client-Facing Act as an executive escalation point for key customers, driving rapid resolution and satisfaction. Ensure the support team is technically proficient and continuously developing expertise in Napier AI's platform. Partner with Sales, Professional Services, Product, Engineering, Platform/Infrastructure, and Customer Success to proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk trends, tools, ITIL best practices, and support models relevant to FinTech/RegTech. Drive a continuous improvement mindset, using customer feedback, data analysis, and industry trends to evolve support practices. Lead customer feedback initiatives, including NPS and CSAT surveys, to understand satisfaction drivers and guide ongoing improvements. Embed a feedback loop from support interactions into product and operational improvements. Required knowledge, experience and skills Experience 15+ years of experience in leading global application/infrastructure technical support teams. Demonstrated experience running 24/7 global support operations for enterprise clients, including developing and implementing support strategies, policies, and procedures. Proven track record of scaling customer support operations across multiple regions and languages. Experience in FinTech, RegTech, Technology or SaaS sectors. Bachelor's degree in IT, Computer Science, AI, or related field (Master's degree preferred). PMP or ITIL certification (preferred). Contract management. Strong knowledge of support technologies, AI-based solutions, monitoring, and analytics tools. Exceptional communication and interpersonal skills, with a talent for relationship-building at all levels. Ability to lead with data, using metrics to drive decision-making, accountability, and improvements. Skills JIRA/Confluence/Kubernetes/Azure/NIFI/Python. Leadership Strong people leadership, including mentoring, coaching, and building distributed, high-performing teams. Exceptional communication and interpersonal skills to effectively interact with customers, and cross-functional teams. Strong customer service orientation with a dedication to delivering an outstanding support experience. Technical Deep technical understanding of SaaS platforms, APIs, cloud infrastructure, and support technologies. Proficiency in service management frameworks (e.g., ITIL), with a strong orientation towards automation and AI integration. Familiarity with software and infrastructure/hardware technologies, systems, and networks. Proficiency in using support tools (JIRA, Confluence, GitHub) and systems to manage and track customer issues. Client-Facing Strong executive presence and communication skills with the ability to manage senior stakeholders and enterprise client relationships. Demonstrated ability to resolve complex technical and client issues with professionalism and urgency. Analytical & Strategic Thinking Data-driven decision-maker with a track record of using metrics to drive performance and process improvement. Innovative mindset with a passion for improving systems, processes, and customer outcomes. Excellent technical troubleshooting and problem-solving skills to analyze complex issues and provide effective solutions. Preferred Competencies: Customer Obsessed : Passionate about delivering world-class customer experiences and resolving customer issues. Strategic Vision : Skilled at long-term planning and executing a global support strategy that aligns with company goals. Problem Solving : Able to analyze complex issues, develop solutions, and communicate them effectively to internal and external stakeholders. Leadership : Inspiring, empathetic leader who can attract, retain, and develop top talent while fostering a diverse and inclusive workplace. Agility : Thrives in a fast-paced, ever-changing environment and is adept at pivoting strategies to meet evolving customer needs.
May 11, 2025
Full time
Global Head of Support Application Deadline: 1 August 2025 Department: Support Employment Type: Full Time Location: Belfast Reporting To: Louise O'Connell Description Imagine catching criminals before they strike-that's exactly what Napier's AI-powered platform does! By analysing transactions and customers in real time, Napier AI's technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks. Napier AI's technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people's money from becoming criminal proceeds. It's not just about stopping crime-it's about making the financial world safer and more trustworthy for everyone. Collaboration, innovation, and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing and executing the strategy, operations, and global delivery of our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space, known for building high-performing teams, delivering exceptional service outcomes, and fostering a culture of accountability and excellence. You will be responsible for leading a global Support team of 25 staff, with hubs across Europe, APAC, North America, and the Middle East. About you: We are seeking an experienced and strategic Global Head of Support to lead our worldwide support organisation. The ideal candidate will build and lead a customer-centric support function that drives customer satisfaction, supported employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the ability to inspire and empower a diverse, global team. Key Accountabilities: Leadership & Strategy Define and execute a global support strategy that aligns with the company's vision, mission, and growth objectives. Build, scale, and mentor a global team of support engineers and managers across time zones. Own the global support budget and resource planning to ensure efficient and scalable operations. Promote a culture of excellence, resilience, and customer obsession across the support function. Drive transformation initiatives to scale support operations and enhance customer experience. Service Excellence & Operations Deliver a high-performance, always-on 24/7 support model across all geographies and enterprise accounts. Establish and enforce customer support SLAs, KPIs, and performance standards to ensure timely, high-quality support. Continuously optimise support workflows through AI, automation, and modern service desk technologies. Implement robust systems for real-time monitoring and reporting on support performance, escalations, and issue resolution. Technical & Client-Facing Act as an executive escalation point for key customers, driving rapid resolution and satisfaction. Ensure the support team is technically proficient and continuously developing expertise in Napier AI's platform. Partner with Sales, Professional Services, Product, Engineering, Platform/Infrastructure, and Customer Success to proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk trends, tools, ITIL best practices, and support models relevant to FinTech/RegTech. Drive a continuous improvement mindset, using customer feedback, data analysis, and industry trends to evolve support practices. Lead customer feedback initiatives, including NPS and CSAT surveys, to understand satisfaction drivers and guide ongoing improvements. Embed a feedback loop from support interactions into product and operational improvements. Required knowledge, experience and skills Experience 15+ years of experience in leading global application/infrastructure technical support teams. Demonstrated experience running 24/7 global support operations for enterprise clients, including developing and implementing support strategies, policies, and procedures. Proven track record of scaling customer support operations across multiple regions and languages. Experience in FinTech, RegTech, Technology or SaaS sectors. Bachelor's degree in IT, Computer Science, AI, or related field (Master's degree preferred). PMP or ITIL certification (preferred). Contract management. Strong knowledge of support technologies, AI-based solutions, monitoring, and analytics tools. Exceptional communication and interpersonal skills, with a talent for relationship-building at all levels. Ability to lead with data, using metrics to drive decision-making, accountability, and improvements. Skills JIRA/Confluence/Kubernetes/Azure/NIFI/Python. Leadership Strong people leadership, including mentoring, coaching, and building distributed, high-performing teams. Exceptional communication and interpersonal skills to effectively interact with customers, and cross-functional teams. Strong customer service orientation with a dedication to delivering an outstanding support experience. Technical Deep technical understanding of SaaS platforms, APIs, cloud infrastructure, and support technologies. Proficiency in service management frameworks (e.g., ITIL), with a strong orientation towards automation and AI integration. Familiarity with software and infrastructure/hardware technologies, systems, and networks. Proficiency in using support tools (JIRA, Confluence, GitHub) and systems to manage and track customer issues. Client-Facing Strong executive presence and communication skills with the ability to manage senior stakeholders and enterprise client relationships. Demonstrated ability to resolve complex technical and client issues with professionalism and urgency. Analytical & Strategic Thinking Data-driven decision-maker with a track record of using metrics to drive performance and process improvement. Innovative mindset with a passion for improving systems, processes, and customer outcomes. Excellent technical troubleshooting and problem-solving skills to analyze complex issues and provide effective solutions. Preferred Competencies: Customer Obsessed : Passionate about delivering world-class customer experiences and resolving customer issues. Strategic Vision : Skilled at long-term planning and executing a global support strategy that aligns with company goals. Problem Solving : Able to analyze complex issues, develop solutions, and communicate them effectively to internal and external stakeholders. Leadership : Inspiring, empathetic leader who can attract, retain, and develop top talent while fostering a diverse and inclusive workplace. Agility : Thrives in a fast-paced, ever-changing environment and is adept at pivoting strategies to meet evolving customer needs.
Our client, a global leader in the property and casualty insurance industry with corporate headquarters located in the UK, is committed to being an industry leader in providing its customers with a superior customer service and experience. With this commitment in mind, our client is undergoing a digital transformation which will challenge the status quo while establishing new standards for organizational as well as industry wide excellence. A critical component to this transformation agenda for the Canadian business will be the thoughtful and innovative leadership of the Vice President, Digital Marketing. Leveraging a well-established global brand and global resources this is a unique opportunity to build a creative digital marketing capability with a mandate to work across the organization to help change the way the business serves the market. The successful candidate will bring a creative and pragmatic approach to challenge existing mind-sets to effect change for both the Canadian and global organizations. This role will appeal to a digital leader with the drive, confidence and sophistication to be the catalyst for change our client and the industry now requires. Individuals comfortable working in slow paced, bureaucratic organizations need not apply! Scope of Position Reporting to the Canadian Chief Customer and Marketing Officer and collaborating with the global marketing team, the VP, Marketing will push the envelope in developing and delivering an innovative multi-channel marketing strategy and vision for the Canadian business. Driving profitable growth by ensuring the company's customers are provided with continuous value through meaningful content and connectivity will be fundamental to success in this role. In an ever-evolving digital world, the ideal candidate can see around corners to anticipate opportunities and foresee needs as they are responsible for providing insight and thought leadership to the larger organization. Functional Tasks Lead, manage, mentor and develop a high performing, multi-disciplinary, agile marketing team with a strong vision and business acumen. Provide relevant, timely developmental feedback on performance; fostering an environment that enables highly creative staff to consistently perform with excellence. Oversee all aspects of campaign planning, digital optimization and channel results across all product lines and businesses. Build and facilitate the development of strong relationships and synergy with all other areas of the business and external vendors including digital agencies. Collaborate with all internal and external stakeholders to develop a marketing strategy and roadmap that aligns to the corporate priorities. Develop a culture and mindset that unleashes and fosters the development of an internal high-value, creative content capability while judiciously and cost-effectively leveraging external agencies. Champion the digital experience to create the best, highest velocity experience for customers to engage, drive consideration, optimize conversion and retain customers. Analyze customer, industry, and market trends to establish long term digital marketing strategies, priorities, and goals. Leverage data and marketing analytics to optimize campaigns, gain insights, set KPI's, and communicate campaign results to senior management and relevant stakeholders. Evaluate and refine all customer facing digital assets with a focus on driving and optimizing the digital experience for both B2C and B2B customers. Define and orchestrate online marketing, acquisition, and campaigns efforts across all marketing channels including web, A/B, SEM, SEO, paid social, retargeting, webinars, strategic relationships and onsite lead gen. Establish quantitative and qualitative means to assess, measure and communicate the success of ongoing digital experience efforts and define net new demand generation strategies, tactics and programs. Create targeted content and demand generation across all product and business lines. Identify, communicate and manage project risks and/or escalate to management. Anticipate problems before they occur. Establish and maintain succession plans and programs for all positions within the marketing organization to ensure the smooth transition and minimize vacancies for critical roles. Key Performance Deliverables Specific measures of performance will be agreed upon with the successful candidate. Competency Profile The following define the role of VP, Marketing: Leading Change Recognizes when change is necessary. Challenges the status quo and champions new initiatives. Acts as a catalyst to change and stimulates others to change. Develops an effective action plan to implement change and monitors results. Motivating Encourages others by creating enthusiasm, a feeling of investment and a desire to excel. Inspires a healthy attitude to work by recognizing positive contributions. Drive Adopts an energetic approach. Works towards goals and willingly tackles demanding tasks. Demonstrates capacity for sustained effort and hard work over long periods of time, even in the face of adversity. Strategic Approach Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long-term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas. Innovation Generates new ideas; Challenges existing assumptions; Goes beyond the status quo; Recognizes the need for new or modified approaches; Brings various perspectives and approaches together, combining them in a creative fashion to implement effective improvements. Industry & Market Awareness Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor's products, services and position. Results Orientation Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them. Preferred Experience / Education Bachelor's degree in Marketing, Business, or related field required; MBA preferred. Proven track record of driving highly effective multi-channel, lead-generating marketing programs across both enterprise and consumer segments. An innovative digital marketing leader that inspires creative strategic thinking and fosters a constant flow of ideas such that the best ideas rise to the surface. Strong commercial orientation with the ability to interpret business requirements and translate those into actionable, practical and measurable marketing strategies. Possess a strong sense of urgency and ownership over projects and deliverables. The successful candidate will have superior communication and people management skills with a proven ability to motivate teams, instill accountability and achieve agreed upon outcomes. Individuals with a proven track record of success working on both the client and agency side will be given preference. Has proven ability to deeply understand consumer needs, unearth new insights, and translate learnings into successful new product concepts/launches. A catalyst for change, the successful candidate will have a proven record of inspiring teams to deliver transformational change both to the marketing team and the business.
May 11, 2025
Full time
Our client, a global leader in the property and casualty insurance industry with corporate headquarters located in the UK, is committed to being an industry leader in providing its customers with a superior customer service and experience. With this commitment in mind, our client is undergoing a digital transformation which will challenge the status quo while establishing new standards for organizational as well as industry wide excellence. A critical component to this transformation agenda for the Canadian business will be the thoughtful and innovative leadership of the Vice President, Digital Marketing. Leveraging a well-established global brand and global resources this is a unique opportunity to build a creative digital marketing capability with a mandate to work across the organization to help change the way the business serves the market. The successful candidate will bring a creative and pragmatic approach to challenge existing mind-sets to effect change for both the Canadian and global organizations. This role will appeal to a digital leader with the drive, confidence and sophistication to be the catalyst for change our client and the industry now requires. Individuals comfortable working in slow paced, bureaucratic organizations need not apply! Scope of Position Reporting to the Canadian Chief Customer and Marketing Officer and collaborating with the global marketing team, the VP, Marketing will push the envelope in developing and delivering an innovative multi-channel marketing strategy and vision for the Canadian business. Driving profitable growth by ensuring the company's customers are provided with continuous value through meaningful content and connectivity will be fundamental to success in this role. In an ever-evolving digital world, the ideal candidate can see around corners to anticipate opportunities and foresee needs as they are responsible for providing insight and thought leadership to the larger organization. Functional Tasks Lead, manage, mentor and develop a high performing, multi-disciplinary, agile marketing team with a strong vision and business acumen. Provide relevant, timely developmental feedback on performance; fostering an environment that enables highly creative staff to consistently perform with excellence. Oversee all aspects of campaign planning, digital optimization and channel results across all product lines and businesses. Build and facilitate the development of strong relationships and synergy with all other areas of the business and external vendors including digital agencies. Collaborate with all internal and external stakeholders to develop a marketing strategy and roadmap that aligns to the corporate priorities. Develop a culture and mindset that unleashes and fosters the development of an internal high-value, creative content capability while judiciously and cost-effectively leveraging external agencies. Champion the digital experience to create the best, highest velocity experience for customers to engage, drive consideration, optimize conversion and retain customers. Analyze customer, industry, and market trends to establish long term digital marketing strategies, priorities, and goals. Leverage data and marketing analytics to optimize campaigns, gain insights, set KPI's, and communicate campaign results to senior management and relevant stakeholders. Evaluate and refine all customer facing digital assets with a focus on driving and optimizing the digital experience for both B2C and B2B customers. Define and orchestrate online marketing, acquisition, and campaigns efforts across all marketing channels including web, A/B, SEM, SEO, paid social, retargeting, webinars, strategic relationships and onsite lead gen. Establish quantitative and qualitative means to assess, measure and communicate the success of ongoing digital experience efforts and define net new demand generation strategies, tactics and programs. Create targeted content and demand generation across all product and business lines. Identify, communicate and manage project risks and/or escalate to management. Anticipate problems before they occur. Establish and maintain succession plans and programs for all positions within the marketing organization to ensure the smooth transition and minimize vacancies for critical roles. Key Performance Deliverables Specific measures of performance will be agreed upon with the successful candidate. Competency Profile The following define the role of VP, Marketing: Leading Change Recognizes when change is necessary. Challenges the status quo and champions new initiatives. Acts as a catalyst to change and stimulates others to change. Develops an effective action plan to implement change and monitors results. Motivating Encourages others by creating enthusiasm, a feeling of investment and a desire to excel. Inspires a healthy attitude to work by recognizing positive contributions. Drive Adopts an energetic approach. Works towards goals and willingly tackles demanding tasks. Demonstrates capacity for sustained effort and hard work over long periods of time, even in the face of adversity. Strategic Approach Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long-term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas. Innovation Generates new ideas; Challenges existing assumptions; Goes beyond the status quo; Recognizes the need for new or modified approaches; Brings various perspectives and approaches together, combining them in a creative fashion to implement effective improvements. Industry & Market Awareness Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor's products, services and position. Results Orientation Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them. Preferred Experience / Education Bachelor's degree in Marketing, Business, or related field required; MBA preferred. Proven track record of driving highly effective multi-channel, lead-generating marketing programs across both enterprise and consumer segments. An innovative digital marketing leader that inspires creative strategic thinking and fosters a constant flow of ideas such that the best ideas rise to the surface. Strong commercial orientation with the ability to interpret business requirements and translate those into actionable, practical and measurable marketing strategies. Possess a strong sense of urgency and ownership over projects and deliverables. The successful candidate will have superior communication and people management skills with a proven ability to motivate teams, instill accountability and achieve agreed upon outcomes. Individuals with a proven track record of success working on both the client and agency side will be given preference. Has proven ability to deeply understand consumer needs, unearth new insights, and translate learnings into successful new product concepts/launches. A catalyst for change, the successful candidate will have a proven record of inspiring teams to deliver transformational change both to the marketing team and the business.
Director, Business Development-Strategy page is loaded Director, Business Development-Strategy Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square ITA - Lucca, Via Borgo Giannotti FRA - Paris, Rue des Archives NLD - Alphen Aan Den Rijn ESP - Madrid, Castellana time type Full time posted on Posted 5 Days Ago job requisition id R Director, Business Development-Strategy Wolters Kluwer At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe and just society. We are a B2B software, information, and services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenue of close to €6 billion, we employ 20k people in over 40 countries across the world. The Global Strategy group at Wolters Kluwer helps drive growth and strategic transformation across the company. This specific role is for the Corporate Strategy team. We are a small but diverse team staffed with talent from various disciplines and geographies, doing impactful work and with great executive leadership visibility. Responsibilities The focus of the Corporate Strategy Team spans an interesting mix of classic strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as driving innovation across Wolters Kluwer. On a day-to-day basis, this person will work closely with the VP of Corporate Strategy (who leads the Team), the Chief Strategy Officer (who leads Global Strategy) and key stakeholders including Divisional Strategy, Corporate Development and Business Unit GMs, to lead project work, run the annual strategic planning process, and support the Executive Board (CEO and CFO) and the Supervisory Board. Project work is mandated by the Executive Board and will primarily focus on market deep-dives or diagnostics with actionable recommendations, done in partnership with divisions and business units across Wolters Kluwer. We are seeking individuals who are curious and passionate about our mission to deliver deep impact when it matters most. The role provides a unique opportunity to do a mix of high-level portfolio strategy and business deep-dives, and successful candidates will be able to get up to speed quickly, run projects independently, guide team members, and establish trust and credibility across the enterprise. Education and Experience: Minimum Education: Bachelor's degree from a top-tier university; Prior to Wolters Kluwer: 5+ years of work experience in a top strategy consulting firm with focus on Strategy & Corporate Finance, Growth Strategy or Commercial Due Diligence work; 2+ years of experience managing teams on the ground; Excellent conceptual problem-solving skills and highly analytical thinker, with the ability to operate at both strategic and tactical levels; Strong project management skills with the ability to influence and lead projects across multiple business units, with willingness to operate as an individual contributor as needed; Strong interpersonal skills and capable of interacting and communicating effectively at all levels of the organization through both written and verbal channels; Advanced proficiency in Microsoft Excel and PowerPoint; Self-starter with a strong ownership mindset. Location We are open to hiring our ideal candidate throughout continental Europe or the U.S. However, you will be expected to be online during East coast U.S. and/or European working hours. Travel Occasional project related travel, typically in Europe and North America; expect 15% of travel time. Our benefits Wolters Kluwer offers you a full-time job in an international and inspiring environment. You will be part of a diverse, global workforce and join the Corporate Strategy Team at Wolters Kluwer. We offer you a great compensation package including bonus, a laptop/smartphone, a generous contribution to your pension and outstanding international career opportunities. Furthermore, the opportunity to work remote, allowances for commuting and working from home, equipment to support working from home including a laptop, screens, desk, and chair. Apply If you are a motivated individual and you like what you see in this job description, we would love to hear from you. Simply by clicking on the apply button! Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Similar Jobs (4) Director, Global Business Development Representative remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 3 Days Ago Director, Global Business Development Representatives remote type Hybrid (8 days/month) locations 4 Locations time type Full time posted on Posted 5 Days Ago Vice President, Product Management (Enterprise Software) remote type Hybrid (8 days/month) locations FRA - Paris, Rue des Archives time type Full time posted on Posted 30+ Days Ago If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. About Wolters Kluwer Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. Building Diverse Teams As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan's Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our 'Together we thrive' well-being program. Equal Opportunity Employer Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
May 11, 2025
Full time
Director, Business Development-Strategy page is loaded Director, Business Development-Strategy Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square ITA - Lucca, Via Borgo Giannotti FRA - Paris, Rue des Archives NLD - Alphen Aan Den Rijn ESP - Madrid, Castellana time type Full time posted on Posted 5 Days Ago job requisition id R Director, Business Development-Strategy Wolters Kluwer At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe and just society. We are a B2B software, information, and services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenue of close to €6 billion, we employ 20k people in over 40 countries across the world. The Global Strategy group at Wolters Kluwer helps drive growth and strategic transformation across the company. This specific role is for the Corporate Strategy team. We are a small but diverse team staffed with talent from various disciplines and geographies, doing impactful work and with great executive leadership visibility. Responsibilities The focus of the Corporate Strategy Team spans an interesting mix of classic strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as driving innovation across Wolters Kluwer. On a day-to-day basis, this person will work closely with the VP of Corporate Strategy (who leads the Team), the Chief Strategy Officer (who leads Global Strategy) and key stakeholders including Divisional Strategy, Corporate Development and Business Unit GMs, to lead project work, run the annual strategic planning process, and support the Executive Board (CEO and CFO) and the Supervisory Board. Project work is mandated by the Executive Board and will primarily focus on market deep-dives or diagnostics with actionable recommendations, done in partnership with divisions and business units across Wolters Kluwer. We are seeking individuals who are curious and passionate about our mission to deliver deep impact when it matters most. The role provides a unique opportunity to do a mix of high-level portfolio strategy and business deep-dives, and successful candidates will be able to get up to speed quickly, run projects independently, guide team members, and establish trust and credibility across the enterprise. Education and Experience: Minimum Education: Bachelor's degree from a top-tier university; Prior to Wolters Kluwer: 5+ years of work experience in a top strategy consulting firm with focus on Strategy & Corporate Finance, Growth Strategy or Commercial Due Diligence work; 2+ years of experience managing teams on the ground; Excellent conceptual problem-solving skills and highly analytical thinker, with the ability to operate at both strategic and tactical levels; Strong project management skills with the ability to influence and lead projects across multiple business units, with willingness to operate as an individual contributor as needed; Strong interpersonal skills and capable of interacting and communicating effectively at all levels of the organization through both written and verbal channels; Advanced proficiency in Microsoft Excel and PowerPoint; Self-starter with a strong ownership mindset. Location We are open to hiring our ideal candidate throughout continental Europe or the U.S. However, you will be expected to be online during East coast U.S. and/or European working hours. Travel Occasional project related travel, typically in Europe and North America; expect 15% of travel time. Our benefits Wolters Kluwer offers you a full-time job in an international and inspiring environment. You will be part of a diverse, global workforce and join the Corporate Strategy Team at Wolters Kluwer. We offer you a great compensation package including bonus, a laptop/smartphone, a generous contribution to your pension and outstanding international career opportunities. Furthermore, the opportunity to work remote, allowances for commuting and working from home, equipment to support working from home including a laptop, screens, desk, and chair. Apply If you are a motivated individual and you like what you see in this job description, we would love to hear from you. Simply by clicking on the apply button! Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Similar Jobs (4) Director, Global Business Development Representative remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 3 Days Ago Director, Global Business Development Representatives remote type Hybrid (8 days/month) locations 4 Locations time type Full time posted on Posted 5 Days Ago Vice President, Product Management (Enterprise Software) remote type Hybrid (8 days/month) locations FRA - Paris, Rue des Archives time type Full time posted on Posted 30+ Days Ago If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. About Wolters Kluwer Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. Building Diverse Teams As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan's Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our 'Together we thrive' well-being program. Equal Opportunity Employer Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
White Collar Factory (95009), United Kingdom, London, London Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO). As the MLRO for Capital One UK, you will play a critical role in ensuring the company's compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management. What you'll do Regulatory Compliance & Governance: Act as the SMF17 under the UK's Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring alignment with regulatory and enterprise expectations. Horizon scan and keep up to date with evolving legal and regulatory expectations Financial Crime Risk Management: Lead the identification, assessment, and mitigation of financial crime risks, embedding a robust financial crime risk management framework. Ensure that Suspicious Activity Reports are reviewed, escalated, and submitted to the NCA in a timely manner. Oversee transaction monitoring processes to identify and investigate potential money laundering, fraud, bribery, and terrorist financing risks. Training & Awareness: Design and deliver AML and financial crime training to staff at all levels, ensuring awareness of regulatory obligations, the associated risks and our internal processes. Foster a strong compliance culture, promoting accountability across business functions. Oversight & Reporting: Provide regular reports to senior management and the Board, including updates on AML risks, emerging threats, and compliance metrics. Conduct internal reviews, audits, and independent risk assessments to identify areas for improvement and drive continuous enhancement of financial crime controls. Engage with internal stakeholders, external auditors, and regulatory bodies to ensure transparency and robust oversight. Technology & Innovation: Leverage data analytics to enhance assurance activities Improve compliance efficiency and effectiveness through ways of working or use of technology What we're looking for To succeed in this role, you will need a strong mix of regulatory expertise, leadership, and analytical skills, with the ability to operate in a dynamic financial services environment. Key skills include: Regulatory & Technical Expertise Deep knowledge of UK AML, CTF, and sanctions regulations Familiarity with international AML standards, such as FATF recommendations and EU directives. Understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, and Transaction Monitoring Processes Leadership & Stakeholder Management Experience in a senior compliance, financial crime, or MLRO role within a regulated financial institution. Strong ability to engage with regulators, law enforcement, and internal stakeholders, including the Board and Executive teams. Proven track record in leading teams, influencing senior leadership, and fostering a compliance-first culture. Communication Excellent verbal and written communication skills, with the ability to present complex regulatory requirements in a clear and practical manner. Analytical & Risk Management Capabilities Ability to assess complex financial crime risks and develop appropriate mitigation strategies. Strong data-driven decision-making skills, leveraging analytics to enhance AML compliance. Ability to adapt policies and controls in line with legal and regulatory developments. Technology & Innovation Understanding of emerging risks in digital banking, fintech, and payments, including crypto-related AML risks. Experience working with AI-driven compliance solutions, transaction monitoring systems, and sanctions screening platforms is a plus Where and how you'll work This is a permanent position is based in either our Nottingham or London office. For London associates, there would be a requirement for regular travel to our Nottingham Head Office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 11, 2025
Full time
White Collar Factory (95009), United Kingdom, London, London Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO). As the MLRO for Capital One UK, you will play a critical role in ensuring the company's compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management. What you'll do Regulatory Compliance & Governance: Act as the SMF17 under the UK's Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring alignment with regulatory and enterprise expectations. Horizon scan and keep up to date with evolving legal and regulatory expectations Financial Crime Risk Management: Lead the identification, assessment, and mitigation of financial crime risks, embedding a robust financial crime risk management framework. Ensure that Suspicious Activity Reports are reviewed, escalated, and submitted to the NCA in a timely manner. Oversee transaction monitoring processes to identify and investigate potential money laundering, fraud, bribery, and terrorist financing risks. Training & Awareness: Design and deliver AML and financial crime training to staff at all levels, ensuring awareness of regulatory obligations, the associated risks and our internal processes. Foster a strong compliance culture, promoting accountability across business functions. Oversight & Reporting: Provide regular reports to senior management and the Board, including updates on AML risks, emerging threats, and compliance metrics. Conduct internal reviews, audits, and independent risk assessments to identify areas for improvement and drive continuous enhancement of financial crime controls. Engage with internal stakeholders, external auditors, and regulatory bodies to ensure transparency and robust oversight. Technology & Innovation: Leverage data analytics to enhance assurance activities Improve compliance efficiency and effectiveness through ways of working or use of technology What we're looking for To succeed in this role, you will need a strong mix of regulatory expertise, leadership, and analytical skills, with the ability to operate in a dynamic financial services environment. Key skills include: Regulatory & Technical Expertise Deep knowledge of UK AML, CTF, and sanctions regulations Familiarity with international AML standards, such as FATF recommendations and EU directives. Understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, and Transaction Monitoring Processes Leadership & Stakeholder Management Experience in a senior compliance, financial crime, or MLRO role within a regulated financial institution. Strong ability to engage with regulators, law enforcement, and internal stakeholders, including the Board and Executive teams. Proven track record in leading teams, influencing senior leadership, and fostering a compliance-first culture. Communication Excellent verbal and written communication skills, with the ability to present complex regulatory requirements in a clear and practical manner. Analytical & Risk Management Capabilities Ability to assess complex financial crime risks and develop appropriate mitigation strategies. Strong data-driven decision-making skills, leveraging analytics to enhance AML compliance. Ability to adapt policies and controls in line with legal and regulatory developments. Technology & Innovation Understanding of emerging risks in digital banking, fintech, and payments, including crypto-related AML risks. Experience working with AI-driven compliance solutions, transaction monitoring systems, and sanctions screening platforms is a plus Where and how you'll work This is a permanent position is based in either our Nottingham or London office. For London associates, there would be a requirement for regular travel to our Nottingham Head Office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO). As the MLRO for Capital One UK, you will play a critical role in ensuring the company's compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management. What you'll do Regulatory Compliance & Governance: Act as the SMF17 under the UK's Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring alignment with regulatory and enterprise expectations. Horizon scan and keep up to date with evolving legal and regulatory expectations Financial Crime Risk Management: Lead the identification, assessment, and mitigation of financial crime risks, embedding a robust financial crime risk management framework. Ensure that Suspicious Activity Reports are reviewed, escalated, and submitted to the NCA in a timely manner. Oversee transaction monitoring processes to identify and investigate potential money laundering, fraud, bribery, and terrorist financing risks. Training & Awareness: Design and deliver AML and financial crime training to staff at all levels, ensuring awareness of regulatory obligations, the associated risks and our internal processes. Foster a strong compliance culture, promoting accountability across business functions. Oversight & Reporting: Provide regular reports to senior management and the Board, including updates on AML risks, emerging threats, and compliance metrics. Conduct internal reviews, audits, and independent risk assessments to identify areas for improvement and drive continuous enhancement of financial crime controls. Engage with internal stakeholders, external auditors, and regulatory bodies to ensure transparency and robust oversight. Technology & Innovation: Leverage data analytics to enhance assurance activities Improve compliance efficiency and effectiveness through ways of working or use of technology What we're looking for To succeed in this role, you will need a strong mix of regulatory expertise, leadership, and analytical skills, with the ability to operate in a dynamic financial services environment. Key skills include: Regulatory & Technical Expertise Deep knowledge of UK AML, CTF, and sanctions regulations Familiarity with international AML standards, such as FATF recommendations and EU directives. Understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, and Transaction Monitoring Processes Leadership & Stakeholder Management Experience in a senior compliance, financial crime, or MLRO role within a regulated financial institution. Strong ability to engage with regulators, law enforcement, and internal stakeholders, including the Board and Executive teams. Proven track record in leading teams, influencing senior leadership, and fostering a compliance-first culture. Communication Excellent verbal and written communication skills, with the ability to present complex regulatory requirements in a clear and practical manner. Analytical & Risk Management Capabilities Ability to assess complex financial crime risks and develop appropriate mitigation strategies. Strong data-driven decision-making skills, leveraging analytics to enhance AML compliance. Ability to adapt policies and controls in line with legal and regulatory developments. Technology & Innovation Understanding of emerging risks in digital banking, fintech, and payments, including crypto-related AML risks. Experience working with AI-driven compliance solutions, transaction monitoring systems, and sanctions screening platforms is a plus Where and how you'll work This is a permanent position is based in either our Nottingham or London office. For London associates, there would be a requirement for regular travel to our Nottingham Head Office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 10, 2025
Full time
White Collar Factory (95009), United Kingdom, London, London Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO). As the MLRO for Capital One UK, you will play a critical role in ensuring the company's compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management. What you'll do Regulatory Compliance & Governance: Act as the SMF17 under the UK's Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring alignment with regulatory and enterprise expectations. Horizon scan and keep up to date with evolving legal and regulatory expectations Financial Crime Risk Management: Lead the identification, assessment, and mitigation of financial crime risks, embedding a robust financial crime risk management framework. Ensure that Suspicious Activity Reports are reviewed, escalated, and submitted to the NCA in a timely manner. Oversee transaction monitoring processes to identify and investigate potential money laundering, fraud, bribery, and terrorist financing risks. Training & Awareness: Design and deliver AML and financial crime training to staff at all levels, ensuring awareness of regulatory obligations, the associated risks and our internal processes. Foster a strong compliance culture, promoting accountability across business functions. Oversight & Reporting: Provide regular reports to senior management and the Board, including updates on AML risks, emerging threats, and compliance metrics. Conduct internal reviews, audits, and independent risk assessments to identify areas for improvement and drive continuous enhancement of financial crime controls. Engage with internal stakeholders, external auditors, and regulatory bodies to ensure transparency and robust oversight. Technology & Innovation: Leverage data analytics to enhance assurance activities Improve compliance efficiency and effectiveness through ways of working or use of technology What we're looking for To succeed in this role, you will need a strong mix of regulatory expertise, leadership, and analytical skills, with the ability to operate in a dynamic financial services environment. Key skills include: Regulatory & Technical Expertise Deep knowledge of UK AML, CTF, and sanctions regulations Familiarity with international AML standards, such as FATF recommendations and EU directives. Understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, and Transaction Monitoring Processes Leadership & Stakeholder Management Experience in a senior compliance, financial crime, or MLRO role within a regulated financial institution. Strong ability to engage with regulators, law enforcement, and internal stakeholders, including the Board and Executive teams. Proven track record in leading teams, influencing senior leadership, and fostering a compliance-first culture. Communication Excellent verbal and written communication skills, with the ability to present complex regulatory requirements in a clear and practical manner. Analytical & Risk Management Capabilities Ability to assess complex financial crime risks and develop appropriate mitigation strategies. Strong data-driven decision-making skills, leveraging analytics to enhance AML compliance. Ability to adapt policies and controls in line with legal and regulatory developments. Technology & Innovation Understanding of emerging risks in digital banking, fintech, and payments, including crypto-related AML risks. Experience working with AI-driven compliance solutions, transaction monitoring systems, and sanctions screening platforms is a plus Where and how you'll work This is a permanent position is based in either our Nottingham or London office. For London associates, there would be a requirement for regular travel to our Nottingham Head Office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
May 10, 2025
Full time
Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
A forward-thinking Housing Association (not-for-profit organisation) focused on empowering individuals to achieve stability, seeks a talented Digital Communications Officer to shape and grow its digital presence. At the early stages of its Digital Communications journey, the role involves developing and managing digital channels using co-creation techniques and technical expertise. Reporting directly to Head of Corporate Communications, the successful candidate will engage internal and external audiences by creating accurate, compelling and timely content across platforms. Offered as a permanent contract, the position of Digital Communications Officer provides a competitive salary, appealing company benefits, attractive working environment, hybrid working (2 days office/3 days home) and flexi time (total working hours per week 37.5 hrs, with core hours being any time between Monday to Friday 8am - 6pm). Ideal candidate would possess expertise in Digital Channel Development and Management, Content Creation and Strategy and Analytics and Improvement. Candidates will be required to undergo a DBS check. Duties of Digital Communications Officer: Build and deliver a staff intranet with content and editor training Develop LinkedIn content with internal teams Align digital communication plans with company goals Create engaging, SEO-optimised content for websites, social media and newsletters Maintain and update the website, collaborate with external developers to improve functionality Design email campaigns, manage lists, and analyse performance Use Google Analytics for insights and improvements Foster engagement on digital platforms and respond to queries Manage crisis communications and address online issues Stay updated on digital communication trends and best practices Organise workshops and refine web content Leverage web management systems for smooth implementation Craft copy, create diverse content and boost social media engagement Oversee digital communications for intranets and websites Deliver digital campaigns with project management skills Support GDPR-compliant systems and best practices Support digital communications within housing, local authority, charity, or voluntary sectors Plan and execute marketing campaigns via email platforms Enhance engagement through digital channels, tools, and web systems Support digital transformation (professional body membership desirable) Skills/attributes required by Digital Communications Officer : Degree-level education or equivalent experience - essential Understanding of digital technologies like SEO, Google Analytics, LinkedIn, CMS, Microsoft 365, Adobe Creative and Google Ads Strong written and verbal communication skills, including copywriting and editing Graphic design skills for creating visually appealing digital content Organisational and time management skills with initiative Administrative expertise, ensuring GDPR compliance and best practices Strong interpersonal and collaborative abilities to refocus and manage changing priorities Crisis communication expertise for reputation management Passion for creating diverse online content (video, infographics, blogs, social posts) Knowledge of email platforms like Mailchimp for marketing campaigns Location: Birmingham, West Midlands Hybrid role (2 days Office/3 days Home working) Hours: Monday to Friday total 37.5 hours per week Flexitime (core hours 8 am 6 pm) Salary: £34,084.00 p.a. Benefits: Pension, Enhanced Holiday Entitlement, Family Friendly Policies, Cycle to Work, Life/Health Insurance and Discount Portal Contract: Permanent If you have the skills required to fulfil the role of Digital Communications Officer , please APPLY TODAY!
May 10, 2025
Full time
A forward-thinking Housing Association (not-for-profit organisation) focused on empowering individuals to achieve stability, seeks a talented Digital Communications Officer to shape and grow its digital presence. At the early stages of its Digital Communications journey, the role involves developing and managing digital channels using co-creation techniques and technical expertise. Reporting directly to Head of Corporate Communications, the successful candidate will engage internal and external audiences by creating accurate, compelling and timely content across platforms. Offered as a permanent contract, the position of Digital Communications Officer provides a competitive salary, appealing company benefits, attractive working environment, hybrid working (2 days office/3 days home) and flexi time (total working hours per week 37.5 hrs, with core hours being any time between Monday to Friday 8am - 6pm). Ideal candidate would possess expertise in Digital Channel Development and Management, Content Creation and Strategy and Analytics and Improvement. Candidates will be required to undergo a DBS check. Duties of Digital Communications Officer: Build and deliver a staff intranet with content and editor training Develop LinkedIn content with internal teams Align digital communication plans with company goals Create engaging, SEO-optimised content for websites, social media and newsletters Maintain and update the website, collaborate with external developers to improve functionality Design email campaigns, manage lists, and analyse performance Use Google Analytics for insights and improvements Foster engagement on digital platforms and respond to queries Manage crisis communications and address online issues Stay updated on digital communication trends and best practices Organise workshops and refine web content Leverage web management systems for smooth implementation Craft copy, create diverse content and boost social media engagement Oversee digital communications for intranets and websites Deliver digital campaigns with project management skills Support GDPR-compliant systems and best practices Support digital communications within housing, local authority, charity, or voluntary sectors Plan and execute marketing campaigns via email platforms Enhance engagement through digital channels, tools, and web systems Support digital transformation (professional body membership desirable) Skills/attributes required by Digital Communications Officer : Degree-level education or equivalent experience - essential Understanding of digital technologies like SEO, Google Analytics, LinkedIn, CMS, Microsoft 365, Adobe Creative and Google Ads Strong written and verbal communication skills, including copywriting and editing Graphic design skills for creating visually appealing digital content Organisational and time management skills with initiative Administrative expertise, ensuring GDPR compliance and best practices Strong interpersonal and collaborative abilities to refocus and manage changing priorities Crisis communication expertise for reputation management Passion for creating diverse online content (video, infographics, blogs, social posts) Knowledge of email platforms like Mailchimp for marketing campaigns Location: Birmingham, West Midlands Hybrid role (2 days Office/3 days Home working) Hours: Monday to Friday total 37.5 hours per week Flexitime (core hours 8 am 6 pm) Salary: £34,084.00 p.a. Benefits: Pension, Enhanced Holiday Entitlement, Family Friendly Policies, Cycle to Work, Life/Health Insurance and Discount Portal Contract: Permanent If you have the skills required to fulfil the role of Digital Communications Officer , please APPLY TODAY!
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Twickenham, London
Project Finance Manager - Adult Social Care Transformation £49,939 - £60,515 Fixed Term 12 Months Full Time Do you want to help us in our mission to support Richmond and Wandsworth residents to lead longer, healthier, and more fulfilling lives? Our Adult Social Care and Public Health Transforming Social Care (TSC) Programme is seeking to integrate health and care, improve our social care operating model to respond to and manage increased demand, support local care markets to be more sustainable, have a high performing internal and external workforce, and accelerate digital innovation. The Programme is underpinned by our medium-term efficiency proposals for both boroughs. Our vision is to transform services in Adult Social Care and Public Health to focus on prevention and early intervention where possible, facilitate people and their carers to build on their strengths, promote their wellbeing and achieve the outcomes they want, whilst delaying and reducing the need for long term support from the Council. But . We're not there yet and need your help to meet this vision! As the Project Finance Manager you will work alongside a diverse team leading on their respective projects.You will have a proven track record in all activities associated with benefits management, and your application will need to demonstrate your experience required in benefits modelling, profiling, tracking and reporting ideally within a programme environment. This is a 12-month fixed term contract. About the role The purpose of the role is to provide oversight to and is responsible for the delivery of the medium-term efficiency / savings proposals supporting the TSC programme of work. The Project Finance Manager will be responsible for tracking and managing performance of each workstream on delivery of quantifiable benefits. The role will report to the Assistant Director of Finance and work closely with the Programme Team (Project Officer and Programme Manager), Finance Officers and each Workstream Accountable Lead. The Executive Director of Adult Social Care and Public Health (ASCPH) is the SRO of the Programme, and the Finance and Benefits Manager will report to Programme Board (a monthly standing Senior Management Team meeting).The post holder will have extensive experience of the tracking and delivery of savings and benefits programmes in public sector organisations, a relevant finance qualification and preferably a working understanding of local government, in particular adult social care. Essential Qualifications, Skills and Experience: Experience: You will have proven experience of providing strategic advise and support to senior managers on key strategic matters relating to finance including detailed working knowledge and understanding of finance, business case development and benefit tracking methodologies. ability to lead the design, planning, and scoping of project and programme benefits. Knowledge: You will be able to demonstrate a thorough understanding and knowledge of challenges affecting local government finance and Adults Social Care service delivery. Communication: You will possess high-level communication skills including the ability to influence and negotiate with others, with the ability to write and present complex financial information in relevant and effective formats for a range of audiences Collaboration: You will have experience in working successfully with stakeholders at all levels to deliver and evidence transformational change Financial Modelling: You will have expert experience of using MS Excel, data extraction or other tools to design / build financial models for decision-making and reporting at senior management level. Ideally you will have a strong understanding of local government, adult social care, and NHS healthcare and Relevant finance qualification or equivalent experience. Closing Date : 20th May 2025 Shortlisting Date : 23rd May 2025 Interview Date : 6th and 9th June 2025 Test/Presentation: part of interview process Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusiveas possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. This campaign is anonymised. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
May 10, 2025
Full time
Project Finance Manager - Adult Social Care Transformation £49,939 - £60,515 Fixed Term 12 Months Full Time Do you want to help us in our mission to support Richmond and Wandsworth residents to lead longer, healthier, and more fulfilling lives? Our Adult Social Care and Public Health Transforming Social Care (TSC) Programme is seeking to integrate health and care, improve our social care operating model to respond to and manage increased demand, support local care markets to be more sustainable, have a high performing internal and external workforce, and accelerate digital innovation. The Programme is underpinned by our medium-term efficiency proposals for both boroughs. Our vision is to transform services in Adult Social Care and Public Health to focus on prevention and early intervention where possible, facilitate people and their carers to build on their strengths, promote their wellbeing and achieve the outcomes they want, whilst delaying and reducing the need for long term support from the Council. But . We're not there yet and need your help to meet this vision! As the Project Finance Manager you will work alongside a diverse team leading on their respective projects.You will have a proven track record in all activities associated with benefits management, and your application will need to demonstrate your experience required in benefits modelling, profiling, tracking and reporting ideally within a programme environment. This is a 12-month fixed term contract. About the role The purpose of the role is to provide oversight to and is responsible for the delivery of the medium-term efficiency / savings proposals supporting the TSC programme of work. The Project Finance Manager will be responsible for tracking and managing performance of each workstream on delivery of quantifiable benefits. The role will report to the Assistant Director of Finance and work closely with the Programme Team (Project Officer and Programme Manager), Finance Officers and each Workstream Accountable Lead. The Executive Director of Adult Social Care and Public Health (ASCPH) is the SRO of the Programme, and the Finance and Benefits Manager will report to Programme Board (a monthly standing Senior Management Team meeting).The post holder will have extensive experience of the tracking and delivery of savings and benefits programmes in public sector organisations, a relevant finance qualification and preferably a working understanding of local government, in particular adult social care. Essential Qualifications, Skills and Experience: Experience: You will have proven experience of providing strategic advise and support to senior managers on key strategic matters relating to finance including detailed working knowledge and understanding of finance, business case development and benefit tracking methodologies. ability to lead the design, planning, and scoping of project and programme benefits. Knowledge: You will be able to demonstrate a thorough understanding and knowledge of challenges affecting local government finance and Adults Social Care service delivery. Communication: You will possess high-level communication skills including the ability to influence and negotiate with others, with the ability to write and present complex financial information in relevant and effective formats for a range of audiences Collaboration: You will have experience in working successfully with stakeholders at all levels to deliver and evidence transformational change Financial Modelling: You will have expert experience of using MS Excel, data extraction or other tools to design / build financial models for decision-making and reporting at senior management level. Ideally you will have a strong understanding of local government, adult social care, and NHS healthcare and Relevant finance qualification or equivalent experience. Closing Date : 20th May 2025 Shortlisting Date : 23rd May 2025 Interview Date : 6th and 9th June 2025 Test/Presentation: part of interview process Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusiveas possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. This campaign is anonymised. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Chief Financial & Supply Chain Officer (CFSCO) Location: London Time: Fractional position (initially 2-3 days per week) Reports To: CEO/Board of Directors Position Overview: The Chief Financial & Supply Chain Officer (CFSCO) will be a critical member of the executive team, responsible for comprehensive financial and supply chain management, including procurement, logistics, inventory, and revenue generation. The business is located in Africa and the Middle-East. The CFSCO will drive financial strategy, oversee end-to-end supply chain operations, and establish procurement practices that enhance profitability and operational resilience. Ideal candidates will bring experience in oil and gas, mining, or building materials, positioning them to effectively manage complex, resource-intensive supply chains with a main focus on West Africa and the Middle East regions. Key Responsibilities: Financial & Strategic Leadership: Develop and execute financial strategies that align with corporate objectives, focusing on revenue generation including supply chain and financing activities. Lead financial planning, forecasting, and modelling to support scalability and profitability across the organization. Advise the CEO and board on strategic financial initiatives, including digital finance and the application of fintech, AI, and blockchain solutions. End-to-End Supply Chain & Procurement Management: Manage all aspects of the supply chain, from procurement and logistics to inventory and 3PL opportunities, ensuring cost-effective and efficient operations across diverse sectors. Implement inventory and procurement strategies focused on minimizing total cost of ownership, economic order quantity (EOQ), and inventory carrying costs. Direct procurement activities, leveraging industry knowledge to build vendor relationships and negotiate terms that support strategic objectives. Revenue Optimization & Growth: Spearhead revenue-generating activities through supply chain and financing opportunities, including cost-saving initiatives and supply chain financing. Identify and pursue opportunities for profitability through innovative supply chain and financial management, particularly within high-value, resource-intensive industries. Digital Transformation & Fintech Expertise: Champion the company's digital transformation, integrating fintech solutions, blockchain, and AI to drive operational excellence and data-driven insights. Leverage an extensive network within the fintech industry to ensure access to cutting-edge digital solutions and partnerships. Risk Management & Compliance: Establish and enforce comprehensive risk management policies, ensuring compliance across financial, supply chain, and digital operations. Oversee the development of best practices for risk management, particularly for industries with complex supply chains and regulatory environments. Team Leadership & Development: Lead and develop high-performing finance, procurement, and supply chain teams, fostering a culture of innovation and continuous digital improvement. Stakeholder & Investor Relations: Act as a primary liaison for investors, financial partners, and key stakeholders, communicating financial performance, forecasts, and the company's vision. Requirements: Bachelor's degree in Finance, Supply Chain Management, Business, or a related field (Master's degree, CPA, or CSCP preferred). 10+ years of senior management experience in finance and supply chain, with expertise in procurement, multi-location inventory, and revenue generation. Industry experience in oil and gas, mining, or building materials is highly desirable. Market experience in Africa and the Middle East is highly desirable. In-depth knowledge of traditional finance, fintech, blockchain, and AI-driven tools. Strong leadership, communication, and networking skills, with a robust network in fintech and digital finance. Proficiency in financial and supply chain software, analytics tools, and digital platforms. Core Competencies: Strategic Thinking & Financial Modeling Supply Chain & Procurement Optimization Digital Transformation & Innovation Revenue Generation & Cost Efficiency Risk Management & Compliance
May 10, 2025
Full time
Chief Financial & Supply Chain Officer (CFSCO) Location: London Time: Fractional position (initially 2-3 days per week) Reports To: CEO/Board of Directors Position Overview: The Chief Financial & Supply Chain Officer (CFSCO) will be a critical member of the executive team, responsible for comprehensive financial and supply chain management, including procurement, logistics, inventory, and revenue generation. The business is located in Africa and the Middle-East. The CFSCO will drive financial strategy, oversee end-to-end supply chain operations, and establish procurement practices that enhance profitability and operational resilience. Ideal candidates will bring experience in oil and gas, mining, or building materials, positioning them to effectively manage complex, resource-intensive supply chains with a main focus on West Africa and the Middle East regions. Key Responsibilities: Financial & Strategic Leadership: Develop and execute financial strategies that align with corporate objectives, focusing on revenue generation including supply chain and financing activities. Lead financial planning, forecasting, and modelling to support scalability and profitability across the organization. Advise the CEO and board on strategic financial initiatives, including digital finance and the application of fintech, AI, and blockchain solutions. End-to-End Supply Chain & Procurement Management: Manage all aspects of the supply chain, from procurement and logistics to inventory and 3PL opportunities, ensuring cost-effective and efficient operations across diverse sectors. Implement inventory and procurement strategies focused on minimizing total cost of ownership, economic order quantity (EOQ), and inventory carrying costs. Direct procurement activities, leveraging industry knowledge to build vendor relationships and negotiate terms that support strategic objectives. Revenue Optimization & Growth: Spearhead revenue-generating activities through supply chain and financing opportunities, including cost-saving initiatives and supply chain financing. Identify and pursue opportunities for profitability through innovative supply chain and financial management, particularly within high-value, resource-intensive industries. Digital Transformation & Fintech Expertise: Champion the company's digital transformation, integrating fintech solutions, blockchain, and AI to drive operational excellence and data-driven insights. Leverage an extensive network within the fintech industry to ensure access to cutting-edge digital solutions and partnerships. Risk Management & Compliance: Establish and enforce comprehensive risk management policies, ensuring compliance across financial, supply chain, and digital operations. Oversee the development of best practices for risk management, particularly for industries with complex supply chains and regulatory environments. Team Leadership & Development: Lead and develop high-performing finance, procurement, and supply chain teams, fostering a culture of innovation and continuous digital improvement. Stakeholder & Investor Relations: Act as a primary liaison for investors, financial partners, and key stakeholders, communicating financial performance, forecasts, and the company's vision. Requirements: Bachelor's degree in Finance, Supply Chain Management, Business, or a related field (Master's degree, CPA, or CSCP preferred). 10+ years of senior management experience in finance and supply chain, with expertise in procurement, multi-location inventory, and revenue generation. Industry experience in oil and gas, mining, or building materials is highly desirable. Market experience in Africa and the Middle East is highly desirable. In-depth knowledge of traditional finance, fintech, blockchain, and AI-driven tools. Strong leadership, communication, and networking skills, with a robust network in fintech and digital finance. Proficiency in financial and supply chain software, analytics tools, and digital platforms. Core Competencies: Strategic Thinking & Financial Modeling Supply Chain & Procurement Optimization Digital Transformation & Innovation Revenue Generation & Cost Efficiency Risk Management & Compliance
Big Red Recruitment Midlands Limited
Birstall, Leicestershire
Drive meaningful change and deliver better software outcomes for customers. This is an opportunity for a proactive and outcome-focused software delivery leader to join a product-led organisation at a pivotal point of transformation. About the role You ll report to the Chief Technology Officer and be accountable for ensuring high-quality delivery across a range of digital and software products. The business has ambitious plans to modernise and evolve, and this role is key to turning those ambitions into operational reality. You ll act as the connective tissue between product, engineering, and internal stakeholders aligning strategy to delivery. You ll use your experience to embed efficient delivery practices, influence stakeholders, and challenge the status quo with a continuous improvement mindset. What you ll be doing Driving efficient, predictable delivery across product teams through structured planning and process optimisation Collaborating closely with product managers and engineering leads to ensure delivery stays aligned to customer outcomes Championing agile and iterative methodologies to support a culture of delivery excellence Supporting cross-team initiatives to improve delivery and operational practices Leading change and improvement projects with autonomy and initiative Promoting internal collaboration and ensuring open lines of communication across teams What we re looking for Significant experience in software delivery, product operations, or programme delivery leadership Delivery focused mentality, driving a smooth running Engineering machine Strong understanding of agile, iterative, or lean software delivery environments Experience working in or with a software house is a necessity Strong awareness of what good product management and software delivery looks like Proactive mindset able to spot opportunities, drive improvements, and push for change Comfortable influencing senior stakeholders and bridging technical and non-technical teams Private equity backed experience would be beneficial Why apply? You ll be joining a well-established tech organisation delivering specialist solutions to clients across the UK and beyond. This is a real chance to take ownership, shape delivery culture, and see your influence reflected in meaningful customer outcomes. You ll also benefit from: Up to £120,000 salary, depending on experience Hybrid working: 2 3 days in the office per week Permanent position Leicestershire based office We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
May 10, 2025
Full time
Drive meaningful change and deliver better software outcomes for customers. This is an opportunity for a proactive and outcome-focused software delivery leader to join a product-led organisation at a pivotal point of transformation. About the role You ll report to the Chief Technology Officer and be accountable for ensuring high-quality delivery across a range of digital and software products. The business has ambitious plans to modernise and evolve, and this role is key to turning those ambitions into operational reality. You ll act as the connective tissue between product, engineering, and internal stakeholders aligning strategy to delivery. You ll use your experience to embed efficient delivery practices, influence stakeholders, and challenge the status quo with a continuous improvement mindset. What you ll be doing Driving efficient, predictable delivery across product teams through structured planning and process optimisation Collaborating closely with product managers and engineering leads to ensure delivery stays aligned to customer outcomes Championing agile and iterative methodologies to support a culture of delivery excellence Supporting cross-team initiatives to improve delivery and operational practices Leading change and improvement projects with autonomy and initiative Promoting internal collaboration and ensuring open lines of communication across teams What we re looking for Significant experience in software delivery, product operations, or programme delivery leadership Delivery focused mentality, driving a smooth running Engineering machine Strong understanding of agile, iterative, or lean software delivery environments Experience working in or with a software house is a necessity Strong awareness of what good product management and software delivery looks like Proactive mindset able to spot opportunities, drive improvements, and push for change Comfortable influencing senior stakeholders and bridging technical and non-technical teams Private equity backed experience would be beneficial Why apply? You ll be joining a well-established tech organisation delivering specialist solutions to clients across the UK and beyond. This is a real chance to take ownership, shape delivery culture, and see your influence reflected in meaningful customer outcomes. You ll also benefit from: Up to £120,000 salary, depending on experience Hybrid working: 2 3 days in the office per week Permanent position Leicestershire based office We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Be a System Leader. Drive Value. Shape the Future. Barnsley Hospital NHS Foundation Trust is seeking an exceptional and forward-thinking finance leader for the role of Deputy Chief Finance Officer. This is a Band 9 post, which goes beyond traditional deputy responsibilities, working closely with the Executive Team and Senior Leadership of the Trust. As the Trust's senior on-site finance lead, you'll have the autonomy, influence, and support to make a real impact across our organization and the wider South Yorkshire Integrated Care System (ICS). This role offers an exciting opportunity for an established, energetic, and credible senior financial leader, with significant NHS or similar sector experience, to be part of a forward-thinking leadership team dedicated to delivering excellence. Your expertise will directly contribute to shaping the future of NHS finance. About the Role Reporting directly to the Chief Finance Officer, this critical leadership role is responsible for: Strategic and operational financial leadership across the Trust Championing value, productivity, and transformation across clinical and corporate services Leading system finance collaboration within the ICS and provider collaboratives Embedding inclusive leadership and EDI principles across finance operations Driving digital innovation, business intelligence, and cost analytics Supporting and developing a high-performing finance team aligned to NHS One Finance principles Main duties of the job This highly visible role involves working closely with the Chief Executive, Executive Team, and clinical leaders to ensure financial sustainability, transformation, and outstanding care delivery. As Deputy Chief Finance Officer, you'll be the senior finance lead on site at Barnsley Hospital, responsible for providing strategic and operational financial leadership. You'll work with the Chief Finance Officer and Executive Team to drive financial planning, governance, and transformation to support excellent patient care and long-term sustainability. You'll lead high-performing finance teams, shape investment decisions, and represent the Trust in regional system-level collaborations. This pivotal role emphasizes innovation, value-based healthcare, and inclusion. You'll oversee reporting, performance, and financial risk, while building strong partnerships with clinical and operational leaders. If you're ready to influence strategic direction and improve outcomes across a respected NHS Trust, this is your opportunity to lead with purpose and impact. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in our most recent Care Quality Commission (CQC) assessment, with significant progress in delivering our strategic objectives. We are proud of our staff's commitment to ensuring a strong and sustainable future for this organization, which is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. The organization is moving at pace with a 'we can do this' attitude, engaging staff for change and committed to sustainability and growth. Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment for all applicants, regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history. The cost of the DBS (criminal records check) for Band 6 and above roles will be met by the successful candidate(s) through salary deduction. Certificates of Sponsorship If you require sponsorship under the skilled worker or health & care visa route, please check your eligibility at the provided link. Note that from April 9th, 2025, band 2 and 3 entry roles will no longer be eligible for sponsorship. Job responsibilities What We're Looking For Strong interpersonal, communication, and negotiation skills are essential, along with a deep understanding of NHS services and a commitment to reducing inequality. As a strategic and adaptable leader, you will bring expertise and energy to support your teams and senior leadership in making informed financial decisions during challenging times. With strong political awareness and a collaborative style, you will build trust and confidence with stakeholders internally and externally, fostering effective partnerships to drive financial sustainability and innovation locally and regionally. We are looking for an inspiring leader with: Proven ability to lead complex transformation programmes and drive improvement Commitment to inclusive, compassionate leadership and workforce development Confidence to represent the Trust at system, regional, and national levels Whether you're already operating at Band 9 or ready for your next step, we welcome applications from dynamic leaders capable of delivering real change. Why Join Us? Barnsley Hospital is an award-winning Trust, recognized for strong leadership, a values-driven culture, and high-quality services. We are proud of our people and passionate about improvement. In this role, you'll enjoy: A supportive, inclusive, and collaborative executive culture Access to extensive leadership development and NHS One Finance opportunities Flexibility, wellbeing support, and a strong emphasis on work-life balance The chance to shape the future of finance in a rapidly evolving NHS system Apply today and take the next step in your NHS finance leadership journey. Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification Qualifications Educated to Degree Level or Equivalent Evidence of continuous professional development in financial management and leadership skills, knowledge, and experience Experience Extensive, post-qualification senior-level experience in financial management within a large, complex organization, including system-level leadership Experience in managing and developing high-performing finance teams Proven expertise in financial planning, budgeting, forecasting, and performance management Experience in staff management, including setting team objectives and staff development Experience driving financial transformation initiatives, aligning financial, operational, and workforce strategies Strong track record in capital financial planning, investment decision-making, and business case development Trust Values Please provide around 100 words on what Equality & Diversity mean to you and their importance Please provide around 100 words on what motivates you to do a good job Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure check for any previous convictions.
May 09, 2025
Full time
Be a System Leader. Drive Value. Shape the Future. Barnsley Hospital NHS Foundation Trust is seeking an exceptional and forward-thinking finance leader for the role of Deputy Chief Finance Officer. This is a Band 9 post, which goes beyond traditional deputy responsibilities, working closely with the Executive Team and Senior Leadership of the Trust. As the Trust's senior on-site finance lead, you'll have the autonomy, influence, and support to make a real impact across our organization and the wider South Yorkshire Integrated Care System (ICS). This role offers an exciting opportunity for an established, energetic, and credible senior financial leader, with significant NHS or similar sector experience, to be part of a forward-thinking leadership team dedicated to delivering excellence. Your expertise will directly contribute to shaping the future of NHS finance. About the Role Reporting directly to the Chief Finance Officer, this critical leadership role is responsible for: Strategic and operational financial leadership across the Trust Championing value, productivity, and transformation across clinical and corporate services Leading system finance collaboration within the ICS and provider collaboratives Embedding inclusive leadership and EDI principles across finance operations Driving digital innovation, business intelligence, and cost analytics Supporting and developing a high-performing finance team aligned to NHS One Finance principles Main duties of the job This highly visible role involves working closely with the Chief Executive, Executive Team, and clinical leaders to ensure financial sustainability, transformation, and outstanding care delivery. As Deputy Chief Finance Officer, you'll be the senior finance lead on site at Barnsley Hospital, responsible for providing strategic and operational financial leadership. You'll work with the Chief Finance Officer and Executive Team to drive financial planning, governance, and transformation to support excellent patient care and long-term sustainability. You'll lead high-performing finance teams, shape investment decisions, and represent the Trust in regional system-level collaborations. This pivotal role emphasizes innovation, value-based healthcare, and inclusion. You'll oversee reporting, performance, and financial risk, while building strong partnerships with clinical and operational leaders. If you're ready to influence strategic direction and improve outcomes across a respected NHS Trust, this is your opportunity to lead with purpose and impact. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in our most recent Care Quality Commission (CQC) assessment, with significant progress in delivering our strategic objectives. We are proud of our staff's commitment to ensuring a strong and sustainable future for this organization, which is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. The organization is moving at pace with a 'we can do this' attitude, engaging staff for change and committed to sustainability and growth. Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment for all applicants, regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history. The cost of the DBS (criminal records check) for Band 6 and above roles will be met by the successful candidate(s) through salary deduction. Certificates of Sponsorship If you require sponsorship under the skilled worker or health & care visa route, please check your eligibility at the provided link. Note that from April 9th, 2025, band 2 and 3 entry roles will no longer be eligible for sponsorship. Job responsibilities What We're Looking For Strong interpersonal, communication, and negotiation skills are essential, along with a deep understanding of NHS services and a commitment to reducing inequality. As a strategic and adaptable leader, you will bring expertise and energy to support your teams and senior leadership in making informed financial decisions during challenging times. With strong political awareness and a collaborative style, you will build trust and confidence with stakeholders internally and externally, fostering effective partnerships to drive financial sustainability and innovation locally and regionally. We are looking for an inspiring leader with: Proven ability to lead complex transformation programmes and drive improvement Commitment to inclusive, compassionate leadership and workforce development Confidence to represent the Trust at system, regional, and national levels Whether you're already operating at Band 9 or ready for your next step, we welcome applications from dynamic leaders capable of delivering real change. Why Join Us? Barnsley Hospital is an award-winning Trust, recognized for strong leadership, a values-driven culture, and high-quality services. We are proud of our people and passionate about improvement. In this role, you'll enjoy: A supportive, inclusive, and collaborative executive culture Access to extensive leadership development and NHS One Finance opportunities Flexibility, wellbeing support, and a strong emphasis on work-life balance The chance to shape the future of finance in a rapidly evolving NHS system Apply today and take the next step in your NHS finance leadership journey. Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification Qualifications Educated to Degree Level or Equivalent Evidence of continuous professional development in financial management and leadership skills, knowledge, and experience Experience Extensive, post-qualification senior-level experience in financial management within a large, complex organization, including system-level leadership Experience in managing and developing high-performing finance teams Proven expertise in financial planning, budgeting, forecasting, and performance management Experience in staff management, including setting team objectives and staff development Experience driving financial transformation initiatives, aligning financial, operational, and workforce strategies Strong track record in capital financial planning, investment decision-making, and business case development Trust Values Please provide around 100 words on what Equality & Diversity mean to you and their importance Please provide around 100 words on what motivates you to do a good job Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure check for any previous convictions.
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure s engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You ll start with an introductory call with one of our Talent Partners. This is a get to know you session and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure s success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We re a proud supporter of the ABI s Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
May 09, 2025
Full time
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure s engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You ll start with an introductory call with one of our Talent Partners. This is a get to know you session and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure s success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We re a proud supporter of the ABI s Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
HR Business Partner (Challenger Bank) London-based with hybrid working Full-time | Competitive salary + Annual Bonus + Benefits About the Role Our client-an exciting, fast-growing challenger bank-is looking for a HR Business Partner to take ownership of their HR function during a transformative growth phase. Reporting directly to the Chief Transformation Officer, you'll be the go-to HR expert, responsible for delivering the HR strategy while also managing the day-to-day. This is a unique opportunity to shape and embed a people-first culture in a purpose-driven, digitally progressive bank that's redefining inclusive banking in the UK. What's expected of the HR Business Partner? Lead and deliver the HR delivery plan, owning the end-to-end HR function for a 65-person organisation. Partner with senior leadership to align people strategy with business objectives. Manage all aspects of the employee life cycle, including recruitment, onboarding, L&D, ER, benefits, payroll, and offboarding. Serve as an internal coach and trusted adviser across the organisation, promoting a strong, values-led culture. Ensure compliance with regulatory requirements, including SM&CR, and maintain GDPR adherence. Lead on organisational design, talent planning, and succession strategy. Monitor HR metrics and analytics to inform decision-making and continuous improvement. Champion diversity, equity, and inclusion initiatives across the business. Maintain and evolve policies, procedures, and documentation in line with best practice and legislation. Support performance management, reward and recognition, and culture-building initiatives. Oversee HRIS and ensure accurate, confidential record-keeping and reporting. Ensure the employee experience is engaging from recruitment through exit. What we look for in a HR Business Partner? Degree in HR, Business, Law, or similar, or equivalent industry experience. CIPD Level 5 (minimum), ideally working towards or holding Level 7. At least 5 years of HR experience, ideally with exposure to financial services or regulated environments. Demonstrated ability to manage both strategic initiatives and operational HR processes. Strong knowledge of UK employment law and experience with employee relations. Confident influencing senior stakeholders and working independently. Comfortable in a fast-paced, hands-on environment, balancing long-term projects with day-to-day HR admin. Passionate about building culture, engagement, and inclusive workplaces. Experience working within a regulated sector (Banking, Finance etc) What's on Offer Competitive salary + Annual bonus 6% employer pension contribution Group Life Assurance Private Medical Insurance Income Protection Scheme Employee Assistance Programme 25 days holiday (rising to 27) + bank holidays 2 paid volunteering days per year "Work from anywhere in the world" for up to 30 days annually Hybrid working (2 days in the London office weekly) InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
May 09, 2025
Full time
HR Business Partner (Challenger Bank) London-based with hybrid working Full-time | Competitive salary + Annual Bonus + Benefits About the Role Our client-an exciting, fast-growing challenger bank-is looking for a HR Business Partner to take ownership of their HR function during a transformative growth phase. Reporting directly to the Chief Transformation Officer, you'll be the go-to HR expert, responsible for delivering the HR strategy while also managing the day-to-day. This is a unique opportunity to shape and embed a people-first culture in a purpose-driven, digitally progressive bank that's redefining inclusive banking in the UK. What's expected of the HR Business Partner? Lead and deliver the HR delivery plan, owning the end-to-end HR function for a 65-person organisation. Partner with senior leadership to align people strategy with business objectives. Manage all aspects of the employee life cycle, including recruitment, onboarding, L&D, ER, benefits, payroll, and offboarding. Serve as an internal coach and trusted adviser across the organisation, promoting a strong, values-led culture. Ensure compliance with regulatory requirements, including SM&CR, and maintain GDPR adherence. Lead on organisational design, talent planning, and succession strategy. Monitor HR metrics and analytics to inform decision-making and continuous improvement. Champion diversity, equity, and inclusion initiatives across the business. Maintain and evolve policies, procedures, and documentation in line with best practice and legislation. Support performance management, reward and recognition, and culture-building initiatives. Oversee HRIS and ensure accurate, confidential record-keeping and reporting. Ensure the employee experience is engaging from recruitment through exit. What we look for in a HR Business Partner? Degree in HR, Business, Law, or similar, or equivalent industry experience. CIPD Level 5 (minimum), ideally working towards or holding Level 7. At least 5 years of HR experience, ideally with exposure to financial services or regulated environments. Demonstrated ability to manage both strategic initiatives and operational HR processes. Strong knowledge of UK employment law and experience with employee relations. Confident influencing senior stakeholders and working independently. Comfortable in a fast-paced, hands-on environment, balancing long-term projects with day-to-day HR admin. Passionate about building culture, engagement, and inclusive workplaces. Experience working within a regulated sector (Banking, Finance etc) What's on Offer Competitive salary + Annual bonus 6% employer pension contribution Group Life Assurance Private Medical Insurance Income Protection Scheme Employee Assistance Programme 25 days holiday (rising to 27) + bank holidays 2 paid volunteering days per year "Work from anywhere in the world" for up to 30 days annually Hybrid working (2 days in the London office weekly) InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
City: Uxbridge State/Province: Greater London Country: United Kingdom Department: ATTORNEYS Date: Monday, April 7, 2025 Working time: Part-time Ref#: Job Level: Manager without Direct Reports Job Type: Experienced Job Field: ATTORNEYS Seniority Level: Mid-Senior Level Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. SENIOR EMPLOYMENT COUNSEL - UK/EMEA Job Purpose: The legal team provides legal advice and support to a wide range of commercial and operational departments within the Xerox group of companies who in turn need to deliver on the business objectives regarding the sale and support of electronic products, including the management of distribution, software, services and marketing matters connected to this; local legal compliance on ethics, confidentiality and data management; the application and adherence to internal and external procurement rules and requirements throughout Europe; employment and HR matters; maintenance of company records and statutory accounts among other matters which may change as the company pursues its tech powerhouse ambitions in the fields of document and digital management, the internet of things and new forms of print production. This role primarily supports UK but also provides significant support and guidance for local and cross-border employment-related EMEA issues. It is varied and broad and offers both genuine interest and autonomy. In addition, there are opportunities for development. Primary Responsibilities: Employment Advice/Support: Monitoring employment-related legislative and case law developments and advising on impact to business. Advising HR on a wide range of issues including recruitment, redundancy, sickness, family leave, TUPE, working time, consultations, termination. Advising the Employee Relations team on grievance, disciplinary, attendance and performance management matters. Drafting and updating contractual documentation, precedents, policy and procedure. Collaborating with commercial and legal teams in US and EMEA on commercial and employment issues. Liaising with external counsel in EMEA and other jurisdictions as required. Advising on related areas including pensions, employee benefits and data protection. Employment litigation in the courts and tribunal. Managing employment litigation and external counsel (as required) including drafting pleadings, attending hearings, advising on tactics and negotiating settlement. Commercial Support: Advising on all aspects of TUPE/ARD in relation to UK and cross-border bids, outsourcing, contracting, acquisitions and disposals, including information/consultation obligations and liaison with Works Councils. Drafting and negotiating contractual provisions, warranties and indemnities in relation to employment and TUPE/ARD matters. General Support: Attending regular HR and OGC meetings. Providing training and update sessions for HR and commercial colleagues. Education: Bachelor's degree in Law or non-law degree. Current Practising Certificate (or able to obtain one if required). Good English. Other languages a benefit but not required. Experience: Not less than 3-5 years (no maximum) relevant experience as a qualified lawyer either in-house or in a law firm environment. Skills and capabilities: High level planning and organisational skills and the ability to work under pressure. Excellent written and oral communication skills. Keen eye for detail. Effective teamwork, time management and a clear understanding of confidentiality. Ability to prioritise, work within a local team, a virtual European/worldwide team, and to use initiative to work autonomously. Willingness to embrace change in a dynamic corporation. Word processing and computer skills. Numerate. Presentation skills. Flexible, personable, collaborative with a 'can-do' attitude. Problem Solving. Level of independent judgment required when making decisions/solving issues. Assistance and guidance will always be available, but the successful candidate should be able to work autonomously and use initiative. Other: The role will be split between home and office. Business Impact: Day-to-day management of employment, HR and related legal issues in the UK and across the EMEA region. The role will ensure that Xerox group companies and their officers and employees are compliant with all legislation and case law updates to ensure reduced level of exposure to risk and litigation.
May 09, 2025
Full time
City: Uxbridge State/Province: Greater London Country: United Kingdom Department: ATTORNEYS Date: Monday, April 7, 2025 Working time: Part-time Ref#: Job Level: Manager without Direct Reports Job Type: Experienced Job Field: ATTORNEYS Seniority Level: Mid-Senior Level Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. SENIOR EMPLOYMENT COUNSEL - UK/EMEA Job Purpose: The legal team provides legal advice and support to a wide range of commercial and operational departments within the Xerox group of companies who in turn need to deliver on the business objectives regarding the sale and support of electronic products, including the management of distribution, software, services and marketing matters connected to this; local legal compliance on ethics, confidentiality and data management; the application and adherence to internal and external procurement rules and requirements throughout Europe; employment and HR matters; maintenance of company records and statutory accounts among other matters which may change as the company pursues its tech powerhouse ambitions in the fields of document and digital management, the internet of things and new forms of print production. This role primarily supports UK but also provides significant support and guidance for local and cross-border employment-related EMEA issues. It is varied and broad and offers both genuine interest and autonomy. In addition, there are opportunities for development. Primary Responsibilities: Employment Advice/Support: Monitoring employment-related legislative and case law developments and advising on impact to business. Advising HR on a wide range of issues including recruitment, redundancy, sickness, family leave, TUPE, working time, consultations, termination. Advising the Employee Relations team on grievance, disciplinary, attendance and performance management matters. Drafting and updating contractual documentation, precedents, policy and procedure. Collaborating with commercial and legal teams in US and EMEA on commercial and employment issues. Liaising with external counsel in EMEA and other jurisdictions as required. Advising on related areas including pensions, employee benefits and data protection. Employment litigation in the courts and tribunal. Managing employment litigation and external counsel (as required) including drafting pleadings, attending hearings, advising on tactics and negotiating settlement. Commercial Support: Advising on all aspects of TUPE/ARD in relation to UK and cross-border bids, outsourcing, contracting, acquisitions and disposals, including information/consultation obligations and liaison with Works Councils. Drafting and negotiating contractual provisions, warranties and indemnities in relation to employment and TUPE/ARD matters. General Support: Attending regular HR and OGC meetings. Providing training and update sessions for HR and commercial colleagues. Education: Bachelor's degree in Law or non-law degree. Current Practising Certificate (or able to obtain one if required). Good English. Other languages a benefit but not required. Experience: Not less than 3-5 years (no maximum) relevant experience as a qualified lawyer either in-house or in a law firm environment. Skills and capabilities: High level planning and organisational skills and the ability to work under pressure. Excellent written and oral communication skills. Keen eye for detail. Effective teamwork, time management and a clear understanding of confidentiality. Ability to prioritise, work within a local team, a virtual European/worldwide team, and to use initiative to work autonomously. Willingness to embrace change in a dynamic corporation. Word processing and computer skills. Numerate. Presentation skills. Flexible, personable, collaborative with a 'can-do' attitude. Problem Solving. Level of independent judgment required when making decisions/solving issues. Assistance and guidance will always be available, but the successful candidate should be able to work autonomously and use initiative. Other: The role will be split between home and office. Business Impact: Day-to-day management of employment, HR and related legal issues in the UK and across the EMEA region. The role will ensure that Xerox group companies and their officers and employees are compliant with all legislation and case law updates to ensure reduced level of exposure to risk and litigation.
Lead financial strategy for a respected Australian family business. Collaborate with CEO and Board to drive performance and efficiency. Manage reporting, budgeting, and cash flow to ensure business growth. Laucke Flour Mills is an iconic Australian-owned food manufacturer with a legacy spanning over 120 years. With production sites in Strathalbyn (SA) and Bridgewater on Loddon (VIC), and an executive office in Bendigo, Laucke has built a reputation for producing premium flour and specialty blends that serve artisan bakers through to large-scale manufacturers. As the business enters a phase of strategic growth, we are exclusively partnering with Laucke to appoint a Chief Financial Officer (CFO). Based in Bendigo, this executive leadership role reports directly to the CEO and works closely with the Board and senior leaders to drive financial performance and operational effectiveness. The role will oversee financial strategy, budgeting and forecasting, cash flow and working capital management, financial reporting, compliance, and taxation. It also includes oversight of IT systems, communication infrastructure, and business administration. You'll play an active leadership role in shaping company strategy, supporting a high-performance culture, and supporting cross-functional alignment. Success in this role will be underpinned by strong financial governance and reporting skills, a commercial mindset, and a willingness to be hands-on. You will likely bring executive experience from a similar manufacturing, food production, or industrial environment, along with qualifications in finance, accounting or a related discipline. Confidence with ERP systems and the ability to support digital transformation initiatives will be highly regarded. Most importantly, you will be a values-led leader who builds trust across teams and contributes meaningfully to organisational culture. Options Consulting Group is proud to be exclusively partnering with Laucke Flour Mills for this key appointment. All applications will be managed by our team. Please submit your resume now or contact Jack Gilbert at Options Consulting Group for a confidential discussion.
May 09, 2025
Full time
Lead financial strategy for a respected Australian family business. Collaborate with CEO and Board to drive performance and efficiency. Manage reporting, budgeting, and cash flow to ensure business growth. Laucke Flour Mills is an iconic Australian-owned food manufacturer with a legacy spanning over 120 years. With production sites in Strathalbyn (SA) and Bridgewater on Loddon (VIC), and an executive office in Bendigo, Laucke has built a reputation for producing premium flour and specialty blends that serve artisan bakers through to large-scale manufacturers. As the business enters a phase of strategic growth, we are exclusively partnering with Laucke to appoint a Chief Financial Officer (CFO). Based in Bendigo, this executive leadership role reports directly to the CEO and works closely with the Board and senior leaders to drive financial performance and operational effectiveness. The role will oversee financial strategy, budgeting and forecasting, cash flow and working capital management, financial reporting, compliance, and taxation. It also includes oversight of IT systems, communication infrastructure, and business administration. You'll play an active leadership role in shaping company strategy, supporting a high-performance culture, and supporting cross-functional alignment. Success in this role will be underpinned by strong financial governance and reporting skills, a commercial mindset, and a willingness to be hands-on. You will likely bring executive experience from a similar manufacturing, food production, or industrial environment, along with qualifications in finance, accounting or a related discipline. Confidence with ERP systems and the ability to support digital transformation initiatives will be highly regarded. Most importantly, you will be a values-led leader who builds trust across teams and contributes meaningfully to organisational culture. Options Consulting Group is proud to be exclusively partnering with Laucke Flour Mills for this key appointment. All applications will be managed by our team. Please submit your resume now or contact Jack Gilbert at Options Consulting Group for a confidential discussion.
We are seeking a talented Business Consultant to steer projects that align with policy and regulatory objectives through effective stakeholder engagement and requirement gathering. In this role, you will develop compelling business cases, support decision-making with data-driven insights, and drive digital transformation initiatives. You will have the opportunity to optimise business processes, ensure compliance with regulatory frameworks, and collaborate with cross-functional teams to deliver comprehensive solutions. Additionally, you will mentor junior team members and contribute to developing internal best practices within our consultancy. If this sounds like you, we can't wait to hear from you! KEY RESPONSIBILITIES: Lead business analysis workstreams, applying structured methodologies (e.g., Agile, Waterfall, or hybrid approaches) to deliver impactful solutions, ensuring adherence to industry standards and best practices Engage with stakeholders across public sector organisations, facilitating workshops and gathering requirements to ensure project alignment with policy, regulatory, and operational objectives, while fostering strong stakeholder relationships and communication channels Develop business cases and investment appraisals to support decision-making for large-scale government programmes, ensuring value for money and alignment with strategic goals, while clearly communicating the benefits and risks to stakeholders Apply data-driven methodologies to assess service performance, leveraging tools such as Power BI, Excel, and automation technologies to drive evidence-based decisions, ensuring the accuracy and reliability of data used in analysis Support digital transformation and service redesign initiatives, helping agencies integrate emerging technologies such as AI, automation, and cloud-based solutions to enhance operational effectiveness and maintain scalability, security, and compliance Conduct business process modelling and re-engineering, identifying inefficiencies and designing optimised workflows that meet compliance and security requirements, employing techniques such as BPMN or UML Work within complex regulatory and governance frameworks, ensuring all analysis and recommendations align with government policies, procurement regulations, and security protocols, while staying updated on changes in legislation affecting the sector Collaborate with cross-functional teams, including policy advisors, IT specialists, procurement officers, and programme managers, to deliver end-to-end solutions, promoting a collaborative and inclusive work environment Support the development of internal best practices within our consultancy, contributing to knowledge-sharing initiatives and capability-building for our Business Analysis function, including mentoring junior analysts and developing training programs. REQUIRED SKILLS: Degree in a quantitative field such as mathematics, statistics or data science Experience in business analysis within a consulting environment or client-facing roles Experience working within or alongside the public sector or defence organisations (e.g., MoD, Home Office, local government, or other civil service bodies) Proven expertise in business analysis methodologies, including Agile BA, BPMN, process mapping, and requirements elicitation Proven ability to produce clear, comprehensive, and well-structured documentation, including business requirements, process maps, project plans, user guides, and technical reports, ensuring accuracy and adherence to organisational standards Expertise in identifying, analysing, and validating business and user requirements to inform decision-making Familiarity with financial and economic appraisal techniques, including HM Treasury's Green Book principles (desirable for UK-based roles) Understanding of digital transformation within government, including GDS standards, procurement frameworks (e.g., G-Cloud, Digital Outcomes & Specialists), and cloud migration strategies Strong analytical skills with expertise in business process modelling, financial assessment, and digital transformation Excellent communication skills, with the ability to translate complex analysis into actionable recommendations Ability to build relationships with senior stakeholders, influence decision-making, and drive business change Security clearance eligibility (e.g., SC or DV clearance may be required depending on project assignments). INTERVIEW PROCESS: Stage 1: 20 min video call with the Hiring Manager Stage 2: 90 min F2F interview in our London office OUR COMMITTMENT TO DEI: At ADSP, we are committed to fostering an inclusive hiring process and believe in creating an environment where all candidates have equal opportunities to succeed. If you require any reasonable adjustments during the application or interview process, please do not hesitate to reach out to us at
May 09, 2025
Full time
We are seeking a talented Business Consultant to steer projects that align with policy and regulatory objectives through effective stakeholder engagement and requirement gathering. In this role, you will develop compelling business cases, support decision-making with data-driven insights, and drive digital transformation initiatives. You will have the opportunity to optimise business processes, ensure compliance with regulatory frameworks, and collaborate with cross-functional teams to deliver comprehensive solutions. Additionally, you will mentor junior team members and contribute to developing internal best practices within our consultancy. If this sounds like you, we can't wait to hear from you! KEY RESPONSIBILITIES: Lead business analysis workstreams, applying structured methodologies (e.g., Agile, Waterfall, or hybrid approaches) to deliver impactful solutions, ensuring adherence to industry standards and best practices Engage with stakeholders across public sector organisations, facilitating workshops and gathering requirements to ensure project alignment with policy, regulatory, and operational objectives, while fostering strong stakeholder relationships and communication channels Develop business cases and investment appraisals to support decision-making for large-scale government programmes, ensuring value for money and alignment with strategic goals, while clearly communicating the benefits and risks to stakeholders Apply data-driven methodologies to assess service performance, leveraging tools such as Power BI, Excel, and automation technologies to drive evidence-based decisions, ensuring the accuracy and reliability of data used in analysis Support digital transformation and service redesign initiatives, helping agencies integrate emerging technologies such as AI, automation, and cloud-based solutions to enhance operational effectiveness and maintain scalability, security, and compliance Conduct business process modelling and re-engineering, identifying inefficiencies and designing optimised workflows that meet compliance and security requirements, employing techniques such as BPMN or UML Work within complex regulatory and governance frameworks, ensuring all analysis and recommendations align with government policies, procurement regulations, and security protocols, while staying updated on changes in legislation affecting the sector Collaborate with cross-functional teams, including policy advisors, IT specialists, procurement officers, and programme managers, to deliver end-to-end solutions, promoting a collaborative and inclusive work environment Support the development of internal best practices within our consultancy, contributing to knowledge-sharing initiatives and capability-building for our Business Analysis function, including mentoring junior analysts and developing training programs. REQUIRED SKILLS: Degree in a quantitative field such as mathematics, statistics or data science Experience in business analysis within a consulting environment or client-facing roles Experience working within or alongside the public sector or defence organisations (e.g., MoD, Home Office, local government, or other civil service bodies) Proven expertise in business analysis methodologies, including Agile BA, BPMN, process mapping, and requirements elicitation Proven ability to produce clear, comprehensive, and well-structured documentation, including business requirements, process maps, project plans, user guides, and technical reports, ensuring accuracy and adherence to organisational standards Expertise in identifying, analysing, and validating business and user requirements to inform decision-making Familiarity with financial and economic appraisal techniques, including HM Treasury's Green Book principles (desirable for UK-based roles) Understanding of digital transformation within government, including GDS standards, procurement frameworks (e.g., G-Cloud, Digital Outcomes & Specialists), and cloud migration strategies Strong analytical skills with expertise in business process modelling, financial assessment, and digital transformation Excellent communication skills, with the ability to translate complex analysis into actionable recommendations Ability to build relationships with senior stakeholders, influence decision-making, and drive business change Security clearance eligibility (e.g., SC or DV clearance may be required depending on project assignments). INTERVIEW PROCESS: Stage 1: 20 min video call with the Hiring Manager Stage 2: 90 min F2F interview in our London office OUR COMMITTMENT TO DEI: At ADSP, we are committed to fostering an inclusive hiring process and believe in creating an environment where all candidates have equal opportunities to succeed. If you require any reasonable adjustments during the application or interview process, please do not hesitate to reach out to us at
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech is seeking a Chief Operating Officer (COO). The purpose of this role is to contribute to business growth by partnering with the CEO on strategic initiatives and leading several critical business functions. We are looking for a person willing and capable of working in a fast-growing environment. COO is a member of the Executive Committee and a key business partner to the CEO, senior management, and a number of external parties. The COO reports directly to the CEO. Responsibilities: Drive strategic initiatives and business growth by partnering with the CEO and the board on mergers & acquisitions, equity partnerships, new business investments, organization change and transformation. Lead the Office of the CEO, chief of staff function, and leadership development efforts to improve executive effectiveness and alignment. Develop and execute strategic and tactical plans, monitor performance, and ensure alignment with the business vision. Oversee and improve corporate projects management office. Perform ownership of additional responsibilities as may be required to fulfill the purpose of this role. Qualifications Prior successful experience as a CEO, COO, chief of staff, managing director, or equivalent leadership role in midsize or large enterprises. Experience with IT services, professional services, managed services, consulting, and/or similar companies. Experience with Big Three (or other major) management consultancy firms is a plus. Operational business experience is essential, particularly in a global, multicultural, and fast-growing environment. Experience with and knowledge of corporate finance and corporate strategy. Outstanding negotiation skills, getting things done skills, and data-driven leadership. M.S. degree, Executive MBA, and/or equivalent. We offer: Executive role reporting directly to the CEO. A strategic position with enormous growth potential and global responsibility. Join a technology services team with a 99% project success rate and more than 25% year-over-year revenue growth. This position includes lucrative short-term and long-term incentives. Additional Information Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
May 09, 2025
Full time
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech is seeking a Chief Operating Officer (COO). The purpose of this role is to contribute to business growth by partnering with the CEO on strategic initiatives and leading several critical business functions. We are looking for a person willing and capable of working in a fast-growing environment. COO is a member of the Executive Committee and a key business partner to the CEO, senior management, and a number of external parties. The COO reports directly to the CEO. Responsibilities: Drive strategic initiatives and business growth by partnering with the CEO and the board on mergers & acquisitions, equity partnerships, new business investments, organization change and transformation. Lead the Office of the CEO, chief of staff function, and leadership development efforts to improve executive effectiveness and alignment. Develop and execute strategic and tactical plans, monitor performance, and ensure alignment with the business vision. Oversee and improve corporate projects management office. Perform ownership of additional responsibilities as may be required to fulfill the purpose of this role. Qualifications Prior successful experience as a CEO, COO, chief of staff, managing director, or equivalent leadership role in midsize or large enterprises. Experience with IT services, professional services, managed services, consulting, and/or similar companies. Experience with Big Three (or other major) management consultancy firms is a plus. Operational business experience is essential, particularly in a global, multicultural, and fast-growing environment. Experience with and knowledge of corporate finance and corporate strategy. Outstanding negotiation skills, getting things done skills, and data-driven leadership. M.S. degree, Executive MBA, and/or equivalent. We offer: Executive role reporting directly to the CEO. A strategic position with enormous growth potential and global responsibility. Join a technology services team with a 99% project success rate and more than 25% year-over-year revenue growth. This position includes lucrative short-term and long-term incentives. Additional Information Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
The Chief Operations & Technology Officer (COTO) joins LGPS Central at an exciting time for the company and for Local Government Pension Scheme (LGPS) pooling in general with developments in the UK pension landscape. As the COTO, you will be a key member of the executive leadership team, and will be responsible for overseeing the firm's operational infrastructure and technology strategy. You will also ensure that technology and investment operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and experience of delivering transformation and operational efficiency programmes within their domain. This role is a certified role under the Senior Manager's Certification Regime and will be subject to assessments in Fitness and Propriety and any other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline back-office and middle-office functions. Maintain a strong culture of risk management, compliance, and internal controls across technology and operations. Technology Leadership Develop and execute a technology strategy that enhances operational efficiency and supports the firm's growth ambitions. Lead digital transformation initiatives, ensuring the implementation of portfolio management systems and adoption of emerging technologies such as AI, blockchain, and cloud solutions. Oversee IT governance, cybersecurity, and data protection in line with FCA and global regulatory standards. Oversee the service management relationships with technology and investment operation vendors, ensuring best-in-class infrastructure and service delivery. Drive innovation in technology for portfolio management, trading platforms, and client engagement tools. Strategic Leadership & Regulatory Compliance Serve as a key executive stakeholder in regulatory engagements with the FCA and other governing bodies. Collaborate with the Chief Legal Risk and Compliance Officer to ensure technology, operations, and transformation meet all regulatory requirements. Provide thought leadership on technology-driven regulatory changes impacting the investment management industry. Strong people leadership skills, with the ability to engage, collaborate, coach and inspire. Lead a high-performing technology, operations, and transformation team, fostering a culture of excellence, innovation, and continuous improvement.
May 09, 2025
Full time
The Chief Operations & Technology Officer (COTO) joins LGPS Central at an exciting time for the company and for Local Government Pension Scheme (LGPS) pooling in general with developments in the UK pension landscape. As the COTO, you will be a key member of the executive leadership team, and will be responsible for overseeing the firm's operational infrastructure and technology strategy. You will also ensure that technology and investment operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and experience of delivering transformation and operational efficiency programmes within their domain. This role is a certified role under the Senior Manager's Certification Regime and will be subject to assessments in Fitness and Propriety and any other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline back-office and middle-office functions. Maintain a strong culture of risk management, compliance, and internal controls across technology and operations. Technology Leadership Develop and execute a technology strategy that enhances operational efficiency and supports the firm's growth ambitions. Lead digital transformation initiatives, ensuring the implementation of portfolio management systems and adoption of emerging technologies such as AI, blockchain, and cloud solutions. Oversee IT governance, cybersecurity, and data protection in line with FCA and global regulatory standards. Oversee the service management relationships with technology and investment operation vendors, ensuring best-in-class infrastructure and service delivery. Drive innovation in technology for portfolio management, trading platforms, and client engagement tools. Strategic Leadership & Regulatory Compliance Serve as a key executive stakeholder in regulatory engagements with the FCA and other governing bodies. Collaborate with the Chief Legal Risk and Compliance Officer to ensure technology, operations, and transformation meet all regulatory requirements. Provide thought leadership on technology-driven regulatory changes impacting the investment management industry. Strong people leadership skills, with the ability to engage, collaborate, coach and inspire. Lead a high-performing technology, operations, and transformation team, fostering a culture of excellence, innovation, and continuous improvement.
